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Final Report

Internship (Tribhuvan Vishwavidalaya)

Studocu is not sponsored or endorsed by any college or university

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AN INTERNSHIP REPORT ON
AGRICULTURAL DEVELOPMENT BANK LTD.
BAGAR, POKHARA

Submitted By:

Shiru Thapa

Exam Roll No.: 14957/14

T.U. Registration No.: 7-2-48-93-2014

An Internship Report

Submitted to:

Prithvi Narayan Campus

Faculty of Management

Tribhuvan University

In partial fulfillment of the requirements for the degree of

Bachelor of Business Administration (BBA)

Pokhara

October, 2018

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DECLARATION

I hereby declare that the internship report entitled “AN INTERNSHIP REPORT ON
AGRICULTURAL DEVELOPMENT BANK LTD. BAGAR, POKHARA” submitted to
Faculty of Management, Tribhuwan University is my original work done in the form of
partial fulfillment of the requirement for the degree of Bachelor of Business
Administration (BBA) under the supervision of Mr. Pushpa Nidhi Amgain.

Shiru Thapa

Prithvi Narayan Campus

Roll No.: 14957/14

T.U. Registration No.: 7-2-48-93-2014

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BBA PROGRAM

RECOMMENDATION

This is to certify that the Internship Report

Submitted By:

Shiru Thapa

Entitled:

AN INTERNSHIP REPORT ON AGRICULTURAL DEVELOPMENT BANK LTD.

BAGAR, POKHARA

has been prepared and approved by this campus in the prescribed format of the office of
the Dean, Faculty of Management. This internship report is forwarded for examination.

(Pushpa Nidhi Amgain) (Dhurba Kumar Budhathoki)

Internship Report Supervisor Program Coordinator

BBA Program
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October, 2017

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CERTIFICATE OF INTERNSHIP

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ACKNOWLEDGEMENTS

This report entitled “AN INTERNSHIP REPORT ON AGRICULTURAL

DEVELOPMENT BANK LTD. BAGAR, POKHARA” is a report prepared for the partial
fulfillment of the requirements of the Bachelor of Business Administration under the
course designed by the Faculty of Management, Tribhuvan University. Many people have
devoted their precious time and effort in the course of preparing this report. I would like to
take this opportunity to acknowledge all of them who helped me directly or indirectly.

First and foremost, I would like to express my sincere gratitude to my supervisor, Pushpa
Nidhi Amgain for his dedicated effort to continually guide me when needed. Similarly, I
would like to thank Agricultural Development Bank Limited, Bagar Branch for appointing
me as an intern for 8 weeks, due to which I got the opportunity to be exposed to the
practical environment of Banking industry.

My sincere gratitude also goes to Tribhuwan University for this opportunity to do an intern
as a part of BBA course requirement. Further I would like to express my warm
appreciation towards the management team of Prithvi Narayan Campus, Pokhara for
guiding me and cooperating greatly to complete the internship program successfully.

I am indebted to Mr. Ghanendra Adhikari, Branch Manager of Agricultural Development

Bank Limited, Bagar Branch for letting me do my internship. I would like to thank him for
welcoming me to the bank and introducing me with the other employees. I would like to
extend my heartfelt appreciation to all the staff of the bank for co-operation and guidance
they provided me during the period of my internship.

Finally, I would like to thank my parents for their never ending support. I am very much
grateful to them for always being there by my side. I offer my regards to all of those who
supported me in any respect during the completion of the report.

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TABLE OF CONTENTS

DECLARATION...........................................................................................................................................ii
BBA PROGRAM........................................................................................................................................iii
RECOMMENDATION.................................................................................................................................iii
CERTIFICATE OF INTERNSHIP....................................................................................................................iv
ACKNOWLEDGEMENTS.............................................................................................................................v
TABLE OF CONTENTS................................................................................................................................vi
LIST OF TABLES........................................................................................................................................vii
LIST OF FIGURES.....................................................................................................................................viii
CHAPTER I.................................................................................................................................................1
INTRODUCTION........................................................................................................................................1
1.1 Background of the Study..........................................................................................................1
1.2 Objectives of the Report..........................................................................................................2
1.3 Methodology............................................................................................................................2
1.4 Limitations of the Study...........................................................................................................5
CHAPTER II................................................................................................................................................6
BRIEF INTRODUCTION TO THE INDUSTRY.................................................................................................6
2.1 Meaning of Bank......................................................................................................................6
2.2 History of banking Industry......................................................................................................7
2.3 Development of Banking Sectors in Nepal...............................................................................8
2.4 Commercial banks in Nepal....................................................................................................10
CHAPTER III.............................................................................................................................................13
BRIEF INTRODUCTION OF THE ORGANIZATION......................................................................................13
3.1 Description of the Organization..............................................................................................13
3.2 Vision, Mission, Objectives, and Corporate conducts of ADBL...............................................15
3.3 Major Market and Customers................................................................................................16
3.4 ADBL Products and Services...................................................................................................17
3.5 Organizational Structure of ADBL Bagar.................................................................................18
3.6 Capital Structure of ADBL.......................................................................................................19
3.7 Financial Performance of ADBL..............................................................................................19
CHAPTER IV.............................................................................................................................................22
ANALYSIS OF ACTIVITIES DONE...............................................................................................................22
4.1 Activities Performed in ADBL..................................................................................................22
4.2 Problem Solved......................................................................................................................25
4.3 Intern's Key Observation........................................................................................................26
CHAPTER V..............................................................................................................................................27
CONCLUSION AND LESSON LEARNT........................................................................................................27
5.1 Conclusion..............................................................................................................................27
5.2 Key Skills and Lesson Learnt...................................................................................................27
BIBLIOGRAPHY........................................................................................................................................29
APPENDICES...........................................................................................................................................30

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LIST OF TABLES

Table No. Title Page No.

3.1 Capital Structure of ADBL 19

3.2 Financial Highlights of ADBL 20

3.3 Net Profit of ADBL 20

3.4 Recent Financial Indicators of ADBL 21

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LIST OF FIGURES

Figure No. Title Page No.

3.1 Organizational Structure of ADBL Bagar 18

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CHAPTER I

INTRODUCTION

1.1 Background of the Study

Customer Service is the front desk of any organization that provides all necessary
information to the customers. For any organization, it is the main and most important
department which needs to deal with customer more than any department in the bank. It is
one of the busiest departments in the banks, and it is the very place which makes an early
impression to the clients. So the image and reputation of the bank depends upon effective
functioning of this department. In this department, activities such as opening new accounts
of customers, closing existing account, issuing cheque books, balance inquiry and
providing statements, issuing debit cards, etc are performed.

