Tribhuvan University

Institute of Information and Communication Technology

A Final Year Internship Report

on

“IT operator”

at

Shree Sainamaina Memorial School

(Course Code: ICT.ED 495)

In Partial Fulfillment of the Requirements for the Bachelor’s Degree

in

Information Communication and Technology

Submitted by:

Kansiram Kandel [7450011]

T.U. Reg. No: 9-2-50-567-2017

Submitted To

Butwal Multiple Campus

Department of Information and Communication Technology

Golpark, Butwal
April, 2023
 Letter of Approval

This is to certify that this internship report entitled “IT Operator” prepared by
Kansiram Kandel in partial fulfillment of the requirements for the degree of B.ed in
Information, Communication & Technology Education has been well studied. In our
opinion, it is satisfactory in the scope and quality as an internship report for the required
degree.

……………………………….. ………………………………..
Mr. Meghraj Acharya Dr. Khimananda Neupane

Program Coordinator Campus Chief

Butwal Multiple Campus Butwal Multiple Campus

…………………………. ………………………………..
Mr. Parshu Ram Upadhayaya External Supervisor

Supervisor

Butwal Multiple Campus

i
i
 Company Letter

Acknowledgment

I convey my sincere gratitude to Mr. Jeet Bahadur Chhetri (Principal) and of Shree
Sainamaina Memorial School without whom doing an internship would have been
impossible. I would also like to thank my internship mentor and all the other employees of
Shree Sainamaima Memorial School for providing their help and guidance during my
internship period. I would also like to thank all the other generic mentors of my internship
under whose guidance I completed my internship program.
I would like to express my sincere thanks to the department of information and
communication technology, Butwal Multiple Campus for providing me, this opportunity to
explore my interests and ideas in the field of computer science and information technology
through this program. I would like to thank my supervisor Mr. Parshuram Sharma for his
kind support, coordination, and valuable supervision.

Finally, an honorable mention goes to my family for their understanding and supporting me
in completing this Internship. Without the help of the particulars that are mentioned above,
I would not have been able to complete this internship.

Sincerely,
Kansiram Kandel

ii
 Abstract

This paper presents a report for accomplishing an internship for the partial fulfillment of
the requirement for the degree of Bachelor of Information and Communication
Technology awarded by Tribhuvan University. The report mainly focused on System
Maintenance, Security Management, System Monitoring Technical Support. The
internship was conducted from Mangsir 15th, 2079 to Falgun 30th, 2079.
The report mainly deals with Operating and monitoring computer system, installing
vSpace server using Ncomputing devices and supporting hardware equipment;
performing checks to verify systems are stable; performs system backups and hardware
preventive maintenance; troubleshoots system operating problems and determines the
cause of system interruptions, installing and updating antivirus software, ensuring the
computer systems and networks are secure by monitoring access control and monitoring
servers to ensure they are running smoothly.
The job profile that is mentioned here is totally based on practical workings that have
conducted during my internship in this organization. As per the rule of the university, the
duration of the internship was 10 weeks and during this period, I learned about the
organizational function that helped me accomplish my program.

Keywords: vSpace, Ncomputing, Sainamaina, Client, Virtualization

iii
 List of Figures

Figure 2.2: Structure of Computer Lab...................................................................................................4

Figure 2.4: vSpace Manager Communication with other Components..................................................5

Figure 3.3.3.1: Single and Dual-User monitor Installation 12

Figure 3.3.3.2 vSpace Server Installation With L-series Computer 12

Figure 3.3.3.4 Centralized Device Management 13

Figure 3.3.3.5 Multi-User Monitor Installation in Windows OS 13

iv
 List of Tables

Table 3..2.1 Weekly Log.......................................................................................................................10

v
 Table of Contents
Company Letter........................................................................................................................................i
Acknowledgement..................................................................................................................................ii
Abstract..................................................................................................................................................iii
List of Figures........................................................................................................................................iv
List of Tables...........................................................................................................................................v
List of Abbreviations.............................................................................................................................vi
Chapter 1: Introduction
1
1.1 Internship Description..............................................................................................1

