Module 3-4 Communication and Globalization

At the end of this module, you are expected to:

1. Define Communication and Globalization

2. Identify Communication Issues in Intercultural settings

3. Learn the impact of Communication in Society and the World

4. Identify the impact of Communication in Society and the World

Communication and Globalization

The advent of Technology has paved the way for communication not only to be confined locally but more so,
internationally. People, companies and different states have to adjust, adapt and innovate communication processes,
method and procedures in the global scene. The consistent need to have clear and effective methods of communications
inter-culturally is constant.
 A very good introduction to this changing scenario is the famous speech of a UP Student, Patricia Evangelista’s “A Borderless
World does not preclude the idea of Home”

Communication Issues in Intercultural Settings

1. Direct Communication and Indirect Communication
> This issue is commonly observed because of the culture and background of two speakers. Messages can be interpreted
different because of the differences in communication methods and styles.
For example, Westerners are generally using direct communication when expressing their ideas. They would however use
idiomatic expressions or euphemisms when expressing indirect ideas. Filipinos on the other hand, are usually would
usually use indirect method of communication even if the situation calls for a direct form of communication. Filipinos at
times are known for using flowery words and that they would often beat around the bush when sending a message. This is
in fact part of our culture---but this scenario might

Course Module
cause problems when dealing or communicating in a multicultural setting.

Module 16a: Communication for Work Purposes

At the end of this module, you are expected to:

1. Give the meaning of workplace communication, and

2. Identify the methods of communication in a workplace.

Workplace Communication

We identify several purposes of communication. We understand that in order to communicate, we made use of persuasion, information and entertainment among
other purposes of communication. We came close to one of its purposes- the work purposes.

Workplace communication is the process of exchanging information and ideas, both verbal and non-verbal, within an organization. An organization may
consist of employees from different parts of the society. These may have different cultures, background and can be used of different norms. Communication plays a
vital role in uniting the employees, as well as achieving the society’s objectives. It is tremendously important to an organization because it increase productivity and
efficiency. Ineffective workplace communication leads to gaps among employees that causes confusion, mistrust, waste time, reduces productivity and
misunderstanding. It can be avoided by using or having an effective communication; it promotes communication by preventing barriers among the employees.
 It is also important to take note of different background of employees because diversities may serve as communication barriers in communication workplace.

Methods of Communication in a Workplace

People with different culture and background absorb information in a different ways. To make sure that everyone understands the message conveyed in a
workplace, a methods of communication should be used. The methods of communication must be simpler and precise when presenting vital information.

Effective communication in the workplace is imperative in a leadership role. An age-old

aphorism goes, “It’s not what you say, but how you say it.” Good communication is what separates a poor leader from an exceptional one. Having effective
communication skills is the key to good leadership.

• Open Meeting- it is the easier way to tell your officemate or team about your ideas and passion through an open meeting. In this kind of way, they will hear

what you say and get their feedback in return.

• Emails- nowadays, it is easier to communicate because of technology. Email is an electronic mail from one or more computer user via a network. Using email

requires less effort in communication in a workplace.

• One on One- aside from open meeting, one on one works well at all times. You got to understand their ideas without a prior hindrance.
• Use Simple Words- not everyone has a good vocabulary, so to make communication more effective with the teams or officemates, use a word that can be easily

understood.

• Use Visual- communication can be presented using visual. They should not just hear the message but also see it.

• Use Body Language- aside from pictures or images, body language says a lot to communication, it is easier and faster to communicate using body language

without using much of an explanation because your body and facial expression says it all.

• Phone Conversation- this type of conversation might be a toxic for some, but it promotes confidence upon communication with other people. A person in a

phone conversation can practice what they are going to say without seeing their facial expression. This is really advantageous if someone is working in remote

places, it can be a vital tool for communication.

Communication in a workplace depends on someone who is willing to break a barrier, by doing so, take note of particular ways to communicate to your team.
Activity

1. What are the problems encountered by some employees in the working place?
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________

2. What are the ways to improve communication in a workplace?

_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________ 3. Differentiate purposes of
communication. ( Ex: work purposes from entertainment )
Use a Venn diagram.
References:

Workplace Communication, https://en.wikipedia.org/wiki/Workplace_communication June 4, 2018

Ways to Communicate Effectively, https://smallbiztrends.com/2013/11/20-ways-to-communicateeffectively-in-the-workplace.html, June 4, 2018

4 Different Types of Workplace Communication and How to Improve in Each Area, https://www.sandler.com/blog/4-different-types-workplace-
communication-and-how-improve-each-area June 4, 2018

2. Confusion with Accent, Pronunciation and Fluency

The diverse characteristic of a multi-cultural communication set up may cause language barrier to both sender and receiver.
Message may not be interpreted correctly and may not be understood because of accent and pronunciation differences. The
correctness of feedback of the receiver in expressing his/her thoughts or responding to a message will be based on his/her
fluency on the language of the sender. If these conditions are not met, communication will be unsuccessful—this in turn
might lead to conflict and strained relationships.
 3. Attitudes on Rank and Authority
A very important aspect of any organization is the ability to work in a team. However, there is a difference on how an
organization treat rank authority depending on their culture. Understanding these differences would account for the
success or failure of an organization.

4. Different styles and Procedures in Making Decisions

Different Cultures have different styles in arriving at a decision or an agreement. They are some companies or leading who
are not very transparent in giving out details when they arrived at a decision while other cultures, like Americans are swift
and transparent in arriving at decisions.

Impact of Communication in Society and the World

The need to communicate is ever growing and the methods of communicating is fast changing. Man has evolved from simple
cave drawings, sign language and smoke signals to the digital era—where cellphones and gadgets play an active role in
communication that is aided by the internet.
Below is the impact of Communication in the Society and World

1. Communication breaks the racial divide

Learning a new language, being exposed to different cultures through various forms of media helps us understand,
respect and appreciate other cultures

2. Communications evokes inspiration

In the history of the world, we have seen the rise and fall of a Nation or a culture or Society because of inspiring and
charismatic speeches, broadcasts and announcements of different leaders and influencers.
 3. Communication is a symbiotic relationship

In order for communication to be effective, messenger to first and foremost should understand the message that he/she
wants to convey. Preparation, research and practice are key factors that contribute to the success and effectiveness of
the communication.

References and Supplementary Materials

https://trainingindustry.com/blog/workforce-development/4-types-of-communicationchallenges-in-multicultural-organizations/

https://goinswriter.com/communication -changes-world/

http://www.inq7.net/nat/2004/may/23/nat_11-1.htm
 Module 1-2: Communication Processes, Principles and Ethics

At the end of this module, you are expected to:

1. Give the meaning of communication,

2. Identify the communication process, principles and ethics; and

3. Illustrate the connection of communication to globalization.

Communication and its Meaning

Communication (came from the Latin term ‘commūnicāre’ which means to share) is the act of conveying meaning to a person or group of people using a mutually

understood symbols, gestures, behaviors and semiotic rules. As much as communication is acquired skills, not everyone can communicate properly not unless they

exert effort to develop and refine their communication skill. Communication plays a significant role in a day to day basis since it is used to persuade, inform, entertain
and motivate. It is important to develop variety of skills depending on its purpose, as well as to know how to interpret conversation and information coming FROM

others. Knowing your audience and understanding how they need to receive information is equally important as knowing ourselves.

