Unit 1.

Introduction
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Identify the main features of AMADEUS.

2. Identify the primary key groups.
3. Sign in and sign out.
4. Encode and decode cities, airports, airlines, aircraft equipment, and countries.

Unit Outline

Computer Reservation Systems

The AMADEUS Keyboard
Encoding and Decoding
Cities and Airports
Airlines
Equipment
Countries

Entry Formats

Encode city DANSINGAPORE

Decode city code DACNBO
Encode airline DNAAER LINGUS
Decode airline code DNAAY
Encode equipment DNEFOKKER F27
Decode equipment code DNEM80
Encode country DCZIMBABWE
Decode country code DCNL

Computer Module

1 Encoding and Decoding

Copyright © 2000, Dennis L Foster, Inc. 1

 Unit 2. Flight Availability
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Obtain a neutral availability display for a specific departure date and time.
2. Interpret the information in a flight availability display.
3. Determine the origin and destination airports, departure time, arrival time, aircraft,
meal service, and number of stopping points.
4. Display return availability.
5. Modify an existing availability display.
6. Display connecting flights with a specified transfer point.
7. Display availability by departure, arrival, or elapsed time.
8. Display availability for a specific class of service.
9. Display availability for a selected carrier.
10. Obtain a direct-access availability display.

Unit Outline

Flight Availability
Interpreting the Availability Display
Return Availability
Displaying More Flights
Modifying the Availability Display
Redisplaying Original Availability
Connecting Flight Segments
Availability by Departure Time
Availability by Arrival Time
Availability by Elapsed Time
Availability by Class of Service
Availability by Carrier
Displaying Direct and Nonstop Flights

Entry Formats

Neutral availability AN10MAYPARROM1000

By departure time AD10MAYMADLON0800
By arrival time AA10MAYFRAMAD1700
By elapsed time AE12JULPARSYD
Return availability ACR10MAY1700
Move down MD
Change date AC17MAY
Change departure time AC1400
Change date and time AC17MAY1500
Change departure point ACMUC

Copyright © 2000, Dennis L Foster, Inc. 2

Change arrival point AC//LGW
Move to original MO
Specified connecting city AN10MAYCPHATH/XFRA
Specified class AN10MAYFRAMAD/CL
Specified airline AN10MAYFRAMAD/AUA
Specified flight type AN10MAYFRAMAD8A/FN
Direct-access availability 1BAAD10SEPLONDEL1000

Copyright © 2000, Dennis L Foster, Inc. 3

 Unit 3. Selling Air Segments
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Sell an air segment from an availability display.

2. Interpret the information in an air segment.
3. Identify the status/action code for a confirmed segment.
4. Sell a connection from a city pair availability display.
5. Waitlist a seat request on a sold-out flight in an availability display.
6. Identify the status/action code for a waitlisted segment.
7. Place a seat request on a carrier's waitlist.
8. Sell space directly on a specified flight.
9. Waitlist seats directly on a specified flight.
10. Book an open segment.
11. Input a passive segment.
12. Input a surface (ARNK) segment in the passenger itinerary.

Unit Outline

Selling From Availability

Itinerary Segments
Action/Status Code
Selling Connections
Waitlisting
Priority Waitlist
Selling Space on a Specified Flight
Waitlisting by Flight Number
Open Segments
Segments Booked Without the System
Information-only Segments
Surface (ARNK) Segments
Selling from a Direct-Access Display

Entry Formats

Sell from availability SS1Y1

Sell connecting flights SS1CY4
Waitlist from availability SS1M1/PE
Direct-sell a flight SSAF4217C22OCTCDGMAD2
Waitlist SSIB3440M12OCTMADLHRPE2
Open segment SODLC12JUNFRAJFK
Information segment SIBT256S22SEPASPDRWHK2
ARNK (surface segment) SIARNK

Copyright © 2000, Dennis L Foster, Inc. 4

Computer Modules

5 Selling from Availability

6 Selling by Carrier and Flight
7 Waitlisted and ARNK Segments

Copyright © 2000, Dennis L Foster, Inc. 5

 Unit 4. Passenger Name Records
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Identify the five mandatory parts of a passenger name record, or PNR.

2. Input passenger names in a PNR.
3. Store contact telephone numbers.
4. Store a ticketing arrangement.
5. Input received-from information.
6. Redisplay the record.
7. End or ignore the transaction.

