CBSE | DEPARTMENT OF SKILL EDUCATION

CURRICULUM FOR SESSION 2023-2024

TOURISM (SUBJECT CODE 806)
JOB ROLE: TRAVEL AGENT/ TOUR OPERATOR
CLASS-XI & XII
COURSE OVERVIEW:
In an increasingly globalized world with the changing paradigm of urbanized living the
demand for Tourism has increased manifold the world over. India has emerged as an
attractive tourism destination for all types of tourists around the year resulting in Travel &
Tourism taking its place among the key industries in the economy. It employs large
number of work forces and its contribution to the national income is very substantial.
This course will deepen the students understanding about tourism as an activity, how
tourism industry is organized and developed, and how tourism influences society locally,
nationally and globally. The tourism industry covers several sectors such as hotels,
airlines, destination, attractions, transportation, cruises, events, activity providers,
shopping centers, tourist services, travel agents, tour operators and many others.
Most jobs in the tourism industry are about creating experiences for the traveler. This is
what makes this industry especially interesting. When studying tourism one needs to
learn how to create these memorable experiences. Keeping these aspects in mind the
course is a strong balance between the theoretical and the practical components of the
industry.
This course meets the growing needs of the tourism industry to shape highly skilled and
knowledgeable professionals, so that they can assume leading roles in the management
of tourism organizations. The course blends the required operational knowledge and
skills, with managerial competencies, in order to educate the new generation of tourism
executives. It emphasizes the cross-cultural, moral, ethical, institutional and
environmental issues in the management of tourism organizations, while covering all
business and operational skills.
OBJECTIVES OF THE COURSE:
The course is a planned sequence of instructions that familiarizes students with the
fundamental concepts of the tourism industry and aims at giving a comprehensive
introduction of the tourism industry to encourage further study and stimulate interest in
the subject area, employability and vocational competencies. The course aims at
providing insight to the students regarding various aspects and sectors associated with
the tourism industry.
Followings are the main objectives of this course.
 To familiarize the students regarding various dimensions of tourism industry and
career opportunities available in this field.
 To develop practical understanding among the students associated with tourism
business through classroom discussion/ participation and projects.
 To equip all students with knowledge, understandings, skills, attitudes and values
needed for future success.
 To develop transferrable skills among the students for managing various
operations efficiently so that they could be ready to join the tourism industry.
 To provide knowledge to students in concise and understandable format so that
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Tourism-Class XI-XII-2023-24
 students could learn and apply these concepts in their career.
 To demonstrate an understanding of the impact of tourism at individual, local,
national, regional and global levels.
 To demonstrate an understanding of the principles of good management and
customer service.

SALIENT FEATURES:
 Tourism industry is a people-based industry and is commonly referred to as
Service Industry.
 In the tourism industry service is far more important than the product.
 Travel and tourism is the largest earner of foreign exchange around the world and
employs a large number of people directly or indirectly through corresponding
service industries
 Hoteliers, Transporters, Travel Agents, Tour Guide and many more jointly play a
very key role in making the final product and delivering it to the customers.
 Tourism is the fastest growing industry in the world, with career opportunities in
lodging, transportation, attraction, events, food services and many more.
 Tourism is related to broader economic and social issues including
commoditization and globalization of culture, hospitality, friendship, pleasure, and
places as well as their attractions.
 Travel business is an economic activity, which is related with continuous and
regular buying and selling of travel related services.

LIST OF EQUIPMENT AND MATERIALS:

The list given below is suggestive and an exhaustive list should be prepared by the
vocational teacher. Only basic tools, equipment and accessories should be procured by
the Institution so that the routine tasks can be performed by the students regularly for
practice and acquiring adequate practical experience.

