705P01382

October 2017

Xerox® Phaser® 6510 Color Printer/

WorkCentre® 6515 Color MFP

Service Manual - Revised BUS Update: July 2020

Prepared by:

Xerox Corporation

800 Phillips Rd

Webster, NY 14580

© 2020 Xerox Corporation. All Rights Reserved. Xerox®, Xerox, Design®, PhaserSMART®,
DocuCard®, DocuSP®, FreeFlow® CentreWare®, infoSMART®, Made For Each Other®,
PagePack™, ProfitAccelertor™, WorkCentre™, and Walk-Up™ are trademarks of Xerox Cor-
poration in the United States and/or other countries.

Other company trademarks are also acknowledged.

NOTICE

While every care has been taken in the preparation of this manual, no liability will be accepted
by Xerox Europe arising out of any inaccuracies or omissions.

All service documentation is supplied to Xerox external customers for informational purposes
only. Xerox service documentation is intended for use by certified, product trained service per-
sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer
any future change to this documentation. Customer performed service of equipment, or mod-
ules, components or parts of such equipment may affect whether Xerox is responsible to fix
machine defects under the warranty offered by Xerox with respect to such equipment. You
should consult the applicable warranty for its terms regarding customer or third-party provided
service.
 Introduction
About This Manual .......................................................................................................... iii
How To Use This Manual................................................................................................ iii
Change History ............................................................................................................... iv
Service Safety Summary................................................................................................. v
Symbols Used on the Product......................................................................................... vii
Voltage Measurement and Specifications ....................................................................... viii
Health and Safety Incident Reporting ............................................................................. viii
Regulatory Specifications................................................................................................ ix
Translation of Warnings .................................................................................................. x
Technical Support Information ........................................................................................ xiii

Revised BUS Update: July 2020 10/2017 Introduction

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual i
Introduction 10/2017 Revised BUS Update: July 2020
ii Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
About This Manual How To Use This Manual
The Phaser 6510 Printer (SFP) and WorkCentre 6515 Multifunction Printer (MFP) Service Always start with the Service Call Procedures, Section 1. Perform Initial Actions and verify the
Manual is part of a multinational service documentation system delivered in the standard Xerox problem, then follow the directions given.
EDOC service manual format. This manual is the primary document used for diagnosing,
repairing, maintaining, and troubleshooting these systems. The Service Manual is the control- How to Differentiate Between Machine Variants
ling publication for a service call. To ensure product understanding, complete the Xerox Ser-
The machines will be identified in this manual by the model identifier 6510N/DN/DNI or 6515N/
vice Training Program for this printer.
DN/DNI.

Organization When a procedure, parts list description or other reference is unique amongst different models
Section titles and the information contained in each is presented in the following paragraphs: of machine, the appropriate model designator is indicated. Any artwork is also specific. The
Phaser 6510 and WorkCentre 6515 models may also be referred to as SFP and MFP respec-
Section 1 Service Call Procedures tively.
This section is used to start and complete a service call. The procedures in this section will
either direct you to a Repair Analysis Procedure (RAP), or identify a faulty component or sub- NOTE: This manual services all configurations of the machine. Ignore references to options
assembly. not installed on the machine.

Section 2 Status Indicator Repair Analysis Procedures

Warnings, Cautions and Notes
This section contains the Repair Analysis Procedures (RAPs) and checkouts necessary to WARNING
diagnose, isolate and repair faults other than image quality faults. A warning is used whenever an operating or maintenance procedure, practice, condi-
tion or statement, if not strictly observed, could result in personal injury.
Section 3 Image Quality A translated version of all warnings is in Translation of Warnings.
This section contains the Image Quality Repair Analysis Procedures (IQ RAPs), checkouts and
setup procedures necessary to diagnose, isolate and repair image quality faults. CAUTION
A caution is used whenever an operation or maintenance procedure, practice, condition or
Section 4 Repairs/Adjustments statement, if not strictly observed, could result in damage to the equipment.
This section contains the instructions for removal, replacement, and adjustment of parts.
NOTE: A note appears to highlight a procedure, practice, condition or statement.
Section 5 Parts List Service Acronyms
This section contains the illustrated spare parts list. Any part that is spared or that must be
While using this service documentation, you may encounter acronyms that are unfamiliar.
removed to access a spared part is illustrated.
To find definitions for Xerox acronyms, go to the following page in your web browser, then enter
Section 6 General Procedures / Information
the acronym and click Search:
This section contains all other procedures, product specifications and general information.
https://open.xerox.com/Services/acronym
Section 7 Wiring Data
This section contains the wiring diagrams.

Section 8 Principles of Operation

This section contains details of printer operation and component locations.

Component Names
Names of parts that appear in the disassembly procedures may not be exactly the same as the
names that appear on the part or listed in the Parts List. For example; a part called the Regis-
tration Chute Assembly may appear on the Parts List as Assembly, Chute REGI.

Revised BUS Update: July 2020 10/2017 Introduction

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual iii About This Manual, How To Use This Manual
Change History • PL 7.1 Fuser
• PL 9.1 Tray
This page gives information on major changes to the service manual. Go to the relevant
update. • PL 10.3 Option Feeder (3/3)
• PL 15.2 Registration (2/2)
• BUS Update June 2018 • PL 50.1 Scanner
• BUS Update July 2019 • PL 18.5 Electrical SFP (1/4)
• BUS Update July 2020 • GP 7 Machine Specifications and Configuration
• GP 12 How to Check a Solenoid or Clutch
BUS Update June 2018 • GP 15 Special Boot Modes
The following procedures are updated: • GP 18 Printing Reports
• SCP 7 Configurations and Options • GP 28 Supplies Plan Conversion
• 024-933, 940, 941 Drum Cartridge Y Life End RAP • GP 37 Reset Administrator Password
• 077-323 PH Motor Fail RAP • dC 131 NVM Tables
• 091-312 HVPS CC Fail RAP • dC 132 Device ID/Billing data
• 116-314 Ethernet Address Fail RAP • dC 945 IIT Calibration
• 116-325 ESS Fan Fail RAP • dC 991 Toner Density Adjustment
• 124-310-314, 316, 318, 322, 324, 325, 340, 356, 357, 360 ID/Billing/Data Mismatch RAP • dC 1010 Signals Sending Test
• OF 1 Unusual Noises RAP • dC 1011 Relay On/Off Test
• OF 2 Blank UI RAP BUS Update July 2020
• OF 3 POST Fault Codes (LED) Complete RAP
• 010-105, 010-106 Fusing Assembly Exit Sensor RAP
• IQ21 Skew Check • 124-315, 317, 355 DC132 Error 02, 04 and 14 RAP
• IQ22 Registration Check • REP 18.3 ESS PWB (MFP)
• REP 2.1 LPH Color Head Assembly • REP 18.21 ESS PWB (SFP)
• REP 2.3 LPH Xerographic CRUM FFC Kit • GP 15 Special Boot Modes
• REP 18.1 MCU PWB (MFP) • 061-362 to 061-393 LPH Fault RAP
• REP 18.19 MCU PWB (SFP) • PL 18.1 Electrical WC6515 (1/4)
• 5 Parts Lists • PL 1.1 UI (WC6515)
• GP 15 Special Boot Modes • PL 1.2 UI (P6510)
• GP 28 Supplies Plan Conversion • PL 2.1 LPH
• dC132 Device ID / Billing Data • PL 3.1 Drive
• Change Tags • PL 6.1 Transfer
• PL 7.1 Fuser
BUS Update July 2019 • PL 10.1 Option Feeder (1/3)
• Change History • PL 10.2 Option Feeder (2/3)
• SCP 1 Initial Actions • PL 15.2 Registration (2/2)
• 016-426 Remote Services Error RAP • PL 18.5 Electrical P6510 (1/4)
• 041-340 to 041-363 MCU NVM (EEPROM) Fail RAP • PL 19.2 Cover WC6515 (2/2)
• 059-314, 315, 326 Fusing Assembly HR STS RAP • PL 19.4 Cover P6510 (2/2)
• 092-318 to 092-321 ADC Patch System Fail RAP • PL 50.1 Scanner
• 102-356 EWS Soft Fail RAP
• 124-310-314, 316, 318, 322, 324, 325, 340, 356, 357, 360 ID/Billing/Data Mismatch RAP
• REP 2.1 LPH Color Head Assembly
• PL 5.1 Dispenser

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Change History iv Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Service Safety Summary • Do not use aerosol cleaners. The use of supplies that are not approved may cause poor
performance and could create a hazardous condition.
General Guidelines • Do not burn any consumables or routine maintenance items. For information on Xerox
For qualified service personnel only: Refer also to the section Electrical Safety. supplies recycling programs, go to www.xerox.com/gwa.

Avoid servicing alone: Do not perform internal service or adjustment of this product unless
Safety Labels
another person capable of rendering first aid or resuscitation is present. Read and obey all posted caution, warning, and danger labels. Throughout the printer, these
safety labels are displayed on potentially dangerous components. As you service the printer,
WARNING check to make certain that all safety labels remain in place.

Take care, a hazardous voltage is present at the C inlet, LVPS PWB (PL 18.1 Item 16/PL • Caution: An unapparent hazard exists that may cause personal injury or damage to the
18.5 Item 16), and ESS MFP/ESS SFP PWBs (PL 18.1 Item 5/PL 18.5 Item 5). Electricity
equipment. For example, a panel may cover the hazardous area.
can cause death or injury.
• Warning: An unapparent hazard exists that may cause serious personal injury.
• Danger: An unapparent hazard exists that may cause serious personal injury or death.
Use care when servicing with power applied: Dangerous voltages may exist at several points in
this product. To avoid personal injury, do not touch exposed connections and components Safety Interlocks
while power is on. Disconnect power before removing the power supply shield or replacing Use caution so that the safety devices for preventing accidents (interlocks switches, fuses,
components. thermostats, etc.) and the protective parts for users (covers, control panel, etc.) can function as
intended. Make sure all covers are in place and all interlock switches are functioning correctly
Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces and other metallic after you have completed a service call. If you bypass an interlock switch, use extreme caution
objects could come into contact with dangerous voltages and currents. when working on or around the printer. Figure 1 and Figure 2 show the interlock switch loca-
tions and circuitry.
Electrical Safety
• Use the Power Cord supplied with the printer.
• Plug the Power Cord directly into a properly grounded electrical outlet.
• Do not use a ground adapter plug to connect the printer to an electrical outlet that does
not have a ground connection terminal.
• Do not use an extension cord or power strip.
• Do not place the system in an area where people might step on the power cord.
• Do not place objects on the power cord.
• Do not block ventilation openings. These openings prevent printer overheating.
• Do not drop paper clips or staples into the printer.
Operational Safety
The printer and supplies were designed and tested to meet strict safety requirements. These
include safety agency examination, approval, and compliance with established environmental
standards.

Pay attention to these safety guidelines to ensure the continued, safe operation of the printer.
• Use the supplies specifically designed for your system. The use of unsuitable materials
may cause poor performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with, the system, options and
supplies.

NOTE: The Total Satisfaction Guarantee is available in the United States and Canada. Cover-
age may vary outside these areas; please contact your local representative for details.

Maintenance Safety
• Do not attempt maintenance not specifically described in the printer documentation.

Figure 1 Safety Interlock Switch Locations

Revised BUS Update: July 2020 10/2017 Introduction

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual v Service Safety Summary
 Drive Units
When servicing gears or other driving units, be sure to Switch off the machine, switch and
unplug the power cord. Drive them manually when required.

High-Temperature Units
When servicing high-temperature units (securing unit, etc.), be sure to turn them off to prevent
burns, injuries and other troubles. Remove the power plug and wait 40 minutes before starting
service processes so they have cooled down sufficiently.

Routing Wire Harnesses

Before starting the service operation, carefully check how the harness wires are routed. When
routing them, check that they are routed in the same way as they were before the servicing,
and that they are not pinched or do not interfere with the corners or edges of any operating
components.

Battery
A lithium battery is used on the ESS PWB.

WARNING
To avoid the possibility of fire or explosion, always replace the battery with the same
type, and dispose of old batteries as required by local regulations.

Figure 2 Safety System Schematic

Introduction 10/2017 Revised BUS Update: July 2020

Service Safety Summary vi Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Symbols Used on the Product
The following precautionary symbols may appear on the machine.

Figure 1 indicates Danger High Voltage.

Figure 5 Pinch Injury symbol

Figure 6 is the symbol to use caution (or draws attention to a particular component). Refer to
the manual(s) for information.

Figure 1 High Voltage symbol

Figure 2 is the Protective Ground (Earth) symbol.

Figure 6 Use Caution symbol

Figure 7 is the symbol indicating that the item is sensitive and should not be touched.

Figure 2 Protective Ground (Earth) symbol

Figure 3 is the symbol indicating a hot surface. Use caution to avoid personal injury.

Figure 7 Do Not Touch symbol

Figure 8 is the symbol indicating the item is sensitive to sunlight, and exposure to it will reduce
its life span.
Figure 3 Hot Surface symbol

Figure 4 is the symbol indicating that the surface is hot while the printer is running. After turning
off the power, wait 30 minutes.

Figure 8 No Sunlight symbol

Figure 9 is the symbol indicating the item is sensitive to any light, and exposure to it will reduce
its life span.

Figure 4 Wait 30 Minutes symbol

Figure 5 is the symbol indicating where to avoid pinching fingers in the printer. Use caution to
avoid personal injury.

Figure 9 No Light symbol

Revised BUS Update: July 2020 10/2017 Introduction

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual vii Symbols Used on the Product
Voltage Measurement and Specifications Health and Safety Incident Reporting
Table 1 shows the voltages present in the WorkCentre 6515. Measurements of DC voltage I. Summary
must be made with reference to the specified DC Common, unless some other point is refer- This section defines requirements for notification of health and safety incidents involving Xerox
enced in a diagnostic procedure. All measurements of AC voltage should be made with respect
products (equipment and materials) at customer locations.
to the adjacent return or ACN wire.

Table 1 Voltage Measurement and Specifications

II. Scope
Xerox Corporation and subsidiaries worldwide.
Voltage Specification
Input Power 220V 198VAC to 254VAC III. Objective
Input Power 100V 90VAC to 135VAC To enable prompt resolution of health and safety incidents involving Xerox products and to
Input Power 120V 90VAC to 135VAC ensure Xerox regulatory compliance.
+5VDC +4.75VDC to +5.25VDC
+24VDC +23.37VDC to +27.06VDC IV. Definitions
Incident:
Logic Voltage Levels An event or condition occurring in a customer account that has resulted in injury, illness or
Table 2 show the logic levels present in the WorkCentre 6515. Measurements of logic levels property damage. Examples of incidents include machine fires, smoke generation, physical
must be made with reference to the specified DC Common, unless some other point is refer- injury to an operator or service representative. Alleged events and product conditions are
enced in a diagnostic procedure. included in this definition.

Table 2 Logic Levels V. Requirements

Voltage H/L Specification Initial Report:
+5VDC H = +3.00VDC or greater 1. Xerox organizations shall establish a process for individuals to report product incidents to
L = below 0.8VDC Xerox Environment Health & Safety within 24 hours of becoming aware of the event.
+3.3VDC H = +2VDC or greater 2. The information to be provided at the time of reporting is contained in Appendix A (Health
L =below 0.8VDC and Safety Incident Report involving a Xerox product).
3. The initial notification may be made by any of the following methods:
DC Voltage Measurement in RAPs • Email Xerox EH&S at: usa.product.incident@xerox.com.
The RAPs have been designed so that when it is required to use the DMM to measure a DC • Fax Xerox EH&S at: 585-422-2249.
voltage, the first test point listed is the location for the red (+) meter lead and the second test
NOTE: If sending a FAX, please also send the original via internal mail.
point is the location for the black meter lead. For example, the following statement may be
found in a RAP. Responsibilities for resolution:
1. Business Groups/Product Design Teams responsible for the product involved in the inci-
There is +5VDC from P/J7 to P/J68. dent shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
In this example, the red meter lead would be placed on P/J7 and the black lead on P/J68.
b. Fund all field retrofits.
If a second test point is not given, it is assumed that the black meter lead may be attached to 2. Field Service Operations shall:
chassis ground. a. Preserve the Xerox product involved and the scene of the incident inclusive of any
associated equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S
and/or the Business Division.
c. Implement all safety retrofits.
3. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.

Introduction 10/2017 Revised BUS Update: July 2020

Voltage Measurement and Specifications, Health and viii Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 d. Define actions to correct confirmed incidents. Regulatory Specifications
VI. Appendices Xerox has tested this product to electromagnetic emission and immunity standards. These
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is avail- standards are designed to mitigate interference caused or received by this product in a typical
able in the location that follows: office environment.
• GSN Library 1789
United States (FCC Regulations)
The WorkCentre 6515 has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a commercial installation. This equipment generates,
uses, and can radiate radio frequency energy. If it is not installed and used in accordance with
these instructions, it may cause harmful interference to radio communications. Operation of
Class A equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his/her own expense. There is no guarantee
that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment Off and On, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiver.

• Increase the separation between the equipment and receiver.
• Connect the equipment to a different electrical circuit.
• Consult the dealer or an experienced radio/television technician for help.
Any modifications not expressly approved by Xerox could void the user's authority to operate
the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface
cables.

Canada (Regulations)
This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

European Union

CE Mark

The CE mark (Figure 1) applied to this product symbolizes

Xerox’s declaration of conformity with the following applica-
ble Directives of the European Union as of the dates indi-
Figure 1 CE Symbol cated:

February 26, 2014, Low Voltage Directive 2014/35/EU

April 20, 2014, Electromagnetic Compatibility Directive 2014/30/EU

This product, if used properly in accordance with the user's instructions, is neither dangerous
for the consumer nor for the environment.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual ix Health and Safety Incident Reporting, Regulatory
To ensure compliance with European Union regulations, use shielded interface cables. Translation of Warnings
A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.

WARNING
Take care, a hazardous voltage is present at the C inlet, LVPS PWB (PL 18.1 Item 16/PL
18.5 Item 16), and ESS MFP/ESS SFP PWBs (PL 18.1 Item 5/PL 18.5 Item 5). Electricity
can cause death or injury.
DANGER: Faire attention, une tension électrique dangereuse est présente au niveau de
la sortie de l'inverseur de la lampe d'exposition.
AVVERTENZA: fare attenzione alla carica elettrica di uscita dell'invertitore della lampada
di esposizione. L'elettricità può causare infortuni o morte.
VORSICHT: Achtung: Spannung am Ausgang des Belichtungslampeninverters.
AVISO: Tenga cuidado; hay tensión peligrosa en la salida del inversor de la lámpara de
exposición. La electricidad puede causar lesiones e incluso la muerte.

WARNING
Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.
DANGER: Isolez la machine de l’alimentation électrique lorsque vous effectuez des
tâches ne nécessitant pas l’électricité. Reportez-vous à GP 4. L’électricité peut être à
l’origine de blessures, voire d’un accident mortel. Les pièces amovibles peuvent être à
l’origine de blessures.
AVVERTENZA: Isolare la macchina dall’alimentazione elettrica quando si eseguono
attività che non richiedono elettricità. Vedere GP 4. L’elettricità può causare morte o
lesioni personali. Le parti in movimento possono causare lesioni personali.
VORSICHT: Gerät bei Arbeiten, die keinen Strom erfordern, von der Stromversorgung
trennen. Andernfalls besteht Stromschlaggefahr und Verletzungsgefahr durch bewegli-
che Teile. Siehe auch GP 4.
AVISO: Mantenga la máquina aislada de la energía eléctrica mientras realiza tareas que
no necesitan electricidad. Consulte GP 4. La electricidad puede causar lesiones e
incluso la muerte. Las partes móviles pueden causar daños.

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Regulatory Specifications, Translation of Warnings x Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Perform the steps in the following procedure carefully. Failure to follow this procedure
the customer supply while performing tasks that do not need electricity. Electricity can carefully could result in electrical shock and personal injury.
cause death or injury. Moving parts can cause injury. DANGER: Faire très attention en effectuant les étapes de la procédure suivante. Si cette
DANGER: Mettez la machine hors tension. Reportez-vous à GP 4. Déconnectez le cor- procédure n'est pas strictement respectée, il y a des risques d'électrocution et d'autres
don d'alimentation de l'alimentation du client lorsque vous réalisez des tâches qui ne blessures.
nécessitent pas d'électricité. L'électricité peut être à l'origine de blessures, voire d'un AVVERTENZA: Si prega eseguire attentamente la seguente procedura. Omettere di
accident mortel. Les pièces amovibles peuvent être à l'origine de blessures. eseguire attentamente la procedura indicata può provocare forti scosse e gravi ferite.
AVVERTENZA: Spegnere la macchina. Vedere GP 4. Scollegare il cavo di alimentazione VORSICHT: Befolgen Sie die Schritte der folgenden Anleitung genau. Die Nichtbefol-
dall'alimentatore quando si eseguono attività che non richiedono elettricità. L'elettricità gung dieser Anweisungen kann elektrischen Schlag oder andere Körperverletzungen
può causare morte o lesioni personali. Le parti in movimento possono causare lesioni zur Folge haben.
personali. AVISO: Lleve a cabo los pasos del procedimiento siguiente con mucho cuidado. No
VORSICHT: Schalten Sie die Stromversorgung der Maschine ab. Siehe auch GP 4. Zie- seguir este procedimiento cuidadosamente puede ocasionar una descarga eléctrica y
hen Sie das Stromkabel ab, wenn Sie Aufgaben ausführen, für die keine Stromversor- lesiones personales
gung benötigt wird. Stromschläge können Todesfällen oder Verletzungen verursachen.
Bewegliche Teile können zu Verletzungen führen.
AVISO: Apague la electricidad de la máquina. Consulte el GP 4. Desconecte el cable de WARNING
alimentación eléctrica de la toma de pared mientras esté realizando tareas que no
Use extreme care when working in the following area. Some of the components are elec-
necesiten corriente. La electricidad puede causar daños o la muerte. Las partes móviles
trically energized and could cause electrical shock and personal injury if touched.
pueden causar daños.
DANGER: Faire très attention en travaillant dans la zone suivante. Certains éléments
portent une charge électrique et présentent un risque d'électrocution et de graves bles-
sures s'ils sont touchés.
WARNING
AVVERTENZA: Maneggiare la seguente area con la massima precauzione. Alcuni com-
Do not work in a confined space. 1 m (39 inches) space is needed for safe working. ponenti sono carici di corrente elettrica e se toccati possono provocare scosse
DANGER: Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire elettriche e lesioni.
pour un dépannage en toute sécurité.
VORSICHT: Bei Arbeiten in folgenden Bereichen besondere Vorsicht walten lassen.
AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno Einige der Komponenten sind elektrisch aufgeladen und können bei Berührung einen
un metro attorno alla macchina per la sicurezza dell'operatore. Stromschlag und körperliche Verletzung verursachen
VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten. AVISO: Tenga mucho cuidado al trabajar en el área siguiente. Algunos de los compo-
AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar nentes están cargados eléctricamente y podrían producir descargas y lesiones, si se
con seguridad. tocan

WARNING WARNING
Use high voltage probes when testing high voltage. Electricity can cause death or injury. Do not work in a confined space. 1 m (39 inches) space is needed for safe working.
DANGER: Utilisez des sondes haute tension lorsque vous testez les hautes tensions. DANGER: Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire
L'électricité peut être à l'origine de blessures, voire d'un accident mortel. pour un dépannage en toute sécurité.
AVVERTENZA: Quando si esegue il test della tensione ad alto voltaggio, utilizzare pun- AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno
tali appropriati. L'elettricità può causare morte o lesioni personali. un metro attorno alla macchina per la sicurezza dell'operatore.
VORSICHT: Verwenden Sie ein Hochspannungsmessgerät zur Prüfung von Hochspan- VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten.
nung. Stromschläge können Todesfällen oder Verletzungen verursachen. AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar
AVISO: Utilice sondas preparadas para alto voltaje cuando esté comprobando puntos con seguridad.
de alto voltaje. La electricidad puede causar daños o la muerte.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual xi Translation of Warnings
 WARNING WARNING
Use safe handling procedures when removing the module. Refer to GP 16. The module USA and Canada. Do not install this machine in a hallway or exit route that does not
is heavy. have 1.12 m (44 inches) of space additional to the normal space requirements in front of
DANGER: Conformez-vous aux procédures de manipulation de sécurité pour le retrait the machine. To conform with fire regulations this additional 1.12 m (44 inches) of space
du module. Reportez-vous à GP 16. Le module est lourd. is needed in front of the machine in hallway and exit routes.
AVVERTENZA: Utilizzare procedure di gestione sicure durante la rimozione del modulo. DANGER: États-Unis et Canada. Si cette machine est installée dans un couloir ou une
Vedere GP 16. Il modulo è pesante. voie de sortie, 1,12 m (44 pouces) d'espace supplémentaire à l'espace normal doit être
disponible devant la machine conformément aux normes de sécurité d'incendie.
VORSICHT: Verwenden Sie sichere Vorgehensweisen zum Entfernen des Moduls. Siehe
auch GP 16. Das Modul ist sehr schwer. AVVERTENZA: N/A
AVISO: Utilice los procedimientos de seguridad cuando elimine el módulo. Consulte el VORSICHT: N/A
GP 16. El módulo es pesado. AVISO: Estados Unidos y Canadá. No instale esta máquina en un corredor o ruta de sal-
ida que no tenga 1.12 m (44 pulgadas) de ancho delante de la máquina, sin incluir el
espacio que ocupe la máquina. Este espacio adicional de 1.12 m (44 pulgadas) delante
WARNING de la máquina en corredores y rutas de salida es necesario para cumplir los requisitos
de las normas sobre incendios.
Follow the service procedure exactly as written. Use of controls or adjustments other
than those specified in this manual, may result in an exposure to invisible laser radia-
tion. During servicing, the invisible laser radiation can cause eye damage if looked at
directly. WARNING
DANGER: Les procédures de dépannage doivent être suivies à la lettre. Si les réglages Use only Xerox materials and components. This product is safety certified using Xerox
ou vérifications ne sont pas effectués suivant les instructions de ce manuel, il peut y materials and components. The use of non Xerox materials and components may invali-
avoir un risque d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des date the safety certificate.
lésions oculaires s'il est observé directement. DANGER: N'utilisez que des matières premières et des composants Xerox. La sécurité
AVVERTENZA: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo du produit est assurée dans le cadre de son utilisation avec des matières premières et
di dispositivi di controllo o di registrazione diversi da quelli riportati in questo manuale des composants Xerox. L'utilisation de matières premières et de composants autres
potrebbe comportare un'esposizione a radiazioni laser invisibili. Tali radiazioni possono que ceux de Xerox risque d'invalider le certificat de sécurité.
danneggiare gli occhi se si guarda direttamente il fascio laser durante gli interventi di AVVERTENZA: Utilizzare solo materiali e componenti Xerox per avvalersi della certifica-
servizio. zione di protezione. L'utilizzo di materiali e componenti non Xerox può rendere nulla la
VORSICHT: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen. certificazione di protezione.
Der Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich VORSICHT: Verwenden Sie nur Materialien und Komponenten von Xerox. Dieses
in diesem Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laser- Produkt besitzt die Sicherheitszertifizierung bei Verwendung von Xerox-Materialien und
strahlung frei gesetzt wird. Direkter Blickkontakt mit dem Laserstrahl kann bleibende -Komponenten. Die Verwendung von Materialien und Komponenten anderer Hersteller
Augenschäden verursachen. setzt möglicherweise das Sicherheitszertifikat außer Kraft.
AVISO: Siga los procedimientos de mantenimiento tal como están descritos. El uso de AVISO: Utilice solo los materiales y componentes Xerox. Este producto dispone de un
controles o ajustes no especificados en este manual puede tener como resultado la certificado de seguridad si se utilizan los materiales y componentes Xerox. Este certifi-
exposición a radiación láser invisible. Durante las operaciones de mantenimiento, la cado de seguridad no será válido si se utilizan materiales y componentes que no sean
radiación de láser invisible puede causar daños en los ojos si se mira directamente a de Xerox.
ella.

WARNING
Do not touch the Fuser while it is hot.
DANGER: Ne pas toucher au four pendant qu'il est encore chaud.
AVVERTENZA: Non toccare il fonditore quando è caldo.
VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.
AVISO: No toque el fusor mientras está caliente.

Introduction 10/2017 Revised BUS Update: July 2020

Translation of Warnings xii Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 WARNING Technical Support Information
Do not handle the Fuser components until they have cooled. Some Fuser components The Xerox Service Manual is the primary document used for repairing, maintaining, and trou-
operate at hot temperatures and can produce serious personal injury if touched. bleshooting the Phaser 6510 and WorkCentre 6515. To ensure complete understanding of
DANGER: Ne pas manipuler les éléments du four avant de les laisser refroidir. Certains these products, participation in Xerox Service Training is strongly recommended. To service
éléments du four fonctionnent à des températures très élevées et peuvent causer de these products, certification for these products is required.
graves blessures s'ils sont touchés.
AVVERTENZA: Non maneggiare i componenti del fusore finché non sono raffreddati. For updates to the Service Manual, Service Bulletins, knowledge base, etc., go to:
Alcuni di questi componenti funzionano ad alte temperature e possono provocare gravi • Xerox Global Service Net - https://www.xrxgsn.com/secure/main.
ferite se vengono toccati. For further technical support, contact your assigned Xerox Technical Support representative.
VORSICHT: Die Fixieranlage sollte erst gehandhabt werden, wenn diese genügend
abgekühlt ist. Einige Teile der Fixieranlage erzeugen übermäßige Hitze und führen bei
der Berührung zu schweren Verbrennungen.
AVISO: No manipule los componentes del fusor antes de que se enfríen. Algunos de los
componentes del fusor funcionan a altas temperaturas y pueden ocasionar daños per-
sonales graves si se los toca.

WARNING
Do not attempt to remove or lift the following component with less than 2 people. The
component is very heavy and requires at least 2 people to lift or remove it. Any attempt
to remove or lift the component with less than 2 people could result in serious personal
injury.
DANGER: Ne pas tenter d'enlever ou soulever l'élément suivant tout seul. Cet élément
est très lourd; au moins 2 personnes doivent être présentes pour le soulèvement ou la
dépose. Toute tentative d'enlever ou soulever cet élément sans la collaboration d'au
moins 2 personnes peut causer de graves blessures.
AVVERTENZA: Non tentare di togliere o sollevare il componente seguente con meno di
2 persone. Il componente è molto pesante e richiede almeno 2 persone per sollevarlo o
rimuoverlo. Tentare di rimuovere o sollevare questo componente con meno di 2 persone
può provocare gravi ferite.
VORSICHT: Versuchen Sie keinesfalls, die folgende Komponente mit weniger als 2 Per-
sonen zu entfernen oder zu heben. Die Komponente ist sehr schwer, daher werden
mindestens 2 Personen benötigt, um sie zu heben oder zu entfernen. Der Versuch, die
Komponente mit weniger als 2 Personen zu entfernen oder zu heben, kann schwere Kör-
perverletzung zur Folge haben.
AVISO: No intente levantar o retirar el componente siguiente usando menos de 2 perso-
nas. El componente es muy pesado, y se necesitan por lo menos 2 personas para levan-
tarlo o retirarlo. Intentar retirar o levantar el componente usando menos de 2 personas
puede resultar en lesionales personales serias.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual xiii Translation of Warnings,
Introduction 10/2017 Revised BUS Update: July 2020
Translation of Warnings, xiv Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 1 Service Call Procedures
SCP 1 Initial Actions........................................................................................................ 1-3
SCP 2 First Call Actions .................................................................................................. 1-4
SCP 3 Normal Call Actions ............................................................................................. 1-4
SCP 4 Fault Analysis ...................................................................................................... 1-5
SCP 5 Subsystem Maintenance ..................................................................................... 1-6
SCP 6 Final Actions ........................................................................................................ 1-9

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 1-1
Service Call Procedures 10/2017 Revised BUS Update: July 2020
1-2 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
SCP 1 Initial Actions 3. If the printer is connected to a network and has a TCP/IP address, view the printer’s web
page using a web browser.
Initial Actions are used to gather information on printer performance
a. Open a web browser.
Start a service call with SCP 1 and end with SCP 6 Final Actions. b. Enter the printer’s IP address as the URL.
c. Select > > and the fault history displays.
Also refer to Machine Specifications, GP 7.

Procedure
WARNING
solate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.
WARNING
Do not work in a confined space. 1 m (39 inches) space is needed for safe working.

NOTE: Ignore references to options not installed on the printer.

1. Identify the problem.

• Verify the reported problem does exist.
• Ask the operator to describe or demonstrate the problem.
• Print normal customer prints and service test prints.
• Make note of any print-quality problems in the test prints.
• Print a Usage Profile, if the printer is able to print.
2. Make note of any mechanical or electrical abnormalities present.
3. Make note of any unusual noise or smell coming from the printer.
4. To view engine error and jam histories, perform Diagnostics dC118, dC120, dC122, and
dC125.
5. Take note of symptoms or error messages.
6. Make sure:
a. The power cord is connected to the wall outlet and to the machine.
b. The AC input from the wall outlet is within specifications.
c. Paper is loaded correctly and all paper trays and covers are closed
d. If installed, the USB cable or network connection is installed correctly.
7. If available, check the service log book for any previous actions that may be relevant to
the call.
8. If this is the first service call to this printer, perform SCP 2 First Call Actions, otherwise go
to SCP 3 Normal Call Actions.
Accessing Engine Fault History
Listed below are three ways in which you can access fault history. Additional fault history infor-
mation appears in GP 2.

NOTE: Error and fault code definitions appear in Section 2.

1. Read (if possible) fault history from Device -> Support -> Support Pages -> Error History
Report on the control panel. The error history is listed on screen.
2. Accessing fault history in Service Diagnostics

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 1-3 SCP 1
SCP 2 First Call Actions SCP 3 Normal Call Actions
First Call Actions are used for the first service call. Normal Call Actions are used to determine the reason for the service call.

Procedure Procedure
1. Check the machine configuration with the customer, refer to Machine Specifications, GP
NOTE: If a fault message appears at any time. Refer directly to the RAP for the fault message
7. Check that all required hardware and software is installed and/or enabled.
and perform the procedure.
2. Check that all the relevant machine settings are correctly entered, refer to GP 4 System
Administration Tools. If possible, perform the following:
3. If a fault is present, go to SCP 3 Normal Call Actions. If there is no fault present, go to 1. Review any defective print samples.
SCP 6 Final Actions. 2. Determine that the user accessible settings are correct. If necessary refer to the user doc-
4. Enter the printer and customer details in the service log. umentation.
3. Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.
4. Print the Customer Assistance Report (Call for Assistance), then record the total print
count.
5. Go to SCP 4 Fault Analysis.

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SCP 2, SCP 3 1-4 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
SCP 4 Fault Analysis • GP 22 Installation Space Requirements
• GP 23 First Print Output Time
Fault Analysis is used to identify a fault.
• GP 24 Restriction of Hazardous Substances (RoHS)
Procedure • GP 26 Media Specifications
When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all • GP 27 Environmental Data
modes until the fault is determined. In the instance of finding more than one fault or failure, cor- • GP 28 Supplies Plan Conversion
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte- • GP 29 How to Check a Dispenser Motor
nance.
• GP 30 IP (ESS) Specifications
• GP 31 IIT Specifications
Fault Codes
• GP 32 FAX Specifications
If a fault code is displayed, go to the relevant RAP. Also refer to Unresolved Faults.
• GP 33 Interior and Exterior Cleaning
Control Panel Faults • GP 34 Cleaning the Scanner and DADF
• GP 35 Setting Up an Ethernet Connection
If the power is on but the Control Panel is blank, test the Control Panel with dc305.
• GP 36 How to Manually Configure an IP Address
Image Quality Defects • GP 37 Reset Administrator Password
If the image quality is defective, go to the IQ1 Image Quality Entry RAP. • GP 38 Obtaining Audit and Device Logs
• GP 39 FFC Cables
Unresolved Faults
If a fault cannot be resolved using the appropriate RAP, and only if instructed by 2nd level sup-
port, obtain a device log. Refer to GP 38 Obtaining Audit and Device Logs. Escalate the prob-
lem to 2nd level support.

Additional Information
If necessary, refer to the following general procedures and information:
• GP 1 Using the Service Diagnostics
• GP 2 Fault Codes and History Logs
• GP 3 Device Information
• GP 4 How to Switch Off or Switch On the Printer
• GP 6 Electrostatic Discharge Prevention
• GP 7 Machine Specifications
• GP 8 General Disassembly Precautions
• GP 9 Firmware Version Upgrade
• GP 10 How to Check a Motor
• GP 11 How to Check a Sensor
• GP 12 How to Check a Solenoid or Clutch
• GP 13 How to Check a Switch
• GP 14 How to Clone Device Settings
• GP 15 Special Boot Modes
• GP 16 Separate System Modules
• GP 17 External FAX Line Test
• GP 18 Printing Reports
• GP 19 Intermittent or Noise Problem
• GP 20 How to Safely Lift or Move the Printer
• GP 21 Machine Lubrication

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 1-5 SCP 4
SCP 5 Subsystem Maintenance Dimensions and Mass of Consumables
The WC6515 and P6510 contain the consumables shown in Table 1:
Subsystem Maintenance contains information regarding the component life of the machine.

Table 2 Dimensions and Mass of Consumables

Procedure
Consumable Width (mm) Depth (mm) Height (mm) Mass (g)
WARNING
Toner Cartridges C, M, Y, 61.3 180 57.3 K: 100/120/140
Isolate the machine from the electrical supply while performing tasks that do not need
K C,M,Y: 90/110/120
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
(Figure 1) (STD / HI / EX-HI)
injury.
Drum Cartridges C, M, Y, 77.3 335.4 78.5 720
1. Clean the Pick Rollers on every call.
K
2. Use the Control Panel to check maintenance item counters.
(Figure 2)
3. Compare the counter values to those listed in Table 1.
Waste Cartridge 357 176.3 33 250
4. Advise the customer of any routine maintenance items that are approaching or over the (Figure 3)
service limit.
Inspection
Lubrication
CAUTION
Plastic parts deteriorate when unspecified lubricants or chemicals are used. To avoid damage,
use only approved lubricant.
The printer is lubricated during assembly at the factory and does not require periodic lubrica-
tion. Some parts require lubrication following replacement. These parts are identified in the
replacement procedures. When lubricating during replacement, use approved grease.

Component Life
The design life of the major components are shown in Table 1. Environmental conditions and Figure 1 Toner Cartridge
actual use will vary these factors. The component life shown in Table 1 is for reference only.

Table 1 Design Life of Major Components

1. Pick and Nudger Rollers 100,000 pages

2. Separator Roller 100,000 pages
3. Transfer Unit / Transfer Roller 100,000 images
4. Fuser 100,000 images
5. Feed Rollers 100,000 pages
6. Waste Cartridge 30,000 pages
7. Drum Cartridge 48,000 pages
Figure 2 Drum Cartridge
Consumables and Maintenance
Consumables consist of C, M, Y, and K Toner Cartridges, C, M, Y, and K Drum Cartridges, and
the Waste Cartridge.

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SCP 5 1-6 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 • Transfer Belt unit + Transfer Roller unit: 100 kPV (life of machine)
• DADF Feed Rollers: 100 kPV (WorkCentre WC6515 only) (life of machine)

Figure 3 Waste Cartridge

Consumables Life Expectancies

Each Toner Cartridge (except starter cartridges) has a CRUM (Customer Replaceable Unit
Monitor) to record regional and toner usage information. The CRUM maintains a count of the
amount of toner consumed. When the count reaches set values, warning and error messages
appear to notify the user when near and end of life status is reached.

Like the Toner Cartridges, each Drum Cartridge has a CRUM to maintain a page count. When
the count reaches a set value, warning and error messages appear to notify the user that the
Drum Cartridge has reached near or end of life status.

NOTE: The specifications showing life ratings are correct at the time of product release. For
the most current values, go to www.xerox.com.

Life ratings are shown in Table 3. Figure 4 WC6515 Routine Maintenance Items

Table 3 Life Expectancies for Consumables

Consumable Capacity
CMYK Standard Capacity Toner Cartridges starter cartridges color: 1,000
black: 1,500
sold cartridges color: 1,000
black: 2,500
CMYK High Capacity/Extra High Capacity sold cartridges color: 2,500 / 4,500
Toner Cartridges black: 6,000 / N/A
metered cartridges color: 2,500
black: 6,000
Drum Cartridge (C, M, Y, K) 48,000
Waste Cartridge 30,000

Routine Maintenance Items

Figure 4 and Figure 5 show the routine maintenance items which are service parts:

• Fuser (110V / 220V): 100 kPV (life of machine)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 1-7 SCP 5
 Table 4 Hardware Kit P6510 and WC6515
Part Number
Type Shape PL Number Size (Quantity)
Screw for sheet metal SM20 M3x8mm 112W27898 (2)
Silver, with washer and
plane washer
E-ring E2 D4 354W027278 (2)
E6 D6 354W024278 (2)

Figure 5 P6510 Routine Maintenance Items

Hardware Kit
The spare parts available for repairs and maintenance includes a hardware kit. The kit contains
miscellaneous screws and e-clips that can be used to replace hardware that is lost or dam-
aged, Table 4.

Since the P6510 and WC6515 use various types of hardware (screws, E-clips), ensure that the
correct hardware is used when installing parts. Use special caution not to confuse the screws
used for plastic with those used for sheet metal. Using the wrong type of screw may result in
damage to the screw threads or other problems.

Table 4 Hardware Kit P6510 and WC6515

Part Number
Type Shape PL Number Size (Quantity)
Screw for plastic ST20 M3x8mm 115W27878 (10)
Silver, tapping ST21 M3x6mm 826E49690 (2)
Screw for sheet metal SM3 M4x6mm 113W35688 (5)
Silver SM18 M3x6mm 116W27678 (10)

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SCP 5 1-8 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
SCP 6 Final Actions
Final Actions are used to evaluate the total operation of the system and to identify the actions
required to complete the service call.

Procedure
Complete the following, if a fault is identified, return to SCP 4 Fault Analysis:

1. Perform the end of call subsystem maintenance actions, SCP 5 Subsystem Maintenance.
2. Exercise the machine in all modes, printing from all trays. If a fault message is displayed
or some other problem is evident, go to SCP 4 Fault Analysis.
3. Make a print of a customer document.
4. If any of the customers selections were changed, return them to the customers preferred
settings. Refer to GP 4 System Administration Tools.
5. At the first service and at any subsequent service where changes are made or options are
added, print the configuration report and store it with machine log book. Discard any pre-
vious versions of the configuration report.
6. Remove and destroy any copies of test patterns.
7. Ensure the machine and service area are clean before leaving the customer premises.
8. Provide customer training if required.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 1-9 SCP 6
Service Call Procedures 10/2017 Revised BUS Update: July 2020
SCP 6 1-10 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 2 Status Indicator RAPs
Troubleshooting Overview 005-500 Write to DADF-ROM Error RAP ........................................................................ 2-35
Troubleshooting Overview .............................................................................................. 2-9 005-941 Not Enough Documents RAP............................................................................ 2-35

Chain 001 - 005 Chain 010

1DC +5VDC Power Fault RAP........................................................................................ 2-13 010-105, 010-106 Fusing Assembly Exit Sensor RAP.................................................... 2-37
1AC +24VDC Power Fault RAP ...................................................................................... 2-13 010-331, 338, 344 Fusing Assembly HR RAP ................................................................ 2-38
002-500 UI Error RAP ..................................................................................................... 2-14
003-311 IIT CDI I/F Mismatch ......................................................................................... 2-14
Chain 016
016-211, 016-212 SW Option Fail Memory Low RAP..................................................... 2-41
003-318, 003-319 IIT Software Fail................................................................................. 2-15
016-214 SW Option Fail (FAX Card) RAP ...................................................................... 2-41
003-320 to 003-343 IISS-ESS Communication Fail........................................................ 2-15
016-234, 016-235 XCP Error RAP .................................................................................. 2-42
003-344 IISS-ESS X Hotline Fail .................................................................................... 2-16
016-242 System GMT Clock Fail RAP ............................................................................ 2-42
003-345, 003-346 X PIO Mismatch RAP ........................................................................ 2-17
016-244 Self-Signed Certificate Auto Update Fail RAP .................................................. 2-43
003-700 Returned Documents Error RAP....................................................................... 2-17
016-310 SSMM Job Log Full RAP .................................................................................. 2-43
003-701 Duplication Prevention Code RAP .................................................................... 2-18
016-311, 315, 319, 354 Scanner/IIT Errors RAP ............................................................ 2-44
003-702 Different Magnification RAP .............................................................................. 2-18
016-320 Document Formatter Fatal Error RAP............................................................... 2-44
003-703, 003-704 Color Correction RAP ........................................................................ 2-19
016-321 FAX Module Error RAP ..................................................................................... 2-45
003-705 Energy Saving Paper Size Mismatch RAP ....................................................... 2-19
016-323 B-Formatter Fatal Error RAP............................................................................. 2-45
003-750 Insufficient Documents Duplex Book RAP ........................................................ 2-20
016-324 Scheduled Image Overwrite RAP ..................................................................... 2-46
003-751 Capacity RAP.................................................................................................... 2-20
016-325 Using Personal Certificate RAP ........................................................................ 2-46
003-752, 932, 935 600dpi Cannot be Scanned RAP ...................................................... 2-21
016-326, 362, 607 UI Cable Connection Fail RAP.......................................................... 2-47
003-753, 913, 930, 933 300dpi Cannot be Scanned RAP .............................................. 2-21
003-754, 003-756 S2X Error RAP................................................................................... 2-22 016-328 Connection Fail RAP......................................................................................... 2-47
016-330 to 016-332 Cont System Memory Fail RAP ...................................................... 2-48
003-757, 931, 934 400dpi Cannot be Scanned RAP ...................................................... 2-22
016-342 to 016-345 Controller Fail RAP ......................................................................... 2-48
003-760, 003-761 Scan Settings Error RAP ................................................................... 2-23
003-763 Adjustment Chart Not Found RAP .................................................................... 2-23 016-346 Cont A4FAX Modem Diagnosis Fail RAP ......................................................... 2-49
016-349 to 016-351 eMMC Card Errors RAP ................................................................. 2-49
003-764 Document Insufficient (image overlay) RAP ..................................................... 2-24
016-352, 609, 610 Internal Network Init/PCI/PCIEX Fail RAP ........................................ 2-50
003-780 Scan Image Compression Error RAP ............................................................... 2-24
003-795 AMS Limit Error RAP ........................................................................................ 2-25 016-353, 356, 606, 608 IOT-Controller Communication Fail RAP .................................. 2-50
016-355, 016-356 Controller ASIC Fail RAP................................................................... 2-51
003-940 Insufficient Memory RAP .................................................................................. 2-25
016-359, 360, 361 Controller USB Fail RAP ................................................................... 2-51
003-941 Insufficient Page Memory RAP ......................................................................... 2-26
003-942, 003-956 Document Size Auto Detect RAP ...................................................... 2-26 016-370 Controller Diagnostic Fail RAP.......................................................................... 2-52
016-371 Controller USB 1.1 Host Fail RAP..................................................................... 2-52
003-944 Repeat Image Count Fail RAP.......................................................................... 2-27
016-383 Controller OS Communication Fail RAP ........................................................... 2-53
003-946 Image Rotation (Copy APS) RAP ..................................................................... 2-27
003-947, 948 Document Error RAP ................................................................................ 2-28 016-400, 401, 402, 403, 406 802.1x Authentication Failure - Network1 RAP................. 2-53
016-404 802.1x Inside Failure RAP ................................................................................ 2-54
003-952 Document Color Mismatch RAP ....................................................................... 2-28
016-405 Certificate DB File Error RAP............................................................................ 2-54
003-955 Documents Size Exchange Error RAP ............................................................. 2-29
003-956 Documents Size Unknown Error RAP .............................................................. 2-29 016-407 to 016-412 XCP Error RAP ............................................................................... 2-55
016-422, 016-423 Offline RAP ........................................................................................ 2-55
003-963, 965, 966 ATS/APS RAP .................................................................................. 2-30
016-424, 016-425 Power Mode RAP .............................................................................. 2-56
003-970, 003-976 FAX Line Memory RAP...................................................................... 2-30
003-971 Prevention Code Detect With The Right To Cancel RAP ................................. 2-31 016-426 Remote Services Error RAP ............................................................................. 2-56
016-427, 428, 429, 430, 431, 432 802.1x Failures (Network 2) RAP.............................. 2-57
003-972 Maximum Stored Page RAP ............................................................................. 2-31
016-450 SMB Host Name Duplicated RAP ..................................................................... 2-57
003-973 Image Rotation RAP ......................................................................................... 2-32
003-974 Next Original Specification RAP ....................................................................... 2-32 016-453, 016-454 IPv6/Dynamic DNS Failure RAP........................................................ 2-58
016-455, 016-456 SNTP Time Out RAP ......................................................................... 2-58
003-977 Document Mismatch (Multi Scan) RAP............................................................. 2-33
016-461 Under Non-transmitted Image Log Stagnation RAP ......................................... 2-59
003-978 Color Document Mismatch (Multi Scan) RAP ................................................... 2-33
016-500 ROM Write Error (During DLD Method) RAP.................................................... 2-59
005-121, 123, 124, 125, 305, 900, 906, 908, 911, 940 DADF Jam RAP ........................ 2-34
016-503 to 016-505 SMTP Server Fail for Redirector RAP ............................................ 2-60
005-210, 005-275 DADF Fail RAP .................................................................................. 2-34
016-507, 016-508 Image Log Send Fail RAP ................................................................. 2-60

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-1
016-509, 016-510 Image Log No Send Rule RAP .......................................................... 2-61 016-711 Email Transmission Size Limit RAP.................................................................. 2-87
016-511, 016-512 Image Log Invalid Send Rule RAP .................................................... 2-61 016-712 Panther Capacity RAP ...................................................................................... 2-87
016-513 SMTP Server Reception Error RAP .................................................................. 2-62 016-713, 016-714 Security Box Error RAP ..................................................................... 2-88
016-514 XPS Error RAP ................................................................................................. 2-62 016-715 ESCP Form Invalid Password RAP .................................................................. 2-88
016-515 XPS Short of Memory ....................................................................................... 2-63 016-718 Out of PCL6 Memory RAP ................................................................................ 2-89
016-516 XPS Print Ticket Description Error RAP ........................................................... 2-63 016-719 Out of PCL Memory RAP .................................................................................. 2-89
016-519 Device DV Limit Reached RAP......................................................................... 2-64 016-720 PCL Command Error RAP ................................................................................ 2-90
016-522 LDAP SSL Error 112 RAP ................................................................................ 2-64 016-721 Settings Error RAP............................................................................................ 2-90
016-523 LDAP SSL Error 113 RAP ................................................................................ 2-65 016-725 B-Formatter Library Image Conversion Error RAP ........................................... 2-91
016-524, 016-525 LDAP SSL Error 114 and 115 RAP ................................................... 2-65 016-726 PDL Auto Switch Fail RAP ................................................................................ 2-91
016-526 LDAP SSL Error 116 RAP ................................................................................ 2-66 016-728 Unsupported TIFF Data RAP ............................................................................ 2-92
016-527 LDAP SSL Error 117 RAP ................................................................................ 2-66 016-729 TIFF Data Size RAP.......................................................................................... 2-92
016-529 Remote Download Server Timeout RAP .......................................................... 2-67 016-731, 016-732 Invalid Data RAP................................................................................ 2-93
016-533 Kerberos Attestation Protocol Error 37 RAP ..................................................... 2-67 016-733 Destination Address Resolution Error RAP....................................................... 2-93
016-534 Kerberos Attestation Protocol Error 41 and 42 RAP ......................................... 2-68 016-735 Updating Job Template RAP............................................................................. 2-94
016-535 Remote Download File Access Error RAP........................................................ 2-68 016-741 Download Mode Fail RAP ................................................................................. 2-94
016-536 Host Name Solution Error in Remote Download RAP ...................................... 2-69 016-742 Download Data Product ID Mismatch RAP....................................................... 2-95
016-537 Remote Download Server Connection Error RAP ............................................ 2-69 016-743 Device Model/Panel Type Error RAP................................................................ 2-95
016-539 Kerberos Attestation Other Protocol Error RAP ................................................ 2-70 016-744 Download Data CheckSum Error RAP.............................................................. 2-96
016-543, 545, 546, 548, 553, 554, 555, 556, 557, 558 Attestation Agent Error RAP ..... 2-70 016-745 Download Data XPJL Fatal Error RAP.............................................................. 2-96
016-559 Remote Download Parameter Error RAP ......................................................... 2-71 016-746, 016-751 Unsupported PDF File RAP ............................................................... 2-97
016-560 Attestation Agent Error 560 RAP ...................................................................... 2-71 016-747 Drawing Annotation Memory RAP .................................................................... 2-97
016-562 Detected User Duplication RAP ........................................................................ 2-72 016-749 JCL Syntax Error RAP ...................................................................................... 2-98
016-563 ImageLog Memory Full (Exp. Kit) RAP ............................................................. 2-72 016-750 Print Job Ticket Description Error RAP ............................................................. 2-98
016-564 Remote Download Server Authentication Failed RAP ...................................... 2-73 016-752 PDF Short of Memory RAP ............................................................................... 2-99
016-570 Job Ticket Out of Memory RAP ........................................................................ 2-73 016-753 PDF Password Mismatched RAP ..................................................................... 2-99
016-571 Job Ticket Wrong Parameters RAP .................................................................. 2-74 016-755 PDF Print Prohibited RAP ................................................................................. 2-100
016-572 Job Ticket Media Error RAP ............................................................................. 2-74 016-756 to 016-759 Auditron-Prohibit Service RAP........................................................ 2-100
016-573 Job Ticket Parse Error RAP .............................................................................. 2-75 016-760 PS Decompose Failure RAP............................................................................. 2-101
016-574 FTP Host Name Solution Error RAP ................................................................. 2-75 016-761 FIFO Empty RAP .............................................................................................. 2-101
016-575 FTP DNS Server Error RAP.............................................................................. 2-76 016-762 Print Language Not Installed RAP .................................................................... 2-102
016-576 FTP Server Connection Error RAP ................................................................... 2-76 016-763 POP Server Connect RAP ................................................................................ 2-102
016-577 FTP Service RAP .............................................................................................. 2-77 016-764 SMTP Server Connect RAP.............................................................................. 2-103
016-578 FTP Login Name or Password Error RAP ........................................................ 2-77 016-765, 016-766 SMTP Server Error RAP .................................................................... 2-103
016-579 FTP Scanning Picture Preservation Place Error RAP ...................................... 2-78 016-767 Invalid Email Address RAP ............................................................................... 2-104
016-580 FTP File Name Acquisition Failure RAP ........................................................... 2-78 016-768 Invalid Sender Address RAP............................................................................. 2-104
016-581 FTP File Name Suffix Limit RAP ....................................................................... 2-79 016-769 SMTP Server Unsupported DSN RAP .............................................................. 2-105
016-582, 016-588 FTP File Creation Failure RAP .......................................................... 2-79 016-770 Direct FAX Function Canceled RAP ................................................................. 2-105
016-583, 016-584 FTP Folder Creation Failure RAP ...................................................... 2-80 016-772 Scan Data Repository Error RAP...................................................................... 2-106
016-585, 587, 589 FTP File Delete/Read Failure RAP ................................................... 2-80 016-776 Image Conversion Error RAP............................................................................ 2-106
016-586 FTP Lock Folder Delete Failure RAP................................................................ 2-81 016-779 Scan Image Conversion Error RAP .................................................................. 2-107
016-590 FTP Data Reading Failure RAP ........................................................................ 2-81 016-781 Server Connect Error RAP................................................................................ 2-107
016-591 FTP Scan Filing Policy RAP ............................................................................. 2-82 016-788 Retrieve to Browser Failed RAP ....................................................................... 2-108
016-592 FTP DAT File Access Error RAP ...................................................................... 2-82 016-790 Email Fragment Over RAP................................................................................ 2-108
016-593 to 016-596 FTP Error RAP................................................................................ 2-83 016-792 Specified Job Not Found RAP .......................................................................... 2-109
016-597 Same File on FTP Server RAP ......................................................................... 2-83 016-794 Media Not Inserted RAP ................................................................................... 2-109
016-598, 016-599 Email Message Size RAP .................................................................. 2-84 016-795 Media Reader Format Error RAP...................................................................... 2-110
016-600, 016-601 KO Authentication Locked RAP ......................................................... 2-84 016-796 Document Insert Operation Error RAP.............................................................. 2-110
016-604 Debug Log Created RAP .................................................................................. 2-85 016-797 Image File Read Error RAP .............................................................................. 2-111
016-700 Password Below Minimum RAP ....................................................................... 2-85 016-799 PLW Print Instruction Fail RAP ......................................................................... 2-111
016-702 Out of Page Buffer RAP .................................................................................... 2-86 016-910, 016-911 Required Resource Not Ready RAP.................................................. 2-112
016-706 Maximum User Number Exceeded RAP........................................................... 2-86 016-985 Scan to Email Data Size RAP ........................................................................... 2-112

Status Indicator RAPs 10/2017 Revised BUS Update: July 2020

2-2 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Chain 017 018-407 Setting Status of IP Address (IPv6) RAP .......................................................... 2-138
017-500 Job Limit Illegal Response RAP........................................................................ 2-113 018-409, 412, 413 Duplicate IPv6 Address 1 RAP ......................................................... 2-139
017-501 Multiple Permission Restrictions RAP............................................................... 2-113 018-410, 018-411 Dynamic DNS Update Failure RAP ................................................... 2-139
017-503 Password Over Maximum RAP ........................................................................ 2-114 018-414 Duplicate IPv6 Address 2 RAP ......................................................................... 2-140
017-504, 017-505 JobLimit Server Connection Fail RAP ............................................... 2-114 018-415 Duplicate IPv6 Address 3 RAP ......................................................................... 2-140
017-713 Start TLS Unsupported Fail RAP ...................................................................... 2-115 018-416 Duplicate IPv6 Address 4 RAP ......................................................................... 2-141
017-714 SMTP Over SSL Fail RAP ................................................................................ 2-115 018-424 WLAN WPA-Enterprise Certificate Empty Failure RAP .................................... 2-141
017-715 SSL Certificate Fail RAP ................................................................................... 2-116 018-425 WLAN WPA-Enterprise Certificate Unavailability Failure RAP ......................... 2-142
017-716 to 017-718 SSL Certificate (SMTP) Fail RAP ................................................... 2-116 018-426 WLAN WPA-Enterprise server certificate failure............................................... 2-142
017-719 SMTP Over SSL Internal Fail RAP ................................................................... 2-117 018-427 Duplicate IP address range Wi-Fi and Wi-Fi Direct........................................... 2-143
017-720, 017-721 PJL Command Fail RAP .................................................................... 2-117 018-428 WLAN Module Connection Failure RAP ........................................................... 2-143
017-722 Total Impressions Over Fail RAP...................................................................... 2-118 018-429, 018-430 Duplicate IP address IPv4 (WiFi) RAP............................................... 2-144
017-725 Forced Annotation Syntax Fail RAP ................................................................. 2-118 018-431 Duplicate IPv6 address (WiFi) RAP .................................................................. 2-144
017-728 Scan Job-Flow Document Fail RAP.................................................................. 2-119 018-432 Duplicate IPv6 address (WiFi) RAP .................................................................. 2-145
017-730 Network Error in PDL Transfer RAP ................................................................. 2-119 018-433 Duplicate IPv6 address (WiFi) RAP .................................................................. 2-145
017-731 POP Server Not Connected RAP ..................................................................... 2-120 018-434 Duplicate IPv6 address (WiFi) RAP .................................................................. 2-146
017-732 Offline Error in PDL Transfer RAP .................................................................... 2-120 018-435 Duplicate IPv6 address (WiFi) RAP .................................................................. 2-146
017-733 Internal Error in PDL Transfer RAP .................................................................. 2-121 018-436 Duplicate IPv6 Address (WiFi) RAP.................................................................. 2-147
017-734 IPP Data Error RAP .......................................................................................... 2-121 018-500, 501, 503, 504, 506, 507, 508 CA Server Error RAP ........................................ 2-147
017-737, 017-738 Out of Memory Fail RAP .................................................................... 2-122 018-502 SMB Login Failure RAP .................................................................................... 2-148
017-739, 017-740 Transfer Service Not Available RAP .................................................. 2-122 018-505 SMB-DOS Protocol Error RAP.......................................................................... 2-148
017-741 Custom Transfer Invalid Plug-In RAP ............................................................... 2-123 018-509 Template Parameter Conflict RAP .................................................................... 2-149
017-742 to 017-744 Custom Transfer Plug-In Connection RAP ..................................... 2-123 018-524 Invalid Device Network Setting RAP ................................................................. 2-149
017-747 Custom Transfer Plug-In Connection Timeout RAP ......................................... 2-124 018-526 to 529, 531, 532 CUI Scan Error RAP .............................................................. 2-150
017-748 Custom Transfer Plug-In Invalid Device RAP ................................................... 2-124 018-530 Authentication Error RAP .................................................................................. 2-150
017-749 Custom Transfer Plug-In XML Fail RAP ........................................................... 2-125 018-543 Shared Name Error in SMB Server RAP .......................................................... 2-151
017-750 Custom Transfer Plug-In Internal Fail RAP....................................................... 2-125 018-547 SMB Scan Users Restriction RAP .................................................................... 2-151
017-751 Custom Transfer Plug-In Other Fail RAP.......................................................... 2-126 018-556 HTTP Server Script Error RAP.......................................................................... 2-152
017-755 Software Download Via Network Fail RAP ....................................................... 2-126 018-557 HTTP Invalid Character in Filename RAP......................................................... 2-152
017-759 Download Data Inspection Error RAP............................................................... 2-127 018-558 HTTP File Not Found RAP................................................................................ 2-153
017-760, 017-766 POP Over SSL Fail RAP ................................................................... 2-127 018-559 HTTP File Duplication Fail RAP ........................................................................ 2-153
017-761, 017-767 SSL Server Cert Untrusted (POP) RAP............................................. 2-128 018-560 to 018-563 HTTP Server Login Fail RAP .......................................................... 2-154
017-762, 764, 768, 769, 770 SSL Certificate (POP) Fail RAP ........................................ 2-128 018-564 Host Name Solution Error in HTTP RAP........................................................... 2-154
017-765, 017-771 POP Over SSL Internal Fail RAP ...................................................... 2-129 018-565 Proxy Name Solution Error in HTTP RAP......................................................... 2-155
017-772 Scan All Blank Page Fail RAP .......................................................................... 2-129 018-566, 018-567 Server Connect Error in HTTP RAP .................................................. 2-155
017-773 Netlog Task Error RAP ..................................................................................... 2-130 018-568 HTTP Server SSL Access Fail RAP.................................................................. 2-156
017-774 Message Lost Error RAP .................................................................................. 2-130 018-569 HTTP Server Certificate Fail RAP..................................................................... 2-156
017-775 Network API Error RAP..................................................................................... 2-131 018-570 HTTP Certificate Fail RAP ................................................................................ 2-157
017-776, 017-777 Syslog Server Error RAP ................................................................... 2-131 018-571 Internal Error in Scan RAP................................................................................ 2-157
017-778 Queue Error RAP .............................................................................................. 2-132 018-587 File Duplication Fail RAP .................................................................................. 2-158
017-779 Link Error RAP .................................................................................................. 2-132 018-588 Scan Filing Policy Invalid RAP .......................................................................... 2-158
017-780 Held Job Timeout RAP ..................................................................................... 2-133 018-589 NEXTNAME File Error RAP .............................................................................. 2-159
017-782, 784, 85, 786 Custom Image Processing Plug-In RAP ..................................... 2-133 018-590 Same Name Exists RAP ................................................................................... 2-159
017-783 Custom Image Processing Memory RAP ......................................................... 2-134 018-591 File Name Suffix Over Limit RAP ...................................................................... 2-160
017-787 Google Cloud Print Data Error RAP.................................................................. 2-134 018-592, 018-593 Lock Folder Fail RAP ......................................................................... 2-160
017-789 Job Limit Estimation Logic Fail RAP ................................................................. 2-135 018-595 Detected User Duplication RAP ........................................................................ 2-161
017-790 to 017-799 Print Permission RAP ..................................................................... 2-135 018-596, 018-700 Network Error RAP ............................................................................ 2-161
018-701 to 018-705 LDAP Protocol Errors 01 to 05 RAP ............................................... 2-162
Chain 018 018-709 Active Communication is Unavailable Now Fail RAP........................................ 2-162
018-400 IPSEC Configuration Mismatch RAP ................................................................ 2-137 018-710 to 018-714 LDAP Protocol Errors 10 to 14 RAP ............................................... 2-163
018-405 User Account Disabled RAP ............................................................................. 2-137 018-715 Kerberos Attestation Protocol Error 73 RAP ..................................................... 2-163
018-406 Setting Status of IP Address (IPv4) RAP .......................................................... 2-138 018-716 to 018-721 LDAP Protocol Errors 16 to 21 RAP ............................................... 2-164

Revised BUS Update: July 2020 10/2017 Status Indicator RAPs

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-3
018-722 GCP Network Fail RAP ..................................................................................... 2-164 024-376 IOT-ESS Communication Fail 25 RAP.............................................................. 2-190
018-723, 018-740 GCP Certification Fail RAP ................................................................ 2-165 024-600 to 024-614 Counter Repair RAP ....................................................................... 2-190
018-724 GCP SSL Connection Fail RAP ........................................................................ 2-165 024-615 IOT Unsupported Drum Shut Off RAP .............................................................. 2-191
018-725 Kerberos Attestation Protocol Error 22 RAP ..................................................... 2-166 024-616 to 024-618 Serial Number RAP......................................................................... 2-191
018-726 Kerberos Attestation Protocol Error 70 RAP ..................................................... 2-166 024-619 to 024-621 Product Number RAP ..................................................................... 2-192
018-727 Kerberos Attestation Protocol Error 71 RAP ..................................................... 2-167 024-701 Invalid Instruction of Face Inversion RAP ......................................................... 2-192
018-728 Kerberos Attestation Protocol Error 72 RAP ..................................................... 2-167 024-702 Paper Jam RAP ................................................................................................ 2-193
018-729, 730, 738, 739, 743, 744, 745, 746 GCP Network Fail RAP ............................. 2-168 024-705 Forced Annotation Template Fail RAP.............................................................. 2-193
018-732 to 018-736 LDAP Protocol Errors 32 to 36 RAP ............................................... 2-168 024-707 Duplex Inversion Prohibited (Duplex) RAP ....................................................... 2-194
018-737, 018-741 GCP Other Fail RAP .......................................................................... 2-169 024-708 Duplex Inversion Prohibited (Face Down) RAP ................................................ 2-194
018-747 Server Not Found in SMB RAP......................................................................... 2-169 024-746, 024-747 Print Request Failure RAP................................................................. 2-195
018-748, 750, 751, 752, 753, 754 LDAP Protocol Errors 48, 50 to 36 RAP ................... 2-170 024-748 Bates Numbering Digit Exceeded RAP............................................................. 2-195
018-749 LDAP Protocol Error 49 RAP ............................................................................ 2-170 024-910, 024-959 Tray 1 Size Mismatch RAP ................................................................ 2-196
018-755 Server Connection Error in SMB RAP .............................................................. 2-171 024-911, 024-960 Tray 2 Size Mismatch RAP ................................................................ 2-196
018-756 Server Login Response Timeout in SMB RAP ................................................. 2-171 024-923 to 024-925 Toner Cartridge Empty RAP ........................................................... 2-197
018-757 Host Name Solution Error in SMB RAP ............................................................ 2-172 024-933, 940, 941 Drum Cartridge Life End RAP ........................................................... 2-197
018-758, 018-759 Picture Preservation or File Name Error RAP ................................... 2-172 024-934 Paper Type Mismatch RAP............................................................................... 2-198
018-760 DFS Link Error in SMB RAP ............................................................................. 2-173 024-946, 024-950 Tray 1 Empty RAP ............................................................................. 2-198
018-761 Out of Server Memory in SMB RAP.................................................................. 2-173 024-947, 024-951 Tray 2 Empty RAP ............................................................................. 2-199
018-762 Server Response Timeout in SMB RAP ........................................................... 2-174 024-954, 024-958 Bypass Tray Out Of Paper RAP ........................................................ 2-199
018-763 Character Convert Error in SMB RAP............................................................... 2-174 024-965, 024-966 Out of Paper RAP .............................................................................. 2-200
018-764 to 018-769, 018-771 LDAP Protocol Errors RAP .............................................. 2-175 026-400 USB Host Connection Number Exceeded RAP ................................................ 2-200
018-770 LDAP Protocol Error 70 RAP ............................................................................ 2-175 026-402 Changed IOT Speed RAP................................................................................. 2-201
018-772 Shared Name Not Found in Server RAP .......................................................... 2-176 026-403 Stop printing and wait for toner cooling RAP .................................................... 2-201
018-773 Shared Name Error in Server RAP ................................................................... 2-176 026-700 LDAP Protocol Error RAP ................................................................................. 2-202
018-780 to 018-784 LDAP Protocol Errors 80 and 82 to 84 RAP ................................... 2-177 026-701 Address Book Request Overflow RAP.............................................................. 2-202
018-781 LDAP Protocol Error 81 RAP ............................................................................ 2-177 026-702 Address Book Directory Service Overflow RAP................................................ 2-203
018-785 LDAP Protocol Error 85 RAP ............................................................................ 2-178 026-703 Abort With Logout RAP ..................................................................................... 2-203
018-786 to 797 LDAP Protocol Errors 86 to 97 RAP ...................................................... 2-178 026-708 URL Data Over Size RAP ................................................................................. 2-204
026-710 S/MIME Unsupported Cipher RAP.................................................................... 2-204
Chain 021 - 029 026-711 Multi-Page File Size RAP.................................................................................. 2-205
021-210 to 021-212 USB IC Card Reader Error RAP ..................................................... 2-179 026-712 HTTP Out Job Overlap Error RAP .................................................................... 2-205
021-214 USB IC Card Reader Encryption Setting RAP .................................................. 2-179 026-718 PS Print Instruction Fail RAP ............................................................................ 2-206
021-401 USB IC Card Reader Connection Error RAP .................................................... 2-180 026-719 Internal Error in Scan RAP................................................................................ 2-206
021-505, 021-506 SSL Error RAP................................................................................... 2-180 026-720 to 026-723 Media Error RAP............................................................................. 2-207
021-509, 515, 516, 522 Invalid Message Detected RAP ................................................ 2-181 026-726 Inconsistent Options RAP ................................................................................. 2-207
021-523 Internal Error RAP............................................................................................. 2-181 026-727 Media Filepath Fail RAP ................................................................................... 2-208
021-524 to 012-528 Communications Error RAP............................................................ 2-182 026-728, 026-729 WSD Scan Error RAP ........................................................................ 2-208
021-533, 021-534 Unsupported ROM Set RAP .............................................................. 2-182 026-730 Tray Paper Size Not Detected RAP .................................................................. 2-209
023-500 UI ROM Download Fail RAP ............................................................................. 2-183 026-731 to 026-733 PJL Fail RAP................................................................................... 2-209
023-600, 023-601 UI Key Error RAP............................................................................... 2-183 026-734 PJL Diag Mode RAP ......................................................................................... 2-210
024-312, 313, 314, 315 IOT NVM Backup Restore RAP ................................................ 2-184 026-739 Waiting Scan Job Deleted RAP ........................................................................ 2-210
024-340 to 024-360 IOT-ESS Communication Fail 1 RAP ............................................. 2-184 027-442, to 027-444 Duplicate IP Address 1 RAP .......................................................... 2-211
024-361 Invalid IOT Paper Size RAP.............................................................................. 2-185 027-445 Illegal IP Address RAP...................................................................................... 2-211
024-362, 024-363 Page Sync Illegal Start or Stop RAP ................................................. 2-186 027-446 Duplicate IP Address 2 RAP ............................................................................. 2-212
024-364 DMA Transfer Fail RAP .................................................................................... 2-186 027-447 Duplicate IP Address 3 RAP ............................................................................. 2-212
024-365 Overflow on Loop Back Write RAP ................................................................... 2-187 027-452 Duplicate IP Address 4 RAP ............................................................................. 2-213
024-366 JBIG Library Other Fail RAP ............................................................................. 2-187 027-500 SMTP Server Fail for Mail IO RAP.................................................................... 2-213
024-367 Decompress Other Fail RAP............................................................................. 2-188 027-501 POP Server Fail for Mail IO RAP ...................................................................... 2-214
024-368 PCI Error RAP................................................................................................... 2-188 027-502 POP Authentication Fail for Mail IO RAP .......................................................... 2-214
024-370 Marker Code Detection Fail RAP ...................................................................... 2-189 027-503, 504, 533, 773, 785, 786 Server Communication Timeout RAP ....................... 2-215
024-371, 372, 373, 375 IOT-ESS Communication Fail 2 RAP ....................................... 2-189 027-513 SMB Scan Client Access RAP .......................................................................... 2-215

Status Indicator RAPs 10/2017 Revised BUS Update: July 2020

2-4 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-514 Host Name Solution Error in SMB RAP ............................................................ 2-216 027-743 Template Server Install Error RAP.................................................................... 2-242
027-515 DNS Server Setup in SMB RAP ....................................................................... 2-216 027-744 Template Server Error 1 RAP ........................................................................... 2-242
027-516 Server Connection Error in SMB RAP .............................................................. 2-217 027-745 Template Server Error 2 RAP ........................................................................... 2-243
027-518 Login Name or Password Error in SMB RAP.................................................... 2-217 027-746 Job Template Pool Server Not Ready RAP ...................................................... 2-243
027-519 Scanning Picture Preservation Place Error RAP .............................................. 2-218 027-750 Fax Document Incongruent RAP ...................................................................... 2-244
027-520 File Name Acquisition Failure RAP ................................................................... 2-218 027-751 Job Template Analysis Error RAP..................................................................... 2-244
027-521 File Name Suffix Limit Over in SMB RAP ......................................................... 2-219 027-752 Required User Entry Not Entered RAP ............................................................. 2-245
027-522 File Creation Failure in SMB RAP..................................................................... 2-219 027-753 Job Flow Service Request Disabled RAP ......................................................... 2-245
027-523 Lock Folder Creation Failure in SMB RAP........................................................ 2-220 027-754 Job Flow Service File Signature Mismatch RAP............................................... 2-246
027-524 Folder Creation Failure in SMB RAP ................................................................ 2-220 027-757 Extension Server SSL Fail RAP........................................................................ 2-246
027-525, 027-527 File Delete Failure in SMB RAP......................................................... 2-221 027-758 System Credential Setting Error RAP ............................................................... 2-247
027-526 Lock Folder Delete Failure in SMB RAP ........................................................... 2-221 027-759 Reference Server Connection Error RAP ......................................................... 2-247
027-528 Data Write Failure to SMB Server RAP ............................................................ 2-222 027-760 XJT Command Fail RAP ................................................................................... 2-248
027-529 Data Read Failure From SMB Server RAP....................................................... 2-222 027-761 Web Print Timeout RAP .................................................................................... 2-248
027-530 File Name Duplicate Failure in SMB RAP......................................................... 2-223 027-762 Illegal Web Print Job Ticket RAP ...................................................................... 2-249
027-531 SMB Scan Filing Policy Injustice RAP .............................................................. 2-223 027-765 Host Name Solution Error in WebDAV RAP ..................................................... 2-249
027-532 NEXTNAME File Access Error in SMB RAP..................................................... 2-224 027-766 Proxy Name Solution Error in WebDAV RAP ................................................... 2-250
027-543 SMB Server Name Specification Error RAP ..................................................... 2-224 027-767 WebDAV Server SSL Access Fail RAP ............................................................ 2-250
027-547, 027-548 SMB Protocol Errors 1 RAP............................................................... 2-225 027-768 WebDAV Server Certificate Fail RAP ............................................................... 2-251
027-549, 572, 573, 574, 576 SMB Protocol Error 4-009 RAP ........................................ 2-225 027-769 WebDAV Server Access Fail RAP .................................................................... 2-251
027-564 SMB Protocol Error 4-024 RAP ........................................................................ 2-226 027-772, 774, 776 SMTP Server Error RAP ................................................................... 2-252
027-565, 027-578 SMB Protocol Errors 2 RAP............................................................... 2-226 027-775 Too Many SMTP Addresses RAP..................................................................... 2-252
027-566 SMB Protocol Error 4-026 RAP ........................................................................ 2-227 027-777 SMTP Server Non Support RAP ....................................................................... 2-253
027-569 SMB (TCP/IP) Not Started RAP........................................................................ 2-227 027-778 No Mode Specified by SMTP-AUTH RAP......................................................... 2-253
027-584 SMB Protocol Error 4-044 RAP ........................................................................ 2-228 027-779 Attestation-Fails by SMTP-AUTH RAP ............................................................. 2-254
027-585 SMB Protocol Error 4-045 RAP ........................................................................ 2-228 027-780 WebDAV Network Interface Fail RAP ............................................................... 2-254
027-586 SMB Protocol Error 4-046 RAP ........................................................................ 2-229 027-781 WebDAV Spool Size Over RAP ........................................................................ 2-255
027-587 SMB Protocol Error 4-047 RAP ........................................................................ 2-229 027-782 WebDAV Server Redirector Limit RAP ............................................................. 2-255
027-588, 027-589 SMB Protocol Errors 3 RAP............................................................... 2-230 027-783 WebDAV User Authentication RAP................................................................... 2-256
027-590 SMB Protocol Error 4-050 RAP ........................................................................ 2-230 027-784 WebDAV Proxy Server Authentication RAP ..................................................... 2-256
027-591 SMB Protocol Error 4-051 RAP ........................................................................ 2-231 027-785, 027-786 WebDAV Server Time-Out RAP ........................................................ 2-257
027-700 Mail Address Domain Error RAP ...................................................................... 2-231 027-787 WebDAV File Name Duplication Fail RAP ........................................................ 2-257
027-701 Disconnected Network Cable RAP ................................................................... 2-232 027-788, 027-793 WebDAV Request Fail RAP............................................................... 2-258
027-702 to 027-706, 027-709 Certificate for Addresses Error RAP ................................ 2-232 027-789, 791, 795 Access Forbidden RAP ..................................................................... 2-258
027-710 to 027-716 S/MIME Mail Error RAP .................................................................. 2-233 027-790 WebDAV File Not Found RAP .......................................................................... 2-259
027-717 No MX Record at DNS RAP ............................................................................. 2-233 029-792 WebDAV Server Conflict RAP .......................................................................... 2-259
027-720, 027-721 Extension Server Error RAP .............................................................. 2-234 027-794 WebDAV Server Internal Fail RAP.................................................................... 2-260
027-722 Extension Server Timeout RAP ........................................................................ 2-234 027-796 Email Not Printed RAP...................................................................................... 2-260
027-723 Extension Server Authentication Fail RAP........................................................ 2-235 027-797 Invalid Output Destination RAP......................................................................... 2-261
027-724 to 027-726 Extension Server Access Fail RAP................................................. 2-235 027-798 JFS Target Document Not Found RAP............................................................. 2-261
027-727 Extension Server Parameters RAP................................................................... 2-236 027-799 WebDAV Server Insufficient Storage RAP........................................................ 2-262
027-728 Extension Server File Exceeded RAP .............................................................. 2-236 028-910 Wrong Fuser Type RAP .................................................................................... 2-262
027-730 SMTP Mail Division Error RAP ......................................................................... 2-237 029-700, 029-701 WebDAV Server Response RAP ....................................................... 2-263
027-732 Server Access Error RAP ................................................................................. 2-237 029-702 WebDAV Client RAP......................................................................................... 2-263
027-733 Server SSL Error RAP ...................................................................................... 2-238 029-704, 029-711 Invalid PACFile RAP .......................................................................... 2-264
027-734 Server Certificate Error RAP ............................................................................. 2-238 029-705, 706, 709, 712, 713, 716 PACFile Communications RAP................................. 2-264
027-735 Device SSL Configuration Error RAP ............................................................... 2-239 029-707, 708, 714, 715 PACFile Not Found RAP........................................................... 2-265
027-736 Device Certificate Error RAP ............................................................................ 2-239 029-710, 029-717 PACFile URL Not Found RAP ........................................................... 2-265
027-737 Template Server Read Error RAP .................................................................... 2-240
027-739 Invalid Template Server Path RAP ................................................................... 2-240 Chain 033
027-740 Template Server Login Error RAP .................................................................... 2-241 033-310 FAX Charge Function Fail RAP ........................................................................ 2-267
027-741 Template Server Connect Fail RAP .................................................................. 2-241 033-311 Invalid Address Book Data RAP ....................................................................... 2-267

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-5
033-312, 318, 324 FAX Fault RAP.................................................................................. 2-268 043-342 Sub Motor Fail RAP .......................................................................................... 2-294
033-328 to 033-340 Failed to Initialize FAX Log RAP..................................................... 2-268 044-370 PH Comm Fail RAP .......................................................................................... 2-295
033-330 to 033-336 Non-mounted Channel RAP ........................................................... 2-269 045-310 PH Comm Fail RAP .......................................................................................... 2-296
033-339 FAX 2 Not Responding RAP ............................................................................. 2-269 045-311 Controller Communication Fail RAP ................................................................. 2-296
033-363 FAX Card Reset (Reboot) RAP ........................................................................ 2-270 045-370 LPH DL Fail Power RAP ................................................................................... 2-297
033-500 to 033-507 Remote Machine Error RAP ........................................................... 2-270 045-371 LPH DL Fail MULT RAP.................................................................................... 2-297
033-508, 033-511 Destination Polling Error RAP............................................................ 2-271
033-509 DCS/NSS Resend Exceeded RAP ................................................................... 2-271 Chain 058 - 059
033-510 Fallback Error RAP ........................................................................................... 2-272 058-310, 311, 315, 316, 317 Fusing Assembly RAP ...................................................... 2-299
033-514, 516, 517, 521, 522, 033-526 to 033-529 Remote Machine Error 1 RAP ......... 2-272 059-314, 315, 326 Fusing Assembly HR STS RAP ........................................................ 2-299
033-523, 033-546, Line Not Connected RAP.................................................................. 2-273 059-321, 059-324 Fusing Error RAP............................................................................... 2-300
033-530 DTMF Illegal Procedure RAP............................................................................ 2-273 Chain 060 - 065
033-531, 532, 533, 544, 552, 578 Remote Machine Error 2 RAP .................................. 2-274
060-341 to 060-357 LPH Fault RAP................................................................................ 2-301
033-535 DCN Receive at Phase B Send RAP ................................................................ 2-274
061-354 to 061-393 LPH Fault RAP................................................................................ 2-301
033-536, 537, 540, 568, 575, 577 Send/Receive Error RAP .......................................... 2-275
061-358 to 061-361 LPH Config Fail RAP ...................................................................... 2-302
033-541, 033-566 No Destination Specified RAP ........................................................... 2-275
062-277, 316, 399 DADF Fail RAP ................................................................................. 2-303
033-543, 567, 576, 702, 703 Dial Error RAP .................................................................. 2-276
062-300 Platen Interlock Open RAP ............................................................................... 2-303
033-545 T0 Timeout RAP ............................................................................................... 2-276
062-311, 313, 321, 360, 371, 380, 386, 389, 393, 396-398 IIT Fail RAP........................ 2-304
033-547 Abort During Transmission RAP ....................................................................... 2-277
062-314, 318, 322 Software Parameter Error RAP......................................................... 2-304
033-548 No Manual Send Line RAP ............................................................................... 2-277
062-342 CCD PWB Configuration Fail RAP.................................................................... 2-305
033-549, 551, 583 FAX Service Disabled RAP............................................................... 2-278
062-345 IIT EEPROM Fail RAP ...................................................................................... 2-305
033-550 Cannot Disable FAX Service RAP .................................................................... 2-278
062-362 X Hard Fail RAP................................................................................................ 2-306
033-553 No Folder/Relay RAP........................................................................................ 2-279
062-395 Trans Power Failure Detected RAP .................................................................. 2-306
033-554 Wrong Password/Receive Banned RAP ........................................................... 2-279
062-790 Recognition Fail RAP ........................................................................................ 2-307
033-555, 033-556 Incorrect Password RAP.................................................................... 2-280
065-221 to 065-225 CIS Fail RAP................................................................................... 2-307
033-557, 033-565 Destinations or Services Exceeded RAP........................................... 2-280
033-558, 033-559 Remote ID Rejection RAP ................................................................. 2-281 Chain 071 - 078
033-560, 561, 562 TRESS/RCC RAP ............................................................................. 2-281 071-101 Paper Jam 1 RAP ............................................................................................. 2-309
033-563, 033-569 No Printable Paper Size RAP ............................................................ 2-282 072-101 Jam in 2 Tray RAP ............................................................................................ 2-311
033-564, 033-570 Power Off During Transmission RAP ................................................ 2-282 072-310 and 072-311 Tray 2 Fail RAP............................................................................ 2-313
033-571, 033-588 Manual Send Job Cancelled RAP ..................................................... 2-283 075-100 Jam in Bypass Tray RAP .................................................................................. 2-314
033-572 FAX Report Print Job Cancelled RAP............................................................... 2-283 077-101 Paper Jam RAP ................................................................................................ 2-315
033-573 Domain Regulation Check Error RAP ............................................................... 2-284 077-104 Exit Sensor Off Jam RAP.................................................................................. 2-318
033-580 Missing VoIP Gateway RAP ............................................................................. 2-284 077-117 Paper Jam 2 RAP ............................................................................................. 2-319
033-586 T38 Protocol Not Ready RAP ........................................................................... 2-285 077-123 Registration Sensor Jam (Duplex) RAP............................................................ 2-320
033-593 Cancelled By Remote Peer RAP ...................................................................... 2-285 077-302 Right Side Door Open RAP............................................................................... 2-321
033-700 T1 Timeout Fail RAP......................................................................................... 2-286 077-314 P/H Module Logic Fail RAP............................................................................... 2-321
033-701 Retry Timeout RAP ........................................................................................... 2-286 077-322 Option Comm Fail RAP..................................................................................... 2-322
033-710, 712, 713, 717, 718, 719, 721 Document Not Found RAP ............................... 2-287 077-327 Feeder Composition Fail RAP........................................................................... 2-322
033-716 No Specified Folder RAP .................................................................................. 2-287 077-909 Paper Jam RAP ................................................................................................ 2-323
033-724 FAX Receive Memory Over Flow RAP ............................................................. 2-288
033-726, 728, 734, 737, 738, 751 FAX Printing Error RAP ............................................ 2-288 Chain 089
033-733, 735, 741, 743, 744, 745, 746, 750 FAX Document Number Error RAP .......... 2-289 089-600 to 089-617 RC Fail RAP.................................................................................... 2-325
089-623 to 089-679 LED Offset Correction Error RAP ................................................... 2-325
Chain 041 - 045
041-310 IM Logic Fail RAP ............................................................................................. 2-291 Chain 091 to 099
041-340 to 041-363 MCU NVM (EEPROM) Fail RAP .................................................... 2-291 091-300 Rear Cover Open RAP...................................................................................... 2-327
041-388 Logic Fail RAP .................................................................................................. 2-292 091-312 HVPS CC Fail RAP ........................................................................................... 2-327
041-603, 041-604 Temp/Humidity Sensor Fail RAP ....................................................... 2-292 091-313, 402, 480-482, 913-929 Drum/CRUM RAP....................................................... 2-328
042-325 Device Fault RAP.............................................................................................. 2-293 091-400, 401, 405, 406, 411, 416, 421, 431, 436 DRUM/CRUM and Waste DRUM RAP 2-329
042-335 Device Fault (Main Fan Fail) RAP .................................................................... 2-293 091-407, 417, 427, 437 DRUM CRUM Trouble RAP ...................................................... 2-329
042-348, 042-610 Over Temperature Detect Fail RAP ................................................... 2-294 091-426, 427, 428, 429 Toner CRUM Trouble RAP ....................................................... 2-330

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2-6 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
091-911 Waste DRUM Bottle Full RAP........................................................................... 2-330 116-746 Selected Form Not Registered RAP ................................................................. 2-360
092-312 to 092-315 ATC Sensor Fault RAP ................................................................... 2-331 116-747, 116-748 Invalid Page Data RAP ...................................................................... 2-360
092-318 to 092-321 ADC Patch System Fail RAP .......................................................... 2-331 116-749 PostScript Font Error RAP ................................................................................ 2-361
092-606 ADC Fail RAP ................................................................................................... 2-332 116-750 Banner Sheet Cancelled RAP........................................................................... 2-361
092-675 to 092-678 ADC Fail RAP ................................................................................. 2-333 116-752 Print Job Ticket RAP ......................................................................................... 2-362
092-916 Environment SNR Sensor Fail RAP.................................................................. 2-333 116-771 to 116-780 Invalid JBIG Parameter RAP .......................................................... 2-362
093-339 Toner Drum CRUM Authentication Fail RAP .................................................... 2-334 117-310 WSD Scan S/W Fail RAP.................................................................................. 2-363
093-400 to 093-425 Drum Cartridge Near Empty RAP ................................................... 2-334 117-312 Device Self Test Error RAP............................................................................... 2-363
093-912 Toner Cartridge Empty (K) RAP ....................................................................... 2-335 117-313, 117-314 Geographic Region Change Fail RAP ............................................... 2-364
093-913 to 093-939 TONER CRUM Error RAP .............................................................. 2-335 117-315 Contract Type/Geographic Region Changed RAP............................................ 2-364
094-310, 325, 326 CDC (RAD Sensor) Sensor Error RAP ............................................. 2-336 117-316 Contract Manager Software Fail RAP ............................................................... 2-365
094-318 1st BTR Position Fail RAP ................................................................................ 2-337 117-317, 117-318 Contract Manager PPP RAP.............................................................. 2-365
096-918 DRUM CRUM Error RAP .................................................................................. 2-338 117-319 eMMC PWB Program or Font Data Access RAP.............................................. 2-366
099-396 to 099-399 Fuser Temperature Fault RAP........................................................ 2-338 117-320 to 117-324, 327, 329, 338 eMMC PWB Fail RAP ............................................. 2-366
117-325, 117-326 Access Fail RAP ................................................................................ 2-367
Chain 102 - 118 117-330, 118-311 Soft Fail RAP ..................................................................................... 2-368
102-311 to 102-319 USB Dongle Errors RAP ................................................................. 2-341 117-332, 117-335 Uninitialized or Invalid NVM RAP....................................................... 2-368
102-356 EWS Soft Fail RAP ........................................................................................... 2-342 117-333, 348, 364 Uninitialized or Used eMMC RAP ..................................................... 2-369
103-314 Prohibited Originals RAP .................................................................................. 2-342 117-343 Log Sending Parameter Fail RAP ..................................................................... 2-369
116-210, 116-211 Media Reader Error RAP ................................................................... 2-343 117-344 Invalid User Job Type Fail RAP ........................................................................ 2-370
116-212 ESS Error RAP ................................................................................................. 2-343 117-345 SSMM Batch Setting Duration Fail RAP ........................................................... 2-370
116-314 Ethernet Address Fail RAP ............................................................................... 2-344 117-354, 356, 358 Job Limit System Fail RAP................................................................ 2-371
116-321, 322, 328, 329, 338 Software Error RAP .......................................................... 2-344 117-357 TPM Fail RAP ................................................................................................... 2-371
116-323 ESS NVRAM W/R Check Fail RAP .................................................................. 2-345 117-360 Date Limit Exceeding Fail RAP ......................................................................... 2-372
116-324, 116-328 Exception Fail RAP ............................................................................ 2-345 117-362, 117-363 USB Dongle Fail RAP ........................................................................ 2-372
116-325 ESS Fan Fail RAP ............................................................................................ 2-346 117-365 WiFi Long Diag Fail RAP .................................................................................. 2-373
116-331 File System Fail RAP ........................................................................................ 2-346 118-310 IPSEC Internal Fail RAP ................................................................................... 2-373
116-334 ESS NVRAM Data Compare Fail...................................................................... 2-347
116-342, 393, 394 ROM Version Incorrect RAP ............................................................. 2-347 Chain 121 to 127
116-343, 346, 357, 359 Main PWB Error RAP................................................................ 2-348 121-316 Accessory Conflict RAP .................................................................................... 2-375
116-348, 349, 358, 360, 374 Redirecter Fail RAP .......................................................... 2-348 121-318 Auth/Account Settings Not Supported RAP ...................................................... 2-375
116-355 Agent Soft Fail RAP .......................................................................................... 2-349 123-310 to 123-399 UI Error RAP ................................................................................... 2-376
116-363, 370, 373, 376 Fatal Error RAP......................................................................... 2-349 124-310-314, 316, 318, 322, 324, 325, 340, 356, 357, 360 ID/Billing/Data
116-364, 365, 366, 368, 371, 372, 375, 377 SW Fail RAP ............................................. 2-350 Mismatch RAP................................................................................................................. 2-377
116-378, 379, 395 MCR/MCC Soft Fail RAP .................................................................. 2-351 124-315, 317, 355 DC132 Error 02, 04 and 14 RAP....................................................... 2-378
116-381 ABL Version Fail RAP ....................................................................................... 2-351 124-319 DC132 Error 08 RAP......................................................................................... 2-378
116-382 ABL Initialize Fail RAP ...................................................................................... 2-352 124-320 SEEPROM Fail RAP ......................................................................................... 2-379
116-384, 116-385 DCS/IDC Software Fail RAP.............................................................. 2-352 124-321 Backup SRAM Fail RAP.................................................................................... 2-379
116-391 Illegal Code RAP............................................................................................... 2-353 124-323 DC132 06 RAP.................................................................................................. 2-380
116-396 FIPS140 Self Test Fail RAP.............................................................................. 2-353 124-326 IOT Speed Not Registered RAP ....................................................................... 2-380
116-397 Illegal Setting Area Coverage Threshold RAP .................................................. 2-354 124-327 IOT Speed Change Fail RAP ............................................................................ 2-381
116-399 Initialization RAP ............................................................................................... 2-354 124-334, 124-335 ESS ROM DIMM RAP ....................................................................... 2-381
116-703 Postscript Language RAP ................................................................................. 2-355 124-337 ESS Standard RAM Error RAP ......................................................................... 2-382
116-704 to 116-709, 716, 717 Media Reader Format RAP ............................................ 2-355 124-341, 351, 361, 381, 391 CRUM Market Fail MCU RAP ........................................... 2-382
116-710 HP-GL/2 Overflow RAP .................................................................................... 2-356 124-342, 343, 352, 362, 363, 382, 383, 392, 393 CRUM Fail SYS RAP ........................ 2-383
116-714 HP-GL/2 Command Error RAP ......................................................................... 2-356 124-344, 346, 348 Billing Meter Mismatch RAP.............................................................. 2-383
116-719 XPIF Parameter Cancelled RAP ....................................................................... 2-357 124-345 Billing Meter Type Restoration Fail RAP........................................................... 2-384
116-720 PCL Memory Low Page Simplified RAP ........................................................... 2-357 124-347 Billing CountType Restoration Fail RAP ........................................................... 2-384
116-721 to 116-724, 726, 727, 728 Color Print Permissions RAP .................................. 2-358 124-349 Modal Break Points Restoration Fail RAP ........................................................ 2-385
116-738 Size/Orientation Mismatch RAP........................................................................ 2-358 124-350, 354, 380, 390 CRUM OEM Fail All RAP .......................................................... 2-385
116-739, 741, 742, 743 Out of Memory RAP .................................................................. 2-359 124-359 IOT NVM Backup Restor Fail 1 RAP ................................................................ 2-386
116-740 Arithmetic Error RAP......................................................................................... 2-359 124-372 to 124-374 IOT Soft Fail RAP ........................................................................... 2-386

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-7
127-310 ESS Task Fatal Error RAP................................................................................ 2-387
125-311, 314, 315, 342 PSW Controller Unexpected Fail RAP ...................................... 2-387
127-353, 354, 396, 398, 399 Fatal Error RAP................................................................. 2-388

Chain 133
133-210 to 133-224, 133-226, 133-701 FAX Parameter Incorrect RAP ......................... 2-389
133-701 Replacement Character Detected RAP ............................................................ 2-390
133-710 Tray Select Fail RAP......................................................................................... 2-390

Chain 500
500-030 dC612 Print NG IOT Wait State RAP................................................................ 2-391
500-033, 500-035 Diag Documents RAP ........................................................................ 2-391
500-990 dC612 Print NG By Any Reason RAP .............................................................. 2-392

Other Faults
OF 1 Unusual Noises RAP.............................................................................................. 2-393
OF 2 Blank UI.................................................................................................................. 2-393
OF-3 POST Fault Codes (LED) Complete RAP.............................................................. 2-394

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2-8 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Troubleshooting Overview 4. The printer is not installed at a place subjected to high/low temperature, humidity, and
sudden temperature changes.
To increase the efficiency of troubleshooting, ensure that preliminary checks should be made
5. The printer is not installed at or near water facilities, humidifier, heating appliance, fire,
to confirm the trouble status before proceeding to the Repair Adjustment Procedure (RAP)
dust, or in airflow from air conditioner.
(Chapter 2), Diagnostic Procedures (Chapter 6), Wiring Diagrams (Chapter 7), and Principles
of Operation (Chapter 8). 6. The printer is not installed in a place subjected to volatile or inflammable gas.
7. The printer is not installed under direct sunlight.
Flow of Troubleshooting 8. The printer is installed in a well-ventilated place.
Flow of the troubleshooting is as follows: 9. The printer is installed on a firm and stable surface.
10. The paper meets the specifications (standard paper is recommended).
11. The printer is handled properly.
Cautions on Service Operations
WARNING
While the printer is on, never touch live parts if not required. Power is supplied to the
inlet and LVPS even while the printer is off. Never touch its live components. Do not
touch live parts unless otherwise specified.
1. Be sure to remove the power cord unless otherwise required.
WARNING
When outputting a high voltage using the Diag Tool, etc., ensure that: - The high voltage
carrying parts must never be touched. - The instructions in this manual must be fol-
lowed.
1. When outputting a high voltage using the Diag Tool, etc., keep all the covers on unless
otherwise required.
2. When operating the motor using the Diag Tool, etc., keep all the covers on unless other-
wise required.
WARNING
When operating the drive unit using the Diag Tool, etc., ensure that: - The drive unit
must never be touched. - The instructions in this manual must be followed.
1. When touching hot parts, be careful not to get burnt.
2. While working, be sure to wear a wrist band or the like to dissipate static charges from
your body.
WARNING
Check the provided parts individually. Do not remove, replace, or check any parts other
than the provided parts. Never break down the provided parts or replace the parts
therein. Mounting of any parts other than the provided parts is not guaranteed in quality
Figure 1 Troubleshooting Flow Diagram or safety, and is strictly forbidden.
Cautions on Using RAP
Check Installation Status 1. Check the provided parts individually. Do not remove, replace, or check any parts other
Be sure to check the following items before starting the troubleshooting procedures. than the provided parts. Never break down the provided parts or replace the parts therein.
Mounting of any parts other than the provided parts is not guaranteed in quality or safety,
1. The power supply voltage is within the specifications (measure the voltage at the wall out- and is strictly forbidden.
let). 2. In the initial check according to the RAP, check only items which can be simply checked.
2. Power cord is free from breakage, short-circuit, disconnected wire, or incorrect connection 3. In the initial check according to the RAP, check the constitutive parts of the major check
in the power cord. parts and related parts, as well as major check parts.
3. The printer is properly grounded. 4. When working with the printer, be sure to remove the power cord unless otherwise
required. Never touch live parts if not required, while the power cord is connected.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-9
5. Connector condition is denoted as follows: Connector (P12) is connected Plug side with a) Change the menu settings from the printer driver, the printer utilities, or the software
the connector (P/J12) removed (except when attached directly to the board). (J12) Jack program instead of the operator panel.
side with the connector (P/J12) removed (except when attached directly to the board). b) Disable the settings in the printer driver, the printer utilities, or the software program so
6. (P/J1 2PIN between P/J3-4PIN) in the RAP means measurement with the positive side of you can change settings on the operator panel.
the measuring instrument connected to (P/J1-2PIN) and the negative side of (P/J3-4PIN). Printing Problems
7. (P/J1 between J2) in the RAP means measurement for all terminals corresponding 1. If a job did not print correct or incorrect characters were printed, check and try the actions
between (1 and P/J2) based on “Wiring Diagrams”. below.
8. In (P/J1-2PIN between P/J3-4PIN) in the RAP where voltage is measured, (P/J3-4PIN) on a) Make sure “Ready to Print” appears on the operator panel before sending a job to print.
the rear negative side is always at the AG (analog ground), SG (signal ground), or RTN Press Menu to return to “Ready to Print”.
(return). Therefore, after checking of proper conductivity between AGs, SGs, or RTNs
b) Make sure print media is loaded in the printer. Press Menu to return to “Ready to Print”.
respectively, the rear negative side can be connected to the PIN of AG, SG or RTN
c) Verify that you are using the correct printer driver.
instead of (P/J3-4PIN). However, care should be taken not to confuse (AG), (SG), and
(RTN) because they are not on the same level. d) Make sure you are using the correct Ethernet or USB cables and it securely connected
9. When measuring the voltage at small connectors, use the dedicated tool. Handle the tool at the back of the printer.
with care because its business end is pointed. e) Verify that the correct print media size is selected.
10. When measuring the voltage, set the toner cartridge and sheet feeder, close the Covers f) If using a print spooler, verify that the spooler has not stalled.
and power ON unless otherwise required. g) Check the printer interface from the “Configure” menu. Determine the host interface
11. Numerical values in the RAP are only for guideline. Approximate values are acceptable. you are using. Print a Panel Setting page to verify that the current interfaces settings are
correct.
12. In each step of the RAP, parts removal and other procedures implicitly required for the
step are omitted. h) Output fonts will not print correctly using the PCL driver in its default mode. To correct
13. In the RAP, “Replacement” means the replacement of the parts that are considered to be this problem, use PS driver when using the PCL driver.
the cause of the trouble. Replacement of those parts means the replacement of the 2. If print media misfeeds or multiple feeds occur, check and try the actions below.
assembly part (HIGH Assy) that contain them. a) Make sure the print media you are using meets the specifications for your printer.
14. Some of the instructions in the RAP are branched off depending on the specifications. b) Flex print media before loading it in any of the sources.
Follow the applicable instruction. c) Make sure the print media is loaded correctly.
Items To Be Confirmed Before Going To RAP Troubleshooting d) Make sure the width and length guides on the print media sources are adjusted cor-
Basic Printer Problems rectly.
Some printer problems can be easy to resolve. If a problem occurs with your printer, check e) If the print media are overfilled in sources, reduce the amount of media.
each the following: f) Load the recommended print side correctly for the type of print media you are using.
g) Turn the print media over or around and try printing again to see if feeding improves.
1. The printer power cable is plugged into the printer and a properly grounded electrical out- h) Check the print media type loaded in the source, and refill only one type of print media,
let.
if print media types are mixed.
2. The printer power is powered ON.
i) Refill a new ream of print media, if some reams are mixed.
3. The electrical outlet is not turned off by any switch or breaker.
j) Remove the top and bottom sheets of a ream before loading the print media.
4. Other electrical equipment plugged into the outlet is working.
k) Do not reload print media until the print media source is empty.
5. All options are properly installed.
3. If envelope misfeeds or multiple feeds occur, check and try the action below.
6. If you have checked all of the above and still have a problem, turn off the printer, wait for
a) Remove the stack of envelopes from the bypass tray.
10 seconds, and then turn on the printer again. This often solves the problem.
4. If page breaks in unexpected places, check and try the action below.
Display Problems
a) Check the “Job Time-out” in the Basic Settings menu and increase the value.
1. If the operator panel displays only diamonds or is blank, check and try the action below.
5. When a job is executed with a wrong paper tray or a wrong print media, check and try the
a) Turn off the printer, wait for 10 seconds, and turn on the printer.
action below.
b) Self Test Message appears on the operator panel. When the test is completed, “Ready a) Check the “Paper Size” and “Paper Type” in the Tray Settings menu on the printer oper-
to Print” is displayed. ator panel and in the printer driver.
2. If menu settings changed from the operator panel have no effect, check and try the 6. If print media does not stack neatly in the output tray, check and try the action below.
actions below. Settings in the software program, the printer driver, or the printer utilities
a) Turn the print media stack over in the tray or multipurpose feeder.
are overriding the settings made on the operator panel.

