Tourist Guide

GOVERNMENT OF INDIA
MINISTRY OF SKILL DEVELOPMENT & ENTREPRENEURSHIP
DIRECTORATE GENERAL OF TRAINING

COMPETENCY BASED CURRICULUM

TOURIST GUIDE
(Duration: One Year)

CRAFTSMEN TRAINING SCHEME (CTS)

NSQF LEVEL- 4

SECTOR –TRAVEL, TOURISM AND HOSPITALITY

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TOURIST GUIDE
(Non-Engineering Trade)

(Revised in 2018)
Version: 1.0

CRAFTSMEN TRAINING SCHEME (CTS)

NSQF LEVEL - 4

Developed By

Ministry of Skill Development and Entrepreneurship

Directorate General of Training
CENTRAL STAFF TRAINING AND RESEARCH INSTITUTE
EN-81, Sector-V, Salt Lake City,
Kolkata – 700 091
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ACKNOWLEDGEMENT

The DGT sincerely acknowledges contributions of the Industries, State Directorates,

Trade Experts, Domain Experts and all others who contributed in revising the curriculum.
Special acknowledgement is extended by DGT to the following expert members who had
contributed immensely in this curriculum.

List of Expert Members contributed/ participated for finalizing the course curriculum of
Tourist Guide Trade.

Name & Designation

S No. Organization Remarks
Sh/Mr/Ms
1. DeepankarMallick, Director, ATI-Kanpur Member
Chairman
2. Anil kumar, Joint Director of ATI-EPI Dehradun Member
Training.
3. MaganBhan,dari, F&B Hotel Great value, Rajpur Road , Member
Manager Dehradun
4. H.S. Nigam, V.I. ATI-kanpur Member
5. R.C.Pandey, Principal Government Institute of Hotel Member
Management and Nutrient,
Dehradun
6. Udaychamyal, Lecturer Institute of Hotel Management, Member
Dehradun
7. Ashok Devi Trivedi, Dy. RVTI Allahabad. Member
Director
8. Usha Devi Mishra, T.O.(D.M) RVTI Allahabad Member
9. V.S. Kaintura, Manager Jeet Restaurant, Mussoorie Member
10. S.K. Suri, Manager New India Tourist Centre, Member
Dehradun
11. Rajendra Singh, Manager Ramanand Residency, Mussoorie Member
Catering
12. Pankaj Thapliyal , G.M. Country Inn, Mussoorie Member
13. P.K.Shrma, Personal manager Jay Pee Residency, Mussoorie Member
14. NeerajAggrawl, Director Ram Institute of hotel Member
Management, Dehradun
15. Amol Aswal, Principal New taj Institute of Hotel Member
Management, Dehradun
16. ShubenderRohilla, Hotler Ramanand Residency, Mussoorie Member
17. G.R.Uniyal, Proprietor Uniyal Bakers Member
18. Sachinkumar, Instructor RVTI, Allahabad. Member
Catering & Hospitality.
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19. Sanjay, Catering in charge Taj Institute of Hotel Member

Management,, Dehradun.
20. SatyBir Singh, Administrative Lal Bahadur Shastri National Member
Officer Academy, Musssoorie
21. V.P.S.Negi, H.O.D. KukrejaInstituta of Hotel Member
Management, Dehradun
22. Vivek Kumar, Assistant Institute of Hotel Management, Member
lecturer Dehradun
23. C.S. Negi, A.G.M. GMVN, Dehradun Member
24. Sanjivkumar, Principal ITI Gujrala, Dehradun Member
25. P.S. Negi, Head of catering Kukreja Institute of Hotel Member
Department Management, Dehradun
26. A.K. Singh, Joint. Director Tourism Development Board Member
Uttaranchal, Dehradun
27. Capt. Yogesh Uniyal, Manager Uniyal Bakers and Member
manufacturers.
28. Neena Sharma, Director Synergy consultant, Dehradun Member
29. Ravindra Mohan Kala, State 55-Rajpur road, Dehradun Member
Secretary, Scout & Guide
30. TanujNayyar, Senior Says Jay Pee Residency, Manore- Member
Chef. Mussoorie.
31. P. N.Yadav, Dy. Director. ATI Kanpur Member
Tourist Guide

CONTENTS

S No. Topics Page No.

1. Course Information 1
2. Training System 2-5
3. Job Role 6
4. General Information 7-8
5. NSQF Level Compliance 9
6. Learning/ Assessable Outcome 10-11
7. Learning Outcome with Assessment Criteria 12-17
8. Trade Syllabus 18-27
9. Core Skill – Employability Skill 28-32
10. Annexure I - List of Trade Tools & Equipment 33-35
List of Tools & Equipment for Employability Skill 36
11. Annexure II - Format for Internal Assessment 37
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1. COURSE INFORMATION

During the one-year duration of Tourist Guide trade, a candidate is trained on

Professional Skill, Professional Knowledge and Employability Skill. In addition to this, a
candidate is entrusted to undertake project work, extracurricular activities and on-the-job
training to build up confidence. The broad components covered related to the trade are
categorized in two semesters each of six months duration. The semester wise course coverage
is categorized as below:

1st Semester – In the first semester, the trainee learns about different types of Tourism
industry, organizational hierarchy of tourism industry and Role/ function of Govt. & Tourist
Boards, ITDC, State Govt. Tourist Dept. & Tourism
Corporations etc. The Trainee carries out survey of places of tourist interest, understand
packages/ offers to promote tourism. Collect information, identifies different categories of
accommodation available in the city and different modes of transport available for the tourists.
Visit to the Passport Office to learn the procedure of obtaining passport for a tourist and plans
tour programme for inbound and out bound foreign nationals taking various factors into
consideration. The trainee learns the procedure for bookings, cancellation, changing of tickets
& concession given in Railways. The Trainee also undergoes four weeks on-job Training.

2nd Semester – In the second semester, the trainee visits to airline/travel agency to study its
workings in respect of bookings, cancellations and changing of air tickets etc. He learns the
procedure of travel insurance covering life, baggage, sickness etc. and becoming agent of
national & International airline. The Trainee visits the Regional transport office to learn the
registration procedure of different types of vehicles, the formalities involved etc. The Trainee
understands the importance and methods of advertising, publicity, coupons, picture
postcard, public relation, press and media. Plans and prepares the advertisements for
newspapers, magazines etc and makes broachers for tourist office, hotels, etc. for tour
promotion. He draws map of India and locate major tourist destination and adjoining tourism
market. The Trainee locates tourist organizations, regional tourist offices, Directorate of
Tourism, etc., analyze their strength and
weaknesses in attracting/ serving tourists. The Trainee also undergoes four weeks on-job
Training.