Material Required:
1. Globe
2. Maps
3. Charts
4. Atlases
5. Models
6. Clocks
7. Travel itinerary samples
8. Brochures
9. Pamphlets
10. News Paper
11. Tariff of hotels
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Tourism-Class XI-XII-2023-24
 12. Travel guidebooks
13. Travel magazines
14. Travel catalogues
15. Visa application forms
16. Passport application forms
17. Advertising material
18. Basic art supplies for poster, pamphlets and brochure making.
Teaching/Training Aids:
1. Computer
2. Internet
3. LCD Projector
4. Projection Screen
5. White/Black Boards
6. Flip Charts
7. Video and audio recorders

CAREER OPPORTUNITIES:
Tourism sector provides huge career opportunities to all age group of people irrespective
of qualification, gender, race and religion. The following career opportunities are
available in the field of tourism. Students can choose any field based on their interest
and suitability.

 Travel Blogger

 Airline Staff
 Hotelier

 Tourism manager

 Travel consultant

 Front office executive

 Travel executive

 Tourist guide

 Transport agent

 Tour operator
CURRICULUM:
This course is a planned sequence of instructions consisting of Units meant for
developing employability and Skills competencies of students of Class XI and XII opting
for Skills subject along with other subjects.

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Tourism-Class XI-XII-2023-24
 TOURISM (SUBJECT CODE 806)
CLASS – XI (SESSION 2023-2024)
Total Marks: 100 (Theory-60+Practical-40)

NO. OF MAX.
UNITS HOURS MARKS for
for Theory Theory and
and Practical Practical
Employability Skills
Unit 1: Communication Skills-III 10 2
Unit 2: Self-Management Skills-III 10 2
Part A

Unit 3: ICT Skills-III 10 2

Unit 4: Entrepreneurial Skills-III 15 2
Unit 5: Green Skills-III 05 2
Total 50 10
Subject Specific Skills
Unit 1: Introduction to Tourism 15 8
Unit 2: Tourism: A Historical Account 20 6
Unit 3: Concepts of Tourism 20 8
Unit 4: Tourism Components – I 15 5
Part B

Unit 5: Tourism Components – II 15 6

Unit 6: Inter Linkage between Geography
10 4
and Tourism Industry
Unit–7: Inter Linkage between History
and Tourism Industry 15 6
Unit–8: Tourism Organizations and Trends 10 7
Total 120 50
Practical Work
Project 20
Viva 05
Part C

Practical File /Portfolio /Power Point 90

presentation 10
Demonstration of Skill competency via Lab
Activities 05
Total 90 40

GRAND 260 100

TOTAL

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Tourism-Class XI-XII-2023-24
 Detailed Curriculum/Topics:

Part A Employability Skills

S. No. Units Duration in hours

1 Unit 1: Communication Skills-III 10

2 Unit 2: Self-management Skills-III 10

3 Unit 3: Information and Communication Technology 10

Skills-III

4 Unit 4: Entrepreneurial Skills-III 15

5 Unit 5: Green Skills-III 05

Total Duration 50

The detailed Curriculum/ Topics to be covered under Part A: Employability Skills

can be downloaded from CBSE website.

Part B Subject Specific Skills (Class XI)

S. No. Units Duration in hours

1 Unit 1: Introduction to Tourism 15

2 Unit 2: Tourism: A Historical Account 20

3 Unit 3: Concepts of Tourism 20

4 Unit 4: Tourism Components – I 15

5 Unit 5: Tourism Components – II 15

6 Unit 6: Inter Linkage between Geography and Tourism 10

Industry

7 Unit–7: Inter Linkage between History and Tourism 15

Industry

8 Unit–8: Tourism Organizations and Trends 10

Total 120

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Tourism-Class XI-XII-2023-24
 UNIT SUB-UNIT SESSION/ACTIVITY/PRACTICAL
1. Introduction to 1.1 Introduction Session: Understanding the Scope of
Tourism Tourism
1.2 Defining Tourism Session: Evolution history of the word
Tourism and the definition of Tourism.
1.3 Elements of Session: What are the basic fundamental
Tourism activities involved in tourism?
1.4 Identifying the Session: The evolution of the definition of a
Tourist tourist. Who is an excursionist?
1.5 Linkage between Session: Understanding the relationship
Leisure, Recreation between leisure time and tourism. Learning
and Tourism about the recreation activity continuum.
1.7 Characteristics of Session: What is service industry?
Tourism Industry  Learning about the various
characteristics of tourism
 Which characteristics are specific to
the tourism industry?
1.8 Components of Session: What are the various components
Tourism or A’s of the tourism industry?
1.9 Summary Session: Revisiting all the topics covered
in the unit
2. TOURISM: A 2.1 Introduction Session: A brief introduction about the
HISTORICAL ACCOUNT development of tourism activities over the
years.
2.2 Travel in Early Session: What were the primary reasons
Times for travel?
 Which early empires promoted
tourism?
 Silk Route
 Dark Ages
2.3 Renaissance and Session: The age of new beginning.
the Grand Tour  Grand Tour