It is very important to know that the highly satisfied customer becomes loyal and buys the
organization’s new products, pays less attention to competing branch and is less effective
to price. Having a significant number of this kind of customers is only possible through the
efficient functioning of Customer Service department of any organization. It would then
not be in appropriable to say that this department is the key to success of any organization.
Customer service is a very important aspect in a business because it focuses more on the
ideas of customer feedback and outputs as they are exposed with your product or services.
Customer service is an essential part of the business team and in fact, some business do
have their own customer service department which aims to aid customers on their
concerns, queries, suggestions and complaints. Customers are the center of the business
that is why one department should be established to hear their voice and improve the sales,
quality of service and delivery of efficient customer service whether you are selling a
product or a service.

Customer service can be maximized by using Convenient Days and Hours of Operation,
using new technology, excellent online service, customer service training and by using
other techniques and equipment. Excellent customer service can improve the bank's ability

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to lure affluent prospects, elevate the bank's profitability, lower bank operation costs, and
create greater customer loyalty.

This is a report that focuses primarily on Customer Service Department of ADBL, Bagar
branch. This report is prepared as per the partial fulfillment of the Bachelor of Business
Administration, Tribhuvan University. The internship requirement in the final semester of
BBA helps the students to develop their abilities in the field and improves the confidence
level to tackle the sophisticated problems that arise in the bank. In the two months of
internship, the intern can learn about the corporate culture, public relation skills, and
develop the competencies that is required in a bank. So the internship could be regarded as
the first step to career development for the students of BBA.

1.2 Objectives of the Report

The general objective of the study is to fulfill the requirement for the degree if Bachelor in
Business Administration and to make the students of BBA familiar with the current
scenario of the industry. Besides this, the specific objectives are as follows:

 To identify the activities performed in Customer Service, Clearing, and Credit

Department
 To understand the functioning of the departments
 To relate our theoretical knowledge with the real working environment
 To develop interpersonal and communication skills
 To obtain the practical insights about the banking activities

1.3 Methodology
Completion of internship is a combination of the different types of activities. It starts from
the selection of the organization for the internship, performance of different kinds of
activities and placement in different parts of the organization and at last collection of
various primary and secondary data for the preparation of the report. In terms of data
collection both primary as well as secondary source had been used. In case of primary
source, observation and personal interview with the staff are used and in case of secondary
source, published reports and documents, website of the bank and other related websites
had been used.

Following methodologies are used to study the organization:

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1.3.1 Organization Selection

For the internship, intern had selected the Agricultural Development Bank Limited, Bagar
branch. The bank has been one of the successful “A” level commercial banks in Nepal for
a long period of time. It had been a great opportunity for the intern to acquire knowledge
and skills during the internship period.

1.3.2 Placement

With the recommendation letter from the campus, the intern submitted it to the branch
manager along with all the required documents. After the approval, the intern started to
work in ADBL Bagar branch. During the period of internship, the intern was placed in the
Customer Service Department, Clearing Department, and Credit Department.

1.3.3 Duration

The duration of internship required for BBA program of Tribhuvan University is eight
weeks where an intern has to be indulged in activities in the bank. I started to work as an
intern in ADBL from 29th Jestha, 2075 till 25th Shrawan, 2075. I had to go to the bank
every day except Saturdays at 10 AM to 4PM. During the period, I came to learn about the
working environment, policies, and the culture of the bank. This internship program has
been very fruitful for me to get real life experiences of the banking activities of the bank.

1.3.4 Activities

During the internship period, the intern was placed in the Customer Service Department,
Clearing Department, and Credit Department. The following activities are performed in the
respective departments:

i) Customer service department

 Account opening and closing (Personnel and Corporate)

 Issuance of Debit cards and cheque books
 Providing information about products to the customers
 Making and receiving telephone calls
 Issuing of account statements and balance certificates
 Handling the queries of the customers
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 Filling the forms related to activating account and changing signatures

 Filing and documentation
 Creating accounts for mobile banking and informing customers about the
services
 Record keeping
 Filling vouchers and cheques on the behalf of customers
 Updating the KYC, and customers' databases

ii) Credit department

 Filing
 Record keeping

iii) Clearing Department

 Record keeping of Electronic Cheque Clearance

 Handling enquiries related to share certificates
 Providing share certificates while systematically keeping the records
 Keeping records of the remittance transactions

1.3.5 Sources of Data Collection

Both primary and secondary sources of data are used in this report. Observation and
personal interview with the staff and customers are used a primary sources, whereas
published reports and documents, website of the bank and other related websites are used
as the secondary sources.

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1.4 Limitations of the Study

There have been some limitations on the report despite the hard work to make it fully
approved. Some of the limitations are described below:

 The analysis is only based on the Bagar branch.

 The whole department analysis and information are not included in this report.
 The interpretations are made under personal judgment, which is not guided by
the experts and professionals.
 It was not possible to obtain detailed information due to confidentiality and
privacy matters.
 The conclusions drawn may not be applicable for all the commercial banks.

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CHAPTER II

BRIEF INTRODUCTION TO THE INDUSTRY

2.1 Meaning of Bank

A bank is a financial institution which provides financial services that may be in the form
of accepting deposits, accepting the loan, providing technical advice, dealing over foreign
currencies, remitting funds, etc. It collects deposits from the general public, corporate
bodies and private organizations by providing them the certain percent of interest,
mobilizes the fund to productive sectors and distributes the accumulated fund to others,
who are in need of money by charging the certain percent of interest. Bank is, therefore;
known as a dealer of money that bridges the gap between the savers of fund and users of
the fund.

A bank is a financial intermediary which creates the relationship with both the surplus
units and the deficit units. To create the relationship with these units, bank offers various
financial products and the person who purchase that product will knowingly or
unknowingly becomes the relative of the bank. The major financial products that any bank
offers to the public are various deposits schemes and the loan schemes. The one who are in
need of money or funds purchases the loan products as per their requirement and the one
who have excess funds purchases the deposits schemes. Bank exists in the economy to
perform the function of the intermediary. Banks intermediates not only the surplus and
deficit units but also perform various management activity to create a balance in the
economy. It should perform the size inter-mediation because in general surplus units are
large in number but they less amount of surplus funds and the opposite scenario is of the
deficit side. Similarly, it should perform the maturity and information inter-mediation as
per the requirement.

