TERMS OF USE

Users of this Product Guide shall be deemed to agree with the following Terms of Use.

1. USERS
This Product Guide is only for authorized persons with user ID and password issued by Roland DG
Corporation.

2. PURPOSE
Authorized persons can use this Product Guide only for the purposes of selling and providing to the
customers maintenance service of BN-20/20A/20D.

3. REUSE
Authorized persons shall not disclose, transfer, rent or distribute this Product Guide to, or allow this
Product Guide to be used in any manner by, any third party other than authorized persons.

4. REPRODUCTION
Authorized persons shall not copy, change or alter this Product Guide without permission of Roland DG
Corporation.

5. EFFECT OF VIOLATION
Regardless of circumstances, we will vigorously respond to any violation hereof, through legal action.

Copyright © 2022 ROLAND DG CORPORATION

Confidential

Product Guide

BN-20/20A/20D

Version 2.0 Apr. 28, 2023

Roland DG Corporation
Version Date Description of Changes
1.0 Jan. 26, 2016 Released as an official version
1.1 July 11, 2018 P57: Replacement cycle for Sponge under Wipers has been changed
to 6 months. Cutter Protection has been added.
1.2 Sep. 13, 2019 [14. Maintenance] Ink consumption of cleaning has been added.

1.3 Oct. 12, 2021 Information on BN-20A has been added.

1.4 May. 25, 2022 The ink type information for BN-20 has been corrected.

1.5 July.22,2022 Added information about two types of power units.

1.6 Nov. 30, 2022 Information on BN-20D has been added.

1.7 Jan. 13, 2023 Corrected the supported software and firmware versions for BN-20D.

1.8 Feb. 17, 2023 Correction of CAP TOP information and addition of consumable parts
information.
1.9 Apr. 3 , 2023 Correction of Ink Line information.
2.0 Apr. 28 , 2023 Correction of Ink line in head information.

2/83
Contents
1. Product Information 10. Software
2. Printing Theory 11. Special Pump Operations
3. Ink 12. Roland VersaWorks
4. Ink Line 13. Troubleshooting
5. Media Heating System 14. Maintenance
6. Cutting Function 15. Consumables
7. Cleaning Function
8. Interface
9. Other Features

3/83
1. Product Information

 BN-20
 New series : VersaSTUDIO
 20 inch wide Printer Cutter
 Roland Gold Print Head
 Ink Type
Rev.1.3  ECO-SOL MAX : CMYK + Wh or Mt (5 colors) or CMYK (4 colors)
 ECO-SOL MAX 3: CMYK + Wh or Mt (5 colors) or CMYK (4 colors)
 ECO-SOL MAX 2: CMYK + Wh (5 colors) Rev.1.4
 FPG Ink : CMYK (4 colors)
 Ink Circulation System
 USB Interface ECO-SOL MAX ink FPG ink

 Bundled Software CMYK 4 colors CMYKMt 5 colors CMYK 4 colors

 Utility
Rev.1.3  R-Works

 Windows driver
* VersaWorks and Roland OnSupport can be downloaded from Download Center web site.
4/83
 Rev.1.3

1. Product Information

 BN-20A
 New series : VersaSTUDIO
 20 inch wide Printer Cutter
 Roland Gold Print Head
 Ink Type
 ECO-SOL MAX2: CMYK (4 colors)
 ECO-SOL MAX 3: CMYK (4 colors)
 FPG Ink : CMYK (4 colors)
CMYK 4 colors
 No Ink Circulation System
 USB Interface
 Bundled Software
 Utility
 Windows driver
Rev.1.3  VersaWorks * Supported from Ver.6.12.0

Note: Roland OnSupport is not supported.

Download VersaWorks from Download Center web site.
https://downloadcenter.rolanddg.com/BN-20A 5/83
 Rev.1.7

1. Product Information

 BN-20D
 New series : VersaSTUDIO
 20 inch wide Printer Cutter
 Roland Gold Print Head
 Ink Type
 S-PG Ink CMYK +Wh
 Ink Circulation System
 USB Interface
CMYK 4 colors
 Bundled Software
 Utility VersaWorks * Supported from Ver.6.16.0

Note: Roland OnSupport is not supported.

6/83
 1. Product Information

 Specifications Acceptable Media Width 150 ~ 515 mm *, Diameter 150mm or less

Printable width Max. 480 mm
Loadable media weight 6 kg
External dimension 1009[W] x 582[D] x 293[H]mm
Weight 36 Kg
Power requirements AC100 -240V ± 10% , 1.0 A, 50 / 60 Hz
Power consumption During operation : 90 W, sleep mode: 5.5 W
Package Size and Weight 1150[W] x 720[D] x 480[H] mm, approx. 50kg
* Some media width are not acceptable.

1154
 Package
1154

HANDLE WITH CARE

365 185
取扱注意 精密機械
Bottom 110 700
465

412

All with paperboard

700
BN-20 BN-20A

Paper core
Ø 110 Unit : mm
90

7/83
 1. Product Information

 Installation Space
At the back side, the drain cartridge is
inserted. 300mm space is necessary
for doing it.

