Technical Support Guide

Gen 2.0 & 2.1

Micro SD Navigation (AVN)
Display Audio (DA)

AVN (with Navigation)

Display Audio (without Navigation)

October, 2015

1
 Technical Support Guide

Gen 2.0 & 2.1 Micro SD Navigation (AVN)

Gen 2.0 & 2.1 Display Audio (DA)

2
 Contents
1. Introduction of Gen 2.0 & 2.1 Audio/Navigation System
- System Types ........................................................................... 4
- Part Number Information -.--------------... 5-7
- Summary of Features--- ---------..----- 8
- Main Screens (AVN/Display Audio) .....----------. 9-10
- APPS Function .-..----...-------------... 11-12
- INFO Function -.-...----...------------.. 13
- Navigation Function ...------------..----- 14
- Audio/Visual Functions -.---------.------.. 15-20

2. Troubleshooting
- System Diagram (AVN/Display Audio) ----------.. 22-23
- Connections and Pins --.-...-------------. 24-27
- On-Board Diagnostic Mode .----------.---... 28-30
- No power, No sound (All modes) with Internal & External Amp. 31-33
- No sound (AM/FM)/Volume fades up and down (AM/FM/HD) . 34-35
- No sound (SAT), (CD), (USB), (AUX), (iPod) ...--.---. 36-40
- CD skip, CD won’t play correctly ------..---...--. 41-42
- Sound is poor or noisy, No illumination ------..---. 43-44
- No Map is displayed (NAV UNIT ONLY) -......--..----. 45
- Poor or no response from touch screen ..-----.-..--. 46
- Current GPS position does not move ---.------.-. 47
- Bluetooth does not work ----------------. 48
- Rear View Camera won’t display (NAV/Non NAV) -----. 49-50
- STARLINK ----------------------. 51-53
- Mirrorlink ----------------------- 54
- aha Radio ---.--- ---------------- 55-72
- Pandora Radio --------------------.. 73-84
- DCM / Siri --------------------.. 85-88

3. Frequently Asked Questions (FAQ)

- Navigation ----------------------. 89-90
- Bluetooth Hands-free -------------.----. 91-92
- Audio/Visual --..--------------..----. 93-96
- APPS, INFO, Voice Recognition and Others .-------. 97-101
-STARLINK----------------------.. 102-118

4. Glossary
- [A] - [S] -------------------.----. 119-120
- [U] - [number] ------------------. 121
3
1. Introduction of Audio/Navigation System
System Types

(1) AVN (with Navigation)

Micro SD card
(Map data only)

(2) Display Audio (without Navigation)

4
1. Introduction of Audio/Navigation System
Part Number Information

(1) AVN (with Navigation)

Coun DCM Con-
Gen Vehicle Subaru Part No. Face ID Navi Map Amplifier
try nec
on
External
2015 Legacy 86271AL66A FB664US micro SD
AMP
No
Built-in
2015 Outback 86271AL64A FB644US micro SD
AMP
2015 Impreza Built-in
86271FJ630 FM634US micro SD No
2015 Crosstrek XV AMP
2.0
External
2016 WRX 86271VA630 FV631US micro SD No
AMP
External
86271SG680 FF687US micro SD
USA AMP
2016 Forester Yes
Built-in
86271SG660 FF667US micro SD
AMP
External
2016 Legacy 86271AL69A FB695US micro SD
AMP
Yes
Built-in
2016 Outback 86271AL68A FB685US micro SD
AMP
2.1
Built-in
2016 Impreza 86271FJ650 FM655UH micro SD Yes
AMP
Built-in
2016 Crosstrek XV 86271FJ670 FM675UH micro SD No
AMP
2015 Legacy External
86271AL67A FB674CS micro SD No
2015 Outback AMP
2015 Impreza Built-in
86271FJ730 FM734CS micro SD No
2015 Crosstrek XV AMP
2.0 External
2016 WRX 86271VA730 FV731CS micro SD No
AMP
Can- External
86271SG780 FF787CS micro SD
ada AMP
2016 Forester No
Built-in
86271SG760 FF767CS micro SD
AMP
2016 Legacy External
86271AL65A FB655CS micro SD No
2016 Outback AMP
2.1
2016 Impreza Built-in
86271FJ750 FM755CH micro SD No
2016 Crosstrek XV AMP

5
1. Introduction of Audio/Navigation System
Part Number Information

(1) AVN (with Navigation)

Map Micro SD Card Part Number

Vehicle Subaru Part No. Map Version

2015 Legacy
86283AL66A
2015 Outback
2015 Impreza
2013 Q3
2015 XV Crosstrek
86283FJ630
2016 WRX
2016 Forester
2016 Legacy
86283AL68A 2014 Q3
2016 Outback
2016 Impreza
86283FJ650 2014 Q3
2016 XV Crosstrek

The latest Map Micro SD Card is available at SOP.

6
1. Introduction of Gen II Audio/Navigation System
Part Number Information

(2) Display Audio (without Navigation)

Coun DCM Con-
Gen Vehicle Subaru Part No. Face ID Amplifier
try nec
on
External
2015 Legacy 86201AL66A FB664UM
AMP No
2015 Outback 86201AL64A FB644UM Built-in AMP
2015 Impreza
86201FJ660 FM664UM Built-in AMP No
2.0 2015 Crosstrek XV
External
2016 WRX 86201VA650 FV651UM No
AMP
USA External
86201SG680 FF687UM
2016 Forester AMP Yes
86201SG660 FF667UM Built-in AMP
External
2016 Legacy 86201AL69A FB695UM
AMP Yes
2.1 2016 Outback 86201AL68A FB685UM Built-in AMP
2016 Impreza 86201FJ680 FM685UM Built-in AMP Yes
2016 Crosstrek XV 86201FJ700 FM705UM Built-in AMP No
2015 Legacy
86201AL67A FB674UM Built-in AMP No
2015 Outback
2.0
Can- 2015 Impreza
86201FJ760 FM764CM Built-in AMP No
ada 2015 Crosstrek XV
2016 Legacy External
2.1 86201AL65A FB655CM No
2016 Outback AMP

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1. Introduction of Gen II Audio/Navigation System
Summary of Features
Features AVN (with Navi) Display Audio (w/o Navi)
TFT Size (resolution) 7-inch WVGA (800x480) 7-inch WVGA (800x480)
Display
Touch Panel Electro-Static Type Electro-Static Type
Screen Design Customized Customized
HMI
Vehicle Settings Customized Customized
AM/FM (RBDS) Yes Yes
HD Radio *Yes *Yes
Sirius XM Yes Yes
DVD N/A N/A
CD Yes (single CD) Yes (single CD)
Audio
AUX Yes Yes
USB/iPod/iPhone Yes Yes
BT-Audio Yes Yes
SD-Audio Yes No
Harman Audio AMP Yes (if equipped) Yes (if equipped)
Video USB/Micro SD/iPod-iPhone Yes / Yes / No Yes / No / No
Phone Bluetooth Hands-free Yes Yes
Navigation Supplier NNG N/A
Navigation Media Micro SD Card (8GB) N/A
Navigation
Traffic Info ***Sirius XM Traffic N/A
Map Update TBD N/A
Voice Recognition Yes Yes
Rear View Camera Yes Yes
Rear Seat Entertainment (RSE) N/A N/A
STARLINK & Aha Yes Yes
MirrorLink Yes Yes
Connectivity Pandora *Yes *Yes
Stitcher **Yes **Yes
Sirius XM Data Service ***Yes ***Yes
CAN/UART ****Yes ****Yes
Communica-
tion DCM (Data Communication
*****Yes *****Yes
Module)
*Not available for Canadian model
** Available for 2016 Legacy/Outback
***Not available for Gen 2.0 Canadian model. Available for Gen 2.1 Canadian model except Fuel Service.
****Available for 2015 and 2016 Legacy/Outback
***** Available for 2016 Forester and Legacy/Outback (Except Canadian Model)

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1. Introduction of Gen II Audio/Navigation System
Main Screens
(1) AVN (with Navigation)

HOME Screen APPS Screen

• MAP: Navigation MAP • APPs (Applications) needs to be installed on

• Audio: List of Audio Sources user’s smartphone
• Phone: Bluetooth Hands-free call • Smartphone communicates with the unit via
• APPs: STARLINK, MirrorLink, aha, *Pandora USB or Bluetooth connection
• INFO: **Sports, **Weather, **Stocks, **Fuel • Smartphone communicates with internet via
• SETTINGS: General Settings wireless network (Wifi, 3G, 4G, 4G LTE)
(Pandora: Not available for Canadian model)

MAP Screen INFO Screen

• MAP data is stored in the micro SD card • Information of Sports, Weather, Stocks and Fuels is
• GPS, Gyro and Speed signal are used to locate provided by Sirius XM Radio Data Service**
the current vehicle position • Subscription is necessary for Sirius XM Radio Data
• Traffic information is provided by Sirius XM Ra- Service*
dio Data Service** • Information of Vehicle Monitor and Eco Monitor is
• Subscription is necessary for Sirius XM Radio fed via Vehicle ECU with CAN communication***
Data Service**
*Not available for Canadian model
**Not available for Gen 2.0 Canadian model. Available for Gen 2.1 Canadian model except Fuel Service.
***Available for 2015 and 2016 Legacy/Outback

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1. Introduction of Gen II Audio/Navigation System
Main Screens
(2) Display Audio (without Navigation)

HOME Screen APPS Screen

• Audio: List of Audio Sources • APPs (Applications) needs to be installed on

• Phone: Bluetooth Hands-free call user’s smartphone
• APPs: STARLINK, MirrorLink, aha, *Pandora • Smartphone communicates with the unit via
• INFO: **Sports, **Weather, **Stocks, **Fuel USB or Bluetooth connection
• SETTINGS: General Settings • Smartphone communicates with internet via
wireless network (Wifi, 3G, 4G, 4G LTE)
(Pandora: Not available for Canadian model)

Phone Screen INFO Screen

• http://www.subaru.com/owners/vehicle- • Information of Sports, Weather, Stocks and Fuels

resources.html?bluetooth=true for phone is provided by Sirius XM Radio Data Service**
compatibility information • Subscription is necessary for Sirius XM Radio
• Phone needs to have HFP (Hands-free Data Service*
Profile) for Bluetooth Hands-free calls • Information of Vehicle Monitor and Eco Monitor is
• Phone needs PBAP (Phonebook Access fed via Vehicle ECU with CAN communication***
Profile) or OPP (Object Push Profile) for
phone contacts transfer
*Not available for Canadian model
**Not available for Gen 2.0 Canadian model. Available for Gen 2.1 Canadian model except Fuel Service.
***Available for 2015 and 2016 Legacy/Outback

10
1. Introduction of Gen II Audio/Navigation System
APPS Function

STARLINK, MirrorLink, aha, Pandora

To operate a APPS function

• App (application) needs to be installed on
user’s smartphone
• Smartphone needs to connect with the
unit via USB or Bluetooth depending on
phone models and application being used
• Smartphone requires the mobile data plan
• Smartphone needs to connect to the inter-
net via wireless network (3G, 4G, 4GLTE
or Wifi)
Pandora: Not available for Canadian model

Communication

Head unit Data Servers

OR

3G/4G/4GLTE/Wi-Fi

Smartphone

11
1. Introduction of Gen II Audio/Navigation System
APPS Function

STARLINK Screen MirrorLink Screen

STITCHER is available for Gen 2.1

Aha Screen Pandora Screen*

APPs, Supported Device, Connection Method

Features App for Smartphone Supported Device Connec

on Method to Unit

iPhone: USB (Gen 2.0) and

iPhone: iOS 4.3.5 or later
STARLINK STARLINK Bluetooth (Gen 2.1)
Android: Android 4.0 or later
Android: Bluetooth

Refer to Mirror Link Website Refer to Owner's Manual (P141 for

MirrorLink USB
(h*p://www.mirrorlink.com/apps) Gen 2.0, P151 for Gen 2.1)

iPhone: iOS 5.0 or later iPhone: USB

aha aha
Android: Android 2.2 or later Android: Bluetooth

iPhone: iOS 5.0 or later iPhone: USB

*Pandora Pandora
Android: Android 2.2 or later Android: Bluetooth

*Not available for Canadian model

12
1. Introduction of Gen II Audio/Navigation System
INFO Function

Sports, Weather, Stocks, Fuel

INFO Screen
• Information of Sports, Weather, Stocks
and Fuel is provided by Sirius XM Radio
Data Service
• Subscription is necessary for Sirius XM
Radio Data Service
• For AVN user’s current location will be
determined by GPS signals for the
Weather and Fuel information
• For Display Audio the desired location for
the Weather and Fuel information will be
Not available for Gen 2.0 Canadian model. Available for Gen 2.1 Canadian
model except Fuel Service setup on the unit by the user

Vehicle Monitor, Eco Monitor

Vehicle Monitor Screen Eco Monitor Screen

Information is fed via Vehicle ECU with CAN communication (Available for 2015 and 2016 Legacy/Outback)

STARLINK Safety and Security services

Available for 2016 Forester and Legacy/Outback (USA Model only)

13
1. Introduction of Gen II Audio/Navigation System
Navigation Function

Navigation Features

MAP Screen
• Current position is calculated by GPS,
Gyro and Speed signals
• Current positioning error is up to 300ft
(100m)
• Map data is stored in micro SD card
(8GB)
• Traffic information displayed on the Map
is fed via Sirius XM Radio Data Service*
• Subscription is necessary for Sirius XM
Data Service*
*Not available for Gen 2.0 Canadian model. Available for Gen 2.1 Canadian model

GPS Signal Indicator Screen

Good GPS Reception Poor GPS Reception

Voice Recognition Screen

• Able to control navigation functions by voice commands
• To control Navigation by voice commands, TTS Voice must be selected

CAUTION Screen
• "Caution" screen will be disap-
peared if "I Agree" button is not
pressed within 5 seconds

14
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions
AM, FM, Sirius XM, aha, *Pandora, CD,
Bluetooth Audio, USB, iPod, micro SD

Audio Source Screen

Pandora: Not available for Canadian model

Mix (AM/FM/XM) Preset Stations

• Store up to 36 stations from any of
the AM, FM and Sirius XM radios

Station List (FM Only) Screen

• FM stations are sorted by Genre such as

Classic, Jazz, Rock, Country, News, R&B,
Sports and Other
• Station list cannot be updated automatically
by the GPS signal, but update manually
from FM radio screen by pressing the “LIST”
button

*Not available for Canadian model

15
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions

Cache Radio Program (AM/FM/HD)

• When the radio broadcast is interrupted by anoth-
er audio output, such as an incoming phone call or
Voice Recognition, the unit will automatically
cache the interrupted portion and perform time-
shift (20 minutes max) playback when the interrup-
tion ends

HD Radio (Artist Experience)

• When available, HD Radio will supply visual in-
formation such as Album Art, and Artist Pictures
on screen related to the content being played.
• No visual information is displayed when the HD
radio is not transmitting the visual data

HD Radio: Not available for Canadian model

USB / Micro SD (Audio/Video/Picture)

• Audio, Video and Image files stored
on USB memory and Micro SD card
can be played back or viewed
• While driving, video/slideshow will not
be played back, but the user will hear
the audio portion of the video
• Audio, Video and images files saved
in the Map SD card cannot be played
and viewed