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2. TRAINING SYSTEM

2.1 GENERAL

The Directorate General of Training (DGT) under Ministry of Skill Development &
Entrepreneurship offers a range of vocational training courses catering to the need of different
sectors of the economy/ labour market. The vocational training programs are delivered under
the aegis of National Council of Vocational Training (NCVT). Craftsman Training Scheme (CTS)
and Apprenticeship Training Scheme (ATS) are two pioneer programs of NCVT for propagating
vocational training.

Tourist Guide trade under CTS is one of the popular courses delivered nationwide
through a network of ITIs. The course is of one year (02 semester) duration. It mainly consists of
Domain area and Core area. The Domain area (Trade Theory & Practical) imparts professional
skills and knowledge, while the core area (Employability Skill) imparts requisite core skills,
knowledge, and life skills. After passing out the training program, the trainee is awarded
National Trade Certificate (NTC) by NCVT which is recognized worldwide.

Candidates broadly need to demonstrate that they are able to:

 Read and interpret technical parameters/documents, plan and organize work processes,
identify necessary materials and tools;
 Perform tasks with due consideration to safety rules, accident prevention regulations
and environmental protection stipulations;
 Apply professional skill, knowledge & employability skills while performing jobs.
 Document the technical parameters related to the task undertaken.

2.2 CAREER PROGRESSION PATHWAYS

 Can join Apprenticeship programs in different types of industries leading to a National

Apprenticeship certificate (NAC).

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2.3 COURSE STRUCTURE

Table below depicts the distribution of training hours across various course elements
during a period of one year (02 semesters): -

Notional Training
Sl. No. Course Element
Hours
1. Professional Skill (Trade Practical) 875
2. Professional Knowledge (Trade Theory) 210
3. Employability Skills 110
4. Soft Skills 175
5. Library & Extracurricular activities 30
6. Project Work /On-the-job Training 400
7. Revision & Examination 280
Total 2080

2.4 ASSESSMENT & CERTIFICATION

The trainee will be tested for his skill, knowledge and attitude during the period of the
course and at the end of the training program as notified by the Government of India (GoI) from
time to time. The employability skills will be tested in the first two semesters itself.

a) The Internal Assessment during the period of training will be done by Formative Assessment
Method by testing for assessment criteria listed against learning outcomes. The training
institute has to maintain an individual trainee portfolio as detailed in assessment guideline. The
marks of internal assessment will be as per the template (Annexure – II).

b) The final assessment will be in the form of summative assessment method. The All India
Trade Test for awarding NTC will be conducted by NCVT at the end of each semester as per the
guideline of Government of India. The pattern and marking structure is being notified by Govt.
of India from time to time. The learning outcome and assessment criteria will be the basis for
setting question papers for final assessment. The examiner during final examination will also
check the individual trainee s profile as detailed in assessment guideline before giving marks for
practical examination.

2.4.1 PASS REGULATION

The minimum pass percentage for practical is 60% & minimum pass percentage of
theory subjects is 40%. For the purposes of determining the overall result, 50% weightage is
applied to the result of each semester examination.

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2.4.2 ASSESSMENT GUIDELINE

Appropriate arrangements should be made to ensure that there will be no artificial

barriers to assessment. The nature of special needs should be taken into account while
undertaking the assessment. Due consideration should be given while assessing for teamwork,
avoidance/reduction of scrap/wastage and disposal of scrap/waste as per procedure,
behavioral attitude, sensitivity to the environment and regularity in training. The sensitivity
towards OSHE and self-learning attitude are to be considered while assessing competency.

Assessment will be evidence based comprising the following:

 Job carried out in labs/workshop

 Record book/ daily diary
 Answer sheet of assessment
 Viva-voce
 Progress chart
 Attendance and punctuality
 Assignment
 Project work

Evidences of internal assessments are to be preserved until forthcoming semester

examination for audit and verification by examining body. The following marking pattern to be
adopted while assessing:

Performance Level Evidence

(a) Weightage in the range of 60%-75% to be allotted during assessment
For performance in this grade, the candidate  Demonstration of good skill in the use of
should produce work which demonstrates hand tools, machine tools and workshop
attainment of an acceptable standard of equipment.
craftsmanship with occasional guidance, and  Below 70% tolerance dimension achieved
due regard for safety procedures and while undertaking different work with those
practices demanded by the component/job.
 A fairly good level of neatness and
consistency in the finish.
 Occasional support in completing the
project/job.

(b) Weightage in the range of 75%-90% to be allotted during assessment

For this grade, a candidate should produce  Good skill levels in the use of hand tools,
work which demonstrates attainment of a machine tools and workshop equipment.
reasonable standard of craftsmanship, with  70-80% tolerance dimension achieved while
little guidance, and regard for safety undertaking different work with those

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procedures and practices demanded by the component/job.

 A good level of neatness and consistency in
the finish.
 Little support in completing the project/job.

(c) Weightage in the range of more than 90% to be allotted during assessment
For performance in this grade, the candidate,  High skill levels in the use of hand tools,
with minimal or no support in organization machine tools and workshop equipment.
and execution and with due regard for safety  Above 80% tolerance dimension achieved
procedures and practices, has produced work while undertaking different work with those
which demonstrates attainment of a high demanded by the component/job.
standard of craftsmanship.  A high level of neatness and consistency in
the finish.
 Minimal or no support in completing the
project.

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3. JOB ROLE
Tourist Guide; guides tourists and visitors to places of interest and explains historical
background and importance of site. Accompanies tourists on their excursions to and around
places of tourist interest and explains historical, cultural, social, religious and architectural
significance of monuments. Answers questions of tourists relating to various economic and
social aspects of life or people. May assist tourists in shopping. May act as interpreter to
tourists to converse with people and or shopkeepers, hoteliers, etc.

Reference NCO-2015:

(i) 5113.0200

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4. GENERAL INFORMATION

Name of the Trade TOURIST GUIDE

NCO - 2015 5113.0200

NSQF Level Level 4
Duration of Craftsmen
One Year (2 Semesters)
Training

Entry Qualification Passed 10th class examination under 10+2 system of education

Unit Strength (No. of

20 (Max. supernumeraries seats: 6)
Student)
Space Norms 56 Sq. m

Power Norms 4 KW

Instructors Qualification for:

(i) Tourist Guide Degree in Tourism from recognized university with one year post
qualification experience.
OR
Graduate with subject of Indian History from recognized university
with two year experience in the relevant field.
OR
Diploma in Tour and Travel management from recognized board of
education with two years Post qualification experience in the
relevant field.
OR
NTC/NAC passed in the trade with three years' post qualification
experience in the relevant field.

