This manual is provided for information purposes only.

All information included herein is

subject to change without notice. Xerox Corporation is not responsible for any damages,
direct or indirect, arising from or related to use of this manual.

© 2002 Xerox Corporation. All rights reserved.

• Phaser 3310 and Xerox logo are trademarks of Xerox Corporation.

• Centronics is a trademark of Centronics Data Computer Corporation.
• PCL and PCL 6 are trademarks of Hewlett-Packard Company.
• IBM and IBM PC are trademarks of International Business Machines Corporation.
• Apple, AppleTalk, TrueType, Laser Writer and Macintosh are trademarks of Apple Computer,
Inc.
• Microsoft, Windows, Windows 9x, Windows Me, Windows 2000, Windows NT, Windows XP
and MS-DOS are registered trademarks of Microsoft Corporation.
• PostScript 3 is a trademark of Adobe Systems Inc.
• UFST® and MicroTypeTM are registered trademarks of Agfa division of Bayer Corp.
• All other brand or product names are trademarks of their respective companies or
organizations.

I
Contents
1 Introduction
Special Features –––––––––––––––––––––––––––––––––––––––––––– 1.1
Printer Components ––––––––––––––––––––––––––––––––––––––––– 1.3

2 Setting Up Your Printer

STEP 1: Unpack Your Printer –––––––––––––––––––––––––––––––––– 2.1
STEP 2: Install the Toner Cartridge ––––––––––––––––––––––––––– 2.3
STEP 3: Load Paper –––––––––––––––––––––––––––––––––––––––––– 2.5
STEP 4: Connect to the Computer with a Parallel Cable ––––––– 2.8
STEP 5: Turn on the Printer ––––––––––––––––––––––––––––––––––– 2.9
STEP 6: Print a Demo Page! –––––––––––––––––––––––––––––––––– 2.9
STEP 7: Install the Printer Software ––––––––––––––––––––––––– 2.10
Installing USB Driver ––––––––––––––––––––––––––––––– 2.17

3 Using the Control Panel

Control Panel Buttons ––––––––––––––––––––––––––––––––––––––– 3.1
Control Panel Lights ––––––––––––––––––––––––––––––––––––––––– 3.3

4 Print Media
Choosing Paper and Other Media –––––––––––––––––––––––––––– 4.1
Selecting the Output Tray ––––––––––––––––––––––––––––––––––– 4.4
Loading Paper ––––––––––––––––––––––––––––––––––––––––––––––– 4.6
Printing on Envelopes –––––––––––––––––––––––––––––––––––––– 4.12
Printing on Labels –––––––––––––––––––––––––––––––––––––––––– 4.14
Printing on Transparencies –––––––––––––––––––––––––––––––––– 4.15
Printing on Preprinted Paper –––––––––––––––––––––––––––––––– 4.16
Printing on Card Stock or Custom-sized Media –––––––––––––– 4.17
II
5 Printing Tasks
Printing a Document ––––––––––––––––––––––––––––––––––––––– 5.1
Using Toner Save Mode –––––––––––––––––––––––––––––––––––– 5.6
Printing on Both Sides of the Paper (Manual Duplexing) –––––––––– 5.7
Printing Multiple Pages on One Sheet of Paper (N-Up Printing) – 5.10
Scaling Your Document ––––––––––––––––––––––––––––––––––– 5.11
Fitting Your Document To a Selected Paper Size –––––––––– 5.12
Printing Booklets ––––––––––––––––––––––––––––––––––––––––– 5.13
Printing Posters –––––––––––––––––––––––––––––––––––––––––– 5.16
Setting Graphic Properties ––––––––––––––––––––––––––––––– 5.18
Printing Watermarks ––––––––––––––––––––––––––––––––––––– 5.21
Using Page Overlay –––––––––––––––––––––––––––––––––––––– 5.24
Printing on Different Paper for the First Page ––––––––––––– 5.28

6 Maintaining Your Printer

Maintaining Toner Cartridge ––––––––––––––––––––––––––––––– 6.1
Cleaning the Printer ––––––––––––––––––––––––––––––––––––––– 6.4

7 Problem Solving
Troubleshooting Checklist –––––––––––––––––––––––––––––––––– 7.1
Solving General Printing Problems ––––––––––––––––––––––––– 7.2
Printing Special Pages ––––––––––––––––––––––––––––––––––––– 7.6
Clearing Paper Jams ––––––––––––––––––––––––––––––––––––––– 7.7
Solving Print Quality Problems –––––––––––––––––––––––––––– 7.16
Troubleshooting Error Messages ––––––––––––––––––––––––––– 7.22
Common Windows Problems –––––––––––––––––––––––––––––– 7.25
Common Macintosh Problems ––––––––––––––––––––––––––––– 7.26
Troubleshooting PS Errors –––––––––––––––––––––––––––––––– 7.28
III
Contents (continued)

A Specifications
Printer Specifications –––––––––––––––––––––––––––––––– A.1
Paper Specifications ––––––––––––––––––––––––––––––––– A.2

B Using Your Printer with a Macintosh

Macintosh Installation ––––––––––––––––––––––––––––––– B.1
Using PCL Driver ––––––––––––––––––––––––––––––––––––– B.5
Using PS Driver –––––––––––––––––––––––––––––––––––– B.11

C Printing from DOS Applications

About Remote Control Panel for DOS –––––––––––––––– C.1
Installing the Remote Control Panel
for DOS Users ––––––––––––––––––––––––––––––––––––––– C.2
Selecting Print Settings –––––––––––––––––––––––––––––– C.5

D Using Windows PostScript Driver

Setting Your Printer with the PS Option –––––––––––––– D.1
Installing PPD Files –––––––––––––––––––––––––––––––––– D.1
Accessing the PS Printer Driver Features ––––––––––––– D.5

IV
E Using Your Printer on a Network
About Sharing the Printer on a Network –––––––––––––– E.1
Setting Up a Locally Shared Printer –––––––––––––––––– E.2
Setting Up a Network-Connected Printer ––––––––––––– E.5

F Printer Options
Precautions –––––––––––––––––––––––––––––––––––––––––– F.1
Memory and PostScript SIMMs ––––––––––––––––––––––– F.2
Network Interface Card –––––––––––––––––––––––––––––– F.5
Paper Tray 2 ––––––––––––––––––––––––––––––––––––––––– F.7

G Using Your Printer in Linux

Linux Driver Installation ––––––––––––––––––––––––––––– G.1

INDEX

V
 Environmental and Safety Consideration

Laser Safety Statement

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1
Subchapter J for Class I(1) laser products, and elsewhere, is certified as a Class I laser
product conforming to the requirements of IEC 825.

Class I laser products are not considered to be hazardous. The laser system and printer are
designed so there is never any human access to laser radiation above a Class I level during
normal operation, user maintenance, or prescribed service condition.

WARNING
Never operate or service the printer with the protective cover removed from Laser/Scanner assembly.
The reflected beam, although invisible, can damage your eyes.

CAUTION - INVISIBLE LASER RADIATION WHEN THIS COVER OPEN. DO

NOT OPEN THIS COVER.

VORSICHT - UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG

GEÖFFNET. NICHT DEM STRAHL AUSSETZEN.

ATTENTION - RAYONNEMENT LASER INVISIBLE EN CAS D’OUVERTURE.EXPOSITION DAN

GEREUSE AU FAISCEAU.
ATTENZIONE -RADIAZIONE LASER INVISIBILE IN CASO DI APERTURA.
EVITARE L’ESPOSIZIONE AL FASCIO.
PRECAUCION -RADIACION LASER IVISIBLE CUANDO SE ABRE. EVITAR EXPONERSE AL
RAYO.
ADVARSEL. - USYNLIG LASERSTRÅLNING VED ÅBNING NÅR SIKKERHEDSBRYDERE ER
UDE AF FUNKTION. UNDGÅ UDSAETTELSE FOR STRÅLNING.
ADVARSEL. - USYNLIG LASERSTRÅLNING NÅR DEKSEL ÅPNES. STIRR IKKE INN I
STRÅLEN. UNNGÅ EKSPONERING FOR STRÅLEN.
VARNING - OSYNLIG LASERSTRÅLNING NÄR DENNA DEL ÄR ÖPPAND OCH SPÄRREN ÄR
URKOPPLAD. BETRAKTA EJ STRÅLEN. STRÅLEN ÄR FARLIG.
VARO! - AVATTAESSA JA SUOJALUKITUS OHITETTAESSA OLET ALTTIINA
NÄKYMÄTTÖMÄLLE LASERSÄTEILYLLE ÄLÄ KATSO SÄTEESEEN.

VI
 Environmental and Safety Consideration

Ozone Safety
During normal operation, the Phaser 3310 printer produces ozone.
The ozone produced does not present a hazard to the operator.
OZONE However, it is advisable that the machine be operated in a well
ventilated area.

If you need additional information about ozone, please contact

your nearest Xerox dealer.

Power Saver
This printer contains advanced energy conservation technology
that reduces power consumption when it is not in active use.

When the printer does not receive data for an extended period of
time, power consumption is automatically lowered.

The energy star emblem does not represent EPA endorsement of

any product or service.

VII
 Environmental and Safety Consideration

Radio Frequency Emissions

FCC regulations
This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:

(1) Reorient or relocate the receiving antenna.

(2) Increase the separation between the equipment and receiver.
(3) Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
(4) Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.

Canadian Radio Interference Regulations

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the interference-causing equipment standard entitled “Digital
Apparatus”, ICES-003 of the Industry and Science Canada.

Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils
numériques de Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils
Numériques”, ICES-003 édictée par l’Industrie et Sciences Canada.

VIII
 Environmental and Safety Consideration

Declaration of Conformity (European Countries)

Approvals and Certifications

The CE marking applied to this product symbolises Xerox Corporation. Declaration of

Conformity with the following applicable 93/68/EEC Directives of the European Union as of the
dates indicated:

January 1, 1995: Council Directive 73/23/EEC Approximation of the laws of the member
states related to low voltage equipment.

January 1, 1996: Council Directive 89/336/EEC (92/31/EEC), approximation of the laws of the
Member States related to electromagnetic compatibility.

A full declaration, defining the relevant Directives and referenced standards can be obtained
from your Xerox Corporation representative.

WARNING: Changes or modifications to this equipment not specifically approved by Xerox

Europe may void the user’s authority to operate this equipment. Shielded cables must be used
with this equipment to maintain compliance with the EMC Directive (89/336/EEC).

WARNING: In order to allow this equipment to operate in proximity to Industrial, Scientific

and Medical (ISM) equipment, the external radiation from ISM equipment may have to be
limited or special mitigation measures taken.

IX
 1
CHAPTER

Introduction
Congratulations on the purchase of your Phaser 3310
printer! This chapter provides information on the following
topics:

◆ Special Features
◆ Printer Components
Special Features
Your new Xerox Phaser 3310 printer is equipped with special
features that improve print quality, giving you a competitive
edge. You can:

Print with excellent quality and high speed

• Prints at 1200 dots per inch (dpi). See page 5.18.

• Prints 14 pages-per-minute(A4 size), 15 pages-per-

minute(Letter size).

Flexible paper handling

• A 100-sheet Multi-Purpose Tray supports letterheads,
envelopes, labels, transparencies, custom-sized media,
postcards, and heavy paper.

• Standard 550-sheet input tray (Tray 1) and optional 550-

sheet input tray (Tray 2) supports all standard sizes of
paper.

• Two output tray: Select either the top face-down output or

the rear face-up output tray for the most convenient
access.

• Straight-through paper path capability from the

Multi-Purpose Tray to the rear output tray.

Create professional documents

• Customizes your documents by using Watermarks such as
“Confidential.”
8 9
• Prints Booklets. This feature enables you to easily print the
pages required to create books. Once printed, all you have to
do is fold and staple the pages.

• Prints Posters. The text and pictures of each page of your

document are magnified and printed across the selected
sheet of paper. After the document has printed, trim off the
white edges of each sheet. Tape the sheets together to form
a poster.

INTRODUCTION 1.1
 Special Features

Save time and money

• Allows you to use the Toner Save mode to save toner. See
page 5.6.
• Allows you to print on both sides of the paper to save paper
(Manual Duplexing). See page 5.7.
• Allows you to print multiple pages on one single sheet of
paper to save paper (N-Up printing). See page 5.10.
• Preprinted forms and letterheads can be printed on plain
paper. See ‘Using Page Overlay’ on page 5.24.
• This printer automatically conserves electricity by
substantially reducing power consumption when not printing.
• This printer meets Energy Star guidelines for energy
efficiency.

Expand the printer capacity

• The Phaser 3310 printer has 4 MB of memory which can be
expanded to 68 MB.

• Optional PostScript 3 Emulation* (PS) SIMM adds

PostScript 3-compatible interpreter and 136 PS3 fonts.

• Optional network interface enables network printing.

*PostScript 3 Emulation
IPS-PRINT_Printer language Emulation© Copyright 1995-2002,
Oak Technology, Inc., All rights reserved.
*136 PS3 fonts
Contains UFST and MicroType from Agfa Monotype corporation.

Print in various environments

• Prints in Windows, DOS, and Macintosh.

• Supports Linux.

• Phaser 3310 printer comes with Parallel and USB. You can
install an optional network interface.

1.2 INTRODUCTION
 Printer Components

Front View
Control panel
Top output tray

Control board cover

(needed to access the
control board to install
(Face down output ) printer options)

Multi-Purpose Tray
Top cover

(Inside)

Tray 1 Toner cartridge

(550-sheet paper feeder)
Tray 2 Paper level
(Optional 550-sheet paper feeder) indicators

Rear View
Rear output tray door

Network port
(Option)
(Face up output)
USB port

Power switch
Parallel port

Power receptacle
INTRODUCTION 1.3
 2
CHAPTER

Setting Up
Your Printer
This chapter provides step by step information on setting
up your printer. Topics included in this chapter are:

◆ step 1: Unpack Your Printer

◆ step 2: Install the Toner Cartridge
◆ step 3: Load Paper
◆ step 4: Connect to the Computer with a Parallel Cable
◆ step 5: Turn on the Printer
◆ step 6: Print a Demo Page!
◆ step 7: Install the Printer Software
Installing USB Driver
 Unpack Your Printer

1 Remove the printer and all accessories

from the packing carton. Make sure that
your printer has been packed with the
following items:
Toner cartridge Power cord

Notes:
• If any items are missing or damaged, notify
your dealer immediately.
• Components may differ from one country
to another. CD-ROM Setup Guide
• The CD-ROM contains the printer driver, the
User Guide, the Adobe Acrobat Reader
program.

USB Cable

2 Carefully remove all packing tapes from

the printer.

SETTING UP YOUR PRINTER 2.1

 Unpack Your Printer

Selecting a Location
Select a level, stable place with adequate space for air circulation. Allow extra space for
opening covers and trays. The area should be well-ventilated and away from direct
sunlight or sources of heat, cold, and humidity. See the image below for clearance space.
Do not set the printer close to the edge of your desk or table!

Clearance Space
Front: 482.6 mm(enough space so that

320 mm(12.6 in.)

trays can be removed)
Back: 320 mm(enough space to allow
opening of the Back Cover)
Right: 100 mm
Left: 100 mm(enough space for
ventilation)

100 mm 100 mm

1211.6 mm(47.7 in.)

(3.9 in.) (3.9 in.)
482.6 mm(19 in.)

561 mm(22 in.)

2.2 SETTING UP YOUR PRINTER

 Install the Toner Cartridge

1 Open the top cover lid. Pull up on the

handle to open the lid.

Handle

2 Carefully tear one end of the plastic bag.

Don’t use a knife or other sharp objects

as they might scratch the drum of the
cartridge.

3 Locate the sealing tape at the end of the

toner cartridge. Carefully pull the tape
completely out of the cartridge. Discard
the tape.

4 Gently shake the cartridge from side to

side to distribute the toner evenly inside
the cartridge.

CAUTION:
To prevent damage, do not expose the toner
cartridge to light for more than a few minutes.
Cover it with a piece of paper if left exposed
for more than a few minutes.
If toner gets on your clothing, wipe it off with
a dry cloth and wash clothing in cold water.
Hot water sets toner into fabric.

SETTING UP YOUR PRINTER 2.3

 Install the Toner Cartridge

5 Locate the cartridge slots inside the

printer, one on each side.

6 Grasp the handle and insert the

cartridge in the printer until it drops into
place.

7 Close the top cover. Make sure that the

cover is securely closed.

Note: When printing text at 5% coverage, you can expect a toner cartridge life of approximately
6,000 pages (3,000 pages for the toner cartridge that is shipped with the printer).

2.4 SETTING UP YOUR PRINTER

 Load Paper

1 Pull the paper tray out of the printer.

2 Push down on the metal paper lift plate to

lock it in place.

3 Load paper with the print side facing

down.

Make sure that all four corners are flat

in the tray.

SETTING UP YOUR PRINTER 2.5

 Load Paper

4 Make sure that the stack goes under the

metal retaining clip A and the plastic
tabs on the end guides.
Pay attention to the paper limit mark on
the left inside wall of the tray.
Paper overloading may cause paper
jams.
A

Note: If you want to change the paper size

in the tray, refer to: “To Change Paper Size
in Tray”

5 Slide the tray back into the printer.

To Change Paper Size in Tray

1 Squeeze the metal tab on the rear
paper guide to adjust for the paper
length.

2.6 SETTING UP YOUR PRINTER

 Load Paper

2 Adjust the paper length guide so the

pointer matches the desired paper size. LGL

FOLIO

Pointer

A4

LTR

EXEC

JIS B5

3 After loading paper, squeeze the side

guide as shown and slide it to the left
flush against the paper.

4 If necessary, use the rear width guide.

Squeeze the rear width guide as shown
and slide it to the left.

Notes:
• Do not push the width guide far enough to cause the media to warp.
• If you do not adjust the width guide, it may cause a paper jam.

SETTING UP YOUR PRINTER 2.7

 Connect to the Computer
with a Parallel Cable
1 Make sure that both the printer and
the computer are turned off.

2 Plug the parallel printer cable into the

connector on the back of the printer.
Push the metal clips down to fit inside
the notches on the cable plug.

3 Connect the other end of the cable to

the parallel interface port on your
computer, and tighten the screws.
➞ To the parallel
See your computer documentation if port on PC
you need help.

Note: To connect the printer to the parallel port of the computer requires a certified parallel cable.
You will need to buy the IEEE1284 compliant cable.

If you are using a USB interface

Go to page 2.17, “Installing USB Driver.”

If you are using a network interface

Go to page F.5, “Network Interface Card.”

Note: Shielded cables must be used with this equipment

to maintain compliance with the EMC Directive
(89/336/EEC).

2.8 SETTING UP YOUR PRINTER

 Turn on the Printer
1 Plug the power cord into the power
receptacle on the back of the printer.

2 Plug the other end into a properly

grounded AC outlet.

3 Turn on the power.

➞ To AC outlet

Print a Demo Page!