The Communication Process

The goal of communication is to transmit information and the understanding information— from one person or group to another person or group. This

communication process is divided into

three basic components: A sender conveys a message through a channel to

the receiver. (Figure shows a more elaborate model.) The sender first develops an idea, which is composed into a message and then transmitted to the other party,

who interprets the message and receives meaning. Information theorists have added somewhat more complicated language.

Developing a message is known as encoding. Interpreting the message is referred to as decoding.

SENDER MESSAGES TRANSMISSION RECIPIENT RECIEVER
( Ideas )
( Encodes ) ( Signal ) ( Decodes ) ( Meaning )

FEEDBACK

Figure1. Communication Model

The other important feature is the feedback cycle. When two people interact, communication is rarely one‐way only. When a person receives a message, she

responds to it by giving a reply. The feedback cycle is the same as the sender‐receiver feedback noted in Figures. Otherwise, the sender can't know whether the

other parties properly interpreted the message or how they reacted to it.
 Figure2. The Communication Process

Communication clearly defines as sending and receiving messages. The figure above
shows the communication process, there must be a sender who sends the messages and a listener who listens or receive the message.
Principles of Communication
It is mentioned earlier that communication is an acquired skills or something that you

can learn about as you go through the process of development. But not everyone is skilled knowing that there are some factors that affects the development of

one’s individual. To attain such an effective communication, it is important to know the principles of communication.

1. Principle of Clarity

The thought or idea that needs to be communicated should be spelled properly. The word should be arranged in such a way that the receiver understand the same

word which the sender conveys. Pronunciation should be clear as possible including the enunciation to avoid misconception.

2. Principle of Attention

Attention is very important in communication. One should pay attention to every single detail in communicating. To understand what the sender means, the

receiver should be drawn towards the message by paying attention to the emotion, behavior, manner and gestures so they may respond properly to the message.
3. Principles of Feedback

A feedback signifies that communication is effective. Therefore, it is important to provide feedback once communication takes place.

4. Principle of Informality
There are major distinctions between formal and informal communication. To emphasize, there are times that formal communication may not accomplish and
desired results so informal communication can be effective and efficient in some situations. It is valid to convey message informally because it is as important as
formal communication.

5. Principle of Consistency
Consistency always matters in communication. To achieve consistent result once must be consistent in the way they communicate. It contributes to the reputation

of both sender and receiver and strengthens relationship.

6. Principle of Timeliness
This principle states that communication should be done at an accurate time as possible. To attain this principle, the sender who conveys the message should make

a safety measures when delivering the message. Time is very important, when the receiver is not ready to accept or hear the message it is therefore not the right

time to convey the message.

7. Principles of Adequacy

This principle is important in communication. Inadequate message creates confusion to the receiver, but an adequate message build rapport to both parties. So it

is important to deliver adequate message at all times in all respect.

Communication Ethics

Ethics is the moral system or judgment of what is right from wrong and also refers to the values, conduct, manners and behavior with the respect of rightness and

wrongness of an action. If it is used in communication, we define communication ethics as the governing principles of communication that has to do with the

rightness and wrongness as well as appropriateness relevant to the dimensions of communication. Ethical communication advocates truthfulness, accuracy, honesty

and endorse freedom of expression with its diversity of perspective that leads to the respect of other communicators before evaluating and responding to their

messages.
Communication and Globalization
Communication and globalization are usually connected with each other. To attain globalization, communication plays an important part. Globalization is the

process by which people in the world are unified and act as one society; in order to have globalization a person has to know a universal Language - which in most

cases; English is the language that connects us to globalization. Also, globalization and intercultural communication impacted the types of communication skills

needed in dramatic ways. Today, people need to understand the dynamics of long-distance collaboration, the impact of culture on manners and way of speaking.

Understanding the impact of globalization can help to select the most useful communication skills development.

In global environment, communicating effectively can be a challenge. Even if both persons speak the same language there still can be a misunderstanding because

of their cultural differences. Research on cross-cultural communication often focuses on understanding how individual differences influence our ability to

communicate with others. Since most individuals grow up within a single culture having to interact with others from a different culture or background can represent

a challenge. This is one of the factors that contributes and hinder communication in achieving globalization. This is why it is important to know the purpose of

communication, in that way once can develop their skills in communicating with people with different culture and languages.
Activity

Answer the following thoroughly.

1. What is communication?

2. What are the most important principles of communication? Explain.

3. Does language contributes to the globalization of a society? How?

4. What is the connection of communication to globalization? Explain.

References:
Introduction to Communicationhttp://ioc.edu.my/images/demo/printedMaterial/OUMH1203.pdf
May 15, 2018 https://www.dol.gov/odep/topics/youth/softskills/Communication.pdf

The Communication Process (https://www.cliffsnotes.com/study-guides/principles-ofmanagement/communication-and-interpersonal-skills/the-communication-

process) May 15, 2018

Seven Principles of Communication

(http://www.yourarticlelibrary.com/management/communication/7-principles-of communication-explained/53333) May 16, 2018

Communication Ethics www.slideshare.net/Kitlaserna/communication-ethics May 16, 2018 The Impact of Globalization on Communication Skills

Development https://yourbusiness.azcentral.com/impact-globalization-communication-skills-development-

28172.html Retrieved on April 05, 2018

Globalization through Communication.

http://kenmooreworld.blogspot.com/2010/08/globalization-through-communication.html

August 10, 2010

 The Impact of Globalization on Cross-Cultural Communication http://cdn.intechopen.com/pdfs/38267/InTech

The_impact_of_globalization_on_cross_cultural_communication.pdf May 16, 2018

Module 6-9: Local and Global Communication in Multicultural

Settings

At the end of this module, you are expected to:

1. Identify the local and global communication in multicultural settings, and

2. Enumerate the varieties and registers of spoken and written language.

Local and Global Communication in Multicultural Settings

It is indeed a challenge to communicate to a person with cultural diversity because a context may differ depending on the person’s perception of word
meaning in relation to their culture. The culture shapes so much of the way a person interacts with each other, and then when you think about
language barriers and vocabulary used by different generations, it is easy to see where miscommunication can happen.

Barriers to Local and Global Communication in Multicultural Setting

Some of the barriers to effective communication are language, medium of communication, personality and culture. Culture became a barrier to an
effective communication when a person has different language bearing, and they have different interpretation to such words. Example of which is the
“ok sign” done by everyone.
 One gesture has a lot of interpretation. In US, the ok sign means “ok”, while in Brazil it means an insult when you do the “ok sign”. The picture above
clearly states the different meaning of a hand gesture. It goes to show that when the culture is different from someone else, misunderstanding will
likely to occur. The best way to avoid such things is to learn other‘s culture and to set an awareness as to how one will react and behave when such
situation arise.

