COMML.

JDP/960

JODHPUR VIDYUT VITRAN NIGAM LIMITED

Corporate Identity Number (CIN) – U40109RJ2000SG016483
Regd. Office : New Power House, Jodhpur – 342 003
Phone No : 0291–2742227 : E–mail: seracommlju@gmail.com
web site: https://energy.rajasthan.gov.in/jdvvnl

No.JdVVNL/MD/CE(HQ)/SE(RA&C)/JU/2020-21/D. 2108 Dt. 27.02.2021

ORDER

Sub: ‘Terms & Conditions for Supply of Electricity-2021’.

In pursuance of the Rajasthan Electricity Regulatory Commission (Electricity

supply code and connected matters) Regulation, 2021 issued by Rajasthan
Electricity Regulatory Commission in exercise of the powers conferred by
sections 43 to 48, 50, 55 and 56 read with section 181 of the Electricity Act
2003 (Act 36 of 2003), Jodhpur Vidyut Vitran Nigam Limited herein after
called Nigam, hereby lays down the terms and conditions for Supply of
electricity to consumers for its area of supply.

These terms and conditions supersede the Terms of Conditions for Supply of
Electricity-2004 and amendments thereof.

CLAUSE-1

INTRODUCTION

1.1 Short title, applicability and commencement

(1) This document shall be called “Terms and Conditions of Supply

of Electricity-2021”.
(2) This has come into force with effect from 25.02.2021.

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 CLAUSE-2
DEFINITION AND INTERPRETATION
2.1 Definitions

In these TCOS, unless the context otherwise requires:

1. “Act” means the Electricity Act, 2003 (36 of 2003), as amended from
time to time;
2. “Accredited laboratory” means a laboratory accredited by
National Accreditation Board for Testing and Calibration
Laboratories (NABL);
3. “Agreement” means an agreement, with its grammatical variations
and cognate expressions, entered into by the Nigam and/or its
predecessors and its consumer including any commercial
arrangement for supply of electricity;
4. “Apparatus” means electrical apparatus; and includes all machines,
fittings, accessories and appliances connected to the Electrical
Distribution System;
5. “Appellate Authority” means the authority prescribed by State
Government under sub-section (1) of Section 127 of the Act, 2003
for hearing appeals against the order of assessing officer;
6. “Applicant” means an owner or occupier of any premises who files
an application with the Nigam, in accordance with the provisions
of the Act, the rules, the regulations and the orders made there
under, for purposes such as:
(i) supply of electricity including temporary connection;

(ii) increase or reduction in sanctioned load or contract

demand;

(iii) change of category;

(iv) change in title or mutation of Name;

(iv) Issues related to billing or change of particulars related to

connection;

(v) Disconnection or reconnection of supply;

(vi) Termination of agreement or

(vii) Shifting of connection or other services in accordance with

the provisions of the Act, Rules & Regulations, etc.;

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7. “Application” means an application complete in all respects in the
appropriate format along with all requisite documents and other
compliances;
8. “Area of Supply’’ means the area within which the Nigam is
authorized by his license to supply electricity;
9. “Assessing Officer” means an officer of a State Government or the
Nigam, as the case may be, designated as such by the State
Government under Section 126 of the Act;
10. “Authorized Officer” means an officer so designated by the State
Commission or State Government as the case may be under
Section 135 (1-A) or Section 135 (2) of the Act respectively;
11. “Authorized representative” of any person/entity means all officers,
staff, representatives or persons discharging functions under the
general or specific authority of the concerned person/entity;
12. “Authority” means the Central Electricity Authority (CEA) referred to
in sub-section (1) of Section 70 of the Act;
13. “Average Power Factor” means the average monthly power factor
and shall be the ratio expressed as percentage of total KWh (Kilo
Watt Hour) to the total kVAh (Kilo Volt Ampere Hour) supplied during
a month;
14. “Bank rate” means the bank rate of Reserve Bank of India as on April
1 of the relevant year;
15. “Bill date” means the date of issue of bill by the Nigam/franchisee;
16. “Billing cycle” or “Billing period” means the period as approved by
the Commission for which regular electricity bills are to be issued by
the Nigam for different categories of consumers;
17. “Billing demand” for a category of consumer shall be calculated as
per the procedure provided in the Tariff Order, approved by the
Commission;
18. “Billing month” means the month in which the bill date falls;
19. “Calendar year” means the period from the first day of January of
a Gregorian calendar year to the thirty first day of December, of
the same year;
20. “CEA (Measures Relating to Safety and Electric Supply) Regulations,
2010” means the CEA (Measures Relating to Safety and Electric
Supply) Regulations, 2010 as amended from time to time;

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21. “Code” means Electric Supply Code framed by the Commission as
per provisions of the Act;
22. “Commission” means the Rajasthan Electricity Regulatory
Commission (RERC) as constituted under Section 82 of the Act;
23. “Connected load” shall mean the sum of rated capacities of all the
energy consuming devices on the consumer’s premises, which can
be operated simultaneously. Connected load as applied shall be
considered as sanctioned load and the load found during
subsequent checking/inspection shall be considered as actual
connected load. It shall be determined as per Annexure-1 in both
cases;
24. “Consumer” means any person who is supplied with electricity for
his own use by the Nigam or the Government or by any other person
engaged in the business of supplying electricity to the public under
the Electricity Act, 2003 or any other law for the time being in force
and includes any person whose premises are for time being
connected for the purpose of receiving electricity with the works of
a licensee, the Government or such other person, as the case may
be.
25. “Consumer Installation” shall mean the whole of the electric wires,
fittings, motors and apparatus erected and wired by or on behalf
of the consumer on his premises starting from the point of supply;
26. “Sanctioned load/Contracted demand” shall mean the maximum
load/demand in KW/BHP/KVA applied for by the applicant and
agreed to by the Nigam and indicated in the agreement executed
between the Nigam and the consumer. The connected load in
horse power (HP) for the purpose of tariff shall be “Brake horse
power.” For conversion of connected load into KW, the brake horse
power (HP) shall be multiplied by 0.746. In cases where the contract
demand has been given in KW, the contract demand in KVA for
tariff purposes shall be determined by adopting the average power
factor as 0.90;
27. “Correct Meter” means a meter, which shall at least have features,
Accuracy Class and specification as per the standards on
Installation and Operation of Meter given in CEA (Installation and
Operation of Meters) Regulations, 2006 as amended from time to
time;
28. “Date of Commencement of Supply” refers to the date when the
licensee energizes the consumer installation by connecting to the
distribution mains/system. This shall also be considered as date of
connection;

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29. “Date of Disconnection of Supply” refers to the date of de-
energization of consumer installation from the distribution
main/system/meter;
30. “Developer” means any person who undertakes development of
an area (including electrification on their own or through a
Licensee) including public land development agencies (like
Jaipur/Jodhpur Development Authority, Municipal Corporation(s),
Municipal Councils, Rajasthan State Industrial Development and
Investment Corporation (RIICO), Rajasthan Housing Board, Urban
Improvement Trust etc.), private developers, private colonizers,
builders, Cooperative Group Housing societies, group housing
societies, co-operatives, associations etc., within the area of supply
of the Nigam including any residential-cum-commercial complex
approved by an appropriate authority;
31. “Disconnection” means the physical separation or remote
disconnection of a consumer from the distribution system of the
Nigam;
32. “Distributing Main” means to the portion of any main with which a
service line is, or is intended to be, immediately connected;
33. “Distribution System” means the system of wires and associated
facilities between the delivery points on the transmission lines or the
generating station connection and the point of connection to the
installation of the consumers;
34. “Electrical Line” means any line which is used for carrying electricity
for any purpose and includes-
a) any support for any such line, that is to say, any structure,
tower, pole or other thing in, on, by or from which any such
line is, or may be, supported, carried or suspended; and
b) any apparatus connected to any such line for the purpose
of carrying electricity;
35. “Electrical Plant” means any plant, equipment, apparatus or
appliance or any part thereof used for, or connected with, the
generation, transmission, distribution or supply of electricity but does
not include-
a) an electric line; or
b) a meter used for ascertaining the quantity of electricity
supplied to any premises; or
c) an electrical equipment, apparatus or appliance under the
control of a consumer;
36. “Electrical Inspector” means a person appointed as such by the
State Government under sub-section (1) of Section 162 of the Act
and also includes the Chief Electrical Inspector;

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37. “Empowered Officer” means the officer authorized by the State
government under section 152 of the Act, to determine and accept
an amount as compounding charges from a consumer or a person;
38. “Energy charges” means the charges levied as per the provisions
of the Tariff Order issued by the Nigam from time to time for energy
consumed by the consumer in kWh or kVAh (kilo Watt Hour or kilo
Volt Ampere Hour), as the case may be, in any billing cycle or billing
period;
39. “Financial year” means a period commencing on 1st April of a
calendar year and ending on 31st March of the subsequent
calendar year;
40. “Fixed Charges” for a billing cycle or billing period means the fixed
charges levied as per the provisions of the Tariff Order issued by the
Nigam from time to time;
41. “Force Majeure” means the occurrence of any
event/circumstances which are beyond the control of the Nigam
which could not have been reasonably foreseen by the Nigam and
which has the effect of preventing/delaying due performance of
any obligation by the Nigam;

42. “Forum” means the Consumer Grievance Redressal Forum (CGRF)

established under sub-section (5) of Section 42 of the Act;

43. “Franchisee” means a person authorized by Nigam to distribute

electricity on its behalf in a particular area within his area of supply;
44. “Installation Certificate/IC” shall mean an electrical fitting
certificate including self-certificate issued under the notification
issued by the State Government from time to time;
45. “Late Payment Surcharge (LPS)/Delayed Payment Surcharges
(DPS)” means the monetary charge levied as per provisions of the
Tariff Orders, on a consumer, for the period of delay in payment of
its bills beyond due date;
46. “Licensed Electrical Contractor (LEC)” means a contractor licensed
by the State Government in accordance with the provisions of
Central Electricity Authority (Measures relating to Safety and Electric
Supply) Regulations, 2010 as amended from time to time;
47. “Licensee” or “Distribution Licensee” means a person who has been
granted a license under Section 14 of the Act to operate and
maintain a distribution system for supplying electricity to the
consumers in his area of supply and includes a deemed Licensee;
48. “Load Factor” denotes the ratio of the total number of units
consumed during a given period to the total number of units which
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 would have been consumed had the Contract
demand/Sanctioned connected load been maintained
throughout the same period subject to availability of supply and
shall usually be expressed as the following percentage:
Actual units consumed in a given period
Load Factor (%) = -------------------------------------------------x100
Sanctioned Connected load/ Contract demand (in
kW) x No. of Hours in the period

Where the contract demand is in kVA, contract demand in kW shall

be calculated by considering unity power factor for the purpose of
calculation of Load Factor.
49. “Maximum Demand (MD)” shall mean the average kVA or kW
delivered at the point of supply of a consumer during a consecutive
period of 30 or 15 minutes of maximum use during the month, as
may be specified by the Nigam, with the approval of Commission;
50. “Meter” means a device as specified in CEA (Installation and
Operation of Meters) Regulations, 2006 as amended from time to
time;
51. “Occupier” means owner/tenant or a person who is in occupation
of the premises where energy is used or proposed to be used
subject to his producing address proof in the form of Aadhar
Card/Driving License/Voter ID, Passport or any other document for
address proof as may be specified by the Nigam;
52. “Ombudsman” means electricity Ombudsman as appointed under
sub-section (6) of Section 42 of the Act;
53. Point of supply:

Sr. Consumer Category Point of Supply

Outgoing terminal of the meter/meter

1. LT Consumer
cubical

Incoming terminal of switch gear,

installed/to be installed by the consumer
on HT/EHT side of the transformer
HT and EHT /substation as the case may be in terms
2.
Consumer of Regulation 35 of CEA (Measures
relating to safety and electric supply)
Regulations, 2010 as amended from time
to time

54. “Premises” includes any land, building or structure;

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55. “Prosumer” means a person who consumes electricity from the grid
and can also inject electricity into the grid for the Nigam, using
same point of supply;
56. “Rural area” means the all area covered by gram panchayats;
57. “Scale of Miscellaneous Charges” shall mean the Schedule of
Charges(Schedule-I) of the Terms and Conditions for Supply of
Electricity-2021 indicating various charges and rentals for the time
being in force as authorized by the Commission for levy by the
Nigam on the consumer;
58. “Service-line” means any electric supply-line through which
electricity is, or intended to be, supplied –
a) to a single consumer, either from a distributing main or
immediately from the Nigam’s premises or
b) from a distributing main to a group of consumers on the
same premises or on contiguous premises supplied from the
same point of the distributing main;
59. “Standard/Store Issue Rate” shall mean the Standard/Store issue
rates issued by the Nigam for time being in force;
60. "Switchgear'' shall denote switches, circuit breakers, cut-outs and
other apparatus used for the operation, regulation and control of
circuits;
61. “Tariff Order” means the Tariff Order issued by the Nigam for
different categories of consumers of electricity in the area of supply
of the Nigam for supply of electrical energy and services for the
specified period;
62. “Temporary connection” means an electricity connection required
by a person for meeting his temporary needs such as-
(i) For construction of residential, commercial and industrial
complexes including pumps for dewatering;
(ii) For threshers or other such machinery excluding agriculture
pump sets;
(iii) For touring cinemas, theatres, circuses, fairs, exhibitions, melas or
congregations;
(iv) or any other use as may be specified by the Nigam;
63. “Temporary supply” means supply of electricity on a temporary
basis and for a period, as may be agreed between the Nigam and
the applicant;

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 64. “Theft of electricity” means theft of electricity as per Section 135 of
the Act;
65. “Urban areas” means all areas other than rural areas;
66. “Unauthorized Use of Electricity” means usage of electricity as per
Section 126 of the Act;
2.2 Interpretation:

a) These Terms and Conditions for Supply of Electricity shall be

interpreted and implemented in a manner not inconsistent
with the provisions of the Act and the Rules and Regulations
made there under.

b) Unless the context otherwise requires, words or expressions

occurring in these Regulations and not defined herein but
defined in the Act or CEA (Installation and Operation of
Meters) Regulations, 2006 or CEA (Measures Relating to
Safety and Electric Supply) Regulations, 2010 & amendments
thereof or any other regulation framed by Commission/Tariff
Order, shall bear the same meaning as prescribed therein
and in absence thereof, the meaning as commonly
understood in the Electricity Supply Industry.

c) The forms and formats, if any, to be filled as per requirement

of these Terms and Conditions for Supply of Electricity shall
be as per the Nigam’s Orders from time to time.

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 CLAUSE-3

SYSTEM OF SUPPLY

3.1 Character of supply

The voltage of alternating current (AC) supplied by the Nigam shall

be as follows:

a) Low Tension (LT) Supply

i) Single Phase 230 Volts between each phase and neutral.

ii) Three Phase 400 Volts between phases.

b) High Tension (HT) Supply

i) Three Phase 11,000 Volts (11 kV) between phases.

ii) Three Phase 33,000 Volts (33 kV) between phases.

c) Extra High Tension (EHT) Supply

i) Three Phase 1, 32,000 Volts (132 kV) between phases.

ii) Three Phase 2, 20,000 Volts (220 kV) between phases.

3.2 Frequency Variation

The Nigam shall supply power within the frequency band specified
in the Central Electricity Regulatory Commission (Indian Electricity
Grid Code) Regulations, 2010 & amendments thereof and
“Rajasthan Electricity Regulatory Commission (Rajasthan Electricity
Grid Code) Regulations 2008” & amendments thereof.

3.3 Voltage Variation

The voltage at the point of supply shall remain within the limits as
specified hereunder:

a) In the case of low tension & high tension as per Nigam’s

Standards of performance in force.
b) In the case of extra high tension as per Transmission
Licensee’s Standards of performance in force.

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 CLAUSE-4

CLASSIFICATION OF SUPPLY

4.1 Applicable supply voltage

Supply shall generally be given at the following voltages on the

basis of connected load/sanction load/contracted demand.

Category of
Character of Service
Consumer

a) Domestic/ i) Connected Load up to 5 kW i) LT Single phase

Non- or three phase at
Domestic/ the option of the
Mixed Load consumer
ii) Connected Load above 5 ii) LT Three phase
kW but contract/ actual
demand remains up to 50
kVA
iii)Connected Load above 5 iii) HT 11kV
kW and contract/ actual
demand more than 50 kVA
but up to 2500 kVA

iv) Contract/ actual demand iv) HT 33kV

above 2500 kVA but up to
8000 kVA

v) Contract/ actual demand v) EHT 132 kV or

above 8000 kVA above

b) Public All services LT Single phase or

Street three phase
Lighting

c) Agriculture All services LT Three phase

d) Small i) Connected Load upto 5 kW i) LT Single phase

Industrial (6.7 HP) or three phase
at the option of
the consumer

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 ii) Connected Load above 5 ii) LT Three phase
kW (6.7 HP)but upto 18.65 kW
(25 HP)
e) Medium i) Connected Load above
Industrial 18.65 kW (25 HP) and upto 112
i) LT Three phase
kW (150 HP) but contract/
actual demand remains upto
50 kVA

ii) Connected Load above

18.65 kW (25 HP) and upto 112
kW (150 HP) but contract/ ii) HT 11 kV
actual demand is above 50
kVA and upto 125 kVA

f) Large i) Connected Load above 112

Industrial kW (150 HP) and/or contract/
(except actual demand above 125 i) HT 11kV
Traction kVA but upto2500 kVA
Load)
ii) Contract/ actual demand is
ii) HT 33 kV
above 2500 kVA but upto8000
kVA

iii) Contract/ actual demand iii)EHT 132 kV or

above 8000 kVA above
g) Traction All services Phase to phase
Load supply at the
voltage specified
for large industrial
consumer

h) In the Estimated designed demand i) HT 11 kV

cases for exceeding 50 kVA and up to
Electrification 2500 KVA
Estimated designed demand ii) HT 33 kV
exceeding 2500 kVA and up to
8000 kVA
Estimated designed demand iii) EHT 132 kV or
exceeding 8000 kVA above

Note:- For EV charging stations the applicability should be as per

applicability of relevant category of industries.

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4.2 Motive load > 3 BHP

Single phase supply shall not be admissible where motive load is

more than 3 BHP.

4.3 Option of 3 phase LT supply up to 5 KW shall be available in the

rural and urban areas where 3 phase 24 hours LT supply system
exists.
4.4 3 phase LT supply to the installations up to 5 KW and more than 5
KW (not covered in sub-clause 4.3 shall be admissible in the rural
areas subject to extension of non continuous supply 11 KV mains
and installations of independent distribution transformer for release
of connection. However all consumers other than Agriculture
connection requiring HT supply and industrial or non-domestic
category consumers eligible for LT supply not covered under sub-
clause 4.3 can be given supply through continuous supply 11 KV
feeders on payment of entire cost of 11 kV line and transformer and
other charges as per Schedule of Charges(Schedule-I).
4.5 Option of single phase connection upto 10 KW

Option of Single phase LT supply up to 10 KW connected load shall

be available to all categories except Agriculture category in the
rural areas where continuous 3 phase supply is not available
subject to extension of 11 KV line (if required) and installation of
independent single phase distribution transformer for release of
such connection and by recovery of entire cost of 11 kV line, single
phase transformer and other charges as per Schedule of Charges
(Schedule-I).

4.6 33 KV supply voltage can be provided to a consumer, if so

requested by him, if contract demand is more than 500 KVA
subject to providing the protection equipments as may be required
by the licensee. However for the purpose of electrification, the
minimum designed demand on which 33 kV supply can be
provided, shall be 1500 kVA.

4.7 The consumer eligible for 132 KV supply voltage can be supplied
on 33 KV supply voltage, if technically feasible, on 33 KV system
where the transmission licensee has communicated technical
constraint for release of particular connection on 132 KV supply on
request of Nigam for providing technical clearance. However, this
facility of such lower voltage is available upto contract demand
not exceeding 12 MVA subject to the capacity of conductor and
technical feasibility.

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4.8 Variance in supply voltage in respect of existing connection: The
following situation shall be considered as variance in supply
voltage:

a) Where the connection has been released at a supply

voltage one stage lower than the admissible supply
voltage as per table 4.1.

b) The recorded monthly maximum demand if exceeds the

threshold maximum demand of a particular supply voltage
as mentioned in table 4.1 by more than 5%, 3 times in same
financial year.

c) Where connection is provided at higher supply voltage

than admissible supply voltage as per table 4.1.

4.9 Provisions to deal with the voltage deviation cases falling under
sub-clause 4.6, 4.7 and 4.8:

(a) Cases covered under sub-clause 4.6

i. Voltage rebate/tariff of 33 KV shall be allowed.

ii. A 33 kV feeder feeding Nigam’s substations and
dedicated feeder of essential services which are
exempted from power cuts like Hospitals, Defense,
Railways and Public Health Engineering Department
(PHED) shall not be tapped for release of individual
connection to the consumer or for electrification of
buildings/colonies.

(b) Cases covered under sub-clause 4.7

i. Voltage rebate of 33 KV supply shall be allowed.

ii. The 33 KV supply shall be given only through

independent 33 KV feeder from the nearest technical
feasible 132/220 KV sub-stations and metering shall be
provided at such 132/220 kV substation.

iii The plant cost for additional demand above 8 MVA shall
be recovered at twice of the normal rate.

(c) Cases covered under sub-clause 4.8 (a)

i. Nigam shall identify such consumers who are at

variance with reference to admissible supply voltage
level as per table 4.1. All such consumer shall be issued
notice within three months of issue of these Terms and
Conditions for Supply of Electricity to take supply on this
higher admissible voltage. Supply on higher voltage shall
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 be provided by Nigam subject to technical feasibility for
which a demand notice shall be issued by the Nigam. Till
such time the consumer shall also be required to bear
the transformation losses at the rate of 3% on the
recorded consumption in proportion to the ratio of the
consumption corresponding to existing contract
demand exceeding the admissible contract demand
on the prescribed voltage as per table 2.1. For example,
if KWH consumption in a month for a consumer is 27 lakh
units and the contract demand of the consumer is 9
MVA, and connection is on 33 KV instead of 132 KV the
KWH consumption corresponding to 1 MVA (above 8
MVA) would be 27 x 1/9 = 300000 unit and to this
consumption 3 % transformation losses (9000 units) shall
be added to arrive at the chargeable unit from the
consumer. Total chargeable unit would be 27+0.09=
27.09 lakh unit.