As the printer powers up, all the printer
control panel lights turn on briefly. When
only the light remains on, press and
hold the button.

Hold the button down until all the

lights blink (for about 2 seconds) and
then release. The demo page will print.

The demo page provides a sample of the Xerox Phaser 3310

print quality to help you verify that the Laser Printer
Excellent Performance, High quality
printer is printing correctly.
Robust Network connectivity

SETTING UP YOUR PRINTER 2.9

 Install the Printer Software

Included with your printer is a CD-ROM containing the printer

drivers for some of the most popular Windows software
applications. To operate your printer, you must install a printer
driver, which translates data from your application into data
that the printer understands.

The CD-ROM shipped with your printer contains the following:

• Printer driver for Windows. Use this driver to take full

advantage of your printer’s features.
• PostScript Printer Description (PPD) file for Windows and
Macintosh to allow installation of the PostScript driver.

If you are printing from a computer with a parallel cable

Go to page 2.12 for information on installing the printing
software on a computer that is attached directly to the printer
with a parallel cable.

If you are printing with a USB

Go to page 2.17, “Installing USB Driver”, for information on
installing the print software on a USB-enabled computer.

If you are printing from a Macintosh

Go to Appendix B, “Using Your Printer with Macintosh”, for
information on installing the PostScript option for Macintosh.

If you are printing from DOS

Go to Appendix C, “Printing from DOS Applications”, for
information on installing the DOS print software and printing
from DOS application.

2.10 SETTING UP YOUR PRINTER

 Install the Printer Software

If you are printing with PostScript driver

Go to Appendix D, “Using Windows PostScript Driver”, for
information on installing the PPD file.

If you are using Linux

Go to Appendix G, “Using Your Printer in Linux”, for information
on installing the Linux driver.

Before Installing the Printer Software

Verify the following:
• At least 32 MB or more of RAM is installed on your PC.
• There is at least 200 MB of free disk space on your PC.
• All applications are closed on your PC before beginning
installation.
• Windows 95, Windows 98, Windows Me, Windows NT 4.0,
Windows 2000 or Windows XP.

SETTING UP YOUR PRINTER 2.11

 Install the Printer Software

Installing the Printer Software from the CD-ROM

1 Place the CD-ROM in the CD-ROM drive. Installation will start
x Phaser 3310
Xero automatically.

If the CD-ROM drive does not automatically run:

Select Run from the Start menu, and type x:\cdsetup.exe

in the Open box (where x is the drive letter for the CD-ROM
drive), then click OK.

Note: If the New Hardware

Found box appears during the
installation procedure, click
the x in the upper right
corner of the box, or click
Cancel.

2 When the opening screen appears, select the appropriate

language.

2.12 SETTING UP YOUR PRINTER

 Install the Printer Software

3 Click Install Printer Driver.

4 The Welcome window opens. Click Next.

SETTING UP YOUR PRINTER 2.13

 Install the Printer Software

5 The files are copied into the appropriate directory.

6 Click Finish.

2.14 SETTING UP YOUR PRINTER

 Install the Printer Software

Printer Driver Features

Phaser 3310 printer drivers will support the following standard
features:
• Input tray selection
• paper size, orientation and media type
• number of copies

Table below lists a general overview of features supported by

the Phaser 3310 printer drivers.

Driver Printer Driver PostScript

Features Win2000/XP Win9x NT4.0 Macintosh Win2000/XP Win9x NT4.0 Macintosh

Toner save Y Y Y N Y Y Y N

Print quality option Y Y Y Y Y Y Y Y

Halftoning Y Y Y N N Y Y N

Manual duplex Y Y Y N N N N N

Booklet printing Y Y Y N N N N N

Poster printing Y Y Y N N N N N

Multiple pages per sheet (N-up) Y Y Y Y Y Y N Y

Fit to page printing Y Y Y Y N N N N

Different source for first page Y Y Y N N N N Y

Watermark Y Y Y Y N N N N

Overlay Y Y Y N N N N N

TrueType fonts option N N N N Y Y Y Y

Error reporting N N N N Y Y Y Y

SETTING UP YOUR PRINTER 2.15

 Install the Printer Software

Software Installation Tips

How do I remove the In Windows, after installation, the Uninstall icon in the
Phaser 3310 program group allows you to select and remove
printing software ?
any or all of the Windows Phaser 3310 printing system
components.
1. From the Start menu, select Programs.
2. Select Xerox Phaser 3310, and then
Xerox Phaser 3310 Driver Maintenance.
3. The Xerox Phaser 3310 Maintenance dialog box appears.
Check Remove and then click Next.
4. When you are asked to confirm your selection, click OK.
5. The Xerox Phaser 3310 printer driver and all of its
components are removed from your computer.
6. Click Finish.

If you have installing • Exit your software programs. Then turn off the computer and
the printer. Turn on the printer, then turn on the computer.
problems
• Close any virus protection programs that are running on your
computer.
• If you fail the installation, you will have to reinstall.
1. From the Start menu, select Programs.
2. Select Xerox Phaser 3310, and then
Xerox Phaser 3310 Driver Maintenance.
3. The Xerox Phaser 3310 Maintenance dialog box appears.
Check Repair and then click Next.
4. When you finish reinstallation, click Finish.

How do I access Some printer features, such as paper size and page
printer features ? orientation, may be available through your application settings.
Use application settings, if available, because they override
printer driver settings.
Access advanced printer features through your printer driver.
See Chapter 5, “Printing Tasks” for instructions on using your
printer driver features.

2.16 SETTING UP YOUR PRINTER

 Installing USB Driver
If you have a USB (Universal Serial Bus) port enabled on your computer, and if
your computer is running Windows 98/Me/2000/XP, you can connect your
Phaser 3310 printer to the USB chain of devices.

Note: Connecting the printer to the USB port of the computer requires a certified
USB cable. You will need to buy the USB 1.0 or 1.1 compliant cable.

Installing USB driver in Windows 98/Me

1. Connect printer with 1 Make sure that both the printer and computer are turned ON.
USB cable and
install USB driver 2 Plug one end of the USB cable into the USB port on the printer.

➝ To PC

3 Plug the other end into the USB port on the computer.

4 The Add New Hardware Wizard dialog box appears. Click

Next.

SETTING UP YOUR PRINTER 2.17

 Installing USB Driver

5 Check Search for the best driver for your device and click
Next.

6 Check CD-ROM drive and click Browse, then choose x:\USB

(where x is the drive letter for the CD-ROM drive). Click Next.

7 Click Next. The USB driver will be installed.

2.18 SETTING UP YOUR PRINTER

 Installing USB Driver

8 Click Finish.

9 When the opening screen appears, select the appropriate

language.

Note: If you already installed

the printer driver, the
International Setup Version
screen doesn’t appear.

SETTING UP YOUR PRINTER 2.19

 Installing USB Driver

10 Click Install Printer Driver.

11 Follow the instructions on the screen to complete the

installation. For more details, see page 2.12.

2.20 SETTING UP YOUR PRINTER

 Installing USB Driver

2. Check your PC 1 From the Start menu, select Settings, then select Printers.
printer port

2 Select the Xerox Phaser 3310 printer icon in the Printers

folder.

3 Select Properties from the File menu.

4 Click the Details tab. Check SSUSB: (Phaser 3310) in the

Print to the following port box. Click OK.

Notes:
• If you want to use your printer with the Parallel cable, remove the USB
cable and connect the Parallel cable. Then reinstall the printer driver.
• If your printer doesn’t work properly, reinstall the printer driver.

SETTING UP YOUR PRINTER 2.21

 Installing USB Driver

Installing USB driver in Windows 2000/XP

1. Connect printer 1 Make sure that both the printer and computer are turned ON.
with USB cable
2 Plug one end of the USB cable into the USB port on the printer.

➝ To PC

3 Plug the other end into the USB port on the computer.

2.22 SETTING UP YOUR PRINTER

 Installing USB Driver

2. Install USB driver 1 Place the CD-ROM in the CD-ROM drive. Installation will
start automatically.

Xero
x Phaser 3310 If the CD-ROM drive does not automatically run:

Select Run from the Start menu, and type

x:\cdsetup.exe in the Open box (where x is the drive
letter for the CD-ROM drive), then click OK.

Note: If the New Hardware

Found box appears during the
installation procedure, click
the x in the upper right
corner of the box, or click
Cancel.

2 When the opening screen appears, select the appropriate

language.

SETTING UP YOUR PRINTER 2.23

 Installing USB Driver

3 Click Install Printer Driver.

4 Follow the instructions on the screen to complete the

installation. For more details, see page 2.12.

2.24 SETTING UP YOUR PRINTER

 Installing USB Driver

3. Check your PC 1 From the Start menu, select Settings, then Printers.
printer port (Windows 2000)
From the Start menu, select Printers and Faxes.
(Windows XP)

2 Select the Xerox Phaser 3310 printer icon in the Printers

folder.

3 Select Properties from the File menu.

4 Click the Port tab. Check the port and the printer.
Click OK.

• Xerox Phaser 3310 is connected to the USB Port.

• The printer prints using the USB cable.
Note: If your printer stop the
connecting with USB cable,
the printer driver icon is
faded.

Notes:
• If you want to use your printer with the Parallel cable, remove the USB
cable and connect the Parallel cable. Then reinstall the printer driver.
• If your printer doesn’t work properly, reinstall the printer driver.

SETTING UP YOUR PRINTER 2.25

 Installing USB Driver

Frequently Asked Questions About USB

Q What is USB?

A Universal Serial Bus (USB) makes it easy to connect devices to

your computer without having to open your PC. USB uses a
standard port and plug combination for connecting devices like
printers, modems, scanners, and digital cameras. It also offers
the benefit of being able to easily add, remove, and move
devices.
Because USB is a relatively new technology, we recommended
using a parallel printing connection. However, USB is an option
to customers who want to print from Windows 98/Me/2000/XP,
Macintosh using a USB cable. If your computer’s USB port is
enabled and properly setup, you can connect your printer to it
or to a chain of USB devices via a USB cable.

Q How can I determine if my computer’s USB port is enabled?

A 1 In Windows 98/Me, select Start ➝ Settings ➝ Control Panel.

2 Double-click the System icon.
3 Click the Device Manager tab.
4 Click the plus (+) icon before the Universal Serial Bus
Controller item.
If you see a USB host controller and a USB root hub listed, USB is
properly enabled. If you have multiple hubs on the USB chain, try
connecting your printer to a different hub or to another USB
device. Also, make sure the cable connections are firm. (USB hubs
are hardware devices into which you can plug multiple USB
cables.)
If you do not see these devices listed, refer to your computer’s
documentation or contact the manufacturer for more information
on enabling and setting up USB. Remember, you can always use a
parallel cable to connect your printer’s parallel port to your
computer. (If you decide to switch to a parallel cable connection,
you may need to remove and reinstall the printer software. )

2.26 SETTING UP YOUR PRINTER

 Installing USB Driver

Q
Can other users on my USB chain print to my Phaser 3310 printer?

A Yes. Windows 98/Me/2000/XP allows you to “share” your

printer using software settings on your computer. After others
on the USB chain have installed the printer software for your
specific printer, they can print to your shared printer.

Q
After I install my printer, why isn’t my Phaser 3310 printer
assigned to an LPT printer port in the Print dialog box of my
software application?

A USB uses a different naming convention for USB devices. After

the printer has been installed, you see SSUSB:(your printer
name) instead of LPT.

Q
How can I increase printing speed and quality?

A When operated on a USB chain, your printer may become

slower if other USB devices are being used while you’re
printing. For optimal print performance, avoid using other
devices in the USB chain while printing.

SETTING UP YOUR PRINTER 2.27

 3
CHAPTER

Using the
Control Panel
This chapter describes how to use the printer’s control
panel. It provides information on the following topics:

◆ Control Panel Buttons

◆ Control Panel Lights
Control Panel Buttons
The printer has two buttons: and .

Cancel job

Press and hold until the control panel lights blink to

cancel a job the printer is currently printing. The light
will blink while the print job is cleared from both the
printer and the computer, and the printer will then
return to the ready mode. This may take some time,
depending on the size of the print job.

Note: If the button is accidentally pushed, the job must be

reprinted. There is no undo function.

USING THE CONTROL PANEL 3.1

 Control Panel Buttons

Print demo page and configuration sheet

Press and hold for about 2 seconds until the control

panel lights blink slowly to print a demo page. The
printer must be in the ready mode.

Press and hold for about 6 seconds until the control

panel lights blink rapidly to print a configuration sheet.
The printer must be in the ready mode. For further
information, see page 7.6.

Start manual feeding

When you select Manual Feed for Paper Source from

your software application, you should press each
time you feed a sheet of paper manually. For further
information, see page 4.10.

Cleaning the inside of the printer

Press and hold for about 10 seconds until the control

panel lights remain illuminated to automatically clean
the inside of the printer. After cleaning the printer, one
cleaning sheet prints. For further information,
see page 7.6.

3.2 USING THE CONTROL PANEL

Control Panel Lights
The control panel lights indicate the status of your printer. If the light is on,
the printer is experiencing an error. See “Troubleshooting Error Messages” on
page 7.22.

Light status legend

symbol for “light off”

symbol for “light on”

symbol for “light blinking”

Control Panel Light Message

Ready Mode

The light is on and the printer is ready to print.

No action is needed. If you press and hold the

button for about 2 seconds, a demo page will print. If
you press and hold the button for about 6 seconds, a
configuration sheet will print.

USING THE CONTROL PANEL 3.3

 Control Panel Lights

Processing

The printer is receiving or processing data. Wait for the

job to print.

Pressing the button cancels the current job. One or

two pages may print as the printer clears the print job.
The printer will return to the ready mode after the job
has been canceled.

Data

The light blinks rapidly. Data is in the printer

memory waiting to be printed.

Pressing the button cancels the current job and the

printer returns to the ready mode.

Paper out

The printer is out of paper. The light blinks until

paper is added.

Load paper into the printer. There is no need to press

any button to reset.

Manual feed mode

The printer is set to Manual Feed mode. You have to
feed paper manually through the Multi-Purpose Tray. If
you do not want to be in the Manual Feed mode, change
the setting from your printer properties. For details on
the Manual Feed mode, see page 4.10.

3.4 USING THE CONTROL PANEL

 Control Panel Lights

Paper out in the manual feed mode

In the Manual Feed mode, the printer picks up paper

from the Multi-Purpose Tray, one sheet at a time.

Feed the correct paper in the Multi-Purpose Tray, and

press the button to start printing.

Printing in the manual feed mode

The printer is processing data in the Manual Feed mode.

Wait for the job to print.

USING THE CONTROL PANEL 3.5

 4 Print Media
CHAPTER

This chapter will help you understand what kind of paper

you can use with the Phaser 3310 printer and how to
properly load paper in the different paper trays for the
best print quality.

Topics included in this chapter are:

◆ Choosing Paper and Other Media

◆ Selecting the Output Tray
◆ Loading Paper
◆ Printing on Envelopes
◆ Printing on Labels
◆ Printing on Transparencies
◆ Printing on Preprinted Paper
◆ Printing on Card Stock or Custom-sized Media
Choosing Paper and Other Media
You can print on a variety of print media, such as plain paper,
envelopes, labels, transparencies, card stocks and so on. See
“Paper Specifications” on page A.2. To get the best possible
print quality, use only high-quality copier-grade paper.

When you choose print media, consider the following:

• Desired outcome: The paper you choose should be
appropriate for the project.
• Size: You can use any size paper that fits easily within the
paper adjusters of the paper tray.
• Weight : Your printer supports paper weight as follows:
• 60~105 g/m2 bond for Tray 1 or optional Tray 2
• 60~163 g/m2 bond for Multi-Purpose Tray
• Brightness: Some papers are whiter than others and
produce sharper, more vibrant images.
• Surface smoothness: The smoothness of the paper affects
how crisp the printing looks on the paper.
• Opacity: Opacity refers to the degree to which printing on
one side of the paper shows through the other side. Use
paper high in opacity (or thicker paper) for two-sided
(duplex) printing.

Always test a sample of paper before purchasing large

quantities.

CAUTION: Using media that does not confirm to the specification

listed in the paper specification can cause problems that may
require service. This service is not covered by the warranty or
service agreements.

PRINT MEDIA 4.1

 Choosing Paper and Other Media

Media Sizes and Capacities

Input Source/Capacity*1
Media Size
Tray 1 or Optional Tray 2 Multi-Purpose Tray Manual Feed

Plain Paper
Letter (8.5 x 11 in.) 550 100 1
Legal (8.5 x 14 in.) 550 100 1
Executive (7.25 x 10.5 in.) 550 100 1
Folio (8.5 x 13 in.) 550 100 1
A4 (210 x 297 mm) 550 100 1
B5 (182 x 257 mm) 550 100 1
A5 (148 x 210 mm) – 100 1

Envelopes
No. 10 (4.12 x 9.5 in.) 40 (Tray 2 only) 10 1
Monarch (3.87 x 7.5 in.) 40 (Tray 2 only) 10 1
C5 (162 x 229 mm) 40 (Tray 2 only) 10 1
DL (110 x 220 mm) 40 (Tray 2 only) 10 1
B5 (176 x 250 mm) 40 (Tray 2 only) 10 1

Labels*2
Letter (8.5 x 11 in.) – 25 1
A4 (210 x 297 mm) – 25 1

Transparency films*2
Letter (8.5 x 11 in.) – 20 1
A4 (210 x 297 mm) – 20 1

Card stocks*2 – 10 1

Bond*2 1

*1 Depending on paper thickness, maximum capacity may be reduced.

*2 If you are experiencing excessive jamming, feed one sheet at a time
through the Multi-Purpose Tray.

4.2 PRINT MEDIA

 Choosing Paper and Other Media

Paper Guidelines
When selecting or loading paper, envelopes, or other special
media, keep these guidelines in mind:

• Attempting to print on damp, curled, wrinkled, or torn paper

can cause paper jams and poor print quality.

• Use cut-sheet paper only. You cannot use multi-part paper.

• Use only high-quality, copier grade paper.

• Do not use paper that has been already printed on or that

has been fed through a photocopier.

• Do not use paper with irregularities, such as tabs or

staples.

• Do not attempt to load any tray during printing and never

overfill the tray. This could cause a paper jam.

• Avoid paper with embossed lettering, perforations, or

texture that is too smooth or too rough.

• Colored paper should be of the same high quality as white

photocopy paper. The pigments must withstand the printer’s
fusing temperature of 400°F (205°C) for 0.1 second without
deterioration. Do not use paper with a colored coating that
was added after the paper was produced.

• Preprinted forms must be printed with nonflammable, heat-

resistant ink that will not melt, vaporize, or release
hazardous emissions when subjected to the printer’s
approximately 400°F (205°C) fusing temperature for 0.1
second.

• Store paper in its ream wrapper until it is ready to use.

Place cartons on pallets or shelves, not on the floor.

• Do not place heavy objects on top of the paper, whether it

is packaged or unpackaged.