Desirable:
Preference will be given to a candidate with Craft Instructor
Certificate (CIC)
Note:
Out of two Instructors required for the unit of 2(1+1), one must
have Degree/Diploma and other must have NTC/NAC
qualifications.

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(ii) Employability Skill MBA OR BBA with two-year experience OR Graduate in Sociology/
Social Welfare/ Economics with two-year experience OR Graduate/
Diploma with two-year experience and trained in Employability Skills
from DGT institutes.
AND
Must have studied English/ Communication Skills and Basic
Computer at 12th/ Diploma level and above.
OR
Existing Social Studies Instructors duly trained in Employability
Skills from DGT institutes.

List of Tools and

As per Annexure – I
Equipment
Distribution of training on hourly basis: (Indicative only)

Total Hrs/ Trade Soft Employability Extracurricular

Trade Practical
Week Theory Skills Skills Activity

40 Hours 25 Hours 6 Hours 5 Hours 2 Hours 2 Hours

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NSQF LEVEL COMPLIANCE

NSQF level for Tourist Guide trade under CTS: Level 4

As per notification issued by Govt. of India dated- 27.12.2013 on National Skill

Qualification Framework total 10 (Ten) Levels are defined.

Each level of the NSQF is associated with a set of descriptors made up of five outcome
statements, which describe in general terms, the minimum knowledge, skills and attributes that
a learner needs to acquire in order to be certified for that level.
Each level of the NSQF is described by a statement of learning outcomes in five domains,
known as level descriptors. These five domains are:
a. Process
b. Professional knowledge
c. Professional skill
d. Core skill
e. Responsibility

The Broad Learning outcome of Tourist Guide trade under CTS mostly matches with
the Level descriptor at Level- 4.

The NSQF level-4 descriptor is given below:

Process Professional
Level Professional Skill Core Skill Responsibility
Required Knowledge
Level 4 Work in Factual Recall and Language to Responsibility
familiar, knowledge demonstrate communicate for own work
predictable, of field of practical skill, written or oral, and learning
routine, knowledge routine and with required
situation or study repetitive in clarity, skill to
of clear choice narrow range of basic Arithmetic
application, using and algebraic
appropriate rule principles, basic
and understanding of
tool, using social political
quality and natural
concepts environment

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LEARNING/ ASSESSABLE OUTCOME

Learning outcomes are a reflection of total competencies of a trainee and assessment will
be carried out as per the assessment criteria.

6.1 GENERIC LEARNING OUTCOME

1. Apply safe working practices.

2. Comply with environment regulation and housekeeping.
3. Assist in exigencies and carry out elementary first-aid during emergencies.
4. Work in a team, understand and practice soft skills, technical English to communicate
with required clarity.
5. Explain energy conservation, global warming and pollution and contribute in day-to-
day work by optimally using available resources.
6. Explain personnel finance, entrepreneurship and manage/organize related task in
day-to-day work for personal & societal growth.

6.2 SPECIFIC LEARNING OUTCOME

SEMESTER-I
7. Apprise with the Tourism industry.
8. Assess the types of tourists visiting different places and ascertain their needs.
9. Motivate tourists visiting different places and promote tourism.
10. Identify different categories of accommodation available in the city and different
modes of transport available for the tourists.
11. Prepare a project report on travel destinations covering history.
12. Interact with different transportation agencies like airline, Railways, taxies etc. to find
out their routes, timings of flights and Trains, The fares of different classes of airlines,
trains & rental taxis including Radio cabs.
13. Plan the inbound and out bound Tour programmer for Indian Nationals in India.
14. Plan tour programme for inbound and out bound foreign nationals taking into
consideration factors such as (food habit, sensitivity, interpreter, caterer etc.)
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15. Appraise the procedure for bookings, cancellation, changing of tickets & concession
given in Railways.
SEMESTER-II

16. Apprise with the bookings, cancellations and changing of air tickets & the concessions

given.
17. Carryout the registration procedure of different types of vehicles, the formalities
involved etc.
18. Prepare handouts on present & future tourism zones as specified by WTO, IATA,
Geography, PATA areas.
19. Carryout survey of tourists at a tourist place to prepare their profile and arrange site-
seeing tours to local boys and girls to a tourist place.
20. Plan and prepare the advertisements for newspapers, magazines etc and make
broachers for tourist office, hotels, etc. for tour promotion of
tourist activities.
21. Prepare MS-office files and other packages related with tourism.
22. Handle CRS, typing letters, fax messages, mail merging, sending fax and e-mail.
23. Prepare simple profit and loss account and balance sheet using an accounting
package, mailing list of customers along with Storing and retrieving information
of customer's creating and using a database packages.
24. Draw charts on tourism systems interrelating tourism market, transportation,
destination and marketing in the context of India's popular tourism states.

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7. LEARNING OUTCOME WITH ASSESSMENT CRITERIA

GENERIC LEARNING/ ASSESSABLE OUTCOME

LEARNING/ ASSESSABLE
ASSESSMENT CRITERIA
OUTCOME
1. Apply safe working 1.1 Follow and maintain procedures to achieve a safe working
practices environment in line with occupational health and safety
regulations and requirements, and according to policy.
1.2 Recognize and report all unsafe situations according to
policy.
1.3 Identify and take necessary precautions on fire and safety
hazards and report according to work policy and procedures.
1.4 Identify, handle and store/ dispose-off dangerous goods and
substances according to policy and procedures following
safety regulations and requirements.
1.5 Identify and observe policies and procedures with regard to
illness or accident.
1.6 Identify safety alarms accurately.
1.7 Report supervisor/ competent of authority in the event of
accident or sickness of any staff and record accident details
correctly according to accident/injury procedures.
1.8 Identify and observe evacuation procedures according to site
policy.
1.9 Identify Personal Productive Equipment (PPE) and use the
same as per related working environment.
1.10 Identify basic first-aid and use them under different
circumstances.
1.11 Identify different fire extinguisher and use the same as per
requirement.

2. Comply with 2.1 Identify environmental pollution & contribute to the avoidance
environment regulation of instances of environmental pollution.
and housekeeping 2.2 Deploy environmental protection legislation & regulations.
2.3 Take opportunities to use energy and materials in an
environmentally friendly manner.
2.4 Avoid waste and dispose waste as per procedure.