2.4 Industrial Session: What was the industrial

Revolution and revolution?
Tourism  Thomas Cook
 Steam engine and travel by ships.
2.5 Tourism in Session: The modern tourism era
Modern Times  Development of jet aircrafts
 Development of Cruise Ships
2.6 Tourism in India: Session: India and tourism.
An Account  Travel in ancient times
 Famous travelers
 Domestic and international tourist
industry

2.6.1 Tourism Circuit Session: What is a tourism circuit? Why is

it developed?
2.7 Summary Session: Revisiting all the topics covered
in the unit
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Tourism-Class XI-XII-2023-24
3. Concepts of Tourism 3.1 Introduction Session: Factors that drive tourism
3.2 Tourism System Session: Understanding the mechanism of
tourism.
3.3 Tourism Session: What are the various factors that
Motivators encourage a tourist to visit a destination?
3.4 Barriers to Session: What are the deterrents that
Tourism discourage a tourist from traveling to a
destination?
3.5 Forms of Session: Understanding the different forms
Tourism and flow of tourism.
3.6 Types of Tourism Session: Purpose of travel.
 Personal
 Business
 Various types of tourism based on
the purpose of travel.
3.6.1 Introduction to Session: What does business tourism
MICE entail?
3.7 Types of Tour Session: What is a tour?
Packages  Defining a Tour Package
 All inclusive Tours: Its types and
forms.
3.8 Defining Tourism Session: The changes that occur in the
Impacts environment and community due to tourism
 Socio-Cultural
 Economic
 Environmental
3.9 Summary Session: Revisiting all the topics covered
in the unit
4. Tourism Components -I 4.1 Introduction Session: Different industries and services
engaged in tourism.
4.2 Defining Session: What attracts a tourist to a
Attractions destination?
4.3 Types of Session: Tourist attractions:
Attractions  Natural
 Built
 Symbiotic
4.4 Accessibility– Session: How is transport a fundamental
Modes of component of tourism?
Transportation and
Significance
4.4.1 Surface Session: What are the various categories
Transport of surface transport?
 Road Transport
 Rail Transport
4.4.2 Air Transport Session: The aviation industry and the
development of air transport.
4.4.3 Water Session: Indian waterways and domestic
Transport houseboats/cruise ships.
4.5 Amenities: Health Session: Types of amenities.
and Hygiene,  Health and hygiene
Security  Security

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Tourism-Class XI-XII-2023-24
 4.6 Summary Session: Revisiting all the topics covered
in the unit
5. Tourism Components-II 5.1 Introduction Session: The role of accommodation at a
destination.
5.2 Significance of Session: How accommodation is a basic
Accommodation component of tourism?
5.3 Types of Session: All categories of accommodation
accommodation  Organised Sector
 Unorganised Sector
5.4 Meal Plan of Session: What is a meal plan? Why is it
Booking important? What are its various types?
Accommodation What do they include?
5.5 Available Session: How the availability of a package
Packages tour impacts the choice of a tourist?
5.6 Activities Session: Why is it important for a
destination to incorporate various activities
for the tourists?
5.7 Ancillary Session: The role of support services for a
Services tourist?
 Documentation
5.8 Summary Session: Revisiting all the topics covered
in the unit
6. INTER LINKAGE 6.1 Introduction Session: What is the spatial characteristic
BETWEEN GEOGRAPHY of geography?
AND TOURISM 6.2 Significance of Session: Types of geography.
INDUSTRY Geography in  Physical geography
Tourism  Human Geography
6.3 Defining Latitude Session: The fundamental concepts of
and Longitude geography.
6.3.1 Identification of Session: The importance identifying the
Location location of a destination.
6.3.2 Calculation of Session: Understanding time calculation
Local Time  GMT
6.4 Physical Session: Physical geography and Cultural
Geography and geography
Cultural Geography

