TRAINING ON AUTOMOBILE SERVICE MAINTENANCE
IN AUTOMOBILE WORKSHOP
ATUL BAJAJ AUTOMOBILE
MADHUBANI, BIHAR
FOR THE PARTIAL FULFILLMENT OF THE REQUIREMENT
FOR THE AWARD OF
BACHELORS IN BUSINESS ADMINISTRATION (MARKETING
AND AUTOMOBILE MANAGEMENT)
Submitted by
Bhanu pratap
20GSOB1060049
2020 – 2023
School Of Business
TITLE PAGE NO.
Title page
Certificate of completion
Table 4.1
LIST OF FIGURES
Figure 2.1
Figure 2.2
Figure 2.3, 2.4
Figure 2.5
Figure 3.1
Figure 3.2
Figure 3.3,3.4
Preface
Acknowledgement
Chapter 1: Introduction
Company overview
Objective of the training
Scope of the study
Methodology
Chapter 2: Bajaj Automobile
HistorY
Atul Bajaj Automobiles (workshop training)
Showroom
Workshop
Customer reviews
Chapter 3: Training details at workshop
Body shop
Paint shop
Service shop
Washing
Chapter 4: Types of services provided at
workshop
Common tasks involved in maintenance
Scheduliny
Chapter 5: Learnings and skills developed
Learn how to perform basic services
Some other skills that I learned
Chapter 6: Conclusion Job Card
Acknowledgment
I want to express my gratitude to Mr. Rahul Jaiswal, the firm’s general
manager, Mr. Suman, Mr. Sunny Singh, and Atul Automotive Jaynagar in
Bihar for providing me with the chance to complete training within the
company. For me, participating in this workshop was a singular experience.
It also aided in my rekindling of interest in the automotive sector and the
development of fresh goals for my professional future.
I want to express my gratitude to everyone who works for the
company.They made the workplace pleasurable by being open-minded and
patient .In addition, I want to thank all the mechanics and students I trained
with. Together, we had wonderful experiences and they taught us a lot more
about cars.I want to express my sincere gratitude to my mentor, Dr.
Dharmendra Sir, for his ongoing encouragement, support, and suggestions.
It was quite important in the creation of the report.
ABSTRACT
Since I enjoy managing automobiles so much. My four-
week internship in Atul Autonomous Jaynagar, Bihar, was a
fantastic opportunity. The emphasis of the internship was
on the bike services. Before starting my internship, I had a
lot of questions about the various technologies used by
BAJAJ and the organisational abilities required. Some
questions were answered throughout my internship by
engaging in several activities. This internship’s goal is to
learn more about quick services and major-minor issues
that are encountered on a daily basis. I picked up the
regulations and safety instructions in the workshop, which
has helped me understand how to work on the bike. So,
overall, this internship was fantastic.
Chapter 1
INTRODUCTION
Atul Bajaj Automobile was founded in 2014 and it was the best
service provider in the Madhubani area of Bihar. They provide every
type of services in their workshop; they also provide spare parts of
the Bajaj.
Location – Patna Gaddi Chowk, jaynagar, dist-Madhubani, state-
Bihar, Pin-847226
Some of their unique feature
Parking inside showroom premises.
Test drive for all variants available.
Special Hyundai Trained technician and Staff.
State-of-the-art workshop with latest / modern infrastructure,
tools & equipments.
Flawless accidental repair of all makes.
Wi-Fi enabled Customer Lounges.
Full range of genuine Bajaj accessories on display.
Trained staff ready to assist.
1.2 Objectives:
The objective of this study is to know the parts and performance of Bajaj Bikes. It also includes,
Study of its engine and parts
Study of its body and paint job
Study of maintenance and servicing
Study about the maintenance and servicing.
Study about different parts of vehicle and its positions.
1.3 Scope of Stud:
The study would focus on the following areas of Bajaj Bikes
Its body and its structural design
Its powertrain and amount of performance it can deliver
Its maintenance and servicing system
1.4METHODOLOGY
A methodology is typically a step-by-step approach having defined components, such as
phases, task methods, procedures, and tools, for solving an issue. It is the organised study of
techniques that are put into practise with discipline. In order to conduct a successful study, it
also refers to how to organise data from numerous sources.
MAIN DATA – This information was gathered from the user manual handbook, personal
interviews with company workers, and the technicians and mechanics of the dealership.
This secondary data were gathered from the corporate website and other online sources.