Micro SD functions: Not available for

non-Navigation equipped models

Supported Format & Files

Media Type Format Audio Files Video Files Image Files
USB 2.0 HS
USB Memory MP3/WMA/AAC WMV/AVI/MPEG4 JPG, JPEG
FAT 16/32
micro SD HC
Micro SD card MP3/WMA/AAC WMV/AVI/MPEG4 JPG, JPEG
Up to 32GB

16
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions

Sirius XM Satellite Radio

(Gen 2.0) (Gen 2.1)

Features Gen 2.0 Gen 2.1

Tag Yes Yes
SCAN Yes Yes
List Yes Yes
Sound Yes Yes
Cache No Yes
Featured Favorites No Yes
Smart Favorites No Yes
Tune Scan No Yes
Tune Start No Yes

• Tag: Tag information in the music broadcasting is preserved in the system and transmits to an iPod

• SCAN: Scan channels

• List: Display a list of category such as Pop, Rock, Hip-Hop, R&B and so on

• Sound: Display sound setting screen

• Cache: A radio program can be cached and played back in a time shifted manner. The program
that is currently being listened to, and channel programs registered as Smart Favorites can be
cached. (Available for Gen 2.1)

17
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions

• SXM Featured: SXM Featured is a collection of

channels that are created by the Sirius XM pro-
gramming team that are updated several times
throughout the year. The SXM Featured channels
can be found under the SXM Category screen. To
use this function, the “SXM Featured” should be
turned on in the option screen.
(Available for Gen 2.1)

• Smart Favorites: Smart Favorites can be

set up by the user. They can select up to 5 SXM
channels from the preset bank. The Smart Favor-
ite channels will be cached simultaneously from
when the SXM signal is first received.
(Available for Gen 2.1)

18
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions

Sirius XM Satellite Radio

• Tune Scan: Tune Scan is a function to play
the first 10 seconds of Smart Favorite channels. It
is necessary to turn on Tune Scan at the option
screen to use this function. Some Channels may
not be able to Tune Scan due to station content or
the way it is broadcast.
(Available for Gen 2.1)

• Tune Start: Tune Start begins playing the cur-

rent program from the beginning when tuning to a
channel registered in Smart Favorites, allowing
you to enjoy the complete program. It is necessary
to turn on Tune Start at the option screen to use
this function.
(Available for Gen 2.1)

19
1. Introduction of Gen II Audio/Navigation System
Audio/Visual Functions

Siri (Siri Eyes Free)

• An extension of Apple's Siri functionality for ena-
bling voice control of an iOS mobile device
(iPhone, iPod touch)
• Device is connected with the head unit via Blue-
tooth connection
• Device communicates with internet via wireless
network (Wifi, 3G, 4G, 4G LTE)
• Press and hold the “Talk Switch” on the steering
switch to start and then speak when the beep
sound is heard
(Available for Gen 2.1)

Supported Models Supported iOS Version

iPhone 4S, 5, iPod Touch (5th genera?on) or later iOS 6 or later

20
MEMO

21
2. Troubleshooting
System Diagram - AVN
CAN (*1)

GPS-ANT SXM-ANT

Multimedia
Head Unit
RADIO-ANT
7 inch UART(*1)
A/C Panel
Capacitive Touch
PWR Screen UART
RADIO
ANT-AMP A/C ECU
AM/FM
(*4)
PWR SXM
MIC CD Video
Bluetooth Rear View Camera
Analog
USB PWR
(*5)
Analog AUX
MIC DCM (*2) HD Radio (*3)
(*4) Mute Aha Radio
Pandora (*3) IF-Box
Starlink AUX
Mirrorlink Mini Jack
4ch AMP
(*5) USB
Front VR/TTS USB 2.0
DCM (*2) HUB USB
Rear
Navigation
Micro SD Card
(*6)
HARMAN PWR STEERING
AUDIO AMP
(Option) SW
IE-BUS
HARMAN PWR
AUDIO AMP
(Option)
IE-BUS
(*7) (*1) Applicable for 2015 and 2016 Legacy and Outback
Front/Rear Tweeter
(*2) Applicable for 2016 Forester, Legacy and Outback (USA Model Only)
(*3) Not applicable for Canadian model
(*4) DCM is not equipped
DCM (*2) (*5) DCM is equipped without external AMP
(*6) DCM is not equipped with external AMP
(*7) DCM is equipped with external AMP

22
2. Troubleshooting
System Diagram - DA (Display Audio)
CAN (*1)

SXM-ANT

Multimedia
Head Unit
RADIO-ANT
7 inch UART(*1)
A/C Panel
Capacitive Touch
PWR Screen UART
RADIO
ANT-AMP A/C ECU
AM/FM
(*4)
PWR SXM
MIC CD Video
Bluetooth Rear View Camera
Analog
USB PWR
(*5)
Analog AUX
MIC DCM (*2) HD Radio (*3)
(*4) Mute Aha Radio
Pandora (*3) IF-Box
Starlink AUX
Mirrorlink Mini Jack
4ch AMP
(*5) USB
Front VR/TTS USB 2.0
DCM (*2) HUB USB
Rear
(*6)
HARMAN PWR STEERING
AUDIO AMP
(Option) SW
IE-BUS
HARMAN PWR
AUDIO AMP
(Option)
IE-BUS
(*7)
Front/Rear Tweeter (*1) Applicable for 2015 and 2016 Legacy and Outback
(*2) Applicable for 2016 Forester, Legacy and Outback (USA Model Only)
(*3) Not applicable for Canadian model
DCM (*2) (*4) DCM is not equipped
(*5) DCM is equipped without external AMP
(*6) DCM is not equipped with external AMP
(*7) DCM is equipped with external AMP

23
2. Troubleshooting
Connections and Pins

Connector A

Connector A # Internal AMP Harman AMP Description

(POWER INPUT/ 1 FR+ FR+ OUT Audio signal (Front Right)
SPEAKER OUTPUT) 2 FL+ FL+ OUT Audio signal (Front Left)
3 ACC ACC IN ACC power supply
4 BU+B BU+B IN Back-up power supply
5 FR- FR- OUT Audio signal (Front Right)
6 FL- FL- OUT Audio signal (Front Left)
7 GND GND GND Ground
8 ANT+ ANT+ OUT Antenna amplifier power supply (12V)
9 N.C. N.C. Not Connected
10 ILL+ ILL+ IN Illumination signal (12V)
11 RR+ N.C. OUT Audio signal (Rear Right) / Not Connected
12 RL+ INT+ OUT Audio signal (Rear Left) / Interface Box
13 RR- N.C. OUT Audio signal (Rear Right) / Not Connected
14 N.C. SLD2 GND Not Connected / Ground
15 ILL- ILL- IN Illumination signal
16 RL- INT- OUT Audio signal (Rear Left) / Interface Box

24
2. Troubleshooting
Connections and Pins

Connector B

Connector B # Internal AMP Harman AMP Descriptions

(Steering Wheel SW, 1 IGN * IGN* IN Ignition power supply
MIC, etc) 2 REV REV IN Reverse signal (12V)
3 BRIGHT BRIGHT
4 MACC MACC OUT Mic power supply (5V)
5 MIC+ MIC+ IN Mic signal
6 MIC—DET MIC—DET IN Microphone Detection
7 N.C. TX+ IN/OUT Not Connected / Communication+
8 N.C. TX- IN/OUT Not Connected / Communication -
9 CANH * CANH* IN/OUT Communication+
10 CANL * CANL* IN/OUT Communication-
11 AC-UART+ * AC-UART+* IN/OUT Communication+
12 AC-UART- * AC-UART-* IN/OUT Communication-
13 N.C. N.C. Not Connected
14 SHIELD-GND(AUX)* SHIELD-GND(AUX)* GND Ground
15 PKB PKB IN Parking brake signal
16 N.C. MUTE GND Not Connected / Mute
17 SPD SPD IN Vehicle speed signal
18 SHIELD-GND(MIC)* SHIELD-GND(MIC)* GND Ground
19 MIC- MIC- GND Ground
20 N.C. N.C. Not Connected
21 SW1 SW1 IN Mic sw signal
22 SW2 SW2 IN Mic sw signal
23 SWG SWG GND Ground
24 N.C. N.C. Not Connected
25 AUX-DET AUX-DET
26 AUX-R+ AUX-R+
27 AUX-LR- AUX-LR-
28 AUX-L+ AUX-L+

* N.C. for 2015 Impreza, XV Crosstrek, 2016 WRX and Forester

25
2. Troubleshooting
Connections and Pins
Connector D

Connector C Connector E

Connector C (Rear Camera) # Pin Descriptions

1 CGND GND Camera Ground
2 CB+ OUT Back-eye camera power supply (6V)
3 CV+ IN Video
4 CV- GND Ground
5 N.C. Not Connected

Connector D (Radio Antenna) # Pin Descriptions

1 SUB-ANT* IN Radio Signal (Sub)
2 SUB-ANT-DET* IN Ground
3 MAIN-ANT IN Radio Signal (Main)
4 GND GMD Ground
5 N.C. Not Connected
* N.C. for 2015 Impreza, XV Crosstrek, 2016 WRX and Forester

Connector E (USB) # Pin Descriptions

1 N.C. Not Connected
2 N.C. Not Connected
3 D+ IN Data
4 D- IN Data

26
2. Troubleshooting
Connections and Pins
Connector G

Connector F Connector H

Connector F (DCM)* # Pin Descriptions

1 N.C. Not Connected
2 N.C. Not Connected
3 N.C. Not Connected
4 N.C. Not Connected
5 N.C. Not Connected
6 N.C. Not Connected
7 N.C. Not Connected
8 MUTE IN DCM
*Applicable for 2016 Forester, Legacy and Outback (USA Model Only)

Connector G (XM Antenna) # Pin Descriptions

1 ANT IN XM Radio Signal

2 GND GND Ground

Connector H (GPS Antenna) # Pin Descriptions

1 ANT IN GPS Signal

(AVN Only)

2 GND GND Ground

27
2. Troubleshooting
On-Board Diagnostic Mode

1. Outline
On-Board Diagnostics can check the connectivity of devises, the vehicle signals, the
radio reception and rear view camera setting.

2. How to enter On-Board Diagnostic mode

2-1. Enter the Diagnostic mode
Procedure:
1) Turn the ignition switch to ACC.
2) Press the button (b) twice with the button (a) pressed.

3) “Line Diag” screen is displayed.

4) Check the connection status with the “Connectivity Check” in
the “Line Diag” screen.

Note:
1. “UART” and “CAN” are not shown for
86271FJ630/730 and 86201FJ660/760
2. “GPS” will indicate “NG” on non-Navigation
equipped Infotainment systems

2-2. Exit the Diagnostic mode

Pressing the button (c) for 3 seconds or more, or turning the ignition switch from
the ACC to OFF position can exit the diagnostic mode.

28
2. Troubleshooting
On-Board Diagnostic Mode

3. Display Layout and Explanation

3-1. Top Display Layout

③ ⑤
* *
②

⑦
④
Note:
1. “UART” and “CAN” are not shown for 86271FJ630/730 and 86201FJ660/760
2. “GPS” will indicate “NG” on non-Navigation equipped Infotainment systems

No Explanation No Explanation
Main title ④ Enter Camera Setting
① [White] after check ⑤ Vehicle Signal
[Black] under check
⑥ Vehicle Signal Check Results
② Connected Devices
⑦ Enter Audio Check
③ Results of Connectivity Check

3-2. Enter “Camera Setting”

If "Camera Setting" button is touched, the screen changes to “Camera Setting” mode.
Camera Setting
Default ⑨
No Explanation
⑧ ⑧ Return to Previous Screen
Initialization of Maker Line
⑨
Adjustment
⑩ Marker Line Adjustment
Finalization of Marker Line
⑩ ⑪
Adjustment
Return Set ⑪
Note:
For a detailed procedure to adjust the camera settings, refer to STIS. Please select the Service Manual and refer
to the Navigation System under the Entertainment Section (ET)

29
2. Troubleshooting
On-Board Diagnostic Mode
3-3. Enter “Audio Check”
If the "Audio Check" button is touched, the screen changes to “Audio Check” mode.

Line Diag Return ⑬ No Explanation

⑬ Return to Previous Screen
Audio Check
⑭ ⑭ Selection of Radio Band (AM/FM)
MODE SEEK DOWN SEEK UP
⑮ ⑮ Change Radio Frequency
・AM/FM ： FM XXXX kHz
⑯ ⑯ Radio Frequency
・Speaker Check
Speaker Check
Speaker Check ON ⑰ ⑰ [“OFF”, Black] after check
[“ON”, Light Blue] under check

4. How to check STARLINK Connectivity ID Number and

Software Version Information
4-1. Enter the Service Menu
Procedure:
1) Turn the ignition switch to ACC
2) Press the button (b) 5 times with the button (c) pressed.

3) “Service Menu” is displayed

STARLINK Connectivity ID Number:
Touch “Product Information” to display
the Connectivity ID (16 digits)

Software Version Information:

1. Touch “Service Information”
2. Touch “Version Information”
3. Touch “Push” next to AVN or DA

4-2. Exit the Service Menu

Pressing the button (c) for 3 seconds or more, or turning the ignition switch from
the ACC to OFF position can exit the diagnostic mode.

30
2. Troubleshooting
NO POWER

Condition: No Audio, No Display, No Illumination in all modes.

Check connector (A) at

the rear of the head unit.

Is connector (A) securely Connect securely.

connected? No Repair broken wire or
Are all wires connected to replace the wire harness.
the connector?

Yes

Is ACC and BU voltage 12 Check the fuse, the con-

Volts or the same as the No dition of connector pins Re-check for
vehicle voltage? and ground wiring. original condition.
Repair or replace if
necessary.

Yes

Does the head unit turn No

ON when ACC turns ON? Replace the Head Unit.

Yes

Re-check for original

condition.

31
2. Troubleshooting
NO SOUND (All modes) with Internal Amp

Condition: Absolutely no sound on all modes

No sound for all audio

sources or modes

Is the VOLUME set to a No Turn up VOLUME and

audible level? re-check for original
condition.

Yes
Replace or repair it and
Check resistance of all re-check for original
speakers for opens or condition.
shorts to ground. Yes
Note:
Are any physical damage, If a speaker or wire harness is
shorted or grounded shorted or grounded, the head
unit will shut off the audio output
conditions found? due to circuit protection.

No

Replace the head unit.

32
2. Troubleshooting
NO SOUND (All modes) With External Amp

Condition: Absolutely no sound on all modes.

Check the B+ and ACC at the No

amp. Is power present? Repair or replace fuses.
Replace the head unit.

Yes
No
Check the Mute Line from the No
head unit to the amplifier. With Inspect the mute line Disconnect the amp and
Audio playing the voltage at No circuit for shorts to Yes test the mute line again.
the amp should be above 3.5 ground. Is the Mute line above
Volts. Are any shorts to 3.5 volts?
Is the Mute line above ground found?
3.5Volts?
Repair or replace harness. Yes
Yes
Yes
Check speaker line at the amp
for any shorts to ground. Remove ground short. Replace the audio amp.
Any shorts to ground?