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2-10 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Repair Analysis Procedure (RAP) NOTE: Wait at least 3 seconds after turning the power off before turning the power on again.
Turning the power on again soon after turning the power off will not turn the power off.
The RAP is the first step for trouble diagnosis. The RAP isolates the presence of various trou-
bles including error codes, and guides the troubleshooting procedure.

Figure 2 Repair Analysis Procedure

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-11
Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
2-12 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
1DC +5VDC Power Fault RAP 1AC +24VDC Power Fault RAP
Procedure Procedure
WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Check the voltage between the MCU PWB ground and the P/J540-7 pin is about +5VDC. WARNING
a. Check the connection at the LVPS PWB and the MCU PWB P/J284 and P/J280 are Use high voltage probes when testing high voltage. Electricity can cause death or injury.
fully seated. 1. Check the connections at the LVPS PWB and the MCU PWB, verify P/J284 and P/J280
b. Check the continuity between the LVPS PWB and the MCU PWB verify each cable are fully seated.
of P/J284<=> P/J280.
2. Check continuity between the LVPS PWB and the MCU PWB verify each cable of P/J284
c. Check the voltage from the LVPS PWB (+5VDC). Voltage between the LVPS PWB <=> P/J280 is continuous.
ground and the P/J284-5 pin should be about +5VDC. • Install a new or repair the LV MCU Harness Assembly, PL 18.4 Item 5 (MFP), PL
i. Check the connections at LVPS PWB and the MCU PWB, P/J284 and P/J280 18.8 Item 5 (SFP).
are fully seated. 3. Close all interlock switches and verify the voltage from the LVPS PWB ground and the P/
ii. Check continuity between the LVPS PWB and the MCU PWB verify each cable J284-18 pin and the voltage from the LVPS PWB ground and the P/J284-20 pin is about
of P/J284<=> P/J280 is continuous. +24VDC.
• Install a new LV MCU Harness Assembly, PL 18.4 Item 5 (MFP), PL 18.8 4. If the fault persists, install new components as necessary,
Item 5 (SFP).
• MCU PWB, PL 18.1 Item 16 (MFP) (SFP)
iii. Check the voltage from the LVPS PWB ground and the P/J284-5 pin is about • LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP)
+5VDC.
d. If the fault persists, install new components as necessary,
• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
• LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-13 1DC +5VDC Power Fault RAP,
002-500 UI Error RAP 003-311 IIT CDI I/F Mismatch
002-500 CUI scan panel UI detection error. 003-311 During controller initialization, the IIT CDI I/F has insufficient information from the IIT.

Procedure Procedure
WARNING Perform the steps that follow:
Ensure that the electricity to the machine is switched off while performing tasks that do 1. Change any possible mechanical settings for corrective actions or detection conditions
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause and repeat the operation.
death or injury. Moving parts can cause injury. 2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
Perform the steps that follow: est software revision. Refer to GP 9 Firmware Version Upgrade.
1. Switch off, then switch on the machine, GP 4. 3. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
2. Ensure that all connectors on the UI assembly, PL 1.1 Item 1 and the ESS PWB, PL 18.1 according to the operation that was performed when the error occurred.
Item 5 (MFP), PL 18.5 Item 5 (SFP) are securely connected. Ensure that all surface a. Check the exact occurrence timing during job execution.
mounted modules on the ESS PWB are securely connected. b. Check the job settings from the Panel.
3. Check the wiring between the ESS PWB and the UI assembly. c. Collect other information as much as possible to reproduce the error.
4. Reload the software, GP 9. 4. The ESS PWB rarely fails, contact Technical Support for further instructions.
5. If the fault persists, install new components as necessary:
• UI assembly, PL 1.1 Item 1.
• ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).

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002-500, 003-311 2-14 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
003-318, 003-319 IIT Software Fail 003-320 to 003-343 IISS-ESS Communication Fail
003-318 IIT software is corrupt. 003-320 IISS sending error 1 detected by the controller. An abnormal parameter is set as the
argument for the send function.
003-319 Video driver detection fail.
003-321 IISS sending error 2 detected by the controller. After commands were sent twice from
Procedure the controller, the controller could not receive acknowledgment from the IISS.
WARNING 003-322 IISS sending error 3 detected by the controller. After commands were sent twice from
Ensure that the electricity to the machine is switched off while performing tasks that do the controller, the controller could not receive acknowledgment from the IISS.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. 003-323 IISS sending error 4 detected by the controller. After commands were sent twice from
Perform the steps that follow: the controller, the controller could not receive acknowledgment from the IISS.
1. Switch off, then switch on the machine, GP 4.
003-324 IISS sending error 5 detected by the controller. After commands were sent twice from
2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP)
the controller, the controller could not receive acknowledgment from the IISS.
and the ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) are securely connected.
Make sure all surface mounted modules on both PWBs are securely connected.
003-325 IISS sending error 6 detected by the controller. After commands were sent twice from
3. Reload the software, GP 9.
the controller, the controller could not receive acknowledgment from the IISS.
4. Perform GP 15, 03. NVRAM INIT MODE.
5. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP). 003-326 IISS sending error 7 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-327 IISS sending error 8 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-328 IISS sending error 9 detected by the controller. After commands were sent twice from
the controller, the controller could not receive acknowledgment from the IISS.

003-329 IISS receiving error 10 detected by the controller. The NAK that notifies of the occur-
rence of a transmission failure is received.

003-330 IISS receiving error 11 detected by the controller. The NAK that notifies of the occur-
rence of a transmission failure is received.

003-331 IISS receiving error 12 detected by the controller. The NAK that notifies of the occur-
rence of a transmission failure is received.

003-332 IISS receiving error 13 detected by the controller. The NAK that notifies of the occur-
rence of a transmission failure is received.

003-333 IISS receiving error 14 detected by the controller. The NAK that notifies of the occur-
rence of a transmission failure is received.

003-334 IISS receiving error 15 detected by the controller. The NAK that notifies of the occur-
rence of a transmission failure is received.

003-335 IISS receiving error 16 detected by the controller. The NAK that notifies of the occur-
rence of a transmission failure is received.

003-336 IISS receiving error 17 detected by the controller. The NAK that notifies of the occur-
rence of a transmission failure is received.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-15 003-318, 003-319, 003-320 to 003-343
003-337 IISS receiving error 18 detected by the controller. There was no response to the 003-344 IISS-ESS X Hotline Fail
power on command sent to the IISS after restoring from power saver mode.
003-344 X Hotline failure during power on.
003-338 IISS receiving error 19 detected by the controller. Incorrect argument error for send-
ing. Procedure
WARNING
003-339 IISS receiving error 20 detected by the controller. Transmission establishing error for
Ensure that the electricity to the machine is switched off while performing tasks that do
sending.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
003-340 IISS receiving error 21 detected by the controller. Synchronous send error.
Perform the steps that follow:
003-341 IISS receiving error 22 detected by the controller. Transmission error for sending. 1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP)
003-342 IISS receiving error 23 detected by the controller. Incorrect argument error for receiv- and the ESS PWB are securely connected. Make sure all surface mounted modules on
ing. both PWBs are securely connected.
3. Reload the software, GP 9.
003-343 IISS receiving error 24 detected by the controller. Synchronous receive error.
4. Perform GP 15, 03. NVRAM INIT MODE.
5. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP)
and the ESS PWB are securely connected. Make sure all surface mounted modules on
both PWBs are securely connected.
3. Reload the software, GP 9.
4. Perform GP 15, 03. NVRAM INIT MODE.
5. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).

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003-320 to 003-343, 003-344 2-16 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
003-345, 003-346 X PIO Mismatch RAP 003-700 Returned Documents Error RAP
003-345 When a job fail was received from the IISS, an error of the X hot line was detected. 003-700 When the originals are ejected, the number of ejected originals is more than the num-
ber that were fed.
003-345 When IIT image delivered was received from the IISS, an error of the X hot line was
detected. Procedure
Reload the originals, then re-run the job.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.1 Item 5
(SFP), and the ESS PWB, PL 18.5 Item 1 (MFP) PL 18.5 Item 5 (SFP) are securely con-
nected. Make sure all surface mounted modules on both PWBs are securely connected.
3. Reload the software, GP 9.
4. Perform GP 15, 03. NVRAM INIT MODE.
5. If the fault persists, install a new ESS PWB, PL 18.5 Item 1 (MFP), PL 18.5 Item 5 (SFP).

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-17 003-345, 003-346, 003-700
003-701 Duplication Prevention Code RAP 003-702 Different Magnification RAP
003-701 A copy restriction code is detected in the document data. 003-702 Different magnification settings, for side 1 and side 2 of a document.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer not to attempt to copy documents that are restricted. 1. Advise the customer to correct the magnification settings.
2. Change any possible mechanical settings for corrective actions or detection conditions 2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation. and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade. est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred. according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution. a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel. b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error. c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions. 5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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003-701, 003-702 2-18 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
003-703, 003-704 Color Correction RAP 003-705 Energy Saving Paper Size Mismatch RAP
003-703 Color correction patch position error during 2 sided simultaneous scan. 003-705 A paper size mismatch error was detected when exiting energy saver mode.

003-704 Color correction color difference error during 2 sided simultaneous scan. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to cancel the job, then retry the job.
Perform the steps that follow: 2. Change any possible mechanical settings for corrective actions or detection conditions
1. Advise the customer to load the 2 sided simultaneous scan correction chart correctly. and repeat the operation.
2. Change any possible mechanical settings for corrective actions or detection conditions 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
and repeat the operation. est software revision. Refer to GP 9 Firmware Version Upgrade.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
est software revision. Refer to GP 9 Firmware Version Upgrade. according to the operation that was performed when the error occurred.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error a. Check the exact occurrence timing during job execution.
according to the operation that was performed when the error occurred.
b. Check the job settings from the Panel.
a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error.
b. Check the job settings from the Panel.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-19 003-703, 003-704, 003-705
003-750 Insufficient Documents Duplex Book RAP 003-751 Capacity RAP
003-750 The number of documents is insufficient for duplex book print. 003-751 According to the document area settings and the scan area, processing image data
with a size smaller than the one that can be processed was detected.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to change the parameters, then retry the job. Perform the steps that follow:
2. Change any possible mechanical settings for corrective actions or detection conditions 1. Advise the customer to increase the resolution or enlarge the scan area (width x length),
and repeat the operation. then retry the job.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- 2. Change any possible mechanical settings for corrective actions or detection conditions
est software revision. Refer to GP 9 Firmware Version Upgrade. and repeat the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
according to the operation that was performed when the error occurred. est software revision. Refer to GP 9 Firmware Version Upgrade.
a. Check the exact occurrence timing during job execution. 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
b. Check the job settings from the Panel.
a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error.
b. Check the job settings from the Panel.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Status Indicator RAPs 10/2017 Revised BUS Update: July 2020

003-750, 003-751 2-20 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
003-752, 932, 935 600dpi Cannot be Scanned RAP 003-753, 913, 930, 933 300dpi Cannot be Scanned RAP
003-752 600dpi is unavailable for DADF mixed 2-sided mode scan. 003-753 300/400/600dpi unavailable for DADF mixed 2-sided mode scan.

003-932 For scanning in the DADF mix duplex mode, 600dpi is not available. 003-913, 930 For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not
available.
003-935 For scanning in the DADF mix duplex mode, 600dpi is not available (when the next
document exists). 003-933 For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not avail-
able (when the next document exists).
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to perform scanning below 400dpi resolution. Perform the steps that follow:
2. Change any possible mechanical settings for corrective actions or detection conditions 1. Advise the customer to perform scanning below 200 dpi resolution or perform scanning in
and repeat the operation. other than mixed mode.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- 2. Change any possible mechanical settings for corrective actions or detection conditions
est software revision. Refer to GP 9 Firmware Version Upgrade. and repeat the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
according to the operation that was performed when the error occurred. est software revision. Refer to GP 9 Firmware Version Upgrade.
a. Check the exact occurrence timing during job execution. 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
b. Check the job settings from the Panel.
a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error.
b. Check the job settings from the Panel.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-21 003-752, 932, 935, 003-753, 913, 930, 933
003-754, 003-756 S2X Error RAP 003-757, 931, 934 400dpi Cannot be Scanned RAP
003-754 A recoverable error was detected. 003-757 400/600dpi unavailable for DADF mixed 2-sided mode scan.

003-756 All scanned documents were detected as blank. 003-931 For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available.

Procedure 003-934 For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available
(when the next document exists).
Perform the steps that follow:
1. Advise the customer to cancel the job, then retry the job.
Procedure
2. Change any possible mechanical settings for corrective actions or detection conditions
Perform the steps that follow:
and repeat the operation.
1. Advise the customer to perform scanning below 300 dpi resolution or perform scanning in
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade. other than mixed mode.
2. Change any possible mechanical settings for corrective actions or detection conditions
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
and repeat the operation.
according to the operation that was performed when the error occurred.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
a. Check the exact occurrence timing during job execution.
est software revision. Refer to GP 9 Firmware Version Upgrade.
b. Check the job settings from the Panel.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
c. Collect other information as much as possible to reproduce the error.
according to the operation that was performed when the error occurred.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

Status Indicator RAPs 10/2017 Revised BUS Update: July 2020

003-754, 003-756, 003-757, 931, 934 2-22 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
003-760, 003-761 Scan Settings Error RAP 003-763 Adjustment Chart Not Found RAP
003-760 The job properties are incorrect. 003-763 The chart patch could not be detected.

003-761 Tray selection error. Procedure

Perform the steps that follow:
Procedure 1. Advise the customer to place the Auto Gradation Correction Chart correctly.
Perform the steps that follow: 2. Change any possible mechanical settings for corrective actions or detection conditions
1. Advise the customer to correct the job properties. and repeat the operation.
2. Change any possible mechanical settings for corrective actions or detection conditions 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
and repeat the operation. est software revision. Refer to GP 9 Firmware Version Upgrade.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
est software revision. Refer to GP 9 Firmware Version Upgrade. according to the operation that was performed when the error occurred.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error a. Check the exact occurrence timing during job execution.
according to the operation that was performed when the error occurred.
b. Check the job settings from the Panel.
a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error.
b. Check the job settings from the Panel.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-23 003-760, 003-761, 003-763
003-764 Document Insufficient (image overlay) RAP 003-780 Scan Image Compression Error RAP
003-764 During Image Overlay, only 1 page can be stored (B/W Machines Only). 003-780 Scan compression error.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to cancel the job. 1. Advise the customer to cancel the job then to change the scan resolution parameter and
2. Change any possible mechanical settings for corrective actions or detection conditions then retry the job.
and repeat the operation. 2. Change any possible mechanical settings for corrective actions or detection conditions
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- and repeat the operation.
est software revision. Refer to GP 9 Firmware Version Upgrade. 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error est software revision. Refer to GP 9 Firmware Version Upgrade.
according to the operation that was performed when the error occurred. 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
a. Check the exact occurrence timing during job execution. according to the operation that was performed when the error occurred.
b. Check the job settings from the Panel. a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error. b. Check the job settings from the Panel.
5. The ESS PWB rarely fails, contact Technical Support for further instructions. c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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003-764, 003-780 2-24 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
003-795 AMS Limit Error RAP 003-940 Insufficient Memory RAP
003-795 AMS (auto reduce/enlarge) limit error. 003-940 Insufficient DAM memory detected.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to cancel the job then to change the job properties. 1. Advise the customer to cancel the job then to clear the B/W setting for color mode or the
2. Change any possible mechanical settings for corrective actions or detection conditions side 2 cover image setting, then retry the job.
and repeat the operation. 2. Change any possible mechanical settings for corrective actions or detection conditions
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- and repeat the operation.
est software revision. Refer to GP 9 Firmware Version Upgrade. 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error est software revision. Refer to GP 9 Firmware Version Upgrade.
according to the operation that was performed when the error occurred. 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
a. Check the exact occurrence timing during job execution. according to the operation that was performed when the error occurred.
b. Check the job settings from the Panel. a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error. b. Check the job settings from the Panel.
5. The ESS PWB rarely fails, contact Technical Support for further instructions. c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-25 003-795, 003-940
003-941 Insufficient Page Memory RAP 003-942, 003-956 Document Size Auto Detect RAP
003-941 There is not enough page memory to store the image. 003-942 The document size cannot be automatically detected.

Procedure 003-956 Undefined document size was detected when platen is selected and only APS
requires document size selection.
Perform the steps that follow:
1. Advise the customer to change the parameter(s), then retry the job.
Procedure
2. Change any possible mechanical settings for corrective actions or detection conditions
Perform the steps that follow:
and repeat the operation.
1. Advise the customer to input an appropriate value for the document size, then retry the
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
job.
est software revision. Refer to GP 9 Firmware Version Upgrade.
2. Change any possible mechanical settings for corrective actions or detection conditions
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
and repeat the operation.
according to the operation that was performed when the error occurred.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
a. Check the exact occurrence timing during job execution.
est software revision. Refer to GP 9 Firmware Version Upgrade.
b. Check the job settings from the Panel.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
c. Collect other information as much as possible to reproduce the error.
according to the operation that was performed when the error occurred.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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003-941, 003-942, 003-956 2-26 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
003-944 Repeat Image Count Fail RAP 003-946 Image Rotation (Copy APS) RAP
003-944 Incorrect image repeat count (even one image cannot be pasted). 003-946 Part of the image will be lost if the image is not rotated. However, a paper size that
does not support rotation was selected.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to change the image repeat count parameter, then retry the job. Perform the steps that follow:
2. Change any possible mechanical settings for corrective actions or detection conditions 1. Advise the customer to manually select an appropriate paper tray, then retry the job.
and repeat the operation. 2. Change any possible mechanical settings for corrective actions or detection conditions
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- and repeat the operation.
est software revision. Refer to GP 9 Firmware Version Upgrade. 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error est software revision. Refer to GP 9 Firmware Version Upgrade.
according to the operation that was performed when the error occurred. 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
a. Check the exact occurrence timing during job execution. according to the operation that was performed when the error occurred.
b. Check the job settings from the Panel. a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error. b. Check the job settings from the Panel.
5. The ESS PWB rarely fails, contact Technical Support for further instructions. c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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003-947, 948 Document Error RAP 003-952 Document Color Mismatch RAP
003-947 An additional number of documents are required. 003-952 Returned document color mismatch (different color detected before/after return).

003-948 Returned document size mismatch. Procedure

Perform the steps that follow:
Procedure 1. Advise the customer to correct the job settings, then retry the job.
Perform the steps that follow: 2. Change any possible mechanical settings for corrective actions or detection conditions
1. Advise the customer to reload the correct number and size of documents, and to correctly and repeat the operation.
program the job on the UI. Retry the job. 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
2. Change any possible mechanical settings for corrective actions or detection conditions est software revision. Refer to GP 9 Firmware Version Upgrade.
and repeat the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- according to the operation that was performed when the error occurred.
est software revision. Refer to GP 9 Firmware Version Upgrade.
a. Check the exact occurrence timing during job execution.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
b. Check the job settings from the Panel.
according to the operation that was performed when the error occurred.
c. Collect other information as much as possible to reproduce the error.
a. Check the exact occurrence timing during job execution.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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003-947, 948, 003-952 2-28 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
003-955 Documents Size Exchange Error RAP 003-956 Documents Size Unknown Error RAP
003-955 When loading a document with Mixed Size Originals prohibited, a document of differ- 003-956 Undefined document size was detected when Platen is selected and only APS
ent size/orientation from the initial document was detected. requires document size selection.

Only Image Overlay has the function that inhibits different sizes during document added. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to verify the correct document size for the job, change if needed,
Perform the steps that follow: then retry the job.
1. Advise the customer to reload the document then retry the job. 2. Change any possible mechanical settings for corrective actions or detection conditions
2. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
and repeat the operation. 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- est software revision. Refer to GP 9 Firmware Version Upgrade.
est software revision. Refer to GP 9 Firmware Version Upgrade. 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error according to the operation that was performed when the error occurred.
according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution.
a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel.
b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
c. Collect other information as much as possible to reproduce the error. 5. The ESS PWB rarely fails, contact Technical Support for further instructions.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-29 003-955, 003-956
003-963, 965, 966 ATS/APS RAP 003-970, 003-976 FAX Line Memory RAP
003-963 No APS compatible tray to set the relevant size. 003-970 The number of slow-scan lines has exceeded the upper limit due to FAX parallel com-
position, long- document enlargement, etc.
003-965 There was no paper in the tray that can be selected for APS.
003-976 Number of lines in the slow scan direction exceeded during FAX N-up.
003-966 There is no APS tray that is set to a specific size selected.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to press the continue button to store as much data as the memory
1. Advise the customer to select a tray that has the correct size of paper, then retry the job. capacity, then continue scanning the next document. Otherwise, cancel the job.
2. Change any possible mechanical settings for corrective actions or detection conditions 2. Switch off, then switch on the machine, GP 4.
and repeat the operation. 3. If the fault persists, reload the software, GP 9.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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003-963, 965, 966, 003-970, 003-976 2-30 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
003-971 Prevention Code Detect With The Right To Cancel 003-972 Maximum Stored Page RAP
RAP 003-972 When scanning a document, the number of pages that has accumulated in the
003-971 When job scan was executed by a user who has the permission to temporarily clear machine has exceeded the value of Maximum Stored Number of Copy Sheets set in system
data.
the copy restriction code detection, copy restriction codes were detected in the document.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:

1. Advise the customer that because this document cannot be copied, press the “Cancel” or 1. Advise the customer to set the number of pages of the document to be within the maxi-
mum number of pages that can be stored.
“Continue” button on the panel.
2. Change any possible mechanical settings for corrective actions or detection conditions
2. If the fault persists, reload the software, GP 9.
and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-31 003-971, 003-972
003-973 Image Rotation RAP 003-974 Next Original Specification RAP
003-973 The document and the image are different in orientation (except when poster is speci- 003-974 Next document specified. Scanning has been completed for all loaded documents.
fied). When rotation is not available even though the orientation of the document and the image
are different and part of the image will be lost if it is not rotated. Procedure
Perform the steps that follow:
Procedure 1. Ask the customer to verify that scanning is complete or if other documents should be
Perform the steps that follow: loaded.
1. Advise the customer to verify the image loss and use a larger paper size if available. Or 2. Change any possible mechanical settings for corrective actions or detection conditions
use reduction to make a smaller document, then retry the job. and repeat the operation.
2. Change any possible mechanical settings for corrective actions or detection conditions 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
and repeat the operation. est software revision. Refer to GP 9 Firmware Version Upgrade.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
est software revision. Refer to GP 9 Firmware Version Upgrade. according to the operation that was performed when the error occurred.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error a. Check the exact occurrence timing during job execution.
according to the operation that was performed when the error occurred. b. Check the job settings from the Panel.
a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error.
b. Check the job settings from the Panel.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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003-973, 003-974 2-32 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
003-977 Document Mismatch (Multi Scan) RAP 003-978 Color Document Mismatch (Multi Scan) RAP
003-977 Document size mismatch (document exchange during multi scan). 003-978 Document color mismatch (document replacement during multi scan).

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Ask the customer to load a correct size document, then retry the job. 1. Advise the customer to reload the correct size paper, then retry the job.
2. Change any possible mechanical settings for corrective actions or detection conditions 2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation. and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade. est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred. according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution. a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel. b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error. c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions. 5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-33 003-977, 003-978
005-121, 123, 124, 125, 305, 900, 906, 908, 911, 940 DADF 005-210, 005-275 DADF Fail RAP
Jam RAP 005-210 DADF Download Fail
005-121 Jam in the Document Feeder, mis-feed.
005-275 DADF RAM Fail.
005-123 Jam in the Document Feeder, mis feed. Document failed to actuate first sensor.
Primary Causes
005-124 Virtual JAM. DADF Assembly PL 50.1 Item 1

005-125 Jam in the Document Feeder. Document failed to actuate exit sensor. ESS PWB PL 18.1 Item 5

005-305 The Document Feeder Cover is Open. Procedure

005-906 JAM in the Document Feeder. Document failed to actuate first feed sensor. WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
005-908 JAM in the Document Feeder. Document failed to actuate second feed sensor. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
005-911 JAM in the Document Feeder. Document failed to actuate exit sensor. Perform the steps that follow:
1. Check the connection at the DADF Assembly and the ESS PWB, verify P/J1371 and P/
005-940 A document was pulled out during document feed.
J1377 are fully seated.
2. Install a new DADF Assembly PL 50.1 Item 1
Primary Causes
3. Perform GP 15, 03. NVRAM INIT MODE.
DADF Assembly PL 50.1 Item 1
4. Install a new ESS PWB PL 18.1 Item 5
Feeder Roll DADF PL 50.1 Item 5

ESS PWB PL 18.1 Item 5

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Verify no obstructions in the paper path and the document meets the feeder specification.
2. Verify there are no obstructions of the DADF Assembly and the DADF Assembly closes
against the platen glass correctly.
3. Clean all DADF feed rollers. If necessary, install a new DADF Feed Roller Kit, PL 50.1
Item 5.
4. Check the connection at the DADF Assembly and the ESS PWB, verify P/J1371 and P/
J1377 are fully seated.
5. Verify proper installation and condition of the DADF Assembly looking for any unusual
wear or damage.
6. Install a new DADF Assembly, PL 50.1 Item 1.
7. Perform GP 15, 03. NVRAM INIT MODE.
8. Install a new ESS PWB, PL 18.1 Item 5.

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005-121, 123, 124, 125, 305, 900, 906, 908, 911, 940, 2-34 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
005-500 Write to DADF-ROM Error RAP 005-941 Not Enough Documents RAP
005-500 An error has occurred during the process of writing data to the DADF-ROM. 005-941 Some originals were missing after all originals were returned.

Procedure Procedure
WARNING Perform the steps that follow:
Ensure that the electricity to the machine is switched off while performing tasks that do 1. Reset documents in accordance with UI.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 2. Cancel all jobs and restart the job again.
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Reload the software, GP 9.
2. Install a new DADF Assembly PL 50.1 Item 1.

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Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
005-500, 005-941 2-36 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
010-105, 010-106 Fusing Assembly Exit Sensor RAP ii. Check the continuity between the LVPS PWB and the MCU PWB verify each
cable of P/J284<=> P/J280.
010-105 Fusing Assembly Exit SNR ON - After Regi Clutch ON, Exit Sensor is not turned OFF
iii. Check the voltage from the LVPS PWB (+5VDC). Voltage between the LVPS
by paper within specified time.
PWB ground and the P/J284-5 pin should be about +5VDC.
• MFP: Jam in the Device - Error 010-105 iv. Check the connections at LVPS PWB and the MCU PWB, P/J284 and P/J280
are fully seated.
• SFP: Paper Jam - Open Rear Door and Inner Door
v. Check continuity between the LVPS PWB and the MCU PWB verify each cable
110-106 Fusing Assembly Exit SNR OFF - After Regi Clutch OFF, Exit Sensor is not turned ON
of P/J284<=> P/J280is continuous.
by paper within specified time.
• Install a new or repair the LV MCU Harness Assembly PL 18.4 Item 5
• MFP: Jam in the Device - Error 010-106 (MFP) PL 18.8 Item 5 (SFP).
• SFP: Paper Jam - Open Rear Door and Inner Door vi. Check the voltage from the LVPS PWB ground and the P/J284-5 pin is about
+5VDC.
Primary Causes
d. If the fault persists, install a new Chute Assembly Exit, PL 17.1 Item 1
• Kit Cover Assembly Rear PL 19.2 Item 99
• Exit Sensor (Fusing Assembly) PL 7.1 Item 1
• Exit Chute Assembly PL 17.1 Item 1
• Exit Clutch (Drive Assembly Exit Main) PL 17.1 Item 4
• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
• Paper Size set incorrectly.

Initial Actions
If the paper does not reach the drum or the jammed sheet is misregistered, lead-edge skewed,
install a new registration clutch, PL 15.1 Item 99.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Verify no obstructions in the paper path and the document meets the feeder specification.
2. Verify the Rear Cover PL 19.2 Item 12 is not damaged.
a. If the rear cover is damaged, install a new Kit Cover Assembly Rear, PL 19.2 Item 99
3. Verify the Exit Chute Assembly PL 17.1 Item 1 is not damaged. Figure 1 MCU PWB to Exit Sensor harness
a. If the Exit Chute Assembly is damaged, install a new Exit Chute Assembly, PL 17.1
Item 1 6. Enter dC330 (071-105), and check the Exit Clutch operation.
4. Reseat the Fusing Assembly PL 7.1 Item 1 a. Check the connection between the Exit Clutch and the MCU PWB at P/J460 and P/
J462 and verify they are fully seated (Refer to Figure 2).
5. Enter dC330 (071-104), and check the Exit Sensor operation.
b. Check the continuity between the Exit Clutch and the Relay Connector, verifying
a. Check the connection between the Exit Sensor and the MCU PWB at P/J270 and
each cable of P/J460<=> P/J462 for continuity.
P/J272 and verify they are fully seated (Refer to Figure 1).
c. Close all interlock switches. Voltage between the MCU PWB ground and the P/
b. Check the continuity between the Exit Sensor and the Relay Connector, verifying
each cable of P/J270<=> P/J272 for continuity. J460-4 pin should read approximately +24VDC.

c. Check the voltage between the MCU PWB ground and the P/J272-3 pin is about i. Check the connections at the LVPS PWB and the MCU PWB, verify P/J284
+5VDC. and P/J280 are fully seated.

i. Check the connection at the LVPS PWB and the MCU PWB P/J284 and P/ ii. Check continuity between the LVPS PWB and the MCU PWB verify each cable
of P/J284<=> P/J280 is continuous.
J280 are fully seated.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-37 010-105, 010-106
 • Install a new or repair the LV MCU Harness Assembly PL 18.4 Item 5 010-331, 338, 344 Fusing Assembly HR RAP
(MFP) PL 18.8 Item 5 (SFP).
010-331 Fusing Assembly HR STS Over Temperature Fail
iii. Close all interlock switches and verify the voltage from the LVPS PWB ground
and the P/J284-18 pin and the voltage from the LVPS PWB ground and the P/ 010-338 Fusing Assembly HR On Time Fail (Wait)
J284-20 pin is about +24VDC.
010-344 Fusing Assembly HR STS Low Temperature Fail

Primary Causes
• Fusing Assembly PL 7.1 Item 1
• Fuser Harness (DC) (J270-J272, J273) PL 18.3 Item 2 (MFP) PL 18.7 Item 2 (SFP)
• Fuser Harness (AC) 110VAC (J283-P275) PL 18.3 Item 3A (MFP) PL 18.7 Item 3A (SFP)
• Fuser Harness (AC) 220VAC(J283-P275) PL 18.3 Item 3B (MFP) PL 18.7 Item 3B (SFP)
• LV MCU Harness Assembly (J280-J284) PL 18.4 Item 5 (MFP) PL 18.8 Item 5 (SFP)
• LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP)
• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
WARNING
Do not touch the Fuser while it is hot.
Perform the steps that follow:
Figure 2 MCU PWB to Clutch harnesses 1. Verify the Fusing Assembly and the drawer connector of the printer are installed properly
(without a bent pin, or any foreign or burnt objects, etc.).
7. If the fault persists, install a new Main Exit Drive Assembly PL 17.1 Item 4. 2. Check the connection between the Fusing Assembly and the MCU PWB and Fusing
8. If the fault persists, install a new Fuser PL 7.1 Item 1 Assembly and LVPS PWB ( P/J283, P/J275, P/J270, and P/J273) are fully seated.
9. Switch off, then switch on the machine, GP 4. (Refer to Figure 1).
10. If the fault persists, install a new MCU PWB PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP) 3. Check the connection between the LVPS PWB and the MCU PWB ( P/J284, P/J280) are
fully seated.
4. Check the continuity between the Fuser Harness (AC) 110VAC in each cable of P/
J283<=> P/J275.
• Install a new Fuser Harness (AC) 110VAC.
5. Check the continuity between the LV MCU Harness Assembly (J280-J284) in each cable
of P/J284<=> P/J280.
• Install a new LV MCU Harness Assembly PL 18.4 Item 5.
6. Install new components as necessary:
• Fusing Assembly PL 7.1 Item 1.
• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).
• LVPS PWB PL 18.1 Item 16 (MFP) PL 18.5 Item 16 (SFP).

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010-105, 010-106, 010-331, 338, 344 2-38 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Figure 1 Fusing Assembly, MCU PWB, and LVPS PWB connections

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-39 010-331, 338, 344
Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
010-331, 338, 344 2-40 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-211, 016-212 SW Option Fail Memory Low RAP 016-214 SW Option Fail (FAX Card) RAP
016-211 Insufficient system memory was detected. 016-214 The FAX card was not installed or an error was detected when SW optional function
was enabled.
016-212 Insufficient Page Memory was detected.
Procedure
Procedure WARNING
Perform the steps that follow: Ensure that the electricity to the machine is switched off while performing tasks that do
1. Switch off, then switch on the machine, GP 4. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
2. Refer the customer to the User Guide to check memory usage. death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Verify FAX PWB PL 18.1 Item 9 is correctly installed.
3. If the error persists, install a new FAX PWB, PL 18.1 Item 9.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-41 016-211, 016-212, 016-214
016-234, 016-235 XCP Error RAP 016-242 System GMT Clock Fail RAP
016-234 Lack of memory causes the XCP to stop. 016-242 System GMT clock fail.

016-235 Another internal error causes the XCP function to stop. Procedure
WARNING
Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do
WARNING not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Ensure that the electricity to the machine is switched off while performing tasks that do death or injury. Moving parts can cause injury.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Perform the steps that follow:
death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4.
Perform the steps that follow:
2. Set the current date and time.
1. Switch off, then switch on the machine, GP 4.
3. Perform GP 15, 03. NVRAM INIT MODE.
2. Start “Special Boot Mode” GP 15 and initiate “HDD Initialize Mode”.
4. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).
• Although there is no HDD option for this printer GP 15 “HDD Initialize Mode” is the
procedure to initialize the eMMC Card.

NOTE: After HHD Initialize, it may be necessary to verify the Device ID performing dC132

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016-234, 016-235, 016-242 2-42 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-244 Self-Signed Certificate Auto Update Fail RAP 016-310 SSMM Job Log Full RAP
016-244 Self-sIgned certificate auto update failure. 016-310 A job log file was not retrieved from the external application (AWAS) and the number
of files stored exceeded the specified value (280).
Procedure
WARNING Procedure
Perform the steps that follow:
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 1. Switch off, then switch on the machine, GP 4.
death or injury. Moving parts can cause injury. 2. Obtain the job log file from the external application (AWAS) via SSMI.
Perform the steps that follow: a. Switch off, then switch on the machine, GP 4.
1. Switch off, then switch on the machine, GP 4. b. If the error persists, contact Support for further instruction.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-43 016-244, 016-310
016-311, 315, 319, 354 Scanner/IIT Errors RAP 016-320 Document Formatter Fatal Error RAP
016-311 No Scanner that Should Be 016-320 A software error was detected when documents were converted.

016-315 IIT Interface Fail Initial Actions

Obtain the following information from the customer.
016-319 Long Boot Diag IIT Interface Fail
• Job mode (Copy/Scan/Print/Fax)
016-354 Cont IIT-Controller Communication Fail • Type of job
• Job settings on the UI.
Initial Action • To reproduce the error for troubleshooting purposes, the following will be required:.
Switch off, then switch on the machine, GP 4. – For network jobs: a copy of the output report and the network configuration.
– For print jobs: the PRN file.
Procedure
WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow: death or injury. Moving parts can cause injury.
1. Check the connection at the ESS PWB and the IIT Assembly, verify P/J1370, P/J1374 Perform the steps that follow:
and P/J1372 are fully seated. 1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
a. Install a new IIT Assembly PL 50.1 Item 2 Refer to GP 15 Special Booting.
2. Check the connection at the ESS PWB and the DADF Assembly, verify P/J1371 and P/ 2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
J1377 are fully seated. est software revision. Refer to GP 9 Firmware Version Upgrade.
a. Install a new DADF Assembly PL 50.1 Item 1. 3. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
3. Perform GP 15, 03. NVRAM INIT MODE. Power again GP 4 to perform the same operation where the error occurred.
4. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP) 4. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
5. Perform GP 15, 03. NVRAM INIT MODE.
6. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.
7. If the error persists, reinstall the original ESS PWB and contact the Support Department
for instructions.

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016-311, 315, 319, 354, 016-320 2-44 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-321 FAX Module Error RAP 016-323 B-Formatter Fatal Error RAP
016-321 FAX related error at booting. 016-323 Fatal error has occurred in the B-formatter task.

Initial Actions Initial Actions

Get the procedures for reproducing an error according to the operation that was performed Obtain the following information from the customer.
when the error occurred. • Job mode (Copy/Scan/Print/Fax)
• Type of job
1. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Folder Receipt.
• Job settings on the UI.
2. Check the job settings from the Panel.
• To reproduce the error for troubleshooting purposes, the following will be required:.
3. Check whether it is Speed Dial or Keypad Dial.
– For network jobs: a copy of the output report and the network configuration.
4. Check which function was used: G3 or G4.
– For print jobs: the PRN file.
• Collect other procedures as much as possible to reproduce the error.

Procedure
Procedure
WARNING
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
death or injury. Moving parts can cause injury.
Perform the steps that follow:
Perform the steps that follow:
1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
1. Verify the FAX PWB PL 18.1 Item 9 and Fax Harness Assembly PL 18.1 Item 10 connec-
Refer to GP 15 Special Booting.
tions are seated fully.
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
2. Obtain the Fax-related reports (Protocol Monitor, Activity Report, Configuration Report, est software revision. Refer to GP 9 Firmware Version Upgrade.
Scan / Fax Configuration, and Job History Report).
3. Power down the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
• Depending on the situation, such as in the cases of Broadcast Send or Folder
machine, GP 4 to perform the same operation where the error occurred.
Receipt, Obtain the Speed Dial list or Stored Document list.
4. Verify the wire harness connections on each board are installed properly, then perform
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
the same operation creating the error.
est software revision. Refer to GP 9 Firmware Version Upgrade.
5. Perform GP 15, 03. NVRAM INIT MODE.
4. Install a new Front USB Harness Assembly PL 18.1 Item 14.
6. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP) and perform the
5. Install a new FAX PWB PL 18.1 Item 9 and perform the operation again.
same operation where the error occurred.
6. If the error persists, reinstall the original FAX PWB and contact the Support for instruc- 7. If the error persists, reinstall the original ESS PWB and contact the Support Department
tions.
for instructions.

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016-324 Scheduled Image Overwrite RAP 016-325 Using Personal Certificate RAP
016-324 Scheduled image overwrite. 016-325 The IC card personal certificate is set in the certificate for signing.

Procedure Procedure
Switch off, then switch on the machine, GP 4. Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Enter dC131. Set NVM value 790-389 to 0.

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016-324, 016-325 2-46 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-326, 362, 607 UI Cable Connection Fail RAP 016-328 Connection Fail RAP
016-326 The controller has detected a failure at its cable connection with the UI. 016-328 The controller has detected a failure at its cable connection with the MCU.

016-362 Cont UI Fail-2 Procedure

016-607 Cont-UI Cable Connection Fail
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
Initial Action not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Power down then power up the machine to check if the error recurs GP 4.
Perform the steps that follow:
Procedure 1. Switch off, then switch on the machine, GP 4.
WARNING 2. Verify all connectors between the ESS PWB and the MCU PWB, and all surface mounted
Ensure that the electricity to the machine is switched off while performing tasks that do modules such as the eMMC Card, are fully seated.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 3. Install a new ESS-PWR-C Harness Assembly PL 18.4 Item 1 (MFP) PL 18.8 Item 1
death or injury. Moving parts can cause injury. (SFP).
Perform the steps that follow: MFP
1. Check the connection at the Console Assembly UI AIO and the ESS PWB, verify P/
J1352 is fully seated.
2. If the error persists, install a new Console Assembly UI AIO PL 1.1 Item 1
3. Reload the software, GP 9.
4. Harness Assembly Front USB PL 18.1 Item 14
5. Perform GP 15, 03. NVRAM INIT MODE.
6. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).
Perform the steps that follow: SFP
1. Check the connection at the Console Assembly UI SFP and the ESS PWB, verify P/
J1352 is fully seated.
2. If the error persists, install a new Console Assembly UI SFP PL 1.2 Item 1
3. Perform GP 15, 03. NVRAM INIT MODE.
4. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

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016-330 to 016-332 Cont System Memory Fail RAP 016-342 to 016-345 Controller Fail RAP
016-330 Cont system memory diagnostic fail 1. 016-342 Cont RTC diagnostic fail.

016-331 Cont system memory diagnostic fail 2. 016-343 Long boot diag timer fail.

016-332 Cont system memory diagnostic fail 3. 016-345 Cont NVM diagnostic fail.

Procedure Procedure
WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Verify all connectors between the ESS PWB and the MCU PWB, and all surface mounted 2. Verify the time and date are set correctly for the customer location.
modules such as the eMMC Card, are fully seated. 3. Reload the software, GP 9.
3. Perform GP 15, 03. NVRAM INIT MODE. 4. Perform GP 15, 03. NVRAM INIT MODE.
4. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP). 5. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

NOTE: RTC is set as GMT;

'Local Time' setting will be separately done by customer.
Case1: If 'Local Time' is not set by customers, they need to set as initial setting for 'Local Time'.
Case2: If 'Local Time' has been set by customers already, they don't need to set it again.

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016-346 Cont A4FAX Modem Diagnosis Fail RAP 016-349 to 016-351 eMMC Card Errors RAP
016-346 An A4 Fax Modem diagnosis error was detected by the Boot Diag. 016-349 Cont MAC address data fail.

Procedure 016-350 Cont SEEP-ROM diagnostic fail 1.

WARNING 016-351 Cont SEEP-ROM diagnostic fail 2.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Procedure
death or injury. Moving parts can cause injury.
Perform the steps that follow:
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
1. Switch off, then switch on the machine, GP 4.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
2. Reload the software, GP 9.
death or injury. Moving parts can cause injury.
3. If the error persists, install a new FAX PWB PL 18.1 Item 9.
Perform the steps that follow:
4. Perform GP 15, 03. NVRAM INIT MODE.
1. Switch off, then switch on the machine, GP 4.
5. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).
2. Remove and reseat the eMMC Card.
3. Perform GP 15, 03. NVRAM INIT MODE.
4. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).
5. If the error persists, contact Support for further instruction.

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016-352, 609, 610 Internal Network Init/PCI/PCIEX Fail RAP 016-353, 356, 606, 608 IOT-Controller Communication Fail
016-352 Internal network initialization error. RAP
016-353 Communication cannot be established between the IOT and the ESS.
016-609 PCI Option No Support Device Fail.
016-356 Communication cannot be established between the IIT and the controller.
016-610 PCIEX Option No Support Device Fail.
016-606 Fault in the connection with the back plane is detected by the controller.
Procedure
Perform the steps that follow: 016-608 Cont-MCU cable connection fail.
1. Switch off, then switch on the machine, GP 4.
2. Verify version, reload, or update the Firmware using the Download Mode procedure in GP Primary Causes
15 Special Boot Menu. • ESS MCU FFC PL 18.1 Item 2 (MFP), PL 18.5 Item 2 (SFP)
3. Perform GP 15, 03. NVRAM INIT MODE. • ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)
4. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP). • MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Check the connections at the ESS PWB and the MCU PWB, verify P/J300 and P/J335
are fully seated.
3. Check continuity between the ESS PWB and the MCU PWB verify each cable of P/
J300<=> P/J335 is continuous.
• Install a new ESS MCU FFC, PL 18.1 Item 2 (MFP) PL 18.5 Item 2 (SFP).
4. Verify all harness connections between the ESS PWB and the MCU PWB, and all surface
mounted modules such as the eMMC Card, are fully seated.
5. If the error persists, install new components as necessary:
• ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)
• MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)

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016-355, 016-356 Controller ASIC Fail RAP 016-359, 360, 361 Controller USB Fail RAP
016-355 Cont IO ASIC diagnostic fail At Scanner diagnostic, an error has occurred at (Copy 016-359 Cont USB HUB fail. The USB HUB connection is invalid.
path, Scan path).
016-360 Cont UI fail-1. An error occurred during W/R/V test of PCI Config interval.
016-356 Cont video ASIC diagnostic fail. At IOT diagnostic, an error has occurred (Print path).
016-361 Cont USB 3.0 device fail. When error has occurred at W/R/V test on the internal regis-
Primary Causes ter of the USB 3.0 Device.
• DADF Assembly PL 50.1 Item 1
• IIT Assembly PL 50.1 Item 2
Procedure
• ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
Initial Action not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4.
Perform the steps that follow:
2. Clean the document glass and the white stripe before proceeding.
1. Switch off, then switch on the machine, GP 4.
Procedure 2. Perform GP 15, 03. NVRAM INIT MODE.
WARNING 3. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Check the connection at the ESS PWB and the IIT Assembly, verify P/J1370, P/J1374
and P/J1372 are fully seated.
a. Install a new IIT Assembly PL 50.1 Item 2
2. Check the connection at the ESS PWB and the DADF Assembly, verify P/J1371 and P/
J1377 are fully seated.
a. Install a new DADF Assembly PL 50.1 Item 1.
3. Perform GP 15, 03. NVRAM INIT MODE.
4. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

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016-370 Controller Diagnostic Fail RAP 016-371 Controller USB 1.1 Host Fail RAP
016-370 Cont rendering engine diagnosed as having a failure. 016-371 A defect was detected during a diagnostic check of USB 1.1 host (no communication
with the FAX card could be established).
Procedure
WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow: death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4. Perform the steps that follow:
2. Perform GP 15, 03. NVRAM INIT MODE. 1. Switch off, then switch on the machine, GP 4.
3. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP). 2. Reload the software, GP 9.
3. Verify the USB Harness PL 18.1 Item 14, is fully seated in the ESS PWB PL 18.1 Item 5.
4. Install a new USB Harness REP 18.6.
5. Perform GP 15, 03. NVRAM INIT MODE.
6. Install a new ESS PWB PL 18.1 Item 5 (MFP).

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016-383 Controller OS Communication Fail RAP 016-400, 401, 402, 403, 406 802.1x Authentication Failure -
016-383 Communication failure between linux and VX works Network1 RAP
016-400 802.1x Authentication error (incorrect user name or password). The user name or
Procedure password that has been set in the machine is incorrect. The settings are different from those in
WARNING the authentication device switch that is physically connected to the machine via the network.
Ensure that the electricity to the machine is switched off while performing tasks that do
016-401 802.1x Authentication method mismatch (the authentication server does not support
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
the authentication method of the machine). A fail signal, which indicates that the authentication
death or injury. Moving parts can cause injury.
method set in the machine cannot be processed, was received from the authentication device
Perform the steps that follow:
switch that is physically connected to the machine via the network.
1. Switch off, then switch on the machine, GP 4.
2. Reload the software, GP 9. 016-402 802.1x Authentication time-out (there was no response signal from the authentication
3. Perform GP 15, 03. NVRAM INIT MODE. device). The authentication was timed-out because there was no response signal from the
authentication device switch that is physically connected to the machine via the network.
4. Install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

016-403 802.1x Authentication certificate mismatch. The root server certificate for the authenti-
cation server is not stored in the machine or it is mismatched.

016-406 (EAP-TLS) is selected as the authentication method for 802.1x authentication for Net-
work 1, but the SSL client certificate is not set or has been deleted.

Procedure
Advise the customer to:
1. Enter the correct user name or password for 802.1x Authentication from the machine
panel.
2. Check the switch settings and network connections of the authentication device switch
that is physically connected to the machine via the network and connect it correctly.
3. Check the settings in the Authentication Device switch that is physically connected to the
machine via the network.
4. 016-403 - Store the Route Certificate for the server certificate (for Network 1)of the
authentication server in the machine.
5. 016-403 -If unable to Obtain the route certificate of the server certificate, disable the
(Server Authentication Inspection) (for Network 1) in the 802.1x setting item of the device.
6. 016-406 - Store the client certificate to this machine SSL and set as SSL client certificate.
7. 016-406 - If the setting of SSL client certificate cannot be made, select other than (EAP-
TLS) as the authentication method.

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016-404 802.1x Inside Failure RAP 016-405 Certificate DB File Error RAP
016-404 An internal error has occurred in the 802.1x supplicant function of the machine. An 016-405 Certificate database file is wrong.
incorrect protocol signal was received from the authentication server.
Procedure
Procedure Advise the customer to start Initialize certificate under Maintenance.
Advise the customer to:
1. Repeat the operation.
2. Switch off, then switch on the machine, GP 4.

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016-404, 016-405 2-54 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-407 to 016-412 XCP Error RAP 016-422, 016-423 Offline RAP
016-407 The package management function has detected security exception. 016-422 Diag Offline - When the Diag operation is in progress, it turns Offline.

016-408 The package management function has detected the damaged JAR file. 016-423 Offline.

016-409 The package management function has detected a version mismatch. Procedure
Perform the steps that follow:
016-410 The package management function has detected the invalid definition file.
1. If a remote access session in progress, wait for it to end.
016-411 The package management function has detected an unsupported class file version. 2. If the fault persists, switch off, then switch on the machine, GP 4.

016-412 The package management function has detected the plug-in has caused an error that
is included in a miscellaneous group of errors.

Procedure
Advise the customer to modify the plug-in, then re-install.

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016-424, 016-425 Power Mode RAP 016-426 Remote Services Error RAP
016-424 Low power mode. 016-426 IP Address source is set to DHCP, but Ethernet and/or wireless network connections
are not set up or connected correctly, printer is not receiving an IP address from a DHCP
016-425 Sleep mode. router.

Procedure • MFP: Remote Services Error

Perform the steps that follow: • SFP: IP Address Failed
1. Cancel the power save mode. Procedure
2. If the fault persists, switch off, then switch on the machine, GP 4. Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Check the machine TCP/IP settings are correct for the customer network.
3. If the machine settings are correct, request the customer to verify the network the printer
is connecting to is correctly configured.
4. Set the machine TCP/IP settings to a static IP address to verify connectivity with the cus-
tomer network. If the connection is made correctly using a static IP address, return the
machine TCP/IP settings to DHCP, then test connectivity again.

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016-427, 428, 429, 430, 431, 432 802.1x Failures (Network 2) 016-450 SMB Host Name Duplicated RAP
RAP 016-450 A PC of the same host name exists on the network.
016-427 802.1x Authentication failure (network 2).
Procedure
016-428 802.1x Authentication method mismatch (authentication server does not support the Advise the customer to:
authentication method of this device: network 2) 1. Check whether the device host name setting of the same host name is the same as
another device. If the setting is duplicated, change the host name of the device or dupli-
016-429 802.1x Authentication failure by timing out (network 2). cate device.
2. If a duplicated setting is not confirmed, change the device host name.
016-430 The route certificate of the server certificate (for network 2) of the authentication
server is not stored in the machine or it does not match.

016-431 An internal error has occurred in the 802.1x supplicant function of the machine. An
incorrect protocol signal was received from the authentication server in network 2.

016-432 802.1x setting error of the client certificate of the authentication (network 2).

Procedure
Advise the customer to:
1. Repeat the operation.
2. Set the authentication method of network 2 of this device to the same authentication
method as the one set in the authentication server.
3. Check the switch setting or network connection of the (Authentication Device) which is
physically network connected to Network 2 of this machine and connect it correctly.
4. 016-430 Store the Route Certificate for the server certificate (for Network 2) of the
authentication server in the machine.
5. 016-430 If unable to Obtain the route certificate of the server certificate, disable the
(Server Authentication Inspection) for the 802.1x setting item (Network 2) of the device.
6. 016-432 Store the client certificate to this machine SSL and set as SSL client certificate.
7. 016-432 If the setting of SSL client certificate cannot be made, select other than (EAP-
TLS) as the authentication method.

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016-453, 016-454 IPv6/Dynamic DNS Failure RAP 016-455, 016-456 SNTP Time Out RAP
016-453 Failed to update of the IPv6 address and host name to the DNS server. 016-455 There is no response from the SNTP server within the specified time (60sec).

016-454 Dynamic DNS - dynamic update failed. 016-456 A standard time synchronized source message and an asynchronous message was
received from the SNTP server.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to: Perform the steps that follow:
a. Check that DNS server address is set correctly in the device. 1. Advise the customer to:
b. Check with the System Administrator whether the DNS server settings that allow a. Check the time on the machine, if the time on the machine is incorrect, manually set
dynamic DNS using IPv6 address have been set. the time.
b. Check that the SNTP server address is set correctly in the device.

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016-461 Under Non-transmitted Image Log Stagnation RAP 016-500 ROM Write Error (During DLD Method) RAP
016-461 Creation of a new job is being restricted because image logs yet to be transferred are 016-500 An error has occurred during the process of writing data to the cont-ROM.
piled up and delayed.
Procedure
Procedure WARNING
Perform the steps that follow:
Ensure that the electricity to the machine is switched off while performing tasks that do
1. Advise the customer to: not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
a. Check the image log management server status and the network status, and clear death or injury. Moving parts can cause injury.
any cause that may impede the transfer of image logs to the image log server. Perform the steps that follow:
b. Check the transfer settings and transfer all logs that are yet to be transferred. Or, 1. Reload the software, GP 9.
change the transfer guarantee level to ‘Low’. 2. Perform GP 15, 03. NVRAM INIT MODE.
NOTE: Setting the transfer guarantee level t o ‘Low’ may cause the image logs to 3. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).
get deleted in sequence even before they are transferred.

2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Turn the power off and on.Get the procedures for reproducing an error according to the
operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, If the error persists, contact Technical Support for further instructions,
as the ESS PWB rarely fails.

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016-503 to 016-505 SMTP Server Fail for Redirector RAP 016-507, 016-508 Image Log Send Fail RAP
016-503 The SMTP server name could not be resolved (though the machine tried to connect to 016-507 A log image transfer fails, making it impossible to continue a target job which will con-
the server). sist of created images.

016-504 The POP server name could not be resolved (though the machine tried to connect to 016-508 A log image transfer fails, making it impossible to continue an image transfer job.
the server).
Procedure
016-505 Incorrect POP Server authentication information was detected. Perform the steps that follow:
1. Advise the customer to check the state of the destination image log control server and
Procedure that of the network. Clear any factor preventing image logs from being transferred to the
Request the customer specify the correct SMTP server name or specify the IP address, image log control server.
the error persists,
2.4.1 Interface (Physical/Logical)
1. Physical Interface Description
The following interfaces are supported:
a. USB
b. Ethernet (10BaseT, 100BaseTX, 1000BASE-T) *1
c. Wireless (optional) IEEE 802.11n/802.11g/802.11b/802.11a
*1: Has a function to automatically detect and switch the transmission speed
(10Mbps, 100Mbps, 1000Mbps). Also, the transmission speed can be fixed by set-
tings.
2. Logical Interface Description
a. It is possible to set whether to activate the system for each of the following logical
interfaces. Default Activation: SMB (DLC), SNMP (IPX)
Supported for receiving print jobs
a. USB
b. Lpd
c. NewtWare
d. AppleTalk (EtherTalk)
e. SMB
f. IPP
g. Internet FAX Print
h. Port9100
i. CWSI File Upload Print
Supported for receiving scan jobs
a. Salutation Scan
b. FTP Client
c. Internet Fax Send
d. SMB Client
e. WebDAV Server
Supported for management interface
a. SNMP
b. CWIS
Supported for other services
a. FTP Server

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016-503 to 016-505, 016-507, 016-508 2-60 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-509, 016-510 Image Log No Send Rule RAP 016-511, 016-512 Image Log Invalid Send Rule RAP
016-509 Because rules for log image transfer are not registered, a job cannot be continued. 016-511 Rules for log image transfer are illegal, causing a job to be discontinued.

016-510 Rules for log image transfer are not registered. 016-512 Rules for log image transfer are illegal.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to register rules for transfer from the destination image log control 1. Advise the customer to overwrite rules for transfer from the destination image log control
server to the device. server to the device.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-61 016-509, 016-510, 016-511, 016-512
016-513 SMTP Server Reception Error RAP 016-514 XPS Error RAP
016-513 Error when receiving response from the SMTP server (after connecting to the server). 016-514 During XPS Bridge processing, invalid schema, parameter error, damage to XPS file,
or an error internal to XPS decomposer occurred.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to wait 5 minutes before resubmitting the job. Perform the steps that follow:
2. If the error persists, ask the customer to consult with their Network Administrator for the 1. Print from XPS Viewer, using a printer driver (ART-EX, PCL, etc.).
correct configuration. 2. If the error persists, perform the following steps:
a. Change any possible mechanical settings for corrective actions or detection condi-
tions and repeat the operation.
b. Check the version of Controller ROM. If it is not the latest, download and update to
the latest software revision. Refer to GP 9 Firmware Version Upgrade.
c. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an
error according to the operation that was performed when the error occurred.
i. Check the exact occurrence timing during job execution.
ii. Check the job settings from the Panel.
iii. Collect other information as much as possible to reproduce the error.
d. If the error persists, contact Technical Support for further instructions, as the ESS
PWB rarely fails.

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016-513, 016-514 2-62 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-515 XPS Short of Memory 016-516 XPS Print Ticket Description Error RAP
016-515 During XPS Bridge processing, a lack of memory was detected. 016-516 XPS Print Ticket description error.

Procedure Procedure
WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to check the print mode. If print mode is set to High Resolution, 1. Advise the customer to check whether the application that sends a print job and the print
change it to Standard. If print mode is set to Standard, change it to High Speed. instructions has a problem.
2. If memory is still insufficient print from XPS Viewer, using a driver (ART-EX, PCL, etc.). a. If they have no problems, request the customer consult the software vendor produc-
3. Perform the following steps: ing the application sending the print job for assistance printing from the application.
a. Change any possible mechanical settings for corrective actions or detection condi- 2. If the error persists, obtain a list of printer settings, a job history report, and the print data
tions and repeat the operation. with PrintTicket to send to Support and go to the following to resolve the problem,
b. Check the version of Controller ROM. If it is not the latest, download and update to 3. If the error persists, perform the following steps:
the latest software revision. Refer to GP 9 Firmware Version Upgrade. a. Change any possible mechanical settings for corrective actions or detection condi-
c. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an tions and repeat the operation.
error according to the operation that was performed when the error occurred. b. Check the version of Controller ROM. If it is not the latest, download and update to
i. Check the exact occurrence timing during job execution. the latest software revision. Refer to GP 9 Firmware Version Upgrade.
ii. Check the job settings from the Panel. c. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an
error according to the operation that was performed when the error occurred.
iii. Collect other information as much as possible to reproduce the error.
i. Check the exact occurrence timing during job execution.
d. If the error persists, contact Technical Support for further instructions, as the ESS
PWB rarely fails. ii. Check the job settings from the Panel.
iii. Collect other information as much as possible to reproduce the error.
d. If the error persists, contact Technical Support for further instructions, as the ESS
PWB rarely fails.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-63 016-515, 016-516
016-519 Device DV Limit Reached RAP 016-522 LDAP SSL Error 112 RAP
016-519 Number of printable sides limit full. 016-522 LDAP-SSL authentication error 112 has occurred (the client certificate cannot be
Obtained).
Procedure
Ask the System Administrator to increase the limit of printable sides. Procedure
Advise the customer to install the SSL client certificate into the device as the LDAP server will
request it.

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016-519, 016-522 2-64 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-523 LDAP SSL Error 113 RAP 016-524, 016-525 LDAP SSL Error 114 and 115 RAP
016-523 LDAP-SSL authentication error 112 has occurred (the client certificate cannot be 016-524 LDAP-SSL authentication error 114 has occurred (the server certificate is close to
Obtained). expiring).

Procedure 016-525 LDAP-SSL authentication error 115 has occurred (the server certificate has expired).
The device cannot trust the SSL certificate of the LDAP server. Advise the customer to register
the root certificate of the LDAP server SSL certificate in the device. Procedure
Advise the customer to change the LADP server SSL certificate to one that is valid.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-65 016-523, 016-524, 016-525
016-526 LDAP SSL Error 116 RAP 016-527 LDAP SSL Error 117 RAP
016-526 LDAP-SSL authentication error 116 has occurred (the server name and the certificate 016-526 LDAP-SSL authentication error 116 has occurred (the server name and the certificate
does not match) does not match)

Procedure Procedure
Advise the customer to ensure that the address of the LDAP server set in the device matches For information only, an internal error has occurred in the program.
the address of the LDAP server defined in the SSL certificate.

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016-526, 016-527 2-66 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-529 Remote Download Server Timeout RAP 016-533 Kerberos Attestation Protocol Error 37 RAP
016-529 There was no response within the specified time (45 sec) when connecting to the 016-533 A Kerberos Server Attestation protocol error has occurred. (37)
remote download server.
Procedure
Procedure Advise the customer to:
Check the network connection. Advise the customer to check that the remote download server 1. The clock difference between the device and the Kerberos server has exceeded the clock
is correctly configured and operating on the network. skew limit of the Kerberos server. Check that the clocks of the device and Kerberos server
are set correctly.
2. Check that the daylight saving time and time zone settings for the device and the Kerbe-
ros server are the same.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-67 016-529, 016-533
016-534 Kerberos Attestation Protocol Error 41 and 42 016-535 Remote Download File Access Error RAP
RAP 016-535 There are no FW update files in the remote download server.
016-534 A Kerberos Server Attestation protocol error has occurred. (41, 42)
Procedure
Procedure Advise the customer to check the remote download server for the FW update file.
1. Advise the customer to check that the realm name and server address in the Kerberos
settings of the device are set correctly.
2. Check that the Domain name and Server address in the Kerberos Settings of the device
are set correctly.
• When connected to a Microsoft Windows 2000/2003 Server, use all upper case for
the Domain name.

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016-534, 016-535 2-68 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-536 Host Name Solution Error in Remote Download 016-537 Remote Download Server Connection Error RAP
RAP 016-537 Remote download server connection error.
016-536 Remote download server name resolution error.
Procedure
Procedure Advise the customer to check the network connection setting (port) of the remote download
server.
Advise the customer to check the connection to the DNS and whether the remote download
server name has been registered in the DNS.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-69 016-536, 016-537
016-539 Kerberos Attestation Other Protocol Error RAP 016-543, 545, 546, 548, 553, 554, 555, 556, 557, 558
016-539 A Kerberos Server Attestation protocol error has occurred. Attestation Agent Error RAP
Procedure
Procedure
1. 016-543 - Update the realm list, using the Update Realm button on the device, or add the
For information only. An internal error has occurred in the program.
domain to the ApeosWare Authentication Agent.
a. To update the device realm information, perform the following: Press the (Authentica-
tion Agent) button on the Authentication window of the device.
b. The Authentication Agent window appears.
c. Press the (Update) button on the window.
2. 016-545 - Match the time of the PC where the ApeosWare Authentication agent is
installed in with the time of the PC where the ActiveDirectory is.
a. Windows Time Service in the PC where the ApeosWare Authentication Agent is
installed is stopped,
i. Go to Windows Services and start the service.
b. Refer to the ApeosWare Authentication agent User Guide for solutions.
3. 016-546 - Use correct user name.
4. 016-548 - Register the device in the ApeosWare Authentication Agent. Refer to the Apeo-
sWare Authentication Agent User Guide’ for solutions.
5. 016-553 - The version of the ApeosWare Authentication Agent needs to be upgraded.
a. Check that the machine is a product that is supported by the upgraded version of the
ApeosWare Authentication Agent.
6. 016-554 - Set the domain user reference login name or the reference password of the
Apeo Ware Authentication Agent domain to the correct items.
7. 016-555 - Check that the ApeosWare Authentication Agent can connect to the database
or the Active Directory. Refer to the ApeosWare Authentication Agent User Guide for solu-
tions.
8. 016-556 - Wait 10 minutes before authenticating again as the service is overloaded.
a. Check the ApeosWare Authentication Agent.
b. Refer to the ApeosWare Authentication Agent User Guide for solutions.
9. 016-557 - Wait 10 minutes before authenticating again as the service is overloaded.
a. Check the ApeosWare Authentication Agent.
b. Refer to the ApeosWare Authentication Agent User Guide for solutions.
10. 016-558 - Switch off, then switch on the machine, GP 4.
11. 016-569 - Switch off, then switch on the machine, GP 4.

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016-539, 016-543, 545, 546, 548, 553, 554, 555, 556, 2-70 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-559 Remote Download Parameter Error RAP 016-560 Attestation Agent Error 560 RAP
016-559 When performing the remote download, an invalid value is set in the required system 016-560 A communication error has occurred between the ApeosWare Authentication Agent
data. and the machine.

Procedure Procedure
1. Advise the customer to check that all system data that must be set to perform the remote 1. Check that the network cable is connected and check the settings of the Authentication
download are correct. Agent function.
2. If DNS address of the Server is set as the Server name/IP address of the ApeosWare
Authentication Agent in the printer function settings list, check that DNS is enabled.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-71 016-559, 016-560
016-562 Detected User Duplication RAP 016-563 ImageLog Memory Full (Exp. Kit) RAP
016-562 Two or more entries with the same IC card information were found in the temporary 016-563 When the system data ‘Log/Image Creation Guarantee Level’ is set to ‘High, the
user DB of Active Directory or Authentication Agent. Image Extension Kit has insufficient memory.

Procedure Procedure
1. Advise the customer to make corrections so that the temporary user entries of the Active 1. Advise the customer to set the image quality to Normal.
Directory or Authentication Agent do not have the same IC card information.

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016-562, 016-563 2-72 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-564 Remote Download Server Authentication Failed 016-570 Job Ticket Out of Memory RAP
RAP 016-570 XPIF memory is low.
016-564 When accessing the remote download server, an authentication error notification was
issued from the server. Procedure
1. Increase memory size for job ticket on UI Panel.
Procedure 2. Switch off, then switch on the machine, GP 4.
1. Advise the customer to check that the correct user name and password was specified 3. Run the job again.
when accessing the remote download server.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-73 016-564, 016-570
016-571 Job Ticket Wrong Parameters RAP 016-572 Job Ticket Media Error RAP
016-571 XPIF parameter mismatch. 016-572 XPIF media conversion error.

Procedure Procedure
Advise the customer to check for a mismatch between parameters specified by the job ticket. Advise the customer to check that the device that receives data can print it onto paper whose
Correct the parameters, then resend the job. properties (size/type/weight/color/punched) are specified by job ticket.

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016-571, 016-572 2-74 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-573 Job Ticket Parse Error RAP 016-574 FTP Host Name Solution Error RAP
016-573 XPIF Interpret error. 016-574 Unable to resolve host name during FTP scan.

Procedure Procedure
Advise the customer to ensure the that software is correctly installed on client that generates 1. Advise the customer to check the connection to the DNS and whether the destination
job ticket; operational requirements are met; and software version matches device version. server name has been registered in the DNS.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-75 016-573, 016-574
016-575 FTP DNS Server Error RAP 016-576 FTP Server Connection Error RAP
016-575 The DNS server was not set during FTP scan. 016-576 Problem with connection to server during FTP scan.

Procedure Procedure
1. Advise the customer to set the DNS address or set the destination server address using 1. Advise the customer to check that the network communication between the transfer desti-
IP address. nation FTP server and the machine is available. For example:
2. Check that the server IP address is correct.
3. Check the connection of network cables.

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016-575, 016-576 2-76 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-577 FTP Service RAP 016-578 FTP Login Name or Password Error RAP
016-577 Failed to connect to the FTP service of the destination server. 016-578 FTP scan login name or password error.

Procedure Procedure
1. Check that the FTP service of the Server is operating. 1. Check that the login name (user name) and password are correct.
2. Check that the FTP port number of the Server matches the FTP port number that is set on
the machine.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-77 016-577, 016-578
016-579 FTP Scanning Picture Preservation Place Error 016-580 FTP File Name Acquisition Failure RAP
RAP 016-580 Unable to Obtain file name/folder name on the FTP scan server.
016-579 Problem with scanned image storage destination of FTP scan.
Procedure
Procedure Advise the customer to check the access rights to the FTP scan server.
Advise the customer to check that the scanned image storage destination on the FTP scan
server is correct.

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016-579, 016-580 2-78 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-581 FTP File Name Suffix Limit RAP 016-582, 016-588 FTP File Creation Failure RAP
016-581 The FTP scan file name/folder name suffix has exceeded the limit. 016-582 When creating a file in the server after connecting to the FTP server, the file creation
has failed.
Procedure
Advise the customer to change the file name/destination folder or move or delete the files in the 016-588 Failed to write data into the server after connecting to the FTP server.
destination folder.
Procedure
Advise the customer to:
1. Check that the specified name is a file name that can be created in the storage destina-
tion.
2. Check that the storage destination has enough free space.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-79 016-581, 016-582, 016-588
016-583, 016-584 FTP Folder Creation Failure RAP 016-585, 587, 589 FTP File Delete/Read Failure RAP
016-583 When creating a lock folder in the server after connecting to the FTP server, the lock 016-585 When deleting a file in the server after connecting to the FTP server, the deletion has
folder creation has failed. failed.

016-584 When creating a folder in the server after connecting to the FTP server, the folder cre- 016-587 When deleting a folder in the server after connecting to the FTP server, the deletion
ation has failed. has failed.

Procedure 016-589 Failed to read data from the FTP server after connecting to the FTP server during
Advise the customer to: scanner (save to PC) FTP transfer.

1. If a lock directory (*.LCK) remains in the transfer destination, delete it then retry the job.
Procedure
2. Check that the specified name is a folder name that can be created in the storage destina-
1. Advise the customer to check whether there is access right to the FTP server and grant
tion.
the proper rights.
3. Check whether a folder with the same name as the specified name already exists.
4. Check that the storage destination has enough free space.

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016-583, 016-584, 016-585, 587, 589 2-80 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-586 FTP Lock Folder Delete Failure RAP 016-590 FTP Data Reading Failure RAP
016-586 When deleting a lock folder in the server after connecting to the FTP server, the dele- 016-590 Unable to save a file after connecting to the FTP server during scanner (save to PC)
tion has failed. FTP transfer because ‘File Name Conflict’ is set to ‘Cancel Job’.

Procedure Procedure
Advise the customer to: 1. Advise the customer to set ‘File Name Conflict’ to other than ‘Cancel Job’
1. Check the access right to the server.
2. If a lock directory (*.LCK) remains in the transfer destination, delete it then retry the job.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-81 016-586, 016-590
016-591 FTP Scan Filing Policy RAP 016-592 FTP DAT File Access Error RAP
016-591 Incorrect filing policy (when additional items are selected) was detected after connect- 016-592 An error has occurred when accessing the NEXTNAME.DAT file after connecting to
ing with the FTP server. the FTP server during scanner (Save to PC) FTP transfer.

Procedure Procedure
1. When ‘Add’ is selected for ‘File Name Conflict’, check that the file format is not set to 1. When ‘Add’ is selected for ‘File Name Conflict’, check that the NEXTNAME.DAT file is cor-
Multi-page. rect.

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016-591, 016-592 2-82 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-593 to 016-596 FTP Error RAP 016-597 Same File on FTP Server RAP
016-593 An internal error has occurred after connecting to the FTP server. 016-597 The process was cancelled because a file/folder with the same name was detected
after connecting to the FTP server.
016-594 The TYPE command has failed after connecting to the FTP server.
Procedure
016-595 The PORT command has failed after connecting to the FTP server.
1. Perform the same operation again without multiple machines accessing the same folder in
the same server.
016-596 The CDUP command has failed after connecting to the FTP server.

Procedure
1. Repeat the operation.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-83 016-593 to 016-596, 016-597
016-598, 016-599 Email Message Size RAP 016-600, 016-601 KO Authentication Locked RAP
016-598 Email message size is over spec. 016-600 The number of incorrect Key Operator log in attempts reached the limit.

016-599 Email message size is over spec. 016-601 The number of incorrect authentication log in attempts reached the limit.

Procedure Procedure
1. Reduce a resolution send parameter (image-to-send quality) then resend the job. 1. 016-600 - Authentication Continuous Error Maximum Count (NVM:700-563)
2. Reduce a magnification send parameter, then resend the job. 2. 016-601 - Authentication Error Maximum Count (NVM:700-564)
3. Increase the maximum message size (10MB recommended default). 3. If required, refer to GP 3 Customer Administration Tools, to reset password to 1111
(default) if the System Administrator ID is unavailable.

NOTE: Default is 5 events. NVM Read/Write can be set between 1 to 10 events.

With this feature enabled, the machine denies access when an incorrect System Administrator
ID is entered the selected number of times.

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016-598, 016-599, 016-600, 016-601 2-84 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-604 Debug Log Created RAP 016-700 Password Below Minimum RAP
016-604 Debug log auto creation by system. 016-700 The number of digits used for the password for security and authentication prints is
less than the minimum.
Primary Causes
1. When the power is turned off and a debug log is automatically created during job execu- Procedure
tion. 1. Advise the customer to increase the number of password digits for the print job.
2. When the power is turned on and a debug log is automatically created while the power is
turned off and the Power OFF Sequence is not executed.

Procedure
Switch off, then switch on the machine, GP 4.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-85 016-604, 016-700
016-702 Out of Page Buffer RAP 016-706 Maximum User Number Exceeded RAP
016-702 Unable to compress any page due to insufficient print page buffer. 016-706 The system detected that a job exceeded the maximum number of users for secure
and sample prints and aborted the job.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to Set (Print Mode) to (High Speed) and reduce the print resolution Perform the steps that follow:
before retrying the operation. 1. Advise the customer to delete unnecessary documents or users, then repeat the opera-
2. Change any possible mechanical settings for corrective actions or detection conditions tion.
and repeat the operation. 2. Change any possible mechanical settings for corrective actions or detection conditions
3. Reload the software, GP 9 Firmware Version Upgrade. and repeat the operation.
3. Reload the software, GP 9 Firmware Version Upgrade.

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016-702, 016-706 2-86 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-711 Email Transmission Size Limit RAP 016-712 Panther Capacity RAP
016-711 The size of data to send exceeds the system data value (before connection to the 016-712 Capability of Panther deteriorated.
server).
Procedure
Procedure WARNING
Advise the customer to:
Ensure that the electricity to the machine is switched off while performing tasks that do
1. Reduce the resolution level, which is a transmission parameter, then resend the job. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
2. Reduce the magnification ratio, which is a transmission parameter, then resend the job death or injury. Moving parts can cause injury.
3. Use System Settings to raise the data size upper limit (recommended default is 2MB). Perform the steps that follow:
4. Change any possible mechanical settings for corrective actions or detection conditions 1. Advise the customer to increase the resolution or enlarge the scan area.
and repeat the operation. 2. Ensure that all connectors on the ESS PWB, PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP)
5. Reload the software, GP 9 Firmware Version Upgrade. are securely connected. Make sure all surface mounted modules are securely connected.
3. Reload the software, GP 9.
4. Perform GP 15, 03. NVRAM INIT MODE.
5. If the fault persists, install a new ESS PWB, PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-87 016-711, 016-712
016-713, 016-714 Security Box Error RAP 016-715 ESCP Form Invalid Password RAP
016-712 The password set in the specified Mailbox and the password specified for the job do 016-715 Unable to access the ESCP form because ESCP form password did not match
not match.
Procedure
016-714 The mailbox specified for the job does not exist.
WARNING
Procedure Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow:
death or injury. Moving parts can cause injury.
1. Advise the customer to set a correct password and try again.
Perform the steps that follow:
2. Open the appropriate mailbox and try again.
1. Advise the customer to input the correct password to use ESCP form.
3. Reload the software, GP 9.
2. Ensure that all connectors on the ESS PWB, PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP)
are securely connected. Make sure all surface mounted modules are securely connected.
3. Reload the software, GP 9.
4. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
5. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
6. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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016-713, 016-714, 016-715 2-88 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-718 Out of PCL6 Memory RAP 016-719 Out of PCL Memory RAP
016-718 Insufficient PCL6 decomposer memory. 016-719 An insufficient memory was detected while using the PCL.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to decrease the resolution to reduce the PLW memory. 1. Advise the customer to increase the PCL memory size. Increasing the memory for the
2. Reload the software, GP 9. whole system will increase the memory to be allocated to the Decomposer in some mea-
3. Change any possible mechanical settings for corrective actions or detection conditions sure.
and repeat the operation. 2. Reload the software, GP 9.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error 3. Change any possible mechanical settings for corrective actions or detection conditions
according to the operation that was performed when the error occurred. and repeat the operation.
a. Check the exact occurrence timing during job execution. 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
b. Check the job settings from the Panel.
a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error.
b. Check the job settings from the Panel.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails. c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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016-720 PCL Command Error RAP 016-721 Settings Error RAP
016-720 A PCL command error occurred during PCL processing. 016-721 Paper types cannot be determined because all the settings for custom paper priority
are set to disabled.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to cancel the job then execute the command again. Perform the steps that follow:
2. Reload the software, GP 9. 1. Advise the customer to correct the settings, then execute the command again.
3. Change any possible mechanical settings for corrective actions or detection conditions 2. Reload the software, GP 9.
and repeat the operation. 3. Change any possible mechanical settings for corrective actions or detection conditions
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error and repeat the operation.
according to the operation that was performed when the error occurred. 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
a. Check the exact occurrence timing during job execution. according to the operation that was performed when the error occurred.
b. Check the job settings from the Panel. a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error. b. Check the job settings from the Panel.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB c. Collect other information as much as possible to reproduce the error.
rarely fails. 5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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016-720, 016-721 2-90 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-725 B-Formatter Library Image Conversion Error RAP 016-726 PDL Auto Switch Fail RAP
016-725 An error has occurred in the B-Formatter during the image conversion of scanned 016-726 Print language auto judgment fail.
document to FAX sending document.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to fix, then select the decomposer from the UI or with a command.
1. Advise the customer to directly scan the document and send it to the FAX recipient. 2. Reload the software, GP 9.
2. Reload the software, GP 9. 3. Change any possible mechanical settings for corrective actions or detection conditions
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
and repeat the operation. 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error according to the operation that was performed when the error occurred.
according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution.
a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel.
b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
c. Collect other information as much as possible to reproduce the error. 5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB rarely fails.
rarely fails.

