TM

Trend Micro Incorporated reserves the right to make changes to this

document and to the product described herein without notice. Before
installing and using the product, review the readme files, release notes,
and/or the latest version of the applicable documentation, which are
available from the Trend Micro website at:
https://docs.trendmicro.com/en-us/enterprise/smart-protection-server.aspx
Trend Micro, the Trend Micro t-ball logo, TrendLabs, OfficeScan, and Smart
Protection Network are trademarks or registered trademarks of Trend Micro
Incorporated. All other product or company names may be trademarks or
registered trademarks of their owners.
Copyright © 2017. Trend Micro Incorporated. All rights reserved.
Document Part No.: APEM37915/170817
Release Date: October 2017
Protected by U.S. Patent No.: Patents pending
This documentation introduces the main features of the product and/or
provides installation instructions for a production environment. Read
through the documentation before installing or using the product.
Detailed information about how to use specific features within the product
may be available at the Trend Micro Online Help Center and/or the Trend
Micro Knowledge Base.
Trend Micro always seeks to improve its documentation. If you have
questions, comments, or suggestions about this or any Trend Micro
document, please contact us at docs@trendmicro.com.
Evaluate this documentation on the following site:
https://www.trendmicro.com/download/documentation/rating.asp
Privacy and Personal Data Collection Disclosure
Certain features available in Trend Micro products collect and send feedback
regarding product usage and detection information to Trend Micro. Some of
this data is considered personal in certain jurisdictions and under certain
regulations. If you do not want Trend Micro to collect personal data, you
must ensure that you disable the related features.
The following link outlines the types of data that Smart Protection Server
collects and provides detailed instructions on how to disable the specific
features that feedback the information.
https://success.trendmicro.com/data-collection-disclosure
Data collected by Trend Micro is subject to the conditions stated in the Trend
Micro Privacy Notice:
https://www.trendmicro.com/privacy
Table of Contents
Preface
Preface ................................................................................ iii
About Trend Micro ............................................................... iv
Product Documentation ........................................................ iv
Audience ............................................................................. iv
Document Conventions ......................................................... v

Chapter 1: Planning Smart Protection Server Installation and

Upgrade
System Requirements ......................................................... 1-2
Planning for Deployment .................................................... 1-5
Best Practices ............................................................... 1-5
Deployment Guidelines ................................................. 1-6
Preparing to Install ............................................................. 1-6

Chapter 2: Installing Smart Protection Server

Performing a Fresh Installation ........................................... 2-2
Installing Smart Protection Server ................................. 2-2
Upgrading .......................................................................... 2-9
Upgrading Smart Protection Server .............................. 2-10

Chapter 3: Post-Installation Tasks

Post-Installation ................................................................. 3-2
Initial Configuration ........................................................... 3-2

Chapter 4: Technical Support

Troubleshooting Resources ................................................. 4-2
Using the Support Portal ............................................... 4-2

i
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

Threat Encyclopedia ..................................................... 4-2

Contacting Trend Micro ...................................................... 4-3
Speeding Up the Support Call ........................................ 4-4
Sending Suspicious Content to Trend Micro ......................... 4-4
Email Reputation Services ............................................. 4-4
File Reputation Services ................................................ 4-5
Web Reputation Services ............................................... 4-5
Other Resources ................................................................. 4-5
Download Center .......................................................... 4-5
Documentation Feedback .............................................. 4-6

Appendix A: Migration Settings

Migrating Settings Prerequisites .......................................... A-2
Migrating Settings from Smart Protection Server 3.1 ............ A-2

Index
Index ............................................................................... IN-1

ii
 Preface

Preface
Welcome to the Smart Protection Server™ Installation and Upgrade Guide.
This document contains information about product settings.
Topics include:
• About Trend Micro on page iv
• Product Documentation on page iv
• Audience on page iv
• Document Conventions on page v

iii
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

About Trend Micro

Trend Micro provides virus protection, antispam, and content-filtering
security software and services. Trend Micro helps customers worldwide stop
malicious code from harming their computers.

Product Documentation
The Smart Protection Server documentation consists of the following:

Documentation Description

Installation and Helps you plan for installation, upgrades, and deployment.
Upgrade Guide

Administrator's Guide Helps you configure all product settings.

Online Help Provides detailed instructions on each field and how to configure all
features through the user interface.

