BANKING UNIVERSITY OF HO CHI MINH CITY

DEPARTMENT OF FOREIGN LANGUAGES

Internship Report
Batch: K34 (2018-2022)

on

THE COMMERCIAL ENGLISH TO THE

INTERNATIONAL PAYMENT

at

VIET NAM TECHNOLOGICAL AND COMMERCIAL

JOINT STOCK BANK - NHA TRANG BRANCH

Prepared by
Student’s full name: VU BICH NGOC
Student’s ID number: 030434180123
Program: Business English

Internship Supervisor
Name: NGUYEN THI THANH TRUC
Title: Master of Arts
Department: Foreign Languages

Date of Submission: 12/2021

1
ACKNOWLEDGEMENTS

During my eight-week internship at Viet Nam Technological and Commercial Joint Stock Bank –

Nha Trang branch, I had a wonderful chance to acquire a significant amount of my own experience

and obtain many crucial new skills. Especially, approaching the actual working environment

allowed me to gain a lot of knowledge in the international payment field, which serves the purpose

of writing an internship report as well as preparing a step further in my future career path.

Honestly, the internship would not have been completed without the support and help of many

individuals and organizations. I would be grateful for:

At the very outset, I would like to express my deep gratitude to all the lecturers of the Faculty of

Foreign Languages who taught me meaningful lessons during my study at Banking University of

Ho Chi Minh City. These things set a stage for me to be more mature and confident to stand on my

own feet in my life. Particularly, I would like to take this opportunity to give my deepest thanks to

my instructor - Ms. Nguyen Thi Thanh Truc, my respectable teacher, for sharing her pearls of

wisdom. Her devoted guidance has given me a better understanding of my internship and has helped

greatly improve this report.

Furthermore, I am sincerely grateful to the board of directors at Techcombank – Nha Trang Branch

for creating a great chance for me to intern at the Bank. There are no words to show my

appreciation to Ms. Tran Thi Que Chi, my supervisor and all of the members at the Corporate

Customer Department for their kind cooperation and necessary advice which were extremely

valuable for my report both practically and theoretically. It was a great honor for me to work in a

challenging but positive, professional and practical working environment for a two-month

internship.

During my internship, I really had a golden time and I could train the manner of working to serve

my jobs in the future. All of the above allowed me to have a wonderful experience so I again thank

them for their help and I hope that the success of the report would be a valuable present for their

kindness.

2
Sincerely,

Vu Bich Ngoc

3
PHẦN NHẬN XÉT CỦA ĐƠN VỊ THỰC TẬP
Họ và tên sinh viên: …………………………………………………………………………………...

Lớp: ……………………………………. Khoa: ……………………………………………………...

Trường: ………………………………………………………………………………………………..

Trong thời gian từ ngày …………………………………….. đến ngày ……………………………...

Tại: …………………………………………………………………………………………………….

Địa chỉ: ………………………………………………………………………………………………..

Sau quá trình thực tập của sinh viên tại đơn vị, chúng tôi có một số nhận xét đánh giá sau:

1. Về ý thức chấp hành nội quy, quy định của cơ quan:

…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
…………………………………………………………………………………………………………

2. Về đạo đức, tác phong:

…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
…………………………………………………………………………………………………………

3. Về công tác chuyên môn, tinh thần trách nhiệm và thái độ học tập:

…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
…………………………………………………………………………………………………………

4. Đánh giá chung sau khi thực tập:

…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
…………………………………………………………………………………………………………

Khanh Hoa, …/…/2021

Người đánh giá

(Ký và ghi rõ họ tên)

4
ASSESSMENT OF INSTRUCTOR 1

ST Nội dung đánh giá Điểm Nhận xét

T

1 Tinh thần, thái độ làm việc tại Cơ /2.0

quan thực tập (dựa trên cơ sở đánh
giá của cơ đơn vị thực tập)

2 Mức độ chấp hành nội quy thực /2.0

tập và thực hiện các yêu cầu
chuyên môn theo hướng dẫn của
Giảng viên hướng dẫn

3 Chất lượng báo cáo thực tập

- Trình bày /1.0

- Ngôn ngữ /1.0

a. Tống quan về cơ quan /1.0

nhận thực tập và bộ phận
thực tập

b. Nội dung công việc /1.0

được phân công và
phương pháp thực hiện

- Nội c. Kết quả của đợt thực /2.0

dung báo tập, bao gồm:
cáo  Những kiến thức, kỹ
năng được củng cố
hoặc học hỏi được
 Những kinh nghiệm
đã tích lũy được
 Các đóng góp của bản
thân cho cơ quan và
các sáng kiến, đề xuất
giải pháp (nếu có)

