CARD 1:

CARD A: CARD B: (Hỏi Viettel giống card A)

A:Good morning. Can I ask you B: Now its my turn, when was
some question about Nike Viettel founded?
Company? A: It was founded in 1989
B: Yes, of course. B: Which product does the company
A: When was Nike established?  /ɪ specialize in?
ˈstæb.lɪʃt/ A: The company specialize in
B: It was established in 1964 Mobile phone, telephone line, digital
A: Which product does the company /ˈdɪdʒ.ə.t̬ əl/ telecommunication.
specialize in? B: Where is it head office?
B: The company specializes in sports A: Its head office in Hanoi, Vietnam
equipment, sportswear. B: How many people does the
A: Where is it head office? company have in 2019?
B: Its head office in Oregon A: The company had about 50,000
ˈɔːr.ɪ.ɡən/ the US employees in 2019.
A: How many people does the B: What is its annual revenue?
company have? /ˈrev.ə.nuː/
B: The company have about 105,000 A: It is VND 30 trillion. /ˈtrɪl.jən/
people in 2019 B: Who are its target customer?
A: What was Nike’s revenue A: They are Customers of all ages
/ˈrev.ə.nuː/ in 2019? B: Who are the company’s
B: It was 36.39 billion US$ in 2019 competitors?
A: Who are Nike’s main target A: They are Vinaphone and
customer? Mobiphone
B: They are young clients B: What is its major market?
A: Who are Nike’s competitors? A: It is in the Nationwide
B: It is Adidas B: Thank you very much for your
A: What is it major market? information
B: It is wordwide /ˈwɝːld.waɪd/ A: You are welcome.
CARD 2:

A: Good morning. Catering Services officer speaking

B: Hi. My name is Nga. I’m an administrative officer
A: How can I help you?
B: My company is going to hold a meeting with business partners.
Can I order the catering service?
A: Sure. Can you tell me more clearly?
B: We need food and berverage, and cleaning up after the meeting
A: What is the location you need to order?
B: Our company in room 202A, 16th floor of Vincom building , Ba
Trieu Street.
A: What is the size of the room?
B: 100 square meter
A: What time can we come?
B: you can come here betwen11.30 am to 3 pm on Sunday. How much
does it cost?
A: 200.000 VND/person. Do you need any further help?
B: No thanks, that’s all for now. Thanks
A: My pleasure. Goodbye
B: Bye.
CARD 3:

A: Good afternoon. Can I ask you some question about the printer?
B: Yes, of course
A: Do you know Espon printer model WF-2750DWF?
B: Yes, I know
A: What is the speed of printer?
B: The speed of printer is 33 pages per minute.
A: What special features does the printer have?
B: The printer can print, copy, scan and fax
A: What is the size of printer?
B: It is 425x360x230 mm (Width x Depth x Height)
A: What is the weight of printer?
B: It is 6.6kg
A: Thank you.
B: Now it’s my turn. Do you know Microsoft Surface Pro X tablet
/ˈtæb.lət/ model QWZ-00001?

A: Yes, of course
B: What is its memory size?
A: It is 256GB(gygabyte)
B: What is its battery size?
A: It is 13 hours
A: What is the weight of tablet? /ˈtæb.lət/
B: It is 771g
A: How much does this cost?/ˈtæb.lət/
B: It is 27.5 VND million
A: Thank you for all information
B: You’re welcome. Goodbye
A: Bye
CARD 4:

A: Hello. How can I help you?

B: Do you have any ink catridges?
A: Yes. How many ink catridges do you need?
B: Well, I need 10 ink catridges
A: Here you are. Do you need anything else?
B: Oh. I also need to buy 1 printer.
A: We have a wide range of brands. Which type of printer are you looking for?
B: Well, um. I just need a high quality one. Do you have any suggestions?
A: There are some famous brands such as Canon, Samsung and Espen,…
B: Can you compare the price of Canon and Samsung?
A: Sure. The printer of Canon and Samsung costs 3.189.000 VND and
4.350.000 VND respectively.
B: Oh. I will take the second one.
A: Ok. I’ll take it for you. So 10 ink catridges costs 2.900.000 VND and 1
printer costs 3.189.000 VND. The total price is 6.089.000 VND
B: Can I pay in credit card?
A: Yes, of course. Is there anything else I can do for you?
B: No, thanks. That’s all for now. Bye
A: Goodbye.
CARD 5:

Cách 1: Cách 2:
A: Hello, how can I help you? A: Hello, how can I help you?
B: Well, I need to change the order. B: There was a mistake with my last
A: Yes, of course. Let me make sure order. Can i change it now?
I’ve got everything. A: Yes, of course. I’ll enter the
B: Ok, absolutely changes into systems and the software
A: So, first. Can you tell me the order will automatically generate a
number? cofirmation email. Would that be OK?
B: Yes, It’s HP465 B: Oh, absolutely
A: OK, right. So what do you need to A: What do you need change?
change? B: I have three corrections. One is the
B: I have three corrections. The first name of product. It is Photocopier, not
one is the product. It ought to be Computer
Photocopier, not computer. A: I will remember. Can you tell me
A: Photocopier, Ok. And the second the second change?
change? B: The quality of products are 4, not 5
B: The second correction is the A: Ok. I’ve got that. What about the
quantity. It ought to be 4, not 5, last change?
A: Ok, so the third change? B: The date of delivery for product
B: The third corrections is the delivery should be Wednesday morning, May
date. It is on Monday morning, May 13th 2020, not Monday morning May
13th, 2020; not Monday morning, May 11th 2020.
11th, 2020. A: Right. I’ve changed that. Is there
A: Oh, I’ll note the change. anything elses you need help?
B: Great, I really appreciate it. Thanks. B: No. That’s all for now. Thanks. Bye
A: Is there any thing else I can do for A: My pleasure. Goodbye.
you?
B: No. That all for now. Bye.
A: Bye.
CARD 6:

Card A
A: Hello, can i ask you some
information about the meeting Card B
of sale department next week? B: now its my turn, what is the
B: yes, of course meeting’s topic?
A: when is the meeting going to A: it is about the promotion
start? program
B: the meeting is going to start B: where is the meeting going to
on Thursday april 30th 2020 held?
A: who is going to be the A: the meeting going to held in
chairperson? conference room 1
B: the chairperson is going to be B: who are going to attend the
Mr.Johnson, the sale manager meeting?
A: who is going to be the A: board of directors and sales
minutes taker? staff
B: the minutes taker is going to B: what is going to be the first
be Ms.Laura, the secretary agenda item?
A: what is going to be 2nd A: it is going to discuss kind of
agenda item? product in the program.
B: it is going to collect B: Thank you very much for
information on customer’s your information.
department
A: You are welcome
CARD 7:

A: Good morning. Thank you for coming today. We’re going to

choose a location for new store of Yankee Global Enterprises in
Vietnam. Can we get started? 
B: There are two possible locations: Hanoi City and Ho Chi Minh
City. What do you think? 
A: I prefer Ho Chi Minh city because it is big size and more young
people.
B: No I think you’re wrong here. Ho Chi Minh city have price higher
than Ha Noi City. There are also more high income people and stable
market in Ha Noi City.
A: I’m afraid I can’t agree with you. The residents makes more
purchases from Ho Chi Minh city and they have less competitors than
Hanoi City.
B: Sorry to interrupt you. I agree with you to some extent but Hanoi
City have short distance from the supplier
A: You’re absolutely right..the costs of shipping is quite low
B: Well, you could be right. Shall we return to this discussion after the
break? 
A: OK. Thank you very much for the discussion.
B: Goodbye.