6.5 Geographical Session: How different geographical

Features and its Role features attract tourists?
in Tourism
6.6 Map Reading Session: The study and process of making
and Cartography maps
 Scale
 Legends
 Projections
6.7 Indian Session: India’s geographical placement
Geography
6.7.1 Physical Session: Understanding the topography of
Features India
6.7.2 Seasons Session: Learning the terminologies of
seasons
6.7.3 Monsoon Session: North East monsoon and South
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Tourism-Class XI-XII-2023-24
 West monsoon
6.8 Summary Session: Revisiting all the topics covered
in the unit
7. INTER LINKAGE 7.1 Introduction Session: History, heritage and culture
BETWEEN HISTORY 7.2 Significance of Session: Understanding the role of history
AND TOURISM History in Tourism in encouraging tourism
INDUSTRY
7.3 Heritage Tourism Session: Heritage and its resources.
7.4 Defining Heritage, Session: Understanding the difference
Historical Sites and between Heritage sites, Historical Sites and
Archaeological Sites Archaeological Sites.
7.5 Guiding around Session: The importance of guides.
the Heritage Sites  What are V.I.Cs?
7.6 Role of A.S.I Session: The evolution history of A.S.I.
 Functions of A.S.I.
 Monuments
7.7 World Heritage Session: What are UNESCO World
Sites in India Heritage Sites?
 Selection criteria
 Cultural World Heritage Sites in India
 Natural Reserves & Hill Forts of India
7.8 Summary Session: Revisiting all the topics covered
in the unit
8. TOURISM 8.1 Introduction Session: Tourism organinisations and
ORGANISATIONS AND terminologies
TRENDS 8.2 Role of Ministry of Session: What is an N.T.O?
Tourism, Government  M.O.T roles and functions
of India
8.3 Role of State Session: What does an S.T.D.C do?
Tourism
Development
Corporations

8.4 Public-Private Session: How does it work? Why is it

Partnerships in important?
Tourism
8.5 Role of Local Session: How do local bodies like
Bodies and NGOs Municipal corporations and N.G.Os help the
industry?
8.6 Functions of Session: Understanding the evolution
Some Important history of U.N.W.T.O.
Organisations  Timeline
 Functions
8.6.1 United Nations
World Tourism
Organisation
(UNWTO)
8.6.2 International Air Session: What is A.I.T.A?
Transport Association  Functions
(IATA)

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Tourism-Class XI-XII-2023-24
 8.6.4 Indian Session: What is I.A.T.O?
Association of Tour  Objectives
Operators (IATO)  Functions

8.7 Factors Session: What has led to the rapid growth

Responsible for of tourism?
Growth and
Development of
Tourism
8.8 General Trends in Session: Discuss the reasons behind the
National and growth of domestic and international
International Tourism tourism.
8.8.1 Emerging Session: Understanding the new trends
Trends and concepts of tourism.
8.9 Summary Session: Revisiting all the topics covered
in the unit

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Tourism-Class XI-XII-2023-24
 TOURISM (SUBJECT CODE 806)
CLASS – XII (SESSION 2023-2024)
Total Marks: 100 (Theory-60 + Practical-40)

NO. OF MAX. MARKS

UNITS HOURS for Theory and
for Theory Practical
and Practical
Employability Skills
Unit 1: Communication Skills-IV 10 2
Unit 2: Self-Management Skills-IV 10 2
Part A

Unit 3: ICT Skills-IV 10 2

Unit 4: Entrepreneurial Skills-IV 15 2
Unit 5: Green Skills-IV 05 2
Total 50 10
Subject Specific Skills
Unit 1 – Introduction to Travel &
Tour Operations Business 20 6
Unit 2 – Operations of Travel Agency 10 4
Unit 3 – Transport Network 15 6
Part B

