IILM Institute for Higher Education
Module Manual: 7 Habits of Highly Effective People Academic Year: PGP 2011 2013 Course Code: OB 203 Course Credit: NCC Course Marks: NA
1. Introduction to the Module and Module Objective In an age when relationships between individuals and organizations are getting more and more complex, it is not enough to only have an excellent IQ. Scoring high marks in subjects is not the only criteria for success in personal or professional life. The ability to deal with one's feelings and feelings of the others in any given situation helps one to complement academic intelligence/cognitive capacities (IQ) with humane understanding of issues. Steven R. Covey's book The 7 Habits of Highly Effective People (Free Press: 1989) is a very powerful book that clearly directs how one can bring about a positive and significant change in oneself. The module will help the students to fine tune their attitude, values, beliefs, motivation, time management, win/win approach and other skills sets so that they will be able to deal with different situations diligently and responsibly. These skills will empower them to understand who they are and how best they can come across as competent managers in any given professional situation. The key to an organizations success is its people. Its imperative that employees are effective, both personally and professionally. Participants learn how to see, think, and act more effectively in order to get better results, take responsibility, and become more proactive. Each of the session would have areas of development as an end deliverable. To develop each of the skills activities and session would be used. The module uses many activities and interactive sessions to highlight the learning of the sessions. There are readings used from work place scenarios to emphasize the points highlighted by Covey. It also provides the skills and techniques required towards the same. The complete module will be delivered across in 15 sessions: an Introductory session followed by 7 lectures and 7 seminars [1+14] covering a total of 18.75 contact hours.
2. Introduction to the Tutors 2.1 Area Chair Name Dr. Sujata Shahi Phone Number 0124 3354429 Email Id sujata.shahi@iilm.edu Cabin Location 83, 3rd Floor Gurgaon Campus Wbsite URl http:// www.iilm.edu/faculty/profiles/sujata-sahi.html 2.2 Module Leader Ms. Rajni Arya 2.3 Tutors Sl Name of tutor No. 1. Ms. Ruby Thukral Website Link
http://www.iilm.edu/faculty/profiles/Ruby-Thukral.html
3. Module Pre-Requisites: None
4. Module Overview: Session No. 1 2-3 4-5 6-7 8-9 10-11 12-13 14-15 Topic Introduction: principles and paradigms; maturity continuum Habit 1: Be proactive Habit 2: Begin with the end in mind Habit 3: Put first things first Habit 4: Think win-win Habit 5: Seek first to understand, then to be understood Habit 6: Synergize Habit 7: Sharpen the saw Area OB
5.1 Module Readings The prescribed readings in the session will provide a good practical construct to the skills and behavioral changes needed for success. The understanding needs to be supplemented with reading and referring to the 7 HABITS personal journal that every individual student should maintain. The students are encouraged to practice the habits consciously over a period of 21 days and get beck with their obstacles/experience. 5.2 References 1. Covey Stephen R., The Seven Habits of Highly Effective People, Pocket Books 2. Reading Articles shared by faculty, as and where applicable 6. Session Plans 6.1 Session 1: Introduction to Foundation of 7 Habits; The session focuses on defining habits and Effectiveness. Differentiate between habits, behavior and attitude; Healthy and unhealthy behaviors; their effect on their work and the work environment; Social mirror that influences our perception of self; Identification of one's mental sets and mental traps as barriers to effectiveness. It sets the understanding of the Paradigms, principles and the maturity continuum. Learning Outcome: Students would be aware about the: Essential foundation of 7 habits that makes one effective Personality Ethic & Character Ethic Perceptions and conditioning 6.2 & 6.3 Session 2 & Session 3: Habit 1- Be Proactive The session focuses on the habit of choice, pausing and responding based on principles. The session tries to explain using space between our stimulus and response by understanding the four human endowments and thereby expanding circle of influence. Required Reading: Part II, Private Victory - Habit 1: Covey, Stephen R., The Seven Habits of Highly Effective People. Habits of Highly Effective Managers,2nd Edition(HBR Article Collection) Heike Bruch
Learning Outcome: By the end of the session students would be able to: Reduce the frequency of being reactive. Increase the ability to become proactive. Understanding Paradigms Define Effective Habits Take responsibility for their choices and the subsequent consequences that follow. Describe personal roles in bringing about positive change in regard to business challenges.
6.4 & 6.5 Session 4 & Session 5: Habit 2 Begin with the End in Mind The session describes what we want to be (character) & what we want to do (achievements). It focuses on where one is now, where one is going and take the next step in the right direction; aligning one's goals with one's mission. Leading one towards what you consider your aims. Required Reading: Part II, Private Victory - Habit 2: Covey, Stephen R., The Seven Habits of Highly Effective People. Use Goals as a Guide: Your Compass to Personal Effectiveness. Publication Date: Jun 09, 2005, Discipline: General Management, Source: Harvard Business Press Chapters
Learning Outcome: By the end of the session students would be able to: Develop a personal mission statement. Extend the mission statement into long-term goals based on personal principles. Build a platform to avoid distractions and become more productive and successful
6.6 & 6.7 Session 6 & Session 7: Habit 3 Put First Things First The session focuses on managing self and managing time (Urgent-Important Matrix); tools of time management planning, priortising, organising and delegating. This is about organising and implementing activities in line with the aims established in habit 2. Required Reading: Part II, Private Victory - Habit 3: Covey, Stephen R., The Seven Habits of Highly Effective People. Time Management : Time Robbers: And How to Defeat Them. Publication Date: May 03, 2005 Discipline: General Management Source: Harvard Business Press Chapters
Learning Outcome: By the end of the session students would be able to: Organise and execute around priorities. Eliminate urgent but less important tasks to free up time for productive purposes. Demonstrate how to use planning tools to increase efficiency.
