KOTHARI INTERNATIONAL SCHOOL, NOIDA

GRADE – 12 BUSINESS STUDIES

DIRECTING

Q1. Directing is the ________ stage of management process. (1)

(a) First
(b) Second
(c) Third
(d) Fourth

Q2. ________ is included under directing. (1)

(a) Planning
(b) Organising
(c) Supervision
(d) Staffing

Q3. Directing is necessary at the ________ level of management. (1)

(a) Top
(b) Lower
(c) Middle
(d) All

Q4. Which of the following principle is necessary for management? (1)

(a) Unity of Command
(b) Harmony of Objectives
(c) Follow Through
(d) All the above

Q5. Which of the following is the element of directing? (1)

(a) Communication
(b) Motivation
(c) Communication and Motivation
(d) Organisation

Q6. ________ is not included in Directing. (1)

(a) Planning
(b) Leadership
(c) Communication
(d) Motivation

Q7. In supervision there is a ________ relationship between the supervisor (1)

and the subordinates.
(a) Distant
(b) Close
(c) Face to Face
(d) Almost nothing (Nil)

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 Q8. A supervision performs role of ________ . (1)
(a) As a Key Man
(b) As a Middle Man
(c) As a Human Relation Specialist
(d) All the above

Q9. What out of the following does supervision ensure? (1)

(a) Ensures issuing instructions
(b) Facilitates Control
(c) Both the above
(d) Industrial Conflicts

Q10. Who of the following ensures that the work is progressing at the desired (1)
speed or not?
(a) Planning
(b) Organising
(c) Communication
(d) Supervision

Q11. The purpose of motivation is that process which creates ________ (1)
among the people to achieve desired objectives.
(a) Competition
(b) Excitement
(c) Conflict
(d) Cooperation

Q12. The characteristic of motivation happens to be ________ . (1)

(a) Positive
(b) Negative
(c) Positive and Negative
(d) Quantitative

Q13. Abraham Maslow propounded the Need Hierarchy Theory in the year (1)
________.
(a) 1843
(b) 1943
(c) 1893
(d) 1963

Q14. Physiological needs include ________ . (1)

(a) Food
(b) House
(c) Clothes
(d) All the above

Q15. According to Maslow a person satisfies his ________ needs one after the (1)
other in a definite order.
(a) Seven
(b) Five
(c) Three
(d) Six

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 Q16. ________ is an example of monetary motivation. (1)
(a) Bonus
(b) Status
(c) Job
(d) Job Security

Q17. Job security means the ________ of Job. (1)

(a) Insecurity (Instability)
(b) Stability
(c) Demotion
(d) Promotion
Q18. Which of the following creates ability to work? (1)
(a) Education
(b) Training
(c) Education and Training
(d) Motivation

Q19. Which of the following is the example of negative motivation? (1)

(a) Demotion
(b) Suspension
(c) Termination
(d) All the above

Q20. What is the name of the need which makes an individual to take his (1)
ability to the highest level?
(a) Esteem Need
(b) Self Actualisation Need
(c) Security Need
(d) All the above

Q21. What type of financial motivation helps the employees in satisfying one of (1)
the following needs?
(a) Physiological
(b) Security
(c) Physiological and Security
(d) Esteem
Q22. Which of the following needs of the employees are satisfied by the non-financial (1)
motivation?
(a) Social
(b) Esteem
(c) Self-Actualisation
(d) All the above.

Q23. The objective of leadership is to make use of ________ per cent of the (1)
ability of an individual.
(a) 40
(b) 50
(c) 80
(d) 100

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 Q24. A person who has the ability to influence others is called ________ . (1)
(a) Leader
(b) Manager
(c) Chief Manager
(d) Supervisor

Q25. Manager + Leadership ability = ________ . (1)

(a) Loss
(b) Success
(c) Failure
(d) Nothing (Zero)

Q26. . ________ is necessary for the existence of a leader. (1)

(a) Manager (b) Employee
(c) Follower (d) Worker

Q27. Which of the following is the characteristic of leadership? (1)

(a) Influencing Process
(b) Physical Features
(c) Knowledge
(d) Integrity

Q28. Which of the following leadership styles has the speciality of centralised authority? (1)
(a) Autocratic leadership style
(b) Democratic leadership style
(c) Free-rein leadership style
(d) None of the above