• Keep paper away from moisture, direct sunlight or other

conditions that can cause it to wrinkle or curl.

PRINT MEDIA 4.3

 Selecting the Output Tray
The printer has two output locations: the rear output tray and the top output tray.
To use the top output tray, be sure the rear output tray is closed. To use the rear output tray,
open it.

• If paper coming out of the top output tray has problems, such as excessive curl, try
printing to the rear output tray.

• To avoid paper jams, do not open or close the rear output tray while the printer is
printing.

Printing to the Top Output Tray (Face down)

The top output tray collects paper face-down, in
correct order. The top output tray should be used
for most print jobs and is recommended for printing
the following:

• over 250 sheets of paper, continuously

œ Top output tray

Printing to the Rear Output Tray (Face up)

The printer always prints to the rear output tray if it
is open. Paper comes out of the printer face-up,
with the last page on top.

Printing from the Multi-Purpose Tray to the rear

output tray provides the straight paper path.
r 3310 INTER Opening the rear output tray might improve output
PhasAeSER PR
quality with the following:
Xeinter
x
ro

L
Pr

• over 100 sheets of paper, continuously

• envelopes
œ Rear output tray • labels
• small custom-size paper
• postcards
• paper lighter than 16 lb (60 g/m2) or
heavier than 28 lb (105 g/m2)
• transparencies:
Note: Some special transparencies may have stacking
problem by curl. In that case, please use the face down tray.

4.4 PRINT MEDIA

 Selecting the Output Tray

To open the rear output tray:

1 Open the rear door by pulling it down.

The cover functions as the output tray.

2 Pull the extender to extend the output

tray to its full-length position.
This will allow the tray to hold longer
paper.

3 If you do not want to stack the printed

pages on the rear output tray, slide the
extender back into place and close the
tray. The pages will then stack on the
top output tray.

Note: The capacity of the rear output tray is

the same as that of the Multi-Purpose Tray. If
the tray is overloaded with printed pages, it
may fall from the printer. Remove the pages
so that the tray is not overloaded.

PRINT MEDIA 4.5

 Loading Paper
Proper paper loading helps to prevent paper jams and ensure
trouble-free printing. Do not remove paper tray(s) while a job
is printing. Doing so may cause a paper jam.

The paper level indicator on the front of the paper tray(s)

shows the amount of paper currently left in the tray. When the
tray is empty, the indicator turns red.

Paper full œ œ  Paper empty

Using Tray 1 or the Optional Tray 2

Tray 1 holds 550 sheets of paper. See “Media Sizes and
Capacities” on page 4.2 for acceptable paper size and
capacities of each trays.

Load a stack of paper into the Tray 1 or optional Tray 2 and

print. For details on loading paper in the Tray 1 or optional
Tray 2, see “Load Paper” on page 2.5.

Tray 1
Optional Tray 2

4.6 PRINT MEDIA

 Loading Paper

Using the Multi-Purpose Tray

The Multi-Purpose Tray is located in the front of your printer.
It can be closed when you are not using it, making the printer
more compact. The Multi-Purpose Tray can hold several sizes
and types of paper, such as transparencies, cards, and
envelopes. You may also want to use the Multi-Purpose Tray
for single page print jobs on letterheads, colored paper for use
as separator sheets, or other special paper that you do not
normally keep in the paper tray.

You can load approximately 100 sheets of paper, 10 envelopes,

20 transparencies, 10 card stocks or 25 labels at a time.

When you print from the Multi-Purpose Tray, you must select
Multi-Purpose Tray for Paper Source from your software
application, and then select the paper size and type from the
software application for the paper you have loaded.
See page 5.3.

• Load only one size of print media at a time in the Multi-

Purpose Tray.
• To prevent paper jams, do not add paper when there is still
paper in the Multi-Purpose Tray. This also applies to other
types of print materials.
• Print media should be loaded face up with the top of the
print media going into the Multi-Purpose Tray first and be
placed against the left edge of the tray.
• Do not place objects on the Multi-Purpose Tray. Also avoid
pressing down or applying excessive force on it.

œ Multi-Purpose Tray

PRINT MEDIA 4.7

 Loading Paper

To load paper in the Multi-Purpose Tray:

1 Pull the Multi-Purpose Tray down towards

you.

2 Slide the extender to extend the tray to

its full-length position to hold longer
paper.

3 Prepare a stack of paper for loading by

flexing or fanning them back and forth.
Straighten the edges on a level surface.

4.8 PRINT MEDIA

 Loading Paper

4 Place paper with the print side face

up, and against the left edge of the
tray.

Note: Make sure that you have not

loaded too much print media. The stack
should be under the stack height limit
mark. The print media buckles if you load
a stack that is too deep, or push it in too
far.

Stack height limit mark

5 Slide the paper width guide to the left

flush against the stack of print material
without bending.

6 After printing, push the extender back

to its place and close the Multi-Purpose
Tray.

PRINT MEDIA 4.9

 Loading Paper

Using the Manual Feed

When you change the print settings, if you select Manual Feed in the Paper Source option,
you can manually load paper in the Multi-Purpose Tray. Manually loading paper can be helpful
when you want to check the print quality after each page is printed.

This loading procedure is almost the same as the procedure for loading in the Multi-Purpose
Tray except you load paper sheet-by-sheet in the Multi-Purpose Tray, send print data to print
the first page, and press the button to print each following page.

1 Load the paper in the Multi-Purpose Tray

with the print side up.

2 Slide the paper width guide to the left

flush against the stack of print media
without bending.

4.10 PRINT MEDIA

 Loading Paper

3 When you print a document, you must

select Manual Feed for Paper Source
from the software application, and then
select the correct paper size and type.
For details, see page 5.3.

4 Print the document.

5 The light on the control panel blinks.

Press the button on the control
panel.

The sheet of paper is loaded and

printed.

6 After one page is printed, the light

on the control panel blinks again.

Feed the next sheet into the Multi-

Purpose Tray and press .

Repeat this step for every page to be

printed.

PRINT MEDIA 4.11

 Printing on Envelopes

Guidelines
• Only use envelopes recommended for laser printers. Before you load envelopes in the
Multi-Purpose Tray, make sure that they are undamaged and are not stuck together.
• Do not load more than 10 envelopes into the Multi-Purpose Tray.
• Do not feed stamped envelopes.
• Never use envelopes with clasps, snaps, windows, coated lining, or self-stick adhesives.
These envelopes may severely damage the printer.

1 Open the Multi-Purpose Tray and slide

the extender to its full-length position.

2 Open the rear output tray and pull the

extender.

4.12 PRINT MEDIA

 Printing on Envelopes

3 Flex or fan the envelopes to supply air

through them for loading.

4 Load the envelopes with the flap side

down, and against the left edge of the tray.

The stamp area is on the left side and the

end of the envelope with the stamp area
enters the Multi-Purpose Tray first.

5 Adjust the guide to the left edge of the

envelope stack.

6 When you print on envelopes, configure

the paper source, type and size properly
in the software application. For details,
see page 5.3.

7 After printing, close the Multi-Purpose

Tray and the rear output tray.

PRINT MEDIA 4.13

 Printing on Labels

Guidelines
• Only use labels recommended for laser printers.
• Do not load more than 25 labels into the Multi-Purpose Tray at a time.
• Verify that the labels’ adhesive material can tolerate fusing temperature of 200°C
(392°F) for 0.1 second.
• Make sure that there is no exposed adhesive material between the labels. Exposed areas
can cause labels to peel off during printing, which can cause paper jams. Exposed
adhesive can also cause damage to printer components.
• Do not feed a sheet of labels through the printer more than once. The adhesive backing
is designed for one pass through the printer.
• Do not use labels that are wrinkled, bubbled, separated from the backing sheet, or
damaged in any way.

1 Open the Multi-Purpose Tray and the

rear output tray.

2 Load labels with print side up, and

against the left edge of the tray. Adjust
the guide to fit the width of the labels.

3 When you print on labels, configure the

paper source, type and size in the
software application. For details, see
page 5.3.

Note: To prevent them from sticking

together, remove label sheet from the
output tray as they are printed out.

4.14 PRINT MEDIA

 Printing on Transparencies

Guidelines
• Only use transparencies recommended for use in laser printers.
• Do not load more than 20 transparencies into the Multi-Purpose Tray at a time.
• Make sure that the transparencies are not wrinkled or curled, and that they do not have
any torn edge.
• Hold the transparencies by the edges and avoid touching the print side. Oils from your
fingers that are deposited on the transparency can cause print quality problems.
• Be careful not to scratch or leave fingerprints on the print side.

1 Open the Multi-Purpose Tray and pull

the extender out of its full-length
position.

2 Load transparencies with print side

up, and the top with the adhesive
strip entering the printer first.
Adjust the guide to fit the width of the
transparencies.

3 When you print on transparencies,

configure the paper source, type and
size in the software application. For
details, see page 5.3.

Notes:
• To prevent transparencies from sticking
together, remove them from the output
tray as they are printed.
• Place transparencies on a flat surface
after removing them from the printer.

PRINT MEDIA 4.15

 Printing on Preprinted Paper
Preprinted paper is paper that has some type of printing placed on it before it is sent through
the printer (paper that has a preprinted logo at the top of the page, for example).

Guidelines
• Letterheads must be printed with heat-resistant ink that will not melt, vaporize, or
release hazardous emissions when subjected to the printer’s fusing temperature of 400°F
(205°C) for 0.1 second.
• Ink on letterheads must be non-flammable and should not adversely affect any printer
rollers.
• Forms and letterheads should be sealed in a moisture-proof wrapping to prevent changes
during storage.
• Before you load preprinted paper as forms and letterheads, verify that the ink on the
paper is dry. During the fusing process, wet ink can come off preprinted paper.

1 Load letterheads into the tray you want

to use as shown in the figures. Adjust
the guide to fit the width of the paper XX
XXXX
stack. XXXX

Load with the

design face down,
bottom edge
toward the printer.

2 When you print a document on the

paper, configure the paper source, type
and size in the software application. For
details, see page 5.3.

Load with the design face up,

top edge toward the printer.

4.16 PRINT MEDIA

 Printing on Card Stock or Custom-sized Media

Postcards, 3.5 by 5.83 in.(index) cards and other custom-sized media can be printed with the
Phaser 3310 printer. The minimum size is 90 by 148 mm (3.5 by 5.83 in.) and the maximum
size is 216 by 356 mm (8.5 by 14 in.).

Guidelines
• Always insert the short-edge into the Multi-Purpose Tray first. If you want to print in
landscape mode, make this selection through your software. Inserting paper long-edge
first may cause a paper jam.
• Do not load more than 10 cards into the Multi-Purpose Tray at a time.
• Do not print on media smaller than 90 mm (3.5 in.) wide or 148 mm(5.83 in.) long.
• Set margins at least 6.4 mm (0.25 in.) away from the edges of the media in the software
application.

1 Open the Multi-Purpose Tray and the

rear output tray and pull the extender
out to its full-length position.

2 Load print media with print side up,

short edge first and against the left
edge of the tray.

Adjust the guide to fit the width of the

media.

3 Configure the paper source, type and

size in the printer driver’s properties
(see page 5.3) and print.

Note: If the size of your print media is

not listed in the Paper Size box in the
Paper tab of the printer driver
properties, select Custom Paper and
set the paper size manually.

PRINT MEDIA 4.17

 5 Printing Tasks
CHAPTER

This chapter explains your printing options and covers

common printing tasks.

Topics included in this chapter are:

◆ Printing a Document
◆ Using Toner Save Mode
◆ Printing on Both Sides of the Paper (Manual Duplexing)
◆ Printing Multiple Pages on One Sheet of Paper (N-Up
Printing)
◆ Scaling Your Document
◆ Fitting Your Document To a Selected Paper Size
◆ Printing Booklets
◆ Printing Posters
◆ Setting Graphic Properties
◆ Printing Watermarks
◆ Using Page Overlay
◆ Printing on Different Paper for the First Page
Printing a Document
The following procedure describes the general steps required
for printing from various Windows applications. The exact
steps for printing a document may vary depending on the
application program you are using. Refer to your software
application’s documentation for the exact printing procedure.

1 Open the document you want to print.

2 Select Print from the File menu. The Print dialog box for
your application will be displayed (the Print dialog box for
your application may look slightly different).

The basic print settings you will need are usually selected
within this Print dialog box. These settings include the
number of copies, paper size, and page orientation.

If you see
a Properties button, click it.
If you see Setup, Printer, or
Options, click that button instead;
then click Properties
in the next screen.

Make sure your

printer is selected
here.

PRINTING TASKS 5.1

 Printing a Document

3 To take full advantage of the printer features provided by

your Phaser 3310 printer, click Properties in the
application’s Print dialog box and go to step 4.

If you see Setup, Printer, or Options, click that button

instead. Then click Properties in the next screen.

4 Now you see the Xerox Phaser 3310 printer’s Properties

dialog box. The Properties dialog box allows you to access
all the information you will need when using your printer.

If necessary, click the Paper tab to display the settings

shown below. The Paper tab contains the options for
setting the basic paper handling.

5.2 PRINTING TASKS

 Printing a Document

Make sure the Paper Source is set to Tray1. If you use

paper in the Multi-Purpose Tray or optional Tray2, select the
corresponding paper source.
Manual Feed source is used when printing to special
media. You have to feed one sheet at a time into the printer.
See page 4.10.
If the paper source is set to Auto Select, the printer
automatically selects the print media according to the
following order: Multi-Purpose Tray, Tray1, Tray2 (option).

Make sure the Paper Type is set to Use Printer Default.

If you load a different type of print media, select the
corresponding paper type. For further information on print
media, refer to chapter 4 ‘Print Media’.
Also, select the paper size you have loaded in your printer.

The Paper Orientation option allows you to select the

direction in which information is printed on a page. Portrait
prints across the width of the page, letter style. Landscape
prints across the length of the page, spreadsheet style.

œ œ
Landscape Portrait

You can also see the printable area.

PRINTING TASKS 5.3

 Printing a Document

5 Click other tabs on the top of the Properties dialog box to

access other features, if needed.

6 When you complete the print settings, click OK until the

Print dialog box is displayed.

7 Click OK to start printing.

Notes:
• Most Windows applications will override settings you specify in the
printer driver. Change all print settings available in the software
application first, and change any remaining settings using the printer
driver.
• The settings you change remain in effect only while you are using the
current program. To make your changes permanent, make them in
the Printers folder. Follows this procedure:
1. Click the Windows Start button.

2. Select Settings, then Printers to open the Printers window.

3. Select the Xerox Phaser 3310.

4. Click the right mouse button and select Properties to open the
properties window.

5.4 PRINTING TASKS

 Printing a Document

Canceling a Print Job

There are two ways to stop a print job.

To stop a print job from the Phaser 3310 printer

Press the button on the control panel.

The printer will finish printing the page that is moving through
the printer and delete the rest of the print job. Pressing
cancels only the current job in the printer. If more than one
print job is in printer memory, must be pressed once for
each job.

To stop a print job from the Printers folder

1. From the Start menu, select Settings.
2. Select Printers to open the Printers window, then double-
click the Xerox Phaser 3310.
3. From the Document menu, select Cancel Printing
(Windows 9x/Me) or Cancel (Windows 2000/XP/NT 4.0).

Printing Help
The Xerox Phaser 3310 printer has a help screen that can be
activated by the Help button in the printer Properties dialog
box. These help screens give detailed information about the
printer features provided by the Phaser 3310 printer driver.

From the upper right hand corner, click ? then click on a

setting for more information.

If you want to restore the default printer properties settings

when you change the print settings, click Defaults in the
Properties dialog box.

PRINTING TASKS 5.5

 Using Toner Save Mode
Toner Save mode allows the printer to use less toner on each
page. Selecting this option will extend the life of your toner
cartridge and reduce your cost per page, but will reduce print
quality. This setting is not available with 1200 dpi settings.

To enable this feature from the software application

1. When you change the print settings from your software

application, access the printer properties. See page 5.2 to
access the printer properties.

2. Click the Graphic tab, and select the Toner Save Mode
option. You can select from:
• Printer Setting: If you select this option, this feature is
determined by the setting you’ve made on the control
panel of the printer.
• Standard: If you don’t need to save toner to print a
document, select this option.
• Save: Select this option to allow the printer to use less
toner on each page.

3. Click OK.

5.6 PRINTING TASKS

 Printing on Both Sides of the Paper (Manual Duplexing)

To print on both sides of the paper (manual duplexing), you

must run the paper through the printer twice. You can print
using the top output tray (face down tray) or the rear output
tray (face up tray). Xerox recommends using the top output
tray for light-weight paper. Use the rear output tray for any
heavy media or media that tends to curl when printed, such as
envelopes and card stock.

Note: To print on both sides of the paper, you must use the
Multi-Purpose Tray for the paper input source. Load paper in the
Multi-Purpose Tray.

1 When you change the print settings from your software

application, access the printer properties. See page 5.2 to
access the printer properties.
From the Paper tab, select the paper orientation, source,
size and type.

2 Click the Output tab, then choose Flip on Long Edge or

Flip on Short Edge from the Type drop-down list in the
Manual Duplex Printing section.

Note: If you can not see Flip

on Long Edge in the Type
drop-down list, set the Type
box in the Output Mode
section to Multiple Pages per
Side, Scaling Printing or Fit to
Page.

PRINTING TASKS 5.7

 Printing on Both Sides of the Paper (Manual Duplexing)

Choosing Flip on Long Edge lets you place the binding

orientation along the long edge of the paper, as in a
magazine.

Choosing Flip on Short Edge lets you place the binding

orientation along the short edge of the paper, as in a
calendar.
2

3
2 5 3
5
œ œ
Flip on Long Edge in the
Flip on Long Edge in the
Portrait orientation
Landscape orientation

➛  Flip on Short
Edge in the 3
Portrait 2 5
orientation
œ
Flip on Short Edge in the
3 Landscape orientation
5

3 Select Face Down Tray (top output tray) or Face Up Tray

(rear output tray) in which the printed media is to be
stacked. According to this option, the printer will determine
the print page order when the second sides are printed.

If you select Face Up Tray, open the face up tray.

4 If you want to print the instruction page which tells you

how to load the paper, click Print Instruction sheet. If
the box is checked, the printer prints the instruction page
before the duplexing job is printed. If the box is empty, this
feature is disabled.

5 Start printing. The printer automatically prints only the odd-

numbered pages.

5.8 PRINTING TASKS

 Printing on Both Sides of the Paper (Manual Duplexing)

6 After the first side has been printed, remove the remaining
paper from the Multi-Purpose Tray and set it aside until
after you finish your manual duplexing job.

7 Gather up the printed pages, flip the stack, and then

straighten the stack before placing it back in the Multi-
Purpose Tray.

Note: If you have selected the Face Up Tray option in Step 3,

the last page is placed on the top of the stack. Do not
rearrange the pages before reloading them to print the second
side. Your printer knows the stacked page order and will print
the corresponding second side for each page.