Readme file Contains late-breaking product information that might not be found in
the other documentation. Topics include a description of features,
installation tips, known issues, and product release history.

The documentation is available at:

https://docs.trendmicro.com/en-us/enterprise/smart-protection-server.aspx

Audience
The Smart Protection Server documentation is written for IT managers and
administrators. The documentation assumes that the reader has in-depth
knowledge of computer networks.

The documentation does not assume the reader has any knowledge of virus/
malware prevention or spam prevention technology.

iv
 Preface

Document Conventions
The Smart Protection Server User's Guide uses the following conventions.
Table 1. Document Conventions

Convention Description

ALL CAPITALS Acronyms, abbreviations, and names of certain commands and keys
on the keyboard

Bold Menus and menu commands, command buttons, tabs, and options

Navigation > Path The navigation path to reach a particular screen

For example, File > Save means, click File and then click Save on the
interface

Configuration notes
Note

Recommendations or suggestions
Tip

Critical actions and configuration options

WARNING!

v
 Chapter 1

Planning Smart Protection Server

Installation and Upgrade
This chapter includes information about planning for a fresh installation or
upgrade of Smart Protection Server.
Topics include:
• System Requirements on page 1-2
• Planning for Deployment on page 1-5
• Preparing to Install on page 1-6

1-1
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

System Requirements
The following table lists the system requirements:

Hardware/
Requirements
Software

Hardware • 2.0 GHz Intel™ Core2 Duo™ 64-bit processor supporting Intel™
Virtualization Technology™ or equivalent
• 2 GB of RAM (Trend Micro recommends 4 GB)
• 50 GB disk space when installed on a virtual machine

Note
Smart Protection Server automatically partitions the detected
disk space as required.

Note
The Blocked URLs stop collecting data if Smart Protection
Server detects that the available disk space is less than 1 GB.
Smart Protection Server starts collecting data again once the
administrator has made at least 1.5 GB of disk space available.

• Monitor with 1024 x 768 or greater resolution with 256 colors or higher

1-2
 Planning Smart Protection Server Installation and Upgrade

Hardware/
Requirements
Software

Virtualization • Microsoft™ Windows Server™ 2008 R2 Hyper-V™

• Microsoft™ Windows Server™ 2012 Hyper-V™
• Microsoft™ Windows Server™ 2012 R2 Hyper-V™
• Microsoft™ Windows Server™ 2016 Hyper-V™
• VMware™ ESXi™ Server 6.5, 6.0 Update 2, 5.5 Update 3b
• Citrix™ XenServer™ 7.2, 7.1, 6.5

Note
If you use a Citrix™ XenServer, create a new Virtual Machine using
the Other install media template.

Note
Smart Protection Server already has a purpose-built, hardened,
performance-tuned 64-bit Linux operating system.

1-3
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

Hardware/
Requirements
Software

Virtual Machine • CentOS 7 64-bit or CentOS 64-bit

• Allocate at least 2 GB of RAM to the Virtual Machine. Trend Micro
recommends you allocate 4 GB.
• 2.0 GHz processor
• 2 virtual processors minimum (4 virtual processors recommended)
• 50 GB disk space
• 1 network device
• Network Device

Note
The Smart Protection Server kernel module will install the VMWare
Tools module vmxnet3. This means that VMWare Tools do not need
to be installed after installing Smart Protection Server.
If you choose a vmxnet3 NIC during installation, the message
Minimum hardware requirements were not met might appear
because the vmxnet3 driver has not been installed at that point. This
message can be ignored and the installation will proceed normally.

Web Console • Microsoft Edge™

• Microsoft™ Internet Explorer™ 11
• Mozilla™ Firefox™ 3.6.0 or later
• Adobe™ Flash™ Player 8.0 or above is required for viewing graphs in
widgets
• 1024 x 768 or greater resolution with 256 colors or higher
• Google Chrome™

1-4
 Planning Smart Protection Server Installation and Upgrade

Planning for Deployment

The following section provides information on how to determine the type of
environment to configure when installing local Smart Protection Server
computers.

Best Practices
• Avoid performing Manual scans and Scheduled scans simultaneously.
Stagger the scans in groups.
• Avoid configuring all endpoints from performing Scan Now
simultaneously. For example, the Perform scan now after update
option.
• Install multiple Smart Protection Server computers to ensure the
continuity of protection in the event that connection to a Smart
Protection Server is unavailable.
• Customize Smart Protection Server for slower network connections,
about 512Kbps, by making changes to the ptngrowth.ini file.