Q29. From which of the following leadership styles yields the advantage of high (1)
level motivation?
(a) Autocratic leadership style
(b) Democratic leadership style
(c) Free-rein leadership style
(d) None of the above

Q30. In order to complete the process of communication, there should at least (1)
be ________ persons.
(a) One
(b) Two
(c) Three
(d) Four

Q31. During the process of communication there is an exchange of ________ . (1)

(a) Ideas
(b) Orders
(c) Feelings
(d) All the above

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 Q32. In the process of communication, feedback aims at knowing ________ . (1)
(a) Message has been properly received
(b) Message has been understood
(c) Both the above
(d) Message has been followed

Q33. ________ is an example of the medium of communication. (1)

(a) Letter
(b) Telephone
(c) E-Mail
(d) All the Above

Q34. Loss of letter during the process of communication is the example of (1)
________.
(a) Decoding
(b) Message
(c) Encoding
(d) Noise
Q35. ________ Communication is also called Grapevine Communication. (1)
(a) Written
(b) Informal
(c) Formal
(d) Oral

Q36. ‘Wrong interpretation of message’ - what type of communication barrier (1)

is it?
(a) Semantic
(b) Emotional
(c) Organisational
(d) Personal
Q37. ‘Lack of attention’ - What type of Communication barrier is it? (1)
(a) Semantic
(b) Emotional
(c) Organisational
(d) Personal

Q38. The presence of more managerial levels - what type of communication barrier is it? (1)
(a) Semantic
(b) Emotional
(c) Organisational
(d) Personal

Q39. Which of the following is the personal communication barrier? (1)

(a) Fear of challenge to authority
(b) Organisational Policies
(c) Unclarified Assumptions
(d) Premature Evaluation

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 Q40. Which of the following communication spreads rumours? (1)
(a) Formal
(b) Informal
(c) Written
(d) All the Above

Q41. Which of the following communication spreads quickly? (1)

(a) Formal
(b) Informal
(c) Written
(d) All the above

Q42. The process of converting the message into communication symbols is (1)
known as:
(a) Feedback
(b) Decoding
(c) Media
(d) Encoding

Q43. Simi Narula was working as an accounting clerk in a company. State any one function (1)
of her immediate superior.

Q44. How does motivation reduce Absenteeism in the organization? (1)

Q45. Clarify the difference between Managing and Directing. (1)

Q46. You are working at the middle level of management. Your superior, a top (1)
management personnel, sent a message for you received and well understood. Is the
communication process complete? Give reasons.

Q47. To satisfy the social, esteem and psychological need which type of incentive are (1)
needed.

Q48. How is complex organizational structure a barrier to effective communication? (1)

Q49. Give one example of ‘Noise’ in the process of communication. (1)

Q50. What is Encoding? (1)

Q51. List the element of directing which helps in implementing the principle of ‘scalar (1)
Chain’.

Q52. Name the types of communication in which people communicate with each other (1)
through official channels.

Q53. Name any monetary incentive offered over and above the wages/ salary to the (1)
employees

Q54. Give an example of security needs of an individual. (1)

Q55. Which is the higest level of need in the Maslow’s theory of Motivation? (1)
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 Q56. “Resistance from people to introduce changes in the organization can be removed (1)
through motivation.” Give reasons.

Q57. Name the principle of directing and instructing the managers to use motivational (1)
techniques according to the needs of the subordinates.

Q58. Name the element of directing function under which the superiors oversee the (1)
activities of their subordinates.
Q59. How does a Supervisor act as a link between the management and operatives? (1)

Q60. Mr .Manoj is working as a manager in JMD Ltd. He always uses harsh tone while (1)
communicating with subordinates. What values are ignored by Mr. Manoj

Q61. Kunal, who is a leader in R.K. Apparels, makes decisions independently with little or (1)
no input from the rest of the group. He does not consult staff and also they are
expected to obey orders without receiving any explanations. Identify the style of
leadership discussed above.

Q62. Amit and Mikki are two employees of two different departments. One day during (3)
lunch time, Mikki informed Amit that many employees will be retrenched because of
computerization. Name the type of communication. State its two limitations.

Q63. “The post of supervisors should be abolished in the hierarchy of managers.” (3)
Comment.