3. Assist in exigencies and 3.1 Demonstrate elementary first-aids.

carry out elementary 3.2 Demonstrate safety practices to be observed in kitchen.
first-aid during 3.3 Demonstrate use of personal protective dresses.
emergencies. 3.4 Identify emergency exit route.
3.5 Demonstrate fire fighting procedure using fire extinguishers.

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4. Work in a team, 4.1 Obtain sources of information and recognize information.

understand and 4.2 Use documents, regulations and occupationally related
practice soft skills, provisions.
technical English to 4.3 Conduct appropriate and target oriented discussions with
communicate with higher authority and within the team.
required clarity. 4.4 Present facts and circumstances, possible solutions & use
English and French terminology.
4.5 Resolve disputes within the team.
4.6 Conduct written communication.

5. Explain energy 5.1 Explain the concept of energy conservation, global

conservation, global warming,pollution and utilize the available resources optimally
warming, pollution, & remain sensitive to avoid environment pollution.
and contribute in day-
to-day work by using
available resources 5.2 Dispose waste following standard procedure.
optimally.

6. Explain personnel 6.1 Explain personnel finance and entrepreneurship.

finance, 6.2 Explain role of various schemes and institutes for self-
entrepreneurship and employment i.e. DIC, SIDA, SISI, NSIC, SIDO, Idea for financing/
manage/organize non-financing support agencies to familiarize with the policies/
related task in day-to- programmes, procedure & the available scheme.
day work for personal 6.3 Prepare Project report to become an entrepreneur for
& societal growth. submission to financial institutions.

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SPECIFIC LEARNING/ ASSESSABLE OUTCOME

LEARNING/ ASSESSABLE
ASSESSMENT CRITERIA
OUTCOME
SEMESTER-I
7. Apprise with the Tourism 7.1 Visit various tourist places/industries.
industry 7.2 Collect the data regarding tourism.
7.3 Study the collected data.
7.4 Familiarize with the Significance of Training in the
Tourist industry

8. Assess the types of tourists 8.1 Conduct a survey of any 10 places of tourist interest in
visiting different places and state to know about their perceptions about
ascertain their needs. availability of
accommodation, transportation & other infrastructure
facilities.
8.2 Assess the demand, infrastructure facilities, types of
tourist visiting different places.

8.3 Prepare a report.

9. Motivate tourists visiting 9.1 Motivate different types of Tourists visiting different
different places and promote places.
tourism.
9.2 Visit Railway Station/Airlines to find out different
packages offered to promote tourism.
9.3 Prepare a report.

10. Identify different categories of 10.1 Study tourist facilities available in state.
accommodation available in 10.2 Collect information regarding different categories of
the city and different modes of accommodation available in the city.
transport available for the 10.3 Collect information regarding different modes of
tourists. Transport Available for the tourist.
10.4 Prepare a report.

11. Prepare a project report on 11.1 Conduct a survey on travel destinations covering
travel destinations covering history.
history. 11.2 Prepare a project report on travel destinations
covering history.

12. Interact with different 12.1 Operate, understand organization & role of travel
transportation agencies like Agency.
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airline, Railways, taxies etc. to 12.2 Interact with different transportation agencies like
find out their routes, timings airline, Railways, taxies etc. to find out their routes,
of flights and Trains, The fares timings of flights and Trains.
of different classes of airlines, 12.3 Identify the fares of different classes of airlines, trains
trains & rental taxis including & rental taxis including Radio cabs.
Radio cabs.

13. Plan the inbound and out 13.1 Plan a tour for inbound and out bound Indian nationals
bound Tour programmer for in India.
Indian Nationals in India. 13.2 Make a programme for Indian National in India
depending upon cost, mode of transport etc.

14. Plan tour programme for 14.1 Practical exercises/ field visits to know the procedure
inbound and out bound for booking accommodation in a hotel for a tourist.
foreign nationals taking into 14.2 Visit to the Passport Office to learn the procedure of
consideration factors such as obtaining passport for a tourist.
(food habit, sensitivity,
interpreter, caterer etc.) 14.3 Plan tour programme for inbound and out bound
foreign nationals taking into consideration factors
much as (food habit, sensitivity, interpreter, caterer
etc.)

15. Appraise the procedure for 15.1 Practice exercises in reading timetable to know the
bookings, cancellation, types of trains, class of travel, types of fare & use of
changing of tickets & Railway Time Table.
concession given in Railways.
15.2 Visit to a Railway station to study the procedure for
bookings, cancellation, changing of tickets &
concession given in
different respect.
SEMESTER-II
16. Apprise with the bookings, 16.1 Visit to the office of an airline/travel agency.
cancellations and changing of 16.2 Study working in respect of bookings, cancellations
air tickets & the concessions and changing of air tickets & the concessions given in
given. different respect.

17. Carry out the registration 17.1 Visit the office of regional transport office.
procedure of different types of 17.2 Learn the registration procedure of different types of
vehicles, the formalities vehicles, the formalities involved etc.
involved etc.

18. Prepare handouts on present 18.1 Prepare handouts on present & future
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& future tourism zones as specified by WTO, IATA, Geography,

tourism zones as specified by PATA areas,
WTO, IATA, Geography, PATA 18.2 Identify tourist generating regions in India and
areas. preferred tourist destinations.
18.3 Make a report.

19. Carryout survey of tourists at a 19.1 Make a survey of tourists at a tourist place.
tourist place to prepare their 19.2 Prepare their profile.
profile and arrange site-seeing 19.3 Arrange site-seeing tours to local boys and girls to a
tours to local boys and girls to tourist place.
a tourist place. 19.4 Communication skill, imparting running comments of
the area concerned.

20. Plan and prepare the 20.1 Collect advertisements from newspapers, magazines.
advertisements for 20.2 Making an analysis of the above collected data.
newspapers, magazines etc. 20.3 Collection of broachers from tourist office, hotels, etc.
and make broachers for tourist to understand tour promotion of
office, hotels, etc. for tour tourist activities is being done.
promotion of tourist activities.

21. Handle CRS, typing 21.1 Visit to travel agency, airlines for familiarity with
letters, fax messages, mail handling of CRS, typing
merging, sending fax and e- letters, fax messages, mail merging, sending fax and e-
mail. Prepare simple profit and mail.
loss account and balance sheet
using an accounting package, 21.2 Prepare simple profit and loss account and balance
mailing list of sheet using an accounting package. Preparing
customers along with Storing mailing list of
and retrieving information customers.
of customer's creating and
using a database 21.3 Create, Store and retrieve information of customer's
using database packages.

