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Team 10

This empathy map summarizes the perspective of a user concerned with spam filtering. It outlines what the user says regarding their privacy concerns and desire to reduce unwanted emails. It describes what the user thinks about regularly updating spam filters to reduce time spent filtering emails, as well as anxieties around potential impacts on productivity and data privacy. The user feels frustration with inaccurate filtering that blocks legitimate emails or misses spam emails.

Uploaded by

Pavin Pavin
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We take content rights seriously. If you suspect this is your content, claim it here.
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65 views1 page

Team 10

This empathy map summarizes the perspective of a user concerned with spam filtering. It outlines what the user says regarding their privacy concerns and desire to reduce unwanted emails. It describes what the user thinks about regularly updating spam filters to reduce time spent filtering emails, as well as anxieties around potential impacts on productivity and data privacy. The user feels frustration with inaccurate filtering that blocks legitimate emails or misses spam emails.

Uploaded by

Pavin Pavin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Template

Build empathy
The information you add here should be representative of the
observations and research you've done about your users.

Empathy map
Says Thinks
Use this framework to develop a What have we heard them say?
What can we magine them saying?
What are their wants, needs, hopes,
and dreams? What other thoughts
deep, shared understanding and might influence their behavior?

empathy for other people. An


empathy map helps describe the Accurate
aspects of a user's experience, needs and efficient
spam
and pain points, to quickly Spam
filtering
understand your users’ experience filtering Reduce the
unwanted
learn by
and mindset. large Emails 
dataset   identifying Classify the
and block Spam and
spam Non-Spam

Reduce the
Time and
privacy effort filtering
concern  Spam

Optimizing Spam
Filtering with Machine
Learning

Regularly
updating Anxiety about
and the potential
maintain  impact on
user
productivity

collecting
and analying Concern
the large about data
data set privacy and
Hiring data security
scientist and
expert for
maintaining the
Spam filtering
Which can Result
system  legitimate email
being marked as
spam or spam
email being
missed
Does Feels
What are their fears, frustrations, and
What behavior have we observed?
Share template feedback anxieties? What other feelings might
What can we imagine them doing?
influence their behavior?

Need some
inspiration?
See a finished version
of this template to
kickstart your work.

Open example

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