Q64. You are the Personnel Manager in a company. Your supervisor tells you that the (3)
workers are efficient and hence there is no need to supervise them. Would you! Agree
with him? Give reasons in support of your answer.  
               
Q65. Name the type of formal communication in which two Departmental Heads (3)
communicate with each other. Give any two reasons why this type of communication
is required.

Q66. “Directing is the least important functions of management”. Do you agree with this (3)
statement? Give any two reasons in support of your Answer.

Q67. There are some barriers in communications, which are concerned with encoding and (3)
decoding of message. State any three such barriers.

Q68. There are some barriers in communications which are concerned with organizational (3)
structure and regulations. State any three barriers.

Q69. There are some barriers in communication which are concerned with the state of (3)
mind of both the sender and the receiver. State any three such barriers.

Q70. Name the grapevine network in which an individual communicate with only those (3)
people whom he trusts?

Q71. The employees of TCS Ltd. have formed a dramatic group for their recreation. Name (3)
the type of an organization. Explain any three limitations of it

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 Q72. It is defined as the process of influencing other people to work willingly for group (3)
objectives. Mention this element of directing.
Q73. Name the grapevine network in which an individual communicate with only those (3)
people whom he trusts?

Q74. It take place throughout the life of the organization irrespective of people occupying (3)
managerial positions. Mention the characteristic of directing highlighted here and
also explains two more characteristics.    
                                                                                                           
Q75. Ms. Hayden is a very experienced and highly qualified manager. All her (3)
subordinates respect him because she does not force her opinions on others and
listens to their suggestions as well as problems before taking decisions. What values
do think she has?  

Q76. Mr. Ramesh , Manager (Operations) sets the targets for all his subordinates (3)
without discussing it with them. He firmly tells them that if the task is not completed
than strict action will be taken against them. Which form of leadership is he
following? Explain the situation where this form of leadership is useful.

Q77. In an organisation employees always feel that they are under stress. They take least (3)
initiative as there is no reward or appreciation for good suggestions. Name the type of
one of the barrier of communication mentioned above and explain two more type of
the same barrier.

Q78. “The total performance of an organization depends a great deal on the functioning of (3)
supervisor.” Comment.

Q79. “All managers are leaders, but all leaders are not managers.” You agree? Give any (3)
three reasons to support your answer.

Q80. “Motivation can be positive or negative.” Comment with examples.

Q81. Public transport Corporation has hired 1000 buses for different routes for passengers (3)
of the metro Politian city. Most of the 3000 crewmen (this includes driver, conductor,
helper etc.) of these buses have been found to be wanting in satisfactorily dealing with
public and daily commuters. They seem to be little interested in the job and job seems
to have lost all meaning to them.

i). As a manager of public transport company what measure do you suggest to

improve the working of crewmen?
ii). Is it possible to modify their behavior by planning a suitable type of training.
Suggest 1 point.

Q82. Mr. Ramesh, Manager (Operations) sets the targets for all his subordinates (3)
without discussing it with them. He firmly tells them that if the task is not completed
than strict action will be taken against them. Which form of leadership is he
following? Explain the situation where this form of leadership is useful.
Q83. Mr. Sharan, Manager (HR) is really appreciative of fresh ideas given by (3)
his subordinates. He frames policies only after consulting them. Which style of
leadership is he following? Can this style be followed at all times? Explain.

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 Q84. Jaideep recently joined as the ‘managing Director’ of Tivori Ltd., an apparel designing (3)
company. He observed that the company had a number of experienced fashion
designers on its payroll. They regularly offered useful suggestions which were neither
appreciated nor rewarded by the company. Instead the company outsourced its
services to some renowned fashion designers and paid them a good compensation for
their services. Because of this the employees felt disheartened and stopped giving
useful suggestions.

i). Identify the communication barrier discussed above.

ii). State the category of this communication barrier.
iii). Explain any other communication barrier of the same category.

Q85. Jagan Ltd assured that inspite of recession no worker will be retrenched from the job. (3)

i). Identify the Maslow’s need satisfied here

ii). Name and explain the incentive offered here
iii). Explain any two other incentives of the other category

Q86. Neha was a regional sales manager in ‘Good Look Garments Ltd’ for ten years. Onthe (3)
retirement of the marketing manager Neha applied for the same post as she was
extremely ambitious and had dedicated all her energies to obtain the post of
marketing manager. However,the top management of the company decided to fill this
post by selecting a better person from outside the company. Because of this Neha was
heart-broken and her performance declined.When the new marketing manager
joined, one of her major problems was how to motivate and inspire Neha to her
former level of performance? Suggest any three non-financial incentives that the new
marketing manager may use to motivate Neha.