22. Draw charts on tourism 22.1 Draw map of India and locate major tourist destination
systems interrelating tourism and adjoining tourism market.
market, transportation,
destination and 22.2 Study tours to locate tourist organization tourist
marketing in the context of offices, regional tourist offices, Directorate of Tourism,
India's popular tourism states. etc. to analyses their strength and
weaknesses in attracting serving tourists.

22.3 Draw charts on tourism systems interrelating tourism

market, transportation, destination and
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marketing in the context of India's popular tourism

states.

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SYLLABUS

SYLLABUS – TOURIST GUIDE

FIRST SEMESTER – 06 Months

Week Reference Learning Professional Skills Professional Knowledge

No. Outcome (Trade Practical) (Trade Theory)
1-2 Apprise with the a) Familiarization with the a) Introduction to Tourism
Tourism industry Significance of Training in the industry
Tourist industry b) Career opportunities in
Tourism industry.
c) Different types of Tourism
industry.
d) An orientation programme on
the course and related job
opportunities by the industry
expert and instructor.
e) Organizational hierarchy of
Tourist industry
f) Attributes of Tourism
industry service personnel
g) Communication skills &
etiquettes
h) Duties and responsibilities of
Tourist Guides.
3-4 Assess the types of a) The demand, infrastructure a) Tourism:
tourists visiting facilities, types of tourist Definition, Meaning, Nature
different places and visiting different places & & Scope.
ascertain their prepare a report. b) Definition & differentiation
needs. b) Make a survey of any 10 of:
places of tourist interest in Tourist, Traveler, Visitor and
state to know about their excursionist.
perceptions about Domestic & international
availability of tourists,
accommodation, c) Forms of tourism:
transportation & other Inbound, outbound, domestic
infrastructure facilities & and international.
prepare a report. d) Leisure, recreation
Tourism their
Interrelationship.
e) Components and element of
Tourism.
f) Type & Typologies of
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Tourism.
g) World geography in details
about continents & countries,
capital and languages etc.
5-6 Motivate tourists a) Motivation of different types a) Understanding Tourism
visiting different of Tourists visiting different motivations
places and promote places. b) Nature, Characteristics &
tourism. b) Visit to Railway components of tourism
Station/Airlines to find out industry:
different packages offered  Tourism attraction,
to promote tourism &  Accommodation,
prepare a report  Catering
 Shopping,
 Entertainment,
 Infrastructure,
 Hospitality,
 Transport.
c) Factors affecting growth and
development of International
a national Tourism.
7-8 Identify different a) Study of tourist facilities a) Role & function of Govt. &
categories of available in state. Tourist Boards, ITDC, State
accommodation b) Collect the information Govt. Tourist Dept. & Tourism
available in the city regarding different categories Corporations, National Trade
and different of accommodation available Associations & International
modes of transport inthe city. organization, Pacific Asia
available for the c) Collect information Travel Association (PATA),
tourists. regarding different modes of Indian association of Tour
Transport Available for the operators (IATA), Travel
tourist. Agent's Association of India
(TAAI), Federation of Hotel &
Restaurant Association of
India (FHRAI), Adventure Tour
Operators Association (ATOT).
b) Tourism Infrastructure-
Types, forms & Significance.
c) Accommodation- Forms &
Types.
d) Transport Sector- Modes
& relative significance.
e) Other supporting
Infrastructure required for
Tourism
f) Transport systems of India-

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Tourist Guide

Indian Railways (Luxury

Trains) Road Transport etc.
9-10 Prepare a project a) Preparation of a project a) Time management, resource
report on travel report on travel destinations management, manpower
destinations covering history. management and inventory
covering history. b) Management cost -
benefit analysis, Economic
Impact of Tourism - Income
and employment multipliers
of Tourism, balance of
payment foreign exchange
etc.
c) Socio cultural Impacts on
Tourism.
d) Impacts of Tourism on
ecology & environment.

11-12 Interact with a) Operations & understand a) Travel agencies & tour
different organization & role of travel operators - meaning, role,
transportation Agency, future prospects & types.
agencies like b) Interact with different b) Departmental &
airline, Railways, transportation agency like organizational setup, linkage
taxies etc. to find airline, Railways, taxies etc. & arrangements with hotels,
out their routes, to find out their routes, airlines & transport agencies
timings of flights timings of flights and Trains, & other segments of
and Trains, The The fares of different classes tourism industry,
fares of different of airlines, trains & rental c) Travel terminology.
classes of airlines, taxis including Radio cabs.
trains & rental
taxis including
Radio cabs.
13-14 Plan the inbound a) Tour planning inbound and a) Procedure for approval of
and out bound out bound, Travel agents, tour operators
Tour programmer b) Programme for Indian by Dept. of Tourism, GOI
for Indian Nationals National in India depending b) IATA rules & regulations &
in India. upon cost, mode of procedure for getting IATA
transport etc. Certificate.
c) Basis of approval of a travel
agency,
d) Fiscal and non-fiscal
incentives available to
branch agencies & tour
operators.
e) Terms and conditions to
become sub agent of IATA
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Tourist Guide

approved agencies
f) Assessing locality, capital
investment, risk & market
potential for opening a travel
Agency.
15-16 Plan tour a) Practical exercises/ field visits a) Role and functions of travel
programme for to know the procedure for agents and tour operators,
inbound and out booking accommodation in a b) Providing travel information
bound foreign hotel for a tourist. & counseling to the tourists.
nationals taking b) Visit to the Passport Office to c) Mode of transport in
into consideration learn the procedure of different localities,
factors such as obtaining passport for a d) Reservation (both air
(food habit, tourist. transport & Hotel
sensitivity, c) Tour planning programme for accommodation).
interpreter, caterer inbound and out bound e) Procedure of ticketing: Ticket
etc.) foreign nationals taking into bookings, Cancellation,
consideration factors much as Changing tickets in
(food habit, sensitivity, railways road transport &
interpreter, caterer etc.) sea travel for domestic &
International travel.
f) Documentation - passport,
VISA, handling business &
corporate clients, handling
conferences & connections,
incentive tours. Procedures
of hotel booking &
cancellation.
17-20 On the job Training (OJT) (4 weeks)

Note: - During OJT student have to maintain a log book on daily basis indicating activities
performed during the day which shall also be countersigned by the section / department
supervisor.
21-23 Appraise the a) Exercises in reading timetable a) On Line Bus booking &
procedure for to know the types of trains, cancellation.
bookings, class of travel, types of fare & b) Idea of map for different
cancellation, use of Railway Time Table. types of transport.
changing of tickets b) Visit to a Railway station to c) Current and popular
& concession given study the procedure for travel trade abbreviations &
in Railways. bookings, cancellation, other terms in air, rail, road
changing of tickets & & sea travel, Indian
concession given in airlines, Indian
different respect. railways, ABC, TIM, Air Tariff
Manual, large tariff manual,
hotel bookings.