No

Check across the speakers to Yes

see if there are any shorted Repair or replace the speaker.
speakers. Any shorted
speakers?

No
Disconnect the head unit and
the amp. Test the Audio lines Yes
from the head unit to the amp Repair or replace the harness.
for any opens or shorts to
ground.
Any opens or shorts found?

No
Yes
Check for 2.5Volts on the IE- Replace the audio amp.
Bus communication line out of
the head unit.

Is there 2.5 Volts on the TX+

and TX- lines? Replace the head unit.
No

33
2. Troubleshooting
NO SOUND (AM/FM)

Condition: No sound on Radio mode (AM/FM)

No sound for AM/FM.

Is the VOLUME set to a No Turn up the VOLUME

audible level? and recheck for original
condition.

Yes

Check if Antenna jack is

securely connected to
the head unit. Yes The problem was
solved.
Radio sound came
back?

No

Remove antenna jack Check ANT+B voltage

from the head unit and from the head unit. Check antenna system.
connect a known good Yes (A - 10P connector, #8 pin
external test antenna. voltage is 12V )
Ex) Roof antenna
Antenna AMP
Is the radio sound Is ANT+B voltage within Yes Antenna wire harness
restored? specification?

No
No

Replace the head unit.

Replace the head unit.

34
2. Troubleshooting
VOLUME FADES UP AND DOWN (FM/AM HD* RADIO)
Condition: A noticeable drop in audio level is heard when listening to AM/FM radio.

Audio level is fading

up and down on AM/
FM.

The radio is in Analog Move to a location

Is the orange HD logo No mode and the vehicle is closer to the broadcasting
being displayed on the moving out of the radio radio station, and check for
AM/FM screen? station coverage area. original condition.
Yes

Press the settings icon The problem was

on the top of the solved. The vehicle
AM/FM screen, and turn was traveling out of HD
off the HD radio. coverage area and the
unit was changing from
Yes HD to analog. This
Was the problem causes a change in
solved? Audio.

No

Move to a location
closer to the
broadcasting radio
station, and check for
original condition.

*Not available for Canadian model

35
2. Troubleshooting
NO SOUND (SAT RADIO)
Condition: No sound on SAT radio

No sound for SAT (Satellite)

radio.

Check surroundings: Yes Move the vehicle to a

Is the vehicle in an location open to the sky
environment where the signal and check it again.
is difficult to receive?

No

Change to other modes (AM/

FM/CD) and then select a XM Yes
The problem was solved.
mode again. Did the SAT radio
sound come back?

No

SAT radio is a paid service. Contact Satellite Radio

Yes
Did the customer’s company and check
subscription expire? Or, did subscription status.
the free subscription expire? Renew as needed.
Note:
1. “UART” and “CAN” are not
No shown for 86271FJ630/730
and 86201FJ660/760
2. “GPS” will indicate “NG” on
Check if Antenna jack is non-Navigation equipped Info-
securely connected to the tainment systems
head unit.
And check the connectivity in The problem was
diagnostic mode. solved.
Is the SAT radio sound Yes Disconnect SAT anten-
restored? na connector from the
head unit and connect a Yes
known good test Check antenna system
No (Antenna wire harness,
external SAT antenna.
Roof antenna, etc.)
Is the SAT radio sound
Check SAT power supply Yes restored?
voltage from the head unit.
(1P connector G, output 5V )
Replace the head unit.
Is voltage within specification? No No

36
2. Troubleshooting
NO SOUND (USB)
Note:
1. “UART” and “CAN” are not
Condition: No sound on USB shown for 86271FJ630/730
and 86201FJ660/760
2. “GPS” will indicate “NG” on
No sound for USB. non-Navigation equipped Info-
tainment systems

Does the USB flash memory No The head unit will only
have MP3/WMA/AAC files? playback MP3/WMA/
AAC files in USB
mode.
Yes

Check the USB con-

nectivity in diagnostic No Re-connect the vehicle USB port.
mode. Does the diagnostic mode
Does the indicator display "OK"?
display "OK"?

Yes No
Yes
If the USB flash memory has an
Switch to USB mode
LED indicator, does this indicator
and re-check for
lamp light up when it is connected
original problem.
to the head unit?

No
Use a known good Yes
USB flash memory Yes Original USB flash
containing MP3/WMA/
memory could be
AAC files.
defective.
Does the head unit
play the files?
Replace the vehicle USB port with
No a known-good one and re-check
original problem.
Does the same issue occur?

Replace the head unit. Yes No

The vehicle USB port

is defective and
needs to be replaced.

37
2. Troubleshooting
NO SOUND (CD)

Condition: No sound on CD

No sound for CD.

Does the head unit No Is there any foreign object Yes

Remove foreign object.
accept and eject CD (ex. label) in the CD slot?
correctly?

Yes
Replace the head unit.

Yes No

Is the head unit installed No Re-install the head unit

property? properly and re-check
for original condition.

The head unit cannot

playback files other
Yes than CDDA/MP3/WMA/
Is CD-R/RW being Are CDDA/MP3/WMA/ No
AAC.
used? AAC files recorded to CD Re-check for original
-R/RW? condition with a CD-R/
No RW containing the
Yes supported media files.

Check to make sure

Insert and playback a that the original CD is
known-good, Yes not excessively
commercially available scratched or warped
CD. Does the CD play? and re-check for
original condition.

No

Replace the head unit.

38
2. Troubleshooting
NO SOUND (AUX)

Condition: No sound on AUX

Note:
1. “UART” and “CAN” are not
No sound for AUX shown for 86271FJ630/730
and 86201FJ660/760
2. “GPS” will indicate “NG” on
non-Navigation equipped Info-
Yes tainment systems

Check the AUX connectivity in Check connection of

diagnostic mode. the cable (plug) to the
Does the indicator display head unit.
"OK"? No

Yes

Check the volume on the de- Adjust the volume on

vice connected. the device.
Is the volume on the device
minimum? Yes

No

Check the volume on the head Adjust the volume on

unit. the head unit.
Is the volume on the head unit
minimum? Yes

No

Inspect the cable condition. Repair or replace the

Is the cable shorted or dam- cable.
aged?
Yes

No

Replace the head unit.

39
2. Troubleshooting
NO SOUND (iPod)
Note:
1. “UART” and “CAN” are not
Condition: No sound on iPod shown for 86271FJ630/730
and 86201FJ660/760
2. “GPS” will indicate “NG” on
non-Navigation equipped Info-
Is the iPod compatible? tainment systems
No
See the owners manual page Non supported iPod
97 for a list of compatible Apple may not work.
products. For the latest updates
see Subaru.com.

Yes

Check the USB connectivity in

diagnostic mode since iPod
will be connected to USB port. No Reconnect the vehicle USB port.
Does the diagnostic mode
Does the indicator display display "OK"?
"OK"?
Yes

Yes No

Switch to iPod mode and

re-check for original condition.
Disconnect the iPod device
and check to see if iPod Examine customer's iPod.
works by itself. No
Use a known good iPod device
Does iPod play without being containing music files and re-
connected to the head unit? check for original condition.

Replace the vehicle USB port

Yes Use a known good cable from Yes with a known-good one and
the iPod to the USB port
re-check original condition.
Does the same issue occur?
Does the same issue occur?

No
iPod cable is Yes No
defective.

Replace the head unit. Original USB Port is

defective and needs to
be replaced.

40
2. Troubleshooting
CD SKIP

Condition: CD Skips

CD skips.

Yes Check the location if road

Does CD skipping only Yes Does CD skipping condition is good
occur when vehicle is in happen at the same (Ex. dirt road, railroad track,
motion? location? road construction may cause
CD skipping).

No No

Are the head unit mount- No Re-install the head unit

ing screws tight? properly and re-check for
original condition.

Yes

Replace CD with known-

good CD. No CD being used may be exces-
Does the problem still sively scratched/warped or has
occur? paper label on it. Replace disc
and re-check for original
condition.
Yes

Replace the head unit.

41
2. Troubleshooting
CD WON’T PLAY CORRECTLY

Condition: Won't read CD, abnormal playback, makes noise when playing CD

CD won't play correctly.

Is the CD clean and free No

Please clean the CD
from scratches and/or
and try again.
finger prints?

Yes

Yes Do not use CDs with a paper la-

Is a paper label on the bel. Paper labels will peel off and
CD? get jammed inside of the head
unit.
No

CD-R/RW Due to different makes of CD-R/RW, and

Is it a factory pressed CD
quality of recordings this can cause the
or CD-R/RW?
CD player not to play correctly.

Factory Pressed

Try a known good com-

mercially available CD.
Replace the head unit.
Is the condition fixed?
No

Yes

CD being used may be

excessively scratched/
warped or data recorded
is not supported. Replace
disc and re-check for
original problem.

42
2. Troubleshooting
SOUND IS POOR OR NOISY

Condition: Sound poor, sound too low, sound

Sound is Poor/Noisy.
too loud, and sound is distorted.

Move the vehicle to

IsIs
Isthe
sound
sound
sound noisy
noisy noisy
for forfor
Radio Radio Is the noise heard even in No an area with good
mode
Radio
Radio only
modeor ALL
mode modes?
ororAll
All area with good radio reception and
modes? reception? re-check for original
condition.

ALL modes Yes Check where it hap-

pens.
Is the noise heard only at Yes Mountains or tall
the specific area? buildings cause multi
-path.
Airport or power line
No causes radio noise.

Check antenna system.

Ex) Roof antenna

Antenna AMP
Antenna wire harness

In case of the
Replace the media condition not fixed
player/iPod with a
known-good one and No Condition is
re-check. caused by
bad media
Is the condition still player/iPod.
present?

Yes

Check all speakers

(shorted, grounded). Cell phone or other
Yes Are there any after- No
wireless device is
All speakers are market product is in- close to the head
good? stalled? unit?
Yes Yes
No
No

Replace or repair Remove the product

speakers. and re-check for Replace the head unit.
original condition.

43
2. Troubleshooting
NO ILLUMINATION

Condition: No front panel button illumination / When headlights are on, does not change to night mode.

Note:
1. “UART” and “CAN” are not
shown for 86271FJ630/730
and 86201FJ660/760
2. “GPS” will indicate “NG” on
non-Navigation equipped Info-
tainment systems
Front panel illumination
does not light up.

Check the ILL+ signal in

diagnostic mode. Check if the ILL+ is connected
No Yes
correctly in the wire harness.
Does the diagnostic dis-
play shows “ON”? Does the illumination turn ON?

No
Yes The problem was
solved.
Check ILL + signal at the head
unit.
(10P connector A, #10 pin, input 12V No Vehicle wire harnesses
when ILL is ON) could be defective.
Is ILL + within specification?

Yes

Does the illumination No Replace the head unit.

turn ON?

Yes

The problem was

solved.

44
2. Troubleshooting
NO MAP IS DISPLAYED (NAV UNIT ONLY)

Condition: Audio is heard, but no map image is on screen.

Press “MAP” button. Yes

The problem was solved.
Is the MAP showing?
No

Check MAP SD card in the unit. No

Insert MAP SD card and try
Is MAP SD card in the unit? again.

Yes

Check the part number of MAP

SD card. Please see the page No Insert correct part number of SD
5 to identify the part number of
card and try again.
Map SD Card.

Is the part number correct?

Map SD Card Part Number
Yes

Swap the MAP SD card from

another unit. No
Replace the head unit.
Is the MAP showing?

Yes

Replace the MAP SD card.

45
2. Troubleshooting
POOR OR NO RESPONSE FROM TOUCH SCREEN

Condition: Poor or no response when touching the screen

Does the audio/tune No

knob work? Replace the head unit.

Yes
Yes
Is there a protective film
on the screen? Remove the protective film.

No
Yes
Is there dirt or liquid Remove dirt and/or liquid
spilled on the screen? from the screen.

No

Is the customer using a Yes

Operate with bare finger
stylus or finger nail to
tip.
touch the screen?

No

Is the steering switch Yes

Operate without touching
being touched at the steering switches.
same time?

No

Is there equipment that Yes

generates electromag- Move the equipment away
netic waves by the from the screen.
vicinity of the screen?

No
Yes
Replace the head unit.
Remove the 10pin har-
ness and check B+ and No
ACC to verify both are
between 11V and 16V.
Are voltages present? Check vehicle power sup-
ply to the head unit.

46
2. Troubleshooting
CURRENT GPS POSITION DOES NOT MOVE

Condition: Vehicle position icon is inaccurate / Vehicle position icon doesn’t move

Current GPS position

on map doesn't move
even though vehicle is
in motion.

Drive vehicle in an open

area with no obstructions
(buildings, hills,
Problem could be related to
structures). Yes
poor GPS reception due to
driving in a tunnel/area with
Does the current position
obstructive objects.
icon move in accordance
with the vehicle's
movement?

No

Is any aftermarket Yes Remove or disconnect it

electrical device installed? and re-check for the
original condition.

Note:
No “UART” and “CAN” are not
shown for 86271FJ630/730
and 86201FJ660/760

Check the GPS connectivi-

ty in diagnostic mode. Try a known good GPS
No
antenna connected to the
Does the indicator display head unit. No
"OK"?
Is the condition still
present?
Yes

Yes
Replace Navigation Replace the GPS antenna.
Head Unit.

47
2. Troubleshooting
BLUETOOTH DOES NOT WORK

Condition: Bluetooth device will not pair to the system

Gather following Information

from customer; Service
provider, phone manufactur-
er and model number.

Bluetooth devices that are not listed on Subaru

No web may not pair to the system.
Is Bluetooth device
compatible? Note: Bluetooth devices that are not listed as incompatible
Refer to: www.subaru.com or compatible have not been tested. This does not mean
that the unlisted Bluetooth device are incompatible, but that
Yes they simply have not been verified.

Turn ON the B/T function on your

On your device, is the Blue- No device first. Check the device user
tooth function turned ON? manual for information on this
procedure.
Yes
Did this solve the problem?

No Yes

Try another Bluetooth device.

Can another Bluetooth device

be connected?
The problem was
No
solved.
Yes Try pairing several time.

Yes Can another Bluetooth

Note :
device be connected?
Because of the nature of
Bluetooth, and the
differences in implemen-
No
tation across Bluetooth
device manufacturers,
sometimes it may take a
few attempts to complete
The Bluetooth device may be Replace the head unit. the initial pairing proce-
the cause of the concern. dure.

48
2. Troubleshooting
REAR VIEW CAMERA WON’T DISPLAY (AVN)

Condition: Rear View video does not show or is distorted onscreen

Check the rear view camera

Rear view camera won't display and re-connect.
or shows lines and/or distortion And check the connectivity in
on screen when in reverse. diagnostic mode.
If it is not restored, the rear
view camera needs to be
examined and/or replaced.

When the vehicle is in reverse,

does the Map screen change
to another screen? Yes
No

Check the REV connectivity in

Note:
diagnostic mode. “UART” and “CAN” are not shown
for 86271FJ630/730 and
When reverse gear is selected, No
86201FJ660/760
does REV show “ON”?
Check the reverse
Yes harness or vehicle side
condition.

Set a tester before ACC is ON

and check CB+ at the head The rear view camera and har-
unit right after ACC is ON. (5P ness between the head unit and
connector C CB+, #2 pin, output 6V) rear view camera needs to be
Yes examined and/or replaced.
Is it within specification?