1.2 Problem Definition...................................................................................................1

1.3 Objectives.................................................................................................................2

1.4 Scope and Limitation................................................................................................2

Chapter 2: Organization Detail and Literature Review....................................................................4

2.1 Introduction to Organization....................................................................................4

2.2 Structure of Computer Lab.......................................................................................4

2.3 Introduction of Used Technolgy...............................................................................4

2.4 vSpace Mangager Communication System..............................................................5

2.4.1 History..............................................................................................................5

2.4.2 Current Growth.................................................................................................6

2.5 Operating system and Support...............................................................................6

2.5.1 VDI Support......................................................................................................7

2.6 Literature Review..................................................................................................7

Chapter 3: Internship Activities..........................................................................................................9

3.1 Roles and Responsibility.........................................................................................9

3.2 Weekly Log...........................................................................................................10

Table 3.2.1 Weekly Log.............................................................................................10

3.3 Description of the program involved during the internship...................................11

3.3.1 Placement.........................................................................................................11

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 3.3.2 Duration............................................................................................................11

3.3.3 System Architecture Design..............................................................................12

3.3.3.1 Single User and Dual User Monitor Installation on vSpace Server..........12

3.3.3.2 vSpace Server Installation with L-Series Computer..................................12

3.3.3.3 System Requirements................................................................................13

3.3.3.4 Centralized Device Management with Ncomputing...................................13

3.3.3.5 Multi-User Monitor Installation in Windows OS......................................13

3.4 Tasks/Activities Performed.....................................................................................14

3.4.1 My Contributions.............................................................................................14

Chapter 4: Conclusion and Learning Outcomes..............................................................................15

4.1 Conclusion and Learning Outcomes.......................................................................15

References……………………………………………………………………………….16

Appendix…………………………………………………………………………………17

vii
 List of Abbreviations
BIOS Basic Input Output System
CEO Chief Executive Officer
CPU Central Processing Unit
ICT Information and Communication Technology
IT Information Technology
KVM Kernel-based Virtual Machine
OS Operating System
PC Personnel Computer
PCI Peripheral Component Interconnect
RAM Random Access Memory
VDI Virtual Desktop Infrastructure

viii
 Chapter 1: Introduction

1.1 Internship Description

An internship is an opportunity that an employer offers to students interested in gaining
work experience in specific industries, and an important step to building a solid career.
Internships offer students a hands-on opportunity to work in their desired field. They
learn how their course of study applies to the real world and build a valuable experience
that makes them stronger candidates for jobs after graduation (The Essential Benefits of
Internships, n.d.).
Internship is job training for students that have been prepared by school and institution to
apply formal education to the field. According to Akplu, F.H et.al (2008) (Industry &
Mandebvu, 2012) defines that the internship program has a component that allows
students to experience real situations in the industry that help them practice the theories.
An IT operator is a professional responsible for the deployment, maintenance, and
management of an organization's IT infrastructure. Their work typically involves ensuring
that computer systems, networks, servers, and software applications are running smoothly
and efficiently. This report is a compilation of my internship experience in Installing,
configuring, and updating hardware and software components of the IT infrastructure.
Likewise monitoring and managing network and server performance to ensure uptime and
availability, troubleshooting hardware and software issues and resolving them as quickly
as possible as well as managing data backup and disaster recovery processes to ensure the
integrity and availability of data. Further providing technical support to end-users and
resolving issues related to computer systems and software applications. Not only this
much c conducting regular security audits to ensure the safety of the IT infrastructure
from external threats and keeping up to date with the latest trends and advancements in
the field of IT. At the conclusion we cany say that, the work of an IT operator is crucial
for ensuring the smooth functioning of an organization's IT infrastructure, which is
essential for the efficient running of business operations.