Unit Outline

The Passenger Name Record

Creating a PNR
Storing Passenger Names
Multiple Passengers with the Same Family Name
Multiple Family Names
Contact Telephones
Passenger Association
Ticketing Entries
Received-from Entries
Redisplaying the PNR
Ending the Transaction
Ignoring the Transaction

Entry Formats

Name NM1LINDBERG/CHARLES
Multiple passengers NM2GREENBERG/LMR/AMRS
Multiple last names NM1FORREST/TMR1NMTREE/AMRS
Phone APFRA 069 424 198-B
Ticketing TKTL10MAY
Received from RFMRLINDBERG
End transaction ET
End and redisplay ER
Ignore transaction IG
Ignore and redisplay IR

Copyright © 2000, Dennis L Foster, Inc. 6

Computer Modules

8 Name Element
9 Contact Element
10 Ticketing Element
11 Received-from Element
12 Building a PNR

Copyright © 2000, Dennis L Foster, Inc. 7

 Unit 5. Supplementary Data
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Store free-flowing text as a remark element.

2. Input a mail or billing address.
3. Identify situations requiring an OSI or SSR entry.
4. Input an OSI entry.
5. Input a special service request.
6. Identify common SSR codes.

Unit Outline

Supplementary Data
Remarks Entries
OSI Entries
SSR Entries
Special Meal Requests
Unaccompanied Minors

Entry Formats

Remark RMDELIVER TICKETS BEFORE 1400

Confidential remark RCUNLISTED TELEPHONE 069 423 187
Mail address AMPRICE WATERHOUSE,32 LONDON BRIDGE,
LONDON SE1 9SY
Billing address ABMR P HUNDT,HOF VAN DEN HOUTE,
AMSTERDAM
OSI OS YY DIRECTOR AIRBUS
SSR SRVGML

Computer Modules

13 Supplementary Data
14 Optional Service Information
15 Special Service Requirements

Copyright © 2000, Dennis L Foster, Inc. 8

 Unit 6. Modifying a PNR
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Retrieve a PNR by passenger name.

2. Retrieve a PNR by flight, departure date, originating point, and passenger name.
3. Retrieve a PNR by record locator number.
4. Cancel one or more elements in an existing itinerary.
5. Cancel and rebook with one entry.
6. Modify an existing name element.
7. Identify and interpret common status/action codes.
8. Change segment status.

Unit Outline

Retrieving a PNR
Retrieving by Surname
Similar Name Lists
Retrieving by Departure Date and Surname
Retrieving by Carrier, Flight, Date, Origin, and Surname
Retrieving by Record Locator
Displaying All or Part of the PNR
Canceling a Segment
Rebooking the Same Flight and Class
Canceling and Rebooking from Availability
Canceling Multiple Segments
Canceling the Itinerary
Inserting After a Segment
Inserting and Rebooking
Inserting an Arnk Segment
Changing Segment Status
Status/Action Codes
Handling Status Changes
Confirmations
Declined Space Requests
Schedule Changes

Entry Formats

Retrieve PNR by surname RT/HUNDT

From similar name list RT3
Ny flight/origin/name RTAF816/10AUGCDG-MOREAUX
By record locator RTGTQ7WE
Redisplay record RT

Copyright © 2000, Dennis L Foster, Inc. 9

Display itinerary RTI
Name items only RTN
Passenger data elements RTP
OSI/SSR information RTG
Phone items only RTJ

Cancel element XE2

Cancel and rebook SB30FEB3
Multiple segments XE1,3
Cancel itinerary XI
Modify passenger data 4/FRA 069 346 789-B
Update name NU1/1DEITRICH/JMR
Change segment status 3/HK

Computer Modules

16 Retrieving and Displaying PNRs

17 Cancelling PNR Elements
18 Modifying PNR Elements
19 Changing Segment Status
20 Splitting a PNR

Copyright © 2000, Dennis L Foster, Inc. 10

 Unit 7. Fare Displays
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Display fares for all carriers from least expensive to most expense.
2. Interpret the information in a fare display.
3. Obtain a fare display for a specific carrier.
4. Obtain a fare display for a specific fare basis.
5. Display fare rules pertaining to a given fare basis.

