Andover Continuum

Remote Communication Configuration Guide

© 2010, Schneider Electric

All Rights Reserved

No part of this publication may be reproduced, read or stored in a retrieval system, or

transmitted, in any form or by any means, electronic, mechanical, photocopying, recording,
or otherwise, without prior written permission of Schneider Electric.

This document is produced in the United States of America.

Product Names are trademarks of Schneider Electric. All other trademarks are the prop-
erty of their respective owners.

Title: Andover Continuum Remote Communication Configuration Guide

Date: March, 2010
Schneider Electric part number: 30-3001-814

CyberStation Version 1.9

The information in this document is furnished for informational purposes only, is subject
to change without notice, and should not be construed as a commitment by Schneider Elec-
tric. Schneider Electric assumes no liability for any errors or inaccuracies that may appear
in this document.

On October 1st, 2009, TAC became the Buildings Business of its parent company Schneider
Electric. This document reflects the visual identity of Schneider Electric. However, there
remain references to TAC as a corporate brand throughout the Andover Continuum soft-
ware. In those instances, the documentation text still refers to TAC - only to portray the
user interface accurately. As the software is updated, these documentation references will
be changed to reflect appropriate brand and software changes. All brand names, trade-
marks, and registered marks are the property of their respective owners.

Schneider Electric
One High Street
North Andover, MA 01845
(978) 975-9600
Fax: (978) 975-9782
http://www.schneider-electric.com/buildings
Remote Communication
Configuration Guide
30-3001-814

March, 2010
 Contents

Chapter 1 Remote Communication Setup ........................................... 9

Before You Get Started with Remote Communications ............ 9
Conventions Used in this Guide ........................................ 10
Setting Up Location, Modem, and Routing ................................ 11
Windows Location Configuration ...................................... 11
Windows Modem Configuration ........................................ 13
Routing and Remote Access and Network Connections Services
16

Chapter 2 Configuring the Remote Network and Controller .............. 19

Overview ...................................................................................... 19
Creating the Remote Network .................................................... 20
Creating the Remote Controller ................................................. 22
Creating the Network Dialup Object ......................................... 26

Chapter 3 Configuring Windows to Receive Incoming Calls ............. 39

Receiving Calls on Windows XP ................................................. 39
Receiving Calls on Windows Vista ............................................. 44
Receiving Calls on Windows 2003 Server .................................. 49
Windows Remote Communication User Configuration ............ 64
Windows 2003 Server Remote Communication User Configuration
69

Chapter 4 Configuring and Connecting to Remote Controllers ........ 73

Configuring the Remote Controller ............................................ 73
Changing the ACC Password ............................................ 75
Testing and Verifying Communication ............................. 75
Connecting to the Controller Using Network Dialup ................ 76
Monitoring the Connection with Dialup Networking Monitor . 77
Verifying Communication to the Controller .............................. 78

Andover Continuum Remote Communication Configuration Guide 7

 Configuring a Remote Site with Multiple Controllers .............. 80

Appendix A Using the Plain English Update Command ........................ 83

Overview ...................................................................................... 83
Sample Programs ........................................................................ 85
Update Alarms Only Based on Alarm Count ................... 86
Update Events Only Based on AccessLog ........................ 87
Update Alarms and Events at an Interval ....................... 88
Update Alarms and/or Events upon LAN Failure ........... 89
Requirements ............................................................... 89
Operation ..................................................................... 89
Example Plain English Program ................................ 91

Appendix B Using External Modems ....................................................... 93

Comm Port and Modem Connections ......................................... 93
Program for US Robotic External Modem ................................. 95

Appendix C Troubleshooting ................................................................... 97

Why can’t I connect to my remote site? .................. 97
Why don’t I get alarms or events while I have an active
connection between the CyberStation and the remote
site? ........................................................................... 98
Why am I not receiving alarms or events from my remote
site(s) using the “Update” keyword? ....................... 98
Why won’t my modem receive or initiate calls? ..... 99
What does this Windows error message mean? ..... 100

8 Schneider Electric
 Chapter 1: Remote Communication Setup

Chapter 1
Remote Communication
Setup

Before You Get Started with Remote Communications

Before you get started installing and configuring your system for
remote communications, ensure that you have all of the items in the
following checklist.

z Installed Software
 Continuum CyberStation
 Modem Specific Drivers (The modem being used on the Workstation
must be on the Windows Hardware Compatibility List)

Note: Ensure that you do not have “Proxy Server” enabled on your
workstation. This may cause contention issues.

z Installed Hardware
 Continuum Controller that supports remote access communications
(called RAS) with an Andover Continuum modem or Schneider Electric
approved external modem. (The only approved external modems are
US Robotics Courier V.Everything 56k External, or Viking V.90 56k
External)
 Internal or external modem (Must be on the Windows Hardware
Compatibility List)

Andover Continuum Remote Communication Configuration Guide 9

Chapter 1: Remote Communication Setup

z Privileges
 You must be able to logon to the Windows with administrative
privileges (for dialing in purposes)
 You must be able to logon to the remote controller with administrative
privileges
z Communications
 An available dedicated analog phone line for the remote controller or a
direct cable connection
 The remote controller’s area code and phone number

Conventions Used in this Guide

Throughout the following pages the term “Windows” applies to any
version of Microsoft Windows that is supported for the version of
CyberStation you are using. Any serious differences that exist between
versions are identified.

Throughout the following pages the term “workstation” refers to a

personal computer (PC) containing a Windows operating system with
Continuum CyberStation installed and running.

10 Schneider Electric
 Chapter 1: Remote Communication Setup

Setting Up Location, Modem, and Routing

In order to set up remote communications between a local workstation
and a remote controller you must configure modems and dialup
connections through a comm port at both the workstation and the
remote controller. We begin performing the follow steps on the
workstation.

z Windows location configuration

z Windows modem configuration
z Window routing and remote access connection services

Windows Location Configuration

Follow the steps below to create a location in a Windows system.

Step 1: Click on Start in the Windows task bar and select Settings
and then Control Panel.

Step 2: Double click or right click on the Phone and Modem

Options icon.

Step 3: A Location Information dialog appears prompting you for

the telephone number location information. Enter the
appropriate information about your location and click OK.

Andover Continuum Remote Communication Configuration Guide 11

Chapter 1: Remote Communication Setup

Note: This step is only necessary the first time you open Phone and
Modem Options. Once you create the location you will not be
prompted again.

Step 4: The Phone and Modem Options editor appears.

In the Dialing Rules tab, click the Edit button to open the
Edit Location dialog. This dialog allows you to specify when
to use the area code during dialing. It also allows you to enter
other phone call-specific information, such as the use of a
phone calling card.

12 Schneider Electric
 Chapter 1: Remote Communication Setup

Step 5: Enter any necessary information into this dialog and click OK
when complete. You are returned to the Phone and Modem
Options dialog.

Windows Modem Configuration

Follow the steps below to add a modem in a Windows system.

Step 1: From the Phone and Modem Options editor, select the
Modems tab and click the Add button.

Step 2: The Add/Remove Hardware Wizard dialog appears asking,

“Do you want Windows to detect your modem?” Read and
follow steps 1 and 2, then click the Next button.