It is also relevant to know and understand the importance of verbal and non-verbal communication and how it takes place to multicultural setting.
It is advised to know and learn the culture beforehand to avoid misconception. Upon learning the culture, expect differences. A person with different
culture from you has different language or may speak at different volumes, less or direct in showing emotion or may or may not engage in small talks.
Be wary of how you deliver your words or show your gesture because it may lead to a lot of misconception. It is important to use formal words in
order to not offend others despite of cultural differences. This is the best way to deal in multicultural setting locally and globally.

Varieties and Registers of Spoken and Written Language

Registers are the style of language spoken and writing that is appropriate for a certain situation. It could be formal, informal or neutral.

In writing discipline, the language registers determines the vocabulary, structure, and some grammar in writing.
 There are different language registers for different types of writing that everyone uses, just as the language everyone spoken. Communication
depends on how you communicate with different people.

Example:

To your brother: What's up? Good thing you came to visit!

To the President: Good morning, Mr. President. Thank you for visiting.

Formal Language Register

In academic writing, formal writing is required but said to be the most difficult because it uses formal language and formal structures of grammar.
Common examples are essays, business letters and reports among others.
Informal Language Register

This is written in a manner of talking to a closest someone such as friends and family. We used informal language in this type of writing because it
shows how we know them very well.

Informal writing includes:

• Personal e-mails
• Phone texts
• Short notes
• Friendly letters
• Most blogs
• Diaries and journals


Neutral Language Register

In neutral writing, it does not necessarily formal or informal, and it is incorporated with non-
emotional topics. It is not positive or negative but also delivers facts.
 Examples:

• Reviews
• Articles
• Some letters
• Some essays
• Technical writing

In one prominent model, Martin Joos (1961) describes five styles in spoken English:

Frozen: Also referred to as static register. Printed unchanging language, such as Biblical quotations, often contains archaisms. Examples are the
Pledge of Allegiance of the United States of America and other "static" vocalizations. The wording is exactly the same every time it is spoken.

Formal One-way participation; no interruption; technical vocabulary or exact definitions are important: ; includes presentations or introductions
between strangers.
Consultative: Two-way participation; background information is provided – prior knowledge is not assumed. "Back-channel behavior" such as "uh
huh", "I see", etc. is common. Interruptions are allowed. Examples include teacher/student, doctor/patient, expert/apprentice, etc.

Casual: In-group friends and acquaintances; no background information provided; ellipsis and slang common; interruptions
common. This is common among friends in a social setting.

Intimate: Non-public; intonation more important than wording or grammar; private vocabulary.
Also includes non-verbal messages. This is most common among family members and close friends.
References and Supplementary Materials

Perceptions on Diversity in a Multicultural Setting

https://www.collectionscanada.gc.ca/obj/thesescanada/vol2/OSUL/TC-OSUL-296.pdf May 16, 2018

IFLA -- Defining "Multiculturalism" https://www.ifla.org/publications/defining -multiculturalism, Dec 23, 2016

Effective Communication in Multicultural Group Settings https://prezi.com/ezgj27f2jr1/effective-communication-in-multicultural-group-

settings/ December 5, 2013
How to Communicate Well With People from Other Cultures,
www.wikihow.com/Communicate-Well-With-People-from-Other-Cultures

Language Registers, https://www.slideshare.net/moniqueneita/language-registers, February 11, 2013

Language Register, http://www.really-learn-english.com/language-register.html

Module 6-9b Evaluating Messages and or/ Images of

Different Types of Texts Reflecting Different Cultures
At the end of this module, you are expected to:
1. Recognize the different types of texts reflecting different cultures,
2. Identify cultural text, and
3. Evaluate messages/images of different types of text reflecting different culture.
Introduction
A "text" isn't limited to something written down. A text can be a film, an artifact, anything in a language and culture that conveys meaning. Think about the
texts that you use in your language classroom: What's in the textbook? What do you read in class or even at home? How do you describe the classroom, its
design? Why do you think the chairs are placed facing the tables? Those questions, with its finite answer would tell you that there are texts that are reflection
of one’s own culture.

Cultural Text
Cultural texts are those objects, actions, and behaviors that reveals cultural meaning. A photo is an image, but is also a cultural text, a picture with cultural
information beyond just the picture itself. Food, house and clothing also suggest information regarding culture and it does not stop there. The entire space
and place, including the people and their interaction, all the rituals and rules and its various forms in which they manifest themselves, are “readable” texts.
Although, not every text has a particular cultural relevance.

Identification of cultural text is somewhat easy. When you look around the classroom or the place you are right now and see the people or things around
you, those you see are cultural text. Even the spaces that may or may not void to people are considered to be cultural text, the arrangement and demographic
shows how space is used. What is in the space and what happens to the space is all cultural text or an image that are available for analysis. In other words, the
space and objects within it are “readable” cultural texts. The purpose, needs, values and even the beliefs of the people who occupy it had something to say
about it.

Returning to the instance of classroom, consider the following questions:

• Why do you know where to sit and what it means to sit in front, middle or back of the classroom?

• How was the room decorated? Can you give conclusion why?

As you consider the questions, you would know that those images, designs, reasons and beliefs are there, and they are arranged that way because its
cultural background says otherwise.

Understanding Different Types of Texts

As mentioned a while ago, a text can come from any form and be any kind of writing. It can be letters, adverts, user-guides, emails, post cards, notes and
magazine articles. But then, a text is not limited to something written down. It can be a film, artifact, or anything in a language and culture that conveys
meaning.

Understanding what kind of text helps to understand the purpose why it was written.

For example:
 • An advert is written to in order to influence someone to buy, therefore it is made to
persuade.

• A user-guide consists of instruction of how to make things run, or how to cook food for instance. It is write to give instructions.

• A formal (business) letter is sometimes written to inform about something.

• A personal letter can also be written to someone describing a holiday vacation.

Persuasive texts
A persuasive text encourages you to do or want something. In writing such, take note that you may use of proper capitalization, proper punctuation marks
and may also use repeated words or questions to catch attention. Adjectives must be used as often as possible so that it may sound attractive. One sided
arguments help to make the text credible.
Instructive texts

An instructive text is written to instruct someone to do something, or relating to procedures to be done. The tone of words is commanding and may use
formal and direct words.
Extra words are not needed especially the use of adjectives.

Informative texts
An informative text informs using words of fact and step by step procedures. Common example of it is the announcement posted in the bulletin board,
or news broadcast in the television.