The following illustrations show you how to put the printed

pages back into the printer.
Remove the printed
pages, and reload them
into the Multi-Purpose
Tray with the printed
side face down.

(left edge toward (right edge toward

the printer) the printer)

Flip on Long Edge in the Flip on Short Edge in the

Landscape orientation Landscape orientation

Note: Manual duplexing can

cause the printer to become
(top edge toward (bottom edge
dirty more quickly and can the printer) toward the printer)
therefore reduce print quality.
See “Cleaning the Printer” on Flip on Long Edge in the Flip on Short Edge in the
Portrait orientation Portrait orientation
page 6.4 if the printer
becomes dirty.
8 You are prompted to reinsert the paper into the Multi-
Purpose Tray. Click OK on the screen to start printing the
second side. The printer automatically prints only the even-
numbered pages.

PRINTING TASKS 5.9

 Printing Multiple Pages on
One Sheet of Paper (N-Up Printing)

You can select the number of pages that you want to print on
1 2 a single sheet of paper. If you choose to print more than one
page per sheet, the pages will appear decreased in size and
arranged on the sheet. You can specify up to 16 pages.
3 4
1 When you change the print settings from your software
application, access the printer properties. See page 5.2 to
access the printer properties.

œ 4 pages per sheet From the Paper tab, select the paper orientation, source,
size and type.

2 Click the Output tab, and choose Multiple Pages per

Side in the Type drop-down list. Then select the number of
pages you want to print per sheet (1, 2, 4, 9 or 16) in the
Pages per Sheet drop-down list.

3 Click Print Page Borders if you want to print a border

around each page on the sheet. Print Page Borders is
enabled only if Pages per Sheet is 2, 4, 9, or 16.

4 Click OK, then start printing.

5.10 PRINTING TASKS

Scaling Your Document
This printer feature allows you to scale your print job on a
page.

1 When you change the print settings from your software

application, access the printer properties. See page 5.2 to
access the printer properties.

2 Click the Output tab, and select Scale Printing in the

Type drop-down list.

3 Enter the desired scaling rate in the Scales input field.

You can also click the œ or ❷ buttons.

4 Click OK, then start printing.

PRINTING TASKS 5.11

 Fitting Your Document To a Selected Paper Size

This printer feature allows you to scale your print job to any
selected paper size regardless of the digital document size.
A
This can be useful when you want to check fine details on a
small document.

1 When you change the print settings from your software

application, access the printer properties. See page 5.2 to
access the printer properties.

2 Click the Output tab, and select Fit to Page in the Type
drop-down list.

3 You’ll see the Application paper size and then you will be
prompted to select the Fit to paper Size. Select the
correct size from the drop-down list.

4 Click OK, then start printing.

5.12 PRINTING TASKS

Printing Booklets
The Booklet printing feature allows you to print your document
8 9 as a 2-sided (duplex) job and to arrange the pages so that the
paper can be folded in half after printing to produce a booklet.

œ Note: To print booklet, you must use the Multi-Purpose Tray for
Portrait orientation
the paper input source. Load paper in the Multi-Purpose Tray.

1 When you change the print settings from your software

1 application, access the printer properties. See page 5.2 to
97 access the printer properties.
œ
Landscape orientation From the Paper tab, select the paper orientation, source,
size and type.

Note: For booklet printing, only four paper sizes are supported:
Letter, A4, Legal, and Executive.

2 Click the Output tab, then choose Booklet Printing from

the Type drop-down list.
Then select the paper size you are using from the Booklet
drop-down list.

PRINTING TASKS 5.13

 Printing Booklets

3 Select Face Down Tray (top output tray) or Face Up Tray

(rear output tray) in which the printed media is stacked.
According to this option, the printer will determine the print
page order when the second sides are printed.
If you select Face Up Tray, open the face up tray.

4 If you want the instruction page which tells you how to load
the paper, click Print Instruction sheet. If the box is
checked, the printer prints the instruction page before the
duplexing job is printed. If the box is empty, this feature is
disabled.

5 Print the document.

6 After side one has been printed, remove the remaining

paper from the Multi-Purpose Tray and set it aside until
your booklet job is complete.

The printer prints side one as shown below for an 8-page

document.

8 1 6 3

œ 8 page document

5.14 PRINTING TASKS

 Printing Booklets

7 Gather up the printed pages, flip the stack, and then

straighten the stack before placing it back in the multi-
purpose tray. The following illustrations show how to put
the paper back into the printer.

In Portrait orientation,
Remove the printed pages, insert the pages with
and reload them into the left edge
Multi-Purpose Tray with toward the printer.
printed side face down.

œ Face Up Tray output œ Face Down Tray output

In Landscape orientation,
insert the pages with
Note: If you have selected bottom edge
the Face Up tray option at toward the printer.
Step 3, the last page is
placed on the top of the
stack. Do not rearrange the
pages before reloading the
pages. Your printer knows œ Face Up Tray output œ Face Down Tray output
the stacked page order and
will print the corresponding
second side for each page.
8 You are prompted to reinsert the paper into the Multi-
Purpose Tray. Click OK on the screen. The printer will finish
printing.

9 Fold and staple the pages.

8 9

PRINTING TASKS 5.15

 Printing Posters

This feature allows you to print a single-page document onto

4, 9, or 16 sheets of paper, for the purpose of pasting the
sheets together to form one poster-size document.

1 When you change the print settings from your software

application, access the printer properties. See page 5.2 for
more information on accessing printer properties.

From the Paper tab, select the paper orientation, source,

size and type.

œ
Poster printing 2 Click the Output tab, and select Poster Printing in the
with 2x2 style
Type drop-down list.

5.16 PRINTING TASKS

 Printing Poster

3 To determine the scaling factor, select the Style; 2x2, 3x3

or 4x4.
For example, if you select 2x2, the output will be
automatically stretched to cover 4 physical pages.

➛  2 x 2 ➛  3 x 3

4 You may specify an overlap in millimeter or inch to make it

easier to reconstruct the resulting poster.

3 mm

3 mm

œ  Overlap=0 œ  Overlap=3

5 Click OK, then start printing.

PRINTING TASKS 5.17

 Setting Graphic Properties
Use the following options to adjust the print quality for your
specific printing needs when you access the printer properties.
See page 5.2 for more information on accessing printer
properties.

If necessary, click the Graphic tab to display the settings shown

below.

Resolution You can select the printing resolution by choosing either

1200 DPI Image Quality, 600 DPI, 300 DPI. The higher
the setting, the sharper the clarity of printed characters and
graphics. Higher settings may increase the time it takes to
print a document.

5.18 PRINTING TASKS

 Setting Graphic Properties

SRT Mode Some printed characters or images appear to have jagged or

uneven edges. Set this Smoothing Resolution Technology (SRT)
option to improve the print quality of your text and image and
make the characters and images appear smoother.

• Text Enhance - This setting refines the print quality of

characters by smoothing out jagged edges
that can occur on the angles and curves of
each character.

• Image Enhance - This setting refines the print quality of

photo images using SRT.

Note: Text Enhance and Image Enhance are disabled when the 600
dpi, 300 dpi setting is selected.

Darkness Use this option to lighten or darken the image appearance in

your print jobs.

• Normal – This setting is for normal documents.

• Light – This setting is for bolder line widths or darker gray-
scale images.
• Dark – This setting is for finer line width, higher definition in
graphics, and lighter gray-scale images.

Dark Text When the Dark Text is checked, all text in your document is
allowed to print darker than normal document.

All Text to Black When the All Text To Black is checked, all text in your
document is allowed to print solid black, regardless of the color
it appears on the screen.
When it is not checked, colored text is allowed to print in
shades of gray.

PRINTING TASKS 5.19

 Setting Graphic Properties

Reprint You can set the printer not to print the last page of the last
job.

Reprint When Jam With this option ON, the printer keeps the image for a printed
page until the printer signals that the page has successfully
exited the printer. If a paper jam occurs, the printer will
automatically reprint all jammed pages after the jam is
cleared.

Power Save Mode To conserve power when the printer is idle, set the printer to
enter a reduced power state after completing a print job,
according to a time specified in the Power save Mode box.

Select the desired length of time from the drop-down list.

If your printer is constantly in use, select Disable Power

Save in Power Save Advansed Button to keep the printer
ready with the minimum warm-up time. This uses more energy
to keep the printer ready to print.

5.20 PRINTING TASKS

Printing Watermarks
The Watermark option allows you to print text over an existing
document. For example, you may want to have large gray
letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally
across the first page or all pages of a document.

There are several predefined watermarks that come with the

Phaser 3310 printer, and they can be modified or you can add
new ones to the list.

To use an existing 1 When you change the print settings from your software
application, access the printer properties. See page 5.2 for
watermark more information on accessing printer properties.

2 Click the Watermark tab, and select the desired

watermark in the Message drop-down list. You will see the
selected watermark in the preview window.

preview
window

3 Click OK, then start printing.

PRINTING TASKS 5.21

 Printing Watermarks

To create or edit a 1 When you change the print settings from your software
application, access the printer properties. See page 5.2 for
watermark more information on accessing the printer properties.

2 Click the Watermark tab, and enter the desired text

message in the Text field. This will be displayed in the
preview window. The preview window is provided so that you
can see how the watermark will appear on the printed page.

3 Select the desired watermark options. You can select the

font type and size, color and angle. There are three
checkboxes at the bottom of the dialog box:
• Transparent Text – Allows the document to show
through the watermark.
• As Outline only – Prints the text outline of the
watermark. This setting globally effects
all watermarks in the list.
• On First Page only – Prints the watermark only on the
first page.

Use these scroll

bars to adjust
the position.

5.22 PRINTING TASKS

 Printing Watermarks

4 If you have created a new or edited an existing watermark,

the Add and Update button is enabled.

To add a new watermark to the list, click Add.

5 If you want to edit, select the desired watermark from the

list, edit, then click Update.

6 When you complete the edit, click OK, then start printing.

To stop printing the watermark, select None in the Message

drop-down list.

To delete a 1 When you change the print settings from your software
application, access the printer properties. See page 5.2 for
watermark more information on accessing the printer properties.

2 From the Watermark tab, select the watermark you want

to delete in the Messages drop-down list.

3 Click Delete.

4 Click OK.

PRINTING TASKS 5.23

 Using Page Overlay

What is an Overlay? An overlay is text and/or images stored in the computer HDD
as a special file format that can be printed on any document
you choose. Overlays are often used to take the place of
preprinted forms and letterhead paper. Rather than using
Dear ABC preprinted letterhead, for example, you can create an overlay
containing the exact same information that is currently on
your letterhead. Then when you want to print a letter with
your company’s letterhead, you do not need to load preprinted
letterhead paper in the printer. You need only to tell the
Regards
printer to print the letterhead overlay on your document.
WORLD BEST

Creating a New Page To use a page overlay, you must create a new page overlay
containing your logo or image.
Overlay
1 Create or open a document containing a text or image you
want to use for page overlay. Position the items exactly as
you wish them to appear when printed as an overlay. If
needed, save the file for later use.

2 Select Print from the File menu. Then click Properties in

the application’s Print dialog box to access the printer
WORLD BEST properties. For details, see page 5.2.

3 Click the Overlays tab, and click Create Overlay.

5.24 PRINTING TASKS

 Using Page Overlay

4 In the Create Overlay dialog box, type a name of up to

eight characters in the File name box. Select the
destination path if necessary. (The default is
C:\FORMOVER).

5 Click Save. You will see the name in the Overlay List box.

6 Click OK or Yes until you complete the creation.

The file is not printed out. Instead it will be stored on your

computer HDD disk.

Note: The overlay document size must be the same as documents

you will print with the overlay. Do not create overlay with the
watermark.

Using Page Overlay After an overlay has been created, it is ready to be printed
with your document. To print an overlay with a document:

1 Create or open the document you want to print.

2 When you change the print settings from your software

application, access the printer properties. See page 5.2 to
access the printer properties.

3 Click the Overlays tab, and select the desired overlay from
the Overlay List box.

PRINTING TASKS 5.25

 Using Page Overlay

4 If the desired overlay file does not appear in the Overlay

List box, click Load Overlay, and select the overlay file.

If you have stored the overlay file you want to use into an
external source, you can also load the file when you access
this Load Overlay window.

After you select the file, click Open. The file is now shown
in the Overlay List box and is available for printing. Select
the overlay from the Overlay List box.

5.26 PRINTING TASKS

 Using Page Overlay

5 If necessary, click Query Page Overlay. If this box is

checked, a message box will appear each time you submit a
document for printing, asking you to confirm your wish to
print an overlay on your document.

Answering Yes to the message box means that the selected

overlay will be printed with your document.
Answering No to the message box cancels overlay printing.

If this box is empty, and an overlay has been selected, the

overlay will be automatically printed with your document.

6 Click OK or Yes until the printing starts.

The selected overlay will be downloaded with your print job

and printed on your document.

Note: The overlay document resolution must be save as document

you will print with the overlay.

Deleting a Page You can delete page overlays that are no longer used.

Overlay 1 In the printer properties dialog box, click the Overlay tab.

2 Select the overlay you want to delete from the Overlay

List box.

3 Click Delete Overlay.

4 Click OK until you exit the Print dialog box.

PRINTING TASKS 5.27

 Printing on Different Paper for the First Page

1 When you change the print settings from your software

application, access the printer properties. See page 5.2 to
access the printer properties.

2 Click the Paper tab, and click Different Source for First
Page.
If the box is checked, this feature is enabled and the dialog
box allows you to select the desired paper source for the
First Page and Other Pages independently. If the box is
empty, this feature is disabled.

3 Click OK, then start printing.

Note: The paper size for all pages of the print job must be the
same.

5.28 PRINTING TASKS

Printing on Different Paper for the First Page

Memo

PRINTING TASKS 5.29

 6 Maintaining
CHAPTER

Your Printer
This chapter provides suggestions for high-quality and
economical printing and information for maintaining the toner
cartridge and the printer.

Topics included in this chapter are:

◆ Maintaining Toner Cartridge

◆ Cleaning the Printer
 Maintaining Toner Cartridge

Toner cartridge To get the most from the toner cartridge, keep the following
guidelines in your mind.
storage
• Do not remove the toner cartridge from its package until you
are ready to use it. The shelf life of a cartridge in an unopened
package is approximately 2 years. The shelf life of a cartridge
in an opened package is approximately 6 months.
• Do not refill toner cartridges. The printer warranty does not
cover damage caused by using a refilled cartridge.
• Store toner cartridges in the same environment as the printer.
• Do not remove a toner cartridge from the printer except to
replace it, clean it or clear a paper jam. Replace the cartridge
immediately.
• To prevent damage to the toner cartridge, do not expose it to
light for more than a few minutes.

Toner cartridge life The life of the toner cartridge depends on the amount of toner
that print jobs require. When printing text at 5 % coverage, a
expectancy new toner cartridge lasts an average of 6,000 pages. (But, the
toner cartridge supplied with the printer lasts an average of
3,000 pages.)

Saving toner You can enable the Toner Save Mode in your printer properties.
Refer to “Using Toner Save Mode” on page 5.6. Selecting this
option will expand the life of the toner cartridge and reduce your
cost per page, but will reduce print quality.

MAINTAINING YOUR PRINTER 6.1

 Toner Cartridge

Redistributing Toner
When toner is low, faded or light areas may appear on a printed page. You may be able to
temporarily improve print quality by redistributing the toner. The following procedures may
allow you to finish the current print job before replacing the toner cartridge.

1 Open the top cover.

2 Remove the toner cartridge from the

printer.

CAUTIONS:
• Avoid reaching too far into the printer.
The fusing area may be hot.
• To prevent damage to the toner
cartridge, do not expose it to light for
more than a few minutes.

3 Gently shake the toner cartridge from

side to side 5 or 6 times to redistribute
the toner.

Note: If the toner gets on your clothing,

wipe it off with a dry cloth and wash
clothing in cold water. Hot water sets
toner into fabric.

6.2 MAINTAINING YOUR PRINTER

 Toner Cartridge

4 Reinsert the toner cartridge into the

printer. Be sure that the toner cartridge
is firmly in its place.

5 Firmly close the cover.

If the print remains light

Remove the old cartridge and install a

new toner cartridge. See “Install the
Toner Cartridge” on page 2.3.

MAINTAINING YOUR PRINTER 6.3

 Cleaning the Printer
To maintain print quality, follow the cleaning procedures below every time the toner cartridge
is replaced or whenever print quality problems occur. As much as possible, keep the printer
free from dust and debris.

Notes:
• Do not use ammonia-based cleaners or volatile solvents such as thinner, on or around the printer.
These can damage the printer.
• While cleaning the inside of the printer, be careful not to touch the transfer roller (located
underneath the toner cartridge ). The oil from your hands on the roller can cause print quality
problems.

Cleaning the Outside

Wipe the outside surface of the printer with a soft, clean, lint-
free cloth. You can dampen the cloth slightly with water, but be
careful not to be let any water drip onto the printer or inside of
it.

Cleaning the Inside

During the printing process, paper, toner, and dust particles
can accumulate inside the printer. Over time, this buildup can
cause print quality problems such as toner specks or smearing.
Cleaning inside the printer will eliminate or reduce these
problems.

Cleaning inside the 1 Turn the printer off and unplug the power cord, then wait for
the printer to cool.
printer
2 Open the top cover and remove the toner cartridge.
Note: To prevent damage to
the toner cartridge, do not 3 With a dry, lint-free cloth, wipe away any dust and spilled toner
expose it to light for more from the toner cartridge area and the toner cartridge cavity.
than a few minutes. Cover it
with a piece of paper, if
necessary. Also, do not
touch the black transfer
roller inside the printer. By
doing so, you can damage
the printer.

6.4 MAINTAINING YOUR PRINTER

 Cleaning the Printer

4 Locate the long strip of glass (LSU) inside the top of the
cartridge compartment, and gently swab the glass to see if dirt
turns the white cotton black.

5 Reinsert the toner cartridge and close the top cover. Then, turn
the printer on.

Printing a cleaning Printing a cleaning sheet cleans the drum inside the toner
cartridge. Use this process if you are experiencing blurred,
sheet faded or smeared printouts. This process will produce a page
with toner debris, which should be discarded.

1 Make sure the printer is turned on and in the ready state and
that there is paper loaded in the paper tray.

2 Press and hold on the control panel for about 10 seconds

until all control panel lights remain steadily lit, then release.

3 Your printer automatically picks up a sheet of paper from the

paper tray and prints out a cleaning sheet with the dust or
toner particles on it.

MAINTAINING YOUR PRINTER 6.5

 7 Problem Solving
CHAPTER

This chapter gives helpful information for what to do if you

encounter a printer error. It provides information on the
following topics:

◆ Troubleshooting Checklist

◆ Solving General Printing Problems

◆ Printing Special Pages

◆ Clearing Paper Jams

◆ Solving Print Quality Problems

◆ Troubleshooting Error Messages

◆ Common Windows Problems

◆ Common Macintosh Problems

◆ Troubleshooting PS Errors
 Troubleshooting Checklist
If the printer is not working properly, complete the following checklist in order. If the printer
does not pass a step, follow the corresponding troubleshooting suggestions.