Andover Continuum Remote Communication Configuration Guide 13

Chapter 1: Remote Communication Setup

Step 3: Once Windows detects your modem, the Found New

Hardware Wizard screen appears. Click the Next button
and let Windows find a driver for your modem. Since Windows
detect the modem, you do not have to select a port.

Step 4: When the process is complete, you receive a message stating

that the modem has been set up successfully, and you are
given one more chance to change the settings. If you are done,
click Finish.

The Modems tab of the Phone and Modem Options editor appears
with the specified modem listed in the Modem column.

14 Schneider Electric
 Chapter 1: Remote Communication Setup

Step 5: Click the modem to highlight it, and then click the Properties
button. The Modem Properties editor appears.

Step 6: In the Modem tab, set the Maximum Port Speed. For best
performance, set this to the highest rate that the PC supports.

Step 7: Select the Diagnostics tab and click the Query Modem
button to verify that the modem is functioning.

Step 8: Click OK to return to the Modem Properties editor.

Andover Continuum Remote Communication Configuration Guide 15

Chapter 1: Remote Communication Setup

Step 9: Click OK on the Modem Properties editor to close and save

the changes. The modem installation and configuration are
now complete.

Routing and Remote Access and Network Connections

Services
After the location and modems have been installed and configured, you
must set up the Routing and Remote Access and Network Connection
services to start automatically when Windows starts. This ensures that
all of the required services start automatically in the event that the
workstation needs to be restarted.

Perform the following procedure to setup these services.

Step 1: At the workstation, select Start then select Control Panel.

Step 2: On the Control Panel screen, select Administrative Tools.

Step 3: Select Services from the Administrative Tools menu.

Step 4: On the Services dialog, scroll to Routing and Remote

Access and double click it.

16 Schneider Electric
 Chapter 1: Remote Communication Setup

Step 5: On the Routing and Remote Access Properties (Local

Computer) editor, select Automatic from the Startup Type
dropdown menu.

Step 6: Click the Start button if the service has not already been
started.

Step 7: Repeat steps 1, 2, and 3 from the beginning of this section.

Step 8: Back at the Services dialog, locate Network Connections

and double click.

Step 9: On the Network Connections Properties (Local

Computer) editor, select Automatic from the dropdown
menu in the Startup Type field.

Step 10:Click the Start button if the service has not already been
started.

Andover Continuum Remote Communication Configuration Guide 17

Chapter 1: Remote Communication Setup

18 Schneider Electric
 Chapter 2: Configuring the Remote Network and Controller

Chapter 2
Configuring the Remote
Network and Controller

Overview
The next step is to configure remote networks and remote controllers.
Each remote site that has a CX controller that can be dialed into must
reside on its own network in Continuum. The configuration of remote
communications includes:

z Creating the remote network

z Creating the remote controller
z Creating the network dialup object

Andover Continuum Remote Communication Configuration Guide 19

Chapter 2: Configuring the Remote Network and Controller

Creating the Remote Network

Use the following steps to create a remote network.

Step 1: Open Continuum Explorer and select Networks from the

quick pick toolbar.

Step 2: Right click on Root and select New and Network.

20 Schneider Electric
 Chapter 2: Configuring the Remote Network and Controller

Step 3: From the New dialog, give the new network object an
appropriate name (“RemoteSite” is used in the example shown
below) and click Create.

Step 4: The Network editor appears. Enter a description (optional).

Adjust the time zone setting based upon the time zone of the
network location. Ensure that the Controller to
Cyberstation Dbsync check box is deselected (unchecked).
Click Apply.

Once the network object has been create, it appears in the navigation
(left) pane of the Explorer. If it does not appear, refresh the screen.

Andover Continuum Remote Communication Configuration Guide 21

Chapter 2: Configuring the Remote Network and Controller

Creating the Remote Controller

Now that the remote network has been created, you will need to add
the remote controller(s) to the network. Follow the steps below to create
a remote controller.

Step 1: Right click on the red Workstation Status icon in the

Continuum icon tray, and select Go Offline.

Step 2: In the Explorer’s navigation (left) pane, right click on the

remote site network object that was created earlier and select
New and InfinityController.

22 Schneider Electric
 Chapter 2: Configuring the Remote Network and Controller

Step 3: In the New dialog supply an appropriate name for the

controller and click Create.

Step 4: The InfinityController editor appears. On the General tab,

enter an optional Description, the controller’s ACCNetID
number, select the Controller Type and click OK.

Andover Continuum Remote Communication Configuration Guide 23

Chapter 2: Configuring the Remote Network and Controller

Step 5: Select the Network tab on the InfinityController editor.

Step 6: Make sure the Controller to CyberStation DBSync

checkbox is unchecked. For a single controller, with or without
a Network Interface Card (NIC) and with a modem on the
remote site, set the controller’s IP Address, Subnet Mask,
Default Router, and PPP IP Address as follows:

Table 1 Single Controller with or without a NIC

Controller without
Item Controller with NIC
NIC

IP Address Specify the 0.0.0.0

appropriate IP address
OR set to 0.0.0.0

Subnet Mask Specify the 0.0.0.0

appropriate Subnet
Mask for your IP
address OR set to
0.0.0.0

Default 0.0.0.0 0.0.0.0

Router

24 Schneider Electric
 Chapter 2: Configuring the Remote Network and Controller

Table 1 Single Controller with or without a NIC

Controller without
Item Controller with NIC
NIC

PPP IP A unique address that A unique address that

Address (see is in a different subnet is in a different subnet
note below) from your workstation. from your workstation.

Note: If there is a workstation that has this controller listed in its

database, the PPP IP Address of this controller must match the
PPP IP Address for the controller in the database.

For configuring multiple controllers on the remote site, specify an IP

Address and Subnet Mask that is the same as the gateway controller.
Refer to Configuring a Remote Site with Multiple Controllers for more
information.

If you are planning on adding a NIC to a controller on a remote site at

some point in the future and you want to reserve its IP address now, set
the network addresses of the controller and the workstation as follows:

Table 2 Reserve Controller Addresses for future NIC

Continuum
Item Controller
Cyberstation

IP Address Specify the IP address. 0.0.0.0

Subnet Mask Specify the Subnet 0.0.0.0

Mask for your IP
address.

Default 0.0.0.0 0.0.0.0

Router

PPP IP A unique address that A unique address that

Address is in a different subnet is in a different subnet
from your workstation. from your workstation.

Refer to Configuring the Remote Controller for further information.

Andover Continuum Remote Communication Configuration Guide 25

Chapter 2: Configuring the Remote Network and Controller

Creating the Network Dialup Object

The network dialup object is created under the workstation object in
the Network view of the Continuum Explorer. If more than one
workstation is connecting to the same remote site, each workstation
requires its own Network Dialup object in order to connect to the
remote controller at that site.

Each workstation can have many Network Dialup objects, allowing a

single workstation to contact multiple remote sites. Each Network
Dialup object is required to connect to a different remote site and needs
a unique phone book entry. Dialup networking supports as many
concurrent dialup connections as there are modems connected to the
workstation.

To create a Network Dialup object:

Step 1: Create the Network Dialup object in the Continuum Explorer’s

Network view. Right click on the workstation device icon and
select New and Network Dialup.

Step 2: In the New dialog, supply an appropriate name for the

Network Dialup object and click Create.

Step 3: The NetworkDialup editor appears. Enter an optional

description for the object in the Description field.