No

Replace the head unit.

49
2. Troubleshooting
REAR VIEW CAMERA WON’T DISPLAY (DA)

Condition: Rear View video does not show or is distorted onscreen

Check the rear view camera

Rear view camera won't display
and re-connect.
or shows lines and/or distortion
And check the connectivity in
on screen when in reverse.
diagnostic mode.
If it is not restored, the rear
view camera needs to be
examined and/or replaced.

When the vehicle is in reverse,

does the Map screen change
to another screen? Yes
No

Check the REV connectivity in

Note:
diagnostic mode. 1. “UART” and “CAN” are not shown for
86271FJ630/730 and 86201FJ660/760
When reverse gear is selected, 2. “GPS” will indicate “NG” on non-Navigation
does REV show “ON”? No equipped Infotainment systems

Yes
Check the reverse
harness or vehicle side
condition.

Set a tester before ACC is ON

and check CB+ at the head
unit right after ACC is ON. (5P The rear view camera and har-
connector C CB+, #2 pin, output 6V) ness between the head unit and
Yes rear view camera needs to be
Is it within specification? examined and/or replaced.

No

Replace the head unit.

50
2. Troubleshooting
STARLINK APP NOT WORKING
Check if smartphone meets
the specification below? No Try it again with smartphone
which meets the speciation Condition:
・iPhone: iOS 4.3.5 or later for STARLINK App. - Displays error message (see pic 1)
・Android: Android 4.0 or later - STARLINK App (application) stops
- Power of phone turns off while operating
Yes STARLINK App
No - Bluetooth disconnects while operating
Is the power of smartphone ON? Turn power on smartphone.
STARLINK App
- Wireless data service is terminated while
Yes operating STARLINK App
Install STARLINK applica- - No or Poor phone reception while operating
Is STARLINK application No
installed to the smartphone? tion to the smartphone and STARLINK App
try it again.

Yes
Check to see if STARLINK APP
is working properly:
1. Press STARLINK App on the
smartphone. Yes Please wait and try access-
2. Press Settings on the bottom ing the application later.
left of the screen (see pic 2)

Do you see a Server Busy/Error

Message (see pic 3)?
Pic 1
No
Check if the smartphone is con- No Connect the phone to the
nected to the unit via unit via Bluetooth.
Bluetooth.

Yes
No Move to the good phone
Check if the smartphone is in
reception area and try it
good phone reception area?
again.
Yes
Try followings procedure.
No
The problem was solved.

1. Close and re-open STARLINK

application on the smartphone Pic 2 Pic 3
Perform followings on the unit
2. Turn power off, and then turn
on the smartphone. Yes 1. Select APPS and STARLINK
3. Delete STARLINK application 2. While the error message is dis- The problem was solved.
from the phone and reinstall the played on the screen, touch and hold
STARLINK app. the lower right corner of the screen for
No
30 seconds.
Does the same condition occur? 3. Remove a finger from the screen
4. The screen will switch to "Radio" or Replace the head unit.
"Audio Source" Yes
5. Try the STARLINK application

Does the same condition occur?

51
2. Troubleshooting
STARLINK APPS SCREEN WILL NOT DISPLAY
Condition: After pressing STARLINK a white screen is displayed

Does time on the phone differ Yes Set time correctly on the
more than 1 hour from your smartphone.
local time?

No

Is the connectivity ID number

written in the unit?
No
Note: Replace the head unit.
Refer to P.24 for the procedure
to check the connectivity ID
number.

Yes

Is the smartphone connected No Connect the phone to the

to the unit via Bluetooth? unit via Bluetooth.

Yes
No Move to the good phone
Check if the smartphone is in
reception area and try it
good phone reception area?
again.

Yes

Try followings procedure.

1. Close and re-open STAR-

LINK application on the No
smartphone The problem was solved.
2. Turn power off, and then
turn on the smartphone.
3. Delete STARLINK applica-
tion from the phone and
reinstall the STARLINK app. Replace the head unit.
Does the same condition Yes
occur?

52
2. Troubleshooting
STARLINK DISPLAYS NO IMAGES
Condition: After pressing STARLINK, images are not shown.

Perform followings on the unit.

1. Select APPS and STARLINK. No

The problem was solved.
2. While the error message is
displayed on the screen, touch
and hold the lower right corner
of the screen for 30 seconds.
3. Remove a finger from the
screen.
4. The screen will switch to
"Radio" or "Audio Source"
5. Try the STARLINK
Application.

Does the same condition

occur?

Yes

Replace the head unit. No

The problem was solved.
Does the same
condition occur?

Yes

Contact Clarion USA.

53
2. Troubleshooting
MIRRORLINK APP DOES NOT WORK
Condition: Mirrorlink App is grayed out

Is the smartphone compatible No

Please try mirrorlink with a
with mirrorlink? (OM p 141)
compatible phone.

Yes

Is the drivelink or carmode No Please download the correct

app downloaded on the app and try again.
smartphone?

Yes

Is the smartphone connected No Connect the smartphone to

to the unit via USB connec- the USB port of the vehicle
tion? and try again.

Yes

Test vehicle USB port by

inserting a USB drive with
Mp3 music. No Please refer to USB No
Sound section.
Does the Music play through
the USB port?

Yes

Replace the USB cable from

the smartphone to the vehicle No The problem was solved.
USB port with a known good
cable.
Does the condition still occur?

Yes

Replace the head unit.

54
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

Please make sure the aha app is

running on your mobile device.

Symptoms:

• aha application shuts down by itself.

• Unable to enter aha Mode.

Is the latest aha application No / Unknown Reinstall the latest aha

properly installed on application on
Smartphone? Smartphone.

Yes

1. Power OFF and ON the

Smartphone.
2. Close all background
apps including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB
cable from the vehicle USB
port and reconnect.
Android: Disconnect Blue- Yes
tooth connection with the
head unit and reconnect.
The problem was
Is the problem fixed? solved.

No
No
Replace the head unit.

55
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

Please update your aha

application.

Symptom:

Unable to enter aha Mode.

Is the latest aha application No / Unknown Reinstall the latest aha

properly installed on application on
Smartphone? Smartphone.

Yes

1. Power OFF and ON the

Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable
from the vehicle USB port and
reconnect. Yes
Android: Disconnect Bluetooth
connection with the head unit
The problem was
and reconnect.
solved.
Is the problem fixed?

No

Contact SOA.

56
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

Please reconnect mobile

device.

Symptom:

Unable to enter aha Mode on the head unit.

1. Power OFF and ON the

Smartphone.
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB ca- Yes
ble from the vehicle USB port
and reconnect.
Android: Disconnect Blue-
tooth connection with the head
unit and reconnect. The problem was
solved.
Is the problem fixed?

No

Replace the head unit.

57
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

Poor wireless reception.

Symptoms:

• Programs are not played on the head unit.

• Images are not shown on the head unit.

Move vehicle to an area where

Smartphone has better 3G,
4G, or Wi-Fi data coverage /
reception. Yes
Is the problem fixed?

No

Due to aha server congestion/

maintenance, data may not be
available. The problem was
Please try again later. solved.
Yes
Is the problem fixed?

No

Contact aha for support

devsupport@ahamobile.com

58
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

Entry not recognized.

Symptom:
All aha Mode functions on the head unit do
not work.

1. Power OFF and ON the

Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB ca- Yes The problem was
ble from the vehicle USB port solved.
and reconnect.
Android: Disconnect Blue-
tooth connection with the head
unit and reconnect.

Is the problem fixed?

No

Disconnect the smart phone

from the unit and try the same
function on Smartphone alone. Yes Replace the head unit.
Does the function work on the
Smartphone alone?

No

Contact aha for support

devsupport@ahamobile.com

59
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

Please log into the aha app.

Symptom:

Unable to enter aha Mode on the head unit

Login into the aha application

on Smartphone.
The problem was
Is the problem fixed? solved.
Yes

No

Due to aha server congestion/

maintenance data may not be
available. The problem was
Please try again later. solved.
Yes
Is the problem fixed?

No

Contact SOA.

60
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

The station list cannot be acquired.

Symptom:

aha Radio Station List is not shown

the head unit.

1. Power OFF and ON the

Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB ca- Yes The problem was
ble from the vehicle USB port solved.
and reconnect.
Android: Disconnect Blue-
tooth connection with the head
unit and reconnect.

Is the problem fixed?

No

Disconnect the smart phone

from the unit and try the same
function on Smartphone alone.
Replace the head Unit.
Does the function work on the Yes
Smartphone alone?

No

Contact aha for support

devsupport@ahamobile.com

61
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

The content cannot be acquired.

Symptom:

aha Radio Content is not shown on the head unit.

Press (Refresh button)

on the head unit. The problem was
solved.
Is the problem fixed? Yes

No

1. Power OFF and ON the

Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4. Yes
iPhone: Disconnect USB ca- The problem was
ble from the vehicle USB port solved.
and reconnect.
Android: Disconnect Blue-
tooth connection with the head
unit and reconnect.

Is the problem fixed?

No

Disconnect the smart phone

from the unit and try the same
function on Smartphone alone. Replace the head unit.

Does the function work on the Yes

Smartphone alone?

No

Contact aha for support

devsupport@ahamobile.com

Refresh button
62
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

Information acquisition error.

Symptom:
aha Radio Icons or Logos are not shown the
head unit.

Return to Station List and se-

lect the same station again. The problem was
solved.
Yes
Is the problem fixed?
No

Due to aha server congestion/

maintenance, data may not be
available. The problem was
Please try again later. Yes solved.
Is the problem fixed?

No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB cable Yes The problem was
from the vehicle USB port and solved.
reconnect.
Android: Disconnect Bluetooth
connection with the head unit
and reconnect.

Is the problem fixed?

No

Disconnect the smart phone Yes Replace the head unit.

from the unit and try the same
function on Smartphone alone.

Does the function work on the No Contact aha for support

Smartphone alone? devsupport@ahamobile.com

63
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

Action not available.

Symptom:

• All aha Mode functions do not work on the head unit.

• Forward/Reverse functions do not work on the head unit.

Due to aha server congestion/

maintenance, data may not be
available. The problem was
Please try again later. solved.
Is the problem fixed? Yes

No

1. Power OFF and ON the

Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB ca- The problem was
ble from the vehicle USB port solved.
and reconnect. Yes
Android: Disconnect Blue-
tooth connection with the head
unit and reconnect.

Is the problem fixed?

No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone. Replace the head unit.
Yes
Does the function work on the
Smartphone alone?

No

Contact aha for support

devsupport@ahamobile.com

64
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

aha Server Error - Please check con-

nection or reception.

Symptom:

aha Radio content cannot be played on the

head unit.

Move vehicle to an area where

Smartphone has better 3G,
The problem was
4G, or Wi-Fi data coverage /
solved.
reception.
Is the problem fixed? Yes

No

Due to aha server congestion/

maintenance, data may not be
available. The problem was
Please try again later. solved.
Yes
Is the problem fixed?

No

Contact SOA

65
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

aha Server Down - Please try again later.

Symptom:

aha Radio content cannot be played on the

head unit.

Move vehicle to an area where

Smartphone has better 3G,
4G, or Wi-Fi data coverage / The problem was
reception. solved.
Yes
Is the problem fixed?

No

Contact SOA

66
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

aha Station Contents Not Available -

Please Try Again Later.
Symptom:

aha Radio content cannot be played on the

head unit

Move vehicle to an area where

Smartphone has better 3G,
4G, or Wi-Fi data coverage / The problem was
reception. solved.
Is the problem fixed?
Yes
No

1. Power OFF and ON the

Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4. Yes
iPhone: Disconnect USB ca- The problem was
ble from the vehicle USB port solved.
and reconnect.
Android: Disconnect Blue-
tooth connection with the head
unit and reconnect.

Is the problem fixed?

No
Disconnect the smart phone
from the unit and try the same
function on Smartphone alone. The problem was
solved.
Does the function work on the Yes
Smartphone alone?

No

Contact aha for support

devsupport@ahamobile.com

67
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

aha Communication Error - Please

Check Owner's Manual.

Symptom:

aha Radio content cannot be played on vehicle

Navigation Head Unit.

Move vehicle to an area where

Smartphone has better 3G,
4G, or Wi-Fi data coverage / The problem was
reception. solved.
Yes
Is the problem fixed?

No

Due to aha server congestion/

maintenance, data may not be
available. The problem was
Please try again later. solved.
Yes
Is the problem fixed?

No

1. Power OFF and ON the

Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB ca- The problem was
ble from the vehicle USB port solved.
and reconnect. Yes
Android: Disconnect Blue-
tooth connection with the head
unit and reconnect.

Is the problem fixed?

No

Contact SOA.

68
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

Failed.
Symptom:
Map is not updated when pressing “Map Update” button
of aha Radio on the head unit.
Map Update Button
Move vehicle to an area where
Smartphone has better 3G,
4G, or Wi-Fi data coverage / The problem was
reception. solved.
Is the problem fixed? Yes

No
Due to aha server congestion/
maintenance, data may not be
available. The problem was
Please try again later. solved.
Yes
Is the problem fixed?

No
1. Power OFF and ON the
Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB ca- The problem was
ble from the vehicle USB port solved.
and reconnect. Yes
Android: Disconnect Blue-
tooth connection with the head
unit and reconnect.

Is the problem fixed?

No
Replace the head unit.
Disconnect the smart phone
from the unit and try the same
Yes
function on Smartphone alone.

Does the function work on the Contact aha for support

Smartphone alone? devsupport@ahamobile.com
No

69
 2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

Please select the type of connection

in 'aha Settings'.

Condition:

Android device is connected via Bluetooth

and iPhone is connected via USB.

Select the appropriate Aha Ra-

dio setting, between USB and
Bluetooth, in the aha Setting The problem was
menu. solved.
Yes
Is the problem fixed?

No

Replace the head unit.

How to change “aha Radio Setting”:

1. Press “HOME” and select “Settings”

3. Select “aha Settings”

2. Select “General” 4. Select “USB” or “Bluetooth”

70
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

'aha Settings' change failed. Please

try again later.

Symptom:

aha Radio Setting on the head unit cannot be

changed.

Due to aha server congestion/

maintenance, data may not be
available. The problem was
Please try again later. solved.
Yes
Is the problem fixed?

No

1. Power OFF and ON the

Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB ca- The problem was
ble from the vehicle USB port solved.
and reconnect.
Android: Disconnect Blue-
tooth connection with the head
unit and reconnect.
Yes
Is the problem fixed?

No

Replace the head unit.

71
2. Troubleshooting
aha RADIO - Caution Message
Caution Message:

Connection with aha app is not completed.

Please try again later.

Symptom:

Voice Recognition Mode does not work for Aha Radio.

Due to aha server congestion/

maintenance, data may not be
available. The problem was
Please try again later. solved.
Is the problem fixed? Yes

No

1. Power OFF and ON the

Smartphone
2. Close all background apps
including aha.
3. Reopen the aha app.
4.
iPhone: Disconnect USB ca-
ble from the vehicle USB port The problem was
and reconnect. solved.
Android: Disconnect Blue-
tooth connection with the head
unit and reconnect.
5. Press “Voice Recognition”
button on Steering Wheel. Yes

Is the problem fixed?

No

Replace the head unit.