Provided that if such consumer fails to deposit the

demand notice issued by Nigam within the time frame
as per Clause 6.2 (g) towards charges for switching over
to higher supply voltage, 3% transformation losses and
transformer rent, if applicable, shall become applicable
on the full recorded consumption.

Provided further that the voltage rebate/tariff of the

connected supply voltage shall remain applicable.

ii. Cases covered under sub-clause 4.8 (b)

The Nigam shall examine the technical feasibility to

convert such connections on higher voltage and in case
the higher voltage supply is found technically feasible by
the Nigam, a demand notice shall be issued within 30
days of the occurrence of the 3rd default. The consumer
shall deposit such demand notice within the time frame
as per Sub-Clause 6.2 (g) failing which supply shall be
disconnected. In case consumer deposits the demand
notice, 3% transformation losses and transformer rent, if
applicable, shall be charged for a limited period from
the date of 3rd default up to the expiry of 60 days from
the date of deposit of the demand notice or release of
connection on higher voltage whichever is earlier. In
case switching over to higher admissible voltage is not
technically feasible due to system constraint of Nigam,
the consumer shall remain connected on existing
voltage. In this case, 3 % extra on the recorded
consumption and transformer rent, if applicable, shall
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 continue to be charged towards transformation losses
and voltage rebate/tariff shall be applicable as per
existing voltage. Nigam shall convert such connection
on higher voltage as soon as technical feasibility permits.

iii. Cases covered under sub-clause 4.8(c)

No action required to be taken by the Nigam. Voltage

rebate/tariff of higher voltage on which connection is
running shall be allowed.

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 CLAUSE-5
CLASSIFICATION OF CATEGORIES

5.1 The Nigam may classify and reclassify consumers into various tariff
categories from time to time as approved by the Commission and
announce different tariffs for different classes of consumers with
the Commission’s approval. No additional category other than
those approved by the Commission shall be created by the
Nigam. Presently the following classification exits as per tariff
orders.

i. Domestic service

ii. Non domestic service

iii. Public street lighting service

iv. Agriculture service

a) Metered supply
b) Flat rate supply

v. Small industrial service

vi. Medium industrial service

vii. Large industrial service

viii. Bulk supply for mix load

ix. Temporary supply

x. Electric Vehicle Charging Station

xi. Traction load

xii. Any other category as may be considered by the

Commission in tariff order.

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 CLAUSE-6

APPLICATION FOR CONNECTION, MISC. SERVICES & PRIORITY

6.1 Application for supply

a) An owner or an occupier of any premises requiring supply

of electricity may apply in person or online submit an
application along with the documents as specified in the
application form for supplying electricity to such premises to
such officer as the Nigam may designate for this purpose.
The application shall be in a model form available at
Annex-2. This form shall also be applicable for other
miscellaneous activities/services viz., Load
extension/reduction, transfer/shifting of connections, name
change etc. In case application is submitted online, hard
copy of the same is not required to be submitted by the
consumer. The Nigam may also ask for other relevant
information required by him for release of connection
and/or execution of related work by incorporating suitable
changes in the application form.

b) The application form shall be supplied free of cost by the

Nigam or can be downloaded from the website of the
licensee. The Nigam shall make available with the form, a
checklist of specified documents. The Nigam shall create
web portal and mobile app for submission of online
application.

c) The applicant shall deposit along with his application an

application fee & other charges as per Schedule of
Charges(Schedule-I) or as specified by the Nigam from time
to time, and where he requires the Nigam to provide
electric line or electric plant, he shall also deposit expenses
as authorized in the Schedule of Charges(Schedule-I) for
providing such electrical line or electrical plant to be used
by the Nigam for giving such supply.

d) Receipt and acknowledgement of application form.

i. When the application is submitted in hard copy:

Such an application shall be entered in the online system

by the Nigam and system generated receipt and
registration No. shall be provided along with system
generated acknowledgement of documents received
and not received. Such acknowledgement with
registration No. should be generated within 1 day of

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 receipt of hard copy, complete with all the required
information and intimated to the applicant.

ii. When the application is made online:

The system generated receipt with registration No. along

with system generated acknowledgement of documents
furnished and list of documents not furnished shall be issued
and intimated to the applicant.

iii. On scrutiny the deficiency, if any, in the application

received in either mode above shall be conveyed within 7
days on first come first serve basis on the registered mobile
number/E-mail/Post or any other verifiable communication
means. Nigam shall give 30 days’ notice for removing
deficiency/furnishing the necessary document, if any. If no
deficiency is conveyed within 7 days of receipt of
application form, it will be assumed that application is
complete in all respect.

iv. In response to the notice of the Nigam for removing the

deficiency, system generated acknowledgment shall be
issued by the Nigam to the applicant after receipt of
necessary document/information of removal of deficiency.

v. On removal of deficiency, the application shall be

considered as completed application on the date of
removal of deficiency.

vi. In case the applicant does not remove the deficiency

within 30 days from the date of receipt of information from
licensee, such application shall be cancelled under
intimation to the applicant.

vii. The application not accompanied with the requisite fee

and charges as per sub-clause 6.1 (c) shall also be
considered as incomplete application.

viii. An application complete with all the required information,

shall be deemed to be received on the date of generation
of acknowledgement with registration No.

ix. The application tracking mechanism based on the unique

registration number shall be provided by the Nigam through
web-based application or mobile app or through SMS or by
any other mode to monitor the status of processing of the
application like receipt of application, site inspection,
issuance of demand note, external connection, meter
installation and electricity flow.
19 | P a g e
6.2 Priority

a) Priority shall be maintained sub division wise/locality-

wise/category wise/ miscellaneous activity wise such as
transfer/shifting/load extension/ load reduction/name change
etc.

b) The date of receipt of completed application form shall

determine the priority for issue of demand notice if it is required
to be issued. Separate priority shall be assigned where no
demand notice is required to be issued.

c) Installation certificate can be furnished at any time by the

domestic and upto 5 kW load of all other categories applicant
but before the date of deposit of demand notice. However,
other categories of applicants may furnish installation certificate
before release of connection. Where no demand notice is to be
issued, a notice of 30 days to furnish the installation certificate
shall be issued. The application shall stand cancelled if
installation certificate is not furnished within the notice period.

d) In case installation certificate is submitted by consumer as per

sub-clause 6.2 (c) above after deposit of demand notice, the
priority shall be reassigned with reference to date of furnishing of
installation certificate.

e) After deposit of demand notice, separate groups shall be

assigned to the consumers as per nature of works falling under
sub-clause 7.2 to 7.6 for release of connection. For completion
of job work, separate priority shall be assigned under sub-clause
7.2 (d). The inter-se priority of the applicants falling in the various
groups shall be determined with reference to date of deposit of
demand notice.

f) If on inspection of installation of applicant, any deficiency is

found or the fitting is found to be incomplete, a thirty (30) days’
notice shall be given to the applicant for removing the
deficiency. Necessary fee for testing of installation as per
Schedule of Charges (Schedule-I) shall be payable for
subsequent inspection. Such applicant shall be assigned
different priority based on removal of deficiency. Failure to
comply with the observations made in the notice within 30 days
shall result in rejection of application automatically.

g) Thirty days period from date of issue shall be allowed for deposit
of demand notice and application shall stand cancelled after
expiry of demand notice period. However, the Nigam may grant
20 | P a g e
 extension of notice period of additional 30 days. The priority in
such cases shall be re-assigned and reckoned from the date of
deposit of demand notice amount.

6.3 Application for the single point supply

a) Supply of electricity at single point by the Nigam to a Co-

operative Group Housing Society: A Nigam shall give supply of
electricity for residential purpose on an application by a Co-
operative Group Housing Society which owns the premises at a
single point for making electricity available to the members of
such society residing in the same premises on such terms and
condition as may be specified by the Nigam.

Provided that the provisions of this clause shall not in any way
affect the right of a person residing in the housing unit sold or
leased by such a Co-operative Group Housing Society to
demand supply of electricity directly from the Nigam. If individual
applicant demands supply of electricity directly from the Nigam,
the connection to such individual applicant shall be released by
Nigam from the system of Group Housing Society.

Provided further that such persons shall make metering

arrangement at ground floor and provide protection
arrangements as may be prescribed by Nigam.

b) Supply of electricity by Nigam at single point to a person for his

employees: Nigam shall give supply of electricity for residential
purposes on an application by a person at a single point for
making electricity available to his employees residing in the same
premises on such terms and conditions as may be specified by
the Nigam.

c) The terms and conditions for a single point supply shall be as

under:

i. The Housing Society/Employer shall not charge for electricity

supply to the society members/ employees, more than the
charges specified in Schedule of Charges (Schedule-I).

ii. The Housing Society/Employer shall not charge more than the
electricity tariff determined by the Commission for residential
consumers located in the supply area of the Nigam, where
such Housing Society/premises is located.

iii. The members/employees of a housing society /Employer will

have the rights and obligations of an ‘applicant’ under these
terms and conditions. Simultaneously, such Housing
Society/Employer will also have the rights and obligations of
21 | P a g e
 a ‘licensee’ under these terms and conditions for supply of
electricity to its members/ employees.

iv. The Housing Society/Employer shall apply for the entire

connected load / contract demand of the colony and its
additions from time to time.

v. All individual connections shall be metered and meter as

specified in CEA metering Regulations shall be provided on
ground floor with adequate protection as prescribed.

vi. Electricity supply by the Nigam to the Housing

Society/Employer shall be governed by the terms &
conditions for the supply of electricity prescribed by the
Nigam for the consumers, duly approved by the Commission.

vii. The distribution system of the Housing Society/Employer along

with the electrical installations of individuals shall conform to
the safety requirements of the Act, all rules, regulations and
codes made there under. The electrical installation shall be
wired as provided in the CEA Safety regulations and shall be
tested before connection through single point supply.

viii. The Housing Society/Employer will publish the detailed terms

& conditions for the supply of electricity to its members/
employees with prior approval. The terms and conditions as
may be framed by the Housing Society/Employer shall not be
inconsistent with these terms and conditions and should not
be less beneficial to the members.

6.4 All HT/EHT consumers shall be required to execute an agreement

based on the model agreement given at Annexure-3 with the
Nigam on a non-judicial stamp paper, of value as prescribed by
the Government of Rajasthan. For all other consumers, the
application form itself, shall be the agreement. The date of
commencement of agreement shall be the date of release of
connection and minimum period for all such agreements shall
be one year.
6.5 The supply shall be given to owner or occupier of a premises, on
production of necessary documentary evidence. In the event of
no formal agreement having been entered into between the
Nigam and the consumer, once the supply of electricity has
commenced, the latter shall be bound by the terms and
conditions of the agreement required to be executed as above.
The consumer shall not refuse to tender an agreement if so,
required by the Nigam at any time after the supply has
commenced, notwithstanding that the same was not entered

22 | P a g e
 into before. In such an event, the date of agreement shall be the
date of commencement of supply to the consumer.

6.6 Without previous consent of the Nigam, the consumer shall

neither, assign, transfer or part with the benefit of his agreement
with the Nigam nor shall the consumer in any manner part with
or create any partial or separate interest there under.

6.7 Clearance of arrears of old connection

A new connection shall be given in the premises only if all arrears

and dues in respect of old connection in the premises have
been cleared and paid. However, in case of auction of an
existing industry by RIICO/ Rajasthan Financial Corporation (RFC)
or by official liquidator appointed by Rajasthan High Court or
Debt Recovery Tribunal, new connection shall be released as
per policy guidelines of State Government & prevailing law.
However, in respect of premises auctioned by bank under
SARFAESI Act (The Securitization and Reconstruction of Financial
Assets and Enforcement of Security Interest Act, 2002), the
connection shall be released as per guidelines framed by the
Nigam.

6.8 Shifting of connection

Shifting of existing connection shall not be allowed except for

agriculture consumer as per agriculture policy.

6.9 Temporary Supply

a) The Nigam may also provide temporary supply to a

consumer on receipt of an application in prescribed model
form at Annexure-2 alongwith necessary documents,
installation certificate, application fee and other charges as
per Schedule of Charges(Schedule-I), However, temporary
connection shall not be released under Public Street
Lighting, Agriculture and to the places of permanent
wedding houses.

b) Temporary supply may be given for a period not exceeding

two months in the first instance, but the supply can be
extended for further periods not exceeding two months on
each occasion after collecting additional deposits to cover
the extended period. For construction works connection
may be granted for a 3 months period in the first instance
and can be extended for further periods not exceeding 3
months on each occasion. However, the electricity charges
to consumers shall be levied as per the tariff for temporary
supply specified by the Nigam from time to time.
23 | P a g e
6.10 Supply for construction purpose

The existing consumers under LT domestic, non-domestic categories

may use its connection for the purpose of further construction in the
same premises subject to the condition that its connected
load/contract demand shall not exceed the overall sanctioned
load/demand. This facility shall not be available for construction of
Building Complexes and to other categories of consumers.

6.11 Transfer of connection/name change

Transfer of connection from one consumer to other shall be

permitted by the Nigam if there is any change of ownership due to
sale/ transfer of property on account of inheritance/gift/liquidation
of company or for any other and valid reasons:

a) In case of a Govt. Employee having been allotted

accommodation in a Govt. Colony, the connection may be
changed in the name of new occupier on furnishing of
documentary evidence of allotment of the Government
accommodation.
b) Any person taking over premises where electric connection exits
or lying disconnected, shall furnish application along with
necessary legal documents in support of transfer of premises,
requesting the Nigam for transfer of electric connection. After
according formal sanction by the Nigam, the new consumer
shall clear all the dues against the service and deposit security
as per prevailing provisions in this regard.
c) The consumer shall neither, without previous consent of the
Nigam, assign, transfer or part with the benefit of his agreement
with the Nigam nor shall the consumer in any manner part with
or create any partial or separate interest there under. The liability
of new consumer in such cases, shall be for the unexpired period
of the Agreement. The HT/EHT consumer shall be required to
execute a fresh agreement for the unexpired period.
d) In case a consumer wants change in his name (ownership
remaining the same), he may furnish application for the same.
The Nigam shall allow change of name on the basis of
documents legally necessary.
e) The transferee shall pay transfer fee as specified at Schedule of
Charges (Schedule-I).
f) The power supply agreement with the original registered
consumer is deemed to be terminated from the date of transfer
of installation or from the date of expiry of seven (7) days from

24 | P a g e
 the date of completion of required formalities by the transferee
whichever is earlier;
g) The officers who are empowered to sign the power supply
agreement are also empowered to effect transfer of such
connection to other person.
6.12 Change of category

Change of category from one category to another category shall be

allowed subject to following conditions:-

(a) Conversion of connection to agriculture category shall not be

allowed.
(b) Conversion of category from higher tariff category to lower tariff
category shall be allowed.
(c) For this consumer shall apply in Application Form prescribed for
new connections.
(d) Along with the Application Form, the consumer shall pay the
following amount prevailing at the time of category conversion
(i) Application fee.
(ii)The cost difference for release of connection under applied
(New) category vis-à-vis the existing category.
(iii) No refund shall be allowed to the consumer on this account.
(e) Conversion shall be allowed only if there is no outstanding
against the existing connection.
(f) Consumer shall also submit an undertaking on a non-judicial
stamp paper regarding conversion of category to the effect
that in future if any amount is found due against earlier
connection, the same shall be cleared by him even after the
conversion has been allowed.
(g) Before effecting change in category concerned officers at their
level shall verify the actual category/use by the consumer.

6.13 Special provisions for Agriculture Consumers

Notwithstanding anything contrary to it contained in the Regulations

for electricity supply to agriculture consumers, application for supply,
connection release priority, increase in connected load, shifting of
connections, restoration of supply etc. shall be governed by the
policy directives issued by the State Government from time to time
under section 108 of the Electricity Act, 2003 so far as it is not
inconsistent with the provisions of the Act. The Nigam may
incorporate the changes in the Agriculture Policy and update the
“Terms and Conditions for Supply of Electricity.” The Nigam shall
publish the up-dated Agriculture Policy at the end of each financial
year under intimation to the Commission.

25 | P a g e
 CLAUSE - 7
SUPPLY AND RELEASE OF CONNECTION

7.1 Supply where no extension of distribution mains is required

Where no extension of distribution mains or commissioning of new

sub-stations is involved, the Nigam shall inspect the applicant’s
installation and release connection within seven days in metro cities,
fifteen days in other municipal areas and thirty days in rural areas of
the receipt of completed application as mentioned in Clause - 6.
However, for Domestic category, the connection should preferably
be provided within seven days in all type of areas.

Explanation
a) If LT supply of electricity can be provided to the applied
premises by existing service line or by laying service line up to
50 meters, from an existing overhead line or underground
cable where a cable box, junction box, pillar box etc. has been
provided, the distribution mains shall be deemed to require no
extension.
b) In case of HT supply of electricity to premises, the distribution
system shall be deemed to require augmentation and
procedure laid down in sub-clause 7.2 and 7.3 shall be
followed.
7.2 Supply where distribution mains require extension

a) After receipt of an application as provided in Clause-6, if the

Nigam finds that the supply of electricity to premises applied for
requires extension of distribution mains, the Nigam shall work out
additional expenses, if any, as per Schedule of Charges
(Schedule-I) for such extension and intimate the applicant within
15 days of the receipt of completed application, the extension
required and additional sum required for providing such extension.
If the connection is on 132 KV or above or on 33 KV requiring
construction of bay at EHT grid sub-station, the notice of additional
sum shall be issued by the Nigam within 60 days. The transmission
licensee shall send the estimate for works pertaining to them to
Nigam within 30 days of the request made by Nigam.

b) Where extension of distribution mains is required but no additional

sum is required to be deposited, the Nigam shall complete the
extension work and release connection within 45 days of receipt
of completed application.

c) The applicant shall deposit the demand notice as per provisions

of sub-clause 6.2 (g).

d) The Nigam shall complete the extension of distribution mains within

26 | P a g e
 the time specified below for different voltage levels after deposit
of additional sum by the applicant:

(i) LT Line 15 days.

(ii) 11 KV Line Upto 1st 5 Km 30 days

Next 5 Km each 15 days.

(iii) 33 KV Line Up to1st 5 Km 60 days

Next 5 Km each 30 days

(iv) 132 KV Line or Upto 1st 5 Km 180 days

above
Next 5 Km each 45 days

e) After completion of the extension work, the Nigam shall inspect

the installation and release connection within the time as
specified in Clause 7.1.

f) A 33 kV feeder feeding Discom’s substations and dedicated

feeder of essential services which are exempted from power cuts
like Hospitals, Defense, Railways and PHED shall not be tapped for
release of individual connection to the consumer or for
electrification of buildings/colonies.
7.3 Supply where new substation is to be commissioned/ system
augmentation is required

a) In case where supply of electricity to premises applied for requires

commissioning of a new sub-station, the Nigam shall take up the
work on the new substation as per investment plan approved by
the Commission and intimate the applicant within two months of
receipt of application, the date of commencement of work and
complete the work within the time specified below for different
sub-stations, from the date of commencement of work:
(i) 11/0.4 KV S/S 30 days
(ii) 33/11KV S/S 120 days
(iii) Extension of bay at 33/11KV S/S 30 days
(iv) 132/33/11KV S/S 12 months
(v) Extension of bay at EHT
90 days

b) Before commencement of work of sub-station, the Nigam shall

intimate the applicant within fifteen days, if any additional sum is
to be deposited by the applicant as authorized at Schedule of
Charges(Schedule-I) for providing electric line or electric plant to
be used by the Nigam for giving such supply.
27 | P a g e
 c) The applicant shall deposit the demand notice as per provisions
of sub-clause 6.2 (g).
d) Where no additional sum is required to be deposited by the
applicant for providing electric line or electric plant, the licensee
shall inspect consumer’s installation and release connection after
commissioning of substation within the time limit as specified in
Clause 7.1.

e) Where additional sum is to be deposited by the applicant for

providing electric line or electric plant as intimated in sub-clause
7.3 (b), after deposition of demand notice by the consumer , the
Nigam shall complete extension work and inspect consumer’s
installation and release connection as per sub-clause 7.2 (d) and
7.2 (e).

7.4 Supply in localities where no provision for supply exists

a) Villages/Hamlets/Scattered area existing at the distance of

more than 2 km from the nearest technically feasible distribution
mains shall be considered as village/ hamlet/ scattered area
where no provision of supply exits. In such cases electrification
shall be done as per approved investment plan. Within one year
of notification of these Supply Code Regulations, the Nigam shall
publish/display on its website the existing 33 KV, 11 KV and LT
network with all technical details with Global Positioning System
(GPS) locations at the beginning of each financial year so as to
identify such areas where no provision of supply exits. First such
publication shall be made in respect of system as on 31.03.2021.
The Nigam shall also display the plan for electrification of such
villages/hamlets/ scattered areas at the Nigam’s cost. In case of
distance is less than 2 kms, provisions of Clause-4 and sub-clause
7.1, 7.2 and 7.3 will apply for release of connections.

b) In case applicant/applicants/group of application require

release of connection in areas where no provision for supply exits
as per sub-clause 7.4 (a) without waiting for electrification as per
investment plans, cost of entire electrical network including
transformer shall be borne by the applicants.