Descriptive texts
The role of descriptive text is to describe a person, things or an event by using adjectives or adverbs to clearly emphasize the description process. The writer,
upon writing the text clearly wanted the reader to imagine what is like and how is like by using describing words that appeals to the five senses of humans.
Evaluating Messages/Images of Different Types of Texts Reflecting Different Culture

Fig.1 “A Male Restroom Sign”

http://handtoolph.com/male -restroom-comfort-room-sign-board-245x9cm-philippines.html

We all know the sign posted above, it is a clear picture or an image of a man. If we saw this kind of signage, we understand that the image pertaining to is a
“boys only” or “boys are allowed”. We often see this picture in the restroom. We can analyze this by asking what is the message of the image? What is the
purpose of the message? How is the message conveyed by the text/image?
Who is the target audience? And what are the other ways of presenting the message?

Let us see if we know this thing.

1. What is the message of the text/message? Men are allowed inside.

2. What is the purpose of the message? To inform that only men are allowed.
3. How is the message conveyed by the text/image? By putting the image of a man and writing the word male to signify what gender is asked or emphasized.

4. Who is the target audience? Everyone.

5. And what are the other ways of presenting the message? Writing the words/sentences completely that the males are allowed inside or the restroom is for
males only.

Activity
Identify the meaning and what is asked by the image.
1. What is the message of the text/message? ________________________________________

2. What is the purpose of the message? _______________________________________________

3. How is the message conveyed by the text/image? ________________________________ 4. Who is the target audience?

________________________________________________________

5. And what are the other ways of presenting the message? _______________________
 References and Supplementary Materials

Foreign Language Teaching Method

https://coerll.utexas.edu/methods/modules/culture/02/texts.php , May 28, 2018
Examining Culture as Text, http://www.engagingcommunities.org/proposing-the-ethnographicresearch-project/3a-examining-culture-as-text/ May 28, 2018
Types of Text, https://www.eduplace.com/state/author/jdcooper.pdf May 28, 2018

PURPOSIVE COMMUNICATION

Kriska dela Cruz

Local and Global Communication in Multi-Cultural
 Settings

Kriska dela Cruz

At the end of this module, you are expected to:

• 1. Identify the local and global communication in multicultural settings, and

• 2. Enumerate the varieties and registers of spoken and written language.
Local and Global Communication in Multicultural Settings

Multiculturalism refers to the presence of people with several cultures in a specific setting. It is the co-
existence of diverse cultures, where culture includes racial, religious, or cultural groups and is manifested in customary
behaviors, cultural assumptions and values, patterns of thinking, and communicative styles
Multicultural Settings

Some of the barriers to effective communication are language, medium of communication, personality and culture. Culture
became a barrier to an effective communication when a person has different language bearing, and they have different
interpretation to such words.
Multicultural Settings Examples:

Multicultural Settings Examples:

Varieties and Registers of Spoken and Written Language

• Registers are the style of language spoken and writing that is appropriate
for a certain situation. It could be formal, informal or neutral.

• In writing discipline, the language registers determines the vocabulary,

structure, and some grammar in writing.
Varieties and Registers of Spoken and Written Language Examples:

• To your brother: What's up? Good thing you came to visit!

• To the President: Good morning, Mr. President. Thank you for visiting.
Formal Language Register

• In academic writing, formal writing is required but said to be the most

difficult because it uses formal language and formal structures of grammar.
Common examples are essays, business letters and reports among others.
Informal Language Register

• This is written in a manner of talking to a closest someone such as friends

and family. We used informal language in this type of writing because it
shows how we know them very well.
Informal Language Register Examples

• Informal writing includes:

• Personal e-mails

• Phone texts

• Short notes

• Friendly letters

• Most blogs

• Diaries and journals

Neutral Language Register

• In neutral writing, it does not necessarily formal or informal, and it is

incorporated with non-emotional topics. It is not positive or negative but
also delivers facts.
Neutral Language Register Examples

• Examples:
• • Reviews
• • Articles
• • Some letters
• • Some essays
• • Technical writing
Five Styles in Spoken English

• 1. Frozen
• Also referred to as static register. Printed unchanging language, such as Biblical quotations,
often contains archaisms

• 2. Formal
• One-way participation; no interruption; technical vocabulary or exact definitions are important

• 3. Consultative
• Two-way participation; background information is provided – prior knowledge is not assumed.
"Back-channel behavior" such as "uh huh", "I see", etc. is common. Interruptions are allowed.

Five Styles in Spoken English

• 4. Casual
• In-group friends and acquaintances; no background information provided; ellipsis and slang common;
interruptions common. This is common among friends in a social setting.
• 5. Intimate
• Non-public; intonation more important than wording or grammar; private vocabulary. Also includes
non-verbal messages. This is most common among family members and close friends.

References:

• https://trainingindustry.com/blog/workforce-development/4-typesof-
communication-challenges-in-multicultural-organizations/

• https://goinswriter.com/communication-changes-world/
• http://www.inq7.net/nat/2004/may/23/nat_11-1.htm
PURPOSIVE COMMUNICATION

Kriska dela Cruz

Evaluating Messages and or/ Images of Different Types of
Texts Reflecting Different Cultures

Kriska dela Cruz

At the end of this module, you are expected to:

• 1. Recognize the different types of texts reflecting different cultures,

• 2. Identify cultural text, and
• 3. Evaluate messages/images of different types of text reflecting different culture.
Introduction
• A "text" isn't limited to something written down. A text can be a film, an artifact, anything in a
language and culture that conveys meaning.
Think about the texts that you use in your language classroom:
What's in the textbook? What do you read in class or even at home? How do you describe the
classroom, its design? Why do you think the chairs are placed facing the tables? Those questions,
with its finite answer would tell you that there are texts that are reflection of one’s own culture.
Understanding Different Types of Texts

• A text can come from any form and be any kind of writing. It can be letters, adverts, user-guides,
emails, post cards, notes and magazine articles. But then, a text is not limited to something
written down. It can be a film, artifact, or anything in a language and culture that conveys
meaning.

• Understanding what kind of text helps to understand the purpose why it was written.
Cultural Text

• Cultural texts are those objects, actions, and behaviors that reveals cultural meaning. A photo is
an image, but is also a cultural text, a picture with cultural information beyond just the picture
itself.

• Identification of cultural text is somewhat easy. When you look around the classroom or the
place you are right now and see the people or things around you, those you see are cultural text.
Even the spaces that may or may not void to people are considered to be cultural text, the
arrangement and demographic shows how space is used.

