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IVR Call Details On 19.10.22

1. The document contains a log of calls received by a hotel from potential guests seeking information and bookings. It includes details of the calls such as date, time, duration, caller location/name, and notes on the queries and responses. 2. A total of 11 IVR calls, 1 potential call, and 6 B2B calls and emails are reported. No bookings were confirmed from direct calls but 1 repeat call was received. 3. Queries included requests for room rates and availability for different dates in October, November and December 2022 as well as January 2023. Responses provided details on room options and rates or indicated sold out status for certain dates.

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vishal
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92 views4 pages

IVR Call Details On 19.10.22

1. The document contains a log of calls received by a hotel from potential guests seeking information and bookings. It includes details of the calls such as date, time, duration, caller location/name, and notes on the queries and responses. 2. A total of 11 IVR calls, 1 potential call, and 6 B2B calls and emails are reported. No bookings were confirmed from direct calls but 1 repeat call was received. 3. Queries included requests for room rates and availability for different dates in October, November and December 2022 as well as January 2023. Responses provided details on room options and rates or indicated sold out status for certain dates.

Uploaded by

vishal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Caller Location

S.NO IN- OUT Caller Guest Name


or City
918368932685
1 IN Pradeep Delhi

2 IN Manish Delhi
919810737177
919820326842
3 IN/Out Gilbert Mumbai
919820326842

4 IN 919996130373 Mumabi
Varun

5 IN Misha Delhi
918146245335
918006006161
6 IN Sandeep Bareily

7 IN Kanika Rastogi Delhi


919897905770

8 IN Mr.Wadwani Mumbai
919999270672
9 IN 917314507114 Caller Tune
10 IN 917314510019 Caller Tune
917300616246
11 IN/Out Aarushi Delhi
917300616246
Mail on
12 Mumbai
contact
91 9820 79 6090 Nilesh Surve
Mail on
13 Goa
contact 91 82638 16566 Anuradha Das
Mail on
14 New Delhi
contact 9650223468  Pradeep Singh

Mail on
15 Agra
contact
919045040144 Siddharth Agrawal
Total IVR calls: 11
Potential Calls 1
Email Inquiry 0
B2B Calls and Email 6
No. Of nights
0
confirmed today
No. of nights
confirmed from 0
direct call
Repeat Calls 1
Waste Calls 7
IVR Report Months Of The Sep (10/19/2022)
Email Id or travel
Date Duration Destination/Agent
agencies names

Travel agnet 72
10/18/2022 18:43 +919761440736 (Sales1)
Travel agnet 103
10/19/2022 10:00 +919761440736 (Sales1)
10/19/2022 10:46 41 +919459854592 (Sales2)
10/19/2022 10:47 132 +919761440736 (Sales1)

87
vchugh@glanbia.com 10/19/2022 11:20 +919459854592 (Sales2)

181
10/19/2022 12:21 +919761440736 (Sales1)
253
10/19/2022 13:42 +919459854592 (Sales2)
151
10/19/2022 14:11 +919761440736 (Sales1)

176
10/19/2022 15:51 +919459854592 (Sales2)
10/19/2022 17:03 30 +919761440736 (Sales1)
10/19/2022 17:30 26 +919459854592 (Sales2)
10/19/2022 18:21 1 User Disconnected
10/19/2022 18:22 189 +919459854592 (Sales2)

nilesh.surve@voyaah.com

anuradha@travelovilla
.com
officeholidaycharme@
gmail.com
info@agratravelagency
.com
(10/19/2022)

Query Action

Can may I talk to abhishek, we have


Please call on whatsapp
number but not reach out the same.
Need b2B rates for 2 room 31st Oct
Please email for b2B rates
2022
Can may I talk to tarangi resort Dialed wrong

Need 22 room 12th to 16th Dec Rate offered 20k Bush, 23k Luxury
2022, total 40 people approx. cottage 27k P/Luxury APAI

We are planning 03 or 04 nights 22nd


Given information
to 25th Oct 2022, we have few query.
We are looking room 12th to 14th Rate offered 19k CPAI, 23k MAPAI,
nov 2 adults and 2 child 5/7 Years 24k CPAI Luxury cottage
We are looking 20 room 25th nov Given details to abhishek sir for the
2022 same
Tomorrow my booking with you have,
We have small phone you can use
do you have any alternate phone for
for emergency call
guest
Caller Tune Caller Tune
Caller Tune Caller Tune

Information for safari Safari rate 10500/- per jeep safari

Need 50 room last nov or 01st week


We have total 18 cottage
of dec 2022, total 100 people

Need B2B rates B2b rate sent over the email


Need 6 room 3 nights 30th Dec to New years package sent over the
02nd jan 2023 email

Need 30 room for 80 people 27th to


We are fully sold out
29th oct 2022
Remark Open/Closed

General inquiry C

We haven't received any email


C
for B2B rates
He was trying to call in tarangi
C
resort

Details sent over the email C

General inquiry C

We will let you know within 02 Or


C
03 days
They are looking for 20 to 25
C
rooms
Tomorrow arrival
C
guest/Information given

Caller Tune C
Caller Tune C

General inquiry C

Need 50 room C

B2b rate sent over the email C


New years package sent over the
C
email

We are fully sold out/ 30 room


C
required

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