At the right side, ink cartridge is

inserted. 350mm space is necessary.

Rev.1.3

Install the machine at 0.6 m or higher from the work floor.

8/83
 1. Product Information

BN-20 EKIT VKIT

20 pcs  RSP-067a

+ + 

(Driver, Utility, R-Works)
First Step Guide
USB cable (2m), Power cord

BN-20A EKIT VKIT

 Read this first

+ + 

Safety Information
USB cable (2m), Power cord

BN-20D EKIT VKIT

Rev.1.6

+ +
 Read this first
 Safety Information
 USB cable (2m), Power cord

9/83
 1. Product Information

Sub Power button

 Exterior(BN-20) It has only this button. Utility does all other functions.

Front Cover
The cover is open from the top
and down.

PNS-24 Option Stand

Loading Lever

Drain Ink Cartridge

Drained ink amount is calculated with the Utility and Main Power button
the Utility shows the message to replace the drain Main power must be ON always.
cartridge. 10/83
 1. Product Information

Sub Power button

 Exterior(BN-20A) It has only this button. Utility does all other functions.

Ink cartridge
4 colors only

Front Cover
The cover is open from the top
and down.

PNS-24 Option Stand

Loading Lever

Drain Ink Cartridge

Drained ink amount is calculated with the Utility and Main Power button
the Utility shows the message to replace the drain Main power must be ON always.
cartridge. 11/83
 1. Product Information

Sub Power button

 Exterior(BN-20D) It has only this button. Utility does all other functions.

Ink cartridge
S-PG Ink

Front Cover
The cover is open from the top
and down.

PNS-24 Option Stand

Loading Lever

Drain Ink Cartridge

Drained ink amount is calculated with the Utility and Main Power button
the Utility shows the message to replace the drain Main power must be ON always.
cartridge. 12/83
 1. Product Information

 Overview(BN-20) Drain Cartridge

Toward the rear

Media flange
BK
YE
CY
MG

Circulation pump motor Mt/Wh

Ink cartridge
Toward the right.

Circulation pump
Loading lever Pump motor

Head carriage
Pump

Print heater Scan motor

Media clamp Tool motor Head
Feed motor

Wiper motor Pump motor

Rubber wiper

Pump
Felt wiper

Cap top

13/58
 1. Product Information

 Overview(BN-20A) Drain Cartridge

Toward the rear

Media flange
BK
YE
CY
MG

Ink cartridge
Toward the right.

Loading lever Pump motor

Head carriage
Pump

Print heater Scan motor

Media clamp Tool motor Head
Feed motor

Wiper motor Pump motor

Rubber wiper

[Difference from BN-20] Pump

Felt wiper
- Number of ink cartridge insertion slot has been changed from 5 to 4.
- There is no ink circulation line. Cap top

14/58
 Rev.1.6

1. Product Information

 Overview(BN-20D) Drain Cartridge

Toward the rear

Media flange
BK
YE
CY
MG

Circulation pump motor Wh

Ink cartridge
Toward the right.

Circulation pump
Loading lever Pump motor

Head carriage
Pump

Print heater Scan motor

Media clamp Tool motor Head
Feed motor

Wiper motor Pump motor

Rubber wiper

Pump
Felt wiper

Cap top

15/58
Rev.1.7

1. Product Information

項目 BN-20 BN-20A BN-20D

Size W1,009 x D582 x H293 [mm]
Head Epson DX7
Ink Slot 5 4 5
ECO-SOL MAX/2/3 ECO-SOL
S-PGインク
Ink Ink type FPG MAX2/3
CYMK + Wh or Mt CYMK CYMK + Wh
Width 150-515mm
Media
Roll weight Max. 6kg
R-Works
Software VersaWorks
VersaWorks
BN-20 BN-20
Firmware BN-20
Ver.3.10 or later Ver.3.20 or later
Printer
Control
PC application BN Utility BN-20D Utility

USB port USB

Ink circulation line 1Line ー 1Line

16/83
Rev.1.3

1. Product Information

 Difference between BN-20 and BN-20A

 VersaWorks
New print mode added (BN-20A only)
*Supported from Ver.6.12.0.

Resolution Print Print Speed

Print quality Pass
[dpi] direction [m2/h]
NEW
Standard 1440 x 1080 Uni 16 0.61

Uni 1.05
High Speed 720 x 720 8
Generic Vinyl 1 Bi 2.1

Draft 1 1440 x 720 Bi 16 1.19

Draft 2 720 x 720 Bi 12 1.56

17/83
Rev.1.7

1. Product Information

 Difference between BN-20 and BN-20D

 VersaWorks
New print mode added (BN-20D only)
*Supported from Ver.6.16.0.