1.2 Problem Definition

There can be several problems that an IT users may face in their day-to-day work. Some
of the common problems include:

1
System downtime: One of the most significant problems that IT operations teams face is
system downtime, which can result in lost productivity, revenue, and customer
dissatisfaction. Downtime can be caused by hardware failures, software bugs, network
issues, and human errors.
Security breaches: Security breaches are a growing concern for IT operations teams.
Cyberattacks can result in data breaches, system downtime, and reputational damage. IT
operations teams need to constantly monitor the IT infrastructure for security
vulnerabilities and take appropriate measures to protect against potential threats.
Lack of Automation: Manual processes can be time-consuming and prone to errors. IT
operations teams may face the challenge of automating their processes to improve
efficiency and reduce errors. However, this requires investment in new technologies and
training for team members.
Lack of visibility: Lack of visibility into the IT infrastructure can make it challenging for
IT operations teams to identify issues and troubleshoot them effectively. This problem
can be addressed by implementing monitoring tools and creating dashboards that provide
real-time insights into system performance.
Skills Shortage: The IT industry is constantly evolving, and IT operations teams need to
keep up with the latest technologies and trends. However, there is a shortage of skilled IT
professionals, which can make it challenging for organizations to recruit and retain
qualified IT operations staff.
At all, these problems can have a significant impact on an organization's IT operations
and require a proactive approach to address and mitigate their impact.

1.3 Objectives
The objective of an IT operator in an organization is to ensure the smooth functioning of
the organization's IT infrastructure, which is essential for the efficient running of daily
well-functioning. operations of various software and hardware resources used in an
organization. Some of the key objectives of an IT operator in a company include:
 To ensure availability of IT infrastructure
 To ensure security and data protection
 To provide technical support to end-users
 To implement and maintain IT systems and applications
 To collaborate with other IT professionals

2
1.4 Scope and Limitation
The scope and limitation of an IT operator can vary depending on the organization they
work for and their specific role within that organization. However, generally speaking, an
IT operator is responsible for maintaining the hardware, software, and network
infrastructure of an organization's IT systems. So, the role and responsibility of an IT
Operator is crucial for the smooth functioning and durability of the IT related
infrastructure of organization.
The scope of an IT operator's responsibilities may include tasks such as:
1. Managing and monitoring network and server infrastructure, including routers,
switches, firewalls, and servers.
2. Installing, configuring, and maintaining computer hardware, software, and
peripherals.
3. Troubleshooting and resolving technical issues related to hardware, software, and
network connectivity.
4. Providing technical support to end-users, including responding to help desk
support, providing remote support, and assisting with hardware and software
issues.
5. Ensuring the security of the organization's IT systems, including monitoring for
potential security breaches and implementing security protocols and procedures.

The limitations of an IT operator may depend on their level of training and expertise, as
well as the resources available within their organization.
Limitations of an IT Operator
 Not having the authority for major changes
 Limited in ability to provide specialized support in complex issues
In summary, an IT operator's scope and limitation are primarily determined by their role
within an organization, their level of training and expertise, and the resources available to
them.

3
 Chapter 2: Organization Detail and Literature Review

2.1 Introduction to Organization

Sainamaina Memorial School is a prominent educational institution located in Sainamaina
municipality in the Rupandehi district of Nepal, established in 2001, the school has been
providing quality education to students from kindergarten to grade 10 for more than two
decades. It has become a fundamental right of children to get computer education. It is
very essential to get basic to advance knowledge about computer education to compete
the future. Nepal government has prescribed the syllabus and course outline for the
computer education primary to higher secondary level. By supporting this vision of Nepal
government this school has managed systematic technology and computer system in the
school. In this school technology has been used in every sector including computer lab,
science lab, account section, fee transaction and it has also its own software to manage
the records of the school on systematic way.

2.2 Structure of Computer Lab

Figure 2.2: Structure of Computer Lab

2.3 Introduction of Used Technolgy

NComputing is a desktop virtualization company that manufactures hardware and
software to create virtual desktops (sometimes called zero clients or thin clients) which
enable multiple users to simultaneously share a single operating system instance.