21
Tourist Guide

24 Project work/ Industrial visit

25 Revision
26 Examination

Note: -

1. An activity report to be submitted by the trainees and internal assessment marks (Max
10) will be awarded based on it.
2. One hour soft skill classes to be arranged on a daily basis.
3. The instructor may design their own project and also inputs from local industry may be
taken in designing such new project.
4. The project should broadly cover maximum skills in the particular trade and must involve
some problem solving skill. Emphasis should be on Teamwork: Knowing the power of
synergy/ collaboration, work to be assigned to a group (Group of at least 4 trainees). The
group should demonstrate Planning, Execution, Contribution and Application of
Learning. They need to submit a project report.
5. If the instructor feels that for the execution of specific project more time is required than
he may plan accordingly to produce components/ sub-assemblies in appropriate time,
i.e., may be in the previous semester or during execution of normal trade practical.

SYLLABUS – TOURIST GUIDE

SECOND SEMESTER – 06 Month

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Tourist Guide

Week Reference Learning Professional Skills Professional Knowledge

No. outcome (Trade Practical) (Trade Theory)
27-28 Apprise with a) Visit to the office of an a) Procedure of travel
the bookings, airline/travel agency to study insurance covering life,
cancellations its workings in respect of baggage, sickness etc.
and changing of bookings, cancellations and b) Procedure of becoming
air tickets & the changing of air tickets & the agent of national &
concessions concessions given in International airline.
given.
different respect. c) Basics of air ticketing:
 (domestic &
international) types of
fares,
 Details of ticket,
Procedure for booking,
 Cancellation,
 Rules governing working
of basic fares
 Extra mileage percentage
 Baggage rules &
bounding,
d) Familiarization with travel
related foreign exchange
regulations, coding,
decoding,
time differentials, GMT,
CRS, outbound tour making
of package programmes,
e) Travel related documents,
Visas, ITC, health
certificate, RBI regulations,
passport, tax, currency
conservation, customs,
travel
insurance.
29-31 Carry out the a) Visit the office of regional a) Concept and types of package
registration transport office to learn the tour:
procedure of registration procedure of  Itenery preparation
different types different types of vehicles, and techniques,
of vehicles, the  Handling of tour file,
the formalities involved etc.
formalities  Costing of tour,
involved etc.  Charter operations,

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Tourist Guide

 Documentation for
surface transport,
 Contract carriage
permits,
 State carriage,
 All India tourist
permit,
 Taxes, registration,
license & fitness
certificate.
32-34 Prepare handouts a) Preparation of handouts on a) Meaning and concept of
on present & future present & future resources, attractive
destinations and resorts.
tourism zones as tourism zones as specified by b) Types of resources - natural,
specified by WTO, WTO, IATA, Geography, man-made, socio-cultural,
IATA, Geography, PATA areas, religious, Indian heritage.
PATA areas. b) Tourist generating regions to c) Basic knowledge of Indian
and world geography,
India and preferred tourist culture wild life, fairs,
destination. festivals,
trade fair exhibitions,
musical concerts, coastal
areas and sea beaches,
museums, art
galleries, places of historical
importance, islands, etc.
selection of tour sites in
different states.
35 Carryout survey of a) Make a survey of tourists at a) Meaning and roll of tourism
tourists at a tourist a tourist place to prepare marketing,
place to prepare their profile. b) Difference between selling
their profile and b) Arrange site-seeing tours to and marketing,
arrange site-seeing local boys and girls to a c) Special features of tourism
tours to local boys tourist place. marketing,
and girls to a c) Communication skill, d) Marketing concept,
tourist place. imparting running comments e) Elements of marketing
of the area concerned. Product promotion, Physical
distribution Price.
36-37 Plan and prepare a) Collection of a) Basis of segmentation,
the advertisements advertisements from identifying target market,
for news papers, newspapers, magazines and types of tourism, profile of
magazines etc and making an analysis of the tourist,
make broachers for
same. establishing a product,
tourist office,
b) Collection of broachers from creating a position
hotels, etc. for tour
tourist office, hotels, etc. to statement, principles of
promotion of

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Tourist Guide

tourist activities. understand tour promotion product positioning, pricing

of the product. Meaning,
tourist activities is being importance, methods,
done. tourism communication,
advertising, publicity, VCR,
coupons, picture postcard,
personal selling, press and
media, public relations and
communications.
b) Marketing techniques of
travel agency, marketing of
fairs and festivals, marketing
of conventions, incentive
travel, workshops, and
seminars.
38-39 Prepare MS- a) Practical knowledge of a) Use of communication
office files and Computer operating systems such as internet, e-
other packages systems, MS-office and other mail, fax etc.,
related with packages related with b) Basics of computer, parts of
tourism.
tourism. computer, operating
systems of computer
40 Handle CRS, typing a) Visit to travel agency, a) Basic application of
letters, fax airlines for familiarity with computers, knowledge of
messages, mail handling of CRS, typing MS-office, making road,
merging, sending letters, fax messages, mail transport,
fax and e-mail. merging, sending fax and e- airlines, hotel booking
Prepare simple mail. and different packages,
profit and loss b) Preparing simple profit and developing tour packages,
account and loss account and balance travel accounting, basics of
balance sheet using sheet using an accounting accounting systems,
an accounting package. Preparing b) Maintenance of ledger,
package, mailing mailing list of simple final accounts,
list of customers. familiarity with foreign
customers along c) Storing and retrieving exchange, credit card
with Storing and information of customer's transactions.
retrieving creating and using a
information of database
customer's creating packages.
and using a
database
packages.

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Tourist Guide

41-44 On the job Training (4 weeks)

Note: - During OJT student have to maintain a log book on daily basis indicating activities
performed during the day which shall also be countersigned by the section / department
supervisor.
45-46 Draw charts on a) Draw map of India and a) Aviation Geography-
tourism systems locate major tourist  Time differences,
interrelating destination and adjoining  Flight time,
tourism market, tourism market.  Elapse time,
transportation, b) Study tours to locate tourist b) Booking Familiarization,
destination and organization tourist offices, Important Airlines, Airport of
marketing in the regional tourist offices, India,
context of India's Directorate of Tourism, etc. c) Coding & decoding of
popular tourism to analyse their strength and country domestic ticketing.
states. weaknesses in attracting
serving tourists.
c) Draw charts on tourism
systems interrelating tourism
market, transportation,
destination and
marketing in the context of
India's popular tourism
states.