Q87. Huma is working in a company on permanent basis. As per the job agreement, she (3)
had to work for 8 hrs a day and was free to work overtime. Huma worked over time
due to which she fell ill and had to take leave from her work. No one showed concern
or enquired about her health. She realised that she was fulfilling only some of her
needs while some other needs still remained to be fulfilled.

i). By quoting the lines from the above paragraph, identify any two needs of
Huma which she is not able to fulfill.
ii). Give any one assumption of the Maslow’s theory of motivation.

Q88. Ramesh is working in the MNC, he has given an option to buy the shares of the (3)
company at the price less than market price because of his performance as an
incentive. Which form of incentive is being referred here? Explain the incentive along
with other two incentives.

Q89. Mr. R. Ranjan, Manager (Operations) does not define clear goals to his (3)
subordinates and is not regularly abreast with their work as all the employees are
skilled and experienced in their job. Which is the style of leadership being followed by
him? Is he right in doing so? Justify. 

Q90. Mr. Martin is working as a production manager in Cairn India Ltd. He is supported (3)
by a qualified and competent workforce. He gives opportunities to all his
subordinates to give suggestions for achieving the most productive results.

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 i). Identify the leadership style represented by Mr. Martin.
ii). Give its two advantages.
iii). Also give any two values that are being assumed by him.

Q91. Murali is working in Krishna Ltd, an agarbatti company in Chennai. He is fluent in (3)
Tamil but not so much in English. His boss writes letters for workers in English and
gives them to Murali to explain to workers. Since he is not fluent in English, a lot of
mistakes appear and workers cannot clearly get the message.

Which barrier of communication is causing this problem? Explain two more barriers
in the same category?

Q92. “Supervision is necessary in an organization “Do you agree? Give any three reasons in (3)
support of your answer.

Q93. Rahim was working in an enterprise on daily wage basis. It was difficult for him to (3)
fulfill the basic needs of his family. His daughter fell ill. He had no money for
his daughter treatment. To meet the expenses of her treatment, he
participated in a cycle race and won the prize money. The cycle company offered him
a permanent pensionable job which he accepted.

i). Identify and explain the two needs of Rahim satisfied by the offer of Cycle
Company.
ii). Also explain two other needs of Rahim followed by above that are still to be
satisfied.

Q94. The CEO of a company passed an order that all communication will now be done in (3)
written form. This was implemented but soon it was realised that this was resulting in
a lot of delay and work had stared suffering. When the subordinates went to him and
suggested a change, he ignored thinking that this would lower is position. Identify the
two barriers to communication discussed above. Suggest any one remedy to remove
barriers to communication?

Q95. “Motivation is a physiological function performed by a manager.” Comment. (3)

Q96. “Directing is a lower level function” Do you agree? Give the reasons. (3)

Q97. “Effectiveness of motivation contributes to the success of an organization.” How? (3)

Explain giving any four reasons.

Q98. “Human beings can be motivated only through cash incentives.” Comment. (3)

Q99. Name the type of written communication in which two departmental heads (3)
communicate with each other. Why is this communication required?

Q100. ‘A good leader helps his subordinates to solve problems by themselves’ Comment. (3)

Q101. “A good system of communication makes use of both oral as well as written (3)
messages” Explain.

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 Q102. ‘A good leader is one who understands his subordinates, their needs and their source (3)
of satisfaction.’ Comment.

Q103. “Communication is ineffective without feedback.” Comment. (3)

Q104. “Leadership is required only for less efficient subordinates”? Comment. (3)

Q105. “Choice of communication depends on speed, accuracy and simplicity.” Explain. (3)

Q106. ‘Efficiency and productivity depend upon the quality of leadership” Comment. (3)

Q107. “Managerial functions cannot be carried on without an efficient system of (3)

communication.” Do you agree with this statement? Give reasons.