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016-728 Unsupported TIFF Data RAP 016-729 TIFF Data Size RAP
016-728 Unsupported TIFF data. 016-720 The files to be spooled in the TIFF exceeded the disk capacity.

Procedure Procedure
For information only, no service action necessary. Refer the customer to the User Guide. Perform the steps that follow:
1. Advise the customer to refer to the User Guide to correct the valid range.
2. Reload the software, GP 9.
3. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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016-728, 016-729 2-92 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-731, 016-732 Invalid Data RAP 016-733 Destination Address Resolution Error RAP
016-731 The TIFF data is broken or discontinued halfway. 016-733 A failure to resolve a P2P address problem (before connection to the server).

016-732 The decomposer detected that the form specified is not registered. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to:
Perform the steps that follow: a. Check if the destination address has been entered correctly.
1. Advise the customer to resend the data or form data. b. Set a correct DNS server address.
2. Reload the software, GP 9. 2. Reload the software, GP 9.
3. Change any possible mechanical settings for corrective actions or detection conditions
3. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
and repeat the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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016-735 Updating Job Template RAP 016-741 Download Mode Fail RAP
016-735 The system attempted to output the job template list while the job template was being 016-741 Not able to change into download mode.
updated.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to cancel the download prohibited mode then check that the jobs
1. Advise the customer to perform the operation again after the Job Template update com- have completed before retrying the operation.
pletes. 2. Check that the ‘Communicating’ LED is off.
2. Reload the software, GP 9. 3. After completing a panel operation, wait for 1 minute or longer before starting the down-
3. Change any possible mechanical settings for corrective actions or detection conditions load operation.
and repeat the operation. 4. Enter dC131. Set NVM value 700-420 to 0, the retry the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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016-735, 016-741 2-94 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-742 Download Data Product ID Mismatch RAP 016-743 Device Model/Panel Type Error RAP
016-742 A mismatch in the product ID of download data was detected. 016-743 The supported model in the download data does not match the device model.

Procedure Procedure
Perform the steps that follow: Advise the customer to source a download file that has the same model with the device VerUP
1. Advise the customer to Obtain the download data again, then retry the job. then retry the job.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-95 016-742, 016-743
016-744 Download Data CheckSum Error RAP 016-745 Download Data XPJL Fatal Error RAP
016-744 CheckSum error of download data. 016-744 XPJL fatal error during download.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Ensure that the cable connected to the device is secured correctly, then retry the job. 1. Advise the customer to Obtain the download data again, then retry the job.
2. Switch off, then switch on the machine, GP 4.

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016-744, 016-745 2-96 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-746, 016-751 Unsupported PDF File RAP 016-747 Drawing Annotation Memory RAP
016-746 There was transparency or JBIG2 in a PDF 1.3 file. 016-747 When drawing an annotation image with the copy repeat function specified, there
would be insufficient memory.
016-751 Syntax error, usage of undefined command, parameter error, damaged PDF file, inter-
nal error of the PDF decomposer has occurred during PDF bridge process. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer to:
Perform the steps that follow:
a. Increase the annotation image size.
1. Advise the customer to print via the driver from Acrobat Reader.
b. Reduce the number of repeat images for the repeat function.
2. Reload the software, GP 9.
2. Reload the software, GP 9.
3. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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016-749 JCL Syntax Error RAP 016-750 Print Job Ticket Description Error RAP
016-749 The PJL/XPJL detected a print language that cannot be printed. 016-750 When the customer uses applications such as ‘ContentsBridge2005’, etc. to send
PDF directly, the machine received the print job ticket that was sent together with the PDF.
Procedure However, the print job ticket data has text that is not supported in this machine or print instruc-
Perform the steps that follow: tion that is not supported by the machine.

1. Advise the customer to:

Procedure
a. Use the printer driver of the machine to print.
Perform the steps that follow:
b. Not use ContentsBridge to print a PDF file.
1. Advise the customer to refer to the user Guide.
c. Request the other party to resend the internet FAX document using a print language
2. Reload the software, GP 9.
that can be printed by the machine.
3. Change any possible mechanical settings for corrective actions or detection conditions
2. Reload the software, GP 9.
and repeat the operation.
4. Turn the power off and on.Get the procedures for reproducing an error according to the
operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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016-749, 016-750 2-98 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-752 PDF Short of Memory RAP 016-753 PDF Password Mismatched RAP
016-752 Insufficient memory was detected during PDF bridge processing. 016-753 When processing a PDF file that is protected by a password, the password in the UI
panel settings and the password specified using XPJL (set in the contents bridge utility) do not
Procedure match.
Perform the steps that follow:
1. Advise the customer to:
Procedure
a. Change the print mode. When the print mode is set to High Quality, change the set- Perform the steps that follow:
ting to Normal. When the print mode is set to Standard, change the setting to High 1. Advise the customer to specify the correct password using the UI or the contents bridge.
Speed. 2. Reload the software, GP 9.
b. Print using a driver from Acrobat Reader. 3. Change any possible mechanical settings for corrective actions or detection conditions
2. Reload the software, GP 9. and repeat the operation.
3. Change any possible mechanical settings for corrective actions or detection conditions 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
and repeat the operation. according to the operation that was performed when the error occurred.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error a. Check the exact occurrence timing during job execution.
according to the operation that was performed when the error occurred. b. Check the job settings from the Panel.
a. Check the exact occurrence timing during job execution. c. Collect other information as much as possible to reproduce the error.
b. Check the job settings from the Panel. 5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
c. Collect other information as much as possible to reproduce the error. rarely fails.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-99 016-752, 016-753
016-755 PDF Print Prohibited RAP 016-756 to 016-759 Auditron-Prohibit Service RAP
016-755 The system processed a PDF file prohibited for printing. 016-756 Auditron - Prohibit Service

Procedure 016-757 Auditron - Invalid User

Perform the steps that follow:
016-758 Auditron - Disabled Function
1. Advise the customer to use Acrobat to clear the print prohibition setting then print the PDF
file.
016-759 Auditron - Reached Limit
2. Reload the software, GP 9.
3. Change any possible mechanical settings for corrective actions or detection conditions Procedure
and repeat the operation.
1st Action - Individual Error
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
1. 016-756 - Request the Account Administrator for access to use the service.
according to the operation that was performed when the error occurred.
2. 016-757 - Set the correct account and redo the last operation creating the error.
a. Check the exact occurrence timing during job execution.
3. 016-758:
b. Check the job settings from the Panel.
a. Set the new function that is allowed for that account and try again.
c. Collect other information as much as possible to reproduce the error.
b. Request the Account Administrator to add the rights.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
4. 016-759 - Request the Account Administrator to set the number of copies, etc.
rarely fails.
2nd Action - All
1. Reload the software, GP 9.
2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
3. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
4. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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016-755, 016-756 to 016-759 2-100 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-760 PS Decompose Failure RAP 016-761 FIFO Empty RAP
016-760 An error occurred in decompose processing. 016-761 Image enlargement error (FIFO empty).

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to resend the job. 1. Advise the customer to print in the high speed mode. If the fault persists, use print guaran-
2. Reload the software, GP 9. teed mode.
3. Change any possible mechanical settings for corrective actions or detection conditions 2. Reload the software, GP 9.
and repeat the operation. 3. Change any possible mechanical settings for corrective actions or detection conditions
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error and repeat the operation.
according to the operation that was performed when the error occurred. 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
a. Check the exact occurrence timing during job execution. according to the operation that was performed when the error occurred.
b. Check the job settings from the Panel. a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error. b. Check the job settings from the Panel.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB c. Collect other information as much as possible to reproduce the error.
rarely fails. 5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-101 016-760, 016-761
016-762 Print Language Not Installed RAP 016-763 POP Server Connect RAP
016-762 The system requested functions (print language, print utility, etc.) that are not 016-763 The machine cannot connect to the POP server.
installed.
Procedure
Procedure Advise the customer to:
Perform the steps that follow: 1. Verify the network cable is connected.
1. Advise the customer to correct then select the decomposer from the UI or with a com- 2. Confirm that the POP3 server settings are correct.
mand. 3. Enter the IP Address of their POP3 server into the machine.
2. Reload the software, GP 9.
3. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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016-762, 016-763 2-102 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-764 SMTP Server Connect RAP 016-765, 016-766 SMTP Server Error RAP
016-764 The machine failed to connect to the SMTP server. 016-765 The SMTP server HDD is full.

Procedure 016-766 The memory capacity allocated by the SMTP server is exceeded.
Advise the customer to:
1. Print a configuration report and confirm that the DNS settings are correct.
Procedure
2. Confirm that the SMTP server settings are correct. Advise the customer to:

3. Enter the IP Address of their SMTP server into the machine. 1. Request the customer contact the SMTP Server Administrator.

4. If the fault persists, refer the customer to the System Administrator Guide to check that the 2. Retrieve E-mails in the SMTP Server HD.
machine is correctly configured. 3. Check the server capacity.

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016-767 Invalid Email Address RAP 016-768 Invalid Sender Address RAP
016-767 The system detected that the E-mail destination address is incorrect. 016-768 The SMTP server refused to accept the sender address.

Procedure Procedure
Perform the steps that follow: Advise the customer to check that the sender address is correct.
1. Advise the customer to check a specific mail addressor set a correct address.
2. Reload the software, GP 9.

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016-767, 016-768 2-104 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-769 SMTP Server Unsupported DSN RAP 016-770 Direct FAX Function Canceled RAP
016-769 The SMTP server refused to accept the sender address. 016-770 The SMTP server refused to accept the sender address.

Procedure Procedure
Advise the customer to contact the network administrator for advice and ensure that the SMTP 1. Advise the customer to release the direct FAX job prohibition (set the target system to 0).
server supports DSN. 2. Obtain the job logs (UI, Report, CWIS, SSMI applications).

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016-772 Scan Data Repository Error RAP 016-776 Image Conversion Error RAP
016-772 An error occurred while recalling the DNS resolution library. 016-776 Error due during image conversion processing by S-formatter.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to set the DNS address. Or, set the scan data repository address 1. Advise the customer to:
using IP address. a. If a failure occurred during Salutation/FAX to Email, attempt to retrieve each page
2. Reload the software, GP 9. from the mailbox via the web browser.
b. For occurrences when the password, or signature is specified by the Digital Certifi-
cate, perform the steps that follow.
• Check the validity of the certificate.
• Set the correct date and time of the device.
c. When scanning is done with the TWAIN driver, change the file format to JFIF, single-
page TIFF.
d. Switch off FIPS mode, or remove PDF encryption setting in the instructions docu-
ment.
e. Set to Single File for Each Page, or set the Image Format setting to Drawing Object.
2. Reload the software, GP 9.

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016-772, 016-776 2-106 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-779 Scan Image Conversion Error RAP 016-781 Server Connect Error RAP
016-779 An error was detected in the Image conversion library. 016-781 SMTP server not found.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to: 1. Advise the customer to:
a. Repeat the operation. a. Correctly set the subnet mask and gateway.
b. Reduce the scan resolution to 400dpi or less then repeat the operation. b. From the destination server, ping the machine.
2. Reload the software, GP 9. c. Check whether characters other than ASCII are set for the host name of the device.
3. Change any possible mechanical settings for corrective actions or detection conditions Set the host name of the device to ASCII characters.
and repeat the operation. 2. Reload the software, GP 9.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-107 016-779, 016-781
016-788 Retrieve to Browser Failed RAP 016-790 Email Fragment Over RAP
016-788 SMTP server not found. 016-790 Email fragment quantity is over spec.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Advise the customer to:
2. Advise the customer to: a. Reduce resolution (image to send quality), then resend the job.
a. Reload the browser page then perform retrieval operation again. b. Reduce magnification, then resend the job.
b. Re-activate the browser, then perform retrieval operation again. c. Increase the maximum fragment quantity.
c. Improve the connection status to a network. 2. Contact Technical Support for further instructions.
d. Check whether there are problems such as duplicated IP addresses.
3. Reload the software, GP 9.

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016-788, 016-790 2-108 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-792 Specified Job Not Found RAP 016-794 Media Not Inserted RAP
016-792 An error was detected in the Image conversion library. 016-794 Media not inserted.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to repeat the operation. 1. Advise the customer to check that the media is inserted.
2. Reload the software, GP 9. 2. Reload the software, GP 9.
3. Change any possible mechanical settings for corrective actions or detection conditions 3. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation. and repeat the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred. according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution. a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel. b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error. c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB 5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails. rarely fails.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-109 016-792, 016-794
016-795 Media Reader Format Error RAP 016-796 Document Insert Operation Error RAP
016-795 The MediaLib detected this error while performing the operation that requires access 016-796 The MediaLib detected this error while performing the operation that requires access
to media. to Media.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to check the media content from the PC. Check the file format/direc- 1. Advise the customer to check the me dis content from the PC. Check whether the print file
tory in the media and the selected mode (Digital Camera Print/Document Print), then attribute data is displayed on the PC, then reset the settings.
reset the settings. 2. Reload the software, GP 9.
2. Reload the software, GP 9. 3. Change any possible mechanical settings for corrective actions or detection conditions
3. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
and repeat the operation. 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error according to the operation that was performed when the error occurred.
according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution.
a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel.
b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
c. Collect other information as much as possible to reproduce the error. 5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB rarely fails.If the error persists, contact Technical Support for further instructions, as the
rarely fails. ESS PWB rarely fails.

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016-795, 016-796 2-110 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
016-797 Image File Read Error RAP 016-799 PLW Print Instruction Fail RAP
016-797 The MediaLib detected this error while performing the operation that requires access 016-799 The specified print parameter is abnormal.
to media.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to repeat the operation.
1. Advise the customer to check the me dis content from the PC. Check whether the print file 2. Reload the software, GP 9.
images are displayed on the PC, then reset the settings.
3. Contact Technical Support for further instructions.
2. Reload the software, GP 9.
3. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-111 016-797, 016-799
016-910, 016-911 Required Resource Not Ready RAP 016-985 Scan to Email Data Size RAP
016-910 The paper requested by the selected print parameters are not installed. 016-985 Scan to email data size exceeded.

016-911 The paper requested by the print specification is not loaded or different sizes and/or Procedure
types of paper switching are requested from the same tray.
Perform the steps that follow:
1. Advise the customer to reduce the number of documents, reduce the resolution, or
Procedure increase the compression ratio if the job is multi-value scan.
Perform the steps that follow:
2. Reload the software, GP 9.
1. Advise the customer to correctly load paper.
3. Change any possible mechanical settings for corrective actions or detection conditions
2. Reload the software, GP 9. and repeat the operation.
3. Change any possible mechanical settings for corrective actions or detection conditions 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
and repeat the operation. according to the operation that was performed when the error occurred.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error a. Check the exact occurrence timing during job execution.
according to the operation that was performed when the error occurred.
b. Check the job settings from the Panel.
a. Check the exact occurrence timing during job execution.
c. Collect other information as much as possible to reproduce the error.
b. Check the job settings from the Panel.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
c. Collect other information as much as possible to reproduce the error.
rarely fails.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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016-910, 016-911, 016-985 2-112 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-500 Job Limit Illegal Response RAP 017-501 Multiple Permission Restrictions RAP
017-500 Invalid response from job limit server. 017-501 A print rights violation has occurred.

Procedure Procedure
Advise the customer to: Advise the customer to change the user privileges.
1. Check the job parameter settings, then re-run the job.
2. Check the response packet from the job limit server.
3. Reload the software, GP 9.
4. Contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-113 017-500, 017-501
017-503 Password Over Maximum RAP 017-504, 017-505 JobLimit Server Connection Fail RAP
017-503 Password has exceeded maximum number of digits. 017-504 JobLimit Server Connection Fail (LUI)

Procedure 017-505 JobLimit Server Connection Fail

1. Advise the customer to lower the number of password digits.
2. Reload the software, GP 9.
Procedure
3. Contact Technical Support for further instructions. Advise the customer to verify the network status and the operating status of JobLimit Server.

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017-503, 017-504, 017-505 2-114 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-713 Start TLS Unsupported Fail RAP 017-714 SMTP Over SSL Fail RAP
017-713 Start TLS unsupported fail. 017-714 SSL communication failure with SMTP server.

Procedure Procedure
1. Advise the customer to change the SSL operation mode setting to other than STARTTLS Perform the steps that follow:
mode. 1. Advise the customer to check if this occurred in TLS Mode, it may be due to an incorrect
2. Reload the software, GP 9. port number. Check the Port Number settings of the SMTP Server.
3. Contact Technical Support for further instructions. 2. Reload the software, GP 9.
3. Contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-115 017-713, 017-714
017-715 SSL Certificate Fail RAP 017-716 to 017-718 SSL Certificate (SMTP) Fail RAP
017-715 An SSL Server Authentication Error has occurred because there is something wrong 017-716 The validity period of the server certificate has not started.
in the Server Certificate Data.
017-717 The validity period of the server certificate has expired.
Procedure
017-718 The server name does not match the server address of the server certificate.
1. Advise the customer to register the root certificate of the SMTP server SSL certificate in
the machine.
2. Reload the software, GP 9.
Procedure
Advise the customer to:
3. Contact Technical Support for further instructions.
1. Check that the SMTP server clock and machine clock are correct.
2. Check the validity period of the SMTP server certificate.
3. Check that the server name that are registered in the SMTP server certificate and the
server address are correct.
4. If the clocks are correct, change the SMTP server SSL certificate to one that is valid.
5. Reload the software, GP 9.
6. Contact Technical Support for further instructions.

NOTE: This problem can also be fixed by switching off the machines SSL Server Verifica-
tion setting. This will render the machine unable to guarantee the authenticity of the
SMTP server that it is connecting to.

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017-715, 017-716 to 017-718 2-116 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-719 SMTP Over SSL Internal Fail RAP 017-720, 017-721 PJL Command Fail RAP
017-719 Internal software error has occurred during SMTP over SSL process. 017-720 Contract type value is incorrect.

Procedure 017-721 Geographic region value is incorrect.

Perform the steps that follow:
1. Advise the customer to repeat the operation.
Procedure
2. Reload the software, GP 9. Advise the customer to correct the contract type or geographic region value specified by PJL
command, then try again.
3. Contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-117 017-719, 017-720, 017-721
017-722 Total Impressions Over Fail RAP 017-725 Forced Annotation Syntax Fail RAP
017-722 The total impressions of billing meter in the data for PJL diag is 9,999,900 or more. 017-725 Syntax error in Forced Annotation instructions is detected.

Procedure Procedure
Advise the customer to perform the operation when the value of total impressions is between 0 Perform the steps that follow:
and 9,999,900. 1. Advise the customer to check the driver settings.
2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
3. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
4. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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017-722, 017-725 2-118 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-728 Scan Job-Flow Document Fail RAP 017-730 Network Error in PDL Transfer RAP
017-728 Syntax error in Forced Annotation instructions is detected. 017-730 Network occurred during PDL data transfer.

Primary Causes Procedure

1. MS Word or MS Excel is specified as the output format in the instructions, but the target Advise the customer to:
document for processing does not possess the conditions required for format processing. 1. Check the connection of the network cable.
2. Extension Scanner Kit not installed (Scan To Office Selection Service not enabled). 2. Check the destination device is powered on.
3. Check that the IPP port of the destination device is enabled.
Procedure 4. If the error persists, contact Technical Support for further instructions, as the ESS PWB
Perform the steps that follow: rarely fails.
1. Advise the customer to Change output format to other than MS Word or MS Excel.
• Start Job Flow Service after satisfying all conditions below.
• The document for processing is a Scan document.
• The document for processing is full color.
• Size of the document for processing is 50mmx50mm or more, 297mmx432mm or
less.
• Color space of the document for processing is standard color space.
• Resolution of the document for processing is 300dpi.
• Magnification of the of the document for processing is 100%.
2. Verify the Extension Scanner Kit Position.
3. Contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-119 017-728, 017-730
017-731 POP Server Not Connected RAP 017-732 Offline Error in PDL Transfer RAP
017-731 Failed to connect to the POP server. 017-732 Unable to send because destination printer is offline.

Procedure Procedure
Perform the steps that follow: 1. Advise the customer to disable the offline status of the destination device.
1. Advise the customer to check that network communication between the POP server and 2. Contact Technical Support for further instructions.
the machine is available:
a. Check that the POP server IP address that is set in the device is correct.
b. Check the connection of network cables.
2. Contact Technical Support for further instructions.

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017-731, 017-732 2-120 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-733 Internal Error in PDL Transfer RAP 017-734 IPP Data Error RAP
017-733 Unable to send because destination printer is offline. 017-734 Syntax error, usage of undefined command, parameter error, damage of the file, or
internal error of the decomposer has occurred during the decomposer process of a direct print
Procedure job that used IPP in its network protocol.
1. Advise the customer to repeat the operation.
2. If the error persists, contact Technical Support for further instructions.
Procedure
Perform the steps that follow:
1. Advise the customer to print by using a different print method (printer driver or utility other
than print from IPP) that is supported by the device.
2. If the error persists, contact Technical Support for further instructions.

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017-737, 017-738 Out of Memory Fail RAP 017-739, 017-740 Transfer Service Not Available RAP
017-737 Custom Transfer Out Of Memory Fail. 017-739 Custom transfer XCP not activated error.

017-738 Custom Transfer JVM Internal Fail. 017-740 Custom transfer plug-in not activated error.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Deactivate or delete all unnecessary plug-ins. 1. Enable the embedded plug-in feature. 017-739
2. Switch off, then switch on the machine, GP 4. a. For UI Panel:
3. From special boot menu, perform HDD initialize. b. Login as System Administrator
c. Select the (System Settings) tab > (Common Service Settings) > (Plugin Settings),
set (Embedded Plugins) to (Enabled). Switch off, then switch on the machine, GP 4.
d. For CWIS:
e. Login as System Administrator
f. select (Properties) tab, (Security) > (Plug-in Settings) - > (Plug-in Settings), enable
(Plug-in Settings). Switch off, then switch on the machine, GP 4.
2. Input the software key for the customization kit.
3. Enable the embedded plug-in feature. 017-740
a. For UI Panel: N/A
b. For CWIS:
c. Login as System Administrator
d. Select (Properties) tab, (Security) > (Plugin Settings) > (List of Embedded Plug-ins),
regis er the custom transfer plug-in. Switch off, then switch on the machine, GP 4.

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017-737, 017-738 , 017-739, 017-740 2-122 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-741 Custom Transfer Invalid Plug-In RAP 017-742 to 017-744 Custom Transfer Plug-In Connection
017-741 The instruction that was specified by the instruction set to the plug-in and the feature RAP
provided by the plug-in (API) are mismatched when the custom transfer job is in progress. 017-742 Custom transfer plug-in server connection error.

Procedure 017-743 Custom transfer plug-in authentication error.

Advise the customer to:
1. Upgrade the embedded plug-in feature (install the latest version). 017-744 Custom transfer plug-in server access error.
2. Check the contents of the instruction set that is being used. If the instruction set was gen-
erated by a custom service, revise the custom service contents. Procedure
Advise the customer to:
1. 017-742 - Check whether the transfer destination server, etc. and the machine are able to
communicate via the network.
2. 017-743 - Check whether it is possible to log in to the transfer destination server, etc. by
using the specified user name and password.
3. 017-744 - Check whether it is possible to log in to the transfer destination server, etc. by
using the specified user name and password.

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017-747 Custom Transfer Plug-In Connection Timeout RAP 017-748 Custom Transfer Plug-In Invalid Device RAP
017-747 Custom transfer plug-in communication timed out error. 017-748 Custom transfer plug-in invalid device settings data error.

Procedure Procedure
Advise the customer to: Advise the customer to check the device settings required for file transfer.
1. Wait a while, then re-run the job.
2. If the situation does not improve, consult with the Network Administrator.

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017-747, 017-748 2-124 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-749 Custom Transfer Plug-In XML Fail RAP 017-750 Custom Transfer Plug-In Internal Fail RAP
017-749 When extracting the custom transfer parameter from XML file, the Obtaining of the 017-750 An internal logic error was detected in the custom transfer plug-in.
parameter has failed, the parameter format is inconsistent, or the parameter value cannot be
processed due to wrong grammar. Procedure
Perform the steps that follow:
Procedure 1. Switch off, then switch on the machine, GP 4.
Advise the customer to check the contents of the instruction set that is being used. If the 2. Advise the customer to revise the custom transfer plug-in and then reinstall it.
instruction set was generated by a custom service, revise the custom service contents.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-125 017-749, 017-750
017-751 Custom Transfer Plug-In Other Fail RAP 017-755 Software Download Via Network Fail RAP
017-751 An error specific to the custom transfer plug-in was detected. 017-755 A software download via the network was performed when the software download via
network set as prohibited.
Procedure
Advise the customer to refer to the error details in the job undelivered transmission report, then Procedure
take appropriate action. Perform the steps that follow:
1. Either set the software download via network to allowed or perform the software download
using a USB.
2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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017-751, 017-755 2-126 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-759 Download Data Inspection Error RAP 017-760, 017-766 POP Over SSL Fail RAP
017-759 Electronic signature verification error of download data. 017-760 SSL communication failure with POP server.

Procedure 017-766 SSL communication failure with POP Server.

1. Advise the customer to re-Obtain the download data then perform the operation again.
2. If the error persists, contact Technical Support for further instructions.
Procedure
Perform the steps that follow:
1. If this had occurred in TSL mode, it may be due to different port number. Advise the cus-
tomer to check the port number settings of the POP server.
2. If the error persists, contact Technical Support for further instructions.

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017-761, 017-767 SSL Server Cert Untrusted (POP) RAP 017-762, 764, 768, 769, 770 SSL Certificate (POP) Fail RAP
017-761 An SSL server authentication error has occurred as there is something wrong in the 017-762 The validity period of the server certificate has not started yet.
server certificate data.
017-764 The server name does not match the server address of the server certificate.
017-767 An SSL server authentication error has occurred as there is something wrong in the
server certificate data. 017-768 The validity period of the Server Certificate has not started yet.

Procedure 017-769 The validity period of the server certificate has expired.
1. The machine is unable to trust the SSL certificate of the POP server. Advise the customer
017-770 The server name does not match the server address of the server certificate.
to register the root certificate of the POP server SSL certificate in the machine.
2. If the error persists, contact Technical Support for further instructions.
Procedure
Advise the customer to:
1. Check that the clock of the POP server and the machine are correct. If the clock is correct,
change the POP server SSL certificate to one that is valid.
2. Check the validity period settings of the POP server certificate.
3. Check that the server name that are registered in the POP server certificate and the
server address are correct.
4. If the error persists, contact Technical Support for further instructions.

NOTE: This problem can also be fixed by switching off the machines SSL Server Verifica-
tion setting. This will render the machine unable to guarantee the authenticity of the POP
server that it is connecting to.

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017-761, 017-767, 017-762, 764, 768, 769, 770 2-128 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-765, 017-771 POP Over SSL Internal Fail RAP 017-772 Scan All Blank Page Fail RAP
017-765 Software internal error has occurred when POP over SSL process is in progress. 017-772 It was detected that all the pages are blank.

017-771 Software internal error has occurred when POP over SSL process is in progress. Procedure
Advise the customer to:
Procedure 1. Darken the density during scan.
1. Advise the customer to repeat the operation. 2. Turn off the blank suppression instruction.
2. If the error persists, contact Technical Support for further instructions. 3. Adjust the following settings.
a. 840-223: Blank Page Detection IFormatter Control Parameter:
• Lower the File Size Based Blank Paper Detection Level.
b. 840-224: Blank Page Detection IFormatter Control Parameter:
• lower the Black Dot Count Based Blank Paper Detection Level.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-129 017-765, 017-771, 017-772
017-773 Netlog Task Error RAP 017-774 Message Lost Error RAP
017-773 Detected fatal error during Netlog operation. 017-774 Message discard error.

Procedure Procedure
Advise the customer to check the setting related to the Netlog function. For information only, no service action necessary.

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017-773, 017-774 2-130 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-775 Network API Error RAP 017-776, 017-777 Syslog Server Error RAP
017-775 Sending message was discarded due to sending API error. 017-776 The sending message was discarded because the server sent an invalid response or
did not respond.
Procedure
Advise the customer to check if there is any issues on the network route to the Syslog server. 017-777 The sending queue became full and discarded the message sending request.

Procedure
Advise the customer to check the status of the Syslog server, address value of the Syslog that
is set to the device, whether there is an issue in the network route between the device and the
Syslog server, or a network cable failure.

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017-778 Queue Error RAP 017-779 Link Error RAP
017-778 The sending queue became full due to no IP address being set or assigned, and dis- 017-779 Detected unplugged network cable on the device side.
carded the message sending.
Procedure
Procedure Check the connection state of the network cable.
Advise the customer to check if the IP address of the machine is set.

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017-778, 017-779 2-132 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-780 Held Job Timeout RAP 017-782, 784, 85, 786 Custom Image Processing Plug-In
017-780 Auto delete due to the timeout of held Job that has been overtaken. RAP
017-782 Detected mismatch of the version of image processing module.
Procedure
Perform the steps that follow: 017-784 Custom image processing XML error.
1. Advise the customer to disable the auto delete setting or change the timer setting (1-7200
minutes) to an appropriate value. 017-785 Detected an error that is custom image processing plug-in specific.
2. If the error persists, contact Technical Support for further instructions.
017-786 Image processing error of custom image processing plug-in.

Procedure
Perform the steps that follow:
1. Advise the customer to reinstall after correcting the custom image processing plug-in.
2. If the error persists, contact Technical Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-133 017-780, 017-782, 784, 85, 786
017-783 Custom Image Processing Memory RAP 017-787 Google Cloud Print Data Error RAP
017-783 The operation was unable to continue due to the memory shortage of the image pro- 017-787 Syntax error, undefined command, parameter error, file corruption, decomposer inter-
cessing module that is executed in the controller. nal error occurred when the decomposer is processing at the Google Cloud Print processing
path.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to take any one of the actions that follow: Perform the steps that follow:
a. Lower the resolution. 1. Advise the customer to use a different print method supported by the machine (print
b. Change the output color to black & white. driver, utility other than Google Cloud Print).
2. Change any possible mechanical settings for corrective actions or detection conditions
2. If the error persists, contact Technical Support for further instructions.
and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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017-783, 017-787 2-134 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
017-789 Job Limit Estimation Logic Fail RAP 017-790 to 017-799 Print Permission RAP
017-789 During job limit estimate acquisition, a logic error was detected in the 017-790 Color print made in a time zone that is prohibited.
ComlDvm_GetEstimation.
017-791 Print made in a time zone that is prohibited.
Procedure
017-792 Printing performed despite being prohibited.
1. Advise the customer to check the job settings, then re-run the job.
2. If the error persists, contact Technical Support for further instructions.
017-793 Color printing performed despite being prohibited.

017-794 Print made from a prohibited application.

017-795 Color print made from a prohibited application.

017-796 Single sided print made from a prohibited application.

017-797 Print made from a paper tray that is prohibited.

017-798 Job type print made that is prohibited.

017-799 Single sided print made despite being prohibited.

Procedure
Advise the customer to set the permissions as required.

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Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
017-789, 017-790 to 017-799 2-136 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
018-400 IPSEC Configuration Mismatch RAP 018-405 User Account Disabled RAP
018-400 IPSEC error (setting mismatch). 018-405 User account disabled error.

Procedure Procedure
Advise the customer to clear the IPSEC setting mismatch and re-enable the IPSEC. Perform the steps that follow:
1. Advise the customer that there is a check mark at Account Invalid for the relevant user in
NOTE: Mismatched IPSEC settings occur when the password is not set because the authenti- the active directory of the LDAP authentication destination server. The server has been
cation method is set to pre-shared key, or when IPSEC certificate is not set because the set to prohibit access from the relevant user.
authentication method is set to digital signature.
2. Advise the customer to consult with the Server Administrator.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-137 018-400, 018-405
018-406 Setting Status of IP Address (IPv4) RAP 018-407 Setting Status of IP Address (IPv6) RAP
018-406 Setting state of the same IP address (IPv4). 018-407 Setting state of the same IP address (IPv6).

Procedure Procedure
Perform the steps that follow: Advise the customer to change the setting to a different IP address. Either that or allow the
1. Advise the customer to change the setting to a different IP address. same IP address setting.
2. Verify, in the client environment:
a. The client service will not aggregate information from the remote environment, or,
b. Even if information is aggregated, there is no possibility of multiple billing, allowing
setting of the same IP address by the following C/L.
• 701-644:TCP/IPnformation: Setting state of the same IP address(IPv4).

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018-406, 018-407 2-138 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
018-409, 412, 413 Duplicate IPv6 Address 1 RAP 018-410, 018-411 Dynamic DNS Update Failure RAP
018-409 The same IP address device as the IPv6 of this machine exists on the network in the 018-410 For Ethernet 2, failed to update the IPv4 address and host name to the DNS server.
network environment where the Ether 2 is connected.
018-411 For Ethernet 2, failed to update the IPv6 address and host name to the DNS server.
018-412 The same IP address device as the state-less auto setting address 2 of this machine
exists on the network in the network environment where Ether 2 is connected. Procedure
Perform the steps that follow:
018-413 The same IP address device as the IPv6 state-less auto setting address 3 of this
1. Advise the customer to:
machine exists on the network in the network environment where the Ether 2 is connected.
a. Check if the DNS server address is correctly set to the device.
Procedure b. Check if the DNS server is set so that the dynamic DNS can be operated.
Perform the steps that follow: 2. If the error persists, contact Technical Support for further instructions.
1. Advise the customer to:
a. Change the IPv6 address of the network upper apparatus that is duplicated to
resolve the IP address duplication.
b. Check if the IP address that was set in state-less address auto setting is not used in
other places.
2. If the error persists, contact Technical Support for further instructions.

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018-414 Duplicate IPv6 Address 2 RAP 018-415 Duplicate IPv6 Address 3 RAP
018-414 The IPv6 manual setting address that was set in this machine in a network environ- 018-415 The same IP address device as the IPv6 manual setting address of this machine
ment connected to Ether 2 is invalid. exists on the network in the network environment where the Ether 2 is connected.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to: 1. Advise the customer to:
a. Change the IPv6 manual setting address of this machine to the IPv6 address that a. Change the IPv6 manual setting address of this machine or the IPv6 address of the
can be used in the machine address. network upper apparatus.
b. Check if the IPv6 address that was automatically set as manual address is a valid b. Check if the IPv6 address that was automatically set as manual address is a valid
address. address.
2. If the error persists, contact Technical Support for further instructions. 2. If the error persists, contact Technical Support for further instructions.

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018-416 Duplicate IPv6 Address 4 RAP 018-424 WLAN WPA-Enterprise Certificate Empty Failure
018-416 The same IP address device as the IPv6 link local address of this machine exists on RAP
the network in the network environment where Ether 2 is connected. 018-424 A wireless WPA-Enterprise authentication root certificate or client certificate is not
stored in the machine.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to: Perform the steps that follow:
a. Change the IPv6 address of the network upper apparatus that is duplicated to 1. Store a root certificate or client certificate in the machine that will be used in wireless
resolve the IP address duplication. WPA-Enterprise authentication.
b. Check if the IPv6 address that was automatically set as link local address is not used 2. If a WPA-Enterprise authentication root certificate or client certificate can-not be
in other places. Obtained, use a type of wireless security other than WPA-Enterprise.
2. If the error persists, contact Technical Support for further instructions.

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018-425 WLAN WPA-Enterprise Certificate Unavailability 018-426 WLAN WPA-Enterprise server certificate failure
Failure RAP 018-426 An irregularity was detected in the server certificate that was received during wireless
018-425 The WPA-Enterprise authentication root certificate or client certificate cannot be used. WPA-Enterprise authentication execution. This includes when the server certificate cannot be
referenced.
Procedure
Procedure
Perform the steps that follow:
Perform the steps that follow:
1. Reconfigure the root certificate or client certificate in the machine that will be used in wire-
less WPA-Enterprise authentication. 1. Check if the server certificate is within the expiration date and that the certificate type and
signature algorithm are supported. Use an appropriate certificate.
2. If a WPA-Enterprise authentication root certificate or client certificate can-not be
2. If a server certificate that satisfies the request cannot be used, use a type of wire-less
Obtained, use a type of wireless security other than WPA-Enterprise.
security other than WPA-Enterprise.

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018-427 Duplicate IP address range Wi-Fi and Wi-Fi Direct 018-428 WLAN Module Connection Failure RAP
018-427 An duplicate range setting was detected in the machine's Wi-Fi IP addresses and Wi- 018-428 The WLAN module has not been correctly connected to the machine.
Fi Direct IP addresses.
Procedure
Procedure Perform the steps that follow:
Advise the customer to change the IP address of the machine's Wi-Fi Direct DHCP server to 1. Switch off the machine, GP 4. Check the installation of the WLAN module.
be outside the duplicate range of the IP addresses set for Wi-Fi.
2. If the fault persists:
a. Install a new WiFi module, REP 18.5 (MFP), REP 18.22 (SFP)
b. Perform GP 15, 03. NVRAM INIT MODE.
c. Install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)

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018-429, 018-430 Duplicate IP address IPv4 (WiFi) RAP 018-431 Duplicate IPv6 address (WiFi) RAP
018-429 Duplicate IP address IPv4 (WiFi) - There is a device on the network with the same 018-431 There is a device on the network with the same IP address as the machine's IPv6
IP address as the machine's IPv4 address in the network environment that WiFi is connected ‘Auto Stateless Address 1’ or ‘DHCPv6 Auto Address’ in the network environment that WiFi is
to. connected to.

018-430 Duplicate IP address IPv4 (WiFi Direct) - There is a device on the network with the Procedure
same IP address as the machine's IPv4 address in the network environment that WiFi Direct is
Perform the steps that follow:
connected to.
1. Change the IPv6 address of the device on the network with the duplicate address to
resolve the problem.
Procedure
2. If the fault persists,
Perform the steps that follow:
a. Check if the IP address automatically set as the stateless address is being used
1. Change the machine's IPv4 address or the IPv4 address of the device on the network.
somewhere else.
2. If the fault persists,
b. Check if the IP address set with auto DHCPv6 is being used somewhere else.
a. For a manual address setting, check if the IP address set by the customer is being
used somewhere else.
b. For BOOTP and DHCP settings, check with the customer regarding the configuration
of the servers.

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018-432 Duplicate IPv6 address (WiFi) RAP 018-433 Duplicate IPv6 address (WiFi) RAP
018-432 There is a device on the network with the same IP address as the machine's ‘Auto 018-433 There is a device on the network with the same IP address as the machine's IPv6
Stateless Address 2’ in the network environment that WiFi is connected to. ‘Auto Stateless Address 3’ or ‘DHCPv6 Auto Address’ in the network environment that WiFi is
connected to.
Procedure
Perform the steps that follow: Procedure
1. Change the IPv6 address of the device on the network with the duplicate address to Perform the steps that follow:
resolve the problem. 1. Change the IPv6 address of the device on the network with the duplicate address to
2. If the fault persists, check if the IP address automatically set as the stateless address is resolve the problem.
being used somewhere else. 2. If the fault persists,
a. Check if the IP address automatically set as the stateless address is being used
somewhere else.
b. Check if the IP address set with auto DHCPv6 is being used somewhere else.

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018-434 Duplicate IPv6 address (WiFi) RAP 018-435 Duplicate IPv6 address (WiFi) RAP
018-434 IPv6 ‘Manual Address’ set on the machine is invalid in the network environment that 018-435 There is a device on the network with the same IP address as the machine's IPv6
WiFi is connected to. ‘Manual Address’ in the network environment that WiFi is connected to.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Change the machine's ‘IPv6 (Manual Address)’ to an IPv6 address that can be used for 1. Change the machine's IPv6 ‘Manual Address’ or the IPv6 address of the device on the
the machine's address. network.
2. If the fault persists, check if an invalid address is being used for the IPv6 address auto- 2. If the fault persists, check if the IP address automatically set as the manual address is
matically set as the manual address. being used somewhere else.

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018-436 Duplicate IPv6 Address (WiFi) RAP 018-500, 501, 503, 504, 506, 507, 508 CA Server Error RAP
018-436 There is a device on the network with the same IP address as the machine's IPv6 018-500 The SSL server that is necessary for CA could not start because there was no server
‘Link-local Address’ in the network environment that WiFi is connected to. certificate or private key at an attempt to start the device.

Procedure 018-501 The device could not connect to the CA server when trying to do CA authentication.
Perform the steps that follow: The device has failed in communication.

1. Advise the customer to change the IPv6 address of the device on the network with the
018-503 The device received a message from the CA server and was waiting for a JRM/UI
duplicate address to resolve the problem.
judgment, but received no response in time.
2. If the fault persists, Check if the IPv6 address automatically set as the ‘Link-local Address’
is being used somewhere else. 018-504 During communication between the device and the CA server for authentication, a
mismatch in Session ID between both has occurred.

018-506 During communication between the device and the CA server, a mismatch in Field ID
between both has occurred.

018-507 The CA authentication server requested an entry of user info, and the server deter-
mined that the entered info was different.

018-508 In process of CA authentication, the device has received a server exception message
from the CA authentication server.

Procedure
Advise the customer to:
1. Make the IOT and the controller the same in agreement info.
2. Set up the server certificate, or set the CA function to off.
3. Check the address of the CA server, or recheck the connection to the network.
4. Retry the authentication operation.
5. Enter the correct user name and password.
6. Check the status of the CA server.
7. Contact Support with the required logs for further assistance.

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018-502 SMB Login Failure RAP 018-505 SMB-DOS Protocol Error RAP
018-502 When logging in to the SMB server, it was detected that the workstations that can log 018-505 SMB user authentication failed/unable to log into SMB scanner.
in during SMB scan are limited.
Procedure
Procedure 1. Advise the customer to contact the network administrator for the correct user name or
1. Advise the customer to check the properties information of the specified user and check password.
whether the workstations that can log in to the server are limited. a. In the case of Windows Server 2003, synchronize the time SMB Server tells with the
2. Contact Support with the required logs for further assistance. time this machine tells.

NOTE: If the user forgets his/her password, he/she needs to set up a new password.

2. This is how to reset Password:

a. On the domain controller for the active directory that has user info, select (Start)
menu > (All Programs) > (Management Tool) > (Active Directory Users and Comput-
ers).
b. From the left frame of the (Active Directory Users and Computers) window, select
(Active Directory Users and Computers (Server) > (Domain) > (Users), and list user
information.
c. Right-click the target user on the right frame of the (Active Directory Users and Com-
puters) window and select (Reset Password)
d. Confirm users that are allowed to use Share Windows.
3. This is how to confirm users. (MacOS X v10.4)
a. From (Dock), start the (System Environment Settings) icon.
b. On the (System Environment Settings) window, click the (Share) icon.
c. From the Select Service window, select ‘Share Windows’ and click the (Account) but-
ton.

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018-509 Template Parameter Conflict RAP 018-524 Invalid Device Network Setting RAP
018-509 CUI scan: an invalid job template is specified. 018-524 CUI scan: an invalid job template is specified.

Procedure Procedure
Advise the customer to check whether the settings in the job template are correct. For exam- Advise the customer to:
ple: 1. Check whether the port and network related settings that are required to execute the scan
1. A setting that cannot be used in the device is set. job are set properly in the device.
2. The transfer repository is not set correctly. 2. Check whether the DNS server setting is correct.
3. A nonexistent template name is specified. 3. Check whether the port for the specified protocol is activate.
4. Contact Support with the required logs for further assistance. 4. Contact Support with the required logs for further assistance.

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018-526 to 529, 531, 532 CUI Scan Error RAP 018-530 Authentication Error RAP
018-526 A CUI scan start request was received when the job template is being polled. 018-530 Authentication/DV-related error during start-up of a CUI scan job.

018-527 CUI scan: internal error occurred when processing job template. Procedure
1. Advise the customer to either perform the correct authentication operation or check the
018-528 CUI scan: soap argument error.
limitations (color mode, no. of sheets, services) that was set by the administrator.
2. Contact Support with the required logs for further assistance.
018-529 CUI scan: duplication of soap job startup request.

018-531 Other errors during start-up of a CUI scan job.

018-532 Failed to create CUI scan job.

Procedure
1. Advise the customer to wait for a while, then perform the same operation again.
2. Contact Support with the required logs for further assistance.

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018-543 Shared Name Error in SMB Server RAP 018-547 SMB Scan Users Restriction RAP
018-543 Problem with the shared name of the SMB scan server. 018-547 The number of SMB scan users has exceeded the limit.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check the shared name specified then set the correct name. 1. Check the limit for the number of users that can connect to the shared folder.
2. Check that the user has the right to access the shared name specified. 2. Check whether the number of users who are concurrently using the server has exceeded
3. Contact Support with the required logs for further assistance. the maximum number.
3. Contact Support with the required logs for further assistance.

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018-556 HTTP Server Script Error RAP 018-557 HTTP Invalid Character in Filename RAP
018-556 HTTP error - invalid script. 018-557 HTTP file - invalid characters.

Procedure Procedure
Advise the customer to: 1. Advise the customer to ensure that the file name that is specified in the scanned docu-
1. Check that the drive and directory that are specified in the HTTP server that sends ment destination does not contain any invalid characters.
scanned documents are accessible. 2. Contact Support with the required logs for further assistance.
2. Repeat the operation.
3. Contact Support with the required logs for further assistance.

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018-558 HTTP File Not Found RAP 018-559 HTTP File Duplication Fail RAP
018-558 The HTTP directory/file name does not exist. 018-559 File name conflict stop.

Procedure Procedure
Advise the customer to: 1. Advise the customer that when performing scan Jobs, set File Name Conflict to other than
1. Check that the directory that is specified in the scanned document destination HTTP Cancel Job.
server exists. 2. Contact Support with the required logs for further assistance.
2. Check that the file name that is specified in the scanned document destination HTTP
server exists.
3. Contact Support with the required logs for further assistance.

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018-560 to 018-563 HTTP Server Login Fail RAP 018-564 Host Name Solution Error in HTTP RAP
018-560 HTTP user authentication error. 018-564 Failed to resolve host name in HTTP.

018-561 HTTP error - not found. Procedure

Advise the customer to:
018-562 HTTP response client error.
1. Check whether the scanned document destination HTTP server has been registered in
the DNS.
018-563 HTTP response server error.
2. Check whether it is connected to the DNS server.
Procedure 3. Check whether the DNS server address is set.
Advise the customer to: 4. Contact Support with the required logs for further assistance.
1. Check whether the scanned document destination HTTP server is accessible from the
PC.
2. Check the login user name.
3. Check the login password.
4. Check the name of scanned document destination HTTP server.
5. Check the server path name of scanned document destination HTTP server.
6. Contact Support with the required logs for further assistance.

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018-565 Proxy Name Solution Error in HTTP RAP 018-566, 018-567 Server Connect Error in HTTP RAP
018-565 Failed to resolve proxy name error in HTTP. 018-566 Failed to connect to the HTTP server.

Procedure 018-567 HTTP error - access error.

Advise the customer to:
1. Check whether the proxy server name that is set in the device has been registered in the
Procedure
DNS. Advise the customer to:
2. Check whether it is connected to the DNS server. 1. Check the network cable of the device.
3. Check whether the DNS server address is set. 2. Check whether the scanned document destination HTTP server is accessible from the
4. Contact Support with the required logs for further assistance. PC.
3. Contact Support with the required logs for further assistance.

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018-568 HTTP Server SSL Access Fail RAP 018-569 HTTP Server Certificate Fail RAP
018-568 HTTP error - abnormal SSL connection. 018-569 HTTP error - invalid certificate.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check whether the scanned document destination HTTP server is accessible from the 1. Check whether the scanned document destination HTTP server is accessible from the
PC. PC.
2. Check whether the SSL setting of the scanned document destination HTTP server is 2. Check whether the SSL server certificate of the scanned document destination HTTP
valid. server is registered in the device.
3. Check the name of scanned document destination HTTP server. 3. Check whether the SSL server certificate of the scanned document destination HTTP
4. Check the server path name of scanned document destination HTTP server. server is valid. For example, check the items that follow:
5. Contact Support with the required logs for further assistance. • The certificate has not expired yet.
• The time that is set in the device is correct.
• It is not in the discard list.
• The certificate path of the SSL server certificate and import any necessary CA certif-
icate.
4. If the certificate is not registered in the scanned document destination HTTP server, dis-
able the device certificate validation.
5. Contact Support with the required logs for further assistance.

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018-570 HTTP Certificate Fail RAP 018-571 Internal Error in Scan RAP
018-570 HTTP error - invalid client certificate. 018-571 Scan network sending software internal error.

Procedure Procedure
Advise the customer to: 1. Advise the customer to repeat the operation.
1. Check whether the scanned document destination HTTP server is accessible from the 2. Contact Support with the required logs for further assistance.
PC.
2. Check whether the SSL client certificate is set correctly in the device.
3. Check whether a valid device certificate is registered in the scanned document destina-
tion HTTP server.
4. Contact Support with the required logs for further assistance.

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018-587 File Duplication Fail RAP 018-588 Scan Filing Policy Invalid RAP
018-587 File name conflict stop. 018-588 Invalid filing policy.

Procedure Procedure
1. Advise the customer to set File Name Conflict to other than Cancel Job. 1. Advise the customer that when Add is selected for File Name Conflict, check that the file
2. Contact Support with the required logs for further assistance. format is not set to Multi-page.
2. Contact Support with the required logs for further assistance.

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018-589 NEXTNAME File Error RAP 018-590 Same Name Exists RAP
018-589 NEXTNAMEDAT file access error. 018-590 A file/folder with the same name was detected on the server.

Procedure Procedure
1. Advise the customer that when Add is selected for File Name Conflict, check that the 1. Advise the customer to perform the same operation again without multiple machines
NEXTNAME.DAT file is correct. accessing the same folder in the same server.
2. Contact Support with the required logs for further assistance. 2. Contact Support with the required logs for further assistance.

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018-591 File Name Suffix Over Limit RAP 018-592, 018-593 Lock Folder Fail RAP
018-591 The scan file name has exceeded the suffix limit value. 018-592 Scan lock folder creation failed.

Procedure 018-593 Failed to delete the scan lock folder.

1. Advise the customer to change the file name/destination folder on the scan server. Else,
move or delete the files in the destination folder. Procedure
2. Contact Support with the required logs for further assistance. Advise the customer to:
1. Check if a lock directory (*.LCK) remains in the transfer destination, delete it manually
then retry the job.
2. Check whether there is a folder that has the same name as the specified name.
3. Contact Support with the required logs for further assistance.

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018-595 Detected User Duplication RAP 018-596, 018-700 Network Error RAP
018-595 Duplicate IDs were detected at ICCG external authentication (LDAP protocol). 018-596 An undefined protocol error, and other errors with LDAP protocol.

Procedure 018-700 Network stack is not initialized fail.

1. Advise the customer to make corrections so that the user entries in the database of the
LDAP server do not have the same IC card information. Procedure
2. Contact Support with the required logs for further assistance. 1. Advise the customer to wait for a while, then perform the same operation again.
2. Contact Support with the required logs for further assistance.

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018-701 to 018-705 LDAP Protocol Errors 01 to 05 RAP 018-709 Active Communication is Unavailable Now Fail
018-701 LDAP protocol error 01 at address book operation (operation error). RAP
018-709 Active communication is unavailable now fail.
018-702 LDAP protocol error 02 at address book operation (operation error).

018-703 LDAP protocol error 03 at address book operation.

Procedure
1. In case of IPv4 environment, Advise the customer to:
018-704 LDAP protocol error 04 at address book operation (too many search results to be pro- a. Check whether the address that is being used as the IPv4 address of the device is
cessed). undefined, or whether it has become the Auto IP address.
b. Check if the network has been connected properly.
018-705 LDAP protocol error 05 at Address Book operation (comparison request result is false)
c. Check with the network administrator on whether the DHCP server address has
been exhausted.
018-706 LDAP protocol error 06 at address book operation (comparison request result is true).
2. In case of IPv6 environment, Advise the customer to:
018-707 LDAP protocol error 07 at address book operation (the specified authentication a. Check whether the address that is being used as the IPv6 address of the device has
method is not supported). been allocated with a global address that uses the network address distributed by
the IPv6 router.
018-708 LDAP protocol error 08 at address book operation (strong authentication is required) b. Check if the network has been connected properly.
c. Check with the network administrator on whether the IPv6 router has been config-
Procedure ured correctly.
1. Verify that print jobs are printing or print a configuration report and verify that network 3. Contact Support with the required logs for further assistance.
setup settings are indicated. The printer is operational or the configuration report indi-
cates valid network settings.
2. Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.
3. There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may
be a problem with the remote LDAP server.

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018-710 to 018-714 LDAP Protocol Errors 10 to 14 RAP 018-715 Kerberos Attestation Protocol Error 73 RAP
018-710 LDAP protocol error 10 at address book operation (not registered in search range). 018-715 Kerberos Attestation protocol error 73

018-711 LDAP protocol error 11 at address book operation (admin limit is exceeded). Procedure
Advice the customer that:
018-712 LDAP protocol error 12 at address book operation (extended function cannot be
1. If the error occurred in the case of smart card authentication, algorithm not supported by
used).
the device is specified by KDC.
018-713 LDAP protocol error 13 at address book operation (secrecy is required). 2. In the case of password authentication, KDC does not support any of the device’s algo-
rithms.
018-714 LDAP protocol error 14 at Address Book operation (SASL bind in progress). 3. KDC settings should be reviewed. Also, in the case of devices supporting FIPS, disabling
FIPS mode may correct the problem.
Procedure 4. Contact Support with the required logs for further assistance.
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

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018-716 to 018-721 LDAP Protocol Errors 16 to 21 RAP 018-722 GCP Network Fail RAP
018-716 LDAP protocol error 16 at address book operation (the requested attribute does not 018-722 GCP network connection error.
exist).
Procedure
018-717 LDAP protocol error 17 at address book operation (the specified attribute is not Perform the steps that follow:
defined)
1. Advise the customer to confirm the network connection status, network settings status
with the system administrator.
018-718 LDAP protocol error 18 at address book operation (unsuitable combination).
2. Change any possible mechanical settings for corrective actions or detection conditions
018-719 LDAP protocol error 19 at address book operation (limit violation). and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
018-720 LDAP protocol error 20 at address book operation (the specified attribute already est software revision. Refer to GP 9 Firmware Version Upgrade.
exists) 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
018-721 The server returned RFC2251 standard result message 21 (syntax error of the speci-
a. Check the exact occurrence timing during job execution.
fied attribute value) in response to the address book inquiry.
b. Check the job settings from the Panel.
Procedure c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
Verify that print jobs are printing or print a configuration report and verify that network setup
rarely fails.
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

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018-723, 018-740 GCP Certification Fail RAP 018-724 GCP SSL Connection Fail RAP
018-723 GCP certificate connection error. 018-724 GCP SSL connection error.

018-740 Connection error of certificate has occurred during communication through XMPP Procedure
protocol with Google server.
Perform the steps that follow:
1. Advise the customer to confirm with the network administrator the network (SSL Commu-
Procedure nication) connection status, SSL settings status.
Perform the steps that follow:
2. Change any possible mechanical settings for corrective actions or detection conditions
1. Advise the customer to confirm with the network administrator the correct root CA certifi- and repeat the operation.
cate is present, certificate authentication settings are correct.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
2. Change any possible mechanical settings for corrective actions or detection conditions est software revision. Refer to GP 9 Firmware Version Upgrade.
and repeat the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- according to the operation that was performed when the error occurred.
est software revision. Refer to GP 9 Firmware Version Upgrade.
a. Check the exact occurrence timing during job execution.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
b. Check the job settings from the Panel.
according to the operation that was performed when the error occurred.
c. Collect other information as much as possible to reproduce the error.
a. Check the exact occurrence timing during job execution.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
b. Check the job settings from the Panel.
rarely fails.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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018-725 Kerberos Attestation Protocol Error 22 RAP 018-726 Kerberos Attestation Protocol Error 70 RAP
018-725 Duplicate IDs were detected at ICCG external authentication (LDAP protocol). 018-726 Duplicate IDs were detected at ICCG external authentication (LDAP protocol).

Procedure Procedure
Advise the customer that the user Kerbeors password set on the Kerbeors server has expired, Advise the customer to check if a higher CA certificate in the user SmartCard is registered with
it is necessary to ask the server administrator to extend the expiration date of it. the device. If not, register it with the device.

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018-727 Kerberos Attestation Protocol Error 71 RAP 018-728 Kerberos Attestation Protocol Error 72 RAP
018-727 The certificate in the user SmartCard is incorrect (rejected by the Kerbeors server). 018-728 The Kerbeors server KDC certificate is incorrect (the root CA certificate is not regis-
tered with the device; the KDC certificate has expired; or the KDC certificate address is differ-
Procedure ent from that written on the certificate.)
Advise the customer to check if the certificate in the user SmartCard is valid. If it has become
invalid or expired, renew it, or if the Kerberos server prohibits the use of the certificate, it is nec- Procedure
essary to ask the server administrator to authorise the server permit it. Advise the customer to:
1. Check if the root CA certificate of KDC certificate is registered with the device. If not, reg-
ister the root CA certificate.
2. If the KDC certificate has expired, renew the Kerbeors server KDC certificate
3. Check that the Kerberos server address set on the device is the same as that written on
the Kerbeors server KDC certificate. If they are different, change the Kerbeors server
address set on the device, or check the Kerbeors server KDC certificate. In this case,
there is a possibility of a wrong setting or Kerbeors server impersonation.

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018-729, 730, 738, 739, 743, 744, 745, 746 GCP Network Fail 018-732 to 018-736 LDAP Protocol Errors 32 to 36 RAP
RAP 018-732 LDAP protocol error 32 at address book operation (applicable object does not exist).
018-729 GCP connection timeout error.
018-733 LDAP protocol error 33 at address book operation (wrong alias).
018-730 GCP other network error.
018-734 LDAP protocol error 34 at address book operation (wrong DN format, wrong pass-
word).
018-738 Network-related error has occurred during communication through XMPP protocol
with Google server.
018-735 LDAP protocol error 35 at address book operation (object is terminated).
018-739 Network-related internal error has occurred during communication through XMPP
018-736 LDAP protocol error 36 at address book operation (cannot refer to alias).
protocol with Google server.

018-743 A network related (proxy connection) error has occurred when communicating with Procedure
Google server via HTTP. Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
018-744 A network related (DNS name resolution) error has occurred when communicating valid network settings.
with Google server via HTTP. Y N
Check for damage with the network connection. If there is no damage then there is a
018-745 A network related (proxy connection) error has occurred when communicating with problem with the network. Inform the customer that the network requires service.
Google server via XMPP protocol.
There is a problem with the LDAP setups on the machine or with the remote LDAP server.
018-746 A network related (DNS name resolution) error has occurred when communicating Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
with Google server via XMPP protocol. problem with the remote LDAP server.

Procedure
Perform the steps that follow:
1. Advise the customer to check the network connection status, settings status as the net-
work might be congested.
2. Reload the software, GP 9.
3. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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018-737, 018-741 GCP Other Fail RAP 018-747 Server Not Found in SMB RAP
018-737 Other internal error has occurred during GCP module processing. 018-747 Unable to find the SMB server during SMB scan.

018-741 Other internal error has occurred during GCP module (XMPP library) processing. Procedure
Advise the customer to:
Procedure 1. Check the Communication Environment:
Perform the steps that follow: Check that network communication between the transfer destination SMB server and this
1. Advise the customer to check the settings. machine is available, by the performing the steps that follow:
2. Change any possible mechanical settings for corrective actions or detection conditions a. Network cable connection.
and repeat the operation. b. If the transfer destination address is specified using IP Address, check whether the
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- IP address is correct.
est software revision. Refer to GP 9 Firmware Version Upgrade.
c. Check with the System Administrator on whether the SMB related ports (*1) are
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error blocked (whether there are blocked ports at the transfer destination server, between
according to the operation that was performed when the error occurred. the MFD and the server, etc.)
a. Check the exact occurrence timing during job execution. 2. Check the SMB Server:
b. Check the job settings from the Panel. Check the network settings that follow to check if the computer operates as an SMB
c. Collect other information as much as possible to reproduce the error. server:
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB a. Whether the SMB related ports (*1) are blocked by software, such as anti-virus or a
rarely fails. firewall, on the server.
3. Check the Resolution Server Name:
Check the network settings that follows to check if the computer operates as an SMB
server:
a. For communication that goes beyond the subnet and the server name is 15 charac-
ters or shorter, check the WINS server settings and check whether the server name
address can be resolved correctly.
4. If there is no problem, login to the SMB server from another PC using the same user
name and check whether a file can be written to the same storage destination on that
SMB server. If write is possible, try to perform the same operation again from the
machine.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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018-748, 750, 751, 752, 753, 754 LDAP Protocol Errors 48, 018-749 LDAP Protocol Error 49 RAP
50 to 36 RAP 018-749 There is a LDAP (Lightweight Directory Access Protocol) error (Designated authenti-
cation certificate is invalid/Login name is invalid).
018-748 LDAP protocol error 48 at address book operation (authentication denied).

018-750 LDAP protocol error 49 at address book operation (the specified authentication certifi- Procedure
cate is invalid, login name is invalid). Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
018-751 LDAP protocol error 51 at address book operation (busy). valid network settings.
Y N
018-752 LDAP protocol error 52 at address book operation (cannot be processed). Check for damage with the network connection. If there is no damage then there is a
problem with the network. Tell the customer that the network requires service.
018-753 LDAP protocol error 53 at address book operation (execution denied).
There is a problem with the LDAP setups on the machine or with the remote LDAP server.
018-754 LDAP protocol error 54 at address book operation (loop detected). Ask the customer to re-verify user name and password to be used for authentication to cancel
incorrect search login name. Check with the network administrator to verify authentication set-
Procedure ting of server side when the status is not improved. Verify the machine LDAP setups. If the
Verify that print jobs are printing or print a configuration report and verify that network setup check is OK, there may be a problem with the remote LDAP server.
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.

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018-755 Server Connection Error in SMB RAP 018-756 Server Login Response Timeout in SMB RAP
018-755 There is no response from the server and failed to establish TCP/IP session. 018-756 Unable to receive a response from the server within the specified time during the
scanner (scan to PC) SMB authentication.
Procedure
Advise the customer to: Procedure
1. Check the transfer destination server, the router that exists between the multifunction Advise the customer to:
device and the server, and the anti-virus software, firewall software, etc. 1. If the transfer destination server belongs to the Active Directory domain, check for delays
2. If there is no problem, login to the SMB server from another PC using the same user in the communication between transfer destination server and Domain Controller by the
name and check whether a file can be written to the same storage destination on that method that follows:
SMB server. If write is possible, try to perform the same operation again from the a. Check whether it is taking a long time to access the transfer destination server from
machine. a PC client.
b. If it is taking a long time, consult with the System Administrator.
NOTE: If the situation does not improve, it is highly likely that there is a problem occurring
at the server. 2. If there is no problem, login to the SMB server from another PC using the same user
name and check whether a file can be written to the same storage destination on that
3. If the error persists, contact Technical Support for further instructions, as the ESS PWB SMB server. If write is possible, try to perform the same operation again from the
rarely fails. machine.

NOTE: If the situation does not improve, there is a possibility of bad connection status in
the customers environment. Advise them to consult with the System Administrator.

3. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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018-757 Host Name Solution Error in SMB RAP 018-758, 018-759 Picture Preservation or File Name Error
018-757 The system has failed to resolve the SMB server name of the SMB that is specified as RAP
the transfer destination during the scanner (scan to PC). 018-758 SMB Scan image storage location or file name error.

Procedure 018-759 SMB Scan image storage location or file name error.
Advise the customer to:
1. For communication that goes beyond the subnet, check the DNS server settings and Procedure
check whether the server name address can be resolved correctly. Advise the customer to:
2. If there is no problem, login to the SMB server from another PC using the same user 1. Check whether the storage location is correct.
name and check whether a file can be written to the same storage destination on that 2. Check whether the specified file name is one that can be created on the SMB server.
SMB server. If write is possible, try to perform the same operation again from the
3. Check whether the storage destination or file name of the scan image that is set at the
machine.
main unit contains restricted characters.
3. If the error persists, contact Technical Support for further instructions, as the ESS PWB
4. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.
rarely fails.

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018-760 DFS Link Error in SMB RAP 018-761 Out of Server Memory in SMB RAP
018-760 The specified storage location gets linked to other shared folder during scanner (scan 018-761 The memory at the storage destination PC was detected to have ran out during scan-
to PC) SMB transfer as it is set to Distributed File System (DFS). ner (scan to PC) SMB transfer.

Procedure Procedure
1. Advise the customer to check the settings of the distributed file system (DFS) with the Advise the customer to:
system administrator 1. Check whether the usage condition at the storage destination PC has caused all the
2. If the error persists, contact Technical Support for further instructions, as the ESS PWB memory to be used.
rarely fails. 2. Terminate the applications that are currently not in use.
3. Check the memory usage status and perform upgrades to increase the memory.
4. Reboot the server.
5. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails.

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018-762 Server Response Timeout in SMB RAP 018-763 Character Convert Error in SMB RAP
018-762 The response from the storage destination PC has taken a long time and caused a 018-763 The character code conversion process in the multifunction device has failed during
timeout during scanner (scan to PC) SMB transfer. the scanner (scan to PC) SMB transfer.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check whether an anti-virus software is operating at the storage destination PC. If operat- 1. Check whether the server name, shared name, path name, etc. contains machine-depen-
ing, reduce the number of document copies to make the transmission file smaller. dent characters such as (special symbol), (number symbol), IV (roman numeral), and etc.
2. Check that there is no cable unplugged or any issues with the router or the hub in the net- 2. If it contains any machine-dependent characters, edit it so that the name no longer con-
work route. tain any and operate.
3. If the error persists, contact Technical Support for further instructions, as the ESS PWB 3. If the error persists, contact Technical Support for further instructions, as the ESS PWB
rarely fails. rarely fails.

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018-764 to 018-769, 018-771 LDAP Protocol Errors RAP 018-770 LDAP Protocol Error 70 RAP
018-764 LDAP protocol error 64 at address book operation (naming violation). 018-770 LDAP protocol error 70 at Address Book operation (search target is too large).

018-765 LDAP protocol error 65 at address book operation (object class specification error). Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup
018-766 LDAP protocol error 66 at address book operation (entries other than termination can-
settings are indicated. The printer is operational or the configuration report indicates
not be executed).
valid network settings.
Y N
018-767 LDAP protocol error 67 at Address Book operation (cannot be executed at RDN).
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Tell the customer that the network requires service.
018-768 LDAP protocol error 68 at address book operation (the specified entry already exists).
Ask the customer to retry search with narrower search target by changing search condition/
018-769 LDAP protocol error 69 at address book operation (object class cannot be changed).
search start position in Address Book internal data. If the check is OK, there may be a problem
with the remote LDAP server.
018-771 LDAP protocol error 71 at address book operation (influence on multiple DSA).
If the error persists, contact Technical Support for further instructions.

Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.
If the error persists, contact Technical Support for further instructions.

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018-772 Shared Name Not Found in Server RAP 018-773 Shared Name Error in Server RAP
018-772 The shared name that was set does not exist on the transfer destination server during 018-773 Invalid shared name at the SMB scan server.
scanner (scan to PC) SMB transfer.
Procedure
Procedure Advise the customer to:
Advise the customer to check whether the shared name that is set at the main unit exists on 1. Check whether the shared name that is set at the main unit contains restricted characters.
the transfer destination PC.
2. Check whether the beginning or the end of the shared name that is set at the main unit
contain any blank space.
3. Check whether the shared name that is set at the main unit is only specified by a period.
4. If the transfer destination is a Macintosh, the permission setting must be changed for the
user of the shared folder. For the settings, check with the System Administrator.
5. Contact Support with the required logs for further assistance.

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018-780 to 018-784 LDAP Protocol Errors 80 and 82 to 84 018-781 LDAP Protocol Error 81 RAP
RAP 018-781 LDAP protocol error 81 at address book operation (cannot connect to server).
018-780 LDAP protocol error 80 at address book operation (an unknown error has occurred).
Procedure
018-782 LDAP protocol error 82 at address book operation (program error or SASL authentica- Advise the customer to:
tion error). 1. Check if the network cable is connected.
2. If it is connected, check the start up state of the target request server.
018-783 LDAP protocol error 83 at address book operation (outgoing message encoding
3. Check whether the shared name that is set at the main unit is only specified by a period.
error).
4. Check that the server name is correct.
018-784 LDAP protocol error 84 at address book operation (incoming message decoding 5. If the error persists, contact Technical Support for further instructions.
error).

Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.
If the error persists, contact Technical Support for further instructions.

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018-785 LDAP Protocol Error 85 RAP 018-786 to 797 LDAP Protocol Errors 86 to 97 RAP
018-785 LDAP protocol error 85 at address book operation (search timeout). 018-786 LDAP protocol error 86 at address book operation (an unknown authentication
method has been specified).
Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup 018-787 LDAP protocol error 87 at address book operation (mistake in definition of search fil-
ter).
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N 018-788 LDAP protocol error 88 at address book operation (instruction canceled).
Check for damage with the network connection. If there is no damage then there is a
018-789 LDAP protocol error 89 at address book operation (an incorrect parameter was
problem with the network. Tell the customer that the network requires service.
passed).
Ask the customer to retry search with narrower search target by changing search condition/
018-790 LDAP protocol error 90 at address book operation (insufficient memory).
search start position in Address Book internal data. Ask the customer to verify the machine
LDAP setups. If the check is OK, there may be a problem with the remote LDAP server.
018-791 LDAP protocol error 91 at address book operation (server connection prohibited).
If the error persists, contact Technical Support for further instructions.

018-792 LDAP protocol error 92 at address book operation (unsupported function).

018-793 LDAP protocol error 93 at address book operation (result is not returned).

018-794 LDAP protocol error 94 at address book operation (result no longer exist).

018-795 LDAP protocol error 95 at address book operation (result still exist).

018-796 LDAP protocol error 96 at address book operation (client loop detected).

018-797 LDAP protocol error 97 at address book operation (maximum hop number for refer-
ence is exceeded).

Procedure
Verify that print jobs are printing or print a configuration report and verify that network setup
settings are indicated. The printer is operational or the configuration report indicates
valid network settings.
Y N
Check for damage with the network connection. If there is no damage then there is a
problem with the network. Inform the customer that the network requires service.

There is a problem with the LDAP setups on the machine or with the remote LDAP server.
Advise the customer to verify the machine LDAP setups. If the check is good, there may be a
problem with the remote LDAP server.
If the error persists, contact Technical Support for further instructions.

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021-210 to 021-212 USB IC Card Reader Error RAP 021-214 USB IC Card Reader Encryption Setting RAP
021-210 USB IC card reader connection status error. 021-214 Failure in the USB IC card reader encryption settings.

021-211 The USB IC card reader is broken. Procedure

Perform the steps that follow:
021-212 USB IC card reader activation failure. 1. Switch off, then switch on the machine, GP 4.
2. Advise the customer that the encryption settings of the connected USB IC card reader are
Procedure wrong. Connect an USB IC card reader that has never been used before, or one that has
WARNING had its encryption settings initialized as factory default settings to the machine.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Check the wiring between the card reader and the machine.
3. Enter dC131. Make sure NVM value 700-885 is set correctly:
• Internal IC card reader: 0
• IC card reader (HID support): 1
4. If the fault persists, advise the customer that the card reader is faulty.

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021-401 USB IC Card Reader Connection Error RAP 021-505, 021-506 SSL Error RAP
021-401 USB IC card reader connection status is incorrect. 021-505 An error has occurred during SSL/TLS handshake. libcURL returned
‘CURLE_SSL_CONNECT_ERROR’
Procedure
021-506 The SSL certificate of the server is invalid.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Procedure
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
1. Switch off, then switch on the machine, GP 4.
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Advise the customer to disconnect the USB IC card reader that caused this error to occur
from the USB connector.

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021-509, 515, 516, 522 Invalid Message Detected RAP 021-523 Internal Error RAP
021-509 The server detected an invalid message. 021-523 Software failure where processing can still continue was detected.

021-515 Invalid product code. Procedure

Perform the steps that follow:
021-516 Invalid serial number.
1. If the SOAP port has stopped, Advise the customer to restart it.
021-522 Certificate library error. 2. Switch off, then switch on the machine, GP 4.

Procedure
1. Switch off, then switch on the machine, GP 4.

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021-524 to 012-528 Communications Error RAP 021-533, 021-534 Unsupported ROM Set RAP
021-524 Installation status mismatch. 021-533 The user cannot do an update.

021-525 Recall status mismatch. 021-534 An unsupported submodule is detected.

021-526 Communication library error. Procedure

Reload the software, GP 9.
021-527 Invalid communication message (edge server).

021-528 Communication setting error.

Procedure
1. If the problem persists, use Chain-Link (920-001) to change “Installation Status” to “Not
Installed” and retry the operation.
2. Switch off, then switch on the machine, GP 4.

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023-500 UI ROM Download Fail RAP 023-600, 023-601 UI Key Error RAP
023-500 Panel ROM data write processing error detection. 023-600 A hard key on the panel has been found to be held down for one or more consecutive
minutes.
Procedure
023-601 The touch panel has been found to be held down for one or more consecutive min-
WARNING utes.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Procedure
death or injury. Moving parts can cause injury.
For information only, no service action necessary.
Perform the steps that follow:
1. Reload the software, GP 9.
2. Install a new UI assembly, PL 1.1 Item 1.

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024-312, 313, 314, 315 IOT NVM Backup Restore RAP 024-340 to 024-360 IOT-ESS Communication Fail 1 RAP
024-312 It was detected that the identifiers (Product No., Serial No.) of the backed up IOT NVM 024-340 MCU sending error detected by controller (invalid parameter was used).
Data were different from those instructed by the restore request.
024-341 MCU sending error detected by controller (sequence number error).
024-313 It was detected that the data size of the backed up IOT NVM Data was different from
the size instructed by the restore request. 024-342 MCU sending error detected by controller (packet number error).

024-314 A backup data read error was detected. 024-343 MCU sending error detected by controller (message length error).

024-315 When restore was requested, it was detected that the backup data did not exist. 024-345 MCU sending error detected by controller (check code error).

Procedure 024-346 MCU sending error detected by controller (parity error detected by the IOT.
WARNING 024-347 MCU sending error detected by controller (framing error detected by the IOT).
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 024-348 MCU sending error detected by controller (overrun error detected by the IOT).
death or injury. Moving parts can cause injury.
Perform the steps that follow: 024-349 MCU sending error detected by controller (receive abort detected by the IOT after the
1. Switch off, then switch on the machine, GP 4. header had been recognized).
2. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 5 (SFP)
024-350 MCU receiving error detected by controller (sequence number of the received mes-
sage packet is incorrect).

024-351 MCU receiving error detected by controller (packet number error).

024-352 MCU receiving error detected by controller (message length error).

024-353 MCU receiving error detected by controller (check code error).

024-354 MCU receiving error detected by controller (parity error detected by the UART).

024-355 MCU receiving error detected by controller (framing error detected by the UART).

024-356 MCU receiving overrun error detected by controller (overrun error detected by the
UART).

024-357 MCU receiving error detected by controller (receiving abort detected after the header
had been recognized).

024-358 Print sequence error detected by controller (paper feed and paper output that are not
applicable to the number detected.)

024-359 MCU transmission receiving error detected by controller (invalid parameter used).

024-360 Initialization error between IOT and ESS.

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024-312, 024-340 to 024-360 2-184 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Procedure 024-361 Invalid IOT Paper Size RAP
WARNING 024-361 Invalid IOT paper size group information.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Procedure
death or injury. Moving parts can cause injury. WARNING
Perform the steps that follow:
Ensure that the electricity to the machine is switched off while performing tasks that do
1. Switch off, then switch on the machine, GP 4. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
2. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu. death or injury. Moving parts can cause injury.
Refer to GP 15 Special Booting. Perform the steps that follow:
3. Verify the wire harness connections on the ESS PWB and MCU PWB are installed prop- 1. Initialize the user NVM, refer to dC301 NVM Initialization.
erly and fully seated.
2. Check the paper size group setting in the Controller and set a correct value.
4. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
3. Change any possible mechanical settings for corrective actions or detection conditions
est software revision. Refer to GP 9 Firmware Version Upgrade.
and repeat the operation.
5. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
4. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
machine, GP 4 to perform the same operation where the error occurred.
est software revision. Refer to GP 9 Firmware Version Upgrade.
6. If the problem is related to the Net such as Scanner/Printer, proceed to the following for
5. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
collecting data.
according to the operation that was performed when the error occurred.
7. Install a new MCU PWB PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP) and perform the
a. Check the exact occurrence timing during job execution.
same operation where the error occurred.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
6. The ESS PWB rarely fails, contact Support for further instructions.

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024-362, 024-363 Page Sync Illegal Start or Stop RAP 024-364 DMA Transfer Fail RAP
024-362 Page-sync occurred before video output preparation completes. 024-364 During Reduce/Enlarge, reduction/enlargement was not completed even though the
specified data was entered. This is probably caused by the SW failure or garbage data Loop-
024-363 Page-sync completion error during video output. back write over- flow.

Procedure Procedure
WARNING 1. Switch off, then switch on the machine, GP 4.
Ensure that the electricity to the machine is switched off while performing tasks that do 2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause est software revision. Refer to GP 9 Firmware Version Upgrade.
death or injury. Moving parts can cause injury. 3. Perform GP 15, 03. NVRAM INIT MODE.
Perform the steps that follow: 4. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).
1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1
(SFP), and the ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), are securely con-
nected. Make sure all surface mounted modules on both PWBs are securely connected.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Boot Menu GP
15.
5. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
6. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.

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024-365 Overflow on Loop Back Write RAP 024-366 JBIG Library Other Fail RAP
024-365 Loopback write overflow. 024-366 Other errors in JBIG Lib.

Procedure Procedure
This fault is currently not displayed. No service action necessary. 1. Switch off, then switch on the machine, GP 4.
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
3. Perform GP 15, 03. NVRAM INIT MODE.
4. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-187 024-365, 024-366
024-367 Decompress Other Fail RAP 024-368 PCI Error RAP
024-367 Incorrect line synchronization was detected. 024-368 PCI access error occurred due to a faulty PCI bus.

Initial Actions Initial Actions

Obtain the following information from the customer. Obtain the following information from the customer.
• Job mode (Copy/Scan/Print/Fax) • Job mode (Copy/Scan/Print/Fax)
• Type of job • Type of job
• Job settings on the UI. • Job settings on the UI.
• To reproduce the error for troubleshooting purposes, the following will be required:. • To reproduce the error for troubleshooting purposes, the following will be required:.
– For network jobs: a copy of the output report and the network configuration. – For network jobs: a copy of the output report and the network configuration.
– For print jobs: the PRN file. – For print jobs: the PRN file.

Procedure Procedure
WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat- 2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade. est software revision. Refer to GP 9 Firmware Version Upgrade.
3. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu. 3. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Booting. Refer to GP 15 Special Booting.
4. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the 4. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred. machine, GP 4 to perform the same operation where the error occurred.
5. Perform GP 15, 03. NVRAM INIT MODE. 5. Perform GP 15, 03. NVRAM INIT MODE.
6. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the 6. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred. same operation where the error occurred.
7. Reinstall the original ESS PWB and contact the Support Department for instructions. 7. Reinstall the original ESS PWB and contact the Support Department for instructions.

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024-367, 024-368 2-188 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
024-370 Marker Code Detection Fail RAP 024-371, 372, 373, 375 IOT-ESS Communication Fail 2 RAP
024-368 During Enlarge, when the file was enlarged only by the specified size, the end code 024-371 Communication between the ESS and IOT has not been established.
(FF02) cannot be found in the compressed data.
024-372 Sending error detected by the controller (incorrect parameter instruction).
Initial Actions
024-373 DLL communication failure recovery error detected by the controller.
Obtain the following information from the customer.
• Job mode (Copy/Scan/Print/Fax)
024-375 DLL receiving error detected by the controller (incorrect parameter instruction).
• Type of job
• Job settings on the UI. Procedure
• To reproduce the error for troubleshooting purposes, the following will be required:. WARNING
– For network jobs: a copy of the output report and the network configuration.
Ensure that the electricity to the machine is switched off while performing tasks that do
– For print jobs: the PRN file. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Procedure Perform the steps that follow:
WARNING 1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1
Ensure that the electricity to the machine is switched off while performing tasks that do
(SFP), and the ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), are securely con-
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
nected. Make sure all surface mounted modules on both PWBs are securely connected.
death or injury. Moving parts can cause injury.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
Perform the steps that follow:
est software revision. Refer to GP 9 Firmware Version Upgrade.
1. Switch off, then switch on the machine, GP 4.
4. If the fault persists, install new components as necessary:
a. Change the Print mode (Normal/High Quality/High Resolution).
• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).
b. Change the RAM size. (Change the port settings or the receive buffer size, etc.)
• ESS PWB, PL 18.1 Item 5 (MFP)., PL 18.5 Item 5 (SFP).
2. Switch off, then switch on the machine, GP 4.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Booting.
5. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
6. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1
(SFP), and the ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), are securely con-
nected. Make sure all surface mounted modules on both PWBs are securely connected.
7. Perform GP 15, 03. NVRAM INIT MODE.
8. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.
9. If the fault persists, install a new MCU PWB PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP)
and perform the same operation where the error occurred.
10. If the fault continues to persists, install the original ESS PWB and MCU PWB, then con-
tact Support for instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-189 024-370, 024-371, 372, 373, 375
024-376 IOT-ESS Communication Fail 25 RAP 024-600 to 024-614 Counter Repair RAP
024-376 Occurs when a break in connection is detected at the loop back terminal of the image 024-600 The billing master counter is automatically repaired.
signal line.
024-601 The billing backup counter 1 is automatically repaired.
Procedure
024-602 The billing backup counter 2 is automatically repaired.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do 024-603 The SW key master counter is automatically repaired.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. 024-604 The SW key backup counter 1 is automatically repaired.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 024-605 The SW key backup counter 2 is automatically repaired.
2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
024-606 Billing meter type is automatically repaired (ESS SEEP repaired).
and the ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) are securely connected.
Make sure all surface mounted modules on both PWBs are securely connected.
024-607 Billing meter type is automatically repaired (ESS NVM repaired).
3. Verify the LPH Unit Image Signal disconnection (cable) is fully seated at the LPH PL 2.1
Item 1 and the ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).
024-608 Billing meter type is automatically repaired (IOT NVM repaired).
4. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade. 024-609 Billing count type is automatically repaired (ESS SEEP repaired).
5. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer GP 15 Special Boot Menu. 024-610 Billing count type is automatically repaired (ESS NVM repaired).
6. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred. 024-611 Billing count type is automatically repaired (IOT NVM repaired).
7. Perform GP 15, 03. NVRAM INIT MODE.
024-612 Modal break point is automatically repaired (ESS SEEP repaired).
8. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred. 024-613 Modal break point is automatically repaired (ESS NVM repaired).
9. If the error persists, install a new MCU PWB PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP)
and perform the same operation where the error occurred. 024-614 Modal break point is automatically repaired (IOT NVM repaired).
10. If the error continues to persists, install the original ESS PWB and MCU PWB, then con-
tact Support for instructions. Procedure
For information only, no service action necessary.

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024-376, 024-600 to 024-614 2-190 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
024-615 IOT Unsupported Drum Shut Off RAP 024-616 to 024-618 Serial Number RAP
024-615 IOT unsupported drum shut off. 024-616 Serial No. Master was restored automatically.

Procedure 024-617 Serial No. Backup 1 was restored automatically.

For information only, no service action necessary.
024-618 Serial No. Backup 2 was restored automatically.

Procedure
For information only, no service action necessary.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-191 024-615, 024-616 to 024-618
024-619 to 024-621 Product Number RAP 024-701 Invalid Instruction of Face Inversion RAP
024-619 Product No. Master was restored automatically. 024-701 Job cancellation due to invalid invert instruction.

024-620 Product No. Backup 1 was restored automatically. Procedure

Refer the customer the User Guide to use paper or media that is within specification.
024-621 Product No. Backup 2 was restored automatically.

Procedure
For information only, no service action necessary.

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024-619 to 024-621, 024-701 2-192 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
024-702 Paper Jam RAP 024-705 Forced Annotation Template Fail RAP
024-702 Job cancellation due to paper jam. 024-705 The specified Force Annotation template cannot be found in the device

Procedure Procedure
Clear the paper jam. 1. Delete document and attempt to restore the template from the driver.
2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-193 024-702, 024-705
024-707 Duplex Inversion Prohibited (Duplex) RAP 024-708 Duplex Inversion Prohibited (Face Down) RAP
024-707 A duplex print instruction was received for duplex/invert prohibited paper. 024-708 A face down output instruction was received for duplex/invert prohibited paper.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to use paper that is within specification or to print simplex. Refer to 1. Advise the customer to use paper that is within specification or to print face up. Refer to
GP 15 Paper and Media Size Specifications. GP 15 Paper and Media Size Specifications.
2. Change any possible mechanical settings for corrective actions or detection conditions 2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation. and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade. est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred. according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution. a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel. b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error. c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Support for further instructions. 5. The ESS PWB rarely fails, contact Support for further instructions.

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024-707, 024-708 2-194 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
024-746, 024-747 Print Request Failure RAP 024-748 Bates Numbering Digit Exceeded RAP
024-746 There are parameters that are incompatible with the specified paper type. 024-748 The number of bates numbering digits is exceeded.

024-747 The specified combination of parameters (stored file size, paper size, paper tray, Procedure
duplex command, output tray) cannot be executed or continued.
Perform the steps that follow:
1. Advise the customer to reduce the number of documents to less than the user-specified
Procedure number or reduce the number of numbering digits.
Advise the customer to use the correct print parameters.
2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-195 024-746, 024-747, 024-748
024-910, 024-959 Tray 1 Size Mismatch RAP 024-911, 024-960 Tray 2 Size Mismatch RAP
024-910 Size mismatch tray 1, measured length mismatch. 024-911 Size mismatch tray 2, measured length mismatch.

024-959 Tray 1 size mismatch. 024-960 Tray 2 size mismatch.

Procedure Procedure
1. Verify that the Tray 1 paper size and type are set correctly for the print job being sent for 1. Verify that the Tray 2 paper size and type are set correctly for the print job being sent for
Tray 1. Tray 2.
2. Check for a slipping or sticky Registration Clutch, PL 15.1 Item 8. 2. Verify that Tray 2 length and side guides are set correctly
3. Perform the 071-101 Paper Jam 1 RAP. 3. Check Switch Assy Size OPF 550, PL 10.1 Item 12 and that the paper size actuator cams
on the side of the tray are operating correctly.
4. Check for slipping or sticky Registration Clutch, PL 15.1 Item 8.
5. Perform the 077-117 Paper Jam 2 RAP.

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024-910, 024-959, 024-911, 024-960 2-196 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
024-923 to 024-925 Toner Cartridge Empty RAP 024-933, 940, 941 Drum Cartridge Life End RAP
024-923 Out of Yellow Toner. One of the conditions that follow was met: 024-933 Drum Cartridge Y Life End. Detected that the Drum Cartridge (Y) needs to be
• ADC Empty Detection TC patch density decrease is detected by ADC sensor. Toner is replaced.
filled up but density is not regained.
• Counter Empty Detection Toner empty is judged by Dispense time/Pixel counter. 024-940 Drum Cartridge M Life End. Detected that the Drum Cartridge (M) needs to be
replaced.
024-924 Out of Magenta Toner. One of the conditions that follow was met:
• ADC Empty Detection TC patch density decrease is detected by ADC sensor. Toner is 024-941 Drum Cartridge C Life End. Detected that the Drum Cartridge (C) needs to be
filled up but density is not regained. replaced.
• Counter Empty Detection Toner empty is judged by Dispense time/Pixel counter.
024-925 Out of Cyan Toner. One of the conditions that follow was met: Initial Actions
• ADC Empty Detection TC patch density decrease is detected by ADC sensor. Toner is Ensure a new genuine Xerox DRUM cartridge assembly (YMC) of the related fault is installed.
filled up but density is not regained.
• Counter Empty Detection Toner empty is judged by Dispense time/Pixel counter. Procedure
Procedure WARNING
Perform the 093-913 to 093-939 TONER CRUM Error RAP. Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Install a new genuine Xerox DRUM cartridge assembly (YMC):
• Drum Cartridge Assy Y, PL 8.1 Item 1.
• Drum Cartridge Assy M, PL 8.1 Item 2.
• Drum Cartridge Assy C, PL 8.1 Item 3.
2. If the fault persists, install a new MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)

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024-934 Paper Type Mismatch RAP 024-946, 024-950 Tray 1 Empty RAP
024-934 The fed paper is different from that specified in the controller when the media 024-946 Tray 1 out of place.
requested in the print file is not available in any media tray.
024-950 Tray 1 is out of paper.
Procedure
NOTE:
WARNING
• MFP: “Tray 1 is out of paper”
Ensure that the electricity to the machine is switched off while performing tasks that do
• SFP: “Add paper to Tray 1”
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. Procedure
Perform the steps that follow:
WARNING
1. Load the requested media, and set tray media type correctly.
Ensure that the electricity to the machine is switched off while performing tasks that do
2. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
(SFP), and the ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), are secure con-
death or injury. Moving parts can cause injury.
nected. Make sure all surface mounted modules on both PWBs are securely connected.
1. Add paper to Tray 1.
3. Reload the software, GP 9.
2. Enter dC330, code 071-101, No Paper Sensor PL 15.2 Item 22. Manually activate the No
Paper Sensor, PL 15.2 Item 22.
• The display changes.
3. Verify the connections at P/J545B, P/J546, and P/J547 between the No Paper Sensor
PL 15.2 Item 22 and the MCU PWB PL 18.1 Item 1 MFP) PL 18.5 Item 1 (SFP) are fully
seated.
4. Check the continuity of the cable between the No Paper Sensor and the MCU PWB P/
J545B, P/J546, and P/J547<=> P/J540.
a. Install a new No Paper Sensor PL 15.2 Item 22.
5. Reload the software, GP 9.
6. Install a new MCU PWB PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP).

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024-947, 024-951 Tray 2 Empty RAP 024-954, 024-958 Bypass Tray Out Of Paper RAP
024-947 Tray 2 out of place. 024-954 The bypass tray is out of paper.