4
NComputing, based in San Mateo, California, is a privately held for-profit company with
offices in the United States, Singapore, UK, Germany, India, Korea, and Poland; and
resellers around the world.

2.4 vSpace Manager Communication System

Our platform installs on the PC, deploys our UXP 2.0 connection protocol to the clients
for session access and provides at the server a modern admin console with an intuitive
user interface and user experience.  

Figure 2.4: vSpace Manager Communication with other Components

2.4.1 History
Founding
In 2003, Young Song, a former VP at eMachines, met German entrepreneur Klaus Maier
(formerly CEO of hydrapark), who had spent more than ten years developing the core
software on which NComputing is based. They formed a team to develop the
complementary hardware in Korea, while the software was written in Poland and Russia.
After they successfully launched the product and reached $10 million revenue in two
years, the two founders decided to move its headquarters to Silicon Valley. Stephen
Dukker, former chairman of eMachines, joined NComputing in August 2006, to lead the
company together.
Financing
Dukker introduced NComputing to venture capitalists and technology journalists in
September 2006 at DEMOfall 06. By October 2006, NComputing had raised $8 million
5
from Scale Venture Partners (formerly known as BA Venture Partners). In January 2008,
the company raised a $28 million series B round of financing, led by Silicon Valley
venture capital firm Menlo Ventures with participation from Scale Venture Partners and
South Korea's Daehong Technew Corp. In April 2012, the company raised a $21.8
million series C round of financing led by Questmark Partners with participation from
existing investors. In 2017, original NComputing Co., Ltd, a Korean corporation, became
the ultimate holding company for all other subsidiaries and had raised $6 million from
MDI VC (Telkom Indonesia VC in Jakarta), Pinnacle Ventures (Menlo Park, United
States), and Bokwang Ventrues (Seoul, Korea) for accelerating South Asia region's
growth and boost enterprise VDI software products.

2.4.2 Current Growth

The company was founded in 2003. Current global usage is 20 million daily users in 140
countries. Typical customer profile includes 70,000 education and business organizations
including 5,000 school districts in the United States. NComputing has shipped more than
three million units overall, including 180,000 seats to provide one computing seat for
every K–12 student in the country of North Macedonia. As of 2017, the company has 100
employees worldwide.
According to several survey metrics, Ncomputing is positioned as one of the top five
major players in the enterprise thin client market - next to Dell, Hewlett-Packard, Lenovo,
and IGEL.
2.5 Operating system and virtualization support
2.5.1 Linux Support
Linux is supported through a version of vSpace Server for Linux software. Currently,
NComputing offers support for Ubuntu 14.04, 16.04 and 18.04. This software is
proprietary and requires a server-based license. There is a 10-day free trial period. The
vSpace Server for Linux provides features like client session monitoring, virtual IP,
optimized video playback and messaging service between the clients.

2.5.2 Windows Support

Windows is supported through a version of vSpace Server for Windows software. The
supported versions of Windows include: Windows Server 2003 R2 SP2, Windows XP
SP3 (32-bit); Windows Server 2008 SP2, Windows Vista SP21(32-bit); Windows Server
2008 R2 SP1, Windows MultiPoint Server 2011, Windows 7 SP1 (both 32- and 64-bit),

6
Windows 8 SP1 (64-bit), Windows Server 2012 R2, Windows 10, Windows Server 2016
and Windows Server 2019.
vSpace Server software utilizes Microsoft Remote Desktop Services features to host user
sessions.

2.5.3 VDI Support

NComputing's VERDE VDI Enterprise Edition 8.x product provides a virtualization
solution based on Virtual Desktop Infrastructure. NComputing acquired VERDE VDI
intellectual property rights from Virtual Bridges in Q1 2017 and officially launched the
product in June 2017. It runs on KVM enabled Linux OS baremetal or nested KVM
enabled Azure or Google Cloud. Current version 8.2.7 supports 10 languages.
It's Features
 Centralized management & express deployment
 Support wide range of thin clients and software clients
 Enhanced vcast streaming technology
 Multiview, broadcasting and block all
 Dual monitor support.
 Native webcam support

