Telenor

Introduction of Telenor:
Telenor is the largest telecommunication company in Norway. During the late90’s it has been
deregulated and changed from fully government owned intoa public limited company. However
the government retained substantial stakein terms of shares. Since deregulation began in EU,
the telecommunicationindustry is facing tough competition from new entrants and this is the
case for Telenor as well. The company is split into four groups: Mobile operation,Telenor fixed,
Telenor broadcast, and others activities.
History of Telenor:
Telenor Pakistan is 100% owned by the Telenor Group, an international provider of high quality
voice, data, content and communication services in 11 markets across Europe and Asia. Telenor
Group is among the largest mobile operators in the world with 140 million mobile subscriptions
(Q4 2011) and a workforce of approximately 30,000.

Telenor Pakistan is the country's single largest European foreign direct investor, with
investments in excess of US$2 billion. It acquired a GSM license in 2004 and began commercial
operations on March 15, 2005.

At the end of December 2011 it had a reported subscriber base of 28.11 million, and a market
share of 24% making it the country's second largest mobile operator.

Offering mobile financial services:

Telenor Pakistan acquired 51% of Tameer Microfinance Bank in November 2008. In 2009 it
launched 'easypaisa' to become Pakistan's first telecom operator to partner with a bank to offer
mobile financial services across Pakistan.

Contributing to Pakistan's economy:

The company continues to contribute to Pakistan's economy. It has created 3,000 direct and
25,000 plus indirect jobs and has a network of over 180,000 retailers, franchises and sales &
service centers, thus providing a means to livelihood to thousands.

For 2011 it is estimated that Telenor Pakistan contributed over Rs. 23 billion in various forms of
direct and indirect taxes to the economy of Pakistan.

Internet service provider:

Telenor Pakistan provides wide EDGE connectivity across the country. It has one of the largest
data networks (GPRS) in Pakistan providing Internet services to customers.

Today:

Telenor Pakistan has grown to become a leading mobile communications services provider of the
country.

Telenor Pakistan's corporate headquarters are in Islamabad, with regional offices in Karachi,
Lahore, Faisalabad, Multan, Hyderabad and Peshawar

Corporate Responsibility:

Telenor Pakistan's flagship corporate responsibility program, Khuddar Pakistan, aims to create
dignified opportunities for persons with disabilities. The purpose is to become the most
disabled-friendly organization in Pakistan in terms of employment, service, and community
support.

Environmentally conscious:

Telenor Pakistan has taken and continues to implement a number of environmentally-friendly

initiatives. These include mainstreaming energy efficiency and alternate energy solutions, and
implementing occupational health & safety practices that comply with international standards.

Growing Responsibly:

Feb 11 Telenor Pakistan crosses the 25 million subscriber mark

Feb 11 Djuice launches ‘Khamoshi Ka Boycott’
Feb 11 Karo Mumkin projects launched
Mar 11 Celebrates 6th birthday
Apr 11 Karo Mumkin receives ‘Best Branded Programming Project in
the Asia-Pacific region’ award in the Asia Pacific Content Awards
Apr 11 Telenor HumQadam launched
May 11 Karo Mumkin campaign wins award in ‘Public Service, Govt. & CSR’
category at the Pakistan Advertisers Society awards in Karachi
May 11 Telenor Pakistan achieves leading position in Business Intelligence
Groupwide’s BI Magic Quadrant results for the third year in a row
May 11 BCG Report launched ‘Shaping our financial future: Socio-economic
impact of mobile financial services’
May 11 Telenor Pakistan crosses the 26 million subscriber mark
Jun 11 Easypaisa wins Shaukat Khanum Social Responsibility Award
Aug 11 Djuice launches youth anthem ‘Kya Darta Hai’
Aug 11 Telenor Pakistan wins Prime Minister of Pakistan Trophy 2011 (Telecom Sector
category) under the auspices of LCCI

Telenor Vision:

Our vision crystallizes our customer focus as the cornerstone of everything we do. Our values
describe what behaviors are necessary to realize that vision. Our corporate responsibility mindset
ensures that our vision and values nurture social concern and help us create shared value.

Our Vision

Our vision is simple: We're here to help

We exist to help our customers get the full benefit of communications services in their daily
lives.
The key to achieving this vision is a mindset where every one of us works together: Making it
easy to buy and use our services. Delivering on our promises.Being respectful of
differences.Inspiring people to find new ways.

We believe in four core values:

Make it Easy

We're practical. We don't complicate things. Everything we produce should be easy to

understand and use. Because we never forget we're trying to make customers' lives easier.

Keep Promises

Everything we set out to do should work, or if it doesn't, we're here to help. We're about delivery,
not over promising, actions not words.

Be Inspiring

We are creative. We strive to bring energy to the things we do. Everything we produce should
look good, modern and fresh. We are passionate about our business and customers.

Be Respectful

We acknowledge and respect local cultures. We do not impose one formula worldwide. We want
to be a part of local communities wherever we operate. We believe loyalty has to be earned.
Telenor Aim:
At Telenor we aspire to make an impact each day! We aim to leverage our communication
technology to enrich and empower our customers and create value for every segment that we
serve.