Q108. “Managers are born leaders.” Make a case in favor of this statement. (3)

Q109. Explain Complex organizational structure as a barrier to effective communication. (3)

Q110. “There is no substitute for subordinates than a leader.” Comment. (3)

Q111. Paras, a supervisor in a factory always expects that his subordinates should obey him. (3)
He is not prepared to listen to any suggestions made by workers. Do you think this
quality of Paras will help him to become a good leader? Why?
Q112. “All managers are leaders, but all leaders are not managers.” Do you agree with this (3)
statement? Give reasons in support of your answer.

Q113. Name the type of formal communication in which the persons of two departments, (3)
one at higher positions and another at lower, communicate with each other. Also,
state the problems which may arise in this type of communication.

Q114. “Managership and leadership are synonymous.” Do you agree? Give reasons. (3)

Q115. Name the type of formal communication in which two departmental heads (3)
communicates with each other. Give any two reasons why this type of communication
is required.

Q116. ‘A supervisor is not at all required in an organization’ do you agree. Give reasons in (3)
support of your answer.

Q117. Name the communication network in which all subordinates under a supervisor (3)
communicate only through him.

Q118. “The post of a supervisor should be abolished in the hierarchy of managers.” React. (3)

Q119. The workers always try to show their inability when any new work is given to them. (3)
They are always unwilling to take up any kind of work. Due to sudden rise in demand
a firm wants to meet excess orders. The supervisor is finding it difficult to cope up
with the situation. Suggest the ways for the supervisor to handle the situation.

Q120. “Supervision involves instructing, guiding and inspiring human beings towards (3)
greater levels of performance.” Explain this statement.
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 Q121. Workers of a factory often seek guidance of Production manager. The Production (3)
manager finds himself overburdened. Advice the ways to relieve the production
manager.

Q122. “The total performance of an organization depends a great deal on the functioning of (3)
supervisors.” Explain the statement.

Q123. In an organization employees always feel they are under stress. They take least (3)
initiative and fear to express their problems before the manager. What do you think is
wrong with the manager?

Q124. “Human beings can be motivated only through the satisfaction of their needs.” (3)
Comment.

Q125. In an organization all the employees take things easy and free to approach anyone for (3)
minor queries and problems. This has resulted in everyone talking to each other and
thus resulting in inefficiency in the office. It has also resulted in loss of secrecy and
confidential information being leaked out. What system do you think the manager
should adopt to improve communication?

Q126. To create a desire among employees to perform to the best of their abilities is an (3)
important aspect of directing. Explain how it contributes to the success of an
organization.

Q127. Give examples as to how directing takes place at each level of organization? (3)

Q128. A co. wants to replace manual production technique with mechanized techniques. (3)
Labour unions are resisting this change. Which function of management will help in
Introducing this change and how?

Q129. An element of the directing function seeks to provide inducement to employees to act (3)
in a particular manner. Name this element. Can this inducement be in a negative
Manner also if so give examples.

Q130. In Maslow’s need hierarchy identify the needs, which can be satisfied with financial (3)
incentives and also those that can be satisfied with non financial incentive

Q131. Narainmurthy and J R D Tata are leaders of great status and eminence. Why do you (3)
think this role was critical in building their organization’s fortunes?

Q132. Explain the elements in communication process, which come in between the receiver (3)
and sender?

Q133. Ram finds his task as a typist routine and filled with boredom. His supervisor senses (3)
his predicament and wants to motivate him. Suggest ways and means by which he can
be motivated?

Q134. Sometimes emotions or state of mind stand in way of effective communication. Name (3)
the type of barriers cited above. Give any two examples of such type of barriers?

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 Q135. A type or communication satisfies social and psychological needs of employees? (3)
Name this type of communication. Why is it beneficial to an organisation?

Q136. Techniques of direction cannot be standardized and be the same for all types of (3)
employees. Do you agree? Give reasons?

Q137. To ensure that operations at the shop floor are ably carried out, the services of a good (3)
supervisor are required. Do you agree? Give reasons?
Q138. Why are needs arranged in a Hierarchy? Explain the various types of needs as per (3)
Maslow’s hierarchy citing individuals and organisation as examples.

Q139. “What is a perquisite? (3)

Q140. Money is the biggest motivates”. Do you agree? Give examples of needs, which (3)
cannot be satisfied with monetary incentives alone?