Unit Outline

Fare Quotes
Interpreting the Display
Fare Quote Modifiers
Specific date range
3-month date range
Specifying a Carrier
Specifying the Booking Class
Round-trip and One-way Fares
Fare Notes
Specifying the Language
Displaying Specific Paragraphs

Entry Formats

Fare quote display FQDNCEAMS/10MAY

Date range FQDNCEAMS/10MAY**10JUN
3-month date range FQDNCEAMS/DSEP
Specified fare type FQDFRAMAD/29APR/R,-APX
Specified carrier FQDFRAMAD/12JUL/ALH
Specified booking class FQDBRUROM/24MAR/CY
One-way fares FQDPARNYC/26AUG/IO
Fare notes FQN3
Specific language FQN/FR/3
Specific paragraph numbers FQN2*11,17
Specific subject FQN3*STOPOVER

Copyright © 2000, Dennis L Foster, Inc. 11

Computer Modules

21 Fare Displays
22 Fare Display Options
23 Fare Notes

Copyright © 2000, Dennis L Foster, Inc. 12

 Unit 8. Itinerary Pricing
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Price a booked itinerary.

2. Price an itinerary at the lowest available fare.
3. Fare an itinerary for specific passenger types.
4. Price an itinerary with passenger or segment selection.
5. Specify a fare break point or a transit point.

Unit Outline

Pricing a Booked Itinerary

Pricing an Itinerary at the Lowest Fare
Pricing Modifiers
Segment Selection
Name Selection
Passenger Types
Specified Fare Break Point
Specified Transit Point

Entry Formats

Price itinerary FXP

Price itinerary/no TST FXX
Select fare/create TST FXT2
Select fare/no TST FQQ3
By passenger type FXP/RCH
Segment selection FXP/S4
Passenger selection FXP/P1
Specified fare break point FXP/B4
Specified transfer point FXP/S4X
Lowest available fare FXA
Rebook at lowest available fare FXU1

Computer Modules

24 Itinerary Pricing
25 Pricing Options

Copyright © 2000, Dennis L Foster, Inc. 13

 Unit 9. Issuing Tickets
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Store fare elements in a PNR.

2. Issue tickets for a retrieved PNR.
3. Ticket selected segments and passengers.
4. Issue itinerary/invoice documents.

Unit Outline

Storing Fare Elements

Issuing Tickets
Issuing Invoices and Itinerary Documents

Entry Formats

Store validating airline FVAF

Store form of payment FPCHEQUE
Store commission FM9
Store endorsement information FE NON REFUNDABLE
Store ticket exchange information FO009-9827263783FRA11NOV00

Print ticket TTP

Print infant ticket TTP/INF
Print ticket/redisplay PNR TTP/RT
Segment selection TTP/S3
Passenger selection TTP/P2

Copyright © 2000, Dennis L Foster, Inc. 14

Computer Module

26 Ticket Issuance

Copyright © 2000, Dennis L Foster, Inc. 15

 Unit 10. Advance Seat Assignment
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Request automatic seat assignment.

2. Assign specific seats on a designated segment.
3. Display the seat map for a designated segment.
4. Interpret the information in a seat map.
5. Issue a boarding pass.

Unit Outline

Seat Assignments
Automatic Seat Assignment
Specific Seat Assignment
Seat Maps
Boarding Passes

Entry Formats

No-smoking ST
Smoking ST/S
No-smoking window ST/W
No-smoking aisle ST/A
Smoking window ST/S/W
Smoking aisle ST/S/A
Reserve specific seat ST/14C/S3
Display seat map SM4
Issue boarding pass BP
Passenger selection BP/P1-3
Segment selection BP/S4

Computer Module

27 Advance Seat Assignment

Copyright © 2000, Dennis L Foster, Inc. 16

 Unit 11. Queues

Objectives

After completing this unit, students should be able to perform the following tasks:

1. Define the term "queue."

2. Identify important queues.
3. Display a queue count.
4. Access a specific queue.
5. Suspend a PNR.
6. Place a PNR on a specific queue.
7. Initiate continuous queue ticketing.

Unit Outlet

Queue Counts
Queue Summaries
Accessing a Queue
Working a Queue
Queue Placement

Entry Formats

Queue count total QTQ

Specific queue count QC87
Specific category QC87C1
Access queue QS87
Exit and end transaction QF
Exit and ignore QI
Delay queue/specify time QD1400
Delay queue/specify date QD19JUL
Queue placement QE87
Option element OPCHPSK4711/7JUL/
SEND BROCHURE
Computer Module

28 Queues

Copyright © 2000, Dennis L Foster, Inc. 17

 Unit 12. Customer Profiles
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Display a company profile.

2. Display a traveller profile.
3. Identify the line codes in a client profile.
4. Transfer all lines from a client profile to a PNR.
5. Transfer specified lines from a client profile.