Financial institutions offer the widest range of financial services- providing credit and
encouraging savings; and also perform the widest range of financial functions for all types
of business firms in the economy. Commercial bank is the term used for a normal bank to

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distinguish it from an investment bank. It raises fund by collecting deposits from business
and consumers. It also buys corporate bonds and government bonds. Its primary liabilities
are deposits and primary assets are loans and bonds. The banks which perform all kinds of
banking and generally finances trade and commerce, are called commercial banks.
Commercial bank is merely a business firm engaged in financial inter-mediation as well as
additional functions under strict supervision and control of central bank.

According to Nepal Rastra Bank Act 2002 “Bank is a financial institution, which provides
financial services that may be in the form of accepting deposits, advancing loan, providing
necessary technical advice, dealing over foreign currencies, remitting funds, etc.”

According to kent “A bank is an organization whose principal operations are concerned

with the accumulation of the temporarily idle money of the general public for the purpose
of advancing to others for expenditure.”

According to Commercial Bank Act 2031 B.S. “A commercial bank refers to such type of
bank which operates currency exchange transactions deposits, advances loans, performs
dealing relating to commerce except the banks which been specified for the cooperative,
agricultural, of the similar other specific objective.”

As per Bank And Financial Institution Act (BAFIA) 2063, ““bank” means a corporate
body incorporated to carry on financial transactions as referred to in Sub-section (1) of
Section 47.”

So, a bank may be defined as financial intermediary between depositors and the credit
seekers. Bank is among the most important financial institutions in the economy and
essential business in thousands of local towns and cities. Bank plays different kinds of
roles like intermediary, underwriter, utility payers etc.

2.2 History of banking Industry

The concept of banking is not a modern concept. This concept had started to evolve in the
brilliant human mind immediately after the humans were able to realize and develop
money. Though money had made the human life much easier than before but ancient
humans started to realize the complexities that evolution of money had created in their life.
So, in order to overcome these complexities and the difficulties that were attached with the
benefit of money the concept of banking emerged in the human mind. Earlier the
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moneylenders and the landlords perform the banking activities as the informal banks but
later the activities of these people are formalized and the concept of bank as an institution
had emerged.

The word “Bank” is derived from the Italian word “Banco”, Latin word “Bancus” and
French word “Banque” because all meant the bench in which the bankers would keep
money and its records. The Jews of Lambardy were thought to be the early bankers who
transacted third business at the benches in the marketplace and when they were unable to
meet their liabilities, the depositors used to break their benches and this tradition had given
birth to a banking term “Bankrupt”. The first ancient Bank of the world is supposed to be
the Bank of Venice which was established in 1157 A.D. Following the footsteps of this
bank, other two banks were established in 1401 and 1407 named Bank of Barcelona and
Bank of Geneva, respectively. The crucial breakthrough in the modern banking history was
made in 1694 A.D when the first modern bank “The Bank of England” was established.
After the establishment of this first English Bank, Banking sector had experienced various
ups and downs but still they persisted and because of that persistence they are now able to
exist in this 21st century world as one of the essential element of human life.

Presently, banks are not only the deposits collecting and loan lending institutions but also
the institutions which helps its customers from various ways as per their convenience and
ability with full security. They had been developed as the essential service providing
institutions in this rushing world. The banks had start affecting the lifestyle of the citizens
as well as the economy of the country as well. The recent recession of 2008 is the outcome
of the inefficient banking practice and the world had to suffer much only because of the
inefficiency and negligence of a single banking sector. Hence, banking had become an
important element of the world economy in the present time.

2.3 Development of Banking Sectors in Nepal

The history of banking in Nepal may be described as a component of gradual and ordinary
evolution in the financial and economic sphere in the Nepalese life. Even now the financial
system is still in the evolutionary phase .The establishment of ''Kausi Toshi Khana" as a
banking agency during the time of king Prithvi Narayan Shah and ''Tejaratha Adda'' can be
regarded as the initial steps in the direction of start of banking development in Nepal. In
the context of Nepal, the development of banks can be summarized in three phases :

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Phase I

The establishment of 'Tejaratha Adda' during the tenure(term) of Prime Minister Ranoddip
Singh in 1876 A.D. was the first step towards the institutional development of banking in
Nepal. it was fully subscribed by the government in Kathmandu. Tejaratha provided credit
loans to the general public at five (5%) percent interest rate on securities i.e. gold, silver
and other ornaments. Its objective was to provide credit or loans to the general public but it
is failed to accept deposits from them.

Phase II

During the time of Chandra Shamsher (1901-1929 A.D.), credit facilities of 'Tejaratha '
were extended by opening its branches. Later, In 1937 A.D.'Tejaratha Adda' was replaced
by the first commercial bank of Nepal, Nepal Bank Limited with an authorized capital of
10 million rupees . Then, Nepal Rastra Bank was established in 1957 A.D. as central bank
under the Nepal Rastra Bank Act 1956. It's function was to supervise commercial banks
and to guide the basic monetary policy of the nation. In 1957 A.D., Industrial Development
Center was established and later it was converted into Nepal Industrial Development
Corporation (NIDC) in 1960 A.D.

Nepal bank limited is the first bank of Nepal. It is taken as the milestone of modern
banking of the country. This was established in 1937 A.D.Unit mid 1940s; only metallic
coins were used as medium of exchange. So the H.M.G. felt the need of separate institution
or body to issue national currencies and promote financial organization in the country.
Hence the Nepal Rastra Bank Act 1955 was formulated, which was approved by H.M.G
.Accordingly, the Nepal Rastra Bank was established in 1956 A.D. as the central bank of
Nepal.

A sound banking system is important for smooth development of banking system. It can
play a key role in the economy. It gathers saving from all over the country and provides
liquidity for industry and trade. In 1957 A.D., Industrial Development Bank was
established to promote the Industrialization in Nepal, which was later converted into Nepal
Industrial Development Corporation (NIDC) in 1959A.D. Rastria Banijya Bank, was
established in 1865 as the second commercial bank of Nepal and a fully government
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owned commercial bank. The financial shapes of these two commercial banks have a
tremendous impact on the economy. That is the reason why these banks still exist in spite
of their bad position.

As the Agriculture is the basic occupation of major Nepalese, the development of this
sector plays the prime role in the economy. So, a separate Agriculture Development Bank
was established in 1968 to help the agricultural side of the country. This is the first
institution in agriculture financing ( now it is converted into commercial bank limited).

