Mandate Hub

Standing Instructions : User Guide

Terms and Conditions apply.

What are Recurring Transactions/Standing Instructions on customer’s Card ?
Recurring Transactions or Standing Instructions on Cards are the type of transactions where customers
have provided their card credentials to merchants that provide subscription-based services (Netflix, Amazon
Prime etc.) for billing or where they have given instructions to the merchant to bill their card at a pre-defined
frequency (insurance premiums, OTT subscriptions, SIP on Debit Cards etc.)

What are the important changes that customer should be aware of with regard to their recurring
billings/Standing Instructions?
• Customers will receive a prior notification from the Bank (at least 24 hours before the date of debit)
intimating them about the details of the transactions.
• Customers will have access on our Internet Banking and Mobile app to view, manage and approve their
Recurring Transactions through the Mandate Hub.
• Customers will need to approve transactions greater than Rs.15000 or greater than the maximum amount
with successful AFA. A notification to approve the transaction will be sent at least 24 hours prior to the
debit date. Failure to approve the transaction will result in the customer’s account not being debited/
transaction failure and possible disruption of services from your merchant.
• The notifications will be sent to the registered mobile number and email id of the customer.

What is Mandate Hub?

Mandate Hub is the interface where all ICICI Bank cardholders can view and manage their Standing
Instructions. Customers can log in to the Mandate Hub by visiting www.icicibank.com > Cards > Credit
Cards/ Debit Cards > Standing Instruction & Recurring Charges > Manage Standing Instructions.
Login
Customer logs in to the Mandate Hub to manage Standing Instructions

Customer visits
www.icicibank.com

Customer doesn’t need

to log in to icicibank.com
Login
Customer logs in to the Mandate Hub to manage Standing Instructions

Customer hovers over

the ‘Cards’ section

Then customer hovers

over the ‘Credit Cards’
section

Customer then clicks

on ‘Manage Standing
Instructions’ of the grid
‘Standing Instruction &
Recurring Charges’
Login
Customer logs in to the Mandate Hub to manage Standing Instructions

Customer hovers over

the ‘Cards’ section

Then customer hovers

over the ‘Debit Cards’
section

Customer then clicks

on ‘Manage Standing
Instructions’ of the grid
‘Standing Instruction &
Recurring Charges’
Login – Merchant List webpage
Customer logs in to the Mandate Hub to manage Standing Instructions

If the customer wants

to manage the
mandate of the
merchant(s) displayed,
they click “Yes”

If the customer does

not want to manage
the mandate of the
merchant(s) displayed,
they click “No”
Login
Customer logs in to the Mandate Hub to manage Standing Instructions

A new page opens up

and customer clicks
on ‘Ok’ to enter the
Mandate Hub
Login - SiHub
Customer logs in to the Mandate Hub to manage Standing Instructions

The customer is redirected to SiHub

after clicking “No” on the merchant list
webpage

Customer enters the card no.

(Credit/Debit) for which s/he wants to
manage the Standing Instructions

Customer enters the

OTP generated on
the registered mobile
no.
Login - MandateHQ
Customer logs in to the Mandate Hub to manage Standing Instructions

Customer is redirected to MandateHQ

after clicking “Yes” on the merchant list
webpage

Customer enters the card no.

(Credit/Debit) for which s/he wants
to manage the Standing Instructions

Customer enters the

OTP generated on the
registered mobile no.
 SiHub
Customer is redirected to SiHub after clicking “No” on the
merchant list webpage
Mandate Summary - SiHub
Customer can view all the Standing Instructions associated the card no.

Customer gets the

overview of the
Standing
Instructions

It displays the amount

to be paid and due
date with the option
to Approve (where
approval is required)
or View

Customer can Edit

or Cancel Standing
Instructions
SiHub
Customer can view and manage all the details of Standing Instructions

Mandate has 3 sections:

• Recurring e-Mandates
• Invoice
• Transaction History
SiHub – Recurring e-Mandate
Customer can view, edit and cancel the Standing Instructions

Recurring e-Mandate
section provides all
the details of the
Standing Instructions

Customers can only

edit the End Date and
Maximum Amount

Customers can cancel

Standing Instructions
SiHub – Recurring e-Mandate : Edit End Date
Customer can edit the End Date following successful AFA

Customers clicks on
the ‘Edit’ button next
to ‘End date’
SiHub – Recurring e-Mandate : Edit End Date
Customer can edit the End Date following successful AFA

A calendar pops up
and customer selects
the desired end date
SiHub – Recurring e-Mandate : Edit End Date
Customer can edit the End Date following successful AFA

Recurring e-Mandate
page is displayed
with an updated End
Date

Customer clicks on
‘Confirm’
SiHub – Recurring e-Mandate : Edit End Date
Customer can edit the End Date following successful AFA