024-951 Tray 2 is out of paper. 024-958 Check Paper Selection - Check Bypass Tray Settings.

NOTE: Procedure
• MFP: “Tray 2 is out of paper” WARNING
• SFP: “Add paper to Tray 2”
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Procedure
1. Add paper to the Bypass Tray
WARNING 2. Enter dC330, code 071-100, Bypass Tray No Paper Sensor. Check the Bypass Tray No
Ensure that the electricity to the machine is switched off while performing tasks that do Paper Sensor, PL 13.1 Item 8.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 3. Verify the connections between P/J483, P/J484, and P/J480 from the Option Feeder No
death or injury. Moving parts can cause injury.
Paper Sensor PL 10.2 Item 9 to the PWB Assembly OPF 550 PL 10.1 Item 11 are fully
1. Add paper to the Option Feeder. seated.
2. Enter dC330, code 071-112, Option Feeder No Paper Sensor. Check the Option Feeder 4. Check the continuity of the cable between the Bypass Tray No Paper Sensor and the
No Paper Sensor PL 10.2 Item 9. PWB Assembly OPF 550 P/J483 and P/J484<=> P/J480.
3. Verify the connections between P/J805 and P/J807 from the Option Feeder No Paper a. Install a new Bypass Tray No Paper Sensor PL 10.2 Item 9.
Sensor PL 10.2 Item 9 to the PWB Assembly OPF 550 PL 10.1 Item 11 are fully seated. 5. Reload the software, GP 9.
4. Check the continuity of the cable between the Option Feeder No Paper Sensor and the
6. Install a new MCU PWB PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP).
PWB Assembly OPF 550 P/J805<=> P/J807.
a. Install a new Option Feeder No Paper Sensor PL 10.2 Item 9.
5. Reload the software, GP 9.
6. Install a new PWB Assembly OPF 550 PL 10.1 Item 11.

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024-965, 024-966 Out of Paper RAP 026-400 USB Host Connection Number Exceeded RAP
024-965 The paper specified for printing is not loaded in the tray. 026-400 The number of machines that are connected to the USB Host Port of this machine has
exceeded the maximum permissible number of connections.
024-966 The paper specified for printing cannot be detected.
Procedure
Initial Actions Perform the steps that follow:
WARNING 1. Switch off, then switch on the machine, GP 4.
Ensure that the electricity to the machine is switched off while performing tasks that do 2. Advise the customer to disconnect some of the machines that are connected to this USB
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause host port and ensure that the number of connected machines are below the maximum
death or injury. Moving parts can cause injury. permissible number of connections.
• Verify the tray has paper, and add paper as required.

Procedure
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. If the fault persists, perform the steps that follow:
a. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1
(SFP), and the ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) are securely
connected. Make sure all surface mounted modules on both PWBs are securely con-
nected.
b. Reload the software, GP 9.

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024-965, 024-966, 026-400 2-200 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
026-402 Changed IOT Speed RAP 026-403 Stop printing and wait for toner cooling RAP
026-402 The IOT has started the print at a low speed. 026-403 When IOT sends notification that cooling related to the toner is required when the IOT
internal temperature is high.
Procedure
For information only, no service action necessary. Procedure
Inform the customer to give the machine time to cool down before proceeding.

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026-700 LDAP Protocol Error RAP 026-701 Address Book Request Overflow RAP
026-700 It was detected that the error response returned from the server does not exist in the 026-701 The software in the machine was subjected to a large amount of simultaneous
LDAP protocol definitions. address queries from multiple machine panel and Web UI input devices. The processing
capacity of the JRM directory service has been exceeded.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer that this fault is caused when the server uses an undefined LDAP Perform the steps that follow:
protocol that is not supported by the machine. Correct any mistakes in server settings or 1. Advise the customer that when performing simultaneous queries on the address book in
client operation. the machine from multiple machine panel and Web UI input devices, lower the query inter-
2. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further val.
instructions. 2. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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026-700, 026-701 2-202 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
026-702 Address Book Directory Service Overflow RAP 026-703 Abort With Logout RAP
026-702 The JRM directory service, which is an internal software of the machine, has simulta- 026-703 At installation of additional document, authentication is already cancelled.
neously received two or more requests for the same operation.
Procedure
Procedure Advise the customer to make it impossible for authentication to be cancelled at additional doc-
Perform the steps that follow: ument loading.
1. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest.
2. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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026-708 URL Data Over Size RAP 026-710 S/MIME Unsupported Cipher RAP
026-708 The size of a scan to URL job has exceeded the upper limit of the size of scanned 026-710 The device has received a S/MIME encrypted mail that is encrypted by an unsup-
data per job. ported encryption method.

Procedure Procedure
Advise the customer to: Perform the steps that follow:
1. Reduce a resolution send parameter (image-to-send quality) then re-send the job. 1. Advise the customer to:
2. Reduce a magnification send parameter, then re-send the job. a. Ask the sender of the S/MIME encrypted mail to encrypt the mail by the encryption
3. Increase the maximum file accumulated data size. method (3DES), then re-send it.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further b. Set FIPS140 Authentication Mode of the device to off.
instructions. 2. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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026-708, 026-710 2-204 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
026-711 Multi-Page File Size RAP 026-712 HTTP Out Job Overlap Error RAP
026-711 The upper limit size of the multi-page file format generated in scan service has been 026-712 The high compression/OCR processing module has detected that a job that specifies
exceeded. high compression/OCR processing and is to be taken out using HTTP has started while
another job to be sent via the network is undergoing high compression/OCR processing.
Procedure
Advise the customer to: Procedure
1. Reduce the resolution level (scanned-image quality), then re-run the job. For information only, no service action necessary. Advise the customer that as a job specifying
2. Reduce the number of documents, then re-run the job. high compression/OCR processing is in progress, wait until the job is complete before running
another job.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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026-718 PS Print Instruction Fail RAP 026-719 Internal Error in Scan RAP
026-718 An erroneous combination of print parameters selected (finishing, paper size, paper 026-719 An internal error has occurred.
tray, Duplex instructions, output tray) prevents the device from running the job.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Reload the software, GP 9.
1. Advise the customer to correctly set finishing, paper size, paper tray, duplex instructions, 2. Advise the customer to retry the same operation.
and output tray options, then re-run the job.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
2. Reload the software, GP 9. instructions.

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026-718, 026-719 2-206 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
026-720 to 026-723 Media Error RAP 026-726 Inconsistent Options RAP
026-720 The media does not have enough space available. 026-726 The device configuration info included in XPJL does not match the actual configura-
tion.
026-721 An attempt to access media has failed.
Procedure
026-722 The media is not formatted.
1. Advise the customer to set up the device configuration info on the printer driver screen so
that it can match the actual configuration,
026-723 An attempt to access media has failed.

Procedure
Advise the customer to:
1. Check that the media exists where scanned documents will be sent.
2. Check that the PC can access the media where scanned documents will be sent.
3. Check that a file can be created in a specified storage.
4. Check that the media is neither removed nor reinserted while being referred to or that dur-
ing that time, other media is not inserted.
5. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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026-727 Media Filepath Fail RAP 026-728, 026-729 WSD Scan Error RAP
026-727 The storage path with the specified character string length (including the filename) 026-728 An error occurred during communication with the WSD scan client. WSD scan client
cannot be created in the media. cancelled the job.

Procedure 026-729 An error occurred during communication with the WSD scan client. WSD scan client
1. Advise the customer to shorten the specified storage location or the filename. cancelled the job or a scan from the DADF was performed from an application other than Win-
dows FAX and scan.
2. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.
Procedure
Advise the customer to:
1. Check whether the transfer destination WSD scan client and the machine are able to
communicate via the network. For example:
• Check whether the WSD scan client has enough free capacity.
• Check the connection of the network cable.
2. When using DADF, perform the scan using Windows FAX & Scan. Or, change to the
platen to perform the scan.
3. 026-729 Only - The ESS PWB rarely fails, do not install a new ESS PWB, contact Sup-
port for further instructions.

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026-730 Tray Paper Size Not Detected RAP 026-731 to 026-733 PJL Fail RAP
026-730 The paper size of the paper tray selected is unknown. 026-731 The PIN number that is specified by PJL command is different from the number that is
calculated from the machine’s serial number.
Procedure
Make sure the paper guides in the selected tray are set correctly. 026-732 The print count that is specified by PJL command has exceeded the machine’s total
impression meter value by +100.

026-733 The password that is specified by PJL command is different from the one that is set in
the machine.

Procedure
Advise the customer to correct the PIN number, print count or password that is specified by
PJL Command, then try again.

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026-734 PJL Diag Mode RAP 026-739 Waiting Scan Job Deleted RAP
026-734 Unable to transition to the PJL Diag Mode. 026-739 When there are paused scan jobs during the successful completion of a login/logout.

Procedure Procedure
Advise the customer to: Perform the steps that follow:
1. Ensure that the job has completed, then try again. 1. For one occurrence, take no action. If the fault persists, do the following,
2. After completing a panel operation, wait at least 1 minute before starting the download 2. Change any possible mechanical settings for corrective actions or detection conditions
operation. and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Support for further instructions.

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026-734, 026-739 2-210 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-442, to 027-444 Duplicate IP Address 1 RAP 027-445 Illegal IP Address RAP
027-442 IPv6 - stateless auto setting IP address 1 is duplicated. 027-445 IPv6 - manually set IP address is invalid.

027-443 IPv6 - stateless auto setting IP address 2 is duplicated. Procedure

Perform the steps that follow:
027-444 IPv6 - stateless auto setting IP address 3 is duplicated.
1. Advise the customer to change the IPv6 (Manual Setting Address) of this machine to the
IPv6 address that can be used as the self-machine address.
Procedure
2. If the fault persists, ask the customer to contact their Network Administrator.
Perform the steps that follow:
1. Advise the customer to either change the IPv6 Stateless Auto Setting Address 1, 2 or 3 of
this device or the IPv6 address of the other device on the network.

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027-446 Duplicate IP Address 2 RAP 027-447 Duplicate IP Address 3 RAP
027-446 IPv6 - automatically set IP address is duplicated. 027-447 IPv6 - link local IP address is duplicated.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to change the IPv6 (Manual Setting Address) of this machine to the 1. Advise the customer to change the IPv6 Link Local Address of this device or the IPv6
IPv6 address that can be used as the self-machine address. address of the other device on the network.
2. If the fault persists, ask the customer To Contact Their Network Administrator. 2. If the fault persists, ask the customer To Contact Their Network Administrator.

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027-446, 027-447 2-212 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-452 Duplicate IP Address 4 RAP 027-500 SMTP Server Fail for Mail IO RAP
027-452 A PC with the same IP address exists on the network. 027-500 SMTP server address resolution fail for mail IO.

Procedure Procedure
Perform the steps that follow: Advise the customer to:
1. Advise the customer to change the duplicated IP address of the PC. 1. Check with the System Administrator that the mail server has been launched and the
2. If the fault persists, ask the customer To Contact Their Network Administrator. environment is already used for other purposes (such as for PC).
2. Check that a correct SMTP server address is reflected in the device setting list:
a. When the SMTP server address is specified using IP address, set a correct IP
address.
b. When the SMTP server address is specified using FQDN, check that the FQDN
name is correct. Also check that a correct DNS server address is set for the device,
and set a correct IP address.
3. If the fault persists, ask the customer To Contact Their Network Administrator.

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027-501 POP Server Fail for Mail IO RAP 027-502 POP Authentication Fail for Mail IO RAP
027-501 Incorrect POP server name was detected. 027-502 POP authentication fail for mail IO.

Procedure Procedure
Advise the customer to: Perform the steps that follow:
1. Check with the System Administrator that the mail server has been launched and the 1. Advise the customer to specify the correct POP server authentication information.
environment is already used for other purposes (such as for PC). 2. Perform the 027-501 POP Server Fail for Mail IO RAP, then Advise the customer to spec-
2. Check that a correct POP server address is reflected in the device setting list: ify a correct POP User Name.
a. When the POP server address is specified using IP address, set a correct IP 3. If the fault persists, ask the customer To Contact Their Network Administrator.
address.
b. When the POP server address is specified using FQDN, check that FQDN name is
correct. Also check that a correct DNS server address is set for the device, and set a
correct IP address.
3. If the fault persists, ask the customer To Contact Their Network Administrator.

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027-501, 027-502 2-214 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-503, 504, 533, 773, 785, 786 Server Communication 027-513 SMB Scan Client Access RAP
Timeout RAP 027-513 In scan to SMB, the user has no right to access the SMB server.
027-503 Time to communicate with the POP server ran out (after connection to the server).
Procedure
027-504 Internal error or unexpected server response received (at any time). 1. Advise the customer to check if the specified user has read/write access in a file or folder
in the specified place.
027-533 An internal error has occurred during SMB scan 2. Advise the customer to retry the same operation.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
027-773 Time to communicate with the SMTP server ran out (after connection to the server).
instructions.

027-785 Response timeout occurs from the destination WebDAV server.

027-786 WebDAV server timeout is answered.

Procedure
Perform the steps that follow:
1. Advise the customer to wait for a while, then perform the operation again.
2. Investigate the SMTP Server information (name and version of the server that is in use) or
the provider name (in case of outsourcing).(*1)
3. Refer to the SMTP Communication Protocol Report and check whether any 4xx or 5xx
error response were notified from the server. If any 4xx or 5xx response was notified, this
mean that the problem could be at the server side. Use the information obtained from 1.2
to search the Web for troubleshooting information (*2) and perform the corrective
actions.(*1) It is also possible
a. *1 It is also possible to trace the provider and which server is being used by using
the Host Name that is listed in the 220 response (the very first packet) from the Mail
Server.
b. *2 (Reference sample for troubleshooting information search result) Obtained infor-
mation: Exchange 2007 Server, 550 5.7.1 Client does not have permissions to send
as this sender (error information from the server). Search keywords: 550 5.7.1 Client
does not have permissions to send as this sender.
c. Microsoft Search engine: Google Search result: Exchange 2007 transport access
permission model Reason: The Sender that is specified in the MAIL FROM field of
the SMTP protocol does not have the access permission to send to this server.
d. The ms-Exch-SMTP-Submit access permission must be granted to the Sender.
4. Ask the customer To Contact Their Network Administrator.

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027-514 Host Name Solution Error in SMB RAP 027-515 DNS Server Setup in SMB RAP
027-514 Unable to resolve hostname during SMB scan. 027-515 The DNS server was not set during SMB scan.

Procedure Procedure
1. Advise the customer to check the connection to the DNS. Or, check whether the SMB 1. Advise the customer to set the DNS server address. Or, set the SMB server address of
server name of the transfer destination has been registered in the DNS. the transfer destination using IP address.
2. Advise the customer to retry the same operation. 2. Advise the customer to retry the same operation.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions. instructions.

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027-514, 027-515 2-216 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-516 Server Connection Error in SMB RAP 027-518 Login Name or Password Error in SMB RAP
027-516 Problem with connection to server during SMB scan. 027-518 Login name or a password error in SMB.

Procedure Procedure
Advise the customer to: 1. Advise the customer to check the password that was set for the shared folder.
1. Check that network communication between the transfer destination SMB server and this 2. Advise the customer to retry the same operation.
machine is available, by checking: 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
a. The connection of network cables. instructions.
b. The TCP/IP settings.
c. For communication through port 137 (UDP), port 138 (UDP) and port 139 (TCP).
2. Check the network settings that follow to see if the computer operates as an SMB server.
a. Check that the file sharing service for Microsoft network is enabled.
b. Check that NetBIOS over TCP/IP is enabled in the TCP/IP settings.
c. Check the file sharing service (communications through port 137 (UDP), port 138
(UDP) and port 139 (TCP)) is allowed in the firewall settings.
3. For communication that goes beyond the subnet, check the WINS server settings and
check whether the server name address can be resolved correctly.
4. Check whether the NetBIOS interface device at the transfer destination SMB server has
started.
5. Advise the customer to retry the same operation.
6. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-217 027-516, 027-518
027-519 Scanning Picture Preservation Place Error RAP 027-520 File Name Acquisition Failure RAP
027-519 Scan image storage destination or file name specification error during scanner (save 027-520 Unable to obtain the file/folder name on the SMB scan server.
to PC) SMB transfer.
Procedure
Procedure 1. Advise the customer to retry the same operation.
Advise the customer to: 2. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
1. Check if the storage destination is correct. instructions.
2. Check if a prohibited character was detected in the specified storage destination or file
name.
3. Check if the specified storage destination is linked to a different shared folder due to the
distributed file system (DFS).
4. Advise the customer to retry the same operation.
5. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-519, 027-520 2-218 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-521 File Name Suffix Limit Over in SMB RAP 027-522 File Creation Failure in SMB RAP
027-521 The SMB scan file name/folder name suffix has exceeded the limit value. 027-522 Failed to create an SMB scan file.

Procedure Procedure
1. Advise the customer to change the file name/destination folder on the SMB scan server. Advise the customer to:
Else, move or delete the files in the destination folder. 1. Check if the specified file name already exists on the server.
2. Advise the customer to retry the same operation. 2. Check if the specified file name is in use.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 3. Check if the specified file name already exists as a directory.
instructions.
4. Check if a prohibited character was detected in the specified file name.
5. Advise the customer to retry the same operation.
6. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-523 Lock Folder Creation Failure in SMB RAP 027-524 Folder Creation Failure in SMB RAP
027-523 Failed to create an SMB scan lock folder. 027-524 Failed to create an SMB scan folder.

Procedure Procedure
Advise the customer to: 1. Advise the customer to check if a file or folder with the same name as the specified name
1. Manually delete the lock directory (*.LCK) from the transfer destination. exists on the SMB server.
2. Check whether a folder with the same name as the specified name already exists. 2. Advise the customer to retry the same operation.
3. Advise the customer to retry the same operation. 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-523, 027-524 2-220 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-525, 027-527 File Delete Failure in SMB RAP 027-526 Lock Folder Delete Failure in SMB RAP
027-525 Failed to delete an SMB scan file. 027-526 Failed to delete an SMB scan lock folder.

027-527 Failed to delete an SMB scan folder. Procedure

1. Advise the customer to manually delete the lock directory (*.LCK) from the transfer desti-
Procedure nation, then retry the job.
1. Advise the customer to check whether the file in the specified storage destination is being 2. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
used by another user. instructions.
2. Advise the customer to retry the same operation.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-528 Data Write Failure to SMB Server RAP 027-529 Data Read Failure From SMB Server RAP
027-528 The storage destination on the SMB scan data server has no free space. 027-529 Unexpected error of the SMB scan data server.

Procedure Procedure
1. Advise the customer to check that the storage destination has enough free space. 1. Advise the customer to log in to the SMB server from another PC using the same user
2. Advise the customer to retry the same operation. name and check whether they can write a file into the same storage destination on that
SMB server.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions. 2. Advise the customer to retry the same operation.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-530 File Name Duplicate Failure in SMB RAP 027-531 SMB Scan Filing Policy Injustice RAP
027-530 Cancel Job is selected for SMB scan File Name Conflict. 027-531 Incorrect SMB scan filing policy (when additional items are selected).

Procedure Procedure
1. Advise the customer to set File Name Conflict to other than Cancel Job. 1. Advise the customer to check that the file format is not set to Multi-page When Add is
2. Advise the customer to retry the same operation. selected for File Name Conflict.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 2. Advise the customer to retry the same operation.
instructions. 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-532 NEXTNAME File Access Error in SMB RAP 027-543 SMB Server Name Specification Error RAP
027-532 A file access error has occurred during scanner (save to PC) SMB transfer. 027-543 The SMB server (NetBIOS) name specification is incorrect.

Procedure Procedure
1. Advise the customer to check that the NEXTNAME.DAT file is correct when Add is 1. Advise the customer to check that the server name of the SMB server is correct.
selected for File Name Conflict. 2. Advise the customer to retry the same operation.
2. Advise the customer to retry the same operation. 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further instructions.
instructions.

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027-547, 027-548 SMB Protocol Errors 1 RAP 027-549, 572, 573, 574, 576 SMB Protocol Error 4-009 RAP
027-547 SMB protocol error (4-007), the scan domain name specification is incorrect. 027-549 SMB protocol error (4-009), the specification of password is incorrect.

027-548 SMB protocol error (4-008), the scan user name specification is incorrect 027-572 SMB protocol error (4-032), incorrect parameter.

Procedure 027-573 SMB protocol error (4-033), incorrect character code.

1. Advise the customer to have the system administrator set the domain name and user
027-574 SMB protocol error (4-034), incorrect data size.
name correctly.
2. Advise the customer to retry the same operation.
027-576 SMB protocol error (4-036), incorrect domain data size.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions. Procedure
1. Advise the customer to perform the operation again.
2. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-564 SMB Protocol Error 4-024 RAP 027-565, 027-578 SMB Protocol Errors 2 RAP
027-564 SMB protocol error (4-024), the host is missing. 027-565 SMB protocol error (4-025), cannot connect.

Procedure 027-578 SMB protocol error (4-038), communication timeout has occurred.
Advise the customer to:
1. Check that the authentication server and the device can communicate through the net-
Procedure
work (check the network group, TCP/IP settings, check the communication at Port No. 1. Advise the customer to check that the authentication server and the device can communi-
137 (UDP)/Port No. 138 (UDP)/Port No. 139 (TCP)). cate through the network (check the network group, TCP/IP settings, check the communi-
cation at Port No. 137 (UDP)/Port No. 138 (UDP)/Port No. 139 (TCP)).
2. If the authentication server and the device are connected to different subnets, check that
the device has settings that can resolve the address of the authentication server. 2. Advise the customer to retry the same operation.
3. Check if the NetBIOS over TCP/IP has become enabled at the authentication server set- 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
tings: instructions.
a. Check if the authentication server and the device can resolve the addresses from the
WINS server.
b. Check if the authentication server and the device can resolve the addresses from the
DNS server.
4. Check if the NetBIOS over TCP/IP has become enabled at the authentication server set-
tings.
5. Check at the Internet connection firewall if the communication through Ports 137, 138 and
139 are not blocked.
6. Advise the customer to retry the same operation.
7. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-566 SMB Protocol Error 4-026 RAP 027-569 SMB (TCP/IP) Not Started RAP
027-566 SMB protocol error (4-026), the library has not been initialized. 027-569 SMB (TCP/IP) is not started

Procedure Procedure
1. Advise the customer to check if the SMB client has been started. 1. Advise the customer to check that SMB (TCP/IP) is enabled.
2. Advise the customer to retry the same operation. 2. Advise the customer to retry the same operation.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions. instructions.

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027-584 SMB Protocol Error 4-044 RAP 027-585 SMB Protocol Error 4-045 RAP
027-584 SMB protocol error (4-044), authentication server common security mode is operat- 027-585 SMB protocol error (4-045), scan login not available time period.
ing.
Procedure
Procedure 1. Advise the customer to check with the system administrator for the time period when log-
1. Advise the customer to set the authentication server to Windows other than Win95/Win98/ ging in is allowed.
Me. 2. Advise the customer to retry the same operation.
2. Advise the customer to retry the same operation. 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further instructions.
instructions.

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027-586 SMB Protocol Error 4-046 RAP 027-587 SMB Protocol Error 4-047 RAP
027-586 SMB protocol error (4-046), the password has expired. 027-587 SMB protocol error (4-047), the password must be changed.

Procedure Procedure
1. Advise the customer to obtain a valid password from the system administrator. 1. Advise the customer to request the system administrator to disable the change password
2. Advise the customer to retry the same operation. at next login setting.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 2. Advise the customer to retry the same operation.
instructions. 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-588, 027-589 SMB Protocol Errors 3 RAP 027-590 SMB Protocol Error 4-050 RAP
027-588 SMB protocol error (4-048), the user account is disabled. 027-590 SMB protocol error (4-050), the user account has expired.

027-589 SMB protocol error (4-049), locked out. Procedure

1. Advise the customer to obtain a valid user account from the system administrator or
Procedure request the system administrator extend the validity period of the account.
1. Advise the customer to request the system administrator to enable or unlock the user 2. Advise the customer to retry the same operation.
account. as necessary. 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
2. Advise the customer to retry the same operation. instructions.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-591 SMB Protocol Error 4-051 RAP 027-700 Mail Address Domain Error RAP
027-591 SMB protocol error (4-051), the user account is restricted. Blank password is not 027-700 The domain of the destination mail address is designated as a prohibited domain.
allowed.
Procedure
Procedure 1. Advise the customer to check that the domain of the destination mail address is not desig-
1. Advise the customer to request the system administrator set a user password. nated as a prohibited domain.
2. Advise the customer to retry the same operation. 2. Advise the customer to retry the same operation.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions. instructions.

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027-701 Disconnected Network Cable RAP 027-702 to 027-706, 027-709 Certificate for Addresses Error
027-701 In external authentication, the disconnected cable is detected. RAP
027-702 No certificate for the destination exists (before connection to the server).
Procedure
1. Make sure the network cable is connected correctly. 027-703 The certificate for the destination expired (before connection to the server).
2. Advise the customer to retry the same operation.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 027-704 The certificate for the destination is not reliable (before connection to the server).
instructions.
027-705 The certificate for the destination existed on a list of revoked certificates (before con-
nection to the server).

027-706 No device certificate exists (before connection to the server).

027-707 The device certificate expired (before connection to the server).

027-708 The device certificate is not reliable (before connection to the server).

027-709 The certificate for the destination existed on a list of revoked certificates (before con-
nection to the server).

Procedure
Perform the steps that follow:
1. Advise the customer to:
a. Store the correct certificate for the destination in the machine. Check the items that
follow:
i. That the term for which the certificate is valid.
ii. The machines time is correct.
b. Check the certification path for the destination certificate and import the necessary
CA certificate.
c. Store in this machine a destination certificate that is not on the list of revoked certifi-
cates.
d. Check that the mail address written on the device certificate is the same as that set
up on the device.
e. Advise the customer to retry the same operation.
2. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-710 to 027-716 S/MIME Mail Error RAP 027-717 No MX Record at DNS RAP
027-710 The mail I/O received S/MIME mail even though S/MIME was disabled. 027-717 An enquiry was sent to the DNS server for the MX record, but it cannot be obtained.

027-711 SMIME mail certificate retrieval error. Procedure

Advise the customer to:
027-712 Invalid S/MIME mail certificate error.
1. Check with the DNS server administrator on the existence of DNS/MX record.
027-713 Receive S/MIME mail tampered error. 2. Check that the DNS server settings of the device is set properly.
3. Advise the customer to retry the same operation.
027-714 S/MIME mail sender impersonation error. 4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.
027-715 S/MIME mail certificate not supported.

027-716 Prohibited unsigned mail was detected. All the S/MIME unsigned mails (including
standard mails and S/MIME encrypted mails) are discarded.

Procedure
Perform the steps that follow:
1. Advise the customer to:
a. Enable S/MIME setting in the machine.
b. Register the sender certificate in the machine or change the mailer options so that
the S/MIME signature mails from the sender will be sent with the certificate.
c. Check that the signature bearer of the CA certificate is registered in the device.
d. Check that the mail address written on the device certificate is the same as that set
up on the device.
e. Advise the customer that the sender needs to send a mail that is signed with a valid
certificate because the sender certificate has expired.
2. Advise the customer that the device may be blocking the attacks.
3. Reload the software, GP 9.
4. Advise the customer to retry the same operation.
5. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-720, 027-721 Extension Server Error RAP 027-722 Extension Server Timeout RAP
027-720 Server for application interface cannot be found during web service interface. 027-722 Application interface during web service interface - timeout.

027-721 Application interface destination during web service interface - not found. Procedure
Perform the steps that follow:
Procedure 1. Advise the customer:
Perform the steps that follow: a. That if a number of documents is specified for scanning, scan one document and
1. Advise the customer to check that the DNS server address is set properly. Check that the store it.
PC running the application interface is registered in DNS. b. That when scanning and storing are successful, change the application interface
2. Reload the software, GP 9. timeout value. If scanning and storing are not successful,
3. Advise the customer to retry the same operation. c. To check that the scan document can be uploaded from the PC browser. When
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further uploading is successful, change the application interface timeout value.
instructions. 2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
3. Switch the power off then on. Get the procedures for reproducing an error according to
the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
4. The ESS PWB rarely fails, contact Support for further instructions.

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027-723 Extension Server Authentication Fail RAP 027-724 to 027-726 Extension Server Access Fail RAP
027-723 Application interface during web service interface - authentication failure. 027-724 Application interface during web service interface - access failure.

Procedure 027-725 Application interface during web service interface - job operation failure.
Perform the steps that follow:
027-726 Application interface during web service interface - unknown job status.
1. Advise the customer to check the user name and password to be entered for creating a
job flow.
Procedure
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
Perform the steps that follow:
est software revision. Refer to GP 9 Firmware Version Upgrade.
1. Advise the customer to check that the application interface is working correctly.
3. Switch the power off then on. Get the procedures for reproducing an error according to
the operation that was performed when the error occurred. 2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
a. Check the exact occurrence timing during job execution.
3. Switch the power off then on. Get the procedures for reproducing an error according to
b. Check the job settings from the Panel.
the operation that was performed when the error occurred.
c. Collect other information as much as possible to reproduce the error.
a. Check the exact occurrence timing during job execution.
4. The ESS PWB rarely fails, contact Support for further instructions.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
4. The ESS PWB rarely fails, contact Support for further instructions.

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027-727 Extension Server Parameters RAP 027-728 Extension Server File Exceeded RAP
027-727 Application interface during web service - invalid parameter. 027-728 The number of files requested to be sent exceeded the maximum number of files that
can be sent during Web service interface (this occurs when a single-page document is being
Procedure stored).
Perform the steps that follow:
1. Advise the customer to check the parameters for creating a job flow.
Procedure
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat- Perform the steps that follow:
est software revision. Refer to GP 9 Firmware Version Upgrade. 1. Advise the customer to set a job so that the maximum number of files that can be sent will
3. Switch the power off then on. Get the procedures for reproducing an error according to not be exceeded.
the operation that was performed when the error occurred. 2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
a. Check the exact occurrence timing during job execution.
3. Switch the power off then on. Get the procedures for reproducing an error according to
b. Check the job settings from the Panel.
the operation that was performed when the error occurred.
c. Collect other information as much as possible to reproduce the error.
a. Check the exact occurrence timing during job execution.
4. The ESS PWB rarely fails, contact Support for further instructions.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
4. The ESS PWB rarely fails, contact Support for further instructions.

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027-727, 027-728 2-236 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-730 SMTP Mail Division Error RAP 027-732 Server Access Error RAP
027-730 A mail was split in linking to the system. 027-732 Job template server access error.

Procedure Procedure
Advise the customer to increase the preset pagination value, or reduce the number of original 1. Advise the customer to check that the server disk is normal and has free space, and then
pages scanned. retry the operation.
2. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-733 Server SSL Error RAP 027-734 Server Certificate Error RAP
027-733 The SSL setting for the job template server did not become enabled. 027-734 The SSL setting for the job template server did not become enabled.

Procedure Procedure
1. Advise the customer to check that the SSL setting for the job template server is enabled. Advise the customer to:
2. Advise the customer to retry the same operation. 1. Using the HTTPS protocol, check whether the job template server is accessible from the
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further PC.
instructions. 2. Check whether the SSL server certificate of the job template server is registered in the
device.
3. Check whether the SSL server certificate of the job template server is valid. For example,
check that:
a. The certificate has not expired yet.
b. The time that is set in the device is correct.
c. It is not in the discard list.
d. The certificate path of the SSL server certificate and import any necessary CA certif-
icate.
4. If the certificate is not registered in the job template server, disable the device certificate
validation.
5. Advise the customer to retry the same operation.
6. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-733, 027-734 2-238 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-735 Device SSL Configuration Error RAP 027-736 Device Certificate Error RAP
027-735 When SSL transfer was instructed, the SSL setting of the device is disabled. 027-736 When server certificate validation is instructed, the server certificate validation of the
device is disabled.
Procedure
1. Advise the customer to enable the SSL settings of the machine or specify HTTP as the Procedure
transfer protocol. 1. Advise the customer to enable the server certificate validation settings of the machine or
2. Advise the customer to retry the same operation. disable the server certificate validation setting during transfer.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 2. Advise the customer to retry the same operation.
instructions. 3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-737 Template Server Read Error RAP 027-739 Invalid Template Server Path RAP
027-737 An error was received from the server to a FTP command “TYPE A”, “LIST”, or 027-739 An error was received from the server to the FTP command “CWD”.
“RETR”.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to set the resource of the storage destination path from the client PC.
1. Advise the customer to check that Read Authorization is established for the storage desti- 2. Reload the software, GP 9.
nation server directory set as a resource. 3. Advise the customer to retry the same operation.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-740 Template Server Login Error RAP 027-741 Template Server Connect Fail RAP
027-740 Login to the FTP Server failed. 027-741 Cannot connect to the job template pool server.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to check the user information: 1. Advise the customer to:
a. Set the log-in name and password in the job template file storage destination. a. Check hat the network cable is connected correctly.
b. From some other PC connected to the network, check that they can log in with the b. From the destination server, ping the machine.
relevant account. c. Perform the ping test on the destination server from PSW.
c. From a client PC, set a login name and password as a resource d. From a client PC, check that the FTP connection to the destination server is possi-
2. Reload the software, GP 9. ble.
3. Advise the customer to retry the same operation. 2. Reload the software, GP 9.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 3. Advise the customer to retry the same operation.
instructions. 4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-743 Template Server Install Error RAP 027-744 Template Server Error 1 RAP
027-743 The address format of the job template pool server is incorrect. 027-744 An error occurred while calling the DNS resolution library.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to set the parameters related to the job template pool server. 1. Advise the customer to check the connection to the DNS and whether the job template
2. Reload the software, GP 9. pool server domain name has been registered in the DNS.
3. Advise the customer to retry the same operation. 2. Reload the software, GP 9.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 3. Advise the customer to retry the same operation.
instructions. 4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-743, 027-744 2-242 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-745 Template Server Error 2 RAP 027-746 Job Template Pool Server Not Ready RAP
027-745 The job template pool server address cannot be resolved (the DNS address is not 027-746 The port of the protocol specified in job template pool server settings has not started.
set).
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to start the port of the protocol (FTP client or SMB) specified in job
1. Advise the customer to set the DNS address or set the job template pool server address template pool server settings.
using IP address. 2. Reload the software, GP 9.
2. Reload the software, GP 9. 3. Advise the customer to retry the same operation.
3. Advise the customer to retry the same operation. 4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further instructions.
instructions.

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027-750 Fax Document Incongruent RAP 027-751 Job Template Analysis Error RAP
027-750 Fax Document Incongruent 027-751 Instruction analysis error.

(1) With Internet FAX Document E-mail and Internet FAX Transfer prohibited, Internet FAX Procedure
Document E-mail and Internet FAX Transfer instructions were received.
Perform the steps that follow:
1. Advise the customer to re-examine the contents of the instruction.
(2) Printing Scan and Printer documents was instructed during interruption.
2. Reload the software, GP 9.
Procedure 3. Advise the customer to retry the same operation.
Perform the steps that follow: 4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.
1. For Internet FAX received document, enable the transfer setting.
2. Clear interruption and print when printing Scan and Printer documents during interruption.
3. Reload the software, GP 9.
4. Advise the customer to retry the same operation.
5. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-750, 027-751 2-244 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-752 Required User Entry Not Entered RAP 027-753 Job Flow Service Request Disabled RAP
027-752 With the required user entry not entered, the instruction to start the job was given. 027-753 Job is executed by instruction when the service is disabled.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to: 1. Advise the customer to enable the service.
a. Not link the box to the instruction that requires user entry. 2. Reload the software, GP 9.
b. Set preset values for the items in the instruction requiring user entry. 3. Advise the customer to retry the same operation.
2. Reload the software, GP 9. 4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
3. Advise the customer to retry the same operation. instructions.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-754 Job Flow Service File Signature Mismatch RAP 027-757 Extension Server SSL Fail RAP
027-754 File signature settings mismatch in instruction. 027-757 Web application linkage during service linkage SSL access failed.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to check the system data setting of the XDW/PDF signature and the 1. Advise the customer to:
signature setting that is specified in the instruction. If the system data setting is different a. Check the server/network connection.
from the setting in the instruction, either change the instruction or change the system
b. Check the communication route that can be reached.
data.
c. Ping the DNS server.
2. Reload the software, GP 9.
d. Check if the CA certificate of the connection destination server is imported to the
3. Advise the customer to retry the same operation.
device by using the browser.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
e. Check if the device does not go through the proxy that SSL has the function to check
instructions.
the communication details SSL.
f. Specify the device as out of the SSL proxy target.
g. Check if the server supports the relevant encryption method.
h. Set the client certificate to the device.
i. Import the client certificate to the device and set to use as the client certificate.
j. Check the daylight saving time difference to see if the date/time of the device is cor-
rect.
2. Reload the software, GP 9.
3. Advise the customer to retry the same operation.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-758 System Credential Setting Error RAP 027-759 Reference Server Connection Error RAP
027-758 Login credential setting error at remote authentication LDAP. 027-759 Reference server connection fail at remote authentication LDAP.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check whether the login name and password have been set correctly. 1. Check whether the machines network settings are set correctly.
2. Consult with the Network Administrator to check the authentication settings at the LDAP 2. Consult with the network administrator to check the connection status from the machine
Server. to the reference server.

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027-760 XJT Command Fail RAP 027-761 Web Print Timeout RAP
027-760 Incorrect command from XDOD client. 027-761 Although a web print job was received, the machine did not start printing on time.

Procedure Procedure
Perform the steps that follow: Advise the customer to:
1. Advise the customer to: 1. If on-demand print for multiple documents was instructed using the external access func-
a. Check if the parameter setting specified in XDOD client is out of system specifica- tion, reduce the number of documents then retry it.
tions. 2. Either extend the print on demand print duration or set it to 0.
b. Check the XDOD client and controller versions. 3. Reload the software, GP 9.
2. Reload the software, GP 9. 4. Advise the customer to retry the same operation.
3. Advise the customer to retry the same operation. 5. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further instructions.
instructions.

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027-762 Illegal Web Print Job Ticket RAP 027-765 Host Name Solution Error in WebDAV RAP
027-762 Although a web print job was received, the attached job execution ticket is incorrect. 027-765 DNS failed to resolve the specified host name.

Procedure Procedure
1. Reload the software, GP 9. Advise the customer to:
2. Advise the customer to retry the same operation. 1. Check that the scan document destination WebDAV server is registered in DNS.
3. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 2. Check that the DNS server connection is good.
instructions. 3. Check that the DNS server is correctly configured.
4. Reload the software, GP 9.
5. Advise the customer to retry the same operation.
6. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-249 027-762, 027-765
027-766 Proxy Name Solution Error in WebDAV RAP 027-767 WebDAV Server SSL Access Fail RAP
027-766 DNS failed to resolve the proxy server name. 027-767 An error has occurred during the SSL/TLS connection.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check that the proxy server name that is configured on the machine is registered in DNS. 1. Check the access from the PC to the scan document destination WebDAV server.
2. Check that the DNS server connection is good. 2. Check the scan document SSL settings of the destination WebDAV server.
3. Check that the address of the DNS server is correctly configured. 3. Check the scan document destination WebDAV server name and server path name.
4. Reload the software, GP 9. 4. Reload the software, GP 9.
5. Advise the customer to retry the same operation. 5. Advise the customer to retry the same operation.
6. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 6. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions. instructions.

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027-766, 027-767 2-250 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-768 WebDAV Server Certificate Fail RAP 027-769 WebDAV Server Access Fail RAP
027-768 There is a problem with the SSL certificate of the server. 027-769 WebDAV server connection error.

Procedure Procedure
Advise the customer to: Advise the customer to:
1. Check the access from the PC to the scan document destination WebDAV server. 1. Check the network cable connection.
2. Make sure the device is registered. 2. Check the access from the PC to the Scan document destination WebDAV server.
3. Make sure the scan SSL server certificate of the document destination WebDAV server is 3. Make sure the correct network interface is selected.
correct. For example: 4. Reload the software, GP 9.
a. Check the expiration date. 5. Advise the customer to retry the same operation.
b. Check that the device time is correct. 6. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
c. Check that they are not on the disposal list. instructions.
d. Check the SSL server certificate of the certification path.
4. If the Scan document certificate to the destination WebDAV server is not registered, dis-
able the certificate validation of the device.
5. Reload the software, GP 9.
6. Advise the customer to retry the same operation.
7. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-251 027-768, 027-769
027-772, 774, 776 SMTP Server Error RAP 027-775 Too Many SMTP Addresses RAP
027-772 The SMTP server refused the HELO command (after connection to the server). 027-775 The SMTP server refused the EHLO command (after connection to the server).

027-774 Unavailable letters were specified as a destination address (after connection to the Procedure
server).
Advise the customer to reduce the number of mail addresses.

027-776 The SMTP server refused the EHLO command (after connection to the server).

Procedure
Advise the customer to use only ASCII letters for the machine host name and destination
address.

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027-772, 774, 776, 027-775 2-252 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-777 SMTP Server Non Support RAP 027-778 No Mode Specified by SMTP-AUTH RAP
027-777 The SMTP server does not support SMTP-AUTH (after connection to the server). 027-778 The mode specified by SMTP-AUTH was not found (after connection to the server).

Procedure Procedure
Advise the customer to send mail without setting SMTP-AUTH. Advise the customer to contact the network administrator to check what SMTP authentication
method the server uses.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-253 027-777, 027-778
027-779 Attestation-Fails by SMTP-AUTH RAP 027-780 WebDAV Network Interface Fail RAP
027-779 Authentication fail (after connecting to the server). 027-780 The specified network interface can not be used.

Procedure Procedure
1. Advise the customer to check if the authentication information (user name/password) has 1. Advise the customer to select the network interface that can be used.
been set correctly. 2. Reload the software, GP 9.
2. Reload the software, GP 9. 3. Advise the customer to retry the same operation.
3. Advise the customer to retry the same operation. 4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further instructions.
instructions.

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027-779, 027-780 2-254 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-781 WebDAV Spool Size Over RAP 027-782 WebDAV Server Redirector Limit RAP
027-781 Writing of scan data spool file failed because the disk is full. 027-782 Maximum number of WebDAV server redirections has occurred.

Procedure Procedure
1. Advise the customer to split the scan data. 1. Advise the customer to check the redirection settings of the WebDAV server.
2. Reload the software, GP 9. 2. Reload the software, GP 9.
3. Advise the customer to retry the same operation. 3. Advise the customer to retry the same operation.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-255 027-781, 027-782
027-783 WebDAV User Authentication RAP 027-784 WebDAV Proxy Server Authentication RAP
027-783 WebDAV server is not authenticated. 027-784 WebDAV proxy server authentication failure.

Procedure Procedure
Advise the customer to: 1. Advise the customer to check that the user name and password for the proxy server that
1. Check the access from the PC to the scan document destination WebDAV server. was configured on the device are correct.
2. Check the login user name and password. 2. Reload the software, GP 9.
3. Check the scan document destination WebDAV server name and server path name. 3. Advise the customer to retry the same operation.
4. Reload the software, GP 9. 4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.
5. Advise the customer to retry the same operation.
6. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-783, 027-784 2-256 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-785, 027-786 WebDAV Server Time-Out RAP 027-787 WebDAV File Name Duplication Fail RAP
027-785 WebDAV server response timeout. 027-787 Override is selected in the scan file name duplication when processing.

027-786 WebDAV server network timeout. Procedure

1. Advise the customer to set the processing of duplicated filenames at the time of scanning
Procedure job execution to anything other than Stop the Job (Not Save).
1. Advise the customer to try again later. If the situation does not improve, consult with the 2. Reload the software, GP 9.
Network Administrator. 3. Advise the customer to retry the same operation.
2. Reload the software, GP 9.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
3. Advise the customer to retry the same operation. instructions.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-257 027-785, 027-786, 027-787
027-788, 027-793 WebDAV Request Fail RAP 027-789, 791, 795 Access Forbidden RAP
027-788 Bad request answered from WebDAV server. 027-789 Access forbidden reply from WebDAV server.

027-793 Error number 400 from the WebDAV server has been answered. 027-791 WebDAV server method not allowed.

Procedure 027-795 WebDAV server not implemented.

Advise the customer to:
1. Check whether access to the directory is possible.
Procedure
Advise the customer to:
2. Reload the software, GP 9.
1. Check the connection to the WebDAV server.
3. Advise the customer to retry the same operation.
2. Check if read/write access in a file or folder in the specified place is set.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions. 3. Check the specified file path.
4. Reload the software, GP 9.
5. Advise the customer to retry the same operation.
6. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions.

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027-788, 027-793, 027-789, 791, 795 2-258 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-790 WebDAV File Not Found RAP 029-792 WebDAV Server Conflict RAP
027-790 WebDAV server not found. 029-792 WebDAV server conflict.

Procedure Procedure
1. Advise the customer to make sure WebDAV storage path and directory specified in the 1. Advise the customer to make sure WebDAV storage path and directory specified in the
server exist. server exist.
2. Reload the software, GP 9. 2. Reload the software, GP 9.
3. Advise the customer to retry the same operation. 3. Advise the customer to retry the same operation.
4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 4. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further
instructions. instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-259 027-790, 029-792
027-794 WebDAV Server Internal Fail RAP 027-796 Email Not Printed RAP
027-794 WebDAV server internal error. 027-796 Email print control through user settings.

Procedure Procedure
Advise the customer to: Perform the steps that follow:
1. Check that the WebDAV server is up and running. 1. Reload the software, GP 9.
2. Check the access from the PC to the scan document destination WebDAV server. 2. Advise the customer to retry the same operation.
3. Reload the software, GP 9. 3. Change any possible mechanical settings for corrective actions or detection conditions
4. Advise the customer to retry the same operation. and repeat the operation.
5. The ESS PWB rarely fails, do not install a new ESS PWB, contact Support for further 4. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
instructions. according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Support for further instructions.

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027-794, 027-796 2-260 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
027-797 Invalid Output Destination RAP 027-798 JFS Target Document Not Found RAP
027-797 Incorrect output destination of received mail. 027-798 The execution target document in the instruction set does not exist.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to specify the output destination that can be processed by the 1. Advise the customer to select another document, then repeat the operation.
device, then repeat the operation. 2. Reload the software, GP 9.
2. Reload the software, GP 9. 3. Advise the customer to retry the same operation.
3. Advise the customer to retry the same operation. 4. Change any possible mechanical settings for corrective actions or detection conditions
4. Change any possible mechanical settings for corrective actions or detection conditions and repeat the operation.
and repeat the operation. 5. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error
5. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error according to the operation that was performed when the error occurred.
according to the operation that was performed when the error occurred. a. Check the exact occurrence timing during job execution.
a. Check the exact occurrence timing during job execution. b. Check the job settings from the Panel.
b. Check the job settings from the Panel. c. Collect other information as much as possible to reproduce the error.
c. Collect other information as much as possible to reproduce the error. 6. The ESS PWB rarely fails, contact Support for further instructions.
6. The ESS PWB rarely fails, contact Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-261 027-797, 027-798
027-799 WebDAV Server Insufficient Storage RAP 028-910 Wrong Fuser Type RAP
027-799 There is no free space in the storage location on the WebDAV server. 028-910 The Fuser needs to be replaced.

Procedure Procedure
1. Advise the customer to check whether or not there is free space in the storage location. WARNING
2. Reload the software, GP 9. Ensure that the electricity to the machine is switched off while performing tasks that do
3. Advise the customer to retry the same operation. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
4. The ESS PWB rarely fails, contact Support for further instructions. death or injury. Moving parts can cause injury.
Install a new Fuser, PL 7.1 Item 1.

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027-799, 028-910 2-262 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
029-700, 029-701 WebDAV Server Response RAP 029-702 WebDAV Client RAP
029-700 Error No.500 bill from the WebDAV server has been answered. 029-702 An unexpected error has occurred in the internal library.

029-701 The response from the server does not meet the specifications of the WebDAV. Procedure
1. Reload the software, GP 9.
Procedure 2. Advise the customer to retry the same operation.
Advise the customer to: 3. The ESS PWB rarely fails, contact Support for further instructions.
1. Ensure that the WebDAV server is up and running.
2. Verify the configuration of the server.
3. Check the access from the PC to the scan document destination WebDAV server.
4. Reload the software, GP 9.
5. Advise the customer to retry the same operation.
6. The ESS PWB rarely fails, contact Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-263 029-700, 029-701, 029-702
029-704, 029-711 Invalid PACFile RAP 029-705, 706, 709, 712, 713, 716 PACFile Communications
029-704 In WiFi mode, the contents of the proxy configuration file (PACFile) acquired by the RAP
proxy auto- detection function (WPAD) has detected that it is a fraud. 029-705 In WiFi mode, communication time-out at the time of the proxy configuration file (PAC-
File) acquisition occurs in a proxy auto detection function (WPAD).
029-711 In Ethernet 1 mode, the contents of the proxy configuration file (PACFile) acquired by
the proxy auto- detection function (WPAD) has detected that it is a fraud. 029-706 In WiFi mode, the proxy configuration file (PACFile) the time of acquisition in a proxy
auto-detection function (WPAD), connection error has occurred.
Procedure
1. Advise the customer to check the proxy configuration file that is stored in the HTTP 029-709 In WiFi mode, communication time-out of the storage destination URL of the PACFile
server, it may be an invalid format, such as JavaScript or too large (greater than 64KB). proxy auto-detection function (WPAD).
2. Reload the software, GP 9.
029-712 In Ethernet 1 mode, communication time-out at the time of the proxy configuration file
3. Advise the customer to retry the same operation.
(PACFile) acquisition occurs in a proxy auto-detection function (WPAD).
4. The ESS PWB rarely fails, contact Support for further instructions.
029-713 In Ethernet 1 mode, the proxy configuration file (PACFile) the time of acquisition in a
proxy auto-detection function (WPAD), connection error has occurred.

029-716 In Ethernet 1 mode, communication time-out of the storage destination URL of the
PACFile proxy auto-detection function (WPAD).

Procedure
Advise the customer to:
1. Check the connection of the network cable.
2. Check the default gateway configuration.
3. Verify the subnet mask setting.
4. Check the DNS server address setting.
5. Reload the software, GP 9.
6. Advise the customer to retry the same operation.
7. The ESS PWB rarely fails, contact Support for further instructions.

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029-704, 029-711, 029-705, 706, 709, 712, 713, 716 2-264 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
029-707, 708, 714, 715 PACFile Not Found RAP 029-710, 029-717 PACFile URL Not Found RAP
029-707 In WiFi mode, failed to find the proxy settings file (PACFile) in the proxy automatic 029-710 In WiFi mode, failed to locate the storage destination URL of PACFile the proxy auto-
detection function (WPAD). detection function (WPAD).

029-708 In WiFi mode, incorrect format of the storage destination URL of PACFile acquired by 029-717 In Ethernet 1 mode, failed to locate the storage destination URL of PACFile the proxy
the proxy auto- detection function (WPAD). auto-detection function (WPAD).

029-714 In Ethernet 1 mode, failed to find the proxy settings file (PACFile) in the proxy auto- Procedure
matic detection function (WPAD).
1. Request the customer network administrator verify the Internet connection proxy settings
“automatically detect” is not checked.
029-715 In Ethernet 1 mode, incorrect format of the storage destination URL of PACFile
2. The correct proxy settings for the customer network must be manually entered for the
acquired by the proxy auto- detection function (WPAD).
PACFile to be found. Advise the customer to network administrator correct the proxy
issues.
Procedure
3. Reload the software, GP 9.
Advise the customer to:
4. Advise the customer to retry the same operation.
1. Check the URL setting of PACFile storage destination server.
2. Check the URL information PACFile set in the DHCP server is correct (if the proxy server 5. The ESS PWB rarely fails, contact Support for further instructions.
acquisition method is WPAD).
3. If the URL is correct, check that the PACFile to the HTTP server has been registered.
4. Reload the software, GP 9.
5. Advise the customer to retry the same operation.
6. The ESS PWB rarely fails, contact Support for further instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-265 029-707, 708, 714, 715, 029-710, 029-717
Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
029-707, 708, 714, 715, 029-710, 029-717 2-266 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
033-310 FAX Charge Function Fail RAP 033-311 Invalid Address Book Data RAP
033-310 The FAX send billing function was turned on although multiple lines are installed. 033-311 The registered contents in the address book are invalid.

Procedure Procedure
Advise the customer to switch off the FAX send billing function or change to a single-line instal- Perform dC301 NVM initialization.
lation.PWB

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-267 033-310, 033-311
033-312, 318, 324 FAX Fault RAP 033-328 to 033-340 Failed to Initialize FAX Log RAP
033-312 Controller Not Respond When System Is Changing Mode. 033-328 The initialization of communication log library has failed.

033-318 Image Processing Error. 033-329 A FAX cont error was detected.

033-324 USB State Change Error. 033-340 The Pflite communication log write function returned an error.

Procedure Procedure
WARNING Perform the steps that follow:
Ensure that the electricity to the machine is switched off while performing tasks that do 1. Switch off, then switch on the machine, GP 4.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 2. Perform dC301 NVM initialization.
death or injury. Moving parts can cause injury. 3. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Check that the telephone cables and network cable are securely connected.
3. Ensure that the PWBPWB Fax, PL 18.1 Item 9 is installed correctly.
4. Check the connections and wiring between the ESS PWB, PL 18.1 Item 5 and the PWB-
PWB Fax, PL 18.1 Item 9 for an open circuit, short circuit or poor contact.
5. Check the fax module ground connection.
6. Reload the software, GP 9.
7. Check that the customer fax line is operational. Plug a phone into the fax line. Check for a
dial tone. If the fax line has a fault, inform the customer to have the fax line checked by the
telephone company.
8. If the fault persists, install new components as necessary:
• PWB Fax, PL 18.1 Item 9.
• ESS PWB, PL 18.1 Item 5.

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033-312, 318, 324, 033-328 to 033-340 2-268 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
033-330 to 033-336 Non-mounted Channel RAP 033-339 FAX 2 Not Responding RAP
033-330 FOIP Unrecoverable Error. 033-339 Fax 2 Not Respond When System Is Sleeping.

033-331 FOIP Controller Init Fail. When transitioning to sleep, there is no response from FAX controller 2.

033-332 FOIP Cont Not Respond When System Is Booting. Procedure

Switch off, then switch on the machine, GP 4.
033-333 FOIP Cont Not Respond When System Is Sleeping.

033-334 Can Not Send A Message To Foip Cont.

033-335 Illegal Fault Code Notice.

033-336 Access To A Nonmounted Channel.

Procedure
Perform the 033-312, 318, 324 FAX Fault RAP.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-269 033-330 to 033-336, 033-339
033-363 FAX Card Reset (Reboot) RAP 033-500 to 033-507 Remote Machine Error RAP
033-363 The controller reset the FAX card because the FAX card did not respond. 033-500 Modem CS operation error.

Procedure 033-501 The number of receive line is 0.

Perform the steps that follow:
033-502 There was no response for up to the 3rd post message.
1. Switch off, then switch on the machine, GP 4.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP. 033-503 T1 timeout has occurred.

033-504 T2 timeout has occurred.

033-505 T5 timeout has occurred.

033-506 DCN received.

033-507 No receiving capability in the remote machine.

Procedure
Perform the steps that follow:
1. Advise the customer to check the status of the remote machine, If the remote machine is
good, repeat the operation.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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033-363, 033-500 to 033-507 2-270 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
033-508, 033-511 Destination Polling Error RAP 033-509 DCS/NSS Resend Exceeded RAP
033-508 No polling document in the remote machine. 033-509 DCS/NSS re-send over.

033-511 DTS/NSC resending exceeded the limit. Procedure

Perform the steps that follow:
Procedure 1. Advise the customer to repeat the operation. If the problem persists after repeating the
Perform the steps that follow: operation, check the status of the receiver at the destination side.
1. Advise the customer to check the destination device for a problem, for example a docu- 2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.
ment jam or mismatched password or request a polling document to prepared. Then
repeat the operation.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-271 033-508, 033-511, 033-509
033-510 Fallback Error RAP 033-514, 516, 517, 521, 522, 033-526 to 033-529 Remote
033-510 FTT was received at 2400 bps. Machine Error 1 RAP
033-514 Carrier broken.
Procedure
Perform the 033-312, 318, 324 FAX Fault RAP. 033-516 EOR-Q was received.

033-517 Timeout has occurred between the ECM frames.

033-521 The system sent a reject command signal and stopped the transmission.

033-522 DTMF I/F timed out. Correct operation was not performed within the specified time.

033-526 An ECM error has occurred.

033-527 EOR-Q was sent.

033-528 RTN was sent.

033-529 RTN was received.

Procedure
Perform the steps that follow:
1. Advise the customer to request for the sender to check the remote machine for an error,
then re-send.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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033-510, 033-514, 516, 517, 521, 522, 033-526 to 033- 2-272 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
033-523, 033-546, Line Not Connected RAP 033-530 DTMF Illegal Procedure RAP
033-523 Channel 1 not connected. 033-530 An invalid procedure signal was received.

033-546 The dial tone could not be detected. Procedure

Perform the steps that follow:
Procedure 1. Advise the customer that there may be a mistake in how the operator is performing the
Perform the steps that follow: DTMF procedure.
1. Make sure the relevant telephone cable is connected correctly. 2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-273 033-523, 033-546, , 033-530
033-531, 532, 533, 544, 552, 578 Remote Machine Error 2 033-535 DCN Receive at Phase B Send RAP
RAP 033-535 Phase B instruction command (DCS/NSS/NSC/DTC) was rejected at the DCN.
033-531 A reject command signal was received.
Procedure
033-532 An illegal command was received. Perform the steps that follow:
1. Advise the customer to check the recipient’s address, folder information, etc. then repeat
033-533 An error has occurred at the T.30 protocol. the operation.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.
033-544 Busy tone was detected.

033-552 When receiving G3 image data, the detected total number of error lines exceeded the
threshold value indicated in the system data.

033-578 The frame size of received command exceeded the specification value.

Procedure
Perform the steps that follow:
1. Advise the customer to request for the sender to check the remote machine for an error,
then re-send.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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033-531, 532, 533, 544, 552, 578, 033-535 2-274 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
033-536, 537, 540, 568, 575, 577 Send/Receive Error RAP 033-541, 033-566 No Destination Specified RAP
033-536 The ringing stops before the resource was released. 033-541 The FAX Card is not able to call because there is no dial.

033-537 A conflict between outgoing and incoming calls has occurred and the sending was 033-566 The FAX card is unable to call because there is no dial.
cancelled.
Procedure
033-540 During the image processing for FAX print format, an error has occurred.
Perform the steps that follow:

033-568 During FAX communication, there was no response from the FCM for the specified 1. Advise the customer to specify the appropriate address by using the speed dial number
that is registered with the correct FAX address number, etc.
time.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.
033-575 Polarity inversion was detected.

033-577 An underrun has occurred at the modem.

Procedure
Perform the steps that follow:
1. Advise the customer to repeat the operation.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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033-543, 567, 576, 702, 703 Dial Error RAP 033-545 T0 Timeout RAP
033-543 There is incorrect (illegal) data in the dial data. 033-545 The remote machine might not be a facsimile, or it is not in the facsimile mode.

033-567 There is incorrect (illegal) data in the dial data. Procedure

Perform the steps that follow:
033-576 The dial data is invalid.
1. Advise the customer to check the address number and whether the remote party is a FAX
machine.
033-702 Digits of the indicated dial data exceeds the number of allowed number of digits.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.
033-703 The indicated dial data digits exceed the number of allowed digits.

Procedure
Perform the steps that follow:
1. Advise the customer to check the dial data, then repeat the operation.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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033-543, 567, 576, 702, 703, 033-545 2-276 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
033-547 Abort During Transmission RAP 033-548 No Manual Send Line RAP
033-547 Aborted during transmission (operation was cancelled). 033-548 There are no lines for manual transmission.

Procedure Procedure
For information only. No service action necessary. Perform the steps that follow:
1. Use a phone to establish communications, then Advise the customer to repeat the opera-
tion.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-277 033-547, 033-548
033-549, 551, 583 FAX Service Disabled RAP 033-550 Cannot Disable FAX Service RAP
033-549 The system cannot receive the service because it was prohibited to do the operation. 033-550 The system is attempting to transition to the diag mode, etc., but was unable to do so
because FAX communication is in progress.
033-551 When a phone or FAX communication was about to end, an operation was performed
on that job. Procedure
Perform the steps that follow:
033-583 The request received a connection refused response because the target connection is
1. Advise the customer to wait for the job to complete its transmission, then repeat the oper-
temporarily out of resource.
ation.
Procedure 2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

Perform the steps that follow:

1. Advise the customer to wait for a while, then repeat the operation.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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033-553 No Folder/Relay RAP 033-554 Wrong Password/Receive Banned RAP
033-553 The F code that was sent from the remote machine is instructing a function that does 033-554 Data received without a password/a mismatch of passwords, or a mismatch of the
not exist in the local machine. select receive number. Mismatch of password or communication from the user other than those
who are in the select receive list.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to consult with the operator of the remote machine on whether the Perform the steps that follow:
wrong F Code was input. 1. For a single occurrence, take no action.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP. 2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-279 033-553, 033-554
033-555, 033-556 Incorrect Password RAP 033-557, 033-565 Destinations or Services Exceeded RAP
033-555 The machine password of local machine does not match the one that was sent from 033-557 The total number of requested services or total number of addresses exceeded the
the remote machine. number defined by the specifications.

033-556 The remote ID was not sent from the remote machine. The sending password and the 033-565 The total number of requested addresses exceeded the number defined by the speci-
remote ID do not match. fications.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to consult with the operator of the remote machine on whether the 1. Advise the customer to wait for the jobs that are waiting to be sent to decrease or reduce
wrong machine password was input. the number of addresses, then try again.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP. 2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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033-555, 033-556, 033-557, 033-565 2-280 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
033-558, 033-559 Remote ID Rejection RAP 033-560, 561, 562 TRESS/RCC RAP
033-558 The remote ID of the remote terminal is registered in the blacklist of the local machine. 033-560 For TRESS and RCC, the authentication ID that was sent from the remote terminal
was invalid.
033-559 The remote ID was not sent from the remote terminal.
033-561 TRESS and RCC cannot be performed as the operation is prohibited or a Job is in
Procedure progress.
Perform the steps that follow:
033-562 RCC execution was put on hold as it is in the operation prohibited mode.
1. Advise the customer to change the FAX machine setting to be able to receive FAX mes-
sages even if destination does not send remote ID.
Procedure
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.
Perform the steps that follow:
1. For a single occurrence, take no action.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-281 033-558, 033-559, 033-560, 561, 562
033-563, 033-569 No Printable Paper Size RAP 033-564, 033-570 Power Off During Transmission RAP
033-563 When formatting, registered paper that is not applicable to the document size to be 033-564 An error due to power off during transmission. The power switch was turned off, or the
printed was loaded. system was reset.

033-569 The paper tray status is such that paper with orientation that can be output can only 033-570 An error due to power off during transmission. the power switch was turned off, or the
be supplied from the SMH. system was reset.

Procedure Procedure
Perform the steps that follow: Perform the steps that follow:
1. Advise the customer to specify the correct paper size and check that the paper trays are 1. Advise the customer to:
correctly loaded with the paper guides correctly adjusted. a. Wait for a while then check the FAX function settings and dial numbers, then resend
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP. data if needed.
b. Check the self-terminal status and line status, then perform the operation again.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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033-563, 033-569, 033-564, 033-570 2-282 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
033-571, 033-588 Manual Send Job Cancelled RAP 033-572 FAX Report Print Job Cancelled RAP
033-571 At the start of the Job, the report area for FAX was detected to be full and the job was 033-572 At the start of the job, job full was detected, only the FAX report document is stored,
cancelled. and the printing of FAX report was cancelled.

033-588 T38 packet loss causing unrecoverable error was detected. Procedure
Perform the steps that follow:
Procedure 1. For a single occurrence, take no action.
Perform the steps that follow:
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.
1. Advise the customer to wait for some of the jobs that are queued to be completed or can-
celled, then retry the operation.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-283 033-571, 033-588, 033-572
033-573 Domain Regulation Check Error RAP 033-580 Missing VoIP Gateway RAP
033-573 The address was specified with a prohibited domain. 033-580 There is no existing VoIP gateway that correspond to the phone number that was
input.
Procedure
Perform the steps that follow: Procedure
1. Advise the customer to check the address and input the correct one. Perform the steps that follow:
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP. 1. Advise the customer to set the correct device VoIP gateway address to correspond with
the phone number that was input.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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033-573, 033-580 2-284 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
033-586 T38 Protocol Not Ready RAP 033-593 Cancelled By Remote Peer RAP
033-586 Unable to communicate as the IP address is unresolved. Unable to communicate as 033-593 An interrupt process was performed at the communication partner side.
the registration to registrar server was not completed when using a SIP server.
Procedure
Procedure Perform the steps that follow:
Perform the steps that follow: 1. Advise the customer to request for the sender to re-send.
1. Advise the customer to: 2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.
a. Wait for a while, then try to send again.
b. Make it so that the IP address can be obtained and registered to the registrar server.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-285 033-586, 033-593
033-700 T1 Timeout Fail RAP 033-701 Retry Timeout RAP
033-700 T1 timeout has occurred when sending or at phase B and later when receiving. 033-701 The communication did not end normally within the retry timeout time.

Procedure Procedure
Perform the steps that follow: Perform the 033-312, 318, 324 FAX Fault RAP.
1. Advise the customer to:
a. Repeat the operation if the fault occurs while sending.
b. Request for the sender to re-send if the fault occurs when receiving.
c. Check the remote machine for an error.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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033-700, 033-701 2-286 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
033-710, 712, 713, 717, 718, 719, 721 Document Not Found 033-716 No Specified Folder RAP
RAP 033-716 The status in which the job cannot be performed was detected during EP-TRESS
033-710 The specified document cannot be found operation.

033-712 Invalid document, host memory full Procedure

Perform the steps that follow:
033-713 Incorrect chain-link number. 1. For a single occurrence, take no action.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.
033-717 The verification result of the specified password was NG.

033-718 The document was not found in the polling sending box or the specified folder.

033-719 The document was not found in the polling sending box or the specified folder.

033-721 The specified page cannot be generated.

Procedure
Perform the steps that follow:
1. Advise the customer to repeat the operation.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-287 033-710, 712, 713, 717, 718, 719, 721, 033-716
033-724 FAX Receive Memory Over Flow RAP 033-726, 728, 734, 737, 738, 751 FAX Printing Error RAP
033-724 The receive operation was aborted, the maximum limit of receivable image data for 033-726 Two sided printing not available when receiving FAX (mixed size).
one FAX communication was exceeded.
033-728 Formatting for FAX auto print was aborted because the instruction for FAX manual
Procedure print was sent during the operation.
Perform the steps that follow:
033-734 Job was cancelled because FAX print and FAX auto report were started at the same
1. Ask the sender to divide the document into two or more parts or reduce the resolution of
time.
the data.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP. 033-737 The FAX cont detected a failure and could not continue processing the job.

033-738 The FAX cont detected an error in JBIG data during coding/decoding of the JBIG
data.

033-751 An activity report is generated during the time period where print is prohibited and
since the machine is in sleep mode, it started the process to place the report on hold.

Procedure
Perform the steps that follow:
1. For a single occurrence, take no action.
2. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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033-733, 735, 741, 743, 744, 745, 746, 750 FAX Document
Number Error RAP
033-733 The number of job documents related to the job could not be obtained.

033-735 FAX receive - buffer allocate timeout.

033-741 When transferring image data to the FAX card, the conditions for sending the
response to the FAX card did not match.

033-743 When receiving image data from the FAX card, the conditions for sending the
response to the FAX card did not match.

033-744 When receiving image data from the FAX card, the conditions for sending the
response to the FAX card did not match.

033-745 When receiving image data from the FAX card, the conditions for sending the
response to the FAX card did not match.

033-746 When transferring image data to the FAX card, the conditions for sending the
response to the FAX card did not match.

033-750 During formatting, when image data was retrieved from the FAX card, even though the
image data was determined to be free from error, extension failed.

Procedure
Perform the steps that follow:
1. Advise the customer to repeat the operation.
2. Advise the customer to break up the number pages or reduce the number of images in the
send operation.
3. If the fault persists, perform the 033-312, 318, 324 FAX Fault RAP.

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Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
033-733, 735, 741, 743, 744, 745, 746, 750 2-290 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
041-310 IM Logic Fail RAP 041-340 to 041-363 MCU NVM (EEPROM) Fail RAP
041-310 IM software control error detected. 041-340 NVM (EEPROM) Data Abnormality.

Procedure 041-341 NVM (EEPROM) Access Error.

WARNING 041-342 NVM (EEPROM) Read Verify Error.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 041-343 NVM (EEPROM) Write Verify Error.
death or injury. Moving parts can cause injury.
Perform the steps that follow: 041-363 NVM (EEPROM) Data Broken Error.
1. Switch off, then switch on the machine, GP 4.
2. Reload the software, GP 9. Initial Actions
3. If the fault persists, install new components as necessary: WARNING
• ESS PWB, PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP) Ensure that the electricity to the machine is switched off while performing tasks that do
• MCU PWB, PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP) not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
. Check that the NVM values that follow are set to default:
• 740-016 Range Over Chain No
• 740-017 Range Over Link No
• 740-018 Range Over Chain Link
• 740-019 Range Over Value
• 740-020 Write in Progress Range Over Chain No
• 740-021 Write in Progress Range Over Link No

Procedure
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Reload the software, GP 9.
3. dC301 NVM Initialization.
4. If the fault persists, install new components as necessary:
• MCU PWB, PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP)
• ESS PWB, PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-291 041-310, 041-340 to 041-363
041-388 Logic Fail RAP 041-603, 041-604 Temp/Humidity Sensor Fail RAP
041-388 When fatal abnormality was detected in marking control. 041-603 Temperature Sensor value is outside the upper and lower limit range.

Procedure 041-604 Humidity Sensor value is outside the upper and lower limit range.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
Procedure
2. Reload the software, GP 9 Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Install a new CTD Assembly, PL 6.1 Item 8.

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042-325 Device Fault RAP 042-335 Device Fault (Main Fan Fail) RAP
042-325 Abnormal rotation of the Drive Motor. 042-335 Abnormal rotation of the Main Fan.

Primary Causes Primary Causes

• Main Drive Assembly Main PL 3.1 Item 1. • Fan Main PL 4.1 Item 1.
• LV MCU Harness Assembly, PL 18.4 Item 5 (MFP) PL 18.8 Item 5 (SFP). • LV MCU Harness Assembly, PL 18.4 Item 5 (MFP) PL 18.8 Item 5 (SFP).
• LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP). • LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP).
• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP). • MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).

Procedure Procedure
WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Enter dC330 (042-003), and check the Main Motor rotation. 2. Enter dC330 (042-001) and check the Main Fan rotation.
3. Check the connection between the Main Motor and the MCU PWB ( P/J571 and P/J570) a. Install a new MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
are fully seated. 3. Rotate the Main Fan manually looking for any signs of wear or resistance to rotation.
4. Check the continuity in each cable between the Main Motor and the MCU PWB P/ 4. Check the connections at the Main Fan and the LVPS PWB, verify P/J289 is fully seated.
J571<=> P/J570. 5. Check the connections at the LVPS PWB and the MCU PWB, verify P/J284 and P/J280
• Install a new Harness Assembly MCU-MOT-C PL 18.4 Item 4. are fully seated.
5. Check the connection between the Main Motor and the LVPS PWB ( P/J572 and P/J288) 6. Check continuity between the LVPS PWB and the MCU PWB verify each cable of P/
are fully seated. J284<=> P/J280 is continuous.
6. Check the continuity in each cable between the Main Motor and the LVPS PWB P/ • Install a new LV MCU Harness Assembly, PL 18.4 Item 5 (MFP) PL 18.8 Item 5
J572<=> P/J288. (SFP).
• Install a new Harness Assembly MOT PL 18.4 Item 3. 7. Install a new Fan Main PL 4.1 Item 1.
7. Close all interlock switches and verify the voltage from the LVPS PWB ground and the P/ 8. LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP).
J288-1 pin is about +24VDC.
a. Refer to the +24VDC Power RAP.
8. If the error persists, install a new Main Drive Assembly PL 3.1 Item 1.
9. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).

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042-348, 042-610 Over Temperature Detect Fail RAP 043-342 Sub Motor Fail RAP
042-348 Temperature inside of the machine increases more than specified value and unable to 043-342 Sub Motor does not rotate correctly
continue printing.
Primary Causes
042-610 Temperature inside of the machine increases and printing speed restraint is required. • Main Drive Assembly, PL 3.1 Item 1.
• Harness Assembly MCU-MOT-C, PL 18.4 Item 4.
Initial Actions
• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).
Ensure the machine has sufficient installation space, refer to GP 22.

Procedure
Procedure
Perform the 042-335 Device Fault (Main Fan Fail) RAP.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Enter dC330 (071-065), and check the Sub Motor rotation.
3. Check the continuity between the Sub Motor and the MCU PWB, verify each cable of P/
J573-4 pin<=> P/J570-2 pin for continuous. (Refer to Figure 1).
• Install a new MCU-MOT-C Harness Assembly, PL 18.4 Item 4 (MFP), PL 18.8 Item 4
(SFP).
4. Check the connection between the Sub Motor and the LVPS PWB and verify P/J574, and
P/J288 are fully seated.
5. Check continuity between the Sub Motor and the LVPS PWB verify each cable of P/
J574<=> P/J288 is continuous.
• Install a new Motor Harness Assembly PL 18.4 Item 3 (MFP), (SFP).
6. Close all interlock switches. Voltage between the LVPS PWB ground and the P/J288-1
pin should read approximately +24VDC.
a. Check the connections at the LVPS PWB and the MCU PWB, verify P/J284 and P/
J280 are fully seated.
b. Check continuity between the LVPS PWB and the MCU PWB verify each cable of P/
J284<=> P/J280 is continuous.
• Install a new LV MCU Harness Assembly PL 18.8 Item 5 (MFP), PL 18.4 Item 5
(SFP).
c. Close all interlock switches and verify the voltage from the LVPS PWB ground and
the P/J284-18 pin and the voltage from the LVPS PWB ground and the P/J284-20
pin is about +24VDC.
d. If the fault persists, install new components as necessary:
• Main Drive Assembly, PL 3.1 Item 1.
• MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).

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 044-370 PH Comm Fail RAP
044-370 Communication failure between MCU PWB and ESS PWB

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4.
2. Check the harness between the MCU PWB PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP)
and the ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP) for an open circuit, short
circuit, or poor contact.
3. Reload the software, GP 9.
4. Perform GP 15, 03. NVRAM INIT MODE.
5. Install a new ESS PWB, PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

Figure 1 Fusing Assembly, MCU PWB, and LVPS PWB connections

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045-310 PH Comm Fail RAP 045-311 Controller Communication Fail RAP
045-310 Controller image preparation failure detected. 045-311 Communication failure between ESS PWB and MCU PWB was detected.

Procedure Procedure
WARNING WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4. Perform the steps that follow:
2. Check the harness between the MCU PWB PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP) 1. Switch off, then switch on the machine, GP 4.
and the ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP) for an open circuit, short 2. Check the connection between the ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP)
circuit, or poor contact. and the MCU PWB PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP).
3. Reload the software, GP 9. 3. Install new components in order as necessary:
4. Perform GP 15, 03. NVRAM INIT MODE. • FFC MCU ESS, PL 18.1 Item 2 (MFP) PL 18.5 Item 2 (SFP).
5. Install a new ESS PWB, PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP). • MCU PWB, PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP).
• ESS PWB, PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

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045-370 LPH DL Fail Power RAP 045-371 LPH DL Fail MULT RAP
045-370 ASIC register error during IBY initial DL check. 045-371 ASIC register error during IBY initial DL check.

NOTE: Failure occurs on LPH of all colors simultaneously. Common parts (such as power con- Procedure
nectors on MD board) could be defective. LPH color actually failing can be checked by NVM.
WARNING
Procedure Ensure that the electricity to the machine is switched off while performing tasks that do
WARNING not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Ensure that the electricity to the machine is switched off while performing tasks that do
Perform the steps that follow:
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. 1. Switch off, then switch on the machine, GP 4.
Perform the steps that follow: 2. Check the connection between the ESS PWB and the MCU PWB.
1. Switch off, then switch on the machine, GP 4. 3. Install a new ESS MCU FFC, PL 18.1 Item 2
2. Check the connection between the ESS PWB and the LPH, PL 2.1. 4. Perform GP 15, 03. NVRAM INIT MODE.
3. Perform GP 15, 03. NVRAM INIT MODE. 5. Install a new ESS PWB, PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP)
4. Install a new ESS PWB, PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP). 6. Install a new MCU PWB, PL 18.1 Item 1 (MFP) PL 18.5 Item 1 (SFP)
5. Install a new Guide XERO CRU PL 2.1 Item 99.
6. Install a new LPH Color Head Assembly, PL 2.1 Item 1.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-297 045-370 , 045-371
Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
045-370 , 045-371 2-298 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
058-310, 311, 315, 316, 317 Fusing Assembly RAP 059-314, 315, 326 Fusing Assembly HR STS RAP
058-310 Fusing Ep U4 Notrdy Nc Fail. Fusing assembly over temperature detected. 059-314 Fusing Assembly HR STS Center Disconnection Fail.

058-311 Fusing Ep U4 Notrdy Sts Fail. Fusing assembly over temperature detected. 059-315 Fusing Assembly HR STS Center Over Temperature Fail

058-315 Fusing Assembly HR STS Center Broken Fail 059-326 Fusing Assembly HR STS Disconnection Fail

058-316 Fusing Unit HB STS Center Low Temperature Fail Procedure

058-317 Center temperature not rising as normally expected within the specified time to heat
WARNING
the Center. Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Procedure death or injury. Moving parts can cause injury.

Perform the 010-331, 338, 344 Fusing Assembly HR RAP. WARNING

Do not touch the Fuser while it is hot.
Perform the steps that follow:
1. Verify the Fusing Assembly and the drawer connector of the printer are installed properly
(without a bent pin, or any foreign or burnt objects, etc.).
2. Check the connection between the Fusing Assembly and the MCU PWB and Fusing
Assembly and LVPS PWB ( P/J283, P/J275, P/J270, and P/J273) are fully seated. Refer
to Figure 1.
3. Check the connection between the LVPS PWB and the MCU PWB ( P/J284, P/J280) are
fully seated.
4. Check the continuity between the Fuser Harness (AC) 110VAC in each cable of P/
J283<=> P/J275.
• Install a new Fuser Harness (AC) 110VAC.
5. Check the continuity between the LV MCU Harness Assembly (J280-J284) in each cable
of P/J284<=> P/J280.
• Install a new LV MCU Harness Assembly PL 18.4 Item 5.
6. Install a new fuser, PL 7.1 Item 1.
7. Install a new MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
8. Install a new LVPS PWB PL 18.1 Item 16 (MFP) PL 18.5 Item 16 (SFP)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-299 058-310, 311, 315, 316, 317, 059-314, 315, 326
 059-321, 059-324 Fusing Error RAP
059-321 Fusing Assembly Life End

059-324 Abnormal temperature variation on Heat Roll is detected.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Remove any remaining paper from the Fusing Assembly.
2. If the error persists, install a new Fusing Assembly, PL 7.1 Item 1

Figure 1 Fusing Assembly, MCU PWB, and LVPS PWB connections

Status Indicator RAPs 10/2017 Revised BUS Update: July 2020

059-314, 315, 326, 059-321, 059-324 2-300 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 061-354 to 061-393 LPH Fault RAP
060-341 to 060-357 LPH Fault RAP
061-354 LPH DL Fail Y. ASIC register error during IBY initial DL check.
060-341 Large pixel count error between the video output and LPH Y. Image abnormality may
occur. 061-355 LPH DL Fail C. ASIC register error during IBY initial DL check.

060-342 Large pixel count error between the video output and LPH M. Image abnormality may 061-356 LPH DL Fail M. ASIC register error during IBY initial DL check.
occur.
061-357 LPH DL Fail K. ASIC register error during IBY initial DL check.
060-343 Large pixel count error between the video output and LPH C. Image abnormality may
occur. 061-362 Communication error between ESS and LPH (data read error from LPH). It may occur
due to external noise, poor connection of FFC, poor power supply, etc.
060-344 Large pixel count error between the video output and LPH K. Image abnormality may
occur. 061-363 Communication error between ESS and LPH (data read error from LPH). It may occur
due to external noise, poor connection of FFC, poor power supply, etc.
060-349 LPH Y reset due to a noise was detected. Possibly caused by an external noise.
061-364 Communication error between ESS and LPH (data read error from LPH). It may occur
060-350 LPH C reset due to a noise was detected. Possibly caused by an external noise.
due to external noise, poor connection of FFC, poor power supply, etc.

060-351 LPH M reset due to a noise was detected. Possibly caused by an external noise.
061-365 Communication error between ESS and LPH (data read error from LPH). It may occur
due to external noise, poor connection of FFC, poor power supply, etc.
060-352 LPH K reset due to a noise was detected. Possibly caused by an external noise.
061-366 Communication error between ESS and LPH (data read error to LPH). It may occur
Initial Actions due to an external noise, poor connection of FFC, poor power supply, etc.
1. Switch the power off then on GP 4.
061-367 Communication error between ESS and LPH (data read error to LPH). It may occur
Procedure due to an external noise, poor connection of FFC, poor power supply, etc.

WARNING 061-368 Communication error between ESS and LPH (data read error to LPH). It may occur
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus- due to an external noise, poor connection of FFC, poor power supply, etc.
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. 061-369 Communication error between ESS and LPH (data read error to LPH). It may occur
1. Verify the connections between LPH P/J1360 and ESS PWB P/J1362 where failure is due to an external noise, poor connection of FFC, poor power supply, etc.
occurring.
061-370 Communication error between ESS and LPH (error in the communication IC or cable).
2. Check the connections and ribbon cable between the LPH P/J1361 and the ESS PWB
It may occur due to an external noise, poor connection of FFC, poor power supply, etc.
P/J1363.
3. If the fault persists, install new components as necessary: 061-371 Communication error between ESS and LPH (error in the communication IC or cable).
• LPH Color Head Assembly, PL 2.1 Item 1 It may occur due to an external noise, poor connection of FFC, poor power supply, etc.
• ESS PWB, PL 18.1 Item 5 (MFP)
• LPH Xerographic CRUM FFC Kit, PL 2.1 Item 99 061-372 Communication error between ESS and LPH (error in the communication IC or cable).
It may occur due to an external noise, poor connection of FFC, poor power supply, etc.
• Call Support for further instruction

061-373 Communication error between ESS and LPH (error in the communication IC or cable).
It may occur due to an external noise, poor connection of FFC, poor power supply, etc.

061-390 Large pixel count error between the video output and LPH. Image abnormality may
occur.

061-391 Large pixel count error between the video output and LPH. Image abnormality may
occur.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-301 060-341 to 060-357, 061-354 to 061-393
061-392 Large pixel count error between the video output and LPH. Image abnormality may 061-358 to 061-361 LPH Config Fail RAP
occur.
061-358 Model number of installed LPH Y could be incorrect. Memory inside of LPH could be
061-393 Large pixel count error between the video output and LPH. Image abnormality may defective.
occur.
061-359 Model number of installed LPH M could be incorrect. Memory inside of LPH could be
defective.
Initial Actions
Switch off, then switch on the machine, GP 4. 061-360 Model number of installed LPH C could be incorrect. Memory inside of LPH could be
defective.
Procedure
061-361 Model number of installed LPH K could be incorrect. Memory inside of LPH could be
WARNING defective.
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause Procedure
death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4.
1. Verify the connections between LPH P/J1360 and ESS PWB P/J1362 where failure is
2. Verify the correct LPH is installed for the pertinent Y, M, C, K error and install the correct
occurring.
LPH for the error.
2. Check the connections and ribbon cable between the LPH P/J1361 and the ESS PWB
P/J1363.
3. If the fault persists, install new components as necessary:
• LPH Color Head Assembly, PL 2.1 Item 1
• ESS PWB, PL 18.1 Item 5 (MFP)
• LPH Xerographic CRUM FFC Kit, PL 2.1 Item 99
• Call Support for further instruction

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061-354 to 061-393, 061-358 to 061-361 2-302 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
062-277, 316, 399 DADF Fail RAP 062-300 Platen Interlock Open RAP
062-277 Communications cannot be established between the ESS PWB and the DADF 062-300 The Document Feeder is open.
Assembly.
Initial Actions
062-316 Error detected from the motor driver of the DADF motor. 1. When the document is inserted into the DADF, make sure that the DADF is fully closed
onto the platen.
062-399 Connection problem of DADF cable was detected.
2. While making copies from the platen glass, make sure to remove document that are in the
DADF.
Initial Actions
1. If a document is inserted into the DADF, ensure that the DADF is fully closed onto the
platen.
Procedure
2. If making copies from the platen glass, remove any documents that are in the DADF. WARNING
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
Procedure tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
WARNING
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus- Refer to the procedure that follows as necessary:
tomer supply while performing tasks that do not need electricity. Electricity can cause • GP 11 How to Check a Sensor.
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Perform the sensor test in GP 11,
1. Switch off, then switch on the machine, GP 4.
2. Check the DADF Actuator (PL 50.1 Item 16) and the DADF Document Present Sensor, to
2. Check the connections and wiring between the ESS PWB P/J1371 and the DADF
Assembly. P/J1377 for an open circuit, short circuit or poor contact, ensure they are not falsely detecting paper in the Document Feeder when copying from
the platen.
3. Install new components as necessary:
3. Install a new IIT Assembly, PL 50.1 Item 2,
• DADF Assembly, PL 50.1 Item 1,
4. Call Support for further instruction.
• ESS PWB (MFP), PL 18.1 Item 5

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-303 062-277, 316, 399 , 062-300
062-311, 313, 321, 360, 371, 380, 386, 389, 393, 396-398 IIT 062-314, 318, 322 Software Parameter Error RAP
Fail RAP 062-314 Incorrect software command parameters (value is out of range, etc.).
062-311 Error detected in IISS software.
062-318 Scan setting was not performed in time during Page Gap.
062-313 Unexecutable Scan command error.
062-322 Incorrect software command parameters (value is out of range, etc.).
062-321 Unexecutable Scan command error.
Procedure
062-360 Carriage home position error is detected. 1. Reload the software, GP 9.

062-371 IIT failure Lamp error is detected.

062-380 Insufficient lamp brightness was detected when performing AGC.

062-386 During AOC (darkness adjustment), detected CCD output error.

062-389 Overrunning of CRG was detected.

062-393 CISASIC communication error is detected.

062-396 Connection problem of CIS flat cable was detected.

062-397 Connection problem of ESS Video cable was detected.

062-398 Connection problem of ESS I/O cable was detected.

Initial Action
1. Power down then power up the machine to check if the error recurs GP 4.
• 062-380 only: Clean the document glass and the white stripe before proceeding.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Check the connection at the ESS PWB and the IIT Assembly, verify P/J1370, P/J1374
and P/J1372 are fully seated.
a. Install a new IIT Assembly PL 50.1 Item 2
2. Check the connection at the ESS PWB and the DADF Assembly, verify P/J1371 and P/
J1377 are fully seated.
a. Install a new DADF Assembly PL 50.1 Item 1.
3. Perform GP 15, 03. NVRAM INIT MODE.
4. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP)

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062-311, 313, 321, 360, 371, 380, 386, 389, 393, 396-398 2-304 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
062-342 CCD PWB Configuration Fail RAP 062-345 IIT EEPROM Fail RAP
062-342 Type of CCD board is wrong. 062-345 Write failure to IEEPROM, or communication failure with EEPROM.

Procedure Procedure
WARNING WARNING
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.

1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Reload the soft ware, GP 9. 2. Verify the EMMC Card is seated in the socket on the ESS PWB correctly.
3. Install a new IIT Assembly, PL 50.1 Item 2. 3. Perform GP 15, 03. NVRAM INIT MODE.
4. Install a new ESS PWB, PL 18.1 Item 5.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-305 062-342, 062-345
062-362 X Hard Fail RAP 062-395 Trans Power Failure Detected RAP
062-362 Hard modification of authentication device was detected. 062-395 Power failure on the Trans board was detected.

Procedure Procedure
WARNING No action required, for information only.
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.

1. Switch off, then switch on the machine, GP 4.

2. Perform GP 15, 03. NVRAM INIT MODE.
3. Install a new ESS PWB, PL 18.1 Item 5.

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062-362, 062-395 2-306 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
062-790 Recognition Fail RAP 065-221 to 065-225 CIS Fail RAP
062-790 The document being scanned is prohibited by law. 065-221 AGC process of CIS is not completed or settled.

Procedure 065-222 AGC process of CIS is not completed or settled.

Advise the customer to refer to the Legal Notices in the User Guide to check the types of docu-
065-223 There is a possibility that connection problem of the CIS cable occurs.
ment available for copying.

065-224 Information on the CIS device cannot be read correctly.

065-225 CIS failure was detected.

Initial Action
1. Switch off, then switch on the machine, GP 4.
2. 065-221/ 065-222/ 065-225 only: Clean the document glass and the white stripe.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Check the connection at the ESS PWB and the IIT Assembly, verify P/J1370, P/J1374
and P/J1372 are fully seated.
a. Install a new IIT Assembly PL 50.1 Item 2
2. Check the connection at the ESS PWB and the DADF Assembly, verify P/J1371 and P/
J1377 are fully seated.
a. Install a new DADF Assembly PL 50.1 Item 1.
3. Perform GP 15, 03. NVRAM INIT MODE.
4. If the error persists, install a new ESS PWB PL 18.1 Item 5 (MFP) PL 18.5 Item 5 (SFP).