2.6 Literature Review

Internships are widely viewed as a “high-impact practice” (HIP) that improves college
students’ career outcomes, with some calling for postsecondary institutions to mandate
internships as a graduation requirement (Busteed & Auter, 2017) or to at least strongly
encourage students to participate in them during their college careers (Kuh, 2008).
Advocacy for internships is supported by a growing body of interdisciplinary and
international research demonstrating that internships can have positive impacts on
students’ employment (Nunley et al., 2015), academic achievement (Parker III et al.,
2016), and developmental outcomes such as confidence in one’s career trajectory
(Ocampo et al., 2020). Coupled with growing pressure on colleges and universities to
cultivate students’ “employability” (Tomlinson & Holmes, 2016), internships are
quickly becoming a central feature of institutional strategies for enhancing student
success in the early 21st century. These efforts to enhance student employability and a
corresponding advocacy for internships is evident across the entire postsecondary
landscape, but in Minority-Serving Institutions (MSIs) there is a special focus on these

7
issues given historical inequalities in accessing education, jobs and other opportunities
for students of color. In Hispanic Serving Institutions (HSIs) there is a growing emphasis
on students’ post-graduate career success, fueled by goals ranging from diversifying the
workforce (Sansone et al., 2019) to a commitment towards enhancing the social mobility
of Latinx students (Martinez & Santiago, 2020).1 Although a robust body of literature
exists on the unique cultural features of HSIs and Latinx student outcomes in HSIs
(Garcia et al., 2019; Nunez, 2014), the experiences of Latinx students with the world of
work (e.g., Nuñez & Sansone, 2016) and career development (e.g, Leal-Muniz &
Constantine, 2005; Risco & Duffy, 2011), the literature on internship programs in HSIs
is not as well developed. This is a critical issue facing the field of work-based learning
(WBL), internships and HIPs, as it is possible that the design, implementation and
ultimate effects of college internships may (or should) vary according to the unique
institutional contexts of MSIs and students’ racial identities and cultural backgrounds.
This idea is based on research demonstrating that a “one-size-fits-all” approach to
teaching and learning, student affairs, and career development ignores both historic and
structural inequalities while also overlooking the unique needs, circumstances and
potentials of a diverse student body. For instance, research on culturally relevant
pedagogy underscores the need to reject deficit-oriented frames and acknowledge
marginalized students’ experiences (Ladson-Billings, 1995), and on the racialized (and
discriminatory) nature of institutional practices and the allocation of resources (Harper,
2009; Ray, 2019), demonstrate how policies, practices and thus student experiences in
higher education are decidedly not “innocent” or race-neutral. This is especially true for
Latinx students, as the evidence indicates that students of color often opt out of
internships and related career development opportunities due to preconceived concerns
about ethnic and racial discrimination, misalignment with college major and employer
expectations, and the suitability of employer culture for Latinx populations (Berríos-
Allison, 2005; Leal-Muniz & Constantine, 2005; Poon, 2014; Sweeney & Villarejo,
2013).

8
 Chapter 3: Internship Activities

3.1 Roles and Responsibility

I was assigned as an assistant IT operator on Sainamaina Memorial School for Vspace
server installation to create virtual desktops (sometimes called zero clients or thin clients)
which enable multiple users to simultaneously share a single operating system instance.
In digital and multimedia learning computer is an fundamental equipment to create
contents to represent them to the learners and on the experimental method also. Computer
education has become essential qualification for almost all types of jobs. Since computers
ensure effective, time saving and accurate results of jobs it is being widely used in

organizations and personal use alike. Computer revolutionizes the way of study while
making education smoother and quicker. It also connects us to different sources, which
show us different ways to understand a particular topic or idea. In general, a computer has
helped the education world and also has changed the way we work & learn. Hence to
provide access of computer to all student the Vspace server is very helpful and very
useful.

