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ISO 9000:2000 Quality Standards Guide

ISO 9000 is a series of international quality standards that provides guidance to suppliers and purchasers about the minimum requirements of a quality system. The standards were first published in 1987 by the International Organization for Standardization and have since been revised in 1994 and 2000. ISO 9000:2000 provides general requirements for quality management systems to help organizations ensure quality in processes, products, and services. It focuses on customer satisfaction, leadership and involvement from management and employees, a systematic approach, continual improvement, fact-based decision making, and mutually beneficial supplier relationships.

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99 views1 page

ISO 9000:2000 Quality Standards Guide

ISO 9000 is a series of international quality standards that provides guidance to suppliers and purchasers about the minimum requirements of a quality system. The standards were first published in 1987 by the International Organization for Standardization and have since been revised in 1994 and 2000. ISO 9000:2000 provides general requirements for quality management systems to help organizations ensure quality in processes, products, and services. It focuses on customer satisfaction, leadership and involvement from management and employees, a systematic approach, continual improvement, fact-based decision making, and mutually beneficial supplier relationships.

Uploaded by

akash agarwal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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ISO 9000:2000 CLAUSE

• What is ISO?
• ISO STANDS FOR international standard organization.
• it is a specialised international agency for standardization of system and its certifications.
• It is an attempt to bring in uniformity in the quality standard of different countries.
• ISO ISO is a non –governmental organization and represents a network of national
standard organisations of 150 countries (one member per countries) BIS(bureau of Indian
standard) is a member o f ISO.
• ISO is the worlds largest developer of standards of various types.
• ISO was born on feb,1947.
• ISO 9000 ISO 9000 is a series of international quality standards that serves as a
guidance to suppliers and purchasers about the minimum requirements of a quality
system.
• The first edition of ISO 9000 standards was completed in 1986 by ISO technical
commitee and published in 1987.
• RALLI WOLF was the first company in India to get ISO 9000 certified in 1988 by BIS.
• OBJECTIVE OF ISO 9000
• Achieve,
• maintain, and
• improve product quality
• Improve quality of operations to continually meet customers’ and stakeholders’ needs
• Provide confidence to management, employees, customers, and stakeholders that quality
requirements are fulfilled.
• ISO 2000
• Quality system standards adopted in 1987 by International Organization for Standardization;
• revised in 1994 and 2000
• Technical specifications and criteria to be used as
✓ rules,
✓ guidelines,
✓ or definitions of characteristics to ensure that
1. materials,
2. products,
3. processes, and
4. services are fit for their purpose. ISO 2000

• ISO 9000:2000 Standards general Requirements:

• Quality Management Systems –the general requirements are concerning whether the organization
a well quality management system or not.QMS ensures that a long term strategy with respect to
quality management.itb provides the framework for ensuring quality in every sphere of activity.

Management responsibility:- the top management conducts management reviews at regular


interval of time. Management determines the requirement and expectations of customer and take
appropriate measures to satisfy these. Management appoints management representative for
matters related to quality.

Resource management:-resources require that the organisation should determine and provide the
resources required to implement, maintain and improve the QMS. The human resource seeks the
attention of the organization towards identifying whether the personnel, who directly affect the
quality of product, are competent enough in terms of qualification, skills, experience etc.

Product realization:-it demands for planning and developing processes for product realization and
maintaining the relevant records.

• ISO 9000:2000
1. Customer Focus
2. Leadership
3. Involvement of People
4. System Approach to Management
5. Continual Improvement
6. Factual Approach to Decision Making
7. Mutually Beneficial Supplier Relationships

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