Check Solution

Make sure that the light on • If no lights are on, check the power cord
the control panel is on. connection. Check the power switch. Check the
power source by plugging into another outlet.
• If other lights are on, go to “Troubleshooting Error
Messages” on page 7.22.

Press the button to print a • If a demo page does not print, check the paper
demo page to verify that the supply in the paper tray.
printer is feeding paper correctly. • If the paper jams in the printer, go to “ Clearing
See page 7.6. Paper Jams” on page 7.7.
• If the indicator light is illuminated on the control
panel, go to “Troubleshooting Error Messages” on
page 7.22.

Check the demo page to see if it If there is a print quality problem, go to “Solving
is printed correctly. Print Quality Problems” on page 7.16.

Print a short document from a • If the page does not print, check the cable
software application to verify connection between the printer and computer.
that the computer and printer • Check the print queue or print spooler (print
are connected and are monitor in Mac) to see if the printer has been
communicating correctly. paused.
• Check the software application to make sure you
are using the proper printer driver and
communication port. If the page is interrupted
during printing, go to “Solving General Printing
Problems” on page 7.2.

If completing the checklist did • “Solving General Printing Problems” on page 7.2.
not diagnose the problem with • “Troubleshooting Error Messages” on page 7.22.
the printer, check the following • “Common Windows Problems” on page 7.25.
troubleshooting sections. • “Common Macintosh Problems” on page 7.26.
• “Troubleshooting PS Errors” on page 7.28.

PROBLEM SOLVING 7.1

 Solving General Printing Problems
If you have any problems with the operation of your Phaser 3310 printer, refer to the table
for suggested solutions.

Problem Possible Cause Solution

The printer does not The printer is not If no lights are on, check the power
print. receiving power. cord connections. Check the power
switch and the power source.

Your printer is not Select Xerox Phaser 3310 or

selected as the default Xerox Phaser 3310 PS as your
printer. default printer.

Check the printer for • The printer cover is not closed.

the following: • Paper is jammed.
• No paper is loaded.
• Toner cartridge is not installed.
• Printer system error occurs.
Contact a service representative.

The printer may be in Add paper to the Multi-Purpose tray,

manual feed mode and and press the button on the
out of paper. (The printer’s control panel.
and the lights are
blinking.)

The connection cable Disconnect the printer cable and

between the computer reconnect it.
and the printer is not
connected properly.

The connection cable If possible, attach the cable to

between the computer another computer that is working
and the printer is properly and print a job. You may
defective. also try using a different printer
cable.

The port setting is Check the Windows printer setting to

incorrect. make sure that the print job is sent
to the correct port (for example,
LPT1). If the computer has more
than one port, make sure the printer
is attached to the correct one.

7.2 PROBLEM SOLVING

 Solving General Printing Problems

Problem Possible Cause Solution

The printer does not The printer may be Check the printer properties to make
print. (continued) configured incorrectly. sure that all print settings are correct.

The printer driver may Uninstall the printer driver, then

be incorrectly installed. reinstall the printer driver. Try printing
a demo page.

The printer is Check the lights on the control panel to

malfunctioning. determine if the printer is indicating a
system error.

Printer selects media The paper source For many software applications the
from the wrong selection in the printer paper source selection is found under
paper source. properties may be the Paper tab within the printer
incorrect. properties. Select the correct paper
source.

Paper does not feed Paper has not been Remove paper from the paper tray and
into the printer. loaded correctly. reload it correctly.

There is too much paper Remove excess paper from the tray .
in the paper tray.

The paper is too thick. Use only paper that meets the
specifications required by the printer.

The job may be very Reduce the complexity of the page or

Print job is extremely complex. try adjusting the print quality settings.
slow.
If this problem occurs frequently, add
The maximum speed of memory to the printer.
14 pages per minute
cannot be exceeded even
when more memory is
added.

If using Windows 9x/Me, From the Start menu, choose Settings

the Spooling Setting may and Printers. Right-click the Xerox
be set incorrectly. Phaser 3310 printer icon, choose
Properties, click the Details tab, and
then choose the Spool Settings
button. Select the desired spool setting
from the available choices.

PROBLEM SOLVING 7.3

 Solving General Printing Problems

Problem Possible Cause Solution

Print job is extremely The computer may have Install more random-access memory
slow. (continued) insufficient random- (RAM) in your computer. See “Memory
access memory (RAM). and PostScript SIMMs” on page F.2.

Half of the page is The page layout is too Simplify the page layout and remove
blank. complex. any unnecessary graphics from the
document, if possible. Install more
memory. See “Memory and PostScript
SIMMs” on page F.2.

The page orientation Change the page orientation in your

setting may be application.
incorrect.

The paper size and the Make sure that the paper size in the
paper size settings do print settings matches the paper in
not match. the paper tray.

The paper keeps There is too much Remove excess paper from the tray.
jamming. paper in the paper tray. If printing special media, use the
Multi-Purpose Tray.

An incorrect type of Use only paper that meets the

paper is being used. specifications required by the printer.

An incorrect output Media such as thick paper should not

method is being used. be printed using the standard face-
down stacker. Use the rear face-up
output tray instead.

There may be debris Open the top cover and remove the
inside the machine. debris.

7.4 PROBLEM SOLVING

 Solving General Printing Problems

Problem Possible Cause Solution

The printer prints, but The printer cable is Disconnect the printer cable and
the text is wrong, loose or defective. reconnect it. Try a print job that you
garbled, or incomplete. know works. If possible, attach the
cable and printer to another computer
and try a print job that you know
works. Finally, try a new printer cable.

The wrong printer driver Check the application’s printer

was selected. selection menu to make sure that your
printer is selected.

The software application Try printing a job from another

is malfunctioning. application.

The operating system is If printing from Windows (any

malfunctioning. version), exit to a Dos prompt and
verify functionality with the following
command: At a C:\ prompt, type Dir
LPT1, then press Enter. (This
assumes you are connected to LPT1.)
Exit Windows and reboot the
computer. Turn the printer off and then
back on again.

The toner cartridge is Replace the toner cartridge.

Pages print, but are defective or out of toner.
totally blank.
The sealing tape may Remove the toner cartridge and pull
still be in the toner out the sealing tape. Reinstall the
cartridge. toner cartridge, and check by printing
a demo page.

The file may have blank Check the file to make sure that it
pages. does not contain blank pages.

Some parts, such as the Contact a service representative.

controller or the board
may be defective.

PROBLEM SOLVING 7.5

 Printing Special Pages
There are special pages within the memory of the printer that
will help you to diagnose and learn about problems with your
printer.

Use the button on the printer control panel to print these

special pages. The printer must be in the ready mode.

Demo Page
Xerox Phaser 3310
Printing the demo page will help you check if the printer is
Excellent Performance, High quality
Laser Printer
properly working.
Robust Network connectivity

Press and hold for about 2 seconds until the control panel
Compatibility

lights blink slowly.

Configuration Sheet
Xerox Phaser 3310
The configuration sheet lists many of the current settings and
properties of the printer.

To print the configuration sheet, press and hold for about 6

seconds until the control panel lights blink rapidly.

Cleaning Sheet
This printing cleans the drum of the toner cartridge. Use this
process if you are experiencing blurred, faded or smeared
printouts.

Press and hold for about 10 seconds until the control panel
lights remain illuminated. Discard the blank page produced
from the cleaning process.

Note: The cartridge cleaning process takes some time. To stop the
printing, turn the power off.

7.6 PROBLEM SOLVING

 Clearing Paper Jams
Occasionally, paper can become jammed during a print job. Some of the causes include:

• The paper tray is loaded improperly or overfilled.

• The paper tray has been pulled out during a print job.
• The top cover has been opened during a print job.
• Paper that does not meet paper specifications has been used. See “Paper Specifications” on
page A.2.
• Paper that is outside of the supported size range has been used. See “Paper Specifications”
on page A.2.

If a paper jam occurs, the and the lights remain lit on the control panel. Find and
remove the jammed paper. If the location of the paper jam is not obvious, look inside the
printer.

Output Area

Note: Paper jams in this area may result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water because hot water will set the toner into the fabric.

1 If the paper is almost completely visible

from the top output tray, pull the
remaining paper carefully out of the
printer.

PROBLEM SOLVING 7.7

 Clearing Paper Jams

2 If the jammed paper is not visible or

there is resistance when you pull the
paper, open the rear output tray.

3 Remove the stopper fastening the rear

output tray, and push the tray down so
that it is open at 90 degrees angle.
2

4 If there is resistance when you pull the Exit roller

paper, squeeze the handle on the right
end of the exit roller 1 , then pull the
roller in the direction of arrow 2 .

2 1

5 Remove the jammed paper.

7.8 PROBLEM SOLVING

 Clearing Paper Jams

6 Replace the exit roller.

Make sure that you click the right

end of the roller back in place. If you
fail to do so, the printer system will
recognizes that the printer cover is open
or that a system fuser error has
occurred, and the light on the control
panel will turn on.

7 Replace the stopper and close the rear

output tray.

8 To resume printing, open the top cover,

and then close it close it again.

Note: If the and the lights do not

turn off, there is still jammed paper inside
the printer. Check the input area and the
inside of the printer.

PROBLEM SOLVING 7.9

 Clearing Paper Jams

Input Area
Note: If paper has entered the toner cartridge area, follow the instructions on page 7.12. It is easier to
remove such jams from the inside of the printer than the paper input area.

1 Slide out Tray 1 to expose the jammed

paper.

2 Remove any misfed paper by pulling it

out by the visible edge from the tray.
Make sure that all of the paper is
properly aligned in the tray.

Note: If the paper is jammed in the

paper feed area and cannot be
accessed from inside the printer, remove
Tray 1 from the printer and carefully pull
the jammed paper free from the printer.

7.10 PROBLEM SOLVING

 Clearing Paper Jams

3 Slide the tray back into the printer.

4 To resume printing, open the top cover,

and then close in again.

Note: If the and the lights do not

turn off, there is still jammed paper inside
the printer. Check the inside of the printer.

PROBLEM SOLVING 7.11

 Clearing Paper Jams

Inside the Printer

Note: Paper jams in this area may result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water because hot water will set the toner into the fabric.

1 Open the top cover and remove the

toner cartridge.

CAUTION: To prevent damage to the

toner cartridge, do not expose it to light
for more than a few minutes. Place a
piece of paper over the top of the toner
cartridge to shield it while it is out of the
printer.

2 Carefully lift up the guide feed.

Guide feed

3 Gently pull the paper toward you to

remove it from the printer.

7.12 PROBLEM SOLVING

 Clearing Paper Jams

4 Flip down the guide feed, and reinstall

the toner cartridge.

Note: If the toner cartridge is difficult to

reinstall, make sure the guide feed has
been flipped back down into position.

5 Close the top cover. Printing can be

resumed.

Note: If you have the optional Tray 2 installed, and cannot find the jammed paper in the output
or input area, or inside the printer, the paper jam may have occurred in the optional Tray 2. See
the next page to clear the jammed paper in the optional tray.

PROBLEM SOLVING 7.13

 Clearing Paper Jams

In the Optional Tray 2

1 Pull the option Tray 2 out of the printer.

2 If you see the jammed paper, remove

the paper from the tray.

3 If you cannot find the jammed paper in

the Tray 2, pull the upper Tray 1 half
way out of the printer, and remove the
paper as shown in the figure at right.

4 Slide the trays back into the printer.

Open the top cover, then close it again.
Printing can be resumed.

7.14 PROBLEM SOLVING

 Clearing Paper Jams

Tips for Avoiding Paper Jams

By selecting correct paper types and loading them properly,
you should be able to avoid most paper jams. If paper jams
occur, follow the steps outlined in “Clearing Paper Jams” on
page 7.7. If jams occur frequently, make sure you are
following these tips to avoid jams.

• Follow the procedures in “Load Paper” on page 2.5 to load

the paper properly. Make sure the adjustable guides are
positioned correctly.

• Do not overload the paper tray. Make sure the paper is under
the paper capacity mark on the inside of the paper tray.

• Do not pull out the paper tray while print jobs are in process.

• Flex, fan and straighten the paper before loading it.

• Do not load stacks of labels or transparencies in Tray 1.

Labels or transparencies must be fed using the Multi-Purpose
Tray.

• Do not load wrinkled, creased, damp or highly curled paper.

• Do not mix paper types in the paper tray.

• Use only recommended print media. See “Paper

Specifications” on page A.2.

• Make sure that the recommended print side is facing down

when loading the paper into Tray 1 or optional Tray 2 and
facing up when loading into the Multi-Purpose Tray.

• Keep print media stored in an acceptable environment.

PROBLEM SOLVING 7.15

 Solving Print Quality Problems

Print Quality Checklist

General print quality problems can be solved by following the checklist below.

• Check the printer properties to make sure that you are using the best available print quality
option (see page 5.18).
• Redistribute the toner in the toner cartridge (see page 6.2).
• Clean the inside of the printer (see page 6.4).
• Adjust the print resolution from the printer properties (see page 5.18).
• Check to make sure that Toner Save Mode is off (see page 5.6).
• Troubleshoot general printing problems (see page 7.2).
• Install a new toner cartridge, then check print quality again (see page 2.3).

Solving Print Quality Problems

Problem Solution

Light or faded print If a vertical white streak or faded area appears on the page:

• The toner supply is low. You may be able to temporarily

AaBbCc
AaBb Cc extend the toner cartridge life. See “Redistributing
AaBbCc Toner” on
AaBb
Aa BbCc
Cc page 6.2. If this does not improve the print quality, install a
AaBbCc
AaBb
Aa BbCc
Cc new toner cartridge. AaBbCc
AaBb
Aa BbCc
Cc AaBbCc
• The paper may not meet paper specifications (for example,
AaBb
Aa BbCc
Cc the paper is too moist or too rough). SeeAaBbCc
“Paper
Specifications” on page A.2.
• If the whole page is light, the print resolution setting is too
light or Toner Save Mode may be on. Adjust the print
resolution and Toner Save Mode within the printer
properties. See page 5.18.
• A combination of faded and smeared defects may indicate
that the toner cartridge needs cleaning. See “Cleaning the
Printer” on page 6.4.
• The surface of the LSU part inside the printer may be dirty.
Clean the LSU (see page 6.5).

7.16 PROBLEM SOLVING

 Solving Print Quality Problems

Problem Solution

Toner specks • The paper may not meet paper specifications (for example,
the paper is too moist or too rough). See “Paper
aBbCc AaBbCc Specifications” on page A.2.
AaBbCc
aBbCc AaBbCc AaBbCc
• The transfer roller may be dirty. See “Cleaning the Inside”
aBbCc AaBbCc on page 6.4. AaBbCc
aBbCc AaBbCc • The paper path mayAaBbCc
need cleaning. See “Cleaning the
aBbCc AaBbCc Inside”on page 6.4. AaBbCc

Dropouts If faded areas, generally rounded, occur randomly on the

page:

AaBbCc AaBbCc
• A single sheet of paper may be defective. Try reprinting the
AaBbCc AaBbCc
job.
AaBbCc AaBbCc
• The moisture content of the paper is uneven or the paper
AaBbCc AaBbCc
has moist spots on its surface. Try a different kind or brand
AaBbCc AaBbCc
of paper. See “Paper Specifications” on page A.2.
• The paper lot is bad. The manufacturing processes can
cause some areas to reject toner. Try a different kind or
brand of paper.
• The toner cartridge may be defective. See Repetitive vertical
defects” on page 7.18.
• If these steps do not correct the problems, contact a
service representative.

Vertical lines If black vertical streaks appear on the page:

• The photosensitive drum inside the toner cartridge has

AaBbCc probably been scratched. Install a new toner cartridge.
AaBbCc
AaBbCc If white vertical streaks appear on the page:
AaBbCc
AaBbCc • The surface of the LSU part inside the printer may be dirty.
Clean the LSU (see page 6.5).

PROBLEM SOLVING 7.17

 Solving Print Quality Problems
AaBbCc AaBbCc
AaBbCc AaBbCc
AaBbCc AaBbCc
AaBbCc AaBbCc
AaBbCc
Problem Solution AaBbCc
Gray background If the amount of background toner shading becomes
unacceptable, the procedures below may help to clear the
condition:
AaBbCc
AaBbCc • Change the paper to a lighter basis weight. See “Paper
AaBbCc Specifications” on page A.2.
AaBbCc • Check the printer’s AaBbCc
environment; very dry (low humidity)
BbCc AaBbCc
BbCc or high humidity (higher than 80 % RH) conditions can
AaBbCc
BbCc increase the amountAaBbCc
of background shading.
aBbCc • Install a new toner AaBbCc
cartridge.
aBbCc AaBbCc
Toner smear • Clean the inside of the printer. See “Cleaning the Inside” on
page 6.4.
• Check the paper type and quality. See “Paper
Specifications” on page A.2.
• Try installing a new toner cartridge.
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Repetitive vertical If marks repeatedly appear on the printed side of the page
defects at even intervals:

• The toner cartridge may be damaged. If a repetitive mark

AaBbCc occurs every 95 mm or 38 mm on the page, print the
AaBbCc cleaning sheet several times to clean the cartridge (see
AaBbCc page 6.5). If you still have the same problems, install a
AaBbCc new toner cartridge.
AaBbCc • Parts in the printer may have toner on them. If the defects
occur on the back of the page, the problem will likely
correct itself after a few more pages.
• The fusing assembly may be damaged. Contact a service
representative.

7.18 PROBLEM SOLVING

 Solving Print Quality Problems

AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Problem Solution

Background scatter Background scatter results from bits of toner distributed on

the printed page.

AaBbCc • The paper may be too damp. Try printing AaBbCc

with a different

A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
moisture from the air.
AaBbCc
batch of paper. Do not open packages of paper
AaBbCc
necessary so that the paper does not absorb
until
too much
AaBbCc
AaBbCc
• If background scatter occurs on an envelope, change your
printing layout to avoid printing over areas that have
overlapping seams on the reverse side. Printing on seams
can cause this problem.
• If background scatter covers the entire surface of a printed
page, adjust the print resolution through your software
aBbCc AaBbCc
application or the printer properties.
aBbCc AaBbCc
aBbCc AaBbCc
aBbCc Misformed characters AaBbCc
• If characters are improperly formed, producing hollow
aBbCc images, the paper stock may be too slick. Try a different
AaBbCc
paper. See “Paper Specifications” on page A.2.
• If characters are improperly formed, producing a wavy
effect, the scanner unit may need service. Check to see if it
also occurs on a demo page by pressing the button on
the control panel when the printer is ready. If you need
service, contact a service representative.