 CMYK
Print quality Resolution[dpi] Bi/Uni Pass Print Speed[m2/h]

Standard 1440 x 1080 Uni 18 0.54

High Speed（New）* 720 x 720 Uni 12 0.78

Draft 1 1440 x 720 Bi 18 1.07

Draft 2 720 x 720 Bi 12 1.56

 Wh(Only Bi-direction)
Print quality Resolution [dpi] Bi/Uni Pass Print Speed[m2/h]

Standard* 720 x 720 Bi 12 1.56

18/83
Rev.1.3

1. Product Information

 Difference between BN-20 and BN-20A

 Cartridge slot removed (BN-20A)

 Circulation tube/pump removed (BN-20A)

19/83
Rev.1.3

1. Product Information

 Difference between BN-20 and BN-20A and BN-20D

Rev.1.6  Electronic manual (BN-20A) All models are now supported with an electronic manual.
 Installation guide: How to install the machine
 Preparation before use: Initial settings
 User’s manual: How to use the machine, maintenance or FAQ

*Video is available
 Wiring of CABLE-ASSY,INK IC BN-20 (BN-20A)
Since the same cables of BN-20 are used, unused cables are bundled
with cable clamps.

20/83
Rev.1.3

1. Product Information

 Difference between BN-20 and BN-20A and BN-20D

 Switch between BN-20/20D with BN-20A by changing DIP SW.
Caution: Don’t change DIP switch when the main power is on.

BN-20
G

BN-20A
BN-20D
0

１ 2 １ 2
Rev.1.6
21/83
Rev.1.6
1. Product Information

 Difference between BN-20 and BN-20A and BN-20D

 Model type is deteced by cable signal.

BN-20/20A
CABLE-ASSY,HEATER CONTROL BN-20

BN-20D
CABLE- ASSY,HEATER CONTROL CG2288_00

22/83
Rev.1.3

1. Product Information

 Difference between BN-20 and BN-20A

 Cartridge slot plate has been removed.

Note: Cartridge slot plate has been removed also for BN-20 from the
machine produced from September 2021.

23/83
Rev.1.６
1. Product Information

 Difference between BN-20 and BN-20D

 Nozzle lines

BN-20 (MYCKKCYWh) ⇒ BN-20D (MYCKWhWhWhWh)

M Y C K K C Y Wh M Y C KWh Wh Wh Wh

Increased productivity and density of whites

24/83
2. Printing Theory

 Print Head
(The same as VS-series)
 Piezo Inkjet Head
 Capable of producing 7 different sized dots.
(One print mode uses the appropriate 3 sizes.)
 One Print Head for One Printer
 180 nozzles / line (8 lines)
 Nozzle Pitch : 360 dpi
 Print Width : Approx. 1 inch
 Head Rank 180 dpi 360 dpi
 24 digits in 3 lines
1 inch
Example :
197997F8 (1/3)
090928D9 (2/3)
19C9FT01 (3/3)
 Visible even after the print head is fixed.

25/83
 2. Printing Theory

 Print Head Alignment

 Only BIAS Adjustment is required.
 Head adjuster determines the proper position.
(Vertical or Horizontal adjustment is not necessary because one print head
has eight nozzle lines.)

When doing BIAS adjustment, always adjust the position by tightening

the setscrew. If you adjust the position by loosening the setscrew, then use
Damper cover
your hand to push it back because the spring cannot push back fully due to
the friction.

Setscrew

Ink damper

Print Head

Top view
Print Head Board

Top view

Setscrew Front view Head adjuster 26/83

 2. Printing Theory

 Fixing of Print Head

The print head is fixed on the head adjuster with 2 hex nuts. These 2
hex nuts should be tightened with 0.6N torque controlled hex driver.
ST-056 TORQUE DRIVER NS

1000006902 TOOL,BIT HEXAGONAL ST-118

Print Circuit Board

!! IMPORTANT !!

R
The print head has the fitting direction.
The PCB displays the direction.
[F] for the front and [R] for the rear side.
Front Rear
Head Rank comes at left side.
27/83
 2. Printing Theory

 Head Carriage
 Integrated cutting carriage and print head carriage
 Belt driving

Top view Left side view

Linear encoder sensor

Crop mark sensor

Belt connection

Tool carriage

Head

Capping position sensor Pinch roller sensor

Crop mark sensor Print head protector

Capping position sensor
28/83
 2. Printing Theory

5 colors 4 colors BN-20D

A C D F A C D F A C D F
Print head Rev.1.６

B E G H B E G H B E G H Rev.2.０

Top view

M Y C K K C Y Mt M Y C K K C Y M M Y C K W W W W

Nozzle Check
Combine 4 lines
of Wh into one

A B C D E F G H A B C D E F G H A B C D E F G H

BIAS G A G A G A

Adjustment with G and A

Align the BIAS exactly straight. Half-dot misalignment may affect printing result.
29/83
 2. Printing Theory