26 Schneider Electric
 Chapter 2: Configuring the Remote Network and Controller

Step 4: From the Network Name dropdown menu, select the remote
network that was previously created.

The Use this Phonebook File section contains a File Type field and
a File Name field. The default value for the file type is “System
Phonebook” and the default value for the filename is grayed out.
Alternate phonebook files are not supported.

Note: In the next step you work with the Use this Phonebook Entry
section where you indicate the actual phone number of the
connected remote controller. The modem on the workstation
dials this number and executes any script required to make the
connection.

Step 5: To create a new phone book entry, click the New button in the
Use this Phonebook Entry section. The Add Phonebook
Entry dialog appears. You use it to enter a unique entry
name, phone number to dial, modem to use to dial the number,
and a dial script. In Windows, the default dial script is located
in: \Program Files\Continuum\Ras\acc.scp

Note: These phone book entries may also be created outside of

Continuum using the network and dialup connections
application in Windows.

Step 6: In the Entry Name field, enter a unique entry name.

Step 7: In the Phone Number field, enter a phone number to dial.

Andover Continuum Remote Communication Configuration Guide 27

Chapter 2: Configuring the Remote Network and Controller

Note: If you are using a direct serial cable connection, the phone
number is not required.

Step 8: In the Dial Using field, select the modem from the dropdown
menu.

Step 9: Leave the Dial Script field at default, \Program

Files\Continuum\Ras\acc.scp.

Step 10:Click OK.

Step 11:To verify the configuration of the phone book entry, deselect
the Dial Into CX checkbox on the General tab. Once this is
deselected, the Configure button is enabled.

Step 12:Click the Configure button.

Step 13:The Network Connections dialog appears. Click the

Properties button to view the RemoteSiteDialup
Properties editor.

Step 14:In the General tab, verify the proper modem is listed in the
Connect using field for dialing into the controller. Also,
verify that the correct phone number is listed in the Phone
number section.

28 Schneider Electric
 Chapter 2: Configuring the Remote Network and Controller

Step 15:Click the Configure button. The Modem Configuration

dialog appears.

Step 16:Verify the modem speed in the Maximum speed (bps) field is
set to the highest rate that the PC supports.

Step 17:Check the following:

z Enable hardware flow control

z Enable modem error control
z Enable modem compression
Step 18:Click OK and return to the RemoteSiteDialup Properties
editor.

Step 19:In the Phone Number section of the General tab, verify that
the Area code and Phone Number are correct.

Andover Continuum Remote Communication Configuration Guide 29

Chapter 2: Configuring the Remote Network and Controller

Step 20:Select Use dialing rules if you need to dial 1 or use an area
code to dial out. This causes the modem to use the area code
you typed for your location. Refer to Windows Location
Configuration for further information.

Step 21:Click the Dialing Rules button and view the location and
modem options to verify that they are configured properly.

Step 22:In the Number Properties dialog, select Show icon in

taskbar when connected (optional) to have the modem icon
appear on your toolbar.

This action displays the icon below when the modem is

connected to the controller.

Step 23:Click the Options tab on the RemoteSiteDialup

Properties editor.

30 Schneider Electric
 Chapter 2: Configuring the Remote Network and Controller

In Windows Vista:

In Windows XP:

Step 24:In the Dialing options area, select Display progress while
connecting.

Andover Continuum Remote Communication Configuration Guide 31

Chapter 2: Configuring the Remote Network and Controller

Step 25:In the Redialing options area, leave the fields at their
default values. If there is a time in the Idle time before
hanging up field, set it to never.

Step 26:For Windows Vista Only, click the PPP Settings button, and
on the PPP Settings dialog, select all the checkboxes and
click OK.

Step 27:Click the Security tab.

Step 28:On the Security tab, leave the security options at their
default values and verify that the acc script is selected in the
Run script field.

Step 29:Click the Networking tab.

32 Schneider Electric
 Chapter 2: Configuring the Remote Network and Controller

Step 30:For Windows Vista, click Internet Protocol Version 4

(TCP/IPv4).

Andover Continuum Remote Communication Configuration Guide 33

Chapter 2: Configuring the Remote Network and Controller

For Windows XP, verify that PPP Windows is selected in the Type of
dial-up server that I am calling field, then click the Settings
button.

For Windows XP, select all the checkboxes and click OK.

Step 31:Verify that the File and Printer Sharing and Client for
Microsoft Networks are NOT selected, and then click the
Properties button.

34 Schneider Electric
 Chapter 2: Configuring the Remote Network and Controller

Step 32:The Internet Protocol (TCP/IP) Properties dialog

appears. Leave the settings as shown (default).

Step 33:Click the Advanced button.

Step 34:The Advanced TCP/IP Settings dialog appears. Leave the

default settings as shown.

Andover Continuum Remote Communication Configuration Guide 35

Chapter 2: Configuring the Remote Network and Controller

Step 35:Click OK to save and close the Advanced dialog, Internet

Protocol Properties dialog, and the RemoteSiteDialup
Properties editor.

Step 36:Click Close on the Network Connections dialog.

Step 37:You should be back in the Continuum NetworkDialup editor.

In the General tab, verify that the phone book entry you
created in an earlier step is in the Entry Name field of the
Use This Phonebook Entry section.

Step 38:Check the Dial Into CX checkbox. Notice the Configure

button is now grayed out again.

Step 39:Click the editor’s Dialup tab.

Step 40:Enter information on this tab. The following table describes its
attributes.

Table 3 NetworkDialup - Dialup Tab

Fields Description

Idle Number of network inactivity

Disconnect seconds, before the remote
Time connection is dropped. The idle
disconnect is not affected by setting
a continuous poll interval.

36 Schneider Electric
 Chapter 2: Configuring the Remote Network and Controller

Table 3 NetworkDialup - Dialup Tab

Fields Description

Alarm Number of minutes until

Interval Continuum automatically calls the
remote site to update alarms.

Event Number of minutes until

Interval Continuum automatically calls the
remote site to update events.

Active Alarm If selected, Continuum will

Synchronizat synchronize alarms at the remote
ion site at the selected Poll Interval. If
not selected, Continuum will only
retrieve Active Alarms once when
the connection to the remote site is
established.

Active Event If selected, Continuum will

Synchronizat synchronize events at the remote
ion site at the selected Poll Interval. If
not selected, Continuum will only
retrieve Active Events once when
the connection to the remote site is
established.

Continuous Number of minutes Continuum will

Poll Interval wait to poll for Alarm and Event
information after a connection is
established. Setting the continuous
poll interval does not reset the Idle
disconnect timer.

Step 41:Click OK to save the object.

Step 42:Right click on the workstation icon and select Go Online.

Andover Continuum Remote Communication Configuration Guide 37

Chapter 2: Configuring the Remote Network and Controller

38 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Chapter 3
Configuring Windows to
Receive Incoming Calls

Receiving Calls on Windows XP

This section describes how to set your workstation to receive incoming
calls from the controller, and how to set up a controller to dial into a
Windows XP workstation.

Note: If you are working with Windows 2003 Server, refer to Receiving
Calls on Windows 2003 Server.

Step 1: On your Windows desktop, click Start then Control Panel.

Then double click Create a new connection.

Andover Continuum Remote Communication Configuration Guide 39

Chapter 3: Configuring Windows to Receive Incoming Calls

Step 2: In the Network Connection Wizard, click the Next button.

