International SAP Conference for Utilities

Utilities Cloud Workshop: SAP S/4HANA Utilities

Holger Schweinfurth, SAP
July 7, 2022

INTERNAL

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

 Experience SAP S/4HANA Utilities

 Overview SAP S/4HANA Utilities

 Innovations and System Demos

 Roadmap

 Q&A

© 2022Public
SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2 2
The Utilities Industry and SAP Experience Management

IBP
Intelligent Suite

ERP on HANA Intelligent Enterprise

S/4HANA Utilities
SAP HANA Digital Core
SAP ERP Suite on Hana
with Fiori UX
SAP R/3 R/3 IS-U In Memory
SAP R/2 mysap.com
R/2 RIVA Client/Server
Mainframe

1972 1992 2004 2011 2013 2015 2018 2020+

Energy Data Management SAP Customer Connection projects since 2012

New S/4HANA
Fiori apps for Utilities
Customer care and Billing SAP AMI Integration Service
IS-U on HANA
Machine Learning
Deregulation
SAP Multichannel Foundation for Utilities Embedded analytics
Work Clearance Management

SAP CRM for Utilities SAP Utilities Core solution

Public 3
SAP S/4HANA Utilities – Functional Building Blocks

SAP S/4HANA Utilities

Meter Administration Energy and Water Financials and Customer Service /

Billing and Invoicing Contract
and Operations Data Management Engagement
Accounting

Smart Metering

Market Communication

Maintenance commitment for SAP S/4HANA until the end of 2040

(Source: https://news.sap.com/2020/02/sap-s4hana-maintenance-2040-clarity-choice-sap-business-suite-7/)
Public 4
SAP S/4HANA Utilities: what is different to SAP ERP?

Out-of-the-box integration

Customer Service Management

Artificial Intelligence
Technologies

Realtime Insights

User Experience SAP S/4HANA Utilities

Public Online System Offline Demo 5
Public 6
SAP S/4HANA Utilities Trial

• Get hands-on experience on a live and free of SAP-licenses SAP S/4HANA Utilities system

• Dive into SAP S/4HANA Utilities through four selected role-based guided tours for:

Metering

SAP.COM Landing Page

Billing

Customer Engagement (2x)

 Full admin access to all areas, also suited for PoCs

 Dedicated system per customer (no shared system) running in customer hyperscaler
account (hyperscaler hosting fees to be carried by customer). FIORI App Billing

SAP.COM Landing page: Utilities | Industry Software | SAP Blog: Explore the New SAP S/4HANA Utilities Trial with Four Guided Tours | SAP Blogs

Public 7
 SAP Customer Connection Projects for SAP for Utilities
• Continuous improvement in close collaboration with our customers
• SAP has been offering Customer Connection projects with focus on the utilities industry since 2011
• Several hundred individuals have participated as an improvement request owner or a voter
• 140+ Improvement Requests have been delivered (SAP improvement finder)

201583 Choice of POD-Structuretype in 248099 Mass Rate Simulation 280709 Optimization of data
create_instln– n/a (22 votes) (EASIM) – SNOPUD (14 votes) environment view – E.ON (15 votes)

202891 MALO/MELO in CRM -> 245794 Tiered storage solution for 280847 Enhance simplified meter
Distinction by means of structure types interval meter data in EDM – SAPN master data replication by history of
like IS-U – n/a (15 votes) (16 votes) AMS – AW (14 votes)

200798 EDM: Profile selection (SLP) in 248488 Contract Monitoring – Creos 281418 EEDM02: day overview -
installation w/o modification restrict and (8 votes) own starting function – TIWAG (9
check – n/a (13 votes) votes)

2018: 79/18* 2020: 72/25* 2022: 82/8*

(24 planned
for delivery)

2016: 128/48* 2019: 32/16* 2021: 58/25*

11035 CRM: add button send selected 221479 Full Device Replacement 264698 EL37: select-options for
entries" in Utilities Check Cockpit to Reversal Process (new transaction) – installation, device and contract –
force replication“ – n/a (19 votes) BS Energy (22 votes) TIWAG (15 votes)

11118 IS-U: display a warning when 223730 Cancellation Process for 264690 Import of profile values
changing customizing entry impacting forced move out – enviaM (15 votes) through AMI web service – E.ON (11
CRM– n/a (16 votes) votes)
223611 CRM - Budget Billing –
11017 IS-U: make it possible to delete Enbridge (15 votes) 263152 Badi/User Exit to modify key
any entry from ECRMREPLM – n/a (12 date for month based billing
votes) calculation using key date – AGL (7
votes)
Public *Total Improvement Requests / Delivered 8
SAP S/4HANA Utilities – Roadmap 2022+
Selected (planned) Innovations relevant for the Utilities Industry

