EXTERNAL ANALYSIS
SWOT ANALYSIS
                   STRENGTHS                                OPPORTUNITIES
                  Great customer service                  Open a physical store
                  Have well trained employee              More variation of inventory
                  Invested and using technology           Finding more suppliers
                  Strong Leadership                       Open new location, West Canada
                  Good Communication                       Expanding US customer base
                                              S      O
                   WEAKNESSES                                    THREATS
                                              W       T
                No physical store                             Local competition
                Located in industrial area                    Economic recession
                Lack of budget                                Fake review
                   o for purchasing                            Employee leaving
                   o for marketing                             Inflation
                   o for hiring employees
OPPORTUNITIES
     Opening a physical store where customers can walk in and shop for items is an
      opportunity for Verrosa Retail Inc. to sell faster those inventory items that are difficult
      for them to sell online. One example is their inventories of clothing, shoes, and
      accessories because most customers would prefer to see and try the product before
      buying it.
     The company can expand the categories they are selling because having more variations
      of inventory to sell could attract more customers.
     There is also the opportunity to find more suppliers that could offer better deals and good
      quality products. Finding more reliable suppliers could help Verrosa Retail Inc. become
      steady in its inventories.
     The company would like to open a new warehouse office in West Canada to cater their
      services more efficiently to their customers in terms of shipping the products. One of the
      top three customers of Verrosa Retail Inc. came from British Columbia, and they would
      like to improve the shipping from 4-5 days to 1-2days by having their warehouse in the
      West.
     There is also the opportunity to expand the business in the USA. Even though there is no
      marketing campaign for USA customers, Verrosa Retail Inc. are getting sales from the
      customers living from the USA.
THREATS
     There is always a threat of local competition in most businesses. Like Verrosa Retail Inc.,
      which is a liquidation company, there are lots of other liquidation company that is
      situated in the commercial area of London that offers almost the same product that they
      offer.
     Due to the pandemic, there is now a possibility of an economic recession that makes the
      people worry and would not want to buy inessential things.
     Fake review is also a threat because they could hurt the company's ratings. Customers
      nowadays will check the review of the product and the company where they are buying.
      They would like to check the reliability of the company and would like to know based
    from past customers if they had a good experience or not to help them in their decision of
    buying.
   Employee leaving is a threat as the company only have three employees. Hiring new
    employees will require new training and will result in additional costs especially if it is
    difficult to find the perfect fit employee.