Step 3: In the Network Connection Wizard dialog, select Set up

an advanced connection and click the Next button.

40 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 4: In the Advanced Connection Options dialog, select Accept

incoming connections and click the Next button.

Step 5: Select your modem in the Device for Incoming Connection

dialog and then click the Next button.

Andover Continuum Remote Communication Configuration Guide 41

Chapter 3: Configuring Windows to Receive Incoming Calls

Step 6: Select Do not allow virtual private connection in the

Incoming Virtual Private Connection dialog and then
click the Next button.

Step 7: Select acc (acc) in the User Permissions dialog (this allows
user acc to dial in), and then click the Next button.

Step 8: In the Networking Software dialog, highlight Internet

Protocol (TCP/IP), and then click the Properties button.

42 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 9: In the Incoming TCP/IP Properties dialog:

z Deselect Allow callers to access my local area network.

z In the TCP/IP address assignment section, select Specify TCP/
IP addresses.

Note: You must enter a valid range that is not within your local subnet
range.

z In the TCP/IP address assignment section, deselected Allow

calling computer to specify its own IP address.

Step 10:Click OK and then click the Next button on the Networking
Components dialog.

Step 11:Click the Finish button on the Completing the Network

Connection Wizard page.

Note: Windows will not allow you to change the incoming connection
object name.

The workstation is now configured to receive incoming calls from

selected users over its TCP/IP network.

Andover Continuum Remote Communication Configuration Guide 43

Chapter 3: Configuring Windows to Receive Incoming Calls

Receiving Calls on Windows Vista

This section describes how to set your workstation to receive incoming
calls from the controller and how to set up a controller to dial into a
Windows Vista workstation.

Note: If you are working with Windows 2003 Server, refer to Receiving
Calls on Windows 2003 Server.

Step 1: On your Windows desktop, click Start and then click Control
Panel.

Step 2: Click the Network and Internet link. Then, click the
Network and Sharing Center link.

Step 3: Click the Manage network connections link.

Step 4: In the Network Communications window, press Alt + F to

open the file menu.

Step 5: Click New Incoming Connection.

44 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 6: At the User Account Control prompt, click the Continue

button.

Step 7: In the Who may connect to this computer? page of the

Allow connections to this computer dialog, click Add
someone.

Step 8: In the New User dialog, enter acc in all fields and then click
OK.

Note: The password field is case-sensitive. Do not enter acc in capital

letters.

Step 9: Click Next.

Andover Continuum Remote Communication Configuration Guide 45
Chapter 3: Configuring Windows to Receive Incoming Calls

Step 10:In the How will people connect? page of the Allow
connections to this computer dialog, select Through a
dial-up modem.

Step 11:Select the modem you want and then click Next.

46 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 12:In the Networking software allows this computer to

accept connections from other kinds of computers page,
select Internet Protocol Version 4 (TCP/IP4).

Step 13:Click Properties.

Step 14:In the Incoming TCP/IP Properties dialog:

z Deselect Allow callers to access my local area network.

Andover Continuum Remote Communication Configuration Guide 47

Chapter 3: Configuring Windows to Receive Incoming Calls

z In the TCP/IP address assignment selection, select Specify

TCP/IP addresses.

Note: You must enter a valid range that is not within your local subnet
range.

z In the TCP/IP address assignment selection, deselect Allow

calling computer to specify its own IP address.
Step 15:Click OK, then click Allow access in the Networking
software allows this computer to accept connections
from other kinds of computers page of the Allow
connections to this computer dialog.

Step 16:Click Close.

48 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Receiving Calls on Windows 2003 Server

This section describes how to set your workstation to receive incoming
calls from the controller and how to set up a controller to dial into a
Windows 2003 Server workstation.

Step 1: Click the Start button in your task bar.

Step 2: Select Administrative Tools > Routing and Remote

Access. The Routing and Remote Access dialog appears.

Andover Continuum Remote Communication Configuration Guide 49

Chapter 3: Configuring Windows to Receive Incoming Calls

Step 3: From the Action menu bar, select Configure and Enable
Routing and Remote Access. The Setup Wizard appears.

Step 4: Click Next. The Configuration dialog appears.

50 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 5: Select Remote Access (dial-up for VPN). Be sure to leave

all other checkboxes cleared, and click Next. The Remote
Access dialog appears.

Step 6: Check the Dial-up checkbox, and click Next. The Network
Selection dialog appears.

Andover Continuum Remote Communication Configuration Guide 51

Chapter 3: Configuring Windows to Receive Incoming Calls

Step 7: Select the appropriate interface, and click Next. The IP

Address Assignment dialog appears.

Step 8: Select from a specified range of addresses, and click Next. The
Address Range Assignment dialog appears.

52 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 9: Click New. The New Address Range dialog appears.

Step 10:Enter an appropriate Start IP address, End IP address,

and Number of Addresses, and click OK.

Step 11:Click Next. The Managing Multiple Remote Access

Servers dialog appears.

Step 12:Select No, use Routing and Remote Access to

authenticate connection requests, and click Next.

Step 13:Click Finish.

Step 14:Click the Start button in your taskbar.

Andover Continuum Remote Communication Configuration Guide 53

Chapter 3: Configuring Windows to Receive Incoming Calls

Step 15:Select Administrative Tools.

Step 16:Select Remote Access. The Routing and Remote Access

dialog appears.

Step 17:In the tree, right click on the local server and select
Properties. The server Properties dialog appears.

54 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 18:On the General tab, check the Remote access server
checkbox, and then select the Security tab.

Step 19:On the Security tab, click Authentication Methods. The

Authentication Methods dialog appears.

Andover Continuum Remote Communication Configuration Guide 55

Chapter 3: Configuring Windows to Receive Incoming Calls

Step 20:Check the Unencrypted authentication (PAP) checkbox,

and click OK.

Step 21:Select the IP tab of the Properties dialog and check the
Enable IP routing checkbox.

Step 22:Check the Allow IP-based remote access and demand-

dial connections checkbox.

Step 23:Select Static address pool.

Step 24:Check the Enable broadcast name resolution checkbox.

Select the PPP tab.

56 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 25:On the PPP tab, check the Multilink connection checkbox,
and click OK. The Routing and Remote Access dialog
appears again.

Step 26:In the tree, right click Remote Access Policies.

Step 27:Select New > Remote Access Policy. The New Remote
Access Policy Wizard dialog appears.

Andover Continuum Remote Communication Configuration Guide 57

Chapter 3: Configuring Windows to Receive Incoming Calls

Step 28:Click Next. The Policy Configuration Method dialog

appears.

Step 29:Select Use the wizard to set up a typical policy for a

common scenario.

Step 30:Enter a name in the Policy Name field and click Next. The
Access Method dialog appears.

58 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 31:Select Dial-up, and click Next. The User or Group Access
dialog appears.

Step 32:Select User, and click Next. The Authentication Methods

dialog appears.

Step 33:Check the Microsoft Encrypted Authentication version 2

(MS-CHAPv2) checkbox. If your network runs operating
systems that do not support MS-CHAPv2, check the

Andover Continuum Remote Communication Configuration Guide 59

Chapter 3: Configuring Windows to Receive Incoming Calls

Microsoft Encrypted Authentication (MS-CHAP)

checkbox.

