SUMITRA MUDALIAR

Mobile: +91 9372997135

Email: sumitra.skannan@gmail.com
Dombivli, India

❖ Objective

Desiring a good position to take optimum utilization of my skills, ideas and abilities in
the Accounting, Administration Industry that offers a healthy professional growth while being resourceful,
innovative and with right attitude.

❖ Career Précis

Result oriented with an experience of total of 10 years + comprising of 7 years in Accounting & Administration
and 3 years within Home Appliances & Consumer Electronics meadow. Ability of coordinating several tasks at a
time and analytical skills. Demonstrated instrumental problem solving and diffused critical situations with tact and
ease.
I aspire for a responsible position to discover new possibilities within Accounting / Administration Meadow
/ Customer relations or any other suitable position.

❖ Core Competencies

I AM an Effective communicator, quick learner, analytical,interactive , takes initiative, a good team

leader and with a positive approach in life.

❖ Work Experience

A long association with General Enterprises Company & Super General Company, Dubai UAE A member
of Al Batha Group since JULY 2009.

Job Title: Service Accountant & Administration (DEC 2012-July 2019)

Responsibilities & Duties: Accountant

• Receiving cash / cheque & credit card payment from Walk-in customers for spare parts sale & service of
appliances & electronic items and from Technicians against Cash summary sheets and Service notifications
and processing the same in SAP.
• Credit invoicing against LPO received by institutional customers, Preparing SOA for all institutional
customers on weekly basis.
• Handling Petty Cash of Service Centre towards expenses against approved procedure, preparing Expense
sheets and send to HO for reimbursement and ensuring strict compliance of the same
• Preparing ‘Daily Cash Report’, arranging to deposit and sending the report to HO.
 • Maintaining records of expenses on Vehicle maintenance at regular periods.Maintaining records of service
bills received by service dealers. Verification of Service Dealer bills against Service agreement and process
them in SAP for payment with due approval procedure on monthly basis.
• Submitting Monthly Revenue report, EW report, Service dealer report and cash reconciliation statements
to SM on Monthly basis.
• Preparing of Incentive & overtime report of all service centre staffs.
• Issuing of cash memo books to technicians by maintaining a log book and following up to receive it back
and verifying the same with the Excel sheet maintained for the same.
• Drafting Proforma Invoices, Annual Maintenance Contract (AMC) and Extended Warranty Contract (EWC)

Responsibilities & Duties: Administration

• Arranging and coordinating with candidates for interviews. Coordinating with selected candidates for
required documents till confirmations and visa processing.
• Follow ups with HO Admin departments for all type of administrative issues involving new as well as existing
employees.
Handled all staff related documents viz leave applications,advances,medical documents,tickets, memos,
warning letters etc.
• Maintained stationeries and forwarded the requisitions according to requirements.
• Coordinating and arranging meetings of staffs/ service dealers and managements as per requirements.
• Prepared general administrative report whenever requested for.

Job Title: Customer Support Executive (JULY 2009-DEC 2012)

Responsibilities & Duties:
• Handling busy switch board. Responsible for the activities associated with customer calls and attending
walk-in customers for complaints.Providing the best resolutions for all kind of complaints to the satisfaction
of the customer.
• Directing customers to the right department / Escalating extreme customer to the HOD. Follow up of job
completion with respective co-coordinators within specified time limit.
• Creating customer Job notifications & spare parts notifications using SAP software.
• Responsible for maintenance of Stock records, Inbound calls, recording and forwarding customer
complaints.
• Managing the activities linked with receiving and delivering goods for repair.
• Liable for the procedure of calling the customers for estimate approvals. Written Communication with
customers & prospective clients.
• Convincing prospective customer for Extended Warranties and Annual Maintenance Contract.
• Drafting Repair Quotations & Scrap Notices, Dispute Warranty Claim (DWC), Proforma Invoices. Drafting
Annual Maintenance Contract (AMC) and Extended Warranty Contract (EWC).
• Running different reports like Work in progress, Outstanding or Completed using SAP software.
• Maintained stationeries and forwarded the requisitions according to requirement.
• Oversaw the walk-in clients for services and products. Managed the process of promoting the company
products and services.

Tanzeem Group, Electronics Mumbai INDIA (June 2006 To March 2007) Customer
Service Officer / Administration / Accountant:
Responsibilities & Duties:
 • Handling customer complaints- Telephonic, Email customers as well as Walk-in customers & Written
communication with customers. Providing the best resolutions for all kind of complaints to the satisfaction
of the customer.
• Daily submission of activities report to the marketing manager for review and necessary action.
• Invoicing ,entering bills and preparing payment voucher ,Making payments to vendors.
• Building up the relationship with existing and new customers.
• Recording attendance entries for the payment of employee’s salary.
• Handling Administrative work.Maintained stationeries and forwarded the requisitions according to
requirement

❖ Academic Qualification
Commerce Graduate from Mumbai University,April2005

❖ Computer Certification

• Tally proficient (Version 9)

• Well versed in Ms Office & Internet Applications.
• SAP Software (Systems Application Products in Data Processing) –In house Training

❖ Trainings Attended

• SAP Training Basic Training On Fire & Safety

• Time Management Team Building Program
● Effective Communications & Telephonic Ethics. (In House) ➔ Fire Safety Program (Dubai Government)

❖ Personal Profile

Date Of Birth 15 October 1984

Marital Status Married
Languages Known English, Hindi, Marathi & Tamil
Nationality Indian

I certify that the information given above is true, complete and correct to the best of my knowledge and belief.