Unit 4 – Itinerary Planning 10 5

Unit 5 – Tour Packaging & Programming 15 8
Unit 6 – Package Tour Costing 15 8
Unit 7 – Government and Professional 20 8
Bodies
Unit 8 – Global Distribution System 15 5
Total 120 50
Practical Work
Project 20
Viva 05
Practical File /Portfolio /Power Point 90 10
Part C

presentation
Demonstration of Skill competency via 05
Lab Activities
Total 90 40
GRAND 260 100
TOTAL

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 DETAILED CURRICULUM/TOPICS:

Part-A: EMPLOYABILITY SKILLS

S. No. Units Duration

in
Hours
1. Unit 1: Communication Skills-IV 10
2. Unit 2: Self-management Skills-IV 10
3. Unit 3: Information and Communication Technology Skills- 10
IV
4. Unit 4: Entrepreneurial Skills-IV 15
5. Unit 5: Green Skills-IV 05
TOTAL DURATION 50

The detailed Curriculum/ Topics to be covered under Part A: Employability Skills can
be downloaded from CBSE website.

Part-B – SUBJECT SPECIFIC SKILLS

S. No. Units Duration

in
Hours
1. Unit 1 – Introduction to Travel & Tour Operations Business 20
2. Unit 2 – Operations of Travel Agency 10
3. Unit 3 – Transport Network 15
4. Unit 4 – Itinerary Planning 10
5. Unit 5 – Tour Packaging & Programming 15
6. Unit 6 – Package Tour Costing 15
7. Unit 7 – Government and Professional Bodies 20
8. Unit 8 – Global Distribution System 15
TOTAL DURATION 120

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 SESSION/ ACTIVITY/ PRACTICAL
UNIT SUB-UNIT
1. 1.1 Evolution of Travel Session: History of Travel
Introductio Business Session: Travel Trade in India
n to Travel ● Understanding the development of Travel
& Tour
Trade in India through the development
Operations
Business of various organizations.
Session: Meaning & concepts of Travel Business
1.2 Type and Organizational Session: What is the Travel Agency?
Structure of TA & TO: ● Understanding the working of a Travel
Agency
● Learning about the different types of
Travel Agencies
Session: Who is a Tour Operator?
● Understanding the working of a Tour
Operator
 Learning about the different types of
Travel Agencies
Session: Organizations Structure of
Travel/Tour Company
 Understanding the design of
Organization Structure within a travel/
Tour Company
1.3 Difference between Travel Session: A comparative Analysis between
Agencies and Tour Operators Roles, Functions & Working of a TA &TO
1.4 Market Trends & Travel Session: Understanding the reasons that led
Agency Business scenario to changes in the Business Handling in the
Travel Agencies
 Change in commission system
 Introduction of Internet
1.5 Business Integration Session: Understanding the chain of
distributions within the Travel and Tourism
Business
 Horizontal Integration
 Vertical Integration
2.Operations 2.1 Agent Session: Who is an Agent? How does an Agent
of Travel Operate?
Agency 2.2 Origins of Travel Agency Session: Learning about the Origin of
Travel Agencies
 Cox & Kings
 Thomas Cook

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 2.3 Operations of Travel Session: How do Travel Agencies make Profits
Agency and ensure safety against possible commercial
failures?
2.4 Organization of Travel Session: Understanding the Principles,
Agency Characteristics and range of tasks undertaken by
a travel agent
2.5 Commissions Session: What is commission? How does it work?
2.6 Travel Agencies in the 21st Session: Understanding the development of G.D.S
Century
3. Transport 3.1 Transportation Session: Understanding the Importance of
Network Transportations in Tourism Industry
3.2 Tourism & Transport Session: Learning about the relationship between
Tourism & Transport
3.3 Air Transport Session: Understanding the Evolution & Categories
of Air Transport