 Test Patterns
 Bi-Direction

-40 -30 -20 -10 0 +10 +20 +30 +40

 Calibration

-0.30% -0.20% -0.10% 0.00% +0.10% +0.20% +0.30%

30/83
 2. Printing Theory

 Print Speed
 Roland VersaWorks and Windows Driver
ECO-SOL MAX Ink
4 colors dpi Bi/Uni [pass] Print speed
1440x720 Uni [18] 0.54 m²/h (5.81 ft²/h)
Generic Vinyl 1 CMYK
1440x720 Bi [18] 1.07 m²/h (11.52 ft²/h)
5 colors
1440x720 Uni [18] 0.54 m²/h (5.81 ft²/h)
CMYK
1440x720 Bi [18] 1.07 m²/h (11.52 ft²/h)
Generic Vinyl 1 CMYKMt
0.36 m²/h (3.88 ft²/h)
MetallicSilver 1440x720 Uni [18]
Mt->CMYK 0.16 m²/h (1.72 ft²/h)
FPG Ink
4 colors dpi Bi/Uni [pass] Print speed
1440x1080 Uni [16] 0.61 m²/h (6.57 ft²/h)
PET2-G
1440x1080 Bi [16] 1.19 m²/h (12.81 ft²/h)
CMYK
720x720 Uni [12] 0.80 m²/h (8.61 ft²/h)
YP2-M
720x720 Bi [12] 1.56 m²/h (16.79 ft²/h)
31/83
 2. Printing Theory

 Print Quality of Bi-Direction Printing

 Vertical banding issue occurs in bi-direction printing. Use it as draft
mode.
 It is easy to see on light colored area.
It is difficult to see on dark colored area.
Due to the printer capability based on the mechanical structure, it is not
completely removable.

32/83
 2. Printing Theory

 Ink Consumption
 Roland VersaWorks per 0.5m²
ECO-SOL MAX Ink N2A N5A Mt100%
CMYK 1440x720 6.02cc 3.51cc -
Generic Vinyl 1
MetallicSilver 1440x720 - - 9.52cc
FPG Ink
Generic Gloss 1440x1080 5.77cc 3.10cc -
CMYK
Generic Matte 720x720 5.86cc 4.20cc -

Data : ISO N2A Data : ISO N5A Data : Mt100%

Size : A2 (420x594mm) x2 as 0.5m² Size : A2 (420x594mm) x2 as 0.5m² Size : A2 (420x594mm) x2 as 0.5m²
FULL WIDTH S : FULL FULL WIDTH S : FULL FULL WIDTH S : FULL
33/83
 2. Printing Theory

 Ink Consumption
 Windows driver per 0.5m²
ECO-SOL MAX Ink N2A N5A Mt100%
CMYK 1440x720 9.52cc 5.15cc -
Generic Vinyl 1
MetallicSilver 1440x720 - - 4.29cc
FPG Ink
Generic Gloss 1440x1080 8.85cc 4.20cc -
CMYK
Generic Matte 720x720 7.02cc 5.43cc -

Data : ISO N2A Data : ISO N5A Data : Mt100%

Size : A2 (420x594mm) x2 as 0.5m² Size : A2 (420x594mm) x2 as 0.5m² Size : A2 (420x594mm) x2 as 0.5m²
FULL WIDTH S : FULL FULL WIDTH S : FULL FULL WIDTH S : FULL
34/83
 2. Printing Theory

 Capping / Wiping / Scraper Unit

 3 Functions in 1 unit Stepping motor Wiper

 Capping Cap top

Felt wiper
 Wiping
 Scraping
Sensor
 It is fixed with 3 screws.
Scraper

 Capping Position
 For sideways Head carriage

 The sensor in the print carriage

detects the bracket.
(No head-locking structure)
 Screw fixing determines the correct position.
 For front-back direction
 Special jig is required.
* Report it to Japan if the issue occurred.
35/83
Rev.1.６
2. Printing Theory

 Cap structure

BN-20/20A BN-20D

With sprig With out sprig

36/83
 2. Printing Theory

 Ink Damper (the same as VS series)

It cuts the positive ink pressure by closing the inner valve. When the
ink is used, the valve is opened to supply ink to the print head, and
the valve closes with the ink pressure in itself. Filter

 Two ink lines in one ink damper

 No need to replace the ink damper when replacing the print head.

Valve

Filter side

Valve

For Ink Damper replacement..

Do not push the valve over the film. Otherwise, ink drops out from the bottom. Flipped

37/83
 2. Printing Theory

 Cap Top Sealing cap

(The same as VS series)

2 tubes and 1 rubber sealing cap are fitted.

(Cap Top is provided as an assembly together with

the rubber cap and 2 tubes fitted.)

Rev.1.8
BN-20/20A Only :Never try to replace the cap top alone or tube alone.
If any ink exists at the connection, it works as lubricant and the tubes can be pulled out from
the cap top.

 Flushing
As well as VP series, flushing is performed on the cap sponge during printing.
Evacuation during printing takes place without stopping the head carriage.

38/83
 2. Printing Theory

 Wiper Unit
Wiping and scraping work in one stepping motor.
 Wiper (the same as VS-series)
Stepping motor
 It wipes the print head’s surface. Felt wiper
Wiper

 It has the fitting direction.

* Fitting in a wrong direction may cause improper wiping,
resulting in clogged nozzles.
 Felt Wiper (the same as VS-series)
 It absorbs the ink which the wiper collects on the print head.
 Scraper Scraper
Sensor
 Scraper is stored under the wiper unit.