Step 34:Click Next. The Policy Encryption Level dialog appears.

Step 35:Check the No encryption checkbox, and click Next.

Step 36:Click Finish.

60 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 37:In the Routing and Remote Access dialog, right click on
your remote access policy, and select Properties.

The DialinConnection Properties dialog appears.

Andover Continuum Remote Communication Configuration Guide 61

Chapter 3: Configuring Windows to Receive Incoming Calls

Step 38:Click Edit Profile.

The Edit Dial-in Profile dialog appears.

Step 39:On the Authentication tab, check the Unencrypted

authentication (PAP, SPAP) checkbox.

62 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 40:On the Encryption tab, check the No encryption checkbox,

and click Apply.

Step 41:Click OK.

Andover Continuum Remote Communication Configuration Guide 63

Chapter 3: Configuring Windows to Receive Incoming Calls

Windows Remote Communication User Configuration

Prior to a controller’s dialing into a workstation, a new Windows user
must be created on the local workstation. Perform the following steps to
create a new Windows user.

Note: If you are using Windows 2003 Server, refer to Windows 2003
Server Remote Communication User Configuration.

Note: If your configuration uses a direct serial cable connection (no

modem), this section is not required.

Step 1: From the Windows desktop, click the Start button, then
Control Panel.

Step 2: Double click on Administrative Tools, then Computer

Management and Local Users and Groups.

64 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 3: Highlight Users, click Action and select New User from the
dropdown menu.

Step 4: In the New User dialog, type in acc in the User name, Full
name, and Password fields.

Note: The password field is case sensitive, do not type acc in capital
letters.

Andover Continuum Remote Communication Configuration Guide 65

Chapter 3: Configuring Windows to Receive Incoming Calls

Step 5: Deselect the User must change password at next logon

checkbox and check the Password never expires checkbox.

Step 6: Click Create and then Close to create the new user and close
the dialog.

Step 7: Highlight and right click the new user acc and from the popup
menu select Properties.

Step 8: Select the Member Of tab.

Step 9: Click the Add button.

66 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 10:The Select Groups dialog appears. Click Advanced.

Step 11:The Select Groups dialog reappears with the advanced

search options available. Click Find Now.

Andover Continuum Remote Communication Configuration Guide 67

Chapter 3: Configuring Windows to Receive Incoming Calls

Step 12:In the Select Groups dialog, the search results appear.
Highlight Administrators. Click OK.

Step 13:The initial Select Groups dialog appears. The object name
displays in the Enter the object names...field. To apply the
selections, click OK.

Step 14:To exit, click OK.

68 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Windows 2003 Server Remote Communication User

Configuration
Prior to a controller’s dialing into a workstation, a new Windows user
must be created on the local workstation.

Note: Refer Windows Remote Communication User Configuration for

further information.

Perform the following steps to create a new Windows 2003 Server user.

Step 1: Click the Start button in your task bar.

Step 2: Select Administrative Tools. The Computer Management

dialog appears.

Step 3: In the tree, expand Local Users and Groups.

Step 4: Right click Users.

Step 5: Select New User. The New User dialog appears.

Andover Continuum Remote Communication Configuration Guide 69
Chapter 3: Configuring Windows to Receive Incoming Calls

Step 6: Check the Password never expires checkbox, and click

Create.

Step 7: In the Computer Management dialog, right click on the

newly created user, and select Properties.

The Properties dialog appears.

70 Schneider Electric
 Chapter 3: Configuring Windows to Receive Incoming Calls

Step 8: On the Dial-in tab, select Allow access and No Callback.

Step 9: Click Apply, and then OK.

Andover Continuum Remote Communication Configuration Guide 71

Chapter 3: Configuring Windows to Receive Incoming Calls

72 Schneider Electric
 Chapter 4: Configuring and Connecting to Remote Controllers

Chapter 4
Configuring and Connecting
to Remote Controllers

Configuring the Remote Controller

Before establishing a dialup connection to the remote site from the
NetworkDialup object, the CX Controller needs to be configured with
the correct IP and PPP information. Depending on the model of the
controller this is done using a command terminal RS-232/ASCII
interface or through an HTML page served over the Ethernet interface.
It is beyond the scope of this manual to explain the use of the
configuration utility for each controller.CX9201, CX94xx, and CX99xx
controllers are configured using the command terminal interface. All
other controllers use HTML embedded web configuration pages.

The following information outlines what needs to be configured for

remote communications to operate correctly. Refer to the appropriate
document to learn the details of configuring the controller.

Step 1: Set the appropriate COMM port’s default baud rate. For best
performance, select the highest supported baud rate.

Note: For CX series controllers, set the default baud to 19200.

Andover Continuum Remote Communication Configuration Guide 73

Chapter 4: Configuring and Connecting to Remote Controllers

Note: For the bCX1 series (9640 controller), set the default baud to
38400.

Step 2: Set the IP address, Subnet Mask, Default Router, and PPP IP
address.

For the CX9201, CX94xx, and CX99xx:

z If the controller does have a Network Interface Card (NIC) or built-

in NIC, then you must specify the PPP address. You may optionally
specify an IP address and Subnet mask for the controllers NIC. If
there is a workstation that has this controller listed in its database,
the PPP address must match that specified in the controller;
however, the IP address and subnet mask may be set to all zeros, if
this controller is not a Remote Gateway, or set to match the settings
in the controller.
z If the controller does not have a NIC, then you must specify the
PPP address. You may optionally specify the IP address, Subnet
Mask for the controller or (preferably) you may specify all zeros for
the IP address and Subnet Mask. If you are planning on adding a
NIC to this controller at some point in the future and you want to
reserve its IP address now, then you may specify its IP address on
the controller itself, but the workstation must show an IP address
of all zeros for this controller.
For the CX9640, CX9702, bCX1 Series:

The IP address defaults to 169.254.1.1 and the PPP address defaults to

125.1.1.1

Note: In Windows, you only have to enter the PPP address in the
CyberStation in order for the controller to send the alarm into
the workstation.

Step 3: If you are configuring a controller using a dumb terminal

interface (CX9201, CX94xx, CX99xx) log out of the
configuration setup screen. If you are configuring a controller
using a web interface, save the changes and restart the
controller.

74 Schneider Electric
 Chapter 4: Configuring and Connecting to Remote Controllers

Step 4: After logging off the controller, you must physically press the
controller’s Clear Memory Reset button for the IP
information to be written to the controller properly.

Step 5: Once the controller has been reset, allow 1 to 2 minutes for the
controller to go through its startup routine. After the startup
routine is finished, verify that the IP configuration
information was accepted and is configured correctly.

Changing the ACC Password

For enhanced security, you can change the ACC password. Changing
the acc user’s password in the controller does not affect the remote
communications operation. This simply protects from configuration
logins by unauthorized users.

Testing and Verifying Communication

Once the CX is configured, test the modems and phone lines by using
HyperTerminal from the Windows Workstation to dial into the
controller. Be sure you use the modem that the network dialup will use
on the workstation. This step is simply to verify that the hardware and
phone lines are working properly before moving on.

Andover Continuum Remote Communication Configuration Guide 75

Chapter 4: Configuring and Connecting to Remote Controllers

Connecting to the Controller Using Network Dialup

Follow the steps below to connect a controller using network dialup.
From the Continuum Explorer:

Step 1: Open the Network Dialup object editor for the NetworkDialup
object that was created for this remote site.