Tổng điểm /10.0

Giảng viên chấm

5
ASSESSMENT OF INSTRUCTOR 2

ST Nội dung đánh giá Điểm Nhận xét

T

1 Tinh thần, thái độ làm việc tại Cơ /2.0

quan thực tập (dựa trên cơ sở đánh
giá của cơ đơn vị thực tập)

2 Mức độ chấp hành nội quy thực /2.0

tập và thực hiện các yêu cầu
chuyên môn theo hướng dẫn của
Giảng viên hướng dẫn

3 Chất lượng báo cáo thực tập

- Trình bày /1.0

- Ngôn ngữ /1.0

a. Tống quan về cơ quan /1.0

nhận thực tập và bộ phận
thực tập

b. Nội dung công việc /1.0

được phân công và
phương pháp thực hiện

- Nội c. Kết quả của đợt thực /2.0

dung báo tập, bao gồm:
cáo  Những kiến thức, kỹ
năng được củng cố
hoặc học hỏi được
 Những kinh nghiệm
đã tích lũy được
 Các đóng góp của bản
thân cho cơ quan và
các sáng kiến, đề xuất
giải pháp (nếu có)

Tổng điểm /10.0

Giảng viên chấm

6
 TABLE OF CONTENT
INTRODUCTION.........................................................................................................8
CHAPTER 1: OVERVIEW OF VIETNAM TECHNOLOGICAL AND
COMMERCIAL JOINT STOCK BANK.....................................................................9
1. History of development.............................................................................................................................9
2. Techcombank - Nha Trang Branch...........................................................................................................9
3. Organizational structure of Techcombank – Nha Trang Branch............................................................10
4. Corporate Customer Department of Techcombank – Nha Trang Branch...............................................10
4.1. Organizational structure of Corporate Customer Department..........................................................10
4.2. Function of Corporate Customer Department of Techcombank - Nha Trang Branch......................11

CHAPTER 2: ASSIGNED TASKS AND METHODS OF IMPLEMENTATIONS. 12

1. Internship assignments...........................................................................................................................12
1.1 Checking the accuracy of the information in documents..................................................................12
1.2. Classifying the international payment documents............................................................................12
1.3. Communicating with foreign customers..........................................................................................13
2. Methods of implementations...................................................................................................................13
2.1. Materials reading method................................................................................................................13
2.2. Information searching method.........................................................................................................13
2.3. Communication method...................................................................................................................14

CHAPTER 3: INTERNSHIP RESULTS....................................................................15

1. Achievements gained from the internship:..............................................................................................15
1.1. Theoretical knowledge.....................................................................................................................15
1.2. Practical knowledge.........................................................................................................................16
1.2.1 Observing and taking note skill.....................................................................................16
1.2.2. Time management skill................................................................................................16
1.2.3. Networking skill...........................................................................................................16
1.2.4. Questioning skill...........................................................................................................17
2. Recommendation for Viet Nam Technological and Commercial Bank – Nha Trang Branch:................17
2.1. Paying attention to promoting great features of overseas remittance...............................................17
2.2. Upgrading IT system regularly........................................................................................................17

CONCLUSION...........................................................................................................18

7
INTRODUCTION

1. Purposes of the internship

After completing theoretical subjects at university, practice is very important because it helps me to

accurately visualize daily work in real life. The first purpose of the internship is that I have the

opportunity to practice and apply knowledge from learnt subjects to assigned tasks. Thereby it helps

me accumulate more valuable experience for my future jobs. Moreover, I can evaluate my learning

process in an effort to acquire not only more knowledge but also complementary job-related skills.

The internship is also a chance for me to know my strengths and weaknesses to make the most

suitable decisions for my future career.

2. Significance of the internship

For each student, to have the best preparation for a future career depends not only on the hard work

of acquiring knowledge at the university, but also a process of gaining the necessary experience that

the university cannot teach. Through the internship, I can use this period as a reference for my

future job at a bank. Furthermore, it is a confirmation helping me figure out whether I am suitable

for a competitive field like banking or not.

