CSI-PCD-003 v.
05
PUBLIC SERVICE VALUES
PROGRAM
Public Service Values:
Integrity
Consistently adhering to moral and ethical principles
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Course Outline
• Introduction: Nature of Shared Public Service Values
• Patriotism
• Integrity
• Excellence
• Spirituality
• Integration: Applying and Advocating Shared Public Service Values
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Nature of Shared Public Service Values
SPIRITUALITY
INTEGRITY Manifesting belief,
Consistently love and faith for a
adhering to moral supreme Being
PATRIOTISM and ethical principles EXCELLENCE
Performing with
Love of country and
highest degree of
fellow Filipinos
professionalism
and superior work
standards
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Look for the STAR in the
figure on the right:
Did you find it?
Thumbs Up if Yes
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Look for the STAR in the
figure on the right:
Did you find it? Where?
Upper left? Upper right?
Lower left? Lower right?
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Let us have REAL TALK
Are you a GOOD public servant? Are you proud to be a public servant?
When you were allowed to work-from-home, did you really work?
Have you ever taken home office supplies for personal use?
Have you ever accepted the credit for an idea or project that was really due
someone else?
Have you ever disclosed a piece of information to others that a friend told you
in absolute confidence?
Do you accept your salary for 40 hours of work, when you really do
significantly fewer and spend a lot of your hours goofing around / surfing the
internet?
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Integrity is defined as consistently adhering
to moral and ethical principles whether we
are alone or in public.
Integrity is acting in agreement with the
relevant moral values, standards, norms,
and rules, meaning that the focus is on
manifestations of behavior rather than
intentions or underlying values.
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Which of the following laws are you very
familiar with?
POLL RA 3019: Acts of Graft and Corrupt Practices
RA 6713: Code of Conduct and Ethical Standards
for Public Officials and Employees
RA 11032: Ease of Doing Business and Efficient
Delivery of Government Services
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
R.A. 3019: Anti Graft and Corrupt Practices
1. Persuading, inducing or influencing another public officer to
perform a violation
2. Requesting or receiving any gift, present, share, percentage or
benefit in connection with any contract or transaction
3. Requesting or receiving any gift, present, share, percentage or
benefit in connection with securing government permits or licenses
4. Accepting or having any member of family accept employment from
a enterprise which has pending official business
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
R.A. 3019: Anti Graft and Corrupt Practices
5. Causing any undue injury to any party or giving any private party
any unwarranted benefit, advantage or preference
6. Neglecting or refusing, after due demand or request, to act within
reasonable time
7. Entering on behalf of the government, into any contract or
transaction manifestly and grossly disadvantageous
8. Having financial or pecuniary interest in any business, contract or
transaction which he intervenes or takes part in official capacity
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
R.A. 3019: Anti Graft and Corrupt Practices
9. Becoming interested, for personal gain or having a material interest
in any transaction or act requiring the approval of a board, panel or
group of which he is a member of
10. Approving or granting any license, permit, privilege, or benefit in
favor of any person not qualified or legally entitled to such
11. Divulging valuable information of a confidential character
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
R.A. 6713: Code of Conduct and Ethical Standards
1. Commitment to Public Interest 5. Responsiveness to the Public
2. Professionalism 6. Nationalism and Patriotism
3. Justness and Sincerity 7. Commitment to Democracy
4. Political Neutrality 8. Simple Living
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
R.A. 11032: Ease of Doing Business and Efficient Delivery of
Government Services
• Reengineering of Systems and Procedures
• Citizens Charter
• Zero Contact Policy
• Accessing Government Services in 3, 7 and 20 Days
• Automatic Approval or Extension of Licenses. Permit,
Certification or Authorization
• Streamlined Procedures
• Report Card Survey
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Behavior and Process vs Output/Outcome
• Behavior
• Process
• Output/
Outcomes
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Types of Integrity Violations
Corruption Nepotism,
& Bribery Patronage
Fraud and Theft Conflict of Interest
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Types of Integrity Violations
Private time
Misconduct
Improper use of Waste of Resources
Authority
Manipulation of Discrimination and
Information Sexual Harassment
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Accepting bribes Selling confidential Favoritism by Favoring friends or Taking business
from external information to managers within the family outside the equipment home for
parties. external parties. organization organization. private use.
Making false or Excessive use of e- Unauthorized use of Accepting gifts, Deliberately slowing
misleading mail, Internet, and colleagues’ favors, or down decision-
statements in telephone facilities passwords or access entertainment making processes.
Common reports or policy for private purposes. codes.