Page skew • Check the paper type and quality. See “Paper
Specifications” on page A.2.
AaBbC • Make sure that the paper or other media is loaded correctly
AaBbCcc and the guides are not too tight or too loose against the
AaBbC paper stack.
AaBbCcc
AaBbCc

PROBLEM SOLVING 7.19

 AaBbCc
AaBbCc

Solving Print Quality Problems

AaBbCc
AaBbCc
AaBbCc AaBbCc
Problem Solution
AaBbCc
AaBbCc AaBbCc
AaBbCc
AaBbCc AaBbCc
• Check the paper type and quality. Both high temperature
Curl or wave
AaBbCc
AaBbCc AaBbCc
and humidity will cause paper curl. See “Paper
AaBbCc Specifications” on page A.2. AaBbCc
• Turn over the stack of paper in the paper tray. Also try
rotating the paper 180° in the paper tray.
• Open the rear output tray and try printing to the face up
output tray.

Wrinkles or creases • Make sure that paper is loaded properly.

• Check the paper type and quality. See “Paper
Specifications” on page A.2.
• Open the rear output tray and try printing to the face up
output tray.
• Turn over the stack of paper in the paper tray. Also try
rotating the paper 180° in the tray.

Back of printouts dirty • The transfer roller may be dirty. See “Cleaning the Inside”
on page 6.4.
• Check if the toner is leaking. Clean inside the printer.
aBbCc AaBbCc
aBbCc AaBbCc
aBbCc AaBbCc
aBbCc AaBbCc
aBbCc AaBbCc

Black pages • The toner cartridge may not be installed properly. Remove
the cartridge and reinsert it.
• The toner cartridge may be defective and need replacing.
Install a new toner cartridge.
• The printer may require repairs. Contact a service
representative.

7.20 PROBLEM SOLVING

 AaBbCc
AaBbCc
AaBbCc
Solving Print Quality Problems

Problem Solution

Loose toner • Clean the inside of the printer.

AaBbCc • Check the paper type and quality. See “Paper
AaBbCc Specifications” on page A.2.
AaBbCc • Try installing a new toner cartridge.
AaBbCc • If the problem persists, the printer may require repairs.
AaBbCc Contact a service representative.

Character Voids Character voids are white areas within the parts of
characters that should be solid black:

• If you are using transparencies when you experience this

A problem, try another type of transparency. (Because of the

composition of transparency media, some character voids
are normal.)
• You may be printing on the wrong surface of the paper.
Remove the paper and turn it around.
• The paper may not meet paper specifications. See “Paper
Specifications” on page A.2.

Horizontal stripes If horizontally aligned black streaks or smears appear:

• The toner cartridge may be installed improperly. Remove

AaBbCc the cartridge and reinsert it.
AaBbCc • The toner cartridge may be defective. Install a new toner
AaBbCc cartridge.
AaBbCc • If the problem persists, the printer may require repairs.
AaBbCc Contact a service representative.

PROBLEM SOLVING 7.21

 Troubleshooting Error Messages
When the printer detects an error, the control panel indicator lights will indicate error
messages. Find the light pattern below that matches the printer light pattern and follow the
solutions to clear the error.

Printer Light Patterns

Light status legend

symbol for “light off”

symbol for “light on”

symbol for “light blinking”

Power off

• Check the power cord and the power switch if your printer does not
generate a response.
• Make sure that the printer is powered with the specified AC voltage.

Paper out

The printer is out of paper in the paper tray. The light blinks until
paper is added.
• Loading paper into the tray will cancel this message and allow you to
continue with the print job.

7.22 PROBLEM SOLVING

 Troubleshooting Error Messages

Paper out in the manual feed mode

While printing in the manual feed mode, the printer is out of paper in
the Multi-Purpose Tray.
• Load the correct paper into the Multi-Purpose Tray and press the button
on the control panel to print each page.

Paper jam

Paper is jammed inside the printer.

• Clear the paper jam. See “Clearing Paper Jams” on page 7.7.

Door open, no toner cartridge

The printer top cover may be opened or the toner cartridge is not
installed.
• Check that the printer top cover door and rear door (face-up output tray)
are closed properly.
• Make sure that the toner cartridge is correctly installed in the printer.

PROBLEM SOLVING 7.23

 Troubleshooting Error Messages

Memory out (Insufficient Memory)

The printer ran out of memory in the middle of a print job. The page
being printed may have been too complex for the memory capacity of
the printer. Press the button to cancel the current job.
• Turn the printer power off and back on to remove any unnecessary fonts,
macros, or any data currently in printer memory.
• Add more printer memory. See “Memory and PostScript SIMMs” on page F.2.
• For a temporary solution, simplify the image or print at a lower resolution.

System error

• Reset the printer by briefly turning the printer off and back on again.
• If the error persists, contact the service representative.

7.24 PROBLEM SOLVING

 Common Windows Problems

Problem Possible Cause and Solution

“File in Use” message Quit all software applications. Remove all software from the
appears during installation. StartUp Group, then restart Windows. Reinstall the printer
driver.

“Error Writing to LPTx” • Make sure that the cables are connected correctly, the
message appears. printer is on, and the light on the control panel is on.

• If bi-directional communication is not turned on in the

driver, it will also cause this message.

“General Protection Fault”, Close all other applications, reboot Windows, and try
“Exception OE”, “Spool32”, printing again.
or “Illegal Operation”
messages appears.

Note: Refer to Microsoft Windows 9x, Me, NT 4.0, 2000 or XP documentation that came with your
PC for further information on Windows error messages.

PROBLEM SOLVING 7.25

 Common Macintosh Problems

Problems in the Chooser

Problem Possible Cause and Solution

The printer driver icon Software is not installed correctly.

does not appear in the
Chooser. • The LaserWriter driver should be present as a part of the
Macintosh OS. Make sure that the LaserWriter driver is in the
Extensions folder within the Systems folder. If not, install
the LaserWriter driver component from the Macintosh OS CD.
• Make sure that you are using a high-quality cable.
• Make sure that the printer is on the correct network. Select
Network or AppleTalk Control Panel from Control
Panels in the Apple menu and then choose the correct
network.

The printer name does • Make sure that the cables are connected correctly, the
not appear in the Select printer is on, and the light is on.
a PostScript Printer box
in the Chooser. • Make sure that the correct printer driver has been selected
in the Chooser.
• If the printer resides on a network with multiple zones,
make sure that the correct zone is selected in the
AppleTalk Zones box in the Chooser.
• Make sure AppleTalk is on. (The button next to Active is
selected in the Chooser.) You may need to restart the
computer to activate the change.

7.26 PROBLEM SOLVING

 Common Macintosh Problems

Printing Errors
Problem Possible Cause and Solution

You cannot use the Background Printing has not been selected.
computer while the printer
is printing. • For LaserWriter 8.3, turn Background Printing on in the
Chooser. Status messages will now be redirected to the
Print Monitor allowing you to continue working while the
computer is processing data to be sent to the printer.
• For LaserWriter 8.4 or higher, turn Background Printing
on at the Print dialog box.

PROBLEM SOLVING 7.27

 Troubleshooting PS Errors
The following situations are PS language specific and may occur when several printer
languages are being used.

Note: To receive a printed or screen displayed message when PS errors occur, open the Print Options
dialog box and click the desired selection next to the PostScript errors section.

Problem Possible Cause Solution

PostScript file can not The PostScript option may • Print a configuration page and
be printed. not be installed. verify that the PS version is
available for printing.
• If PostScript is not available,
install the PostScript option. See
“Memory and PostScript SIMMs”
on page F.2.

“This job contains The pure binary data Open the Properties of the
binary data...” option is not supported by PostScript driver, click on
message appears. the PostScript driver. PostScript, and click on
Advanced button. The pure
binary data option is not
supported. Choose another.

A PS error page Print job may not be PS. Make sure that the print job is a
prints. PS job. Check to see whether the
software application expected a
setup or PS header file to be sent
to the printer.

The optional Tray 2 is The printer driver has not Open the PostScript driver
not selected in the been configured to properties and set the Option Tray
driver. recognize the optional item of Device option to
Tray 2. Installed.

7.28 PROBLEM SOLVING

 Troubleshooting PS Errors

Memo

PROBLEM SOLVING 7.29

APPENDIX
A Specifications
This appendix provides information on the following topics:
◆ Printer Specifications
◆ Paper Specifications
 Printer Specifications
Item Specification and Description
Print Speed 14 PPM (A4), 15 PPM (Letter)
Resolution 1200 dpi (Memory expansion recommended)
First Printing Time Less than 15 seconds
WarmUp Time Less than 40 seconds
Power Rating AC 100 ~ 127 V (USA, Canada) / 200 ~ 240 V (Others), 50 / 60 Hz
Power Consumption 350 W average during operation / Less than 12 W in power-save mode
Acoustic Noise Stand by: Less than 35 dB; Operating: Less than 48 dB
Toner Supply Single cartridge
Toner Cartridge Life Laser Printer Cartridge: Yield approximately 3,000 letter/A4 pages, 5 %
area coverage (included with the Printer) Reorder number: 106R00646
High Printer Cartridge: Yield approximately 6,000 letter/A4 pages, 5 %
area coverage (included with the Printer) Reorder number: 106R00645
Duty Cycle Monthly: 12,000 pages maximum
Weight 12.4 Kg / 27.3 lb.
Package Weight Paper: 1.83 Kg
Plastic: 0.33 Kg
External Dimensions 361 (W) x 409 (D) x 294.5 (H) mm (without options)
Operating Environment Temperature:10 ~ 32 °C / 50 ~ 90 °F; Humidity: 20 ~ 80 % RH
Emulation PCL 6, PostScript 3 optional
Random Access Standard 4 MB
Memory (RAM) Expandable to 68 MB
: 72 pin, EDO, non-parity, 60ns;
4 MB, 8 MB, 16 MB, 32 MB, or 64 MB available
Fonts 1 bitmap, 45 scalable, 136 PS3 fonts with PS3 option
Interface Switching Automatic (Parallel, USB, Network)
Interface • 14PPM (A4) Bidirectional Parallel Standard
- Modes supported: Compatible, Nibble, Byte, ECP
• USB Interface Standard
- USB 1.1 compliant
- 12Mbps 1 port
• Network Optional
- Ethernet 10/100M Base T
- Novell
- TCP/IP and AppleTalk
- LPD

SPECIFICATIONS A.1
 Paper Specifications

Overview
This printer accepts a variety of media, such as cut-sheet
paper (including up to 100 % recycled fiber content paper),
envelopes, labels, transparencies and custom-size paper.
Properties such as weight, composition, grain and moisture
content are important factors affecting printer performance and
output quality. Paper that does not meet the guidelines
outlined in this manual can cause the following problems:
• Poor print quality
• Increased paper jams
• Premature wear on the printer, requiring repairs.

Notes:
• Some paper may meet all of the guidelines in this manual and
still not produce satisfactory results. This might be the result of
improper handling, unacceptable temperature and humidity
levels, or other variables over which Xerox has no control.
• Before purchasing large quantities of paper, make sure that the
paper meets the requirements specified in this user guide.
Always test paper before buying large quantities.

CAUTION: Using paper that does not meet that stated

specifications may cause problems for the printer, requiring
repairs. Repairs made necessary by the use of paper not
specified in this manual are not covered by the Xerox warranty
or service agreements.

A.2 SPECIFICATIONS
 Paper Specifications

Supported Sizes of Paper

Tray 1 or Optional Tray 2 Dimensionsa Weight Capacityb

Letter 8.5 X 11 in. (216 X 279 mm)

A4 210 X 297 mm (8.3 X 11.7 in.)

Executive 7.3 X 10.5 in. (191 X 267 mm) 550 sheets of

16 to 28 lb Bond
20 lb Bond
(60 to 105 g/m2)
Legal 8.5 X 14 in. (216 X 356 mm) (75 g/m2) paper

B5 (JIS) 182 X 257 mm (7.2 X 10 in.)

Folio 216 X 330 mm (8.5 X 13 in.)

a. The printer supports a wide range of media sizes. See “Printing on Card Stock or Custom-sized Media” on
page 4.17.
b. Capacity may vary depending on media weight and thickness, and environmental conditions.

Multi-Purpose Tray Dimensionsa Weight Capacityb

Minimum Size (custom) 90 X 148 mm (3.5 X 5.83 in.) 100 sheets of

60 to 163 g/m2 Bond
75 g/m2 Bond
Maximum Size (custom) 216 X 356 mm (8.5 X 14 in.) (16 to 43 lb )
(20 lb) paper

Transparency Thickness:
.10 X .14 mm 20 typical
(0.0039 X 0.0055 in.)
Same minimum and
Labelsc maximum paper sizes as Thickness:
.10 X .14 mm 25 typical
listed above. (0.0039 X 0.0055 in.)

Envelopes up to 90 g/m2 up to 10
(16-24 lb)

a. The printer supports a wide range of media sizes. See “Printing on Card Stock or Custom-sized Media” on
page 4.17.
b. Capacity may vary depending on media weight and thickness, and environmental conditions.
c. Smoothness - 100 to 250 (Sheffield)

Note: You may experience some paper jams when using any media with a length of less than 148
mm (5.83 in.). For optimum performance, make sure you are storing and handling the paper
correctly. Please refer to “Printer and Paper Storage Environment” on page A.6.

SPECIFICATIONS A.3
 Paper Specifications

Guidelines for Using Paper

For best results, use conventional 90 g/m2 (24 lb) paper. Make sure the paper is of good
quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled
or bent edges.

If you are unsure of what type of paper you are loading (such as bond or recycled), check the
label on the package of the paper.

The following problems with paper can cause print quality deviations, jamming, or even
damage to the printer.

Symptom Problem with Paper Solution

Poor print quality or Too moist, too rough, too Try another kind of paper,
toner adhesion smooth, or embossed; between 100 ~ 250 Sheffield,
Problems with feeding faulty paper lot 4 ~ 5 % moisture content.

Dropout, jamming, Stored improperly Store paper flat in its moisture-

curl proof wrapping.

Increased gray Too heavy Use lighter paper, open the rear
background shading output tray.
/printer wear

Excessive curl Too moist, wrong grain • Open the rear output tray.
problems with feeding direction or short-grain • Use long-grain paper.
construction

Jamming, damage to Cutouts or perforations Do not use paper with cutouts or

printer perforations.

Problems with feeding Ragged edges Use good quality paper

Notes:
• Do not use letterhead paper that is printed with low-temperature inks, such as those used in some
types of thermography.
• Do not use raised or embossed letterhead.
• The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or
preprinted forms use inks that are compatible with this fusing temperature (200 °C or 392 °F for 0.1
second).

A.4 SPECIFICATIONS
 Paper Specifications

Paper Specifications

Category Specifications

Acid Content 5.5 ~ 8.0 pH

Caliper .094 ~ .18 mm (3.0 ~ 7.0 mils)

Curl in Ream Flat within 5 mm (.02 in.)

Cut Edge Conditions Cut with sharp blades with no visible fray.

Fusing Compatibility Must not scorch, melt, offset, or release hazardous

emissions when heated to 200 °C (392 °F) for .1
second.

Grain Long Grain

Moisture Content 4 % ~ 6 % by weight

Smoothness 100 ~ 250 Sheffield

Paper Output Capacity

Output Tray Capacity

Top output (Face-down) tray 250 sheets of 20 lb bond (75 g/m2) paper

Rear output (Face-up) tray 100 sheets of 20 lb bond (75 g/m2) paper

SPECIFICATIONS A.5
 Paper Specifications

Printer and Paper Storage Environment

Ideally, the printer and paper storage environment should be
at or near room temperature, and not too dry or humid.
Remember that paper absorbs and loses moisture rapidly.

Heat works with humidity to damage paper. Heat causes the

moisture in paper to evaporate, while cold causes it to
condense on the sheets. Heating systems and air conditioners
remove most of the humidity from a room. As paper is opened
and used, it loses moisture, causing streaks and smudging.
Humid weather or water coolers can cause the humidity to
increase in a room. As paper is opened and used it absorbs
any excess moisture, causing light print and dropouts. Also, as
paper loses and gains moisture it can distort. This can cause
paper jams.

As a result, paper storage and handling are as important as

the paper-making process itself. Paper storage environmental
conditions directly affect the feed operation.

Care should be taken not to purchase more paper than can be

easily used in a short time (about 3 months). Paper stored for
long periods may experience heat and moisture extremes,
which can cause damage. Planning is important to prevent
damage to a large supply of paper.

Unopened paper in sealed reams can remain stable for several

months before use. Opened packages of paper have more
potential for environment damage, especially if they are not
wrapped with a moisture-proof barrier.

The paper storage environment should be properly maintained

to ensure optimum printer performance. The required condition
is 20 ° to 24 °C (68° to 75 °F), with a relative humidity of
45 % to 55 %. The following guidelines should be helpful when
evaluating the paper’s storage environment:
• Paper should be stored at or near room temperature.
• The air should not be too dry or too humid (due to the
hygroscopic properties of paper).
• The best way to store an opened ream of paper is to rewrap it
tightly in its moisture-proof wrapping. If the printer
environment is subject to extremes, unwrap only the amount
of paper to be used during the day’s operation to prevent
unwanted moisture changes.

A.6 SPECIFICATIONS
 Paper Specifications

Envelopes
Envelope construction is critical. Envelope fold lines can vary
considerably, not only between manufacturers, but also within
a box from the same manufacturer. Successful printing on
envelopes depends upon the quality of the envelopes. When
selecting envelopes, consider the following components:

• Weight: The weight of the envelope paper should not exceed

90 g/m2 (24 lb) or jamming may occur.
• Construction: Prior to printing, envelopes should lie flat with
less than 6 mm (0.25 in.) curl, and should not contain air.

• Condition: Envelopes should not be wrinkled, nicked, or

otherwise damaged.

• Temperature: You should use envelopes that are compatible

with the heat and pressure of the printer.

• Size: You should only use envelopes within the following size
ranges.

Minimum Maximum
Multi-Purpose 90 X 148 mm 216 X 356 mm
Tray (3.5 X 5.83 in.) (8.5 X 14 in.)

Optional Tray 2 148 X 210 mm 216 X 356 mm

(5.83 X 8.3 in.) (8.5 X 14 in.)

Notes:
• Use only the Multi-Purpose Tray to print envelopes.
• You may experience some paper jams when using any media
with a length less than 148 mm (5.83 in.). This may be caused
by paper that has been affected by environmental conditions.
For optimum performance, make sure you are storing and
handling the paper correctly. Please refer to “Printer and Paper
Storage Environment” on page A.6.

SPECIFICATIONS A.7
 Paper Specifications

Envelopes with Double side-seams construction has vertical seams at both ends
of the envelope rather than diagonal seams. This style may be
Double Side Seams more likely to wrinkle. Be sure the seam extends all the way to
the corner of the envelope as illustrated below.

Correct

Incorrect

Envelopes with Envelopes with a peel-off adhesive strip or with more than one
flap that folds over to seal must use adhesives compatible with
Adhesive Strips or the heat and pressure in the printer. The extra flaps and strips
Flaps might cause wrinkling, creasing, or even jams and may even
damage the fuser.

