1. Something that is important and useful in every language.

At home or at work, we might

need this skill when we receive a call on the phone and need to pass a message for the
other. The sentences above talking about ?
a. Simple past tense
b. What’s your opinion
c. Congratulation and compliment
d. Taking and leaving simple phone massage
e. Giving opinion and responses

2. Caller : ..... May I speak to Mr. Hadi ?

Receptionist : I’m sorry Mr. Hadi has just left his office ten minutes ago
a. Hello, what is your name ?
b. Hello, I am Mr. Hadi
c. Hi everyone
d. Hi ! I am receptionist
e. Thank you

3. Waitress : Good afternoon, CFK Restaurant. Can I help you ?

Maya : Good afternoon. Can I speak to Mrs. Nia ?
Waitress : She is busy right now. ........
Maya : It’s not necessary. I will call her later.
a. You need to leave a message
b. Wait a minute
c. What is your name ?
d. Would you like to leave a message ?
e. Who is called ?

4. Receptionist : ......
Caller : I would like to speak to the sales marketing please.
a. Hello, can I help you ?
b. Hello, why do you calling ?
 c. Hello, may I talk to the sales marketing ?
d. Hello, I am sales marketing
e. Hello, who is calling ?

5. Caller : Good Morning, I’m Candra. May I speak to Surya please ?

Receptionist : I’m sorry I don’t catch your name. ...... ?
Caller : It’s C-A-N-D-R-A
a. Who are you ?
b. What is your name ?
c. Can I write your message ?
d. Can you spell your name ?
e. Wait a moment please

6. Caller : Hello, this is Dean. ........ could I speak to Mrs. Riri please ?
Receptionist : Sure.
a. My name is Mrs.Riri
b. Thank you
c. I am from English Private
d. Who am I talking with
e. May I leave a message

7. Caller : Hello, My name is Darren!

Receptionist : Hello ..... . Can I help you ?
a. Who am I talking with
b. TS Event Organizer
c. What is your name ?
d. I am your receptionist
e. Thank you

8. Zilla : Good morning, am I calling Vanholana Cake and Bread ?

Waiter : Morning, yes this is Vanholana Cake and Bread. ..........
 Zilla : Yes, I am Zilla. I would like to check my wedding cake order. The order number is
197. Is the cake ready ?
Waiter : Yes Mam. Your cake is ready.
a. What is your name ?
b. What can I do for you ?
c. My name is Zilla
d. May I leave a message ?
e. Do you need to calling someone ?

9. Dennis : Could I speak to Mr. Rohan please

Receptionist : Mr. Rohan has just left the office 30 minutes ago. Would you like to leave
a message ?
Dennis : ............
Receptionist : Sure, I’ll deliver your message
Dennis : Thank you.
a. I will say letter
b. No problem. I don’t have any message
c. Let him know that the meeting for tommorow is canceled.
d. What can I do for you
e. Wait a minute please

10. Caca : Assalamualaikum. I’m Caca from King Company. I would like to speak to the
HRD manager please
Rina : Waalaikumsalam. the HRD manager is not at the office this time. ......
Caca : Please tell him to call me back
a. Can you hold the line ?
b. Can you call me back ?
c. Can I write your message ?
d. Who are you ?
e. Can you spell your name ?
11. Dani : I need to talk to Selvi
Little sister : ....... If you don’t mind waiting, Selvi will finish her phone call
a. I’m sorry, Selvi is having another phone call.
b. I’m sorry, Selvi is on meeting
c. Selvi is available
d. Selvi will be at her office
e. Who am I talking with ?

12. Secretary : Hello, PT Graha. Can I help you ?

Caller : Can I speak to Mr. Ubay ?
Secretary : I’m sorry, he is out of the office today. ........ ?
Caller : Please tell him that I call. He must call me as soon as possible.
Secretary : Would you like to spell your name please ?
Caller : P-u-t-r-i
Secretary : Thank you
a. What is your name ?
b. Would you like to leave a message ?
c. How are you ?
d. See you
e. Thank you
13. Operator : Good morning, my name is Zilla, what can I do for you ?
Cici : Morning, I am Cici, could I speak to Mrs. Dede ?
Operator : one moment please, I ... check if Mrs.Dede is available.
Cici : Ok. I will wait.
a. Am
b. Is
c. Was
d. Will
e. Check

14. Caller : Hello. ...?

 Nisa : I'm sorry, she is out. Could you call back at five ?
Caller : All right. Thank you.
a. Can I help you ?
b. Can you speak to Mr. Sham, please ?
c. Could I speak to Mr. Sham, please ?
d. Could you speak to Mr. Sham, please ?
e. What do you think ?

15. For : Mrs. Lina

Date : 10/12/2020 Time: 14.00
From : Mr. Dion
SMK Darel Hikmah Pekanbaru
Phone : 0761-7777
Message : Please ring him. Urgent. Tell him If I have received his gift.