To accomplish this, we foster a culture where our people are driven to perform and operate with
the highest integrity and values. And we are grounded in the belief that we can do the most good
by doing what we are good at — bringing together our business philosophy, industrial expertise,
philanthropic commitment to positively influence our community.

Each day begins with an objective to help realize possibilities!

Whichever Area Of Business:
Whichever area of the business you're considering on joining, you'll work under the umbrella of what we
call the Telenor Way which essentially encompasses how we work at Telenor.

We believe the Telenor Way helps create sustainable growth for the business, individuals and society.

Telenor Pakistan promises exciting career opportunities in the following areas:

Commercial

The Commercial Division is responsible for understanding our customers need, the market and the
competition. Our marketeers are primarily responsible for developing the Company's go-to-market
strategies, promotions and products, brand philosophy and communication.

Positions can exist in many areas, including Segments, Business Intelligence, Sales & Distribution,
Brands, Product Development, Value Added Services, etc.

Human Capital

The value Telenor places on our employees knows no bounds and this division reflects our commitment
to the company’s most important asset, its human resource.

Positions in Human Capital exist in areas such as Human Resource Business Partners, Organization
Excellence, Employee Services, etc.

Technology

Planning, Implementation and Operation of our expansive network is the core responsibility of our
Technology Division. It also provides enterprise services internally that enable us to work and share
information.

The division promises challenging careers in areas such as RAN Planning and Optimization, Network
Operations, Technology Strategy, Business Support System, etc.

Financial Services

Financial Services manages the mobile financial services launched by Telenor Pakistan and Tameer
Microfinance Bank under the ‘Easypaisa’ banner. The vision of Easypaisa is to provide convenient,
reliable, secure and speedy financial services.
The division is our latest green-field operations and provides career opportunities in Pricing & Strategy,
Products & System Operations, etc.

Finance

The Finance Division aims to fulfill all financial requirements while minimizing the risks involved on
financial and accounting sides to ensure Telenor remains a vibrant and healthy enterprise.

Careers in finance include areas such as Business Planning & Analysis, Risk & Assurance Management,
Financial Control, etc

Corporate Affairs

These areas promise exhilarating career options for those who enjoy working on stakeholder
management, long term strategy and special projects. Career opportunities are available in areas such as
Corporate Communications & Responsibility, Legal, Regulatory and Public & Government Affairs

Customer Care Division

The Customer Care Division is responsible for managing all customer service touch points including the
call center and our sales & service centers located across the country.

Careers in Customer Care Division include areas such as Customer Services, Sales & Service Center
professionals, Service Excellence, Insourcing, etc.

Telenor Key Partner Pakistan

Telenor Key Partner Pakistan is a wholly owned subsidiary company of Telenor Pakistan, incorporated in
July 2009.

TKP careers include working on international initiatives that allow making our business across our
OpCo’s more efficient and reliable.
Our Enabling Culture

Development & Growth Opportunities:

At Telenor we hire people for their potential and ability and then we provide them with the
environment to grow and develop within our network. There are numerous opportunities that our
employees can take advantage of such as:

 International job and project opportunities for development and knowledge sharing via
expatriate assignments.
 Possibilities to work virtually and globally and use latest technical solutions.
 Best in class development programs led by recognized schools and trainers

Green Field Projects

Telenor Pakistan has established its reputation as a trend setter in the industry and has always
paced ahead of its time to discover new horizons. Our green field projects range from the launch
of the company in Pakistan to our recent launch of financial services which aim to bank the
unbanked masses.
Be a part of the dream teams that take the first step for giant leaps!

CSR & HSE

The telecom industry has the power to transform the society, which is why corporate social
responsibility is an important part of how Telenor Operates!

We take seriously the social, ethical and environmental impact of our products and services. We
place emphasis on making sure that the communities in which we operate see Telenor Pakistan's
as a good citizen with genuine ambitions to contribute to social and economic development. We
give our employees reasons to be proud of the way Telenor Pakistan's demonstrates
responsibility for Corporate Responsibility and Health, Safety & Environment.
Public Recognition

Our stakeholders acknowledge our efforts! Each year we emerge as a stronger component of the
market that we operate in. Telenor Pakistan has been the proud recipient of the following awards
for its Human Resource Practices:

 2010 Best Place to Work Award ( Across all industries in Pakistan) from Pakistan
Society for HRM & Engage HR
 2009 Most Preferred Employer ( Across all industries in Pakistan) from Rozee.pk
 2008 HR Excellence Award ( Across all industries in Pakistan) from Pakistan Society for
HRM & Engage HR
 2007 Most Preferred Graduate Employer Telecom by PSHRM

Work Philosophy

At the heart of our business strategy lies our work philosophy. We believe in creating a work
environment that allows you to work when and where you want, enables you to communicate
freely with your co-workers and managers, and ensures your safety and well-being.

Our offices encourages communication and new ideas. We encourage our employees to relax at
work and enjoy our in-office facilities such as gyms, game rooms and cafes. We believe that
employee work life balance is critical to our business success.
At Telenor work is not your job but something that inspires you, what you must love to do!