Envelope Margins The following gives typical address margins for a commercial
#10 or DL envelope.

Type of Address Minimum Maximum

Return address 15 mm (0.6 in.) 51 mm (2 in.)

Delivery address 51 mm (2 in.) 89 mm (3.5 in.)

Notes:
• For best print quality, position margins no closer than 15 mm
(0.6 in.) from the edges of the envelope.
• Avoid printing over the area where the envelope’s seams meet.

Envelope Storage Proper storage of envelopes helps contribute to print quality.

Envelopes should be stored flat. If air is trapped in an envelope,
creating an air bubble, then the envelope may wrinkle during
printing. See “Printing on Envelopes” on page 4.12.

A.8 SPECIFICATIONS
 Paper Specifications

Labels
CAUTIONS:
• To avoid damaging the printer, use only labels recommended
for laser printers.
• To prevent serious jams, always use the Multi-Purpose Tray to
print labels and always use the rear output tray.
• Never print on the same sheet of labels more than once and
never print on a partial sheet of labels.

When selecting labels, consider the quality of each component:

• Adhesives: The adhesive material should be stable at

200 °C (392 °F), the printer’s fusing temperature.

• Arrangement: Only use labels with no exposed backing

between them. Labels can peel off sheets with spaces
between the labels, causing serious jams.

• Curl: Prior to printing, labels must lie flat with no more than
13 mm (.5 in.) of curl in any direction.

• Condition: Do not use labels with wrinkles, bubbles, or other

indications of separation.

See “Printing on Labels” on page 4.14.

Transparencies
Transparencies used in the printer must be able to withstand
200 °C (392 °F), the printer’s fusing temperature.

CAUTION: To avoid damaging the printer, use only

transparencies recommended for use in laser printers.

See “Printing on Transparencies” on page 4.15.

SPECIFICATIONS A.9
APPENDIX
B Using Your
Printer with
a Macintosh
Your printer supports Macintosh systems with a built-in USB
interface or 10/100 Base-TX network interface card (option).
When you print a file from Macintosh, you can use the PCL
driver to support your printer’s major printing features. You
can also use PostScript driver by installing the PPD file.

Topics included in this appendix are:

◆ Macintosh Installation
◆ Using PCL Driver
◆ Using PS Driver
 Macintosh Installation

System Requirements
To use your Phaser 3310 printer and its software with a
Macintosh, your system should have:

Macintosh Hardware • One of the following Macintosh models:

Requirement -Power Macintosh series (for network connection only)
-Power Macintosh G3, G4
-iMac series
-iBook series
-Power Book series
• USB interface or network interface (for network connection
only)

Macintosh System • For network connection: System 7.6 or later

Requirement • For USB connection: System 8.6 or later

Printer Hardware • PS SIMM (for PS driver user only. PS SIMM is option)

Requirement • Network interface (for network connection only. Network
interface is option.)

USING YOUR PRINTER WITH A MACINTOSH B.1

 Macintosh Installation

Connecting To Macintosh
You can connect the printer to your Macintosh using the USB
interface or network interface.

USB Connection USB cable is not provided in your printer. Purchase a certified
USB 1.0 or 1.1 compliant cable.

1 Turn off the printer and computer.

2 Hold the USB cable so the icon faces up and connect it

to your printer’s USB connector.

3 Connect the other end of the cable to an available USB port

on your Macintosh computer. If you have any connecting
problems, please refer to your computer documentation.

Note: If you are using a USB hub, connect the printer’s cable to
the first tier of the hub or the printer may malfunction. If the
printer doesn’t work with the hub, connect it directly to the
USB port.

B.2 USING YOUR PRINTER WITH A MACINTOSH

 Macintosh Installation

Network Connection If you have a printer with 10/100Base-TX network interface

card installed (Option), you can connect to an Ethernet
network. Use a Category 5 twisted pair cable with RJ-45
connectors for 10/100Base-T Ethernet.

1 Plug one end of the network cable into the twisted-pair

connector on the back of the printer.

2 Connect the other end to the network hub.

Note: You must configure your printer for the network.

For information about configuring your printer, refer to
the Network User Guide.

USING YOUR PRINTER WITH A MACINTOSH B.3

 Macintosh Installation

Installing Software 1 Turn on your computer and printer.

for Macintosh
2 Insert the CD-ROM which came with your printer into the
CD-ROM drive.

3 Double-click Xerox Phaser 3310 on your Macintosh

desktop.

4 Double-click En, then double-click the Phaser Laser

Printer installer icon.
If you want to see the User Guide, click User Guide.

5 Click Continue, then click Continue.

6 The Phaser Laser Printer Installer opens. Select installation

type. The installer provides two options for software
installation:
• Easy Install (recommended method): This option loads
PPD and installs PCL driver.
• Custom Install : This option allows you to choose which
components will be installed.
If you want to use the PCL driver, you must install it.
If you want to use PostScript driver, you must install
the PPD file.
If you want to use Adobe Acrobat Reader program, you
must install it.

7 Click Install.

8 After installation is complete, click Quit.

B.4 USING YOUR PRINTER WITH A MACINTOSH

 Using PCL Driver
If you want to use your printer’s PCL driver on your Macintosh
computer, take the following steps:

Installing PCL Driver on the USB-connected Macintosh

1 From the Apple menu, select Chooser.

2 From the left pane of the Chooser window, click Phaser

3310. Then the Phaser 3310 will appear in the right pane
of the Chooser window.

3 Click the Phaser 3310, and close the Chooser window.

4 You see the message box indicating that you have changed
your current printer. Click OK.

5 A Phaser 3310 printer icon will be created on your desktop.

USING YOUR PRINTER WITH A MACINTOSH B.5

 Using PCL Driver

Printing from a Macintosh

When you print with a Macintosh, you need to check the
printer software setting in each application you use. Follow
these steps to print from a Macintosh:
1 Open a Macintosh application and select a file you want to
print.

2 Open the File menu, and click Page Setup (Document

Setup in some applications). You will see the Page Setup
dialog box.

3 Choose your paper size, orientation, paper type and other

options and click OK.

B.6 USING YOUR PRINTER WITH A MACINTOSH

 Using PCL Driver

Choose Watermark if you want to add a watermark to

each page in your document to emphasize its purpose or
indicate how it should be handled. For details on the
watermark option, see page 5.21.

4 Now open the File menu and click Print. You see the main
printer settings dialog box.

USING YOUR PRINTER WITH A MACINTOSH B.7

 Using PCL Driver

5 Choose the number of copies and indicate which pages you

want to print. For advanced printing features, select the
desired option. For details, see page B.9.

Select the desired option for

advanced printing features.

6 Click Print when you are finished checking your settings.

B.8 USING YOUR PRINTER WITH A MACINTOSH

 Using PCL Driver

Advanced Printing
The Page Setup dialog box contains five categories of page
setup properties. Listed below is the name of each property.
-Darkness/Quality
-Layout
-Color
-Background Printing
-Paper Source

Figures below display each property in the Page Setup dialog

box.

Darkness/Quality

Select print
darkness.

Select print
resolution.

Layout

Select the number

of pages you want to print
on one sheet of paper. The
pages will appear decreased
in size and arranged on
the sheet.

USING YOUR PRINTER WITH A MACINTOSH B.9

 Using PCL Driver

Color
Select grayscale
mode.
œ Grayscale œ Black&White

Background Printing
Select a priority for your print job in
the queue of jobs waiting to print,
by clicking one of the following:
• Normal to print in the order the
Turns job is received.
background • Urgent to print before any
printing on or Normal priority job.
off. • Print at: to print at the specific
time you enter in the day and
time in the fields to the right.
• Put document on hold to hold
the print job in the print queue
until you are ready to release it.

Paper Source

Select the corresponding paper

source. If Auto Select is set, the
printer automatically selects the
print media according to the
following order: MP Tray, Tray 1,
Tray 2 (option).
Click it if
optional Tray 2
is installed.

B.10 USING YOUR PRINTER WITH A MACINTOSH

 Using PS Driver
If you want to use the PS driver which were installed on your Macintosh computer, you must
install the PPD file to access your printer features and allow the computer to communicate with
your printer.

PPD file installation method is different for USB connection and the network connection.

Installing PPD file on the USB-connected Macintosh

1 Follow the instruction as described on page B.4 to install
the PPD file on your computer.

2 Open the Macintosh HD and double-click Application.

3 Double-click Utilities.
Note: The position of Desktop
Printer Utility may vary 4 Double-click Desktop Printer Utility.
depending to the MAC OS.
5 Select LaserWriter 8, and select Printer (USB) in the list
box. Then click OK.

6 Click the Change button in the USB Printer Selection

section. The name of your printer appears in the list.

7 Click Phaser 3310, then click OK.

8 Click the Auto Setup button in the PostScript Printer

Description (PPD) File section.
If Auto Setup does not work properly, click Select PPD and
choose Xerox Phaser 3310.

9 When the setup is completed, click the Create button.

10 Click the Save button to save Phaser 3310 as a desktop

printer.

USING YOUR PRINTER WITH A MACINTOSH B.11

 Using PS Driver

Installing PPD file on the network-connected Macintosh

1 Follow the instruction as described on page B.4 to install
the PPD file on your computer.

2 From the Apple menu, select Chooser.

3 Click LaserWriter 8 (the PostScript driver provided with

your Macintosh). The name of your printer appears in the
list. Select XEC000xxxxxxxxx from the printer box
(where the xxxxxxxxx varies depending on each of the
products.).

4 When the setup is completed, you see your printer icon is

created as a desktop printer.

If Auto Setup does not work properly, click Select PPD

and choose Xerox Phaser 3310, then click OK.

B.12 USING YOUR PRINTER WITH A MACINTOSH

 Using PS Driver

Printing from a Macintosh

Follow these steps to print from a Macintosh:

1 Open a Macintosh application and select a file you want to

print.

2 Open the File menu, and click Print. You see the main
printer settings dialog box.

3 Choose the number of copies and indicate which pages

you want to print. For advanced printing features, select
the desired option.

4 Click Print when you are finished checking your settings.

USING YOUR PRINTER WITH A MACINTOSH B.13

APPENDIX
C Printing from
DOS Applications
While your printer is primarily a Windows printer, you can
also print from a DOS software program using the Remote
Control Panel utility provided in the Phaser 3310 CD-ROM.

Topics included in this Appendix are:

◆ About Remote Control Panel for DOS

◆ Installing the Remote Control Panel for DOS Users
◆ Selecting Print Settings
About Remote Control Panel for DOS
DOS users have access to many printer features through
specific DOS printer drivers; however, many software
manufactures do not develop printer drivers for their software
programs. The Xerox Phaser 3310 printer provides the DOS
software control panel for improved printer control when DOS
printer drivers are not available or when certain print settings
are not available through DOS software programs.

Note: The Phaser 3310 printer’s Remote Control Panel is not a

printer driver. It should be used to set print settings that are not
available through DOS software programs. Printer drivers are
supplied by the manufacturers of your DOS software programs. If
your DOS software program does not include a printer driver for
your Xerox printer, contact the manufacturer of the software
program or use one of the alternate printer drivers.

PRINTING FROM DOS APPLICATIONS C.1

 Installing the Remote Control Panel
for DOS Users
The Remote Control Panel utility is provided on the printer
software CD-ROM.

x Phaser 3310
1 Place the CD-ROM in the CD-ROM drive. Installation will
Xero
start automatically.

If the CD-ROM drive does not automatically run:

Select Run from the Start menu, and type

x:\cdsetup.exe in the Open box (where x is the drive
letter for the CD-ROM drive), then click OK.

2 When the opening screen appears, select the appropriate

language.

C.2 PRINTING FROM DOS APPLICATIONS

 Installing the Remote Control Panel for DOS Users

3 Click Install RCP.

4 Click Next.

PRINTING FROM DOS APPLICATIONS C.3

 Installing the Remote Control Panel for DOS Users

5 The files are copied into the appropriate directory.

6 Click Finish.

Uninstall Remote Control Panel

The Uninstall icon in the Phaser 3310 program group allows
you to select and remove any or all of the Windows Phaser
3310 printing system components.

1 From the Start menu, select Programs.

2 Select Xerox Phaser 3310, and then

Uninstall Remote Control Panel.

3 Click OK.

4 The Xerox Phaser 3310 Remote Control Panel and all of its
components are removed from your computer.

5 Click Finish.

C.4 PRINTING FROM DOS APPLICATIONS

Selecting Print Settings
When you are running DOS, you can use this Remote Control
Panel to select print settings that may not be available on
some DOS programs. Typically, duplicate print settings that are
selected from a DOS software program override the ones that
are selected in the Phaser 3310 Remote Control Panel.

Starting Remote Control Panel

1 From the Start menu, select Programs.

2 Select Xerox Phaser 3310, and then Remote Control
Panel.

3 The Dialog box allows you to access all the information you
need when using your printer. If necessary, click other tabs
on the top of the dialog box to access other features.

4 When you complete the print settings, click Send until the
Print dialog box is displayed.

PRINTING FROM DOS APPLICATIONS C.5

 Selecting Print Settings

The Remote Control Panel allows you to access the following

features:

PRINTING

• Paper Size sets the paper size.

• Paper Tray sets the default paper source.

• Copies sets the number of copies printed for each page.

• Orientation determines how the output is printed on the

page.

• Top Margin sets the top margin of the print material.

• Left Margin sets the left margin of the print material.

• Auto CR sets how the printer performs a carriage return.

• Quality determines the print resolution.

C.6 PRINTING FROM DOS APPLICATIONS

 Selecting Print Settings

CONFIG

• Emulation You can select the emulation for printing a document

between AUTO and PCL. The factory default is AUTO.

• Power Save determines the length of time the printer waits

after a job is printed before it goes to a reduced power state. If
the printer is used frequently, select OFF which keeps the
printer ready to print with the minimum warm-up time. This
uses more electricity to keep the printer warm and ready to
print.

• Auto Continue determines what action the printer should take

when a manual feed print job is sent to the printer and there is
no paper in the Multi-Purpose Tray. If it is checked, the printer
will pick up the paper from the standard Tray 1 or optional Tray
2 after fifteen seconds. Otherwise, the printer will wait for you
to load paper in the Multi-Purpose Tray.

• Jam Recovery determines what action the printer should take

when a paper jam occurs. If it is unchecked, the printer does
not reprint a page that has jammed. If it is checked, the printer
keeps the image in memory for a printed page until the printer
signals that the page has successfully printed. The printer
reprints all jammed pages.

• Econo Mode determines the toner quantity the printer should

use when printing. If it is checked, the printer conserves toner
when printing. The default value is unchecked, which provides
100% usage.

PRINTING FROM DOS APPLICATIONS C.7

 Selecting Print Settings

JOB

• Toner Density determines the toner density of page. The

default value is Medium.

• Paper Type provides the printer with information about the

type of paper to be used for a print job. For the best result, set
this to the paper type you loaded in the paper tray of the
printer. When using the plain paper, set this to Printer default.

• Image Quality improves the print quality of your text and

image and make the characters and images appear smoother. It
is preset to Text Enhancement at the factory.

• Time out determines the amount of time (in seconds) the

printer will wait before printing the last page of a print job that
does not end with a command to print the page or a formfeed
character. You can set from 0 to 300 seconds.

C.8 PRINTING FROM DOS APPLICATIONS

 Selecting Print Settings

TEST

• Self Test prints the configuration sheet. A list of the user

default settings, the installed options, and the amount of printer
memory available prints.

• Demo Page prints the demonstration page. It shows the printer

features and specifications.

PRINTING FROM DOS APPLICATIONS C.9

 Selecting Print Settings

PCL

• Typeface allows you to select the desired typeface. This

setting is ignored when the software application specifies a
font.

• Symbol Set determines the symbol set. A symbol set is a set

of alphabetic and numeric characters, punctuation, and special
symbols used when printing with a selected font.

• Pitch sets the font pitch (only if you have selected a scalable
monospaced font). Pitch refers to the number of fixed-space
characters in a horizontal inch of type.

• Point Size sets the font point size (only if you have selected a
scalable typographic font). Point size refers to the height of the
characters in the font. One point equals approximately 1/72 of
an inch. You can select point sizes from 4.0 to 999.75 in
increments of 0.25 points.

• Lines Per Page sets the number of lines that print on each
page. The setting can range from 5 to 128 lines per page.

• Courier determines the courier font type: Regular or Dark.

• Font List prints the font list showing all the fonts available for
PCL emulation.

C.10 PRINTING FROM DOS APPLICATIONS

 Selecting Print Settings

When installing PS option, you can use fallowing features.

PS 3

• Font List prints the font list showing all the fonts available for
PostScript (only available when the PostScript option is
installed).

• Print error information determines what action the printer

should take when an error occurs in PS interpreter. When set
to Off, the printer does not print error information when error
occurs in PS interpreter. When set to On, the printer prints
error information when error occurs in PS interpreter.

PRINTING FROM DOS APPLICATIONS C.11

APPENDIX
D Using Windows
PostScript Driver
If you want to use the PostScript driver provided with your
system CD-ROM or diskettes to print a document, use the
information on this Appendix.

Topics included in this Appendix are:

◆ Setting Your Printer with the PS Option
◆ Installing PPD Files
◆ Accessing the PS Printer Driver Features
Setting Your Printer with the PS Option
If you want to use the PostScript driver to print a document,
your printer should have:
• PS SIMM (Option)
• 12 MB or more RAM. Phaser 3310 comes with 4 MB as
standard and the 8 MB SIMM included in the PS Option Kit
must also be installed.
For instructions on installing the printer options,
see Appendix F, “Printer Options.”

Installing PPD Files

PPDs, in combination with the PostScript driver, access the
printer features and allow the computer to communicate with
the printer. An installation program for the PPDs is provided on
the Phaser 3310 CD-ROM.

Notes:
• Installing the PostScript printer driver may require the use of the
operating system files on the original CD-ROM or diskette that
came with your system.
• If you have a PostScript 3 driver and want to use it, you must install
the PostScript 3 PPD which is also provided on the Phaser 3310
CD-ROM.

1 Before installing PPD files, make sure that the printer and
the PC are properly connected with parallel, USB, or
optional network interface. For information on:
• Connecting with parallel interface, see page 2.8.
• Connecting with an USB interface, see page 2.17,
“Installing USB Driver.” To use the USB interface, you
must also install the USB port driver.
• Connecting with an optional network interface,
see page F.5, “Network Interface Card.”

USING WINDOWS POSTSCRIPT DRIVER D.1

 Installing PPD Files

2 Insert the CD-ROM shipped with your printer into your

CD-ROM drive.