72
2. Troubleshooting
*Pandora RADIO - Pandora Button is Inactive/Grayed Out

Is Pandora application in- No Install Pandora applica-

stalled into the smartphone? tion into the smartphone
and try it again.

Yes
Close and re-open Pandora
application on the
Is Pandora application operat- No smartphone. No
ing normally on the
smartphone?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
connecting to the unit)?
Yes

iPhone: Yes Contact Pandora for support

Connect smartphone with the pandora-support@pandora.com
unit via USB cable and try it
again
Try followings.
Android:
Connect smartphone with the iPhone:
unit via Bluetooth connection 1. Disconnect the USB
No cable from the phone
and try it again
and the vehicle USB
Is the problem fixed? port and reconnect it.
2. Connect the phone with No
the unit with a know- Replace the
Yes good USB cable. head unit.

The problem was solved. Android:

Disconnect the Bluetooth
connection with the unit
and reconnect.

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

73
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

Please make sure that the Pandora

app is installed correctly on your
mobile device.

Is Pandora application in- No Install Pandora applica-

stalled into the smartphone? tion into the smartphone
and try it again.

Yes
Close and re-open Pandora
application on the
Is Pandora application operat- No smartphone. No
ing normally on the
smartphone?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
Yes connecting to the unit)?

iPhone: Yes Contact Pandora for support

Connect smartphone with the pandora-support@pandora.com
unit via USB cable and try it
again.
Try the following:
Android:
Connect smartphone with the iPhone:
unit via Bluetooth connection 1. Disconnect the USB
and try it again. No cable from the phone
and the vehicle USB
Is the problem fixed? port and reconnect it.
2. Connect the phone with No
the unit with a know- Replace the
Yes head unit.
good USB cable.
The problem was solved. Android:
Disconnect the Bluetooth
connection with the unit
and reconnect.

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

74
 2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

Please update the Pandora applica-

tion on your mobile device.

Is the latest Pandora applica- No/Unknown Reinstall the latest Pandora

tion installed on Smartphone? application on smartphone
and try it again.

Yes
Close and re-open Pandora
application on the
Is Pandora application operat- No smartphone. No
ing normally on the
smartphone ?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
Yes connecting to the unit)?

iPhone: Yes
Connect smartphone with the Contact Pandora for support
unit via USB cable and try it pandora-support@pandora.com
again
Try the following:
Android:
Connect smartphone with the iPhone:
unit via Bluetooth connection 1. Disconnect the USB
and try it again No cable from the phone
and the vehicle USB
Is the problem fixed? port and reconnect it
2. Connect the phone with No
the unit with a know- Replace the
Yes
good USB cable head unit.

The problem was solved.

Android:
Disconnect the Bluetooth
connection with the unit
and reconnect

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

75
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

No stations have been added to

your list

Check if a station (s) has been No/Unknown On the smart phone, create a sta-
created on Pandora tion in the Pandora application and
application. try again.

Yes
Close and re-open Pandora
application on the
Is Pandora application operat- No smartphone. No
ing normally on the
smartphone ?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
Yes connecting to the unit)?

iPhone: Yes
Connect smartphone with the Contact Pandora for support
unit via USB cable and try it pandora-support@pandora.com
again
Try the following:
Android:
Connect smartphone with the iPhone:
unit via Bluetooth connection 1. Disconnect the USB
and try it again No cable from the phone
and the vehicle USB
Is the problem fixed? port and reconnect it
2. Connect the phone with No
the unit with a know- Replace the
Yes head unit.
good USB cable
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

76
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

You have reached the maximum

number of skipped songs.

User has reached the skip

Were songs skipped for 6
Yes limit.
times in one hour or 12 times
Wait until skip limit has been
in one day?
disabled.
No
Close and re-open Pandora
application on the
Is Pandora application operat- No
smartphone. No
ing normally on the
smartphone ?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
Yes connecting to the unit)?

iPhone: Yes Contact Pandora for support

Connect smartphone with the
pandora-support@pandora.com
unit via USB cable and try it
again
Try the following:
Android:
Connect smartphone with the iPhone:
unit via Bluetooth connection 1. Disconnect the USB
and try it again No able from the phone
and the vehicle USB
Is the problem fixed? port and reconnect it
2. Connect the phone with No
the unit with a know- Replace the
Yes
good USB cable head unit.

The problem was solved.

Android:
Disconnect the Bluetooth
connection with the unit
and reconnect

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

77
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

Your ratings information was not

able to be saved.

Rating information (Thumb Up/

Down) may not be saved to the
Pandora Server.

Close and re-open Pandora

application on the
Is Pandora application operat- No smartphone. No
ing normally on the
smartphone ?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
Yes connecting to the unit)?

iPhone: Yes Contact Pandora for support

Connect smartphone with the
pandora-support@pandora.com
unit via USB cable and try it
again.
Try the following:
Android:
Connect smartphone with the iPhone:
unit via Bluetooth connection 1. Disconnect the USB
and try it again. No cable from the phone
and the vehicle USB
Is the problem fixed? port and reconnect it
2. Connect the phone with No
the unit with a know- Replace the
Yes
good USB cable head unit.

The problem was solved.

Android:
Disconnect the Bluetooth
connection with the unit
and reconnect

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

78
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

Bookmark not saved.

Bookmark information may not

be saved to the Pandora
Server.

Close and re-open Pandora

application on the
Is Pandora application operat- No smartphone. No
ing normally on the
smartphone ?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
Yes connecting to the unit)?

iPhone: Yes Contact Pandora for support

Connect smartphone with the pandora-support@pandora.com
unit via USB cable and try it
again.
Try the following:
Android:
Connect smartphone with the iPhone:
unit via Bluetooth connection 1. Disconnect the USB
No cable from the phone
and try it again.
and the vehicle USB
Is the problem fixed? port and reconnect it
2. Connect the phone with No
the unit with a know- Replace the
Yes head unit.
good USB cable.

The problem was solved. Android:

Disconnect the Bluetooth
connection with the unit
and reconnect.

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

79
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

Waiting for service...

Sometimes data from the Yes

Pandora server is not available. The problem was solved.
Try Pandora again later. Is the
problem fixed?

No
Close and re-open Pandora
application on the
Is Pandora application operat- No smartphone. No
ing normally on the
smartphone ?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
Yes connecting to the unit)?

iPhone:
Yes Contact Pandora for support
Connect smartphone with the
unit via USB cable and try it pandora-support@pandora.com
again.
Try the following:
Android:
Connect smartphone with the iPhone:
unit via Bluetooth connection 1. Disconnect the USB
and try it again. No cable from the phone
and the vehicle USB
Is the problem fixed? port and reconnect it.
2. Connect the phone with No
Yes the unit with a know- Replace the
good USB cable. head unit.
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

80
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

Pandora is not available at your

current location.

Is Pandora application being No The Pandora license does

used in the United States? not meet with region of
user’s location

Yes
Close and re-open Pandora
application on the
Is Pandora application operat- No smartphone. No
ing normally on the
smartphone?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
Yes connecting to the unit)?

iPhone: Yes Contact Pandora for support

Connect smartphone with the pandora-support@pandora.com
unit via USB cable and try it
again
Try the following:
Android:
Connect smartphone with the iPhone:
unit via Bluetooth connection 1. Disconnect the USB
and try it again No cable from the phone
and the vehicle USB
Is the problem fixed? port and reconnect it
2. Connect the phone with No
the unit with a know- Replace the
Yes head unit.
good USB cable
The problem was solved. Android:
Disconnect the Bluetooth
connection with the unit
and reconnect

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

81
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

Failed to log into user's account. Please check your

login username and password on your mobile device.

Was the Pandora login info No Log into the Pandora

correctly input? account correctly.

Yes
Close and re-open Pandora
application on the
Is Pandora application operat- No
smartphone. No
ing normally on the
smartphone?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
Yes connecting to the unit)?

iPhone:
Yes Contact Pandora for support
Connect smartphone with the
unit via USB cable and try it pandora-support@pandora.com
again
Try the following:.
Android:
Connect smartphone with the iPhone:
unit via Bluetooth connection 1. Disconnect the USB
and try it again No cable from the phone
and the vehicle USB
Is the problem fixed? port and reconnect it
2. Connect the phone with No
Yes the unit with a know- Replace the
good USB cable head unit.
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

82
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

The selected Pandora station is no longer available.

Selected Pandora station is expired. Yes The problem was solved

Choose another station and try it again.

Is the problem fixed?

No
Close and re-open Pandora
application on the
Is Pandora application operat- No
smartphone. No
ing normally on the
smartphone?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
connecting to the unit)?
Yes

iPhone: Yes Contact Pandora for support

Connect smartphone with the pandora-support@pandora.com
unit via USB cable and try it
again
Try the following:
Android:
Connect smartphone with the iPhone:
unit via Bluetooth connection 1. Disconnect the USB
No cable from the phone
and try it again
and the vehicle USB
Is the problem fixed? port and reconnect it
2. Connect the phone with No
the unit with a know- Replace the
Yes good USB cable head unit.

The problem was solved. Android:

Disconnect the Bluetooth
connection with the unit
and reconnect

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

83
2. Troubleshooting
*Pandora RADIO - Caution Message
Caution Message:

Pandora Error.

Pandora server is under maintenance. Yes The problem was solved

Try it again later.

Is the problem fixed?

No
Close and re-open Pandora
application on the
Is Pandora application operat- No smartphone. No
ing normally on the
smartphone?
Is Pandora application
(Without connecting to the unit)
operating normally on the
smartphone (Without
Yes connecting to the unit)?
iPhone:
Connect smartphone with the Yes Contact Pandora for support
unit via USB cable and try it pandora-support@pandora.com
again
Try the following:
Android:
Connect smartphone with the
unit via Bluetooth connection iPhone:
and try it again 1. Disconnect the USB
No cable from the phone
Is the problem fixed? and the vehicle USB
port and reconnect it
2. Connect the phone with No
Yes the unit with a know- Replace the
good USB cable head unit.
The problem was solved.
Android:
Disconnect the Bluetooth
connection with the unit
and reconnect

Is the problem fixed?

Yes

The problem was solved.

*Not available for Canadian model

84
2. Troubleshooting
DCM
Conditions: “SOS” or “I” button does not respond
Operator’s voice is not heard
STARLINK Telematics Operator cannot hear driver’s voice
does not work
“SOS” (red) and “I” (blue) buttons

Is DTC for DCM detect- Yes

Troubleshoot using Sub-
ed by using Subaru Se-
aru Service Manual
lect Monitor?
“Telematics Service in Progress”
No Screen
Disconnect the “F” con-
nector from the unit and
Does the display touch Pin 8 on the unit
No to GND.
change to “Telematics
Service in Progress” Does the display change
screen? to “Telematics Service in
Progress” screen and
Yes sound is muted?”

No Yes

Troubleshoot DCM
Replace the head unit system using Subaru
Service Manual

Check speakers and AMP

Is operator’s voice No
(if equipped) and connec-
heard normally? tion between the head
unit and speakers
Yes

Is an operator able to No Check microphone and Refer to Subaru Service Manu-

hear driver’s voice? connection between the al for details
head unit and microphone

Yes

The head unit is good Refer to Subaru

Service Manual
for details

85
2. Troubleshooting
Siri is not enabled

Siri is not enabled Condition: Siri does not start

Siri is not enabled

No or
Use iPhone or iPod touch
Do not
(iOS device) with Siri func-
Does the device have Siri know
tion
function?
Note: Android phone or de-
Yes vice does not work

Is Siri turned ON? No

Turn ON Siri on the device

Yes

Is Bluetooth connected? No Turn ON Bluetooth on the iPhone5 Sample

device and connect with the
head unit
Yes

Is hands-free phone in Yes

use such as Calling or Re- Try Siri after the call ends
ceiving text messages?

No
No or Check the steering switch
Do not
know Note: To enable Siri, the Refer to Subaru Service
Does the steering switch
work properly? talk switch must be pressed Manual for details
and held (if pressed and not
hold, Voice Recognition
Yes
System is enabled)

Disconnect the device Check the device

from the unit (no Blue- No
tooth connection). Does Suggestion: Turn OFF and
Siri work on the device Talk switch
ON the device and try again
alone?

Yes

• Available operations will differ based on iPhone and iPod touch.

• Functionality offered by Siri is dependent on the iOS version.
Replace the head unit.

86
2. Troubleshooting
Siri does not recognize voice commands

Condition: Siri is enabled but does Refer to Subaru Ser-

Siri does not recognize not recognize voice commands vice Manual for details
voice commands

No or
Do not
Does the microphone know
work properly? Check the microphone

Yes

Do you use the same lan- No

Change Siri language set-
guage on the Siri lan-
ting on the device
guage setting?

Yes
No or
Do not
Is Siri ready to use? know Press the Siri icon on
the display of the head unit
and try again
Yes

iPhone5 Sample

Siri Screen

Disconnect the device No

Check the device
from the unit (no Blue-
tooth connection). Does Suggestion: Turn OFF and
Siri work on the device ON the device and try again
alone?

Yes

• Available operations will differ based on iPhone and iPod touch.

Replace the head unit. • Functionality offered by Siri is dependent on the iOS version.

87
2. Troubleshooting
Unable to hear Siri’s voice

Condition: Siri is enabled but Siri

Siri voice is not heard voice is not heard

Disconnect the device

from the head unit (no No
Bluetooth connection). Is Check volume of the device
Siri voice heard from the
device?
Yes

Reconnect the device

Yes
(Bluetooth connection). Change volume setting of
Is the volume on the head the head unit
unit set too low?

No
No or
Do not
Check speakers and AMP
know
Are speakers good? (if equipped) and connec-
tion between the head unit
and speakers
Yes

Disconnect the device

from the head unit, turn Yes Refer to Subaru
OFF and ON the device Service Manual
Problem was solved for details
and reconnect (Bluetooth
connection). Does Siri
work?
No

Replace the head unit. • Available operations will differ based on iPhone and iPod touch.
• Functionality offered by Siri is dependent on the iOS version.

88
3. Frequently Asked Questions (FAQ)
Navigation
Q1 Is it possible to change the Navigation Voice Guidance from male to female?
A1 Yes, this can be changed in Voice Language Setting. (Gen 2.0 - OM P230 / Gen 2.1 - OM P241 )

Q2 Can I replace the Map SD from another unit and will the Navigation work properly?
A2 Yes.

Q3 How can I register my HOME to the unit?

A3 Select MAP=>Menu=>Destination=>Go Home=>Yes=> Enter your home address=>Go
(Gen 2.0 - OM P27 / Gen 2.1 - OM P29)

Q4 How can I set my HOME as a destination?

A4 Select MAP=>Menu=>Destination=>Go Home=>Next=>Go (Gen 2.0 - OM P30 / Gen 2.1 - OM P32)

Q5 How can I adjust the Navigation Voice Guidance Volume?

