E-COMMERCE introduction to E-Commerce 2 gusiness to Business E-Commerce 12 Legal Issues 23 security Issues 29 gusiness to Consumer E-Commerce 59 £-Business \ 69 Miscellaneous ‘ ee va t fre sey) 78 ae, foo? © ARS $e 250° MAKAUT fall leslie & scanned with OKEN ScannerPOPULAR PUBLICATIONS INTRODUCTION TO E-COMMERCE Multiple Choice Type Questions 4. EBay isan example of a/ an... [WBUT 2007, 2009 2, a) B2C b) EDI ¢) 2c 4) 828 i Answer: (¢) 2. The IT Act was passed by the indian Parliament in the year BUT 2007, 2017 a) 1999 b) 2000 c) 2001 Answer: (b) 3. Convergence of content enables companies A \\ (WUT 207 a) Sophisticated information publishing & jools: b) To use networked databases c) To gather, process, manipulate digthibute information d) All of these Answer: (d) Ne 4. Which one is NOT af soma ing e-commerce? [WBUT 2007, 2008, 2#*° a) Economic Fo b) Technology ai | convergence c) Marketing tomer interaction force . 4) Force : Answet 5. Industry Consortium is an example of a) Independent type e-market place ¢) Purchase oriented e-market p! Answer: (d) qweurT 207. b) Sales oriented e-market pao d) Third party operated e-mart! 6. Which 7 ch ne is not included in E-commerce categories? wou b) C2¢ Amswer: (c) ; “cas ayers 7. In trade cycle we do not include wer! a) in data b) invoice ©) search a Answer: (a) re #) paymen F 8. E-Commerce is not suitable for qweut ne purchase of expensi ») saleipurchase of mobile phones 777 and antiques ale/purchase of ¢) tale/purchase of branded clothes Answer: (dl) ECRE-2 d & scanned with OKEN ScannerE-COMMERCE ic information, electronic relationships and electronic transactions are 9. three pillars of E-Commerce. tne a) True b) False (WBUT 2010) Answer: (8) 40, E-Commerce is most suitable for tangible goods. a) True b) False gible goods. [WBUT 2010] Answer: (b) 141. SGML stands for [WBUT 2012] a) Standard Global Markup Language b) Standard Generalized Markup Language S ¢) Structured Global Markup Language d) Structured Generalized Markup Language Answer: (b) \P a ww [WBUT 2012] 12. Which is not an e-business model? a) B2B b) C2B a) C2C Answer: (c) 13. How many types of trade cycle in e-commerce? [WBUT 2014) a)one yrs b) Two c) Three ) Four Answer: (c) ~ 14. Electronic Commerc: merce enabled by [WBUT 2015] a) EDP era t b) MIS era technologies ¢) inwrnt aa toennoaes d) all of these Answer: (c) i it? 15. Which of the following card contains @ microprocessor and 2 storeegUT 01m) 8) Smart Card b) Debit Card . ©) Credit Card d) None of these Answer: (a) Short Answer Type Questions [WBUT 2013] \ What isthe difference between E-commerce & E-business? nSwer: pting credit and : . accepting credit an onmece is buying and selling using a” cig eT ng commas PSments over the net. doing banking transactions using the In informe : ; fe utormation using the World Wide Web and $9" 1 ..poth front and back-olTice ae a E-business is not just about E- By sommerce E-compusiness models, with the aid of e for modern Merce transactions, it's about re-detining ol ECRE-3 & scanned with OKEN Scanner\F hb” pe Gnd we CATIONS =“ siness is the overall str technology to maximize customer valuc. b-Busine Ategy = : siness \ cree ivan extremely important facet of T Husi vo 2. Explain about Internet, Intranot & Extranet. (eur ay Answers her comput oto any other computer any Internet is a means of connecting # computer (0 any where ina Peters, When two coMpuLers Are connected J vin dedicated routers and r 4 over world via dediva I kinds of information such as text, graphics, 7 Intemet, they can send and receive video*and computer programs ene everal of tions the world over collat Nor one owns Internet, although several organi a fiber-optic cabl functioning and development, ‘The high-speed, fir ed fas a (calies : through which the bulk of the Internet date travels are ¢ YY eh < ae their respective countries An intranet comprises a restricted J computer network, controls and usually reser, for a single organization — like a corporation's oe ork. Intranets