Summer Internship Training at

ITALIA MARBLES, Bangalore

SUMMER TRAINING REPORT

Submitted by:

RAKSHITHA V

Register No: 713216631060

In partial fulfillment for the award of the degree

of

MASTER OF BUSINESS ADMINISTRATION

IN

RVS INSTITUTE OF MANAGEMENT STUDIES

COIMBATORE–641402

JULY2017
 BONAFIED CERTIFICATE

This is to certify that the summer training report submitted to Anna University of Technology
Coimbatore in partial fulfillment of the degree of MASTER OF BUSINESS
ADMINISTRATION is a record of original work done by RAKSHITHA.V during June 2017 of her
study in the department of Management studies, RVS Institute of management studies, Coimbatore
under the supervision of Mr. K.S. Ashok Kumar, Asst Professor and the training report has not
formed the basis for the award of any Degree / Diploma / Associate ship / Fellowship or other
similar title to any candidate of any university.

FACULTY GUIDE HOD

Mr. K.S. Ashok Kumar Dr. J. Nirubarani PhD

 DECLARATION

I Rakshitha.V affirm that the summer training work at Italia marble, Bangalore being
submitted in partial fulfillment for the award of Master of Business Administration is the
original work carried out by me. It has not formed the part of any other project work submitted
for award of any degree or diploma, either in this or any other University.

RAKSHITHA V

713216631060

I certify that the declaration made above by the candidate is true.

Mr. K.S. Ashok Kumar

ProjectGuide
 ACKNOWLEDGEMENT

An organizational study should need a kind of co-operation and support from others. I take this
opportunity to express my heartfelt thanks and profound respect to all those who gave me their
valuable contribution and support. And this study would not have been a success without them.

I acknowledge my heartfelt gratitude to Dr. P.V. Prabha, Director, RVS Institute of Management
Studies Coimbatore for her support at all times.

I would like to express my sincere thanks to Mr. Ashok Kumar my internal guide for his patient
guidance and encouragement to my work.

I owe a debt of gratitude to Mr. Raghu, financial assistant and the entire staff of Italia marbles
for their timeless help and support throughout my study.

Last but not the least I would like to thank my parents for their support towards the completion
of my organizational study.

RAKSHITHA V
 TABLE OF CONTENTS

CHAPTER TOPIC PAGE NO

I. INTRODUCTION 1
1.1 ABOUT THE INDUSTRY 1
1.2 ABOUT THE COMPANY 5
1.3 ORGANIZATION STRUCTURE 7
II. DEPARTMENTS 8
2.1 PURCHASE 8

2.2 FINANCE 12

2.3 HUMAN RESOURCE 15

2.4 PRODUCTION 17

2.5 MARKETING 20

2.6 SALES 24
III. OBSERVATIONS 26
IV. CONCLUSION 27

BIBILOGRAPY 28

APPENDIX 29
 1

CHAPTER - 1

INTRODUCTION

1.1 INDUSTRY PROFILE

India is one among the leading countries in mining and export of granite and is rich in
granite and is rich in granite reserves. Geologically, the southern and eastern belts of the
nation are abundant in granite deposits. Different shades of granites are available in
abundance in Tamil Nadu, Andhra Pradesh, Karnataka, Maharashtra, Assam, Bihar,
Rajasthan, Odisha, Meghalaya and Madhya Pradesh. Indian Granite Stone has become the
most sought-after and extensively used stone material in building construction and massive
structural works throughout the world, and it is well known in the world, and it is well known
in the International market, not only for its elegance and aesthetic quality, but also for its
durability.

The Granite industry has received a wider publicity and corporate importance in the
last few years. The industry is emerging now as a thrust-export-area with several corporate
houses, supported by expert professionals trained in all aspects, entering the sector with
sophisticated word-class machinery and making it an organized one. Many overseas buyers,
including the Japanese, are the regular importers of the Jet Black Material, which is
considered to be the world’s best variety and is found in abundance in Tamil Nadu, Andhra
Pradesh and Karnataka. This was because of inconsistent policies of the Governments
towards the industry, together with political interference in mining lease and other
procedures.