Cultural Text Example:

Persuasive texts

• A persuasive text encourages you to do or want something. In writing such, take note that you
may use of proper capitalization, proper punctuation marks and may also use repeated words or
questions to catch attention.
Persuasive texts example

Instructive texts

• An instructive text is written to instruct someone to do something, or relating to procedures

to be done. The tone of words is commanding and may use formal and direct words. Extra words
are not needed especially the use of adjectives.
Instructive texts Example

Informative texts

• An informative text informs using words of fact and step by step procedures. Common
example of it is the announcement posted in the bulletin board, or news broadcast in the
television.
Informative texts Example

Descriptive texts

• The role of descriptive text is to describe a person, things or an event by using adjectives or
adverbs to clearly emphasize the description process. The writer, upon writing the text clearly
wanted the reader to imagine what is like and how is like by using describing words that appeals
to the five senses of humans.
Example

Fig.1 “A Male Restroom Sign”

 Fig.1 “A Male Restroom Sign”

Example
References:

• References and Supplementary Materials

•
• Foreign Language Teaching Method
https://coerll.utexas.edu/methods/modules/culture/02/texts.php, May 28, 2018

• Examining Culture as Text, http://www.engagingcommunities.org/proposing-the-

ethnographic-researchproject/3a-examining-culture-as-text/ May 28, 2018

• Types of Text, https://www.eduplace.com/state/author/jdcooper.pdf May 28, 2018

• https://www.youtube.com/watch?v=BMKPosvrr8A

• https://www.google.com.ph/imgres?imgurl=https%3A%2F%2Fimage.slidesharecdn.com
%2Fitsmorefuninthephilipp ines-120224174425-phpapp01%2F95%2Fits-more-fun-in-the-
philippines-11-
728.jpg%3Fcb%3D1330105749&imgrefurl=https%3A%2F%2Fwww.slideshare.net%2Fariesdejan%2Fits-
more-fun-inthe-philippines-
11740388&docid=OFwq2Xd2LXVJhM&tbnid=qshaVupsz1rUqM
%3A&vet=10ahUKEwiyy43UisjbAhUIxLwKHWbZDpE
QMwg6KAIwAg..i&w=728&h=546&bih=602&biw=1242&q=it%27s%20more%20fun%20in%20the
%20philippines%2
0places&ved=0ahUKEwiyy43UisjbAhUIxLwKHWbZDpEQMwg6KAIwAg&iact=mrc&uact=8

• https://mb.com.ph/meralco-advisory/
Module 16b: Communication for Work Purposes

At the end of this module, you are expected to:

1. Identify the components of communication in a workplace, and

2. Exhibit rapport in a workplace using components of communication.

The Components of Communication in a Workplace

We already understand the meaning of communication; we all know that it is sharing information between

two or more individuals. This module will discuss about the components of communication in a workplace

since it is a commonplace to have effective communication.

 In order for effective communication to take place, it must follow the components of a communication

interworking perfectly for “shared meaning”.

Components of Communication
There are numerous components of communication in a workplace but the most

important are as follows:

• The individual sending the message. The sender must present the message clearly and with

adequate details in order for the receiver to share meaning with the sender.

• The context for the message. The context of the message delivered by the sender includes nonverbal

communication such as body language, gestures, facial expressions,

Course Module

and tone of voice. Another factor that affects the message is the emotion portrayed by the sender.
Human emotion affects the delivery of message.

• The person receiving the message. The receiver must be attentive to the sender in order to avoid

misconception. He/she may ask questions for clarity.

• The delivery method you choose. The method of delivery should be selected and should vary

depending on who the receiver is. It became diverse since the dawn of computers and mobile

devices, methods of delivery become more complex. It includes verbal communication, instant

messages such as email, letters, posters, signs etc. These will continue to expand.

• The delivery method you choose. The content of the message should be clear and understandable

and most of all it should be free from any biases when delivered by the sender and perceived by the

receiver.
 Asking Good Questions Enhances Communication
Wherever we go, bad questions pollute communication. It prompts nonsense or misleading answers and can
weaken rapport. On the other hand, good questions are a good tool of efficiency, competence and rapport-
building.

The following are types of good questions:

• Direct: This is in the form of interrogative question.

Ex: Who are you?

• Control: Knowing the answer to your question but still wanted to ask it to check if someone

knows the answer.

Ex: How did you arrive at a certain solution of the problem? ( Assuming you know the answer)

• Repeat: Asking two different questions after the same information.

Ex: How many regions are there in the Philippines? / How many are the population in the Philippines?

• Persistent: Asking same question in a different way to explore all preferred information.

Ex: Where did you go on your vacation to California? / Where else?

• Summary: Asking question that allows revisiting an answer.

Ex: Did I actually say what I meant to say?

• Non-pertinent: Asking a question that does not pertain to the subject you want to know about.

Ex: In asking pointed questions such as, “What project did you undertake in the past that failed?” and
“How did you try to fix the problem?” you can easily make a job candidate feel as though he’s in the
middle of a battlefield interrogation.

The Environment and Communication

The above mentioned components of communication in a workplace encourage collective meaning among

subordinates and leaders. This make the communication becomes effective. The work environment in which

components were used and implied affects the manner of communicating and how communication is being

received. Asking valid questions is highly promoted because it builds rapport and inspires confidence.
Course Module

References:

Learning Components of Communication in a Workplace,

https://www.thebalancecareers.com/communication-in-the-workplace-1918089 July 03, 2017

Week 16c: Communication for Work Purposes

At the end of this module, you are expected to:

1. Identify the benefits of effective communication in a workplace, and

2. Show how effective communication in a workplace can be done

Benefits of Effective Communication in a Workplace

Effective communication matters, especially in a working environment. It plays a prominent role in

developing a long lasting employee motivation. Not just that, it improves relationship and produces
healthy environment. This is why in every work place, a leader should maintain an effective
communication with his/her subordinates because if not, he/she will be misunderstood.

The following are the benefits of effective communication in a workplace:

Building a team- effective communication builds and binds a person or group of people together.
Employees who look forward to talking with their colleagues are more enthused about coming to
work.

Making things clear- misconception and miscommunication can always be avoided. If there is an
effective communication in a workplace, there will be no rooms for unclear ideas and confusing
instructions. A leader should provide clear and understandable words in order for everyone to
understand it easily.
Course Module
Managing diversity- a diverse workplace is somewhat difficult to maintain a harmonious working
environment because of everyone’s unique differences, so that makes communication challenging.
With this kind of working environment, effective communication should be maintained by using
methods that suits everyone.

Dealing with problems- bad communication causes all sorts of problem in a working place, but with
good communication skills it can resolve problems even preventing it to happen.

Surviving catastrophe- effective communication takes place when a leader talks honestly about a
certain situation that can strengthen the trust of employees.

Activity
In a group of 7, make them research at least 5 situations that needs an effective

communication. After, let them present in front by acting it out.