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Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
062-790, 065-221 to 065-225 2-308 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 • Check the continuity between the Regi Sensor and the P/J545 Is each cable of P/
071-101 Paper Jam 1 RAP J545<=> P/J546.
071-101 Paper does not actuate the Regi Sensor within the specified time after Tray 1 feed a. Install a new Harness Assembly Snr Regi/NO PL 15.2 Item 18.
start.
• Check the continuity between the P/J545 and the MCU PWB, verify each cable of
• MFP: “Jam in Tray 1 - Error 071-101” P/J540<=> P/J545.
• SFP: “Paper Jam - Remove Tray 1” a. Install a new Harness Assembly REGI-C PL 18.4 Item 10.
• Check if the voltage between the MCU PWB ground and the P/J540-7 pin is about
Initial Actions +5VDC.
• Check the condition of the paper in all trays. Refer to GP 26 Paper and Media Size Spec- a. Check the connection at the LVPS PWB and the MCU PWB P/J284 and P/
ifications J280 are fully seated.
• Ensure that the Fuser is installed correctly. b. Check the continuity between the LVPS PWB and the MCU PWB Is each cable
of P/J284<=> P/J280.
Primary Causes c. Check the voltage from the LVPS PWB (+5VDC). Voltage between the LVPS
• Regi Sensor (Chute Assembly Regi Feeder) (PL 15.2 Item 1) PWB ground and the P/J284-5 pin should be about +5VDC.
• Feed Clutch (Clutch Assembly PH) (PL 15.2 Item 15) i. Check the connections at LVPS PWB and the MCU PWB, P/J284 and P/
• Main Motor (Drive Assembly Main) (PL 3.1 Item 1) J280 are fully seated.
• Feed and Separator Roll Kit (PL 9.1 Item 98) ii. Check continuity between the LVPS PWB and the MCU PWB verify each
cable of P/J284<=> P/J280 is continuous.
• Agitator Regi(PL 15.2 Item 11)
– Install a new LV MCU Harness Assembly PL 18.4 Item 5 (MFP), PL
• Harness Assembly Snr Regi/NO (PL 15.2 Item 18)
18.8 Item 5 (SFP).
• MCU PWB (PL 18.1 Item 1)
iii. Check the voltage from the LVPS PWB ground and the P/J284-5 pin is
• Harness Assembly MCU-MOT-C (PL 18.4 Item 4) about +5VDC.
d. If the fault persists, install new components as necessary:
Procedure – Regi Sensor (Registration Feeder Chute Assembly) PL 15.2 Item 1.
WARNING – MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
Ensure that the electricity to the machine is switched off while performing tasks that do 6. Enter dC330, code 071-002. Check the Feed Clutch operation, PL 15.2 Item 15.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause • Check the connection between the Feed Clutch and the MCU PWB and verify P/
death or injury. Moving parts can cause injury. J540, P/J544, and P/J548 are fully seated. (Refer to Figure 2).
WARNING • Switch off the machine,, take off the Feed Clutch, and check the wire wound resis-
Do not touch the Fuser while it is hot. tance between both terminals. The resistance value should be approximately 240
Refer to the procedures that follow as necessary: ohms (20 degrees C).
• GP 10 How to Check a Motor. a. Install a new Feed Clutch PL 15.2 Item 15.
• GP 11 How to Check a Sensor. • Close all interlock switches. Voltage between the MCU PWB ground and P/J540-5
pin should read approximately +24VDC.
Perform the steps that follow:
a. Check the connections at the LVPS PWB and the MCU PWB, verify P/J284
1. Check for obstructions in the paper path and flip over the paper in the tray.
and P/J280 are fully seated.
2. Adjust the paper guides (length guide and width guide) of the Tray to the paper.
b. Check continuity between the LVPS PWB and the MCU PWB verify each cable
3. Verify the Paper Feed Roll and Separator Roll, PL 9.1 Item 98, are installed correctly, not of P/J280<=> P/J284 is continuous.
damaged or worn, and clean with a slightly dampened with water, lint-free cloth.
– Install a new LV MCU Harness Assembly PL 18.4 Item 5.
• Install a new Feed and Separator Roll Kit PL 9.1 Item 98.
• Close all interlock switches and check the voltage from the LVPS PWB (+24VDC).
4. Verify no damage, wear, or deformation of the Registration Actuator PL 15.2 Item 11. Voltage between the LVPS PWB ground and the P/J284-20 pin should be about
• Install a new Registration Actuator PL 15.2 Item 11. +24VDC.
5. Enter dC330, code 071-103. Check the Regi Sensor Operation PL 15.2 Item 1. • If the fault persists, install new components as necessary:
• Check the connection between the Regi Sensor and the MCU PWB and verify P/ – Registration Feeder Chute Assembly PL 15.2 Item 1.
J540, P/J545, and P/J546 are fully seated. (Refer to Figure 1). 7. Enter dC330, code 071-061. Check the Main Motor rotation, PL 3.1 Item 1.
• Abnormal motor rotation is observed.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-309 071-101
 • Check the connection between the Main Motor and the MCU PWB and verify P/
J571 and are fully seated. (Refer to Figure 3).
• Test the continuity of each cable of P/J571<=> P/J570. Refer to Figure 3).
a. Install a new LV MCU Harness Assembly PL 18.4 Item 4.
• Check the connection between the Main Motor and the LVPS PWB and verify P/
J570 and P/J288 are fully seated. (Refer to Figure 3).
• Test the continuity of each cable of P/J572<=> P/J288. (Refer to Figure 3).
a. Install a new Motor Harness Assembly, PL 18.4 Item 3.
• Close all interlock switches. Voltage between the LVPS PWB ground and the P/
J288-1 pin should read approximately +24VDC.
a. Check the connections at the LVPS PWB and the MCU PWB, verify P/J284
and P/J280 are fully seated.
b. Check continuity between the LVPS PWB and the MCU PWB verify each cable
of P/J284<=> P/J280 is continuous.
– Install a new LV MCU Harness Assembly PL 18.4 Item 5.
• Close all interlock switches and check the voltage from the LVPS PWB (+24VDC).
Voltage between the LVPS PWB ground and the P/J284-2 pin should be about
+24VDC.
• If the fault persists, install new components as necessary:
– MCU PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 1 (SFP)
– Install a new LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP)
Figure 2 Motor Harness Assembly

Figure 1 Regi Snr and No Paper Sns to MCU PWB Harness

Figure 3 Main Motor and MCU PWB harnesses

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071-101 2-310 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
072-101 Jam in 2 Tray RAP • Verify the voltage between the Assembly OPF 550 PWB PL 10.1 Item 11 ground and
the P/J808-3 pin is about +5VDC.
072-101 Paper does not actuate the Regi Sensor within the specified time after Tray 2 feed
a. Install a new PHOTO Sensor PL 10.2 Item 17.
start.
• Verify the voltage between the Assembly OPF 550 PWB PL 10.1 Item 11 ground and
• MFP: “Jam in Tray 2- Error 072-101”
the P/J808-9 pin is about +5VDC.
• SFP: “Paper Jam - Remove Tray 2”
a. Install a new Kit Feeder Assembly OPF 550 PL 10.1 Item 1.
Initial Actions b. Verify the continuity between the LVPS PWB and the MCU PWB Is each cable
of P/J284<=> P/J280.
Check the condition of the paper in all trays. Refer to GP 26 Paper and Media Size Specifica-
– Install a new LV MCU Harness Assembly PL 18.8 Item 5.
tions
c. Verify the voltage from the MCU PWB ground and the P/J800-2 pin is about
+5VDC.
Primary Causes
i. Check the connections at LVPS PWB and the MCU PWB, P/J284 and P/
• Path Sensor (Feeder Assembly OPF 550) PL 10.2 Item 1
J280 are fully seated.
• Feed Clutch OPT (Clutch Assembly PH OPF 550) PL 10.2 Item 16
ii. Check continuity between the LVPS PWB and the MCU PWB verify each
• OPT Takeaway Clutch PL 10.2 Item 4 cable of P/J284<=> P/J280 is continuous.
• OPF FDR Motor (Motor Assembly Drive OPF 550) PL 10.1 Item 8 – Install a new LV MCU Harness Assembly PL 18.4 Item 5.
• Feed and Separator Roll Kit PL 10.3 Item 98. iii. Check the voltage from the LVPS PWB ground and the P/J284-5 pin is
• PWB Assembly OPF 550 PL 10.1 Item 11 about +5VDC.
• Harness Assembly OPF PL 18.3 Item 6 • Verify the connection between the PWB Assembly OPF 550 and the MCU PWB and
• Harness Assembly OPF 2C PL 10.1 Item 17 verify P/J800, P/J801, and P/J802 are fully seated. (Refer to Figure 1)
• MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP) a. If the fault persists, install new components as necessary:
– MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
Procedure – Repair the Harness Assembly OPF 2C PL 10.1 Item 17.
WARNING 5. Enter dC330, code 071-014. Check the Option 550 Feeder Clutch Assembly operation,
PL 10.2 Item 16.
Ensure that the electricity to the machine is switched off while performing tasks that do
• Check the connection between the Feed Clutch OPT PL 10.2 Item 16 and the PWB
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Assembly OPF 550 PL 10.2 Item 11, and verify P/J805 and P/J806 are fully seated.
death or injury. Moving parts can cause injury.
(Refer to Figure 1).
WARNING • Verify the continuity between the Feed Clutch OPT PL 10.2 Item 16 and the PWB
Do not touch the Fuser while it is hot. Assembly OPF 550 PL 10.2 Item 11, and verify each cable of P/J805<=> P/J806 is
Refer to the procedures that follow as necessary: continuous.
• GP 10 How to Check a Motor. a. Install a new Feed Harness Assembly.
• GP 11 How to Check a Sensor. • Switch off the machine,, take off the Feed Clutch OPT. Verify the resistance between
Perform the steps that follow: both terminals is approximately 240 ohms.
1. Check for obstructions in the paper path and flip over the paper in the tray. a. Install a new Option 550 Feeder Clutch Assembly PL 10.2/16.
2. Adjust the paper guides (length guide and width guide) of the Tray to the paper. • Close all interlock switches and check the voltage from the PWB Assembly OPF 550
ground and the P/J805-2 pin should be about +24VDC.
3. Verify the Paper Feed Roll and Separator Roll, PL 10.3 Item 98 are installed correctly, not
damaged or worn, and clean with a slightly dampened with water, lint-free cloth. a. Install a new Option 550 Feeder Clutch Assembly PL 10.2 Item 16
• Install a new Feed and Separator Roll Kit PL 10.3 Item 98. • Verify continuity between the LVPS PWB and the MCU PWB verify each cable of P/
J284<=> P/J280 is continuous
4. Enter dC330, code 071-113. Check the Path Sensor operation PL 10.2 Item 1.
• Verify the connection between the Path Sensor and the Assembly OPF 550 PWB PL a. Install a new Kit Feeder Assembly OPF 550 PL 10.1 Item 1.
10.1 Item 11. and verify P/J808 and P/J810 are fully seated. • Close all interlock switches and check the voltage from the MCU PWB ground and
• Verify the continuity between the Path Sensor and the Assembly OPF 550 PWB PL the P/J800-6,7,8 pin should be about +24VDC.
10.1 Item 11. Verify each cable of P/J545<=> P/J546 is continuous. a. Verify the connections at LVPS PWB and the MCU PWB, P/J284 and P/J280
are fully seated.
a. Install a new Turn Harness Assembly.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-311 072-101
 b. Verify continuity between the LVPS PWB and the MCU PWB verify each cable • Rotate the OPF FDR Motor PL 10.1 Item 18 manually. Verify there is no resistance,
of P/J284<=> P/J280 is continuous. overload, or indication of a problem.
i. Install a new LV MCU Harness Assembly PL 18.4 Item 5. a. Reinstall the OFP FDR Motor PL 10.1 Item 18 back in the machine.
c. Close all interlock switches and verify the voltage from the LVPS PWB ground • Check the connection between the OPF FDR Motor, PL 10.1 Item 18 and the PWB
and the P/J284-18 pin and the voltage from the LVPS PWB ground and the P/ Assembly OPF 550 PL 10.2 Item 11, and verify MCU PWB, P/J803 and P/J804 are
J284-20 pin is about +24VDC. fully seated.
• If the fault persists, install new components as necessary: • Verify the continuity between the OPF FDR Motor, PL 10.1 Item 18 and the PWB
– MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP) Assembly OPF 550 PL 10.2 Item 11, and verify each cable of P/J803<=> P/J804 is
continuous.
– LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP)
a. Install a new Harness Assembly FDR MOT.
6. Enter dC330, code 071-015, Check the OPT Takeaway Clutch operation, PL 10.2 Item 4.
• Close all interlock switches and check the voltage from the PWB Assembly OPF 550
• Check the connection between the OPT Takeaway Clutch, PL 10.2 Item 4 and the
ground and the P/J803-5 pin should be about +24VDC.
PWB Assembly OPF 550 PL 10.2 Item 11, and verify P/J808 and P/J809 are fully
seated. a. Install a new OPF FDR Motor, PL 10.1 Item 18.
• Verify the continuity between the OPT Takeaway Clutch, PL 10.2 Item 4 and the • Close all interlock switches and check the voltage from the PWB Assembly OPF 550
PWB Assembly OPF 550 PL 10.2 Item 11, and verify each cable of P/J808<=> P/ ground and P/J802-3, 4, 5 pin should be about +24VDC.
J809 is continuous. a. Install a new PWB Assembly OPF 550 PL 10.2 Item 11.
a. Install a new Turn Harness Assembly. • Close all interlock switches and check the voltage from the MCU PWB ground and
• Switch off the machine,, take off the OPT Takeaway Clutch. Verify the resistance the P/J800-6,7,8 pin should be about +24VDC.
between both terminals is approximately 240 ohms. a. Verify the connections at LVPS PWB and the MCU PWB, P/J284 and P/J280
a. Install a new OPT Takeaway Clutch, PL 10.2 Item 4. are fully seated.
• Close all interlock switches and check the voltage from the PWB Assembly OPF 550 b. Verify continuity between the LVPS PWB and the MCU PWB verify each cable
ground and the P/J808-2 pin should be about +24VDC. of P/J284<=> P/J280 is continuous.
a. Install a new OPT Takeaway Clutch, PL 10.2 Item 4. i. Install a new LV MCU Harness Assembly PL 18.4 Item 5.
• Close all interlock switches and check the voltage from the PWB Assembly OPF 550 c. Close all interlock switches and verify the voltage from the LVPS PWB ground
ground and the P/J802-3, 4, 5 pin should be about +24VDC and the P/J284-18 pin and the voltage from the LVPS PWB ground and the P/
J284-20 pin is about +24VDC.
a. Install a new Kit Feeder Assembly OPF 550 PL 10.1 Item 1.
a. Verify the connections at PWB Assembly OPF 550 and the MCU PWB, P/
• Close all interlock switches and check the voltage from the PWB Assembly OPF 550
J800, P/J801, and P/J802 are fully seated.
ground and the P/J800-6, 7, 8 pin should be about +24VDC
a. Close all interlock switches. Voltage between the LVPS PWB ground and the • If the fault persists, install new components as necessary:
P/J288-1 pin should read approximately +24VDC. a. MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
i. Check the connections at the PWB LVPS and the MCU PWB, verify P/ b. Repair the Harness Assembly OPF 2C PL 10.1 Item 17.
J284 and P/J280 are fully seated.
ii. Check continuity between the PWB LVPS and the MCU PWB verify each
cable of P/J284<=> P/J280 is continuous.
– Install a new LV MCU Harness Assembly PL 18.4 Item 5.
iii. Close all interlock switches and verify the voltage from the PWB LVPS
ground and the P/J284-18 pin and the voltage from the PWB LVPS
ground and the P/J284-20 pin is about +24VDC.
• Verify the connections at PWB Assembly OPF 550 and the MCU PWB, P/J800, P/
J801, and P/J802 are fully seated.
• If the fault persists, install new components as necessary:
a. MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
b. Repair the Harness Assembly OPF 2C PL 10.1 Item 17.
7. Enter dC330, code 071-010. Check the Motor Assembly Drive OPF 550 operation, PL
10.1 Item 18.

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072-101 2-312 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 072-310 and 072-311 Tray 2 Fail RAP
072-310 Feeder Motor Alarm on Tray 2 is detected.

072-311 Operation mode of Tray 2 (Download mode) is detected.

Procedure
WARNING
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Check for obstructions in the paper path.
2. Switch off, then switch on the machine, GP 4.
3. Reseat the Optional 550-Sheet Feeder PL 10.1 Item 1.
4. Reload the software, GP 9.
5. Install a new Optional 550-Sheet Feeder PL 10.1 Item 1.

Figure 1 PWB Assembly OPF 550 and MCU PWB Connectors

Figure 2 Main Motor and Sub Motor Harnesses

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-313 072-101, 072-310
075-100 Jam in Bypass Tray RAP e. Install a new MSI Feed Solenoid PL 13.1 Item 7.
f. If the fault persists, install new components as necessary:
075-100 After MSI Feed Start, Regi Sensor is not turned on by paper within specified time.
– MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
• MFP: “Jam in Bypass Tray - Error 075-100”
• SFP: “Paper Jam - Remove Bypass Tray and Tray 1”

Primary Causes
MSI Feed Roll, PL 13.1 Item 5.

MSI Feed Solenoid, PL 13.1 Item 7.

MCU PWB, PL 18.1 Item 1.

Initial Actions
Verify and remove any paper jam.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Verify no obstructions in the paper path.
2. Verify the condition of the Separator Rolls PL 13.2 Item 5 looking for any unusual wear or
damage.
Figure 1 Takeaway Clutch and MSI Solenoid to MCU Harness
3. If the error persists, clean the MSI feed roll and Separator Rolls with a lint-free cloth
dampened with water.
4. If the error persists, install a new MSI Feed Roll, PL 13.1 Item 5.
5. If the error persists, verify the MSI Feed Solenoid PL 13.1 Item 7
• Enter dC330, code 071-001. Test the MSI Feed Solenoid function (dC330 chain 071-
001).
a. Check the connections to the MSI Feed Solenoid PL 13.1 Item 7, and the MCU
PWB PL 18.1 Item 1, at P/J480 and P/J482 and verify they are fully seated
(Refer to Figure 1).
b. Check the continuity between the MSI Feed Solenoid PL 13.1 Item 7, and the
MCU PWB PL 18.1 Item 1, verifying each cable of P/J480<=> P/J482 continu-
ity.
c. Close all interlock switches. Voltage between the MCU PWB ground and the P/
J480-3 pin should read approximately +24VDC.
i. Check the connections at the LVPS PWB and the MCU PWB, verify P/
J284 and P/J280 are fully seated.
ii. Check continuity between the LVPS PWB and the MCU PWB verify each
cable of P/J284< => P/J280 is continuous.
– Install a new LV MCU Harness Assembly PL 18.4/5.
d. Close all interlock switches and check the voltage from the LVPS PWB
(+24VDC). Voltage between the LVPS PWB ground and the P/J284-20 pin
should be about +24VDC.

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077-101 Paper Jam RAP b. Check the continuity between the LVPS PWB and the MCU PWB Is each cable
of P/J284<=> P/J280.
077-101 After Regi Clutch ON, Regi Sensor is not turned on by paper within specified time.
c. Check the voltage from the LVPS PWB (+5VDC). Voltage between the LVPS
PWB ground and the P/J284-5 pin should be about +5VDC.
Initial Actions
i. Check the connections at LVPS PWB and the MCU PWB, P/J284 and P/
• Check for and remove any jammed paper.
J280 are fully seated.
• Proceed troubleshooting using the steps below.
ii. Check continuity between the LVPS PWB and the MCU PWB verify each
cable of P/J284<=> P/J280 is continuous.
Primary Causes – Install a new LV MCU Harness Assembly PL 18.4 Item 5 (MFP), PL
• Regi Sensor PL 15.2 Item 13 18.8 Item 5 (SFP).
• Exit Sensor (Part of the Fusing Assembly PL 7.1 Item 1 iii. Check the voltage from the LVPS PWB ground and the P/J284-5 pin is
• Regi Clutch Assembly PL 15.1 Item 8 about +5VDC.
• Sub Motor (Part of the Main Drive Assembly) PL 3.1 Item 1 d. If the fault persists, install new components as necessary:
• Main Drive Assembly PL 3.1 Item 1 – Regi Sensor (Registration Feeder Chute Assembly) PL 15.2 Item 1.
• Feed and Separator Roll Kit PL 9.1 Item 98 – MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
• MCU PWB PL 18.1 Item 1 5. Enter dC330, code 071-004. Check the Registration Clutch, PL 15.1 Item 8
• LVPS PWB PL 18.1 Item 16 • Check the connection between the REGI Clutch and the MCU PWB and verify P/
J540, P/J541, and P/J542 are fully seated. (Refer to Figure 2).
Procedure • Close all interlock switches. Voltage between the LVPS PWB ground and the P/
J288-1 pin should read approximately +24VDC.
WARNING a. Check the connections at the LVPS PWB and the MCU PWB, verify P/J284
Ensure that the electricity to the machine is switched off while performing tasks that do and P/J280 are fully seated.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause b. Check continuity between the LVPS PWB and the MCU PWB verify each cable
death or injury. Moving parts can cause injury.
of P/J284 <=> P/J280 is continuous.
Refer to the procedures that follow as necessary:
– Install a new LV MCU Harness Assembly PL 18.4 Item 5 (MFP), PL 18.8
• GP 10 How to Check a Motor. Item 5 (SFP).
• GP 11 How to Check a Sensor. c. Close all interlock switches and verify the voltage from the LVPS PWB ground
Perform the steps that follow: and the P/J284-18 pin and the voltage from the LVPS PWB ground and the P/
1. Verify there are no obstructions in the paper path and the paper guides are set correct to J284-20 pin is about +24VDC.
the paper size in the paper tray. d. If the fault persists, install new components as necessary:
2. Verify the paper guides are set correct to the paper size. – Registration Clutch, PL 15.1 Item 8.
3. Check the Paper Feed Roll and Separator Roll PL 1.1/98, for foreign substances or wear. – MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
a. Install a new Feed and Separator Roll Kit PL 9.1 Item 98. 6. Enter dC330, code 071-065. Check the Sub Motor rotation for any abnormal, frozen, or
4. Enter dC330, code 071-103. Check the Regi Sensor Operation PL 15.2 Item 1. resistive rotation, PL 3.1 Item 1.
• Check the connection between the Regi Sensor and the MCU PWB and verify P/ • Check the connection between the Sub Motor and the MCU PWB and verify P/J573,
J540, P/J545, and P/J546 are fully seated. (Refer to Figure 1). and P/J570 are fully seated. (Refer to Figure 2).
• Check the continuity between the Regi Sensor and the P/J545 Is each cable of P/ • Check continuity between the Sub Motor and the MCU PWB verify each cable of P/
J545<=> P/J546. J573<=> P/J570 is continuous.
a. Install a new Harness Assembly Snr Regi/NO PL 15.2 Item 18. – Install a new MCU-MOT-C Harness Assembly, PL 18.4 Item 4 (MFP), PL 18.8
• Check the continuity between the P/J545 and the MCU PWB, verify each cable of Item 4 (SFP).
P/J540<=> P/J545. • Check the connection between the Sub Motor and the LVPS PWB and verify P/
J574, and P/J288 are fully seated.
a. Install a new Harness Assembly REGI-C PL 18.4 Item 10.
• Check continuity between the Sub Motor and the LVPS PWB verify each cable of P/
• Check if the voltage between the MCU PWB ground and the P/J540-7 pin is about
J574<=> P/J288 is continuous.
+5VDC.
– Install a new Motor Harness Assembly PL 18.4 Item 3 (MFP), (SFP).
a. Check the connection at the LVPS PWB and the MCU PWB P/J284 and P/
J280 are fully seated.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-315 077-101
 • Close all interlock switches. Voltage between the LVPS PWB ground and the P/ a. Check the connections at the LVPS PWB and the MCU PWB, verify P/J284
J288-1 pin should read approximately +24VDC. and P/J280 are fully seated.
a. Check the connections at the LVPS PWB and the MCU PWB, verify P/J284 b. Check continuity between the LVPS PWB and the MCU PWB verify each cable
and P/J280 are fully seated. of P/J284<=> P/J280 is continuous.
b. Check continuity between the LVPS PWB and the MCU PWB verify each cable – Install a new LV MCU Harness Assembly PL 18.4 Item 5.
of P/J284<=> P/J280 is continuous. • Close all interlock switches and check the voltage from the LVPS PWB (+24VDC).
– Install a new LV MCU Harness Assembly PL 18.8 Item 5 (MFP), PL 18.4 Voltage between the LVPS PWB ground and the P/J284-2 pin should be about
Item 5 (SFP). +24VDC.
c. Close all interlock switches and verify the voltage from the LVPS PWB ground • If the fault persists, install new components as necessary:
and the P/J284-18 pin and the voltage from the LVPS PWB ground and the P/ – MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).
J284-20 pin is about +24VDC.
– Install a new LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP).
d. If the fault persists, install new components as necessary:
– Main Drive Assembly, PL 3.1 Item 1.
– MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
7. Enter dC330, code 071-104. Check the Exit Sensor operation, PL 7.1 Item 1
• Check the connection between the Exit Sensor and the MCU PWB and verify P/
J270,and P/J272 are fully seated. Refer to Figure 2.
• Check continuity between the Exit Sensor and the MCU PWB verify each cable of
P/J270<=> is continuous.
– Install a new DC AX Harness, PL 18.3 Item 2 (MFP), PL 18.7 Item 2 (SFP).
• Check the voltage from the LVPS PWB (+5VDC). Voltage between the LVPS PWB
ground and the P/J284-5 pin should be about +5VDC.
a. Check the connections at LVPS PWB and the MCU PWB, P/J284 and P/J280
are fully seated.
b. Check continuity between the LVPS PWB and the MCU PWB verify each cable
of P/J284<=> P/J280 is continuous.
– Install a new LV MCU Harness Assembly PL 18.8 Item 5 (MFP), PL 18.4
Item 5 (SFP).
c. Check the voltage from the LVPS PWB ground and the P/J284-5 pin is about
+5VDC.
• If the fault persists, install new components as necessary:
– Exit Sensor (Fusing Assembly), PL 7.1 Item 1
– MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP) Figure 1 Regi Snr and No Paper Sns to MCU PWB Harness
8. Enter dC330, code 071-061. Check the Main Motor rotation, PL 3.1 Item 1.
• Abnormal motor rotation is observed.
• Check the connection between the Main Motor and the MCU PWB and verify P/
J571 and P/J570 are fully seated. (Refer to Figure 3).
• Test the continuity of each cable of P/J571<=> P/J570. Refer to Figure 3).
a. Install a new Harness Assembly MCU-MOT-C PL 18.4 Item 4.
• Check the connection between the Main Motor and the LVPS PWB and verify P/
J570 and P/J288 are fully seated. (Refer to Figure 3).
• Test the continuity of each cable of P/J572<=> P/J288. (Refer to Figure 3).
a. Install a new Motor Harness Assembly, PL 18.4 Item 3.
• Close all interlock switches. Voltage between the LVPS PWB ground and the P/
J288-1 pin should read approximately +24VDC.

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 Figure 2 Feed Clutch and Regi Clutch to MCU PWB Harnesses Figure 4 Exit Snr to MCU PWB Harness

Figure 3 Main Motor and Sub Motor Harnesses

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-317 077-101
077-104 Exit Sensor Off Jam RAP • Close the interlock switch and check if the voltage between the MCU PWB ground
and the P/J460-4 pin is about +24VDC.
077-104 After Exit Sensor ON, Exit Sensor is not turned back off by the trail edge of the paper
5. Enter dC330, code 071-006. Check the Invert Clutch operation, PL 17.1 Item 4.
within the specified time.
• Check the connection between the Invert Clutch and the MCU PWB and verify P/
Initial Actions J460, is fully seated.
•Close interlock switch and check if the voltage between the MCU PWB ground and
• Check the condition of the paper in all trays. Refer to GP 26 Paper and Media Size Spec-
the P/J460-2 pin is about +24VDC.
ifications
a. Install a new Main Drive Assembly, PL 3.1 Item 1
Primary Causes 6. Enter dC330, code 071-061. Check the Main Motor rotation, PL 3.1 Item 1.
• Abnormal motor rotation is observed.
• Exit Sensor (Fusing Assembly) (PL 7.1 Item 1)
• Check the connection between the Main Motor and the MCU PWB and verify P/
• Exit Clutch (PL 17.1 Item 4)
J571 and P/J570 are fully seated. (Refer to Figure 3).
• Invert Clutch (Exit Main Drive Assembly) (PL 17.1 Item 4)
• Test the continuity of each cable of P/J571<=> P/J570. Refer to Figure 3).
• Main Motor (Main Drive Assembly) (PL 3.1 Item 1)
a. Install a new Harness Assembly MCU-MOT-C PL 18.4.4.
• Exit Roll (Exit Chute Assembly) (PL 17.1 Item 1)
• Check the connection between the Main Motor and the LVPS PWB and verify P/
• MCU PWB (PL 18.1 Item 1)
J570 and P/J288 are fully seated. (Refer to Figure 3).
• Test the continuity of each cable of P/J572<=> P/J288. (Refer to Figure 3).
Procedure a. Install a new Motor Harness Assembly, PL 18.4 Item 3.
WARNING • Close all interlock switches. Voltage between the LVPS PWB ground and the P/
Ensure that the electricity to the machine is switched off while performing tasks that do J288-1 pin should read approximately +24VDC.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause a. Check the connections at the LVPS PWB and the MCU PWB, verify P/J284
death or injury. Moving parts can cause injury. and P/J280 are fully seated.
WARNING b. Check continuity between the LVPS PWB and the MCU PWB verify each cable
Do not touch the Fuser while it is hot. of P/J284<=> P/J280 is continuous.
Refer to the procedures that follow as necessary: – Install a new LV MCU Harness Assembly PL 18.4 Item 5.
• GP 10 How to Check a Motor. • Close all interlock switches and check the voltage from the LVPS PWB (+24VDC).
Voltage between the LVPS PWB ground and the P/J284-2 pin should be about
• GP 11 How to Check a Sensor.
+24VDC.
1. Check for obstructions in the paper path and clear all obstruction.
• If the fault persists, install new components as necessary:
2. Check the Exit Roll for proper installation, foreign objects, or wear. Any excessive wear
– Install a new LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP)
present,
• Install a new Exit Chute Assembly PL 17.1 Item 1. 7. If the fault persists, install new components as necessary:

3. Enter dC330, code 071-104 to check Exit Sensor operation. • MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).

• Update to the latest firmware version, GP 9. • ESS PWB PL 18.1 Item 5 (MFP, PL 18.5 Item 5 (SFP).

• Reseat the Console Assembly UI AIO PL 1.1 Item 1

• Check the connections between the Console Assembly UI AIO PL 1.1/1 and the
ESS PWB PL 18.1 Item 5.
• Verify P/J1352 fully seated.
• Install a new UI Console Assembly (MFP) PL 1.1 Item 1, UI Console Assembly
(SFP) PL 1.2 Item 1
• Install a new Front USB Harness Assembly PL 18.1 Item 14
– Perform GP 15, 03. NVRAM INIT MODE.
– Install a new ESS PWB PL 18.1 Item 5 (MFP, PL 18.5 Item 5 (SFP).
4. Enter dC330, code 071-005. Check the Main Motor, PL 3.1 Item 1.
• Check the connection between the Exit Clutch and the MCU PWB verify P/J460, P/
J462 is fully seated. Refer to Figure 1.

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 077-117 Paper Jam 2 RAP
077-117 During feeding from Tray 2, Regi Sensor is not turned on within specified time from
Tray 2 Path Sensor ON.
• MFP: “Jam in Trays 1 and 2”
• SFP: “Paper Jam - Remove all Trays”

Procedure
Perform the 072-101 Jam in 2 Tray RAP.

Figure 1 Exit Clutch and Regi Clutch to MCU PWB Harnesses

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-319 077-104, 077-117
077-123 Registration Sensor Jam (Duplex) RAP 6. Enter dC330, code 042-001. Check the Main Motor, PL 3.1 Item 1.
7. Enter dC330, code 071-061. Check the Main Motor rotation, PL 3.1 Item 1.
077-123 Paper does not actuate the Registration Sensor in the specified time after the registra-
tion clutch in energized in duplex mode. • Abnormal motor rotation is observed.
• MFP: “Jam in Device - Error 077-123” • Check the connection between the Main Motor and the MCU PWB and verify P/
J571 and P/J570 are fully seated. (Refer to Figure 3).
• SFP: “Paper Jam - Open Rear Door and Remove Any Paper”
• Test the continuity of each cable of P/J571<=> P/J570. Refer to Figure 3).
Initial Actions a. Install a new Harness Assembly MCU-MOT-C PL 18.4 Item 4.
Check the condition of the paper in all trays. Refer to GP 26 Paper and Media Size Specifica- • Check the connection between the Main Motor and the LVPS PWB and verify P/
tions. J570 and P/J288 are fully seated. (Refer to Figure 3).
• Test the continuity of each cable of P/J572<=> P/J288. (Refer to Figure 3).
Procedure a. Install a new Motor Harness Assembly, PL 18.4 Item 3.
WARNING • Close all interlock switches. Voltage between the LVPS PWB ground and the P/
J288-1 pin should read approximately +24VDC.
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
a. Check the connections at the LVPS PWB and the MCU PWB, verify P/J284
tomer supply while performing tasks that do not need electricity. Electricity can cause
and P/J280 are fully seated.
death or injury. Moving parts can cause injury.
b. Check continuity between the LVPS PWB and the MCU PWB verify each cable
Refer to the procedures that follow as necessary: of P/J284<=> P/J280 is continuous.
• GP 10 How to Check a Motor. – Install a new LV MCU Harness Assembly PL 18.4 Item 5.
• GP 11 How to Check a Sensor. • Close all interlock switches and check the voltage from the LVPS PWB (+24VDC).
Voltage between the LVPS PWB ground and the P/J284-2 pin should be about
• GP 12 How to Check a Solenoid or Clutch.
+24VDC.
Perform the steps that follow: • If the fault persists, install new components as necessary:
1. Check for obstructions in the paper path. – MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
2. Check the Exit Roll, PL 17.1 Item 1 for foreign substances or wear. Clean or install new – Install a new LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP).
components as necessary.
3. Check the Duplex Rolls, PL 15.1 Item 14 and Pinch Rolls, PL 17.1 Item 2 for foreign sub-
stances or wear. Clean or install new components as necessary.
4. Enter dC330, code 071-104. Check the Exit Sensor operation, PL 7.1 Item 1
• Check the connection between the Exit Sensor and the MCU PWB and verify P/
J270, and P/J272 are fully seated.
• Check continuity between the Exit Sensor and the MCU PWB verify each cable of
P/J270<=> P/J272 is continuous.
– Install a new DC AX Harness, PL 18.3 Item 2 (MFP), PL 18.7 Item 2 (SFP).
• Check the voltage from the LVPS PWB (+5VDC). Voltage between the LVPS PWB
ground and the P/J284-5 pin should be about +5VDC.
a. Check the connections at LVPS PWB and the MCU PWB, P/J284 and P/J280
are fully seated.
b. Check continuity between the LVPS PWB and the MCU PWB verify each cable
of P/J284<=> P/J280 is continuous.
– Install a new LV MCU Harness Assembly PL 18.8 Item 5 (MFP), PL 18.4
Item 5 (SFP).
c. Check the voltage from the LVPS PWB ground and the P/J284-5 pin is about
+5VDC.
• If the fault persists, install new components as necessary:
– Exit Sensor (Fusing Assembly), PL 7.1 Item 1
5. Enter dC330, code 071-005. Check the Duplex Clutch.

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077-123 2-320 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
077-302 Right Side Door Open RAP 077-314 P/H Module Logic Fail RAP
077-302 Right-Side Door is Open. 077-314 Fatal error of paper feed module is detected.
• MFP: The Device Right Side Door is Open - error 077-302.
• SFP: Close Right Door. Procedure
WARNING
Initial Actions Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
Check the actuator on the waste cover. If the actuator is damaged, install a new right cover tomer supply while performing tasks that do not need electricity. Electricity can cause
assembly, PL 19.1 Item 98, (MFP), PL 19.3 Item 97 (SFP). death or injury. Moving parts can cause injury.
Perform the steps that follow:
Procedure 1. Switch off, then switch on the machine, GP 4.
WARNING 2. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Refer to the procedures that follow as necessary:
• GP 13 How to Check a Switch.
Perform the steps that follow:
1. Inspect the Right Side Cover to verify its interlock switch actuator is not broken, and that
the door is latching closed securely at the front corner.
2. Enter dC330, code 041-300. Check the Side Interlock Switch operation, PL 18.3 Item 5,
(MFP), PL 18.7 Item 5 (SFP).
a. If the fault persists, install new components as necessary:
• MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).
b. Check the connection of the Side Interlock Switch and the PWB LVPS. Verify P/
J291 is fully seated.
c. Check the connection of the PWB LVPS and the MCU PWB at P/J284 and P/J280
verify connections are fully seated and continuity of the cables between P/J284 <=>
P/J280.
i. Install a new LV MCU Harness Assembly PL 18.4 Item 5.
d. Install a new Side Interlock Switch operation, PL 18.3 Item 5, (MFP), PL 18.7 Item 5
(SFP).
i. Install a new LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP).

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-321 077-302, 077-314
077-322 Option Comm Fail RAP 077-327 Feeder Composition Fail RAP
077-322 Communication failure between IOT and Option Tray is detected. 077-327 Option Unit structuring error (Invalid tray is installed)

Procedure Procedure
WARNING WARNING
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus- Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury. death or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Reseat the Optional 550- Sheet Feeder. 1. Switch off, then switch on the machine, GP 4.
2. Switch off, then switch on the machine, GP 4. 2. Reseat the Optional Feeder 550 Tray connection.
3. If the fault persists, install new components as necessary: 3. Replace the Optional Feeder Assembly, PL 10.1 Item 1.
• Install a new Optional 550-Sheet Feeder, PL 10.2 Item 1.
• Install a new Harness Assembly OPF, PL 18.3 Item 6.
• Install a new Harness Assembly OPF 2C, PL 10.1 Item 17.
• MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).

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077-322, 077-327 2-322 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
077-909 Paper Jam RAP
077-909 Paper remains on Regi Sensor, Exit Sensor, Tray 2 Path Sensor when power ON,
machine stop (CycleDown/ShutDown), and Option Tray Cassette or Rear Cover or Side Cover
is closed.

NOTE:
• MFP: “Jam in Tray 1 - Error 077-909”
• SFP: “Paper Jam - Open Rear Door”

Procedure
WARNING
Switch off the electricity to the machine, GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Remove all paper from the paper path.
2. Check that media tray settings are correct.
3. Verify operation of the Exit, Regi, Tray 2 Path Sensor.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-323 077-909
Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
077-909 2-324 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
089-600 to 089-617 RC Fail RAP 089-623 to 089-679 LED Offset Correction Error RAP
089-600 Main scanning correction failure: Main scanning position of #4(Black) color which is a 089-623 During LED light amount correction of gain correction, sensor output voltage value on
standard is abnormal during A1/C Patch detection. (Only to register on History) the IBT belt is abnormal (IN side) (Only to register on History)

089-601 RAD sensor detection failure or A1/C Patch forming failure: Valid sample block count 089-629 During LED light amount correction of gain correction, sensor output voltage value on
is less than specified count when RAD Sensor IN during A1/C Patch detection. (Only to regis- the IBT belt is abnormal (OUT side) (Only to register on History)
ter on History)
089-674 During LED light amount correction of gain correction, LED light amount is not con-
089-603 RAD sensor detection failure or A1/C Patch forming failure: Valid sample block count verged (IN side) (Only to register on History)
is less than specified count when RAD Sensor OUT during A1/C Patch detection. (Only to reg-
ister on History) 089-676 During LED light amount correction of gain correction, LED light amount is not con-
verged (OUT side) (Only to register on History)
089-604 RAD sensor detection failure or B Patch forming failure: Valid sample block count is
less than specified count when RAD Sensor IN during B Patch detection of #1 (Yellow) color. 089-677 During LED light amount correction of gain correction, sensor output voltage value on
(Only to register on History) the IBT belt is abnormal (IN side) (Only to register on History)

089-606 RAD sensor detection failure or B Patch forming failure: Valid sample block count is 089-679 During LED light amount correction of gain correction, sensor output voltage value on
less than specified count when RAD Sensor OUT during B Patch detection of #1 (Yellow) color. the IBT belt is abnormal (OUT side) (Only to register on History)
(Only to register on History)
Procedure
089-607 RAD sensor detection failure or B Patch forming failure: Valid sample block count is WARNING
less than specified count when RAD Sensor IN during B Patch detection of #2 (Magenta) color.
Ensure that the electricity to the machine is switched off while performing tasks that do
(Only to register on History)
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury
089-609 RAD sensor detection failure or B Patch forming failure: Valid sample block count is
less than specified count when RAD Sensor OUT during B Patch detection of #2 (Magenta) 1. Perform ADJ 8.1 CTD (RAD) Sensor Cleaning.
color. (Only to register on History) 2. Enter dC131, check the NVM values that follow:
a. 759-009 (Lead Registration Offset).
089-610 RAD sensor detection failure or B Patch forming failure: Valid sample block count is b. 759-011 (Side 1 Registration Offset).
less than specified count when RAD Sensor IN during B Patch detection of #3 (Cyan) color.
c. 759-012 (Side 2 Registration Offset).
(Only to register on History)
3. Check connection of the Color Toner Density (CTD) Sensor Assembly, PL 6.1 Item 8.
089-612 RAD sensor detection failure or B Patch forming failure: Valid sample block count is 4. Install a new Color Toner Density (CTD) Sensor Assembly, PL 6.1 Item 8.
less than specified count when RAD Sensor OUT during B Patch detection of #3 (Cyan) color. 5. Install a new Transfer Belt Unit, PL 6.1 Item 1.
(Only to register on History)

089-613 RAD sensor detection failure or B Patch forming failure: Valid sample block count is
less than specified count when RAD Sensor IN during B Patch detection of #4 (Black) color.
(Only to register on History)

089-615 RAD sensor detection failure or B Patch forming failure: Valid sample block count is
less than specified count when RAD Sensor OUT during B Patch detection of #4 (Black) color.
(Only to register on History)

089-616 Correction setting value of calculation result exceeded valid setting range.

089-617 After adding offset value to correction value, the value exceeded valid setting range.

Procedure
Perform ADJ 8.1 CTD (RAD) Sensor Cleaning.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-325 089-600 to 089-617, 089-623 to 089-679
Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
089-600 to 089-617, 089-623 to 089-679 2-326 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
091-300 Rear Cover Open RAP 091-312 HVPS CC Fail RAP
091-300 Rear door is open. 091-312 HVPS CC Fail.
• MFP: “The Device Rear Door is Open”.
• SFP: “Close Rear Cover”. Procedure
WARNING
Initial Actions Ensure that the electricity to the machine is switched off while performing tasks that do
Close the Rear Cover. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Procedure CAUTION
WARNING Take care when disconnecting or seating P/J100 from the MCU PWB to be sure P/J1001 is
not unintentionally disconnected from the HVPS causing a long, unneeded removal of compo-
Ensure that the electricity to the machine is switched off while performing tasks that do
nents to reconnect P/J1001.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow:
death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4.
Perform the steps that follow: 2. Check the connection between the PWB HVPS and the MCU PWB, verify P/J100 and P/
1. Enter dC330, code 041-301. Check the Rear Interlock Switch operation PL 18.3 Item 4. J1001 are fully seated. Refer to Figure 1.
a. If the fault persists, install new components as necessary: 3. Check the continuity of the harness between P/J100 and P/J1001.
• MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP). a. Install a new MCU-HVPS-C Harness IN Assembly.
b. Check the connection of the Rear Interlock Switch and the PWB LVPS. Verify P/ 4. Install a new HVPS PWB A (SCC) PL 18.2 Item 2 (MFP), PL 18.5 Item 1 (SFP).
J292 is fully seated. Refer to Figure 1. 5. If the fault persists, install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).
c. Check the connection of the PWB LVPS and the MCU PWB at P/J284 and P/J280
verify connections are fully seated and continuity of the cables between P/J284 <=>
P/J280.
i. Install a new LV MCU Harness Assembly PL 18.4 Item 5.
d. Install a new Rear Interlock Switch, PL 18.3 Item 4, (MFP), PL 18.7 Item 4 (SFP).
i. Install a new LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP).

Figure 1 MCU PWB to HVPS Harness

Figure 1 Fusing Assembly, MCU PWB, and LVPS Connections

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-327 091-300, 091-312
091-313, 402, 480-482, 913-929 Drum/CRUM RAP WARNING
091-313 CRUM ASIC Comm Fail. Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
091-402 DRUM CARTRIDGE K Life Over. death or injury. Moving parts can cause injury.

091-480 DRUM CARTRIDGE Y Life Over. Procedure

Perform the steps that follow:
091-481 DRUM CARTRIDGE M Life Over.
1. Switch off, then switch on the machine, GP 4.
091-482 DRUM CARTRIDGE C Life Over. 2. Remove, then reinstall the DRUM cartridge.
3. Verify the connection terminal of the CRUM inside the Xero Deve CRU Assembly (YMCK)
091-913 DRUM CARTRIDGE K Life End. PL 8.1 Item 1/2/3/4 broken for damage.
a. Install a new Xero Deve CRU Assembly (YMCK) PL 8.1 Item 1/2/3/4.
091-914 DRUM K CRUM Communication Fail.
4. Verify the DRUM cartridge CRUM connection between P/J400 and P/J401, P/J402, P/
J403, P/J404 for damage and continuity in the Harness Assembly Deve/Xero C PL 2.1
091-915 DRUM CRUM K Data Broken.
Item 9.
a. Install a new Harness Assembly Deve/Xero C PL 2.1 Item 9.
091-916 DRUM CRUM K Data Mismatch.
5. Verify connection and continuity between the Harness Assembly Deve/Xero C PL 2.1
091-917 DRUM Y CRUM Communication Fail. Item 9 and the MCU PWB at P/J400, P/J401, P/J402, P/J403, P/J404.
6. If the fault persists, install new components as necessary:
091-918 DRUM M CRUM Communication Fail. a. MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).
b. Harness Assembly Deve/Xero C PL 2.1 Item 9.
091-919 DRUM C CRUM Communication Fail.

091-920 DRUM CRUM Y Data Broken.

091-921 DRUM CRUM K Not Position.

091-922 DRUM CRUM M Data Broken.

091-923 DRUM CRUM C Data Broken.

091-924 DRUM CRUM Y Data Mismatch.

091-925 DRUM CRUM M Data Mismatch.

091-926 DRUM CRUM C Data Mismatch.

091-927 DRUM CRUM Y Not Position.

091-928 DRUM CRUM M Not Position.

091-929 DRUM CRUM C Not Position.

Initial Actions
Reseat the Drum Cartridges.

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091-400, 401, 405, 406, 411, 416, 421, 431, 436 DRUM/CRUM 091-407, 417, 427, 437 DRUM CRUM Trouble RAP
and Waste DRUM RAP 091-407 K Drum CRUM Trouble
091-400 To inform users to install a new Waster Toner Box.
091-417 Y Drum CRUM Trouble
091-401 Detected that replacement of the DRUM CARTRIDGE(K) is required.
091-427 M Drum CRUM Trouble
091-405 To inform users to install a new Waster Toner Box.
091-437 C Drum CRUM Trouble
091-406 Detected that replacement period of the DRUM CARTRIDGE(K) is close.
Procedure
091-411 Detected that replacement period of the DRUM CARTRIDGE(Y) is close. 1. Remove the Drum Cartridge of the associated fault code, then reinsert.
2. If the fault persists, install a new Drum Cartridge of the associated fault color.
091-416 Detected that replacement period of the DRUM CARTRIDGE(Y) is close.

091-421 Detected that replacement period of the DRUM CARTRIDGE(M) is close.

091-431 Detected that replacement period of the DRUM CARTRIDGE(C) is close.

091-436 Detected that replacement period of the DRUM CARTRIDGE(C) is close.

Procedure
Advise the customer to prepare a new DRUM Cartridge (K, Y, M, C) for the same type DRUM
cartridge notification.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-329 091-400, 401, 405, 406, 411, 416, 421, 431, 436, 091-
091-426, 427, 428, 429 Toner CRUM Trouble RAP 091-911 Waste DRUM Bottle Full RAP
091-407 Toner K CRUM Trouble 091-911 PV or Pixel Count exceeded the specified value after Waste DRUM Full Sensor is
turned on.
091-417 Toner Y CRUM Trouble
Procedure
091-427 Toner M CRUM Trouble
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
091-437 Toner C CRUM Trouble
2. Install a new Waste Toner Box with a new Waste Toner Box.
Procedure 3. Enter dC330 (094-202), and check the TONER FULL Sensor PL 5.1 Item 9 operation.
1. Remove the toner cartridge of the associated fault code, then reinsert. 4. Verify the connection at the TONER FULL Sensor PL 5.1 Item 9 and the MCU PWB PL
18.1 Item 1 are fully seated.
2. If the fault persists, install a new toner cartridge of the associated fault color.
5. Verify the voltage between the MCU PWB ground and P/J480PIN-10 +5VDC.
a. Check if the voltage between the MCU PWB ground and the P/J540PIN-7 is about
+5VDC.
i. Check the connection at the PWB LVPS and the MCU PWB P/J284 and P/
J280 are fully seated.
ii. Check the continuity between the PWB LVPS and the MCU PWB Is each cable
of P/J284 <=> P/J280.
• Install a new LV MCU Harness Assembly PL 18.8 Item 5.
iii. Check the voltage from the PWB LVPS (+5VDC). Voltage between the PWB
LVPS ground and the P/J284 PIN-5 should be about +5VDC.
iv. Check the connections at PWB LVPS and the MCU PWB, P/J284 and P/J280
are fully seated.
v. Check continuity between the PWB LVPS and the MCU PWB verify each cable
of P/J284 <=> P/J280 is continuous.
• Install a new LV MCU Harness Assembly PL 18.4 Item 5.
vi. Check the voltage from the PWB LVPS ground and the P/J284PIN-5 pin is
about +5VDC.
vii. If the fault persists, install new components as necessary:
• Toner Full Sensor PL 5.1 Item 9.
• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)

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091-426, 427, 428, 429, 091-911 2-330 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
092-312 to 092-315 ATC Sensor Fault RAP 092-318 to 092-321 ADC Patch System Fail RAP
092-312 DRUM density in the developer unit as detected by the ATC Y sensor abnormal. This 092-318 ADC Y Patch System Fail.
fault occurs when the difference between the maximum and minimum values in the ATC sensor
measurement set is lower than the threshold value. Detected (TC/SAD patch abnormal - pale color) Measurement result of potential/density patch
shows abnormally pale color. DRUM cartridge became empty (DRUM recovery does not work),
092-313 DRUM density in the developer unit as detected by the ATC M sensor abnormal. This although DRUM cartridge is not supposed to be empty.
fault occurs when the difference between the maximum and minimum values in the ATC sensor
measurement set is lower than the threshold value. 092-319 ADC M Patch System Fail.

092-314 DRUM density in the developer unit as detected by the ATC C sensor abnormal. This Detected (TC/SAD patch abnormal - pale color) Measurement result of potential/density patch
fault occurs when the difference between the maximum and minimum values in the ATC sensor shows abnormally pale color. DRUM cartridge became empty (DRUM recovery does not work),
measurement set is lower than the threshold value. although DRUM cartridge is not supposed to be empty.

092-315 DRUM density in the developer unit as detected by the ATC K sensor abnormal. This 092-320 ADC C Patch System Fail.
fault occurs when the difference between the maximum and minimum values in the ATC sensor
measurement set is lower than the threshold value. Detected (TC/SAD patch abnormal - pale color) Measurement result of potential/density patch
shows abnormally pale color. DRUM cartridge became empty (DRUM recovery does not work),
Procedure although DRUM cartridge is not supposed to be empty.
Perform the step that follows:
092-321 ADC K Patch System Fail.
1. Switch off, then switch on the machine, GP 4.

NOTE: This error will not occur in the field, and if by any chance it happens, it is caused Detected (TC/SAD patch abnormal - pale color) Measurement result of potential/density patch
by a machine setting failure before shipping. shows abnormally pale color. DRUM cartridge became empty (DRUM recovery does not work),
although DRUM cartridge is not supposed to be empty.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Remove the Imaging Unit for the affected color, then open the port where the toner drops
in. The auger should be visible in the toner port.

NOTE: If the toner port is already packed full of toner, replace the Imaging Unit.

2. Reinstall the Imaging Unit.

3. Enter Diagnostics GP 1. Select DC 330 Component Control, code 041-001 to energize
the LVPS. Press Start.
4. Perform the Tone-up Procedure from ETI 1433906.
CAUTION
Do not run the toner motor for more than 4 seconds.
5. Enter the code for the affected color; you should hear the Toner Dispense Motor run.
• Yellow 093-004
• Magenta 093-006
• Cyan 093-008
• Black 093-010
6. Remove the imaging unit, verify the toner port is full.

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 NOTE: If the toner port is full of toner, then the Toner Cartridge, Toner Dispense Motor, 092-606 ADC Fail RAP
and Toner Dispenser (Auger) are working correctly.
092-606 ADC Sensor Dirty
If the toner port is not full of toner, then a problem with the Toner Cartridge, Toner Dis-
pense Motor, or Toner Dispenser (Auger) exists. Procedure
If the machine ran out of toner and "starved" the developer, toning up the color will not WARNING
recover the machine, then a new Drum Cartridge Assembly, PL 8.1, of the affected color Ensure that the electricity to the machine is switched off while performing tasks that do
must be installed.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
7. If the toner port is empty, install new components in the following order: death or injury. Moving parts can cause injury.
a. Drum Cartridge Assembly for the affected color, PL 8.1. Perform the steps that follow:
b. Toner Cartridge for the affected color, PL 5.1. 1. Switch off, then switch on the machine, GP 4.
c. Dispense Drive Assembly Kit, PL 5.1 Item 99. 2. Perform ADJ 8.1 CTD (RAD) Sensor Cleaning.
d. Disp Assembly for the affected color, PL 5.1. 3. Check connection of the Sensor Assembly CTD (RAD Sensor).
4. If the fault persist, install a new Sensor Assembly CTD (RAD Sensor), PL 6.1 Item 8.
5. Install a new Imaging Drum (for corresponding color), PL 8.1.
6. Install a new IBT Unit, PL 6.1 Item 1.
7. Install a new HEAD ASSY LPH COLOR (corresponding color), PL 2.1.

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092-318 to 092-321, 092-606 2-332 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
092-675 to 092-678 ADC Fail RAP 092-916 Environment SNR Sensor Fail RAP
092-675 ADC Tone Patch Fail Y 092-916 The Environment Sensor detects the temperature abnormally.

092-676 ADC Tone Patch Fail M WARNING

Ensure that the electricity to the machine is switched off while performing tasks that do
092-677 ADC Tone Patch Fail C
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
092-678 ADC Tone Patch Fail K
Procedure
Procedure Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
WARNING
2. Install a new Color Toner Density (CTD) Sensor Assembly PL 6.1 Item 8.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Install new components as necessary:
1. Drum Cartridge (Y, M, C, K), PL 8.1.
2. Run the toner dispense motor for the color that is failing.
3. Compare the sound with another color to determine if there is a problem with the motor or
dispense.
4. Replace Toner Dispense Drive Assy (PL 5.1 Item 99) or the Dispense Assy (PL 5.1).
5. Transfer Belt Unit, PL 6.1 Item 1.
6. Head Assy LPH Colour, PL 2.1 Item 1.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-333 092-675 to 092-678, 092-916
093-339 Toner Drum CRUM Authentication Fail RAP 093-400 to 093-425 Drum Cartridge Near Empty RAP
093-339 Communication with CRUM authentication IC is abnormal. NAK is detected during 093-400 DRum Cartridge Near Empty (K).
communication with CRUM authentication IC.
093-406 Drum Cartridge Pre Near Empty (K)
Procedure
093-407 DRum Cartridge Pre Near Empty (Y)
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do 093-408 Drum Cartridge Pre Near Empty (M)
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. 093-409 DRum Cartridge Pre Near Empty (C)
1. Switch off, then switch on the machine, GP 4.
2. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP) 093-423 Drum Cartridge Near Empty (Y).

093-424 DRum Cartridge Near Empty (M).

093-425 Drum Cartridge Near Empty (C).

Procedure
Make ready to install a new Drum Cartridge of the same color.

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093-339 , 093-400 to 093-425 2-334 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
093-912 Toner Cartridge Empty (K) RAP 093-913 to 093-939 TONER CRUM Error RAP
093-912 Out of Black Toner (K) (MFP). 093-913 Check the Yellow Toner Cartridge (Y) Position (MFP)/ Insert Yellow Toner Cartridge.
(SFP).
Initial Actions
093-914 Check the Magenta Toner Cartridge (M) Position (MFP)/ Insert Magenta Toner Car-
WARNING tridge (SFP).
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 093-915 Check the Cyan Toner Cartridge (C) Position (MFP) / Insert Cyan Toner Cartridge.
death or injury. Moving parts can cause injury. (SFP).
1. Reseat the Toner (K) Cartridge, PL 5.1 Item 14.
2. Install a new Toner (K) Cartridge. 093-916 Check the Black Toner Cartridge (K) Position (MFP) / Insert Black Toner Cartridge
(SFP).
Procedure 093-924 Toner K CRUM Comm Fail.
1. Verify the connection between the DISP Assembly (K), PL 5.1 Item 5 and the CRUM
inside the Toner (K) Cartridge is free of dirt and foreign objects, clean as necessary. 093-925 Toner K CRUM Data Broken Fail.
2. Verify the connection terminal of the CRUM inside the Toner (K) Cartridge not damaged.
3. Verify the connection terminal of the DISP Assembly (K) is undamaged. 093-926 Toner K CRUM Data Mismatch Fail.
4. Verify the connection between the DISP Assembly (K) and the MCU PWB PL 18.1 Item 1
093-927 Toner Y CRUM Comm Fail.
(MFP), PL 18.5 Item 1 (SFP). Verify the connections at the DISP Assembly P/J111, P/
J112, P/J113, and P/J110 at the MCU PWB are fully seated.
093-928 Toner M CRUM Comm Fail.
5. Verify continuity of each cable between the DISP Assembly and the MCU PWB; P/J111,
P/J112, P/J113, P/J114<=> P/J110.
093-929 Toner C CRUM Comm Fail.
6. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).
093-933 Toner Y CRUM Data Broken Fail.

093-934 Toner M CRUM Data Broken Fail.

093-935 Toner C CRUM Data Broken Fail.

093-937 Toner Y CRUM Data Mismatch Fail.

093-938 Toner M CRUM Data Mismatch Fail.

093-939 Toner C CRUM Data Mismatch Fail.

Initial Actions
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Reseat the Toner Cartridge (YMCK).

Procedure
1. Verify the connection between the DISP Assembly (YMCK) PL 5.1 Item 2, PL 5.1 Item 3,
PL 5.1 Item 4, PL 5.1 Item 5 and the CRUM inside the Toner Cartridge (YMCK) is free of
dirt and foreign objects, clean as needed.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-335 093-912, 093-913 to 093-939
2. Verify the connection terminal of the CRUM inside the Toner Cartridge (YMCK) not dam- 094-310, 325, 326 CDC (RAD Sensor) Sensor Error RAP
aged.
094-310 Measurement result under CTD Sensor LED OFF condition exceeds upper limit.
a. Install a new Toner Cartridge (YMCK), PL 5.1.
3. Verify the connection terminal of the DISP Assembly (YMCK) is undamaged. 094-325 Measurement result under CTD Sensor LED OFF condition exceeds upper limit.
4. Verify the connection between the DISP Assembly (YMCK) and the MCU PWB PL 18.1
Item 1 (MFP), PL 18.5 Item 1 (SFP). Verify the connections at the DISP Assembly P/ 094-326 Measurement result under CTD Sensor LED OFF condition exceeds upper limit.
J111, P/J112, P/J113, and P/J110 at the MCU PWB are fully seated.
5. Verify continuity of each cable between the DISP Assembly and the MCU PWB; P/J111, Procedure
P/J112, P/J113, P/J114<=> P/J110. WARNING
6. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP). Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4.
2. Perform ADJ 8.1 CTD (RAD) Sensor Cleaning.
3. Verify the CTD Sensor Assembly PL 6.1 Item 8 is installed properly.
4. Check the connection between the CTD Sensor Assembly PL 6.1 Item 8 and the MCU
PWB PL 18.1 Item 1 at P/J140 and P/J141 are fully seated.
5. Check the continuity of each cable, P/J140 <=> P/J141, between the Sensor Assembly
CTD PL 6.1 Item 8 and the MCU PWB PL 18.1 Item 1.
6. Verify the voltage between the MCU PWB PL 18.1 Item 1 ground and P/J140-5 PIN-10 is
approximately +5VDC.
a. Check the connection at the PWB LVPS and the PWB MCU P/J284 and P/J280 are
fully seated.
b. Check the continuity between the PWB LVPS and the PWB MCU Is each cable of P/
J284 <=> P/J280.
• Install a new LV MCU Harness Assembly PL 18.8 Item 5.
c. Check the voltage from the PWB LVPS (+5VDC). Voltage between the PWB LVPS
ground and the P/J284PIN-5 should be about +5VDC.
i. Check the connections at PWB LVPS and the PWB MCU, P/J284 and P/J280
are fully seated.
ii. Check continuity between the PWB LVPS and the PWB MCU verify each cable
of P/J284 <=> P/J280 is continuous.
• Install a new LV MCU Harness Assembly PL 18.4 Item 5.
iii. Check the voltage from the PWB LVPS ground and the P/J284PIN-5 is about
+5VDC.
d. Install new components as necessary:
• CTD Sensor Assembly PL 6.1 Item 8.
• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)

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094-318 1st BTR Position Fail RAP i. Check the connections at PWB LVPS and the PWB MCU, P/J284 and P/J280
are fully seated.
094-318 1st BTR contact/retract did not complete within the start of operation through NVM.
ii. Check continuity between the PWB LVPS and the PWB MCU verify each cable
1st BTR Position Fail occurrence time.
of P/J284 <=> P/J280 is continuous.
Procedure • Install a new LV MCU Harness Assembly PL 18.4 Item 5.
iii. Close all interlock switches and verify the voltage from the PWB LVPS ground
WARNING and the P/J284-18 pin and the voltage from the PWB LVPS ground and the P/
Ensure that the electricity to the machine is switched off while performing tasks that do J284-20 pin is about +24VDC.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
d. Install new components as necessary:
death or injury. Moving parts can cause injury.
• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP)
1. Switch off, then switch on the machine, GP 4.
• LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP)
2. Enter diagnosis dC330 094-201, and check the K Mode Sensor PL 6.1 Item 11 operation.
4. Inspect the Transfer Belt Unit deformed or damaged.
a. Check the connection between the K Mode Sensor PL 6.1 Item 11 and the MCU
• Install a new Transfer Belt Unit, PL 6.1 Item 1.
PWB P/J466, P/J468. and P/J460 are fully seated
b. Check the continuity of each cable, P/J466 <=> P/J468, between the K Mode Sen-
sor PL 6.1 Item 11 and P/J468.
• Install a new Harness Assembly K-SNR-C, PL 18.4 Item 13.
c. Check the continuity between P/J468 and the MCU PWB PL 18.1 Item 1 of the
cables P/J468 <=> P/J460.
• Install a new Harness Assembly DEVE CL., PL 18.4 Item 12.
d. Check the connection at the PWB LVPS and the PWB MCU P/J284 and P/J280 are
fully seated.
e. Check the continuity between the PWB LVPS and the PWB MCU Is each cable of P/
J284 <=> P/J280.
• Install a new LV MCU Harness Assembly PL 18.8 Item 5.
f. Verify the voltage between the MCU PWB PL 18.1 Item 1 ground and P/J460-12 pin
is approximately +5VDC.
i. Verify the voltage from the PWB LVPS (+5VDC). Voltage between the PWB
LVPS ground and the P/J284PIN-5 should be about +5VDC.
ii. Check the connections at PWB LVPS and the PWB MCU, P/J284 and P/J280
are fully seated.
iii. Check continuity between the PWB LVPS and the PWB MCU verify each cable
of P/J284<=> P/J280 is continuous.
• Install a new LV MCU Harness Assembly PL 18.4 Item 5.
iv. Check the voltage from the PWB LVPS ground and the P/J284PIN-5 is about
+5VDC.
g. Install new components as necessary:
• K Mode Sensor PL 6.1 Item 11.
• MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).
3. Enter diagnosis dC330 094-003/004, and check the Clutch Assembly Switching (K
Clutch) operation.
a. Check the connection between the Clutch Assembly Switching Clutch (K Clutch) PL
3.1 Item 1 and the MCU PWB P/J464 and P/J460 are fully seated
b. Verify the voltage to the Clutch Assembly Switching Clutch (K Clutch) PL 3.1 Item 1
is approximately +24VDC.
c. Close all interlock switches. Voltage between the PWB MCU ground and the P/
J460-8 pin should read approximately +24VDC.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-337 094-318
096-918 DRUM CRUM Error RAP 099-396 to 099-399 Fuser Temperature Fault RAP
096-918 XC 3rd Party CRUM Detect Fail. 099-396 Fusing Ep U4 Noheat Center Fail. Temperature is not reached specified degrees
within specified time.
Initial Actions
099-397 Fusing Ep U4 Slowheat Center Fail. Temperature is not reached specified degrees
WARNING within specified time.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 099-398 Fusing Ep U4 Fastheat Center Fail. Over Temperature on Fusing Assembly detected.
death or injury. Moving parts can cause injury.
1. 093-912 Only Install a new DRUM (K) Cartridge. 099-399 Fusing Ep U4 Under Side Fail. Abnormal temperature of the Fusing Assembly is
detected.
2. Reseat the Toner Cartridge (YMCK).

Procedure
Procedure
1. Verify the connection between the DISP Assembly (YMCK) PL 5.1 Item 2, PL 5.1 Item 3,
WARNING
PL 5.1 Item 4, PL 5.1 Item 5 and the CRUM inside the Toner Cartridge (YMCK) is free of Ensure that the electricity to the machine is switched off while performing tasks that do
dirt and foreign objects, clean as needed. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
2. Verify the connection terminal of the CRUM inside the Toner Cartridge (YMCK) not dam-
aged. 1. Verify the Fusing Assembly PL 7.1 Item 1 and the drawer connector of the printer are
installed properly (without a bent pin, or any foreign or burnt objects, etc.).
a. Install a new Toner Cartridge (YMCK), (See User Guide for correct corresponding
Toner cartridge number. 2. Verify the connection between the Fusing Assembly PL 7.1 Item 1 and the MCU PWB PL
3. Verify the connection terminal of the DISP Assembly (YMCK) is undamaged. 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP), and the connection between the Fusing Assem-
bly PL 7.1 Item 1 and the LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP) at P/
4. Verify the connection between the DISP Assembly (YMCK) and the MCU PWB PL 18.1
J283, P/J275, P/J270, and P/J273 are fully seated. (Refer to Figure 1).
Item 1 (MFP), PL 18.5 Item 1 (SFP).
3. Verify the connection between the LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16
5.Verify the connections at the DISP Assembly P/J111, P/J112, P/J113, and P/J110 at
(SFP) and the MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP) at P/J284 and P/
the MCU PWB are fully seated.
J280 are fully seated.
6. Verify continuity of each cable between the DISP Assembly and the MCU PWB; P/J111, 4. Verify the Harness Assembly Fusing Assembly PL 18.3 Item 1 (MFP), PL 18.7 Item 1
P/J112, P/J113, P/J114<=> P/J110.
(SFP), continuity in each cable of P/J283<=> P/J275.
7. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).
5. Verify the LV MCU Harness Assembly PL 18.4 Item 5 (MFP), PL 18.8 Item 5 (SFP), conti-
nuity in each cable of P/J284<=> P/J280.
6. Install a new Fusing Assembly PL 7.1 Item 1.
7. Install a new LVPS PWB PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP).
8. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP).

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096-918, 099-396 to 099-399 2-338 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Figure 1 Fusing Assembly, MCU PWB, and LVPS Connections

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-339 099-396 to 099-399
Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
099-396 to 099-399 2-340 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 6. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
102-311 to 102-319 USB Dongle Errors RAP same operation where the error occurred.
102-311 USB dongle access failed during the initial installation by the USB dongle.

003-312 It was detected that MAC address of another M/C was recorded in the dongle during
the initial installation by the USB dongle.

102-313 An illegal IOT speed setting key was detected during the initial installation by the usb
dongle.

003-314 Setting the IOT speed setting key failed during the initial installation by the USB don-
gle.

102-315 Setting the SW Key failed during the initial installation by the USB dongle.

003-316 Setting the supply setting failed during the initial installation by the USB dongle.

003-317 Setting the page pack failed during the initial installation by the USB dongle.

102-318 Setting the country code failed during the initial installation by the USB dongle.

003-319 The NVM rewriting list process failed during the initial installation by the USB dongle.

Initial Actions
Obtain the following information from the customer.
• Job mode (Copy/Scan/Print/Fax)
• Type of job
• Job settings on the UI.
• To reproduce the error for troubleshooting purposes, the following will be required:.
– For network jobs: a copy of the output report and the network configuration.
– For print jobs: the PRN file.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Boot Mode.
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
3. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
4. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
5. Perform GP 15, 03. NVRAM INIT MODE.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-341 102-311 to 102-319
102-356 EWS Soft Fail RAP 103-314 Prohibited Originals RAP
102-356 Fatal error related to EWS. 103-314 Possible prohibited originals (system fail).

Initial Actions Initial Actions

Advise the customer to ensure that the machine’s network port settings are correct. Verify that the customer is not attempting to make copies of documents protected by law such
as currency, government bonds or postage stamps.
Obtain the following information from the customer.
• Job mode (Copy/Scan/Print/Fax) Procedure
• Type of job WARNING
• Job settings on the UI.
Ensure that the electricity to the machine is switched off while performing tasks that do
• To reproduce the error for troubleshooting purposes, the following will be required:. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
– For network jobs: a copy of the output report and the network configuration. death or injury. Moving parts can cause injury.
– For print jobs: the PRN file. Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
Procedure 2. Reload the software, GP 9.
WARNING 3. Perform GP 15, 03. NVRAM INIT MODE.
4. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Boot Mode.
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
3. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
4. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
5. Check the connection between the ESS PWB and the customer network or USB-con-
nected workstation, then turn on the power.
6. Perform Special Boot Mode 03 NVRAM Initialization Mode, GP 15.
7. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.

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102-356, 103-314 2-342 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
116-210, 116-211 Media Reader Error RAP 116-212 ESS Error RAP
116-210 Fatal error of reader. 116-212 MediaLib internal logic error has occurred.

116-211 Connection cable disconnected. 116-220 The downloader software that processes downloads within the ESS failed to initialize
during transition into download mode.
Procedure
WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow: death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4. Perform the steps that follow:
2. Check the Front USB Harness Assembly PL 18.1 Item 14 with the power OFF and verify 1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
there are no anomalies with the harness. Refer to GP 15 Special Boot Mode.
a. Install a new Front USB Harness Assembly PL 18.1 Item 14. 2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
3. Perform GP 15, 03. NVRAM INIT MODE.
3. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
4. The error persists, install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).
machine, GP 4 to perform the same operation where the error occurred.
4. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
5. Perform GP 15, 03. NVRAM INIT MODE.
6. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-343 116-210, 116-211, 116-212
116-314 Ethernet Address Fail RAP 116-321, 322, 328, 329, 338 Software Error RAP
116-314 An Ethernet error was detected. 116-321 Due to an error in software processing, subsequent processes cannot be performed.

Initial Actions 116-322 Due to an error in software processing, subsequent processes cannot be performed.
This fault may occur if the printer is set to obtain a TCP/IP address through DHCP but it is not
116-328 A failure was detected in the level 2 cache built in the CPU.
connected to a DHCP network.

• Advise the customer to verify the printer settings are correct for the network the printer is 116-329 A system call error related to the serial I/F was detected.
connected to.
116-338 Overall JBA fatal error. Due to an error in software processing, subsequent processes
cannot be performed.
Procedure
WARNING Initial Actions
Ensure that the electricity to the machine is switched off while performing tasks that do Obtain the following information from the customer.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause • Job mode (Copy/Scan/Print/Fax)
death or injury. Moving parts can cause injury.
• Type of job
Perform the steps that follow:
• Job settings on the UI.
1. Switch off, then switch on the machine Refer to, GP 4.
• To reproduce the error for troubleshooting purposes, the following will be required:.
2. Check that the ethernet cable is correctly installed and the port to the network is active.
– For network jobs: a copy of the output report and the network configuration.
Check the machine connection for network activity lights on the ethernet card.
– For print jobs: the PRN file.
3. Check the type of network the machine is connected to is DHCP or are TCP/IP addresses
statically assigned in the printer.
4. Check the network settings in the UI. Verify the machine is setup for correct network con- Procedure
nectivity. WARNING
• If the network is DHCP, set the UI network seating for DHCP addressing. Ensure that the electricity to the machine is switched off while performing tasks that do
• If the network requires a static TCP/IP address set in the UI, verify the TCP/IP, DNS, not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
and gateway addresses are correct for the network. death or injury. Moving parts can cause injury.
5. Perform 01. JOB LOG CLEAR MODE (refer to GP 15 Special Boot Modes), then run the Perform the steps that follow:
job creating the fault again. 1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
6. If the fault persists, perform STORAGE DEVICE INITIALIZE MODE (refer to GP 15 Spe- Refer to GP 15 Special Boot Mode.
cial Boot Modes), then run the job creating the fault again. 2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
7. Print a configuration report to check the version of the controller ROM, then upgrade the est software revision. Refer to GP 9 Firmware Version Upgrade.
software. Refer to, GP 9. 3. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
8. Verify the eMMC PWB is fully seated in the socket of the ESS PWB, PL 18.1 Item 5 machine, GP 4 to perform the same operation where the error occurred.
(MFP), PL 18.5 Item 5 (SFP). 4. Verify the wire harness connections on each board are installed properly, then perform
9. Perform GP 15, 03. NVRAM INIT MODE. the same operation creating the error.
10. If the fault persists, install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) 5. Perform GP 15, 03. NVRAM INIT MODE.
and perform the same operation where the error occurred. 6. Install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
11. If the fault persists, remove the new ESS PWB, then install the original ESS PWB. Con- same operation where the error occurred.
tact Support for further instructions.

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116-323 ESS NVRAM W/R Check Fail RAP 116-324, 116-328 Exception Fail RAP
116-323 During a Read/Write check at power on, OS/DD detects an HW error with the NVRAM 116-324 A fatal software exception error has occurred in the controller PWB CPU.
PWB.
116-328 A failure was detected in the Level 2 Cache built in the CPU.
Procedure
NOTE: This error is often caused by a corrupt print file, wrong printer driver or a corrupt printer
WARNING driver.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Initial Actions
death or injury. Moving parts can cause injury. Disconnect the printer from the network or USB then switch off, then switch on the machine,
Perform the steps that follow: GP 4. If the fault is fixed, reconnect the network and retest. If the error persists, purge all print
1. Switch off, then switch on the machine, GP 4. files from the print server and/or individual workstations and retest.
2. Disconnect and reconnect the ESS PWB and switch on the machine.
a. Perform GP 15, 03. NVRAM INIT MODE. Procedure
b. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP). WARNING
3. After installation of the ESS PWB, SN mismatch will occur. perform dC132 to correct the Ensure that the electricity to the machine is switched off while performing tasks that do
SN mismatch issue. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
4. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu. death or injury. Moving parts can cause injury.
Refer to GP 15 Special Boot Mode. Perform the steps that follow:
5. Check the version of Controller ROM. If it is not the latest, download and update to the lat- 1. Switch off, then switch on the machine, GP 4.
est software revision. Refer to GP 9 Firmware Version Upgrade. 2. Perform GP 15, 03. NVRAM INIT MODE.
6. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the 3. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).
machine, GP 4 to perform the same operation where the error occurred. 4. Reload the software, GP 9.
7. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
8. Perform GP 15, 03. NVRAM INIT MODE.
9. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-345 116-323, 116-324, 116-328
116-325 ESS Fan Fail RAP 116-331 File System Fail RAP
116-325 An error occurred in the rotation of the ESS fan. 116-331 A log related error was detected.

Procedure Procedure
Not applicable to this machine, for information only. WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Start the machine in SPECIAL BOOT MODES. Refer to, GP 15.
2. Perform 01. JOB LOG CLEAR, then run the job creating the fault again.
3. If the fault persists, enter SPECIAL BOOT MODES. Refer to, GP 15. Perform STORAGE
DEVICE INITIALIZATION, then run the job creating the fault again.
4. If the fault persists, contact Support for further instruction.

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116-325, 116-331 2-346 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
116-334 ESS NVRAM Data Compare Fail 116-342, 393, 394 ROM Version Incorrect RAP
116-334 During a check of Read/Write at power on, System Cont detects (ESS-NVRAM with 116-342 Fatal error related to the SNMP agent.
factory settings is installed) or (Illegal ESS-NVRAM data is occurring). Because data for initial-
ization in ESS-ROM is written on ESS-NVRAM data when 116-334 is detected, powering off 116-393 AAA manager fatal error.
and on after that causes System Fails (124-3xx) that indicate mismatches in various data
between the three locations. 116-394 Abnormal authentication mode and accounting mode settings detected during AAA
manager boot sequence.
Procedure
WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do 1. Reload the software, GP 9.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Disconnect and reconnect the ESS PWB and turn on the power.
a. Install a new PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).
3. After installation of the ESS PWB, SN mismatch will occur. perform dC132 to correct the
SN mismatch issue.
4. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Boot Mode.
5. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
6. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
7. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
8. Perform GP 15, 03. NVRAM INIT MODE.
9. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-347 116-334, 116-342, 393, 394
116-343, 346, 357, 359 Main PWB Error RAP 116-348, 349, 358, 360, 374 Redirecter Fail RAP
116-343 An error was detected in the IC in the ESS PWB. 116-348 Various fatal errors detected in the redirecter.

116-346 A response such as system function recall error was detected. 116-349 An error occurred when calling the Pflite function using the SIF.

116-357 PS Fatal System Error 116-358 Fatal error related to salutation.

116-359 Fatal error in PLW. 116-360 Fatal error related to SMB.

Initial Actions 116-374 Fatal error of auto SW.

Obtain the following information from the customer.
• Job mode (Copy/Scan/Print/Fax)
Initial Actions
Obtain the following information from the customer.
• Type of job
• Job mode (Copy/Scan/Print/Fax)
• Job settings on the UI.
• Type of job
• To reproduce the error for troubleshooting purposes, the following will be required:.
• Job settings on the UI.
– For network jobs: a copy of the output report and the network configuration.
• To reproduce the error for troubleshooting purposes, the following will be required:.
– For print jobs: the PRN file.
– For network jobs: a copy of the output report and the network configuration.
– For print jobs: the PRN file.
Procedure
WARNING
Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause WARNING
death or injury. Moving parts can cause injury. Ensure that the electricity to the machine is switched off while performing tasks that do
Perform the steps that follow: not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Boot Mode. Perform the steps that follow:
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat- 1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
est software revision. Refer to GP 9 Firmware Version Upgrade. Refer to GP 15 Special Boot Mode.
3. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the 2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
machine, GP 4 to perform the same operation where the error occurred. est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Verify the wire harness connections on each board are installed properly, then perform 3. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
the same operation creating the error. machine, GP 4 to perform the same operation where the error occurred.
5. Perform GP 15, 03. NVRAM INIT MODE. 4. Verify the wire harness connections on each board are installed properly, then perform
6. Install a new Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and the same operation creating the error.
perform the same operation where the error occurred. 5. Perform GP 15, 03. NVRAM INIT MODE.
6. Install a new Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and
perform the same operation where the error occurred.

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116-343, 346, 357, 359, 116-348, 349, 358, 360, 374 2-348 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
116-355 Agent Soft Fail RAP 116-363, 370, 373, 376 Fatal Error RAP
116-355 Fatal error related to the SNMP Agent. 116-363 BMLinkS/print service software failure.

Initial Actions 116-370 Fatal error of XJCL.

Advise the customer to ensure that the machine’s network port settings are correct.
116-373 Fatal error related to dynamic DNS.

Procedure 116-376 Port 9100 software fail.

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
Initial Actions
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Advise the customer to ensure that the machine’s network port settings are correct.
death or injury. Moving parts can cause injury.
Perform the steps that follow: Procedure
1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu. WARNING
Refer to GP 15 Special Boot Mode.
Ensure that the electricity to the machine is switched off while performing tasks that do
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
est software revision. Refer to GP 9 Firmware Version Upgrade. death or injury. Moving parts can cause injury.
3. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
Perform the steps that follow:
machine, GP 4 to perform the same operation where the error occurred.
1. Switch off, then switch on the machine, GP 4.
4. Check the connection between the ESS PWB and the customer network or USB-con-
2. Check the version of Controller ROM.
nected workstation, then turn on the power.
a. Verify the machine software version is the latest revision, download and install the
5. Perform GP 15, 03. NVRAM INIT MODE.
latest software if it is not. Refer to GP 9 Firmware Version Upgrade.
6. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
3. Check the connection between the ESS PWB and the customer network or USB-con-
same operation where the error occurred.
nected workstation, then turn on the power.
4. Perform GP 15, 03. NVRAM INIT MODE.
5. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-349 116-355, 116-363, 370, 373, 376
116-364, 365, 366, 368, 371, 372, 375, 377 SW Fail RAP 8. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
116-364 An error in the timer was detected.
9. Perform GP 15, 03. NVRAM INIT MODE.
116-365 Fatal error of the SPL. 10. Install a new Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and
perform the same operation where the error occurred.
116-366 Print utility operational failure, report generator operational failure.

116-368 Fatal error of DumpPrint.

116-371 PCL decomposer software failure.

116-372 Fatal error of P-formatter.

116-375 A response such as system function recall error was detected.

116-377 Video DMA failure was detected.

Initial Actions
Obtain the following information from the customer.
• Job mode (Copy/Scan/Print/Fax)
• Type of job
• Job settings on the UI.
• To reproduce the error for troubleshooting purposes, the following will be required:.
– For network jobs: a copy of the output report and the network configuration.
– For print jobs: the PRN file.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Perform 04. HDD FORMAT MODE (refer to GP 15 Special Boot Modes).
3. Disconnect and reconnect the ESS PWB and turn on the power.
a. Perform GP 15, 03. NVRAM INIT MODE.
b. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).
4. After installation of the ESS PWB, SN mismatch will occur. perform dC132 to correct the
SN mismatch issue.
5. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Boot Mode.
6. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
7. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.

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116-364, 365, 366, 368, 371, 372, 375, 377 2-350 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
116-378, 379, 395 MCR/MCC Soft Fail RAP 116-381 ABL Version Fail RAP
116-378 Fatal error related to MCR. Due to an error in software processing, subsequent pro- 116-381 ABL did not match the ABL version information on the NVM, or corrupted data was
cesses cannot be performed. detected.

116-369 Fatal error related to MCC. Due to an error in software processing, subsequent pro- Procedure
cesses cannot be performed.
1. Switch off, then switch on the machine, GP 4.
2. Perform Clear Controller NVM on the system. As this will clear all address information,
116-395 Fatal error related to USB.
Request permission from the user before performing this.
Initial Actions
Advise the customer to ensure that the machine’s network port settings are correct.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Check the version of Controller ROM.
a. Verify the machine software version is the latest revision, download and install the
latest software if it is not. Refer to GP 9 Firmware Version Upgrade.
3. Check the connection between the ESS PWB and the customer network or USB-con-
nected workstation, then turn on the power.
4. Install a new PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the same operation
where the error occurred.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-351 116-378, 379, 395, 116-381
116-382 ABL Initialize Fail RAP 116-384, 116-385 DCS/IDC Software Fail RAP
116-382 ABL has failed to access the NVM. 116-384 DCS-related fatal error. Due to an error in software processing, subsequent processes
cannot be performed.
Procedure
116-385 Fatal error related to IDC. Due to an error in software processing, subsequent pro-
WARNING cesses cannot be performed.
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Initial Actions
death or injury. Moving parts can cause injury.
Obtain the following information from the customer.
Perform the steps that follow:
• Job mode (Copy/Scan/Print/Fax)
1. Switch off, then switch on the machine, GP 4.
• Type of job
2. Enter dC131. Set NVM value 790-664 to 0.
• Job settings on the UI.
3. Reload the software, GP 9.
• To reproduce the error for troubleshooting purposes, the following will be required:.
4. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1(SFP)
– For network jobs: a copy of the output report and the network configuration.
and the ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5(SFP) are securely connected.
Make sure all surface mounted modules on both PWBs are securely connected. – For print jobs: the PRN file.
5. Perform GP 15, 03. NVRAM INIT MODE.
6. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP). Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Boot Mode.
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
3. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
4. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
5. Perform GP 15, 03. NVRAM INIT MODE.
6. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.

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116-382, 116-384, 116-385 2-352 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
116-391 Illegal Code RAP 116-396 FIPS140 Self Test Fail RAP
116-391 Country code/territory code/paper size group setting error detected. 116-396 At start, the FIPS140 encryption module self-test has detected a failure. Self test error
due to illegal ROM (FW).
Procedure
WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow: death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4. Perform the steps that follow:
2. The error persists, enter dC131. Make sure NVM values 700-165, 700-338 and 700-402 1. Switch off, then switch on the machine, GP 4.
are correct. Change the values as necessary. 2. Reload the software, GP 9.

Revised BUS Update: July 2020 10/2017 Status Indicator RAPs

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-353 116-391, 116-396
116-397 Illegal Setting Area Coverage Threshold RAP 116-399 Initialization RAP
116-397 The plain total color judge threshold setting is incorrect. 116-399 The machine remains in initializing state even after 10 minutes has passed since it
has started up (not including the startup after power save).
Procedure
WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do WARNING
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Ensure that the electricity to the machine is switched off while performing tasks that do
death or injury. Moving parts can cause injury. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Perform the steps that follow: death or injury. Moving parts can cause injury.
1. Switch off, then switch on the machine, GP 4. Perform the steps that follow:
2. Enter dC131. Make sure the value of 720-061 is higher than 720-060. Adjust the values 1. Switch off, then switch on the machine, GP 4.
as necessary.

Status Indicator RAPs 10/2017 Revised BUS Update: July 2020

116-397, 116-399 2-354 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
116-703 Postscript Language RAP 116-704 to 116-709, 716, 717 Media Reader Format RAP
116-703 There is a problem in the PostScript data and an error occurred in PostScript grammar 116-704 The MediaLib detected this error while performing the operation that requires access
interpretation or language interpretation. to media.

Procedure 116-705 The MediaLib detected this error while performing the operation that requires access
Perform the steps that follow: to media.

1. Change any possible mechanical settings for corrective actions or detection conditions
116-706 The MediaLib detected this error while performing the operation that requires access
and repeat the operation.
to media.
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade. 116-707 The MediaLib detected this error while performing the operation that requires access
3. Switch off, then switch on the machine, GP 4. Get the procedures for reproducing an error to media.
according to the operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution. 116-708 The MediaLib detected this error while performing the operation that requires access
b. Check the job settings from the Panel. to media.

c. Collect other information as much as possible to reproduce the error.

116-709 The MediaLib detected this error while performing the operation that requires access
4. The ESS PWB rarely fails, contact Technical Support for further instructions. to media.

116-716 The MediaLib detected this error while performing the operation that requires access
to media.

116-717 The MediaLib detected this error while performing the operation that requires access
to media.

Procedure
Perform the steps that follow:
1. Advise the customer to check the contents in the media for errors from the PC:
a. Check the file format/directory and selected mode (digital camera print/document
print).
b. Check whether the printed file attribute information is displayed.
c. Check whether the print file images are displayed.
d. Check whether the printed file attribute information is displayed.
e. Inform the customer that the media may be defective.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-355 116-703, 116-704 to 116-709, 716, 717
116-710 HP-GL/2 Overflow RAP 116-714 HP-GL/2 Command Error RAP
116-710 HP-GL/2 overflow. 116-714 HP-GL/2 command error occurred.

Procedure Procedure
Increase the HP-GL spool size. Perform the steps that follow:
1. Reload the software, GP 9.

Status Indicator RAPs 10/2017 Revised BUS Update: July 2020

116-710, 116-714 2-356 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
116-719 XPIF Parameter Cancelled RAP 116-720 PCL Memory Low Page Simplified RAP
116-719 Cancellation of the parameter(s) disabled by XPIF. 116-720 PCL Memory Low, Page Simplified

Procedure Procedure
Some of the parameters are disabled by XPIF so the device cannot execute them. Advise the • Deactivate the unnecessary ports.
customer to cancel the disabled parameter(s). • Adjust various buffer memory sizes.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-357 116-719, 116-720
116-721 to 116-724, 726, 727, 728 Color Print Permissions 116-738 Size/Orientation Mismatch RAP
RAP 017-738 Form overlay is impossible because the size/orientation of the form’s drawing is differ-
ent from that of the paper.
116-721 Color printing is prohibited in this time zone. Output changed to monochrome.

017-722 Color printing prohibited. Output changed to monochrome. Procedure

Advise the customer to select paper that has the same size and orientation as the registered
017-723 Color print attempted from a prohibited application. Output changed to monochrome. form.

017-724 Single sided print attempted from a prohibited application. Output changed to duplex.

017-726 Color, single sided print attempted. Output changed to monochrome, duplex.

017-727 Single sided print attempted. Output changed to duplex.

017-728 Prohibited print attempted. Output changed to acceptable output.

Procedure
Advise the customer to set the permissions as required.

Status Indicator RAPs 10/2017 Revised BUS Update: July 2020

116-721 to 116-724, 726, 727, 728, 116-738 2-358 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
116-739, 741, 742, 743 Out of Memory RAP 116-740 Arithmetic Error RAP
017-739 The form/logo data cannot be registered due to insufficient ram. 017-740 The value calculated in the interpreter exceeded the limit.

017-741 The form data cannot be registered due to the restriction on the no. of forms. Procedure
Advise the customer to upgrade the driver.
017-742 The logo data cannot be registered due to the restriction on the no. of logos.

017-743 The received data (form/logo) exceeded the registered buffer size.

Procedure
After checking the registered forms/logos using the Operation Panel utility, Advise the cus-
tomer to delete any unnecessary forms or logos.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-359 116-739, 741, 742, 743, 116-740
116-746 Selected Form Not Registered RAP 116-747, 116-748 Invalid Page Data RAP
017-746 The specified form is not registered. 017-747 After subtracting the paper margin from the valid coordinate area, the result of the cal-
culation will be negative.
Procedure
Advise the customer to use a registered form or register the required form. 017-748 Drawing data does not exist in the page data.

Procedure
Advise the customer to repeat the operation.

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116-746, 116-747, 116-748 2-360 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
116-749 PostScript Font Error RAP 116-750 Banner Sheet Cancelled RAP
017-749 Job was aborted because the specified font is not found. 017-750 Banner sheet was cancelled.

Procedure Procedure
Advise the customer to add the necessary font, or specify a substitute font. Advise the customer to set the banner sheet feed tray status to normal or change the banner
sheet feed tray.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-361 116-749, 116-750
116-752 Print Job Ticket RAP 116-771 to 116-780 Invalid JBIG Parameter RAP
116-752 The machine received a print job ticket sent together with a PDF but the job ticket data 116-771 An incorrect JBIG parameter DL was automatically corrected.
includes printing instructions that are not supported by the machine.
116-772 An incorrect JBIG parameter D was detected and automatically corrected.
Initial Actions
116-773 An incorrect JBIG parameter P was detected and automatically corrected.
Obtain the following information from the customer.
• Job mode (Copy/Scan/Print/Fax)
116-774 An incorrect JBIG parameter YD was detected and automatically corrected.
• Type of job
• Job settings on the UI. 116-775 An incorrect JBIG parameter L0 was detected and automatically corrected.
• To reproduce the error for troubleshooting purposes, the following will be required:.
116-776 An incorrect JBIG parameter MX was detected and automatically corrected.
– For network jobs: a copy of the output report and the network configuration.
– For print jobs: the PRN file. 116-777 An incorrect JBIG parameter MY was detected and automatically corrected.