Phase III

To operate all commercial banks uniformly under single act, "Commercial Bank Act 1975
A.D. " was enacted .According to the Nepal Commercial Bank Act 1974 A.D. "commercial
banks are banks that deal with money exchange ,accepting deposits, advancing loans and
other commercial transactions except some special functions done by specified
cooperative, agriculture and industrial banks". In 1985 A.D., Nepal Government
established five rural development banks under the control and supervision of Nepal Rastra
Bank. The establishment of these banks helped in spreading the banking services to both
urban and rural areas but banking services to the customers' satisfaction was still far.

After the establishment of democracy, the government has taken liberal policy in banking
sector so different private banks are getting permission to establish with the joint venture
of other countries. Nabil is the first joint venture bank as Nepal Arab Bank .Similarly, two
foreign commercial banks Nepal Indosuez Bank(Now it is called NIBL) Limited and
Nepal Grindlays Bank Limited (Now it is called SCBNL) entered in Nepal in the form of
joint venture and the trend is continuing till today as many Nepalese owned banks are also
running . After declaring free economy and banks for joint venture in Nepal privatization
policy, The Government of Nepal (GON) encouraged the foreign bank.

At present, there are altogether 28 commercial banks in Nepal.

2.4 Commercial banks in Nepal

Commercial Banks are one of the major financial intermediaries whose primary function is
the transfer of monetary resources from the savers to the users. They have the widest range
of activities and they provide a large amount of the money supply. They perform several
functions as various types of deposit facilities like the current, saving and fixed deposit;
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safety of public money, remittance of money, letter of credit, loans, locker facility, foreign
exchange,

serving as an agent of its clients etc. All the Commercial banks of Nepal are governed by
Bank and Financial Institution Act, 2073 (BAFIA). Furthermore, Nepal Rastra Bank
regulates the commercial banks; it estimates Cash Reserve Ratio, and Statutory Liquidity
Ratio for these banks, which are mandatory.

Nepal bank limited is the first commercial bank of Nepal which was established in 1994
B.S. It is a semi-government bank. The second commercial bank of Nepal is Rastriya
banijya Bank. It was established in 2002 B.S. After reinstatement of multiparty democracy
in the country, several joint venture banks were established, such as Standard Chartered
bank, Nabil Bank, Nepal Investment Bank, Himalayan Bank, Everest Bank, Nepal State
Bank of India, Machhapuchhre Bank, and so on. With the increasing in a number of
commercial banks competition among them have also become more complex.

In Nepal, Financial intermediaries are divided into four classes on the basis the minimum
paid-up capital. Class 'A' represents Commercial banks with Rs. 8 billion minimum paid-
up capital, while Class 'B', 'C', and 'D' represent Development banks, Finance companies,
and Micro-finance companies respectively. Development banks must have Rs. 2.5 billion
paid-up capital; Finance companies must have Rs. 800 million paid-up capital; and finally,
Micro-finance companies must have Rs. 100 million paid-up capital. At present, there are
28 Commercial banks, 57 Development banks, 36 Finance companies, and 45 Micro-
finance companies.

The main function of the commercial bank simply is ‘to borrow to lend’. Besides, there are
other functions which have been developed according to need of the society which are:

 Accepting Deposits
 Supplying Credit
 Dealing with Foreign Exchange
 Operating Merchant Banking
 Issuing Guarantees
 Issuing Financial Instruments
 Carrying on Remittance

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 Selling Bi-products
 Providing Overdrafts
 Trading of Shares and Commodities
 Capital Mobilization
 Portfolio Management
 Carry Off-Balance Sheet Transactions
 Miscellaneous functions , etc.

As of Mid January 2017, there are altogether 28 "A" class licensed institutions
(Commercial Banks), 57 "B" class licensed institutions (Development Banks), 36 "C"
class licensed institutions (Finance Companies), 48 "D" class licensed institutions (Micro-
Finance Companies).

The commercial banks in Nepal are listed in Appendix 1.

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CHAPTER III

BRIEF INTRODUCTION OF THE ORGANIZATION

3.1 Description of the Organization

With the main objective of providing institutional credit for enhancing the production and
productivity of the agricultural sector in the country, the Agricultural Development Bank,
Nepal was established in 1968 under the ADBN Act 1967, as successor to the cooperative
Bank. The Land Reform Savings Corporation was merged with ADBN in 1973.
Subsequent amendments to the Act empowered the bank to extend credit to small farmers
under group liability and expand the scope of financing to promote cottage industries. The
amendments also permitted the bank to engage in commercial banking activities for the
mobilization of domestic resources.

Agricultural Development Bank Limited (ADBL) is an autonomous organization largely

owned by Government of Nepal. The bank has been working as a premier rural credit
institution since the last three decades, contributing a more than 67 percent of institutional
credit supply in the country. Hence, rural finance is the principal operational area of
ADBL. Furthermore, the bank has also been involved in commercial banking operations
since 1984.

The enactment of Bank and Financial Institution Act (BAFIA) abolished all Acts related to
financial institutions including the ADBN Act, 1967. In line with the BAFIA, ADBL has
been incorporated as a public limited company on July 14, 2005. Thus, ADBL operates as
a "A" category financial Institution under the legal framework of BAFIA and the Company
Act, 2053.

ADBL Bagar started its operation as of 5th Bhadra, 2063 B.S. At present, the branch
manager Mr. Ghanendra Adhikari does an excellent job of handling all the employees and
the operations of ADBL. The branch has a team of dedicated employees with a great level

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of co-operation among them. Having a good growth rate in terms of its loan portfolio and
deposits, the bank has successfully maintained a good relationship with its customers.
Although being a relatively smaller branch, it handles the operation of Credit department,
Cash department, Clearing department, and Customer service department.

Customer Service Department (CSD)

Customer services is a series of activities designed to enhance the level of customer

satisfaction and the Customer Service Department is the front desk of any bank that
ensures face to face interaction with the customers who visit the bank. The image and
reputation of the bank depends upon the effective functioning of this department. The
competence and the attitude of the sales staff, complaints handling, customer dealings, and
after sales services are all areas that affect customers' perception of the company and also
the loyalty to the company. It is the first place where the customers get the service.

The CSD of Agricultural Development Bank Limited, Bagar is smaller in size and the
activities to be performed in this department includes, account opening and closing,
issuance of Debit cards and cheque books, providing information about products to the
customers, making and receiving telephone calls, issuing of account statements and
balance certificates, handling the queries of the customers, filling the forms related to
activating account and changing signatures, filing and documentation, creating accounts
for mobile banking and informing customers about the services, record keeping, filling
vouchers and cheques on the behalf of customers, periodically updating the KYC, and
customers' databases.