8
CHAPTER 1: OVERVIEW OF VIETNAM TECHNOLOGICAL
AND COMMERCIAL JOINT STOCK BANK

1. History of development

Vietnam Technological and Commercial Joint Stock Bank, commonly referred to as Techcombank,

was established and officially put into operation in 1993.

From the beginning with a modest charter capital, Techcombank has grown to become the third

largest bank in terms of chartered capital in Vietnam. Currently, Techcombank provides a wide

range of products and services to more than 6 million corporate and individual customers in Viet

Nam, satisfying not only the needs of traditional banking but also security and wealth management

needs. At Techcombank, the vision and mission are to become the No. 1 bank in Vietnam, catering

to the needs of the Vietnamese people and helping them grow to achieve their own financial

dreams. In 2018, Techcombank achieved a very momentous milestone, as the bank completed the

largest banking IPO in the history of Vietnam and started listing its shares on the Ho Chi Minh City

Stock Exchange.

2. Techcombank - Nha Trang Branch 

Techcombank Bank – Nha Trang Branch was one of the first branches of the Vietnam

Technological and Commercial Joint Stock Bank. It was located at Vincom Plaza, 44 - 46 Le Thanh

Ton Street, Nha Trang City, Khanh Hoa Province. With more than 16 years of operation since 2005,

Techcombank - Nha Trang Branch has become one of the key branches of Techcombank.

9
3. Organizational structure of Techcombank – Nha Trang Branch

Within an 8-week internship, I worked as an International Payment intern of the Corporate

Customer Department of the Vietnam Technological and Commercial Joint Stock Bank

(Techcombank) - Nha Trang Branch. In this chapter, Techcombank Nha Trang Branch and the

Corporate Customer Department are concerned.

Chart 1. Structure of Techcombank – Nha Trang Branch

BOARD OF DIRECTORS

Customer Service Personal Customer Corporate Customer Priority Customer

Department Department Department Department

Relationship Branch Service Customer service

Manager (RM) Officer (BSO) manager (CSM)

Intern
Position

4. Corporate Customer Department of Techcombank – Nha Trang Branch

4.1. Organizational structure of Corporate Customer Department

The international payment division is under the control of the Corporate Customer Department

which has a human resources structure consisting of 4 Relationship Managers, 1 Customer Service

Manager and 2 Branch Service Officers. In which the main responsibility belongs to 2 Branch

Service Officers with the task of receiving and processing credit records and international

payments.

10
4.2. Function of Corporate Customer Department of Techcombank - Nha Trang Branch

The main functions that the Corporate Customer Department at Techcombank - Nha Trang Branch

performs are:

- Consulting, guiding corporate and personal customers on international payment conditions and

documents;

- Supporting and answering customers' questions and complaints related to international payments;

- Receiving and checking the validity of the documents in accordance with the regulations of

Techcombank and the State Bank or relevant departments;

- Informing and closing foreign currency price with customers;

- Managing and storing documents arising in accordance with current regulations.

11
CHAPTER 2: ASSIGNED TASKS AND METHODS OF

IMPLEMENTATIONS

1. Internship assignments

During the internship at Techcombank – Nha Trang branch, some simple tasks were given at first

and gradually more complicated ones were assigned. Here are some allotted tasks.

1.1 Checking the accuracy of the information in documents

Checking the accuracy of documents is one of the tasks that I was instructed to do during my

internship. In order to check the information, I must understand the terms and conditions as well as

all the relevant information which need to be checked. At the same time, carefully review the sales

contracts, invoices and documents provided by customers to have all the necessary data. All these

checks are to ensure that the transaction is completely legit. Some specific things that I usually need

to check are:

- Basic information of sender and recipient such as name, bank and bank account number, SWIFT

code, amount and currency, etc.

- Dates in the contracts, number of the contracts.

- The method of money transfer is to transfer before receiving the goods or after receiving the goods

- Fees and who is responsible for these payments.

- Authorized people’s signature and seal of the company.