Q141. State the concept of management highlighted in the following statements and also (4)
explains two points of importance of each concept.

i). Our assets walk out of the door each evening, we have to make sure that
they come back the next morning.
ii). It is process of influencing other people to work willingly for group
objectives.

Q142. Explain any four factors which are likely to disrupt effective communication. (4)

Q143. “Directing helps to initiate action by people in the organisation.” Comment. (4)

Q144. “Directing is the heart of the management process.” Do you agree? Give any three (4)
reasons in support of your answer.  

Q145. The workers of an organisation complain that their superior Mr. Bhupender does not (4)
listen to their suggestions and takes all the decisions without consulting them. Name
the leadership style adopted by him and explain its disadvantages.

Q146. Maslow defines one of the needs in the need hierarchy as the “desire to become (4)
everything one is capable of becoming.” Identify and explain the need.

Q147. In an organisation all the employees take things easy and are free to approach anyone (4)
for minor queries and problems. This has resulted in everyone talking to each other
and inefficiency in the office. It has also resulted in loss of secrecy and all confidential
information being leaked out.   What system do you think the manager should adopt
to improve communication?

Q148. Leaders in XYZ company consult their subordinates and encourage them to (5)
participate before taking decisions. Joint management committees exist in the
company where employees are involved in decision making issues related to them.
While controlling the performance of employees, the actual performance is compared
with the standard and some deviations are revealed. But inspite of these deviations,
no corrective action is required.

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 i). Identify the style of leadership adopted in this company.
ii). Which non-financial incentive is used here for providing motivation to
employees?
iii). Inspite of the deviations, corrective action is not taken by the company.
Why?
iv). Identify any two values which the leader wants to communicate to the
society by his work and behavior.

Q149. ‘The organizations which are keen on developing effective communication, should (5)
adopt suitable measures to overcome the barriers to communication and improve
communication effectiveness.’ Suggest and explain any such five measures.

Q150. Hema is working in ABC company on a permanent basis. As per the job agreement, (5)
she had to work for eight hours a day and was free to work overtime. Hema worked
overtime, due to which she fell ill and had to take leave from her work. No one
showed concern and enquired about her health. She realized that she was fulfilling
only some of her needs while some other needs still remained to be fulfilled.

i). By quoting lines from the above para, identify the needs of Hema which
she is able to fulfil.
ii). Also explain the other needs of Hema followed by the above needs, which
still remain to be satisfied.

Q151. Simmi is a manager in a company and is assured of a stable income and job security (5)
by the company. Due to this she is sincere and loyal to the company and gives good
performance. Her family also wants that she should continue in the same company
for a long time.

i). Identify the needs of Simmi that are satisfied by the company?
ii). Identify the next two needs of Simmi that are yet to be fulfilled?
iii). Which incentive is the company offering her currently? Explain any one
other incentive of the same category?

Q152. Superior says “ This is the ideal method “Subordinate interprets as “ This is the idle (5)
method”

i). Identify the communication barrier discussed above.

ii). Explain any five other communication barrier of the same category.
Q153. “Directing is the essence of the management process” Explain briefly. (5)

Q154. “Motivation generates efficiency and stability.” Comment. (5)

Q155. “Directing is the least important function of management.” Do you agree with this (5)
statement? Give reasons in support of your answer.

Q156. Exe Ltd is a bank functioning in India. It is planning to diversify into insurance (4 marks
business. Lately, the Government of India has allowed the private sector to gain entry each
in the part)
Insurance business. Previously, it was prerogative of LIC and GIC to do the insurance
business. But now with liberalization of the economy and to make the field
competitive other companies have been given licenses to start insurance business

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 under the regulations of IRDA.

Exe Ltd plans to recruit high quality employees and agents and exercise effective
direction to capture a substantial part of life and non-life insurance business.

i). Identify how the company can supervise its employees and agents effectively.
ii). What benefits will the company drive from effective supervision?
iii). What financial and non-financial incentives can the company use for
employees and agents separately to motivate them?

iv). How can the company ensure that higher order needs, i.e., esteem and self-
actualizations as specified by Abraham Maslow are met?
v). Identify the qualities of leadership in this line of business that the company
managers should [possess to motivate employees and agents.
vi). How can informal communication help to supplement formal
communication?

BUSINESS STUDIES – 12 QUESTION BANK/RASHMI K/15of 15