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Mr. Shujaat Hussain Bhatti Contact Details: Address

Mr. Shujaat Hussain Bhatti is a Pakistani national living in Lahore, Pakistan. He has over 15 years of experience in quality assurance, workforce management, business analysis, and value added services administration for telecommunications companies. His educational background includes a BSC in Software System Engineering from Vancouver University in Canada. He is pursuing a PMP certification and has skills in SQL Server, Oracle DBA, and business analysis and reporting.

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119 views3 pages

Mr. Shujaat Hussain Bhatti Contact Details: Address

Mr. Shujaat Hussain Bhatti is a Pakistani national living in Lahore, Pakistan. He has over 15 years of experience in quality assurance, workforce management, business analysis, and value added services administration for telecommunications companies. His educational background includes a BSC in Software System Engineering from Vancouver University in Canada. He is pursuing a PMP certification and has skills in SQL Server, Oracle DBA, and business analysis and reporting.

Uploaded by

bshujaat
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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Mr.

Shujaat Hussain Bhatti Contact Details


Address: e 303 13 d 1 a st 3 new iqbal park cantt Lahore Punjab 54000 Pakistan +923028560143 shujaat.bhatti@gmail.com Pakistani

Country: Mobile Tel: Primary Email: Primary Nationality:

Profile
Customer Services Quality Assurance and Standardization Business Analysis and Reporting

Achievements
Successful Implementation of Workforce Management Systems Successful Process implementation to achieve 90+ SL for Call Centers Effective Process Automation Standardization and Documentation for SOPs

Work History
Manager Quality Assurance and Standardization - Mobilink - An Orascom Telecom Permanent QAST Training and Development New Hires On Board Resources Resource Development and Skill Enhancements Customer Services and Planning Call Center Evaluations and Counselings Indoor and Outdoor Recreational Activities SOP definitions and Standardization Oct 08 - Present

Assistant Manager Products and Services - Wateen Telecom Abdu Dhabi Consortium Permanent Products and Services I was responsible to develop: Product Concept Paper Product book Product Operations Guide Lines Launch Plan and Execution Generating Budgeting and Costing Plans Organizing 5 years Business Plan Sites Auditing and Relocation planning

Oct 07 - Sep 08

Workforce Analyst - Warid Telecom - Abu Dhabi Consortium Permanent Workforce Management

Feb 05 - Oct 07

iProfile - Shujaat Bhatti

Calls Traffic Analysis and Planning Call Center Trunks planning Initiating CRM Change Requests Capacity Planning and Scheduling Call Center Operations SOPs definitions and Implementations

VAS Administrator - World Call Multimedia Ltd. Oman Telecom Permanent VAS Administration

Feb 02 - Feb 05

Implementation of Value Added Services over Broad Band Cable Internet: MP3 Streaming VIDEO Streaming Multi player Online Gaming Internet Radio Live TV transmission Streaming (WEB TV) VAS Network Administration VAS Web portal Administration

Education
Vancouver University Canada, Vancouver, Canada 2000 - 2004 BSC Software System Engineering (3.14 GPA) Software Engineering, Networks, Artificial Intelligence, Expert Systems

Skills & Competencies


Business Skills 1. Systems Analysis / Business Systems Analysis 2. Business Analysis Business Analysis and Reporting, Database Administration and Management are my key skills which allows me to plan, organize and implement my assigned tasks more effectively and precisely. 3. Business Intelligence Analysis Product Skills 4. MS SQL Server

Licenses & Certifications


MCSE Issuer: Microsoft Oracle DBA Issuer: Oracle PMP Issuer: PMI - In progress

Visa Information
Pakistan - National

Personal Interests
Research, Development, Gadgets reviews, Cricket, Football

Other Personal Details


Date of Birth: 29-Oct-1980

iProfile - Shujaat Bhatti

Gender: Male Marital Status: Married Driving License: Yes

iProfile - Shujaat Bhatti

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