APEKSHA KHERA

Permanent Address: 328 Gagan Vihar, Delhi-110051, India

Contact No: +91-9650943567; Email: apekshakhera94@gmail.com
Software tester with 2+ years of diverse experience in manual and automation testing, API testing, data analysis,
user acceptance testing and release planning. I have experience of collaborating with multiple teams, and
stakeholders for feature reviews, product demos and product releases.

SUMMARY

TECHNICAL SKILLS
 Programming Languages: Java, SQL
 Tools: Selenium WebDriver, Eclipse, IntelliJ, Postman, Jenkins
 Testing: Black box testing, Performance & Functional Testing, Web compatibility testing
 Change/Task Management: JIRA, GIT
 Data Visualization tools: Tableau, BPMN, Excel

WORK EXPERIENCE
User Acceptance + Automation Tester
Goldman Sachs Services Pvt. Ltd, Bangalore (Feb 2021-Present)
 Design, Develop and execute automated tests using Selenium
 UAT testing experience (Manual, Integration and Regression testing) of Web applications mainly PEGA
 Proficient at Testing Methodologies (STLC/ Agile), Functional Requirements & Test Case Documentation
 Skilled at Regression, Negative testing and UI & Compatibility testing
 End to End testing of the chargeback flow (for VISA and MasterCard)
 Automation and extensive API Testing of microservices
 Develop and execute test plans to ensure the accurate development of more complex system changes from a
business and functional perspective
 Defect/Bug Tracking to QA & QC Standards and recommend process improvements that significantly reduce
workloads and improve quality
 Collaborate with Business and Technology teams to identify and implement Business Process testing
improvements
 Manage and coordinate Release Deployment and Post release activities

Fraud Specialist
Goldman Sachs Services Pvt. Ltd, Bangalore (October 2020- Jan 2021)
 Monitoring customer fraud and non-fraud transactions
 Investigating customers credit card activity
 Identifying fraud patterns of both the merchants and customers
 Analyzing the fraud and non-fraud Chargebacks volumes and identifying key process gaps
Initiatives and achievements:
 Responsible for gathering requirements from agents to generate product enhancement procedures
 Performed quality audits and created process refresher documents
 Trained and Mentored 3 subsequent batches (each batch size varying 18 to 25)
 Improvised the tools by and executed process improvement ideas
 Documented new procedures of working for the project
 Built an end-to-end description/flowchart using Excel Macros
 Working with Work Flow Management Team (WFM) to automate the chargeback process using BPMN
 Created a business continuity plan for the team by analyzing business impact and resource availability

Transaction Risk Investigator

Amazon Development Centre (India) Private Limited, Bangalore (July 2020 – October 2020)
 Learnt the different tools used by Amazon for investigating risks in the business.
 Worked on the seller side and investigating fraudulent activities.
 Took enforcement actions on the basis of investigations.

CS&O Analyst,
Royal Bank of Scotland Services India Private Limited, New Delhi (July 2017- May 2019)
 Investigated SWIFT enquiries and processed underlying correction entries in IntelliTracs
 Processed Inward and Outward customer payments including high value payments in Propay and SWIFT Alliance.
 Investigated all Compliance, Fraud and Anti Money Laundering payments
 Root cause analysis of banking inquiries and requests (traces, beneficiary claims non receipt, returns, back
valuation, interest analysis, amendments, Nostro un-cleared outstanding).
 Investigated the outstanding entries and reconciled Nostro entries in IntelliMatch and TLM(Transaction Lifecycle
Management) along with correct entries liaising with product teams.
 Content development and delivery on topics specific to Payments, SWIFT and International Clearing for new and
existing employees to maximize performance.
Project Migration
 Worked as a Business Analyst on Independent Commission on Banking (ICB) project migrated from NatWest
markets on behalf of NatWest treasury within RBS group.
 Undertook tasks in coordinating various internal stakeholder and onshore parties in driving the project as per the
UK legislations provided to the bank.
 Trained to switch high value payments from Ring Fence Nostro account to Non-Ring fence Nostro account under
ICB regulations
Initiatives and Achievements
 Bronze Ovation for Living Our Values- maintaining the lowest number of Service Level Agreements misses at the
time of contingency, Delhi (Nov 2018)
 Process Improvements ideas on Reduction of Queries, Reduction of TAT(Turn Around Time) and Customer
Satisfaction.
 4 Spot Ovations for Accuracy, Volume Handling and training peers

ACADEMIC QUALIFICATION
Year Qualification Percentage Board/Institution
2016-2017 Post Graduate Diploma 71.9% Sri Guru Gobind Singh College of Commerce (affiliated to
International Marketing Delhi School of Economics) University of Delhi
2013-2016 BA(Hons) Economics 60.75% Maitreyi College, University of Delhi
XII (CBSE, Computer
2012-2013 89.25% Vivekanand School, D-Block Anand Vihar, Delhi
Science)

HOBBIES AND COMMUNITY SERVICE

 Yoga Trainer: I incorporate Yoga and meditation in people’s lives to improve mental and physical fitness
 Fluent in reading, writing and speaking Spanish: Took Spanish lessons for children up to 10 years of age
 Kathak Dancer from Gandharva Mahavidyalaya Lucknow Gharana, Delhi

Apeksha Khera