EXECUTIVE SUMMARY
Certified Scrum Master from Scrum Alliance and PRINCE2® Practitioner with
around 14 years of experience in Project Management, Application
JITENDER KUMAR Maintenance & Support. An expert in SDLC with familiarity of working on
Agile and Waterfall Methodologies. Hands-on experience in defining scope,
identifying & mitigating risks to make sure the project completes on time, on
high quality, with in the budget by effectively organizing, managing and
Delivery Management/ Project Management/ Product
utilizing all resources. Recognized for organizing and facilitating daily stand-up
Implementation with Domain Expertise in
meetings, reviews, retrospectives, sprint, release planning, demos and other
Insurance/ Banking
Scrum-related meetings.
KEY RESULT AREAS
CONTACT
Delivery Management:
Mobile: +91-9004006031 Investigating and analyzing the causes of non-conformance along with
Email: jitender.kumar2001@gmail.com identifying & implementing preventive measures to resolve the case
Authoring business requirement documents, functional requirement
documents, test cases, technical design document, Go-Live documents
CORE COMPETENCIES and traceability matrix
Service Delivery Management Program/ Project Management:
Project Management Planning project activities viz. scope definition, estimation, tracking,
Change/ Incident Management change management, delivery management & post-implementation
Risk Management support; implementing project plans within preset budgets and deadlines
Scope Management Analyzing the project requirements for further proceedings as well as
Agile & Waterfall Methodology delivering and implementing project as per scheduled milestones
Client Relations & Presentations Conducting variance analysis, tracking SLA, preparing weekly/ monthly
Cross-Functional Supervision status report and quality reviews
Stakeholder Management
Team Building & Mentoring Software Development:
Creating and setting up engineering process and methods along with
creating SOPs
TECHNICAL SKILLS Gathering and studying requirements for new requests
Developing new functionality, debugging and providing production
SQL, DB2, Oracle, Mainframe, COBOL, CICS support within SLA
MPP, Clarity, Whizible, SVN, VSS, JIRA Resolving tickets logged by end users and providing Level 1/ Level 2/
HPALM, RTM, Use Cases, MS-Visio, QTP Level 3 Support
Coding, Testing, Reviews and UAT Support
Product Development/ Application Maintenance:
Conducting product fitment study, application impact analysis, business
EDUCATION plan analysis along with validating technical solutions against business
requirements
B. Tech. (Electronics and Communication
Managing Product/ Application Support inclusive of gathering
Engineering)
requirements, devising release plans, risks and schedules along with
Kurukshetra University, Kurukshetra with 62% tracking multiple tasks and providing status updates on issues
Implementing Agile methodology and streamlining product and tech
teams
CERTIFICATIONS/ TRAININGS UNDERGONE
Stakeholder Management:
CSM – Certified Scrum Master from Scrum
Eliminating 100% customer reported defects by monitoring the SLAs and
Alliance
TATs thus providing greater customer satisfaction
Certified PRINCE2® Practitioner for Project
Building and motivating cross functional teams to achieve the desired
Management from AXELOS
objectives
ILSS – Integrated Lean Six Sigma and
Organizational Insurance Certified
Risk Management:
Conducted Insurance trainings at account level
Conducting detailed risk assessments by analyzing documents, statistics
e.g. Life, Long Term Care and Health Insurance
and reports
Leading project risk management process and defining risk appetite
Advising senior management on the potential risks of a project
Classifying, evaluating, and monitoring the Project risk
Conducting weekly project reviews of all active tasks
Implement strategies to minimize the exposure to any risk
CAREER CONTOUR
Since Apr 2018 with Indovision, Mumbai as Project Manager (Client: SBIL Life Insurance, India)
Coordinated with key stakeholders to define the requirements and delivery milestone of new services
Performed requirement elicitation through workshops and meetings with product owners and client SME
Carried out feasibility study of the new projects to ensure that the expectations from all stakeholders are met
Conducted functionality review of the developed solution and client walkthrough of the end-to-end solution
Ramped up production support team in short time spam of 3 months
Actively collaborated with Product Owners on product backlog for prioritization
Monitored and controlled project deliverables from SDLC perspective
Effectively tracked team’s progress, including burn down, velocity and release forecasting
Feb 2011 – Feb 2018 with Capgemini, Mumbai
Feb 2014 - Feb 2018 as Project Manager (Client- Genworth Financial Inc, USA)
Devised detailed project road maps, plans, schedules and work breakdown structures
Managed end-to-end delivery of projects within timescale, cost and quality constraints
Coordinated with key stakeholders to define the requirements and delivery milestone of new services
Executed multiple projects by using scrum and waterfall methodology simultaneously
Created and maintained RTM for entire life cycle of project for all stakeholders
Coordinated closely with the Product Owner on backlog grooming to keep product backlog relevant and prioritized
Provided the architectural changes for application based on IBM Mainframe, COBOL, JCL, CICS, DB2, IMS
Facilitated the trainings required by the team members and ensued proper KT within the team
Successfully achieved saving of approx. $109K per year by providing Value innovation
Awarded “Certificate of Excellence” from BU for contribution towards knowledge management
Achieved Customer’s “Certificate of Excellence” in recognition of outstanding project results
Dec 2011 - Jan 2014 as Project Lead (Client: Guardian Life Insurance, USA)
Monitored and controlled project deliverables from SDLC perspective
Ensured no schedule slippages by monitoring the effort and schedule variances
Created and maintained RTM for entire life cycle of project for all stake holders
Modified and reviewed Complex Code as per requirement in COBOL, CICS, DB2 and IMS
Proficiently provided value Innovation thus achieving savings of approx. $80K per year
Improved the TAT for production issues by 28% and implemented Lean six sigma for creation of test bed
Feb 2011 - Nov 2011 as Team Lead (Client: MetLife Inc, USA)
Designed and modified the code based on requirements
Created and executed unit & system test cases, programs and provided technical solution for fixing the issue
Bridged the gaps between technical and functional requirements through systems analysis
Ramped up team from scratch and motivated them to accomplish the project goal
Aug 2009 – Jan 2011 with Atos Origin, Mumbai as Team Lead (Client: Dresdner Bank, Germany)
Carried out code changes as per specification in COBOL, CICS & DB2, executed unit and System test cases
Prepared the test data and executed unit test cases
Successfully executed few modules by using lean methodology
Executed DB2 utilities and Backup of database and performed versions control of package
PREVIOUS ASSIGNMENTS
Accenture, Mumbai Senior Developer (Client: Barclays Bank, UK) Oct 2007 - Jun 2009
Syntel, Mumbai Software Engineer (Client: Humana Inc, USA) Jan 2006 - Sep 2007
Created LLD and carried out code changes in IBM Mainframe, COBOL, CICS & DB2 along with unit testing of programs
Carried out self and peer review of Source code developed and reported the bugs to the Project Lead
Completed Integration testing of the software against integration test cases
Root cause analysis for defects by statistical technique