India is one of the leading nations in the production and export of Granite and other
stones. Granite is a very hard crystalline, igneous or metamorphic rock primarily composed
of feldspar, quartz and lesser amounts of dark minerals. India has vast resources of granite
with about 110 varieties of different colors and textures such as black, grey, pink, multi
colored, etc. These varieties are used to produce monuments, building slabs, titles, surface
plates etc. However, popular varieties are mainly found in South India.
 2

Granite in the form of slabs and tiles has several attractive features, which, inter alia,
includes extra-fine mirror-polish, scratch-free glossy surface and durability. Granite can be
compared very well with other floor and wall application materials such as ceramics and
marble. Mining for granite is done manually. For drilling and channeling hand chisels and
hammers are used. There are very few quarries that have mining machinery, such as
compressors and drilling machines for drilling machines for drilling and blasting, cranes for
lifting big blocks, and dampers and trucks for transport.
Operations that are involved in the processing of granite are:

*Dressing
*Cutting/Sawing
*Surface Grinding and Polishing
*Edge- Cutting-Trimming

Granites are now mined in most of the Indian states for use as construction material
and road metal but production of dressed granite blocks and slabs from Andhra Pradesh,
Karnataka, Rajasthan and Tamil Nadu are highly priced. In India there are 43 granite
processing units of which 12 are in Andhra Pradesh, units of which 12 are in Andhra Pradesh,
13 in Karnataka, 3 in Rajasthan, 14 in Tamil Nadu and 1 in Odisha. During the last five years
exports have grown steadily rate may increase even more in the near future. New companies
may not be entering the industry but many existing companies are steadily increasing their
production capacity to meet demand. New technology investments are being made with the
aim of increasing sales and reducing costs. In the last few years CNC machines have been
employed in many factories for making complicated designs.

Size of the industry

There are 100 manufactures in India for Granites and there are also a few trading
companies. In the last 5 years the capacity of these companies has increased by about 10%
annually, suggesting a certain stability and sustainability. Big companies are considered to be
those that have the capacity of manufacturing seven or more containers per month- and there
are in a company. Total the direct employment in the Indian Granite industry is about 10000
people. Indirect employment comes to another 10000 people.
 3

About 80% of the manufacturers are located in the state of Tamil Nadu while the rest
are located in the neighboring states of Karnataka and Andhra Pradesh. The entire gravestone
industry is located in the south of the country which is where most of the granite quarries are
to be found.

Total contribution to the economy/sales

Total Granite production in the Indian industry is estimated to be about 350 to 400
containers a month. As mentioned before, the entire production is exported. Presently about
180 to 200 containers are exported to Europe, approximately 50 containers a month are
exported to United States, 40 containers to Japan while the rest are sent toAustralia, New
Zealand, South Africa and other countries. The months of November, December and most of
January are considered to be the low season when monthly production drops to about half. An
average container has a price of US$ 18000 to US$ 24000, depending on the material used
and the complexity of the designs, thus the total industry size is estimated to be
approximately US$ 85 million.

Domestic and export share

Granite importing countries such as the US, China, Italy have reduced their
requirements. India’s granite and natural stone export could be down by 15-20per cent per
year according to CAPEXIL (formerly chemicals & allied products export promotion
council).

Latest developments
 India has one of the largest reserves of granite in the world and exported Rs.2,
600crore worth of the stone in the past years.
 About 85-90% of the total granite production in the country is for exports. The best
time for an entrepreneur to venture into this sector.
 The total exports of granite and marble from India had crossed then Rs.4, 000crore
marks with the US accounting for bulk of the consumption (40%).
 The granite industry in Rajasthan has been growing at 50% annually but this growth
has serious social and environmental cost.
 4

 Rajasthan granite mining is an approximately Rs 800 crore industry today; it forms

95% of India’s dimension stone exports.

About Italia marble pvt.ltd

Tile Italia established since 1981 has been steadily growing and established a strong
presence in India and more so in southern India for its quality and international standards.Tile
Italia has been strongly recognized with products approval even by the international
architects and designers resulting in bagging the high valued orders like Ritz Carlton, Park
Hyatt, Marriot Group, ITC hotels apart from various prestigious residential /commercial
orders.
 5

1.2 About the Company

Tile Italia established since 1981 has been steadily growing and established a strong
presence in India and more so in southern India for its quality and international standards.
Tile Italia promoted by its Managing Director Mr. Shashidhar Patil and Director Mrs. Asha
Patil have grown and diversified in various range of stones, imported marbles, semi precious
stones, landscape items. Tile Italia has been strongly recognized with products approval even
by the international architects and designers resulting in bagging the high valued orders like
Ritz Carlton, Park Hyatt, Marriot Group, ITC hotels apart from various prestigious residential
/commercial orders.