On the pop-up, the customer clicks ‘Yes’

Customer enters
the OTP generated
on the registered
mobile no. and the
end date is
modified

The customer will receive Modification Notification on the registered mobile no. and e-mail ID after successful
modification of the end date. The customer can also click on Edit on the Mandate Summary Page and follow the same
steps for modification of end date of the SI
SiHub – Recurring e-Mandate : Edit Max Amount
Customers can edit the maximum amount following successful AFA

The customer clicks on

the ‘Edit’ button next to
‘Max Amount’
SiHub – Recurring e-Mandate : Edit Max Amount
Customers can edit the maximum amount following successful AFA

Customer edits the

maximum amount
SiHub – Recurring e-Mandate : Edit Max Amount
Customers can edit the maximum amount following successful AFA

Recurring e-Mandate
page is displayed with
updated Max Amount

Customer clicks on
‘Confirm’
SiHub – Recurring e-Mandate : Edit Max Amount
Customers can edit the maximum amount following successful AFA

On the pop-up, the customer clicks

‘Yes’

Customer enters the

OTP generated on the
registered mobile no.
and the maximum
amount is modified

Customers will receive the Modification Notification on the registered mobile no. and the e-mail ID after successful
modification of the maximum amount. Customers can also click on Edit on the Mandate Summary Page and follow
the same steps for modification of the maximum amount
SiHub – Cancel
Customer can cancel Standing Instructions following successful AFA

Customer clicks on
the ‘Cancel Mandate’
button
SiHub – Cancel
Customer can cancel Standing Instructions following successful AFA

Customer
enters remarks
for cancellation
SiHub – Cancel
Customer can cancel Standing Instructions following successful AFA

On the pop-up, the customer clicks ‘Yes’

Customer enters the

OTP generated on
the registered mobile
no. and the Standing
Instructions is
cancelled

Customer will receive a Cancellation Notification on the registered mobile no. and the e-mail ID after successful
cancellation. Customers can also click on Cancel on the Mandate Summary Page and follow the same steps for
cancellation of the Standing Instructions
SiHub – Invoice
Customers can view all the invoices associated with a Standing Instruction
Invoice section displays
the records of invoices
for the upcoming
transaction and past
transactions of the
Standing Instruction

Status ‘Pending’ in the

Invoice section means
that the customer has
not approved the
transaction yet

Status ‘Approve’ in the

Invoice section means
that the customer has
approved the
transaction

Status ‘-’ in the Invoice

section means that
customer approval is
not needed for the
transaction
SiHub – Invoice
Customers can view all the invoices associated with a Standing Instruction

Approve – Approve
button is displayed
when customer
approval is required for
the transaction of the
Standing Instruction,
i.e., the amount is
greater than Rs 15,000
or greater than the
maximum amount

View – View button is

displayed for Standing
Instructions where the
transaction is lesser
than Rs 15,000 and
lesser than the
maximum amount
It is also displayed
when the customer
provides the approval
or approval is not
needed at that moment
SiHub – Invoice : Approve
The customer approves Standing Instructions following successful AFA

Customer clicks on the

‘Approve’ button for
the invoice of the
Standing Instruction
SiHub – Invoice : Approve
The customer approves Standing Instructions following successful AFA

Details of the invoice for

the Standing Instruction
are displayed

Customer clicks on
the ‘Approve’ button
SiHub – Invoice : Approve
The customer approves Standing Instructions following successful AFA

On the pop-up customer clicks ‘Yes’

Customer enters the

OTP generated on the
registered mobile no.
and the invoice is
approved
SiHub – Invoice : Approve
Customer approves an invoice following successful AFA

An approval message
is displayed to the
customer with all the
details of the Standing
Instructions

Customer will receive an Approval Notification on the registered mobile no. and the e-mail ID after approval has been
successfully provided. Customers can also click on Approve on the Mandate Summary Page and follow the same
steps for the approval of the invoice for the SI
SiHub – Transaction History
Customers can view all the transactions associated with a Standing Instruction

Transaction History
displays records of
all the transactions
for the Standing
Instruction

In case a transaction
has failed, ‘Failure’
is updated in the
Remarks section
SiHub – Cancelled Mandates
Customers can view details of the cancelled Standing Instructions

Customer clicks on
the ‘View Cancelled
Recurring e-mandate’
SiHub – Cancelled Mandates
Customers can view details of the cancelled Standing Instructions

All the cancelled

Standing Instructions
are displayed below
the active Standing
Instructions

Customer selects the

cancelled Standing
Instruction s/he
wants to view
SiHub – Cancelled Mandates
Customers can view details of the cancelled mandates

It displays all the

details of the
cancelled Standing
Instruction
 MandateHQ
The customer is redirected to the MandateHQ after clicking
“Yes” on the merchant list webpage
Mandate Summary - MandateHQ
Customers can view all the Standing Instructions associated with the card no.

