Shannon R.
Bowman
CUSTOMER SUCCESS | INNOVATION | CONTINOUS IMPROVEMENT
PROFILE
607-339-9141 Self-directed professional with passion for offering exceptional customer experiences at
every touchpoint. Laser focused on results with proven track record of steering expansion of
shannswann@gmail.com account portfolios. Create right-fit solutions based on client needs and goals to optimize
value proposition and success. Expert coach and instructor with demonstrated ability to
Apex, NC engage learners of all age groups and backgrounds.
LinkedIn Shannon-Bowman WORK EXPERIENCE
CUSTOMER SUCCESS MANAGER, HEAD OF CUSTOMER SUCCESS FOR NORTH AMERICA
JoinedUp by Beeline | Remote 5/2022 - Present
AREAS OF Partnered closely with VP, executive team, and colleagues in UK to launch first division in
US. Leveraged superior business acumen and entrepreneurial spirit to develop strategies
EXPERTISE
in support of future objectives. Gained comprehensive product and technical knowledge
to become “go-to” resource for customers. Provide leadership and guidance to Customer
Operational Excellence Success Manager to achieve objectives. Drive projects with aggressive deadlines to
completion on or ahead of schedule. Cultivate positive relationships at all organizational
levels to form consensus, gain buy-in, and achieve shared goals.
Short- & Long-Term Planning
▪ Spearheaded Customer Success model and high-performing team from ground up.
Efforts were instrumental in landing first US client.
Data-Driven Analysis
▪ Played integral role in identifying and securing commercial opportunities resulting in
new business valued at $450K ARR.
Project Management
▪ Defined standard operating procedures (SOPs) to enable smooth set up of sales
implementations and internal workstreams.
Process/Policy Development
▪ Built SalesForce dashboards and account management pages to provide VP with
access to accurate metrics, tracking capabilities, and status updates.
New Business Enablement
▪ Designed training manuals and travelled to various locations to present training
sessions for clients and coworkers.
Team-Centric Leadership
STRATEGIC ACCOUNT MANAGER 1/2021 – 5/2022
IXL | Raleigh, NC
KEY SKILLS Acquired lucrative new accounts and preserved legacy accounts to increase company
growth and profitability in dynamic marketplace. Formed relationships with senior level
Customer Service leaders and guided all aspects of promotion process within partner ecosystems.
Maintained consistent contact with end-user accounts to uncover pain points and
Public Speaking recommend customized solutions to address real-time challenges. Coordinated and
facilitated strategic data meetings three times per year for assigned accounts.
Written/Verbal ▪ Presided over 28 strategic accounts with combined revenue of $2M. Sustained 100%
Communication customer retention rate.
▪ Deployed effective upselling techniques to current customers and increased revenue
Salesforce by $600K.
▪ Won “Team of the Year” award in 2020.
Google Drive/Google Slides
MS PowerPoint, Excel, & Word LEADERSHIP TEACHER & UNIVERSITY LIAISON 7/2016 – 1/2021
Wake County Public School System | Raleigh, NC
Prezi for Presentations Partnered with surrounding universities to identify and capture learning opportunities for
middle school students. Engaged with Friday Institute to conduct study on learning
differences in middle school. Offered practical skills and conveyed positive mindsets to
encourage students in reaching set goals.
S ha n no n R . B o wm a n P ag e | 2
WORK EXPERIENCE / CONTINUED
EDUCATION TEACHER
Highcroft Drive Elementary | Cary, NC | 7/2015 – 7/2016
Master of Education Set direction of classroom activities, delivered interactive learning experiences, and monitored
Human Resources student progress. Aligned right people and resources to ensure effective allocation and usage.
Instructional Leadership Actively mapped and evaluated benchmarks and daily assessments to guide instruction.
Quickly established trust and connections with student and parents to ensure safe welcoming
Towson University
environment. Compiled, reviewed, and measure student achievement data and supplied
feedback on quarterly basis. Mentored and supervised Assistant and Student Teachers.
Bachelor of Science in
Contributed to rollout of Positive Behavior Intervention & Support (PBIS) program.
Psychology
▪ Utilized cutting-edge tools and methods resulting in 92% of class scoring proficient or higher
State University of New York on state testing in 2016.
College at Brockport ▪ Served as team representative on State Implementation Plan (SIP) and chairperson for Fifth
Grade.
▪ Owned and orchestrated Literacy Night for students to promote reading competency.
▪ Received “Teacher of the Year” nomination from peers and administrators.
VOLUNTEERISM
Mitchell Elementary | LaPlata, MD | 8/2012 – 6/2015
Bella Casa Angels ▪ Pioneered Anti-Bullying awareness program for fifth graders and educated students on policy
and procedure.
Apex Recreational Softball ▪ Drafted and submitted applications for three proposals that were awarded grants by
Coaching Donorschoose.org.
▪ Functioned as Lead Administrator to plan, organize, and kick off summer school program.
School PTA Spirit Wear Chair Rolled out after-school program to foster college and career readiness.
Marbles Museum Educator Glen Haven Elementary | Silver Springs, MD | 8/2008 – 12/2011
Advisory Council ▪ Recipient of Exceptional Website award. Selected by IT company contracted by
Montgomery County school district.
Salvation Army
▪ Actively participated on Technology Improvement Plan school committee during Staff
Food Banks Development events.
Meals on Wheels
Brockington Magnet Elementary | Darlington, SC | 8/2006 – 5/2008
▪ Instituted after-school Math tutor program and structured curriculum as grade level
chairperson for Math & Science.
▪ Selected by student population as monthly Teacher Feature recipient for “Serving Students:
Autism Spectrum Disorders.”
▪ Actively volunteered on Yearbook committee in from 2006 to 2008.
ADDITIONAL EXPERIENCE
Matula Elementary | LaPlata, MD | 3/2012 – 6/2012
Long-Term Substitute Teacher
▪ Proposed and executed lessons on bullying with endorsement from Vice Principal.
▪ Planned portions of agenda and presented at staff meetings.
▪ Oversaw Girl’s Club meetings and assisted with inspirational talks.
▪ Coached and prepared Destination Imagination team and led K Kids after school program.