coon: from dozens to thousands of people, n have their own physic) ture, separate from the Internet Al i they tend to offer Internet acces, some do not, typically for reasons of pri .s ity or lack of need. In comparison, » extranct comprises a restricted comp! ctwork that connects two or more intranes Intranets can be partially seal fram the extranets they access, allowing for: company to reserve privalge al its intranet from the eyes of other companies. i: addition to its strategic sity, this also has security value since extranets usually ne on the global Inte: ual private networks. This makes extranets especialy vulnerable to cy s when compared to intranets. To access either an intranc « entemes 9 p ge rally needs a passcode. Ww Long Answer Type Questions 1. a) What is E-commerce? Explain the advanta ntages © Ecommerce over normal commerce: WEUT 2005 S008, 201 201) b) What is trade cycle? What are the activities a trade cycle would include? UT , 2011, 2017 ¢) Discuss, in brief, what do you mean by atectronte erates TweUT 2008, 2011 R, What is electronic market? , s [WBUT 2006, 2007, 2011.24" Write short note on E-Market. of. weut 204 Answer: ts lectronic commerce, common! 3 ying and selling of products or srvicesee oeerce OF Sommer and other computer networks. P services over electronic systems such as the 7), the practice of buying and welling ay E-Commerce or Electronic Commeres ve & scanned with OKEN ScannerE-COMMERCE , the difference is that e-commerce happens over wired com munication lines herent Wide Web serves as the central also happens through the use of more or fax wy uhromghout the globe where the World va 6 all tracing transactions, § quamtages of Electronic Commerce: The y. is that it enables a bu: ; Areoommerce, 18H siness concem or individual t atket, Heaters to the demands of both the national and the international nerken oe iness activities are no longer restricted by geographical houndaries, With the helo of electronic commerce, even small enterprises can access the global market for sellin, and porchastg products and services, Even time restrictions are nonexistent poh Breatest and the most important advantage conducting businesses, as ¢-commerce empowers one to execute busi ransactions 24 hours a day and even on holidays and weekends. This in turn signi increases sales and profit [lcctronic commerce gives the customers the opportuni products. With the help of e-commerce, consumers product and sometimes even find out the original maou much cheaper price than that charged by the convenient and time saving than convention! the products purchased from a particular across reviews posted by other custom ecommerce site, which can help ma hasing decisions. For business concerns, ¢- commerce significantly cuts n ‘cost associated with marketing, customer care. Processing, information st sod inventory management. It reduces the time period volved with business -enginecring, customization of products to meet the rs, increasing productivity and customer care services. uces the burden of infrastructure to conduct businesses and unt of funds available for profitable investment. It also enables care services. On the other hand, It collects and manages information ‘lated to customer behavior, which in turn helps develop and adopt an efficient “keting and promotional strategy. cheaper and quality ly research on a specific iret to purchase a product at a Shopping online is usually more ing. Besides these, people also come Electronic commerce is also characterized by led the number of people i that the sadvantage of ¢-commerce |S ber of people, either due to ee wledge of trust. A large number of people do not use the Internet 10° 2% | kindof sl twansation, Some people simply refuse to trust the authenticity of 001% tty | business transactions, as in the case of e-commerce a “e sec MUONS regarding the requirement to disclose personal ad rae sees SOMERS. Many times, the legitimacy and authentic of diftere ‘tation ofa shable