Configuring the ptngrowth.ini File

Procedure
1. Open the ptngrowth.ini file in /var/tmcss/conf/.
2. Modify the ptngrowth.ini file using the recommended values below:

[COOLDOWN]
ENABLE=1
MAX_UPDATE_CONNECTION=1
UPDATE_WAIT_SECOND=360

3. Save the ptngrowth.ini file.

4. Restart the lighttpd service by typing the following command from the
Command Line Interface (CLI):

1-5
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

systemctl restart lighttpd

Deployment Guidelines
Consider the following when setting up your local Smart Protection Server:

• Smart Protection Server is a CPU-bound application. This means that

increasing CPU resources increases the number of simultaneous
requests handled.

• Network bandwidth may become a bottleneck depending on network

infrastructure and the number of simultaneous update requests or
connections.

• Additional memory might be required if there is a large number of

concurrent connections between Smart Protection Server computers
and endpoints.

Preparing to Install
The Smart Protection Server installation process formats your existing
system for program installation. VMware or Hyper-V installation requires
the creation of a virtual machine before installation. After determining the
number of Smart Protection Server computers to use for your network, you
can begin the installation process.

Tip
Install multiple Smart Protection Server computers to ensure the continuity of
protection in the event that connection to a Smart Protection Server is
unavailable.

You need the following information for the installation:

• Proxy server information

1-6
 Planning Smart Protection Server Installation and Upgrade

• A virtual machine server that fulfills the requirements for your network

1-7
 Chapter 2

Installing Smart Protection Server

This chapter includes information about upgrading and installing Smart
Protection Server.
Topics include:
• Performing a Fresh Installation on page 2-2
• Upgrading on page 2-9

2-1
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

Performing a Fresh Installation

After preparing the requirements for installation, run the installation
program to begin installation.

Installing Smart Protection Server

This page describes the process for installing Smart Protection Server.

Note
For users of Smart Protection Server 3.1, a command line Migration Tool allows
you to transfer preconfigured settings to Smart Protection Server 3.3.
For a complete list of prerequisites required to begin migrating, see Migrating
Settings Prerequisites on page A-2. For more information, see Migrating Settings
from Smart Protection Server 3.1 on page A-2.

Procedure
1. Create a virtual machine on your VMware or Hyper-V server and specify
the virtual machine to boot from the Smart Protection Server ISO image.

Note
For more information, refer to the Virtual Machine section in System
Requirements on page 1-2.

2. Power on the virtual machine.

2-2
 Installing Smart Protection Server

The Welcome to Smart Protection Server screen appears.

3. Select the language for this installation of Smart Protection Server.

4. Click Continue.

2-3
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

The Trend Micro Smart Protection Server License Agreement screen

appears.

5. Click Accept to agree to the terms and conditions.

2-4
 Installing Smart Protection Server

The INSTALLATION SUMMARY screen appears.

6. Click DATE & TIME to verify your date and time settings.

a. To customize the date and time, select your Region and City from
the dropdown lists, or click your region on the map.

b. Click Done.

7. Click NETWORK & HOST NAME to verify your Network Adapter settings.

Note
To change the active on boot device after installation, log on to the
Command Line Interface (CLI).

If there are multiple network devices, configure settings for all devices.

2-5
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

a. If your environment requires advanced network settings, click

Configure....

Note
The Configure... button allows you to configure IPv4 and IPv6
settings. The default setting for IPv4 is Dynamic IP configuration
(DHCP). The default setting for IPv6 is Automatic neighbor
discovery.

b. Click Done.
8. Click INSTALLATION DESTINATION to select the installation disk.
a. From the Local Standard Disks section, select a virtual disk.
b. Click Done.
9. Click ROOT PASSWORD to create the following passwords:
• Root Password: Creates a password for the root account.
The root account is used to gain access to the operating system shell
and has all rights to the server. This account includes the most
privileges.
• Admin Password: Creates a password for the admin account.
The admin account is the default administration account used to
access the Smart Protection Server web and CLI product consoles.
This account includes all rights to the Smart Protection Server
application, but does not include access rights to the operating
system shell.