Customer gets the

overview of the
Standing Instructions

It displays the
amount to be paid
and due date with the
option to Approve
(where approval is
required) or View

Customer can see “All”,

“Active”, “Paused”,
“Cancelled” and
“Completed” Standing
Instructions in different
tabs
MandateHQ
Customers can view and manage all the details of Standing Instructions

Mandate has 2 sections:

• Payments Tab
• Approval History Tab
MandateHQ – Payments Tab
Customers can view and manage all the details of the Standing Instructions

Customers can
Cancel the Standing
Instructions

Customers can
Pause the Standing
Instructions

Customers can Edit the

Standing Instructions
MandateHQ – Edit Subscription
Customers can edit the End Date following successful AFA

Customers can edit

the Max Amount or
End Date of the
Standing Instructions
MandateHQ – Edit End Date
Customers can edit the End Date following successful AFA

A calendar pops up
and the customer
selects the desired end
date
MandateHQ – Edit End Date
Customers can edit the End Date following successful AFA

The Recurring e-
Mandate page is
displayed with
updated End Date

Customer clicks on
‘Update’
MandateHQ – Edit End Date
Customers can edit the End Date following successful AFA

Customer enters the OTP

generated on the
registered mobile no. and
the end date is modified

Customer gets a pop

up saying “Subscription
updated successfully”

The customer will receive a Modification Notification on the registered mobile no. and e-mail ID after successful
modification of the end date
MandateHQ – Edit Max Amount
Customers can edit the maximum amount following successful AFA

Customer edits the

maximum amount
MandateHQ – Edit Max Amount
Customers can edit the maximum amount following successful AFA

Customer clicks on
“Update”
MandateHQ – Edit Max Amount
Customers can edit the maximum amount following successful AFA

Customer enters the OTP

generated on the registered
mobile no. and the Max
Amount is modified

Customer gets a pop

up saying “Subscription
updated successfully”

The customer will receive a Modification Notification on the registered mobile no. and e-mail ID after successful
modification of the Max Amount
MandateHQ – Cancel
Customers can Cancel the Standing Instructions following successful AFA

Customer clicks on the

‘Cancel Mandate’ button
MandateHQ – Cancel
Customers can Cancel the Standing Instructions following successful AFA

On the pop-up, the

customer clicks on
“Yes, Cancel”
MandateHQ – Cancel
Customers can Cancel the Standing Instructions following successful AFA

Customer enters the OTP

generated on the registered
mobile no. and the Standing
Instruction is Cancelled

The mandate shows as

“Cancelled”

Customer gets a pop

up saying “Subscription
cancelled successfully”

The customer will receive a Cancellation Notification on the registered mobile no. and e-mail ID after successful
Cancellation
MandateHQ – Approve
Customer approves the Standing Instructions following successful AFA

Approve – On the main

page, the customer is
prompted to approve
the transaction when
customer approval is
required for transaction
of Standing Instructions,
i.e., the amount is
greater than Rs 15,000
or greater than the
maximum amount
MandateHQ – Approve
Customer approves the Standing Instructions following successful AFA

Details of the invoice

for the Standing
Instructions are
displayed

Customer clicks on
‘Approve Payment’
button
MandateHQ – Approve
Customer approves the Standing Instructions following successful AFA

Customer enters the OTP

generated on the registered
mobile no. to approve the
transaction

Customer gets a pop up

saying “You’ve approved
this payment”

The customer will receive an Approval Notification on the registered mobile no. and e-mail ID after approval has been
successfully provided
MandateHQ – Approval History Tab
Customers can view all the invoices associated with a Standing Instruction

Customers can see the

Approval History of all
the transactions they
have approved till date
Notifications for Customers
Customers will be notified of changes and transactions related to their Standing Instructions
Customers will receive the following notifications on their registered phone no. and e-mail ID regarding their
Standing Instructions:
• Customer will receive a Registration notification when s/he registers at the merchant’s site
• Customer will receive a Modification notification for modifying the End Date or Maximum Amount
• Customer will receive a Cancellation notification for cancelling the Standing Instructions
• Customer will receive an upcoming Payment notification for all the upcoming transactions
• Customers will receive a Transaction Approval notification when the invoice is approved by the customer
• Customers will receive a Transaction Success notification when the transaction amount has been
successfully charged by the merchant
• Customers will receive a Transaction Failure notification when the merchant cannot successfully charge
the transaction

Terms and Conditions apply.