Tile Italia has confirmed orders on hand worth Rs 15 Crores plus and in the initial
negotiating stage orders worth more than Rs 25 Crores worth which are likely to be
materialized very soon. We have strong order position and maintain sound and stable
inventories to cater any projects mainly in south India where we have clear advantage as
there are hardly 2 factories and still being supplied in large quantities from Rajasthan and
Silvasa area in Gujarat region.

. Tile Italia has set up an innovative processing factory just last year in 2015 in
Bangalore Jigani Industrial area with gang saws and other imported machines in our own land
to cater to the projects in Bangalore & in south India. Processing ourselves means an
advantage in the substantial cost reductions improving the revenues of the company resulting
in achieving much higher turnover in the months and years to come! till recently we were
processing all our marbles on job work in Silvasa and other sources incurring not only
additional cost but also higher logistics which now we are saving both.

Mable centre symbolizes impeccable quality and unparalleled service. The brand has
been associated with grandeur and elegance with a reputation for providing the most superior
class of marble. Respected by its peers and customer alike, the company has been steadfast in
its commitment to excellence and customer satisfaction.
 6

Branches of Italia marble

1) Gallery unit ( koramangala 3rd block)

2) Koramangala stockyard (sarjapura road)
3) Jigani factory (Bangalore)
4) Chennai gallery (Chennai)

Segment of Italia marble

Marble Italia

BROTHER COMPANY SISTER COMPANY

TIMPL TIPO
 7

1.3 Organization Structure

CHAIRMAN

BOARD OF DIRECTOR

PURCHASE FINANCE PRODUCTION PERSONNEL MARKETING

DEPARTMENT & SALES

PRODUCTION
STORE ACCOUNTANT SALES
KEEPER CONTROLLER
EXECUTIVE

RECORD
KEEPER
STAFF
STAFF WORKER
(LABOURS)

STAFF
 8

CHAPTER 2
DEPARTMENTS

2.1. PURCHASE DEPARTMENT

What is purchase department?

Purchase is most important function in any organization. Purchase department buys
raw materials, spare parts, service etc as required by the company. Purchase is the main
activity in area of material management. It is the first element which affects the product costs.
Because of production companies purchase nowadays about 70% of their turnover, and
service companies purchasing approximately 40% of their turnover.

Sources of the materials to the company

In Italia marble, they will purchase the materials from the two main suppliers.
 Silvasa area in Gujarat region.
 Rajasthan marble agents.

SUPPLIERS LIST

Top 5 suppliers in the financial year 2015-16

a) Sezgin Ic Ve Dis Tic Ltd Sti
b) Endura naturals Singapore.
c) Xiamen Yingliang Stone Co Ltd.
d) Technistone trade A S.
e) R K Marble Vietnam Company Ltd.
 9

Objectives of the purchasing department

 They purchase the required material at minimum possible price by following the
company policies.
 They keep department free from more expenses.
 Development of goods & new vendors and maintain a good relationship with the
existing suppliers.

.Purchasing cycle of Italia marble

Purchase
Requisition.

Purchase
quotation

Purchase
order

Goods receipt
& purchase
invoice

Payment
out

Goods issue
 10

Principles of purchasing management (8 R’s)

i. Buying material at right Quality

ii. In the right Quantity.

iii. From the right Source.

iv. At the right Price.

v. Delivered at the right Place in.

vi. At the right Time.

vii. With right mode of Transport.

viii. With right Contract

Function of purchase management

The purchase department manager will ensure that all goods, supplies and inventory
needed to operate the business are ordered and kept in the stock. It is also responsible for
controlling the cost of the goods ordered, controlling inventory levels and building strong
relationship with suppliers.

International sources

 Marble Italia sources from over 14 countries, in the world’s best quarries, for the
finest, rarest & most exotic natural stones to inspire modern architecture.
 Over the last decade, they have imported from various countries like Italy, Spain,
Greece, Turkey and Brazil etc. they have explored &introduced to India, more than 30
varieties of Natural Marble, Onyx and Semi precious stones.
 11

 Engineered quartz from Technistone, Semi precious stones and Mother of Pearl
among various other exquisite stones are all on display in a state of the art marble
gallery, a first of its kind in India.
 We now invite you to take a journey through a world of luxury, opulence &
excellence – The world of Marble Italia.
 12

2.2 Finance department

What is finance department?