Credit department

In this department, customers' credit needs are fulfilled by the bank. It is responsible for
analysis of the customers who give applications for loan, approving credit, credit
documentation, and disbursing the loan. After the loan disbursement, it has to monitor the
credit's use, and use measures to recover and restructure the credit.

In this department, the intern carried out the activities of filing and record keeping as most
of the information were kept confidential. This is the department where the least amount of
time is spend by the intern.
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Clearing Department

In this department, cheques, and securities are cleared. Here, activities like record keeping
of Electronic Cheque Clearance (ECC), handling enquiries related to share certificates, and
providing share certificates to the customers while systematically keeping the records were
done by the intern.

3.2 Vision, Mission, Objectives, and Corporate conducts of ADBL

ADBL has the following vision, mission, objectives, and corporate conducts:

Vision

 To be a Mass-based Complete Bank serving from Urban to Rural.

Mission

 To deliver comprehensive banking solution strengthening its extensive network.

Objectives

 To provide quality banking services

 To adopt market driven strategy
 To obtain sustained and competitive return on investment.

Corporate Conducts
In achieving its corporate objective in pursuit of its corporate mission and vision, ADBL
will:

 comply with all relevant legislation, codes of conduct and standards of good
corporate citizenship in Nepal while maintaining full autonomy in the
management of its operations;
 conduct its operations in an open and transparent manner;
 put local resources to work for local development, serving the rural community
and its aspirations;
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 provide a full and balanced rage of financial products and services that satisfies
the needs of the rural population of Nepal, on a profitable and sustainable basis;
 strive consistently to provide improved products and services to its clients at
reasonable cost, using modern banking, information and communication
technology in the most appropriate form to its clients needs;
 be vigorous in building reputation for professionalism, competitive pricing,
reliability and quality of service and innovation;
 operate in accordance with best banking practice, acting with financial
prudence and keeping in mind the need to balance profitability with asset
preservation and liquidity and to safeguard depositor's funds;
 work together with its employees to develop their capabilities to contribute to
achievement of the bank's objectives, promoting excellence, rewarding
achievement and providing them the opportunity to share in the bank's success;
 develop mutually acceptable relationship with government in the pursuit of
improvement in living standards in rural areas, while respecting best financial
practices;
 ensure that its activities contribute to the environmental stability and overall
improvement of living standards in Nepal; and
 judge the bank's success against the measures that include profitability,
portfolio quality in terms of minimal arrears and non-performing loans,
portfolio worth, total deposits, geographic outreach and public image.

3.3 Major Market and Customers

ADBL was established with the objective of providing institutional credit for enhancing
the production and productivity of the agricultural sector in the country. It has a strong
market presence providing an excellent banking service to the customers. The bank has
been working as a premier rural credit institution, contributing more than 67 percent of
institutional credit supply in the country. Hence, rural finance is the principle operational
area of ADBL. Besides, it has also been executing Small Farmer Development Program
(SFDP), the major poverty alleviation program launched in the country.

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The main targets of the bank are low income earners who are involved in agriculture, and
they provide loan to them at lower interest rate. ADBL Bagar branch has its major
customers from all over Pokhara, however most customers are from rural areas like
Ghachowk, Hemja, Kaskikot, Armala, Bhalam, etc.

3.4 ADBL Products and Services

The bank offers various products on the basis of the customers and their needs. The bank
generates its revenue mainly from its credit creation ability and finances its credit creation
from deposits. The bank has 232 branches all over the country, and 18 ATM (Automated
Teller Machine) locations inside Valley and 22 ATM locations outside Valley. The major
products and services offered by the bank to its customers are:

i. Deposits:

ADBL collects deposits from individuals, corporations, and Government. It

offers customers various deposit accounts, which are Current account, Saving
account, Fixed Account, and Call account. Current account does not provide
interest to the customers, while rest of the others do provide certain amount of
interest rates. Some interest rates for various types of deposits are listed in
Appendix 2.

ii. Credits:
ADBL provides various credit products to its customers, which includes
corporate loan and retail loan. Some interest rates for various types of credits
are listed in Appendix 3.

All other services provided by ADBL are:

 Remittance (Domestic and International)

 Letter of Credit
 Bank Guarantee
 Mobile Banking
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 Internet Banking
 ATM (Automated Teller Machine) Service
 Visa Debit Card
 Any Branch Banking Service (ABBS)
 ASBA (Applications Supported by Blocked Amount) Service
 SMS (short message service) Alert
 Foreign Currency Buy/Sell
 SWIFT (The Society for Worldwide Interbank Financial Telecommunication)
Transfer
 Safe Deposit Locker
 Clearing Service
 Government Transaction

3.5 Organizational Structure of ADBL Bagar

Fig 3.1 : Organizational Structure of ADBL Bagar

ADBL Bagar

Branch Manager

Customer Service Clearing Credit Department Cash

Department
Department Department

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ADBL Bagar has a functional structure, with the Branch manager having all the control
over all the department. The departments are divided into Customer Service Department,
Clearing Department, Credit Department, and Cash Department.

3.6 Capital Structure of ADBL

ADBL's capital structure consists Authorized Capital, Issued Share Capital, Paid-up
Capital, Calls-in-advance, etc. Below are the Capital structure of the bank:

Table 3.1 : Capital Structure of ADBL

Particulars Fiscal Year 2073/2074 Fiscal Year 2072/2073

Authorized Capital 18,00,00,00,000 18,00,00,00,000

Issued Share Capital 12,520,392,000 11,339,112,000

Paid-up Capital 12,520,392,000 10,374,400,000

Source: Annual Report 2073 and 2074

Table 3.1 shows the Capital Structure of ADBL. In Fiscal Year 2072/2073, the Authorized
Capital was Rs.18 Billion, while the Issued Share Capital and Paid-up Capital were
Rs.11.339112 Billion and Rs.10.3744 Billion simultaneously. However, in Fiscal Year
2073/2074, both the Issued Share Capital and Paid-up Capital increased to Rs.12.520392
Billion, while the Authorized Capital remained the same as the previous Fiscal Year.

3.7 Financial Performance of ADBL

ADBL has been flourishing over the years since its establishment. It has been diversified
all over the country and has been able to gain competitive advantage over its competitors.
The bank has been performing exceedingly well over the years. It can be seen by its
Financial Highlights, Net profit, and some recent financial indicators.