1.2. Classifying the international payment documents

The Corporate Customer Department has to deal with a large amount of documents every day, so

classifying is extremely important because this helps international payment officers easily manage

and find them when they need as well as avoid unexpected risks. I have to read carefully every

small detail and classify according to the regulations issued by Techcombank:

- Required documents based on the type of international payment method:

- Chronological arrangement;

- CIF number sort order.

12
All original documents are scanned to be sent to Techcombank’s headquarters for auditing so

document classification must be done professionally.

1.3. Communicating with foreign customers

After checking all papers and documents that the customer provided, if there are errors like not

providing enough documents for the bank to conduct the next international payment steps, I am

supposed to contact customers to request additional valid documents. Depending on the client's

location and situation, I can choose to arrange face-to-face meetings, make phone calls or send

notifications via fax and email.

2. Methods of implementations

2.1. Materials reading method

The checking task was verified through two methods: by hand and by the system. Most of this kind

of task is done by the manual checking method which requires me to read some documents such as

the sales contracts, Foreign exchange transactions agreements (if any), Telegraphic transfer

application, etc. within a certain time so I had to adopt reasonable reading methods. Skim and scan

reading are 2 skills that I used to complete this task. First of all, after receiving the document, I

skimmed to get an overview of the materials like the kind of document, its main content, etc. Then I

used scan reading to find out the key information such as names, dates, numbers, etc. These 2

reading methods I learned a lot at school, however, applying them in a real working environment

has given me new experiences. I needed to effectively use both of them to not only save my time

but also avoid the risk of errors in the process of checking.

2.2. Information searching method

T/T payment, an international payment method that I worked with during my internship, is divided

into 2 types:

- Prepaid transfer: Before receiving goods, the importer shall pay the exporter for the goods.

- Postpaid transfer: After receiving the goods, the importer shall pay the exporter for the goods.

13
Each type of payment will have different information and related documents. As an intern without

much knowledge and experience in the banking industry, to be able to classify materials correctly, I

did a lot of research to know all the relevant information and make sure there were no mistakes.

There are two sources of information that I used: on banking related websites and in my Corporate

Customer Department. On online sites, I looked for specialized terms as well as consulted

information related to the field of banking and the international payment process. I also learned

from my colleagues and instructor about the T/T payment process at Techcombank, its related

documents, the accuracy checking, etc. I had the opportunity to consult many documents from the

internal storage of the bank which is a really invaluable source of information for me to gain a

better understanding and have the most intuitive visualization about my assigned task as well as my

internship.

2.3. Communication method

Communicating with customers is extremely important for all companies and businesses, and banks

are the same. During my internship at Techcombank, I had the opportunity to communicate with

customers in two methods which are considered convenient and most popular: via email and phone

calls. With the method of communication via Email, the skills and knowledge learned in

Commercial Correspondence helped me a lot. Each email that I composed provided all necessary

details, the notification of arising problems in the most concise, understandable and easy to review

for customers. In order for the process of communicating with customers by phone call to take place

conveniently, the ability to listen and think carefully before speaking is very important. I took notes

and listed all the issues that need to be discussed and related information and also listened very

attentively to be able to support customers quickly and professionally.

14
CHAPTER 3: INTERNSHIP RESULTS
1. Achievements gained from the internship:
1.1. Theoretical knowledge

Internship at Techcombank gave me the opportunity to learn new knowledge about the Process of

Telegraphic Transfer with corporate customers, which I have never worked with before. Basically,

Telegraphic Transfer, commonly known as T/T payment method is a payment method whereby the

customer requires the bank to transfer a certain amount of money to the beneficiary in a particular

location by means of money transfer (Swift/telex).

Chart 2. The T/T process

1
Remitter Beneficiary
(Importer) (Exporter)

2 3 5

Remitting bank Agent bank

4

The chart above gives information about the Process of Telegraphic Transfer for corporate

customers.

First, the beneficiary (exporter) performs the obligations in accordance with the commitments in the

contract. Second, the money transferor (importer) makes a remittance order enclosed with the

money transfer document to request the bank to transfer an amount of money abroad. Next, the

remitting bank checks validity of the money transfer records and deducts money paid for the

beneficiary and guarantees the creditor's account. Then, based on the customer's payment order, the

remittance bank issues the payment order to the agent bank in the beneficiary country. Finally, the

agent bank debits the remittance bank account and transfers the money to the exporter.