Chapter.2
Bajaj Automobile
2.1 History
On November 29, 1945, M/s Bachraj Trade Corporation Private Limited was founded. Two- and
three-wheelers were initially imported and offered for sale in India. It was given permission by the
Indian government to produce two- and three-wheelers in 1959. It also received permission from
Piaggio to produce Vespa Brand Scooters in India. In 1960, it converted to a public limited company.
The company altered its branding from a scooter maker to a two-wheeler manufacturer with the
introduction of motorcycles in 1986. Early in the new millennium, Bajaj Auto acquired a majority
ownership in Tempo Firodia and changed its name to “Bajaj Tempo.” 16% of Bajaj Tempo was held
by German company Daimler-Benz, however Daimler later sold its share to the Firodia group. It was
decided that Bajaj Tempo will fade out over time.
Fig. 2.2 Front view of Atul Automobile
WORKSHOP & SHOWROOM
2.3 Workshop
I have done my internship in the workshop of Atul Automobile There, I have work under a
mentor who tells me about the organization and the work procedure, quick repairs, how to
solve major- minor problem generally observed in the cars. These are the some pictures of the
workshop where I have done my internship.
Fig.2.3 Workshop area
2.4 Features of workshop
Equipped with hi tech lift machined for lifting the bike to repair top bottom parts
All the technicians have their own equipment’s and machinery
They have a very large floor area for working their
Time to time sweepers clean the workshop to maintain the good working environment
All the major & minor faults would be find by manually or through software (G-scan)
Final inspection can be done by the experts team
Fig. 2.4 Lifting m/c in workshop
2.5 Showroom
They have a very beautiful furnishing having a large floor area for displaying the top model cars of
Hyundai. The showroom is fully air conditioned and very good in looking. All the time at least 4 to 5
person are stand there to asset the customer very kindly and friendly.
Fig. 2.5reception area
Fig. 2.5 Showcase
2.6 Online Customer Reviews
CHAPTER 3 Working in workshop
While working in the workshop I have seen and learnt about how a workshop running at full speed
and achieve target as much faster as they can, so they meet the customer requirement and
satisfaction.
There are four departments in workshop as follows:
1. Body shop
2. Painting shop
3. Service shop
4. Washing
Body shop
Fig. 3.1 Service adviser room
In the body shop of Sikka Hyundai those cars having some damage on its body are repaired.
Dents, breaking of body parts, etc. are some common problems which comes to the body
shop.
Paint shop
Fig. 3.2 Denting shop
Paint shop is the kind of parlor for cars, the aesthetic look of the cars are prepared here in this paint
shop. Priming, painting, etc. are some processes perform in this shop.
Service shop
Fig. 3.3 Paint shop
In service shop, as name shows in this shop the general service or repairing is done like regular
service or any problem related to internal mechanisms, engines, etc. changing of engine oil, brake
oil, clutch oil , gear oil, changing of air filter, etc. comes under this shop.
In this shop four types of services are to be done they are as follows:
1. Free services
2. Paid services
3. Running repair services
4. Quick Services
Free services
Under this type of service category only those types of customer’s cars are to be repaired which are
within period of company’s warranty. When any customer buys a new car the company provided
them first 3 to 4 services are free that means customer did not need to be pay for his first four
services. Only those parts to be repaired which are in fall under warranty period otherwise it will be
go in paid service
.
Paid services
In these type of service customer have to pay for his cars services whenever he visit for getting
service. In this category warranty period cover cars are not to be included for repairing, but in some
rushes cases it can be repaired if some might faults are to be solve.
Running repair
In these the running cars to be repaired that means they come & order for repair and then go in a same
day after the service done which are to be listed in job card.
Quick services
In Quick Service Station, the car comes for general repair like to check engine oil, lubricating oil,
water level in battery and wind shied cleaning reservoir, air filter, A/C filter and other electronic
controls and if require top-up it.
According to the repair oder the store keeper gives the parts, which are to be used to repair the car and
placed in it carefully. It is a quick and short period of time service.
Washing
In washing the final cleaning is done with water and car washing shampoo. An automatic machine
first washes the car then the whole washes are done by washers (manpower). Sometimes it is done
first then after service accordingly customer’s requirement.
Washing center. Fig.3.1
FIRST SERVICE
The first service of two wheeler in atul Bajaj workshop is done at 500
– 700 km or one month of usage. In this service engine oil is change
and washing is done, though usage is still less manufacturers
recommend for a change of oil as chances of contamination of oil is
more due to presence of small metal pieces in the tank during setting
of new engine.