7.5 Supply to the housing colonies/township/group housing/industrial

complexes/ multi story buildings/ complexes/ large buildings
developed by developer

a) The developer shall make a request for electrification of such area in

the model form available at Annexure-2. The documents
required/indicated in the form shall have to be submitted to the
Nigam along with Detail Project Report (DPR), proposed layout with
bill of material of electrical network. Nigam on receipt of such request
28 | P a g e
 shall intimate the date of joint inspection of the proposed area to be
electrified within 15 days of the receipt of the request.

b) After joint inspection, Nigam shall issue an inspection report within 7

days of joint inspection clearly mentioning short
coming/deficiency/any other observations, if any. In case there is no
observation, concerned officer shall certify that DPR is as per norms
and approval of the proposal of the developer shall be issued
invariably. After such approval technical sanction and demand
notice shall be issued within 30 days.

c) On receipt of the inspection report, the developer shall make

compliance of the inspection report within 30 days. In case he
disagrees with the observations in the inspection report, he shall have
a right to appeal to the concerned Superintending Engineer (O&M)
within 15 days of the date of receipt of the inspection report.

d) The Superintending Engineer (O&M) shall issue a speaking order with

reference to the appeal of the developer within one month of the
date of receipt of appeal. In case the developer is still not satisfied
with the decision of the Superintending Engineer (O&M), he can
approach the corporate level grievance redressal
forum/Ombudsman within 30 days of the decision of the
Superintending Engineer (O&M).

e) After compliance of observations and settling of the grievances as

above, the Nigam shall issue the technical sanction and demand
notice for electrification as per request of developer within 30 days of
the completion of all required formalities.

f) The developer (other than multi story buildings/complexes) shall

either deposit the cost estimates as per demand notice with the
Nigam within 30 days of the issue of the demand notice or in case the
developer opts to develop the area of his own, supervision charges
as per Schedule of Charges(Schedule-I) may be deposited with the
Nigam. The developer of multi-story buildings/complexes shall
undertake the electrification works as per the technical sanction
issued by the licensee of his own and Nigam shall accept only the
supervision charges.

g) In case of electrification of housing colonies/township/group

housing/industrial complexes where developer has opted to develop
of his own, the cost of distribution transformers, power transformers
(cost of Distribution and Power Transformer shall be charged at store
issue rate plus 15% towards labour and overhead and other charges)
and supervision charges shall have to be deposited with the licensee.
The Nigam will indicate break up of such cost in the demand notice.
The developer shall intimate date of commencement and plan of
29 | P a g e
 the execution at the time of depositing the demand notice so that
Nigam can arrange supervision of the works. The concerned officer
of the Nigam shall ensure that work is being carried out as per
technical specification required by the Nigam and it complies with
safety norms and he will ensure submission of proper installation
certificate and maintain records as required in CEA safety
Regulations.

h) In case of electrification of housing colonies/township/group

housing/industrial complexes where the developer has opted to
develop of his own, the Nigam shall install the distribution
transformer(s) and power transformer(s) as per the technical need on
account of load growth/individual connections coming up in the
area.

However developer may also purchase the above transformers as

per specification of concerned licensee and get these tested at
central testing laboratory of Nigam at a fee prescribed by Nigam and
install transformer(s) as per direction of Nigam and thereafter
handover balance transformer(s), if any, to Nigam. In such cases the
developer shall be responsible for performance of transformer during
guarantee period and provide bank guarantee @5% of the cost of
transformer which shall remain valid till completion of guarantee
period of transformer.

i) Design criteria for issuing technical sanction shall be as follows-

S. Character of area Estimated Design demand

No.
Domestic use-
a) Ear marked for plots as per 1KW per 1000 sq. ft. of the
map plot size
1 b) Constructed Flats 4 KW per 1000 sq. ft. of the
covered area#
c) EWS flats/LIG/ Affordable 2KW per 1000sq. ft. of the
housing Schemes covered area#
Non-Domestic-
a) Ear marked for plots as per map 4 KW per 1000 sq. ft. of the
b) Constructed area plot size
5 KW per 1000 sq. ft. of the
c) Resort Scheme covered area#
2
For Constructed Area
5 KW per 1000 sq. ft. of the
For Open area covered area#
25% load of total
constructed area
3 Industrial use a. Plot size upto1000 sq. ft.-

30 | P a g e
 10 KW
b. Plot size above 1000 sq.
ft. 10 KW+5 KW (for each
additional 1000 sq. ft. or
part thereof)

Farm house scheme 2 KW per 1000 sq. ft.

For constructed area
4 25% load of total
For open land constructed area

5 Common facilities including 5% of (1+2+3+4)

parking
6 Other miscellaneous use 2% of (1+2+3+4)
# covered area on all floors including common utility area except
parking area of such building complex/ large buildings as per
approved plan or actually constructed whichever is more. In case
building is located at such a locality where prior approval of plan is not
required as per prevailing byelaws of the local authorities, actual
constructed area including common utility area on all floors except
parking area.]

Note:

1. In case higher demand has been indicated by the developer in

respect of areas detailed at 1 to 6 in the table of sub-clause 7.5
(i), then higher demand shall be taken into consideration while
arriving at total estimated designed demand.

2. The KW shall be converted in KVA by applying 0.90 power factor.

3. If the estimated design demand arrived at as per provision of sub-

clause 7.5 (i) works out more than 50 KVA, electrification on 11 KV
or higher by providing suitable transformer at applicants cost is
mandatory, thereafter multiple LT connection can be released.

j) The voltage for electrification shall be decided on the basis of

estimated design demand and classification of supply as per Clause-
4. The capacity of HT cable/overhead line, Distribution
transformer/Power transformer& the LT cable connecting the
transformer to the meter cubical etc. shall be designed for 10% higher
demand than the Estimated Designed Demand.

k) In case the voltage for electrification is 33 KV, the developer shall

bear entire cost of 33 KV line and sub-station, control room including
civil works etc. In addition, the developer/ Local body/Development
authority will also provide land measuring 1000 Sq. Meters with
31 | P a g e
 suitable dimensions for construction of substation alongwith right of
way within the area developed by developer for suitable lines from
the area dedicated towards facilities free of cost to the Nigam for
construction of 33 KV sub-station. The right to use of such land shall
be transferred to the Nigam by the developer. The requirement of
providing land to Nigam shall not be applicable to the developer of
multi-story complexes/buildings. Provided further that, in case of
industrial area, land requirement for 33 kV Substation shall be 1500 sq.
mtr.

l) In case the voltage for electrification is 132 KV, a piece of land

measuring 5000 Sq. Meters with suitable dimensions for construction
of 132 kV substation alongwith Right of way within the area
developed by developer for suitable lines and a piece of land
measuring 1000 sq. Meters with suitable dimensions for construction
of 33 kV substation alongwith Right of Way for suitable lines shall be
provided by developer/ Local body/Development authority from the
area dedicated towards facilities free of cost to Nigam and with right
to use. The cost of 132 KV works (line and sub-station) shall not be
borne by developer. However, internal sub-transmission and
distribution expenses (33 KV/11 KV/LT works) shall be at developer
cost. The requirement of providing land to Nigam shall not be
applicable to the developer of multi-story complexes/buildings.

Provided that, in case of Industrial areas the land requirement shall

be 6000 sq. mtr. with suitable dimensions for construction of 132 kV
substation alongwith Right of way within the area developed by
developer for suitable lines and 1500 sq. Meters with suitable
dimensions for construction of 33 kV substation.

m) Other provisions to deal with such electrification

i. Initially the 33 KV line can be charged on 11 KV by the Nigam

and keep it charged on 11 KV till the total aggregated
demand exceeds 2.5 MVA. Thereafter when the demand
exceeds, Nigam shall be under obligation to install power
transformer of the capacity as per technical sanction.

ii. Nigam shall have the right to determine the timing of

installation of distribution transformers as per the technical
sanction depending on the technical need/load growth.

iii. The developer of housing colonies/township/group

housing/industrial complexes shall complete the electrification
of the area concerned as per the technical sanction except
installation of power and distribution transformers. After
electrification, developer shall send intimation to the Nigam
indicating the infrastructure erected by him along with the
32 | P a g e
 detailed map and the bill of material along with the installation
certificate issued by the competent authority as prescribed by
State Govt. The Nigam shall undertake the joint inspection of
the completed work and after ensuring that work is carried out
as per specifications and compliance of CEA safety
Regulations take over the same from the developer. The
developer shall furnish installation certificates of the completed
works as per requirement. In case of EHT substation/ lines, the
joint inspection shall be done by Distribution and Transmission
Licensee and takeover shall be done by Transmission Licensee
for which necessary coordination between developer and
Transmission Licensee shall be done by Nigam.

iv. The Nigam shall complete the inspection and take over the
completed works wherever required as per these regulations
within 15 days of the date of intimation by the developer.

v. In case there are some deficiencies which come to notice

during the process of inspection, the same shall be intimated
in writing to the developer within 7 days of the joint inspection
with inspection note clearly mentioning the short
coming/deficiency and observations if any.

vi. The developer shall make compliance of the inspection report

within 30 days. However, if the developer is not agreeable with
the inspection report, he can make an appeal to the
Superintendent Engineer (O&M) within 15 days of the date of
receipt of inspection report.

vii. The Superintending Engineer shall issue a speaking order with

reference to the appeal of the developer within one month of
the date of receipt of appeal. In case the developer is not
satisfied with the decision of Superintending Engineer (O&M),
he can approach the corporate level grievance redressal
forum/Ombudsman within 30 days of the decision of
Superintending Engineer.

viii. Stage inspection and partial take over depending upon the
individual applicant’s demand of release of connection;

The developer shall be allowed to complete the works in small

stages as determined by him to facilitate release of connection
to the individual applicants. The Nigam shall undertake the
inspection of works as per completed works by the developer
in small stages. The Nigam after satisfying himself that the work
in the small stage has been completed by the developer and
the installation certificate also furnished in respect of the
particular stage, the Nigam shall partially take over such
33 | P a g e
 completed work in various stages and release individual/group
connections.

ix. The developer of a multi-story complexes (having estimated

design demand more than 50 KVA) shall provide at their own
cost cubical with panel for fixing meters on the ground floor of
the building complex/Large Building Such developers shall
have to install their own transformers including laying of cables
from the nearest technical feasible mains and laying of HT/LT
cables up to the bus bar/metering cubical. The Developer shall
pay supervision charges as per Schedule of
Charges(Schedule-I).

x. In case an individual consumer in a building complex as

mentioned in sub-clause 7.5 (m) (ix) above, applies for HT
connection (demand more than 50 KVA), the connection shall
be released on LT voltage and such connection shall be
treated as HT connection where no separate transformer can
be installed for an individual consumer. However, in such cases
3% transformation losses shall be billed extra on the recorded
consumption.

xi. The Nigam shall supervise the work of the developer and
provide guidance in technical matters and matters relating to
safety and ensure that safety norms & technical norms are
complied with. In case of EHT substation /lines, Distribution and
Transmission licensee shall jointly supervise the work and
provide guidelines and ensure that safety norms and technical
norms are complied with.

xii. The Nigam shall be responsible for maintenance of the system

taken over by him from developer partially or fully up to the
point of supply. However, in multi-story complexes/buildings as
mentioned in sub-clause 7.5(m)(ix) above, the maintenance
responsibility in respect of underground cables network,
transformers and switch gears installed by the developer shall
remain with the developer.

xiii. After taking over of the electrical infrastructure by the Nigam,

the ownership of such network shall vest in the Nigam
notwithstanding the costs having been paid by the developer.
Nigam shall have the right to use the electrical infrastructure to
release connections to any other applicant who approaches
the Nigam. Respective Nigam shall have right to extend the LT
lines, 11 KV lines or 33 KV lines or EHT lines as the case may be
beyond/outside the periphery area after taking over the
complete project as per technical sanction by the Nigam.

34 | P a g e
 xiv. The service line to the individual consumer of the area
developed by the developer shall be installed by the
developer. Such individual consumers shall pay reduced
charges to the licensee as per Schedule of Charges(Schedule-
I).

xv. In case of RIICO industrial areas, the work of laying of main

feeder line i.e. 132/33/11 KV lines up to RIICO industrial areas
and associate sub-station required for the existing and new
industrial areas for meeting the load requirement will be
undertaken by the Nigam out of its own budget. Thereafter,
cost of all sub transmission and distribution lines required to be
laid inside the industrial area shall be borne by RIICO while the
cost of associate sub-station shall be borne by the Nigam.

xvi. The material used by the developer shall conform to technical

specification approved by the Nigam. The purchase of
material shall be made by the developer from the suppliers
which are empanelled and approved by the Nigam. To ensure
the quality of material and workmanship, the Nigam shall issue
detail guidelines with the approval of Commission.

xvii. Nigam shall also issue detail guidelines for compliance of

construction and safety regulation prescribed by CEA with the
approval of Commission.

xviii. The developer shall furnish security bank guarantee (BG)

equivalent to the cost of electrification which shall remain valid
up to date of handing over of the complete project. However,
if the partial handover/phase wise handover has been done,
the amount of the BG can be reduced to the extent of cost of
works of so handed over.

xix. After taking over of the project by the Nigam complete in all
respect as per technical sanction issued, the responsibility for
augmentation/upgradation of the system to cater the load
growth shall rest with the Nigam.

7.6 Supply to the housing colonies/township developed by developer

but developer is not willing to commence/complete the
electrification work

a) The Nigam shall display/publish on its website the list of such areas
with complete details of the infrastructure with GPS location. Such
publication shall be made in respect of the areas as on 31.03.2021.

b) The Nigam shall make an estimate of the infrastructure required to

completely electrify such areas and workout the cost of
electrification to make adequate budget provision.
35 | P a g e
 c) The Nigam shall release the connection to individual consumers/
group of consumers depending upon the demand for individual
connection in such colonies. The consumer(s) shall pay the
charges on pro-rata basis based on area of the plot as per
Schedule of Charges(Schedule-I)

7.7 Supply to big residential/ commercial building/houses not covered

under sub-clause 7.5 and 7.6

a) If only one connection is required, LT supply voltage shall be

applicable up to a demand of 50 KVA even if the estimated
designed demand is more than 50 kVA. For demand exceeding
50 KVA, HT supply voltage shall be applicable and consumer shall
be required to take HT domestic connection.

b) If supply voltage is LT as per norms of estimated design demand

arrived at as per provisions of sub-clause 7.5 (i), then separate
connection in desired category can be released to each
registered owner/occupier/tenant of the premises which is
physically and electrically separated. If the registration of the
premises is in the name of same owner then separate connections
to the owner in the same name can be released.

c) In such buildings where more than one electric connection is

released, the owner of the premises shall provide at their own cost,
cubical with panel for fixing meters with adequate protection on
the ground floor of such building and shall pay supervision charges
as per Schedule of Charges(Schedule-I) towards this work.

7.8 Supply to premises or a group of premises where there is no

developer and connections being requested by individual
applicants

a) If such premises fall within 2 km of the nearest technically feasible

11 kV or LT mains, the connection shall be released as per provision
of Clause-4 and sub-clause 7.1, 7.2 and 7.3.

b) If the distance is exceeding 2 km from the nearest technically

feasible 11 kV or LT mains, the connection shall be released as per
provision of sub-clause 7.4.

7.9 Supply to adjacent areas situated around urban areas and around
electrified areas under sub-clause 7.5 and 7.6

a) The individual connection shall be released to the applicants as

per provision of sub-clause 7.8 (a) up to 2 km of technically
feasible 11 kV or LT feasible mains.

b) Beyond 2 km, the connection shall be released as per provision of

the sub-clause 7.8 (b).
36 | P a g e
7.10 Supply to old Havelies and Multi Storey Complex/ Buildings

The connection shall be released to the owner/occupier on making an

application for connection on payment of charges on pro-rata basis
of floor area as per Schedule of Charges(Schedule-I) without insisting
for electrification/installing of distribution transformers. The
Havelies/Buildings which had at least one connection prior to issue of
these Terms & Conditions shall be considered under this provision.

If a building complex/large building which had at least one

connection prior to issue of these Terms & Conditions and had not
installed its own transformer as per applicable provisions at that time,
requires more connections, it shall be given the required connections
without insisting for installation of its own distribution transformer even
though the arithmetical sum of the existing and newly applied
Estimated Designed Demand as per sub-clause 7.5(i) is more than 50
kVA by recovering charges on pro-rata basis of floor area as per
Schedule of Charges(Schedule-I). The augmentation of system, if
required, for this purpose, would need to be undertaken by the Nigam
at its own cost.

However in case of load extension, if the extension is desired in same

area, no additional charges on floor area basis shall be charged, but if
new area is added for load extension pro-rata cost as per floor area
shall be recovered for new area.

Provided that in case the estimated designed demand of the newly

constructed area of the above building complex/large building
exceeds 50 kVA, or if the building has been newly constructed after
demolishing the old one, then the owner/builder/ developer/ group of
consumers is required to install his own transformer and its associated
equipment within the Building Complex/Large Building of appropriate
capacity as per calculation above at sub-clause 7.5(i).

7.11 Maintenance of service line

Notwithstanding that the cost of the service line is paid for by the
consumer, all rights of the service line including the portion paid for by
the consumer shall vest in the Nigam and maintained by the Nigam at
its cost. The consumer shall provide necessary assistance in this regard.
The Nigam shall have a right to utilize optimally the aforesaid service
line, the Nigam may place apparatus other than those required to
control the supply to the consumer and to lay overhead and
underground feeders in the property of the consumer with a view to
connect the same with the apparatus installed in any other consumer's
premises provided the quality of supply to the consumer is not adversely
affected. The consumer shall provide all necessary facilities for such
work.
37 | P a g e
 Provided that a dedicated feeder which emanates from Nigam’s
substation to the consumer’s premises and its full cost has been borne
by the consumer, shall not be tapped by the Nigam for release of
another connection for first two year from the date of release of
connection, unless the consumer, who has borne the cost, gives his
consent.

7.12 Withdrawal of application

a) If a person, after applying for connection, withdraws his application

or refuses to take supply, the application fee shall be forfeited but
the security money shall be refunded whereas the amount,
deposited by the applicant towards the line cost and plant cost will
be refunded as here-under:

In case the work execution has not

commenced by the Nigam by that
i. Full amount
time

50% amount
(the works
If commenced including service
may be
ii. line or extension of distribution
dismantled
mains
by the
Nigam)

The refund shall be made by the Nigam within 30 days of the receipt
of withdrawal/refusal letter, beyond which interest shall be payable
at the Bank rate.

b) The provisions of sub-clause 7.12(a) above shall also be applicable

for cancelled/rejected application.

7.13 Delay on part of applicant to take supply

a) Where a Nigam has completed the work required for providing

supply of electricity to an applicant but the installation of the
applicant is not ready to receive supply, the Nigam shall serve a
notice on the applicant to take supply within sixty days of service of
notice.

b) If, after serving of notice, the applicant fails to take the connection,
the Nigam may recover the minimum/fixed charges as determined
by the Commission for the relevant category of consumers for
completed months after expiry of notice period till the applicant
takes the connection. However, such recovery shall be restricted to
a maximum of 12 months.

38 | P a g e
 c) After expiry of 12 months, the application shall stand cancelled and
the refund shall be made as per provisions of sub-clause 7.12(a) after
adjustment of the recoverable minimum/fixed charges.

7.14 Relaxation in time specified

The time specified in Clause-6 and Clause-7 for the Nigam for
completing certain activities may stand relaxed if the Nigam is
prevented to perform his functions due to force majeure conditions
like earthquake, flood, cyclone, storms etc. or by any Act of law or for
reasons beyond its control like non-availability of Right of Way (RoW)
to draw line or non-availability of space to install a sub-station.

7.15 Penalty in case of failure of electricity supply within the period

specified by the Commission

If the Nigam fails to supply electricity within the period specified by

the Commission, it shall be liable to a penalty which shall not exceed
of Rs. 500 for each day of default except in cases where the cause of
delay is beyond reasonable control of Nigam.

39 | P a g e
 CLAUSE-8

SECURITY

8.1 Provisional security

The provisional amount of security for payment to a Nigam of monies

which may become due to him in respect of electricity supplied to a
person applying for supply of electricity under Clause-6 shall be:-

(a) equivalent to a sum worked out on the basis of Rs. 250/kW, Rs.
500/kW and Rs. 750/kW of connected load applied for by
domestic, non-domestic and Public Street Light consumers
respectively.

(b) equivalent to two months fixed charges for agriculture and

other consumers.

Provided that in case of industrial consumers who opt for fortnightly

billing, the provisional amount of security shall be equivalent to one
and a half month’s fixed charges amount.

Provided further that the large industrial consumers opting for Special
fortnightly billing and entering into supplementary agreement with the
Nigam to the effect that consumer shall make payments of main and
fortnightly bills on a fixed date every month without the requirement
of serving any notice prior to disconnection, would be required to
make payment of security equivalent to one month consumption
charges.

Provided also that the amount of provisional security from a consumer

other than owner of premises shall be double the amount specified in
this sub-clause.

8.2 Final security

a) The provisional security deposited initially shall be reviewed on the

basis of average monthly consumption of first twelve months after
commencement of supply based on consumption equivalent to 2
months in general and 1-1/2 or 1 month in case of fortnightly billing,
as the case may be and shortfall, if any, from the security furnished
under sub-clause 8.1 shall be intimated by the Nigam to be
deposited by the consumer.

b) In case of seasonal industries, the amount of security shall be

equivalent to two month’s average billing during period of season.

c) Security from a consumer other than the owner

The amount of security from a consumer other than the owner of

40 | P a g e
 premises shall be double the amount mentioned in this sub-clause.

8.3 Transfer of security

a) In case a consumer gives his consent in writing duly attested by

Notary Public to the Nigam stating that the amount of security
deposit available in his name with the Nigam, may be transferred
in the name and account of the consumer desiring transfer of
connection in his name, the same shall be allowed.

b) In case of a legal heir, the transfer of connection shall be allowed

and the amount of security deposit available in cash with the
Nigam shall also be transferred in the name of transferee, i.e., legal
heir who applies for transfer of connection.

c) Where an existing consumer requests for clubbing of connections,

the security as already available with the Nigam in different
connections may be adjusted against the newly clubbed
account.