The part of an organization that manage its money. The business functions of a
finance department typically include planning, organizing, auditing, accounting for and
controlling its company's finances. The finance department also usually produces the
company's financial statements. Entrepreneurs tend think and move quickly, so ensuring the
accounting department is stable is pivotal in the growth of your business.

Financial Structure of Italia marble:

Net Profit: 1.25 Crores

Fixed Assets: 28 Lakhs.
Current Assets: 72 Lakhs.
 Product sales: 718789 Slab.

Others Details of Accounts Section:

 Administration and maintenance Section

 Billing and filing Section.
 TIMPL Accounts Section
 TIPO Accounts Section
 General Accounts and payment Section.

Functions of financial department:

 Money out – making payments and keeping the bills paid

 Money in – processing incoming payments
 Payroll – make sure everyone gets paid (including the government)
 Reporting – preparing financial reports, e.g. P&L, Balance sheets and budgets
 Financial Controls – to avoid errors, fraud and theft
 13

Money out:
When the supply is come the manager and the subordinate should check if the marble
are in the perfect slabs as ordered. As they buy materials for making pebbles in the
production unit (jigani) they should even keep a eye on the material.

Money in:
When the customer sends their order form the company accountant will send a copy
of order form, measurement sheet, inspection certificate and a tax invoice with the goods
delivery. When the customer receives it they will send a mail regarding it.

Payroll
Here the department plays an important role as there is no particular department of
HR to handle it. As the employees of the department are only 58 in number. The employees
and the laborers are giving their remuneration or wages based on the norms of the
government.

Reporting and filing the accounts

As the departments main function is to handle financial activates in an company, so
the accountant records manually as well as computerized (tally). Daily the records will be
filed in that particular file maintained. There are two main accounts maintained separately for
TIMPL and TIPO.

Financial control
To avoid with the error in billing and accounts the managing director of the company
activity participate in checking the accounts.
 14

Billing process

Order
form

Measurement
sheet

Sales Dispatch no.

invoice (By gallery
branch)

Inspection
certificate

Receipt
to
consigner
 15

2.3 Human resource department

What is human resource department?

A human resources department is a critical component of employee well-being in any

business, no matter how small. HR responsibilities include payroll, benefits, hiring, firing,
and keeping up to date with state and federal tax laws.

In the company:

Basically the company is not having any particular department but there is a HR
manager who will handle this department with the help of the managing director who is a HR
specialist.

Main functions of HR department

1) Recruitment
They advertise job postings, source candidates, screen applicants, conduct preliminary
interviews and coordinate hiring efforts with managers responsible for making the final
selection of candidates.

2) Safety
Workplace safety is an important factor. Under the Occupational Safety and Health
Act of 1970, employers have an obligation to provide a safe working environment for
employees. The company is providing it. In addition, HR safety and risk specialists often
work closely with HR benefits specialists to manage the company's workers compensation
issues. As there are laborers been paid for loading and unloading of slabs, as it is a risky work
to carry a marble slab , the company will look after the safety of the employee.
 16

3) Compensation and Benefits

The employees are paid based on their potential. When a marketing employee does the
work more than the actual he/she will be paid based on that to motivate them. The company pays
the miscellaneous expenses of the employee once he/she stays more than the working hours with
the over time salary.

4) Performance Appraisal:
The employees are been appraised based on the performance in the job by seeing the
level of work in the working hour. Appraisal is done twice in a year.

Statistics of employees

Number of staff s working: 50

Number of company labors: 20
Number of outside labors: 40
 17

2.4 Production Department

What is production department?

Production is the functional area responsible for turning inputs into finished outputs
through a series of production processes. The Production Manager is responsible for making
sure that raw materials are provided and made into finished goods effectively.

Process of pebbles

Step 1. Developing deposits and extracting rubble stone

Pebble production includes two main stages.

The first stage is extracting stone rubble.

The second stage is processing the rubble into aggregates (via crushing and screening).

Primary raw material

There are four main types of raw material used for producing pebbles:

 Hard (magmatic) rock (granite, basalt, etc.);

 Sedimentary rock minerals (limestone, sand gravel and pebble);

 Secondary aggregates acquired in the process of crushing construction wastes, such as

concrete, bricks and asphalt;

 Slag crushed stone obtained from crushing heaped metallurgical slag or by the special fire-

liquid slag melt treatment (molten slag aggregate).