Step 2: On the General tab, click the Dial button. You may see a
small amount of delay before the modem on the workstation
actually begins to dial. Once the modem begins dialing, the
Dial button changes to a Hang Up button.

Step 3: Click OK to close this window.

76 Schneider Electric
 Chapter 4: Configuring and Connecting to Remote Controllers

Monitoring the Connection with Dialup Networking

Monitor
The Windows Dialup Monitor appears in the system tray as an icon
next to the system clock.

For troubleshooting and testing, it is a good idea to display the dialup

monitor on the system tray to give you a visual display of carrier detect,
transmit, and receive.

To view the connection details, double click on the icon. A status dialog,
similar to the one below, appears.

Andover Continuum Remote Communication Configuration Guide 77

Chapter 4: Configuring and Connecting to Remote Controllers

Verifying Communication to the Controller

Once a valid connection has been made using the network dialup
object, verify proper connection to the controller.

Step 1: Attempt to pin the controller’s PPP address from the

workstation with the dialup connection.

For controllers with only one Comm User port:

The Local IP Address will always be the address that was set up and
the Remote PPP Client IP Address will be the local IP address plus 1.

For controllers with four Comm ports:

A unique PPP IP address is assigned to each comm port during system
startup.For example, when a CyberStation dials into COMM 3, the
controller automatically assigns the remote PPP client (in this case, the
workstation9 an IP address using COMM 3’s local IP address plus 1. If
the PPP base IP address for a controller is 20.20.20.1, the IP addresses
assigned to each comm port and its remote PPP client would be as
follows:

Table 4 Example Comm Port Assignments

Comm Port Sample IP Address

COMM1 Local IP Address 20.20.20.1

COMM1 Remote PPP Client IP 20.20.20.2

Address

COMM2 Local IP Address 20.20.20.3

COMM2 Remote PPP Client IP 20.20.20.4

Address

COMM3 Local IP Address 20.20.20.5

COMM 3 Remote PPP Client IP 20.20.20.6

Address

COMM4 Local IP Address 20.20.20.7

COMM4 Remote PPP Client IP 20.20.20.8

Address

78 Schneider Electric
 Chapter 4: Configuring and Connecting to Remote Controllers

In this case, when the workstation dials into the controller with a
modem on COMM3, the workstation’s PPP interface gets the PPP IP
address of 20.20.20.6. The controller’s PPP IP address will be
20.20.20.5.

Now, ping 20.20.20.5 from the workstation, you will see that the TD/RD
lights will flash and the pinging of the IP address will return a
response.

Step 2: Edit the remote controller. Notice that the Carrier Detect
light in the monitor is green and the transmit and receive
lights are flashing.

Step 3: Verify the controller is online.

Step 4: Perform a “teach” on the controller while connected.

Note: It is also important that you edit the appropriate Comm Port on
the controller and verify that the baud rate is set to 19200. By
default, the database stores a value of 9600. If the default baud
is not edited, the database will not be updated with the correct
value that the controller has stored. Any future reloads of the
controller would fail since there would be a discrepancy in the
database and the controller for the Comm Port’s baud rate.

You may now add points, programs, IO modules, and doors to the
controller. Refer to CyberStation Online Help for further information.

Andover Continuum Remote Communication Configuration Guide 79

Chapter 4: Configuring and Connecting to Remote Controllers

Configuring a Remote Site with Multiple Controllers

Continuum Remote Communications supports dialup connections to a
remote site of one or more CX series controllers. If the remote site
consists of its own network of controllers, each with a Network
Interface Card (NIC), the controller with the modem will serve as the
gateway (or default router) for the other controllers on the remote
network. For details on configuring the controller with the modem,
refer to Creating the Remote Controller.

After establishing remote communications with the controller that has

the modem, add any additional controllers on the remote network
under the same Network Object, as follows:

Step 1: Create the additional controller(s) under the same network as

the controller that has the modem.

Step 2: Set the IP Address in the same subnet with a unique host ID.

Step 3: Set the subnet mask.

Step 4: Leave the PPP IP address as 0.0.0.0

Step 5: Set the default Gateway to the IP address of the remote

controller with the modem.

Step 6: Connect to the remote site.

Step 7: Edit the remote gateway controller and perform a Teach.

Step 8: Edit the other controller(s) on the remote subnet and verify
that they are online.

80 Schneider Electric
 Chapter 4: Configuring and Connecting to Remote Controllers

The additional controllers will be in the same subnet as the controller

with the modem and do not require a PPP IP address. The additional
controllers use the gateway controller’s IP address as their default
router. The following table provides an example:

Table 5 Gateway and Additional Controllers

Default
Controller IP PPP Subnet Mask
Router

Infinity1 (modem 172.16.100.1 20.20.20.1 255.255.255.0 0.0.0.0

attached, serves as
gateway controller)

Infinity2 (no modem, 172.16.100.2 0.0.0.0 255.255.255.0 172.16.100.1

default router is
gateway controller)

Infinity3 (no modem, 172.16.100.3 0.0.0.0 255.255.255.0 172.16.100.1

default router is
gateway controller)

Andover Continuum Remote Communication Configuration Guide 81

Chapter 4: Configuring and Connecting to Remote Controllers

82 Schneider Electric
 Appendix A: Using the Plain English Update Command

Appendix A
Using the Plain English
Update Command

Overview
This section provides you with examples of different Plain English
programs that can be created to utilize the Update command. The
purpose of the Update command is to have the controller dial the phone
number of a workstation and then send its alarms and events to the
workstation.

Note: For a bCX1 9640 controller, updates can be configured using the
controller’s internal web pages. See the bCX1 Series Controller
Technical Reference, 30-3001-890, and the controller’s online
help.

The format of the Update command is as follows:

Update (user, phone_number, comport, timeout)

Replace user with the name and password of the user assigned to the
workstation.

Replace phone_number with the phone number of the workstation.

Replace comport with the controller’s dial up comport number.

Andover Continuum Remote Communication Configuration Guide 83

Appendix A: Using the Plain English Update Command

Replace timeout with the number of seconds before a PPP session is

initiated with the workstation.

84 Schneider Electric
 Appendix A: Using the Plain English Update Command

Sample Programs
Using the Update command will force the controller to dialout to the
workstation and Send its alarms and events to the workstation. The
connection is dropped when all alarms and events have been
successfully sent up to the controller.

Andover Continuum Remote Communication Configuration Guide 85

Appendix A: Using the Plain English Update Command

Update Alarms Only Based on Alarm Count

Using the same base program noted previously, the NewAlarmCount
variable could trigger the update program.

Note: Simply using the Alarms keyword shows that there are active
alarms in the system.

86 Schneider Electric
 Appendix A: Using the Plain English Update Command

Update Events Only Based on AccessLog

Using a looping program, the update program can be used to update
events when the AccessLog has reached a certain number of entries.

Andover Continuum Remote Communication Configuration Guide 87

Appendix A: Using the Plain English Update Command

Update Alarms and Events at an Interval

Using a FallThru program, force the controller to send its updates after
a given time interval.