3.4 Rail Transport Session: Understanding the Importance of Rail

Transport & It’s Challenges
3.5 Road Transport Session: Understanding the importance of Road
Transport & Learning about the Phases of National
Highway Development Projects
Session: Learning about car travel and coach
travel. Understanding the Car Rental System.
3.6 Shipping Session: Learning about shipping and the cruise
industry. Understanding evolution of Cruise
business and major cruise lines. Information about
Indian waterways.
3.7 Mass Transportation Session: Understanding the Definition and
Significance of Mass Transportation system
4. Itinerary 4.1 Itinerary Planning Session: Understanding meaning and features of
Planning Itinerary
4.2 Importance of Session: Learning about the different type
Travel Itinerary of Itineraries
 How they are differentiated from person to
person
 Prerequisites of Itinerary
 Things to consider
 Step by Step procedure
 Dos/Don’ts
4.3 Packages or Inclusive Session: What is the Package Tour? What does it
Tours Entail?
5. Tour 5.1 Meaning and Session: Types of Tour Packages
Packaging & Classifications of
Tour Packages
Programming 5.2 Components of Tour Session: What are the Various Elements of the
Package Package Tour?

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 5.3 Customized or Tailor- Session: Learning about the methods of
Made Package and development customize and tailor-made packages
Group Inclusive Tours
5.4 Tour Formulation Session: Learning about the process through
& Designing Process which package Tour may be designed
5.5 Tour Brochure Designing Activity: Learning how to promote Tour Package
through Tour Brochures(Create a Brochure)
5.6 Tour Programming and Session: Understanding the role of Programming
Its Importance to add more value to the package
6. Package Tour 6.1 Meaning of type of cost Session: Understanding the definition of cost
Costing
6.2 Concept of Tour Costing Session: Learning about the different type of cost
used in a package Tour

Session: How to prepare a cost sheet to workout

costing systematically

6.3 Components of Tour Cost Session: Learning about the various components
that are incorporated to create a cost sheet

6.4 Pricing Package Tour Session: Understanding how to price for package
Tour
6.5 Pricing Strategies Session: Formulation of pricing strategies for
greater sale
 Traditional pricing strategies
 Recent pricing strategies

7. Government 7.1 Integration between Session: Understanding the importance of

and Professional Government and Integration
Professional Bodies  Characteristics
Bodies  Significance

7.2 Rules for setting up Session: Understanding the approval procedure for
Travel setting up TA &TO
Agency and Tour Operators
7.3 Department of Tourism Session: What are the different Government
(DoT) Different Schemes scheme and policy for establishing Travel Business
and
Policies
7.4 Professional Bodies Session: Learning about the various national
and their Activities and international professional bodies
 Roles
 Functions
 Objectives

8. Global 8.1 Global Distribution Session: Defining and understanding GDS

Distribution System
8.2 The Evolution of Global Session: History and development of GDS. Halo-
System Distribution System effect and regulation of GDS. Learning about the
various interfaces of GDS.

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 8.3 Amadeus and GDS Session: Understanding display fares, display
airlines schedules and availability and display of
online portals
 Amadeus
 Galileo International
 SABRE
 World span