8.4 Annual review of security amount

a) The Nigam may review at the beginning of each financial year

the requirement of security from a consumer to cover actual
average consumption for the period applicable to him, on the
basis of his average actual consumption of electricity for the
preceding twelve months and intimate the consumer.

b) Additional security

If on the basis of annual review, the security given by a

consumer is found to have become insufficient and the
difference between the amount so worked out and the security
already deposited with the Nigam exceeds Rs. 500 or 10% of the
existing security whichever is more, the Nigam may give a
notice to the consumer to deposit the difference within 30 days
of service of notice.

c) Adjustment of excess security

If, the security given by a consumer is found to be in excess and

the difference between the amount so worked out and the
security amount deposited with the Nigam exceeds Rs. 500 or
10% of the existing security whichever is more, the Nigam shall
refund the excess security amount to the consumer by
adjustment through bills issued or otherwise, latest by
September end of the next year, thereafter the Nigam shall pay
the interest on the unpaid security amount at the bank rate plus
2% per annum from 1st October of the year.
41 | P a g e
8.5 Supply through pre-paid meter

The Nigam shall not be entitled to any security under sub-clause

8.1 & 8.2, if supply to a person is made through a pre-paid meter.

8.6 Security for electric meter

The Consumer has an option to provide his own meter as per CEA
(Metering) Regulations, 2006 & amendments thereof. The security
amount in respect of a meter, when provided by the Nigam, shall
be as mentioned in the Schedule of Charges(Schedule-I).

8.7 Payment of interest on security deposit

a) The Nigam shall pay interest on security deposit (SD) of the

Consumer at the Bank Rate prevailing as on 1st April of the
Financial Year for which interest is due and the amount of
interest on security deposit payable shall be rounded off to the
nearest Rupee.

b) The accrued interest on security deposit for each financial year

shall be credited to the consumer’s account latest by July end
of the subsequent financial year and be adjusted against the
consumption charges failing which interest at the Bank Rate on
the unpaid amount of the interest shall also be payable from 1st
August. If connection is permanently disconnected at any time,
then account shall be settled considering interest on SD on
settlement date.

c) The details of the deposits lying with Nigam and the interest
thereon shall be provided to the consumers along with the bill in
the month in which the interest is adjusted.

d) For the security deposit (SD) collected during the course of the
year, interest on such deposit shall be computed for the months
following the month in which such SD is collected.

e) In respect of new installations, interest on security deposit shall

be computed for the months following the month in which
service is provided to the installation.

f) The interest on security deposit will be admissible until it is

released or gets adjusted against the dues. After adjustment of
security amount, the LPS/DPS shall accrue only on the
unadjusted balance amount, if any. However, where the
security amount still remains in balance, interest will be payable
on it.

g) No interest shall be payable on advance consumption charges

42 | P a g e
 in case of a temporary connection.

8.8 Failure to pay security

The Nigam may, if he thinks fit, refuse to give supply of electricity to a

person who fails to give security under sub-clause 8.1 or discontinue
supply of electricity to a person who fails to give security under sub-
clause 8.4 (b), for the period during which such failure continues.
Before discontinuing supply of electricity for failure to deposit
additional security, the Nigam shall give a fifteen days’ notice to the
consumer.

8.9 Refund of security

The Nigam shall refund the security on permanent disconnection of

supply of electricity within seven days of disconnection after
recovery/adjustment of the outstanding dues and the LPS/DPS due
before refund. For this purpose, the amount indicated on last bill
issued shall be treated as sufficient proof of security deposit amount
and no additional proof shall be required. The Nigam shall also issue
a no dues certificate, if so requested by the consumer.

43 | P a g e
 CLAUSE-9

METERS AND METER READING

9.1 Supply through correct meter

(a) All supply of electricity shall be through installation of a correct

meter in accordance with regulations made in this behalf by the
Authority/practice directions issued by Commission, if any. If
required, Nigam may install pre paid meters/ Automated Meter
Reading (AMR)/ Smart meter(s)/ smart pre-paid Meters with
suitable communication facility as per CEA (Metering) Regulation,
2006 & amendments thereof.

Provided that supply to agriculture consumers who are on the

date of coming into force of these terms and conditions, being
supplied electricity otherwise then through a meter shall be
converted to metered supply category in time bound manner
within the period notified by the Commission under Section 55[1]
of the Electricity Act-2003.

(b) At the time of seeking a new connection the consumer shall have
the option to –
(i) purchase the meter, MCB or CB and associated equipment
himself; or
(ii) require that the meter, MCB or CB and associated equipment be
supplied by the distribution licensee, on payment of applicable
security/charges.

Provided that where the consumer has opted to provide his own
meter same shall be subject to meter testing, sealing by Nigam and
other provisions of the Regulations. The Nigam shall ensure that
tested and sealed meters of approved meter manufacturers are
available to consumers for purchase and information of the places
from where the consumers can purchase them is made available
on its website.

9.2 Meter on ground floor

Metering in each case shall be provided on ground floor only.

Metering equipment shall preferably be near the entrance of the
premises or at the nearest pole/pillar box and easily accessible.

Nigam, if so desires, shall be allowed to bring out the existing meter

from inside to a suitable place outside the premises or on the pole
without any cost recovery from the consumer.

44 | P a g e
9.3 Meter for temporary connection

Supply of electricity to temporary connections wherever feasible shall

be made preferably through pre-paid meters.

Duty of consumers

9.4 It shall be duty of the consumer to ensure safety of the meter and
metering equipment installed within his premises/installation.
9.5 The Nigam may provide additional seals, in addition to those
normally provided, whenever considered necessary, which shall be
acknowledged by the consumer or by his representative.
9.6 During periodical inspection/testing by the Nigam, if seals are to be
broken for the purpose of inspection/testing, the same shall be
resealed in the presence of the consumer or his representative,
which shall be acknowledged by the consumer or his
representative. An endorsement specifying the details of seals
released and re-fixed shall be given by the authorised person of
Nigam breaking the seals to the consumer or his representative.
9.7 The consumer shall ensure that the equipment and seals provided
are not damaged/ tampered with.

9.8 Reading of meter

a) On behalf of the Nigam, a meter reader or a person authorised by

the Nigam in this behalf, shall have access to the consumer’s
premises at all times during the day for the purpose of
reading/inspection of the meter for ascertaining the amount of
electricity supplied or the electrical quantity contained in the
supply to the consumer.
b) The meters shall be read each month or at such intervals as the
Nigam may fix with prior approval of the Commission, except
under force majeure conditions. In case of smart meters, the
meters shall be read remotely at least once in every month and in
case of other pre-paid meters, the meters shall be read by an
authorised representative of the Nigam at least once in every
three months.
c) In case the display of the meter is not readable, the meter reader
or the person authorized by the Nigam for the purpose of reading
the meter shall immediately intimate separately to Sub-Divisional
Officer regarding defect of display noticed and the Officer shall
take action accordingly. In such cases, the Nigam shall take the
reading/data of meter through hand held terminal (HHT)/meter
reading instrument (MRI) or such other technology wherever
feasible. The reading/data so retrieved through HHT/MRI or such
other technology would be valid for billing purpose. The
45 | P a g e
 reading/data so retrieved shall be intimated to the consumer and
licensee shall change the meter immediately.

d) In case of non-receipt of bill, either through paper bill/SMS/e-mail

and other electronic means, the consumer can make a payment
on the basis of previous 4 months average amount of the bill. The
excess/deficit payment so made by the consumer shall be
adjusted in the next bill.
e) In such case, if the consumer furnishes the meter reading(s) himself
to Nigam call centre or concerned officer, the billing for that billing
cycles(s) shall be done based on that/those reading(s) subject to
adjustment in next billing cycle:
Provided that the consumer shall send the picture of the meter
indicating the meter reading and date of meter reading by using
an application developed by the Nigam / through e-mail/whats
app so as to ensure that meter reading has been taken on real
time basis and the reading details are clearly visible/readable.
f) The Nigam shall give data access to consumers, in case of smart
meters as well as prepaid meters as may be required by the
consumer.

9.9 Inaccessibility of meter

a) If at the time of taking reading the consumer's premises is found

locked or the meter is otherwise inaccessible, the Nigam may
recover charges for electricity supplied on the basis of previous
four months average consumption.
Provided that if the meter is inaccessible to the meter reader on
two consecutive meter reading dates, the consumer shall have
the option to send the picture of the meter indicating the meter
reading and date of meter reading through registered mobile or
through e-electronic means. In such a case, Nigam may not send
any notice or provisional bill to the consumer.

b) If the meter remains inaccessible in the next billing cycle also, the
Nigam may serve a notice of not less than fifteen days for
facilitating the reading of the meter. The Nigam may discontinue
supply of electricity if the consumer fails to comply with the notice
for not providing access for meter reading without prejudice to
recover the amount due till then.
c) For the period meter remains inaccessible, the Nigam may charge
for the electricity supplied on the basis of average for the previous
four months. On the meter becoming accessible for reading, the
Nigam may recover charges on the basis of actual consumption
of electricity and adjust the sum already recovered on average

46 | P a g e
 basis.

9.10 Assessment in case of stopped/defective/burnt, lost or stolen

meter

a) If the meter stops working for any reason, or the meter is stolen or
lost or burnt, the consumption of electricity for the period during
which electricity has been consumed shall be calculated as
follows:
i. All consumers except seasonal industrial and agricultural
consumers.

The consumption of electricity shall be assessed as the

same for the corresponding period of the previous year or
the average consumption of the previous 12 months
whichever is higher.

ii. Seasonal industrial consumers.

The consumption of electricity shall be assessed as the

same for the corresponding period of preceding season or
off-season as the case may be.

iii. Agriculture consumers.

The consumption of electricity shall be assessed on

connected load basis as follows:

(a) Rural area:

For Billing months of October to April : 6units/HP/day
For Billing months of May to September : 4 units /HP/day
(b) Urban area:
For Billing months of October to April : 12 units/HP/day
For Billing months of May to September : 8 units /HP/day

Provided that till Tariffs for Supply of Electricity, specifies flat rate
tariff for agricultural consumers, the electricity consumption shall
be charged at the rates applicable to the corresponding flat
rate agricultural consumers
b) In case of other then agriculture consumers in the event of non-
availability of previous period energy consumption record for all
the previous 12 months; the consumer shall be billed provisionally
on the basis of average consumption of whatever period
available. However, in case of non- availability of previous period
consumption record, the consumer shall be billed provisionally on
the basis of 25% load factor on 8 hours use per day in case of
domestic category and 50% load factor on 8 hours use per day
47 | P a g e
 for all other categories and the assessment shall be reviewed on
the basis of average consumption of succeeding six months
period after installation of correct meter and charged
accordingly. Further, in case where succeeding or preceding
basis of average is though available, but there is increase/
decrease of contract demand/ connected load, then the
average be charged on proportionate basis of contract
demand/ connected load. Similarly, in case of seasonal
consumers, in the event of non-availability of record of previous
period, the assessment shall be reviewed on the basis of
consumption recorded by the correct meter for the consumption
period of succeeding season or off season, for the period meter
remains stopped.
c) No defective meter shall be allowed to remain for more than 2
billing cycle. Nigam shall change the meter promptly.

d) Temporary connection:

In case of a Temporary connection the consumption shall be

assessed by considering 80 % load factor on 12 hours use per day,
unless it is for a continuous running process where it shall be 24
hours use per day.

9.11 Inaccurate meter

a) In case the Nigam suspects a meter not functioning properly, a

notice of 15 days indicating the date of testing shall be given to
the consumer. The accuracy of the meter shall be tested by the
Nigam on site or in its testing laboratory in presence of consumer.
In case the consumer is not satisfied, he may get the testing done
at any other laboratories designated for the purpose by the
Commission. The Nigam shall arrange testing at the laboratory of
the choice of consumer even if the testing has been done by the
Nigam in his laboratory on deposition of testing charges for other
lab by the consumer. In case meter is found inaccurate during the
testing by other than Nigam’s laboratory, then the testing charges
of the other laboratory shall not be refundable. In case meter is
found accurate in other lab testing, the testing charges deposited
by the consumer shall be refundable through subsequent energy
bills. In the event of dispute between the Nigam and the consumer
regarding applicable test results, then test results of the other test
lab (NABL accredited) shall be binding on both.

b) In case the consumer suspects a meter not functioning properly, a

notice of 15 days shall be given by the consumer to the Nigam for
testing of the meter. No test fee shall be charged from the
consumer at the time of reporting if the meter is found to be

48 | P a g e
 defective due to reasons attributable to the consumer, the
consumer shall bear the cost/security of new meter and test fee
shall be charged from the consumer through subsequent bills. The
Nigam shall arrange the testing within 15 days of receipt of request
for testing the meter.
c) The consumers under sub-clause 9.11 (b) may also challenge the
test result of licensee’s laboratory and request for testing of
meter/metering equipment from any of the empanelled test
laboratory after deposition of requisite fees. The Nigam shall
arrange the testing from the empanelled laboratory within 15 days
of the deposition of the testing fees. The result of the empanelled
test laboratory shall be final. If the consumer has challenged the
test result of licensee, when the meter has been found accurate in
the Nigam’s lab and if the meter is adjudged inaccurate in the
empanelled lab then the testing fees of the empanelled lab shall
be borne by Nigam. If the consumer has challenged the test result
of licensee when the meter has been found inaccurate in the
Nigam lab and then the testing fees of the empanelled lab shall
be borne by consumer.
d) The Nigam at the beginning of each financial year shall publish a
list of NABL accredited meter testing laboratories with the prior
approval of Commission. This list will also be available in various
offices of the Nigam and on Nigam’s website also.
e) If the meter is owned by the consumer and found accurate in
testing, Nigam shall be under obligation to install the same meter
again if so desired by the consumer.

f) In the event of the meter being found inaccurate, the consumption

assessment be intimated to the consumer within two (2) months of
the removal of meter for testing and the excess amount recovered
from the consumer be adjusted in the subsequent two bills. Where
additional amount is to be recovered from the consumer, it may also
be recovered in the subsequent two bills.
g) The excess or short amount under sub-clause 9.11 (f) may be
adjusted or recovered as the case may be for the period from the
previous meter testing till the date of meter being removed or
replaced for testing or tested at site, but in any case this period shall
not exceed six months in case of bi monthly billing and 3 months in
case of monthly billing:
Provided that where inaccuracy has been detected through MRI
report or testing in the laboratory and the details of which are
available with the Nigam, the assessment shall be made for the
entire period during which meter remained inaccurate as per MRI
reports/Laboratory test report and copy of such reports shall also be
made available to the consumer.
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9.12 Replacement of meter

a) In case of a stopped / defective/inaccurate meter, the Nigam shall

inspect and replace the meter at its cost. In case of burnt meter, the
deposited security towards meter shall be forfeited and a fresh
security shall be deposited for replacement of meter. In case of
defective meter due to causes attributable to the consumer, the
necessary charges shall be recovered from the consumer. In case
the meter for replacement is provided by consumer, then this shall
be done after recovering testing charges through subsequent bill as
per Schedule of Charges(Schedule-I).

Provided that, if it is established that meter is burnt due to causes

attributable to Nigam, the Nigam shall inspect and replace the
meter at its cost.
b) The meter shall be replaced within 24 hrs in urban areas and 72 hrs
in Rural areas by the Nigam. Non availability of Meter shall not be
a reason for delay in restoration of supply. In case due to non
intimation by consumer or any other reason, a stopped/defective
metering system is not replaced within a period of two months of
its detection or date of intimation by the consumer, a rebate of 5%
on the total bill of the consumer prepared under sub-clause 9.10,
excluding electricity duty shall be allowed from third monthly bill in
case of monthly/fortnightly billing and second bill in case of bi-
monthly billing after such detection till the meter is replaced.
However, the recovery of 5% amount shall be made from the
officer responsible for delay in replacement of meter.
c) In case a theft/malpractice case is detected and a vigilance
checking report is preferred under section 135/126 of the Act on
the basis of tampering of meter then in such cases the available
security of the meter shall be forfeited and fresh security shall be
demanded. This will not absolve the consumer from the other
liability as accrued for theft/malpractice of electricity under
section 135/126 of the Act.
9.13 Check meter

If the main meter stops working and the check meter, wherever
provided by the Nigam, is functioning, the consumer shall pay the
electricity charges on the basis of the check meter notwithstanding
anything contained in sub-clause 9.10.
9.14 Lost meter

In case a meter is lost or stolen from the premises of the consumer,

the consumer shall report such matter in the Police station and his
existing meter security shall stand forfeited. The supply shall be
restored by the Nigam after obtaining fresh meter security and
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installation of a new meter. Where the meter is installed by the Nigam
at the pole or panel installed by licensee on the road is lost or stolen,
the Nigam shall replace the meter at its cost.

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 CLAUSE-10

RECOVERY OF CHARGES FOR SUPPLY

10.1 Billing period

The Nigam shall recover the charges for electricity supplied to a

consumer on the basis of a bill served on the consumer every month
or at such intervals as approved by the Commission.

10.2 Information with the bill

The bill shall contain important information relevant to that category

of consumer and its type of metering (Whole current meter, CT-
operated meter, Tri-vector meter etc.), inter alia, the followings:

a) Category of consumer in clear term

b) Date of meter reading
c) Previous meter reading
d) Present meter reading
e) Date of issue of bill,
f) Due date of payment,
g) Fixed charges,
h) Energy charges
i) Minimum billing amount, if any,
j) Delayed payment surcharge / Late payment surcharge
k) Fuel surcharge
l) Meter details-CT/PT ratio, Multiplying Factor
m) Amount of Government levies such as electricity duty etc.,
n) Rentals etc.,
o) Amount of security
I) towards electricity
II) towards meter
p) Full address and telephone number of the concerned AEn,
q) Full address and telephone number of complaint center/ call
center.
r) Name, Address, Mobile/Phone No., Fax No., e-mail address of
Consumer;
s) K. No.
t) Date of meter change (if any);
u) Applicable tariff;
v) Other charges with full detail and reason;
w) Previous one-year periodic energy consumption;
x) Bank Account Number of Sub Division Office and IFSC code;
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 y) Vigilance pending dues.
z) Load Factor
10.3 The bills may be sent by the Nigam by hand or by post or courier or by
fax or by e- mail or SMS or other electronic means and the date of issue
of bills for different regions shall be widely publicized by the Nigam for
the information of consumers. The Nigam shall also make available the
bills through its web portal on the day of bill generation. The Nigam
shall also immediately intimate the consumer about despatch of bill
through SMS or by electronics means indicating details of bill amount
and the due date of payment.

Provided that In case of Pre-paid metering, the Nigam shall issue the
bill to the consumer on his request.

10.4 Within two months of notification of these Terms and Conditions, the
licensee shall obtain registered mobile no. of all the consumers and
maintain a data base which may contain all other modes of
communication such as e-mail etc. For future consumers, the Nigam
shall invariably collect the data along with the application. The Nigam
shall deliver the bills by e-mail to all consumers of more than 25 HP load.
The Nigam shall also send following SMS alerts-

a) Information of the issuance of the bill, due amount and the

due date
b) At least two alerts in the week in which is due date of
payment is following.
c) Acknowledgment of the receipt of the payment.

10.5 Annual statement of bills to consumers

The Nigam at the end of every financial year shall furnish the details of
statement of accounts to the consumers duly indicating the
consumption, date of payment and amount thereof, the security held
and interest payable and when it was paid, additional security, if any,
required and due date of the same. The billing details of last one year
for all consumers shall also be made available on the Nigam’s website.

10.6 Mode of Payments to Nigam

a) The consumer shall pay the power supply charges at the office of
issue or at the jurisdictional cash counters on or before due date
as indicated hereunder:

i. In respect of energy bill payments, i.e., monthly power

supply charges upto and inclusive of Rs 10,000/- or such
other limit as may be notified by the Commission from time
to time may be made by cash or cheque or Demand Draft

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 or any electronic mode. Payments above the amount
notified shall be made by a cheque or Demand Draft or
electronic mode only.

ii. Payments under other heads of accounts, i.e., other than

energy bill payments may be made by cash or D.D. or any
electronic mode upto and inclusive of Rs 10000/- or such
other limit as may be notified by the Commission from time
to time and above the amount notified shall be by Demand
Draft or electronic mode only.

iii. The Nigam shall create adequate IT infrastructure to enable

payment of bills online without coming to the Nigam’s cash
counters. However, Nigam shall also maintain cash counters
in the eventuality when the online payment is not becoming
possible. Even in the cash counters, the Nigam should
encourage the consumers to switch on the online payment
system as far as possible. The consumer can avail the facility
of payment of power supply bills through ECS/debit/Credit
cards/on line e-payment wherever such facility is provided
by the Nigam in respect of energy bill payments up to the
limit prescribed by the RBI. No extra cost on payment made
by Consumer through above payment mode shall be
charged by the Nigam. However, in case payment is made
through a debit card/ credit card, no transaction charges
shall be charged by the Licensee upto bill payment of Rs
5,000/-.However, in case payment of a bill amounting more
than Rs 5,000/- is made through debit card/credit card,
Nigam may recover the actual charges paid by it to debit
card/credit card company/service provider. To encourage
online payment Commission may specify a suitable
incentive/rebate for payment through online system by
separate order.

iv. Through banks authorized by the Nigam.(The date of

payment in the bank shall be the date of payment of the
bill).

b) Demand Draft/Cheque shall be issued in favour of the Nigam

drawn on any scheduled commercial bank situated at the
headquarters of the office of issue and the same shall be
presented along with the bill. The K.No. and ledger folio No. shall
be indicated on the reverse side of the Demand Draft/Cheque.
Receipt for the payment shall be obtained.

c) Payment by Cheque/Demand Draft sent by post or by money

order shall also be accepted. The consumer shall invariably furnish
K.No., Ledger No. and Folio Number on the reverse side of
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 Cheque/Demand Draft sent by post/or on money order form. The
consumer has to collect the receipt. The acknowledgement of the
receipt shall be sent by Nigam on the registered mobile no.
through SMS/WhatsApp.

d) The Nigam shall accept Cheque from consumers in good faith and
shall issue receipts subject to realization in the bank. If cheque is
not realized but returned by the Bank, it amounts to non-payment
and the consumer is liable for levy of interest, LPS/DPS and cheque
bounce charges and disconnection of power supply with due
notice.

e) In the event of non-realization of cheque twice, no further cheques

shall be accepted from such consumer without prejudice to the
Nigam taking action such as levying cheque dishonor fee as given
in the Schedule of Charges(Schedule-I) besides initiating
prosecution under the Negotiable Instrument Act and other penal
law(s).

f) In cases where payment is received within the specified period

before the due date, an incentive in bill amount may be given to
the consumer by way of adjustment in the subsequent month’s bill
as specified by the Commission in the tariff order from time to time.

g) Nigam shall deliver the electricity bills to the consumer within three
days of its issue date and allow a minimum period of at least ten
days from the date of issue of electricity bills for payment at the
concerned office of the Nigam or other collection centers
authorized by the licensee/or online as notified through local
newspapers/ printed on the bills.