Unit Outline

Profiles
Displaying a Company Profile
Displaying a Traveller Profile
Moving Data Lines
Moving Multiple Lines

Entry Formats

Display company profile PDN/AIRBUS

Display traveller profile PDN/AIRBUS-RHEIMS/JACQUES
Display profile names PDN/POL
Transfer mandatory lines PT
Transfer specified lines PT6,7
Transfer all lines PT*

Computer Module

29 Central Profiles

Copyright © 2000, Dennis L Foster, Inc. 18

 Unit 13. Reference Information
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Display a category index.

2. Access a specific category.
3. Display a specific page.
4. Obtain help with an AMADEUS entry format.

Unit Outline

The AMADEUS Information System (AIS)

The Help System

Entry Formats

Display AIS index GG AIS

Display category GG APT
Display specified subject GG AIR LH
Display specific page GP55
Display format help HE PNR
Display help index HE F

Computer Module

30 Reference Information

Copyright © 2000, Dennis L Foster, Inc. 19

 Unit 14. Hotel Reservations
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Display a hotel list for a specific city.

2. Display hotel availability from a booked air segment or by city and date.
3. Display hotel features.
4. Sell a hotel segment from an availability display.
5. Store guarantee information with a hotel segment.
6. Modify an existing hotel segment.

Unit Outline

AMADEUS Hotels
Hotel List
Modifying the Hotel List Display
Hotel Availability
Room Types and Rates
Availability by City and Date
Availability by Segment Reference
Hotel Features
Selling a Hotel Segment
Storing Guarantee Information
Booking Room Options
Modifying a Hotel Segment

Entry Formats

Hotel list by city HLZRH

Hotel availability HAMAD10SEP-15SEP
Specific area HANCE/AR-A
Specific hotel company HANCE/CO-UI
Transport option HACDG/TR-FREE
Segment reference HAS2
Change check-in date HA/DT-10JUN
Change check-out date HA/DD-23JUN
Hotel features HF1
From hotel list HFAB
Specific categories HF1-POL-FAC
Sell hotel segment HS12A
Modify hotel segment 4/DT-17JUL

Copyright © 2000, Dennis L Foster, Inc. 20

Computer Modules

31 Hotel List Displays

32 Hotel Availability and Rates
33 Hotel Features
34 Selling Hotel Segments
35 Modifying Hotel Segments

Copyright © 2000, Dennis L Foster, Inc. 21

 Unit 15. Car Rentals
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Identify common car vendors and car type codes.

2. Display car availability and rates from an air segment or by city and date.
3. Include optional modifiers in a car availability entry.
4. Display car terms and location lists.
5. Sell a car segment from a car availability display.
6. Enter optional service information in a car booking.
7. Modify an existing car segment.

Unit Outline

Car Type Codes

Availability and Rates
Search Qualifiers
Car Terms
Location Lists
Selling Car Segments
Optional Information
Modifying Car Segments

Entry Formats

Car availability CAZRH12JUN-15JUN/ARR-1400-0900

Segment reference CAS3
Specific vehicle type CAZRH12JUN-15JUN/ARR-1100-1100
/VT-ECAR
Specific car company CAZENCE20APR-22APR/ARR-1600-1300
Change vehicle type CA/VT-ECMN
Change car company CA/CO-EP
Display car terms CT3
Specific category CT3/GUA
Location list CLFRA
Specific car company CLZENCE
Sell car segment CS1
Optional information CS2/ID-765432
Modify car segment 4/DT-19AUG-22AUG

Copyright © 2000, Dennis L Foster, Inc. 22

Computer Modules

36 Car Availability and Rates

37 Car Terms and Locations
38 Selling Car Segments
39 Modifying Car segments

Copyright © 2000, Dennis L Foster, Inc. 23

 Unit 16. Miscellaneous Entries
Objectives

After completing this unit, students should be able to perform the following tasks:

1. Display flight operational data.

2. Display minimum connecting times.
3. Perform numeric, date, and time calculations.
4. Convert currencies.

Unit Outline

Flight Information
Minimum Connecting Times
Calculator Functions
Date Calculations
Time Calculations
Currency Conversion

Entry Formats

Display flight information DOLH5380/26APRDUSFCO

Display minimum connecting times DMCDG
Specific arrival/departure terminals DMCDG2A-2C
Inter-airport connections DMCDG-ORY
Specific carriers DMAF/CDG-ORY/LH
Numeric calculations DF225;118
Date calculations DD19JUL/21
Time calculations DDCPH0900/LAX
Currency conversion FQC1560DEM/ESP

Computer Module

40 Miscellaneous Functions

Copyright © 2000, Dennis L Foster, Inc. 24