Felt wiper Print head

Wiper

Print head

Scraper
1 3 4 5
39/83
3. Ink

 ECO-SOL MAX Ink (BN-20) ECO-SOL MAX ink

CMYK 4 colors CMYKMt 5 colors
 220cc only is supported.
 5 colors : C/M/Y/K/MT/Wh
 4 colors : C/M/Y/K
FPG ink

 FPG Ink (BN-20) CMYK 4 colors

 220cc only is supported.

 Ink type cannot be selected.
 4 colors : C/M/Y/K
.
When in use of 440cc ink cartridge, ink remaining amount shows up incorrectly.
And, physical stress when insertion is big. Do not use the 440cc ink cartridge. Ink cartridge has IC chip. Following
information is contained in the IC Chip.

220cc cartridge 440cc cartridge  Ink Type

 Cartridge capacity
 Lot number
 Ink consumption amount
 Operation time
 Insertion time
 Flag information
 Serial number

40/83
 Rev.1.3
3. Ink

 ECO-SOL MAX2 Ink (BN-20/20A)

 220cc only is supported.
 Ink type can be selected.
 5 colors : C/M/Y/K/Wh (BN-20)
 4 colors : C/M/Y/K (BN-20/20A)

 ECO-SOL MAX3 Ink (BN-20/20A)

 220cc only is supported.
 Ink type can be selected.
 5 colors : C/M/Y/K/Wh or Mt (BN-20)
 4 colors : C/M/Y/K (BN-20/20A)
Rev.1.６

 S-PG-※※ Ink (BN-20D)

 220cc only is supported.
 Ink type cannot be selected.
 5 colors : C/M/Y/K/Wh

41/83
 3. Ink

 Initial settings
 Utility software (BN-20/BN-20A)
Rev.1.3  Utility software asks you to select the ink type.
 ECO-SOL MAX CMYK /CMYKMt or Wh
 ECO-SOL MAX2 CMYK /CMYKWh
 ECO-SOL MAX3 CMYK/ CMYKMt or Wh
 FPG CMYK（BN-20）
FPG CMYK shows up only when the machine is not filled with ink.

USB

42/83
 3. Ink

 Initial settings
 Utility software (BN-20D)
Rev.1.6  Utility software asks you to Initial settings.
 SP-PG Ink 5 colors
 There is no initial adjustment including cut, such as Print & Cut adjustment.

USB
S-PG INK 5Color

43/83
4. Ink Line

 Ink Line (BN-20)

 Ink Circulation System
 Slot#1 has the ink circulation line.
 The circulation system runs only for ECO-SOL MAX 5 colors mode (to
circulate Mt/Wh ink).
BK 5
CY 4
YE 3
MG 2
MT 1

Top view
A C D F

B E G H

ABCDEFGH

44/83
Rev.1.3
4. Ink Line

 Ink Line (BN-20A)

 No Ink Circulation System
 Number of tubes has been changed from 6 to 4 since there is no
circulation system.
BK
CY
YE
MG

Top view
A C D F

B E G H

ABCDEFGH

45/83
Rev.1.6
Rev.1.9

 Ink Line (BN-20D)

 Ink Circulation System
 The white ink line is divided into four.

BK 5
CY 4
YE 3
MG 2
Wh 1

Top view
A C D F

B E G H

ABCDEFGH

46/83
5. Media Heating System

 Media Heating System

 Print heater only

 Heater temperature
 Fixed : 35ºC

47/83
6. Cutting Function

 Cutter Holder
 Tool
ZEC-U5022 is bundled.
XD-CH3 ZEC-U5022
 Tool Holder
XD-CH3 is bundled.

 Blade Force
30 to 300 gf

 Cutting Speed
10 to 150 mm/sec

48/83
 6. Cutting Function

 Tool Carriage
 Motor drive for tool up/down (not a solenoid)
 2 springs function as soft landing for cutting.
 Rotation of shaft screw works for cutter up/down.

Stepping motor

Shaft screw

It has physical allowance.

(The allowance is to accept the runout of

the shaft screw.)

49/83
7. Cleaning Function

 Cleaning Function
 Cleaning with Utility

(BN-20) ECO-SOL MAX FPG

Normal Cleaning 1.76 cc 1.75 cc
Medium Cleaning 4.75 cc 4.71 cc
Powerful Cleaning 13.44 cc 13.1 cc
Rev.1.3 Rev.1.3
(BN-20A) ECO-SOL MAX (BN-20D) S-PG
Normal Cleaning 1.76 cc Normal Cleaning 1.76 cc
Medium Cleaning 4.75 cc Medium Cleaning 4.75 cc
Powerful Cleaning 13.44 cc Powerful Cleaning 13.44 cc
* The consumption varies depending on the machine. 50/83
8. Interface

 USB Port
 USB 2.0
 USB Cable
 USB cable (2 meters) is bundled.
Rev.1.3
 Warning label has been added to USB port.
(Warning label has been added to USB port also for BN-20 from the
machine produced from September 2021.)