Taken by : Sandra
Based on the telephone message form, who's the message for? It's for ...
a. Mrs. Lina
b. Mr. Lina
c. Mr. Dion
d. Mrs. Dion
e. Sandra

16. For : Mrs. Lina

Date : 10/12/2020 Time: 14.00
From : Mr. Dion
SMK Darel Hikmah Pekanbaru
Phone : 0761-7777
Message : Please ring him. Urgent. Tell him If I have received his gift.

Taken by : Sandra
 Based on the telephone message form, who's the message from ? It's from ...
a. Mrs. Lina
b. Mr. Lina
c. Mr. Dion
d. Mrs. Dion
e. Sandra

17. For : Mrs. Lina

Date : 10/12/2020 Time: 14.00
From : Mr. Dion
SMK Darel Hikmah Pekanbaru
Phone : 0761-7777
Message : Please ring him. Urgent. Tell him If I have received his gift.

Taken by : Sandra
Based on the telephone message form, who took the message ? It's taken by ...
a. Mrs. Lina
b. Mr. Lina
c. Mr. Dion
d. Mrs. Dion
e. Sandra

18. Hisyam and Pratama, don’t forget to submit your assignment to Miss Tasya at eight
o’clock this morning. Miss Tasya will be expecting us in Room 02. Please be on time.
Send me your reply.
( Zahra)

.                 “ Miss Tasya will be expecting us in Room 02”. The word “us” refers to……
a. Zahra, Pratama and Tasya
b. Hisyam, Pratama and Tasya
c. Hisyam, Pratama and Zahra
 d. Diana and Miss Tasya
e. Hisyam and Pratama

19. Hisyam and Pratama, don’t forget to submit your assignment to Miss Tasya at eight
o’clock this morning. Miss Tasya will be expecting us in Room 02. Please be on time.
Send me your reply.
( Zahra)

What is the purpose of the message?

a. To remind them to submit their task
b. To assign Miss Tasya to wait in Room 02
c. To suggest Miss Tasya to be on time.
d. To ask Hanif to prepare for a room
e. To remind Miss Tasya to submit the task

20. Hisyam and Pratama, don’t forget to submit your assignment to Miss Tasya at eight
o’clock this morning. Miss Tasya will be expecting us in Room 02. Please be on time.
Send me your reply.
( Zahra)

Based on the telephone message form, who is Miss Tasya ?

a. Their friend
b. Friends
c. Their teacher
d. Assignment
e. Zahra
21. Hisyam and Pratama, don’t forget to submit your assignment to Miss Tasya at eight
o’clock this morning. Miss Tasya will be expecting us in Room 02. Please be on time.
Send me your reply.
( Zahra)

Based on the telephone message form, who's the message for? It's for ...
a. Miss Tasya
b. Zahra
c. Hisyam and Zahra
d. Pratama and Miss Tasya
e. Hisyam and Pratama

22. What is the purpose of taking a phone message ?

a. When we are not able to contact the person
b. When we are receiving the call
c. When we are calling the others
d. Received the message
e. When we are able to contact the person

23. Reservation clerk : Merpati Airlines, good morning. May I help you?

Firdaus : Yes, ................... next Saturday morning ?
Reservation clerk : Wait a moment, please…. Yes, there is a flight at 09:45 a.m. and one
at 10:00 a.m.
a. I'd like to reserve a room
b. You had reserved double rooms
c. Could you tell me how much a return flight costs?
d. Do you have any flights to Pontianak
e. What can I do for you ?
24. Alan : Assalamualaikum. Hello Aziz, I will go to Fajar's house. Will you accompany
me?
Aziz : Waalaikumsalam. Oh, I'm sorry I can't. I've already had many tasks.
Alan : Oh okey. I will try to take Mira
Alan : kring kring, hello mira, will you accompany me to Fajar’s house ?. I asked Aziz.
Mira : Hello Alan. What has Aziz told you, Alan ?
Alan : …...

a. Aziz has told me that he will go to Fajar's house

b. Aziz told me that he refused to go to Fajar's house
c. Alan has told me that he will go to Ari's house
d. Andi told Mira that he would go to Ari's house
e. I told him that I refused to go to Fajar’s house

25. Alan : Assalamualaikum. Hello Aziz, I will go to Fajar's house. Will you accompany
me?
Aziz : Waalaikumsalam. Oh, I'm sorry I can't. I've already had many tasks.
Alan : Oh okey. I will try to take Mira
Alan : kring kring, hello mira, will you accompany me to Fajar’s house ?. I asked Aziz.
Mira : Hello Alan. What has Aziz told you, Alan ?
Alan : …...

From the conversation above, why did Alan take Mira to Fajar’s house ?
a. Because Aziz refused to go to Fajar’s house
b. Because Alan refused to go to Fajar’s house
c. Because Alan likes Mira
d. Because Alan hates Aziz
e. Because Mira invite Aziz