Planned for Q4/2022 Planned for 2023+ Planned for 2023+

(S/4HANA 2022 FPS0)
Additional attributes in enterprise services for advanced metering Customer Connection project “SAP for Utilities Enable in-house refurbishment
infrastructure (AMI) 2022" (Q1/2023)
Management of maintenance recommendations
Embedded service processes for utilities in the interaction center Service Management for Utilities ("new" S/4HANA Service)
Digital twin–based estimation and cost planning
Enhanced data environments with graphical elements, additional Service management for utilities – integration of modern
service data, and easier navigation to detail views service processes and processes related to utilities devices Work clearance management (Asset Manager)

Consider individual altitude in gas billing Integrated reversal process for SAP Convergent Invoicing and Inspection checklists for technical objects on
SAP for Utilities maintenance order operations
Utilities payment plan capabilities for SAP Convergent Invoicing
Analysis and management of clarification cases in business SAP 3D Visual Enterprise Viewer integration
Comprehensive billing capability for the maintenance service process exception management
process Augmented reality to view and capture data
Increase automation of invoicing processes by leveraging
Enablement of contract accounts in service contracts machine learning and predictive models Conversational AI integration

Preventive maintenance for the maintenance service process Integrated reversal process for SAP Convergent Invoicing and Dashboard to monitor work status within the context of
SAP for Utilities work clearance management
Leverage machine-learning (ML) algorithms to provide system
support in maintenance notifications Continued innovations for maintenance-centric service Support for gas test measurement certificates as part of
the permit-to-work process
Low-code No-code app configuration (on SAP Asset Manager) 23 Enhanced Controlling Options for Service Transactions
Machine Learning (ML) for the collections process of
Forms support (on SAP Asset Manager) Down payment for service orders contract accounting

Advanced compliance reporting (ACR) reporting Enable refurbishment of spare parts with subcontractors Enhanced capabilities in processing subscription orders
and contracts
Automatic interest calculation for installment plans Enablement of digital twin handover with procurement

Tax reporting framework in contract accounting

Stay up to date on current and planned innovations - find all the details in the
Bank account alias as alternative representation and identification
SAP Roadmap Explorer
Public 9
 SAP S/4HANA Figures and Customer Examples (productive or in project phase)

S/4 HANA Utilities Live Customers (examples)

Number of Number of invoices
end customers per year
9.1 M 110 M
(phased roll out)

5M 60 M

> 13.600 S/4HANA customers globally*

2.3 M 27 M

> 480 S/4HANA Utilities ERP customers* 2.1 M 25 M

288 K 4.8 M
> 75 S/4HANA Utilities IS-U customers
8.8 M
2.2 M (Billing and invoicing runs: 110k
bills in 12 minutes)
2.5 M 2.5 M

48 M
4M CMM improved b/w 40-80%; Batch
reduced by 7.5Hrs

ENEL 370 M
31 M
Distribuzione (Print up to 1.3 million invoices per
hour)

© 2022Public
SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC *Source: SAP S/4HANA Dashboard 10
Further Information

SAP S/4HANA Utilities Innovations in Roadmap Explorer

SAP S/4HANA Utilities Innovations on SAP Help Portal

SAP S/4HANA Utilities Trial

Public 11
Thank
Thank you.
Thank you.

Contact information: Call-to-Action:

 Holger Schweinfurth  Visit our Community Page
 Industry Business Unit Utilities
 H.Schweinfurth@sap.com

 Subscribe to our SAP Utilities Newsletter

© 2022 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to SAP Materials for general audiences.
Appendix
SAP S/4HANA Utilities: what is different to SAP ERP?

Out-of-the-box
integration

Customer Service
Management

Artificial Intelligence
Technologies

Realtime Insights

• SAP Fiori Launchpad as single point of entry

User Experience • Utilities-specific information and actions
• Enter details and explore in depth

Public 14
SAP S/4HANA Utilities: what is different to SAP ERP?

Out-of-the-box
integration

Customer Service
Management

Artificial Intelligence
Technologies
• Role-based Overview Pages and cockpits
Realtime Insights • Configurable Utilities-specific KPIs
• Flexible drill down for transparency and actions

User Experience

Public 15
SAP S/4HANA Utilities: what is different to SAP ERP?

Out-of-the-box
integration

Customer Service
Management
• ML scenarios for metering and billing processes
Artificial Intelligence
• Intelligently learns evaluation criteria from empiric data
Technologies
• High level of automation allows focus on strategic tasks

Realtime Insights

User Experience

Public 16
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