Lesson 1: Phone Sales
Unit 1
Hi, there! This is Chuck Wood calling from "Working People Magazine." We have
something good for you today: our biggest sale of the year! The price of our
magazine was $2.50 each. Now it's only $10 for ten magazines. That's $1
each. Call now! The number is 555-9663. Don't forget! That number was 555-
9663. Remember: "Working People Magazine" works for you!
Lesson 2: Wrong Color
Lesson 3: Dress from Paris
- What a lovely dress.
- Really? Do you like it?
- Of course. It's beautiful. Is it new?
- Yes. I bought it in Paris last week.
- Well, it's really nice.
- Thank you.
Lesson 4: Be-Past: Statements
-I was at a rock concert last night. All my friends were there, but it wasn't very good.
Lesson 5: Be-Past: Questions
00:00/00:10
- Where were you and Susan last night?
- Oh, we were out.
- Were you at the new French restaurant?
- No, we weren't. Susan was at night school and I was at the office.
Lesson 6: Shopping 2
buy
closed
delivery
department store
gift shop
good business
order
pay
save money
store manager
Lesson 7: Telephone Enquiries
Travel
agent: Hello, Travel Bargains. How can I help you?
Caller: Hello. I understand you have last-minute travel bargains available. Is
that right?
Travel
agent: That's correct madam. What kind of a trip are you looking for?
Caller: Well, my husband and I would like a romantic weekend away, but not
abroad. We're celebrating our anniversary.
Travel Congratulations! We have a weekend in a 4 star country hotel
agent: situated in a vineyard. They're offering a gourmet weekend, which
includes a wine tasting event. The offer also includes a three-course
gourmet meal for two.
Caller: We'd be interested in that. It depends on the cost.
Travel Let me just clarify some details. You'd like a double room for two
agent: nights?
Caller: That's right, a standard room. We don't want anything too expensive.
Travel OK, I can offer a 40 percent reduction off the normal rate for a
agent: standard double room with breakfast, the gourmet meal for two, and
the wine tasting event.
Caller: So, how much will the weekend cost?
Travel
agent: 520 Euros, including the booking fee...
Caller: That's a little more than I had planned to spend, but it does sound
nice... OK, I'd like to book please.
Lesson 8: A Group Booking
Receptionist
: How can I help you?
Caller: I'm phoning about an online booking for the Jones family.
Receptionist
: I see you've booked seven double rooms and one deluxe suite.
Caller: Yes, my parents are celebrating their wedding anniversary.
Receptionist
: Congratulations! Would you like anything special for them?
Caller: Yes. I'd like to order a bouquet of flowers for their room.
Receptionist
: We'll also provide a complimentary bottle of champagne.
Caller: Thank you very much. Now we can celebrate in style!
Lesson 9: A Cancellation
Receptionist: Good afternoon, The Vineyard. How can I help you?
Caller: I need to cancel one of the rooms I reserved earlier.
Receptionist: OK, but the 15 Euro booking fee is non-refundable.
Caller: So you mean I need to pay the booking fee?
Receptionist: Yes. I'm afraid so.
Caller: But, my nieces have the flu and they can't travel.
Receptionist: I'm sorry. Your credit card was charged when you made the
booking.
Caller: Yes, but my nieces weren't sick then!
Lesson 10: The Vineyard Inn: Ad
Lesson 11: Talking About Reservations
booking fee
bouquet
complimentary
congratulations
last minute
limited availability
modern conveniences
non-refundable
period features
renovate
wedding anniversary
wine tasting
