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Reliance Jio

This document outlines a survey about consumer satisfaction with Reliance Jio telecommunication services. The 20 question survey gathered information about demographics, awareness and usage of Jio services, satisfaction levels, problems experienced, and suggestions for improvement. Key areas covered included monthly expenditures, features that attracted customers, reasons for purchase and rare usage, network speed and coverage, value-added services, and overall satisfaction levels.

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2046 Karthick Raja
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69 views3 pages

Reliance Jio

This document outlines a survey about consumer satisfaction with Reliance Jio telecommunication services. The 20 question survey gathered information about demographics, awareness and usage of Jio services, satisfaction levels, problems experienced, and suggestions for improvement. Key areas covered included monthly expenditures, features that attracted customers, reasons for purchase and rare usage, network speed and coverage, value-added services, and overall satisfaction levels.

Uploaded by

2046 Karthick Raja
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A STUDY ON CONSUMER SATISFACTION TOWARS TELECOMMUNICATION

RELIANCE JIO

1.Name :_____________

2.Age :

()18-25 ()26-40 ()41-60 () 60 and above

3.Gender :

( )Male ( ) Female ( ) Other

4.ocupation :

() Student () business () employee () unemployee

5.Mobile Number: _________________

6.Monthly Income

( )Below 10000 ( )10000-20000 ( )20000-30000 ( )30000-40000 ( )Above 40000

7.Monthly expenditure incur (in connection with recharge) of Reliance Jio simcard?

( )100-200 ( )200-300 ( )300-400 ( )Above 400

8.How much you are aware about Reliance Jio simcard?

( )Fully Aware ( )Aware ( )Little Bit Aware

9.From which source you came to know about Reliance Jio simcard service?

( )Newspaper ( )Advertisement ( )Mouth Publicity ( )Others


10.Which feature of Reliance Jio simcard convinced you to use?

( )Connectivity ( )Price ( )Free Sim ( )4G Service

11.Reason for buying Reliance Jio simcard?

( )Unlimited Data Service ( )Free Roaming ( )Call Rate ( )Network Coverage

12.Problems faced while using Reliance Jio simcard?

( )Network Issue & Tower Problem ( )Voice Call Failure ( )Bugging Jio Apps ( )Other

13.Net speed of Jio Sim?

( )High ( )Medium ( )Low

14.Usage period of JIO sim?

( )1-2 months ( )2-3 months ( )3-5 months ( )Above 1 year

15.In your opinion as a Jio customer, which network service provider incur min.cost to purchase?

( )Airtel ( )BSNL ( )VI ( )Jio

16.What is the reason for the rare usage of JIO sim?

( )Lack of Knowledge ( )No 4G Phone ( )No specific use or Advantage ( )Other Reasons

17.What quality should be improved in JIO service?


( )Improve Network Coverage ( )Remove Calling Congestions ( )Upgrade in Android Version ( )Other
reasons

18.Do you use any of the value added services in your JIO simcard?

( )News and cricket updates ( )Caller tunes ( )Astrology ( )Missed call alerts ( )Jokes

19.What is your monthly expenditure (in Rs.) on Value Added Services?

( )0 ( )1-25 ( )25-50 ( )50-100

20.How much you are satisfied with JIO?

( )Highly Satisfied ( )Satisfied ( )Neutral ( )Unsatisfied ( )Highly Unsatisfied

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