Procedure 116-778 An incorrect JBIG parameter VLENGTH was detected and automatically corrected.
WARNING 116-780 The system detected an error in the document attached to the E-mail to XXX
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause Procedure
death or injury. Moving parts can cause injury.
For information only. No service action necessary.
Perform the steps that follow:
1. Advise the customer to:
a. Re-run the job.
b. Print to a machine that supports the printing instructions.
2. Change any possible mechanical settings for corrective actions or detection conditions
and repeat the operation.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Turn the power off and on. Get the procedures for reproducing an error according to the
operation that was performed when the error occurred.
a. Check the exact occurrence timing during job execution.
b. Check the job settings from the Panel.
c. Collect other information as much as possible to reproduce the error.
5. The ESS PWB rarely fails, contact Technical Support for further instructions.

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117-310 WSD Scan S/W Fail RAP 117-312 Device Self Test Error RAP
117-310 A problem occurred in the processing of WSD scan service software, causing the pro- 117-312 In an OS self program determination test, it was detected that the checksum value
cessing to discontinue. and the mini OS/program were different.

Initial Actions Procedure

Obtain the following information from the customer. WARNING
• Job mode (Copy/Scan/Print/Fax) Ensure that the electricity to the machine is switched off while performing tasks that do
• Type of job not need electricity. Refer to GP 10. Disconnect the power cord. Electricity can cause
• Job settings on the UI. death or injury. Moving parts can cause injury.
• To reproduce the error for troubleshooting purposes, the following will be required:. Perform the steps that follow:
– For network jobs: a copy of the output report and the network configuration. 1. Reload the software, GP 9.
– For print jobs: the PRN file. 2. Perform GP 15, 03. NVRAM INIT MODE.
3. The error persists, Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Boot Mode.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
5. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
6. Perform GP 15, 03. NVRAM INIT MODE.
7. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-363 117-310, 117-312
117-313, 117-314 Geographic Region Change Fail RAP 117-315 Contract Type/Geographic Region Changed RAP
117-313 The geographic region change command from the PJL can not be implemented. 117-315 The geographic region and contract type change command from the PJL was imple-
mented.
117-314 The contract type change command from the PJL can not be implemented.
Procedure
Procedure Advise the customer to install the correct CRUs for the changed geographic region and con-
Perform the steps that follow: tract type.
1. Switch off, then switch on the machine, GP 4.
2. Advise the customer to install the latest PC software from the Xerox website.
3. Reload the software, GP 9.
4. Perform GP 15, 03. NVRAM INIT MODE.
5. The error persists, Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).

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117-313, 117-314, 117-315 2-364 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
117-316 Contract Manager Software Fail RAP 117-317, 117-318 Contract Manager PPP RAP
117-316 When the contract manager is running, it can no longer perform task control due to 117-317 The contract manager detected that the PPP contract has ended.
software malfunction.
117-318 The contract manager detected that the DC command write that was performed at the
Procedure end of a PPP contract has failed.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
Procedure
Advise the customer to wait for the machine to reboot.
2. Reload the software, GP 9.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-365 117-316, 117-317, 117-318
117-319 eMMC PWB Program or Font Data Access RAP 117-320 to 117-324, 327, 329, 338 eMMC PWB Fail RAP
117-319 When attempting to extract programs and font data from the eMMC PWB into the 117-320 When starting, the eMMC PWB hardware error was detected by SysCheckMemory.
memory immediately after Power ON, an access error occurs and retrying still results in access
failure. 117-321 When starting, the installed eMMC PWB was detected to be unsupported by Sys-
CheckMemory.
Initial Actions
117-322 When starting, eMMC encryption error was detected by SysCheckMemory.
Obtain the following information from the customer.
• Job mode (Copy/Scan/Print/Fax) 117-323 When starting, eMMC PWB file system access error was detected by SysCheckMem-
• Type of job ory.
• Job settings on the UI.
• To reproduce the error for troubleshooting purposes, the following will be required:. 117-324 When the OS is starting up, the system detected that the eMMC PWB is meant for
another product and an error is issued.
– For network jobs: a copy of the output report and the network configuration.
– For print jobs: the PRN file. 117-327 Hardware fault processing of NVRAM area/access on the eMMC PWB.

Procedure 117-329 When starting up, the eMMC PWB was detected to be not connected by the OS or
SysCheckMemory.
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do 117-338 Fault in the connection with eMMC PWB is detected by the controller.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury. Initial Actions
1. Check the job settings from the UI.
1. Switch off, then switch on the machine, GP 4. 2. Collect other information as much as possible to reproduce the error.
2. Perform the LONGDIAG MODE by the Special booting. Refer to GP 15 Special Boot • For Jobs that went through a network, also collect the output report and the network
Mode. configuration.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat- • For Print, also obtain the PRN file of the Job if possible.
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
Procedure
5. Verify the harness connections on each board are fully seated on each board and no WARNING
physical issues with the harness exists, then repeat the operation. Ensure that the electricity to the machine is switched off while performing tasks that do
6. Perform GP 15, 03. NVRAM INIT MODE. not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
7. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.
If the system is not restored after the ESS PWB PL 18.1 Item 9 has been replaced, reinstall the 1. Switch off, then switch on the machine, GP 4.
original ESS PWB. 2. Reload the software, GP 9.
3. Initialize the eMMC, GP 15.

NOTE: After performing GP 15 it may be necessary to perform dC132 to verify all Device
IDs are same.

4. Perform the LONGDIAG MODE by the Special booting. Refer to GP 15 Special Boot
Mode.
5. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
6. Verify the harness connections on each board are fully seated on each board and no
physical issues with the harness exists, then repeat the operation.
7. Perform GP 15, 03. NVRAM INIT MODE.

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117-319, 117-320 to 117-324, 327, 329, 338 2-366 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
8. Perform GP 15, 03. NVRAM INIT MODE. 117-325, 117-326 Access Fail RAP
9. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
117-325 Failed to obtain RTC timer value due to hardware problem in the contract function.
same operation where the error occurred.
If the system is not restored after the ESS PWB PL 18.1 Item 9 has been replaced, reinstall the 117-326 Software fault processing of NVRAM area/access.
original ESS PWB.
Procedure
1. Switch off, then switch on the machine, GP 4.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-367 117-320 to 117-324, 327, 329, 338, 117-325, 117-326
117-330, 118-311 Soft Fail RAP 117-332, 117-335 Uninitialized or Invalid NVM RAP
117-330 Problem occurs at software processing, and processing is unable to proceed. 117-332 An uninitialized NVM that was used for another device was recognized.

118-311 Problem occurs at software processing, and processing is unable to proceed. 117-335 Invalid NVM of Convert Fail detected at startup after the power is cut off during the
NVM Map convert.
Initial Actions
Advise the customer to ensure that the machine’s network port settings are correct.
Procedure
Initialize the NVM, perform dC301 NVM Initialization.
Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Perform the same operation and check whether the problem is reoccurring.
3. Check whether HTTP and HTTPS have started up normally and are operable. As data is
obtained via SNMP for the Alert section, it depends on whether the SNMP Agent has
started up normally.
4. Verify the machine software version is the latest revision, download and install the latest
software if it is not. Refer to GP 9 Firmware Version Upgrade.
5. Check the connection between the ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5(SFP)
and the customer network or USB-connected workstation, then turn on the power.
6. Perform GP 15, 03. NVRAM INIT MODE.
7. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.

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117-330, 118-311, 117-332, 117-335 2-368 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
117-333, 348, 364 Uninitialized or Used eMMC RAP 117-343 Log Sending Parameter Fail RAP
117-333 An uninitialized eMMC PWB that was used for another device was recognized. 117-343 An incorrect setting of the log transfer function was detected.

117-348 An uninitialized eMMC PWB that was used for another device was recognized. Initial Actions
Obtain the following information from the customer.
117-364 Key Fail.
• When the Image Log function is disabled and the Auto Transfer function is enabled, Trans-
fer in Job Units is set.
• The encryption key file was corrupted.
• When the Job Log Auto Transfer function is disabled and the Auto Transfer function of the
• The TPM key information file was corrupted.
log is set to enabled.
• When automatically restoring the encryption key file, there was no TPM backup file or it
• Job settings on the UI.
was corrupted.
• To reproduce the error for troubleshooting purposes, the following will be required:.
• Either of the access key information, MAC address, or serial number held in the SEEP
area was changed. – For network jobs: a copy of the output report and the network configuration.
• Failed to decrypt the encryption key in TPM. – For print jobs: the PRN file.
Procedure
Perform Storage Device Initialize Mode (refer to GP 15 Special Boot Modes) to initialize the Procedure
eMMC PWB in the machine. WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
NOTE: After performing GP 15 Special Boot Modes, it may be necessary to perform dC132
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
Device ID / Billing Data to verify if all Device IDs are the same.
death or injury. Moving parts can cause injury.
1. Advise the customer to change the setting of Log Transfer function:
• For detection condition 1, change the operation method for Log Auto Transfer to any-
thing other than (Transfer in Job Units).
• For detection condition 2, change the Auto Transfer function of the log to disable it.
2. Perform the LONGDIAG MODE by the Special booting. Refer to GP 15 Special Boot
Mode.
3. Verify the machine software version is the latest revision, download and install the latest
software if it is not. Refer to GP 9 Firmware Version Upgrade.
4. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
5. Verify the harness connections on each board are fully seated on each board and no
physical issues with the harness exists, then repeat the operation.
6. Perform GP 15, 03. NVRAM INIT MODE.
7. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.
If the system is not restored after the ESS PWB PL 18.1 Item 9 has been replaced, reinstall the
original ESS PWB.

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117-344 Invalid User Job Type Fail RAP 117-345 SSMM Batch Setting Duration Fail RAP
117-344 The applicable user job cannot be executed at the system level. 117-345 During the batch setting of LoDeM, a reboot occurred due to a change in system data.

Procedure Procedure
1. Switch off, then switch on the machine, GP 4. WARNING
2. For Public Print, check whether it is set to be stored as Charge Print. Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. For a single occurrence, take no action.
2. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
Refer to GP 15 Special Boot Mode.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
5. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
6. Perform GP 15, 03. NVRAM INIT MODE.
7. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.

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117-344, 117-345 2-370 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
117-354, 356, 358 Job Limit System Fail RAP 117-357 TPM Fail RAP
117-354 Before Job execution, an error occurs in Coml_SsmiIsJoblimit. 117-357 One of the following conditions was satisfied.

117-356 During Job estimate acquisition, an error occurs. • TPM device could not be recognized.
• TPM self-diagnostic failed.
117-358 Fatal error of JAL relationship in software processing.
• Communications failure with TPM.
• TPM initialization failure.
Procedure
• The key generated by the TPM was used, but the TPM can no longer be used.
1. Switch off, then switch on the machine, GP 4.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. For a single occurrence, take no action.
2. The error persists, perform the steps that follow:
a. Switch off, then switch on the machine, GP 4.
b. Unplug the Power cord from the machine for 2 mins. to ensure the UI Panel is off.
c. Ensure that all connectors on the MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1
(SFP) and the ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) are securely
connected. Make sure all surface mounted modules on both PWBs are securely con-
nected.
d. Reload the software, GP 9.
e. Perform GP 15, 03. NVRAM INIT MODE.
f. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-371 117-354, 356, 358, 117-357
117-360 Date Limit Exceeding Fail RAP 117-362, 117-363 USB Dongle Fail RAP
117-360 When the unit starts up in year 3036 or later, reset the time to year 2034 in order to 117-362 During the initial installation by USB dongle, it fails to set the TSC contract mode.
avoid the year 2038 problem.
117-363 During the initial installation by USB dongle, it fails to set the count-up mode.
Procedure
WARNING Procedure
Ensure that the electricity to the machine is switched off while performing tasks that do Perform the steps that follow:
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause 1. Switch off, then switch on the machine, GP 4.
death or injury. Moving parts can cause injury. 2. Make sure the correct USB dongle is installed.
Perform the steps that follow:

1. Switch off, then switch on the machine, GP 4. When the machine is switched on, the time
will be set to 2034 or later. Set the correct time.
2. Reload the software, GP 9.
3. Perform GP 15, 03. NVRAM INIT MODE.
4. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).

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117-365 WiFi Long Diag Fail RAP 118-310 IPSEC Internal Fail RAP
117-365 An error occurred in the WiFi diagnostics test. 118-310 An internal error was detected during initialization of the IPSEC.

Procedure Initial Actions

Perform the steps that follow: Obtain the following information from the customer.
1. After turning off the machine's power, check that the operation panel is not illuminated, • Job mode (Copy/Scan/Print/Fax)
and then turn on the power, GP 4. • Type of job
2. Perform GP 15, 03. NVRAM INIT MODE. • Job settings on the UI.
3. Check the WiFi adapter connection or install a new ESS PWB PL 18.1 Item 5 (MFP), PL • To reproduce the error for troubleshooting purposes, the following will be required:.
18.5 Item 5 (SFP).
– For network jobs: a copy of the output report and the network configuration.
– For print jobs: the PRN file.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
1. Advise the customer to:
• For detection condition 1, change the operation method for Log Auto Transfer to any-
thing other than (Transfer in Job Units).
• For detection condition 2, change the Auto Transfer function of the log to disable it.
2. Switch off, then switch on the machine, GP 4.
3. Perform the LONGDIAG MODE by the Special booting. Refer to GP 15 Special Boot
Mode.
4. Verify the machine software version is the latest revision, download and install the latest
software if it is not. Refer to GP 9 Firmware Version Upgrade.
5. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
6. Verify the harness connections on each board are fully seated on each board and no
physical issues with the harness exists, then repeat the operation.
7. Perform GP 15, 03. NVRAM INIT MODE.
8. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.
If the system is not restored after the ESS PWB PL 18.1 Item 9 has been replaced, reinstall the
original ESS PWB.

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Status Indicator RAPs 10/2017 Revised BUS Update: July 2020
117-365, 118-310 2-374 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
121-316 Accessory Conflict RAP 121-318 Auth/Account Settings Not Supported RAP
117-316 Prohibited combination of EP accessory connection and secure access authentica- 117-318 Auth/account settings not supported.
tion.
Procedure
Procedure For information only. No service actions necessary.
WARNING
Ensure electricity to the machine is switched off while performing tasks that do not
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Disconnect the FDI accessory.
2. Set the authentication method to an option other than Secure Access (either Authentica-
tion Off, Local Authentication or Remote Authentication).
3. Reconnect the FDI accessory.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-375 121-316, 121-318
123-310 to 123-399 UI Error RAP 123-380 UI-SW failure in the ESS PWB.

123-310 The data sent from the UI to the controller exceeded the upper limit for the processing
123-381 UI-SW failure in the ESS PWB.
capability.
123-382 UI-SW failure in the ESS PWB.
123-311 The data received from the controller exceeded the upper limit for the processing
capability in the UI. 123-383 UI-SW failure in the ESS PWB.

123-312 The data received from the controller has exceeded the upper limit of the processing 123-384 UI-SW failure in the ESS PWB.
capability in the UI.
123-389 UI-SW failure in the ESS PWB.
123-325 The specified UI internal object could not be created due to a setting/specification
error. UI-SW failure in the ESS PWB. 123-390 UI-SW failure in the ESS PWB.

123-326 The memory in the GUAM exceeded the upper limit.

123-392 UI-SW failure in the ESS PWB.

123-333 The H/W connection in the UI is faulty or the internal connection could not be correctly
123-393 UI-SW failure in the ESS PWB.
detected.
123-395 UI-SW failure in the ESS PWB.
123-343 UI-SW failure in the ESS PWB.
123-396 UI-SW failure in the ESS PWB.
123-344 UI-SW failure in the ESS PWB.
123-397 UI-SW failure in the ESS PWB.
123-350 MCW panel one-touch key fail.
123-398 UI-SW failure in the ESS PWB.
123-352 An error internal to the con-panel (an abnormal value in EEPROM for Sys) has been
detected.
123-399 UI-SW failure in the ESS PWB.

123-353 The control panel has detected that the UI cable is disconnected.
Procedure
123-354 The control panel has detected a drop in +24VDC power voltage. WARNING
Ensure electricity to the machine is switched off while performing tasks that do not
123-355 The control panel has detected a drop in +5VDC power voltage. need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
or injury. Moving parts can cause injury.
123-357 The control panel has detected that writing in the EEPROM has failed.
Perform the steps that follow:

123-358 The control panel has detected that writing in the EEPROM for logging failed. 1. Make sure that the UI Cable connection section of the UI are installed properly and per-
form the same operation where the error occurred.
123-362 UI-SW failure in the ESS PWB. 2. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
GP 15 Special Boot Modes.
123-368 There is insufficient memory or the connection failed. 3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
123-369 UI-SW failure in the ESS PWB. 4. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
123-371 The parameter sent from the controller was incorrect. 5. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
123-374 The job ID parameter sent from the controller was incorrect.
6. Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) and perform the
same operation where the error occurred.
123-377 UI-SW failure in the ESS PWB.
7. Reinstall the original ESS PWB and contact the Support Department for instructions with
123-379 UI-SW failure in the ESS PWB. the logs as required.

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124-310-314, 316, 318, 322, 324, 325, 340, 356, 357, 360 ID/ CAUTION
When installing a new ESS PWB and a new MCU PWB at the same time, first install the new
Billing/Data Mismatch RAP ESS PWB. Refer to, REP 18.3 (WC6515), REP 18.21 (P6510). If the fault persists after instal-
124-310 Product Number Not Specified. lation of the new ESS PWB, switch off the machine, GP 4, then, install the new MCU PWB.
1. Perform GP 15, 03. NVRAM INIT MODE.
124-311 Serial Number Not Specified.
2. Install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), then enter dC132
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
124-312 Stored Data Mismatch. The Product Number Did Not Match.
do not match, complete the dC132 routine to make them match. If the numbers are
124-313 Serial Number Not Mismatch. matching and the fault persists, continue with step 3.
3. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP), then enter dC132
124-314 Stored Data Mismatch. Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
do not match, complete the dC132 routine to make the numbers match.
124-316 Stored Data Mismatch.z

124-318 Stored Data Mismatch.

124-322 Product Number Not Specified.

124-324 All Billings Mismatch.

124-325 It was detected that at boot, IOT Speed registration procedure status was 1 or 2.

124-340 CRUM Market Fail ALL.

124-356 SN Restoration Fail.

124-357 Product Number 1 Point Mismatch.

124-360 CRUM Validation Fail ALL.

Primary Causes
• MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP).
• ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).

Procedure
WARNING
Ensure electricity to the machine is switched off while performing tasks that do not
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Enter dC132, Device ID/Billing Data. Verify the three serial numbers for (IOT/SYS1/SYS2)
are matching. If the serial numbers listed do not match, complete the dC132 routine to
make them match. If they already match and the error persists, then continue with the fol-
lowing steps.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-377 124-310-314, 316, 318, 322, 324, 325, 340, 356, 357,
124-315, 317, 355 DC132 Error 02, 04 and 14 RAP 124-319 DC132 Error 08 RAP
124-315 At least one IOT Speed value held in three locations was different. 124-319 Stored data mismatch. Internal control error was detected.

124-317 At least one Product a/f Model identification information value held in three locations Primary Causes
was different.
• MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP)
• ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)
124-355 At least one set of territory information at the 3 locations is different.

Primary Causes Procedure

• MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP) WARNING
• ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) Ensure electricity to the machine is switched off while performing tasks that do not
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
Procedure or injury. Moving parts can cause injury.
Perform the steps that follow:
WARNING
1. Switch off, then switch on the machine, GP 4.
Ensure electricity to the machine is switched off while performing tasks that do not
2. Enter dC131 NVM Read/Write, compare the following 3 NVM values and verify the 3
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
numbers match:
or injury. Moving parts can cause injury.
• 700-606
Perform the steps that follow:
• 700-607
1. Switch off, then switch on the machine, GP 4.
• 700-608
2. Enter dC132 Device ID/Billing Data, compare the following 3 NVM values and verify the 3
numbers match: CAUTION
• 700-600 When installing a new ESS PWB and a new MCU PWB at the same time, first install the new
• 700-601 ESS PWB. Refer to, REP 18.3 (WC6515), REP 18.21 (P6510). If the fault persists after instal-
lation of the new ESS PWB, switch off the machine, GP 4, then, install the new MCU PWB.
• 700-602
1. Perform GP 15, 03. NVRAM INIT MODE.
CAUTION
2. Install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), then enter dC132
When installing a new ESS PWB and a new MCU PWB at the same time, first install the new
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
ESS PWB. Refer to, REP 18.3 (WC6515), REP 18.21 (P6510). If the fault persists after instal-
do not match, complete the dC132 routine to make them match. If the numbers are
lation of the new ESS PWB, switch off the machine, GP 4, then, install the new MCU PWB.
matching and the fault persists, continue with step 3.
1. Perform GP 15, 03. NVRAM INIT MODE. 3. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP), then enter dC132
2. Install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), then enter dC132 Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed do not match, complete the dC132 routine to make the numbers match.
do not match, complete the dC132 routine to make them match. If the numbers are
matching and the fault persists, continue with step 3.
3. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP), then enter dC132
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
do not match, complete the dC132 routine to make the numbers match.

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124-320 SEEPROM Fail RAP 124-321 Backup SRAM Fail RAP
124-320 Write error occurred in the SEEPROM on the ESS PWB. 124-321 Write error occurred in the NVM on the ESS PWB.

Procedure Procedure
WARNING WARNING
Ensure electricity to the machine is switched off while performing tasks that do not Ensure electricity to the machine is switched off while performing tasks that do not
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
or injury. Moving parts can cause injury. or injury. Moving parts can cause injury.
Perform the steps that follow: Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. 1. Switch off, then switch on the machine, GP 4.
2. Ensure that all connectors on the ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) 2. Ensure that all connectors on the ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)
are securely connected. Make sure all surface mounted modules are securely connected. are securely connected. Make sure all surface mounted modules are securely connected.
3. Reload the software, GP 9. 3. Reload the software, GP 9.
4. If the fault persists, Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) 4. If the fault persists, Install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-379 124-320, 124-321
124-323 DC132 06 RAP 124-326 IOT Speed Not Registered RAP
124-323 The billing counters in multiple locations are all different. 124-326 IOT Speed not registered.

Primary Causes Procedure

• MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP) 1. Switch off, then switch on the machine, GP 4.
• ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP) 2. Advise the customer to follow the instructions on the UI in order to enter the SW key for
changing IOT speed.
Procedure
WARNING
Ensure electricity to the machine is switched off while performing tasks that do not
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Enter dC131 NVM Read/Write, compare the following 3 NVM values and verify the 3
numbers match:
• 700-603
• 700-604
• 700-605
CAUTION
When installing a new ESS PWB and a new MCU PWB at the same time, first install the new
ESS PWB. Refer to, REP 18.3 (WC6515), REP 18.21 (P6510). If the fault persists after instal-
lation of the new ESS PWB, switch off the machine, GP 4, then, install the new MCU PWB.
1. Perform GP 15, 03. NVRAM INIT MODE.
2. Install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), then enter dC132
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
do not match, complete the dC132 routine to make them match. If the numbers are
matching and the fault persists, continue with step 3.
3. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP), then enter dC132
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
do not match, complete the dC132 routine to make the numbers match.

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124-323, 124-326 2-380 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
124-327 IOT Speed Change Fail RAP 124-334, 124-335 ESS ROM DIMM RAP
124-327 A SW error was detected during the procedure for changing IOT speed. 124-334 An error was detected in the standard built-in font ROM.

1. A failure to shift to Diag Mode. 124-335 The installation of the font ROM was not detected.
2. A failure in dC132.
3. A failure to read from/write in SEEP ROM. Procedure
4. A failure to reboot. WARNING
Procedure Ensure electricity to the machine is switched off while performing tasks that do not
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
WARNING or injury. Moving parts can cause injury.
Ensure electricity to the machine is switched off while performing tasks that do not
Perform the steps that follow:
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
1. Switch off, then switch on the machine, GP 4.
or injury. Moving parts can cause injury.
2. Reload the software, GP 9.
Perform the steps that follow:
3. If the fault persists, Install a new ESS Board (MFP PL 18.1 Item 2 and SFP PL 18.2 Item
1. Switch off, then switch on the machine, GP 4.
2).
2. Enter dC131 NVM Read/Write, compare the following 3 NVM values, and verify the 3
numbers match:
• 700-600
• 700-601
• 700-602
CAUTION
When installing a new ESS PWB and a new MCU PWB at the same time, first install the new
ESS PWB. Refer to, REP 18.3 (WC6515), REP 18.21 (P6510). If the fault persists after instal-
lation of the new ESS PWB, switch off the machine, GP 4, then, install the new MCU PWB.
1. Perform GP 15, 03. NVRAM INIT MODE.
2. Install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), then enter dC132
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
do not match, complete the dC132 routine to make them match. If the numbers are
matching and the fault persists, continue with step 3.
3. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP), then enter dC132
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
do not match, complete the dC132 routine to make the numbers match.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-381 124-327, 124-334, 124-335
124-337 ESS Standard RAM Error RAP 124-341, 351, 361, 381, 391 CRUM Market Fail MCU RAP
124-337 An error was detected in the ESS Built-In Standard RAM. 124-341 One of the CRUM destinations stored in three positions does not match (Data stored
in the MCU PWB does not match).
Procedure
124-351 One of the CRUM destinations stored in three positions does not match (Data stored
WARNING in the MCU PWB does not match).
Ensure electricity to the machine is switched off while performing tasks that do not
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death 124-361 One of the CRUM destinations stored in three positions does not match (Data stored
or injury. Moving parts can cause injury. in the MCU PWB does not match).
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4, 124-381 Destinations stored in three positions do not match (Data stored in the MCU PWB
2. If the fault persists, install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP). does not match).

124-391 Destinations stored in three positions do not match (Data stored in the MCU PWB
does not match).

Procedure
WARNING
Ensure electricity to the machine is switched off while performing tasks that do not
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Enter dC132 Device ID/Billing Data.
3. If the error persists, install a new MCU PWB PL 18.1 Item 1 (MFP) PL 18.1 Item 5 (SFP)
and Enter dC132 Device ID/Billing Data.

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124-337, 124-341, 351, 361, 381, 391 2-382 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
124-342, 343, 352, 362, 363, 382, 383, 392, 393 CRUM Fail 124-344, 346, 348 Billing Meter Mismatch RAP
SYS RAP 124-344 All the billing count types kept at multiple locations are different.
124-342 CRUM Market Fail SYS 1
124-346 All the billing count types kept at multiple locations are different.
124-343 CRUM Market Fail SYS 2
124-348 All the Modal Break Points kept at multiple locations are different.
124-352 CRUM OEM Fail SYS 1
Procedure
124-353 CRUM OEM Fail SYS 2 Perform the 124-310-314, 316, 318, 322, 324, 325, 340, 356, 357, 360 ID/Billing/Data Mis-
match RAP.
124-362 CRUM Validation Fail SYS 1

124-363 CRUM Validation Fail SYS 2

124-382 CRUM Market Fail SYS 1 (2)

124-383 CRUM Market Fail SYS 2 (2)

124-392 CRUM OEM Fail SYS 1 (2)

124-393 CRUM OEM Fail SYS 2 (2)

Primary Causes
• ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)

Procedure
WARNING
Ensure electricity to the machine is switched off while performing tasks that do not
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Enter dC132 Device ID/Billing Data.
3. If the fault persists, install a new ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP).
Enter dC132 Device ID/Billing Data and verify the 3 ID numbers match.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-383 124-342, 343, 352, 362, 363, 382, 383, 392, 393, 124-
124-345 Billing Meter Type Restoration Fail RAP 124-347 Billing CountType Restoration Fail RAP
124-345 When one billing meter types did not match, this machine tried to automatically cor- 124-347 Billing Count Type Fail
rect it but failed.
Primary Causes
Primary Causes • MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP)
• MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP) • ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)
• ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)
Procedure
Procedure WARNING
WARNING Ensure electricity to the machine is switched off while performing tasks that do not
Ensure electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury.
or injury. Moving parts can cause injury. Perform the steps that follow:
Perform the steps that follow: 1. Switch off, then switch on the machine, GP 4.
1. Switch off, then switch on the machine, GP 4. 2. Execute diagnostic dC131 NVM Read/Write and verify the 2 numbers match:
2. Execute diagnostic dC131 NVM Read/Write, and verify the 2 numbers match. • 720-052
• 720-002 • 720-063
• 720-062 CAUTION
CAUTION When installing a new ESS PWB and a new MCU PWB at the same time, first install the new
When installing a new ESS PWB and a new MCU PWB at the same time, first install the new ESS PWB. Refer to, REP 18.3 (WC6515), REP 18.21 (P6510). If the fault persists after instal-
ESS PWB. Refer to, REP 18.3 (WC6515), REP 18.21 (P6510). If the fault persists after instal- lation of the new ESS PWB, switch off the machine, GP 4, then, install the new MCU PWB.
lation of the new ESS PWB, switch off the machine, GP 4, then, install the new MCU PWB. 1. Perform GP 15, 03. NVRAM INIT MODE.
1. Perform GP 15, 03. NVRAM INIT MODE. 2. Install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), then enter dC132
2. Install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), then enter dC132 Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed do not match, complete the dC132 routine to make them match. If the numbers are
do not match, complete the dC132 routine to make them match. If the numbers are matching and the fault persists, continue with step 3.
matching and the fault persists, continue with step 3. 3. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP), then enter dC132
3. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP), then enter dC132 Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed do not match, complete the dC132 routine to make the numbers match.
do not match, complete the dC132 routine to make the numbers match.

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124-349 Modal Break Points Restoration Fail RAP 124-350, 354, 380, 390 CRUM OEM Fail All RAP
124-349 When one Modal Break Point did not match, this machine tried to automatically cor- 124-350 OEM fail ALL
rect it but failed.
124-354 DC132 13
Primary Causes
124-380 CRUM Market fail ALL (2)
• MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP)
• ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP)
124-390 CRUM OEM fail ALL (2)

Procedure Procedure
WARNING Perform the 124-310-314, 316, 318, 322, 324, 325, 340, 356, 357, 360 ID/Billing/Data Mis-
Ensure electricity to the machine is switched off while performing tasks that do not match RAP.
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Execute diagnostic dC131 NVM Read/Write and verify the 2 numbers match:
• 720-057
• 720-064
CAUTION
When installing a new ESS PWB and a new MCU PWB at the same time, first install the new
ESS PWB. Refer to, REP 18.3 (WC6515), REP 18.21 (P6510). If the fault persists after instal-
lation of the new ESS PWB, switch off the machine, GP 4, then, install the new MCU PWB.
1. Perform GP 15, 03. NVRAM INIT MODE.
2. Install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), then enter dC132
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
do not match, complete the dC132 routine to make them match. If the numbers are
matching and the fault persists, continue with step 3.
3. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP), then enter dC132
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
do not match, complete the dC132 routine to make the numbers match.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-385 124-349, 124-350, 354, 380, 390
124-359 IOT NVM Backup Restor Fail 1 RAP 124-372 to 124-374 IOT Soft Fail RAP
124-359 It was detected that the Restore function of the IOT NVM, which checks three points 124-372 IOT controller software failure.
for automatic correction, was executed and had finished successfully.
124-373 IOT manager software failure.
Procedure
124-374 IOT IM device driver software failure.
No corrective action required.

Reboot the machine. Procedure

WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
GP 15 Special Boot Modes.
2. Verify the wire harness connections on the ESS PWB and MCU PWB are installed prop-
erly and fully seated.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
4. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
5. If the problem is related to the Net such as Scanner/Printer, proceed to the following for
collecting data.
CAUTION
When installing a new ESS PWB and a new MCU PWB at the same time, first install the new
ESS PWB. Refer to, REP 18.3 (WC6515), REP 18.21 (P6510). If the fault persists after instal-
lation of the new ESS PWB, switch off the machine, GP 4, then, install the new MCU PWB.
1. Perform GP 15, 03. NVRAM INIT MODE.
2. Install a new ESS PWB, PL 18.1 Item 5 (MFP), PL 18.5 Item 5 (SFP), then enter dC132
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
do not match, complete the dC132 routine to make them match. If the numbers are
matching and the fault persists, continue with step 3.
3. Install a new MCU PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP), then enter dC132
Device ID/Billing Data to verify the three serial numbers match. If the serial numbers listed
do not match, complete the dC132 routine to make the numbers match.

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127-310 ESS Task Fatal Error RAP 125-311, 314, 315, 342 PSW Controller Unexpected Fail
127-310 A fatal error occurred in ESR Task. RAP
125-311 PSW controller software failure.
Procedure
WARNING 127-314 ESS detected a video link error.
Ensure electricity to the machine is switched off while performing tasks that do not
127-315 A problem has occurred with software processing, causing the processing to stop.
need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause death
or injury. Moving parts can cause injury.
127-342 A problem has occurred with software processing, causing the processing to stop.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4. Initial Actions
Obtain the following information from the customer.
• Job mode (Copy/Scan/Print/Fax)
• Type of job
• Job settings on the UI.
• To reproduce the error for troubleshooting purposes, the following will be required:.
– For network jobs: a copy of the output report and the network configuration.
– For print jobs: the PRN file.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Perform Hardware Diagnostic using the LONGDIAG MODE in the Special Booting Menu.
GP 15 Special Boot Modes.
2. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
est software revision. Refer to GP 9 Firmware Version Upgrade.
3. Switch off the machine, GP 4, unplug the power cord for 2 minutes, then switch on the
machine, GP 4 to perform the same operation where the error occurred.
4. Verify the wire harness connections on each board are installed properly, then perform
the same operation creating the error.
5. Install a new ESS PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP) and perform the
same operation where the error occurred, the error persists.
6. Reinstall the original ESS PWB and contact the Support Department for instructions.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-387 127-310, 125-311, 314, 315, 342
127-353, 354, 396, 398, 399 Fatal Error RAP
127-353 Fatal error related to LPD.

127-354 Fatal error of FTP server was detected.

127-396 Fatal error related to mail IO.

127-398 Fatal error related to IPP.

127-399 Fatal error related to JME.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Switch off, then switch on the machine, GP 4.
2. Verify the machine software version is the latest revision, download and install the latest
software if it is not. Refer to GP 9 Firmware Version Upgrade.
3. Check the connection between the ESS PWB PL 18.1 Item 5 (MFP), PL 18.5 Item 5
(SFP) and the customer network or USB-connected workstation, then turn on the power.
4. Check use the ping command to check for faulty ports listed in Table 1 that may be in
error:

Table 1 Ports and Ping Commands

SNTP SMB lpd USB Salutation IO
NetWare Port 9100 FTP Serv IPP MailIO

5. Install a new ESS PWB PL 18.1 Item 1 (MFP), PL 18.1 Item 5 (SFP) and perform the
same operation where the error occurred.
6. Reinstall the original ESS PWB and contact the Support Department for instructions.

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133-210 to 133-224, 133-226, 133-701 FAX Parameter Procedure
Incorrect RAP WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
133-210 The parameter value was inappropriate.
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
133-211 The PV exceeds the range.
Perform the steps that follow:
133-212 The specified data was not found (incorrect number or channel). 1. Verify the FAX PWB PL 18.1 Item 9 and Fax Harness Assembly PL 18.1 Item 10 connec-
tions are seated fully.
133-213 The specified data cannot be read due to reasons such as the specified data is bro- 2. Obtain the Fax-related reports (Protocol Monitor, Activity Report, Configuration Report,
ken. Scan / Fax Configuration, and Job History Report).
• Depending on the situation, such as in the cases of Broadcast Send or Folder
133-214 Detected by FAPE (create instance failed). Receipt, obtain the Speed Dial list or Stored Document list.
3. Check the version of Controller ROM. If it is not the latest, download and update to the lat-
133-215 Sent to the FAPE as an asynchronized event.
est software revision. Refer to GP 9 Firmware Version Upgrade.
133-216 Sent to the FAPE as an asynchronized event. 4. Perform the same operation where the error occurred.
• Install a new Front USB Harness Assembly PL 18.1 Item 14.
133-217 Sent to the FAPE as an asynchronized event. 5. Install a new FAX PWB PL 18.1 Item 9 and perform the operation again.
6. Reinstall the original FAX PWB and contact the Support for instructions.
133-218 Insufficient FAX card message library memory.

133-219 Due to insufficient memory, the system was unable to reserve the memory required
for processing.

133-220 Due to an error during FAX controller software processing, subsequent processes
cannot be performed.

133-221 The FAX card did not respond within the specified time on booting.

133-222 The FAX card did not respond within the specified time.

133-223 FAX card reset.

133-224 Version mismatch between the controller ROM and the FAX card ROM.

133-226 The code that does not provide FAX service is set in the system data country code.

133-701 Character replacement has occurred in destination name, sender name, comment,
station name.

Initial Actions
Get the procedures for reproducing an error according to the operation that was performed
when the error occurred.

1. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Folder Receipt.
2. Check the job settings from the Panel.
3. Check whether it is Speed Dial or Keypad Dial.
4. Check which function was used: G3 or G4.
• Collect other procedures as much as possible to reproduce the error.

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133-701 Replacement Character Detected RAP 133-710 Tray Select Fail RAP
133-701 Replacement character detected. 133-710 When printing FAX-received documents, it was performed via the bypass tray since
the selected tray cannot be used for FAX.
Initial Actions
Get the procedures for reproducing an error according to the operation that was performed Procedure
when the error occurred. Perform the steps that follow:
1. Advise the customer to load the correct the paper size and type for FAX printing or specify
1. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Folder Receipt. the tray for FAX printing.
2. Check the job settings from the Panel. 2. If the fault persists, perform the steps that follow:
3. Check whether it is Speed Dial or Keypad Dial. a. Switch off, then switch on the machine, GP 4.
4. Check which function was used: G3 or G4.
b. Reload the software, GP 9.
• Collect other procedures as much as possible to reproduce the error.

Procedure
WARNING
Ensure that the electricity to the machine is switched off while performing tasks that do
not need electricity. Refer to GP 4. Disconnect the power cord. Electricity can cause
death or injury. Moving parts can cause injury.
Perform the steps that follow:
1. Request the customer to set the characters used referring to the User Documentation. If
the customer does not know the type of letter that can be used, advise them to use only
alphanumeric characters.
2. Check the sound of the telephone line by ear and verify whether the sound level is high
enough to generate noise.
3. Check the line (telephone line, TA, etc.) for possible cause of noise.
4. Check the ground connection.
5. The Fax Job Fail occurs due to the remote machine’s environment and the line status.

NOTE: If the Fail is occurring with a specific recipient, it is largely caused by the recipi-
ent’s environment, and hence any adjustment at the device could result in it affecting the
other communications,

6. Verify the FAX PWB PL 18.1 Item 9 and Fax Harness Assembly PL 18.1 Item 10 connec-
tions are seated fully.
7. Obtain the Fax-related reports (Protocol Monitor, Activity Report, Configuration Report,
Scan / Fax Configuration, and Job History Report).
• Depending on the situation, such as in the cases of Broadcast Send or Folder
Receipt, obtain the Speed Dial list or Stored Document list.
8. The Fax Job Fail occurs due to the remote machines and line status.
a. Check the remote machine, line status, and then repeat the operation.
9. If the error occurs frequently, take notes on the exact occurrence timings during job exe-
cution.
10. Install a new FAX PWB PL 18.1 Item 9 and perform the operation again.
11. Reinstall the original FAX PWB and contact the Support for instructions.

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 500-033, 500-035 Diag Documents RAP
500-030 dC612 Print NG IOT Wait State RAP
500-033 The document is not loaded or the number of documents are less than expected when
500-030 The machine changed state during dC612 Print Test Pattern.
a diagnostics routine is performed.

Procedure 500-035 The document size is different than expected when a Diagnostic routine is performed.
Advise the customer to allow the machine to return from the wait state, then re-run the routine.
Procedure
Advise the customer to load the required number and/or size of documents, then re-run the
routine.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-391 500-030, 500-033, 500-035
500-990 dC612 Print NG By Any Reason RAP
500-990 Printing could not start due to unknown reason in dC612 Print Test Pattern print, or it
was aborted.

Procedure
Advise the customer to re-run the routine.

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500-990 2-392 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
OF 1 Unusual Noises RAP OF 2 Blank UI
Use this procedure to isolate unusual noises. Use this procedure when the machine will not switch on or the UI has no display.

NOTE: Due to the intermittent nature of unusual noises, this RAP can only give guidance on Procedure
how to isolate noises. This RAP will not find all possible causes. When machines become old
and worn, unusual noises may arise that are not covered in this RAP.
WARNING
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
Procedure tomer supply while performing tasks that do not need electricity. Electricity can cause
WARNING death or injury. Moving parts can cause injury.
Perform the steps that follow:
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
tomer supply while performing tasks that do not need electricity. Electricity can cause 1. Check that the power cord is pugged into the proper power source and there is no dam-
death or injury. Moving parts can cause injury. age to the power cord. If the power cord is damaged or no power to the machine, install a
new power cord. If the UI console has no display proceed to step 2.
1. Request the customer to demonstrate the function that generates the unusual noise.
2. Cycle system power. Wait while the printer performs a normal initialization and warm-up. 2. Install a new LVPS PWB, PL 18.1 Item 16 (MFP), PL 18.5 Item 16 (SFP). If the UI console
has no display proceed to step 3.
3. Run the machine in all modes, GP 15, Special Boot Modes.
3. Install a new UI console assembly, PL 1.1 Item 1 (MFP), PL 1.2 Item 1 (SFP). If the UI
Noise when Switching on the Machine console has no display proceed to step 4.
CAUTION 4. Install a new MCU PWB, PL 18.1 Item 1 (MFP), PL 18.5 Item 1 (SFP). If the UI console
Do not run the dispenser motor, PL 5.1 Item 1 for more than 3 seconds at any speed as dam- has no display proceed to step 5.
age may occur. 5. Perform GP 15, 03. NVRAM INIT MODE.
Perform the steps that follow: 6. Install a new ESS PWB, PL 18.1 Item 3 (MFP), PL 18.5 Item 3 (SFP). If the UI console
1. Check the operation of the dispenser motor. Enter dC330 code 093-004 (Y), 093-005 (M), has no display proceed to step 6.
093-006 (C), 093-007 (K) and run the dispenser motor. If the noise persists, install a new 7. Contact Support for further instruction.
toner cartridge, PL 5.1 Item 11 (Y), PL 5.1 Item 12 (M), PL 5.1 Item 13 (C), PL 5.1 Item 14
(K).
2. Check the operation of the main drive assembly. Enter dC330 code 071-061 and run the
main drive assembly. If the noise persists, install a new main drive assembly, PL 3.1 Item
1.
3. If the noise persists, contact Support for further instruction.
During Standby
Perform the steps that follow:
1. Check the operation of the main fan, PL 4.1 Item 1. Enter dC330 code 042-001 and run
the main fan. If the noise persists, install a new main fan, PL 4.1 Item 1.
During Printing
Perform the steps that follow:
1. Install a new MSI feed solenoid, PL 13.1 Item 7.
2. If the noise persists, install a new registration clutch, PL 15.1 Item 8.
3. If the noise persists, refer to Noise when Switching on the Machine.
During DADF Feeding
Perform the steps that follow:
1. Clean the feed and separator rolls, PL 50.1 Item 5. If the noise persists, install a new
DADF feed roll kit, PL 50.1 Item 99.
2. If the noise persists, install a new DADF assembly, PL 50.1 Item 1.

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OF-3 POST Fault Codes (LED) Complete RAP
Below are the Complete List of Power On Self Test Codes (POST)

Figure 2 POST LEDs 2 of 5

Figure 1 POST LEDs 1 of 5

Status Indicator RAPs 10/2017 Revised BUS Update: July 2020

OF-3 POST Fault Codes (LED) Complete RAP 2-394 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Figure 3 POST LEDs 3 of 5 Figure 4 POST LEDs 4 of 5

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 2-395 OF-3 POST Fault Codes (LED) Complete RAP
 Figure 5 POST LEDs 5 of 5

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 3 Image Quality
IQ1 Image Quality Entry .................................................................................................. 3-3
IQ2 Light or Undertoned Print ......................................................................................... 3-4
IQ3 Blank Print or Missing One Color ............................................................................. 3-5
IQ4 Unfused Image ......................................................................................................... 3-6
IQ5 Random Spots.......................................................................................................... 3-7
IQ6 Bead Carry-Out ........................................................................................................ 3-8
IQ7 Horizontal Banding ................................................................................................... 3-9
IQ8 Vertical Lines / Streaks............................................................................................. 3-10
IQ9 Cyclic Dots / Line...................................................................................................... 3-11
IQ10 Vertical Deletions ................................................................................................... 3-12
IQ11 Diagonal Banding (Auger Marks) ........................................................................... 3-13
IQ12 Uneven Density ...................................................................................................... 3-13
IQ13 Ghosting ................................................................................................................. 3-14
IQ14 High Background on Prints..................................................................................... 3-15
IQ15 Fuzzy/Blurry Text and Image ................................................................................. 3-16
IQ16 Wrinkled or Creased............................................................................................... 3-16
IQ17 Leading Edge Paper Damage ................................................................................ 3-17
IQ18 Incorrect Image Position or Margins....................................................................... 3-19
IQ19 Skewed Images ...................................................................................................... 3-19
IQ20 Color Registration Alignment RAP ......................................................................... 3-20
IQ21 Skew Check ........................................................................................................... 3-21
IQ22 Registration Check ................................................................................................. 3-22

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 3-1
Image Quality 10/2017 Revised BUS Update: July 2020
3-2 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
IQ1 Image Quality Entry Defects Associated with Specific Components
The purpose of this procedure is to establish the source and type of imaging defect. Print-qual- To aid with defect diagnosis, listed below are defects associated with specific components.
ity defects can be attributed to printer components, consumables, media, internal software,
external software applications, and environmental conditions. To successfully troubleshoot Drum Cartridge image defects:
print-quality problems, eliminate as many variables as possible. First, recreate the perceived • Uneven density
defect using the customer’s job or use diagnostic function DC612, which prints Test Patterns • Background contamination
stored in the printer for checking image quality and isolating problems. Use approved media
• Spots, smudges, or smears
from a fresh ream acclimated to room temperature and humidity.
• Ghosting
If the print-quality defect is still present after printing on approved media from an unopened • Vertical white lines
ream of paper, investigate software applications being used and environmental conditions. • Vertical single-color line or band
Check the temperature and humidity under which the printer is operating. Compare this to the • Stains on the page front
“Environmental Specifications”. Extreme temperature and humidity can adversely affect the
• Blank prints or prints missing one color
printer’s xerographic and fusing characteristics.
• Horizontal single-color lines or bands
When analyzing an imaging defect, determine if the defect is repeating or random. Continuous Fuser image defects:
defects in the process direction, such as voids and lines, are the most difficult to diagnose. • Poor image adhesion
Check the CRU life counters for end of life conditions. Inspect the visible surfaces of all rollers • Ghosting
for obvious defects. If a cursory inspection does not reveal any obvious defects, continue trou-
• Stains on the page back or front
bleshooting the defect, starting with the list of initial actions.
• Vertical line or spots
Initial Actions • Blurred image horizontally
• Wrinkled media
Use the following steps to determine which part of the system is at fault.
• Skewed image
1. If possible, discuss the defect with the customer to determine if the perceived defect is
outside the printer’s image specifications. Transfer Belt image defects:
2. Ensure all connections to the printer are secure. • Uneven density
3. Check the CRU life counts. Replace components at end of life. • Background contamination
4. Cycle system power. • Vertical multi-color line or band
5. Make sure the printer is positioned to allow adequate airflow at all vents. Refer to GP 22, Transfer Roller image defects:
Installation Space Requirements. • Uneven Density
6. Make sure the printer’s interior is clean. • Background contamination
7. Check the tray guides. • Ghosting
8. Use the customer’s print job to check defect reoccurrence. If the defect persists, begin to • Vertical white lines
isolate the defect by attempting to identify the component responsible using the Repeat- • Vertical multi-color line or band
ing Patterns Test Print.
• Stains on the page back
9. Check stored tray settings for media size and type.
LED Print Head (LPH) Unit image defects:
10. Check image adjustment and print mode settings being used.
• Vertical white lines
11. Check if defect occurs when printing or copying. Printing refers to using an electronic file
Scanner image defects:
as input; copying refers to using a hardcopy original as input. If defect occurs when copy-
• Skewed image
ing, check if defect occurs from the platen or the DADF.
• Vertical line
After determining the defect type and possible source, match the defect with those listed in
Table 1. Go to the RAP listed to correct the defect.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 3-3 IQ1
Image Defect Definitions IQ2 Light or Undertoned Print
Table 1 lists image defect definitions and the RAP(s) used to correct the defect. The overall image density is too light (Figure 1).

Table 1 Image Defect Definitions

Defect Definition Go To
Light Prints The overall image density is too light. IQ2
Blank Prints Prints with no visible image, or missing one color entirely. IQ3
Unfused Image Part or all of the image is unfused or smeared. Refer to the IQ4
specification.
Random Spots There are random spots of toner on the page. IQ5
Bead Carry-Out Media has gritty texture. IQ6
Horizontal Banding Low density or blurred image in horizontal direction. IQ7
Vertical Lines/ Extraneous dark lines/bands in the process direction. IQ8
Streaks
Cyclic Dots/Lines Recurring color dots, spots, or lines in vertical direction. IQ9
Vertical Deletions Areas of image appear as vertical blanks or deletions. IQ10
Diagonal Banding Auger marks appear across output. IQ11
Uneven Density Uneven density, mottled image or text. IQ12
Figure 1 Light or Undertoned Print Example
Ghosting The image from a previous print appears on the current print. IQ13
High Background Toner contamination on all or part of the page appears as a IQ14
Initial Actions
very light gray dusting or fog.
Fuzzy/Blurry Text/ Text in image is fuzzy or blurry along the edges. IQ15 WARNING
Image Isolate the machine from the electrical supply while performing tasks that do not need
Wrinkled/Creased The paper comes out either wrinkled, creased, stained, or IQ16 electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
Paper torn. injury.
Leading Paper Edge The page exits with the leading edge damaged. IQ17 WARNING
Damage Do not touch the Fuser while it is hot.
Incorrect Image Posi- Image prints in wrong position or outside the page margins. IQ18 After each action, print a test page to check if image quality improves.
tion or Margins
• Check toner adhesion on the media output. If toner smears, see IQ4, Unfused Image.
Images are Skewed Images in the output are not parallel to the edge of the printed IQ19
• Check the Imaging Units’ life counters. Install a new Imaging Units that are at end of life.
sheet.
• Check that the Imaging Units’ electrical contact points are clean.
Color Registration is Image colors are not aligned with each other. IQ20
out of Alignment • Clean the LED Print Heads (LPH) using the LPH Cleaning wand.
• Ensure that draft mode is turned Off.
• Ensure the printer is located in a humidity-controlled environment.

Procedure
Check media condition. Load new, dry recommended paper, and print a test print. The image
is too light.
Y N
Perform SCP 6 Final Actions.

Verify that the printer’s media type is set appropriately for the media being used, and print a
test print. The image is too light.
Y N
Perform SCP 6 Final Actions.
A
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IQ1, IQ2 3-4 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
A
Remove and examine the Transfer Belt Unit for surface contamination or excessive wear. IQ3 Blank Print or Missing One Color
The Transfer Belt Unit is good.
No visible image anywhere on the output, or missing one color entirely (Figure 1).
Y N
Install a new Transfer Belt Unit, PL 6.1 Item 1.

Print a test print. While the print is printing, turn off system power. Open the Rear Door and
check the image formed on the Transfer Belt. The image is poorly formed, faint and difficult
to read.
Y N
Install a new 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP).

Install a new Transfer Belt Unit, PL 6.1 Item 1.

Figure 1 Blank Print Example

Initial Actions
WARNING
Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.
WARNING
Do not touch the Fuser while it is hot.
After each action, print a test page to check if image quality improves.
• Ensure that all four Drum Cartridges are properly installed.
• Check CRU life counters. Replace components at end of life.
• Clean the LED Print Heads (LPH) using the LPH Cleaning Wand.
• Check for multi-sheet feeds.

Procedure
Print customer demonstration print from the Control Panel > Device > About > Information
Pages > Demonstration Print. The print is blank or has a color missing.
Y N
Check the customer’s print job settings and the printer’s Ethernet or USB connections.
Print job settings and network connections are good.
Y N
Correct the settings or connections.

Perform SCP 6 Final Actions.

A
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A
Check the test print is missing one or more colors. The print is totally blank (missing all col- IQ4 Unfused Image
ors).
The printed image is not fully fused to the paper (Figure 1). The image rubs off easily. A cold
Y N
Remove the Drum Cartridge of the affected color and clean the electrical contacts; then, environment affects the warm-up time, while high humidity has an adverse effect on fusing.
Also, media weight and composition affect fusing performance.
reinstall the Drum Cartridge and rerun the test print. The print is still missing the
color.
Y N
Perform SCP 6 Final Actions.

Remove the drum cartridge again and check the connection with the LED array (flat rib-
bon cable). The connection is secure.
Y N
Reseat the connector. Perform SCP 6 Final Actions.

Swap the LED array from the affected color with an LED array from a different (unaffected
color). Repeat the test print. The defect persists with the original color.
Y N
Install a new defective LED array.

Install a new Drum Cartridge of the affected color. Repeat the test print. The defect per-
sists.
Y N
Perform SCP 6 Final Actions.
Figure 1 Unfused Image Example
Remove and inspect the Transfer Roller for contamination or excessive wear, and check
the electrical contacts. The Transfer Roller is good. Initial Actions
Y N
Install a new 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 WARNING
(SFP). Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
Check for obstructions between the LED arrays and Drum Cartridges. The LED paths injury.
are clear. WARNING
Y N
Clear the LED paths of obstructions. Do not touch the Fuser while it is hot.
After each action, print a test page to check if image quality improves.
Contact Xerox Technical Support. • Check the environment. A location that’s too cold or humid reduces fusing performance.
• Verify that the media type is set correctly.
Remove and inspect the Transfer Roller for contamination or excessive wear, and check the
• Verify that the toner cartridge(s) of the affected color(s) is genuine Xerox Toner.
electrical contacts. The Transfer Roller is good.
Y N • Increase the Fuser temperature setting.
Install a new 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP).
Procedure
Check for obstructions between the LED arrays and Drum Cartridges. The LED paths are Rub the image with a soft cloth or tissue. The image smears.
clear. Y N
Y N Perform SCP 6 Final Actions.
Clear the LED paths of obstructions.
Install a new media with new, dry media from an unopened ream. Run a test print. The image
Contact Xerox Technical Support. smears.
Y N
Increase Fuser temperature and re-run test print on good media. The image smears.

A
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IQ3, IQ4 3-6 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
A
Y N IQ5 Random Spots
Perform SCP 6 Final Actions.
There are spots of toner randomly scattered on the page (Figure 1).
Discuss machine limitations with the customer, then perform SCP 6 Final Actions.

Remove and inspect the Fuser rollers. The Fuser rollers are good.
Y N
Install a new Fuser, PL 7.1 Item 1.

Check the Fuser electrical connections. The connections are good.

Y N
Install a new Fuser harness.

Install a new Fuser, PL 7.1 Item 1.

Figure 1 Random Spots Example

Initial Actions
WARNING
Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.
WARNING
Do not touch the Fuser while it is hot.
• Check that the paper is clean, dry, and meets specifications.
• If using recycled paper, it may have spots.
• Inspect the paper path for items, such as staples, paper clips, and paper scraps.
• Check if the defects repeat at regular intervals. If so, see IQ9 Cyclic Dots/Lines.
• Check the Drum Cartridges surfaces for spots or contamination.
• Check that the Drum Cartridge contacts are clean.

Procedure
Check the media path for dirt debris or toner residue. The media path is clean.
Y N
Clean the media path, GP 33.

Refer to dC612. Print test pattern 15. The image contains spots in all colors.
Y N
Install a new Drum Cartridge for the affected color, PL 8.1, then re-run the test print. The
defect persists.
Y N
Perform SCP 6 Final Actions.
A B
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A B
Continue with the procedure. IQ6 Bead Carry-Out
Media has gritty texture (Figure 1).
Remove Transfer Belt Unit, PL 6.1 Item 1. Check for surface contamination and wear. The
Transfer Belt is good.
Y N
Install a new Transfer Belt Unit, PL 6.1 Item 1.

Check if the spots are only on the back side of a single sided print. The back side is clear of
spots.
Y N
Remove the Transfer Roller and check for surface contamination and wear. The roller is
good.
Y N
Install a new 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11
(SFP).

Check the Fuser rollers for damage or debris. The Fuser rollers are good.
Y N
Install a new Fuser, PL 7.1 Item 1.

Install a new components as necessary:

• 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP). Figure 1 Bead Carry-Out Example
• Transfer Belt Unit, PL 6.1 Item 1.
• Install a new Fuser, PL 7.1 Item 1. Initial Actions
After each action, print a test page to check if image quality improves.
Check the Fuser rollers for damage or debris. The Fuser rollers are good. • Check if the printer contains Genuine Xerox Toner Cartridges and parts.
Y N • Check that the paper is clean, dry, and meets specifications.
Install a new Fuser, PL 7.1 Item 1.
• Check CRU life counts. Replace components at end of life.
Install a new components as necessary:
• 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP). Procedure
• Transfer Belt Unit, PL 6.1 Item 1. WARNING
• Install a new Fuser, PL 7.1 Item 1. Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.
Replace all four Drum Cartridges, PL 8.1. The defect persists.
Y N
Perform SCP 6 Final Actions.

Call Xerox Technical Support.

Image Quality 10/2017 Revised BUS Update: July 2020

IQ5, IQ6 3-8 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
IQ7 Horizontal Banding Initial Actions
Low density or blurred image horizontally, voids, or streaks (Figure 1, Figure 2). WARNING
Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.
WARNING
Do not touch the Fuser while it is hot.
After each action, print a test page to check if image quality improves.
• Check that the paper is clean, dry, and meets specifications.
• Check CRU life counts. Replace components at end of life.

Procedure
Enter dC612. Print the Repeating Defects test print 64. The customer banding defect does
not match a component on the Repeating Pattern print.
Y N
Install a new component(s) matching the test print defect, then re-run the test print. The
defect persists.
Y N
Figure 1 Light-Induced Fatigue Example Perform SCP 6 Final Actions.
Review the C, M, Y, K prints from the repeating defects page. The banding affects all
colors.
Y N
Install a new Drum Cartridge, PL 8.1 of the affected color and re-run the test print.
The defect persists.
Y N
Perform SCP 6 Final Actions.
Perform Final Actions.
Perform Final Actions.
Review the C, M, Y, K prints from the repeating defects page. The banding affects all colors.
Y N
Install a new Drum Cartridge, PL 8.1 of the affected color and re-run the test print. The
defect persists.
Y N
Perform SCP 6 Final Actions.

Perform Final Actions.

Figure 2 Horizontal Bands, Voids, or Streaks Example
Perform Final Actions.
Final Actions
Perform the steps that follow:
1. Remove the 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP).
Check for surface contamination and wear. If necessary, install a new 2nd Bias Transfer
Roller.
2. Check the Fuser rollers for damage or debris. If necessary, install a new Fuser, PL 7.1
Item 1.
3. Remove the Transfer Belt Unit, PL 6.1 Item 1. Check for surface contamination and wear.
If necessary, install a new Transfer Belt Unit.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 3-9 IQ7
 A
IQ8 Vertical Lines / Streaks Y N
Install a new Transfer Belt Unit, PL 6.1 Item 1.
Extraneous dark lines/bands in the process direction (Figure 1).
Call Xerox Technical Support.

Clean the scanner platen and scan bars, GP 34.

Figure 1 Vertical Steaks Example

Initial Actions
WARNING
Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.
WARNING
Do not touch the Fuser while it is hot.
After each action, print a test page to check if image quality improves.
• Check that the paper supply is dry and meets specifications.
• Inspect the paper path for items, such as staples, paper clips, paper scraps, and contami-
nation.
• Clean the LED Print Heads (LPH) using the LPH Cleaning wand.

Procedure
Test the error mode by making a print and a copy from both the platen and DADF. The defect
occurs only on a copy.
Y N
Install a new drum cartridge of the color that most closely resembles the streak. Perform
this sequentially until all 4 drum cartridges have been replaced (if necessary). The
defect persists.
Y N
Perform SCP 6 Final Actions.

Inspect the Transfer Belt Unit, PL 6.1 Item 1 for damage or matching streaks on the belt.
The Transfer Belt Unit is good.

A
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IQ8 3-10 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 A B
IQ9 Cyclic Dots / Line Y N
Perform SCP 6 Final Actions.
Color or black dots or line in the vertical direction (Figure 1).
Perform Final Actions.

Perform Final Actions.

Review the C, M, Y, K prints from the repeating defects page. The defect affects all colors.
Y N
Install a new Drum Cartridge, PL 8.1 of the affected color and re-run the test print. The
defect persists.
Y N
Perform SCP 6 Final Actions.

Perform Final Actions.

Perform Final Actions.

Final Actions
Perform the steps that follow:
1. Remove the 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP).
Check for surface contamination and wear. If necessary, install a new 2nd Bias Transfer
Figure 1 Cyclic Dot/Line Example
Roller.
2. Check the Fuser rollers for damage or debris. If necessary, install a new Fuser, PL 7.1
Initial Actions
Item 1.
WARNING 3. Remove the Transfer Belt Unit, PL 6.1 Item 1. Check for surface contamination and wear.
Isolate the machine from the electrical supply while performing tasks that do not need If necessary, install a new Transfer Belt Unit.
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.
WARNING
Do not touch the Fuser while it is hot.
After each action, print a test page to check if image quality improves.
• Check that the paper is clean, dry, and meets specifications.
• Check CRU life counts. Replace components at end of life.

Procedure
Enter dC612. Print the Repeating Defects test print 64. The customer defect does not
match a component on the Repeating Pattern print.
Y N
Install a new component(s) matching the test print defect, then re-run the test print. The
defect persists.
Y N
Perform SCP 6 Final Actions.

Review the C, M, Y, K prints from the repeating defects page. The defect affects all col-
ors.
Y N
Install a new Drum Cartridge, PL 8.1 of the affected color and re-run the test print.
The defect persists.

A B
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 A
IQ10 Vertical Deletions Y N
Clean or install a new affected LPH, PL 2.1.
Areas of image (lines or bands) appear as vertical blanks or deletions (Figure 1).
Remove the 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP).
Check for surface contamination and wear. The Transfer Roller is clean and operates
correctly.
Y N
Install a new 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11
(SFP).

Remove the Transfer Belt Unit, PL 6.1 Item 1. Check for surface contamination and wear.
The Transfer Belt Unit is clean and undamaged, and works correctly.
Y N
Install a new Transfer Belt Unit, PL 6.1 Item 1.

Call Xerox Technical Support.

Remove the 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP). Check
for surface contamination and wear. The Transfer Roller is clean and operates correctly.
Y N
Install a new 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP).
Figure 1 Vertical Blank Deletions (Line or Streak) Example
Remove the Transfer Belt Unit, PL 6.1 Item 1. Check for surface contamination and wear.
Initial Actions The Transfer Belt Unit is clean and undamaged, and works correctly.
Y N
WARNING Install a new Transfer Belt Unit, PL 6.1 Item 1.
Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause Call Xerox Technical Support.
injury.
WARNING
Do not touch the Fuser while it is hot.
After each action, print a test page to check if image quality improves.
• Check that the paper supply is dry and meets specifications.
• Inspect the paper path for items, such as staples, paper clips, and paper scraps.
• Check that rollers and other media path components are clean and unobstructed.
• Clean the LED Print Heads (LPH) using the LPH Cleaning wand.

Procedure
Enter dC612. Print the Repeating Defects test print 64. Look only at the solid areas, not at the
map area. The defect affects all colors.
Y N
Install a new Drum Cartridge, PL 8.1 of the affected color and re-run the test print. The
defect persists.
Y N
Perform SCP 6 Final Actions.

Remove the affected Drum Cartridge and inspect the LED array on the related LPH for
debris and contamination. The LED array is clean.

A
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IQ10 3-12 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
IQ11 Diagonal Banding (Auger Marks) IQ12 Uneven Density
Auger marks appear across output (Figure 1). Uneven density, mottled image or text (Figure 1).

Figure 1 Uneven Density Example

Initial Actions
Figure 1 Diagonal Banding (Auger Marks) Example
WARNING
Initial Actions Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
WARNING injury.
Isolate the machine from the electrical supply while performing tasks that do not need WARNING
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
Do not touch the Fuser while it is hot.
injury.
After each action, print a test page to check if image quality improves.
WARNING • Clean the LED Print Head (LPH).
Do not touch the Fuser while it is hot. • Perform ADJ 8.1 CTD (RAD) Sensor Cleaning.
After each action, print a test page to check if image quality improves. • Check if the Toner Cartridges are Genuine Xerox. If they are not, install new cartridges by
• Check that the paper is clean, dry, and meets specifications. following the procedure in GP 35.
• Check CRU life counts. Replace components at end of life. • Check that the paper is clean, dry, and meets specifications.
• Check if the printer contains Genuine Xerox Toner Cartridges and parts. • Check media type settings are correct.

Procedure
Procedure
Repeat customer job with fresh ream of media. The defect persists.
Discuss printing behavior with the customer. The customer is printing a lot of continuous
Y N
high-area coverage prints.
Discuss the printer limitations with the customer. Perform SCP 6 Final Actions.
Y N
Install a new Drum Cartridge, PL 8.1 of the color that most closely matches the defect. Adjust the Bias Transfer Voltage up and down:
Continue replacing each of the Drum Cartridges sequentially for the other colors as • MFP: Log in as Admin, refer to GP 37. Select Device, Support, then Transfer Voltage
needed until the defect is fixed. Adjustment.
• SFP: Select Ready then Menu. Log in as Admin, refer to GP 37. Select OK, Image Qual-
Discuss the printer limitations with the customer. Perform SCP 6 Final Actions. ity, OK, then Voltage Offset.
The defect persists.
Y N
Perform SCP 6 Final Actions.
Call Xerox Technical Support.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 3-13 IQ11, IQ12
 A B C
IQ13 Ghosting Perform the steps that follow:
1. Remove the 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11
The image from a previous print appears on the current print (Figure 1).
(SFP). Check for surface contamination and wear. If necessary, install a new
2nd Bias Transfer Roller.
2. Check the Fuser rollers for damage or debris. If necessary, install a new Fuser,
PL 7.1 Item 1.
3. Remove the Transfer Belt Unit, PL 6.1 Item 1. Check for surface contamination
and wear. If necessary, install a new Transfer Belt Unit.

Perform the steps that follow:

1. Remove the 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11
(SFP). Check for surface contamination and wear. If necessary, install a new 2nd
Bias Transfer Roller.
2. Check the Fuser rollers for damage or debris. If necessary, install a new Fuser, PL
7.1 Item 1.
3. Remove the Transfer Belt Unit, PL 6.1 Item 1. Check for surface contamination and
wear. If necessary, install a new Transfer Belt Unit.

Select the test print component that matches the customer defect. The defect matches the
Fuser Component on the test print.
Figure 1 Ghosting Example Y N
Select the test print component that matches the customer defect. The customer defect
Initial Actions matches the Transfer Roller Component.
Y N
WARNING
Install a new Drum Cartridge of the affected color.
Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause Install a new 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP).
injury.
WARNING Install a new Fuser, PL 7.1 Item 1.
Do not touch the Fuser while it is hot.
After each action, print a test page to check if image quality improves.
• Confirm that the printer is set to the correct media type (plain, heavyweight, etc.).
• Inspect the paper path for items, such as staples, paper clips, and paper scraps.
• Check that the Fuser is seated properly.
• Verify the paper is within specifications.

Procedure
Enter dC612. Print the Repeating Defects test print 64. The customer’s repeating defect
matches a component on the Repeating Defects Test Print.
Y N
Review the solid fill prints from the Repeating Defects Test Print. The defect affects all
colors.
Y N
Install a new drum cartridge of the affected color. The defect persists.
Y N
Perform SCP 6 Final Actions.

A B C
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IQ13 3-14 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
IQ14 High Background on Prints Y N
Perform SCP 6 Final Actions.
There is toner contamination on all or part of the page (Figure 1). The contamination appears
as a very light single or multi-color dusting or fog on prints and copies. If the background is in only one color, remove the Drum Cartridge, PL 8.1. Clean the electrical
contacts, then print a test print. The image includes background defects.
Y N
Perform SCP 6 Final Actions.

Install a new Drum Cartridge, PL 8.1of the affected color and reprint the test print. The image
includes background defects.
Y N
Perform SCP 6 Final Actions.

Remove and examine the Transfer Belt Unit, PL 6.1 Item 1 for surface contamination or exces-
sive wear. The Transfer Belt Unit is good.
Y N
Install a new Transfer Belt Unit, PL 6.1 Item 1.

Call Xerox Technical Support.

Figure 1 High Background Contamination Example

Initial Actions
NOTE: If the defect occurs when making copies or scanning documents, and not when printing
files, adjust the White Reference Calibration, dC945.

After each action, print a test page to check if image quality improves.
• Check media type settings are correct.
• Some glossy media or photo paper will exhibit high background. If the issue only occurs
on a particular media, try a different brand.
• Check that the paper is clean, dry, and meets specifications.
• Verify the Toner Cartridge is a Xerox manufactured part with adequate life remaining. If a
non-Xerox Toner Cartridge is being used, this could be the problem.
• Ensure covers are in place and no outside light enters the printer.
• Perform ADJ 8.1 CTD (RAD) Sensor Cleaning.
WARNING
Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.
WARNING
Do not touch the Fuser while it is hot.

Procedure
Check the paper condition. Load new, dry recommended paper, and print a test print. The
image includes background defects.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 3-15 IQ14
IQ15 Fuzzy/Blurry Text and Image IQ16 Wrinkled or Creased
Text in image is fuzzy or blurry along the edges (Figure 1). The paper comes out either wrinkled, creased, stained, or torn (Figure 1).

Figure 1 Fuzzy/Blurry Text and Image Example

Figure 1 Wrinkled or Creased Example
Initial Actions
WARNING Initial Actions
Isolate the machine from the electrical supply while performing tasks that do not need WARNING
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
Isolate the machine from the electrical supply while performing tasks that do not need
injury.
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
WARNING injury.
Do not touch the Fuser while it is hot. WARNING
After each action, print a test page to check if image quality improves. Do not touch the Fuser while it is hot.
• Check that the paper is clean, dry, and meets specifications. After each action, print a test page to check if image quality improves.
• Check CRU life counts. Replace components at end of life. • Check that the paper is clean, dry, and meets specifications.
• Clean the LED Print Head (LPH). • Inspect the paper path for items, such as staples, paper clips, and paper scraps.
• Check media type settings are correct. • Check CRU life counts. Replace components at end of life.
Procedure • Check the paper tray guides so they are positioned against the paper correctly.
On the Printer Options tab, set Print Quality to Enhanced. The problem persists. • Check media type settings are correct.
Y N
Perform SCP 6 Final Actions. Procedure
Using fresh media, check if problem occurs on paper sheets or on envelopes. Problem
If using a downloaded font, ensure that the font is recommended for the printer, operating sys- occurs on paper sheets.
tem, and the application being used. The problem persists. Y N
Y N Check the location of wrinkles on the envelope. Wrinkles are approximately 30mm
Perform SCP 6 Final Actions. (1.25 inches) or more from the four edges of the envelope.
Y N
Check if the defect is only on black output (not color). The problem is only on black output. This type of wrinkle is considered normal.
Y N
Go to the IQ20 Color Registration Alignment RAP. Reload the envelopes in the Bypass Tray properly. The problem persists.

Advise the customer that the defect is a printer limitation. Perform SCP 6 Final Actions.
A
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IQ15, IQ16 3-16 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
A
Y N IQ17 Leading Edge Paper Damage
Perform SCP 6 Final Actions.
The page exits with the leading edge damaged (Figure 1).
Print the Repeating Defects Test Print on the problem media. Referring to the solid fill
pages, determine if toner is inside the creases or not. The toner is inside the creases.
Y N
Install a new 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11
(SFP). Repeat the Repeating Defects Test Print. The defect persists.
Y N
Perform SCP 6 Final Actions.

Install a new Transfer Belt Unit, PL 6.1 Item 1. Repeat the Repeating Defects Test
Print. The defect persists.
Y N
Perform SCP 6 Final Actions.

Install a new Fuser, PL 7.1 Item 1.

Install a new Fuser, PL 7.1 Item 1.

Print the Repeating Defects Test Print on the problem media. Referring to the solid fill pages,
determine if toner is inside the creases or not. The toner is inside the creases. Figure 1 Leading Edge Paper Damage Example
Y N
Install a new 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP). Initial Actions
Repeat the Repeating Defects Test Print. The defect persists.
Y N WARNING
Perform SCP 6 Final Actions. Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
Install a new Transfer Belt Unit, PL 6.1 Item 1. Repeat the Repeating Defects Test Print. injury.
The defect persists. WARNING
Y N
Do not touch the Fuser while it is hot.
Perform SCP 6 Final Actions.
After each action, print a test page to check if image quality improves.
Install a new Fuser, PL 7.1 Item 1. • Check that the paper is clean, dry, and meets specifications.
• Inspect the paper path for items, such as staples, paper clips, and paper scraps.
Install a new Fuser, PL 7.1 Item 1. • Check CRU life counts. Replace components at end of life.

Procedure
Check if damage occurs when using the Bypass Tray or with other tray. The problem does
not occur when using the Bypass Tray.
Y N
Reverse the paper in the Bypass Tray and try again. The problem persists.
Y N
Perform SCP 6 Final Actions.

Insert a different sheet of paper in the Bypass Tray and try again. The problem persists.
Y N
Perform SCP 6 Final Actions.

Use another tray in place of the Bypass Tray. The problem persists.

A
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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 3-17 IQ16, IQ17
A B
Y N Check the paper humidity conditioning effect by loading recommended paper from unopened
Perform SCP 6 Final Actions. package or that has been sealed and stored under humidity control. Perform a test print. The
problem persists.
Reload the paper loaded in the paper cassette by removing the cassette, adjusting the Y N
paper guides, and reloading the paper properly. Reinstall the cassette and perform a test Perform SCP 6 Final Actions.
print. The problem persists.
Y N Check the paper type setting. The paper type setting correspond with the paper printed.
Perform SCP 6 Final Actions. Y N
Set the correct paper type.
Check the paper humidity conditioning effect by loading recommended paper from
unopened package or that has been sealed and stored under humidity control. Perform a Check the paper transfer path. The path is clear of any dirt or foreign substances on the
test print. The problem persists. paper transfer path.
Y N Y N
Perform SCP 6 Final Actions. Remove the foreign substances.

Check the paper type setting. The paper type setting correspond with the paper Check the paper feed path roller. The roller on the paper feed path is good.
printed. Y N
Y N Clean or install a new corresponding roller, and reinstall it.
Set the correct paper type.
Check the installation status of the 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4
Check the paper transfer path. The path is clear of any dirt or foreign substances on Item 11 (SFP). The Transfer Roller is installed correctly.
the paper transfer path. Y N
Y N Correctly install 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 (SFP).
Remove the foreign substances.
Check the Fuser Assembly, PL 7.1 Item 1 installation. The Fuser Assembly is installed cor-
Check the paper feed path roller. The roller on the paper feed path is good. rectly.
Y N Y N
Clean or install a new corresponding roller, and reinstall it. Correctly install the Fuser, PL 7.1 Item 1.

Check the installation status of the 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL Remove the Fuser Assembly, PL 7.1 Item 1. Turn the gear by hand, and examine the Heat Roll
19.4 Item 11 (SFP). The Transfer Roller is installed correctly. section. The Heat Roll is good.
Y N Y N
Correctly install 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4 Item 11 Install a new Fuser, PL 7.1 Item 1.
(SFP).
Contact Xerox Technical Support.
Check the Fuser Assembly, PL 7.1 Item 1 installation. The Fuser Assembly is installed
correctly.
Y N
Correctly install the Fuser, PL 7.1 Item 1.

Remove the Fuser Assembly, PL 7.1 Item 1. Turn the gear by hand, and examine the
Heat Roll section. The Heat Roll is good.
Y N
Install a new Fuser, PL 7.1 Item 1.

Contact Xerox Technical Support.

Reload the paper loaded in the paper cassette by removing the cassette, adjusting the paper
guides, and reloading the paper properly. Reinstall the cassette and perform a test print. The
problem persists.
Y N
Perform SCP 6 Final Actions.
B
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IQ17 3-18 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
IQ18 Incorrect Image Position or Margins IQ19 Skewed Images
Image prints in wrong position or outside the page margins (Figure 1). Images in the output are not parallel to the edge of the printed sheet (Figure 1).

Figure 1 Incorrect Position or Margins Example Figure 1 Skewed Image Example

Initial Actions Initial Actions

WARNING WARNING
Isolate the machine from the electrical supply while performing tasks that do not need Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury. injury.
After each action, print a test page to check if image quality improves. WARNING
• Check that the paper is clean, dry, and meets specifications. Do not touch the Fuser while it is hot.
• Inspect the paper path for items, such as staples, paper clips, and paper scraps. After each action, print a test page to check if image quality improves.
• Check CRU life counts. Replace components at end of life. • Check that the paper is clean, dry, and meets specifications.
• Inspect the paper path for items, such as staples, paper clips, and paper scraps.
Procedure • Check CRU life counts. Replace components at end of life.
Compare the customer image size to the media size used for printing. The image size fits
the media size. Procedure
Y N
Adjust image size or use larger media. Perform IQ21 Skew Check to verify Skew is within specifications. Skew is outside specifica-
tions.
Check paper guide positions; ensure they are snug. Paper guides are in good position. Y N
Y N Perform SCP 6 Final Actions
Adjust paper guides. The defect persists.
Y N Adjust the paper guides properly. The problem persists.
Perform SCP 6 Final Actions. Y N
Perform SCP 6 Final Actions
Perform dC126 System Registration Adjustment.
Check the paper feed path roller. The roller on the paper feed path is good.
Perform dC126 System Registration Adjustment. Y N
Clean or install a new corresponding roller, and reinstall it

A
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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 3-19 IQ18, IQ19
A
Remove, then reinstall the Transfer Belt Unit, PL 6.1 Item 1. The problem persists. IQ20 Color Registration Alignment RAP
Y N
Image colors are not aligned with each other, Figure 1.
Perform SCP 6 Final Actions.

Check the paper humidity conditioning effect by loading recommended paper from unopened
package or that has been sealed and stored under humidity control. Perform a test print. The
defect persists.
Y N
Perform SCP 6 Final Actions.

Check the paper type setting. The paper type setting corresponds with the paper printed.
Y N
Set the correct paper type.

Check the paper transfer path. There is no dirt or foreign substances on the paper trans-
fer path between the paper entrance and the paper exit.
Y N
Remove the foreign substance.

Check the installation status of the 2nd Bias Transfer Roller, PL 19.2 Item 11 (MFP), PL 19.4
Item 11 (SFP). The 2nd Transfer Roller is installed correctly.
Figure 1 Color Registration Misalignment Example
Y N
Correctly install the 2nd Transfer Roller. Initial Actions
WARNING
Check the installation status of the Fuser Assembly, PL 7.1 Item 1. The Fuser Assembly is
installed correctly. Isolate the machine from the electrical supply while performing tasks that do not need
Y N electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
Correctly install the Fuser. injury.
WARNING
Contact Xerox Technical Support. Do not touch the Fuser while it is hot.
After each action, print a test page to check if image quality improves.
• Perform ADJ 8.1 CTD (RAD) Sensor Cleaning.
• Clean the LED Print Head (LPH).
• Check that the paper is clean, dry, and meets specifications.
• Inspect the paper path for items, such as staples, paper clips, and paper scraps.
• Check CRU life counts. Replace components at end of life.

Procedure
Perform dC673 Registration Control Sensor Check Cycle. The defect persists.
Y N
Perform SCP 6 Final Actions.
Check the installation of the LPH Arrays. The LPH Arrays are installed correctly.
Y N
Correct any problems with the installation of the LPH Arrays.
Check the installation of the FFC cables connecting the LPH Arrays to the ESS PWB. The
FFC cables are installed correctly.
Y N
Correct any problems with the installation of the FFC cables.
Install a new Transfer Belt Unit, PL 6.1 Item 1.

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IQ19, IQ20 3-20 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
IQ21 Skew Check
Use this RAP to check the skew for prints and copies.

Procedure
IOT Print Skew

1. Print the test page, Figure 1.

2. Measure from the edge of the paper to the 10mm line at points 1 and 2, then 5 and 6.
3. The skew is the difference between the two measurements for that side.
4. Verify the difference is within the tolerance value as given in Table 1 for IOT (Internal
Print).
Copy Skew

1. Print one test page, Figure 1, mark the page side 1.

2. Measure from the edge of the paper to the 10mm line at points 1 and 2, then 5 and 6.
3. Copy the page, then mark the copy side 2.
4. Measure from the edge of the paper to the 10mm line at points 1 and 2, then 5 and 6.
5. Compare the side 1 and side 2 skew difference. Verify the difference is within the toler-
ance in Table 1.

Table 1 Copy skew tolerance value

Flatbed Copy IIT + DADF
(From IIT Scan from (Scan) Scan IOT (Internal
Platen) DADF Copy platen to file to file Print)
Lead Edge ±1.3mm ±2.7mm ±0.6mm ±2.4mm ±1.1mm
(180mm
edge)
Side Edge ±2.2mm ±3.5mm ±0.9mm ±2.8mm ±2.0mm
(280mm
edge)

Figure 1 Skew Check

The printable version of the letter and A4 size skew test pattern above is located here:

• Skew Test Pattern A4

• Skew Test Pattern Letter

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 3-21 IQ21
IQ22 Registration Check
Use this RAP to check the registration for prints and copies.

Procedure
IOT Print Registration

1. Print one test page, Figure 1.

2. Measure the print from the edge of the paper to the 10mm line at points 3 and 4.
3. The registration is the difference between the points 3 and 4.
4. Make sure that the difference is within the tolerance value as given in Table 1 for IOT
(Internal Print).
Copy Registration

1. Print one test page, Figure 1, mark the page side 1.

2. Measure the print from the edge of the paper to the 10mm line at points 3 and 4.
3. Copy the page, then mark the copy side 2.
4. Measure the print from the edge of the paper to the 10mm line at points 3 and 4.
5. Compare the side 1 and side 2 registration difference. Verify the difference is within the
tolerance in Table 1.

Table 1 Copy registration tolerance value

Flatbed Copy IIT + DADF
(From IIT Scan from (Scan) Scan IOT (Internal
Platen) DADF Copy platen to file to file Print)
Lead Edge +3.3/-1.3mm ±3.9/-1.9mm ±1.0mm ±2.0mm +3.0/-1.0mm
(180mm
edge) Regis-
tration
Side Edge ±2.7mm ±3.0mm ±1.0mm ±1.5mm ±2.5mm
(280mm
edge)
Registration

Figure 1 Registration Check

The printable version of the letter and A4 size registration test pattern above is located here:

• Registration Test Pattern A4

• Registration Test Pattern Letter

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IQ22 3-22 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 4 Repairs/Adjustments
1 UI REP 10.1 550 Option Feeder Assembly Kit .................................................................... 4-41
REP 1.1 UI Console Assembly (Control Panel) (MFP) ................................................... 4-3 REP 10.2 550 Option Feeder Left Side Cover ................................................................ 4-42
REP 1.2 UI Inner Cover (MFP) ....................................................................................... 4-4 REP 10.3 550 OPF Foot ................................................................................................. 4-43
REP 1.3 UI Harness (MFP) ............................................................................................. 4-4 REP 10.4 LED Harness Assembly Kit............................................................................. 4-44
REP 1.4 UI Access Door (MFP) ...................................................................................... 4-6 REP 10.5 No Paper Actuator (Optional Feeder) ............................................................. 4-46
REP 1.5 UI Frame Assembly (MFP) ............................................................................... 4-6 REP 10.6 Feed Roller Assembly Kit (Optional Feeder) .................................................. 4-47
REP 1.6 UI Console Assembly (SFP) ............................................................................. 4-7 REP 10.7 550 Option Cassette Assembly....................................................................... 4-48
REP 1.7 UI Harness (SFP) ............................................................................................. 4-7 REP 10.8 Cassette Separator Holder Assembly (Option Feeder) .................................. 4-48
REP 10.9 Legal Paper Tray Cover.................................................................................. 4-49
2 LPH REP 10.10 Cassette Separator Roller Kit ....................................................................... 4-49
REP 2.1 LPH Color Head Assembly ............................................................................... 4-9
REP 2.2 Guide Cover Assembly ..................................................................................... 4-10 13 Bypass (MSI)
REP 2.3 LPH Xerographic CRUM FFC Kit ..................................................................... 4-11 REP 13.1 Bypass Tray Frame Assembly ........................................................................ 4-51
REP 13.2 Bypass Tray Feed Roller ................................................................................ 4-51
3 Drive REP 13.3 Bypass Tray No Paper Sensor ....................................................................... 4-52
REP 3.1 Main Drive Assembly ........................................................................................ 4-15 REP 13.4 Bypass Tray TA1 Roller Assembly Kit ............................................................ 4-53
REP 3.2 Paper Handling (PH) Drive Assembly............................................................... 4-20 REP 13.5 Bypass Tray TA2 Roller Assembly Kit ............................................................ 4-54
REP 3.3 Bypass (MSI) Drive Assembly .......................................................................... 4-22 REP 13.6 Main Bypass Tray Assembly........................................................................... 4-58
REP 3.4 Waste Drive Assembly...................................................................................... 4-23 REP 13.7 Bypass Tray Separator Holder Assembly ....................................................... 4-58
4 NOHAD 15 Registration
REP 4.1 Main Fan ........................................................................................................... 4-25 REP 15.1 Option Registration Chute............................................................................... 4-59
REP 4.2 Main Fan Duct .................................................................................................. 4-25 REP 15.2 Duplex Registration Roller Assembly.............................................................. 4-60
REP 4.3 Foot Assembly Kit ............................................................................................. 4-26 REP 15.3 Registration Chute Feeder Assembly ............................................................. 4-61
REP 15.4 No Paper Actuator (Registration).................................................................... 4-63
5 Dispenser
REP 15.5 Registration Actuator ...................................................................................... 4-63
REP 5.1 Dispenser Assemblies Y, M, C, K ..................................................................... 4-27
REP 15.6 Registration Photo Sensor .............................................................................. 4-64
REP 5.2 Toner Full Sensor ............................................................................................. 4-28
REP 15.7 Upper Feed Chute .......................................................................................... 4-64
REP 5.3 Dispenser Drive Assembly Kit .......................................................................... 4-28
17 Exit
6 Transfer
REP 17.1 Exit Chute Assembly....................................................................................... 4-65
REP 6.1 Transfer Belt Unit .............................................................................................. 4-31
REP 17.2 Main Exit Drive Assembly ............................................................................... 4-66
REP 6.2 Color Toner Density (CTD) Sensor Assembly .................................................. 4-32
REP 17.3 Exit Idle Gear Assembly.................................................................................. 4-66
REP 6.3 Photo Sensor (K-Mode) .................................................................................... 4-33
18 Electrical
7 Fuser
REP 18.1 MCU PWB (MFP)............................................................................................ 4-67
REP 7.1 Fuser Assembly ................................................................................................ 4-35
REP 18.2 ESS MCU FFC (MFP)..................................................................................... 4-68
REP 7.2 Fuser Harness Cover........................................................................................ 4-36
REP 18.3 ESS PWB (MFP)............................................................................................. 4-69
8 Xerographics REP 18.4 FAX PWB (MFP only) ..................................................................................... 4-72
REP 8.1 Drum Cartridge Assembly Y, M, C, K CRU ...................................................... 4-37 REP 18.5 Wireless Module (MFP) .................................................................................. 4-72
REP 8.2 Waste Cartridge Assembly ............................................................................... 4-37 REP 18.6 Front USB Harness Assembly (MFP) ............................................................. 4-73
REP 8.3 LPH Cleaner Assembly..................................................................................... 4-38 REP 18.7 LVPS PWB (MFP)........................................................................................... 4-74
REP 18.8 ESS Top Plate (MFP) ..................................................................................... 4-75
9 Tray REP 18.9 ESS Box (MFP)............................................................................................... 4-76
REP 9.1 IOT 250 Cassette Assembly ............................................................................. 4-39 REP 18.10 LVPS Plate (MFP)......................................................................................... 4-76
REP 9.2 Legal Paper Tray Cover.................................................................................... 4-39 REP 18.11 MCU Plate (MFP).......................................................................................... 4-77
REP 9.3 Cassette Separator Rollers Kit ......................................................................... 4-40 REP 18.12 HVPS PWB and Guide Assembly (MFP)...................................................... 4-78
REP 18.13 HVPS Toner Cover (MFP) ............................................................................ 4-79
10 550 Sheet Optional Feeder

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-1
REP 18.14 Second Bias Transfer Roll Housing Kit (MFP).............................................. 4-80 50 DADF / IIT
REP 18.15 Inlet Harness Assembly Kit (MFP) ................................................................ 4-80 REP 50.1 DADF Assembly.............................................................................................. 4-117
REP 18.16 Rear Interlock Harness Assembly (MFP) ..................................................... 4-81 REP 50.2 IIT Assembly ................................................................................................... 4-118
REP 18.17 Side Interlock Harness Assembly (MFP) ...................................................... 4-82 REP 50.3 Left and Right Counterbalance Assemblies (Hinges) ..................................... 4-118
REP 18.18 OPF Harness Assembly (MFP) .................................................................... 4-84 REP 50.4 DADF Tray Assembly ..................................................................................... 4-119
REP 18.19 MCU PWB (SFP) .......................................................................................... 4-85 REP 50.5 Scanner Assembly .......................................................................................... 4-119
REP 18.20 ESS MCU FFC (SFP) ................................................................................... 4-86 REP 50.6 DADF Actuator................................................................................................ 4-120
REP 18.21 ESS PWB (SFP) ........................................................................................... 4-87 REP 50.7 DADF Feed Roller Kit ..................................................................................... 4-121
REP 18.22 Wireless Module (SFP) ................................................................................. 4-90
REP 18.23 LVPS PWB (SFP) ......................................................................................... 4-90 ADJ 8
REP 18.24 ESS Top Plate (SFP) .................................................................................... 4-91 ADJ 8.1 CTD (RAD) Sensor Cleaning............................................................................. 4-123
REP 18.25 ESS Box (SFP) ............................................................................................. 4-92
REP 18.26 LVPS Plate (SFP) ......................................................................................... 4-92
REP 18.27 MCU Plate (SFP) .......................................................................................... 4-93
REP 18.28 HVPS Guide Assembly (SFP) ...................................................................... 4-94
REP 18.29 HVPS Toner Cover (SFP)............................................................................. 4-95
REP 18.30 Second Bias Transfer Roll Housing Kit (SFP) .............................................. 4-96
REP 18.31 Inlet Harness Assembly Kit (SFP) ................................................................ 4-96
REP 18.32 Rear Interlock Harness Assembly (SFP) ...................................................... 4-97
REP 18.33 Side Interlock Harness Assembly (SFP)....................................................... 4-98
REP 18.34 OPF Harness Assembly (SFP) ..................................................................... 4-99

19 Covers
REP 19.1 Front Inner Cover (MFP)................................................................................. 4-101
REP 19.2 Left Side Front Cover (MFP)........................................................................... 4-101
REP 19.3 Right Side Front Cover (MFP) ........................................................................ 4-102
REP 19.4 Toner Cover Assembly (MFP) ........................................................................ 4-102
REP 19.5 Right Side Cover Assembly (MFP) ................................................................. 4-103
REP 19.6 Top Cover Assembly (MFP) ........................................................................... 4-104
REP 19.7 Left Side Cover (MFP) .................................................................................... 4-105
REP 19.8 Left Side IIT Cover (MFP) ............................................................................... 4-106
REP 19.9 Second Bias Transfer Roller Assembly (MFP) ............................................... 4-106
REP 19.10 WIFI Cap (MFP)............................................................................................ 4-107
REP 19.11 ESS Window Assembly Kit (MFP) ................................................................ 4-107
REP 19.12 Rear Cover Assembly Kit (MFP)................................................................... 4-108
REP 19.13 Front Inner Cover (SFP) ............................................................................... 4-108
REP 19.14 Left Side Front Cover (SFP) ......................................................................... 4-109
REP 19.15 Right Side Front Cover (SFP) ....................................................................... 4-109
REP 19.16 Left Rear Top Cover (SFP) ........................................................................... 4-110
REP 19.17 Right Rear Top Cover (SFP) ........................................................................ 4-110
REP 19.18 Toner Cover Assembly (SFP) ....................................................................... 4-111
REP 19.19 Right Side Cover Assembly (SFP)................................................................ 4-111
REP 19.20 Top Cover Assembly (SFP) .......................................................................... 4-112
REP 19.21 Left Side Cover (SFP)................................................................................... 4-113
REP 19.22 Second Bias Transfer Roller Assembly (SFP) .............................................. 4-114
REP 19.23 WIFI Cap (SFP) ............................................................................................ 4-115
REP 19.24 ESS Window Assembly Kit (SFP)................................................................. 4-115
REP 19.25 Rear Cover Assembly Kit (SFP) ................................................................... 4-116

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4-2 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 1.1 UI Console Assembly (Control Panel) (MFP)
Parts List on PL 1.1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Record the current software version by printing the configuration report, GP 18.
2. Remove the Left Side Cover, REP 19.7.
3. Remove the Left Side IIT Cover, REP 19.8.
4. Remove the UI Inner Cover, REP 1.2.
5. Remove the UI Access Door from the console, REP 1.4.
6. Remove the UI Console Assembly, Figure 1:
a. Release the UI Harness and the Speaker Harness from the console.
b. Remove two screws attaching the UI Console Assembly to the UI Frame Assembly.
c. Remove the UI Console Assembly from the UI Frame Assembly.

