SRINIVAS UNIVERSITY INSTITUTE OF
MANAGEMENT AND COMMERCE, PANDESHWAR,
MANGALORE
Internship Report on the topic
titled
" A STUDY ON CUSTOMER SERVICE WITH
REFERENCES TO THE SPAR HYPERMARKET,
MANGLORE "
Submitted to Srinivas Institute of Management
Studies, Srinivas University, Mangalore in partial
fulfilment of the award of the Degree of
Master of Business Administration (MBA)
Submitted By:
PRASHANTH H.N
Reg. No. 2SU21MB870
Under the guidance of
DR. ABHISHEK, N.
ASSISTANT PROFESSOR, INSTITUTE OF
MANAGEMENT AND COMMERCE,
SRINIVAS UNIVERSITY, MANGALORE
(2022 -2023)
SRINIVAS UNIVERSITY INSTITUTE OF
MANAGEMENT AND COMMERCE, PANDESHWAR,
MANGALORE
CERTIFICATE
This is to certify that Mr. Prashanth H N bearing Register
Number 2SU21MB870 has completed the internship work
titled "A study on customer service with references to the
Spar hypermarket, Mangalore" Under the guidance of Dr.
Abhishek, N. This internship report is submitted to
Srinivas Institute of Management Studies, Srinivas
University, Mangalore in partial fulfilment of the award of
the Degree of Master of Business Administration (MBA)
during 2022-2023
Keerthan Raj
Date: Dean, College of Management &
Place: Mangaluru Commerce, Srinivas University,
Mangalore
SRINIVAS UNIVERSITY INSTITUTE OF
MANAGEMENT AND COMMERCE, PANDESHWAR,
MANGALORE
CERTIFICATE
This is to certify that Project titled A "study on customer
service with references to the Spar hypermarket,
Mangalore" This internship report is submitted to Srinivas
Institute of Management Studies, Srinivas University,
Mangalore in partial fulfilment of the award of the Degree
of Master of Business Administration (MBA) by
PRASHANTH H.N, bearing Register Number 2SU21MB870,
who has worked under my supervision and guidance and
no part of this report has been submitted for the award of
any degree the work has not been published in any journal
or magazine.
Dr. Abhishek, N.
Project Guide
Date: Assistant Professor, Institute of
Place: Mangaluru Management and Commerce, Srinivas
University, Mangalore
SRINIVAS UNIVERSITY INSTITUTE OF
MANAGEMENT AND COMMERCE, PANDESHWAR,
MANGALORE
DECLARATION
I herby declare that the Internship Report study on
customer service with references to the Spar hypermarket,
Mangalore" Submitted to Srinivas Institute of Management
Studies, Srinivas University, Mangalore in particle fulfilment
of the requirements for the award of the degree of Master
of Business Administration, is my original work and has not
been submitted for the award of degree or any other
similar tittle or prizes
Date:
PRASHANTH H.N
Place: Mangaluru
Reg. No. 2SU21MB870
ACKNOWLEDGMENT
I take this opportunity to express my heartfelt gratitude to all those
who extend their cooperation and support during the course of
this course of this project.
First and foremost I thank to Keerthan Raj Dean, College of
Management & Commerce, Srinivas University, Mangalore
granting me permission to carry on the project.
My sincere thanks goes to Amith Donald Menezes, Head of The
Department, Srinivas University Institute of Management and
Commerce, Mangalore for his encouragement and innovation
guidance.
I thank Dr. Abhishek, N. Project Guide, Assistant Professor,
Institute of Management and Commerce, Srinivas University,
Mangalore for his valuable guidance and encouragement at every
stage of preparation of this project.
It gives me immense pleasure to express my deep sense of
gratitude to Ms. Sapna, Human Resource Manager of spar
hypermarket, Mangalore and other managing staff of the
company for giving me the privilege to conduct my project
work and willingly rendering me their hands in gathering
necessary information, I appreciate the patience and whole
hearted co-operation they have rendered out of their busy
schedule.
I also Would like to acknowledge the love and support of my
companions, friends, parents and a sincere thanks to all those
who are responsible for my success of completing the report.
