Page |1 FREQUENTLY ASKED QUESTIONS sine] Question Answer A. _ Public Grievances 7. |I wish to submit my Grievance | Any grievances can be sent to Hon'ble Prime Petition to the Hon'ble Prime | Minister / PMO using the interactive page link Minister. Please inform me the | "Write to the Prime Minister" available on the procedure. PMO's website : http:/Awww.pmindia.gov.in! > Interact with Hon'ble Prime Minister(from drop How can | file my Grievance | down menu) >Write to the Prime Minister. This Petition with PMO ? link is also available on the home page of the PMO's website [http:/www.pmindia. gov. in/] Where should | send my Grievance Petition in the PMO? | On clicking the said link, the citizen is guided to CPGRAMS page where the grievance is Can | submit my Grievance | registered and after due registration, a unique Petition to the Hon'ble Prime | registration number is generated. The citizen Minister or PMO online ? also has an option of uploading relevant documents related to the grievance. Citizens can also send their grievance to the | Hon'ble Prime Minister / PMO through other means viz. () by post - to Prime Minister Office, South Block, New Delhi, Pin - 110011, (i) by hand ~ at PMO Dak Counter at South Block, New Delhi; and (ii)__ by Fax - at FAX No. 011-23016857. 2. | How can | share my ideas with the | Citizens can share their ideas, insights or Hon'ble Prime Minister ? thoughts with the Hon'ble Prime Minister / PMO by using the link "Share your ideas, insights and I wish to give some suggestions to | thoughts" available on the home page of the the Hon'ble Prime Minister. What | PMO's website : http:/mww.pmindia.gov.in! > is the procedure for the same? —_| Interact with Hon'ble Prime Minister(from drop down menu) > Share your ideas, insights and thoughts. This link is also available on the home page of the PMO's website [http:www.pmindia.gov.in/]. Citizens can also share their ideas, insights and thoughts with the Hon'ble Prime Minister / PMO L through other means viz.Page |2 (i) by post - to Prime Minister Office, South Block, New Delhi, Pin - 110011, (i) by hand — at PMO Dak Counter at South Block, New Delhi; and (ili)__by Fax-- at FAX No. 011-23016857. How can a citizen know the status of the Grievance _ Petition submitted by him to the Hon'ble PM or PMO. The Prime Minister's Office receives a large number of public grievances relating to subject matters which fall under the purview of various Ministries / Departments or the State Governments. Such grievances are generally forwarded by the Public Wing of this office to the concerned Ministry / Department or the State Government. The registration number of the Grievance is invariably indicated on the communication transferring the same to the concerned Ministry 1 Department or State Government, with a copy being endorsed to the petitioner. Further, at the time of registering / processing of petitions in Public Wing, registration number is communicated to the applicant through email and SMS. The petitioner can track the status of hisfner grievance — through ~—_internet at http://pgportal.gov.in/ViewStatus.aspx [Link also available at home page of the PG Portal] after entering the registration number of his grievance indicated in the letter. Citizens can also telephonically enquire about status of their letters sent to the Prime Minister by dialing the facilitation number 011- 23386447. The redressal of grievance in such cases is under the purview of the appropriate authority to which the grievance is forwarded. Therefore, the applicants may further follow up concerning such grievances with the concemed Ministry / Department or the State Government.Page 13 Please inform me what action has | been taken on my grievance petition submitted to the Prime Minister / PMO. on dd/mmiyyyy The petition had been forwarded by PMO to the Department of i vide 1D No,PMOPGiDiyyyy/123456789 dated dd/immiyyyy. | had submitted a petition to the PMO and my petition had been sent by the PMO to the State Government Of ews Vide letter No.PMOPG/Diyyyy/123456789 dated dd/mmiyyyy. Please inform me its status. | had submitted an online grievance petition to the Hon'ble Prime Minister on dd/mmi/yyyy vide registration no. PMOPGIE/yyyy/123456789 and the same has been sent electronically by the PMO to the Ministry Of wav. | wish to know whether the issue raised in my petition has been resolved. Redressal of grievance is under the purview of appropriate authority to which the complaint was forwarded. Please furnish copies of the notes of the file from which my grievance. petition dated dd/mmiyyyy has been forwarded by the PMO to the State Government of .......... vide letter No. PMOPG/Diyyyy/123456789 dated | ddimmiyyyy. | wish to inspect the relevant file in which my grievance petition had been sent by the PMO to the Ministry of .......... vide ID. No. PMOPG/Diyyyy/123456789 dated ddimmiyyyy. Please furnish daily _ progress Processing of letters received from Public in Public Wing of the PMO is fully computerized and the software does not have any provision for file noting as well as daily progress report concerning this office.Page 14 Teport on my grievance petition dated dd/mmiyyyy which has been forwarded by the PMO to the State Government of .......... vide letter No, PMOPG/D/yyyy/123456789 | dated dd/mmiyyyy. Thad submitted an online petition to the Prime Minister. Please fumish a copy of the communication/letter by which the said petition has been forwarded to the Ministry of | State Government of .. The online petitions are forwarded electronically to the concerned authorities. Hence, no forwarding letter is generated. 