3 Click the Windows Start button.

4 Select Settings then Printers to open the Printers window.

5 Double click Add Printer.

6 Click Next.

7 Select Local printer. Click Next.

8 Click on Have Disk, click Browse, then choose:

Language Codes
• for Windows 95/98, x:\P3310\Eng(or the desired
Code Language language code.)\addprint\ps\Win9598
• for Windows Me, x:\P3310\Eng(or the desired language
ENG English
code.)\addprint\ps\WinME
ESN Spanish
• for Windows NT 4.0, x:\P3310\Eng(or the desired
FRN French
language code.)\addprint\ps\WinNT
PTB Portuguese
• for Windows 2000, x:\P3310\Eng(or the desired
RUS Russ
language code.)\addprint\ps\Win2K
• for Windows XP x:\P3310\Eng(or the desired language
code.)\addprint\ps\WinXP
where x is the drive letter for the CD-ROM drive,
then click OK.

D.2 USING WINDOWS POSTSCRIPT DRIVER

 Installing PPD Files

9 Click Next.

10 The files are copied into the appropriate directory.

11 Click Next.

USING WINDOWS POSTSCRIPT DRIVER D.3

 Installing PPD Files

12 Click Next.

13 Click Finish.

Note: When you install the

driver, if the dialog box
prompting you to insert the
Windows CD appears, insert
the Windows CD-ROM
shipped with your printer into
your CD-ROM drive. Click
Browse, and then select
CD-ROM drive or click OK.

D.4 USING WINDOWS POSTSCRIPT DRIVER

Accessing the PS Printer Driver Features
Certain printer features are not available in this PS driver. Refer
to “Printer Driver Features” on page 2.15.

The printer automatically switches between PS and Printer

driver depending on the driver you have selected.

Opening the Printer Properties Window

The properties window for the Windows PostScript printer driver
can be opened from the Printers folder or an application.

To open the properties window from the Printer folder:

1. Click the Windows Start button.

2. Select Settings then Printers to open the Printers window.

3. Select Xerox Phaser 3310 PS.

4. Click the right mouse button and select Properties to open

the properties window.

To open the properties window from inside an

application:

1. From the File menu, select Print to open the Print dialog
box.

2. Make sure that Xerox Phaser 3310 PS is selected in the

Name drop-down list.

3. Click Properties to open the properties window.

USING WINDOWS POSTSCRIPT DRIVER D.5

APPENDIX
E Using Your
Printer on
a Network
If you work in a networked environment, the printer can be
shared by other users on the network.

This appendix provides information on the following topics:

◆ About sharing the Printer on a Network
◆ Setting Up a Locally Shared Printer
◆ Setting Up a Network-Connected Printer
About Sharing the Printer on a Network

If you work in a networked environment, you can connect

the Phaser 3310 printer to your network.

Locally Shared
You can connect the printer directly to a selected computer
(called the “host computer”) on the network. The printer
can then be shared by other users on the network through
a Windows 9x, Me, 2000, XP or NT 4.0 network printer
connection.

Network-Connect
If an option network card was installed on your printer (see
page F.5 for information on installing the option network
card in your printer).

Printing Across a Network

Whether the printer is locally connected or network
connected, you need to install the Phaser 3310 printer
software on each computer that will print documents to the
Phaser 3310 printer.

USING THE PRINTER ON A NETWORK E.1

 Setting Up a Locally Shared Printer

Windows 98/Me
Setting Up Host Computer
1 Start Windows.

2 From the Start menu, select Control Panel, and double-

click on the Network icon.

3 Check the File and Print Sharing box, then click OK.
Close the window.

4 Click Start and select Printers from Settings, then double-

click your printer name.

5 Select Properties in the Printer menu.

6 Click the Sharing tab, then check the Shared As box. Fill
in the Shared Name field, then click OK.

Setting Up Client PC
1 Right-click Start, and select Explorer.

2 Open your network folder in the left column.

3 Right-click the shared name, and select Capture Printer

Port.

4 Select the port you want, check the Reconnect at log on

box, then click OK.

5 From the Start menu, select Settings, then Printers.

6 Double-click your printer icon.

7 From the Printer menu, select Properties.

8 Press the Details tab, select the printer port, then click OK.

E.2 USING THE PRINTER ON A NETWORK

 Setting Up a Locally Shared Printer

Windows NT/2000/XP
Setting Up Host Computer
1 Start Windows.

2 From the Start menu, select Settings, then Printers.

(Windows NT/2000)
From the Start menu, select Printers and Faxes.
(Windows XP)

3 Double-click your printer icon.

4 From the Printer menu, select Sharing.

5 Check the Shared box. (Windows NT)

Check the Shared As box. (Windows 2000)
Check the Share this printer box. (Windows XP)

Fill in the Share Name field, then click OK.

(Windows NT)
Fill in the Shared Name field, then click OK.
(Windows 2000/XP)

USING THE PRINTER ON A NETWORK E.3

 Setting Up a Locally Shared Printer

Setting Up Client PC
1 Right-click Start, and select Explorer.

2 Open your network folder in the left column.

3 Click the shared name.

4 From the Start menu, select Settings, then Printers.

(Windows NT/2000)
From the Start menu, select Printers and Faxes.
(Windows XP)

5 Double-click your printer icon.

6 From the Printer menu, select Properties.

7 Press the Ports tab, click Add Port.

8 Select Local port, and click New Port.

9 Fill in the Enter a port name field, enter the shared

name.

10 Click OK, and click Close .

11 Click OK. (Windows NT)

Click Apply, and click OK. (Windows 2000/XP)

E.4 USING THE PRINTER ON A NETWORK

Setting Up a Network-Connected Printer

To use Phaser 3310 printer as a network printer, you must

install an optional network card in your printer. See page F.5
for information on installing network card.

After the network card is installed, you must set up your

printer as a network printer using the documentation and
Xerox SyncThru software provided with the network card.

USING THE PRINTER ON A NETWORK E.5

APPENDIX
F Printer Options
Your printer is a full-featured laser printer that has been
optimized to meet most of your printing needs. Recognizing
that each user may have different requirements, however,
Xerox makes several options available to enhance the
printer’s capabilities.

This appendix provides information on the following topics:

◆ Precautions
◆ Memory and PostScript SIMMs
◆ Network Interface Card
◆ Paper Tray 2
Precautions
DISCONNECT THE POWER CORD:
Never remove the printer control board while the printer is
plugged in.

To avoid the possibility of electrical shock, always disconnect the

power cord when installing or removing ANY internal or external
printer option.

DISCHARGE STATIC ELECTRICITY:

The control board and internal printer options (Memory SIMM,
PS SIMM, Network interface) are sensitive to static electricity.
Before installing or removing an internal option, discharge static
electricity from your body by touching something metal, such as
the metal back plate on any device plugged into a grounded
power source. If you walk round before finishing the installation,
discharge any static electricity once again.

PRINTER OPTIONS F.1

 Memory and PostScript SIMMs

Additional printer memory and the PostScript option are provided on SIMMs (single in-line
memory modules). This procedure is applicable to either option.

Note: Since PostScript setting requires 12 MB of printer memory and the Phaser 3310 comes
with 4 MB standard, installation of the PS SIMM requires installation of a 8 MB SIMM
memory as well (supplied as part of PS Option Kit).

1 Turn the printer power off and unplug

all cables from the printer.

2 Remove the two screws on the rear of

the printer, then remove the control
board cover.

3 Locate the PS SIMM slot (the lower slot

on the left as shown) and the memory
SIMM slot (the upper slot) on the
control board. They are not Memory
interchangeable.
• To install the memory SIMM, continue DRAM MODULE

FLASH-ROM MODULE

with Step 4.
• To install the PS SIMM, go to Step 6.
PS SIMM

F.2 PRINTER OPTIONS

 Memory and PostScript SIMMs

4 Hold the memory SIMM so that the

notch 1 and the connection point 2
are aligned with the slot as shown, and
insert the SIMM all the way into the
upper slot labeled DRAM MODULE at
a 45 degrees angle.
1
DRAM MODULE

2 FLASH-ROM MODULE

5 Rotate it up until it snaps into place.

DRAM MODULE

FLASH-ROM MODULE

6 Hold the PS SIMM so that the notch 1

and the connection point 2 are aligned
with the slot as shown, and insert the
SIMM all the way into the lower slot
labeled FLASH-ROM MODULE at a 45
degrees angle.
1 DRAM MODULE

FLASH-ROM MODULE

7 Rotate it up until it snaps into place.

DRAM MODULE

FLASH-ROM MODULE

PRINTER OPTIONS F.3

 Memory and PostScript SIMMs

8 Make sure that the SIMMs are secured

in place by the metal clips and pins on
both sides of the connectors.
pin

clip

9 Reconnect the power cord and printer

cable, then turn the printer on.

Note: For PostScript driver installation and usage information on a Macintosh system, refer to
Appendix B, “Using Your Printer with Macintosh.” For PS printing on a Windows system,
refer to Appendix D, “Using Windows PostScript Driver.”

F.4 PRINTER OPTIONS

 Network Interface Card
Review the precautions on page F.1 and then follow this procedure to install the Network card
option in your printer.

1 Unpack the network printer card. You

should find the following items.

Network card CD-ROM

(PortThru) (SyncThru)

User Guide

2 Turn the printer power off and unplug all

cables from the printer.

3 Remove the two screws on the back of

the printer, then remove the control
board cover. See the figure on page F.2.

4 Remove the two screws, then remove

the plate.

PRINTER OPTIONS F.5

 Network Interface Card

5 Align the connector on the network card

with the connector on the control board.
Push the card firmly into the connector
until it is completely inserted in place.

6 Tighten the two screws as shown.

7 Tighten the two screws, then replace

the plate.

8 Reconnect the power cord and network

cable, then turn the printer on.

Note: For information on configuring and using the printer on a network environment, refer to
the documentation provided with the network card option.

F.6 PRINTER OPTIONS

 Paper Tray 2
You can increase the paper handling
capacity of your printer by installing the support unit
optional Tray 2. The optional paper tray
consists of two components; the support
unit and paper tray.

paper tray

Label
Note: Be sure you check the label before
using the optional Tray 2. (For use
with Phaser 3310 only)

1 Turn off the printer and unplug all cables

from the printer.

2 Observe the location of the support

unit’s connector and tabs. tap

connector

tap

3 Align the printer with the support unit

and lower it into place on the tabs and
connector.

4 Load paper in Tray 2. For information on

loading paper in the tray, see next page.

PRINTER OPTIONS F.7

 Paper Tray 2

5 Reconnect the cables, then turn the

printer on.

Note: To print from Tray 2, you must configure the printer driver from your application prior to
printing. To access the printer driver, see page 5.2.

Click. If this box is checked,

you can select Tray 2 in the
Paper Source drop-down list.

Load Paper

1 Pull the paper tray out of the printer.

F.8 PRINTER OPTIONS

 Paper Tray 2

2 Push down on the metal paper lift plate to

lock it in place.

3 Load paper with the print side facing

down.

Make sure it is flat in the tray at all four

corners.

4 Slide the tray back into the printer.

PRINTER OPTIONS F.9

 Paper Tray 2

To Change Paper Size in Tray

1 For legal, folio or A4 paper, squeeze the

release on the reverse side of the rear
wall to adjust the tray length.

2 Adjust the side guide to lightly touch

the print media. If necessary, adjust the
rear side guide by pulling up on the tab
and sliding the guide to the left.

3 If necessary, Pinch the rear width guide

and slide it forward until it lightly touches
the print media.

Notes:
• Do not push the width guide far enough to cause the media to warp.
• If you do not adjust the width guide, it may cause a paper jam.

F.10 PRINTER OPTIONS

 Paper Tray 2

Memo

PRINTER OPTIONS F.11

APPENDIX
G Using Your
Printer in Linux
You can use Xerox Phaser 3310 printer in Linux
environment.

This appendix provides information on the following topic:

◆ Linux Driver Installation
 Linux Driver Installation
This Linux driver is designed for the Xerox Phaser 3310 printer
and supports Linux Red Hat 6.0 or higher and Intel Linux. If
your Linux version is not included, this driver might not work
properly.

• Install Setup Script file configuration

a. /cdrom/linux/install.sh
b. /cdrom/linux/ssprt.db
c. /cdrom/linux/readme.txt

Installation
To install the driver, open the x terminal screen and take the
following steps:

1. Mount the Note: To mount the CD-ROM drive, you must be a super user or
must be authorized to mount the CD-ROM by the super user. If
CD-ROM drive. you fail to mount the CD-ROM drive, ask the system
administrator.

To mount the CD-ROM drive:

1 Insert the Xerox Phaser 3310 CD-ROM into the

CD-ROM drive.

2 Mount the CD-ROM drive under a directory like /mnt in

order to access the files on the CD-ROM:
>mount -t iso9660 /dev/cdrom /mnt/cdrom

2. Install setup script. For details on installing the setup script, refer to the
/cdrom/linux/readme.txt file.

Add the driver to the printer list by typing in:

/cdrom/linux>install.sh (or)
/cdrom/linux>./install.sh (if the path of the current
working directory is not determined.)

USING YOUR PRINTER IN LINUX G.1

 Linux Driver Installation

3. Set up the printer To set up:

filter. 1 Run printtool at x terminal.
2 To add the printer driver, click the Add button.
3 In the Add a Printer Entry window, decide the printer type
you will use. Select Local Printer if you have a PC-
connected printer.

4 Click the OK button.

5 If the Info button appears, ignore it, then click the OK
button.

6 The Edit xxxx Entry window opens (where xxxx is the

printer type you have selected at step 3).

If you are not an advanced user, do not change the

Names/Spool Directory/File Limit in Kb/Printer
Device option.

7 Click the Select button in the Input Filter to access filter

setup.

8 Select Xerox Phaser 3310 PCL5e Compatible for the

Printer Type item. Then select the default resolution and
paper size.

9 To save the setting, press the OK button.

10 In the Edit xxxx Entry window, press the OK button to
complete the printer driver installation.

11 You can find that the printer driver is added to the driver
window. Select Quit from the PrintTool menu.

G.2 USING YOUR PRINTER IN LINUX

 INDEX
Numeric D
2-sided printing 5.7 Darkness 5.19
Dark text 5.19
Data light 3.4
Demo button 3.2
demo page, print 2.9, 7.6
A driver
access 5.1
All text to Black 5.19
features 2.15
install 2.12
remove 2.16
repair 2.16
B
booklet printing 5.13
E
envelopes, print 4.12
C error messages 7.22

cancel, print job 5.5

Cancel button 3.1
card stock, print 4.17 F
clean, printer 6.4
clean sheet, print 7.6 face-down tray 4.4
components 1.3 face-up tray 4.4
configuration page, print 7.6 features 1.1
control panel
buttons 3.1
lights 3.3
custom-sized media, print 4.17
G
graphic properties 5.18
all text to black 5.19
darkness 5.19
dark text 5.19
power save mode 5.20
reprint 5.20
reprint when jam 5.20
resolution 5.18
SRT mode 5.19

INDEX i
 INDEX

I
install manual feed
Linux driver G.1 loading paper 4.10
PCL driver for macintosh B.4 paper source setting 5.3
PPD file for windows D.1 Manual light 3.5
printer software, parallel cable 2.12 memory, option F.2
printer software, USB cable 2.17 multi-purpose tray
remote control panel for windows C.2 loading paper 4.8
toner cartridge 2.3 paper source setting 5.3
multiple pages on one sheet, print 5.10

J
N
jam see paper jam
network interface
install network card F.5
set up a locally shared printer E.2
sharing the printer on a network E.1
L n-up printing 5.10

labels, print 4.14

letterhead, print 4.16
load, paper
in the multi-purpose tray 4.8 O
in tray 1 or the optional tray 2 2.5
using the manual feed 4.10 option
Linux driver G.1 memory SIMM F.2
network interface card F.5
paper tray 2 F.7
PS SIMM F.2
M orientation 5.3
output tray, select 4.4
Macintosh rear 4.4
connecting network interface B.3 top 4.4
connecting USB interface B.2 overlay, print 5.24
install macintosh driver B.4
install PPD file B.4
solving common problems 7.26
system requirements B.1
using PS driverr B.11
using PCL driverr B.5
manual 2-sided printing 5.7
manual duplexing 5.7

ii INDEX
 INDEX

P
paper print quality problem, solving
acceptable size and capacities 4.2, A.3 back of printouts dirty 7.20
choose 4.1 background scatter 7.19
guidelines 4.3, A.4 black pages 7.20
load 2.5, 4.6 character voids 7.21
specifications A.2 checklist 7.16
storage environment A.6 curl or wave 7.20
paper jam, clear 7.7 dropouts 7.17
in the optional Tray 2 7.14 grey background 7.18
input area 7.10 horizontal stripes 7.21
inside the printer 7.12 light or feded print 7.16
output area 7.7 loose toner 7.21
tips for avoiding paper jams 7.15 misformed characters 7.19
paper level indicator 4.6 page skew 7.19
Paper light 3.4 toner smear 7.18
paper orientation, setting 5.3 toner specks 7.17
paper out, indicator 7.22 vertical lines 7.17
paper source, setting 5.3 vertical repetitive defects 7.18
paper tray wrinkles or creases 7.20
change paper size in tray 2.6 printer light patterns 7.22
load paper 2.5 printer driver see driver
optional Tray 2 F.7 printer software, install 2.12
paper type, setting 5.3 printing
parallel, connection 2.8 booklets 5.13
poster, print 5.16 cancel 5.5
postscript 3 emulation 1.2 cleaning sheet 7.6
access windows PS driver D.5 configuration page 7.6
install PPD file for Macintosh B.4 demo page 7.6
install PPD file for windows D.1 fitting to a selected paper size 5.12
problem solving 7.28 from windows application 5.1
print media see paper from DOS applications C.1
general problems, solving 7.2
help 5.5
multiple pages on one sheet 5.10
on both sides of the paper 5.7
on different paper for first page 5.28
poster 5.16
quality problems, solving 7.16
scaling 5.11
using page overlay 5.24
watermarks 5.21
with macintosh B.6, B.13

INDEX iii
 INDEX

P (continued) S
problem, solving scaling your document 5.11
common macintosh problems 7.26 setup printer chapter 2
common windows problems 7.25 specifications
error messages 7.22 paper A.2
general 7.2 printer A.1
paper jam 7.7 SRT mode 5.19
print quality 7.16 system error 7.24
PS errors 7.28
Troubleshooting checklist 7.1
PS see postscript 3 emulation
T
toner cartridge
Q cleaning sheet 6.5, 7.6
install 2.3
quality, problems 7.16 life expectancy 6.1
redistribute toner 6.2
save toner 5.6
storage 6.1
R top output tray 4.4
transparency, print 4.15
RCP see remote control panel troubleshooting see problem, solving
Ready Mode 3.3 tray 1 see paper tray
rear output tray 4.4
remote control panel
install C.2
use C.5
remove C.4
U
remove
uninstall, driver 2.16
printer driver 2.16
unpacking 2.1
Remote control panel C.4
USB cable
reprint 5.20
setup in windows 2.17
reprint when jam 5.20
setup in macintosh B.2
resolution 5.18

W
watermark, print 5.21

iv INDEX