Relay for Driver

Setting Up & Using the Mobile App

 Table of Contents
Click on the topic to be directed to that section

App Set-Up Pages 3-9

Using the Mobile App Pages 10-16

Relay App-Self Help Pages 17-

 App Set Up

After a driver is entered

into the Driver Roster of a
carrier’s Relay account,
the driver will receive an
email.

The driver has 7 days to

click “Get Started” in the
email to complete their
driver profile.

After 7 days, the carrier

would need to send a new
email invite.
 App Set Up

The driver will first be directed to download the

Amazon Relay app onto their phone. They can do
this through either the Apple app store or the
Google play store.

After the app has been downloaded, the driver

will need to open the app.

** Make sure the driver either writes down the

invitation code or copies it so it can be pasted in
the set-up portion.
 App Set Up

Once in the app, the driver will need

to follow the prompts on each screen.

If the driver has previously set-up his

or her Relay profile, they will need to
just login and enter the invitation
code.

To sync the driver’s profile with the

carrier’s Relay account, the driver will
need to tap the menu icon (3 lines)
located in the upper left corner of
their screen. The driver will then
need to tap, “Add Carrier” along the
left menu.
 App Set Up

On the Invite Code screen, the driver will enter in the code received in the invitation email.

Once the driver taps on the Submit button, he or she will be directed to complete their driver profile.
 App Set Up

Continue to follow the screens.

Location Accuracy is very

important as it provides the
most detailed load information.

Also, if the location services are

not enabled, detention requests
may be denied since it is
required the app is used on all
loads tendered by Amazon.

We encourage drivers to select

Always Allow.
 App Set Up

Notifications will alert the driver,

in real time, if there are changes
made to the load. For example, if
a load is canceled, delayed, or
showing late, the driver can opt
to receive sounds notifications,
screen alerts, or even both.

The driver should Allow

notifications and then set them
up per their preference in their
phone settings.
 App Set Up

Once the driver reaches this screen, their set-up is

complete and they can be assigned loads by their
company.

Any assigned work would appear on this screen.

**Please remember, it is the driver’s responsibility to enter in the equipment

numbers, tractor and trailer, to all loads they are assigned to.

If at any point you feel the app is not working correctly, try completely
closing the app out or powering your phone off and then back on. If this
doesn’t fix the problem, you can contact the Support Center through the
menu. Tap the 3 lines in the upper left of the screen.
 Using the Driver App

When a driver logs into the app, 1 of 2

screens will show.

If the driver does not have any loads

assigned, the screen will say, “No Trips
Assigned”.

If the driver does have loads assigned, a

button saying “Begin work” will show.
When the driver is ready to start the load,
he/she needs to tap that button.
 Using the Driver App

The driver can The driver

tap the should
calendar icon complete the
at the top of pre-registration
the screen to by adding in
view all their tractor
assigned work. information.
 Using the Driver App

Once the driver arrives on site for

the start of the load or trip, he/she
needs to complete a pre-trip
inspection.

After inspection, the driver needs to

swipe at the bottom of the screen
for check-in. A QR code will appear.

The driver will either need to have

an Amazon associate scan the code
upon entering the yard, or swipe
across the bottom again.
 Using the Driver App

After check-in, it’s the

drivers responsibility
to ensure all trailer
information is
accurate.
If the trailer is incorrect
in the app, talk to the
ship clerk so they can
adjust it in their system.
If they are unable to fix it,
use manual override.

If the yard does not have

any empty trailers for you
to take, select “Trailer is
missing” and then “No
trailer”.
 Using the Driver App

Upon arrival at the destination site, swipe to reveal the QR code

then have a Amazon yard employee scan your QR code and
check you in. The swipe again.

When checking out with a trailer, have an Amazon yard

employee scan your QR code and check you out. Swipe
after the gate scan and again to depart. If leaving bobtail,
have an Amazon yard employee check you out and then
swipe to depart.
 Using the Driver App

When you are dropping off a trailer and picking up a new trailer, You will need to
tap “Drop off trailer” once done dropping and then proceed by entering the trailer
ID for the new load. If a trailer is not assigned, please see the ship clerk.
 Using the Driver App

If leaving with a trailer, have an Amazon

yard associate scan your QR code to check
you out. Swipe after the gate scan and
then swipe again to confirm the end of the
tour.

If leaving bobtail, have an Amazon yard

employee check you out and they swipe to
confirm the end of the tour.

**Always verify tractor and trailer

information and ensure you are completely
registered in the Relay for Driver app.**
 Relay App – Self Help

The following pages provide

instructions on how to
address common scenarios
within the app without
needing to call for help.
 Relay App – Self Help

How do I get started?

You need to receive an Invite Code via

email from your carrier to get started.
Once you do, the rest of the process is
completed within the app.

1. Receive invite code view email

2. Download App
ACTION 3.
4.
Select Add Carrier
Enter Invite Code
5. Follow prompts to get started
 Relay App – Self Help

Need to report a problem?

You can report non-urgent problems or

provide feedback on any aspect of your
experience.

1. Select “Provide Feedback”

2. Anytime from the Main
ACTION menu
3. After Trip is Completed
 Relay App – Self Help

Forgot your password?

You can reset your password within the app

with access to your email in seconds.

Reset password in three steps:

ACTION 1. Click Forgot Password

2. Retrieve OTP from Email
3. Enter into Relay!
 Relay App – Self Help

If a load was canceled…

When an upcoming load is canceled or

changed, you will receive a notification if
the change occurs within 5 hrs before the
scheduled time.

No action needed!

ACTION Wait for the app to update with

new tour information, usually
about 15 mins.
 Relay App – Self Help

Need to review old trips?

The app provides load history with details on

prior trips and loads.

View Load history by selecting

ACTION Load History from the main
menu.
 Relay App – Self Help

Delayed in traffic?

Relay monitors your ETA so we know if you

will be late as a result of traffic.

No action needed,
ACTION Drive safely!
 Relay App – Self Help

Delayed or waiting (not traffic) ?

If you have a breakdown, need to take an HOS,

have mechanical issues or other unforeseen
delays, you can report them in the app.

1. Select Report A Delay

from the trip screen
2. Select reason for the
ACTION delay
3. Select time when you
will move again
 Relay App – Self Help

What happens when I arrive?

Relay provides automated access to yards upon

arrival, based on your verified location.

1. Always Swipe to arrive,

depart
ACTION 2. Swipe when at the site
3. 2D Code may not be used
at all sites
 Relay App – Self Help

I forgot to swipe…now what?

Indicate properly completed pickup even if you

forgot to swipe while leaving the yard. This lets
you proceed to the next stop.

1. Swipe to indicate pickup

even if you have left the
ACTION site
2. Confirm that your
location is incorrect.
 Relay App – Self Help

Is navigation safe for trucks?

Yes! Relay Navigation uses routes that are safe

for commercial vehicles, accounting for low
bridges, road classes, residential areas and
weight-limits.

1. Click Start on the Route screen

2. Use it for every trip
ACTION 3.
4.
Start when you start a trip
Use even for short/known routes
5. Report feedback in the app
 Relay App – Self Help

Coming Early 2020

Indicating arrival early or late

Relay requires you indicate arrival while you are

physically in the vicinity of the site. Swiping while
not physically at the site is possible, but requires
confirmation and proper explanation.
There is no further need to call ROC.

1. Swipe to indicate arrival

2. Click yes to confirm incorrect
ACTION location
3. Provide reason for incorrect
location for swipe