7. | Please provide me e-mail ID of the Hon'ble Prime Minister for lodging grievance petition. ‘There is no official email id of the Prime Minister. However, any feedback / suggestions / grievances can be sent to the PM / PMO using the links on the interactive page link “Inferact_with Hon'ble _PM' available at drop down menu of the PMO's website www.pmindia.gov.in. This link is also available on the home page of the PMO's website. B. Administration and Human Resources 8. [Please provide me names, designations and telephone numbers of the officers of PMO Please provide me telephone number of Shri xyz, abe [designation] in the | PMO The names, designations and telephone numbers of the officers of PMO are available at the website of the PMO : http:/www.pmindia.gov.in/ > List of officers (from drop down menu) 9. | Please provide the names and mobile numbers of Private Secretary and OSD to Prime Minister of India. Please provide mobile number of Shri | | abe, who is holding the post of xyz in the PMO, Names of officers of PMO are available at the website http:/Avww.pmindia.gov.in/ > List_of officers (from drop down menu). Disclosure of mobile phone numbers of officers would cause unwarranted invasion of privacy of the individual; as such the same is exempt from disclosure under Section 8(1)() of the RTI Act. by the PMO during previous financial year 10 | Please provide salary details of | The details of remuneration being paid to officers Officers and staff in the PMO and staff in the PMO are available on the website of the PMO as part of the Proactive Disclosure under What is the total remuneration being | Section 4/1)(b) of the RTI Act, 2005 paid to Shri abe, working in the PMO | httpyAwww.pmindia.gov.in’ > Right to Information (from drop down menu) > Proactive Disclosure under Section 4(1)(b) of the RTI Act, 2005 11 | What is the total expenditure incurred | The details of expenditure incurred by the PMO during the previous financial year, are available on the website of the PMO as part of the Proactive Disclosure under Section 4(1)(b) of the RTI Act, |Page |5 Please provide under the head ‘Salaries’ month-wise | expenditure incurred by the PMO 2005 ~ http/iwww.pmindia.gov.in/ > Right to Information (from drop down menu) > Proactive Disclosure under Section 4(1)(b) of the 2005 C. Prime Minister's National Relief Fund (PMNRF) <] How can | get financial assistance | Applicants can apply for grant of financial assistance from the Prime Minister's National | from the Prime Minister's National Relief Fund Relief Fund for medical treatment. | (PMNRF) for medical treatment / surgery in any Government Hospital / PMNRF empanelled private hospitals through a simple application addressed to the Prime Minister along with medical certificate / estimate from the concerned hospital and proof of family income. Information in detail regarding guidance for seeking financial assistance from the PMNRF is available at Prime Ministers Office website: www.pmindianic.in as well as https://pmm 7S" |Please provide details of persons | The information sought is purely personal in nature, who have been provided financial | disclosure of which to the third party may cause assistance from Prime Minister's | unwarranted invasion into privacy of the National Relief Fund. individual(s). Hence, the information cannot be provided as it is exempted under section 8(1)()) of How much financial assistance has | the RTI Act. been provided to Shri/Smt. a from Prime Minister's National Relief Fund. 74 | Please provide year-wise income and [All relevant details regarding income and expenditure out of Prime Minister's | expenditure out of Prime Ministers National Relief National Relief Fund. Fund are available at the website of Prime Minister's Office ie. www.pmindia.gov.in as well as https:/omnrt.gov.in D. Applications and First Appeals under RT! Act, 2005 75 | Please provide contact details of Central Public Information Officer, the CPIO of the PMO. Prime Minister's Office South Block, New Delhi - 110011 Telephone: 011-23382590 Fax No: 011-23388157 E-mail : ti-pmo.applications[at}gov(dotin 76 | Please provide contact details of || Director(R) the Appellate Authority of PMO under RTI Act. To whom in the PMO should | address my first appeal under the Prime Minister's Office South Block, New Delhi - 110011 Telephone: 01 4-23074072 (0) Fax No: 011- 23388157/23019545/23016857 E-mail id for RT! appeals:Page |6 RTI Act? rti[dot}appealfat}gov[dotjin 17 | What are the facilities available to | Details in this regard are available on the the citizens for obtaining PMO's website : http:/Avww.pmindia.gov.in/ > information from PMO Right to Information (from drop down menu) | Procedure for obtaining information What is the procedure for Applicants are also advised to refer to the obtaining information from PMO | Advisory for Information Seekers (RTI Applicants) given on the website of the PMO : httpuiwww.pmindia.gov.in) > Right to Information (from drop down menu) > Advisory z for Information Seekers (RTI Applicants) E. Other Information Please provide a copy of the minutes of the PRAGATI meeting held on da/mmiyyyy, Please provide details of | the decision(s) taken in the PRAGATI meeting, on the issue relating to The minutes of all the PRAGATI meetings are available at www. pracati.nic. in, 19 Please provide details of the announcements made by the Hon'ble Prime Minister. Prime Minister has made a number of announcements / packages at different occasions. These announcements / packages are part of the PM's speeches and the same are available on the PMO website ink: http://pmindia.gov.in/en/tag/pmspeech)). 20 Please furnish copy of the speech of the Hon'ble Prime Minister delivered on the occasion of . Please provide text of the speech delivered by the Hon'ble Prime Minister at......... on dd/mml/yyyy. PM’s speeches are available on the PMO website (link: htto://pmindia gov in/en/taa/pmspeechi).