2-6
 Installing Smart Protection Server

Note
Passwords must be a minimum of six characters and a maximum of 32
characters. To design a secure password, consider the following:
• Include both letters and numbers
• Avoid words found in any dictionary (of any language)
• Intentionally misspell words
• Use phrases or combine words
• Use a combination of uppercase and lowercase letters
• Use symbols

a. Click Done.
10. Click Begin Installation.

WARNING!
Continuing with the installation formats and partitions the necessary disk
space and installs the operating system and application. If there is any
data on the hard disk that cannot be erased, cancel the installation and
back up the information before proceeding.

2-7
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

The installation begins. After the installation completes, the system

restarts.

Note
You can obtain the installation log file in the following location:
/root/install.log

11. For users of Smart Protection Server 3.1, use the command line
Migration Tool to transfer preconfigured settings to Smart Protection
Server 3.3.

Note
For more information, see Migrating Settings from Smart Protection Server
3.1 on page A-2.

2-8
 Installing Smart Protection Server

12. Log on to the Smart Protection Server web console to perform post
installation tasks, such as configuring proxy settings. Log on to the
Smart Protection Server CLI shell if you need to perform additional
configuration, troubleshooting or maintenance tasks.

Note
Use the root account to log on to the operating system shell with full
privileges.

13. Perform post installation tasks.

Note
For more information, see Post-Installation Tasks on page 3-1.

Upgrading
Upgrade to this version of Smart Protection Server from Smart Protection
Server 3.2.
Table 2-1. Version Upgrade Details

Version Requirements

Upgrading to Smart • Ensure that System Requirements are met before installation. See
Protection Server 3.3 System Requirements on page 1-2.
• Smart Protection Server 3.2
• Clear the browser's temporary Internet files before logging on to
the web console.

The web service is disabled for about 5 minutes during the upgrade process.
During this time, endpoints will not be able to send queries to Smart
Protection Server. Trend Micro recommends redirecting endpoints to
another Smart Protection Server for the duration of the upgrade. If there is
only one Smart Protection Server installed on your network, Trend Micro
recommends planning the upgrade for off-peak times. Suspicious files will

2-9
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

be logged and scanned immediately once connection to Smart Protection

Server is restored.

Note
SOCKS4 proxy configuration has been removed from Smart Protection Server.
After upgrading to this version, if in the previous version SOCKS4 was
configured for the proxy settings, the proxy settings need to be re-configured.

Upgrading Smart Protection Server

Procedure

1. Log on to the web console.

2. Click Updates from the main menu.

A drop down menu appears.

3. Click Program.

The Program screen appears.

4. Under Upload Component, click Browse.

The Choose File to Upload screen appears.

5. Select the upgrade file from the Choose File to Upload screen.

6. Click Open.

The Choose File to Upload screen closes and the file name appears in the
Upload program package text box.

7. Click Update.

8. Perform post installation tasks.

Refer to Post-Installation Tasks on page 3-1.

2-10
 Chapter 3

Post-Installation Tasks
This chapter includes information about Smart Protection Server post
installation tasks.
Topics include:
• Post-Installation on page 3-2
• Initial Configuration on page 3-2

3-1
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

Post-Installation
Trend Micro recommends performing the following post-installation tasks:
• If you installed with minimum system requirements, disable the
Blocked Web Access Log from the Command Line Interface (CLI) with
your admin account by typing:

enable
disable adhoc-query

• Perform initial configuration. See Initial Configuration on page 3-2.

• Configure Smart Protection Server settings on other Trend Micro
products that support smart scan solutions.

Note
The Real Time Status widget and Smart Protection Server CLI console
display Smart Protection Server addresses.
VMWare Tools do not need to be installed after installing Smart Protection
Server. The server kernel module contains the VMWare Tools module
(vmxnet3) Smart Protection Server requires.

Initial Configuration
Perform the following tasks after installation.

Important
If you are migrating from Smart Protection Server 3.1, execute the Smart
Protection Server Migration Tool (Migration.py) to transfer all of your settings
to Smart Protection Server 3.3 before continuing.

For more information, refer to Migrating Settings from Smart Protection Server
3.1 on page A-2.

3-2
 Post-Installation Tasks

Procedure
1. Log on to the web console.
The Welcome screen appears.
2. Click Configure First Time Installation.
The first time installation wizard appears.
3. Select the Enable File Reputation Service check box.

4. Click Next.
The Web Reputation Service screen appears.
5. Select the Enable Web Reputation Service check box.

3-3
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

6. (Optional) The filter priority settings allow you to specify the filter order
for URL queries.
7. Click Next.

