International Journal of Pure and Applied Mathematics

Volume 119 No. 12 2018, 4811-4819

ISSN: 1314-3395 (on-line version)
url: http://www.ijpam.eu
Special Issue
ijpam.eu

STRESS MANAGEMENT AMONG BANK EMPLOYEES

Ramamoorthy R1, Ravi Mohan D2

Assistant Professor1,2, Department of Management Studies1,2
BIST, BIHER, Bharath University, Chennai
ramamoorthy.mba@bharathuniv.ac.in

ABSTRACT:

The banking sector in India has undergone tremendous changes with increased
competition, increased levels of deregulation, which has facilitated the Indian Banking
system and has placed enormous pressure and has created stress in the bank employees.
Occupational stress has been a much commented upon phenomenon of the 21st century.
Stress has become an inevitable part of human life in recent times and it makes life more
challenging and innovative. With the opening of the banking sector, nationalized banks had
to face fierce competition from private and foreign banks. The psychosocial well-being of an
employee is very crucial to have a productive work force. The productivity of the work force
determines the success of an organization. In an age of highly dynamic and competitive
world, bank employees are exposed to all kinds of stressors that can affect them on all aspects
of life. In this context the researcher has undertaken a study to find out the causes of stress
among the bank employees and its influence on public and private sector bank employees.
The researcher has used disproportionate stratified random sampling method to obtain the
sample. Techniques such as percentage analysis, one way anova and chi square test were used
to analyse the data.

INTRODUCTION

The workplace is a challenging job assignment followed by moderate doses of

competitive spirit, constructive conflict and zeal to get ahead of others and a ways in which
individual cope[1-5], or deal with stress at work is called stress management. Employers
should provide a stress-free work environment, recognize where stress is becoming a problem
for staff, and take action to reduce stress. Stress in the workplace reduces productivity,
increases management pressures, and makes people ill in many ways, evidence of which is
still increasing. Dealing with stress-related claims also consumes vast amounts of
management time. So, there are clearly strong economic and financial reasons for
organisations to manage and reduce stress at work, aside from the obvious humanitarian and
ethical considerations[6-8].

Occupational stress relates to the experience of stress in one’s place of work,

occupation or employment. Moreover, be it our anxiety, mind-body exhaustion or our erring

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attitudes, we tend to overlook causes of stress and the conditions triggered by those. In such
unsettling moments we often forget that stressors, if not escapable, are fairly manageable and
treatable. Stress management aimed at controlling person’s level of stress, usually for the
purpose of improving every day functioning[19-23].

REVIEW OF LITERATURE:

Ms. Risham Preet Kaur & Mrs. Poonam Gautam (2016) This research article would
definitely be beneficial for the organizations to understand the share they need to spend on
stress management programmes. Through various studies, it has been found that those firms
which have adopted stress management strategies have gained a competitive edge over other
firms as their employees work more efficiently. These days Stress Management Programmes
have proven to be an integral part of any industry[15-18].

Dhankar (June 2015) The author had investigated the occupational stress level among
employees of banking sector. There is not a single factor which determines the stress in
banking employees’. Occupational stress has become leading feature of modern life. It has
wide-ranging effects on employees’ behaviour and adjustments as well as off the job. A
substantial portion of organization research involves the study of stress among employees.

Shukla Harish & Garg Rachita (2013) have conducted a study on stress management
among the employees of nationalised banks in Indore, observed that most of the employees
fear with the point that lack quality in their work sets stress on them. Majority of the
employees try to find solution to relieve them from stress. It is found that maximum number
of employees in banks remains in stress. It indicates fear and stress among employees[9-14].

OBJECTIVES:

Primary Objective
 To Find out the job stress among bank employees in Kanchipuram district.

Secondary Objectives
 To identify the factors causing stress among the employees.
 To examine the effect of stress on employees in banking sector.
 To find out the level of stress among the employees of different age groups.
 To identify the strategies to manage stress

RESEARCH METHODOLOGY:

Research design
In this study descriptive type of the research design has been used.

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International Journal of Pure and Applied Mathematics Special Issue

Research instrument
Questionnaire containing both closed and open ended questions.

DATA ANALYSIS AND INTERPRETATION:

Table No. 1: Strategy for effective to manage stress

Strategy for effective to No. of Percentage of

S.no
manage stress Respondents respondents
1 Strongly Agree 12 10%
2 Somewhat Agree 50 43%
3 Neutral 17 15%
4 Somewhat Disagree 26 23%
5 Strongly Disagree 10 9%
TOTAL 115 100%

The 43% of employees are somewhat agree with strategy used by bank are effective to
manage stress, 23% of employees somewhat disagree, 15% of employees are neutral, 10% of
employees are strongly agree, 9% of employees are strongly disagree. It infers that majority
43% of employees are somewhat agree with strategy used by bank are effective to manage
stress[24-29].

Table No. 2: Effects on health due to work

Effects on health due to No. of Percentage of

S.no
work Respondents respondents
1 Strongly Agree 8 7%
2 Somewhat Agree 59 51%
3 Neutral 7 6%
4 Somewhat Disagree 34 30%
5 Strongly Disagree 7 6%
TOTAL 115 100%

The 51% of employees somewhat agree with that there is some effect on health due to work,
30% somewhat disagree, 6% strongly disagree and neutral and remaining 7% strongly
agree.It infers that majority 51% of employees are somewhat agree with that there are some
effects on health due to work[30-34]

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International Journal of Pure and Applied Mathematics Special Issue

Table No. 3: Reason for stress

Workload - reason for No. of Percentage of

S.No
stress Respondents respondents
1 Strongly Agree 13 11%
2 Somewhat Agree 71 62%
3 Neutral 8 7%
4 Somewhat Disagree 17 15%
5 Strongly Disagree 6 5%
TOTAL 115 100%

Interprets that 62% of employees are somewhat agree with that the workload is the reason for
stress, 15% of employees are somewhat disagree, 11% of employees are strongly agree, 7%
of employees are neutral and 5% of employees are strongly disagree with that workload as
reason for stress[38-41]. It infers that majority 62% of employees are somewhat agree with
that workload as a reason for stress.

FINDINGS:

 Found that 54% of respondents somewhat agree with that they are working without
disturbance.
 Found that 62% of respondents somewhat agree with that workload as a reason for
stress.
 It is found that 40% of respondents often plan the work.
 It is found that 43% of respondents somewhat agree with the strategy used by banks
are effective to manage stress[35-37].

SUGGESTIONS:

 The stress can be different among different workers, there by the management has to
identify their problems and it will help to reduce stress.
 The employees are to be given enough time to complete their work which would
reduce work overload[42-45].
 Counselling can be promoted which help a person feel relief from emotional distress.
 The employees must give importance to time management techniques thereby they
can complete their work within the specified time.

CONCLUSIONS:

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International Journal of Pure and Applied Mathematics Special Issue

Since stress in banking sector is mostly due to excess of work pressure and work life
imbalance, the organization should support and encourage taking up roles that help them to
balance work and family. The productivity of the work force is the most decisive factor as far
as the success of an organization is concerned. The productivity in turn is dependent on the
psychosocial well-being of the employees. In an age of highly dynamic and competitive
world, man is exposed to all kinds of stressors that can affect him on all realms of life. The
growing importance of interventional strategies is felt more at organizational level. The stress
will be different among different workers, there by the management has to identify their
problems and it will help to manage the stress. The process of stress management is named as
one of the key for happy and successful employees.

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