Scribd
Upload
671 views2 pages

Letter of Complaint

The complainant was dissatisfied with a recent holiday organized by Last Minute Holiday. First, the hotel was not in a central location as advertised and the complainant's room did not have the promised river view but instead overlooked a noisy car park. Additionally, dinner was not included in the price as stated. The complainant also did not get a choice of show and was offered a ticket to one they had already seen rather than a new musical as preferred. As a result of these problems ruining the anticipated holiday, the complainant feels entitled to a half refund as compensation for the disappointment.

Uploaded by

Kate
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODT, PDF, TXT or read online on Scribd
671 views2 pages

Letter of Complaint

The complainant was dissatisfied with a recent holiday organized by Last Minute Holiday. First, the hotel was not in a central location as advertised and the complainant's room did not have the promised river view but instead overlooked a noisy car park. Additionally, dinner was not included in the price as stated. The complainant also did not get a choice of show and was offered a ticket to one they had already seen rather than a new musical as preferred. As a result of these problems ruining the anticipated holiday, the complainant feels entitled to a half refund as compensation for the disappointment.

Uploaded by

Kate
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODT, PDF, TXT or read online on Scribd
You are on page 1/ 2

Sample complaint letter:

INTRODUCTION

Dear Sir,

I am writing to complain about a short holiday I had recently, which was organised by Last Minute Holiday. I was
dissatisfied with several things.

You start with Paragraph 1- Introduction


In the introduction you :

– say why you are writing

– begin Dear Mr Johns/ Dear Ms Jones etc. if you don’t know the name of the person write Dear Sir/
Madam

– don’t begin by saying who you are

Phrases you can use in the introduction:

* I am writing to you about ..


* I am writing … with reference to…/ in response to …
* I am writing to complain about / to say that I am not happy with…

REMEMBER: It’s a formal piece of writing that means: use a formal, neutral style: no contractions, no
colloquial language, no direct questions, no informal punctuation such as exclamation marks.

2nd PARAGRAPF

First, your advertisement promised a hotel in a central location, whereas in fact the hotel was relatively far from the
city centre. You also said that all the rooms would have a river view, but my window just looked over the car park,
which was very noisy. I also had to pay extra for dinner, although the advertisement had stated that it was included in
the price. To make matters worse, I had no choice of which show to go to. I had wanted to go to a new musical, but the
only ticket offered to me was for one which I had seen already.

As you can see all the problems where included in the 2nd paragraph and the 3rd paragraph will be
devoted to the refund and your general disappointment.

In the 2nd Paragraph you :

– try to include majority of the problems with the service/ product

– make a clear connection between your letter and the task- DON’T repeat the exact words that were
used in the topic.

– list the complaints clearly

– use linking words to connect your complaint with the details


– organise your application so that you mention the relevant notes of the areas in the advertisement
Phrases you can use to in the 2nd paragraph:

* I am writing to you about (several problems related to…)


* I have been waiting for ( 10 days for a reply to my letter)
* To make matter worse…
* The advert claimed/ stated that…… In fact, ….
* My first/ second complaint it that…
* My problems do/did not stop there.
* To my surprise/ horror/ disappointment
* Furthermore, .. / Even worse,… / Even more worringly,…. /
* When it comes to the question of…
* You/ They promised that
* I have to disagree with…
* It is simply not true that…
* And do you really think that ..?
* Use linkers e.g. Moreover / Furthermore / In addition / but it fact / whereas actually

3rd PARAGRAP

I had been looking forward to my holiday very much, but it was completely ruined by these problems. I therefore feel
that you should refund half the cost of the holiday in compensation for my disappointment.

In the 3rd Paragraph you :

– mention the relevant notes of the areas in the advertisement


–
Phrases you can use in the 3rd paragraph:

Use similar phrases as in paragraph 2. or:

* And whereas it may be true that..

* We have to accept that..

* I must insist that/ you….

* I must ask you to…

* In my experience…

* In conclusion/ I think…

* Use linkers e.g. Moreover / Furthermore / In addition / but it fact / whereas actually

ENDING

I look forward to hearing from you soon.

Yours faithfully,

You might also like