88 Schneider Electric
 Appendix A: Using the Plain English Update Command

Update Alarms and/or Events upon LAN Failure

The Update command may be used on regular LAN based controllers to
ensure the delivery of Alarms and/or Access Events in the case of a
Network failure. Alarms and/or Access Events can be delivered to a
Workstation using PPP by writing an appropriate Plain English
program that utilizes the “Update” keyword.

Note: For a bCX1 9640 controller, updates can be configured using the
controller’s internal web pages. See the bCX1 Series Controller
Technical Reference, 30-3001-890, or the controller’s online help
for further information.

Requirements

The controller requirements are as follows:

z Controller must be version 1.53 or higher (1.2 or higher for the

CX9702).
z Controller must have the Redundant RAS option enabled.
z Controller must be configured as a LAN Controller.
z Controller must have an External modem or an Andover
Continuum internal modem. Refer to Using External Modems for
further information.
z Controller must not be configured as a Remote Site Controller.
z Workstation must have a modem attached and be configured to
accept incoming connections. Refer to Configuring Windows to
Receive Incoming Calls for further information.
Operation

With normal LAN Communications, alarms and events are

automatically delivered to the Workstation(s). When a LAN segment
fails and the controller is unable to communicate normally with a
workstation, alarms and events are buffered at the controller.

During this period when the LAN is down, there are a variety of
methods available to the Plain English programmer to determine when
normal delivery of alarms and events has failed.

Andover Continuum Remote Communication Configuration Guide 89

Appendix A: Using the Plain English Update Command

Monitoring controller system variables, such as NewAlarmCount,

AccessLog, and Workstation CommStatus, are acceptable indicators.
Once it has been determined that alarms and events are being buffered
at the controller due to a network outage, it is incumbent upon the
programmer to determine the scheme of when to issue the “Update”
command to deliver alarm and/or event information to the workstation.

This scheme could be based on the number of Events in the AccessLog,

the NewAlarmCount and Alarm system variables, the amount of time
passed since the Worksation CommStatus has changed from Online to
Offline, or various combinations of all of these factors.

90 Schneider Electric
 Appendix A: Using the Plain English Update Command

Example Plain English Program

Andover Continuum Remote Communication Configuration Guide 91

Appendix A: Using the Plain English Update Command

92 Schneider Electric
 Appendix B: Using External Modems

Appendix B
Using External Modems

Comm Port and Modem Connections

If you are going to use an external modem, connected to a comm port of
a controller, you need to build a cable to go from the controller’s comm
port to the modem’s connector. The following is a table of the required
pin connections.

Table 6 Comm Port and Modem Connections

25 Pin Serial 9 Pin Serial
Controller Pin
Connector Pin Connector Pin
Numbers
Numbers Numbers

8 3 TD 2 TD

7 6 DSR 6 DSR

6 2 RD 3 RD

5 7 RTN (ground) 5 RTN (ground)

4 4 RTS 7 RTS

3 8 DCD 1 DCD

2 5 CTS 8 CTS

1 20 DTR 4 DTR

Andover Continuum Remote Communication Configuration Guide 93

Appendix B: Using External Modems

Note: The cable that ships with the controller is a direct connect cable
(null modem) for connecting two like Date Terminal Equipment
devices (DTE to DTE). To connect an external modem (Data
Communications Equipment) to a commport (DCE to DCE) you
must build an appropriate cable.

The following illustration indicates the pin numbers as they are viewed
from the outside of the connector on the controller.

94 Schneider Electric
 Appendix B: Using External Modems

Program for US Robotic External Modem

If your remote controller is to dial in to a CyberStation using a US
Robotic Courier V.Everything external modem, then you must load a
Plain English program onto that remote controller to initiate
communication with CyberStation. The following looping program is an
example:

Andover Continuum Remote Communication Configuration Guide 95

Appendix B: Using External Modems

96 Schneider Electric
 Appendix C: Troubleshooting

Appendix C
Troubleshooting

This appendix provides troubleshooting information for remote access

issues. The topics are arranged in a frequently asked questions format.

Why can’t I connect to my remote site?

Make sure that the baud rate setting of the comm port you are using
matches that of the remote site. Check the Workstation’s modem
properties page, port setting, and the controller’s comm setting. The
optimal setting is 19200 bps. Also make sure that your controller’s
DefaultBaud attribute is set to 19200 (example: set COMM3
DefaultBaud = Baud19200).

Check the Phonebook Entry in the NetworkDialup object of Continuum

and make sure that the number you are dialing is correct.

z Ensure that you do not have “Proxy Server” enabled on your PC.
This may cause contention issues.
z Ensure that the modem installed at the controller has been
initialized. After the controller has been configured, go to the
command prompt and issue: Initmodem(comm3)
z Confirm that dialup to the controller can be established from
Windows Dialup Networking.

Andover Continuum Remote Communication Configuration Guide 97

Appendix C: Troubleshooting

Why don’t I get alarms or events while I have an active connection between the
CyberStation and the remote site?

Check the Continuous Polling attribute in the Networkdialup object

editor in Continuum; it should be 1, 3, or 5 in order to receive alarms
and/or events while a connection is active. When the continuous polling
interval is set to 0, CyberStation will receive alarms only upon dialup,
not during contiguous connection.

Why am I not receiving alarms or events from my remote site(s) using the
“Update” keyword?

z Verify that you created a Windows User and granted that user dial-
in privileges in the Incoming Call Object.
z Ensure that the InfinitySystemVariable “EventLogSize” is set to
10,000 so that you can receive Access Events in the Event Viewer.
It is also important that the AccessServer system variable be set to
the EnergyNet ID of the Controller.
z Verify in Remote Access Configuration, under Network setup, the
following:
Step 1: Dial out Protocol is set to PPP-TCP/IP only.

Step 2: Number Properties - Encryption Settings: Set to Typical.

Step 3: In Incoming Connection Object - Check the specified IP is

correct.

z Check that the parameters of the Update Keyword Program is

correctly setup.
z Verify that you are a recipient of those alarms in the Event
Notification.
z Check the NT Event Viewer under Start, Programs, Administrative
Tools, and Event Viewer to see if any error was logged.

98 Schneider Electric
 Appendix C: Troubleshooting

Why won’t my modem receive or initiate calls?

You must execute a Modem Initialization of External Modems (third

party - on the remote site).

Use Windows HyperTerminal to check the modem. Verify that

Windows recognizes your modem and that you can dial out using the
HyperTerminal program. Use the following steps to check the modem:

Step 1: Click Start, select Programs > Accessories >

HyperTerminal.

Step 2: When the New Connection Wizard is displayed, click

Cancel.

Step 3: On the File menu, click Properties, and then click the
modem you want to test to select it in the Connect Using list.

Step 4: Click Configure, verify that your modem is set to use the
correct port, and then click OK.

Step 5: Type AT in the HyperTerminal window, and then press Enter.

If AT is displayed in the HyperTerminal window as you type it and OK

is displayed after you press Enter, the HyperTerminal recognizes the
modem properly.

If AT is not displayed as you type it or if OK is not displayed after you

press Enter, review the previous steps above to verify that your
modem is installed properly in Windows.

Step 6: Verify that your modem can dial out using HyperTerminal. On
the File menu, click NewConnection, and then follow the
instructions on your screen.

Step 7: Click Dial. If the modem’s speaker is enabled, you should hear
a dial tone and the sound of the modem dialing the phone
number.