Provided that if any bill is served with a delay of a period of more

than sixty days, excluding force majeure conditions, the consumer
shall be given a rebate of two percent.

h) As per billing cycle, if payment is required to be made fortnightly,

then two bills would be issued to the consumer. One bill would be
for consumption made during the first fortnight of the month of
issue of bill, which would be on provisional basis equal to half of the
previous month's consumption, issued on or after 15th day of the
month and its payment shall fall 12 days from the date of issue of
the bill. Second bill would be issued on the basis of recorded
consumption of the preceding month minus the payment made
towards first bill. Second bill would be payable within 12 days from
the date of its issue.

i) Any tax, duty or other levy under any law payable in addition to
charges for electricity supplied, shall be payable by the consumer
along with the electricity charges.
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j) If monthly charges for electricity supplied or equipment installed
by the Nigam are to be recovered for a part of a month, they shall
be recovered proportionately for the number of days’ supply is
made in the month.

k) A consumer may present his bill or provide all relevant details of his
connection at the time of making payment. If the consumer has
lost the bill or otherwise requires a duplicate copy, a duplicate
copy of the bill shall be supplied to him free of cost. The request of
the duplicate bill can be registered on the consumers service
center/complain centers and the licensee shall send the duplicate
bill on the registered mobile no. within 3 days of the request.

l) A domestic consumer, desirous of leaving the premises for a long

time may intimate the Nigam about the same so as to avoid any
confusion of stopped meter. He may deposit an amount equal to
fixed charges for such period with the Nigam for monthly
adjustment of his bills. Nigam shall not send any notice or
provisional bill to the consumer after depositing of fixed charges
for such period. Interest at the bank rate shall be paid on such
advance amount. The Nigam shall accept such amount as a
matter of affording convenience to the consumer to prevent
disconnection. No rebate shall be allowed to the consumer. The
consumer may or may not seek discontinuance of supply for this
period. Such discontinuance of supply shall not be treated as
disconnection.

m) Any payment made by the consumer shall be adjusted in the

following order of priority:

i. Arrear amount of Electricity Duty and other statutory

levies;
ii. Arrear amount of Nigam’s Dues;
iii. Amount of Late Payment Surcharge (LPS)/Delayed
Payment Surcharge(DPS);
iv. Electricity Duty and other statutory levies on current bill;
and
v. Principal amount of Nigam’s dues on current bill.
n) If a consumer under any category voluntarily deposits the average
amount of 6 (six) or 12 (twelve) months energy bill on the basis of
average bill of preceding year in advance, he would be allowed
a rebate at the rate equivalent to Bank rate as on 1st April of the
Financial Year in which the amount of advance was deposited.
The amount of rebate shall be adjusted in the last bill after
adjusting the amount of bill from the principal advance deposited.
A consumer may even deposit the amount less than the amount
56 | P a g e
 of 6 (six) months bill, but in that case no rebate as above, shall be
allowed.

o) Nigam shall also provide facility of centralized payment for

consumers having multiple connections.

10.7 Delayed payment Surcharge

If a consumer fails to pay his bill within 10 (ten) days of date of issue,
the licensee shall be entitled to recover a surcharge for delay in
payment at the rate fixed by the Commission from time to time.

10.8 Refund of excess amount

If Nigam recovers charges exceeding the tariff fixed by the

Commission, the Nigam shall refund the excess amount recovered
to the person from whom it was recovered along with interest
equivalent to bank rate of Reserve Bank of India prevalent on April
1 of the year when the amount was recovered.

10.9 Electricity charges and prices

The prices to be charged by a Nigam for the supply of electricity by

him shall be in accordance with tariff determined by the
Commission from time to time. The charges for electricity supplied
by the licensee shall be published in local newspapers in such
manner so as to give adequate publicity for such charges and
prices. The Nigam shall also publish a booklet from time to time
giving prices to be charged for supply of electricity for the benefit
of the consumer. The details shall also be available on Nigam’s
website.

Issue of First Bill

10.10 The Nigam shall issue the first bill within two billing cycles, of
energizing a new connection where post payment meters are
installed.
10.11 In case the consumer does not receive the first bill within such
period, he may complain, in writing, to the Nigam and the Nigam
shall issue the bill within a time period, not exceeding seven days.

Provisional billing

10.12 The Nigam shall not generate more than two provisional bills, except
where permitted by the Commission, for a consumer during one
financial year and if the provisional billing continues for more than
two billing cycles except under extraordinary situation due to force
majeure, the consumer may refuse to pay the dues until bill is raised
by the Nigam as per actual meter reading.
57 | P a g e
 CLAUSE-11

DISCONNECTION OF SUPPLY

11.1 Notice for disconnection

A Nigam shall be entitled to cut off supply of electricity to any person
after giving not less than fifteen clear days’ notice in writing to such
person if such person neglects to pay charges for electricity supplied
or any other sum due from him to the Nigam. In addition to the notice,
the Nigam shall also intimate through SMS/E-mail on the registered
mobile number/e-mail id of the consumer, if available;

11.2 Duty of Nigam in respect of disconnection

For disconnection of supply, the Nigam shall generally observe that:
a) Disconnection of power supply shall not be effected on general
holidays and Sundays.
b) Disconnection of power supply shall be effected as far as possible
before 1.30 PM and reconnection shall preferably be effected on
the same day of payment.
c) Disconnection shall be effected at the pole/distribution box.
d) If the arrears is Rs 1000/- or less, the installation shall not be
disconnected and arrears shall be carried forward to the next bill.
e) Disconnection shall not be made or if disconnected, shall be
reconnected immediately under following circumstances:-
i. if such person produces proof of payment or deposits under
protest an amount equal to the sum claimed from him, or
ii. the electricity charges due from him for each month calculated
on the basis of average charge for electricity paid by him during
the preceding six months, whichever is less, pending disposal of
dispute are deposited.
11.3 Liability on disconnection

In the event of supply being disconnected due to non-payment

of dues or for any other reason, all the money then payable by
the consumer including the amount of fixed charges for
unexpired initial period of agreement, if any, shall become due
and recoverable. In case disconnection is made in the middle
of the month or initial agreement period expires in the middle of
the month, the fixed charges amount shall be payable
proportionately;
11.4 A consumer may seek disconnection by giving one month’s
notice in writing on this behalf. The consumer shall pay all the
charges payable upto the date of disconnection subject to
notice period or initial agreement period as the case may be
after adjusting available security with the Nigam. In case
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 disconnection is made in the middle of the month or notice
period/initial agreement period expires in the middle of the
month, the fixed charges amount shall be payable
proportionately. Such disconnected connection shall not be
reconnected and consumer has to apply as a fresh applicant.
Provided that in case of vacation of premises, the distribution
Nigam shall arrange to take a special reading of the meter on
receiving the consumer’s written request and issue a final bill
including all arrears till the date of billing and issue a No-Dues
Certificate on receiving final payment, within a time period not
exceeding seven days from the receipt of such final payment.

11.5 The consumer may also seek disconnection on the same day of
notice if he is ready to pay the fixed charges amount for notice
period or unexpired period of agreement, as the case may be.

11.6 Breach of code by consumer

If at any time the consumer:-

(a) Commits breach of supply code or terms of agreement despite

three (3) months’ notice given by Niagam; or
(b) Being a limited company passes a resolution for winding up or
be ordered to be wound up by a court of competent jurisdiction,
or
(c) Being an individual commits any act of insolvency or be
adjudged insolvent, or
(d) Executes or creates any mortgage charge or other
encumbrance on any property or asset of the consumer so as to
prejudicially affect the Nigam’s electric plant apparatus &
equipment at consumer’s premises or any part thereof or any
right exercisable by the Nigam in connection with the said
electric meters, plant, apparatus and equipment,
(e) In case of safety is endangered, the Nigam may immediately cut
off the supply and restore the same only after ensuring the
compliance of safety norms.
then the Nigam shall be at liberty to terminate the agreement with
the consumer by giving seven days’ notice in writing and upon such
termination the consumer shall forthwith be liable to pay to the
Nigam all the money then due and payable under the agreement
together with further sum equal to the amount of the minimum
and/or special guarantee for the unexpired minimum period of
supply by way of liquidated damages.

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11.7 Recovery of old dues
a) Notwithstanding anything contained in any other law for the time
being in force, no sum due from any consumer on account of
electricity charges or any sum other than electricity charges shall
be recoverable after a period of two years from the date when
such sum became first due, unless it has been shown continuously
as arrears and the licensee shall not cut off the electricity supply.

b) Before effecting recovery of arrears, the Nigam shall issue a notice

of 15 days with complete details of arrears to the consumers. If the
consumer seeks a personal hearing and furnishes a written
response about the arrears being demanded then opportunity of
personal hearing shall be given to the consumer and there after
Nigam shall issue a speaking order in response to consumer reply
of notice/personal hearing and shall insist for recovery of
arrears/disconnection only after issue of the speaking order. If the
consumer is aggrieved with the speaking order, he shall be at the
liberty to approach the appropriate consumer grievance
redressal forums.
c) For recovery of outstanding dues, the Nigam will prepare a
Scheme for the consumers lying connected/disconnected
wherein reduction/ waiver of interest/LPS/DPS may be allowed as
a special case as per guidelines issued by the Commission from
time to time. However, this will not be a regular feature and would
be introduced for a limited period under prior intimation to the
Commission and shall exclude the cases of theft/malpractices
and the consumers already benefited from such schemes during
the last 3 years.
d) Any outstanding dues against any permanently disconnected
connection shall be recoverable from another existing/new
connection in the name of the same person by serving a notice
of thirty (30) days. An opportunity of personal hearing and reply of
the notice shall be given to the consumer and thereafter, a
speaking order shall have to be issued by the Nigam after due
consideration of the reply of the notice as well as facts furnished
during personal hearing. No recovery shall be
affected/disconnection made, without the issue of speaking
order. If the consumer is aggrieved with the speaking order, he
shall be at the liberty to approach the appropriate consumer
grievance redressal forums.

11.8 Restoration of supply

a) A person whose power supply has been cut off for non-payment
of dues or due to any other reasons, may apply for restoration of
supply in such form as the licensee may prescribe with approval
of the Commission.
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b) An application for restoration of supply shall be considered:

(i) For Agriculture As prescribed in the State

consumers: Agriculture Policy
(ii) Within 1 year from the date of
HT/EHT consumers:
disconnection
(iii) Within two years from the date of
For others:
disconnection

A Connection shall be treated as permanently disconnected after

expiry of the respective period of disconnection indicated above.
Such consumers who are classified permanently disconnect
consumers shall have to apply a fresh if connections is desired in
the same premises.
c) Within seven days of receipt of application under sub-clause 11.8
(b), the Nigam shall intimate the applicant the sums due from him
to the Nigam till the date of disconnection, along with interest
thereon at the rate of 10% per annum for each completed month
of non-payment after disconnection. No interest shall be charged
on the surcharge for delay in payment. The Nigam shall also
intimate the reconnection charges as specified in the Schedule of
Charges(Schedule-I) payable by the applicant.
d) The Nigam shall restore supply of electricity to the applicant within
six working hours of deposit of the sum intimated under sub-clause
11.8 (c) and such additional interest as may have become due till
the date of deposit and reconnection charges specified in the
Schedule of Charges(Schedule-I). In case restoration requires re-
erection of lines/sub-station, then supply shall be restored within
the period specified in Clause-7 of these Terms and Conditions.
Charges for erection of lines/sub-stations, if any shall not be
recoverable in case of restoration. Nigam shall also provide
offline/online payment facility for deposition of due amount
during public holidays and on confirmation will restore the supply
even during public holidays.
e) In case of restoration of supply, the amount of security shall be as
applicable at the time of re-connection or the amount of security
available at the time of disconnection, whichever is higher. If,
however, the connection is reconnected in the next Financial
Year after review of security and the same has become due, then
the amount of security shall be as per reviewed amount.

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11.9 Pre-paid meter

Pre-payment meters will be designed to automatically cut off

supply when the amount credited is exhausted. This shall however
not be treated as a disconnection and the supply will be resumed
whenever the meter is recharged subject to adjustment of fixed
charges for the cut off period. The Nigam, with the approval of the
Commission, may issue guidelines for operationalization of pre-paid
metering, if required.

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 CLAUSE-12

UNAUTHORIZED USE, THEFT AND TAMPERING

12.1 General
a) The Nigam shall undertake proceedings against unauthorized use
of electricity, theft and other irregularities committed by the
consumer in accordance with the relevant provisions as laid down
in Part XII, XIV, XV of the Act, the Regulations and the procedure
in Commission’s Orders.
b) The provisions of these Terms and Conditions shall be subject to
special provisions for agriculture consumers as may be prescribed
by the State Government under Agriculture Policy or otherwise
through the directives to the Commission in the matter of policy
under section 108(1) of the Electricity Act 2003.
c) The Nigam shall publish on its website, the list of the Assessing
officers under section 126 of the Act, the Authorized officers under
sub-section (2) of section 135 of the Act and the officers
authorized by the Commission to disconnect supply under sub-
section (1-A) of Section 135 of the Act and shall display such list at
prominent locations in its local offices.
d) The Nigam shall issue photo identity cards to all the Assessing
officers and Authorized officers specifically indicating their
designation and details of authorization.
e) During the inspection of premises, in all cases, the assessing officer
or the authorized officer as the case may be, may cause to
photograph/video graph the proceedings.
f) The Nigam shall maintain and submit details of cases booked
under Section 126 of the Act, Section 135 and Section 138 of the
Act to the Commission on quarterly basis.
g) If a consumer is found indulging in an unauthorized use or theft of
energy or both, the assessment provisions will operate separately
for each of such act of wrong doings.
h) If a consumer is serving employee of the power sector companies
of the State and is found indulged in an unauthorized use under
Section 126 or theft of electricity under Section 135 of the
Electricity Act, 2003 or both, in addition to application of the
assessment provisions, shall be liable to disciplinary action, besides
other actions as prescribed in law.

12.2 Unauthorized Use of Electricity under Section 126 of the Act

a) Inspections of the premises and electrical installations by
Assessing Officer:
i. The Assessing officer shall promptly conduct inspection of
any premises either suo-moto or on receipt of information
regarding unauthorized use of electricity thereat;

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 Provided that the Assessing officer may avail the assistance
of employees of the Nigam for conducting inspection.
ii. The Assessing officer shall carry his photo identity card issued
under sub-clause 12.1 (d).
iii. Photo ID shall be shown to the consumer before entering
the premises, if so requested by the consumer.
iv. The Assessing officer shall prepare an inspection/site report
as per the provisions under these Terms and Conditions.
v. In case the unauthorized use of electricity is established, the
consumer shall remove the cause of unauthorized use
within 7 days from the date of intimation failing which supply
will be disconnected. If the consumer is willing to regularize
unauthorized use, the demand notice if necessary, as per
Schedule of Charges(Schedule-I) shall be issued. Bill as per
normal applicable tariff shall be issued after deposit of
demand notice.
b) No case of unauthorized use of Electricity shall be booked by the
Nigam in the following cases:
i. where consumer has been paying electricity charges for
higher tariff category but using electricity for lower tariff
category;
ii. cases of excess load through meter in domestic
category and small consumers of upto 5 KW load in non-
domestic category.
iii. Where it is incumbent upon the Nigam to suo-moto
change the category of supply. For example, consumer
had applied for connection in non-domestic category
but connection got released in domestic category or
connection released in different tariff category than
applied tariff category.
iv. Use of supply for a religious, social function or any other
non-commercial activity by the consumer himself, not
exceeding 3 days, in his own or adjoining premises,
provided total operating load does not exceed the
sanctioned load of the consumer.
v. Where connected load is found exceeding the
sanctioned load but consumer is billed on demand
basis. However, the consumer will be required to furnish
a revised [Installation Certificate] to the Nigam.
vi. Use of supply by the tenant/occupier in the same
premises through installation of sub-meter provided that
the collection towards the energy charges is as per tariff
prescribed by the Nigam for the relevant category.
c) The unauthorized use of electricity shall include:

i. Use of electricity supplied under lower tariff for a purpose for

which a higher tariff is in force, or
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 ii. Exceeding the sanctioned connected load (except as
provided for in sub-clause 12.2 (b).

iii. For the purpose other than for which the usage of electricity was
authorized; or for the premises or areas other than those for
which the electricity supply was authorized.

iv. Use of apparatus for splitting a single or two phase to run a 3-

phase appliance when 3-phase supply is not available to him,
tampering with the system to convert 3- phase transformer to
single phase by manipulating the phase and earth; or

v. Non-compliance of orders imposing restriction on use of

electricity during power cut /load shedding or

vi. Restoration of the disconnected service through meter.

d) Preparation of Report by Assessing officer

i. In the event of detection of unauthorized use of electricity, the
Assessing officer shall prepare a detailed Report at site, in the
manner as prescribed by Nigam.
ii. All the material evidences such as tampered meter, etc. and
the documentary evidence, which are relevant to the case
found during the inspection, shall be seized under a seizure
memo and sealed in the presence of the consumer or his
representative and be kept as a proof along with photography
of the premises.
iii. A detailed description of the material seized, including date,
time and place and name & address of witnesses to the seizure
shall be recorded on the exterior of the cover and signatures of
all witnesses shall be affixed on the sealing points:
Provided that if the witness refused to sign, the same shall be
recorded in the report.
iv. The Inspection Report shall be signed by the Assessing officer
and a copy of the same shall be handed over to the consumer
or his representative at the site immediately under proper
acknowledgement. The other persons present at site may also
sign the inspection report.
v. If consumer or his representative at site refuses to acknowledge
and/or accept the copy of the report, a copy of the report shall
be pasted at a conspicuous place in or outside the premises
and photographed. Another copy of the same report shall be
sent to the consumer under Registered Post or Speed Post or
electronically on the same day or on the next day of the
inspection.
vi. The Inspection report shall form the basis for further action as per
the provisions contained in Regulations.

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12.3 Procedure for dealing the case of Unauthorized Use of Electricity
(UUE):
a) Provisional assessment and Notice:

If the Assessing officer on the basis of Inspection Report and other

materials comes to the conclusion that it is prima facie a case of
unauthorized use of electricity, he shall:

i. Make provisional assessment based on the best of his judgment

which is reasonable in the given circumstances and is based on
all the available evidence and records. While doing so the
Assessing officer shall compute the amount payable by the
person benefited by the unauthorized use of electricity as per
provision laid down in sub-section (5) read with sub-section (6)
of Section 126 of the Act:

Provided that if the period of unauthorized use of electricity can

be conclusively established, the assessment shall be done for
the entire period for which the unauthorized use was taking
place and if the period of such unauthorized use is not known
or cannot be conclusively established, the period of assessment
shall be limited to 12 (twelve) months immediately preceding
the date of inspection:

Provided further that period of unauthorized use of electricity

shall be assessed based on the following factors:

A. actual period from the date of commencement of supply

to the date of inspection;
B. Actual period from the date of replacement of component
of metering system in which the evidence is detected to the
date of inspection;
C. Actual period from the date of preceding checking of
installation by the assessing officer to date of inspection;
D. Data recorded in the energy meter memory wherever
available;
E. Based on the document being relied upon by the accused
person.
ii. Serve a notice along-with a provisional assessment bill and
copy of inspection report, within 7 (seven) days from the
date of inspection or date of receipt of meter testing report,
if required, whichever is later, to the consumer giving
reasons as to why a case of unauthorized use of electricity
is being initiated against him. The notice should clearly state
the time, date and place at which the reply has to be
submitted and the designation of the person to whom it
should be addressed.
b) Objection against notice along-with provisional assessment: -
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 The consumer, on whom notice alongwith a provisional bill of
assessment has been served, may file objections, if any, before the
Assessing officer, within 7 (seven) days from the date of receipt of
notice.

c) Personal Hearing: -
i. The Assessing officer shall arrange a personal hearing with the
consumer or his authorized representative within 7 (seven) days
from the date of filing of consumer’s objections.
ii. At the request of the consumer, the hearing may be arranged
for a future date but not later than 10 (ten) days from the date
of filing of the objections by the consumer.
d) Final assessment Order: -
i. The Assessing officer shall pass a final assessment order within
30 (thirty) days from the date of service of the order of
provisional assessment of the electricity charges payable by
such person.
ii. The final order of assessment shall clearly show as to whether
the case of unauthorized use of electricity is established or not.
Such Order shall contain the brief of inspection report,
submissions, oral or written, made by consumer and reasons for
acceptance or rejections of the same.
iii. If no unauthorized use of electricity is established, the Assessing
officer shall pass an Assessment Order dropping the case
immediately and the consumer shall be informed accordingly
with a copy to the next higher officer.
iv. In case the unauthorized use of electricity is established, the
Assessing officer shall assess the electricity charges as per
provisions contained in sub-section (5) read with subsection (6)
of the Section 126 of the Act and shall pass the final Assessment
Order under sub-section (3) of Section 126 of the Act.
v. The assessment of energy in the final order shall be made as
per Appendix-I to the Terms and Conditions:
Provided that if unauthorized use of electricity is on account of
wrong usage of tariff category or for the premises or areas
other than for which supply of electricity was authorized, the
Assessing officer shall take assessment of energy as recorded
in the meter for the period of assessment.
vi. While making the assessment bill, the Nigam shall give credit to
the consumer for the amount already paid by the consumer
for the period of the assessment bill.
vii. The Final Assessment Order, shall clearly mention that the

Order is appealable by the consumer before the Appellate

Authority (name, designation and address to be mentioned)
within 30 (thirty) days of serving the said order as per provisions
of sub-section (1) of Section 127 of the Act.
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e) Billing & payment based on final assessment Order: -
i. The Nigam shall serve the bill to the consumer for charges of
unauthorized use of electricity as per the final assessment order
issued by the Assessing Officer.
ii. The bill shall be payable by the consumer within 30 (thirty) days
from the date of service. The Nigam may extend the last date
of payment of the assessed amount or allow the payment in
installments subject to payment of interest on the unpaid
amount for the extended period beyond 30 (thirty) days at the
rate of 16 (sixteen) percent per annum compounded every 6
(six) months.
iii. The consumer shall accept the bill and deposit the assessed
amount within the time lines and manner as per sub-clause 12.3
(e) (ii) or prefer an appeal against it before the Appellate
Authority in accordance with the Act and the Regulations.
iv. In case of non-payment of bill amount within the period
mentioned in sub-clause 12.3 (e)(ii), the connection will be
disconnected by serving a fifteen days notice, which will not
be reconnected until the assessed amount is deposited along
with other charges as are payable . In case of non-payment,
the amount will be shown as arrear in the regular bill.
f) Appeal before Appellate Authority under Section 127 of the Act
i. If the consumer is aggrieved by the final assessment order
issued by the Assessing officer, he may after depositing half of
the assessed amount as specified under sub-section (2) of
Section 127 of the Act, file an appeal before the Appellate
Authority under Section 127 of the Act, within 30 (thirty) days
from the date of issuance of such order, in the form and
manner as specified by the Commission in “Appeal against
assessment regulation 2004.”
Provided that no appeal shall lie to the appellate authority
against the final assessment order of the Assessing officer, if
same is passed with the consent of the parties.
ii. The Appellate Authority, based on the evidence and the facts
presented and after hearing the parties shall pass an
appropriate speaking order and send a copy of the order to
the Assessing officer and the appellant.
iii. The order passed by the Appellate Authority shall be final.
iv. In case the Appellate Authority holds that no case of
unauthorized use of electricity is established, no further
proceedings shall be initiated or continued by the Nigam in this
regard and the amount deposited by the appellant shall be
refunded along with interest at the rate of 16 (sixteen) percent
per annum compounded every 6 (six) months for the period
from the date of deposit till the amount is refunded.