3-4
 Post-Installation Tasks

The Smart Feedback screen appears.

8. Select to use Smart Feedback to help Trend Micro provide faster

solutions for new threats.
9. Click Next.

3-5
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

The Proxy Settings screen appears.

10. Specify proxy settings if your network uses a proxy server.

11. Click Finish to complete the initial configuration of Smart Protection
Server.
The Summary screen of the web console displays.

Note
Smart Protection Server will automatically update pattern files after initial
configuration.

3-6
 Chapter 4

Technical Support
Learn about the following topics:
• Troubleshooting Resources on page 4-2
• Contacting Trend Micro on page 4-3
• Sending Suspicious Content to Trend Micro on page 4-4
• Other Resources on page 4-5

4-1
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

Troubleshooting Resources
Before contacting technical support, consider visiting the following Trend
Micro online resources.

Using the Support Portal

The Trend Micro Support Portal is a 24x7 online resource that contains the
most up-to-date information about both common and unusual problems.

Procedure
1. Go to https://success.trendmicro.com.
2. Select from the available products or click the appropriate button to
search for solutions.
3. Use the Search Support box to search for available solutions.
4. If no solution is found, click Contact Support and select the type of
support needed.

Tip
To submit a support case online, visit the following URL:
https://success.trendmicro.com/smb-new-request

A Trend Micro support engineer investigates the case and responds in 24

hours or less.

Threat Encyclopedia
Most malware today consists of blended threats, which combine two or more
technologies, to bypass computer security protocols. Trend Micro combats
this complex malware with products that create a custom defense strategy.

4-2
 Technical Support

The Threat Encyclopedia provides a comprehensive list of names and

symptoms for various blended threats, including known malware, spam,
malicious URLs, and known vulnerabilities.

Go to https://www.trendmicro.com/vinfo/us/threat-encyclopedia/#malware
to learn more about:

• Malware and malicious mobile code currently active or "in the wild"

• Correlated threat information pages to form a complete web attack story

• Internet threat advisories about targeted attacks and security threats

• Web attack and online trend information

• Weekly malware reports

Contacting Trend Micro

In the United States, Trend Micro representatives are available by phone or
email:

Address Trend Micro, Incorporated

225 E. John Carpenter Freeway, Suite 1500
Irving, Texas 75062 U.S.A.

Phone Phone: +1 (817) 569-8900

Toll-free: (888) 762-8736

Website https://www.trendmicro.com

Email address support@trendmicro.com

• Worldwide support offices:

https://www.trendmicro.com/us/about-us/contact/index.html

• Trend Micro product documentation:

4-3
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

https://docs.trendmicro.com

Speeding Up the Support Call

To improve problem resolution, have the following information available:
• Steps to reproduce the problem
• Appliance or network information
• Computer brand, model, and any additional connected hardware or
devices
• Amount of memory and free hard disk space
• Operating system and service pack version
• Version of the installed agent
• Serial number or Activation Code
• Detailed description of install environment
• Exact text of any error message received

Sending Suspicious Content to Trend Micro

Several options are available for sending suspicious content to Trend Micro
for further analysis.

Email Reputation Services

Query the reputation of a specific IP address and nominate a message
transfer agent for inclusion in the global approved list:
https://www.ers.trendmicro.com/
Refer to the following Knowledge Base entry to send message samples to
Trend Micro:

4-4
 Technical Support

https://success.trendmicro.com/solution/1112106

File Reputation Services

Gather system information and submit suspicious file content to Trend
Micro:
https://success.trendmicro.com/solution/1059565
Record the case number for tracking purposes.

Web Reputation Services

Query the safety rating and content type of a URL suspected of being a
phishing site, or other so-called "disease vector" (the intentional source of
Internet threats such as spyware and malware):
https://global.sitesafety.trendmicro.com/
If the assigned rating is incorrect, send a re-classification request to Trend
Micro.

Other Resources
In addition to solutions and support, there are many other helpful resources
available online to stay up to date, learn about innovations, and be aware of
the latest security trends.

Download Center
From time to time, Trend Micro may release a patch for a reported known
issue or an upgrade that applies to a specific product or service. To find out
whether any patches are available, go to:
https://www.trendmicro.com/download/

4-5
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

If a patch has not been applied (patches are dated), open the Readme file to
determine whether it is relevant to your environment. The Readme file also
contains installation instructions.