An IT operator plays an important role in managing a vSpace server, which is a virtual

desktop and application delivery solution developed by NComputing. Some of the key
responsibilities of an IT operator in vSpace server management include:
1. Installing and configuring the vSpace server: The IT operator is responsible for
installing and configuring the vSpace server software on the host computer. This
involves setting up the server environment, creating user accounts, and configuring
the server settings.
2. Managing user accounts: The IT operator is responsible for creating and managing
user accounts in the vSpace server. This involves assigning permissions, setting up
user profiles, and managing user groups.
3. Monitoring server performance: The IT operator is responsible for monitoring the
performance of the vSpace server, including CPU usage, memory usage, and
network traffic. They need to ensure that the server is running smoothly and
efficiently.
4. Troubleshooting server issues: The IT operator is responsible for identifying and
resolving any issues that may arise with the vSpace server. This involves

9
 troubleshooting hardware and software issues, performing updates and patches, and
troubleshooting network connectivity issues.
5. Performing backups and disaster recovery: The IT operator is responsible for
performing regular backups of the vSpace server data and ensuring that disaster
recovery procedures are in place in case of a server failure or other disaster.
At conclusion we can say that an IT operator plays a critical role in managing a vSpace
server, ensuring that it is running efficiently and securely, and providing support to users
who are accessing virtual desktops and applications through the server.

3.2 Weekly Log

Internship period was of 10-week long program in which every week was focused on
aspects of server management, software management, user access control and providing
security as well as some training. Every week started with different working phases.
The summary of the 13-week internship training are:
Table 3.2.1 Weekly Log

S.N. Task Name Duration

1 Getting started with vSpace Server using Ncomputing devices Installation of 1st week
vSpace server
Installation of necessary hardware equipment
2 2nd week
Creating New Users and assigning Permissions in the
Management Portal
Modifying user permissions
Removing user and renaming and resetting their password
3 Installing and managing applications 3rd week
Sharing files and data for specific nodes
Multiview, broadcasting and block all

4  Managing and assigning IP address 4th week

Checking the following devices for vSpace server installation

• Drivers
• Motherboard drivers
• Audio drivers
• PCI drivers

10
 5 8th week
Installing firewalls and antivirus software

Native webcam installation

Smart board and multi-touch installation

6 Enhanced smart card installation 9th

b) Health monitoring
7 Vcast streaming technology 10th week

Support wide range of thin clients and software clients

Centralized management

3.3 Description of the program involved during the internship

3.3.1 Placement
The internship period was three months where i gained experience as an IT operator
Intern. The Placement interview was after the completion of 3 months trainee period.
Every Assignment has certain marks contained. So according to my performance, i got
the marks. The Intern who works best during the months and those Interns who get the
highest marks and interested could directly get placement in organization after 3 months.

3.3.2 Duration

The standard internship period fixed by the University (TU) is six credit hours, which is
equivalent to ten weeks or two months and 10 days. However, internship period was 3
months.
Office Hour: 12pm –4pm
Start Week: 01 December, 2022
Ending Week: 14 March, 2023

3.3.3 System Architecture Design

The whole system is demonstrated through the system architecture diagram. The
communication and data exchange between the various entities of the system are shown
here. Various data exchange activities are involved for the system architecture to be
completed.

11
 3.3.3.1 Single User and Dual User Monitor Installation on vSpace Server

Figure 3.3.3.1: Working structure on Single & Dual monitor on vSpace server.

3.3.3.2 vSpace Server Installation with L-Series Computer

Figure 3.3.3.2: vSpace Server Installation with L-series Computer

3.3.3.3 System Requirements for vSpace server Installation

System Requirements
vSpace Client is only supported by servers running vSpace Server 6.6.2.3 or newer (we
cannot connect vSpace Client to host servers running vSpace 4 or 5). For installation of
vSpace Server refer to the NComputing L-series User Manual. For Microsoft OS
licensing information, see www.ncomputing.com/mslicensing.
For each vSpace Client, we d need:
 A Windows-compatible PC or notebook/netbook with keyboard and mouse
 Display with a minimum resolution of 800x600
12
  A category 5/6 network cable to connect the client computer to our existing
Ethernet network and Ncomputing adapter
 Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz 1.99, 64-bit operating system,
x64-based processor GHz processor with Minimum 8 GB RAM and memory
space of 128 GB.
 Optional: speakers, headphones and microphone

