MARIA KHIELA M.
DUMANLANG
+639673882116 | mariakhieladurmanlang63@gmail.com
Brgy. Banca banca Victoria Laguna
CUSTOMER SERVICE PROFESSIONAL
To utilize my technical skills and provide a professional service to customers ty applying and honing my
knowledge and working in a challenging and motivating working environment
WORK EXPERIENCES
Betting Platform, Thailand -October 2022-May 2023.
Job Title
▪ Customer Service Representative/Marketing
Job Duties
• Handing queries and ensuring that any technical issues are followed up and resolved in a timely
manner.
• Ensuring the shop is always kept clean and tidy. Cash handling which includes both receiving and
paying out customers.
• Liaising with other departments to ensure good communication.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
Katelyn Luxury Bags Inc., Dubai UAE -January 2022-October 2022
Job Title
• General Sales Assistant
Job Duties
• Responsible for greeting and serving customers as they enter our store and advising them on products
or
• Services available in-store Also assist during complaints about items not working correctly when
purchased.
• From that particular location.
Luster Beauty Cosmetics, Dubai UAE-January 2021-December 2021
Job Title
• Beauty Ambassador
Job Duties
• Cosmetic brand ambassador involve working to represent a cosmetic brand and promote the brand’s
products to customers.
• As a brand ambassador, you may operate in a beauty store or department where your responsibilities
include customer interaction and education about the products.
Carrefour City Center, Majid Al Futaim-July 2018-January 2021
Job Title
• Cashier/ Customer Service Representative
Job Duties
• Cashier responsibilities include receiving payments and issuing receipts, gift wrapping packages and
keeping
• Track of all cash and credit transactions.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
Duty Free Philippines, NAIA Terminal 3- March 2015-May 2018
Job Title
• General Sales Assistant (Perfumery and Cosmetics)
Job Duties
• A Sales Assistant needs to make a positive connection with customers to secure purchase.
• Sales Assistant A typically responsible for.
• Greeting customers and offering assistance
• Recommending products or merchandise to help customers
• Answering questions and addressing concerns
• Informing customers about sales, promotions and policies
• Demonstrating how products work
• Taking payments for purchases and packaging purchases
• Stocking merchandise and creating displays
• Taking inventory and monitoring sales floor
Universal Robina Corporation C2 Factory, Brgy. Parian Calamba Laguna
Job Title
• Factory Worker/Inspector
Job Duties
• Responsible for meeting quality standards and deadlines for products. Check for defects, assemble
products,
• Monitor manufacturing equipment, and closely follow safety procedures to prevent accidents in
environments
• Where materials may be hazardous.
SKILLS
• Confidence to go off script in a fast paced environment with proficient multitasking
and navigation.
• Passion for building customer loyalty through exceptional listening, relationship building
and strong written and verbal communication.
• Hands-on experience and trained with multiple skills including inbound calls, outbound
calls and administrative duties.
• Capable of building immediate, positive customer rapport, and long term loyalty.
• Display passion to serve by delivering outstanding service in every interaction with
customers and remaining positive in difficult situations.
• The ability and resilience to work in a fast-paced and dynamic environment as well as
multitasking, using multiple systems and digital tools to service customers.
• Assertiveness to handle difficult conversations.
Educational Background
Laguna State Polytechnic University, Sta. Cruz Laguna 2012-2014
Hotel and Restaurant Management
Undergrad
MARIA KHIELA M. DUMANLANG
Applicant