Documentation Feedback
Trend Micro always seeks to improve its documentation. If you have
questions, comments, or suggestions about this or any Trend Micro
document, please go to the following site:
https://docs.trendmicro.com/en-us/survey.aspx

4-6
 Appendix A

Migration Settings
This chapter includes information about using the Migration Tool to migrate
settings from Smart Protection Server 3.x.
Topics include:
• Migrating Settings Prerequisites on page A-2
• Migrating Settings from Smart Protection Server 3.1 on page A-2

A-1
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

Migrating Settings Prerequisites

Smart Protection Server provides a command line Migration Tool which
allows you to transfer preconfigured settings from Smart Protection Server
3.1 to the latest version.

Important
You can only migrate settings from previous Smart Protection Server versions
before you initialize Smart Protection Server 3.3. After initializing Smart
Protection Server 3.3, you can no longer migrate settings unless you uninstall
and reinstall the server.

The following prerequisites are required to begin migrating:

Requirement Description

Virtual machine • Smart Protection Server 3.3 requires a virtual machine instance
with at least the same specifications as the computer that you
want to migrate settings from.
• The Smart Protection Server 3.3 ISO must be installed on the
virtual machine instance before running the tool.

SSH SSH must be enabled on the Smart Protection Server computer that
you want to migrate settings from.
For more information, see the Online Help or Administrator's Guide.

Suspicious Object If Suspicious Objects synchronization is enabled, ensure that there is a

synchronization working connection between the new virtual machine and the
Suspicious Objects source.

Migrating Settings from Smart Protection Server

3.1
Smart Protection Server provides a command line Migration Tool which
allows you to transfer preconfigured settings from Smart Protection Server
3.1 to the latest version.

A-2
 Migration Settings

Important
You can only migrate settings from previous Smart Protection Server versions
before you initialize Smart Protection Server 3.3. After initializing Smart
Protection Server 3.3, you can no longer migrate settings unless you uninstall
and reinstall the server.

For a complete list of prerequisites required to begin migrating, see Migrating

Settings Prerequisites on page A-2.

Procedure

1. Open a command line on the Smart Protection Server 3.3 virtual

machine using root account credentials.

2. Change the working directory to /usr/tmcss/bin/MigrationTool.

3. Execute the Migration Tool using the following command:

#>./Migration.py

The Migration Tool requests server information.

4. Provide the Server location of the Smart Protection Server computer

that you want to migrate settings from.

Note
The Server location supports IP address or FQDN format and attempts to
verify the location using an SSH connection.

5. To obtain the settings from the previous server, provide the root account
and password.

The migration process begins. Depending on the size of the database,

the migration process may take some time to complete. After the
migration process completes successfully, Smart Protection Server 3.3
automatically reboots and applies the migrated settings.

A-3
Trend Micro™ Smart Protection Server™ 3.3 Installation and Upgrade Guide

Important
If an issue occurs during the migration process, Smart Protection Server
does not reboot and a list of error messages appears. You can obtain the
migration error log file in the following location:
/var/tmcss/debuglogs/SPSMigration.log

6. Open the Smart Protection Server 3.3 console using the admin account
and verify the migrated settings.
• Check the pattern status for File Reputation and Web Reputation
Services:
a. Go to Updates > Pattern.
b. Ensure that File Reputation and Web Reputation are correctly
configured.
c. If a pattern was incorrectly disabled, click Update Now to
obtain the latest pattern.

Note
If the update is unsuccessful, check that you can access the Internet
and that your proxy settings are correct (Administration > Proxy
Settings).

• Check that Synchronize and enable suspicious objects are

correctly configured by going to Smart Protection > Suspicious
Objects.

Note
If Synchronize and enable suspicious objects is incorrectly disabled,
confirm the Source and API key information of the virtual analyzer
source and click Subscribe.

• Check all other settings in the Smart Protection Server web console.
7. If the previous Smart Protection Server 3.1 computer required
certificates, you must re-import the certificates.

A-4
 Migration Settings

Note
For more information, see the Smart Protection Server Administrator's Guide.

8. To continue using the same IP address of your previous version of Smart

Protection Server on the Smart Protection Server 3.3 console, shut down
the previous version of Smart Protection Server.

A-5
Index
D
documentation feedback, 4-6
S
support
resolve issues faster, 4-4

IN-1