Scribd
Upload
233 views1 page

CCR Format

This document appears to be a customer call and service report from Qtek Systems, which is a division of Quess Corp Limited that provides services related to VSAT, WiFi, networking equipment, and more. The report collects information about a service call such as the customer details, equipment/circuit details, nature of the call, call details including time and any issues, and feedback from the customer and customer engineer. It also records any replacement or power/earthing details for the equipment.

Uploaded by

chris
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
233 views1 page

CCR Format

This document appears to be a customer call and service report from Qtek Systems, which is a division of Quess Corp Limited that provides services related to VSAT, WiFi, networking equipment, and more. The report collects information about a service call such as the customer details, equipment/circuit details, nature of the call, call details including time and any issues, and feedback from the customer and customer engineer. It also records any replacement or power/earthing details for the equipment.

Uploaded by

chris
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

Qtek Systems

(A Division of Quess Corp Limited)


CUSTOMER CALL CUM SERVICE REPORT
Master Region ……………… Region……………….. City………………. Date…………………. IN OUT
C.E. Name……………………………………. Accompanied Call Ticekt/Complaint No………………
Customer Name : VSAT ID & Technology :
Consignee Name : LL Circuit ID & WAN IP :
Address : AMC Warranty Billable

Phone : DEPT.
Contact Person : SI PROJECTS MAINT

VSAT WIFI HUB Switch Router LL VPNBB Modem


Product
Application IP Phone EUC GPRS Wimax VC Cisco

DEMO INST R-INST MANIT SYS.IN PROJECT IMP

SS Site Survey Break Down Pre Sale SS


Inst Installaiton PM Testing C/C Interaction
SI LAN SW Impli. Liaisoning
Type of Demo Visit SW Lan Demo Prep Sign. Off
Call
Dismantling Freq. Change B.R. Chasing
Shifting Site Prob. Courtesy Call
Migration Host Add.

Nature of Call Reported :

Call Registration Date Time Observation & Action


1 Call Report D M Y H M
2 Arrival at cust. Place
3 Call Completion
4 Departure Time
5 Down Time
6 Accountable Dn. Time
7 Travel Time M/C end status OK Under obs. C/F

If Accountable down time is less than down time, reason for that.

Dear Customer
It is our endeavour to provide the best possible service to you. We request you to give us your frank feedback on the quality
of service you have got from our engineers by just ticking on one of the service level given below.
Excellent Good Average Poor
In case a situation arises when your relating to VSAT are not attended to in a reasonable time, please feel free to contact
regional Customer Care Manager
Customer's Remarks : CE's Remarks :

Customer's Signature & Stamp : CE's Signature :


Replacement Details Power/Earthing Details
Sr. No. Item Particulars Old. Sr. No. New Sr. No. UPS (Make/rating) :
L-N Voltage :
L-E Voltage :
N-E Voltage :
ADDRESS: Qtek Systems (A division of Quess Corp Limited), Second Floor, NR Towers, Outer Ring Road, Dollar
Scheme Colony, 1st Stage, BTM 1st Stage, Bengaluru - 560068, Karnataka, India

You might also like