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 v. In case the Appellate Authority holds that a case of
unauthorized use of electricity is established, the Nigam shall
serve the revised bill to the consumer for charges of
unauthorized use of electricity as per the final order issued by
the Appellate Authority.
vi. The bill so prepared based on the final order issued by the
Appellate Authority shall be payable by the consumer within
30 (thirty) days from the date of service. The Nigam may extend
the last date of payment of the assessed amount or allow the
payment in installments subject to payment of interest on the
unpaid amount for the extended period beyond 30 (thirty)
days at the rate of 16 (sixteen) percent per annum
compounded every 6 (six) months as per sub-section (6) of
Section 127 of the Act.
vii. In case the amount payable as determined by the Appellate
Authority is less than the amount already deposited by the
consumer at the time of filing the appeal, the excess amount
shall be refunded by the Nigam within 30 (thirty) days:
Provided that if the refund is delayed by the Nigam, interest at
the rate of 16 (sixteen) percent per annum compounded every
6 (six) months shall be paid for the delayed period.

12.4 Theft of electricity under section 135

a) If on checking a premises by an Authorized Officer, prima-facie
an evidence is found that a person, dishonestly:-
(i) taps the line or makes or causes any connection to be made with
overhead, underground or under-water lines or cables, or service
wires, or service facilities of a licensee as the case may be; or
(ii) tampers a meter, installs or uses a tampered meter, current
reversing transformer, loop connection or any other device or
method which interferes with accurate or proper registration,
calibration or metering of electric current or otherwise results in a
manner whereby electricity is stolen or wasted; or
(iii) damages or destroys an electric meter, apparatus, equipment,
or wire or causes or allows any of them to be so damaged or
destroyed as to interfere with the proper or accurate metering of
electricity, shall be the conclusive proof of being involved in the
theft of electricity and the electric supply will be disconnected
immediately.
(iv) uses electricity through a tampered meter; or
(v) uses electricity for the purpose other than for which the use of
electricity is authorized.
Provided that, it is proved that an artificial means or means not
authorized by the Nigam exist for the abstraction, consumption or
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 use of electricity by the consumer, it will be deemed that an act of
abstraction, consumption or use of electricity has been dishonestly
caused by such a consumer and will be treated as theft of
electricity, unless otherwise proved by the consumer.

b) Inspections of the premises and electrical installations by

Authorized officer
i. The Authorized officer shall promptly conduct inspection of any
premises either suo-moto or on receipt of information regarding
theft of electricity:
Provided that the Authorized officer may avail the assistance of
employees of the Nigam for conducting inspection.
ii. The Authorized officer shall carry his photo identity card issued
under sub-clause 12.1 (d).
iii. Photo ID shall be shown to the consumer or the occupier of the
premises before entering the premises.
iv. The Authorized officer shall prepare an inspection report as per
the provisions under these Terms and Conditions.

c) Preparation of Report by Authorized officer

i. In the event of detection of theft of electricity, the Authorized
officer shall prepare a detailed Report at site, as per Annexure 4
and 5 (Model Reports).
ii. All the material evidences such as tampered meter, tampered
meter seal and artificial means used for illegal abstraction of
energy and the documentary evidences etc., which are relevant
to the case and found during the inspection, shall be seized under
a seizure memo and sealed in the presence of the consumer or
his authorized representative and be kept as a proof along with
photography of the premises.
iii. A detailed description of the material seized, including date, time
and place and name & address of witnesses to the seizure shall
be recorded on the exterior of the cover and signatures of all
witnesses shall be affixed on the sealing points:
Provided that if the witness refuses to sign, the same shall be
recorded in the report.
iv. The inspection Report shall be signed by the Authorized officer
and a copy of the same shall be handed over to the consumer or
his representative at the site immediately under proper
acknowledgement. The other persons present at site may also sign
the inspection report.
v. If consumer or his representative at site refuses to acknowledge
and accept the copy of the report, a copy of the report shall be
pasted at a conspicuous place inside or outside the premises and
photographed. Another copy of the same report shall be sent to
the consumer under Registered Post or Speed Post or

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 electronically on the same day or on the next day of the
inspection.
vi. The inspection report shall form the basis for further action as per
the provisions contained in Regulations.
d) Procedure for prosecution for Theft of Electricity
i. The prosecution for theft of electricity under section 135 of the Act
shall be initiated only in the cases where dishonest intention is
evident from the relevant facts, records and other evidence of the
case.
ii. In case sufficient evidence is found to establish theft of electricity,
the Authorized officer under sub-section (2) of Section 135 of the
Act shall seize and seal all material evidence including
wires/cables, meter, service line etc., from the premises under a
seizure Memo.
iii. The sub-divisional or divisional officers or officers higher in rank to
them shall be the authorized officer to disconnect the electricity
supply of LT & HT consumers as follows :

1. LT supply Concerned Sub-divisional officer/ Asstt.

connections Engineer of Nigam.

2. HT supply Concerned Divisional Officer/ Executive

connections Engineer of Nigam.

Provided that the Nigam may also designate other officers of the
Nigam as authorized officer, as it may deem fit, through a
separate order .
iv. The authorized officer or officer higher in rank to the authorized
officer shall be the authorized officer to disconnect the electric
supply.
Provided that authorized officer shall lodge a complaint in writing
in Police Station having jurisdiction over the site of occurrence of
the offence within twenty-four hours from time of such
disconnection;

Provided further that authorized officer shall also send to the

consumer/non consumer a copy of complaint lodged in Police
Station, copy of speaking order under sub-clause 12.6 (c) along
with a copy of photography of inspection, if available, within 2
(two) days of such disconnection.

v. No case for theft shall be booked only on account of missing of

the seals on the meter or on account of breakage of glass window
of the meter, unless dishonest intention is established by any
evidence.

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 vi. Interference with the accurate registration of energy consumed
by resorting to external methods involving remote control, high
voltage injection etc., committed by the consumer or his
employee or any other person acting on his behalf, shall also
constitute theft of electricity which may be established by analysis
of metering data and by testing of the meter in Nigam’s meter
testing lab or an accredited laboratory notified by the
Commission or by the agency authorized by the Commission in this
regard.

12.5 Assessment Bill for theft of electricity

a) The quantum of electricity for civil liability shall be provisionally
assessed as per Appendix-I of these regulations.
b) The period of assessment for theft of electricity shall be for a
period of 12 (twelve) months preceding the date of detection of
theft of electricity or the exact period of theft if determined,
whichever is less;
Provided further that period of theft of electricity shall be
assessed based on the following factors: -
i. actual period from the date of commencement of supply to
the date of inspection;
ii. actual period from the date of replacement of component
of metering system in which the evidence is detected to the
date of inspection;
iii. actual period from the date of preceding checking of
installation by authorized officer to date of inspection;
iv. data recorded in the energy meter memory wherever
available.
v. based on the document being relied upon by the accused
person.
c) The assessment bill shall be prepared on two times the rate as per
applicable tariff.
d) While making the assessment bill, the Nigam shall give credit to
the consumer for the amount paid by the consumer for the
period of the assessment bill.
e) The assessment order shall be served upon the consumer or the
person in occupation or possession or in charge of the place or
premises, as the case may be, within 7 (seven) days of
disconnection of supply or within 2 (two) days from the date of
receipt of request of such person, whichever is earlier.
12.6 Suspected Theft
a) In all such cases where theft cannot be established on inspection
but the theft is suspected based on the consumption pattern,
etc., the Authorized officer may remove the old meter under a
seizure memo and seal it in the presence of the consumer or his

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 representative which shall be signed by both the parties, and
shall restore the supply to the consumer with a new meter:

Provided that if the consumption pattern for last 1 (one) year is

reasonably uniform and is not less than 75% of the assessed
consumption, no further proceedings shall be taken and the
decision shall be communicated to the consumer within 3
(three) days:

b) The meter shall be tested as per sub-clause 12.4 (d) (vi).

c) If the Authorized officer, on the basis of Inspection Report,
disproportioned consumption to the load and consumption
pattern, results of meter testing, comes to conclusion that it is
prima facie a case of theft of electricity, procedure as specified
in the sub-clause12.5 & 12.7 shall be followed:

Provided that the Authorized officer shall pass a speaking order

substantiating the case of theft of electricity within 7 (seven)
days of meter testing report.

12.7 Compounding of the offence under section 152 of the Act

The Empowered Officer may, on the application made by the

consumer or a person who has committed or is suspected of having
committed a theft of electricity, and after its satisfaction of first
compounding despite initiation of legal proceedings in Special
Court, may accept a sum of money by compounding the offence
at the rates notified by the State Government under section 152 (1)
of the Act, and in absence of which, as per table appearing with
that section.

a) On payment of a sum of money as above, any person in custody

in connection with that offence of theft of electricity will stand
exonerated and no proceedings will be instituted or continued
against such consumer or person in any criminal court.
b) The acceptance of such sum of money for compounding an
offence will be deemed as acquittal within the meaning of
section 300 of the Code of Criminal Procedure, 1973.

c) For availing such compounding, the consumer or person will

furnish an undertaking to the effect that such compounding of
criminal offence of theft of electricity, is being done first time.

d) After depositing the compounding charges, the civil liability

amount shall remain outstanding and connection shall remain
disconnected till remedy of reconnection is availed as per these
regulations.

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12.8 Restoration of supply disconnected on account of theft of electricity
a) The Nigam shall restore supply of electricity to the premises within
48 hours of payment by the consumer of amount—
i. Assessed amount (civil liability) in accordance with sub-
clause 12.5 or,
ii. Allowed to be deposited by any court including the Lok
Adalat.
b) If the assessed amount is deposited by an applicant who is not
an existing consumer, the supply to the premises will be released,
treating it as a case of a new application subject to the provisions
related to priority and release of connection as per these Terms
and Conditions, if a connection is desired.
c) The restoration of supply of electricity shall be without prejudice
to the right of the Nigam to initiate the criminal
proceedings/finalization of civil liabilities under sub-section 5 and
6 of section 154 of the Act against the existing consumer as per
Section 135 of the Act.
d) If the compounding charge is not deposited, FIR shall be invariably
lodged to initiate criminal proceeding.

12.9 Tampering, distress or damage to electric plant etc.

a) In case of tampering, distress or damage to electrical plant,
electric lines as by a person, the Nigam may, in addition to other
action under the provisions of the Act, recover the cost of repair
or replacement of such electric plant, electric lines as assessed
by licensee and/or forfeit the security deposit towards meter (if
meter is damaged) from the person, and disconnect his supply.
b) The Nigam shall give at least seven days’ notice to the person
and consider his explanation and issue speaking order before
proceeding to recover costs or disconnecting his supply under
sub-clause 12.9(a). The person shall be at liberty to file an appeal
with the Superintendent Engineer within 7 days of the speaking
order and Superintendent Engineer shall decide the appeal
within 15 days. The Superintendent Engineer shall have to issue
and speaking order. The person, if aggrieved, can approach
appropriate grievance redressal forum if so desired.
c) The supply shall be restored within 24 hours of the
repair/replacement of the tampered or damaged plant, line.
d) The cases framed under section 138 shall be dealt with
according to this regulation towards recovery of charges for
repair/damage of equipment/plant. As far as compounding
charges and civil liability amount, if any, is concerned, the same
shall be dealt with as per provision of these regulations relating to
section 135 and 152 of the Act.

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 CLAUSE-13

OTHER PROVISIONS

13.1 Power of Nigam to enter premises

a) The Nigam or any person acting on his behalf, at any reasonable

time and on informing the occupier of his intentions, enter any
premises to which electricity is, or has been, supplied by him or any
premises which have been used for providing service lines or
premises in which underground or over which service line has
been drawn for the purpose of
i. Inspection of meter, electric line or electric plant in
connection with their tampering, distress or damage to
meter, electric line or electric plant.
ii. Alteration, meter reading, maintenance, removal and
replacement of any meter, electric line or electric plant.
iii. Effecting disconnections or restoration of supply, in
presence of the occupant of the premises or his
representative.
iv. No inspection of domestic premises will be carried out
between sunset and sunrise except in the presence of an
adult male member occupying such premises.
b) Where a consumer refuses to allow the Nigam or any person
acting on his behalf to enter his premises or land for the purposes
of sub-clause 13.1 (a) or having entered, refuses to allow him to
perform any act which he is authorized to perform, the Nigam
may after expiry of 24 hours from the service of notice in writing to
the consumer cut off the supply to the consumer.
c) The supply shall remain discontinued for so long as the consumer
does not allow the Nigam or the person acting on his behalf, to
enter the premises and perform his function under sub-clause 13.1
(a) but for no longer.
d) Nigam shall be under obligation to show the official identity proof
of its authorised representative who intends to enter the premises.
13.2 Requirement of increase/decrease in sanctioned connected
load/sanctioned contract demand
a) In case a consumer requires increase/decrease in his connected
load/demand, the Nigam may require the consumer to apply in
prescribed form and pay reasonable expenses which he is
authorized to recover for such load/demand under the Schedule
of Charges(Schedule-I) for the character of service and the
category of consumer.
b) The consumer shall have to pay fixed charges for the unexpired
period of the agreement in case of load reduction/permanently
disconnection during initial agreement period of 1 year.
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c) The agreement period shall be considered one (1) year from the
date of each subsequent date of sanction of increase/decrease
of the load. Further once the load is increased same may be
allowed to be decreased within 1 year after depositing of fixed
charges of unexpired period of extended agreement.
d) Once the load/ demand is decreased, it shall be allowed to be
reduced further within one year of decrease subject to payment
of fixed charges for unexpired period of extended agreement.
e) In case of any increase in connected load/contract demand, the
Nigam shall require 45 days’ notice. The date of receipt of
completed application along with amount towards security and
expenses for providing electric line /plant and extension of
distribution mains or the plant cost as the case may be for increase
in load/ demand in the concerned sub divisional office shall be
considered as the date of notice. In case the Nigam fails to
accord sanction or communicate reasons of refusal for the
proposed increase within such notice period or the proposed
increase in connected load/contract demand is not sanctioned,
the increase shall be deemed to have been sanctioned subject
to relevant certification and/or intimation in writing by the
consumer about putting the increased load demand on the
system of Licensee. On expiry of notice period, the consumer shall
be billed accordingly subject to fulfillment of other conditions, if
any, thereafter:

Provided that the above deemed increase in connected

load/contract demand shall subject to the following conditions:

(i) The distribution system involved is overloaded or it is not

technically feasible.
(ii) If any additional sum is required to be deposited by the
applicant for drawing a new line for technical feasibility;

Consumer is required to augment his own system by installing

new/change of capacity of existing sub-station and furnish the
required installation certificate.

f) In case of any decrease in connected load/contract demand,

the Nigam shall require 30 days’ notice. The date of receipt of
completed application for decrease in load/ demand in the
concerned sub divisional office shall be considered as the date of
notice. In case the Nigam fails to accord sanction or
communicate reasons of refusal for the proposed decrease within
such notice period or the proposed decrease in connected
load/contract demand is not sanctioned, the decrease shall be
deemed to have been sanctioned.

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13.3 General condition of Supply

a) The Nigam shall issue detailed instructions regarding terms and

conditions of supply not inconsistent with the Act and the
regulations framed by the Commission for the benefit of
consumers and persons applying for supply of electricity,
containing detailed information regarding.
i. technical requirements of consumers’ and licensees’
installation and provisions relating to safety as specified by
the relevant regulations issued by CEA.,
ii. procedure for inspection by Nigam,
iii. requirement of security,

iv. agreement that a consumer may have to enter with the

Nigam regarding supply of electricity,

v. grievance redressal, metering, charges for miscellaneous

services provided by the Nigam and all connected
matters, conforming to the provisions of the regulations
framed by the Commission, terms and conditions of his
Nigam and terms and conditions of tariff determined by
the Commission from time to time.
vi. Other connected matters conforming to the provisions of
the regulation framed by the commission, terms condition
of Nigam and terms condition of tariff.

13.4 Charges for providing electric line, electrical plant, security and
miscellaneous services

Charges shall be applicable for release of connection/

electrification/misc. services/security etc. as well as supervision
charges as per Schedule of Charges(Schedule-I) of these Terms and
Conditions.

13.5 Optimum utilization of assets

Nigam may use its assets optimally, like using poles for laying
communication lines, cables etc., subject to following of safety &
other technical norms for optimal utilization of its assets. For this
Nigam shall make suitable committee(s) at circle level. The Nigam
shall also issue the detailed guidelines in this regard to ensure that
the rate fixed is just and proper, billing is being made and collected
from the users in terms of number of poles used or the length of
cable laid or any other method of measurement as the case may
be . The concerned Assistant Engineer/ Sub divisional officers shall
be responsible for recovery of full charges as per approved rate
based on due verification.

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13.6 Safety in case of interconnection

Any alternate source of supply shall be restricted to the consumer’s

network and consumer shall be responsible to take adequate
safety measures to prevent battery power/ diesel generator power/
back-up or any behind the meter plant (which are not covered
under net metering Regulation) or any other plant not approved by
the Nigam flowing back to the Nigam’s network. Prosumers/ Persons
using alternate source of supply shall also ensure compliance of
CEA (Measures Relating to Safety and Electric Supply) Regulations,
2010 and other technical and connectivity Standards /guidelines as
may be specified by the CEA or the Commission.

13.7 Sharing the cost of shifting of existing electric lines & other structures

The existing electric lines & other structures at the time of coming
into force of these Terms and Conditions, which may prove
hazardous to human life & property may be allowed to be shifted
from one place to another place subject to technical feasibility by
recovering only 50% of the cost of estimates for shifting from
person/agency desiring such shifting and the balance 50% cost will
be borne by the Nigam.

Nigam shall ensure that all lines and plants are erected as per CEA
Safety Regulations and consumers shall ensure that in case of
construction/ alteration of buildings, clearances as per CEA Safety
Regulations are maintained. Nigam should also issue notices for
public awareness in this regard at regular intervals.

13.8 General provision

1) The Nigam shall prominently display on its website and on the notice
board in all its offices, the following namely:-

a) detailed procedure for grant of new connection, temporary

connection, shifting of meter or, service line, change of consumer
category, enhancement of load, reduction of load’ or change in
name, transfer of ownership and shifting of premises etc;
b) address and telephone numbers of offices where filled-up
application forms can be submitted;
c) address of website for online submission of application form;
d ) complete list of copies of the documents required to be attached
with the application;
e) all applicable charges to be deposited by the applicant.
2) The Nigam shall provide access to various services such as application
submission, monitoring status of application, payment of bills etc. to

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 consumers through its website/web portal, Mobile App and its various
designated offices area-wise.

3) The Nigam shall provide all services such as application submission,

payment of bills etc. to senior citizens and specially abled person at
their door-steps.
4) The Nigam shall take necessary steps for creating awareness among
consumers and Nigam’s staff by issuing manuals of procedure for
providing common services and handling consumer grievances,
issue public advertisements regarding safety, metering and billing,
tariff changes and other important matters.

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 CLAUSE-14

MISCELLANEOUS

14.1 Removal of difficulties

In case any difficulty arises in giving effect to the provisions of these

regulations or in the matter of interpretation of these regulations or
related matters, the Commission may suo-moto or brought to the
notice by any person, by general or special order, direct to take
such action as may be necessary or expedient for the purpose of
removing the difficulties.

14.2 Repeal and savings

a) On commencement of these Regulations, the Rajasthan
Electricity Regulatory Commission (Electricity Supply Code and
Connected Matters) Regulations, 2004 and amendments thereto
shall stand repealed.
b) On commencement of these Regulations, any reference to the
Rajasthan Electricity Regulatory Commission (Electricity Supply
Code and Connected Matters) Regulations, 2004 and
amendments thereto in any of the Regulations, standards, codes
or procedures of the Rajasthan Electricity Regulatory Commission
shall be deemed to be replaced by Rajasthan Electricity
Regulatory Commission (Electricity Supply Code and Connected
Matters) Regulations, 2021.

