CONTACT Rakesh Patel

 New Gouri Nagar Indore

 9752446145
 rakeshh.1983@gmail.com

OBJECTIVE
I am looking for a challenging job with a rapidly growing organization that
can provide me with a range of goals and job objectives within a
contemporary and economical business setting.

EXPERIENCE
Oct 2020 - Technical Head
Currently working SCG Multiventure pvt.ltd
Managing all IT and technical issues.
Windows Server 2012 R2 installation and configuration.
Active Directory Domain Controller(ADDC).
Windows Clients and Windows Servers etc OS installation.
FTP server configuration and resolve FTP   related issues ,user
access management on folders etc.
Maintain records of PCs and N/W devices and assets management.
Manage LAN network and WAN issues
Ensure security of data, network access and backup systems
Access point switches,router instation and Wi-Fi router
Configuration.

Sept 2017 - Aug System Administrator

2020 Dabang Dunia Publication Pvt. Ltd.
Manage information technology and         computer systems.
Managing media equipment system and installation of required
software and        hardware.
 Maintain records of PCs and N/W devices and assets management.
LAN cabling, crimping ,tagging and Local Area  Networks (LAN
)troubleshooting.
Securities Systems like CCTV and Biomatix machines maintaining
and coordinating with concern team regarding issues.
Ensure security of data, network access and backup systems.

Jun 2014 - Jan IT Executive

2017 Siti Networks Ltd
Desktops, Laptops and Printers issues resolving and troubleshotiing.
Office 365 mail installation and configuration.
Working knowledge in domain, configure client PCs according to
domain.
Coordinate with Vendor (HP,Lenovo,DELL etc.) if required
replacement and other problems acordiing to warranty.
Network printer and USB printer installation,sharing,adding and
troubleshooting.
Proxy server configuration, monitoring troubleshooting and user
access rights assigning.
Maintain records of PCs and N/W devices and assets management.
Upload and manage assets and logged calls though IT Management
software ManageEngine.
Follow Call logging process and close the calls timely on priority.
MPLS,ILL,PRI networks monitoring,log a call and coordinating with
 ISP regarding networks issues .
ADSL router and Wi-Fi router Configuration.
Provide IT Support to remote to more than 10 locations and visit
location if needed.
Provide remote support if required.
EPABX (Matix)maintainance, accessing through IP and coordinate
with vendor if required.
VoIP phone installation,and working knowledgeof IP Office
Application for changes.
Securities Systems like CCTV and Biomatix machines maintaining.

Oct 2012 - Jun Desktop Engineer

2014 GMR Chhattisgarh Energy Ltd
Working in Domain Environment. 
Provided complete management, implementation, support and
maintenance for on-site users in a LAN, WAN and VPN environments
according to property’s needs. 
Co-ordinated service and maintenance of computer hardware,
peripherals, printers, photocopiers, security systems & provided
regular and scheduled system maintenance as per their AMC
contracts. 
Provided complete support and maintenance for all on site users to
the IP Phones Systems.
Configuration and troubleshooting of Wireless Router & Wireless
Access Point. 
Configuration,maintenance & troubleshooting of Wi-Fi Setup.
Wireless set up installation at different locations around the Plant
area.
Installation of Symantec Anti- Virus Client.
Installation and support of window 2003 Server and Windows, XP, 7,
8 Operating Systems.
Connect the VC with different location and check the connection
status.
VPN client installation.
Configuration & troubleshooting of Mail Clients.
Installation and Maintenance of VoIP Phones. 
SAP installation and troubleshooting 

Aug 2011 - IT coordinator

Oct.2012 Videocon Industries Ltd.
Responsible for Networking & devices.
Responsible for LAN & WAN
Resolving issues regarding Laptop, Desktop, Printers & others
devices of the organization.
Responsible for updating of software like Anti viruses, SAP, MS-
Outlook 2007, 2010,etc.
Keep back-up of all PC form backup utility. 
Responsible for Hardware issues. 

Aug 2010 - Aug IT Coordinator

2011 Bajaj Allianz life Insurance
Responsible for Hardware and networking issues.
Resolving problem related to application software – BWC, Call
recording, MS office and Mail client outlook configuration.
Resolving problem regarding Bar code printer, Scanner, DMPPrinter,
LaserJet printer. 
Replace hardware parts HDD, SMPS. Mother board etc.
Route configuration MPLS and Wi-Fi.
 Formatting PC and installation OS as Windows XP, Windows Vista,
Linux, Windows Server 2003, Window Server 2008.
EDUCATION
2010 Jetking Infotrain Limited
Jetking Certified Hardware & Networking Professional (J.C.H.N.P.)
Technical

2008 Devi Ahilya Vishwavidyalaya

PGDCA (Post Graduate Diploma in Computer Application)
PG

2006 Devi Ahilya Vishwavidyalaya

B.Com (Computer Application)
Graduation

SKILLS
Hardware,Networking and Servers
Windows(XP,7,8,10,11) and Servers(2008,2012R2 etc.) Activate directory
Domain controller ,User management ,DHCP,DNS,FTP,Disk
Quota,GPO,Backup, etc.
Security Systems(Biomatix, IP Cameras)
Videoconferencing (VC),VoIP
Linux beginner

PERSONAL DETAILS
Date of Birth : 19 Jan 1983
Marital Status : Married
Place : Indore