6.8 & 6.9 Session 8 & Session 9: Habit 4 Think Win-Win The session focuses on the importance of trust and empathy in a relationship; ways of building hightrust relationships understanding others, attending to little things, keeping commitments, showing personal integrity, apologising sincerely, and clarifying expectation. The session focuses on paradigms of human interaction: Win/Win, Lose/Win, Win/Lose, Lose/Lose, Win/Win or No Deal. Dimensions of Win/Win: Character Integrity and Maturity, Relationships - that involve mutual learning, mutual influence and mutual benefits. Required Reading: Part III, Public Victory - Habit 4: Covey, Stephen R., The Seven Habits of Highly Effective People. Part III, Public Victory - Paradigms of Interdependence Covey, Stephen R., The Seven Habits of Highly Effective People. Out of Emotion's Grip: Increasing Skill--Four Tactics You Can Use to Manage Disruptive Emotions During Difficult Conversations Holly Weeks Top of Form. Publication Date: Sep 09, 2008, Discipline: General Management, Source: Harvard Business Press Chapters
Learning Outcome: By the end of the session students would be able to: Identify ways of building high-trust relationships. Understand the importance of interdependence for working in teams. Increase their ability to understand their emotional imbalances and mood swings. Balance courage and consideration Seek mutual benefit and create win-win agreements
6.10 & 6.11 Session 10 & Session 11: Habit 5 Seek First to Understand, Then to be Understood The session focuses on the key to effective interpersonal communication - Autobiographical Responses evaluate, probe, advice and interpret vs. effective responding and listening traps. It also covers Handling difficult people, the Art of Giving and Receiving Feedback and Handling Criticism. The session would deal with how to give and receive feedback; difference between negative feedback and criticism. Required Reading: Part III, Public Victory - Habit 5: Covey, Stephen R., The Seven Habits of Highly Effective People. Business Finesse: Soft Skills for Tangible Results--Gen Y Strategies for Developing Interpersonal Abilities Tamara Erickson. Publication Date: Nov 03, 2008 Discipline: General Management Source: Harvard Business Press Chapters Feedback That Works Cynthia Morrison Phoel. Publication Date: Feb 10, 2009 Discipline: Organizational Behavior Source: Harvard Business Publishing Newsletters Block That Defense: How to Make Sure Your Constructive Criticism Works Anne Field. Publication Date: Sep 01, 2007 Discipline: Organizational Behavior Source: Harvard Business Publishing Newsletters
Learning Outcome: By the end of the session students would be able to: Identify ways of building better mutual understanding Understand the importance of faster problem solving by greater influence with others Demonstrate empathic listening in a highly charged or conflicted situation. See the problem from other's perspective To become increasingly more empathic towards others.
6.12 & 6.13 Session 12 & Session 13: Habit 6 - Synergize The session focuses on applying the principles of creative cooperation in social interactions - seeing the good and potential in the other person's contribution. The session would include the following topics: Concept of Synergy - the principle that the whole is greater than the sum of its parts. Levels of Communication Defensive, Respectful and Synergistic. Negative Synergy. Valuing the Differences. Establishing synergy in the organisation across various departments. Required Reading: Part III, Public Victory - Habit 6: Covey, Stephen R., The Seven Habits of Highly Effective People.
Learning Outcome: By the end of the session students would be able to: Learn about synergistic communication, how to use it. Explain the advantages of synergy; of valuing and celebrating divergent viewpoints and capacities. Describe opportunities for synergy in your own decision making. Demonstrate how to solve a business problem synergistically.
6.14 & 6.15 Session 14 & Session 15: Habit 7 Sharpen the Saw The session focuses on the process of continuous improvement and creating a sustainable long-term effective lifestyle. The habit of self renewal surrounds all the other habits, enabling and encouraging them to happen and grow. The session would also include dimensions of renewal physical, mental, social/emotional and spiritual which all need feeding and developing. Required Reading: Part IV, Renewal - Habit 7: Covey, Stephen R., The Seven Habits of Highly Effective People.
Learning Outcome: By the end of the session students would be able to: Explain how to balance work and life priorities. Explain the principles of continuous improvement as an everyday practice. Create a personal-development plan to renew individual productive capacity.
7. Assessment Plan
Parameters Individual Project Attendance Class Participation Group Work Peer Rating
Marks 25 25 25 25
8. Curriculum Map: 7 Habits of Highly Effective People Programmed Learning Outcomes Module 7 Habits of Highly Effective People L1 * L2 NA L3 NA L4 NA L5 * L6 * L7 * L8 * L9 NA
L-1 : An understanding of organizations, their external context and their management. L-2: An awareness of current issues in business and management which is informed by research and practice in the field. L-3: An understanding of appropriate techniques sufficient to allow investigation into relevant business and management issues. L-4: The ability to acquire and analyse data and information. L-5: The ability to apply relevant knowledge to practical situations. L-6 :The ability to work and lead effectively in a team based environment. L-7: An improvement in both oral and written communication skills. L-8: Be cognizant of the impact of their individual & corporate actions on society and recognize ethical business practices. L-9: Be sensitive to the social, economic and environmental responsibilities of business. 9. Teaching Map: 7 Habits of Highly Effective People Teaching Map Module 7 Habits of Highly Effective People T1 * T2 * T3 * T4 * T5 NA T6 NA
T1T2T3T4T5T6-
Lectures Seminars/Tutorials Live projects/presentations Case study Guest Lectures Industrial Visits