Andover Continuum Remote Communication Configuration Guide 99

Appendix C: Troubleshooting

What does this Windows error message mean?

The following table contains Windows error messages and the

corresponding explanation.

Table 7 Windows Error Messages

Error Message

600 An operation is pending.

601 The port handle is invalid.

602 The port is already open.

603 Caller’s buffer is too small.

604 Wrong information specified.

605 Cannot set port information.

606 The port is not connected.

607 The event is invalid.

608 The device does not exist.

609 The device type does not exist.

610 The buffer is invalid.

611 The route is not available.

612 The route is not allocated.

613 Invalid compression specified.

614 Out of buffers.

615 The port was not found.

616 An asynchronous request is pending.

617 The port or device is already

disconnecting.

618 The port is not open.

100 Schneider Electric

 Appendix C: Troubleshooting

Table 7 Windows Error Messages

Error Message

619 The port is disconnected.

620 There are no endpoints.

621 Cannot open the phone book file.

622 Cannot load the phone book file.

623 Cannot find the phone book entry.

624 Cannot write the phone book file.

625 Invalid information founding the

phone book.

626 Cannot load a string.

627 Cannot find key.

628 The port was disconnected.

629 The port was disconnected by the

remote machine.

630 The port was disconnected due to

hardware failure.

631 The port was disconnected by the

user.

632 The structure size is incorrect.

633 The port is already in use or is not

configured for Remote Access
dialout.

634 Cannot register your computer on

the remote network.

635 Unknown error.

636 The wrong device is attached to the

port.

Andover Continuum Remote Communication Configuration Guide 101

Appendix C: Troubleshooting

Table 7 Windows Error Messages

Error Message

637 The string could not be converted.

638 The request has timed out.

639 No asynchronous net available.

640 A NetBIOS error has occurred.

641 The server cannot allocate NetBIOS

resources needed to support the
client.

642 One of your NetBIOS names is

already registered on the remote
network.

643 A network adapter at the server

failed.

644 You will not receive network

message popups.

645 Internal authentication error.

646 The account is not permitted to log

on at this time of day.

647 The account is disabled.

648 The password has expired.

649 The account does not have Remote

Access permission.

650 The Remote Access server is not

responding.

651 Your modem (or other connecting

device) has reported an error.

652 Unrecognized response from the

device.

102 Schneider Electric

 Appendix C: Troubleshooting

Table 7 Windows Error Messages

Error Message

653 A macro is required by the device

was not found in the device .INF file
section.

654 A command or response in the device

.INF file section refers to an
undefined macro.

655 The <message> macro was not found

in the device .INF file section.

656 The <defaultoff> macro in the device

.INF file section contains an
undefined macro.

657 The device .INF file could not be

opened.

658 The device name in the device .INF

or media .INI file is too long.

659 The media .INI file refers to an

unknown device name.

660 The device .INF file contains no

responses for the command.

661 The device .INF file is missing a

command

662 Attempted to set a macro not listed

in the device .INF file section.

663 The media .INI file refers to an

unknown device type.

664 Cannot allocate memory.

665 The port is not configured for Remote

Access.

Andover Continuum Remote Communication Configuration Guide 103

Appendix C: Troubleshooting

Table 7 Windows Error Messages

Error Message

666 Your modem (or other connecting

device) is not functioning.

667 Cannot read the media .INI file.

668 The connection dropped.

669 The usage parameter in the media

.INI file is invalid.

670 Cannot read the section name from

the media .INI file.

671 Cannot read the device type from the

media .INI file

672 Cannot read the device name from

the media .INI file.

673 Cannot read the usage from the

media .INI file.

674 Cannot read the maximum

connection BPS rate from the media
.INI file.

675 Cannot read the maximum carrier

BPS rate from the media .INI file.

676 The line is busy

677 A person answered instead of a

modem.

678 There is no answer.

679 Cannot detect carrier.

680 There is no dial tone.

681 General error reported by device.

682 Error Writing SectionName.

104 Schneider Electric

 Appendix C: Troubleshooting

Table 7 Windows Error Messages

Error Message

683 Error Writing DeviceType.

684 Error Writing DeviceName.

685 Error Writing MaxConnectBPS.

686 Error Writing MaxCarrierBPS.

687 Error Writing Usage.

689 Error Reading DefaultOff.

690 Error Empty INI File.

691 Access Denied because username

and/or password is invalid on the
domain.

692 Hardware failure in port or attached

device.

693 Error Not Binary Macro.

694 Error DCB Not Found.

695 Error State Machines Not Started.

696 Error State Machines Already

Started.

697 Error Partial Response Looping.

698 A response keyname in the device

.INF file is not in the expected
format.

699 The device response caused buffer

overflow.

700 The expanded command in the

device . INF file is too long

Andover Continuum Remote Communication Configuration Guide 105

Appendix C: Troubleshooting

Table 7 Windows Error Messages

Error Message

701 The device moved to a BPS rate not

supported by the COM driver.

702 Device response received when none

expected.

703 Error Interactive Mode.

704 Error Bad Callback Number.

705 Error Invalid Auth State.

706 Error Writing INITBPS.

707 X.25 diagnostic indication.

708 The account has expired.

709 Error changing password on domain.

710 Serial overrun errors were detected

while communicating with your
modem.

711 RasMan initialization failure. Check

the event log.

712 Biplex port is initalizing. Wait a few

seconds and redial.

713 No active ISDN lines are available.

714 Not enough ISDN channels are

available to make the call.

715 Too many errors occurred because of

poor phone line quality.

716 The Remote Access IP configuration

is unusable.

106 Schneider Electric

 Appendix C: Troubleshooting

Table 7 Windows Error Messages

Error Message

717 No IP addresses are available in the

static pool of Remote Access IP
addresses.

718 PPP timeout.

719 PPP terminated by remote machine.

720 No PPP control protocols configured.

721 Remote PPP peer is not responding.

722 The PPP packet is invalid.

723 The phone number, including prefix

and suffix, is too long.

724 The IPX protocol cannot dial-out on

the port because the computer is an
IPX router.

725 The IPX protocol cannot dial-in on

the port because the IPX router is
not installed.

726 The IPX protocol cannot be used for

dial-out on more than one port at a
time.

727 Cannot access TCPCFG.DLL.

728 Cannot find an IP adapter bound to

Remote Access.

729 SLIP cannot be used unless the IP

protocol is installed.

730 Computer registration is not

complete.

731 The protocol is not configured.

Andover Continuum Remote Communication Configuration Guide 107

Appendix C: Troubleshooting

Table 7 Windows Error Messages

Error Message

732 The PPP negotiation is not

converging.

733 The PPP control protocol for this

network protocol is not available on
the server.

734 The PPP link control protocol

terminated.

735 The server rejected the requested

address.

736 The remote computer terminated the

control protocol.

737 Loopback detected.

738 The server did not assign an address.

739 The remote server cannot use the

Windows NT encrypted password.

740 The TAPI devices configured for

Remote Access failed to initialize or
were not installed correctly.

741 The local computer does not support

encryption.

742 The remote server does not support

encryption.

743 The remote server requires

encryption.

744 Cannot use the IPX net number

assigned by the remote server. Check
the event log.

752 A syntax error was encountered

while processing a script.

108 Schneider Electric

Andover Continuum Remote Communication
Configuration Guide
Document Number 30-3001-814