Some
Important
Key Facts
to know
Key Facts Description
Joining Fee NIL for primary & add-on cardholder
Rs. 3,000 Annually for primary card
Membership Fee*
NIL for
add-on card
2.5% of the cash amount
Cash Advance Fee (min Rs.500)
GST rate as prescribed by Govt.
Service Charges (18% as applicable)
Interest free (grace)
20-50 days (subject to conditions
period stated in MITC)
Finance Charges for
Varies with different card categories
both
Revolving Credit &
as stated in
MITC; ranges from 2.5%
to 3.99% per month
Cash
Advances
NIL (both on monthly &
Overdue interest charges annualized base)
Late payment fee charged depending
Charges in Case of Default on the
customer’s Total amount due;
ranges from Rs. 0-
1500*
Disclosed in the Welcome letter &
Credit Limit Monthly
Statements
Available Credit Limit Disclosed in the Monthly Statements
Cash Withdrawal Limit Disclosed in the Monthly Statements
Billing Statements-
Physical/E-statements sent monthly
Periodicity & Mode
(mode as per
chosen preference)
of
Sending
5% of Total Amount Due (min Rs. 200),
Minimum Amount Payable
new EMI
debits for the month or
(Minimum Amount Due) any previously unpaid EMI
debits+GST
Periodic payment through Standing
Instruction
(NACH) OR One time
Method of Payment payment via
NEFT/Cheque/
MyCard App/Online
Card member may email or send RBL
Bank signed
dispute form available
Billing Disputes Resolution on website within 30 days of issuance
of statement
(http://www.rblbank.com/download-forms/creditcards)
*Your Membership fee will be levied basis your card application
Complete postal address
Contact details of
Contact details of
of
card-issuer Customer Care Service Grievance Redressal
Official
Card Services, RBL Bank Ltd., Unit Toll free number: 022-62327777
Mr. Vikas Nigam- Call
306-311, 3rd floor, JMD Megapolis, Email us at
at 022-71432700 or Email at
Sohna Road, Sector-48, cardservices@rblbank.com principalnodalofficer@rblbank.com
Gurugram,
Haryana- 122018