8.4 Display Airlines Session: Understanding Airlines inventories through

Schedules and availability availability display

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 PRACTICAL GUIDELINES FOR CLASS XI
Assessment of performance:
In class XI: The two internal examiners, assigned for the conduct and assessment of Practical
Examinations each in Senior Secondary School Curriculum (Under NSQF). Question for the viva
examinations should be conducted by both the examiners. Question to be more of General
nature, project work or the curriculum. Investigatory Project especially those that show
considerable amount of effort and originality, on the part of the student, should get suitable high
marks, while project of a routine or stereotyped nature should only receive mediocre marks.
Procedure for Record of Marks in the Practical:
For the purpose of evaluation of marks the following heads must be kept in mind and each
student must be evaluated accordingly.
Project-20 marks
A ‘project’ can be an assessment task given to an individual student or a group of students on a
topic related to the subject. The project results in a ‘product’ that is assessed. The project may
involve both in-class and out-of class research and development. The project should be primarily
a learning experience, not solely an assessment task. Because a great deal of time and effort
goes into producing a quality product from a project assignment task, you should allow class time
to work on the project. Projects options for the final practical are given below.
Suggested list of Projects –
1. Students will prepare tourism brochures/ posters advertising any one of the UNESCO
World Heritage Sites in India. The report will highlight the main features, facilities, services
and uniqueness of the chosen destination. Students will also write an advertising script
promoting tourism of chosen the destination.
2. Students will create a report by investigating tourism marketing through linkages with
event tourism such as a cultural show or event in their region. It shall include information
collected from the show/event, photographs, advertising material used and highlights of
the show/event.
3. Student will organize school cultural shows as a form of delivering tourism information to
the communities and the province. The report shall include a detailed documentation of
the process, the final product and feedback from the audience.
4. Students will compare items of information such as brochures obtained at travel agencies,
pages downloaded from the internet, articles and advertisements in the general media.
They will create a report on the objectives of each piece of information? What are the
target audiences? And what are the various channels of distribution of information?
5. Students will demonstrate a broad knowledge and understanding of a range of issues
which impact tourism at the local, national and international level by creating a report on
any one tourism product in their region. The report shall include a detailed study of the
tourism product, its potential and suggestions on its development to encourage tourism
activity.
6. Students will enlist and explain the different types of career paths in tourism. Describe
various jobs found in the tourism industry, including tour guide, tourism information officer,
conference coordinator, tourism coordinator, inbound tourism coordinator, outbound
Tourism coordinator, etc. The report shall include evidence of the research done to find
jobs such as employment sections of newspapers and careers websites.
7. Students will document and explain skills and attributes of people who work in the tourism
industry. The report shall include personal presentation and required work ethics.

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 8. Students will collect detailed information on other industries such as transport,
accommodation, and other services. The report shall highlight how these industries are
important and are linked to the tourism industry.
9. Students will write detailed information on the effects on infrastructural development,
policy and government due to increases in tourism activities at a destination.
10. Students will create a portfolio of newspaper reports on the economics or business of
tourism in the current environment. The report shall include evidence of the research done
such as newspapers headlines, newspaper articles and information from tourism websites.
Viva based on Project -05 marks
The teacher conducting the final practical examination may ask verbal questions related to the
project, if any, done by the student. Alternatively, if no project has been assigned to the students,
viva may be based on questions of practical nature from the field of subject as per the curriculum.
Practical File/ Portfolio/ Power Point presentation -10 Marks
Portfolios provide evidence for judgments of student achievement in a range of contexts. A
portfolio contains a specific collection of student work or evidence. This collection of work should
provide a fair, valid and informative picture of the student’s accomplishments. Instructor shall
assign students any outlet to study the elements in tourism.
Field trips-
Field trips are an essential part of the study of Tourism Studies. They facilitate the understanding
of the tourism and hospitality industry and provide opportunities for students to experience
firsthand the potential of their local areas for tourism. Field trips enable students to:
 Acquire knowledge about local tourism by observing a variety of places.
 Explore the tourism attraction centers or information offices that make tourism possible.
 Identify various ways of promoting tourism, including promotion, information, and
communication to help in interpreting, leading and decision making about tourism
satisfaction • identify, select, organize and communicate tourism information.
 Explore a variety of tourism information, including statistics, data and promotional materials
related to tourism.
 Understand the importance of cultural sensitivity.
 Participate in authentic learning experiences.
 Develop and communicate knowledge of their local environment.
Demonstration of skill competency in Lab Activities -05 marks
Students should be asked to demonstrate acquired knowledge through in-lab activities such as
Maps, Charts, Role-play, etc.
Guidelines for Project Preparation:

The final project work should encompass chapters on:

a) Introduction,
b) Identification of core and advance issues,
c) Learning and understanding and
d) Observation during the project period.