3.3.3.4 Centralized Device Management with Ncomputing

Figure 3.3.3.4 : Centralized Device Management with Ncomputing Device

3.3.3.5 Multi-User Monitor Installation in Windows OS

Figure 3.3.3.5: Multi-User Monitor Installation in Windows OS

3.4 Tasks/Activities Performed

An internship is a professional learning experience that offers meaningful, practical work
related to a student's field of study or career interest. An internship gives a student the
opportunity for career exploration and development, and to learn new skills. I also have

13
 got the opportunity to learn so much skills related to information technology operation
including vSpace server management.

3.4.1 My Contributions
1. Installation and configuration of the vSpace Server software on a physical server or
host computer. http://www.ncomputing.com/softwaredownload
2. Managing user accounts and permissions, including creating, modifying, and deleting
user accounts.
To add a user follow the steps below: 
i. Login with the credentials at www.ncomputing.com .
ii. Click on the Management Portal tab
iii. Click on Manage Users 
To set roles and permissions
i. Just in the same way we added the Users, we add Roles. Click in
the Roles button.
ii. Then, click +ADD 
iii. Enter a description for the new role and select the desired permissions
and click Save
3. Configuring the virtual desktop environment, Ncomputing devices, network settings,
and peripherals such as printers and scanners.
To auto-connect configuration
a. join the preferred server to a connection Group. (Device Setup > Connection
Settings > Create New Group [button] > New host IP > Save)
4. Monitoring and optimizing system performance, including resource utilization, disk
space, and network bandwidth.
5. Troubleshooting issues that arise in the vSpace environment, such as connectivity
problems or performance issues.
6. Applying software updates and patches to ensure the vSpace environment remains
secure and up to date.
a) Turn on the device.
b) Click on Device Setup
c) Click on the Update Tab
d) On the Manual Update section, click on Update Now.
In Summary, vSpace Server Management is critical to ensuring the smooth and reliable
operation of a virtual desktop environment, enabling users to access their virtual desktops
from any device and location while minimizing the IT support required.

14
 Chapter 4: Conclusion and Learning Outcomes

4.1 Conclusion and Learning Outcomes

Internships provide students with an opportunity to put into practice skills they have
learned while in school. In addition, students should have an opportunity to enhance those
skills, obtain the perspective of a work environment and benefit from a mentor or
supervisor's experience and advice. In vSpace Server management while working as an IT
Operator, we can learn variety of skills related to the administration and configuration of
a virtualization solution as well as different skill related to hardware and software
resources management and overall solutions of those problems which could occur in
workstation. Here are some of the key areas we can expect to develop expertise in:
1. Virtualization technology: I gained knowledge of the fundamental concepts of
virtualization, including how it works, the benefits it provides, and the different
types of virtualization technology.
2. vSpace Server software: I became familiar with the vSpace Server software and
how to install, configure, and manage it.
3. User account management: I learned how to create, modify, and delete user
accounts, set permissions and access rights, and manage user sessions.
4. Virtual desktop environment configuration: I learned how to configure the virtual
desktop environment, including display settings, network settings, and peripheral
devices.
5. Performance optimization: I learned how to monitor and optimize system
performance, including resource utilization, disk space, and network bandwidth.
6. Troubleshooting: I have developed the ability to identify and troubleshoot issues
that arise in the vSpace environment, such as connectivity problems or
performance issues.
7. Security: I learned about security best practices in the vSpace environment,
including applying software updates and patches to ensure the vSpace environment
remains secure and up to date.
In summary, vSpace Server Management offers a comprehensive education in the
administration and configuration of a virtualization solution, which is increasingly
important in today's digital workplace.

15
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Kuh, G. D. (2008). High-impact educational practices: What they are, who has access to them,
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