Figure 1 Remove the UI Console Assembly (MFP)

Replacement
CAUTION
Avoid damaging harnesses during replacement. When attaching the UI Console Assembly to
the UI Frame Assembly, be sure to feed the harnesses completely back through the frame
before attaching the console to the frame.
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
1. The replacement is the reverse of the removal procedure.
2. Check the machine software version against the software version recorded prior to instal-
lation of the new UI Console Assembly. If necessary, upgrade the software, GP 9.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-3 REP 1.1
REP 1.2 UI Inner Cover (MFP) REP 1.3 UI Harness (MFP)
Parts List on PL 1.1 Parts List on PL 1.1
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Left Side IIT Cover, REP 19.8. 1. Remove the Left Side Cover, REP 19.7.
2. Remove one screw attaching the UI Inner Cover to the UI Frame Assembly, then remove 2. Remove the ESS Top Plate, REP 18.8.
the cover. 3. Remove the Left Side IIT Cover, REP 19.8.
4. Remove the UI Access Door, REP 1.4.
5. Remove the UI Inner Cover, REP 1.2.
6. Remove the UI Harness, Figure 1:
a. Disconnect the UI Harness from the ESS PWB.
b. Release the harness clamp from the UI Frame Assembly.
c. Remove the harness from the guide on the Top Cover Assembly.

Figure 1 Remove the UI Inner Cover

Replacement
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 1.2, REP 1.3 4-4 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 7. Disconnect the UI Harness from the UI Console Assembly, then remove the harness, Fig-
ure 2.

Figure 2 Remove the UI Harness (MFP)

Figure 1 Release the UI Harness from the Printer (MFP)
Replacement
CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
The replacement is the reverse of the removal procedure.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-5 REP 1.3
REP 1.4 UI Access Door (MFP) REP 1.5 UI Frame Assembly (MFP)
Parts List on PL 1.1 Parts List on PL 1.1
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the UI Console Assembly, REP 1.1.
1. Insert a flat blade screwdriver at the side of the UI Access Door (A), slightly open the UI
2. Remove the UI Frame Assembly, Figure 1:
Access Door, then remove the UI Access Door from the console, Figure 1.
a. Remove three screws attaching the left side of the UI Frame Assembly.
b. Remove three screws from the top surface of the UI Frame Assembly.
c. Remove one screw, through the top access hole in the UI Frame Assembly, attach-
ing the frame’s lower support arm.
d. Slide the UI Frame Assembly slightly to the left side while lifting up to remove the UI
frame assembly with the attached UI Frame Cover.

Figure 1 Remove the UI Access Door (MFP)

Figure 1 Remove the UI Frame Assembly (MFP)
Replacement
Replacement
The replacement is the reverse of the removal procedure.
The replacement is the reverse of the removal procedure.

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REP 1.4, REP 1.5 4-6 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 1.6 UI Console Assembly (SFP) REP 1.7 UI Harness (SFP)
Parts List on PL 1.2 Parts List on PL 1.2
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Left Rear Top Cover, REP 19.16. 1. Remove the UI Console Assembly, REP 1.6.
2. Open the Toner Cover. 2. Remove the Left Side Cover, REP 19.21.
3. Release two hooks in the direction of the arrows, slightly lift up the UI Console Assembly, 3. Remove the Top Cover, REP 19.20.
then disconnect connector (P/J220) while lifting the UI Console Assembly up from the 4. Remove the ESS Top Plate, REP 18.8.
printer.
5. Disconnect the UI Harness from the ESS PWB, release the harness from the clamp, then
remove the harness, Figure 1.

Figure 1 Remove the UI Harness Assembly (SFP)

Replacement
CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
The replacement is the reverse of the removal procedure.
Figure 1 Remove the UI Console Assembly (SFP)

Replacement
The replacement is the reverse of the removal procedure.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-7 REP 1.6, REP 1.7
Repairs - Adjustments 10/2017 Revised BUS Update: July 2020
REP 1.6, REP 1.7 4-8 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 2.1 LPH Color Head Assembly
Parts List on PL 2.1 Item 1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
CAUTION
Protect the drums from deterioration. When performing the following step, cover the drums
with paper or similar material to prevent exposure to direct sunlight or room light.
Avoid damaging the LED strip on the LPH Color Head Assembly. Handle the LPH Color Head
Assembly carefully.
1. Remove the Drum Cartridge, REP 8.1.
2. Open the Rear Cover.
3. Remove the Transfer Belt Unit, REP 6.1.
4. Pry off the "Y - M - C - K" Imaging Unit label plate below the LED Print Heads.

NOTE: Individual LPH Color Head Assemblies can be removed as necessary.

5. Refer to Figure 1, remove four screws from the LPH Color Head Assemblies to be
removed.

Release
lever

FFC

Figure 1 Remove the LPH Color Head Assembly

CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.
6. Refer to Figure 1, pull the LPH Color Head Assembly out from the Drum Cartridge Guide,
then disconnect the flat cables (FFC).
7. Remove the LPH Color Head Assembly.
Replacement
1. The replacement is the reverse of the removal procedure.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-9 REP 2.1
 CAUTION REP 2.2 Guide Cover Assembly
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.
Parts List on PL 2.1 Item 11
2. When reconnecting the FFC, there is no need to release the release lever. Insert the FFC Removal
vertically into the slot until seated with a click as shown in Figure 2. WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover; REP 19.5 (MFP), REP 19.19 (SFP).
2. Refer to Figure 1, remove the Guide Cover Assembly by gently prying the top of the cover
down to release the hooks along the bottom.

Slot

Figure 2 Reconnect the LPH Color Head FFC

3. After installing the Drum Cartridge, clean the LPH Color Head Assembly by removing the
LPH Cleaner Assembly, REP 8.3, and cleaning the LPH Color Heads.
Figure 1 Remove the Guide Cover Assembly
4. Perform dC671 after replacement.

Replacement
The replacement is the reverse of the removal procedure.

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REP 2.1, REP 2.2 4-10 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 2.3 LPH Xerographic CRUM FFC Kit CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
Parts List on PL 2.1 Item 99 mation about disconnecting and connecting FFC cables.
Removal 10. Unplug the connectors ( P/J1360, P/J1361, P/J1362, P/J1363) from the ESS PWB.
WARNING 11. Refer to Figure 2, remove the LPH Color FFC Guide.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover; REP 19.5 (MFP), REP 19.19 (SFP).
2. Remove the Left Side Cover; REP 19.7 (MFP), REP 19.21 (SFP).
3. Remove the Drum Cartridges Y, M, C, K, REP 8.1.
4. Remove the Transfer Belt Unit, REP 6.1.
5. Remove the four LPH Color Head Assemblies, REP 2.1.
6. Remove the ESS Top Plate, REP 18.8.
7. Refer to Figure 1, remove two screws attaching the ESS Lower Plate and remove the
plate.

Release
lever
FFC

Figure 2 Remove the LPH Color FFC Guide

Figure 1 Remove the ESS Lower Plate

8. Remove the MCU PWB; REP 18.1 (MFP), REP 18.19 (SFP).
9. Remove the MCU Plate; REP 18.11 (MFP, REP 18.27 (SFP).

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-11 REP 2.3
12. Refer to Figure 3, remove the four LPH Ferrite Cores by first pressing the reinforcing tabs 13. Remove the CTD Sensor Assembly and the LPH Xerographic CRUM FFC:
flat against the FFC. a. Refer to Figure 4, remove one screw attaching the CTD Sensor Cover and remove
the cover.
b. Refer to Figure 4, remove four screws attaching the CTD Sensor Assembly and the
LPH Xerographic CRUM FFC.
c. Pull the CRUM FFC out about one-third of the way, then feed the four FFC har-
nesses out through the chassis.
d. Feed the remaining two CRUM wire harnesses out through the chassis.
e. Remove the CTD Sensor and the CRUM FFC.

Figure 3 Remove the LPH Ferrite Cores

Figure 4 Remove the CTD Sensor Cover, Sensor, and LPH FFC Xerographic CRUM

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 2.3 4-12 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
14. Refer to Figure 5, unplug two connectors ( P/J141 and P/J144) from the CRUM FFC Replacement
(connected to the CTD Sensor).
1. The replacement is the reverse of the removal procedure.
15. Refer to Figure 5, release the cables from the hooks, then remove the CTD Sensor from
2. When installing the LPH Xerographic CRUM FFC, arrange the FFCs as shown in Figure
the LPH Xerographic CRUM FFC.
6.
3. When setting the FFCs, be careful not to catch the turned FFCs at Hook A, as shown in
Figure 6.

Figure 6 Fold the FFCs and Install the LPH Xerographic CRUM
Figure 5 Unplug the CTD Sensor Connectors
CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-13 REP 2.3
4. When folding and connecting the FFCs, arrange the FFCs as shown in Figure 7. 5. When installing the FFC, check that the portion A of the FFC is arranged at the hook
shown in Figure 8, or the FFC may be damaged by coming in contact with neighboring
parts.

Blue reinforcing
Slot tab

Figure 7 Fold and Connect the FFCs

Figure 8 Position FFC to Avoid Damage

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 2.3 4-14 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 3.1 Main Drive Assembly 9. Refer to Figure 1, disconnect connectors P/J272, P/J273, remove the Fuser harness from
the guide, then release the two hooks attaching the Fuser Harness Guide.
Parts List on PL 3.1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
CAUTION
To avoid potentially serious problems, follow the procedure shown below and use caution
when removing and handling this part. Do not disassemble this part.
1. Remove the Left Side Cover; REP 19.7 (MFP), REP 19.21 (SFP).
2. Remove the Fuser Assembly, REP 7.1.
3. Remove the MCU PWB; REP 18.1 (MFP), REP 18.19 (SFP).
4. Remove the ESS MCU FFC; REP 18.2 (MFP), REP 18.20 (SFP).
5. Remove the FAX PWB, REP 18.4 (MFP only).
6. Remove the ESS PWB and Box; REP 18.9 (MFP), REP 18.25 (SFP).
7. Remove the LVPS PWB; REP 18.7 (MFP), REP 18.23 (SFP).
8. Remove the LVPS Plate; REP 18.10 (MFP), REP 18.26 (SFP).
CAUTION
Make sure that the Fuser harness is replaced following the factory-installed route.

Figure 1 Remove the Fuser Harness Guide

10. Remove the Main Fan, REP 4.1.

11. Remove the Main Fan Duct, REP 4.2.
12. Remove the MCU Plate; REP 18.11 (MFP), REP 18.27 (SFP).

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-15 REP 3.1
13. Refer to Figure 2, release the harness from the four hooks on the harness guide. 14. Refer to Figure 3, disconnect the connectors and release the cables.

Figure 2 Release Harness Behind the MCU Plate Figure 3 Unplug Connectors and Release the Cables

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 3.1 4-16 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
15. Refer to Figure 4, showing the DC Harness Guide, perform the following: 16. Refer to Figure 5, release the cable from the Duct Harness Guide.
a. Disconnect connector P/J464.
b. Release the three hooks of the DC Harness Guide and rotate the guide up onto the
top of the printer frame.
c. Disconnect five connectors from the Main Drive ( P/J571, P/J572, P/J573, P/J574,
P/J464).

Figure 5 Release Cable from the Duct Harness Guide

Figure 4 Remove the DC Harness Guide

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-17 REP 3.1
17. Refer to Figure 6, release three hooks on the Duct Harness Guide and remove the guide. 18. Refer to Figure 7, release the harness from the Interlock Harness Guide.

Figure 6 Remove the Duct Harness Guide Figure 7 Release Cable from the Interlock Harness Guide

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 3.1 4-18 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
19. Refer to Figure 8, release the boss on the Interlock Harness Guide and remove the guide. CAUTION
When performing the following step to remove the Drive Assembly, use caution not to drop the
gears.
21. Refer to Figure 9, remove seven screws attaching the Main Drive Assembly, then remove
the Main Drive Assembly.

Figure 8 Remove the Interlock Harness Guide

20. Remove the PH Drive Assembly, REP 3.2.

Figure 9 Remove the Main Drive Assembly

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-19 REP 3.1
 NOTE: When placing the Main Drive Assembly on the workbench, face the gear side REP 3.2 Paper Handling (PH) Drive Assembly
upward to prevent the gears from falling off.
Parts List on PL 3.1
NOTE: Figure 10, shows how the gears are installed on the Main Drive Assembly.
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover; REP 19.7 (MFP), REP 19.21 (SFP).
2. Remove the Rear Cover; REP 19.12 (MFP), REP 19.25 (SFP).
3. Remove the MCU PWB, REP 18.1 (MFP); REP 18.19 (SFP).
4. Remove the MCU Plate; REP 18.11 (MFP, REP 18.27 (SFP).
5. Remove the Wireless Module, REP 18.5.
6. Remove the FAX PWB, REP 18.4 (MFP only).
7. Remove the ESS MCU FFC; REP 18.2 (MFP), REP 18.20 (SFP).
8. Remove ESS PWB and Box; REP 18.9 (MFP), REP 18.25 (SFP).
9. Remove the LVPS PWB; REP 18.7 (MFP), REP 18.23 (SFP).
10. Remove the LVPS Plate; REP 18.10 (MFP), REP 18.26 (SFP).
11. Refer to Figure 1, remove the one screw from the Duplex Gear Cover, then remove the
cover.

Figure 10 Gear Locations on the Main Drive Assembly

Replacement
CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
The replacement is the reverse of the removal procedure.

Figure 1 Remove the MCU Harness Guide and Duplex Gear Cover

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 3.1, REP 3.2 4-20 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
12. Disconnect connectors ( P/J541, P/J544), then release the cable from the cable guide. NOTE: When placing the PH Drive Assembly on the workbench, face the gear side upward to
13. Refer to Figure 2, remove the one screw and the bracket, remove four screws attaching prevent the gears from falling off.
the PH Drive Assembly, then remove the assembly.
NOTE: Refer to Figure 3, for gear placement in the PH Drive Assembly.

Figure 2 Remove the MCU Plate, Bracket, and PH Drive Assembly Figure 3 Gear Locations on the PH Drive Assembly

Replacement
CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
The replacement is the reverse of the removal procedure.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-21 REP 3.2
REP 3.3 Bypass (MSI) Drive Assembly 5. Remove four screws (silver, M3X6mm) attaching the MSI Drive Assembly, the remove the
MSI Drive Assembly, Figure 2.
Parts List on PL 3.1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover; REP 19.7 (MFP), REP 19.21 (SFP).
2. Remove the LVPS PWB; REP 18.7 (MFP), REP 18.23 (SFP).
3. Remove the LVPS Plate; REP 18.10 (MFP), REP 18.26 (SFP).
4. Refer to Figure 1, release the harnesses from the Harness guides of the MSI Drive
Assembly, then disconnect the connector ( P/J481).

Figure 2 Remove the MSI Drive

Figure 1 Release the MSI Drive Harnesses

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 3.3 4-22 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
NOTE: When placing the MSI Drive Assembly on the workbench, face the gear side upward to REP 3.4 Waste Drive Assembly
prevent the gears from falling off.
Parts List on PL 3.1
NOTE: Figure 2, shows how the gears are installed on the MSI Drive Assembly.
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover; REP 19.5 (MFP), REP 19.19 (SFP).
2. Refer to Figure 1, remove the three screws attaching the Waste Drive, then remove the
drive.

Figure 3 Gear Locations on the MSI Drive Assembly

Replacement
CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
The replacement is the reverse of the removal procedure.
Figure 1 Remove the Waste Drive Assembly

Replacement
The replacement is the reverse of the removal procedure.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-23 REP 3.3, REP 3.4
Repairs - Adjustments 10/2017 Revised BUS Update: July 2020
REP 3.3, REP 3.4 4-24 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 4.1 Main Fan REP 4.2 Main Fan Duct
Parts List on PL 4.1 Parts List on PL 4.1
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover; REP 19.7 (MFP), REP 19.21 (SFP). 1. Remove the Left Side Cover; REP 19.7 (MFP), REP 19.21 (SFP).
2. Refer to Figure 1, unplug connector ( P/J289) to the fan, release two hooks attaching the 2. Remove the Main Fan, REP 4.1.
Main Fan to the Main Fan Duct, then remove the fan. 3. Remove the Main Fan Duct, Figure 1:
a. Remove the screws from the LVPS PWB and Plate to expose the screw attaching
the Main Fan Duct.
b. Remove one screw attaching the Main Fan Duct.
c. Release the side hook and the upper boss of the Main Fan Duct, then remove the
duct.

NOTE: If you are removing only the Main Fan Duct, it is not necessary to remove the
LVPS PWB or Plate.

Figure 1 Remove the Main Fan

Replacement
1. The replacement is the reverse of the removal procedure.

NOTE: Note the orientation of the Main Fan. Install with the label side facing the machine.
Figure 1 Remove the Main Fan Duct

Replacement
The replacement is the reverse of the removal procedure.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-25 REP 4.1, REP 4.2
REP 4.3 Foot Assembly Kit 3. Position the back of the printer to overhang the edge of the workbench.
4. Refer to Figure 2, install a new back foot.
Parts List on PL 4.1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
CAUTION
To prevent the printer from falling off the workbench in the following steps, position the printer
to overhang the edge of the workbench as little as possible.
1. Position the front of the printer to overhang the edge of the workbench.
2. Refer to Figure 1, install the new front two feet.

Figure 2 Install New Rear Bottom Foot

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Install new Front Bottom Feet

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 4.3 4-26 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 5.1 Dispenser Assemblies Y, M, C, K
Parts List on PL 5.1 Item 2, PL 5.1 Item 3, PL 5.1 Item 4, PL 5.1 Item 5
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.

NOTE: This removal procedure is common among the four Dispenser Assemblies and
describes the removal procedure for a single dispenser.

1. Remove the 250 Sheet Cassette.

2. Remove the Main Bypass Tray, REP 13.6.
3. Remove the Drum Cartridge, REP 8.1, corresponding to the dispenser being replaced.
4. Remove the Transfer Belt Unit, REP 6.1.
5. Remove the Top Cover Assembly; REP 19.6 (MFP), REP 19.20 (SFP).
6. Remove the Main Exit Drive Assembly, REP 17.2.
7. Remove the Dispenser Drive Assembly, REP 5.3, except skip step 4 by leaving P/J121,
P/J122 connected.
8. Remove the Dispenser Assembly, Figure 1:
a. Remove two screws attaching the right-hand brace (supporting the Dispenser Drive
Assembly), then rotate the Dispenser Drive Assembly up to the left.
b. Remove one screw from the Dispenser Assembly (one screw for each Dispenser).
c. Release the hook holding the Dispenser Assembly tube to the left-side printer chas-
sis, then remove the Dispenser (one hook for each Dispenser).

Figure 1 Remove the Dispenser Assemblies

Replacement
The replacement is the reverse of the removal procedure.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-27 REP 5.1
REP 5.2 Toner Full Sensor REP 5.3 Dispenser Drive Assembly Kit
Parts List on PL 5.1 Parts List on PL 5.1
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover; REP 19.5 (MFP), REP 19.19 (SFP). 1. Remove all four of the Toner Cartridges.
2. Remove the toner full sensor, Figure 1: 2. Remove the Top Cover Assembly; REP 19.6 (MFP), REP 19.20 (SFP).
a. Release three hooks on the Clear Cover starting with the bottom hook, then remove 3. Remove the Main Exit Drive Assembly, REP 17.2.
the cover. 4. Disconnect four connectors ( P/J111, P/J112, P/J113 P/J114), then release the Toner
b. Release three hooks attaching the Toner Full Sensor to the sensor holder, then CRUM Harness Assembly, Figure 1.
remove the sensor.
c. Disconnect connector ( P/J485) from the sensor.

Figure 1 Release the Toner CRUM Harness Assembly

Figure 1 Remove the Toner Full Sensor

Replacement
The replacement is the reverse of the removal procedure.

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REP 5.2, REP 5.3 4-28 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
5. Disconnect two connectors ( P/J110, P/J120) from the Dispenser Drive Harness Assem- 6. Remove two screws attaching the Dispenser Drive Assembly, then remove the drive.
bly, then release the harnesses from the harness guide.

Figure 3 Remove the Dispenser Drive Assembly

Replacement
The replacement is the reverse of the removal procedure.

Figure 2 Release the Dispenser Drive Harnesses

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-29 REP 5.3
Repairs - Adjustments 10/2017 Revised BUS Update: July 2020
REP 5.3 4-30 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 6.1 Transfer Belt Unit c. Remove four screws attaching the Transfer Belt Unit, then remove the Transfer Belt
Unit from the rails, Figure 2.
Parts List on PL 6.1
NOTE: Remove only the screws seated against the metal frame as shown in Figure 2.
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Open the Waste Cover.
2. Remove the Waste Cartridge, REP 8.2.
3. Remove the transfer belt unit, Figure 1:
a. Open the Rear Cover.
b. Release the lever on each of the CRU Drum Cartridges (Y,M,C,K).

NOTE: Do not grasp the foam on Transfer Belt Unit Cover when replacing the Trans-
fer Unit. Grasp the Transfer Belt Unit Handles.

Figure 2 Remove the Transfer Belt Unit

Figure 1 Handle Locations on the Transfer Belt Unit

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-31 REP 6.1
Replacement REP 6.2 Color Toner Density (CTD) Sensor Assembly
The replacement is the reverse of the removal procedure. Parts List on PL 6.1
NOTE: Do not grasp the foam on Transfer Belt Unit Cover when replacing the Transfer Unit. Removal
Grasp the Transfer Belt Unit Handles. WARNING
NOTE: When installing a new Transfer Belt Unit, remove two jigs (shipping restraints) from the Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
unit, Figure 3. the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the 250 Cassette Assembly.
2. Remove the Right Side Cover, REP 19.5.
3. Remove the Drum Cartridges, REP 8.1.
4. Remove the Transfer Belt Unit, REP 6.1.
5. Remove the Guide Cover Assembly, REP 2.2.
6. Remove the Rear Cover; REP 19.12 (MFP), REP 19.25 (SFP).
7. Remove the Registration Chute Feeder Assembly, REP 15.3.
8. Remove the CTD sensor assembly, Figure 1:
a. Remove one screw attaching the Sensor Cover, then remove the cover.
b. Disconnect three sensor connectors ( P/J142 P/J143, P/J145), then release the
cable.
c. Remove one screw attaching the CTD Sensor Assembly, then remove the sensor.

Figure 3 Remove Jigs before Installing a New Transfer Belt Unit

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 6.1, REP 6.2 4-32 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 REP 6.3 Photo Sensor (K-Mode)
Parts List on PL 6.1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Transfer Belt Unit, REP 6.1.
2. Remove the Drum Cartridge, REP 8.1.
3. Remove the Photo Sensor, then disconnect the connector ( P/J466) from the Photo Sen-
sor.

Figure 1 Remove the CTD Sensor Assembly

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the Photo Sensor

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-33 REP 6.2, REP 6.3
Replacement
1. Attach the connector ( P/J466) to the Photo Sensor.
2. Engage the hook toward the front of the printer, then press in the remaining hooks.
3. Continue replacement in reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 6.3 4-34 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 7.1 Fuser Assembly Replacement
Parts List on PL 7.1 Item 1 CAUTION
When installing the Fuser Harness Cover, avoid damaging the cable passing through the Fuser
Removal housing. Follow the harness routing shown in Figure 2.
WARNING 1. The replacement is the reverse of the removal procedure.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from 2. When replacing or re-installing the Fuser, attach the connectors ( P/J273, P/J275) first,
the customer supply while performing tasks that do not need electricity. Electricity can then place the Fuser into its position.
cause death or injury. Moving parts can cause injury.
WARNING
Do not touch the Fuser while it is hot
1. Remove the Fuser Harness Cover, REP 7.2.
2. Refer to Figure 1, remove two screws with spring washer and flat washer attaching the
Fuser Assembly, disconnect connectors ( P/J273, P/J275), then remove the Fuser
Assembly.

Figure 2 Avoid Pinching Wires

Figure 1 Remove the Fuser

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-35 REP 7.1
REP 7.2 Fuser Harness Cover Replacement
Parts List on PL 7.1 Item 2 The replacement is the reverse of the removal procedure.
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
WARNING
Do not touch the Fuser while it is hot.
1. Open the Rear Cover.
2. Refer to Figure 1, remove one screw attaching the lower end of the Fuser Harness Cover
to the Fuser Assembly.
3. Release the hook and remove the Fuser Harness Cover.

NOTE: The Fuser Assembly can be removed after removing the Fuser Harness Cover.

Figure 1 Remove the Fuser Harness Cover

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 7.2 4-36 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 8.1 Drum Cartridge Assembly Y, M, C, K CRU REP 8.2 Waste Cartridge Assembly
Parts List on PL 8.1 Parts List on PL 8.1
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Open the Waste Cover on the right side.
NOTE: Since the removal procedure is common for all four Drum Cartridge, this section
describes the removal procedure for only the Y Assembly. CAUTION
In the following step, avoid allowing toner to spill from the Waste Cartridge. When handling the
1. Remove the Waste Cartridge, REP 8.2.
Waste Cartridge keep the holes facing up.
CAUTION
2. Refer to Figure 1, remove the Waste Cartridge by depressing the tab, then pull the Car-
Imaging Units are sensitive to, and can be damaged by, exposure to light. Be sure to store the tridge out in the direction shown.
Imaging Units in a dark location.
2. Refer to Figure 1, release the lever on the Drum Cartridge, then slide the assembly
straight out.

Figure 1 Remove the Drum Cartridge

Replacement Figure 1 Remove the Waste Cartridge

The replacement is the reverse of the removal procedure.
Replacement
The replacement is the reverse of the removal procedure.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-37 REP 8.1, REP 8.2
REP 8.3 LPH Cleaner Assembly
Parts List on PL 8.1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Waste Cartridge, REP 8.2.
2. Pull the Cleaner Assembly out of the machine, Figure 1.

Figure 1 Remove the LPH Cleaner Assembly

Replacement
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 8.3 4-38 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 9.1 IOT 250 Cassette Assembly REP 9.2 Legal Paper Tray Cover
Parts List on PL 9.1 Parts List on PL 9.1
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
CAUTION 1. Remove the 250 sheet cassette assembly, REP 9.1.
To avoid potentially serious problems, follow the procedure shown below and use caution 2. Release the latches that hold the legal paper tray cover, then remove the cover, Figure 1.
when removing and handling this part. Do not disassemble this part. If replacing, use genuine
Xerox parts.
1. Remove the 250 sheet cassette assembly from the printer, Figure 1.

Figure 1 Remove the Legal Paper Tray Cover

Replacement
Figure 1 Remove the 250 Cassette Assembly The replacement is the reverse of the removal procedure.

Replacement
The replacement is the reverse of the removal procedure.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-39 REP 9.1, REP 9.2
REP 9.3 Cassette Separator Rollers Kit 3. Remove the cassette separator holder in the direction of the arrow, Figure 2.

Parts List on PL 9.1

Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the 250 sheet cassette assembly, REP 9.1.
2. Release the hook at the end of the cassette separator holder, then lift the holder in the
direction of the arrow, Figure 1.

Figure 2 Remove the Cassette Separator Roller Assembly

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Release the Cassette Separator Holder Hook

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 9.3 4-40 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 10.1 550 Option Feeder Assembly Kit WARNING
Parts List on PL 10.1 Do not attempt to remove or lift the following component with less than 2 people. The
component is very heavy and requires at least 2 people to lift or remove it. Any attempt
Removal to remove or lift the component with less than 2 people could result in serious personal
WARNING injury.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from 2. Raise the printer while holding the recessed areas on both sides, and separate it from the
the customer supply while performing tasks that do not need electricity. Electricity can 550 Option Feeder Assembly.
cause death or injury. Moving parts can cause injury. Replacement
1. Refer to Figure 1, slide the lever and release the two hooks attaching the 550 Option The replacement is the reverse of the removal procedure.
Feeder Assembly.

Figure 1 Remove the 550 Option Feeder Assembly

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-41 REP 10.1
REP 10.2 550 Option Feeder Left Side Cover 3. Refer to Figure 2, remove one screw attaching the Left Side Cover to the feeder, then
release, in order, two bosses at the rear side, two hooks at the bottom, and two bosses at
Parts List on PL 10.1 the front side.
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the 550 Option Feeder Assembly from the printer, REP 10.1.
CAUTION
In the following step, avoid tearing off the LED Harness Assembly by gently pulling off the
Option Feeder Left Front Cover.
2. Refer to Figure 1, push the hook at the bottom of the Option Feeder Left Front Cover to
release the cover, then disconnect connector ( P/J814) from the Left Front Cover.

Figure 2 Remove the 550 Option Feeder Left Side Cover

Replacement
1. The replacement is the reverse of the removal procedure.
2. Before installing the Option Feeder Left Side Cover, set the Option Feeder Lock Assembly
to the lock position as shown in Figure 3.

Figure 1 Remove the 550 Option Feeder Left Front Cover

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 10.2 4-42 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 REP 10.3 550 OPF Foot
Parts List on PL 10.1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the 550 Option Feeder Assembly from the printer, REP 10.1.
2. Remove the 550 Option Cassette from the 550 Option Feeder, REP 10.7.
3. Refer to Figure 1, for locations to hold the 550 Option Feeder Assembly, then turn over
the feeder.

Figure 3 Place the Option Feeder Lock into Locked Position

Figure 1 Locations to Hold the 550 Option Feeder

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-43 REP 10.2, REP 10.3
4. Refer to Figure 2, remove four screws attaching the feet to the 550 Option Feeder Assem- REP 10.4 LED Harness Assembly Kit
bly.
Parts List on PL 10.1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the 550 Option Feeder Assembly from the printer, REP 10.1.
CAUTION
In the following step, avoid tearing off the LED Harness Assembly by gently pulling off the
Option Feeder Left Front Cover.
2. Remove the Option Feeder Left Front Cover, Figure 1:
a. Disconnect the connector ( P/J814) from the Left Front Cover.
b. Release the hook and remove the LED Tray Assembly.

Figure 2 Remove the 550 Option Feeder Feet

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the 550 Option Feeder Left Front Cover

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 10.3, REP 10.4 4-44 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
3. Remove the 550 Option Feeder Left Side Cover, REP 10.2. Replacement
4. Disconnect the connector ( P/J813), remove two clamps, then remove the LED Harness CAUTION
Assembly, Figure 2.
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
1. The replacement is the reverse of the removal procedure.
2. Before installing the Option Feeder Left Side Cover, set the Option Feeder Lock Assembly
to the lock position as shown in, Figure 3.

Figure 2 Remove the LED Harness Assembly

Figure 3 Place the Option Feeder Lock into Locked Position

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-45 REP 10.4
REP 10.5 No Paper Actuator (Optional Feeder) 4. Refer to Figure 2, release (A) of the No Paper Actuator in the direction of the arrow and
fully rotate the actuator.
Parts List on PL 10.2
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.

NOTE: Depending on printer installation circumstances, consider removing the No Paper Actu-
ator without separating the Option Feeder from the printer. Refer to REP 15.4 for a figure
showing removal in the right-side up orientation.

1. Remove the 550 Option Feeder Assembly, REP 10.1.

2. Remove the 550 Option Cassette from the 550 Option Feeder, REP 10.7.
3. Refer to Figure 1, for locations to hold the 550 Option Feeder Assembly, turn over the
feeder.
Figure 2 Release the No Paper Actuator

5. Refer to Figure 3, remove the No Paper Actuator.

Figure 1 Locations to Hold the 550 Option Feeder

Figure 3 Remove the No Paper Actuator

Replacement
1. The replacement is the reverse of the removal procedure.
2. When replacing the No Paper Actuator, make sure to snap portion A shown in Figure 2,
back into its original position.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 10.5 4-46 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 10.6 Feed Roller Assembly Kit (Optional Feeder) 4. Remove the Feed Roller Assembly, Figure 2:
a. Release the hook and remove the Upper Feed Chute.
Parts List on PL 10.2
b. Release the hook, then remove the Feed Roller Assembly from the 550 Option
Removal Feeder Assembly.
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the 550 Option Feeder Assembly from the printer, REP 10.1.
2. Remove the 550 Option Cassette from the 550 Option Feeder, REP 10.7.
3. Refer to Figure 1, for locations to hold the 550 Option Feeder Assembly, turn over the 550
Option Feeder Assembly.

Figure 2 Remove the Feed Roller Assembly

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Locations to Hold the 550 Option Feeder

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-47 REP 10.6
REP 10.7 550 Option Cassette Assembly REP 10.8 Cassette Separator Holder Assembly (Option
Parts List on PL 10.3 Feeder)
Removal Parts List on PL 10.3
WARNING Removal
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from WARNING
the customer supply while performing tasks that do not need electricity. Electricity can Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
cause death or injury. Moving parts can cause injury.
the customer supply while performing tasks that do not need electricity. Electricity can
1. Refer to Figure 1, remove the 550 Option Cassette Assembly from the 550 Option Feeder cause death or injury. Moving parts can cause injury.
Assembly.
1. Remove the 550 Option Cassette Assembly, REP 10.7.
2. Cassette Separator Holder Assembly, Figure 1:
a. Release the hook on the holder.
b. Remove the Cassette Separator Holder Assembly in the direction of the arrows.

Figure 1 Remove the 550 Option Cassette Assembly

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the Cassette Separator Holder Assembly

Replacement
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 10.7, REP 10.8 4-48 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 10.9 Legal Paper Tray Cover REP 10.10 Cassette Separator Roller Kit
Parts List on PL 10.3 Parts List on PL 10.3
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the 550 Option Cassette Assembly, REP 10.7. 1. Remove the 550 Cassette Assembly from the printer.
2. Refer to Figure 1, remove the Legal Paper Tray Cover. 2. Refer to Figure 1, release the hook at the end of the Cassette Separator Holder, then lift
the holder in the direction of the arrow.

Figure 1 Release the Cassette Separator Holder Hook

Figure 1 Remove the Legal Paper Tray Cover

Replacement
The replacement is the reverse of the removal procedure.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-49 REP 10.9, REP 10.10
3. Refer to Figure 2, remove the Cassette Separator Holder in the direction of the arrow.

Figure 2 Remove the Cassette Separator Roller Assembly

Replacement
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 10.10 4-50 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 13.1 Bypass Tray Frame Assembly REP 13.2 Bypass Tray Feed Roller
Parts List on PL 13.1 Parts List on PL 13.1
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the front inner cover; REP 19.1 (MFP), REP 19.13 (SFP). 1. Remove the main bypass tray assembly, REP 13.6.
2. Remove the LVPS PWB; REP 18.7 (MFP), REP 18.23 (SFP). 2. Remove the bypass tray feed roller, Figure 1:
3. Remove the LVPS Plate; REP 18.10 (MFP), REP 18.26 (SFP). a. Release the hook on the bypass core roll.
4. Remove the bypass drive assembly, REP 3.3. b. Rotate the bypass core roll while moving in the direction of the arrow until the core
5. Remove the bypass tray frame assembly, Figure 1: roll slides completely against the bypass frame housing.
a. Disconnect two connectors ( P/J482, P/J483), Figure 1 inset.
b. Remove two screws attaching the bypass tray frame assembly, then remove the
frame.

Figure 1 Release the bypass tray feed roller hook

Figure 1 Unplugging the connectors

Replacement
The replacement is the reverse of the removal procedure.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-51 REP 13.1, REP 13.2
3. Slide and rotate the Feed Roller in the direction of the arrows until it releases from the REP 13.3 Bypass Tray No Paper Sensor
shaft, then remove the bypass tray feed roller, Figure 2.
Parts List on PL 13.1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the bypass tray frame assembly, REP 13.1.
2. Remove the bypass tray frame assembly, Figure 2:
a. Release two hooks and the boss, and lift up the bypass no paper bracket (with the
no paper sensor) from the bypass tray frame assembly.
b. Disconnect connector ( P/J484), then release the harness from the guide.

Figure 2 Remove the bypass tray feed roller

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the bypass tray no paper bracket

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 13.2, REP 13.3 4-52 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 c. Release three hooks attaching the no paper sensor to the bracket, then remove the REP 13.4 Bypass Tray TA1 Roller Assembly Kit
sensor, Figure 1.
Parts List on PL 13.1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the bypass tray frame assembly, REP 13.1.
2. Refer to Figure 1, release the hook holding the turn gear, then remove the gear.
CAUTION
In the following step, avoid breaking the bearing tab by lifting the tab gently during bearing
removal.
3. Refer to Figure 1, unlock the left TA bearing by lifting the tab, then rotate and remove it.

Figure 2 Remove the bypass tray no paper sensor

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the turn gear and left ta bearing

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-53 REP 13.3, REP 13.4
4. Refer to Figure 2, slide the TA1 roller assembly in the direction of the arrow, then remove. REP 13.5 Bypass Tray TA2 Roller Assembly Kit
Parts List on PL 13.1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the right side cover; REP 19.5 (MFP), REP 19.19 (SFP).
2. Remove the left side cover; REP 19.7 (MFP), REP 19.21 (SFP).
3. Remove the front inner cover; REP 19.1 (MFP), REP 19.13 (SFP).
4. Remove the transfer belt unit, REP 6.1.
5. Remove the drum cartridge (Y, M, C, K) and guide cover assembly, REP 8.1.
6. Remove the LPH color head assembly, REP 2.1.
7. Remove the PH drive assembly, REP 3.2.
8. Remove the MSI drive assembly, REP 3.3.
9. Remove the LPH xerographic CRUM FFC kit, REP 2.3.
10. Remove the HVPS guide assembly; REP 18.12 (MFP), REP 18.28 (SFP).

Figure 2 Remove the bypass tray TA1 roller assembly

Replacement
1. The replacement is the reverse of the removal procedure.

NOTE: When replacing the roller, use only the parts in the spares kit that are required for this
part.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 13.4, REP 13.5 4-54 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
11. Refer to Figure 1, release three harnesses from the harness guide, then remove the 12. Refer to Figure 2, release two hooks and the three bosses, then remove the harness
holder assembly. guide.

Figure 2 Remove the harness guide

Figure 1 Release the harnesses

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-55 REP 13.5
13. Refer to Figure 3, remove one screw attaching the plate, then remove the plate. 14. Refer to Figure 4, remove two screws attaching the MSI upper chute, then lift up the MSI
upper chute.

Figure 3 Remove the plate

Figure 4 Detach the MSI upper chute

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 13.5 4-56 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
15. Refer to Figure 5, unlock the Left TA Bearing by lifting the tab,rotate, remove, release the CAUTION
hook, then remove the turn gear. In the following step, avoid breaking the bearing tab by lifting the tab gently during bearing
removal.
16. Refer to Figure 6, slide the bypass tray TA2 roller assembly, then remove the TA2 Roller
in the direction of the arrows.

Figure 6 Remove the bypass tray TA2 roller assembly

Replacement
The replacement is the reverse of the removal procedure.

NOTE: When replacing the roller, use only the parts in the spares kit that are required for this
part.
Figure 5 Remove the turn gear and left TA bearing
NOTE: For harness routing details when replacing the HVPS guide assembly, refer to the
Replacement section in REP 18.12 (MFP), REP 18.28 (SFP).

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-57 REP 13.5
REP 13.6 Main Bypass Tray Assembly REP 13.7 Bypass Tray Separator Holder Assembly
Parts List on PL 13.2 Parts List on PL 13.2
Removal Parts List on
WARNING Removal
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from WARNING
the customer supply while performing tasks that do not need electricity. Electricity can Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
cause death or injury. Moving parts can cause injury.
the customer supply while performing tasks that do not need electricity. Electricity can
1. Remove the main bypass tray assembly by pulling it out in the direction of the arrow, Fig- cause death or injury. Moving parts can cause injury.
ure 1. 1. Remove the main bypass tray assembly, REP 13.6.
2. Release the hook of the bypass tray separator holder assembly, then remove the bypass
tray separator holder from the main bypass tray, Figure 1.

Figure 1 Remove the bypass tray separator holder assembly

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the main bypass tray assembly

Replacement
The replacement is the reverse of the removal procedure.

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REP 13.6, REP 13.7 4-58 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 15.1 Option Registration Chute 4. Refer to Figure 2, release two hooks, then remove the Option Registration Chute.

Parts List on PL 15.1

Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover; REP 19.5 (MFP), REP 19.19 (SFP)
2. Remove the Rear Cover; REP 19.12 (MFP), REP 19.25 (SFP).
3. Refer to Figure 1, remove the Lower Duplex Chute.

Figure 2 Remove the Option Registration Chute

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the Lower Duplex Chute

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-59 REP 15.1
REP 15.2 Duplex Registration Roller Assembly Replacement
Parts List on PL 15.1 Item 99 NOTE: Be sure to align bearings and gears at each end of the Duplex Registration Roller
Removal Assembly so they are fully seated in their positions.

WARNING For easier replacement, use the following order:

Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from 1. Align rollers, bearings, and gears into their final positions.
the customer supply while performing tasks that do not need electricity. Electricity can 2. Snap the two E-rings into their positions.
cause death or injury. Moving parts can cause injury. 3. Install the four screws.
1. Remove the Registration Chute Feeder Assembly, REP 15.3. 4. Reattach the connector ( P/J541).
NOTE: When removing the Duplex Roller Registration Assembly, bearings and gears will 5. Continue replacement in reverse of the removal procedure.
move out of their seated positions. For easier replacement later, carefully observe the
placement and orientation of bearings and gears at both ends of the roller assembly
before removing it.

2. Remove the duplex registration roller assembly, Figure 1:

a. Disconnect connector ( P/J541).
b. Remove the two E-rings of the duplex registration roller assembly.
c. Remove four screws securing the left and right of the assembly to the frame.
d. Slide the Duplex Registration Roller Assembly in the direction of the arrow, then
remove the roller assembly.

Figure 1 Remove the Duplex Registration Roller Assembly

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REP 15.2 4-60 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 15.3 Registration Chute Feeder Assembly 4. Remove the upper duplex chute, Figure 2:
a. Rotate the lower duplex chute 90 degrees toward the rear, then remove the lower
Parts List on PL 15.2 duplex chute.
Removal b. Remove the 250 sheet option registration chute, REP 15.1.
WARNING c. Remove two screws attaching the upper duplex chute, then remove the chute.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the right side cover; REP 19.5 (MFP), REP 19.19 (SFP)
2. Remove the rear cover; REP 19.12 (MFP), REP 19.25 (SFP).
3. Remove one screw attaching the rear duplex cover, then remove the cover, Figure 1.

Figure 2 Upper duplex chute removal

Figure 1 Rear duplex cover and lower duplex chute removal

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-61 REP 15.3
5. Remove the second bias transfer housing, REP 18.14 (MFP), REP 18.30 (SFP). Replacement
6. Remove one screw attaching the feeder chute, then pull out the chute in the direction of 1. The replacement is the reverse of the removal procedure.
the arrow, Figure 3.
NOTE: When installing the Registration Chute Feeder, install it at the angle shown in Fig-
ure 5.

Figure 3 Feeder chute removal

7. Disconnect two connectors ( P/J544, P/J545), remove four screws attaching the registra-
tion chute feeder assembly, then remove the registration chute feeder assembly. Figure 5 Observe angle when installing feeder

Figure 4 Registration chute feeder removal

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 15.3 4-62 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 15.4 No Paper Actuator (Registration) REP 15.5 Registration Actuator
Parts List on PL 15.2 Item 2 Parts List on PL 15.2 Item 11
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the 250 Cassette Assembly. 1. Remove the Registration Chute Feeder Assembly, REP 15.3.
2. Remove the Main Bypass Tray Assembly. CAUTION
3. Refer to Figure 1, to release tab A of the No Paper Actuator in the direction of the arrow In the following step, avoid losing the spring from the end of the Registration Actuator when
and fully rotate the actuator. removing the actuator.
2. Refer to Figure 1, use a flat-blade tool to release the left end of the Registration Actuator,
then release the right end and remove the Registration Actuator from the Registration
Chute Feeder Assembly.

Figure 1 Remove the No Paper Actuator

4. While fully rotated out of its home position, remove the No Paper Actuator by pulling the
actuator out of the retaining post.
Replacement
1. The replacement is the reverse of the removal procedure.
Figure 1 Remove the Registration Actuator
2. When replacing the No Paper Actuator, rotate the actuator tab (labeled A in Figure 1) so it
snaps into its home position as shown in the figure.
Replacement
1. The replacement is the reverse of the removal procedure.
2. When replacing the Registration Actuator, install the spring as shown in the detail in Fig-
ure 1.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-63 REP 15.4, REP 15.5
REP 15.6 Registration Photo Sensor REP 15.7 Upper Feed Chute
Parts List on PL 15.2 Item 13 Parts List on PL 15.2 Item 17
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Registration Chute Feeder Assembly, REP 15.3. 1. Remove the 250 Cassette Assembly.
2. Refer to Figure 1, to release the double hooks, then remove the Registration Photo Sen- 2. Remove the Main Bypass Tray Assembly.
sor from the Registration Chute Feeder Assembly. 3. Refer to Figure 1, to remove the Upper Feed Chute.

Figure 1 Remove the Registration Photo Sensor

3. Refer to Figure 1, to unplug the Photo Sensor Harness connector ( P/J272) from the Reg-
istration Photo Sensor.
Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the Upper Feed Chute

Replacement
The replacement is the reverse of the removal procedure.

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REP 15.6, REP 15.7 4-64 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 17.1 Exit Chute Assembly 4. Refer to Figure 1, to unplug the connector ( P/J272) from the Exit Chute Assembly.

Parts List on PL 17.1 Item 1 Replacement

The replacement is the reverse of the removal procedure.
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
WARNING
Do not touch the Fuser while it is hot.
1. Remove the Top Cover Assembly; REP 19.6 (MFP), REP 19.20 (SFP).
2. Remove the Main Exit Drive Assembly, REP 17.2.
3. Refer to Figure 1, to remove the two screws (silver, M3x6mm) and remove the Exit Chute
Assembly.

Figure 1 Remove the Exit Chute Assembly

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-65 REP 17.1
REP 17.2 Main Exit Drive Assembly REP 17.3 Exit Idle Gear Assembly
Parts List on PL 17.1 Item 4 Parts List on PL 17.1 Item 5
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
WARNING WARNING
Do not touch the Fuser while it is hot. Do not touch the Fuser while it is hot.
1. Remove the Top Cover Assembly; REP 19.6 (MFP), REP 19.20 (SFP). 1. Remove the Top Cover Assembly; REP 19.6 (MFP), REP 19.20 (SFP).
2. Open the Rear Cover. 2. Open the Rear Cover.
3. Refer to Figure 1, to unplug the connectors ( P/J461, P/J462) and release the harness. 3. Remove the Exit Chute Assembly, REP 17.1.
4. Remove the Main Drive, REP 3.1.
5. Refer to Figure 1, to remove the one screw (silver, tapping, M3x8mm) from the left side of
the printer frame attaching the Exit Idle Gear Assembly, and remove the gear assembly.

Figure 1 Removing the Main Exit Drive Assembly

4. Refer to Figure 1, to remove the two screws (silver, tapping, M3x8mm) attaching the Main
Exit Drive Assembly, and remove the drive assembly. Figure 1 Remove the Right Side Cover Assembly
Replacement
Replacement
1. The replacement is the reverse of the removal procedure.
The replacement is the reverse of the removal procedure.
2. When re-connecting the connectors ( P/J461, P/J462) onto the Exit Drive, refer to Figure
1, to ensure each harness is connected to the correct terminal.

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REP 17.2, REP 17.3 4-66 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 18.1 MCU PWB (MFP)
Parts List on PL 18.1 Item 1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
CAUTION
When installing a new MCU PWB and a new ESS PWB at the same time, first install the new
MCU PWB, then switch on the machine, GP 4. If the new MCU PWB installation is successful,
switch off the machine, then install the new ESS PWB.
1. If possible, perform dC363 NVM backup / Restore to backup the NVM Values (IOT areas)
and record the current software level by printing the configuration report, GP 18.
2. Remove the Left Side Cover, REP 19.7.
CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.
3. Remove the MCU PWB, Figure 1:
a. Disconnect 12 connectors from the MCU PWB ( P/J100, P/J110, P/J120, P/J140,
P/J270, P/J280, P/J400, P/J460, P/J480, P/J540, P/J570, P/J800) and the FFC
( P/J300).
4. Remove four screws attaching the MCU PWB, then remove the MCU PWB.

Figure 1 Remove the MCU PWB (MFP)

Replacement
CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.
1. The replacement is the reverse of the removal procedure.
2. Check the machines current software level against the software level recorded prior to
installation of the new MCU PWB. If necessary, reload the software, GP 9.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-67 REP 18.1
REP 18.2 ESS MCU FFC (MFP) Replacement
Parts List on PL 18.1 Item 2 CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
Removal mation about disconnecting and connecting FFC cables.
WARNING The replacement is the reverse of the removal procedure.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7.
2. Remove the ESS PWB, Figure 1:
a. Remove two screws attaching the ESS Lower Plate, then remove the plate.
CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.
3. Disconnect the connectors ( P/J300, P/J335), then remove the ESS MCU FFC.
4. Remove the MCU Color Guide FFC.

Release
lever
FFC

Figure 1 Remove the ESS MCU FFC (MFP)

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REP 18.2 4-68 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 18.3 ESS PWB (MFP) CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
Parts List on PL 18.1 mation about disconnecting and connecting FFC cables.
Initial Actions 7. Refer to Figure 2, disconnect the FFCs ( P/J1360, P/J1361, P/J1362, P/J1363, P/J335)
1. Use B0 ESS PWB (607K00115 - P6510, PL 18.5 or 607K00107 - WC6515, PL 18.1) if: and the connectors ( P/J301, P/J353, P/J356, P/J1337, P/J1352, P/J1370, P/J1371,
• Tag 1 is not marked off and the ESS PWB does not have a [#] as shown in Figure 1, P/J1372, P/J1374, P/J1377). When disconnecting the FFC ( P/J335), keep the cable
then, proceed to Step 2. clamp open.
8. Refer to Figure 2, remove the eight screws that attach the ESS PWB to the ESS Box,
then remove the board.

Figure 1 ESS PWB number not displayed

2. Use C0 ESS PWB (607K11500 - P6510, PL 18.5 or 607K11490 - WC6510, PL 18.1).

Then, mark off Tag 1 for firmware upgrade.
B0 Upgrade Path to C0
Upgrade the firmware to version xx.2x.xx or higher, and mark off Tag 1. The machine will then
be C0-ready. If the ESS PWB need to be replaced, the machine would use a C0 PWB.

Please refer to TAG 001 for full information.

Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can Release
cause death or injury. Moving parts can cause injury. lever
CAUTION
When installing a new MCU PWB and a new ESS PWB at the same time, first install the new FFC
MCU PWB, then switch on the machine, GP 4. If the new MCU PWB installation is successful,
switch off the machine, then install the new ESS PWB. Release
1. If possible, record the current software level by printing the configuration report, GP 18. lever
2. Remove the Left Side Cover, PL 19.2 Item 1.
3. Remove the ESS Top Plate, PL 18.1 Item 18. Figure 2 Remove the ESS PWB (MFP)
4. Remove the FAX PWB, REP 18.18.
5. Refer to Figure 2, remove two screws attaching the FAX Plate, then remove the FAX
Plate with the ESS Harness Guide.
6. Remove the two screws attaching the ESS Lower Plate to the ESS Box.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-69 REP 18.3
9. Refer to Figure 3, carefully move the harnesses out of the way, then remove the ESS 11. Refer to Figure 4, carefully ease the ESS PWB from the ESS Frame.
PWB from the frame leaving all harnesses and guides in-place.

Figure 3 Disconnect all Cables

Figure 4 Lift the Bottom Right Corner from the ESS Frame
CAUTION
12. Refer to Figure 5, carefully ease the ESS PWB out of the ESS Frame.
Avoid using excessive pressure to remove or install the EMMC Card. Follow proper electro-
static discharge procedures to prevent damage to the ESS Card during replacement.
10. Remove the EMMC Board, PL 18.1 Item 30.

Figure 5 Slide the ESS PWB from the Right Side of the ESS Frame

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 18.3 4-70 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
13. Refer to Figure 6, remove the ESS PWB from the ESS Frame entirely. Replacement
CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.
1. The replacement is the reverse of the removal procedure.
2. Be sure to move the EMMC Card from the old ESS PWB to the new one.
3. Check the machines current software level against the software level recorded prior to
installation of the new ESS PWB. If necessary, reload the software, GP 9.

Figure 6 Remove the ESS PWB from the ESS Frame

14. Refer to Figure 7, the ESS PWB removal is complete,

Figure 7 Removal Complete with FCC Guides Remaining In-place

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-71 REP 18.3
REP 18.4 FAX PWB (MFP only) REP 18.5 Wireless Module (MFP)
Parts List on PL 18.1 Item 9 Parts List on PL 18.1 Item 11
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7. 1. Remove the ESS Window, REP 19.11.
2. Remove the ESS Top Plate, REP 18.8. 2. Refer to Figure 1, to push the WIFI Link in the direction of the arrow to remove the Wire-
3. Disconnect the connector ( P/J1350) from the FAX PWB. less Module.
4. Refer to Figure 1, to remove the two screws attaching the FAX PWB.

Figure 1 Remove the FAX PWB (MFP)

Figure 1 Remove the WIFI Module (MFP)
Replacement
The replacement is the reverse of the removal procedure.
Replacement
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 18.4, REP 18.5 4-72 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 18.6 Front USB Harness Assembly (MFP)
Parts List on PL 18.1 Item 14
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7.
2. Remove the ESS Top Plate, REP 18.8.
3. Remove the UI Frame Assembly, REP 1.5.
4. Remove the Front USB Harness Assembly, Figure 1:
a. Disconnect the USB Harness connector ( P/J1337) from the ESS PWB.
b. Release the Front USB Harness from the harness guide.
c. Remove one screw attaching the USB Harness Mounting Bracket.
d. Remove two screws attaching the Front USB Harness Assembly to the USB Har-
ness Mounting Bracket, then remove the USB Harness.

Figure 1 Remove the Front USB Harness Assembly (MFP)

Replacement
CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
The replacement is the reverse of the removal procedure.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-73 REP 18.6
REP 18.7 LVPS PWB (MFP)
Parts List on PL 18.1 Item 16
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7.
2. Remove the LVPS PWB, Figure 1:
a. Disconnect the connectors ( P/J281, P/J283, P/J284, P/J287 P/J288, P/J289, P/
J291, P/J292) from the LVPS PWB.
b. Refer to Figure 1, remove the seven screws attaching the LVPS PWB to the LVPS
Plate.

Figure 1 Remove the LVPS PWB (MFP)

Replacement
1. The replacement is the reverse of the removal procedure.
2. When replacing the LVPS PWB, be sure to place the holes in the board’s upper and lower
right corners onto the alignment tabs before inserting any screws.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 18.7 4-74 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 18.8 ESS Top Plate (MFP) Replacement
Parts List on PL 18.1 Item 18 When installing the ESS Top Plate:
1. The replacement is the reverse of the removal procedure.
Removal
2. Make sure the WIFI Link is locked into the ESS Top Plate and rotated clockwise as shown
WARNING in Figure 2.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from 3. Position the ESS Top Plate so the three hooks of the ESS Box are inserted under the ESS
the customer supply while performing tasks that do not need electricity. Electricity can Top Plate as shown in Figure 2.
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7. REP 19.2.1
2. Refer to Figure 1, to remove the five screws (silver, M3x6mm), then remove the ESS Top
Plate making sure to retain the WIFI Link with the plate.

Figure 2 Install a new ESS Top Plate

Figure 1 Remove the ESS Top Plate (MFP)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-75 REP 18.8
REP 18.9 ESS Box (MFP) REP 18.10 LVPS Plate (MFP)
Parts List on PL 18.1 Item 19 Parts List on PL 18.1 Item 20
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7. 1. Remove the LVPS PWB, REP 18.7.
2. Remove the ESS PWB, REP 18.3. 2. Refer to Figure 1, release two hooks on the harness guide, then remove the guide.
3. Refer to Figure 1, remove five screws attaching the ESS Box. 3. Refer to Figure 1, remove the eight screws attaching the LVPS Plate, then remove the
plate.

Figure 1 Remove the LVPS Plate

Replacement
CAUTION
Figure 1 Remove the ESS Box (MFP) Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
Replacement The replacement is the reverse of the removal procedure.
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 18.9, REP 18.10 4-76 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 18.11 MCU Plate (MFP) 4. Refer to Figure 2, remove two screws attaching the MCU Plate, release the tabs at the
right edge of the MCU Plate, remove two screws from left edge of the LVPS PWB, then
Parts List on PL 18.1 Item 21 remove LVPS Plate.
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7.
2. Remove the MCU PWB, REP 18.1.
3. Refer to Figure 1, release the cables from the MCU Harness Guide, then remove the
guide.

Figure 2 Remove the MCU Plate (MFP)

Replacement
1. The replacement is the reverse of the removal procedure.
2. When replacing the MCU Plate, place the tabs at the right edge of the plate under the
tabs at the left edge of the LVPS Plate.

Figure 1 Release the Harnesses from the MCU Plate (MFP)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-77 REP 18.11
REP 18.12 HVPS PWB and Guide Assembly (MFP)
Parts List on PL 18.2 Item 1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover, REP 19.5.
2. Remove the Left Side Cover, REP 19.7.
3. Remove the Drum Cartridges Y, M, C, K, REP 8.1.
4. Remove the Transfer Belt Unit, REP 6.1.
5. Remove the LPH Color Head Assembly, REP 2.1.
6. Remove the MCU PWB, REP 18.1.
7. Remove the LPH Xerographic CRUM FFC, REP 2.3.
8. Remove the HVPS PWB and Guide Assembly, Figure 1:
a. Remove the HVPS Toner Cover, REP 18.13.
b. Remove one screw located under the HVPS Toner Cover.
c. Push the faston holders in the direction of the arrows to remove the faston terminals
( P/J501, P/J502, P/JT601).
d. Disconnect the connector ( P/J101) from the HVPS Guide Assembly.
e. Release the two hooks, then remove the HVPS Guide Assembly in the direction of
the arrow.

Figure 1 Remove the HVPS Guide Assembly (MFP)

Replacement
To install a new HVPS Guide Assembly:
1. The replacement is the reverse of the removal procedure.
2. Connect the connector P/J101.

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REP 18.12 4-78 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
3. Place the HVPS Guide Assembly into its installed position making sure to insert the align- REP 18.13 HVPS Toner Cover (MFP)
ment tabs at the left edge of the board into their slots.
4. Slide the faston connector holders towards the board to reconnect the plugs.
Parts List on PL 18.2 Item 3
Make sure to attach the faston connectors ( P/J501, P/J502, P/JT601: K 1st Supply Har- Removal
ness Assembly, YMC 1st Supply Harness Assembly, and Trans Supply Harness Assem- WARNING
bly) at the initial position as shown in Figure 1.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Drum Cartridges Y, M, C, K, REP 8.1.
2. Refer to Figure 1, remove the HVPS Toner Cover from the HVPS PWB.

Figure 2 Re-attaching HVPS Guide Harnesses (MFP)

Figure 1 Remove the HVPS Toner Cover (MFP)

Replacement
The replacement is the reverse of the removal procedure.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-79 REP 18.12, REP 18.13
REP 18.14 Second Bias Transfer Roll Housing Kit (MFP) REP 18.15 Inlet Harness Assembly Kit (MFP)
Parts List on PL 18.2 Item 99 Parts List on PL 18.3 Item 1
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover, REP 19.5. 1. Remove the Left Side Cover, REP 19.7.
2. Remove the Rear Cover, REP 19.12. 2. Remove the PH Drive Assembly, REP 3.2.
3. Remove one screw attaching the High Voltage Harness, release two hooks on the Sec- 3. Refer to Figure 1, release the AC Fuser Harness from the harness guide, then remove the
ond Bias Transfer Housing, then remove the housing. screw attaching the ground harness.

Figure 1 Remove the Second Bias Transfer Housing (MFP)

Replacement
Figure 1 Remove the AC Fuser Harness (MFP)
The replacement is the reverse of the removal procedure.

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REP 18.14, REP 18.15 4-80 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
4. Refer to Figure 2, disconnect the Inlet Harness Assembly connector ( P/J281), remove REP 18.16 Rear Interlock Harness Assembly (MFP)
the screw attaching the Inlet Harness Assembly, then remove the harness assembly. .
Parts List on PL 18.3 Item 4
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7.
2. Remove the ESS PWB, REP 18.3.
3. Remove the ESS Box, REP 18.9.
4. Refer to Figure 1, disconnect the connector ( P/J292) from the LVPS PWB, release the
cable from the cable guide, release the two hooks, then remove the Rear Interlock Har-
ness Assembly. .

Figure 2 Remove the Inlet Harness Assembly (MFP)

Replacement
CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
The replacement is the reverse of the removal procedure.

Figure 1 Remove the Rear Interlock Harness Assembly (MFP)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-81 REP 18.15, REP 18.16
Replacement REP 18.17 Side Interlock Harness Assembly (MFP)
CAUTION Parts List on PL 18.3 Item 5
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
Removal
The replacement is the reverse of the removal procedure. WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover, REP 19.5.
2. Remove the Left Side Cover, REP 19.7.
3. Remove the Front Inner Cover, REP 19.1.

NOTE: In the following steps, be sure to note the harness routing to avoid damaging wires dur-
ing replacement.

4. Remove the Main Fan, REP 4.1.

5. Remove the LVPS PWB, REP 18.7.
6. Remove the LVPS Plate, REP 18.10.
7. Remove the Main Fan Duct, REP 4.2.
8. Refer to Figure 1, release the harness of the Side Interlock Harness Assembly from the
three hooks.

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REP 18.16, REP 18.17 4-82 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 9. Refer to Figure 2, remove the screw attaching the Side Interlock Harness Assembly, then
remove the harness.

Figure 1 Release the Side Interlock Harness from the Hooks

Figure 2 Remove the Side Interlock Harness Assembly (MFP)

Replacement
CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
The replacement is the reverse of the removal procedure.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-83 REP 18.17
REP 18.18 OPF Harness Assembly (MFP)
Parts List on PL 18.3 Item 6
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7.

NOTE: In the following steps, be sure to note the harness routing to avoid damaging wires dur-
ing replacement.

2. Remove the LVPS PWB, REP 18.7.

3. Remove the LVPS Plate, REP 18.10.
4. Refer to Figure 1, disconnect the connector ( P/J800), release the harness portion of the
OPF Harness Assembly from the four hooks of the harness guide, push the two hooks on
the OPF Harness Assembly, then remove the OPF Harness Assembly.

Figure 1 Remove the OPF Harness Assembly (MFP)

Replacement
CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
The replacement is the reverse of the removal procedure.

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REP 18.18 4-84 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 18.19 MCU PWB (SFP)
Parts List on PL 18.5 Item 1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
CAUTION
When installing a new MCU PWB and a new ESS PWB at the same time, first install the new
MCU PWB, then switch on the machine, GP 4. If the new MCU PWB installation is successful,
switch off the machine, then install the new ESS PWB.
1. If possible, perform dC363 NVM backup / Restore to backup the NVM Values (IOT areas)
and record the current software level by printing the configuration report, GP 18.
2. Remove the Left Side Cover, REP 19.21.
CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.
3. Remove the MCU PWB, Figure 1:
a. Disconnect 12 connectors from the MCU PWB ( P/J100, P/J110, P/J120, P/J140,
P/J270, P/J280, P/J400, P/J460, P/J480, P/J540, P/J570, P/J800) and the FFC
( P/J300).
b. Remove four screws attaching the MCU PWB, then remove the MCU PWB.

Figure 1 Remove the MCU PWB (SFP)

Replacement
CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.
1. The replacement is the reverse of the removal procedure.
2. Check the machines current software level against the software level recorded prior to
installation of the new MCU PWB. If necessary, reload the software, GP 9.
3. It is necessary to restore NVM values. Refer to the diagnostic procedure dC363 for infor-
mation and the Reference Library for the NVM Tables.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-85 REP 18.19
REP 18.20 ESS MCU FFC (SFP) Replacement
Parts List on PL 18.5 Item 2 CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
Removal mation about disconnecting and connecting FFC cables.
WARNING The replacement is the reverse of the removal procedure.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7.
CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.
2. Refer to Figure 1, remove two screws attaching the ESS Lower Plate, remove the plate,
disconnect the connectors ( P/J300, P/J335), then remove the ESS MCU FFC, then
remove the MCU Color Guide FFC.

Release
lever
FFC

Figure 1 Remove the ESS MCU FFC (SFP)

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REP 18.20 4-86 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 18.21 ESS PWB (SFP) CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
Parts List on PL 18.5 mation about disconnecting and connecting FFC cables.
Initial Actions 7. Refer to Figure 2, disconnect the FFCs ( P/J1360, P/J1361, P/J1362, P/J1363, P/J335)
1. Use B0 ESS PWB (607K00115 - P6510, PL 18.5 or 607K00107 - WC6515, PL 18.1) if: and the connectors ( P/J301, P/J353, P/J356, P/J1337, P/J1352, P/J1370, P/J1371,
• Tag 1 is not marked off and the ESS PWB does not have a [#] as shown in Figure 1, P/J1372, P/J1374, P/J1377). When disconnecting the FFC ( P/J335), keep the cable
then, proceed to Step 2. clamp open.
8. Refer to Figure 2, remove the eight screws that attach the ESS PWB to the ESS Box,
then remove the board.

Figure 1 ESS PWB number not displayed

2. Use C0 ESS PWB (607K11500 - P6510, PL 18.5 or 607K11490 - WC6510, PL 18.1),

then, mark off Tag 1 for firmware upgrade.
B0 Upgrade Path to C0
Upgrade the firmware to version xx.2x.xx or higher, and mark off Tag 1. The machine will then
be C0-ready. If the ESS PWB need to be replaced, the machine would use a C0 PWB.

Please refer to TAG 001 for full information.

Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can Release
cause death or injury. Moving parts can cause injury. lever
CAUTION
When installing a new MCU PWB and a new ESS PWB at the same time, first install the new FFC
MCU PWB, then switch on the machine, GP 4. If the new MCU PWB installation is successful,
switch off the machine, then install the new ESS PWB. FFC
1. If possible, record the current software level by printing the configuration report, GP 18.
2. Remove the Left Side Cover, REP 18.4.
3. Remove the ESS Top Plate, REP 18.12. Figure 2 Remove the ESS PWB (SFP)
4. Remove the FAX PWB, REP 18.18.
5. Refer to Figure 2, remove the two screws attaching the FAX Plate, then remove the FAX
Plate with the ESS Harness Guide.
6. Remove the two screws attaching the ESS Lower Plate to the ESS Box.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-87 REP 18.21
9. Refer to Figure 3, carefully move the harnesses out of the way, then remove the ESS 11. Refer to Figure 4, carefully ease the ESS PWB from the ESS Frame.
PWB from the frame leaving all harnesses and guides in-place.

Figure 3 Disconnect all Cables

Figure 4 Lift the Bottom Right Corner from the ESS Frame
CAUTION
12. Refer to Figure 5, carefully ease the ESS PWB out of the ESS Frame.
Avoid using excessive pressure to remove or install the EMMC Card. Follow proper electro-
static discharge procedures to prevent damage to the ESS Card during replacement.
10. Remove the EMMC Board, PL 18.1 Item 30.

Figure 5 Slide the ESS PWB from the Right Side of the ESS Frame

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REP 18.21 4-88 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
13. Refer to Figure 6, remove the ESS PWB from the ESS Frame entirely. Replacement
CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.
1. The replacement is the reverse of the removal procedure.
2. Check the machines current software level against the software level recorded prior to
installation of the new ESS PWB. If necessary, reload the software, GP 9.
3. Be sure to move the EMMC Card from the old ESS PWB to the new one.

Figure 6 Remove the ESS PWB from the ESS Frame

14. Refer to Figure 7, the ESS PWB removal is complete,

Figure 7 Removal Complete with FCC Guides Remaining In-place

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-89 REP 18.21
REP 18.22 Wireless Module (SFP) REP 18.23 LVPS PWB (SFP)
Parts List on PL 18.5 Item 11 Parts List on PL 18.5 Item 16
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the ESS Window, REP 19.24. 1. Remove the Left Side Cover, REP 19.21.
2. Refer to Figure 1, push the WIFI Link in the direction of the arrow to remove the Wireless 2. Refer to Figure 1, disconnect the connectors ( P/J281, P/J283, P/J284, P/J287, P/J288,
Module. P/J289, P/J291, P/J292) from the LVPS PWB.
3. Refer to Figure 1, remove the seven screws attaching the LVPS PWB to the LVPS Plate.

Figure 1 Remove the WIFI Module (SFP)

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the LVPS PWB (SFP)

Replacement
The replacement is the reverse of the removal procedure.

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REP 18.22, REP 18.23 4-90 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 18.24 ESS Top Plate (SFP) Replacement
Parts List on PL 18.5 Item 18 When installing the ESS Top Plate:
1. The replacement is the reverse of the removal procedure.
Removal
2. Verify the WIFI Link is locked into the ESS Top Plate and rotated clockwise as shown, Fig-
WARNING ure 2.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from 3. Position the ESS Top Plate so the three tabs at the top of the ESS Box are inserted under
the customer supply while performing tasks that do not need electricity. Electricity can the ESS Top Plate as shown, Figure 2.
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.21.
2. Refer to Figure 1, remove four screws, then remove the ESS Top Plate with the WIFI Link.

Figure 2 Install a new ESS Top Plate

Figure 1 Remove the ESS Top Plate (SFP)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-91 REP 18.24
REP 18.25 ESS Box (SFP) REP 18.26 LVPS Plate (SFP)
Parts List on PL 18.5 Item 19 Parts List on PL 18.5 Item 20
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.21. 1. Remove the LVPS PWB, REP 18.23.
2. Remove the ESS PWB, REP 18.21. 2. Refer to Figure 1, release two hooks on the harness guide and remove, remove the eight
3. Refer to Figure 1, remove five screws attaching the ESS Box, then remove the box. screws attaching the LVPS Plate, then remove the plate.

Figure 1 Remove the LVPS Plate

Figure 1 Remove the ESS Box (SFP) Replacement

CAUTION
Replacement Avoid damaging the harness wiring when replacing the LVPS Plate. Make sure that the har-
The replacement is the reverse of the removal procedure. ness wiring follows the factory-installed route.
The replacement is the reverse of the removal procedure.

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REP 18.25, REP 18.26 4-92 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 18.27 MCU Plate (SFP) 4. Refer to Figure 2, remove two screws attaching the MCU Plate, release the tabs at the
right edge of the MCU Plate, remove two screws from left edge of the LVPS PWB, then
Parts List on PL 18.5 Item 21 remove the LVPS Plate.
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.21.
2. Remove the MCU PWB, REP 18.19.
3. Refer to Figure 1, release the cables from the MCU Harness Guide, then remove the
guide.

Figure 2 Remove the MCU Plate (SFP)

Replacement
1. The replacement is the reverse of the removal procedure.

NOTE: When replacing the MCU Plate, place the tabs at the right edge of the plate under
Figure 1 Release the Harnesses from the MCU Plate (SFP) the tabs at the left edge of the LVPS Plate.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-93 REP 18.27
REP 18.28 HVPS Guide Assembly (SFP)
Parts List on PL 18.6 Item 1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover, REP 19.19.
2. Remove the Left Side Cover, REP 19.21.
3. Remove the Drum Cartridges Y, M, C, K, REP 8.1.
4. Remove the Transfer Belt Unit, REP 6.1.
5. Remove the LPH Color Head Assembly, REP 2.1.
6. Remove the MCU PWB, REP 18.19.
7. Remove the LPH Xerographic CRUM FFC, REP 2.3.
8. Remove the HVPS Guide Assembly, Figure 1:
a. Remove the HVPS Toner Cover, REP 18.29.
b. Remove one screw located under the HVPS Toner Cover.
c. Push the faston plug holders in the direction of the arrows to disconnect the faston
plugs from their terminals ( P/J501, P/J502, P/JT601).
d. Disconnect the connector ( P/J101) from the HVPS Guide Assembly.
e. Release two hooks, then remove the HVPS Guide Assembly in the direction of the
arrow.

Figure 1 Remove the HVPS Guide Assembly (SFP)

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REP 18.28 4-94 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Replacement REP 18.29 HVPS Toner Cover (SFP)
To install a new HVPS Guide Assembly: Parts List on PL 18.6 Item 3
1. The replacement is the reverse of the removal procedure.
Removal
2. Slide the faston connector holders towards the board to reconnect the plugs.
WARNING
NOTE: Make sure to attach the faston connectors ( P/J501, P/J502, P/JT601: K 1st Sup-
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
ply Harness Assembly, YMC 1st Supply Harness Assembly, and Trans Supply Harness
the customer supply while performing tasks that do not need electricity. Electricity can
Assembly) at the initial position as shown in Figure 2.
cause death or injury. Moving parts can cause injury.
1. Remove the Drum Cartridges Y, M, C, K, REP 8.1.
2. Refer to Figure 1, remove the HVPS Toner Cover.

Figure 2 Re-attaching HVPS Guide Harnesses (SFP)

Figure 1 Remove the HVPS Toner Cover (SFP)

Replacement
The replacement is the reverse of the removal procedure.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-95 REP 18.28, REP 18.29
REP 18.30 Second Bias Transfer Roll Housing Kit (SFP) REP 18.31 Inlet Harness Assembly Kit (SFP)
Parts List on PL 18.6 Item 99 Parts List on PL 18.7 Item 1
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover, REP 19.19. 1. Remove the Left Side Cover, REP 19.21.
2. Remove the Rear Cover, REP 19.25. 2. Remove the PH Drive Assembly, REP 3.2.
3. Refer to Figure 1, remove the one screw attaching the High Voltage Harness, release two 3. Refer to Figure 1, release the AC Fuser Harness from the harness guide, then remove the
hooks on the Second Bias Transfer Housing, then remove the housing. . screw attaching the ground harness.

Figure 1 Remove the Second Bias Transfer Housing Kit (SFP)

Replacement
Figure 1 Release the AC Fuser and Ground Harnesses (SFP)
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 18.30, REP 18.31 4-96 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
4. Refer to Figure 2, disconnect the Inlet Harness Assembly connector ( P/J281), remove REP 18.32 Rear Interlock Harness Assembly (SFP)
the screw attaching the Inlet Harness Assembly, then remove the harness assembly.
Parts List on PL 18.7 Item 4
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.21.
2. Remove the ESS PWB, REP 18.21.
3. Remove the ESS Box, REP 18.25.
4. Refer to Figure 1, disconnect the connector ( P/J292) from the LVPS PWB and release
the cable from the cable guide, release the two hooks, then remove the Rear Interlock
Harness Assembly.

Figure 2 Remove the Inlet Harness Assembly (SFP)

Replacement
CAUTION
Make sure the Inlet Harness wiring is replaced following the factory-installed route.
The replacement is the reverse of the removal procedure.

Figure 1 Remove the Rear Interlock Harness Assembly (SFP)

Replacement
The replacement is the reverse of the removal procedure.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-97 REP 18.31, REP 18.32
REP 18.33 Side Interlock Harness Assembly (SFP) 9. Refer to Figure 2, remove the screw attaching the Side Interlock Harness Assembly, then
remove the harness.
Parts List on PL 18.7 Item 5
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover, REP 19.19.
2. Remove the Left Side Cover, REP 19.21.
3. Remove the Front Inner Cover, REP 19.13.

NOTE: In the following steps, be sure to note the harness routing to avoid damaging wires dur-
ing replacement.

4. Remove the Main Fan, REP 4.1.

5. Remove the LVPS PWB, REP 18.23.
6. Remove the LVPS Plate, REP 18.26.
7. Remove the Main Fan Duct, REP 4.2.
8. Refer to Figure 1, release the harness of the Side Interlock Harness Assembly from the
three hooks.

Figure 2 Remove the Side Interlock Harness Assembly (SFP)

Replacement
CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
installed routes.
The replacement is the reverse of the removal procedure.

Figure 1 Release the Side Interlock Harness from the Hooks

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 18.33 4-98 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 18.34 OPF Harness Assembly (SFP) Replacement
Parts List on PL 18.7 Item 6 CAUTION
Avoid damaging wires during replacement. When replacing wire harnesses, use factory-
Removal installed routes.
WARNING The replacement is the reverse of the removal procedure.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.21.

NOTE: In the following steps, be sure to note the harness routing to avoid damaging wires dur-
ing replacement.

2. Remove the LVPS PWB, REP 18.23.

3. Remove the LVPS Plate, REP 18.26.
4. Refer to Figure 1, disconnect the connector ( P/J800) and release the harness portion of
the OPF Harness Assembly from the four hooks of the harness guide, push the two hooks
on the OPF Harness Assembly, then remove the OPF Harness Assembly.

Figure 1 Remove the OPF Harness Assembly (SFP)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-99 REP 18.34
Repairs - Adjustments 10/2017 Revised BUS Update: July 2020
REP 18.34 4-100 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 19.1 Front Inner Cover (MFP) REP 19.2 Left Side Front Cover (MFP)
Parts List on PL 19.1 Item 5 Parts List on PL 19.1 Item 22
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7. 1. Remove the Toner Cover, REP 19.4.
2. Remove the Right Side Cover, REP 19.5. 2. Refer to Figure 1, push and release the hook at the top end of the Left Side Front Cover,
3. Refer to Figure 1, remove the four screws attaching the Front Inner Cover, release the release the two bosses, then remove the Left Side Front Cover.
hook along the top edge of the Front Inner Cover, then remove the Front Inner Cover.

Figure 1 Remove the Left Side Front Cover (MFP)

Figure 1 Remove the Front Inner Cover (MFP)
Replacement
Replacement The replacement is the reverse of the removal procedure.
The replacement is the reverse of the removal procedure.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-101 REP 19.1, REP 19.2
REP 19.3 Right Side Front Cover (MFP) REP 19.4 Toner Cover Assembly (MFP)
Parts List on PL 19.1 Item 23 Parts List on PL 19.1 Item 96
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Toner Cover, REP 19.4. 1. Open the Toner Cover Assembly.
2. Refer to Figure 1, push and release the hook at the top end of the Right Side Front Cover, 2. Refer to Figure 1, release the latch attaching the Toner Cover, then remove the Toner
release the two bosses, then remove the Right Side Front Cover. Cover Assembly in the direction of the arrow.

Figure 1 Remove the Right Side Front Cover (MFP) Figure 1 Remove the Toner Cover Assembly (MFP)

Replacement Replacement
The replacement is the reverse of the removal procedure. The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 19.3, REP 19.4 4-102 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 19.5 Right Side Cover Assembly (MFP) NOTE: In the following step, use a flat-blade tool, such as a screwdriver, to release the hooks
under the bottom edge of the cover.
Parts List on PL 19.1 Item 97
11. Following the sequence shown in Figure 1, release the hooks and bosses of the Right
Removal Side Cover Assembly, and remove the cover.
WARNING
NOTE: If the Waste Link and Waste Link Spring fall off of the Right Side Cover, refer to Figure
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
1, re-install the link and spring.
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Separate the printer from the Option Feeder Assembly, REP 10.1.
2. Remove the 250 Sheet Cassette.
3. Remove the Main Bypass Tray Assembly, REP 13.6.
4. Remove the Toner Cover Assembly, REP 19.4.
5. Remove the Right Side Front Cover, REP 19.3.
6. Open the Waste Cover.
7. Remove the Waste Cartridge, REP 8.2.
8. Open the Rear Cover.
9. Refer to Figure 1, remove the five screws attaching the Right Side Cover Assembly.
CAUTION
To prevent the printer from falling off the workbench in the following step, position the printer to
overhang the edge of the workbench as little as possible.
10. Position the right side of the printer to overhang the edge of the workbench.

Figure 2 Re-install the Waste Link and Spring

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the Right Side Cover Assembly (MFP)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-103 REP 19.5
REP 19.6 Top Cover Assembly (MFP) 13. Slide the Top Cover towards the front of the printer, then lift the cover up.

Parts List on PL 19.1 Item 99 Replacement

1. The replacement is the reverse of the removal procedure.
Removal
WARNING NOTE: When installing the Top Cover, be sure that the Exit Flapper extends out from the
cover’s paper exit.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the 250 Sheet Cassette.
2. Remove the Main Bypass Tray Assembly.
3. Remove the Right Side Cover, REP 19.5.
4. Remove the Left Side Cover, REP 19.7.
5. Remove the Front Inner Cover, REP 19.1.
6. Remove the ESS Top Plate, REP 18.8.
7. Remove the Left Side IIT Cover, REP 19.8.
8. Remove the UI Console Assembly, REP 1.1.
9. Open the Rear Cover.
10. Remove the Scanner Assembly (DADF and IIT Assemblies together), REP 50.5.
11. Remove the Front USB Harness Assembly, REP 18.6.
12. Refer to Figure 1, to remove the five screws attaching the Top Cover Assembly.

Figure 1 Remove the Top Cover Assembly (MFP)

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 19.6 4-104 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 19.7 Left Side Cover (MFP)
Parts List on PL 19.2 Item 1
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Separate the printer from the Option Feeder Assembly, REP 10.1.
2. Remove the 250 Sheet Cassette.
3. Remove the Main Bypass Tray Assembly.
4. Remove the Toner Cover, REP 19.4.
5. Remove the ESS Window Assembly, REP 19.11.
6. Remove the WIFI Cap, REP 19.10, or the WIFI Module (if installed), REP 18.5.
7. Remove the Left Side Front Cover, REP 19.2.
8. Open the Rear Cover.
9. Refer to Figure 1, remove the four screws attaching the Left Side Cover.
CAUTION
To prevent the printer from falling off the workbench in the following step, position the printer to
overhang the edge of the workbench as little as possible.
10. Position the left side of the printer to overhang the edge of the workbench.
11. Following the sequence shown in Figure 1, release the hooks and bosses of the Left Side
Cover Assembly, thenremove the cover.

Figure 1 Remove the Left Side Cover (MFP)

Replacement
The replacement is the reverse of the removal procedure.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-105 REP 19.7
REP 19.8 Left Side IIT Cover (MFP) REP 19.9 Second Bias Transfer Roller Assembly (MFP)
Parts List on PL 19.2 Item 4 Parts List on PL 19.2 Item 11
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Left Side Cover, REP 19.7. 1. Open the Rear Cover.
2. Refer to Figure 1, slightly bend the Left Side IIT Cover in the direction of the arrow, slide 2. Refer to Figure 1, release the four latches attaching the Second Bias Transfer Roller, then
the cover releasing the boss from bracket A, then remove the Left Side IIT Cover in the remove the 2nd BTR roller assembly.
direction of the arrow.

Figure 1 Remove the Second Bias Transfer Roller Assembly (MFP)

Figure 1 Remove the Left Side IIT Cover (MFP)
Replacement
Replacement The replacement is the reverse of the removal procedure.
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 19.8, REP 19.9 4-106 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 19.10 WIFI Cap (MFP) REP 19.11 ESS Window Assembly Kit (MFP)
Parts List on PL 19.2 Item 16 Parts List on PL 19.2 Item 98
Removal Removal
1. Refer to Figure 1, release the hook, then remove the WIFI Cap. WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Refer to Figure 1, release the lever in the direction of the arrow, then remove the ESS
Window Assembly.

Figure 1 Remove the WIFI Cap (MFP)

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the ESS Window Assembly (MFP)

Replacement
The replacement is the reverse of the removal procedure.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-107 REP 19.10, REP 19.11
REP 19.12 Rear Cover Assembly Kit (MFP) REP 19.13 Front Inner Cover (SFP)
Parts List on PL 19.2 Item 99 Parts List on PL 19.3 Item 5
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover, REP 19.5. 1. Remove the Left Side Cover, REP 19.21.
2. Open the Rear Cover. 2. Remove the Right Side Cover, REP 19.19.
3. Remove the Rear Cover Assembly, Figure 1: 3. Lift the front edge of the UI Console to provide clearance for the Front Inner Cover.
a. Disconnect the Rear Cover Straps from the Rear Cover. 4. Refer to Figure 1, remove four screws attaching the Front Inner Cover, release the hook
b. Close the Rear Cover. along the top edge of the Front Inner Cover, then remove the cover.
c. Remove two screws attaching the Right Rear Hinge.
d. Remove the Right Rear Hinge and the Rear Cover Assembly together.

Figure 1 Remove the Rear Cover Assembly (MFP)

Figure 1 Remove the Front Inner Cover (SFP)
Replacement
The replacement is the reverse of the removal procedure.
Replacement
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 19.12, REP 19.13 4-108 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 19.14 Left Side Front Cover (SFP) REP 19.15 Right Side Front Cover (SFP)
Parts List on PL 19.3 Item 22 Parts List on PL 19.3 Item 23
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Toner Cover, REP 19.18. 1. Remove the Toner Cover, REP 19.18.
2. Refer to Figure 1, push and release the hook at the top end of the Left Side Front Cover, 2. Refer to Figure 1, push and release the hook at the top end of the Right Side Front Cover,
release the two bosses, then remove the Left Side Front Cover. release the two bosses, then remove the Right Side Front Cover.

Figure 1 Remove the Left Side Front Cover (SFP) Figure 1 Remove the Right Side Front cover (SFP)

Replacement Replacement
The replacement is the reverse of the removal procedure. The replacement is the reverse of the removal procedure.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-109 REP 19.14, REP 19.15
REP 19.16 Left Rear Top Cover (SFP) REP 19.17 Right Rear Top Cover (SFP)
Parts List on PL 19.3 Item 24 Parts List on PL 19.3 Item 25
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the Wireless Module, REP 18.22, or the WIFI Cap, REP 19.23. 1. Remove the Right Side Cover, REP 19.19.
2. Open the Rear Cover. 2. Open the Rear Cover.
3. Remove only the top two screws from the rear of the Left Side Cover, then release the 3. Remove the Left Rear Top Cover, REP 19.16.
boss at the corner of the cover. (Do not remove the cover.) 4. Release the hooks and slide the Right Rear Top Cover in the direction of the arrow.
4. Remove the Top Left Rear Cover, Figure 1:
a. Release the boss at point A.
b. Release Latch A, slide the cover in the direction of the arrow to release the other
bosses on the Left Rear Top Cover.
c. Continue to move the cover in the direction of the arrow, then remove the cover.

Figure 1 Remove the Right Rear Top Cover (SFP)

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the Left Rear Top Cover (SFP)

Replacement
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 19.16, REP 19.17 4-110 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 19.18 Toner Cover Assembly (SFP) REP 19.19 Right Side Cover Assembly (SFP)
Parts List on PL 19.3 Item 96 Parts List on PL 19.3 Item 97
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Open the Toner Cover Assembly. 1. Separate the printer from the Option Feeder Assembly, REP 10.1.
2. Refer to the inset in Figure 1, release the latch attaching the Toner Cover, remove the 2. Remove the 250 Sheet Cassette.
Toner Cover Assembly in the direction of the arrow. 3. Remove the Main Bypass Tray Assembly, REP 13.6.
4. Remove the Toner Cover Assembly, REP 19.18.
5. Remove the Right Side Front Cover, REP 19.15.
6. Open the Waste Cover.
7. Remove the Waste Cartridge, REP 8.2.
8. Open the Rear Cover.
9. Remove the Right Side Cover Assembly, Figure 1:
a. Remove the five screws attaching the Right Side Cover Assembly.
b. Position the right side of the printer to overhang the edge of the workbench.
c. Following the sequence shown in Figure 1, release the hooks and bosses of the
Right Side Cover Assembly, and remove the cover.