--------------------

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 SCHEDULE OF CHARGES (SCHEDULE-I)

1. Application Fee

a. For LT supply

Sr. Description Proposed charges Related Clause

No.
i LT Single Phase* Rs. 200
ii LT Three Phase* Rs. 500
Miscellaneous works like Rs. 100
6.1
iii shifting, load increase/
decrease, change of
category, name change etc.
*Provided that for domestic consumers the application fee shall be NIL.
However, the domestic consumer shall deposit Rs 100/- as advance which
will be adjusted in his demand notice.
b. For HT supply

Sr. Description Proposed Related Clause

No. charges
i 11 kV Rs. 1000
ii 33 kV Rs. 2000
iii 132 kV or above Rs. 4000
iv Miscellaneous works like shifting, Rs. 500 6.1
load increase/ decrease,
change of category, name
change etc.

2. Expenses for providing electric line/ plant and extension of distribution

mains and/or Service line

2.1 Amount to be deposited with application (Refer Clause 6)

a. For LT supply

Sr. Category of Amount to be deposited (Rs.) Related

No. consumer Clause
1 Domestic Tribal sub plan: Rs. 750/-
Rural:
Upto 5 kW 6.1
Single phase/ Three phase: Rs.1500
:Above 5 kW

81 | P a g e
 Single phase/ Three phase: Rs.1500 plus
additional sum @ Rs. 200 per kW or part
thereof beyond 5 kW.
Urban:
Upto 5 kW
Single phase/ Three phase: Rs.3000
:Above 5 kW
Single phase/ Three phase: Rs.3000 plus
additional sum @ Rs. 200 per kW or part
thereof beyond 5 kW
2 Non- Single phase/ Three phase: 3000 plus
domestic additional sum @ Rs. 300 per kW.
3 Public street Rs. 5,000/- per connection. This does not
lighting include line/ network cost.
4 Small Single phase/ Three phase: Rs. 4000 plus
Industry, additional sum @ Rs. 300 per kW.
Medium
Industry &
Mixed load
LT supply

b. HT supply: Rs. 10,000/-

c. EHT supply: Rs. 20,000/-
d. Cost of meter box: Meter box cost, where provided by Nigam, shall be
charged extra as follows:

Sr. No. Particulars Amount in

Rs.
1 Meter box for LT Single phase/ Three phase meter As per
store issue
2 Meter box/ Panel for HT/ EHT supply rate

Note: (1) Where push-fit meters are provided for single phase and three
phase whole current meters, therefore, no extra cost towards meter
box shall be recoverable.

(2) In case where the area is electrified i.e. extension of distribution

mains/supply line is not required, additional amount other than
above will not be required to be deposited.

2.2 Additional amount to be deposited on demand for extension of

distribution mains/ supply line (refer Clause 7.2 & 7.3)
a. For LT supply
82 | P a g e
 Sr. Category of Amount to be deposited in addition to Related
No. consumer sum payable under item 2.1 above Clause

1 Domestic and For extension of distribution mains

Non-domestic and/or service line beyond 300 mtrs-
(in urban area (a) For single phase supply: Rs150/mtr
and in rural (b) For three phase supply: Rs 225/mtr
area)

7.2 & 7.3

2 Public street Actual material cost + labour and
lighting overhead charges as applicable
3 Small Industry, For extension of distribution mains
Medium and/or service line beyond 50 mtrs-
Industry & (a) For single phase supply: Rs150/mtr
Mixed load (b) For three phase supply: Rs225/mtr

Note: 1) If the connection is not feasible from existing LT system and new
sub-station to be commissioned then extension of HT distribution
mains required, it shall be recovered from the consumer@ Rs.
225/meter . However, the cost of sub-station required, if any shall
be borne by the Nigam.
2) Service line shall be provided by the Nigam. Where service line is
not provided by the Nigam then the Nigam shall provide the
credit of 25% of amount deposited by the consumer as per
Schedule 2.1 (a) above to the consumer.

b. HT/EHT supply:
For HT supply The actual cost estimates of all works shall be prepared by
concerned officer of Nigam and for EHT supply such estimate shall be
prepared by the concerned officer of the Nigam in consultation with
Transmission licensee, if required, after conducting actual survey as per the
field conditions. The cost estimates will be charged on material cost
including civil works plus labour and overhead charges as applicable plus
Rs. 400/- per kVA of contract demand towards plant cost. The advance
amount deposited with application shall be adjusted against the estimate
prepared as above.

c. Electrification Charges:

i) The cases where consumer/developer take up the work at his own,

supervision charges shall be recoverable @5% of the total estimated cost.
ii) In case the developer has completed the electrification work and
provided service line upto the premises of consumer, only supervision

83 | P a g e
 charges shall be recoverable @5% of the total estimated cost instead of
charges prescribed at point No. 2 of Schedule-I.
d. Electrification charges for Supply to the housing colonies/township
developed by developer but developer is not willing to
commence/complete the electrification work.

Sr. Particulars Amount (Rupees) Related

No. Clause
1 Nagar Nigam Area Rs. 100/- per Sq. yard of plot
area
2 Nagar Parishad Area Rs. 85/- per Sq. yard of plot area
7.6
3 Nagar Palika Area Rs. 75/- per Sq. yard of plot area
4 Rural Area (Not Rs. 65/- per Sq. yard of plot area
covered above)

e . Electrification charges for cases under un-electrified old Havelies and

Multi Storey Complex/ Buildings.

Sr. Particulars Amount (Rupees) Related

No. Clause
1 Domestic Rs. 25/- per Sq. feet based on
floor area applied
7.10
2 Non domestic Rs. 30/- per Sq. feet based on
& other floor area applied

3. Security for Meter and Metering Equipment

Sr. Particulars Amount Related

No. (Rupees) Clause
1 Energy meter 1-phase static type (All 900/-
Capacities)
2 Smart/ Prepaid Energy meter 1-phase 2500/-
3 Energy meter 3-phase 4-wire static type 2500/-
4 Smart/ Prepaid Energy meter 3-phase 5000/-
5 LT Trivector meter (static) 4000/-
6 HT Trivector meter - 0.5 class 15,000/-
7 LT CT – class 0.5, burden 15 VA, Bakelite 600/-
8.6
type
8 LT CT – class 0.5, burden 10 VA, Resin 300/-
cast type
9 11 kV CT PT set – all ratings 35,000/-
10 33 kV CT PT set – all ratings 1,10,000/-
11 EHT CT – all ratings (per set) As per RVPN
standard
issue rate

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 Sr. Particulars Amount Related
No. (Rupees) Clause
12 EHT PT/CVT – all ratings (per set) As per RVPN
standard
issue rate
Note:
1. The above security amount may be revised at the beginning of the every
financial year based on Standard/Store issue rate of the previous
Financial Year for release of a new connection or change of meter.
2. For existing consumers security shall not be revised.
3. In cases involving change of meter, the credit for existing security shall
be provided.

4. Security deposit from Govt. servants living in Govt. quarters (towards

energy and meter)

Type of Residence Amount of Security deposit Related Clause

“A” to “C” type Rs. 1000/-
8.6
“D” to “H” type Rs. 500/-

5. Rental charges
(1) Transformer Rent

Consumers required to take supply on HT but instead of installing own

transformer opting for Nigam’s transformer and DP/switchgear shall be
charged rent, at the following rates towards installation of transformer by
the Nigam:
Particulars Amount (Rupees)
(a) for contract demand upto 60 kVA Rs. 3000/- per month
(b) for contract demand above 60 kVA Rs. 4000/- per month
but upto 100 kVA
(c) for contract demand above 100 kVA Rs. 5500/- per month
but upto 160 kVA
(d) for contract demand above 160 kVA Rs. 5500/- + Rs. 50/kVA
above 160 kVA per month
(2) Other equipment
Particulars Charges
(a) LT Current Transformer Rs. 100/- per set per month
(b) 11 kV CT PT set Rs. 900/- per set per month
(c) 33 kV CT PT set Rs. 2200/- per set per month
(d) EHT CT PT set Rs. 9000/- per set per month

85 | P a g e
6. Line and plant charges for temporary connection

(1) Fixed charges

Sr. Particulars Charges Related

No. Clause
(i) LT supply upto 5 kW Rs. 1000/- per connection
(ii) LT supply above 5 kW Rs. 2000/- per connection
& upto 25 kW
6.9
(iii) LT supply above 25 kW Rs. 5000/- per connection
& upto 50 kW
(iv) 11 kV or 33 kV supply Rs. 10,000/- per connection

Note: Above Fixed Charges are inclusive of rent for CTs & CTPT sets for the
period upto one month. In case the period of temporary connection
is more than one month, then the rent for CT/PT shall be charged on
per day basis for the number of days beyond one month period.

(2) Charges towards line cost*

Sr. No. Particulars Charges Related Clause

(i) LT lines
(a) Single phase Rs. 50/- per metre
(b) Three phase Rs. 75/- per metre
(ii) 11 kV single circuit line Rs. 85/- per metre
6.9
on 9 metre PCC pole
(iii) 33 kV single circuit line Rs. 140/- per metre
on 9 metre PCC pole

* After completion of period of temporary connection, the line shall be

removed or deemed to be removed.

(3) Charges towards transformer (if required)

(a) Transformer installation & removal charges: Rs. 3000/-.

(b) Transformer Rent: normal charges, prescribed on item 5(1) above. In
case the period of temporary connection is more than one month, then
the rent for transformer shall be charged on per day basis for the
number of days beyond one-month period.

(4) Adjustable part

Advance consumption charges to be worked out on the basis of probable

period of use of connection with minimum use of electricity for 12 hours per
day and at temporary supply tariff (both fixed and energy charges)
prescribed by respective category of consumer. The billing shall be done
86 | P a g e
on the basis of “Tariff for Temporary supply” under “Tariff for supply of
electricity”.

7. Re-connection charges

Type of service Amount Related Clause

(a) Low Tension Service:

(i) Single phase Rs. 200/-
(ii) Three phase Rs. 600/-
11.8
(b) High Tension Service Rs. 2,000/-
(c) Extra High Tension Service Rs. 10,000/-

8. Testing fee for metering equipments on request of consumer

Particulars Amount in Rs. Related

Clause
a) LT Single phase meter (per meter) Rs. 35/-
b) LT Three phase meter (per meter) Rs. 70/-
c) Demand or special type meter (per
meter)
i) For LT supply Rs. 250/-
ii) For HT supply Rs. 1000/-
iii) For EHT supply Rs. 2000/-
d) ABT compliant meter – 0.2s Class Rs. 10000/-
e) Instrument transformers:
i) LT Current Transformer Rs. 100/- per 9.11 &
ii) HT CTPT sets - transformer 9.12
0.5s Class Rs. 2000/- per set
0.2s Class Rs. 4000/- per set
iii) EHT Current or Potential Rs. 2000/- per
transformer transformer
f) Capacitor Units: (Per unit)
i) Upto 5 kVAR Rs. 150/-
ii) Above 5 kVAR but upto 10 kVAR Rs. 250/-
iii) Above 10 kVAR but upto 25 kVAR Rs. 300/-
iv) Above 25 kVAR Rs. 500/-

9. Witnessing the testing of metering equipments at Manufacturer’s works

Sr. Particulars Amount in Rs.

No.
1 Metering equipments (Meter, CTPT Sets of Rs. 5000/- per visit
all ratings)

87 | P a g e
10. Testing fee for other material

Particulars Amount in Rs.

Transformer oil (per sample) (BDV only) Rs. 1,000/-
Note:
Testing fee for other items e.g. transformer, cable, line material etc. at
Central Testing Laboratory (CTL) or other labs shall be as prescribed by
Licensee from time to time.

11. Testing of consumer’s installation

Particulars Amount in Rs. Related

Clause
a) The first inspection and test of a new NIL
installation or of an addition or alteration in
the existing installation.
b) Subsequent inspection and test LT - Rs. 200/-
necessitated by defects noticed in the HT- Rs. 1000/-
installation or by absence of the supervisor of 6.2
wiring contractor at the time of first inspection
(Payable in advance for each subsequent
visit for purposes of test)
12. Charges for duplicate bill.

Category of consumers Charges*

Duplicate copy of bill for all category Free
consumers

*The Nigam shall provide the facility of free download of copy of bills from
its website which shall be considered valid for payment.

13. Attendance of fuse man

Charges for attendance of fuse man at consumer's

premises during any function (Maximum 6 Hours.) Rs. 500/-

14. Re-sealing charges

(if found broken)

a) Meter box/ Terminal cover Rs. 50/- each meter/terminal

Meter/ Meter body cover/box
b) HT/ EHT Metering panel Rs. 3000/-
c) Cubical at building complex Rs. 200/-

88 | P a g e
15. Change of meter
For changing meter only at the instance of Domestic- Rs. 35/- (each)
the consumer where it is necessitated by
temporary increase in consumption and Others-
demand Rs.200/- (1-Ph)
Rs.500/- (3-Ph)

16. Labour charges for shifting of meter in the same premises

LT Single phase Rs. 100/-

Three phase Rs. 200/-
HT – 11 kV Rs. 3000/-
33 kV Rs. 3000/-
132 or above Rs. 3000/-

17. Charges for alteration/ shifting of service line

Actual material cost including civil works plus labour and overhead
charges as applicable. For retrieved material of line (which may or may
not be removed) a credit @ 25% of estimated amount shall be allowed.

18. Connection Transfer Fee (Change of Name)

S Particulars Amount in Rs. Related

No Clause
a) Domestic Rs.50/- per installation
b) All L.T. installations Rs.250/- per installation 6.11
c) H.T. installations Rs.2500/- per installation

19. Cheque dishonor fee

S Particulars Amount in Rs.
No Related Clause

1. Cheque amount upto 5% of the amount subject

and inclusive of to minimum of Rs.100/-
Rs.10,000/-
2. Cheque amount of 3% of the amount subject
Rs.10,001/- and upto to minimum of Rs.500/- 10.6
and inclusive of
Rs.1,00,000/-
3. Cheque amount 2% of the amount subject
above Rs.1,00,000/- to minimum of Rs.3,000/-

89 | P a g e
NOTE: The charges for agriculture connections shall be as per Agriculture
Policy issued by State Government from time to time.

By order,

-Sd/-
(P.J.DHOBI)
CHIEF ENGINEER (HQ)
JODHPUR DISCOM, JODHPUR

90 | P a g e
 Appendix-I

Formula for assessment of energy/levy of charges in case of unauthorized

use of electricity or theft of electricity

(a) Unauthorized use

i. For the purpose of assessment, connected load on the date

of inspection, shall be computed as per Annexure-1.
ii. The quantum of unauthorized use of electricity under
various categories listed at sub-clause 12.2 (c), shall be
assessed as follows:
A. For 12.2 (c) (i) – In proportion of higher tariff load to
total load.
B. For 12.2 (c) (ii) – quantum of exceeded load.
C. For 12.2 (c) (iii) – In proportion of extended load to
other premises to total load (including extended
load).
D. For 12.2 (c) (iv)– On entire consumption.
E. For 12.2 (c) (v) – On entire consumption.
F. For 12.2 (c) (vi)- On entire consumption.
iii. Rate of charge
The assessment shall be made at rate of charge as under:

at twice the tariff applicable to the

A For 12.2 (c) (i)
higher tariff category of service
At twice the fixed charges on excess
B For 12.2 (c) (ii) load applicable for the relevant
category of service connection
at twice the tariff applicable for the
relevant category of service
C For 12.2 (c) (iii)
connection or extended load,
whichever is higher
at twice the tariff applicable for the
For 12.2 (c) (iv)
D relevant category of service
to (vi)
connection.

(b) Energy assessment of Theft of electricity

The Quantum of electricity for civil liability shall be assessed as

under-

LT Supply HT Supply
Category
(Units/kW*/month) (Units/kVA**/month)
Domestic 85 100
Non-Domestic 125 300
Public Lighting 300 Not applicable

91 | P a g e
 Agriculture-general
category other than
As per Agriculture
continuous/ 24 Not applicable
Policy
hours supply

Agriculture- others As per Agriculture

Not applicable
Policy
Small Industry 100 per shift Not applicable
Medium Industry 100 per shift 100per shift
Mixed Load 150 150
Large Industry
Not applicable 100 per shift

For the purpose of assessment

*Total connected load or sanctioned connected load, whichever
is higher, shall be considered for LT supply.
**Contract Demand or highest of the maximum demand recorded during
the last 6 months, whichever is higher, shall be considered for HT supply.

__________________

92 | P a g e
 Annexure-1

Procedure for determination of connected load

(Reference Clause 2.1(23))

The applicant shall furnish Installation Certificate for actual connected load
as per definition prescribed in Clause 2.1(23) of these Regulations. However,
for the purpose of levy of any charges under the conditions of supply or
charges for miscellaneous services or Tariffs for Supply of Electricity and also
for deciding the supply voltage, the connected load shall be determined
as follows in case of LT consumers. The applicant is advised to workout the
load for sanction accordingly.

The connected load for all purposes shall be determined as under:

1. CFL/LED - 7/15 Watt or actual rating

2. Bulb / Fan - Actual rating or 60 Watt each, if it is not

possible to read the rating on the bulb /
fan.

3. Tube Light - Actual rating or 40 Watt each

4. Light Plug - 60-Watt each upto three plugs and extra

60 Watts for every three plugs or less.

5. Television

(a) Colour
- 100 Watt
(b) Black &
- 60 Watt
White

6. Power Plug - 500 Watt each up to three plugs and extra

500 Watts for every three plugs or less.

7. Fridge - 250 Watt

8. Dessert Cooler - 250 Watt

9. Geyser - 1500 Watt or actual rating

10. Air- - 1500 Watt / 2200 Watt

Conditioner 1
Ton / 1.5 Ton

11. Water lifting - 180 Watt or 360 Watt (According to Pump)

pump or according to the equipment’s original
rating (Name plate &

93 | P a g e
 Specification).

12. Any other - Rated capacity

motive
load/device

Note:

a) Total load for S.No. 1 to 6 above, shall be considered with following

diversity:
i) Domestic-30%
ii) Public Street Light- 100%
iii) Others - 80%
b) If any equipment is connected with plug point, equipment’s load or
plug point rating whichever is maximum shall be taken. In such case,
load of plug point shall not be counted separately.
c) The load for Arc / induction furnace shall be worked out on the basis
of 600 kVA per ton of the capacity of the furnace.
d) The higher rating of only one equipment shall be considered if both
Geyser and Air conditioner are installed.
e) The equipment which is under installation and not connected
electrically, equipment stored in warehouse / showrooms either as
spare or for sale is not to be considered as “connected load”.
f) Load of fire protection equipments shall not be considered for
assessing the connected load.

94 | P a g e
 Annexure -2
………………VIDYUT VITRAN NIGAM LIMITED
(Please attach suitable value stamp paper as required under Rajasthan
Stamp Act)

Application cum agreement form for new electric connection (including

single point connection), temporary/permanent connection and other
miscellaneous activities such as load extension/reduction, Name Change,
transfer of connection, shifting of connection, change of category and
electrification by developer.

The Assistant Engineer ( ),

………….Vidyut Vitran Nigam Limited,
Jaipur/Ajmer/Jodhpur

1. Name of Applicant/firm/developer/Government/Private
Department/Organization/Co-Operative society (in block letters):

Father’s /Husband’s Name: (applicable in case of individual person

only)

2. Full Address of the premises where connection is required:

House/Plot/Shop Locality:
No.:

Khasra no. /Street: Village:

Tehsil/Town/District: Pin
code:

Tel. No.: Mobile

Email ID
3. Full address of the housing colony/township/group housing/
industrial complex /multi story building/complex developed by
developer
House/Plot/: Locality:
95 | P a g e
 Khasra no. /Street: Village:

Tehsil/Town/District: Pin
code:

Tel. Mobile:
No.:

Email ID

4. Full address for correspondence (indicate Tel. No, Mobile No., E-

mail ID and full postal address):

Postal Address

Email ID

Mobile No.

5. Purpose of supply:

(Residence, Office, Shop, Hotel/Restaurant, Hospital, Theatre, Mobile

tower, Telephone exchange, Education Building, Workshop,
Agriculture Pump set, Public street lighting, Drinking water supply,
Flour Mill, Factory, Hostel, Township, Group housing, Industrial
Complex, Multi story building/complexes developed by developer,
E.V. Charging Station etc.)

6. Classification of connection for supply depending on the purpose

of use
Domestic service Non domestic Public street
service lighting service
Agriculture service Small industrial Medium industrial
service Service
Large industrial Bulk supply for Temporary supply
Service mix load

96 | P a g e
 Any Other category
(Please specify the
Category)

Note: Applicant can tick () the applicable classification. The

checklist/guidance sheet enclosed with the application form may be
referred.
7. Status of applicant: (a) Owner (b) Tenant (c) Occupier (d)
Developer (e) Corporative Society (f) Others
8. Type of Application: Permanent Temporary
(i) New Connection: kW kVA
Single Phase Three Phase

Note: Single phase supply shall not be admissible where

motive load is more than 3 BHP.

(ii) Load Extension/Reduction

A/C No. K. No.

Existing New
Connected load To
(kW)
Contract Demand To
(kVA)

(iii) Shifting of connection

Account K. No.
No.
From To

(iv) Change of Name

Account No. K. No.

From To

(v) Change of Category

97 | P a g e
 Account No. K. No.
From To

(vi) Transfer of connection

Account No. K. No.

From To

(vii) Other Misc. services such as meter/service line shifting,

overhead line/cable shifting, transformer shifting etc.
(viii) Electrification of housing colonies/township/group
housing/industrial complexes/multi story buildings/
complexes developed by developer.
(ix) Single point connection.

9. Details of Bank account no. with name of the Bank, Type of

account, IFSC Code, Branch Name, Branch address, Pin
code. (if applicable)

Bank Name
Type of Saving/Current
account
Account No

IFSC Code
Branch
Name
Branch
address
Pin code

10. (a )Bhamashah Card No (if available)

(b) Details of BPL card
(c )Details of Astha Card
11. Aadhar Card No (if available)
12. Details of my/our property, If person(s) do not possess any
such land/ property, a ‘Nil’ may be mentioned against
that.
Residence /Building

98 | P a g e
 Constructed Land area (sq. ft.)
area(sq.ft.)
Village District
Agricultural Land / Shop
Situated Khasra No.
at

Factory building
Situated District
at

13. Any electricity dues outstanding in Licensee’s area of operation in

consumer’s name: Yes/No
14. Any electricity dues outstanding for premises for which connection is
applied:- Yes/No
15. Any electricity dues outstanding with the licensee against any firm
with which the consumer is associated as an Owner, Partner,
Director, or Managing Director:- Yes/No
(For questions 13, 14 & 15, if the answer is “yes” in any case, please
provide details on a separate sheet.)
16. Documents required-As per Checklist attached with the
application.