Step 2: Reprocessing rubble stone into crushed stone

Upon extraction, raw materials are transported to the processing plant from the semi
processed unit to the jigani branch for their further processing.
 18

The technological process of crushed stone production can be conventionally divided into
three stages:
 Primary crushing stage.
 Secondary crushing stage.
 Screening of the crushed rock according to its grain-size category.

At stage 1
The rubble stone is loaded into charging hopper of the feeder (loader); the feeder
steadily feeds the rock into primary crusher; the crusher crushes the rubble stone into
average-sized pieces.

At stage 2
The rock that has been crushed into average-sized pieces is fed by the belt conveyer
into the secondary crusher. The rock is now crushed into smaller pieces.

At stage 3
The crushed rock is fed to screen for screening. Screening separates the screened rock
into tradable fractions, and remote belt transporters pool each fraction of crushed stone
separately.

Certain types of pebbles are sent to further process of coloring them. And few are subject to
additional processing of artistic and designer works on them.

Process of flow chart:

I. Firstly the imported blocks will be trimmed and shaped in the edge cutting machine.
II. Thereafter the block will be loaded on to the gang saw with 80 blades machine to
process the blocks in 18mm or 20mm thickness as per requirements (The processing
approximately will take about 10 hours).
III. Once the block is processed then the trolley will be brought outside and Fibering done
for the back of the marble slabs to strengthen the marble.
 19

IV. Once this process of fibering is completed then the slabs are sent to resining to fill the
holes and cracks if any.
V. Once the resining is done the marble slab if required to be taken for the polishing.

List of Machinery:

1. Gang saw: 2 Nos.

2. Gantry Crane 30 MT

3. Polishing machine: Imported 16 head latest line polishers to achieve large quantities and
high polishing standards.

4. Edge cutting machine: 1 No.

5. EOT Cranes: 2 Nos. 5 Mt each

6. Winch machine: 1 no

7. Resin line: Imported from Italy to be shipped by July 10 th 2016 which has the large
capacity of resining and fibering eliminating 95% of workforce.
 20

2.5 Marketing department

What is marketing department?

A marketing department promotes your business and drives sales of its products or
services. It provides the necessary research to identify your target customers and other
audiences. Depending on the company's hierarchical organization, a marketing
director, manager or vice president of marketing might be at the helm.

Marketing Strategy:

Tile Italia (Marble Italia) being established since more than 3 decades has a strong
presence in the Indian market and more so in south India! Tile Italia has very strong
associations with architects and designers not only in India but also overseas who are
recommending our products to various domestic and international projects in India. Tile Italia
has been importing high quality marble & precious stones from 12 countries with exclusive
understanding to hold certain materials for us resulting in exclusivity which command
premium for such products.

 Our strategy is to maintain international standards to attract various high end clientele
and architects which clearly shows an edge over our competitors who maintain stocks
generally with local sourcing and different specs! such marble are not comparable in
terms of thickness and quality standards.
 Tile Italia also advertises in the national magazines apart from local media and has an
excellent media communications to all the architects and designers on a regular basis.
Apart from this we regularly participate in the national exhibitions like ACETECH
managed by Times group.
 Tile Italia has an exclusive marble galleries in Bangalore and Chennai which has very
special displays of precious marbles and onyx apart from semi precious stones
wherein clients can see these stones with lighting automation for translucent range
first of its kind in India.
 21

Market Segments:

Our market segments can be classified in four groups.

a) Residential

b) Commercial / Residential apartment’s projects

c) Offices & IT sector

d) Hospitality segment

a) Residential

Tile Italia is quite strong with this residential segment since it maintains high
standards resulting in attracting the individual clients. Tile Italia imports very large varieties
of marbles and precious stones there by attracting the architects and designers too! Tile Italia
caters to this segment in entire south India and also partly in northern India as well!

b) Commercial / Residential apartment projects

Tile Italia supplying marble to various top builders in India and just to name few of
them like Prestige, Sterling, Mantri, Brigades, Embassy, Jain Heights, Hiranandani, RMG,
Vaishnavi group and many more. This segment gives us adequate volumes.

c) Offices & IT

We do supply marble &Technistone engineered quartz to various office projects apart

from IT sector. We have handled and supplied many reputed IT sector companies like Philips
India, Yahoo.com, Sun TV, Target, Infosys and many more.

d) Hospitality Segment

In this segment Tile Italia handles many hotels projects. In the last 3 or 4 years we
have handles 7 five star hotel projects like Ritz Carlton (order worth about Rs 22 Crores plus)
part Hyatt, Marriott Hotels, ITC Hotels, Dan Hotels, Hilton, Atria Hotel &Novotel Chennai
 22

and many more hotels.