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Table 3.2 : Financial Highlights of ADBL

Fiscal Year 2073/2074 2072/2073

Particulars
Total Assets 126,866,600,103 111,785,009,361
Total Capital and Liabilities 126,866,600,103 111,785,009,361
Deposits 99,816,272,142 87,387,154,947
Loans and Advances 88,206,549,358 79,489,556,232
Investments 15,898,842,009 13,982,297,758
Source: Annual Report 2073 and 2074

Table 3.2 shows the Financial Highlights of ADBL, which depicts the value of Assets,
Capital and Liabilities, Deposits, Loans and Advances, and Investments over the Fiscal
years 2072/2073 and 2073/2074. In the Fiscal Year 2072/2073, the value of both Total
Assets, and Total Capital and Liabilities were Rs.111.785 Billion. This figure increased to
Rs.126.8666 Billion in Fiscal Year 2073/2074. In the same way, Deposits, Loans and
Advances, and Investments were also increased in the latest Fiscal Year which can be
shown in the above table.

Table 3.3 : Net Profit of ADBL

Fiscal Year 2073/2074 2072/2073

Net Profit 2,565,220,197 2,464,683,088

Source: Annual Report 2073 and 2074

Table 3.3 shows Net Profit of ADBL in two latest Fiscal years. Net Profit of the bank
increased from Rs.2.464683 Billion in Fiscal Year 2072/2073 to Rs.2.56522 Billion in
Fiscal Year 2073/2074.

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Table 3.4 : Recent Financial Indicators of ADBL

S.N Particulars 3rd Quarter 2nd Quarter 1st Quarter

1 Earnings Per Share 24.20 20.37 15.94
2 Price-Earnings Ratio 13.88% 20.62% 28.16%
3 Liquidity Ratio 23.01% 26.20% 29.75%
4 Net Worth Per Share 210.53 202.97 243.24
Source: Quarterly Financial Highlights 2075

Table 3.4 shows same recent Financial Indicators of ADBL. As can be seen, over the three
quarters of Fiscal Year 2073/2074, Earning Per Share has increased to become Rs. 24.20.
In contrast, Price-Earnings Ratio has decreased from 28.16 percent in first quarter to 13.88
percent in third quarter. Similarly, Liquidity ratio has also decreased from 29.75 percent in
first quarter to 23.01 percent in third quarter. Finally, Net worth per share decreased from
Rs. 243.24 in first quarter to Rs. 202.97 in second quarter to become Rs. 210.53 in third
quarter of the Fiscal Year 2073/2074.

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CHAPTER IV

ANALYSIS OF ACTIVITIES DONE

4.1 Activities Performed in ADBL

Having worked in ADBL Bagar for 2 months, I was able to be exposed to practical
experience in the field for the first time. While doing so, I was confronted with many
complexities that I had never seen before. However, in the latter half of my internship
period, I could hardly feel the same. In fact I found myself enjoying the activities that I had
to perform, and furthermore I noticed myself developing new insights about the industry.
The analysis of the activities performed in various departments where I was engaged in are
given below:

4.1.1 Activities performed in Customer Service Department

Customer service department (CSD) also known as the front desk helps is most important
department for every organization to develop the good impression to the customer.
Customer Service is the commitment to providing services to external and internal
customers, including providing information, technical support, and quality of services in a
timely manner. CSD of ADBL performs various tasks in day to day operation. The basic
tasks of CSD are account opening, account closing, cheque issuing, bank statement issue,
balance certificate issue, provide information about bank product and services, and many
more.

The following are the activities that I performed in CSD:

i. Account opening and closing

In order to open new accounts and close the existing account, I has to verify all
the documents and eligibility of the customers, and assist them to fill the forms
for account opening and closing process.

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ii. Issuance of Debit cards and cheque books

After the preparation of Debit cards and Cheque books, I had to issue them to
the customers and simultaneously record them in their respective books.

iii. Providing information about products to the customers

Responding to the queries, related to the products of the bank, of the customers
was one of the major tasks I performed in the bank. During the period of the
internship, I was able to successfully handle this demanding task.

iv. Making and receiving telephone calls

I had to make calls to the customers who were required to update their KYCs
(Know Your Customers), receive their Debit cards, and receive their enquiries.

v. Issuing of account statements and balance certificates

Many customers came to the bank to demand account statements and balance
certificates. I had to issue them to the customers and record them in their
respective books for future reference.

vi. Handling the queries of the customers

Queries from the customers regarding the products were quite frequent. I had to
handle those queries. In the beginning, it was challenging for me, however it
later turned out to be enjoyable for me.

vii. Filling the forms related to activating accounts and changing signatures
For those customers who were not able to fill the forms related to activating
accounts and changing signatures, I helped them to do those tasks.

viii. Filing and documentation

There was a mountain of files which ware unmanaged when I got there. I along
with others interns filed and managed them properly with continuous effort.

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ix. Creating accounts for mobile banking and informing customers about the
services
I was also allowed to sign up new mobile banking accounts and verify them as
well. Furthermore, I had to teach the customers the facilities provided by the
mobile banking services.

x. Record keeping
I had to keep timely records transaction that happened in the bank with proper
caution.

xi. Filling vouchers and Cheques on the behalf of customers

In the CSD, filling vouchers and Cheques on the behalf of customers was a
major tasks I had to perform.

xii. Updating the KYC, and Customers' Databases

As required by the bank, KYC of the customers had to be updated periodically.
For that reason, I had to call individual customers and update their KYCs.
Furthermore, I had to update and record the customers' databases properly.

xiii. Scanning and Photocopying

I had to scan the documents of the account holders every time an account was
opened. and I had photocopy various documents when required.

4.1.2 Activities Performed in the Credit Department

i. Filing
In the credit department, I had to file the documents properly and keep them in
the right place.

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ii. Record keeping

The other activity I had to perform in the credit department is to keep record
and to complete the incomplete records in the files.

4.1.3 Activities Performed in the Clearing Department

i. Record keeping of Electronic Cheque Clearance

I also did record keeping on this department. I had to keep the records of the
cheques which were cleared by the staff from the clearing department.

ii. Handling enquiries related to share certificates.

I had to handle the enquires of the customers related to their share certificates.

iii. Providing share certificates while systematically keeping the records

Along with handling enquiries of customers related to share certificates, I had
to provide the share certificates upon the request of the customers. Finally, I had
to keep records of the certificates that were provided to the customers.

iv. Keeping records of the remittance transactions

I had to keep records of the remittance transactions after the transaction was
completed.

4.2 Problem Solved

Occurrence of problems in every bank is inevitable. In performing day to day activities of

the organization, one needs to tackle with various problems and challenges. While dealing
with such problems, appropriate managerial skills need to be used to solve the problem in
the effective and efficient way. During the internship period, the following problems were
solved.