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 PRACTICAL GUIDELINES FOR CLASS XII
Assessment of performance:
In class XII: One internal and one external examiner, assigned for the conduct and assessment
of Practical Examinations each in Senior Secondary School Curriculum (Under NSQF). Question
for the viva examinations should be conducted by both the examiners. Question to be more of
General nature, project work or the curriculum. Investigatory Project especially those that show
considerable amount of effort and originality, on the part of the student, should get suitable high
marks, while project of a routine or stereotyped nature should only receive mediocre marks.
Procedure for Record of Marks in the Practical:
For the purpose of evaluation of marks the following heads must be kept in mind and each
student must be evaluated accordingly.
Project -20 marks
A ‘project’ can be an assessment task given to an individual student or a group of students on a
topic related to the subject. The project results in a ‘product’ that is assessed. The project may
involve both in-class and out-of class research and development. The project should be primarily
a learning experience, not solely an assessment task. Because a great deal of time and effort
goes into producing a quality product from a project assignment task, you should allow class time
to work on the project. Projects for the final practical are given below.
Suggested list of Projects –
1. Students will visit, Study, research and analyze any government tourism service in their
region. The project shall include marketing strategy, strengths, scope for improvement and
comparison with private services, if any.
2. Students will create a development plan for a tourism product in their area. It shall include a
detailed study of the tourism product, its potential and suggestions on its development, to
encourage tourism activity.
3. Students will visit and collect information about a tourism agency/organization and create a report
on its working. It shall include information about its aims/objectives, services offered, marketing
strategies and vision.
4. Students will study a Global Distribution System based online travel agency in detail and create a
report on it. It shall highlight customer friendly features, easy navigation tips, distribution channels
used, target market, tips to optimize search and available offers.
5. Students will visit a Travel Agency/ Tour Operator and find out information about its functioning.
The report shall include target audience, tours offered, services offered promotional and marketing
strategy.
6. Students will study a local tourism product/ service and contrast tourism operations locally and
internationally. The report shall include a detailed study of both services offered locally as well
as internationally. The report will be a comparison of services offered and tourism mechanisms
used.
7. Students will research and collect data in relation to travel documents, travel insurance,
weather, currency, accommodation, attractions of any one destination within their country. It
shall include possible itineraries, information brochures and marketing strategies. It shall
highlight the strengths of the chosen destination.
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 8. Students will interview tourism-related organizations including hotels, resorts, tour operators,
travel agencies to collect information on roles of employers and individual employees in the
industry. The report shall highlight the required skills and attributes of a person engaged in the
tourism industry.
9. Students will form a profile of any one destination from its past and present tourism statistics.
The report shall include what do these statistics tell us about how the destination has changed
over time? What implications does this have for the present state and future of the
destination?
10. Students will research the latest trends in the tourism industry both locally and internationally
and create a report on it. The report shall include new travel and tourism marketing strategies,
upcoming tourism markets, target customer base for the recent trends and recent changes in
promotion and marketing of tourism products.
Viva based on Project -05 marks
The teacher conducting the final practical examination may ask verbal questions related to the
project, if any, done by the student. Alternatively, if no project has been assigned to the students,
viva may be based on questions of practical nature from the field of subject as per the curriculum.
Practical File / Portfolio/ Power Point presentation -10 Marks
Portfolios provide evidence for judgments of student achievement in a range of contexts. A
portfolio contains a specific collection of student work or evidence. This collection of work should
provide a fair, valid and informative picture of the student’s accomplishments. Instructor shall
assign students any outlet to study the elements in tourism.
Field trips-
Field trips are an essential part of the study of Tourism Studies. They facilitate the understanding
of the tourism and hospitality industry and provide opportunities for students to experience
firsthand the potential of their local areas for tourism. Field trips enable students to:
 Acquire knowledge about local tourism by observing a variety of places.
 Explore the tourism attraction centers or information offices that make tourism possible.
 Identify various ways of promoting tourism, including promotion, information, and
communication to help in interpreting, leading and decision making about tourism
satisfaction , identify, select, organize and communicate tourism information.
 Explore a variety of tourism information, including statistics, data and promotional
materials related to tourism.
 Understand the importance of cultural sensitivity.
 Participate in authentic learning experiences.
 Develop and communicate knowledge of their local environment.
Demonstration of skill competency in Lab Activities -05 marks
Students should be asked to demonstrate acquired knowledge through in-lab activities
such as Maps, Charts, Role-play, etc.
Guidelines for Project Preparation:
The final project work should encompass chapters on:
a) Introduction,
b) Identification of core and advance issues,
c) Learning and understanding, and
d) Observation during the project.

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