Tile Italia works and associated with international architects and designers as well.
Most of these five star hotels are designed and executed by international architects from US,
Germany, Singapore and many other countries. We have made very good name and have
excellent certification from these projects which can be produced.

Roles of marketing department in Italia marbles

1) Defining and managing the brand

This team involves in defining the product and defines the experience how the
customers and their partners interact with company.

2) Conducting campaign management for marketing initiatives.

Marketing proactively identifies the products and services to focus on over the course
of the sales cycle, and then produces materials and communications that get the word out.

3) Producing marketing and promotional materials.

Your marketing department should create the materials that describe and promote
your core products and/or services, and keep them up-to-date as those products and services
evolve.

4) Creating content providing search engine optimization for the website.

The website is often the first, so the marketing team will work more on it. They will
frequently keep updating the Web content current, while also working to ensure the site
comes up quickly when someone searches for marble type of business.

5) Monitoring and managing social media.

Marketing team have their own social media pages and accounts, they carefully post
the current happenings in the business.
 23

6) Producing internal communications.

The employees need to understand your company, its values, its goals and its
priorities. Marketing team often encourage employees to communicate through a newsletter
and/or intranet.

7) Overseeing outside vendors and agencies.

Marketing is typically selecting and managing the agencies and vendors who produce
marketing materials and or/provide marketing support. These may include ad agencies, print
vendors, PR agencies or specialists, Web providers, etc.
 24

2.6 sales department

What is sales department?

It is a business discipline which is focused on the practical application

of sales techniques and the management of a firm's sales operations. It is an important
business function as net sales through the sale of products and services and
resulting profit drive most commercial business. These are also typically the goals
and performance indicators of sales management.

Roles of sales department

 The Sales is done under the control of the Sales Executives with the help of well
experienced Sales Mans for the proper delivery of goods in different parts of the areas
in right time.
 The payment of goods is done as per the agreement in the Quotation.
 In this company concern selling is done through both sales person and channels of
distribution.
 Channel of Distribution

Dealer
Stockyard Customer

Stockyard Customer

Price of the products

 It is fixed based on the Sqft (square feet) of the marble and granite.
 Pebbles are priced based on the design and the stone rating.
 The price is calculated in measurement sheet as
 25

Order given multiplied with unit price

Sales detail

 The company is not only supplying in Bangalore but throughout India. It has a
supporting branch in Chennai (Chennai stockyard).
 There are few dealers for the company.
 The company has a website of online contacting and ordering.

Contact
Website Just dial
(order)

Customers detail:

1) Oriental Trimex Ltd

2) Sterling urban development’s Pvt Ltd
3) DAN Hospitality India Pvt Ltd
4) Embassy property developments Pvt Ltd
5) Adarsha global build project P Ltd
 26

CHAPTER 3

OBSERVATIONS

 The cleanliness of the office and the production unit was the attractive point.

 The managing director of the Company directly involve in each and every activities.

 The businesses ethics and methodology used where best.

 Providing safety and extra benefits to the employees.

 Team work of the marketing executives.

 27

CHAPTER 4

CONCLUSION

 The study at Tile Italia provided the opportunity to experience the organizational
environment.

 A clear-cut function of various departments and the interrelation between them.

 The companies culture in treating their customer was the best which made feel good
about the company
 28

BIBLIOGRAPHY

Websites:

 www.marbleitalia.in

Books:

 Koontz &Weirich, M a n a g e m e n t P r i n c i p l e s a n d P r a c t i c e , Essentials of

Management, Tata McGraw Hill, 2003.

 (Gary Dessler) Human Resource Management, Seventh Edition, Prentice-Hall Of

India Pvt .Ltd., Pearson
 29

APPENDIX

Slab of marbles

(Ready to deliver)

Pebbles

(Designer pebbles)

Sales department
 30

Packed marbles and granites of

deliver

Unloading and loading of slabs for

transportation

Environment of Italia
marble company