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T&D Exam

The document discusses a training program called Bridging Cultures that was implemented by QMS Global Manufacturer to address cultural, class and language issues that were affecting productivity and morale at one of its manufacturing plants. It provides details on the assessment conducted and recommendations made, and outlines questions related to focusing business areas in cultural training, importance of such training, evaluating its effectiveness, types of reports needed to identify training needs, emerging trends in training, the training process, issues affecting company training, training methods and need analysis levels.

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Ishak Ishak
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56 views2 pages

T&D Exam

The document discusses a training program called Bridging Cultures that was implemented by QMS Global Manufacturer to address cultural, class and language issues that were affecting productivity and morale at one of its manufacturing plants. It provides details on the assessment conducted and recommendations made, and outlines questions related to focusing business areas in cultural training, importance of such training, evaluating its effectiveness, types of reports needed to identify training needs, emerging trends in training, the training process, issues affecting company training, training methods and need analysis levels.

Uploaded by

Ishak Ishak
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Riara School of Business

Nurturing business innovators

SEPTEMBER – DECEMBER 2019 TRIMESTER


EXAMINATION FOR BACHELOR OF BUSINESS ADMINISTRATION

RHR 403: TRAINING AND DEVELOPMENT

DATE: DECEMBER 2019 TIME: 2 HOURS


INSTRUCTIONS
i) Answer question one and any other two
ii) Marks allocated to each question are shown at the end of the question
iii) Arrange your work neatly and indicate the questions answered in the
Examination booklet

QUESTION ONE: COMPULSORY (30 MARKS)

QMS Global Manufacturer - Our Cultural and Language differences are dividing our
Division!

QMS was experiencing cultural, class and language issues in one of its manufacturing divisions.
The plant's production schedule, quality goals and return rate goals were in decline. Morale and
engagement were suffering due to stress and recent plant closings. The plant manager and Human
Resources decided to address the issues facing the plant and employees. They investigated the
plant situation by interviewing plant executives, human resource professionals, and plant managers
and by conducting employee focus groups. Following the assessment, reports and feedback
sessions with prioritized recommendations were provided to the Executive Team. It was decided
that providing insights and tools for working better together across the multitude of complexities
that existed within the plants would open dialogue and communicate expectations for working
more respectfully. The feedback sessions resulted in decisions to conduct some training sessions.
They customized its Bridging Cultures training program to address specific issues uncovered by

1
the interviews and focus groups. Sessions were conducted for employees and for managers by two
senior cross cultural experts who mirrored several of the cultures represented within the plant
environment.

a) Assuming you are one of the cross cultural experts contacted to conduct the training. Explain
Five Business Areas you would focus on. (10 Marks)

b) Discuss Five Importance of Bridging Culture training programs for the employees of QMS
Global. (10 Marks)

c) Using the Kirkpatrick Model of Evaluation explain the Four levels QMS Global can use to
evaluate the effectiveness of the Bridging Culture training program. (10 Marks)

QUESTION TWO

a) Imagine you are the Human Resource Manager of a factory with 500 workers making Fabric
for export to Europe, explain Five kinds of reports and evidence you would need from their
supervisor to determine that they need training. (10 Marks)

b) Discuss Five emerging trends in the area of training and development. (10 Marks)

QUESTION THREE

a) Clearly Explain the process of Training and Development. (12 Marks)

b) Discuss Four key issues affecting companies and influencing training practices. (8 Marks)

QUESTION FOUR

a) You have been invited to train a group of young professionals of KQ enterprises on the topic
“Financial Management skills for a better tomorrow”. Discuss Two training methods that you will
adapt as the trainer and the advantage of using them. (10 Marks)

b) Discuss any Two levels of need analysis in Training and development. (10 Marks)

*****END****

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