A5 • When the Navigation Voice Guidance is giving a voice prompt, you can adjust the vol-
ume by turning the POWER/VOLUME knob on the unit.
• Select MAP=>Menu. There are Guidance Volume setting buttons on the lower right of
the Menu screen. (Gen 2.0 - OM P192 / Gen 2.1 - OM P203)
• Select HOME=>SETTINGS=>Voice => Set the desired volume.
• (Gen 2.0 - OM P184 / Gen 2.1 - OM P194)

Q6 Does the Route Guidance consider traffic conditions when driving to a destination?
A6 Yes. The unit will update the driver with traffic conditions and will provide the "Detour" op-
tion to avoid the traffic if selected. (Gen 2.0 - OM P231 / Gen 2.1 - OM P242)

Q7 The unit says “traffic ahead”. How can I see a traffic summary of the conditions ahead?
A7 To view the traffic on your route, select the "Menu" button on the map screen and then se-
lect the Traffic icon on the lower left of the screen to show a traffic summary.
(Gen 2.0 - OM P192 / Gen 2.1 - OM P203)

Q8 How do I change the Voice Guidance Voice/Language?

A8 Select MAP=>Menu=>More=>Settings=>Sounds and Warning=>Voice Language
Please be aware, to be able to give Navigation Voice Commands to the unit, you must have
the TTS (Text To Speech) voice selected. (Gen 2.0 - OM P229 / Gen 2.1 - OM P241)

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3. Frequently Asked Questions (FAQ)
Navigation
Q9 Navigation Voice Guidance will not read street names. Why?
A9 TTS (Text To Speech) voice language is not selected in Voice Language setting.

Q10 How can I remove and insert the Map SD card?

A10 Remove:
Turn the ignition to OFF. Open the SD card slot cover,
Press in the SD card until you hear it “click”, let go off the card
and then pull it straight out.

Insert:
Turn the ignition to OFF. Open the SD card slot cover,
Insert the SD card, making sure it is fully inserted.
(Gen 2.0 - OM P38 / Gen 2.1 - OM P42 )

Caution:
• Do not touch terminals of the SD card to avoid contaminating them. It may cause
readout failure of the SD card
• Do not insert something other than the SD card. It may damage the SD card slot.
• Face up the side with ▲ of the SD card when inserting it into the SD card slot
• Don’t forcefully push the SD card once it hits the stopper in the SD card slot

Q11 Can the unit play music or video if I put audio/video files to the Map SD card?
A11 No. You need to use a different SD card for music/video playback.
(Gen 2.0 - OM P81 / Gen 2.1 - OM P87)

"Unable to read the map SD data. Check the map SD. If necessary, consult your dealer" is
Q12
shown on screen. Why?

A12 Map SD card is not inserted, the SD card that is inserted does not contain map data or map
data is corrupted. (Gen 2.1 - OM P19 / Gen 2.1 - OM P21)

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3. Frequently Asked Questions (FAQ)
Bluetooth Hands-Free
Q1 Can more than one phone be registered to the unit and be used at the same time?
A1 Up to 5 phones can be registered to unit, but only one phone can be used at the time.
(Gen 2.0 - OM P172 / Gen 2.1 - OM P180)

Q2 How can I register a phone to the unit?

A2 1. Turn ON the Bluetooth connection setting of your cellular phone
2. Press “Phone” button for Display Audio model (Non Navigation). Press Home => Phone
for Navigation model
3. Select “Yes” to register the phone
4. Search for “Subaru BT” in the your phone’s Bluetooth menu and select it
5. Select OK after the connection status changes from “Connection waiting” to
“Connected” (Gen 2.0 - OM P166 / Gen 2.1 - OM P174)

Q3 Why does the receiving caller hear wind noise?

A3 This could be caused by the center air vents pointed upward toward the microphone. The
microphone is located on the map light area. Lower the air vents to prevent the noise.
(Gen 2.0 - OM P108 / Gen 2.1 - OM P116)

Q4 What does “Transmit Volume Setting” adjust?

A4 Transmit Volume adjusts the out going call volume of the Bluetooth hands free system.
(Gen 2.0 - OM P118 / Gen 2.1 - OM P126)

Q5 How come phone calls drop when the phone is connected to Bluetooth?
A5 If the problem is intermittent, this could be a problem with the phone. Please make a few
test phone calls with the cell phone not connected to the Bluetooth system to verify if there
are no issues with the phone itself.

Q6 Why is the Bluetooth sound quality poor (Echo)?

A6 If the problem is intermittent, this could be a problem with the phone. Please make a few
test phone calls with the cell phone not connected to the Bluetooth system to verify there
are no issues with the phone itself.

Q7 How many Bluetooth devices can be registered to the head unit?

A7 Up to 5 devices can be registered to the head unit. (Gen 2.0 - OM P172 / Gen 2.1 - OM P180)

Q8 Where is the incoming voice heard from in the vehicle?

A8 Both front speakers. (Gen 2.0 - OM P107 / Gen 2.1 - OM P115)

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3. Frequently Asked Questions (FAQ)
Bluetooth Hands-Free

How many "Call History" (missed, incoming and outgoing) can be displayed on the Phone
Q9
screen of the unit?

A9 Up to 30. (Gen 2.0 - OM P112 / Gen 2.1 - OM P120)

Q10 How many phone contacts can be registered?

A10 Up to 2500 contacts with a maximum of 4 phone numbers and e-mail address per contact.
(Gen 2.0 - OM P113 / Gen 2.1 - OM P121)

Q11 What Bluetooth profiles are required to transfer phone contacts to the unit?
A11 PBAP (Phonebook Access Profile) or OPP (Object Push Profile)
(Gen 2.0 - OM P169 / Gen 2.1 - OM P178)

Q12 How many Speed Dial can be registered to the unit?

A12 Up 15 contacts. (maximum of 4 numbers per contact) (Gen 2.0 - OM P132 / Gen 2.1 - OM P140)

Q13 Where can I find approved phones that work with the unit?
A13 http://www.subaru.com/owners/index.html

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3. Frequently Asked Questions (FAQ)
Audio & Visual
Q1 Does the unit display cover art image when listening to Sirius XM radio?
A1 No for Gen 2.0. Yes for 2.1, but depending on the channel

Q2 Does the unit display the Sirius XM signal strength?

A2 No.

Q3 Can I watch video/slideshow from USB flash memory or SD card while driving?
A3 No. You will only hear the audio from the video files while driving.
(Gen 2.0 - OM P71 / Gen 2.1 - MO P81)

Q4 How do I mute the audio?

A4 • Press the "POWER/VOLUME" button to turn audio off (Gen 2.0 - OM P19 / Gen 2.1 - OM P21)
• Press the "Mute" on steering switches. (Gen 2.0 - OM P87 / Gen 2.1 - OM P96)

Q5 How do I turn the screen off?

A5 • Press and hold the "POWER/VOLUME" button.
• Press Home=>Settings=>Screen Off (Gen 2.0 - OM P26 / Gen 2.1 - OM P28)

Q6 Can I view pictures on the unit from USB Flash Memory and the SD card?
A6 Yes. (Gen 2.0 - OM P74, 81 / Gen 2.1 - OM P81, 84) Pictures need to be in JPG or JPEG format.

Q7 How do I change the display from full screen to split screen?

A7 Press and hold the "AUDIO/TUNE" knob. (Gen 2.0 - OM P43 / Gen 2.1 - OM P47)

Q8 Can I set the unit to change to split screen automatically?

A8 Yes. Press Home=> Settings=>General=>Auto Change to Split Screen
(Gen 2.0 - OM P179 / Gen 2.1 - OM P189)

Q9 Why is the cover art not displayed when on Sirius XM mode?

A9 Gen 2.0 - Sirius XM mode does not support displaying the cover art.
Gen 2.1 - SXM does display Album Cover Art (Depending on the station) .
Station Logos will also be displayed.

Q10 Can the unit accept more than one disc?

A10 No. The unit is a single disc player.

Q11 Which audio mode supports a "Tag” function?

A11 HD Radio and Sirius XM Radio modes

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3. Frequently Asked Questions (FAQ)
Audio & Visual
Q12 Why can I not download my Tagged songs onto my USB/Phone?
A12 Tagged songs can only be downloaded to iPod/ iPhones. (Gen 2.0 - OM P62 / Gen 2.1 - OM P66)

Q13 Can the unit play a picture slideshow from the USB Flash Memory?
A13 Yes. The slideshow can be displayed from the USB memory or the SD Card. Photo files
must be JPG or JPEG only. (Gen 2.0 - OM P71 / Gen 2.1 - OM P81)

Q14 Can I replace the opening screen with my own picture?

A14 No. The opening screen cannot be replaced or customized.

Q15 Can I play DVD/Blu-ray movies?

A15 No. The system does not support DVD or Blu-ray playback.

Q16 How can I find the XM Radio ID number?

A16 Tune to channel 000 for the Radio ID number. (Gen 2.0 - OM P68 / Gen 2.1 - OM P73)

Q17 Why will my iPhone not play apps (Pandora/aha)?

A17 When using an iPhone to access aha or Pandora, a USB cable connection is needed from
the iPhone to the Unit. (Gen 2.0 - OM P142, 150 / Gen 2.1 - OM P152, 158)

Q18 Can I listen to music or watch videos when I put music and/or movie files to my SD card?
A18 Yes. But you cannot watch a movie while driving. (Gen 2.0 - OM P78 / Gen 2.1 - OM P87 )

Q19 Can I reorder the audio sources on the Audio Source page?
A19 Yes. (Gen 2.0 - OM P51 / Gen 2.1 - OM P55)

Q20 How many Tags can be stored to the unit?

A20 50. (Gen 2.0 - OM P62 / Gen 2.1 - OM P66)

Q21 What is Tag function?

A21 The user can "Tag” songs they would be interested in purchasing later on. When an iPod
is connected to the unit, the "Tags" are transferred to the iPod and when the iPod is con-
nected to a computer with iTunes, the "Tags" suggest songs for the user to purchase.
(Gen 2.0 - OM P62 / Gen 2.1 - OM P67)

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3. Frequently Asked Questions (FAQ)
Audio & Visual
Q22 While listening to HD Radio, sometimes I see Album Art, but sometimes I do not, Why?
A22 You can see Album Art only when the HD radio station broadcasts album image data.
(Gen 2.0 - OM P63 / Gen 2.1 - OM P67)

Q23 What is the Cache Function?

A23 Gen 2.0 - The unit can record a FM/AM radio program and play it back in a time shifted
manner (20 minutes max recording capacity). (OM P63)
Gen 2.1 - The unit can record a SXM or FM/AM Radio program and play it back in a time
shifted manner. Any SXM, AM, or FM Radio program you are currently listening to, will be
cached (OM P67,74)

Q24 How long can Cache radio function store audio data?
A24 Gen 2.0 - 20 minutes for FM/AM (OM P63)
Gen 2.1 - 20 minutes for FM/AM and anywhere from 30 to 60 minutes for SXM. Depending
on the size of the content the SXM module adjusts the length of the cache accordingly
(OM P67,74)

Q25 Can I watch videos from the iPod?

A25 No.

Q26 Can iPod's be charged when they are connected to the USB port?
A26 Yes.

Q27 Which iPod is supported?

A27 iPod Compatibility Chart can be found on the Owners Manual (Gen 2.0 - OM P97 / Gen 2.1 - OM P106)

Q28 Can I set an image to appear when I turn the screen off?
A28 Yes. Create a folder labeled “image” on a USB Flash Memory Device, and up to 10 Jpg or
JPEG images can be added to this folder. You will then be able to copy those images to
the unit. (Gen 2.0 - OM P181 / Gen 2.1 - OM P191)

Q29 Can I view picture slideshow on the unit from USB Flash Memory or the SD card?
A29 Yes. (Gen 2.0 - OM P71, 78 / Gen 2.1 - OM P81, 87) Pictures need to be in JPG or JPEG format.

Can I listen to music or watch videos when I put music and/or movie files to my USB Flash
Q30
Memory or SD card?
A30 Yes. But you cannot watch a movie while driving. (Gen 2.0 - OM P71, 78 / Gen 2.1 - OM P81, 87)

Does the unit support video playback on USB Flash Memory or the SD card?
Q31
If so what formats?
A31 Yes. Supported file formats are WMV, AVI, and MPEG4 (Gen 2.0 - OM P101 / Gen 2.1 - OM P 110)

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3. Frequently Asked Questions (FAQ)
Audio & Visual
Q32 What functions are supported by USB Flash Memory and the SD Card?
A32 Audio/Video/Slideshow playback

Q33 What USB Flash Memory Device is supported?

A33 Communication format: USB2.0 File format: FAT16/32 Class: Mass storage class.
(Gen 2.0 - OM P96 / Gen 2.1 - OM P106)

Q34 What Audio formats are supported for USB flash memory and the SD card?
A34 MP3/WMA/AAC. (Gen 2.0 - OM P98 / Gen 2.1 - OM P107)

Q35 What is the micro SD card's supported capacity?

A35 32GB. (Gen 2.0 - OM P97 / Gen 2.1 - OM P107)

Q36 What are Smart Favorites?

A36 Gen 2.1 - Smart Favorites are set up by the user. They can be up to 5 SXM presets that
the user can select to cache radio programming. (OM P75)

Q37 What is Tune Start?

A37 Gen 2.1 - With Tune Start turned on, any Smart Favorite channel that is selected, will start
playing audio from the beginning of the song or program that is currently playing on that
station (OM P75)

Q38 What is Tune Scan?

A38 Gen 2.1 - Tune Scan is when the unit will go through all the Smart Favorite channels and
play the first 10 seconds of each song or program that is cached. Not all stations have the
ability to be Tune Scanned (OM P76)

Q39 What are “Featured Favorites”?

A39 Gen 2.1 - With Featured Favorites Turned on, the user will be given a Featured Favorite
section in the Category list. Featured Favorites are created by SXM several times through-
out the year. (OM P76)

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3. Frequently Asked Questions (FAQ)
APPS
Q1 How do I connect the STARLINK App on my smart phone to the unit?
A1 Gen 2.0 - USB connection for iPhone, Bluetooth connection Android phone.
Gen 2.1 - Bluetooth connection for both iPhone and Android phones
(Gen 2.0 - OM P138 / Gen 2.1 - OM P149)

Q2 How do I connect the MirrorLink on my smart phone to the unit?

A2 USB connection for Android phone. (Gen 2.0 - OM P139 / Gen 2.1 - OM P150)

Q3 What are the supported devices for MirrorLink?

A3 MirrorLink compatible device information can be found on the following website: http://
www.mirrorlink.com/. Depending on differences between models and software versions,
some model phones might be incompatible with this system.

Q4 What is aha?
A4 aha is a cloud-based application that connects to the system and gives you access to you
favorite web content safely and easily. (Gen 2.0 - OM P142 / Gen 2.1 - OM P152)

Q5 What is Pandora?
A5 Pandora is a free personalized radio that offers effortless and endless music enjoyment
and discovery. (Gen 2.0 - OM P150 / Gen 2.1 - OM P158)

Q6 What Bluetooth profile is required for APPS function?

A6 SPP (Serial Port Profile) (Gen 2.0 - OM P169 / Gen 2.1 - OM P178)

Q7 Why will my iPhone not play apps (Pandora/aha)?