commodities like fg limitation ofecommorce is that it is not suitable for perishable commodilics Mrchacin’ People prefer to shop in the convention y than “iNg food products. So e-commerce is not suitable for ue ECRE-5 Doadvantages of Electronic Commerce: & scanned with OKEN ScannerPOPULAR PUBLICATIONS time period required for delivering physical products can also be quite gj of ecommene A tot of phone calls and e-mails may be required till yoy eet . peoduets. However returning the product and getting @ refund cay bee troublesome and time consuming than purchasing, i case Hf yOu are pot sing particular produet eg, Thus, om evaluating the various pros and cons of electronic commerce, we the advantages ot e-commerce have the potential to outweigh the disadvantee” ™ strategy to address the technical issues and (9 build up customers trust in the a.) change the present scenario and help e-commerce adapt to the changing aie world ' b) A trade eyele is the series of exchanges, between a cut EF and supplier, o place when a commercial exchange is executed. A gen Cycle consists of cing the terms taking delivery arty) and ~ payment, ints or providing maintenance. Pre-Sales: Finding a supplier Lxccution: Selecting. goods, a Settlement: Invoice df Alter-Sales: Following, Search. pS Pre-Sale SWeyO\ = We Execution / Settiement ¢) Electronic markets are the foundation of electronic commerce. They i” integrate advertising, product ordering, delivery of digitizable products. and systems. An electronic marketplace (or electronic market system) is # Organizational information system that allows the participating buyers and * exchange information about prices and product offerings. The firm operating * is referred to as the intermediary, which may be a market participant - a buyet ™* an independent third party. or a multi-firm consortium (Bakos, 1991). E-marke an electronic, of on-line, method to facilitate transactions between buyers potentially provides support for all of the steps in the entire order ‘fulfilimes’ The business process mode! from a consumer's Perspective consists of activi", be grouped into three phases: pre Purchase determination, purchase © Post purchase interaction (Kalakota and Whinston, 1996), E. Lent nl i ). Each of these Ph supported electronically in a complete e-market, but e-1 today genet only the pre purchase determination activ: ess although they are moving 8 ities, y moving purchase consummation, ies, although they are Pepe « @ scanned with OKEN ScannerE-COMMERCE pescribe the advantages & disadvantages ofe nlc mark 1 jectro: et. ase! (WBUT 2011) advan even small eae Purchasing products and services Suse 1 NEE Business asactons 3 hur aay ok sam weekends. This in turn significantly increases sales and profit _— glecttonic commerce gives the Customers the opportunity to look for cl and quality products With the help of e-commerce, consumers can easily re a specific oduct and sometimes even find out the original manufacturer t @ product at a much cheaper price than that charged by the wholesaler. Shopii ine is usually more convenient and time saving than conventional shopping. . people also come across reviews posted by other customers, about the purchased from a particular ecommerce site, which can help make purchasi For business concerns, e-commerce signific: marketing, customer care, processing, i reduces the time period involved wit products to meet the demand_of customer care services. El Ss. uts down the cost associated with storage and inventory management. It S process re-engineering, customization of ular customers, increasing productivity and sommerce reduces the burden of infrastructure to conduct businesses and oth lable for profitable investment. It also enabl icient customer care services. On the other hand, It collects and manages infor n related to customer behavior, which in turn helps develop and adopt an effi eting and promotional strategy. Disadvantages of Electronic Commerce lectronic commerce is also characterized