 References:

Top 3 Benefits of Effective Communication in the Workplace,

https://www.linkedin.com/pulse/top-3-benefits-effective-communication-workplace-jamelahhttps://
www.linkedin.com/pulse/top-3-benefits-effective-communication-workplace-jamelah-henryhenry,
December 10, 2015

What Are the Benefits of Effective Communication in the Workplace?

http://smallbusiness.chron.com/benefits-effective-communication-workplace-20198.html, June 5, 2018

Course Module

Module 15: Communication Aids and Strategies Using Tools of Technology

At the end of this module, you are expected to:

1. Obtain, provide and disseminate information.

Using Communicative Strategies to Obtain, Provide and Disseminate

Information

In the previous lesson, we understand why there is a need for humans to communicate. They do so for certain

reasons or purposes. To achieve those purposes, communicative strategies will be used to obtain, provide and

disseminate information. We already know how communication changed drastically with the aid of technology, so

it is important for people to take into account every aspect of how they are relaying information. This is where

communication strategies come into play. Communication strategies are the blueprints for how this information

will be exchanged.

Guide Question:

1. What are the communicative strategies to obtain provide and disseminate information?

Module 6: Communication of Various Purposes

At the end of this module, you are expected to:

1. Obtain, provide and disseminate information through the use of communicative strategies.

Using Communicative Strategies to Obtain, Provide and Disseminate Information

In the previous lesson, we understand why there is a need for humans to communicate. They do so for certain

reasons or purposes. To achieve those purposes, communicative strategies will be used to obtain, provide and

disseminate information. We already know how communication changed drastically with the aid of technology, so

it is important for people to take into account every aspect of how they are relaying information. This is where

communication strategies come into play. Communication strategies are the blueprints for how this information

will be exchanged.
Guide Question:

1. What are the communicative strategies to obtain provide and disseminate information?

Obtaining Information through Communicative Strategies

One way to obtain information is to ask questions using “why, what, who, when, where and how”. This is the

common and simpler way to get information. But what is the use of communicative strategies to obtain

information? When we employ strategy in communication it creates an easy way for better understanding

because it details the message, audience and resource of communication.

Types of Communicative Strategies

According to Cohen, “strategies must be used to start and maintain a conversation since it is also bound by

implicit roles.”

The suggested strategies are as follows:

1. Nomination- a speaker nominates to collaborate and produce a sensible topic. When the strategy is being

employed, it opens a good topic with people using it.

Examples: “Do you have anything to say/ or add?”, “It’s your turn to ask questions.” or “Does that make sense

to you?”

2. Restriction- it refers to any limitation you may have as a speaker.

Example: You were asked by your teacher to deliver a speech in a specific language.
3. Turn-taking – it pertains to the process by which people decide who takes conversational floor. The idea is

to always give communicators a chance to speak.

Example: “Go on with your ideas. I’ll let you finish first.”

4. Topic Control- it consists of procedural formality and informality that affects the development of topics in

conversation.

5. Topic Shifting- it involves moving from one topic to another.

Examples: “By the way, there’s a new shop opening at the mall.”

“In addition to what you said about the beautiful girl is that she is also smart.” 6. Repair- it shows

how the speaker address he problems that may encounter in a conversation.

Example: “Excuse me, but there are 5 functions of communication not four”.

7. Termination- refers to the conversation participants’ close initiating expressions that end a topic in a

conversation.

Examples: “Best regards to your parents. See you around.”

“That is all for today class, good bye.”

 Providing and Disseminating Information through Communicative Strategies
Earlier, we discussed about communication. We understand how important it is and how it varies depending

on the speaker’s purpose. Take note that we also considered different cultures when we communicate. When

everyone has a culture different from yours or from us we should take extra efforts to know their culture in

order to communicate properly and effectively and to avoid misconception. We also know how

communication evolved through the use and invention of technology. Communicating became easy and

instant because of the social media such as Facebook, MySpace and Emails. Although, it has an advantage, we

considered its disadvantages and how does it affect communication. Through this we understand the process

of communication; we recognize communication with its deepest purpose.

We are left with the question “how do we communicate?” despite of different cultures, perceptions, beliefs,

religions, gender, educational status and languages? The answer would be obtaining the use of

communicative strategies. We learned that it is a plan, or way of sharing information. Through the use of

nomination, restriction, turn-taking, topic control, topic shifting, repair and termination we will be able to

achieve a particular social, political, psychological or linguistic purpose of communication.

Activity

Divide the class into seven groups, each group will going to discuss the communicative

strategies by giving further example through acting it out.

Group 1: nomination

Group 2: restriction
 Group 3: turn-taking

Group 4: topic control

Group 5: topic shifting

Group 6: repair

Group 7: termination

References and Supplementary Materials

Online Supplementary Reading Materials

What are Communication Strategies? - Definition, Types & Examples,

https://study.com/academy/lesson/what-are-communication-strategies-definition-typesexamples.html May 30,
2018

Communication Strategies, https://clu-in.org/cihandbook/CIOCpage/commun.htm May 30, 2018

Types of Communication Strategies, https://prezi.com/f1e1acwst7mt/types-of-communicativestrategies/?
webgl=0 May 30, 2018

Communicative Strategies, https://www.slideshare.net/englishIT/communication -strategies70782108 June 1,

2018

Obtaining Information through Communicative Strategies

References and Supplementary Materials

 Online Supplementary Reading Materials

https://www.scribd.com/doc/51885474/Nature -and-Purpose-of-Communication Nature and Purpose

of Communication

Verbal Cues in Communication, https://study.com/academy/lesson/verbal-cues-incommunication-definition-

examples.html May 30, 2018

Four Functions of Oral Communication, https://prezi.com/3okptrachcmq/four-functions-of-oralcommunication/

May 30, 2018

Function of Communication: Emotional Expression, https://prezi.com/hrtpph63becc/function-

ofcommunication-emotional-expression/ May 30, 2018

Module 11-13: What is a message?

At the end of this module, you are expected to:

1. Identify situations that uses persuasion and argumentation, and 2.

Persuade and argue information.

Communication for various Purposes

Communication for various Purposes

Argumentation

Have you ever been in an argument where you defend your opinion and/or agree to someone else’s

opinion? It can be surprising to hear or know that the word “argument” does not have to be written

anywhere. In fact, making an argument- expressing a point of view on a subject and supporting it with
evidences- is often the aim of argument. When we say argument, it is sometimes refer to as a debate or

an exchange of diverging opposite views, typically a heated or angry one but not most of the time.

When we argue, we persuade someone to believe in our opinion or point of view. This is why we tried so

much to debate, negate and persuade. It is always been the purpose of an argument. We can never say

“YES’ all the time, especially when we know that something in the sentence is not right or it quite differ

from the idea we tend to believe in. The most important part of an argument, to persuade someone

without loosing credibility, we should provide solid and valid evidence. It will came from the references or

sources cited in the book, magazines, journals, articles and any other printed materials. Internet makes it

easy nowadays. It is intriguing that all the materials that we know be it the materials we learned upon

studying in college is or has been debated by someone, somewhere, or some time. Even the books that we

read or information that we hear, it undergoes a series of debates. Why so? Remember that

argumentation is not just what instructors do, but also we use arguments on a daily basis, and probably we

develop some skills of crafting an argument.

Persuasion

We face numerous challenges everyday, and one of those is when we have to persuade some to change

their minds. Situations where we want to persuade include: reveal, do, desist, learn and

believe.