 Problems related customers' grievances.

 Problems related to maintenance of the computer systems.
 Problems related to filing a large amount of files.
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 Problems related to searching files, documents, and information when needed.

 Problems related to the lack of knowledge to use the system in the bank by the
employees.
 Problems related to dissemination of up-to-date information regarding interest
rates, and required documents to the customers.
 Problems related to the mistakes made by the employees in record keeping and
creating accounts in the system.
 Problems related to the enquires of customers about mobile banking and other
services.

4.3 Intern's Key Observation

The analysis of the activities presented as given below based on the experience gained
during the performance of the activities and the observation made during the period of
performance:

 Co-operative, supportive, and friendly environment

 Quick decision making
 Formal line of communication among employees
 The organizational structure is simple yet effective
 Limited access to information for the intern
 Satisfied employees
 Mostly satisfied Customers

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CHAPTER V

CONCLUSION AND LESSON LEARNT

5.1 Conclusion
ADBL is one of the leading commercial banks operating with a vision to be a Mass-based
Complete Bank serving from Urban to Rural. It has a loyal customer base and is the top-
most lender to the agricultural sectors. So as to accomplish its objective, credit department
plays a pivotal role in making a loan, lending decision in the agricultural sectors analyzing
all the risks associated and taking steps to monitor and recover the amount due.
Furthermore, the Customer Service Department, with its quality services, has been able to
maintain a good relationship with its customers.

The internship period has been an eye-opener for the intern as it was the first practical
experience in the field of banking. It had been a great experience learning the work
environment, corporate culture, and activities performed in the bank. The interaction with
all sorts of people within the bank were really fruitful to gain various skills. The
involvement of the intern in the activities of Customer Service Department, Credit
Department, and Clearing Department provided a lot of knowledge about the banking
industry, its workings systems, and communication and inter-personal skills required to
deal with the customers, and employees.

5.2 Key Skills and Lesson Learnt

From the internship, the intern gained the following lessons:

 The importance of all the prescribed documents in the operation of accounts

and supplying credit facilities to the customers.
 Customers, being the crucial part for the success of the bank, should be
provided with quality services for the bank to prosper.
 The grievances of the customers should be handled properly to retain them.

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 Deposits and Loans are the major part of balance sheet and should be used
properly by the bank for higher returns.
 A staff with better communication and inter-personal skills are crucial in CSD
in order to maintain a healthy relationship with the customers.
 The importance of time management, patience, and punctuality..
 The role of employee satisfaction, along with customer satisfaction for the
success of the bank.
 The role of competition for the survival and effectiveness of the banks.
 Coordination of workforce and various activities in the bank for its smooth
operation.
 Importance and role of the banking industry in the in the development of the
economy.
 Use of theoretical knowledge into the practical working environment and also
became aware of the huge gap between theoretical knowledge and real life
situation.

From the internship, major skills that the intern was able to acquire are:

 Communication skill
 Teamwork
 Analytical skill
 Problem solving skill
 Punctuality, patience, and confidence

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BIBLIOGRAPHY

Agricultural Development Bank Ltd. (2073). Annual Report of Fiscal Year 2072/073 of
Agricultural Development Bank Ltd. Retrieved from
http://www.adbl.gov.np/doc/annualreport/170328014020_Annual%20Report
%20_ADBL%202072_073.pdf
Agricultural Development Bank Ltd. (2074). Annual Report of Fiscal Year 2073/074 of
Agricultural Development Bank Ltd. Retrieved from
http://www.adbl.gov.np/doc/annualreport/180126053446_Annual%20Report
%20_ADBL%202074.pdf
Agricultural Development Bank Ltd. (2075). First Quarter Financial Highlights of Fiscal
Year 2074/075 of Agricultural Development Bank Ltd. Retrieved from
http://www.adbl.gov.np/doc/progressreport/171106033157_Quarterly%20Financial
%20Highlights%20(2074.075%20First).pdf
Agricultural Development Bank Ltd. (2075). Second Quarter Financial Highlights of
Fiscal Year 2074/075 of Agricultural Development Bank Ltd. Retrieved from
http://www.adbl.gov.np/doc/progressreport/180129015825_Quarterly%20Financial
%20Highlight%202074%20Poush.pdf
Agricultural Development Bank Ltd. (2075). Third Quarter Financial Highlights of Fiscal
Year 2074/075 of Agricultural Development Bank Ltd. Retrieved from
http://www.adbl.gov.np/doc/progressreport/180517040305_Quarterly%20Financial
%20Highlight%202074%20Chaitra.pdf
Thapa, Kiran (2017). Banking Law and Regulations. Kathmandu: Khanal Publication Pvt.
Ltd.
http://www.adbl.gov.np
https://nrb.org.np

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APPENDICES

Appendix 1: List of Commercial Banks of Nepal

Operation Paid up

S.No. Name Date (A.D.) Head Office Capital (in Crore)

1 Nepal Bank Ltd. 1937/11/15 Dharmapath,Kathmandu 649.95
2 Rastriya Banijya Bank Ltd. 1966/01/23 Singha durbarplaza,Kathmandu 858.90
3 Agriculture Development Bank Ltd. 1968/01/21 Ramshahpath, Kathmandu 1037.44
4 Nabil Bank Ltd. 1984/07/12 Beena Marg, Kathmandu 618.35
5 Nepal Investment Bank Ltd. 1986/03/09 Durbarmarg, Kathmandu 870.66
6 Standard Chartered Bank Nepal Ltd. 1987/02/28 Nayabaneshwor, Kathmandu 374.99
7 Himalayan Bank Ltd. 1993/01/18 Kamaladi, Kathmandu 449.91
8 Nepal SBI Bank Ltd. 1993/07/07 Kesharmahal, Kathmandu 388.37
9 Nepal Bangaladesh Bank Ltd. 1994/06/06 Kamaladi, Kathmandu 401.18
10 Everest Bank Ltd. 1994/10/18 Lazimpat , Kathmandu 274.26
11 Kumari Bank Ltd. 2001/04/03 Durbarmarg, Kathmandu 269.92
12 Laxmi Bank Ltd. 2002/04/03 Hattisar, Kathmandu 303.92
13 Citizens Bank International Ltd. 2007/04/20 Kamaladi, Kathmandu 553.74
14 Prime Commercial Bank Ltd. 2007/09/24 Newroad, Kathmandu 489.19
15 Sunrise Bank Ltd. 2007/10/12 Gairidhara, Kathmandu 530.14
16 Janata Bank Nepal Ltd. 2010/04/05 Naya Baneshwor, Kathmandu 206.00
17 Mega Bank Nepal Ltd. 2010/07/23 Kantipath, Kathmandu 401.20
18 Century Commercial Bank Ltd. 2011/03/10 Putalisadak , Kathmandu 368.90
19 Sanima Bank Ltd. 2012/02/15 Nagpokhari, Kathmandu 530.59
20 Machhapuchhre Bank Ltd. 2012/7/9 New Road, Pokhara, Kaski 386.45
21 NIC Asia Bank Ltd. 2013/6/30 Thapathali, Kathmandu 581.96
22 Global IME Bank Ltd. 2014/4/9 Panipokhari, Kathmandu 616.43
23 NMB Bank Ltd. 2015/10/18 Babarmahal, Kathmandu 543.01
24 Prabhu Bank Ltd. 2016/2/12 Babarmahal, Kathmandu 588.14
25 Siddhartha Bank Ltd. 2016/7/21 Hattisar, Kathmandu 302.21
26 Bank of Kathmandu Lumbini Ltd. 2016/7/14 Kamaladi, Kathmandu 457.69
27 Civil Bank Ltd. 2016/10/17 Kamaladi, Kathmandu 458.38
28 Nepal Credit and Commerce Bank Ltd. 2017/01/01 Siddharthanagar, Rupandehi 467.91
Source: www.nrb.com.np