15
1.2. Practical knowledge

1.2.1 Observing and taking note skill

International payments are a complex process that requires a great deal of academic knowledge and

practical experience. Therefore, after gaining enough knowledge to understand the process, I

observed how my instructor handles documents and processes information and the way she

communicates with clients as she works. Then I wrote down important things that can be useful for

my internship report and for my future work.

1.2.2. Time management skill

Time management skills, like other soft skills, are in high demand today. Good time management

makes me more productive, more efficient, and more likely to meet deadlines. I used this skill and

note-taking skills a lot. I classified the work and focused on doing the most important things first,

then the related jobs were also gradually completed according to the checklist. Obviously, my work

every day was mostly completed on schedule. After 2 months of practicing this habit, I have

become more sensitive in arranging work in accordance with time, more proactive in my assigned

task and also save a lot of time.

1.2.3. Networking skill

In the early days of starting this internship, the professional working environment here really made

me feel admired and also a little strange. However, I know that it is necessary to make good

networking and develop relationships so I tried to fit in with people at my workplace.

Communication serves as a special mechanism in building the connections and engagement,

therefore I communicated a lot with my coworker not only exchanging information but also sharing

our thoughts about different objectives of our work. I also learn how to listen actively to understand

my colleagues, so I can easily guess their feelings for better connections at work. After 2 month-

internship, I created a comfortable working environment where I built a strong foundation on the

basis of trust and understanding.

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1.2.4. Questioning skill (focus how you can get this skill not benefits from these questions)

Questioning is the key to gaining more information and I realized that asking questions is not

difficult, the issue is whether we accept gaps in our knowledge about a new field and are willing to

learn about it. Sentence building problemIn fact, it is difficult for me to clearly understand all

concepts and terms because of some limitations in my banking knowledge. Therefore, I asked the

instructor to help me with more explanation and clarification. By asking related questions in proper

attitudes and at the right time I eventually got useful answers for my assigned tasks.

2. Recommendation for Viet Nam Technological and Commercial Bank – Nha Trang

Branch:

2.1. Paying attention to promoting great features of overseas remittance

One of Techcombank's strategic objectives is being a financial partner that both domestic and

international customers want to cooperate for the development. So from my point of view,

Techcombank needs to pay more attention to advertising and marketing in the field of international

payments. The fact is that on the bank's website, international payments are not highlighted, so it

can be difficult for customers to find relevant information. Although international payment is a

great potential field, it has not been focused on investment to become a key business field of the

bank. Techcombank should introduce outstanding features of the services in this field to customers

and build the bank's perfect image in services' quality.

2.2. Upgrading IT system regularly

Some equipment in the building runs slowly because it is not used often or used many times for a

long time. In order for the work to go smoothly and quickly, the branch needs to regularly check

and update the system of facilities, and at the same time have specific instructions for members to

enhance its efficiency at work.

17
CONCLUSION

The internship period in international payment? is absolutely a golden opportunity for me to

obtain and improve many skills, learn lots of knowledge and gain a large amount of pragmatic

experience. In general, being active and having courage are necessary because it helped me a lot to

be able to deal with many assigned tasks everyday efficiently. My overall communication skills as

well as language skills experienced some enhancement but more efforts are needed for further

improvements. Getting acquainted with everyone to create a comfortable atmosphere at the

workplace also plays an important role. I had chances to implement my major’s knowledge

practically and learn from colleagues in a professional and supportive environment at Vietnam

Technological and Commercial Joint Stock Bank (Techcombank) – Nha Trang branch. I had the

opportunity to participate and be guided to complete some international payment transactions.

Because it is definitely quite challenging for an intern, I made mistakes in some tasks related to the

banking operations, especially the international payment operation; but those assigned tasks had

really been an excellent preparation for me as well as my career path in the future.

In a nutshell, the internship had been an excellent and rewarding experience and I thoroughly

enjoyed the challenges that came along every single day. There will definitely be more skills that I

need to cultivate in order to be successful in the banking industry.

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REFERENCES

1. https://www.techcombank.com.vn

2. https://infofinance.vn/techcombank-la-ngan-hang-gi/

3. https://thebank.vn/blog/18205-thanh-toan-tt-la-gi.html

4. Internal documents at Corporate Customer Department Techcombank Nha Trang branch.

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