Technical Education and Skill Development Authority
AKLAN STATE UNIVERSITY CHDPS MAKATO CAMPUS
Calangcang, Makato, Aklan
TRAINEE'S RECORD BOOK
Trainee's No. 1234
NAME: LYNDON S. TRAJE
QUALIFCATION: Food and Beverage Services NCII
TRAINING DURATION: 32 hours
TRAINER: KINJIE M. CUADERNAL
Instructions:
This Trainees' Record Book (TRB) is intended to serve as record of all
accomplishment/task/activities while undergoing training in the industry. It
will eventually become evidence that can be submitted for portfolio
assessment and for whatever purpose it will serve you. It is therefore
important that all its contents are viably entered by both the trainees and
instructor.
The Trainees' Record Book contains all the required competencies in your
chosen qualification. All you have to do is to fill in the column "Task Required"
and "Date Accomplished" with all the activities in accordance with the training
program and to be taken up in the school and with the guidance of the
instructor. The instructor will likewise indicate his/her remarks on the
"Instructors Remarks" column regarding the outcome of the task accomplished
by the trainees. Be sure that the trainee will personally accomplish the task
and confirmed by the instructor.
It is of great importance that the content should be written legibly on ink.
Avoid any corrections or erasures and maintain the cleanliness of this record.
This will be collected by your trainer and submit the same to the Vocational
Instruction Supervisor (VIS) and shall form part of the permanent trainee's
document on file. THANKYOU
Unit of Competency 1: Prepare the dining room/ restaurant area for service
NC LEVEL Il
Learning Task/activity Date Instructors
Outcome Required Accomplish Remarks
Take table Taking table January 23,
reservation reservation 2023
through hone
call.
Prepare service Prepare the all
stations and table
equipment appointment
needed in table
setting
Set-up the tables in Set-up table
the dining area setting
Set the Prepare banquet
mood/ambiance of area.
the dining area
_________________ _________________
Trainee's Signature Trainer's Signature
Unit of Competency 2: Welcome guests and take food and beverage orders
Learning Task/activity Required Date Instructors
Outcome Accomplish Remarks
Welcome and Welcoming guests January 24,
greet guests 2023
Seat the Seating the guest
guests
Take food and Taking food and beverage
beverage orders
orders
Liaise between Kitchen service
kitchen and
service areas
NC LEVEL 2
________________ ________________
Trainee's Signature Trainer's Signature
Unit of Competency 3: Promote food and beverage products
NC LEVEL Il
Learning Task/activity Required Date Instructors
Outcome Accomplish Remark
s
Know the product Menu familiarization January 25,
2023
Undertake Suggestive Suggestive selling
selling
Carry out Demonstrate upselling
Upselling strategies strategies
Trainee's Signature Trainer's Signature
Unit of Competency 4: Provide food and beverage services to guests
NC LEVEL I l
Learning Task/activity Required Date Instructors
Outcome Accomplished Remarks
Serve food Taking food orders January 24,
orders 2023
Assist the Assist the guest
diners
perform Demonstrate banquet
banquet or service
catering food
service
Serve Taking food beverage
Beverage orders
Orders
Process Demonstrate the process
payments payments and receipts
and receipts
Conclude food Closing down the dining
service and area
close down
Unit of Competency 5: Provide room service
NC LEVEL Il
Learning Task Activity Date Instructors
Outcome Required Accomplished Remarks
Take and Taking room service January 25,
process room orders 2023
service orders
Set up trays Set-up trays and
and trolleys trolleys
Present and Presenting and serve
serve food food and
and beverage to guests
________________ ________________
Trainee's Signature Trainer's Signatu
beverage orders
to guests
Present room Presenting room service account
service account
Clear away Clearing away room service
room service equipment
equipment
Unit of Competency 6: Receive and handle quest concerns
NC LEVEL 2
Learning Task/Activity Date Instructors
Outcome Required Accomplished Remarks
Listen to the Handle the January 26, 2023
complain guest
t
Apologize to Apologize to
the guest the guest
Take proper Taking proper
action on the action on the
complain complaint
t
Record Record
complain complaint
t
________________ ________________
Trainee's Signature Trainer's Signatu