A7 When using an iPhone to access aha or Pandora, a USB cable connection is needed from
the iPhone to the Unit. (Gen 2.0 - OM P142, 150 / Gen 2.1 - OM P152, 158)

Do I need to install aha/Pandora/Starlink/Mirrorlink applications to my smart phone to use

Q8
these functions?
A8 Yes. (Gen 2.0 - OM P137 / Gen 2.1 - OM P147)

Q9 How do I connect my smartphone with the unit for the aha/Pandora function?
A9 iPhone for USB connection. Android phone for Bluetooth connection (OM P142, 150 / Gen 2.1 OM -
P152, 158)

Q10 I have 55 aha preset stations on my phone. Can the system display all 55 preset stations?
A10 No. The system displays the top 35 stations. (Gen 2.0 - OM P143, 144 / Gen 2.1 - OM P153, 154)

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3. Frequently Asked Questions (FAQ)
APPS
Q11 Where can I find the aha/Pandora app to install on my smartphone?
A11 iPhone: Apple App Store. Android device: Google Play Store.
(Gen 2.0 - OM P145 / Gen 2.1 - OM P147)

Q12 What wireless network is required for aha, Pandora, STARLINK and MirrorLink?
A12 3G, 4G, Wi-Fi or 4G LTE. (Gen 2.0 - OM P145 / Gen 2.1 - OM P147)

Q13 What are the supported devices for aha/Pandora?

A13 iPhone: iOS 5.0 or later. Android: Android 2.2 or later.
(Gen 2.0 - OM P146, 151 / Gen 2.1 - OM P154, 160)

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3. Frequently Asked Questions (FAQ)
INFO
Q1 Will the Weather Information update automatically based on my location?
A1 Yes for Navigation model.
No for Display Audio model (Non-Navigation) Select the location manually
(Gen 2.0 - OM P155 / Gen 2.1 - OM P163)

Q2 What information is provided by Sirius XM Radio Data Service?

A2 Weather, Stocks, Sports, Fuel and Traffic (Gen 2.0 - OM P154 / Gen 2.1 - OM P162)

Q3 Does Sirius XM Radio Data Service cover Canada?

A3 Gen 2.0 - No
Gen 2.1 - Yes, except for fuel services

Q4 Do I need a paid subscription to receive Sirius XM Satellite Radio Data Service?

A4 Yes (Gen 2.0 - OM P154 / Gen 2.1 - OM P162)

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3. Frequently Asked Questions (FAQ)
Voice Recognitions & Others
Q1 How do I find a list of voice commands to use with the system?
A1 The information can be found from Owner's Manual (Gen 2.0 - OM P245 / Gen 2.1 - OM P261)

Q2 How come I cannot give Navigation Voice Commands to the system?

A2 Navigation Voice Commands can only be given to the system when using the TTS (Text To
Speech) voice for the Navigation (Gen 2.0 - OM P35 / Gen 2.1 - OM P39)

Q3 What data can be deleted by pressing "Delete Personal Data"?

A3 General settings, Navigation Settings, Audio settings, Sirius XM Radio settings, Sirius XM
Radio service contents and Phone settings (Gen 2.0 - OM P183 / Gen 2.1 - OM P193)

Q4 What is the “Maintenance” function in Information screen?

A4 The system reminds users when to replace certain parts or components and shows dealer
information on the screen (Gen 2.0 - OM P186 / Gen 2.1 OM P196)

Q5 On Messaging function does the system display photos with text message?
A5 No. The unit can only display Text when the vehicle is stopped.

Q6 Does the system support Bluetooth Message function?

A6 Yes (Gen 2.0 - OM P119 / Gen 2.1 - OM P127)

Q7 Can I view the received text message on the unit while driving?
A7 No. (Gen 2.0 - OM P122 / Gen 2.1 - OM P130)

Q8 Why won’t the system show notifications when using 3rd party messaging apps?
A8 The system can not support 3rd party messaging apps. Please use the original phone
messaging app.

Q9 How many "Quick Reply Message " are stored in the unit?
A9 15 (Gen 2.0 - OM P122 / Gen 2.1 - OM P130)

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3. Frequently Asked Questions (FAQ)
Voice Recognitions & Others
Q10 Why will my iPhone not show incoming text messages?
A10 Follow the steps below to receive messages on the iPhone.
1. Pair the Phone to the unit.
2. On the phone screen press the envelope on the top right of the screen
3. Select yes, you want to setup messaging.

4. On the phone select settings

5. On the phone select Bluetooth
6. On the Bluetooth page, select the Information “I” next to the Subaru system
7. On the information page, turn on “Show Notifications”

Now when a text message comes in on the iPhone, and it is connected to the unit, it will
display the message on screen.
If messages do not show up right away. Turn the ACC off and back on and let the phone
automatically reconnect to the system.

Q11 Why will my Voice Recognition not understand any of my commands?

A11 Voice Commands may not be recognized if:
• Spoken too quickly.
• Spoken at a low or high volume.
• Driving with the window open.
• Passengers are talking while voice commands are spoken.
• The air conditioning speed is set to high.
• Air vents are pointed upward and blowing air over the microphone.

Q12 How can I use Siri?

A12 Gen 2.1 - Customer must have a Siri supported Apple iPhone product connected via Blue-
tooth to the head unit. Press and hold the VR button on the steering wheel until the Siri
screen shows on the head unit (OM P252)

Q13 What Commands can I give Siri?

A13 Gen 2.1 - Phone Commands – “Dial, CallP..”
Text Commands – “Text John I will be running lateP”
Call local establishments – “Find the closest Chinese restaurant”
Check the weather - “What is the Forecast?”
Take Notes - “Make a Note, Sign up for the Gym this week”
Create Reminders - “Remind me to pick up flowers for my wife at 4PM”
The iPhone will restrict some commands when driving. Not all commands will work when
connected to the vehicle.

Q14 Why won’t Siri put directions on the vehicle’s map screen?
A14 Gen 2.1 - Siri is not able to transfer direction to the vehicle’s navigation system

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3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q1 What is STARLINK?
A-A1 The STARLINK system puts news, food, weather, music, podcasts, audiobooks, and other
multimedia content into your vehicle and at your fingertips.

How can I use "STARLINK"?

A-Q2
Can I use STARLINK by only connecting Smartphone to the head unit?
A-A2 Install "STARLINK App" to your smartphone from "Apple Store" or "Google Play". Open
"STARLINK App" on your smartphone. Refer to the following procedure.
[Procedure]
1) Connect your smartphone with the head unit (Gen 2.0: USB for iPhone, Bluetooth for An-
droid. Gen 2.1: Bluetooth for both iPhone and Android)
2) Press APP button of the head unit.
3) Click STARLINK icon on the display.
4) If App icons are displayed on the display, the connection has been successfully
established.
*Regarding how to connect with Bluetooth, please refer to the manual for your smartphone.

A-Q3 How long can smartphone run by using STARLINK without charging the phone battery?
A-A3 Battery consumption depends on your smartphone and connection method.

A-Q4 Do I need any subscription to be updated when head unit or smartphone was replaced?
A-A4 No.

A-Q5 Is it possible to use STARLINK without Bluetooth?

A-A5 No for Gen 2.0 with Android phone and Gen 2.1 for both iPhone and Android phone.

A-Q6 Is it possible to connect to STARLINK 7 days a week 24 hours a day?

A-A6 Yes.

A-Q7 Do I need to pay to download STARLINK App?

A-A7 No. It's free.

A-Q8 Which has better sound quality when listening to music, STARLINK or CD?
A-A8 Sound quality depends on CD or music data on your smartphone.
(STARLINK compress music data when it's streaming. Music on CD is not compressed.)

A-Q9 Can I link my email or other smartphone apps to STARLINK?

A-A9 No.

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3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q10 Does STARLINK increase data usage?
A-A10 Yes. STARLINK increase data usage on your smartphone. Usage depends on how you
use.

1) News: Downloading text - a few kilobytes per article

2) Calendar: Downloading schedule - a few kilobytes per schedule
3) Weather: a few kilobytes per minute
4) Music: a few kilobytes at startup
5) iHeart: 10-15 megabytes per 30 minutes

A-Q11 Do I need smartphone to use STARLINK?

A-A11 Yes. STARLINK connects to internet and cloud service via Smartphone.

Are there any trouble shooting guides available if STARLINK, Mirrorlink, or Aha does not
A-Q12
work?
A-A12 Trouble shootings for STARLINK, and Aha are available on the owners manual.

A-Q13 What Apps does STARLINK offer? Will STARLINK offer more Apps in the future?
A-A13 Gen 2.0: News, Music, Weather, iHeart Radio, and Calendar
Gen 2.1: News, Music, Weather, iHeart Radio, Calendar and Stitcher
More Apps will be available in future.

A-Q14 How will the customer know when new Apps are available for STARLINK?
A-A14 New Apps will be added to the Home screen as soon as they become available.

What will happen when a phone call is received while listening to music through
A-Q15
STARLINK?
A-A15 A phone call has priority. STARLINK Apps will be temporary paused when a phone call is
received.

A-Q16 Is it possible to use STARLINK via tablet with 3G/4G connection?

A-A16 Yes.

A-Q17 Are there any instructions available on the STARLINK web site?
A-A17 No. Instructions are currently not available on the web site.

A-Q18 Is there any way to confirm if the communication is successful or not?

A-A18 Communication is successful when the globe icon on the upper right corner is blue.

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3. Frequently Asked Questions (FAQ)
STARLINK (General)
A-Q19 Is there any way to confirm the version of STARLINK App?
A-A19 Version of STARLINK can be confirmed on your smartphone.

[iPhone]
1) Go to Setting
2) Click General
3) Click Usage
4) Select STARLINK under STORAGE

[Android]
1) Go to Setting
2) Go to Application Manager
3) Select STARLINK

What kind of wireless communications with my smartphone is required to use STARLINK?

A-Q20
(ex. Wi-Fi, 3G, 4G, 4G LTE?)
A-A20 Any wireless communications work.

A-Q21 Will Apps on the head unit be updated?

A-A21 No. Apps on the head unit won't be updated. Only Apps on your smartphone will be updat-
ed.

A-Q22 Is it possible to use other smartphone based Apps?

A-A22 No. You can't use other smartphone based Apps on STARLINK.

A-Q23 Is it possible to play music downloaded through other Apps on my smartphone?

A-A23 Yes. STARLINK can play music on your smartphone if its format is MP3 or ACC.

A-Q24 Is there any way to use STARLINK with any other phone than smartphone?
A-A24 No. STARLINK is available only for smartphones.

A-Q25 Are there any differences in STARLINK between iPhone and Android?
A-A25 No.

Is it possible to investigate STARLINK problem with retailor technician's smartphone in-

A-Q26
stead of customer's?
A-A26 Yes.

A-Q27 Can I use STARLINK on a smartphone without connecting it to the head unit?
A-A27 No.

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3. Frequently Asked Questions (FAQ)
STARLINK (General)

A-Q28 What should I do when the head unit is replaced?

A-A28 Your smartphone needs to be paired by Bluetooth again.

A-Q29 Can I move the STARLINK data from one vehicle to another?
A-A29 No.

A-Q30 When I sell my vehicle, can I delete the STARLINK Data?

A-A30 Yes. Go to General setting > Delete personal data

A-Q31 Can I operate STARLINK while I am driving?

A-A31 Operation of STARLINK Apps will be limited over 5 mph. Limitation depends on each App.
Some information may be hidden on the display while driving over 5 mph.

A-Q32 What should I do when STARLINK freezes?

A-A32 Press "HOME" button to go back to Home screen.

A-Q33 STRALINK icon is active, but it won't launch by pressing the icon.
A-A33 STARLINK App must be running on your smartphone before launching STARLINK on the
head unit. Make sure that STARLINK App is running on your smartphone before pressing
STARLINK icon on the head unit.

A-Q34 Why are my Aha and STARLINK icons grayed out?

A-A34 There are three possible causes.

1) STARLINK App is not installed on your smartphone

2) Head unit and your smartphone are not connected
3) STARLINK App is not running on your smartphone

A-Q35 Can I use STARLINK with the steering wheel control?

A-A35 No.

A-Q36 Can I operate STARLINK with the hard buttons on the head unit?
A-A36 No.

105
3. Frequently Asked Questions (FAQ)
STARLINK (General)

A-Q37 What should I do if I deleted STARLINK App?

A-A37 Download STRALINK App to your smartphone again.

Clear the cache with the following procedures.

1) Touch "STARLINK" on APPS
2) Touch and hold the bottom right of the display for 30 seconds.
3) Initialization is complete when "Select Audio Source" shows
4) Run STARLINK again

106
3. Frequently Asked Questions (FAQ)
STARLINK (Connection)
B-Q1 Can I use multiple smartphones for STARLINK?
B-A1 Yes. Up to 5 smartphones can be registered with STARLINK. However, only one
smartphone can be connected at the same time.

B-Q2 Can I use one smartphone for STARLINK on multiple vehicles?

B-A2 Yes. However, only one setting is available per smartphone. It can't have multiple settings.

What happens if more than one smartphones registered with STARLINK are in the same
B-Q3
vehicle?
B-A3 The smartphone connected before ACC was turned off last time will automatically be con-
nected. Automatic connection feature can be turned off on the SETTING.

B-Q4 What is Mirrorlink?

B-A4 Mirrorlink offers seamless connectivity between a smartphone and the head unit. Drivers
just connect the phone with a cable and immediately gain access to phone applications via
the head unit's screen.

B-Q5 Can I charge my iPhone with USB port while Aha is being streamed?
B-A5 Yes. However, there is a possibility of not being charged if your iPhone is overheated by
using Apps.

What happens if I connect iPhone to USB while Bluetooth connection is established with
B-Q6
another phone for STARLINK?
B-A6 Refer to the flowchart attached.

I have an Android Smartphone. Can I use STARLINK by connecting Smartphone with USB
B-Q7
cable?
B-A7 STARLINK can be used with only Bluetooth connection. USB can be connected for charg-
ing purpose while using STARLINK over Bluetooth connection.

B-Q8 Can I use STARLINK while I am using hands-free phone?

B-A8 Yes. However, only hands-free sound can be listened.

B-Q9 Do I need customer's smartphone when I troubleshoot SATRLINK?

B-A9 It depends on the symptom. Customer's smartphone is not always necessary, but it is a
good practice to test the system with the customer's smartphone.

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3. Frequently Asked Questions (FAQ)
STARLINK (Connection)
B-Q10 What should I do if I get a new smartphone?
B-A10 Download STRALINK App to your new smartphone. Android phone needs to be paired via
Bluetooth again.

If you still have a problem, clear the cache with the following procedures.
1) Touch "STARLINK" on APPS
2) Touch and hold the bottom right of the display for 30 seconds.
3) Initialization is complete when "Select Audio Source" shows
4) Run the STARLINK again.

B-Q11 The launcher screen of STARLINK is not displayed properly.

B-A11 Push right bottom of screen for more than 30 seconds then release. Switch to Audio menu
screen after release.

B-Q12 Following error messages are displayed.

"Please disconnect mobile device and install the STARLINK application on your mobile
device and try again."
"Bluetooth disconnected, please reconnect and try again."
"Smartphone data connection is poor, please try to connect again."
B-A12 Download STARLINK App to your smartphone again.

1) Go to "HOME" > "SETTING" > "Bluetooth"

2) Select connected device
3) Select "Disconnect All"
4) After disconnecting your device, select "Connect All"

B-Q13 Do I need to download other Apps than STARLINK App?

B-A13 No.

B-Q14 How can I update STARLINK App?

B-A14 Update of STARLINK can be checked on App Store or Google Play on your smartphone.

