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Incident Escalation Chart - PMO

The document outlines an incident escalation chart with two alert levels for a property site. Alert Level 1 includes minor incidents that have a limited impact and do not hamper site operations, such as customer complaints, minor accidents, and equipment breakdowns. These incidents are escalated to parties such as the property manager, technical head, and PMO head. Alert Level 2 includes more serious incidents that can impact life and property or significantly affect site operations, such as fires, floods, blackouts, bomb threats, and crimes resulting in injury or death. These Level 2 incidents require escalation to additional authorities having jurisdiction, such as police, local government, and fire departments.

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Jhonzi Monserate
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218 views2 pages

Incident Escalation Chart - PMO

The document outlines an incident escalation chart with two alert levels for a property site. Alert Level 1 includes minor incidents that have a limited impact and do not hamper site operations, such as customer complaints, minor accidents, and equipment breakdowns. These incidents are escalated to parties such as the property manager, technical head, and PMO head. Alert Level 2 includes more serious incidents that can impact life and property or significantly affect site operations, such as fires, floods, blackouts, bomb threats, and crimes resulting in injury or death. These Level 2 incidents require escalation to additional authorities having jurisdiction, such as police, local government, and fire departments.

Uploaded by

Jhonzi Monserate
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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INCIDENT SITE PROBLEM/INCIDENT ESCALATION CHART

ALERT LEVEL 1

Level of Problem/Incident : Incident / Alert Level 1


Type of Problem/Incident : Incidents whose impact are minimal and limited to a portion of
the property. The incident does not hamper site operation

PICAR PRESIDENT / CHAIRMAN

TECHNICAL HEAD PMO HEAD

PROPERTY MANAGER

SITE SECURITY/MAINTENANCE PERSONNEL

ALERT LEVEL 1
1. Customer / Homeowner Complaints
2. Comments by Client/BOT/Picar Principals Legend:
3. Minor Vehicular Accidents (No injuries or death) Mandatory or Required
4. Minor Accidents resulting to minor injuries Escalation
5. Tropical Depression, Typhon Signal No. 1
6. Community Activities (Fiesta, Local Events and Holidays, Parades
Escalation is optional or
7. Local Brownout (Not exceeding 2 Hours)
upon discretion of the
8. Uncollected Garbage as per schedule originator
9. Minor Altercations involving residents
10. Minor Equipment breakdown
11. Local rallies/ strikes, riots, major security incidents outside
property but within the vicinity
12. Resident’s death due to natural causes
13. Minor flooding
14. Illegal Construction
15. Unresolved Issues pending for 2 weeks
INCIDENT SITE PROBLEM/INCIDENT ESCALATION CHART
ALERT LEVEL 2

Level of Problem/Incident : Incident / Alert Level 2


Type of Problem/Incident : Incidents that has impact on life and property. The incident may
have significant effect on site operations.

PICAR PRESIDENT / CHAIRMAN

TECHNICAL HEAD PMO HEAD

HOA BOARD OF AUTHORITIES HAVING


PROPERTY MANAGER
TRUSTEES JURISDICTION
(POLICE, LGU, BFP)

SITE SECURITY/MAINTENANCE PERSONNEL

ALERT LEVEL 2
1. Fire
2. Earthquake
3. Major Flood
4. Inclement or severe Weather, Typhoon Signal No. 2 above
Legend:
5. Rallies, demonstration, riots, military takeover
6. Brownout (exceeding 2 hours) / Blackout (Large Areas) Mandatory or Required
7. Bomb Threat/ Explosions Escalation

8. Major security incidents such as Homicide, Murder, Rape,


Suicide, Robbery, Theft, destruction to property, Carnapping, Escalation is optional or
Kidnapping, firearms shooting incidents, major altercations upon discretion of the
resulting to physical injury and other crimes. originator
9. No water supply
10. Major accidents resulting to serious injuries and death
11. Negative Media Exposure
12. Pandemic Threats
13. Police and Military Operations (e.g. Arrest, Hot pursuit)

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