SECOND SERVICE
The second service is carried out in between 500 – 3,000 km. or 3
months from first service. During this service clutch plates are
changed along with the changing oil. Apart from this chain lubrication
and all nuts and bolts are checked.
THIRD SERVICE
The third service is carried out at 3,000 – 5,500km. Orwithin 3
months from 2 services this service includes change of oil and other
fluids, also by this time vehicle may have got damaged or banging
during common usage which may require replacements.
FOURTH SERVICE
The fourth service is carried out at 5,500 – 8,000km. Or 2 months
from the date of third service. In this changing of oil is done, clutch
plate also gets change if rushed down, chains pocket has to be
checked, etc.
3.1.1 Break shoe
Brake shoes are components of the drum brake assembly. They are forced to press against the
inner surface of the brake drum. The friction produced between the shoes and the drum works
to reduce speed and to stop the motorcycle.
3.1.2Spark plug
The spark plug is a fundamental component of your bike's ignition system. Voltage is sent
into the plug from its base, jumping from a centre electrode to a grounded electrode, creating
a spark. This spark ignites the air-fuel mixture in the combustion chamber, causing an
explosion that starts the engine power stroke
3.1.2 Chain spocket
Sprockets are sturdy wheels with teeth that lock onto a chain. As the sprocket spins, the teeth
grab onto the chain and move other parts that interlock with the chain. This sequential series
of operations allows for simple and controlled rotational movement of larger equipment and
machinery
3.1.3 Clutch plate
Clutch Plate - There are two types of clutch plates, the drive/friction plate and the driven/steel
plate. The drive plate is the interface between the clutch basket and the pressure plate. The
driven plate is the interface between the pressure plate and the clutch hub
3.1.4 Engine Oil
Engine oil acts as a lubricant between the moving parts in a bike's
engine and hence, ensures that it functions smoothly and efficiently.
CHAPTER 4: TYPES OF SERVICES PROVIDED AT
WORKSHOP
During my workshop training I observed that atul Bajajautomobile
provides several different types of services and maintenance it starts
from customer support to parts replacements and the working
perfectly for customer satisfaction. As I discussed above in service
shop mainly four types of services takes parts free service, paid
service, running repair, and quick service mainly they perform these
services under their workshop.
4.1 COMMON TASKS INVOLVED IN MAINTENANCE
➢ INSPECTION – vehicle components are visually inspected to check
faults in parts. A diagnostic is performed to identify any electrical
component reporting a failure or a part operating outside of normal
condition.
➢ REPLACEMENT – given certain lubricants or parts break down
over a certain period of time due to heat or rough driving
manufacturer’s recommend replacement. Any parts that are clo0se to
their expected failure are replaced too to avoid a failure while
operating a vehicle.
Chapter.5
5.1 learn how to perform the basic service
The basic service begins when customer’s vehicle enters the
workshop. Mechanics take a test ride to understand the problems
which has occurred. First thing is to check the battery performance
and electric services by using testing tool. Next changing of the
engine oil will be done by ensuring the distance travelled, after
successful completion, if customer says about the mileage we should
check spark plug if it converts to black in color at the tip then it
should be replaced to get better mileage, afterwards we see if there is
any problem with headlamps and side indicators if not working it
should be replaced.
Air filter also to be cleaned if the filtration paper inside the box gets
break down then it should be change to reduce the dust particles to
move towards the engine that may harm the engine.
SOME OTHER SKILLS THAT I LEARNEDARE –
1. Customer handling
2. Preparing job card
3. Dealing with the customers to get accessories
4. Solving customer queries
5. Notifying customers when the service of their vehicle is due
Chapter.6
CONCLUSION
It was a great internship in Atul Automobile full of knowledge. I really enjoyed the
training period. I have learnt about different services and the major minor defects
generally seen in the car and how to solve them.
Most of the time I used to do the free services and some repair also like I have change
the brake pads, tiers, replacing the engine oil, coolant and many other things, I also
learned how to drive car with ease, and how to check all the sensors are working or
not if not so, then I have made a note for that in repair order.
I also seen that how an organization work under extreme pressure and how to handle it
like when so many Bike have to repair in the limited time it is really a very big task, I
have also worked with GM and completed a small project there.
Overall it was a good experience and it increases my interest in the Automobile
management , now i am planning to enhance my skills in this field.