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Appendix 2: Interest Rates on Deposit Schemes

S.N. Description Interest Rate %

1 Saving Deposit :

General 3

Chetanshil Nari Bachat 4

Kirshak 4

Shareholder 4

Sambriddhi 4.25

Ba Ama 5

Karmachari Nibritibaran Bachat Khata 5

USD 0.8

EURO 0.6

POUND 0.6

2 Fixed Deposit :-

2.1 Corporate :

3 Months 8
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6 Months 9

1 Year 10.5

Above 1 Year and up to 5 Years 7.75

2.2 Individual :

3 Months 8

6 Months 9.5

1 Year 7.5

Above 1 Year and up to 2 Years 7.5

2.3 Fixed Deposit USD

3 Months 0.75

6 Months 0.9

1 Year 1

3 Akshya Kosh 7.75

Source: www.adbl.gov.np

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Appendix 3: Interest Rates on Loan Schemes

S.N. Industry/Sector Interest Rate (% )

Working Term
Capital Loan Premium Range (%)

1 Saral Krishi Karja 12.00 NA Base Rate Plus -2 to 3

2 Agro-Production Loan 12.00 12.00 Base Rate Plus -2 to 3

3 Livestock Loan 12.00 12.00 Base Rate Plus -2 to 3

4 Fish Farming 12.00 12.00 Base Rate Plus -2 to 3

5 Coldstorage Loan 12.00 12.00 Base Rate Plus -2 to 3

6 Argro- Tools Purchase Loan NA 13.50 Base Rate Plus 1 to 5

7 Yuba Krishi Karja (anudan related) 11.00 11.00 Base Rate Plus -2 to 0

8 Yuba Swarojgar Karja 11.00 11.00 Base Rate Plus -2 to 0

9 Wholesale Lending

9.1 Small Farmer Development Bank 7.00 7.00 Base Rate Plus - 5 .0 to 1

9.2 Small Farmer Co-operatives and Others 11.50 11.50 Base Rate Plus -1 to 4

10 Industry Loan 13.50 13.50 Base Rate Plus 1 to 5

11 Hydropower and other Alternative Energy 12.50 12.50 Base Rate Plus - 1 to 3
Loan

12 Service Loan 13.50 13.50 Base Rate Plus 1 to 5

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13 Business Loan 14.00 NA Base Rate Plus 1 to 5.50

14 Household Loan 15.50 NA Base Rate Plus 1 to 7

15 Employee Service Loan 14.50 NA Base Rate Plus 1 to 6

16 Overdraft Loan

16.1 Individual 15.50 NA Base Rate Plus 1 to 7

16.2 Institutional 15.00 NA Base Rate Plus 1 to 6.50

17 Sarsal Thekkapatta Karja 14.00 NA Base Rate Plus 1 to 6

18 Hypothecation Loan 13.50 NA Base Rate Plus 1 to 6

19 Home Loan

19.1 5 Years NA 12.50 Base Rate Plus 1 to 4

19.2 10 Years NA 12.75 Base Rate Plus 1 to 5

19.3 15 Years NA 13.00 Base Rate Plus 1 to 6

20 House Purchase Loan

20.1 5 Years NA 12.50 Base Rate Plus 1 to 4

20.2 10 Years NA 12.75 Base Rate Plus 1 to 5

20.3 15 Years NA 13.00 Base Rate Plus 1 to 6

21 Land Purchase Loan NA 14.00 Base Rate Plus 1 to 6

22 Business Complex and Housing Loan NA 13.00 Base Rate Plus 1 to 4

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23 Education Loan NA 13.50 Base Rate Plus 1 to 5

24 Hire Purchase Loan NA 13.50 Base Rate Plus 1 to 5

25 Auto Loan NA 13.50 Base Rate Plus 1 to 5

26 Loan Against Gold and Silver NA 14.50 Base Rate Plus 1 to 6

27 Loan Against Fixed Deposit Receipt Coupon Rate Plus 2 Coupon Rate Plus 2 % or
% or Base rate Base rate whichever is
whichever is higher higher

28 Loan Against Government and other Coupon Rate Plus 2 Coupon Rate Plus 2 %or
Securities % or Base rate Base rates whichever is
whichever is higher higher.

29 Margin Lending Loan 13.50 NA Base Rate Plus 1 to 5

30 Consortium Financing As per agreement

31 Bridge Gap Loan As per agreement

32 TR Loan NA 9.00 Base Rate Plus -3 to 4

33 Pre-shipment Loan NA 9.00 Base Rate Plus -3 to 4

34 Post shipment Loan NA 9.00 Base Rate Plus -3 to 4

35 Reconstruction Loan NA 2.00 k|f/Dedf o; a}+ssf]

k|rlnt
Jofhb/ cg';f/ Jofh
lng] .
g]=/f=a}+saf6
k'g/shf{ k|fKt

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eP kZrft dfq @ k|
ltzt
Jofh lng] .

36 Credit Card Facility 14.00 NA Base Rate Plus 1 to 6

37 Advance on Credit 12.50 NA Base Rate Plus 1 to 4

Source: www.adbl.gov.np

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