47 Project work/ Industrial visit

48-51 Revision
52 Examination

Note: -
1. An activity report to be submitted by the trainees and internal assessment marks (Max 10) will
be awarded based on it.
2. One hour soft skill classes to be arranged on a daily basis.
3. The instructor may design their own project and also inputs from local industry may be
taken in designing such new project.
4. The project should broadly cover maximum skills in the particular trade and must involve
some problem solving skill. Emphasis should be on Teamwork: Knowing the power of
synergy/ collaboration, work to be assigned to a group (Group of at least 4 trainees). The
group should demonstrate Planning, Execution, Contribution and Application of
Learning. They need to submit a project report.

26
Tourist Guide

5. If the instructor feels that for the execution of specific project more time is required than
he may plan accordingly to produce components/ sub-assemblies in appropriate time,
i.e., may be in the previous semester or during execution of normal trade practical.

27
Tourist Guide
9. SYLLABUS - CORE SKILLS

CORE SKILL – EMPLOYABILITY SKILL

First Semester
Duration : 20 hrs
1. English Literacy
Marks : 09
Pronunciation Accentuation (mode of pronunciation) on simple words,
Diction (use of word and speech)

Functional Grammar Transformation of sentences, Voice change, Change of tense,

Spellings.

Reading Reading and understanding simple sentences about self, work and
environment

Writing Construction of simple sentences Writing simple English

Speaking/ Spoken Speaking with preparation on self, on family, on friends/ classmates,

English on known people, picture reading, gain confidence through role-
playing and discussions on current happening, job description, asking
about someone's job, habitual actions.
Cardinal (fundamental) numbers, ordinal numbers.
Taking messages, passing on messages and filling in message forms,
Greeting and introductions, office hospitality, Resumes or curriculum
vita essential parts, letters of application reference to previous
communication.

Duration : 20 hrs
2. IT Literacy
Marks : 09
Basics of Computer Introduction, Computer and its applications, Hardware and
peripherals, Switching on-Starting and shutting down of the
computer.

Computer Operating Basics of Operating System, WINDOWS, The user interface of

System Windows OS, Create, Copy, Move and delete Files and Folders, Use
of External memory like pen drive, CD, DVD etc. Use of Common
applications.

Word Processing and Basic operating of Word Processing, Creating, Opening and Closing
Worksheet Documents, Use of shortcuts, Creating and Editing of Text,
Formatting the Text, Insertion &Creation of Tables. Printing
document. Basics of Excel worksheet, understanding basic
commands, creating simple worksheets, understanding sample
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Tourist Guide

worksheets, use of simple formulas and functions, Printing of simple

excel sheets.

Computer Networking Basic of Computer Networks (using real life examples), Definitions of
and Internet Local Area Network (LAN), Wide Area Network (WAN), Internet,
Concept of Internet (Network of Networks),
Meaning of World Wide Web (WWW), Web Browser, Webs Site,
Web page and Search Engines. Accessing the Internet using Web
Browser, Downloading and Printing Web Pages, Opening an email
account and use of email. Social media sites and its implication.
Information Security and antivirus tools, Do's and Don'ts in
Information Security, Awareness of IT - ACT, types of cyber crimes.

Duration : 15 hrs
3. Communication Skills
Marks : 07
Introduction to Communication and its importance
Communication Skills Principles of effective communication
Types of communication - verbal, non-verbal, written, email, talking
on phone.
Non-verbal communication -characteristics, components-Para-
language
Body language
Barriers to communication and dealing with barriers.
Handling nervousness/ discomfort.

Listening Skills Listening-hearing and listening, effective listening, barriers to

effective listening, guidelines for effective listening.
Triple- A Listening - Attitude, Attention & Adjustment.
Active listening skills.

Motivational Training Characteristics essential to achieving success.

The power of positive attitude.
Self awareness
Importance of commitment
Ethics and values
Ways to motivate oneself
Personal goal setting and employability planning.

Facing Interviews Manners, etiquettes, dress code for an interview

Do's &don'ts for an interview

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Tourist Guide

Behavioral Skills Problem solving

Confidence building
Attitude

Second Semester
Duration : 15 hrs
4. Entrepreneurship Skills
Marks : 06
Concept of Entrepreneur - Entrepreneurship - Enterprises: Conceptual issue
Entrepreneurship Entrepreneurship vs. management, Entrepreneurial motivation.
Performance &record, Role &function of entrepreneurs in relation to
the enterprise & relation to the economy, Source of business ideas,
Entrepreneurial opportunities, The process of setting up a business.

Project Preparation & Qualities of a good entrepreneur, SWOT and risk analysis. Concept
Marketing Analysis &Application of PLC, Sales &Distribution management. Difference
between small scale &large scale business, Market survey, Method
of marketing, Publicity and advertisement, Marketing mix.

Institution s Support Preparation of project. Role of various schemes and institutes for
self-employment i.e. DIC, SIDA, SISI, NSIC, SIDO, Idea for financing/
non-financing support agencies to familiarize with the policies /
programmes, procedure & the available scheme.

Investment Project formation, Feasibility, Legal formalities i.e., Shop act,

Procurement Estimation &costing, Investment procedure - Loan procurement -
Banking processes.

Duration : 10 hrs
5. Productivity
Marks : 05
Benefits Personal/ Workman - Incentive, Production linked Bonus,
Improvement in living standard.

Affecting Factors Skills, Working aids, Automation, Environment, Motivation - How it

improves or slows down productivity.

Comparison with Comparative productivity in developed countries (viz. Germany,

Developed Countries Japan and Australia) in select industries, e.g. Manufacturing, Steel,
Mining, Construction etc. Living standards of those countries, wages.

Personal Finance Banking processes, Handling ATM, KYC registration, safe cash
Management handling, Personal risk and insurance.

6. Occupational Safety, Health and Environment Education Duration : 15 hrs

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Tourist Guide

Marks : 06
Safety & Health Introduction to occupational safety and health
Importance of safety and health at workplace.

Occupational Hazards Basic hazards, chemical hazards, vibro-acoustic hazards, mechanical

hazards, electrical hazards, thermal hazards. occupational health,
occupational hygiene, occupational diseases/ disorders & its
prevention.