17. *Details of Installation:

S.No. Description of Load Nos. Wattage/HP of Total

each Wattage/
HP
A. Light & Power Load
1. CFL/LED 15/7 W Watts
2 Bulb/Fan 60 Watts Watts
3. Tube Light 40 Watts Watts
4. Light Plug (5 Amp.) 60 Watts Watts
5. Television –Colour 100Watts Watts
- B &W 60Watts Watts
6. Power Plugs (15 Amps.) 500 Watts Watts
7. Fridge 250 Watts Watts
8. Desert Cooler 250 Watts Watts
9. Geyser 1500 Watts Watts
10. Air-Conditioner 1/1.5 Ton 1500/2200 Watts Watts
11. Water lifting pump 180 watt or 360 Watts
99 | P a g e
 watt or according
to the
equipment’s
original rating
12. Any other motive Rated capacity or
load/device as
per testing
Total
*Total connected load ………………………………….KW/HP
(a) *Connected Load for sanction…………………………KW/HP.
(b) *Contract demand ……………………………………kVA.

*Refer checklist/guidance sheet enclosed with the application form

to calculate the applied connected load/contract demand.
18. (i) I/We hereby agree to deposit with the application, the charges
as prescribed in Supply Code/TCOS.
(ii) I/We further require the Nigam to supply me/us necessary
meters for measuring the quantity of electrical energy supplied
and meter box. I/We shall be solely responsible for any loss or
damage to the Nigam’s Meters and other apparatus installed
at my/or premises.(Strikeout incase applicant wants to provide
his own meter).
(iii) I/We also undertake to take from the Nigam, the supply of
electrical energy for my/our bonafide use for a period not less
than one year from the date of commencement of supply(in
case of temporary supply, for a period……………………..) and I/We
here by further agree to pay for the said supply at the tariff in
force from time to time & also to pay all such other charges as
become due by me/us from time to time in accordance with
the provisions contained in Nigam’s Terms & Conditions for Supply
of Electricity or any other Rules &Regulations.
iv) I/We agree and shall have no objection at anytime to the
rights of the Nigam to supply electricity to any other applicant
from the service line or apparatus installed on my/our
premises.
v) I/We agree not to use electrical energy during the restricted
hours intimated by the Nigam.
vi) In the event of this connection being given, this application
shall be treated as an agreement for the connection with
effect from the date the connection is given till such time as it
is either replaced by fresh agreement or it is terminated as per
the provisions of Terms & Conditions for Supply of Electricity.
19. The applicant shall submit self certification/ installation certificate
of the installation/ permission of electrical Inspector as per
provisions of CEA Safety Regulations.
20. For HT category, the applicant shall execute an agreement with
100 | P a g e
 the Nigam separately in Annexure-3, as and when asked to do
so.
This agreement shall be read and construed as subject in respect
to all the provisions of Terms and Conditions for supply of
Electricity and Tariff for supply of Electricity as en forced from time
to time, which shall constitute a part of this agreement. The
relevant provisions of the Electricity Act, 2003 and the rules and
regulations made there under or any subsequent amendments
or modifications thereof, shall be the governing provisions.

21. I/We understand that submission of any wrong information in this

application, shall make the agreement itself liable for
cancellation and connection if released, shall also be
disconnected forth with on this ground alone.
22. As a prosumer I/We agree that I/We shall also be governed by
the provisions contained in other relevant Regulations or
guidelines, issued in this respect by the Commission / CEA from
time to time.
Note: (i) Strike out the clause/portions not applicable.

(ii) Every Page of Application form should be signed by

the applicant.
Signature of Applicant/Consumer Address

Signature and Address of witness

(along with K.No. if available)
Dated:

Enclosure Check list

FOR OFFICE USE ONLY

Accepted on behalf of the Jaipur/Ajmer/Jodhpur
Vidyut Vitran Nigam Limited

Date
(Signature)

---------------------------------------------------------------------------------------

ACKNOWLEDGEMENT

Received the application of Shri /Ms/Messrs …………………for

(classification of connection)………..…………..…..on
…………………..………….. along with document as per checklist and
registered at Serial No. ………………… which should be quoted in all further
101 | P a g e
correspondence.

Signature & Designation of the

person receiving application

102 | P a g e
A- (1). Checklist/Guidance sheet for documents required for completed
Application Form for new domestic connection upto a load of 10 kW

Yes/No
Activity
1) (a) Proof of ownership/occupancy of the premises: (any one
of the following
a) Title Deed (Registry)

b) Possession letter issued by Local Bodies or anyother

Government authority like RIICO, Industries Deptt.etc.
c) In Rural areas, the certificate issued by Revenue
authorities
d) Mortgage deed

e)Patta

f) Sale deed

g) Allotment letter

h) Court Order

i) Any other document (specify)

(b) Proof of tenant/occupier: no objection certificate of

the landlord in form-A or if NOC is not available
indemnity bond in form-B to be attached
c) Proof of address in case of occupier or tenant having
no NOC or rent deed of the owner. Proof in the form
of Aadhar card/Driving License/Voter ID,
Passport/Ration card or any other document for
address proof as may be approved by Commission.
2) Identity Proof- (i.e. Aadhar card/Driving License/Voter
ID, Passport/Ration card or any other document for
Identity proof.

Note:- Applicant shall also furnish necessary self certificate/ Installation

certificate in accordance with CEA Regulations.

A- (2). Checklist/Guidance sheet for completed Application Form for new

connection and modification of existing connection other than domestic
103 | P a g e
consumers and domestic consumers above 10 kW load in addition to
checklist A-(1).

1) Site map indicating location of the premises, metering

equipments etc.
2) “Self certificate/ Installation Certificate” (may even be
furnished later but before the date of deposit of
demand. Cases where need of demand notice is not
arising, the installation certificate should be furnished
at the earliest to treat the application completed.
3) In case the connection is to be released on HT or EHT
supply& the transformer is installed by the consumer, a
permission letter of Electrical Inspectorate or the
certificate of installation by a Charted Electrical Safety
Engineer as per the notification of Government of
Rajasthan as the case may be and can be furnished
later but before the release of connection.
4) Any other document. The developer need to submit the
completed project report with layout of the proposed
area of electrification alongwith copy of registration
with RERA. Similarly for single point connection the
applicant should furnished the completed data of the
beneficiaries alongwith layout of the proposed area.
5) Form A & B are attached herewith for release of
connection for tenant/occupier, and form C for
agriculture connection.
6) In case of a partnership firm – The applicant shall furnish
the partnership deed and an authorization in the name
of the applicant for signing the requisition form and
agreement ;
7) In case of public and/or Private limited Company- The
applicant shall furnish the Memorandum and articles of
Associations and certificate of Incorporation along with
an authorization in the name of the applicant for signing
the requisition form and agreement;
8) In case of Non-Domestic Thadi and Temporary structure ;
No Objection Certificate for Thadi or temporary structure
from the Nagar Nigam / Nagar Palika / Nagar
Panchayat / gram sabha/ gram panchayat /land
development authority / land owning agency.
9) BPL/Astha card Category Consumers: BPL/ Astha card
issued by the appropriate State Government Authority.

10) In case of change in name to other than legal heir: No

Objection Certificate from the existing consumer if
104 | P a g e
 available /possible and registered sale deed / lease
deed / succession certificate / (if any other document,
please specify).

11) In case of change of name to legal heir: Registered

deed /succession or legal heir certificate /mutation
deed / (if any other document, please specify), and
NOC from other legal heir(s) in case the connection is
to be changed in the name of one of the legal heirs.
In case the existing consumer is deceased, death
certificate is required.

B. Guidance for calculation of connected load

The connected load for all purposes shall be determined as under:

1. CFL/LED - 15/7 Watt or actual rating

2. Bulb / Fan - Actual rating or 60 Watt each, if it is not
possible to read the rating on the bulb / fan.
3. Tube Light - Actual rating or 40 Watt each
4. Light Plug - 60-Watt each upto three plugs and extra 60
Watts for every three plugs or less.
5. Television
(a) Colour
- 100 Watt
(b) Black &
- 60 Watt
White
6. Power Plug - 500 Watt each up to three plugs and extra
500 Watts for every three plugs or less.
7. Fridge - 250 Watt
8. Dessert Cooler - 250 Watt
9. Geyser - 1500 Watt or actual rating
10. Air- - 1500 Watt / 2200 Watt
Conditioner 1
Ton / 1.5 Ton
11. Water lifting - 180 Watt or 360 Watt (According to Pump)
pump or according to the equipment’s original
rating (Name plate & Specification).
12. Any other - Rated capacity or as per testing
motive
load/device
Note:
a) Total load for S.N. 1 to 6 above, shall be considered with following
diversity:
i) Domestic-30%
ii) Public Street Light- 100%
105 | P a g e
 iii) Others - 80%
b) If any equipment is connected with plug point, equipment’s load or
plug point rating whichever is maximum shall be taken. In such case,
load of plug point shall not be counted separately.
c) The load for Arc / induction furnace shall be worked out on the basis
of 600 kVA per ton of the capacity of the furnace.
d) The higher rating of only one equipment shall be considered if both
Geyser and Air conditioner are installed.
e) The equipment which is under installation and not connected
electrically, equipment stored in warehouse / showrooms either as
spare or for sale is not to be considered as “connected load”.

f) Load of fire protection equipments shall not be considered for

assessing the connected load.

106 | P a g e
 Form-A

vuqcU/k&i=
¼समय-समय पर राज्य सरकार द्वारा निर्ााररत मूल्य ds ukWuT;wfM'k;y LVkWEi isij ij½

;g izekf.kr fd;k tkrk gS fd eSaus ;g------------------------------------------------------------------------------¼LFkku dk

iw.kZ fooj.k½ tksfd uxjifj"kn@vU; LFkkuh; fudk;------------------------------------------esa fLFkr gS eSllZ----------
----------------------------------------------------------------------@Jh------------------------------------------------fuoklh-------------------------------------------
------------------------------------------dks fdjk;sij ns fn;k gS rFkk mDr Hkou esa fo|qr dusD’ku nsus ij eq>s
vkifŸk ugha gSAeSa bl ckr dh xkjUVh nsrk gw¡ fd tc Hkh fdjk;snkj edku@nqdku@-----------------------
---------------------[kkyh djsxk rks bl ckr dk iwjk&iwjk /;ku j:¡xk fd fuxe dh jkf’k cdk;k u jgsA
,slk u gksus dh fLFkfr esa eSa Loa; fuxe dh cdk;k jde dks nsunkj jgw¡xkA

gLrk{kj fdjk;snkj lk{kh gLrk{kj edku ekfyd

107 | P a g e
 Form-B

{kfriwfrZ ca/k i=

¼समय-समय पर राज्य सरकार द्वारा निर्ााररत मूल्य ds ukWuT;wfM'k;y LVkWEi isij ij½

tSlk fd eSa----------------------iq=@iRuh Jh-------------------mez---------------o"kZ---------fuoklh-----------------------------us

lgk;d vfHk;Urk----------------t;iqj@vtesj@tks/kiqj fo-fo-fu---------------------------------ds dk;kZy; esa fo|qr
dusD’ku gsrq vkosnu fd;k gSAtSlk fd--------------------------------fo-fo-fu us mDr--------------------fLFkr
edku@nqdku--------------------dks esjs visf{kr fo|qr dusD’ku ds fy;s edku@nqdku ekfyd dh lgefr
ek¡xh gSA

tc fd eSa edku@nqdku ekfyd dk lgefr i= izLrqr djus esa vleFkZ gw¡A pw¡fd
t;iqj@vtesj@tks/kiqj fo-fo-fu-fy- us bl lEcU/k esa eq>ls fyf[kr opu pkgk gSfd vxj eSa vkSj
edku@nqdku ekfyd ds e/; bl fo|qr dusD’ku ds lEcU/k esa fdlh U;k;ky; ds le{k fookn
mRiUu gksrk gS rks fuxe bl ekeys esa 'kkfey ugha gksxk fQj Hkh fuxe dks bl dkj.k gqbZ fdlh
Hkh izdkj dh {kfr@[kpksZ dh {kfriwfrZ djus dk eSa opu nsrk gw¡A vr% ;g vuqcU/k edku@nqdku
ekfyd dh fcuk lgefr ds fuxe }kjk eq>s mDr ifjlj esa dusD’ku fn;s tkus gsrq lk{; fd;k
tk;sAeSa opu nsrk gw¡ fd fuxe dks bl lEcU/k esa gq, okndj.k ds dkj.k gqbZ lHkh izdkj dh
gkfu;ks@
a {kfr;ksa ,oa [kpsZ dh {kfriwfrZ dk opu nsrk gw¡A

LFkku lk{kh dk uke ¼fu"iknd ds gLrk{kj½

fnukad irk

’krsZ&dUM~;wV ikbZi ,oa fQfaVax gsrq vko’;d uV cksYV bR;kfn ]vkosnd }kjk miyC/k djk;k tk;sxk A

108 | P a g e
 Form-C

d`f"k Js.kh ds vkosndks ls fy;s tkus okys ^^'kiFk i= dk izi=**

'kiFk i=

eSa@ge----------------------------------lqiq=@lqiq=h@iRuh Jh---------------------------------tkfr-------------------fuoklh
xzke@’kgj----------------------------------------------------------------’kiFk iwoZd c;ku djrk gw¡@djr gs Sa fd esjk@gekjk
dqvk¡------------------------------------------xzke ds HkwjktLo {ks= esa fLFkr gS rFkk esjk@gekjk dqvk¡@cksfjax jktLo
vfHkys[k ds vuqlkj [kljk ua0-------------------------------esa fLFkr gS vkSj ;g [ksrh ds dk;Z esa gh mi;ksx esa
fy;k tkrk gSAbl dq,a o [ksr dk eSa@ge Loa; gh ekfyd gw¡@gSaA bl 'kiFk i= esa mYysf[kr
dksbZ Hkh rF; xyr ik;k tkrk gS rks mldsfy; es js h@gekjh ftEesnkjh jgsxhA

vkosnd ds gLrk{kj

109 | P a g e
 Annexure-3
-------VIDYUT VITRAN NIGAM LIMITED

MODEL POWER SUPPLY AGREEMENT FOR ELECTRICAL ENERGY SUPPLY

ONHT/EHT SYSTEM

This Agreement made this………..…day of……………20……between the

………Vidyut Vitran Nigam Limited (hereinafter called the “Nigam” which
expression shall where the context so admits include its successors in office
and assigns) of the one part

And

(hereinafter called as the “CONSUMER” which expression, wherever the

context so admits shall include its successor or successors in business and
permitted assigns of his heirs, executors, administrators) of the other part.

Whereas at the request of the Consumer, the Nigam has agreed to supply
to the Consumer electricity at the consumers premises situated
at…………………………………….and indicated in red in the map attached
hereto for the purpose of………………….and the Nigam has agreed to
supply to the Consumer such energy upon the terms and conditions
hereinafter contained.

NOW IT IS HEREBY DECLARED AND AGREED AS FOLLOWS:

(1) The Nigam shall supply electrical energy of three phase,

alternating current, at a declared voltage
of…………………between phases and at a nominal frequency of
50 (fifty) cycles per second at the terminals from its distributing
main at HT/EHT as specified in the Terms and Conditions for Supply
of Electricity (with its amendments) to the premises of the
Consumer and the Consumer shall take from the Nigam
electricity required for the purpose herein above recited at the
single point of supply up to the maximum of………. kVA
(hereinafter called contract demand).

(2) Electrical energy supplied to the premises may not be utilized by

the Consumer in any manner prejudicial to the Nigam and all
usage must be according to such method or methods approved
by the Nigam. The use of power must be confined to such places
as shall have been previously approved in writing by the Nigam.
In case prejudicial use of power is detected, the Consumer shall
pay penal charges in accordance with the provisions of the Terms
and Conditions for Supply of Electricity (with its amendments).
Besides, for dishonest abstraction/use/consumption of electricity
or interference with the metering equipment or accessories, the
110 | P a g e
 consumer agrees and undertakes not to resell any part of the
power supplied to him.
(3) The point of supply as well as the metering point shall be at the
Transmission Licensee’s / Licensee's substation at
_____________________. (FOR EHT ONLY)

(4) The agreement shall be signed by common seal in case of

companies registered under companies act, otherwise rubber
seal affixed and witness thereof.
(5) The Consumer agrees to take supply under any conditions of
restrictions of load and time that may be fixed by the Nigam from
time to time.
(6) The supply of electrical energy under this Agreement is liable to
be restricted, staggered or cut off altogether, as the case may
be, if the power position or any other emergency warrants such a
course of action. The Nigam reserves the right for periodical
shutdown as and when required for the purposes of routine
maintenance after giving reasonable intimation to the
Consumer.
(7) This agreement shall subject as hereinafter provided, remain in
force for a period of one year in the first instance commencing
from the date of supply and shall stand automatically renewed
from year to year thereafter until expressly terminated in writing
by either of the parties.
Provided that either party shall be at liberty to terminate this
agreement or get the contract demand reduced by giving one
month’s notice in writing in that behalf subject to completion of
initial period of one year including notice period. The consumer
can also get his connection permanently disconnected or get his
contract demand reduced on the same day of notice if he is
ready to pay the fixed charges amount equivalent to one month
in lieu of one month’s notice.

(8) The Nigam shall not be liable to pay damages/compensation in

connection with loss of life or property arising, occurring or
resulting from the use of power.
(9) Where the Consumer is required to obtain a license or permit or
“No Objection Certificate (NOC) for running his
industrial/commercial concern and the Nigam permit is
suspended or cancelled, or the validity of the NOC issued by the
competent authority has expired, the Nigam shall have the right
to discontinue power supply during the period when the Nigam’s
permit is cancelled or suspended or the validity of the NOC issued
by the competent authority has expired.
(10) METERS: The energy supplied shall be measured and registered by
a meter or meters in or upon the said premises to be provided

111 | P a g e
 fixed and kept in proper order. The procedure for billing, when the
meter is stopped/defective, lost, stolen or inaccurate, shall be
regulated as per the relevant provisions of the Act and the
Regulations framed.
(11) SECURITY DEPOSIT: The Consumer on a request made by the
Nigam in this regard, shall renew/enhance or replenish all security
deposits in the event of the same becoming exhausted or
insufficient.
(12) TARIFF AND PAYMENT OF ELECTRICITY CHARGES: From the date this
Agreement comes into force, the Consumer shall be bound by,
and shall pay to the Nigam, fixed charges, energy charges,
rentals if any and additional security deposit in accordance with
the charges and tariffs approved by the Commission from time
to time for the appropriate class of Consumers. The Consumer
shall pay the Nigam the tax and levies as determined by the State
Government from time to time. In case even after disconnection,
if the dues remains unpaid, then the Nigam shall be entitled to
take recourse to the provisions stipulated in the Regulations and
other laws for the time being in force to recover the arrears.
(13) DISCONNECTION FOR ARREARS AND RECONNECTION: In case the
Consumer fails to pay the periodic bill and due charges within the
due date, the Nigam shall be entitled to cut off the supply after
giving due notice as provided in the Act and RERC Regulations
and power supply be restored only on payment of all arrears
including interest and re-connection charges as stipulated from
time to time.
(14) CONTINUITY OF POWER SUPPLY: The Nigam shall take all
reasonable precautions to ensure continuity of supply of power
to the Consumer at the point of commencement of supply.
However, the Nigam shall not be liable to the Consumer for any
loss due to the interruption in the supply of power by reason of
damage to the equipment of the Nigam during war, mutiny, riot,
strike or by earth quake, hurricane, tempest or any accident or
courses beyond the control of the Nigam.
(15) ENTERY INTO CONSUMER’S PREMISES: The Nigam shall have access
to the premises of the Consumer at all reasonable times without
notice for meter reading, inspection, testing and/or for any other
purpose incidental to, or access to the premises at any time for
inspection, if there is any reason to suspect breach of the
provisions of this Agreement, the Act and the RERC Regulations, if
the Consumer, his agent, employees or anyone else purporting to
act on his behalf attempts to obstruct or impede the Nigam or its
employees or authorized person in this regard, the Nigam shall be
entitled to cut off power supply besides taking any other action
in accordance with law.
(16) ASSIGNMENTS OR TRANSFER OF THE BENEFIT OF THIS AGREEMENT
112 | P a g e
 BY THE CONSUMER: The Consumer shall not, without the previous
consent in writing of the Nigam, assign, transfer or part with the
benefit of this Agreement and shall not in any manner part with,
or create any partial/separate interest in it.
(17) APPLICATION OF THE PROVISIONS OF THE ACT AND THE RERC
REGULATIONS: In all matters not herein specifically provided for,
the provisions of the Act, the RERC REGULATIONS and other laws
for the time being in force shall apply.
(18) SAVING CLAUSE: Nothing contained in this Agreement or any
amendment thereof shall restrict any rights and obligations which
the Nigam or the Consumer has derived under any legislation
relating to supply and consumption of electricity enacted during
the period of this Agreement.
(19) If the consumer opts for open access then the contract for open
access shall be governed by relevant regulations.
(20) The consumer has agreed to bear stamp duty on this agreement.

In witness where of I, (Name & designation) on behalf of the

Vidyut Vitran Nigam Ltd., and (Name & designation) on behalf

of consumer, namely---------------------- have hereunto set their signatures
and the common seal the day, month & year first written above.

Signed by the above Signed by the above named in the

named in the presence presence of
of
Signature & Rubber Signature & Rubber Stamp of the
Stamp on behalf of authorized representative of the
consumer Nigam For & on behalf of ------Vidyut
Vitran Nigam Ltd.
Signed by the above Signed by the above
named in the presence named in the presence
of of
(1) (Name and Address). (1) (Name and Address).
(2) (Name and Address). (2) (Name and Address).

113 | P a g e
Annexure-4

114 | P a g e
Annexure-5

115 | P a g e