Canteen Ordering System For Unilever
Simplilearn: PGB BA April 2022
Submitted By: Megha Singh
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Contents:
• Overview
• Business Analyst Core Concept Model (BACCM)
• Stakeholders
• RACI Matrix
• Problem Definition
• Advantages
• Existing System
• Proposed System
• Scope using Context Diagram
• In Scope
• Out of Scope
• Activity Diagram for the System
• ER Diagram for the System
• Business Requirements:
• Functional Requirements
• Non – Functional Requirements
• Wireframes/Mock-up Screens:
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Overview:
Unilever is a British-Dutch MNC FMCG company, headquartered in London, England. Unilever is one of the oldest FMCG
companies, and its products are available in around 190 countries. In its UK offices, Unilever had around 1500 employees which
were spread across 12 floors. They had 2 canteens to cater to these 1500 employees. Each canteen could seat around 150
employees at a time.
Most employees would prefer to take their lunch between 12 noon to 1 pm. This led to a huge rush in the canteen during lunch
hours resulting in employees wasting a lot of time waiting for tables to be vacant.
Management calculated that it took around 60 minutes for employees to go and come back from lunch. Almost 30-35 minutes were
wasted in waiting in a queue to collect their food and get a table to sit and eat. However, the time spent eating was barely 10-15
minutes. The remaining 10 minutes were spent reaching and coming back from the canteen using the elevators.
Employees don’t always get their choice of food they want because the canteen runs out of certain items. The canteen wastes a
significant quantity of food by throwing away what is not purchased.
Many employees have requested a system that would permit a canteen user to order meals online, to be delivered to their work
location at a specified time and date.
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Business Analysis Core Concept Model (BACCM)
Concepts Description
Need To develop an online system to reduce the wait time of employee in lunch time, it will help in ordering food online
and will reduce the wastage of unordered food. Because the food will only get prepared on order basis.
Change To change present canteen offline system to online ordering/delivering system.
Solution • To develop a web application which will allow Employees to order food of their preference prior to break time (12
noon).
• Preparation and Delivery of food at their workstation on successful order placed by employee as specified by
employee
Stakeholders Internal External
• Project Manager • Employee/Customer
• Operational Support Team • Canteen Management (Chefs,
• Implementation IT Team Delivery Boy, Canteen Manager)
• Testers • Sponsors
• Management • Regulators
Business • Food Supplier
Analyst
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Value • Enhance efficiency and productivity of employees by saving wait time in long queues during lunch time.
• Reduce wastage of food in canteen which wasn’t ordered.
• Reduce canteen operating cost.
Context Request by employees to develop a system which allows them to order food online, to be delivered at their work
location at specified time and date due to the limitation of only 2 canteens with maximum sitting capacity of 150
each which makes it hard to cater 1500 employees where most employees prefer lunch break around 12 noon to
1pm.
Stakeholders
User What they can do on the software created
Employee/ • Order food latest by 11AM from updated menu (on daily basis) and choose preferred time slot for it.
Customer • Modify order before checking out.
• Provide feedback.
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Canteen Manager • To make sure he updates the menu on daily basis.
• Make sure that food is prepared by chefs between the time frame and delivered on time properly.
Delivery Boy • To make sure that food is delivered on time and close the order by delivering it to employee desk.
Payroll • Maintain employee data wise according to dishes with their respective rates to be deducted from employee's
salary automatically.
Management • Check popular dishes
• Number of employees using system
• Check feedback to see satisfaction bar
• Per day sales, monthly sales and forecasting
Operational Support • To make sure to provide operational support to employees/customer in case of any issue while using the
Team application.
Project Manager Successful implementation of solution by maintaining all constraints, resources, budget and time.
Implementation IT Team • To develop online web application for the employees to order from unilever canteen and ensuring that all
1500 employees can use that application smoothly
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Testers Test the usability and convenience of application to fix any errors/bugs if identified.
Sponsors Sponsoring all budget related activities and providing useful insights.
Regulators Ensuring food is as per health standard.
Food Supplier Providing fully and attentive support to canteen management based on demand.
Business Analyst Ensuring proper collaboration between internal & external stakeholders to implement successful
solution effectively
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Problem Definition
Canteens of Unilever offices in UK are not well occupied to cater their employees. Office is spread across 12 floors with almost 1500 employees
where they have 2 canteens to cater maximum 150 employees each at a time. Employees usually take lunch break around 12 noon to 1pm
which led to huge rush in canteen. Due to huge rush, employees must wait in queues, and it wastes almost 30-35 minutes where only 10-15
minutes is spent for eating by employees which shows that almost 50-60% time is wasted in wait time.
Employees also don’t always order the food of their choice and it results in wastage of food by canteen and they have requested to create
online food ordering system which permits them to order food online and get it delivered at their work location in specified time and date.
Business Requirements:
1. Reduce food wastage by a minimum of 30% within 6 months following initial release of the new system.
• Previous food wastage – 25%
• Planning to reduce wastage by 15%
2. Reduce canteen operating costs by 15% within 12 months, following initial release.
3. Increase average effective work time by 30 mins per employee per day within 3 months.
4. By making the ordering process automated and by delivering the food to the user’s desk, the canteen will be able to operate with lesser manpower
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Features to be developed:
• Employee Sign In/Sign Up.
• Up-to-date menu for the day.
• Order to be placed by 11:00 AM. Employee should modify the menu/order before checkout.
• The canteen manager views the orders and assign to chef for the preparation.
• Canteen Manager also assigns a delivery associate to deliver food to the employee's desk.
• The delivery associate will close the online customer order post delivery.
• Employee should be able to submit feedback regarding food and the system.
• The payroll system should calculate the total number of dishes ordered by each employee.
• Generation of the reports and submission of the same to the management.
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Functional Business Requirements:
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