• Reveal- this situation arises when you know someone knows something but they can not tell you

about it. Perhaps, information is confidential, so your power of persuasion will be put to test. In

conversation information is revealed a bit at a time and in a turn-taking format.

Situations:

1. Job interviews
2. Police interrogations
3. Getting to know someone

• Do- the power of persuasion will be test if you convince someone to do something for you. This is

very beneficial to someone who can do this kind of situation, but time is always a hindrance.
 Situations:

1. Parenting
2. Managing
3. Sales
4. Propaganda

• Desist- includes the act of telling someone to stop his/her doing. This is the act of making them

stop, although this may seem difficult since habit is nearly impossible to change, your ability to

persuade will vary.

Situations: Parenting, Government Policy ( eg. smoking), Policing

• Learn- the goal is to impart knowledge and making someone understand something.

Situations:

1. Teaching
2. Coaching
3. Parenting

 Believe- changing someone’s belief, such as in religious conversation. Beliefs are at the base of much

of what we assume is true. This makes persuading at this level both powerful and difficult. Yet

when you master working at third level, you may be better at all round persuading.

Situations:

1. Leadership

2. Religious/cult conversation

How to Persuade People to Agree

We can never force people to buy our products or agree with what we say, to have it, we have to

persuade them.
Here at some techniques:

1. Liking- it is easy to persuade people if they like you.

2. Social proof- implies that people are moving in the direction you want.
3. Consistency- keep your word consistent at all times.

4. Authority- people are strongly influenced by experts.

5. Scarcity- people want what they can not have.

6. Reciprocity- give something to gain something.

Take note that everyone has different point of views in life so therefore, we have to make cautious of

dealing with them. We can always depend on us on how much we want to persuade other people. We

can always have different techniques whether we want to them to buy something from us or do things

for us; our reputation is he easiest way to persuade people. Maintain a good image and reputation in

order to achieve authority. People tend to believe what an authoritative person says because they

maintain an image. Stories are also powerful tools in persuading people because they are easy to

understand. Highly persuasive stories need to be engaging. The key is transporting others into your

story. Once in, they are less likely to notice things that do not match everyday experience.

The previous lesson taught us the various purposes of communication. We have so much to learn

about communication and how amazingly touch our every day’s life. The role of communication does

not always help us to gain information buy communication, but it also develops us just by merely

having communication.
 Activity

Divide the class into 5 groups, let them pretend that they were a sales representative. Let them decide

a product for themselves and how they were able to provide information for the product in

order to persuade people to buy it.

 References:

Argument, https://writingcenter.unc.edu/tips-and-tools/argument/ , June 4, 2018

Five Persuasion Situations,

http://changingminds.org/techniques/general/articles/persuasion_situations.htm, June 4, 2018

How to Persuade, http://www.spring.org.uk/2010/07/3-universal-goals-to-influencepeople.php June 4,

2018

Module 17a: Communication for Academic Purposes

At the end of this module, you are expected to:

1. Recognize the importance of communication towards its purpose, and

2. Give the meaning of academic communication.

Academic Communication
Many people already knew the proper way of communicating in a diverse community especially in a different

culture and settings. It may not be practiced at times but some people may know it intuitively. It is always

incorporated the instance or situation wherein it is shown that we have different manner of communicating

towards our friends compared to our family. In the previous lesson, it was discussed why such things

happened. We already recognized the role of communication in different aspect of individual’s life.

In this module, we are going to learn about academic communication as one of the purposes of

communication. Academic communication, also called scholarly communication, refers to the methods of

communication that are highly structured and generally only used in pedagogical setting. It includes the words
 and structures to express ideas, as well as the methods used to disseminate information. Academic

communication also includes ideas that are presented effectively and formally in a scholastic manner. If you

were attending college or attending an institution with a higher education, skills for academic conversation is

highly required. The common example of which is the manner of conversation with your teachers and peers

or any other school official.

With these, we understand how much communication is important in a day to day basis, it much used more

often than how we change our clothes.

Course Module

Importance of Academic Communication

Communication is paramount of education. Whether it is the teacher, student, admin, parent,

communication is needed to make sure that relationship of each are secured towards the aim of producing a

successful students. Communication is something that does not always happen. Sometimes is a lack of time, a

lack of resources, and a lack of knowing how to get the point across or a language barrier. This is why in the

previous lesson; technology is integrated to help those who are not efficient in communicating. We have the

use of social media to improve communication; it became much easier to communicate nowadays because of

technology. In education, technology has a lot to offer. With the use of computers, tablets, mobile phones,

studying became more engaging.

It is clearly understood that communication has different purposes depending on how one should use

communication. But we focus on communication being in academe. An effective communication in teaching

is seen by how much a student perceived the lesson conducted by the teacher. Good communication takes

place when a student gets a high score in a quiz or exam, because it goes to show that the communication

used by the teacher is a good and effective one. But it is not always the case. There are leading factors why a

student performs poorly or gets low grades, and if that’s the case, the admin and faculty should use

communication to reach out with the students.

Academic communication is far different from those in businesses establishment, because communication in

academe can be seen as less formal or formal. Take consideration of how a student converse with his/her

teacher. In their conversation, it has a meaningful sharing of information not just inside but outside the

classroom. That is why it is called scholarly communication. Students tend to communicate with their teacher

with utmost respect, and the manner of communicating is far different from those of their family and friends.

An engaging conversation happens between a student and a teacher.

Nowadays, different modes of communication exist. This is because we opted for changes and it is inevitable.

With everything changing, communication is one of those that improve in a matter of time. This is why

communication is important in every aspects of one’s life. We converse with people everyday, every hour and

every minute of our life. And when we did, we gain much of information.

Activity

Write down a conversation you once had with your teacher. In a brief paragraph, describe the manner and

content of conversation.

_________________________________________________________________________________________
___________________

_________________________________________________________________________________________
___________________

_________________________________________________________________________________________
___________________

_________________________________________________________________________________________
___________________

_________________________________________________________________________________________
___________________

_________________________________________________________________________________________
___________________
Course Module
References:

What are Academic Communication?

https://learn.org/articles/What_are_Academic_Communications.html June 6, 2018

Importance of Communication in Education, https://www.techlearning.com/tl-advisor-

blog/8716 January 8, 2015
 Module 17b: Communication for Academic Purposes
At the end of this module, you are expected to:

1. Communicate effectively for academic purposes, and

2. Demonstrate understanding of how important is communicating academically.

Effective Communication
Having a good communication skills are the building blocks of academic life and career, it is the basic skills

required for survival at Universities or higher learning. Knowing a basic skill in communication occupies a

central position in a student’s life and being towards professionalism. It will be crucial for the students if they

can not communicate properly, or if they do but not effectively. It can deteriorate relationship among peers

and teachers.

But how do we define effective communication? If someone achieves the desired level of objective through

communication, we can conclude that it is “effective communication”. It takes place when receiver (students)

of the message gives a proper response; it means that you effectively conveyed the message.

