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Poor Quality Can Leave A Bitter Taste

The document discusses how poor quality can leave a bitter taste for customers and discusses cost of quality failures due to non-conformance. It also discusses how customers have high expectations and want products that meet their expectations even if they cost more.

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Jenny Shane Umali
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28 views1 page

Poor Quality Can Leave A Bitter Taste

The document discusses how poor quality can leave a bitter taste for customers and discusses cost of quality failures due to non-conformance. It also discusses how customers have high expectations and want products that meet their expectations even if they cost more.

Uploaded by

Jenny Shane Umali
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Jenny Shane P.

Umali

BSA 3- irreg (BSA 2-G1)

ACTIVITY 3

Poor Quality Can Leave A Bitter Taste

"The bitterness of poor quality remains long after the sweetness of a low price is forgotten" -
Benjamin Franklin.

Cost of quality fails as a result of non-conformance. Non-conformance is something that refers


to not doing anything right the first time such as mistakes, rework, equipment downtime, warranty
claims and the likes. Regarding this topic, a good quality is indeed an important thing for the customer
to be always be satisfied with the product. Except for some very basic needs, consumer always has a
choice whether to buy something or not. That choice is not between you and your competition; it is
between buying a thing or not buying at all. Consumer behavior in current economic environment is a
good example of this.

Cost is important to consumer but in addition they want the one that fulfills their expectations;
and those expectations are very high and uncompromising nowadays.

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