Accident &Safety Basic principles for protective equipment.

Accident prevention techniques - control of accidents and safety
measures.

First Aid Care of injured &sick at the workplaces, First-aid &transportation of

sick person.

Basic Provisions Idea of basic provision legislation of India.

Safety, health, welfare under legislative of India.

Ecosystem Introduction to environment. Relationship between society and

environment, ecosystem and factors causing imbalance.

Pollution Pollution and pollutants including liquid, gaseous, solid and

hazardous waste.

Energy Conservation Conservation of energy, re-use and recycle.

Global Warming Global warming, climate change and ozone layer depletion.

Ground Water Hydrological cycle, ground and surface water, Conservation and
harvesting of water.

Environment Right attitude towards environment, Maintenance of in-house

environment.

Duration : 05 hrs
7. Labour Welfare Legislation
Marks : 03
Welfare Acts Benefits guaranteed under various acts- Factories Act,
Apprenticeship Act, Employees State Insurance Act (ESI), Payment
Wages Act, Employees Provident Fund Act, The Workmen's
Compensation Act.

8. Quality Tools Duration : 10 hrs

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Tourist Guide

Marks : 05
Quality Consciousness Meaning of quality, Quality characteristic.

Quality Circles Definition, Advantage of small group activity, objectives of quality

circle, Roles and function of quality circles in organization, Operation
of quality circle. Approaches to starting quality circles, Steps for
continuation quality circles.

Quality Management Idea of ISO 9000 and BIS systems and its importance in maintaining
System qualities.

House Keeping Purpose of housekeeping, Practice of good housekeeping.

Quality Tools Basic quality tools with a few examples.

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Tourist Guide
ANNEXURE-I

LIST OF TOOLS & EQUIPMENT

TOURIST GUIDE (for batch of 20 Candidates)

S No. Name of the Tools and Equipment Specification Quantity

A. TRAINEES TOOL KIT

Latest computer with Internet and 20 + 1 Nos.
1.
multi-media facility
2. UPS FOR NODES 500 VA / Offline 20 + 1 Nos.
3. LCD projector 01 No.
4. LCD Screen 01 No.
5. Mobile Phone 02 Nos.
6. Telephone With STD and ISD facility 01 No.
7. FAX with answering facility 01 No.
8. Laser jet printer 02 Nos.
9. Laser jet colour printer 02 Nos.
10. Scanner 01 No.
11. Photocopy machine 01 No.
12. Political maps As required
13. Road maps As required
14. Mobile Public address system 01 No.
15. Optical Scanner Desktop Type 01 No.
16. Web cam (Digital camera) 20+1 No.
17. CD/DVD writer External 02 No.
18. Thermometer 01 No.
19. Wall clock 01 No.
20. Software List: As per
a) Operating System: Latest version of requirement
Windows
b) MS Office professional version.
c) Antivirus software
d) Application Package – Inventory
control, financial statement, Sales
analysis, data Entry.
e) Additional equipment for institutes
which are already conducting earlier
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Tourist Guide

courses and having equipment

supplied through D.O.E.
f) Through internet:
 CSR (Computerized Reservation
System)
 Cargo
 Mapping Tools
 Google Earth
21. Location and navigational equipment
• Ha d held GPS u its 01 No.
• Co pass li o eters 01 No.
• Pris ati o pass 01 No.
22. Field gear
• Glo es
• Hard hats
• High isi ility ja kets As required
• Waders
• Welli gto oots
• Walki g oots
23. Camping equipment
• Te ts Va go, Valle a d Ma ut
• Mallets
• Pegs
• Grou d sheets As required
• Cutlery
• Cooki g pots
• Cooki g pa s
• Plates
24. Miscellaneous
• A e o eters 01 No.
• Wi d at h 01 No.
- which incorporates a barometer,
altimeter, temperature probe and
anemometer in a single hand held
device. It can also measure wind-chill
• Digital a eras 01 No.
• Spri g s ales 01 No.
• Calipers 01 No.
• Co du ti ity eters 01 No.
- both low range and high range.
• pH eters 01 No.
• Stop at hes 01 No.
• Te perature pro es 01 No.
• Ther o-hygrometers 01 No.
• Water arriers 01 No.
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Tourist Guide

• I filtratio kits 10 Nos.

25. Video camera 01 No.
26. Still digital camera 01 No
B. Shop Floor Furniture and Materials
27. Class Room 01 No.
• I stru tor Chair & Ta le 12 Nos.
• Dual Desk
28. Workshop/Lab 25 Nos.
• Suita le Re ol i g Chair 01 No.
• Dis ussio Ta le
29. Computer table 650 x 500 x 750 mm 21 Nos.
30. Storage cabinet 600 x 700 x 450 mm 02 Nos.
31. Door mat 01 No.
32. Tool Cabinet 02 Nos.
33. Trainees Locker (Set of 10) 02 Nos.
34. First Aid Box 01 No.
35. Book Shelf Glass panel 02 Nos.
36. Storage rack 02 Nos.

Note: All the tools and equipment are to be procured as per BIS specification.

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Tourist Guide

TOOLS & EQUIPMENTS FOR EMPLOYABILITY SKILLS

S. No. Name of the Equipment Quantity

1. Computer (PC) with latest configurations and Internet 10 Nos.

connection with standard operating system and standard word
processor and worksheet software.

2. UPS - 500Va 10 Nos.

3. Scanner cum Printer 01 No.
4. Computer Tables 10 Nos.
5. Computer Chairs 20 Nos.
6. LCD Projector 01 No.
7. White Board 1200mm x 900mm 01 No.
Note: - Above Tools & Equipments are not required, if Computer LAB is available in the institute.

36
Tourist Guide

ANNEXURE-II

FORMAT FOR INTERNAL ASSESSMENT

Name & Address of the Assessor: Year of Enrollment:

Name & Address of ITI (Govt./Pvt.): Date of Assessment:

Name & Address of the Industry: Assessment location: Industry/ ITI

Trade Name: Semester: Duration of the Trade/course:

Learning Outcome:

Maximum Marks (Total 100 Marks) 15 5 10 5 10 10 5 10 15 15

Assessment Marks
Attendance/ Punctuality

Quality in Workmanship
Skills to Handle Tools &
Safety Consciousness

Speed in Doing Work

Workplace Hygiene

Total Internal
Economical Use of
Manuals/ Written

Result (Y/N)
Ability to Follow

Application of
Instructions

Knowledge

Equipment
S No.

Materials
Father's/Mother s

VIVA
Candidate Name
Name

37