51/83
9. Other Features

 Media Clamp
 Left media clamp
 Media clamp and pinch roller are combined.
 When media flange is moved to the left, the media clamp and pinch roller move
together.
 The media clamp always positions at the correct media edge.
Media flange

Media

Media clamp cannot be replaced by a

user. When a media clamp is damaged,
a service engineer must replace it.

Pinch roller

Media clamp
Fixed

52/83
 9. Other Features

 Settable Media Width

 The both pinch rollers must be positioned on the grit teeth.
 Because the right pinch roller is fixed, the right media edge is also fixed. The
left pinch roller must position on the grit teeth, so the media width is limited.

Grit teeth

150 to 170 mm (5.9 to 6.7 inch)

200 to 235 mm (7.9 to 9.3 inch)

287 to 322 mm (11.3 to 12.7 inch)

348 to 383 mm (13.7 to 15.1 inch)

393 to 429 mm (15.5 to 16.9 inch)

439 to 474 mm (17.3 to 18.7 inch)

487 to 515 mm (19.2 to 20.3 inch)

53/83
 9. Other Features

 Scan Motor and Feed Motor

New type of motor and both use the same motors.
Feed motor Scan motor

6701710060 6711710110
ASSY,FEED MOTOR BN-20 ASSY,SCAN MOTOR BN-20
* The parts number is different because the cable differs.
 Tool Motor and Wiper Motor
New type of motor and both use the same motors (stepping motor).
Wiper motor

* The parts number is different because the cable differs.

Tool motor
54/83
 9. Other Features

 Head Height  Grit Teeth on the Shaft

 2.2mm Fixed The shaft does not have grit rollers. The
No selection for HIGH or LOW. grit teeth are directly made on the shaft.

Grit shaft

 Head Protector  Shaft Guide for Scanning

It can avoid the print head LM guide and LM blocks are not
surface from being scratched installed.
jammed media.
Shaft guide

The protector is slightly lower than the print head surface.

55/83
 9. Other Features

 Change of power unit Rev.1.5 Rev.1.6

 Two types of power units, are used for production: current and new
parts. (BN-20 ZFK3732 or later / BN-20A ZFK3732 or later / BN-20D)
 The chassis plate has been changed due to the change of power units,
so the two types of power units are not interchangeable.
 The installed power unit can be identified whether there is the pin for
distinguishing power unit or not in the power supply section.
Current part New part

No pin for distinguishing There is the pin for

power unit. distinguishing power unit.

56/83
 9. Other Features

 Power Supply for Heater

 Switching Power Supply Board makes DC current for heater.
(Not directly from AC)
 It supports from 100V to 240V.

57/83
 10. Software
User’s PC
 For Users
 Utility R-Works
Illustrator
CorelDRAW
RVW
 Windows driver Windows Driver

 VersaWorks OnSupport Utility

Rev.1.3

 R-Works (BN-20)
 Roland OnSupport (BN-20)

USB
(to be downloaded from the web site)

 For Service Engineers

 Service Application
Service engineer’s PC

Service application

USB

58/83
 10. Software

Illustrator CorelDRAW R-Works Illustrator CorelDRAW

Complex objects Simple objects Complex objects

Complex designs Clip arts Complex designs

Set 1 Metallic color Set 12 Metallic colors Set 512 Metallic colors by name
Set cut line Set cut line by menu Set Cut line by [CutContour]

< Metallic Color > < Metallic Color > < Metallic Color >
Driver Select RGB value to print Driver Select RGB value to print 12 512 colors are printed.
metallic color. (RGB value metallic color.
must be remembered by < Cut Line >
user.) RGB value are applied for
each 12 metallic colors Cut line as “CutContour”
1 metallic color can be
printed. automatically.
Process color to print
Driver
metallic color is set by use
by RGB
< Cut Line > < Cut Line >
Select RGB value for cut Cut line is detected
line. (RGB value must be automatically to cut.
remembered by user.)

Utility Utility Utility

Feed calibration Feed calibration Feed calibration
Cut force, speed Cut force, speed Cut force, speed
Print&Cut adjust Print&Cut adjust Print&Cut adjust

59/83
 10. Software

 Machine Control by Software

 Utility Software
 Functions as User Menu and the message screen
 The machine does not have a control panel.
It only has one sub power button and main power button.
 Resident software
 A monitoring software which can show the present status of the machine
 It shows pop-up messages.
 Time management
 The connected computer gives the clock to the machine.
 The machine does not have a real-time clock.
(Turning off the main power resets the clock on 2000/01/01.)
 Service Application
 Functions of Service Menu via PC (Windows only)
 Service menu is not available in the machine.
 Security to avoid operation by unauthorized person

60/83
 10. Software

 Time Management
 Utility keeps the time in the machine.
 Turning off the main power resets the time to 2000/01/01 (default), and the
machine starts counting from it.
 Sub power does not affect the time.