B-Q15 Can I use STARLINK if the smartphone screen is locked?

B-A15 Yes. STARLINK can be used as long as STARLINK App is running on the smartphone
even if the screen is locked.

B-Q16 Can I use STARLINK if the smartphone is turned off?

B-A16 No.

B-Q17 Region can't be added on CONFIG of the Weather App.

B-A17 Regions can be saved up to 6 regions. Delete other region before adding a new region.

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3. Frequently Asked Questions (FAQ)
STARLINK (Connection)
B-Q18 Source can't be added on CONFIG of the News App.
B-A18 News sources can be added up to 6 sources. Delete other source before adding a new
source.

B-Q19 Error message shows when selecting the SETTING tab.

B-A19 Data communication is failed. Move to better reception area and try again.

B-Q20 Maintenance message shows when selecting the SETTING tab.

B-A20 The server is under maintenance.

B-Q21 How can I go back to the Apps list after selecting Google login on the Calendar App?
B-A21 Select SETTING tab.

B-Q22 Who should I contact if STARLINK App is not working?

B-A22 (USA)
Clarion Corporation of America
Mr. Don Starnes <dsstarnes@clarionus.com>
c.c. Mr. Gilbert Carter <gcarter@clarionus.com>
Mr. Nobuyuki Yoshizawa <nyoshizawa@clarionus.com>
(CANADA)
Clarion Canada Inc.
Mr. Kee Chang <kchang@clarioncanada.com>

B-Q23 "Search failed" shows when registering URL on the News App.
B-A23 Check if the URL is correct.

109
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Calendar)
C-Q1 How do I sync Google calendar with STARLINK?
C-A1 1) Run STARLINK App on your smartphone
2) Go to "SETTING"
3) Go to "Calendar"
4) Go to "CONFIG" (upper right corner)
5) Go to "Google Login" and log in to your Google account

C-Q2 "Reconnect after logging in from your smartphone"

C-A2 Go to "SETTING" > "Calendar" > "CONFIG"
Log in to your calendar

C-Q3 I can't enter schedule.

C-A3 Calendar App does not have a function to enter schedule. Enter schedule on your
smartphone or PC.

C-Q4 "???" in Calendar.

C-A4 Font is not supported by the head unit.

C-Q5 "Update failed. Update again?"

C-A5 No internet connection. Check your internet connection.

C-Q6 No information on the calendar.

C-A6 No communication with the server. Check if the globe icon is blue.

C-Q7 Calendar information is not updated.

C-A7 Click "Update" to update information.

C-Q8 Is it possible to display the next day's schedule?

C-A8 Yes. Push the right or left arrow on the side of today's date to change to future or past date.

C-Q9 Can I turn on/off the national holidays?

C-A9 No. Change setting on your Google calendar with PC or smartphone.

C-Q10 How can I jump to today's schedule?

C-A10 There is no function to jump to today's schedule. Select the date from the calendar.

C-Q11 Schedule added by smartphone does not show on the calendar.

C-A11 Click "Update" to update your calendar.

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3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Calendar)
C-Q12 I can't operate Calendar App.
C-A12 Operation of Calendar App is disabled while driving. Stop the vehicle to operate it.

111
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - iHeart Radio)
D-Q1 Is iHeart Radio included in STARLINK on my vehicle?
D-A1 Yes.

D-Q2 How can I start listening to iHeart Radio?

D-A2 iHeart Radio can be found on STARLINK. Select iHeart Radio icon from STARLINK menu.

D-Q3 How can I play Live radio Station on iHeart Radio?

D-A3 Click "Live Radio" on the home menu. Click one of the followings.

"Stations Near You" will display the closest radio station.

"Stations by Location" will display the radio stations by locations.
"Music & Entertainment" will display the radio station by music categories.

D-Q4 How can I create Custom Music Station?

D-A4 Click "Create Station" while listening to a live radio station. A new Custom Music Station will
be created based on the station you are listening to.
You can also click "Create Station" on the home menu, then search artists. A new Custom
Music Station will be created by selecting an artist.

D-Q5 What is "Shows & Personalities"?

D-A5 "Shows & Personalities" are on-demand talk stations with customizable access.
You will be prompted to log in to Facebook or iHeart Radio account when you play talk sta-
tions.

D-Q6 How can I save a station to listen later?

D-A6 Click "Add to Favorites" while you are listening to the station. The station will be saved to
your Favorites list. To access to your Favorites list, click "Favorites" on the menu.

You will be prompted to log in to Facebook or iHeart Radio account when you save a sta-
tion to Favorites list.

D-Q7 What do the Thumbs buttons do?

D-A7 When listening to a Customer Music Station, you can personalize the music playing on the
station by clicking "Thumbs Up" or "Thumbs Down".
When listening to a Live Radio Station, clicking "Thumbs Up" or "Thumbs Down" button will
indicate if you like the music or not to the DJ.

You will be prompted to log in to Facebook or iHeart Radio when you click "Thumbs" but-
tons.

112
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - iHeart Radio)
D-Q8 What does the Discovery button do?
D-A8 When listening to a Customer Music Station, you can personalize the music playing on the
station by clicking "Discovery". Choose "Familiar", " Mixed", or "Less Familiar". The station
will adjust the music to play depending on your response.

You will be prompted to log in to Facebook or iHeart Radio when you click "Discovery" but-
ton.

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3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Music)
E-Q1 How much music data can be saved on the server?
E-A1 Music App plays music stored in your smartphone. It does not save music on the server.

E-Q2 I can't listen to music on Music App.

E-A2 Music App plays music stored in your smartphone. Check if your smartphone has any mu-
sic files to play.

E-Q3 Music App does not show album art.

E-A3 Check if music file on your smartphone has album art data.

E-Q4 "???" in song title.

E-A4 Font is not supported by the head unit.

E-Q5 The letters on the tab changed to orange when a list was selected on the list screen. What
E-A5 does
Trackitinformation
mean? will be displayed when a list is selected. The letters on the tab will change
to orange while showing track information. Music will play by selecting a track.

E-Q6 How can I cancel the track information on the list screen?
E-A6 Click one of the tabs ("Playlists", "Artists", or " Tracks").

E-Q7 Can I search music by steps ("Artist" > "Album" > "Track")?
E-A7 No. Track can be selected under the following tabs only.

-Playlists
-Artists
-Albums

E-Q8 Can I use seek function on the progress bar?

E-A8 No.

E-Q9 When I click Rewind, it plays the current track or the previous track from the beginning.
E-A9 What is the difference?
If the music played 5 seconds or more when Rewind was clicked, it plays from the current
track from the beginning. If it's less than 5 seconds, it plays the previous track from the be-
ginning. If Rewind is clicked while stopping the music, it always plays the previous music
from the beginning.

E-Q10 When I change the track on my smartphone, the loading mark displayed and track infor-
mation was cancelled. Why?
E-A10 If the track was changed on your smartphone, track information will be cancelled on the
head unit. Change track on the head unit in order to keep track information displayed.

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3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Music)
E-Q11 I can't find any music Apps on my smartphone that works with the head unit.
E-A11 There is no music Apps to work with the head unit.

115
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - News)
F-Q1 How can I add or change news sources on News App?
F-A1 Go to "SETTING" > "News" > "CONFIG". Choose news source or directly enter URL.

F-Q2 "Download failed"

F-A2 No internet connection. Check your internet connection.
Click Update again.

F-Q3 "Cannot display while driving"

F-A3 High volume articles will be disabled while driving.

F-Q4 "No article is registered"

F-A4 You don't have any article in Favorites.

F-Q5 No news list displayed.

F-A5 No communication with the server. Check if the globe icon is blue.

F-Q6 How can I change news source?

F-A6 Click left or right button on the news source.

F-Q7 Articles are not listed with the newest on the top.
F-A7 Order of the articles displayed is determined by the news source.

F-Q8 Articles are not updated.

F-A8 articles won't be updated automatically. Click Update.

F-Q9 Can I change the order of articles displayed?

F-A9 No.

F-Q10 How can I cancel Favorites?

F-A10 Click Favorites again to cancel.

F-Q11 Do favorites always display by news source?

F-A11 Favorites are always displayed by news source. They can't be mixed.

F-Q12 How can I add the article to Favorites?

F-A12 Click "Star" mark on the left of the news title. Color of Star changes to orange if the articles
was added to Favorites.

116
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - News)
F-Q13 "Please disconnect mobile device and install the STARLINK app on mobile device and try
again. "
F-A13 Communication with the server is disconnected. Check the connection.

F-Q14 What is "Star" mark on the news title?

F-A14 You can add the article to Favorites by clicking "Star" mark.

F-Q15 Can I swipe on News App?

F-A15 No. There is no swipe function.

117
3. Frequently Asked Questions (FAQ)
STARLINK (Apps - Weather)
G-Q1 It takes a long time to change the initial screen.
G-A1 It may take longer for the first time because it is accessing to Weather Information Server.
Once the information is stored in cache, it won't take long time.

G-Q2 How can I choose a city?

G-A2 In the App, go to "SETTING" > "Weather" > "CONFIG". Choose city.

G-Q3 How often is weather information updated?

G-A3 STARLINK will update weather every 10 minutes. However, update of the information de-
pends on the Weather Information Server.

G-Q4 What is weather source?

G-A4 http://www.wunderground.com/

G-Q5 No weather information.

G-A5 No communication with the server. Check if the globe icon is blue.

G-Q6 Error message from the Weather Information Server displays.

G-A6 Click Update. There may be error of the weather information on the server.

G-Q7 How can I change location?

G-A7 Click icon on the right of location name to choose different location only if another city has
been registered on the App.

G-Q8 How can I go back to the current location?

G-A8 Choose current location in the location change. You can also go to current location by re-
starting Weather App.

G-Q9 Is it possible to change temperature unit?

G-A9 No. Temperature displays only in Fahrenheit.

G-Q10 How can I add location?

G-A10 Add location with STARLINK App on your smartphone.

G-Q11 Weather information for the current location won't be displayed.

G-A11 Check your smartphone if GPS is ON.

G-Q12 Location was changed on the smartphone, but it won't change on the head unit.
G-A12 Restart Weather App on the head unit.

118
4. Glossary
[A] - [M]
[ Alphabetical Order ]
Term Definition
aha Aha is a comprehensive “automotive grade” cloud platform, providing au-
tomotive manufacturers a single integration point to bring the widest
range of current and future Web infotainment content safely into their ve-
hicles.

AUX AUX (Auxiliary Port [Input]) is an analog audio connector, which has a
3.5mm audio jack.
Bluetooth (B/T) Bluetooth is a high-speed wireless data communication system that uses
the 2.4 GHz frequency band
prescribed by the Bluetooth SIG (Special Interest Group), with communi-
cation at a speed of up to 1 Mbps.
Bluetooth is a trademark owned by Bluetooth SIG, Inc.
Copy-control CD This refers to music data that is encoded to prevent saving, alteration, or
Label Gate CD storing of music data on a computer or other electronic device.
Copy Control CDs and Label Gate CDs are labeled with the following
symbol.
Before using, be sure to refer to information that comes
with the product.
DivX DivX is a brand name of products created by DivX, Inc., including the
DivX Codec which has become popular due to its ability to compress
lengthy video segments into small sizes while maintaining relatively high
visual quality.
Green route Searches for the route that conserves the most energy, taking
into account the merits of “Fast” and “Short”.
GPS GPS is positioning system that utilizes satellites traveling at high speed
(Global Positioning Sys- along a 21,000 km orbit. These satellites emit electromagnetic waves
that allow the longitude, latitude and height of a given position to be
tem)
identified.
HD radio HD Radio, which originally stood for "Hybrid Digital", is the trademark for
iBiquity's in-band on-channel (IBOC) digital radio technology used by AM
and FM radio stations to transmit audio and data via a digital signal in
conjunction with their analog signals.
Note: HD Radio service available in USA only (as of December 2014)

iPhone iPhone is a smartphone designed and marketed by Apple.

iPod iPod is a portable media player designed and marketed by Apple.

MirrorLink MirrorLink function allows smartphone contents to be operated with the

unit
NOTE:
This App is only compatible with certain Nokia and Samsung Phones.
See OM (Page 141) for details.

119
4. Glossary
[M] - [S]
Term Definition
MP3 MP3 is short for MPEG Audio Layer 3, and is a standard format for audio
compression technology.
MP3 compresses sound data to eliminate sounds that are outside the
range of human hearing, allowing the original file to be compressed to
1/10th their size.
MP4(MPEG-4) is a multimedia container format standard specified as a
MP4 part of MPEG-4.
Navigation system is capable of containing map data, determining a vehi-
Navigation System cle's location and providing suggested direction.

Navteq is a Chicago, Illinois-based provider of Geographic Information

Systems data and is a dominant company in providing the base electronic
NAVTEQ navigable maps. The company is a wholly owned subsidiary of Nokia but
operates independently.
Pandora is a free personalized radio that offers effortless and endless mu-
Pandora sic enjoyment and discovery. (Not available for Canadian model)

PKB-SIGNAL (Parking This is a signal that activates when the parking brake is on.
Brake-Signal)
Vehicle position can be obtained when information is received from 3 or
Positioning more GPS satellites.

REV-SIGNAL (Reverse- This is a signal that activates when the shift lever is put into Reverse.
Signal)
Satellite radio is an analogue or digital radio signal that is relayed through
Satellite radio one or more satellites and thus can be received in a much wider geograph-
ical area than terrestrial FM radio stations.
STARLINK is the "in-car connectivity system" that allow the unit to link with
STARLINK smartphone via Bluetooth connection
Micro SD (Secure Digital) is a non-volatile memory card format developed
Micro SD by the SD Card Association for use in portable devices.

SMS (Short Message Service) is a text messaging service component of

phone, web, or mobile communication systems, using standardized com-
SMS munications protocols that allow the exchange of short text messages be-
tween fixed line or mobile phone devices.

SPD-SIGNAL (Speed- This indicates the vehicle speed pulse signal generated by movement of
Signal) the vehicle.
A high-quality audio disc standard that utilizes the DSD (Direct Stream Dig-
SACD (Super Audio CD) ital) format. This format enables digital recording in a form extremely simi-
lar to analog waves of the original.

120
4. Glossary
[U] - [number]

Term Definition
USB USB is a specification to establish communication between devices and a
(Universal host controller. USB flash drive consists of a flash memory storage device
integrated with a USB 1.1 or 2.0 interface.
Serial Bus)
WMA (Windows WMA is an audio data compression technology developed by Microsoft.
Media Audio)
WMV (Windows WMV is a video data compression technology developed by Microsoft.
Media Video)
XM XM Satellite Radio is one of two satellite radio services in the United States
and Canada, operated by Sirius XM Radio.
2-dimensional and 3- GPS calculates position based on a three-point system.
dimensional positioning Distance from the first satellite is first calculated, and then current position
is calculated using information received from three satellites.
Even if signals are received from 3 GPS satellites, only latitude and longi-
tude can be measured, giving 2-dimensional positioning. This results in
lower accuracy.
When information can be obtained from 4 satellites, latitude, longitude, and
height measurements can be obtained for 3-dimensional positioning. This
is more accurate than 2D positioning, and results in a
decreased occurrence of vehicle positioning errors.

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