Achieving Effective Communication for Academic Purposes

The following are considered to achieve effective communication:

1. Audience’s information needs.

2. Audience’s technical background.

3. Audience’s cultural background.

Course Module
1. Audience’s gender.

2. Audience’s knowledge of the subject.

Possibility for Communication Failure
1. Audience’s resistance. We all know that we can never please everybody nor want them to believe in what

we are saying. Communication failure will most likely to happen if the audience, commonly known as receiver

denied listening or even resisted from hearing and perceiving the information. So make sure that the manner

of sharing information is enthusiastic as possible to avoid communication failure.

2. Communication Constraints. Time is a factor for a failure communication. There are information that are

long enough but ca not perceive by the receiver because to time constraints. Aside from time, we also have

legal, socioeconomic, cultural, institutional and psychological constraints.

• Legal- this happens when both of the receiver and sender have an insufficient knowledge about legal

terms that creates misconception.

• Socioeconomic- a person with different socioeconomic status tends to have different understanding

and perception of words. Always take consideration of those children in slum areas; they will surely

have different perception of words compared to those who live in subdivision and with proper

orientation in their house.

• Cultural- cultural constraints are number one factor why there is a communication failure. This is

why it is important to know and understand someone else’s culture in order to communicate

effectively otherwise it will resolve to chaos.

• Institutional- due to institutional constraints happens when in community, there are norms or any

other factors that holds individual to speak their minds that creates misconception.

• Psychological- if a person is mentally ill, or he/she has an inability to communicate it leads to

communication failure. We may not need them physically to communicate but we need them

mentally present so they understand what we are saying.

 Activity
1. Present in class how effective communication takes places using academic purposes.

_________________________________________________________________________________________
___________________

_________________________________________________________________________________________
___________________

_________________________________________________________________________________________
___________________

2. Why is communication important in an academe? Explain

_________________________________________________________________________________________
___________________

_____________________________________________________________________________________________

_______________

_____________________________________________________________________________________________

_______________

3. What are the possible reasons for communication failure?

Course Module

References:
Communication,http://agrieconomics.uonbi.ac.ke/sites/default/files/cavs/agriculture/agriecon /Communication
%20Skills%20handout.pdf June 7, 2018

1
Question 1
Correct

Mark 1.00 out of 1.00

Flag question

Question text
Having a phone conversation develops confidence in communication

Select one:

True 

False

Question 2
Correct

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Question text
Having a phone conversation develops confidence in communication

Select one:

True 

False
Question 3
Correct

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Question text
This is one of the methods of communication skills in the office that gives a venue for new ideas and
opportunity for feedback by having an assembly

Select one:

a.

Email

b.

Open Meeting

c.

One on one

Question 4
Incorrect

Mark 0.00 out of 1.00

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Question text
Which of the following should NOT be considered when communicating with others?

Select one:

b.

Audience's Cultural background

c.

Both a & b

Question 5
Correct

Mark 1.00 out of 1.00

Flag question

Question text
This component of communication describes that the receiver should be attentive to the sender to
avoid misconception

Select one:

a.

The individual sending the message

b.

The person receiving the message

c.

The context of the message

Question 6
Correct

Mark 1.00 out of 1.00

Flag question

Question text
This communication failure happen when the sender does not take into account the social and
economic status of the person receiving the message

Select one:

a.

Institutional Constraints

b.

Audience Resistance

c.

Socioeconomic Constraints

Question 7
Correct

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Flag question

Question text
A good communication skill is the ONLY requirement for good leadership

Select one:

True

False 

Question 8
Correct

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Question text
A good message should be free from any biases, the receiving should be the one who will process
and give feedback about the communication.

Select one:

True 

False

Question 9
Correct

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Question text
Culture and background affect the way on how we absorb information

Select one:

True 

False

Question 10
Correct

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Question text
The most important gauge of successful communication in education is if and when a student gets a
high grade in an exam or a quiz

Select one:

True

False 

Question 2
Correct

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Question text
The gender of the audience should be considered when conveying information

Select one:

True 

False

Question 3
Correct

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Question text
This communication failure happen when the receiver is unable to process the message due to
mental illness

Select one:

a.

Institutional Constraints

b.

Audience Resistance

c.

Psychological Constraints

Question 4
Correct
Mark 1.00 out of 1.00

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Question text
This communication failure happen when the receiver(s) of the information denied listening

Select one:

a.

Audience Resistance

b.

Communication Constraints

c.

Institutional Constraints

Question 5
Correct

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Question text
Why is it important to use simple language when communicating?

Select one:
 a.

People in the office cannot understand complicated language

b.

Messages conveyed will be understood quicker and easier

c.

Workplace communication dictates that simple language should be used all the time

Question 1
Incorrect
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This is the process of exchanging information and ideas both verbal and non-verbal within an
organization.

Select one:
b.
Workplace communication
c.
Academic Communication
Question 7
Incorrect

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Communication in the academe level should use always formal language because this is more
effective

Select one:

False

Question 8
Incorrect

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Email communication is the most effective method of communication.

Select one:

True

Question 9
Correct

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Communication plays a vital role in achieving unity and harmonious relationship within an
organization

Select one:

True 

False

Question 10
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Which of the following reason is NOT true about using body language in workplace communication?

Select one:

a.

Facial expressions and body reaction helps understand messages

c.

Body language is an accurate interpretation and gauge for a person's reaction

Question 1
Correct

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Question text
Email communication is the most effective method of communication.

Select one:

True 

False

Question 2
Correct

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The most important gauge of successful communication in education is if and when a student gets a
high grade in an exam or a quiz

Select one:

True
 False 

Question 3
Correct

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Having a phone conversation develops confidence in communication

Select one:

True 

False

Question 4
Correct

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Which of the following reason is NOT true about using body language in workplace communication?

Select one:

a.
Facial expressions and body reaction helps understand messages

b.

Some people are visual learners

c.

Body language is an accurate interpretation and gauge for a person's reaction

Question 5
Correct

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Culture and background affect the way on how we absorb information

Select one:

True 

False

Question 6
Correct

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Effective Communication in Education contributes to the success of students

Select one:

True 

False

Question 7
Correct

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Question text
Communication in the academe level should use always formal language because this is more
effective

Select one:

True

False 

Question 8
Correct

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This communication failure happen when the sender does not take into account the social and
economic status of the person receiving the message

Select one:

a.

Audience Resistance

b.

Institutional Constraints

c.

Socioeconomic Constraints

Question 9
Correct

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This component of communication describes that the receiver should be attentive to the sender to
avoid misconception

Select one:

a.

The context of the message

b.
The person receiving the message

c.

The individual sending the message

Question 10
Correct

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Which of the following should NOT be considered when communicating with others?

Select one:

a.

Both a & b

b.

Audience's Cultural background

c.

Audience's needs