Main power ON Main power OFF Main power ON

Sub power ON Sub power OFF Sub power ON Sub power OFF Sub power ON

2011/06/10 09:00 2011/06/10 15:00

?
2000/01/01 2000/01/01
=
Writes

2011/06/10 2011/06/10
09:00 15:00 The machine never knows how long it has
been left out. So, when sub power is turned
PC OFF
on, Power-On cleaning runs.
Connection with PC (Utility)

61/83
 10. Software

 Utility Software
 Main menu

62/83
 10. Software

 Utility Software
 Version
 Right-click the top bar of BN-20 Utility, and select Version Information.
The version for Utility and version for the machine firmware are shown up.

63/83
 10. Software

 Windows Driver (Only BN-20/BN-20A)

 Main
Windows driver reads RGB value.
 If a job is set in CMYK value, it automatically converts the job into RGB value.

64/58
 10. Software

 Windows Driver
 Crop mark
 It prints crop marks.

 Color for cut line, color for metallic color

 Create line or area specified by RGB value for cut line and metallic color
printing in a job data.
 Metallic color must be set by user by process color.
RGB document setting

It is detected as cut line

It is detected as metallic color

65/83
 10. Software


It is drawing software that has basic drawing functions.
 Features
 Thumbnails show its preview in the folder.
 Easy to find the job visually
 Basic shaped objects and clip arts are selectable.
 Preview is available before printing.
 Cutting line is specified from the menu.
 Cutting conditions are to be set at Utility software. Basic shaped objects
基本的なオブジェクト
 12 metallic colors are applicable.

RVW-MT- RVW-MT- RVW-MT- RVW-MT- RVW-MT- RVW-MT- RVW-MT- RVW-MT- RVW-MT- RVW-MT- RVW-MT- RVW-MT-
Gold Silver Bronze TitanBlack Olive Green Cobalt Blue Navy Purple Violet Maroon

Clip arts

66/83
11. Special Pump Operations

 Pump Up Function on Utility

By following the messages on Utility, all ink in the machine is pulled out. It is
used when the machine needs to be transported.
 4 pcs of dummy cartridges are required.
 No cleaning cartridge is required.
 It takes 11 to 12 minutes.

67/83
12. Roland VersaWorks

 Roland VersaWorks 4.40

 Ver.4.40 supports BN-20.
 Roland Metallic Color System Library
 512 metallic colors

 Metallic Texture System Library

 26 patterns of Metallic Texture are available.
 Chart shows all printable patterns with white layer
or without white layer.

68/83
 12. Roland VersaWorks

 Overridable Settings by VersaWorks

 Cut Controls
 Cut Passes
 Speed
 Pressure
 Offset

 Not-overridable Settings by VersaWorks

 Windows driver settings
 Page space
 Utility settings
 Feed calibration
(Overprint is not available)

69/83
13. Troubleshooting

 Pump and Pump Motor

 Pump and pump motor are impossible to be replaced.
To replace the pump, capping station unit must be removed. Once the capping
station unit is removed, the accuracy of its fixing position is distorted. Then, the
sealing onto the print head can become improper.

Pump

70/83
14. Maintenance

 Maintenance Messages
Many maintenance messages are given from the Utility.

 Drain cartridge
When drained amount reaches 800cc, the message to replace the drain
cartridge appears up.

 Ink agitation
It appears whichever the ink type is selected. The message pops up defining
the color.

71/83
 14. Maintenance

 Automatic Maintenance
 Periodical maintenance flushing (ECO-SOL MAX ink only)
 It runs every 8 hours periodically.
 Ink consumption : 0.05cc
 Periodical ink circulation (CMYKMt 5 colors mode only)
Ink circulation only. It is to circulate Mt ink in the looped line.
 It avoids Mt ink settlement.
 It runs every 12 hours periodically.
 Ink consumption : none
 Ink circulation and discharge before printing (CMYKMt 5 colors mode
only)
 In a print mode which uses Mt ink, the printer runs ink circulation and ink
discharge before starting printing job.
Time elapsed after internal timer was last reset 0 - 8 hours More than 8 hours
Maintenance - Ink Discharge
4.10 cc *
Total ink consumption 0 cc
(Mt ink 1.85 cc inclusive)
* Total of CMYK and Mt ink 72/83
 14. Maintenance

 Automatic Cleaning Function

 Power-on Cleaning (Normal Cleaning)
Cleaning takes place right after the secondary power is turned on.
A decision to perform a cleaning is made depending on the time the power has
been staying off.