Office documents
Integrity Setting a bad Engaging in Concealing Incorrect handling ?
Violation example during activities that pose a information from of or cheating on
Behaviors leisure time. conflict of interest. management or expense claims.
government.
Careless handling of Employee theft of Discrimination Bullying (e.g., ?
confidential business equipment based on gender, teasing, ignoring, or
information. ; excessive use of race, or sexual isolating
alcohol during office orientation individuals).
hours
Gossiping about Sexual intimidation/ Falsely reporting in Insufficient ?
individuals. harassment sick. employee effort.
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Situations that invite violations
• Observation – “Everybody’s doing it”
• Failure to confront or lack of commitment in reporting breaches
• Fear or Reprisal
Organizational Integrity Initiative, 2004: United Nations
CSI. Shaping the Servant-Hero towards Public Service Excellence.
• Rationalizations: mental strategies that
allow employees (and others around them)
to view their corrupt acts as justified.
Tactics that “I’m working harder than most, so I’m
promote entitled to more”
Integrity • Socialization tactics: newcomers entering
corrupt units are induced to accept and
violations practice the ongoing unethical acts and their
associated rationalizations.
“everybody’s doing it so it must be ok”
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Assessment
• Most of the infrastructure to support ethics and integrity is in place;
Accountability is not
• There are perceived weaknesses (e.g. protection from reprisal for
identifying those who violate)
• The big question is: Who can care much about ethics and
organizational integrity if leaders and supervisors appear not to care
and not caring has little impact on career success?
Organizational Integrity Initiative, 2004: United Nations
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Strengthening Integrity
Adhering to the principles of
transparency, credibility,
accountability, and
independence; Consistently,
whether alone or in public
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Strengthening Integrity
Transparency Credibility
Posting/Publishing Goal Alignment
Group Decision/Action Internal Alignment
Consistency
Accountability
Role Definition and Assignment Empowerment
Targeting Multi-Sectoral Advisory Council
Performance Monitoring Discernment
Check and Balance Protection from Reprisal
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Strengthening Integrity
Make a list of Right-Wrong Practices
• Objective vs Conflicted Interest These are
• Cited Sources vs Plagiarism SAMPLES
• Intent vs Letter of the Law only.
• Validated vs Assumed Observations You may
• Evidenced-Based vs Narrative Reports identify
• Verified vs Fake News your own.
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Strengthening Integrity
1. Eliminate discrepancies in what leaders and supervisors say
and do;
2. Living the organization’s vision, mission (mandate) and values
while limiting political and cultural influences;
3. Doing the right things even when its inconvenient,
uncomfortable or without precedent;
4. Demonstrating the value of integrity by rewarding those who
do and disciplining those who do not
Organizational Integrity Initiative, 2004: United Nations
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Strengthening Integrity
5. Conduct an Organizational Integrity Survey and widely
disseminate the results
6. Conduct facilitated discussions throughout the organization
7. Seek the continuing involvement of all levels in finding
solutions at work
8. Look for Best Practices within the organization
9. Hold all levels accountable for integrity practices improvement
Organizational Integrity Initiative, 2004: United Nations
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Integrity
Strengthening Integrity
10. Put a Reward and Discipline system in place
11. Incorporate in the Performance Management System
better measures of Ethics and Integrity
12. One-eighty degree feedback is tied to pay and/or
promotion and/or retention
13. Employee Training & Development on integrity vigilance
14. Protection from reprisal is in place
Organizational Integrity Initiative, 2004: United Nations
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Actions that promote the value of
integrity
Self Group
Desired Behavior
Rating Rating
I use a clear set of principles to guide my actions/behavior at
work
I use a clear set of accountabilities to guide my priorities at
work
I review and update my set of principles and accountabilities
I prudently use the resources allocated to me
I report irregularities encountered to proper authorities
Rating Scale: 1- Almost Never; 2- Sometimes; 3- Usually; 4- Almost Always CSC PSV workbook
CSI. Shaping the Servant-Hero towards Public Service Excellence.
Nature of Shared Public Service Values
Integrity: Consistently adhering to moral and ethical principles
Desired Behavior Strategies
I use a clear set of principles to guide my actions/behavior at
work
I use a clear set of accountabilities to guide my priorities at
work
I review and update my set of principles and accountabilities
I prudently use the resources allocated to me
I report irregularities encountered to proper authorities
CSI. Shaping the Servant-Hero towards Public Service Excellence.
CSI. Shaping the Servant-Hero towards Public Service Excellence.
CSI. Shaping the Servant-Hero towards Public Service Excellence.