by some technological and inherent limitations ‘hich has restricted the number of people using this revolutionary system. One important advantage of e-commerce is that the Internet has still not touched the lives of # great her of people, either due to the lack of knowledge or trust. A large number of people i different e-commerce sites have also been questioned. like [WBUT 2008} aj symmetric key encryption yymmetric key encryption ¢) both (a) and (b) Pp }) Hone of these taser: (6) ys [WBUT 2008, 2009] RSA algorithm deals with ~ Qe b) encryption oe ¢ digital signature <) EDI Pe Answer: (b) Sm Sich one me lated to on-line payment? [WBUT 2008, 2009] credit card b) debit card Je-value d) delayed payment rer: (d) a JUT 2008) etal signature does not give us ») authenticity we Confidentiality rentic e Slintegrity d) acquisition Neer: (a) UR [wBuT 2010) Trnneerte by coos 4 @ proxy server during Internet ac « 3 Solating Intranet from Extranet vide controllable fitering Of ning packets to/from the Network and Pro 4 traffic "one “Wee © Of these ECRE-29 & scanned with OKEN Scanner> s LAR PUBLICATION POPU! performs not only a desired tas, bu that * a program : ; 8. Trojan Pee te malicious functions Mau a Inc rue ) False Answer: (a) k, credit and debit cards, the electronic check, tHe beng 9. While making payne teen verifies with the bank that funds are deen authenticates (weuT 3 before purchase. b) Fi " a) True Answer: (a) lementation of public-key cry 40. Pretty Good Privacy (PGP) is an imple " et b) DES c) DSA WO 4) RPC Answer: (a) a\"° zs " ep pepere plane " ~S) b) 2nd party protest” *™ 1st party p' : 2) 3a party protocol Pr 4) 4th party protocol Answer: (c) p y 2? [WBUT 217 is nota reat to the e-commerce websites: 12. yenoting " “SiS c) Spooling d) Hacking Answer: (c) 13. Which, curity tool available to protect e-commerce we e ral threats? [weuT ring b) Network Security Protocol c) Virtual Private Network d) Tunneling Answer: (a) i 14. Data Encryption Standard (DES) uses qweur i a) 32 bit encryption key b) 56 bit encryption key ¢) 64 bit encryption key Answer: (c) wl 15.S-HTTPis jweut a) Secure Hypertext Transfer Protocol b) Simple Hypertext Transfer Protocol c) Simultaneous Hypertext Transfer Protocol 4) Server Hypertext Transfer Protocol Answer: (a) 16. Which one of the following is a protocol for secure messaging? a) PGP b) i Answer: (d) PEM ¢) S/MIME 3) al ri wor ECDE 20 & scanned with OKEN ScannerE-COMME! unis more baled then MDS by a factor of AERCE ft - a ©) 107 iweur 2013, 2015) Pr )2 a security in e-commerce we mean 1h ecting an organization's data resou UT \ preventing disasters from happening "ce from unauthorized ocean poral authenting Mm ges received by an o, aniz ¥ protecting Messages Sent on the Intervet trom bein py unauthorized persons/organizations 9 Fead and understood aul b) im c) Ill, Vv auan aasner (a) m, og Public key encryption method i ystem a}which uses a Set of public keys one for each Participant i ¢ ziNeut 2014) b) in which each person who wants to communic: keys: a private key known to him only and a public ke) others to send message to him’ Y x blicized to enable <) which uses the RSA coding system ¢) which is a standard for use in e-comm answer: (b) WW 2 nelectronic cash payment vas [WBUT 2014) Lacustomer withdraws ‘coins’ us denominations signed by the bank iL the bank hi databas coins il the bank a data pent coins \V. the bank cannot ustomer ain bi Mu c) A, HIV d) i,m, 1V Aaswer: (b) Sm ser mois sea for [weur 2014] 4) securing message transfer b) securing card transaction ‘/securing authentication d) securing overall e-commerce Neswer: (b) a = 1) will be satisfied? "25460 and E = 7, then for what value of D, (ED mod Z = 1) will [WBUT 2015) a) 33 ©) 45 d) 23 tem (4) b) 22 ) os Qs, [weuT "od Attack’ ns on Nae -k’ by attackers nee ¢) switch —-d) server =(d) 4 “wBUT™. The he e message iat SHIFT CIPHER with key = 17 to encrypt th [weuT 2015) gyi be SAL ge, b) NSLK id d) KLMPN | ECRE-31 & scanned with OKEN Scanner