73/83
 14. Maintenance

 Automatic Maintenance
 Ink circulation and discharge before printing Map(BN-20/20A)

Timer &
Ink counter reset

Since the last timer reset…

Ink Discharge Timer &
Over 8 hrs
4.10 cc Ink counter reset
Used Mt ink
More
1.70 cc
Since the last timer reset… Less
No
0-8 hrs
Ink Discharge

No
Ink Discharge

Select [CMYK] if the job does not contain any Mt ink object. Otherwise, the sequence for Ink circulation and
discharge is activated to drain Mt ink unnecessarily.
74/83
 14. Maintenance

 Automatic Maintenance
 Ink circulation and discharge before printing Map(BN-20D)

Timer &
Ink counter reset

Since the last timer reset…

Ink Discharge Timer &
Over 4 hrs
5.60 cc Ink counter reset
Used Wh ink
More
W(v) 1.50 cc
Since the last timer reset… Less
No
0-4 hrs
Ink Discharge

Select [CMYK] if the job does not contain any Wh ink object. Otherwise, the sequence for Ink circulation and
discharge is activated to drain Wh ink unnecessarily.
75/83
 14. Maintenance

 Ink Consumption for Maintenance (BN-20) Rev.1.2

 Ink consumption of cleaning

Mode ECO-SOL MAX FPG

Light cleaning 0.96cc -

Normal cleaning 1.76cc 1.75cc

Medium cleaning 4.75cc 4.71cc

Powerful cleaning 13.44cc 13.10cc

Periodic ink circulation 0.00cc -

4.10cc
Ink circulation and discharge -
（MT ink 1.85cc）

FILL INK 92.11cc 173.70cc

Actual measured value of the ink consumption for total of 5 cartridges

MAX ink is 5 color setting (CMYKMt)
MAX ink 4 color setting does not perform circulation sequence. Normal cleaning before printing
after periodic ink circulation is also not performed.

76/83
Rev.1.3
14. Maintenance

 Ink Consumption for Maintenance (BN-20A)

 Ink consumption of cleaning

Mode ECO-SOL MAX2/3

Light cleaning 0.96cc

Normal cleaning 1.76cc

Medium cleaning 4.75cc

Powerful cleaning 13.44cc

Periodic ink circulation -

Ink circulation and discharge -

FILL INK 92.97cc

- Actual measured value of the ink consumption for total of 4 cartridges

- Since specification of print head, pump or ink suction time has not been changed from those
of BN-20, ink consumption of cleaning will not change even though number of cartridges has
been decreased.

77/83
Rev.1.6
14. Maintenance

 Ink Consumption for Maintenance (BN-20D)

 Ink consumption of cleaning
Mode S-PG Ink

Normal cleaning 1.76cc

Medium cleaning 4.75cc

Powerful cleaning 13.44cc

Periodic ink circulation 0.00cc

Ink circulation and discharge 5.60cc

FILL INK 110.0cc

The amount of FILLINK and Ink circulation and discharge has been converted.
Normal cleaning is performed in Power-On cleaning.

78/83
 14. Maintenance

 Ink Consumption for Maintenance

 ECO-SOL MAX ink

Simulation of the machine used for one month.

 Working Hour : 8 hours/day
 Working Day : Monday to Friday (22 days)

In case you perform Mt ink printing every day In case you do NOT perform W / Mt ink printing at all
MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT SUN

1 2 3 4 5 6 7 1 2 3 4 5 6 7
3 3 3 3 3 3 3 3 3 3 3 3 3 3
8 9 10 11 12 13 14 8 9 10 11 12 13 14
3 3 3 3 3 3 3 3 3 3 3 3 3 3
15 16 17 18 19 20 21 15 16 17 18 19 20 21
3 3 3 3 3 3 3 3 3 3 3 3 3 3
22 23 24 25 26 27 28 22 23 24 25 26 27 28
3 3 3 3 3 3 3 3 3 3 3 3 3 3
29 30 31 32 33 34 35 29 30 31 32 33 34 35

3 3 Total ink consumption : 94.7 cc * 3 3 Total ink consumption : 4.5 cc*

…Working day
* The consumption varies depending on the machine.
3 …Periodical flushing 3 times a day (0.15 cc）
* The consumption for Power-on cleaning is not included.
…Ink circulation and discharge (4.1 cc)
79/83
 14. Maintenance

 Ink Consumption for Maintenance

 FPG ink
 Only Power-on cleaning runs.

Simulation of the machine used for one month.

 Working Hour : 8 hours/day
 Working Day : Monday to Friday (22 days)

MON TUE WED THU FRI SAT SUN

1 2 3 4 5 6 7

8 9 10 11 12 13 14

15 16 17 18 19 20 21

22 23 24 25 26 27 28

29 30 31 32 33 34 35
Total ink consumption : 0 cc *

…Working day * The consumption for Power-on cleaning is not included.

80/83
 14. Maintenance

 Service Application
Service menu is executed with “Service Application.” The printer does not have
any service menu. Peck functions are also included.

81/83
15. Consumables

 Consumables

Description Life Expectancy

Print Head 6 billion shots / nozzle
Wiper (rubber) Wiping count 3,000 times
Felt Wiper Wiping count 800 times
Rev.1.8 Cap Top 6 months (ECO-SOL MAX2/3,S-PG ink), 24 months (FPG ink)
Scan / Feed Motor 3,000 hours
Ink Tube 3,000 hours
Tool / Wiper Motor 3,000 hours
Rev.1.1 Sponge under Wipers 6 months
Rev.1.1 Cutter Protection Replace it depending on the scratches
Pinch Roller Replace when worn out

82/83