Figure 1 Remove the Toner Cover Assembly (SFP)

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the Right Side Cover Assembly (SFP)

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-111 REP 19.18, REP 19.19
NOTE: If the Waste Link and Waste Link Spring fall off of the Right Side Cover, refer to Figure REP 19.20 Top Cover Assembly (SFP)
2, re-install the link and spring.
Parts List on PL 19.3 Item 99
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the 250 Sheet Cassette.
2. Remove the Main Bypass Tray Assembly.
3. Remove the Right Side Cover, REP 19.19.
4. Remove the Left Side Cover, REP 19.21.
5. Remove the Front Inner Cover, REP 19.13.
6. Remove the Left Rear Top Cover, REP 19.16.
7. Remove the Right Rear Top Cover, REP 19.17.
8. Open the Rear Cover.
9. Remove the UI Console, REP 1.6.
10. Refer to Figure 1, remove three screws attaching the Top Cover Assembly, then lift up the
cover.

Figure 2 Re-install the Waste Link and Spring

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the Top Cover Assembly (SFP)

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 19.19, REP 19.20 4-112 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Replacement REP 19.21 Left Side Cover (SFP)
CAUTION Parts List on PL 19.4 Item 1
Avoid pinching the UI Harness between the Top Cover and the printer frame when installing the
Top Cover.
Removal
1. The replacement is the reverse of the removal procedure. WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
NOTE: When installing the Top Cover Assembly, ensure that the Exit Flapper extends out
the customer supply while performing tasks that do not need electricity. Electricity can
from the Top Cover’s paper exit slots.
cause death or injury. Moving parts can cause injury.
1. Separate the printer from the Option Feeder Assembly, REP 10.1.
2. Remove the 250 Sheet Cassette.
3. Remove the Main Bypass Tray Assembly.
4. Remove the Toner Cover, REP 19.18.
5. Remove the ESS Window Assembly, REP 19.24.
6. Remove the WIFI Cap, REP 19.23, or the WIFI Module (if installed), REP 18.22.
7. Remove the Left Side Front Cover, REP 19.14.
8. Open the Rear Cover.
9. Refer to Figure 1, remove four screws attaching the Left Side Cover, release the hooks
and bosses of the Left Side Cover Assembly, then remove the cover.

Figure 1 Remove the Left Side Cover (SFP)

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-113 REP 19.20, REP 19.21
Replacement REP 19.22 Second Bias Transfer Roller Assembly (SFP)
The replacement is the reverse of the removal procedure. Parts List on PL 19.4 Item 11
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Open the Rear Cover.
2. Refer to Figure 1, release the four latches attaching the Second Bias Transfer Roller, then
remove the roller assembly.

Figure 1 Remove the Second Bias Transfer Roller Assembly (SFP)

Replacement
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 19.21, REP 19.22 4-114 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 19.23 WIFI Cap (SFP) REP 19.24 ESS Window Assembly Kit (SFP)
Parts List on PL 19.4 Item 16 Parts List on PL 19.4 Item 98
Removal Removal
1. Refer to Figure 1, release the hook, then remove the WIFI Cap. WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Refer to Figure 1, release the lever in the direction of the arrow, then remove the ESS
Window Assembly.

Figure 1 Remove the WIFI Cap (SFP)

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the ESS Window Assembly (SFP)

Replacement
The replacement is the reverse of the removal procedure.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-115 REP 19.23, REP 19.24
REP 19.25 Rear Cover Assembly Kit (SFP)
Parts List on PL 19.4 Item 99
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Right Side Cover, REP 19.5.
2. Open the Rear Cover.
3. Remove the Rear Cover Assembly, Figure 1:
a. Disconnect the Rear Cover Straps from the Rear Cover.
b. Close the Rear Cover.
c. Remove two screws attaching the Right Rear Hinge.
d. Remove the Right Rear Hinge and the Rear Cover Assembly together.

Figure 1 Remove the Rear Cover Assembly (SFP)

Replacement
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 19.25 4-116 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 50.1 DADF Assembly Replacement
Parts List on PL 50.1 Item 1 CAUTION
Avoid pinching wires when installing the DADF harness and FFC. Be sure to follow the harness
Removal routes as shown in Figure 1.
WARNING The replacement is the reverse of the removal procedure.
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the Scanner Assembly, REP 50.5.
2. Remove the DADF Assembly, Figure 1:
a. Release the hook on the rear side of the Left Band Cover at the left rear corner of the
IIT assembly, remove the cover in the direction of the arrow.
b. Release the hook and remove the FFC Cover from the IIT Assembly.
c. Remove the DADF harness out of its harness guide and up through the IIT Assem-
bly.
i. Fold the DADF harness connector up against the wires.
ii. Orient the harness connector to face the front of the printer.
iii. Pass the harness up through the IIT Assembly.
d. Remove the DADF assembly from the IIT assembly in the direction of the arrow.

Figure 2 DADF Harness Routes

Figure 1 Remove the DADF Assembly

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-117 REP 50.1
REP 50.2 IIT Assembly REP 50.3 Left and Right Counterbalance Assemblies
Parts List on PL 50.1 Item 2 (Hinges)
Removal Parts List on PL 50.1 Item 3, PL 50.1 Item 4
WARNING Removal
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from WARNING
the customer supply while performing tasks that do not need electricity. Electricity can Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
cause death or injury. Moving parts can cause injury.
the customer supply while performing tasks that do not need electricity. Electricity can
1. Remove the Scanner Assembly, REP 50.5. cause death or injury. Moving parts can cause injury.
2. Remove the DADF Assembly, REP 50.1. 1. Remove the DADF, REP 50.1.
Replacement 2. Refer to Figure 1, remove eight screws, then remove the Left and Right Hinges.
1. The replacement is the reverse of the removal procedure.
2. A new IIT assembly is supplied with NVRAM values. Follow the instructions that come
with the spare IIT Assembly to enter the new color calibration NVM values via dC131.
HEX to DEC conversion dC945
Perform the steps that follow:

Using Windows 7:
1. Go to: Start> All Programs> Accessories> Calculator.
2. Click on the calculator View menu button.
3. Select programmer
4. Select the Hex button.
5. Enter the Hex number.
6. Select the Dec button and the result is shown.
Using Windows 10:
1. In the search window (next to the Start button or Windows icon) type Calculator. then
select Calculator from the list.
2. Click on the calculator menu button.
3. Select Programmer.
4. Select the Hex button.
5. Enter the Hex number.
6. The result is shown in the DEC field.

Figure 1 Remove the Hinges

Replacement
CAUTION
The Hinges are keyed and must be installed in their specified locations.
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 50.2, REP 50.3 4-118 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 50.4 DADF Tray Assembly REP 50.5 Scanner Assembly
Parts List on PL 50.1 Item 11 Parts List on PL 50.1 Item 13
Removal Removal
WARNING WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury. cause death or injury. Moving parts can cause injury.
1. Remove the DADF Tray Assembly, Figure 1: 1. Remove the Right Cover Assembly, REP 19.5.
a. Open the Upper Feeder Assembly. 2. Remove the Left Cover Assembly, REP 19.7.
b. Release the front boss of the DADF Tray Assembly by lifting the right end of the tray 3. Remove the ESS Top Plate, REP 18.8.
up slightly and pushing the tray from the front towards the rear of the printer. 4. Remove the Scanner Assembly, Figure 1:
c. Release the tray’s rear boss, then remove the tray. a. Remove one screw attaching the Left Rear Inner IIT Cover, then remove the cover.
b. Remove the two screws attaching the green and black ground harnesses.
CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional
information about disconnecting and connecting FFC cables.
c. Disconnect the two FFCs ( P/J1370, P/J1371) and the three connectors ( P/J1374,
P/J1377, P/J1372).

Figure 1 Remove the DADF Tray Assembly

Replacement
1. The replacement is the reverse of the removal procedure.
2. Tilt the right end of the tray up slightly.
3. Insert the rear boss into position.
4. Push the tray towards the rear of the printer while seating the front boss.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-119 REP 50.4, REP 50.5
 d. Remove eight screws attaching the scanner assembly (three screws on each side REP 50.6 DADF Actuator
and two at the rear corners), then remove the scanner in the direction of the arrow.
Parts List on PL 50.1 Item 14
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Open the DADF Upper Feeder Assembly, release two bosses at the ends of the DADF
Actuator by slightly bending the DADF Actuator, then remove the DADF Actuator, Figure
1.

Release
lever

Figure 1 Disconnect Harness and Remove the Scanner Assembly

Replacement
CAUTION
The FFC connectors can be easily damaged. Refer to GP 39 FFC Cables for additional infor-
mation about disconnecting and connecting FFC cables.
The replacement is the reverse of the removal procedure.

Figure 1 Remove the DADF Actuator

Replacement
The replacement is the reverse of the removal procedure.

Repairs - Adjustments 10/2017 Revised BUS Update: July 2020

REP 50.5, REP 50.6 4-120 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
REP 50.7 DADF Feed Roller Kit 2. Remove the Separator Cover Assembly in the direction of the arrow, then remove the
DADF Separator Spring, Figure 2.
Parts List on PL 50.1 Item 99
Removal
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Remove the DADF Feed Roller, Figure 1:
a. Open the DADF Upper Feeder Assembly.
CAUTION
In the following steps, avoid breaking the DADF Feed Roller and related hooks. Do not
bend the hooks excessively. Carefully align the DADF Feed Roller with its mating fea-
tures.
b. Rotate the two hooks, one on each side of the DADF Feed Roller, release the
bosses, then remove the DADF Feed Roller.

Figure 2 Remove the DADF Separator Cover and Spring

Replacement
The replacement is the reverse of the removal procedure.

Figure 1 Remove the DADF Feed Roller

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-121 REP 50.7
Repairs - Adjustments 10/2017 Revised BUS Update: July 2020
REP 50.7 4-122 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
ADJ 8.1 CTD (RAD) Sensor Cleaning
Purpose
To clean the CTD sensor.

Procedure
WARNING
Switch off the electricity to the machine. Refer to GP 4. Disconnect the power cord from
the customer supply while performing tasks that do not need electricity. Electricity can
cause death or injury. Moving parts can cause injury.
1. Switch off the machine, GP 4.
2. Pull up the handle lever of the rear cover, then open the rear cover.
3. Use a clean dry cotton swab to clean the CTD sensors, Figure 1.

Figure 1 CTD sensor cleaning

4. Close the rear cover.

Revised BUS Update: July 2020 10/2017 Repairs - Adjustments

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 4-123 ADJ 8.1
Repairs - Adjustments 10/2017 Revised BUS Update: July 2020
ADJ 8.1 4-124 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 5 Parts Lists
UI PL 18.4 Electrical WC6515 (4/4) ..................................................................................... 5-25
PL 1.1 UI (WC6515) ........................................................................................................ 5-3 PL 18.5 Electrical P6510 (1/4)......................................................................................... 5-26
PL 1.2 UI (P6510) ........................................................................................................... 5-4 PL 18.6 Electrical P6510 (2/4)......................................................................................... 5-27
PL 18.7 Electrical P6510 (3/4)......................................................................................... 5-28
LPH PL 18.8 Electrical P6510 (4/4)......................................................................................... 5-29
PL 2.1 LPH ...................................................................................................................... 5-5
Cover
Drive PL 19.1 Cover WC6515 (1/2) .......................................................................................... 5-30
PL 3.1 Drive .................................................................................................................... 5-6 PL 19.2 Cover WC6515 (2/2) .......................................................................................... 5-31
PL 19.3 Cover P6510 (1/2).............................................................................................. 5-32
NOHAD
PL 19.4 Cover P6510 (2/2).............................................................................................. 5-33
PL 4.1 NOHAD ................................................................................................................ 5-7
Scanner
Dispenser
PL 50.1 Scanner.............................................................................................................. 5-34
PL 5.1 Dispenser............................................................................................................. 5-8

Transfer
PL 6.1 Transfer ............................................................................................................... 5-9

Fuser
PL 7.1 Fuser.................................................................................................................... 5-10

Xerographic
PL 8.1 Xerographic ......................................................................................................... 5-11

Tray
PL 9.1 Tray...................................................................................................................... 5-12

Option Feeder
PL 10.1 Option Feeder (1/3) ........................................................................................... 5-13
PL 10.2 Option Feeder (2/3) ........................................................................................... 5-14
PL 10.3 Option Feeder (3/3) ........................................................................................... 5-15

MSI
PL 13.1 MSI (1/2) ............................................................................................................ 5-16
PL 13.2 MSI (2/2) ............................................................................................................ 5-17

Duplex
PL 14.1 Duplex................................................................................................................ 5-18

Registration
PL 15.1 Registration (1/2) ............................................................................................... 5-19
PL 15.2 Registration (2/2) ............................................................................................... 5-20

Exit
PL 17.1 Exit..................................................................................................................... 5-21

Electrical
PL 18.1 Electrical WC6515 (1/4) ..................................................................................... 5-22
PL 18.2 Electrical WC6515 (2/4) ..................................................................................... 5-23
PL 18.3 Electrical WC6515 (3/4) ..................................................................................... 5-24

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-1
Parts Lists 10/2017 Revised BUS Update: July 2020
5-2 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 1.1 UI (WC6515)
Item Part Description
1 948K32810 UI Console Assembly (REP 1.1)
2 – UI Inner Cover (REP 1.2)
3 – UI Frame Cover
4 – UI Frame Assembly
5 952K20900 UI Harness (REP 1.3)
6 – Speaker Harness
7 822E32001 UI Access Door (REP 1.4)
99 607K00020 Kit UI Frame Assembly (REP 1.5)

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-3 PL 1.1
PL 1.2 UI (P6510)
Item Part Description
1 948K23991 UI Console Assembly (REP 1.6)
2 952K20952 UI Harness (REP 1.7)

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 1.2 5-4 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 2.1 LPH
Item Part Description
1 930K00992 Head Assembly LPH Color (REP
2.1)
2 – FFC Assembly LPH Y
3 – FFC Assembly LPH M
4 – FFC Assembly LPH C
5 – FFC Assembly LPH K
6 – Core Ferrite LPH
7 – Guide Xero CRU
8 – Cover Core
9 – Harness Assembly Deve/Xero C
10 – Holder CRUM Xero
11 605K93760 Cover Assembly Guide (REP 2.2)
12 – Harness Assembly Rad Hum
13 – Core Ferrite LPH
99 604K97600 Kit Xero CRUM LPH FFC (REP
2.3)

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-5 PL 2.1
PL 3.1 Drive
Item Part Description
1 007K23731 Main Drive Assembly (MOT071-
061)
2 007K21972 PH Drive Assembly (REP 3.2)
3 007K21982 MSI Drive Assembly (REP 3.3)
4 005K84490 Waste Drive Assembly (REP 3.4)

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 3.1 5-6 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 4.1 NOHAD
Item Part Description
1 127K74080 Main Fan (MOT042-200) (REP
4.1)
2 – Main Duct Fan (REP 4.2)
3 – Process Duct
4 017K94350 Foot Assembly (REP 4.3)
99 604K77650 Kit Foot Assembly

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-7 PL 4.1
PL 5.1 Dispenser
Item Part Description
1 – Drive Assembly Disp
2 094K94240 Disp Assembly Y (REP 5.1)
3 094K94250 Disp Assembly M (REP 5.1)
4 094K94260 Disp Assembly C (REP 5.1)
5 094K94270 Disp Assembly K (REP 5.1)
6 113K84021 Toner CRUM Connector Assembly
7 – Toner CRUM PWB
8 – Harness Assembly Disp
9 930W00511 Toner Full Sensor (Q094-202)
(REP 5.2)
10 – Toner CRUM Harness Assembly
11 – Metered Toner Cartridge Y (Not
Spared)
12 – Metered Toner Cartridge M (Not
Spared)
13 – Metered Toner Cartridge C (Not
Spared)
14 – Metered Toner Cartridge K (Not
Spared)
15 – Clear Cover
99 604K97530 Kit Drive Assembly Disp (REP 5.3)

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 5.1 5-8 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 6.1 Transfer
Item Part Description
1 607K00936 Transfer Belt Unit (REP 6.1)
2 – CTD Upper Chute
3 – CTD Plate
4 – Sensor Cover
5 – R-RAD Sensor
6 – R-RAD Low Sensor
7 – Humidity and Temperature Sensor
8 930K00211 CTD Sensor Assembly (REP 6.2)
9 – CTD Harness Assembly
10 – Humidity and Temperature Sensor
Harness Assembly
11 930W00124 K Mode Sensor (Q094-201) (REP
6.3)

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-9 PL 6.1
PL 7.1 Fuser
Item Part Description
1 126K36432 Fuser Assembly 110V (REP 7.1)
– 126K36442 Fuser Assembly 220V (REP 7.1)
2 822E20922 Fuser Harness Cover (REP 7.2)

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 7.1 5-10 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 8.1 Xerographic
Item Part Description
1 108R01419 Drum Cartridge Assembly Y (REP
8.1)
2 108R01418 Drum Cartridge Assembly M (REP
8.1)
3 108R01417 Drum Cartridge Assembly C (REP
8.1)
4 108R01420 Drum Cartridge Assembly K (REP
8.1)
5 108R01416 Waste Cartridge Assembly (REP
8.2)
6 042K94970 LPH Cleaner Assembly (REP 8.3)
7 – Clean Cover

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-11 PL 8.1
PL 9.1 Tray
Item Part Description
1 607K00960 Cassette Assembly 250 IOT (REP
9.1)
2 019K17070 Holder Assembly Separator CST
3 859K00100 Cassette Feed Roll Assembly
4 – Separator Holder
5 – Cassette Separator Shaft
6 – Friction Clutch Assembly
7 – Handle CST 250
8 – Gear Assembly
9 – Bottom Plate Assembly
10 – Housing Assembly End 250
11 948K11161 Dust Cover 250 (with Label) (REP
9.2)
98 607K00051 Feed And Separator Roll Kit (REP
9.3)

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 9.1 5-12 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 10.1 Option Feeder (1/3)
Item Part Description
1 607K20420 Kit Feeder Assembly OPF 550
(REP 10.1)
2 – Cover Side Left OPF 550 (REP
10.2)
3 – Cover Side Right OPF 550
4 – Cover Lip Top OPF 550
5 – Cover Top OPF 550
6 – Cover Rear OPF 550
7 – Cover Rear Under OPF 550
8 – Cover Rear Top OPF 550
9 – Foot Base OPF 550
10 017K94350 Foot OPF 550 (REP 10.3)
11 – PWB Assembly OPF 550
12 110K16611 Switch Assembly Size OPF 550
(S071-112)
13 – Lock Assembly OPF 550
14 – Gear Rack Lock OPF 550
15 – Latch Tray OPF 550
16 – Harness Assembly FDR Drawer
17 – Harness Assembly OPF 2C
18 – Motor Assembly Drive OPF 550
(MOT071-202)
19 – Chute Rear OPF 550
20 – Guide Harness OPF 550
21 – Front Left Cover OPF
22 – Tray LED Assembly
23 – LED Harness Assembly
98 607K00450 Kit OPT FDR LED (REP 10.4)

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-13 PL 10.1
PL 10.2 Option Feeder (2/3)
Item Part Description
1 – Option 550 Feeder Assembly
2 – Feeder Top Frame
3 – Gear P24-P27
4 – Option 550 Feeder Clutch
Assembly
5 – Nudger Support
6 – Upper Feed Chute
7 859K00100 Feed Roll Assembly
8 120E35553 No Paper Actuator (REP 10.5)
9 – Optional Feeder No Paper Sensor
(Q071-112)
10 – Option 550 Feed Shaft
11 – Option 550 Feeder Nudger Shaft
12 – Option 550 Feeder Harness Cover
13 – Feeder Chute
14 – Option 550 Feeder Tray Pinch Roll
Assembly
15 – Option 550 Feeder Tray Roll
Assembly
16 – Optional Feed Clutch
17 – Optional Path Paper Sensor (Q071-
113)

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 10.2 5-14 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 10.3 Option Feeder (3/3)
Item Part Description
1 050K75821 Option 550 Feeder Cassette
Assembly (REP 10.7)
2 019K17070 Cassette Separater Holder
Assembly (REP 10.8)
3 859K00100 Cassette Feed Roll Assembly
4 – Separator Holder
5 – Separator Shaft
6 – Friction Clutch Assembly
7 948K11521 Option 550 Feeder Dust Cover
(REP 10.9)
98 607K00051 Feed And Separator Roll Kit (REP
10.10)

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-15 PL 10.3
PL 13.1 MSI (1/2)
Item Part Description
1 801K64710 MSI Frame Assembly (REP 13.1)
2 – MSI Frame
3 – MSI Roll Core
4 – MSI Feed Shaft Assembly
5 059K89701 MSI Feed Roll (REP 13.2)
6 – MSI Duplex Bearing
7 – MSI Feed Solenoid (SOL072-001)
8 930W00124 Bypass Tray No Paper Sensor
(Q071-100) (REP 13.3)
9 – TA1 Roll Assembly
10 – TA L Bearing
11 – Turn Gear
12 – TA3 AD Bearing
13 – TA2 Gear
14 – Right MSI Guide
15 – MSI Upper Chute
16 – MSI Guide Harness
17 – MSI No Paper Bracket
18 – MSI No Paper Harness Assembly
98 – Kit MSI Roll Assembly TA1 (REP
13.4)
99 604K97990 Kit MSI Roll Assembly TA2 (REP
13.5)

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 13.1 5-16 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 13.2 MSI (2/2)
Item Part Description
1 050K77891 MSI Main Tray Assembly (REP
13.6)
2 – MSI Cover Assembly
3 – MSI Chute Assembly
4 – Chute MSI
5 607K04060 MSI Separator Holder Assembly
(REP 13.7)
6 – MSI Front Bar
7 – MSI No Paper Actuator
8 – Spring No Paper MSI
9 – Pinch Shaft TA
10 – MSI Pinch Roll
11 – MSI Pinch Spring
12 – MSI Left Latch
13 – MSI Right Latch
14 – MSI Latch Spring
15 – MSI Bottom Plate Assembly

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-17 PL 13.2
PL 14.1 Duplex
Item Part Description
1 – Duplex Assembly
2 – Release Arm Fuser AD
3 – Release Arm Fuser D
4 – Fuser Release Spring

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 14.1 5-18 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 15.1 Registration (1/2)
Item Part Description
1 054E56461 Option 250 Chute (REP 15.1)
2 – Chute Jam Label
3 – Lower Duplex Chute
4 – Feeder Chute
5 – Duplex Gear Cover
6 – Harness Assembly Clutch
Registration/Duplex -C
7 – Gear CLT Regi
8 – Registration Clutch Assembly
9 – One Way Gear Assembly
10 – Upper Duplex Chute
11 – Registration Bracket Assembly D
12 – Registration Pinch Bearing AD
13 – Registration Bearing AD
14 – Registration Roll Assembly
15 – Registration Bearing D
16 – Registration Spring
17 – Registration Bracket Assembly AD
18 – Registration Pinch Bearing D
19 – Registration Pinch Out Roll
20 – Registration Pinch Spacer
21 – Registration Pinch In Roll
22 – Registration Pinch Shaft
99 604K98121 Kit Roll Assembly Dup Regi (REP
15.2)

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-19 PL 15.1
PL 15.2 Registration (2/2)
Item Part Description
1 054K56930 Registration Feeder Chute
Assembly (REP 15.3)
2 120E35553 No Paper Actuator (REP 15.4)
3 – Registration Chute
4 – Pinch Roll TA
5 – Pinch Spring TA
6 – Pinch Shaft TA
7 – Roll Assembly TA3
8 – Bearing TA3 D
9 – Bearing TA3 AD
10 – Gear TA3
11 120E35530 Registration Actuator (REP 15.5)
12 – Registration Spring Actuator
13 930W00124 Registration Sensor (Q071-103)
(REP 15.6)
14 – Registration Upper Chute
15 – Clutch Assembly PH
16 859K00100 Feed Roll Assembly
17 054E60150 Upper Feed Chute (REP 15.7)
18 – Harness Assembly SNR
Registration/NO
19 – Harness Assembly Clutch Feed
20 – Feed Plate Earth
21 – Earth Plate TA3
22 – No Paper Sensor (Q071-101)
98 607K00051 Feed and Separator Roll Kit

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 15.2 5-20 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 17.1 Exit
Item Part Description
1 054K56412 Exit Chute Assembly (REP 17.1)
2 – Pinch Roll
3 – Pinch Cover
4 007K22090 Exit Main Drive Assembly (REP
17.2)
5 007K21391 Idle Exit Gear Assembly (REP 17.3)
6 – Chute Exit

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-21 PL 17.1
PL 18.1 Electrical WC6515 (1/4)
Item Part Description
1 960K87214 MCU PWB (REP 18.1)
2 952K22010 ESS MCU FFC (REP 18.2)
3 – FFC Color MCU Guide
4 – Core MCU
5 607K00107 ESS PWB (W/O TAG 001)
– 607K11492 ESS PWB (W/TAG 001)
6 – Fax Plate Assembly
7 – FFC Color LPH Guide
8 – ESS Low Plate
9 960K80763 Fax PWB (REP 18.4)
10 – Fax Harness Assembly
11 – Wireless Module (REP 18.5)
12 – Not Used
13 – Not Used
14 952K33741 Front USB Harness Assembly
(REP 18.6)
15 – A4 Fax Speaker Assembly
16 105K31087 LVPS PWB 110V
– 105K34450 LVPS PWB 110V (alternate)
– 105K34460 LVPS PWB 220V (REP 18.7)
17 – Not Used
18 – ESS Top Plate (REP 18.8)
19 – ESS Box (REP 18.9)
20 – LVPS Low Plate (REP 18.10)
21 – MCU Plate (REP 18.11)
22 – Drive PH Housing
23 – ESS Harness Guide
24 – Fax Cover
25 – Core
26 – WiFi Link
27 – Not used
28 – Not used
29 – Main Speaker
30 – EMMC Card

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 18.1 5-22 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 18.2 Electrical WC6515 (2/4)
Item Part Description
1 032K10622 HVPS Guide Assembly (REP
18.12)
2 – HVPS PWB
3 822E21972 HVPS Toner Cover (REP 18.13)
4 – Bias Transfer Roller 2nd Housing
5 – Bias Transfer Roller 2nd Bias Plate
6 – 1st K Supply Harness Assembly
7 – 1st YMC Supply Harness Assembly
8 – Trans Supply Harness Assembly
99 604K97512 Kit 2nd Bias Transfer Roller
Housing (REP 18.14)

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-23 PL 18.2
PL 18.3 Electrical WC6515 (3/4)
Item Part Description
1 604K97501 AC Inlet Harness Assembly (REP
18.15)
2 – DC Fuser Harness
3 – AC Fuser Harness
4 952K21870 Rear Interlock Harness Assembly
(REP 18.16)
5 952K21860 Side Interlock Harness Assembly
6 952K21990 OPF Harness Assembly (REP
18.18)
7 – Power Cord
8 – Fuser Harness Guide
9 – DC Harness Guide
10 – Duct Harness Guide
11 – Interlock Harness Guide

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 18.3 5-24 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 18.4 Electrical WC6515 (4/4)
Item Part Description
1 – ESS-PWR-C Harness Assembly
2 – MCU-HVPS-C Harness Assembly
3 – Motor Harness Assembly
4 – MCU-MOT-C Harness Assembly
5 – LV MCU Harness Assembly
6 – Not used
7 – SNR DEVE/XERO-C Harness
Assembly
8 – MSI CL Harness Assembly
9 – Not used
10 – Registration -C Harness Assembly
11 – Toner CRUM Harness Assembly
12 – Deve CL Harness Assembly
13 – K-SNR-C Harness Assembly
14 – SNR Deve/Xero-C Harness
Assembly

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-25 PL 18.4
PL 18.5 Electrical P6510 (1/4)
Item Part Description
1 960K87214 MCU PWB (REP 18.19)
2 952K22010 MCU ESS FFC (REP 18.20)
3 – MCU FFC Color Guide
4 – MCU Core
5 607K11502 ESS PWB (See NOTE) (W/TAG
001) (REP 18.21)
– 607K00117 ESS PWB (See NOTE) (W/O TAG
001) (REP 18.21)
6 – Not used
7 – LPH FFC Color Guide
8 – ESS Low Plate
9 – Not used
10 – Not used
11 – Wireless Module (REP 18.22)
12 – Not used
13 – Not used
14 – Not used
15 – Not used
16 105K33016 LVPS PWB 220V (REP 18.22)
– 105K34810 LVPS PWB 220V (alternate) (REP
18.22)
– 105K33006 LVPS PWB 110V (REP 18.23)
– 105K34800 LVPS PWB 110V (alternate) (REP
18.23)
17 – Not used
18 – ESS Top Plate (REP 18.24)
19 – ESS Box (REP 18.25)
20 – LVPS Plate (REP 18.26)
21 – MCU Plate (REP 18.27)
22 – PH Drive Housing
23 – Not used
24 – Not used
25 – Not used
26 – WiFi Link
27 – Not used
28 – Not used
29 – Not used
30 – EMMC Card

NOTE: Never replace both MCU and ESS pwbs at the same
time

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 18.5 5-26 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 18.6 Electrical P6510 (2/4)
Item Part Description
1 032K10622 HVPS Guide Assembly (REP
18.28)
2 – HVPS PWB
3 822E21972 HVPS Toner Cover (REP 18.23)
4 – Bias Transfer Roller 2nd Housing
5 – Bias Transfer Roller 2nd Bias Plate
6 – 1st K Supply Harness Assembly
7 – 1st YMC Supply Harness Assembly
8 – Trans Supply Harness Assembly
(T601)
99 604K97510 Kit 2nd Bias Transfer Roller
Housing (REP 18.30)

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-27 PL 18.6
PL 18.7 Electrical P6510 (3/4)
Item Part Description
1 604K97501 AC Inlet Harness Assembly (REP
18.31)
2 – DC Fuser Harness
3 – AC Fuser Harness
4 952K21870 Rear Interlock Harness Assembly
(REP 18.32)
5 952K21860 Side Interlock Harness Assembly
(REP 18.33)
6 952K21990 OPF Harness Assembly (REP
18.34)
7 – Power Cord
8 – Fuser Harness Guide
9 – DC Harness Guide
10 – Duct Harness Guide
11 – Interlock Harness Guide

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 18.7 5-28 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 18.8 Electrical P6510 (4/4)
Item Part Description
1 – ESS-PWR-C Harness Assembly
2 – MCU-HVPS-C Harness Assembly
3 – Motor Harness Assembly
4 – MCU-MOT-C Harness Assembly
5 – LV MCU Harness Assembly
6 – XPRO-C Harness Assembly
7 – SNR DEVE/XERO-C Harness
Assembly
8 – MSI CL Harness Assembly
9 – Not used
10 – Regi -C Harness Assembly
11 – Toner CRUM Harness Assembly
12 – Deve CL Harness Assembly
13 – K-SNR-C Harness Assembly
14 – SNR Deve/Xero-C Harness
Assembly

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-29 PL 18.8
PL 19.1 Cover WC6515 (1/2)
Item Part Description
1 – Toner Cover
2 – Not used
3 – Not used
4 – Logo
5 948K07510 Front Inner Cover (REP 19.1)
6 – Left Inner IIT Cover
7 – Rear Left Inner IIT Cover
8 – Right Side Cover
9 – Not used
10 – Right Inner IIT Cover
11 – Waste Cover
12 – Waste Cover Strap
13 – Link Waste
14 – Waste Link Spring
15 – Top Cover
16 – Exit Cover
17 – Extension Tray
18 – Sub Extension Tray
19 – Interlock Holder
20 – Interlock Actuator
21 – Interlock Spring
22 822E27562 Front Left Cover (REP 19.2)
23 822E27532 Front Right Cover (REP 19.3)
96 948K07540 Toner Cover Assembly (REP 19.4)
97 948K32050 Right Side Cover Assembly (REP
19.5)
98 – Waste Cover Assembly
99 948K00732 Top Cover Assembly (REP 19.6)

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 19.1 5-30 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 19.2 Cover WC6515 (2/2)
Item Part Description
1 822E65480 Left Side Cover (REP 19.7)
2 – Not used
3 – Not used
4 822E27674 Left Side IIT Cover (REP 19.8)
5 – Not used
6 – Not used
7 – Rear Cover Strap
8 – Rear Left Hinge Assembly
9 – Rear Right Hinge Assembly
10 – Rear Bottom Cover
11 607K04070 2nd Bias Transfer Roller Roll
Assembly (REP 19.9)
12 – Rear Cover Assembly
13 – ESS Window
14 – ESS Window Plate
15 – ESS Window Lever
16 822E27572 Wifi Cap (REP 19.10)
98 815K16401 Kit ESS Window Assembly (REP
19.11)
99 607K00484 Kit Rear Cover Assembly (REP
19.12)

Revised BUS Update: July 2020 10/2017 Parts Lists

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-31 PL 19.2
PL 19.3 Cover P6510 (1/2)
Item Part Description
1 – Toner Cover
2 – Top Toner Cover
3 – Not used
4 – Logo
5 948K07500 Front Inner Cover (REP 19.13)
6 – Not used
7 – Not used
8 – Right Side Cover
9 – Not used
10 – Not used
11 – Waste Cover
12 – Waste Cover Strap
13 – Link Waste
14 – Waste Link Spring
15 – Top Cover
16 – Exit Cover
17 – Extension Tray
18 – Sub Extension Tray
19 – Interlock Holder
20 – Interlock Actuator
21 – Interlock Spring
22 822E27562 Front Left Cover (REP 19.14)
23 822E27532 Front Right Cover (REP 19.15)
24 822E40820 Rear Left Top Cover (REP 19.16)
25 822E22243 Rear Right Top Cover (REP 19.17)
96 948K07520 Toner Cover Assembly (REP 19.18)
97 948K31590 Right Side Cover Assembly (REP
19.19)
98 – Waste Cover Assembly
99 948K00742 Top Cover Assembly (REP 19.20)

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 19.3 5-32 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PL 19.4 Cover P6510 (2/2)
Item Part Description
1 822E65470 Left Side Cover (REP 19.21)
2 – Not used
3 – Not used
4 – Not used
5 – Not used
6 – Not used
7 – Rear Cover Strap
8 – Rear Left Hinge Assembly
9 – Rear Right Hinge Assembly
10 – Rear Bottom Cover
11 607K04070 2nd Bias Transfer Roller Roll
Assembly (REP 19.22)
12 – Rear Cover Assembly
13 – ESS Window Assembly
14 – ESS Window Plate
15 – Lever ESS Window
16 822E27572 Wifi Cap (REP 19.23)
98 815K16401 Kit ESS Window Assembly (REP
19.24)
99 607K00504 Kit Rear Cover Assembly (REP
19.25)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 5-33 PL 19.4
PL 50.1 Scanner
Item Part Description
1 607K12763 DADF Assembly (REP 50.1)
2 607K00955 IIT Assembly (REP 50.2)
3 036K92343 Left Counter Balance Assembly
(REP 50.3)
4 036K92323 Right Counter Balance Assembly
(REP 50.3)
5 – DADF Feeder Roll
6 – Separator Cover Assembly
7 – DADF Separator Spring
8 – Upper Feeder Assembly
9 – DADF Front Cover
10 – DADF Rear Cover
11 050K73593 DADF Tray Assembly (REP 50.4)
12 – Platen Cushion Assembly
13 – Scanner Assembly (REP 50.5)
14 – Left IIT Cover (REP 50.6)
15 – Left Cap IIT Cover
16 120E35671 DADF Actuator
17 – IIT
99 607K00134 Kit DADF Feed Roll (REP 50.7)

Parts Lists 10/2017 Revised BUS Update: July 2020

PL 50.1 5-34 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 6 General Procedures/Information
General Procedures and Information dC126 System Registration Adjustment.......................................................................... 6-53
GP 1 Using the Service Diagnostics ............................................................................... 6-3 dC131 NVM Read / Write................................................................................................ 6-56
GP 2 Fault Codes and History Files ................................................................................ 6-6 dC132 Device ID / Billing Data ........................................................................................ 6-57
GP 3 Device Information ................................................................................................. 6-7 dC135 HFSI Counter (High Frequency Service Item) ..................................................... 6-59
GP 4 How to Switch Off or Switch On the Printer ........................................................... 6-7 dC140 Analog Component Monitoring ............................................................................ 6-61
GP 5 Not Used ................................................................................................................ 6-8 dC301 Initialize NVM....................................................................................................... 6-62
GP 6 Electrostatic Discharge Prevention ........................................................................ 6-9 dC305 Panel Diagnostics ................................................................................................ 6-63
GP 7 Machine Specifications and Configurations ........................................................... 6-9 dC330 Component Control.............................................................................................. 6-65
GP 8 General Disassembly Precautions ......................................................................... 6-18 dC362 Restore NVM Values ........................................................................................... 6-69
GP 9 Firmware Version Upgrade .................................................................................... 6-19 dC363 NVM Backup/Restore .......................................................................................... 6-69
GP 10 How to Check a Motor ......................................................................................... 6-22 dC500 Blank Page Threshold Value ............................................................................... 6-70
GP 11 How to Check a Sensor ....................................................................................... 6-23 dC612 Print Test Pattern................................................................................................. 6-70
GP 12 How to Check a Solenoid or Clutch ..................................................................... 6-23 dC671 Registration Measuring Cycle.............................................................................. 6-76
GP 13 How to Check a Switch ........................................................................................ 6-24 dC673 Registration Control Sensor Check Cycle ........................................................... 6-77
GP 14 How to Clone Device Settings ............................................................................. 6-24 dC675 Registration Control Setup Cycle......................................................................... 6-78
GP 15 Special Boot Modes ............................................................................................. 6-25 dC919 Color Balance Adjustment ................................................................................... 6-79
GP 16 Separate System Modules ................................................................................... 6-27 dC924 TRC Adjust .......................................................................................................... 6-80
GP 17 External Fax Line Test ......................................................................................... 6-28 dC939 Procon On / Off Print ........................................................................................... 6-81
GP 18 Printing Reports ................................................................................................... 6-29 dC945 IIT calibration ....................................................................................................... 6-82
GP 19 Intermittent or Noise Problem .............................................................................. 6-29
GP 20 How to Safely Lift or Move the Printer ................................................................. 6-30
Change Tags
GP 21 Machine Lubrication ............................................................................................. 6-31 Tags/MODs ..................................................................................................................... 6-83
GP 22 Installation Space Requirements ......................................................................... 6-32
GP 23 First Print Output Time ......................................................................................... 6-33
GP 24 Restriction of Hazardous Substances (RoHS) ..................................................... 6-34
GP 26 Media Specifications ............................................................................................ 6-34
GP 27 Environmental Data ............................................................................................. 6-35
GP 28 Supplies Plan Conversion .................................................................................... 6-36
GP 29 How to Check a Dispenser Motor ........................................................................ 6-37
GP 30 IP (ESS) Specifications ........................................................................................ 6-37
GP 31 IIT Specifications.................................................................................................. 6-41
GP 32 Fax Specifications................................................................................................ 6-42
GP 33 Interior and Exterior Cleaning .............................................................................. 6-43
GP 34 Cleaning the Scanner and DADF......................................................................... 6-44
GP 35 Setting Up an Ethernet Connection ..................................................................... 6-45
GP 36 How to Manually Configure an IP Address .......................................................... 6-46
GP 37 Administrator Log In and Reset ........................................................................... 6-47
GP 38 Obtaining Audit and Device Logs......................................................................... 6-48
GP 39 FFC Cables .......................................................................................................... 6-49
Xerox Supplies and Accessories..................................................................................... 6-50
Hardware Kit ................................................................................................................... 6-50

Diagnostic Utilities
dC118 Jam Counter ........................................................................................................ 6-51
dC120 Failure Counter.................................................................................................... 6-51
dC122 Fault History ........................................................................................................ 6-52
dC125 Active Faults ........................................................................................................ 6-53

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-1
General Procedures and Information 10/2017 Revised BUS Update: July 2020
6-2 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
GP 1 Using the Service Diagnostics Table 1 Diagnostic Routines
dC363 NVM Backup / To backup / restore the NVM Values (IOT MFP & SFP
This section describes which diagnostic functions are available on the MFP and SFP, and
Restore areas). Use this command when exchang-
explains how to enter and exit the Service Diagnostics modes.
ing the MCU. Do not use when exchanging
the ESS. Also, use when initializing the
Diagnostics Functions Overview IOT in dC301.
Table 1 lists the diagnostic routines available to test or execute on the MFP and SFP. dC500 Blank Page Thresh- To set the value that is used to determine MFP
old Value what is a blank document when performing
Table 1 Diagnostic Routines blank page detection for Fax machines.
dC118 Jam Counter Displays the Count for jams that have MFP dC612 Print Test Pattern To print the Test Pattern that is stored in MFP & SFP
occurred up to now. the printer for checking image quality and
dC120 Failure Counter Displays the Count for failures that have MFP isolating problems.
occurred up to now. dC671 Registration Measur- Measures the color registration for four col- MFP & SFP
dC122 Fault History Displays the history in four categories: MFP & SFP ing Cycle ors and displays the status with /.
Document Feeder Jam, Paper Jam, Fail- dC673 Registration Control To check if the misregistration detection MFP & SFP
ure, and Last 40 Faults. Sensor Check Cycle system from the Regi Control (MOB Sen-
dC125 Active Faults Displays the Current Faults. MFP sor) is operating normally.
dC126 System Registration Measures and adjusts registration to set MFP & SFP dC675 Registration Control To set the most appropriate Regi Control MFP & SFP
Adjustment correct positions. Setup Cycle correction value for skew etc. at the first
dC131 NVM Read / Write To refer to the NVM data and set/modify it. MFP & SFP execution when replacing the LPH etc.
dC132 Device ID / Billing In cases where a serial number mismatch MFP & SFP dC919 Color Balance Adjust- To perform fine adjustment of the center MFP
Data occurs, this function allows these errors to ment value of the Shadows/Midtones/Highlights
be corrected. output balance for each color Y, M, C and
MFP: This menu is always displayed. K (Black) for copy images.
SFP: This menu is displayed only when the dC924 TRC Adjustment Manual Density Adjustment manually sets MFP & SFP
related error occurs. the offset amount of the ADC-LUT created
dC135 HFSI Counter Not needed for this product. MFP & SFP by the ADC patch and finely adjusts the
(For reference only) Displays the Spec Life (threshold value) gradation.
and the Current Value (usage status) of dC939 Procon On / Off Print The Procon On/Off Print consists of the fol- MFP & SFP
the periodic replacement parts. You can lowing two modes.
change the Spec Life and reset the Current - “”: This is a Print mode that uses the cur-
Value. The Job History can be used to rent Procon Data with the Procon (Process
record/check the previous three replace- Control) Soft enabled and the TRC Adjust-
ments. ment enabled.
dC140 Analog Component Monitors the Analog value of the A/D con- MFP & SFP - “”: This is a Print mode that uses only the
Monitoring verter sensor, by operating the various features possessed by the IOT and with
components. the Procon, etc. all turned OFF.
dC301 Initialize NVM To perform initialization for any NVM area. MFP & SFP dC945 IIT calibration To perform white reference adjustment, MFP
When initializing IOT area, the Back up/ CCD calibration, optical axis deviation cor-
Restore is necessary in dC363. rection, and shading correction for the
scanner.
dC305 Panel Diagnostics To perform diagnosis of the LED / Audio MFP & SFP
which is implemented in the UI Panel.
dC330 Component Control Displays the logic state of Input Compo- MFP & SFP Using the Diagnostics on the MFP
nent input signals (sensors and switches) This section explains how to enter and exit the diagnostics on the MFP.
and operates the Output Components
(motors, solenoids and clutches).
dC362 Restore NVM Values Do not use. This function does not operate. MFP

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-3 GP 1
Entering the Diagnostics on the MFP

NOTE: . You must not be logged in as Administrator. Before entering Diagnostics, ensure you
are logged out as Administrator. Also, verify that there are no pending print or FAX jobs waiting
to be printed.

1. Press and hold the Home button more than five seconds, then release.
2. Enter the Passcode (6789), and touch OK.
3. Touch Diagnostics. Figure 1.

Figure 3 Exit from the Diagnostics

2. Touch Service. Figure 4

Figure 1 Diagnostics Home Screen

4. Select the Diagnostics menu. Figure 2.

Figure 4 Select Service Options

3. Select Log Out and exit the Diagnostics.

Using the Diagnostics on the SFP
This section illustrates the SFP diagnostics menu tree, and explains how to enter and exit the
diagnostics.

The SFP Diagnostics Menu Tree

Figure 2 Select from the List of Diagnostics Functions The Diagnostics menu tree for the SFP is shown in Figure 5.

Exiting the Diagnostics on the MFP

1. Touch Exit and select Clear Error Log History or Keep Error Log History. Figure 3.

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GP 1 6-4 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Entering the Diagnostics on the SFP

Figure 6 SFP Control Panel

1. Press the Left and Right arrow buttons at the same time.
2. Release the arrow buttons and quickly press Online (shown in Figure 6).
Exiting the Diagnostics on the SFP
1. Press the Left and Right arrow buttons at the same time.
2. Release the arrow buttons and quickly press Online (shown in Figure 6).
3. Select Exit (Keep Log) or Exit (Clear Log) using the Up or Down arrows, then press OK.
4. Press OK to exit the Diagnostics.

Entering Diagnostics Using an Administrator Password.

NOTE: . Administrators have the ability to create an extra layer of password protection before
entering diagnostics. Security sensitive customer may have this feature invoked. In this case,
obtain the additional password from the customer, and the process for entering diagnostics will
Figure 5 SFP Diagnostics Menu Tree be as follows:

1. Press and hold the Home button for more than five seconds, then release.
2. Enter the Diagnostics Password (6789) and press Next (do not press OK).
3. Enter the Maintenance Password (set by the customer) and press OK (either location).
4. Touch Diagnostics.
5. Select the required diagnostics routine.

Administrator password not available:

If the person who set the CE Mode passcode is not available or has forgotten the passcode,
perform the following steps:

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-5 GP 1
1. In Web-UI, log in as Admin. If the default password of 1111 does not work, contact the GP 2 Fault Codes and History Files
machine key operator for the password. If they are unavailable, the admin password can
be reset, refer to GP 37. Purpose
2. Click on System and then click on Security. To describe access to fault history information and explain the fault code structure.
3. Click on Customer Service Engineer Access Restriction.
Fault Data Available from Diagnostics
NOTE: . if this option is not displayed, click on SSL/TSL Settings and enable HTTP –
Diagnostics dC122 gives access to the fault history options that follow:
SSL/TLS Communication, then click OK (then, Restart Now). After the restart, log in
again as admin and return to System, Security, Customer Service Engineer Access • For information on paper jam codes, refer to dC118 Jam Counter.
Restriction. • For information on failures, refer to dC120 Fault Counter.
4. Disable the feature, then click OK (then, Restart Now). • For information on current machine faults, refer to dC125 Active Faults.
5. You should now be able to log into diagnostics from the front panel UI using just the nor- Function, Fault, Component Codes
mal password (6789). Refer to Table 1 for a description of some of the function and fault code prefixes.
Exiting the Diagnostics
1. Touch Exit and select Clear Error Log History or Keep Error Log History. Table 1 Fault Code Prefix and Functional Area
2. Touch Service. Fault Code Prefix Functional Area
3. Select Log Out and exit the Diagnostics. 001 Standby power
002 User interface
003 Machine run control
005 Document transportation
010 Fusing and copy/print transportation
012 Finishers
016 Network controller
04X Main drives
06X LED print head, scanner
07X (X = tray No.) Paper supply (paper trays and bypass)
08X Paper feed and transport
09X Xerographics

General Procedures and Information 10/2017 Revised BUS Update: July 2020
GP 1, GP 2 6-6 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
GP 3 Device Information GP 4 How to Switch Off or Switch On the Printer
Purpose Purpose
To provide machine hardware and software information. The printer has a single multifunction button on the control panel. The Power/Wake button
restarts, powers up, or powers down the printer. This button also enters and exits low-power
Service Information Available mode, and flashes when the printer is in power-saver mode.
From the Home screen, touch the Device button. This gives the options that follow:
To power on the printer, or to exit Low-Power mode or Sleep mode, press the Power/Wake but-
ton. Figure 1.
• Language
• About:
– Device Name
– Model
– Serial Number
– Xerox Asset Tag
– Customer Asset Tag
– Software Version
– Contact information
– Network information
– Wi-Fi information
– Information Pages Figure 1 Power/Wake Button
• Notifications
• Paper Trays NOTE: .
• Supplies • The Power/Wake button is the only power switch on the printer.
• Billing Usage • The printer exits Low-Power mode or Sleep mode automatically when it receives data
• General: from a connected device.

– Measurements • When in Low-Power mode, or Sleep mode, the touch screen is turned off and unrespon-
sive. To wake the printer manually, press the Power/Wake button.
– Reading Order
– Date & Time To restart, place the printer in Sleep Mode, or power off the printer:
– System Timeout 1. At the printer control panel, press the Power/Wake button. Figure 2.
– Display Brightness
– Sounds
– Power Save
– Feature Installation
• Apps:
– Address Book
– Email
– Fax
– Scan To
• Connectivity
• Support
Figure 2 Power/Wake Button
• Resets:
– Reset 802.1X and IPSec 1. Select an option.
– Reset Fonts, Forms and Macros • To restart the printer, touch Restart. At the prompt, touch Restart.
– Reset to Factory Defaults • To place the printer in Sleep Mode, touch Sleep.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-7 GP 3, GP 4
 NOTE: . In Sleep Mode, the touch screen is powered off and the Power/Wake button GP 5 Not Used
flashes.

• To power off the printer, touch Power Off.

2. If the printer does not respond to a single press of the Power/Wake button, press and hold
the button for 5 seconds. A message appears that requests you to wait for the printer to
power off.
CAUTION
Do not plug or unplug the power cord when the printer is powered on.

General Procedures and Information 10/2017 Revised BUS Update: July 2020
GP 4, GP 5 6-8 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
GP 6 Electrostatic Discharge Prevention GP 7 Machine Specifications and Configurations
Some semiconductor components, and the sub-assemblies that contain them, are vulnerable WC6515 MFP Printer Configurations and Options
to damage by Electrostatic Discharge (ESD). These techniques reduce the occurrence of com- Available Configurations
ponent damage caused by static electricity.
Table 1 The Xerox® WorkCentre® 6515 Color Multifunction Printer is available in three configu-
Be sure the power is Off and observe all other safety precautions. rations:

• Immediately before handling any semiconductor components, drain the electrostatic Table 1 Configuration and Features
charge from your body. This can be accomplished by touching an earth ground source or Configuration Feature
by wearing a wrist strap device connected to an earth ground source. Wearing a wrist
N •Copy
strap will also prevent accumulation of additional bodily static charges. Be sure to remove
the wrist strap before applying power to the unit under test to avoid potential shock. •Print
•Scan
• After re a static sensitive assembly from its anti-static bag, replace it on a grounded con-
•Fax
ductive surface. If the anti-static bag is conductive, you may ground the bag and use it as
•USB or Network Connectivity
a conductive surface.
DN •Copy
• Do not use freon-propelled chemicals. These can generate electrical charges sufficient to
•Print
damage some devices.
•Scan
• Do not remove a replacement component or electrical sub-assembly from its protective •Fax
package until you are ready to install it. •Automatic 2-Sided printing
• Immediately before removing the protective material from the leads of a replacement •USB or Network Connectivity
device, touch the protective material to the chassis or circuit assembly into which the DNi •Copy
device will be installed. •Print
• Minimize body motions when handling unpacked replacement devices. Motion such as •Scan
your clothes brushing together, or lifting a foot from a carpeted floor can generate enough •Fax
static electricity to damage an electrostatically sensitive device. •Automatic 2-Sided printing
• Handle IC’s carefully to avoid bending pins. •USB or Network Connectivity
• Pay attention to the direction of parts when mounting or inserting them on circuit boards. •Wireless Network Adapter

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-9 GP 6, GP 7
WC6515 Basic Hardware Configuration, Table 2. Table 3 Standard Features
Feature MFP
Table 2 Basic Hardware Configurations and Options
Copy Resolution 600 x 600 dpi
Configuration P6510 WC6515
Maximum Copy Size Legal (216 x 356 mm, 8.5 x 14 in.)
Processor Speed LM2 LM2
Document Feeder Single-Pass Duplex Automatic Document Feeder
Cortex A15 1.1Ghz Cortex A15 1.1Ghz
Cortex A7 733Mhz Cortex A7 733Mhz Scan Speed
Default Scan input speed (DADH) - mono 25 ipm
Cortex M3 x 2 Cortex M3 x 2
simplex
Memory std / max DDR3 667Mhz 1GB / 1 GB DDR3 667Mhz 2GB / 2GB
Default Scan input speed (DADH) - color 12 ipm
Print Speed Color: 30ppm Color: 30ppm simplex
Mono: 30ppm Mono: 30ppm Default Scan input speed (DADH) - mono 37 ipm
USB 2.0 front/back (host) USB Type B - rear only Type A and B - Standard duplex
USB 3.0 rear (target) N/A Type A - Standard Default Scan input speed (DADH) - color 21 ipm
duplex
Near Field Comm (NFC) N/A Standard
Document Feeder Capacity 50 sheets
Single-Pass Duplex Automatic N/A Standard
Document Feeder (DADF) Optical Scan Resolution 600 x 600 dpi
Bypass Tray (50 sheet) Standard Standard Maximum Scan Size
•Document Glass 215.9 x 297 mm (8.5 x 11.7 in.)
Tray 1 (250 sheet) Standard Standard
•Single-Pass Duplex Automatic Docu- 215.9 x 355.6 mm (8.5 x 14 in.)
Tray 2 (550 sheet) Optional Optional
ment Feeder
Duplex Printing Standard Standard
File Formats JPEG
FAX N/A Standard TIFF
Wireless LAN Optional Optional PDF
PDF/A
WC 6510 Standard Features, Table 3. XPS
Supported Scanning Scan to Desktop (WSD)
Table 3 Standard Features Scan to SMB
Scan to FTP
Feature MFP
Scan to Email
Print Speed Standard and Enhanced modes up to 30 ppm Scan to USB Flash drive
2-Sided Print speed Standard mode up to 20 images per minute Control Panel 5-inch LCD touch screen and keypad navigation
Enhanced mode up to 20 images per minute Connectivity USB Type B
Print Resolution Standard mode: 600 x 600 dpi USB 2.0 Type A
Enhanced mode: 600 x 600 x 8 dpi from the print- USB 3.0 Type A
driver, which prints at 1200 x 2400 dpi USB Flash drive
Paper Capacity Ethernet 10/100/1000 Base-TX
•Bypass Tray 50 sheets Wireless network connectivity with an IEEE802.11-
•Tray 1 250 sheets n/g/b-compliant Wireless Network Adapter: Stan-
•Optional 550-Sheet Feeder 550 sheets dard only on the DNi configuration.
•Output Tray 150 sheets NFC
Maximum Print Size Legal (216 x 356 mm, 8.5 x 14 in.) AirPrint™

2-Sided Printing N Configuration: Manual Remote Access Embedded Web Server

DN Configuration: up to 176 g/m² from any tray
Copy Speed
•1-Sided Copy 13 copies per minute for color, 21 copies for black
and white
•2-Sided Copy 8 copies per minute for color, 9 copies for black
and white

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GP 7 6-10 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Performance Specifications WC6515 Supported Paper

WC6515 Warm-Up Time, Table 4.

See the following tables for supported paper types, weights, and sizes:

Table 4 Warm-up Time

• Supported Paper Types and Weights - Table 6.
Feature Specifications • Supported Standard Paper Sizes - Table 7.
Printer warm-up time Power on: As fast as 53 seconds. • Supported Types and Weights for Automatic 2-Sided Printing - Table 8.
Recovery from sleep mode: As fast as 11 sec- • Supp0rted Custom Paper Sizes - Table 9.
onds.
Note: Warm-up time assumes an ambient Table 6 Supported Paper Types and Weights
temperature of 20ºC (68°F) at 60% relative
Tray Paper Types Weights
humidity.
All Trays Recycled 60-105 g/m2 (16-28 lb)
Custom
WC6515 FPOT (First Print Output Time) and FCOT (First Copy Output Time), Table 5.
Plain 75-105 g/m2 (20-28 lb)
The time required for the first sheet of paper to exit the printer after clicking OK in the driver Hole Punched
(FPOT) and time required for paper to exit after pressing Start for copy (FCOT). Table 5. Pre-Printed
Bond
Table 5 First Copy Out Time Letterhead
Lightweight Cardstock 106-163 g/m2 (28-43 lb)
FPOT
Lightweight Glossy Cardstock
Color FPOT (Power Saver/ FPOT
Mode (Ready) Sleep) ~30mins (from cold) FCOT Cardstock 164-220 g/m2 (44-58 lb)
Glossy Cardstock
B/W 10 sec. 24 sec. 53 sec. Platen: <10 sec.
DADF: <10 sec. Bypass Tray Labels
Envelope
Color 11 sec. 27 sec. 53 sec. Platen: <12 sec.
DADF: <13 sec.
Table 7 Supported Standard Paper Sizes
Tray European Standard Sizes North American Standard Sizes
All A4 (210 x 297 mm, 8.3 x 11.7") Legal (216 x 356 mm, 8.5 x 14")
Trays B5 (176 x 250 mm, 6.9 x 9.8") Folio (216 x 330 mm, 8.5 x 13")
A5 (148 x 210 mm, 5.8 x 8.3") Letter (216 x 279 mm, 8.5 x 11")
JIS B5 (182 x 257 mm, 7.2 x 10.1") Executive (184 x 267 mm, 7.25 x 10.5")
215 x 315 mm, 8.5 x 12.4") 203 x 254 mm, 8 x 10"
Bypass A6 (105 x 148 mm, 4.1 x 5.8") Statement (140 x 216 mm, 5.5 x 8.5")
Tray B6 (125 x 176 mm, 4.9 x 6.9") Monarch envelope (98 x 190 mm, 3.9 x
C5 envelope (162 x 229 mm, 6.4 x 9") 7.5")
C6 envelope (114 x 162 mm, 4.5 x No. 9 envelope (99 x 226 mm, 3.9 x 8.9")
6.38") No. 10 envelope (241 x 105 mm, 4.1 x 9.5")
DL envelope (110 x 220 mm, 4.33 x Envelope 6 x 9 (152 x 228 mm, 6 x 9 in)
8.66") 76 x 127 mm, 3 x 5"
JIS B6 (128 x 182 mm, 5.0 x 7.2") Postcard (89 x 140 mm, 3.5 x 5.5")
127 x 178 mm, 5 x 7" Postcard (102 x 152 mm, 4 x 6")
Postcard (100 x 148 mm, 3.9 x 5.8")
Postcard (148 x 200 mm, 5.8 x 7.9")

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-11 GP 7
 Table 8 Supported Paper Types and Weights for Automatic 2-Sided Printing WC6515 Standard Configuration
Paper Types Weights
Figure 1
Recycled 60-105 g/m2
Custom
Plain 75-10s5 g/m2
Hole Punched
Pre-Printed
Letterhead
Bond
Lightweight Cardstock 106-163 g/m2
Lightweight Glossy Cardstock

Table 9 Supported Custom Paper Sizes

Tray Size
All Trays Width: 148.0-215.9 mm (5.8-8.5")
Automatic 2-Sided Printing Length: 210-355.6 mm (8.3-14")
Duplex Automatic Document Feeder
Bypass Tray Width: 76.2-215.9 mm (3-8.5")
Length: 127-355.6 mm (5-14") Figure 1 Standard Configuration

WC6515 Configuration with Optional 550-Sheet Feeder

WC6515 Options and Upgrades
Figure 2
• Wireless Network Adapter: Optional for the N and DN configurations but standard for the
DNi configuration. The Wireless Network Adapter is IEEE802.11 n/g/b-compliant, and
supports 2.4-GHz and 5-GHz frequencies.
• 550-Sheet Feeder

Physical Specifications
WC6515 Weights and Dimensions Table 10.

Table 10 Weights and Dimensions

Configurations without the All Models with the Optional 550-
Optional 550-Sheet Feeder Sheet Feeder
Width 420 mm (16.5 in.) 420 mm (16.5 in.)
Depth 506 mm (19.9 in.) 506 mm (19.9 in.)
Height 500 mm (19.7 in.) 650 mm (25.6 in.)
Weight 31 kg (68 lb.) 38 kg (84 lb.)

Figure 2 Optional Feeder Configuration

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GP 7 6-12 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
WC6515 Total Space Requirements Table 11. WC6515 Clearance Requirements with Optional 550-Sheet Feeder Figure 4

Table 11 Space Requirements

Configurations without the All Models with the Optional 550-
Optional 550-Sheet Feeder Sheet Feeder
Width 870 mm (34.3 in.) 870 mm (34.3 in.)
Depth 1264 mm (49.8 in.) 1264 mm (49.8 in.)
Height 751 mm (29.6 in.) 901 mm (35.5 in.)

WC6515 Clearance Requirements. Figure 3.

Figure 4 Clearance Requirements

Environmental Specifications
Temperature

WC6515 Standard Configuration

• Operating temperature: 5 to 32°C (41 to 90°F)

• Optimum temperature: 15 to 28°C (59 to 82°F)
Figure 3 Clearance Requirements
WC6515 Relative Humidity

• Humidity Range: 15 to 85%

• Optimal Humidity Range: 20 to 70% relative humidity at 15 to 28ºC (59 to 82ºF)

NOTE: .
– Under extreme environmental conditions, such as 10°C and 85% relative humidity,
printing defects can occur due to condensation in the printer.
– Print quality can be affected when operating near the limits for both temperature and
humidity.

WC6515 Elevation

For optimum performance, use the printer at elevations below 3100m (10,170ft.).

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Electrical Specifications P6510 SFP Printer Configurations and Options
P6510 Available Configurations
WC6515 Power Supply Voltage and Frequency Table 12.
The Xerox® Phaser® 6510 Color Printer is available in three configurations: Table 13.
Table 12 Power Supply Voltage and Frequency
Table 13 Configuration and Features
Power Supply Voltage Frequency Current Required
Configuration Feature
120VAC +/-10% 60Hz +/-3Hz 12A
N Print
(108 to 132VAC)
USB and Network Connectivity
220 to 240VAC +/-10% 50Hz +/-3Hz 6A
(198 to 264VAC) DN Print
Automatic 2-Sided printing
USB or Network Connectivity
WC6515 Power Consumption DNi Print
Automatic 2-Sided printing
• Power Saver Mode (Sleep): 1.2W USB or Network Connectivity
Wireless Network Adapter
• Ready: 52W
• Continuous printing: 370W
P6510 Standard Features Table 14.

Table 14 SFP Standard Features

Feature SFP
Print Speed Standard and Enhanced modes up to 30 ppm
2-Sided Print speed Standard mode up to 20 images per minute
Enhanced mode up to 20 images per minute
Print Resolution Standard mode: 600 x 600 dpi
Enhanced mode: 600 x 600 x 8 dpi from the print-
driver, which prints at 1200 x 2400 dpi
Paper Capacity
•Bypass Tray 50 sheets
•Tray 1 250 sheets
•Optional 550-Sheet Feeder 550 sheets
•Output Tray 150 sheets
Maximum Print Size Legal (216 x 356 mm, 8.5 x 14 in.)
2-Sided Printing N Configuration: Manual
DN Configuration: up to 176 g/m² from any tray
Control Panel 5-inch LCD touch screen and keypad navigation
Connectivity USB Type B - rear
USB Flash drive
Ethernet 10/100/1000 Base-TX
Wireless network connectivity with an IEEE802.11-
n/g/b-compliant Wireless Network Adapter: Stan-
dard only on the DNi configuration.
NFC
AirPrint™
Remote Access Embedded Web Server

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GP 7 6-14 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Performance Specifications Table 17 Supported Paper Types and Weights

P6510 Warm-Up Time Table 15. Tray Paper Types Weights

Bypass Tray Labels
Table 15 Warm-Up Time Envelope
Feature Specifications
Printer warm-up time Power on: As fast as 53 seconds.
Recovery from sleep mode: As fast as 11 sec-
Table 18 Supported Standard Paper Sizes
onds.
Note: Warm-up time assumes an ambient Tray European Standard Sizes North American Standard Sizes
temperature of 20ºC (68°F) at 60% relative All A4 (210 x 297 mm, 8.3 x 11.7") Legal (216 x 356 mm, 8.5 x 14")
humidity.
Trays B5 (176 x 250 mm, 6.9 x 9.8") Folio (216 x 330 mm, 8.5 x 13")
A5 (148 x 210 mm, 5.8 x 8.3") Letter (216 x 279 mm, 8.5 x 11")
P6510 FPOT (First Print Output Time), the time required for the first sheet of paper to exit the JIS B5 (182 x 257 mm, 7.2 x 10.1") Executive (184 x 267 mm, 7.25 x 10.5")
printer after clicking OK in the driver (FPOT). Table 16. 215 x 315 mm, 8.5 x 12.4") 203 x 254 mm, 8 x 10"
Bypass A6 (105 x 148 mm, 4.1 x 5.8") Statement (140 x 216 mm, 5.5 x 8.5")
Table 16 First Print Output Time Tray B6 (125 x 176 mm, 4.9 x 6.9") Monarch envelope (98 x 190 mm, 3.9 x
FPOT C5 envelope (162 x 229 mm, 6.4 x 9") 7.5")
Color FPOT (Power Saver/ FPOT C6 envelope (114 x 162 mm, 4.5 x No. 9 envelope (99 x 226 mm, 3.9 x 8.9")
Mode (Ready) Sleep) ~30mins (from cold) 6.38") No. 10 envelope (241 x 105 mm, 4.1 x 9.5")
DL envelope (110 x 220 mm, 4.33 x Envelope 6 x 9 (152 x 228 mm, 6 x 9 in)
B/W 9 sec. 23 sec. 53 sec.
8.66") 76 x 127 mm, 3 x 5"
Color 11 sec. 26 sec. 53 sec. JIS B6 (128 x 182 mm, 5.0 x 7.2") Postcard (89 x 140 mm, 3.5 x 5.5")
127 x 178 mm, 5 x 7" Postcard (102 x 152 mm, 4 x 6")
P6510 Supported Paper Postcard (100 x 148 mm, 3.9 x 5.8")
Postcard (148 x 200 mm, 5.8 x 7.9")
See the following tables for supported paper types, weights, and sizes:

• Supported Paper Types and Weights - Table 17.

• Supported Standard Paper Sizes - Table 18. Table 19 Supported Paper Types and Weights for Automatic 2-Sided Printing
• Supported Types and Weights for Automatic 2-Sided Printing - Table 19. Paper Types Weights
• Supported Custom Paper Sizes - Table 20. Recycled 60-105 g/m2
Custom
Plain 75-10s5 g/m2
Table 17 Supported Paper Types and Weights
Hole Punched
Tray Paper Types Weights Pre-Printed
Letterhead
All Trays Recycled 60-105 g/m2 (16-28 lb)
Custom Bond

Plain Lightweight Cardstock 106-163 g/m2

75-105 g/m2 (20-28 lb) Lightweight Glossy Cardstock
Hole Punched
Pre-Printed
Bond
Letterhead
Lightweight Cardstock Table 20 Supported Custom Paper Sizes
106-163 g/m2 (28-43 lb)
Lightweight Glossy Cardstock Tray Size
Cardstock 164-220 g/m2 (44-58 lb) All Trays Width: 148.0-215.9 mm (5.8-8.5")
Glossy Cardstock
Automatic 2-Sided Printing Length: 210-355.6 mm (8.3-14")
Duplex Automatic Document Feeder

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-15 GP 7
 Table 20 Supported Custom Paper Sizes Physical Specifications
Tray Size P6510 Weights and Dimensions Table 21.
Bypass Tray Width: 76.2-215.9 mm (3-8.5")
Length: 127-355.6 mm (5-14") Table 21 Weights and Dimensions
Configurations without the All Models with the Optional 550-
P6510 Options and Upgrades Optional 550-Sheet Feeder Sheet Feeder
Width 420 mm (16.5 in.) 420 mm (16.5 in.)
• Wireless Network Adapter: Optional for the N and DN configurations but standard for the
Depth 499 mm (19.6 in.) 499 mm (19.6 in.)
DNi configuration. The Wireless Network Adapter is IEEE802.11 n/g/b-compliant, and
supports 2.4-GHz and 5-GHz frequencies. Height 347 mm (13.7 in.) 497 mm (19.6 in.)
• 550-Sheet Feeder Weight 24 kg (53 lb.) 31 kg (68 lb.)

P6510 Standard Configuration Figure 5.

Figure 5 Standard Configuration

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GP 7 6-16 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
P6510 Configuration with Optional 550-Sheet Feeder Figure 6. P6510 Clearance Requirements Figure 7.

Figure 6 Optional Feeder Configuration Figure 7 Clearance Requirements

P6510 Total Space Requirements Table 22. P6510 Clearance Requirements with Optional 550-Sheet Feeder Figure 8.

Table 22 Total Space Requirements

Configurations without the All Models with the Optional 550-
Optional 550-Sheet Feeder Sheet Feeder
Width 870 mm (34.3 in.) 870 mm (34.3 in.)
Depth 1264 mm (49.8 in.) 1264 mm (49.8 in.)
Height 377 mm (14.8 in.) 527 mm (20.7 in.)

Figure 8 Clearance Requirements

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-17 GP 7
Environmental Specifications GP 8 General Disassembly Precautions
P6510 Temperature Purpose
Use these precautions when disassembling and reassembling components.
P6510 Standard Configuration

• Operating temperature: 5 to 32°C (41 to 90°F)

Procedure
• Optimum temperature: 15 to 28°C (59 to 82°F) NOTE: . The close proximity of cables to moving parts makes proper routing essential. If com-
ponents are removed, any cables disturbed by the procedure must be restored as close as
P6510 Relative Humidity possible to their original positions. Before removing any component from the machine, note the
cable routing that will be affected.
• Humidity Range: 15 to 85%
Whenever servicing the machine, perform the following:
• Optimal Humidity Range: 20 to 70% relative humidity at 15 to 28ºC (59 to 82ºF)
1. Check the replacement part number.
NOTE: . 2. Check to verify that jobs are not stored in memory.
– Under extreme environmental conditions, such as 10°C and 85% relative humidity, 3. Power down the printer, GP 4.
printing defects can occur due to condensation in the printer. 4. Use a flat and clean surface.
– Print quality can be affected when operating near the limits for both temperature and
5. Only install authorized components.
humidity.
6. Do not forcibly remove plastic components.
P6510 Elevation 7. Ensure all components are in their correct position.
8. When replacing screws into plastic components, turn the screw counterclockwise to
For optimum performance, use the printer at elevations below 3100m (10,170ft.).
engage the original thread, then turn the screw clockwise. Do not overtighten. If a new
thread is cut, the plastic component will lose the ability to hold the screw. This also applies
Electrical Specifications to metal components.

P6510 Power Supply Voltage and Frequency Table 23.

Table 23 Power Supply Voltage and Frequency

Power Supply Voltage Frequency Current Required
120VAC +/-10% 60Hz +/-3 Hz 11A
(108 to 132VAC)
220 to 240VAC +/-10% 50Hz +/-3 Hz 6A
(198 to 264VAC)

P6510 Power Consumption

• Power Saver Mode (Sleep): 1W

• Ready: 44W
• Continuous printing: 380W

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GP 7, GP 8 6-18 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
GP 9 Firmware Version Upgrade ** These methods can be attempted if the device will not power up normally. Refer to GP 15 for
Special Boot Menu.
Purpose
Use this procedure to update the printer software, or when a printer repair requires the soft- Software Download Manager Tool using Port 9100
ware to be reinstalled. The following procedure describes the software update download method which is available to
the user and the CSE on the MFP and SFP.
Obtaining the Software
Download the firmware version upgrade tool (FWDLMgr.exe) and the printer software (.bin) 1. Connect the PC and the printer to the same network. If a cross-over cable is being used,
from the Support Website when upgrading the printer software. refer to GP 35 for setup details.
2. Turn on the power for the PC and the Printer. When the printer reaches the Ready state,
NOTE: . There is a different FWDLMgr.exe tool for the MFP and for the SFP. print out a configuration report.
3. Check that the IP Address/Subnet Mask are both on the same IP scheme and the
Procedure printer’s IP address can be pinged from the PC.
NOTE: . Prior to updating software, ensure that firmware upgrade is enabled. 4. Check that software upgrade is set to Enable in the Embedded Web Server (Home/ Sys-
tem / Software Update / Enable)
There are a number of methods available to download the printer software. These methods can
5. Click to run the firmware version upgrade tool (FWDLMgr.exe).
be summarized by the following:
6. Select Agree on the firmware version upgrade tool (License Agreement).
Using the FWDLMgr.exe tool 7. Select the Printer model from the pull-down menu and browse to where the software file
(.bin) is located and choose it. Click Add and then click Next. Refer to Figure 1.
Through the Ethernet connection to the machine via the customer’s network.
Through an Ethernet connection to the machine via a cross-over cable
Through a USB cable connection to the machine.

USB stick method via a “Special Boot Mode” (MFP only)

NOTE: . Software download is not supported through the device’s Embedded Web Server.

Refer to Table 1 for details about download availability for the user and the CSE, and whether a
download method applies to the MFP or the SFP.

Table 1 Availability and Application of Download Methods

MFP SFP

Firmware Download
Manager Tool using Port
Recommended 9100* User, CSE User, CSE
Firmware Download Man- User, CSE User, CSE
Upgrade Methods
ager Tool tool using USB
cable connection
Special Boot Menu method CSE only -
CSE - Only using USB Memory Stick
Special Boot Menu method CSE only CSE only
Upgrade Methods** using USB cable connection Figure 1 Printer model

8. Select the Network (Port9100) on the Communication Interface Selection screen, and
click Next.
* Users would use their network to connect to the machine’s IP address. CSE’s could use the
user’s network or establish a direct connection via a cross-over cable. 9. Specify the printer to update on the Printer Specification screen (entering the IP Address
is the easiest method). Press Next to start the FW download. Refer to Figure 2.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-19 GP 9
 Figure 2 Printer specification Figure 3 Printer model

CAUTION 7. Select USB Port on the Communication Interface Selection screen, then click Next to
Do not switch off the printer until the reboot is complete. The printer will reboot after the down- begin the download.
load is complete. CAUTION
10. The software update status appears on the Update in Progress screen. In the following step, do not turn off the printer until the reboot is complete. The printer will
11. Click complete on the Result screen. The software upgrade is complete, the printer will reboot after the download is complete.
reboot. A Software Upgrade Report will be printed. 8. The Firmware update status appears on the Update in Progress screen.
9. Click complete on the Result screen. The software upgrade is complete, the printer will
Firmware Download Manager Tool using USB Port reboot, and a Software Upgrade Report will be printed.
1. Connect the PC to the printer with a USB cable (Type A to Type B, male on both ends).
Special Boot menu method using USB Memory Stick (MFP only)
NOTE: . For both the printer and MFP, the USB Type B port is on the back of the device).
The following procedure describes the USB Stick download method which is available only to
2. Turn on the power for the PC and the Printer. When the printer reaches the Ready state, the CSE on the MFP. Use this when the MFP can’t power up normally.
print out a configuration report.
3. Check that Firmware upgrade is set to Enable in the Embedded Web Server (Home / Sys- NOTE: . The USB device must be formatted using the FAT32 file system.
tem / Software Update / Enable)
1. Create a Folder named “DWLD” on the USB memory device.
4. Click to run the Firmware Version Upgrade Tool (FWDLMgr.exe).
2. Store the software download file (.bin) in the “DWLD” folder.
5. Select Agree on the Firmware Version Upgrade Tool (License Agreement).
3. With the printer’s power off, attach the USB memory device to the printer, Figure 4.
6. Select the Printer model from the pull-down menu and browse to where the software file
(.bin) is located and choose it. Click Add and then click Next. Refer to Figure 3.

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GP 9 6-20 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 3. Continue with the procedure outlined in Firmware Download Manager Tool using USB
Portstarting from step 3.

Special Boot menu method using USB Cable method (MFP only)
The following procedure describes the USB Cable download method which is available only on
the MFP. Use this method when the MFP can't power up normally or as an alternative to the
USB Memory Stick Method.

NOTE: . This procedure requires a USB cable (Type A to Type B, male on both ends)

1. With the machine powered off, connect the PC to the printer with a USB cable.

NOTE: . The USB Type B port is on the back of the printer.

2. Login in to Special Boot mode, GP 15.

CAUTION
In the following step, do not turn off the printer until the reboot is complete. The MFP will reboot
after the download is complete.
3. At the screen titled SPECIAL BOOT MENU 1/3, select DOWNLOAD MODE and then
YES.
4. While the front panel UI displays 0% completed, quickly proceed with the procedure out-
lined in Firmware Download Manager Tool using USB Port starting from step 3.

Figure 4 Front USB Connector

4. Login in to Special Boot mode, GP 15.

CAUTION
In the following step, do not switch off the printer until the reboot is complete. The printer will
reboot after the download is complete.
5. At the screen titled SPECIAL BOOT MENU 1/3, select DOWNLOAD MODE and then
YES. The front panel UI will display SW update progress and the machine will eventually
reboot.
6. After the reboot is complete, a Software Upgrade Report will print out. The process is
complete and the USB memory stick can be removed.

Special Boot menu method using USB Cable method (SFP only)
The following procedure describes the USB Cable download method which is available on the
SFP. Use this method when the printer can’t power up normally.

NOTE: . This procedure requires a USB cable (Type A to Type B, male on both ends)

1. With the machine powered off, connect the PC to the printer with a USB cable.

NOTE: . The USB Type B port is on the back of the printer.

2. Press and hold the OK, Power and Cancel buttons simultaneously until the following is
displayed (approximately 10-15 seconds), then release the buttons.
--BOOT MODE --
DOWNLOAD MODE

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-21 GP 9
GP 10 How to Check a Motor NOTE: . When checking for pulses, use a standard digital multimeter. Using the DC volts
range, or the AC volts range, expect to obtain a reading greater than 1V and less than 4 volts,
This procedure describes how to check a motor: while the motor is running. The actual value depends on the meter’s reaction to square waves
and to the particular frequency of the pulses. It is common to obtain a reading of 2 to 3 volts. If
Initial Actions the meter has a minimum and maximum recording facility, expect a maximum value of around
WARNING +4.9 volts DC, and a minimum value of around +0.2 volts DC
Isolate the machine from the electrical supply while performing tasks that do not need Check the operation of the encoder as follows:
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury. Check for pulses when the motor is running. If pulses are present at the motor, but not present
1. Check that the motor is free to rotate. at the PWB, check the wiring to the motor and repair or install new wiring. If pulses are present
2. Check that all the motors mechanisms are clean, free to move and lubricated correctly. at the PWB, but there is still an error indicating that the motor is failing, install a new driver
3. Test motor operation using service diagnostics dC330. Always enable 24V with Chain- PWB.
Link 041-001 before entering the motor's Chain-Link. Run the motor for 30 seconds, and if
the motor shows signs of or can be heard to slow down, the motor is defective. Install a NOTE: . A stepper motor with an internal open circuit may appear to be fully functional under
new motor. dC330 component control. However, under normal operation it will run with intermittent failure.
Use the multimeter to check stepper motor coil resistance.
4. Perform the appropriate procedure:
• Two Wire DC Motor 1. Refer to Figure 1 as an example. Disconnect PJ111. Check the +24VDC supply and the
• DC Motor with Integral Encoder phase pulses to GND when the component control code for the motor is entered. If the
supply and pulses are present, install a new motor.
• Four Wire Stepper Motor
2. Check the connectors and wiring to the motor. Repair or install new wiring, as necessary.
NOTE: . The voltages, PJ numbers, pin numbers and PWB names shown are an example 3. Disconnect PJ11. Check the +24VDC. If +24VDC is not present, check the power to the
only. Go to the wiring diagram associated with the RAP for the correct information. PWB. If the power is good, install a new PWB. Check the phase pulses at the PWB. If the
phase pulses are not present at the PWB, install a new PWB.
NOTE: . In cases where the motor may be driven forward or backward, the same two feed
wires are used, but the voltages on them are reversed, to reverse the motor direction. Such
motors may have two component control codes, for forward and reverse. A typical application
is a tray lift motor with a tray-up and a tray-down direction

1. Check the drive voltage when the component control code for the motor is entered. If the
drive voltage is present at the motor, but the motor does not turn, install a new motor. If
the drive voltage is not present, go to step 2.
2. Check that the drive voltage is correct at the driver output pins of the PWB when the com-
ponent control code for the motor is entered. If the drive voltage is present, check the wir-
ing and connectors to the motor. If the drive voltage is not present, check the power to the
driver PWB. If the power to the PWB is good, install a new driver PWB.

NOTE: . This type of motor has the normal drive voltages for a DC motor, plus the +3.3VDC
Figure 1 Circuit Diagram
and 0V lines for the encoder. The encoder has two outputs, A and B, producing pulses when
the motor is on. When the motor is running in one direction, the encoder A pulses lead the
encoder B pulses. In the other direction, encoder B pulses lead encoder A pulses. In this way
the controller can detect that the motor is running in the correct direction.

Check the operation of the motor as follows:

1. Check the drive voltage when the component control code for the motor is entered. If the
drive voltage is present at the motor, but the motor does not turn, install a new motor. If
the drive voltage is not present, go to step 2.
2. Check that the drive voltage is correct at the output pins of the driver PWB when the com-
ponent control code for the motor is entered. If the drive voltage is present, check the wir-
ing and connectors to the motor. If the drive voltage is not present, check the power to the
driver PWB. If the power to the PWB is good, install a new driver PWB.

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GP 10 6-22 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
GP 11 How to Check a Sensor GP 12 How to Check a Solenoid or Clutch
Use this procedure to check the operation of all types of sensor. Use this procedure to check a clutch or solenoid.

NOTE: . Some sensors have a resistor within the sensor and other sensors require a resistor Initial Actions
on the PWB. The resistor limits the current through the LED. The voltage to the sensor LED
with an external resistor, is typically 1.2V.
WARNING
Isolate the machine from the electrical supply while performing tasks that do not need
NOTE: . The voltages, PJ numbers, pin numbers and PWB names shown are examples only. electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
Go to the wiring diagram associated with the RAP for the correct information. injury.
NOTE: . In some cases, two sensors are used to form an interruptible beam of light. In these 1. For a clutch, check that the shafts, gears, rolls etc., associated with the clutch are free to
cases, the LED of one sensor and the sensing element of the other sensor are used. Treat the rotate, clean and lubricated where applicable.
two sensors as if they were housed in the same body for diagnostic purposes, ignoring the 2. For a solenoid, check that the solenoid is free to actuate and that the mechanisms associ-
unused part of each sensor. If the combined sensors do not operate correctly and the beam ated with the solenoid are free to move.
path is clear of obstruction, it may be necessary to install both new sensors. Procedure
Quick Sensor Check NOTE: . The voltages, PJ numbers, pin numbers and PWB names shown are an example
Enter the component control code for the sensor, refer to dC330. Actuate the sensor. If the dis- only. Go to the wiring diagram associated with the RAP for the correct information.
play changes, the sensor operates correctly. If the display does not change, perform the proce-
NOTE: . When a solenoid is energized in diagnostics, movement is seen. When a clutch is
dure.
energized in diagnostics, the sound of the clutch action is heard. If possible, run the motor con-
nected to the clutch to confirm when the clutch is energized
Procedure
For the sensor in the example wiring diagram shown in Figure 1: 1. Test clutch or solenoid operation using service diagnostics dC330. Always enable 24V
with Chain-Link 041-001 before entering the clutch's or solenoid's Chain-Link.
1. Actuate the sensor and check for a change in voltage at PJ27, pin 3. If the voltage 2. Refer to Figure 1 (as an example). Disconnect PJ17, check for +24VDC at pin 1 on the
changes, install a new PWB. If the voltage does not change, continue to the next step. wiring side of the connector, If the voltage is correct, install a new solenoid or clutch.
2. Disconnect PJ271 at the sensor. Check for +3.3VDC and 0V (GND) on the harness 3. Reconnect PJ17, enter the dC330 output code for the clutch or solenoid, while measuring
(between pins 2 and 3). If the voltage is correct, install a new sensor. If voltage is not pres- the voltage between pin 1 and ground. If the voltage does not change when the code is
ent, go to the next step. entered, install a new PWB.
3. Disconnect PJ27 and PJ271. Check the harness and the connectors for continuity. Repair 4. If the fault is intermittent, perform the actions that follow:
or install a new harness if continuity test indicates an open wire. If harness is good, go to a. Check the wiring. Repair or replace as necessary.
the next step.
b. Operate the clutch or solenoid under normal running conditions. If the clutch or sole-
4. Check for +3.3VDC and 0V (GND) between pins 2 and 3. If voltage is not correct, install a noid operates intermittently or with hesitation, install new parts.
new PWB. c. Check that the clutch or solenoid has enough drive to operate the mechanism to
which it is attached; if necessary, install a new clutch or solenoid.

Figure 1 Circuit Diagram

Figure 1 Circuit Diagram

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-23 GP 11, GP 12
GP 13 How to Check a Switch GP 14 How to Clone Device Settings
Use this procedure to check the operation of a switch. Purpose
Use this procedure to create a copy of one device’s configuration settings and distribute these
NOTE: . Figure 1 shows an interlock switch actuated by the closing of a door.
settings to multiple devices on the network. This cloning process can also be used to backup
Initial Actions and restore network settings lost during a software reload, and to copy configuration settings
from one printer to another printer on the same network
WARNING
Isolate the machine from the electrical supply while performing tasks that do not need NOTE: . To establish a direct Ethernet connection between the PWS and printer requires the a
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause crossover cable and the PWS.
injury.
NOTE: . Before using the clone feature, ensure that the source printer clone file is compatible
Manually check that the switch operates. Ensure that the magnet or other actuator has enough
with the destination printer.
mechanical movement to operate the switch.
To clone the printer settings:
NOTE: . The voltages, PJ numbers, pin numbers and PWB names shown are an example
only. Go to the wiring diagram associated with the RAP for the correct information. 1. At your computer, open a Web browser. In the address field, type the IP address of the
printer, then press or.
Procedure 2. In the Embedded Web Server, log in as a system administrator. For details, refer to Log-
1. Enter dc330 diagnostics and enable the component control code for the switch to test. ging In as the Administrator in the appropriate User Guide (SFP) or (MFP).
Actuate the switch. If the display changes, the switch operates correctly. If the display
3. At the bottom of the Home page, click.
does not change, perform the following steps.
4. To install a clone file:
2. Inspect the mechanism intended to actuate the switch. Adjust, repair or install a new part
a. For Install Clone File, click.
as needed if it is not actuating the switch.
3. Refer to Figure 1. Disconnect the switch and measure the resistance between the two b. Locate, then select a clone file from the source printer, then click.
connector pins. If it does not change from infinite to 0 ohms as the switch is actuated, • To select a different clone file, click the change file icon.
install a new switch. If the resistance changes correctly, go to the next step. • To remove the selected clone file, click the icon.
4. Check the continuity of the wire harness between the switch and its control PWB. If open, NOTE: . Removing the clone file does not delete it from the computer.
repair or install a new harness.
5. If the switch and wire harness have tested good, install a new PWB that the switch is con- c. To install the selected clone file, click.
nected to. 5. To create a clone file:
a. Select the parameters to clone from this printer.
• To select individual parameters to clone from this printer, select the desired
parameter.
• To choose all settings, select.
• To clear all settings, clear.
b. Click.
c. If prompted, save the clone file to a location that you can remember easily when you
need the file for installation.

NOTE: . If you are not prompted to save the file, look for it in the Downloads folder on
your computer.
Figure 1 Circuit Diagram
6. When you are finished creating or installing a clone file, click.

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GP 13, GP 14 6-24 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
GP 15 Special Boot Modes
Purpose
The MFP and SFP Boot Mode procedures explain how to start up the printer in various modes,
different from its default mode, to enable special operations. These special boot modes are
available by turning ON the power while pressing and holding down specified buttons on the
Control Panel.

NOTE: . Several Boot Mode function names appear in the MFP or SFP displays using the term
“HDD” referring to a hard disk drive. However, these printers use EMMC Cards in place of
HDDs and will behave as described in this section.

MFP Procedure
1. Enter the Special Boot Mode:
a. Power down the machine, GP 4.
b. Simultaneously press, then hold down the Home and Power buttons.
c. Release the buttons when the SPECIAL BOOT MENU is displayed., Figure 1.

Figure 3 Accessing Special Boot Mode

3. At the keypad screen, enter the passcode 6789#. The first SPECIAL BOOT MENU screen
will display.
Figure 1 Special Boot Menu
4. Scroll through the SPECIAL BOOT MENU screens to select the appropriate function. See
2. Simultaneously touch the letters A in SPECIAL and B in BOOT and the Home button, Fig- Table 1 and Table 2 for information about MFP Boot Modes at the initial or next level of
ure 2 and Figure 3. the menu.

Table 1 MFP Boot Mode Level 1

HDD INITIALIZE --BOOT MODE-- Initializes the Spool Area (EMMC Card).
MODE HDD INITIALIZE MODE Initialization is performed for the prede-
ARE YOU SURE? termined area of EMMC Card partition,
YES and the area other than this area is not
NO influenced.
STORAGE --BOOT MODE-- Formats the EMMC Card by force.
DEVICE INITIAL- STORAGE DEVICE INITIAL- This operation forcibly sets the EMMC
IZE MODE IZE MODE Card partition condition to the setting
ARE YOU SURE? used at shipment.
YES
Figure 2 Accessing Special Boot Mode NO

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 Table 2 MFP Boot Mode Level 2 Table 2 MFP Boot Mode Level 2

DOWNLOAD --BOOT MODE-- Starts up in Firmware Download Mode. See 06. HDD INITIAL- --BOOT MODE-- Initializes the Spool Area (EMMC Card).
MODE DOWNLOAD MODE GP 9 Software Version Upgrade. IZE MODE 06. HDD INITIALIZE Initialization is performed for the predeter-
ARE YOU SURE? MODE mined area of EMMC Card partition, and
YES ARE YOU SURE? the area other than this area is not influ-
NO YES enced.
LONG DIAG --BOOT MODE-- Performs a more detailed check than the NO
MODE LONG DIAG MODE usual Device diagnostic items at the start up SKIP INSTALL --BOOT MODE-- The function started without displaying
ARE YOU SURE? of the machine. WIZARD SKIP INSTALL WIZARD INSTALL WIZARD.
YES ARE YOU SURE?
NO YES
01. JOB LOG --BOOT MODE-- Used when the log data has an error and a NO
CLEAR MODE 01. JOB LOG CLEAR Fail such as 116-331 has occurred, or when
MODE the log data must be cleared for version SFP Procedure
ARE YOU SURE? upgrade that involves a large change in ver-
To enter Boot Mode:
YES sions.
1. See Table 3 for information about SFP Boot Modes and for the Special Keys used to enter
NO
each Boot Mode.
02. FACTORY INIT --BOOT MODE-- Used when recovery is not achieved with
2. With the printer power off, press and hold the key listed in the 2nd column, and then press
MODE 02. FACTORY INIT MODE Startup by “03. NVRAM INIT MODE”. This
and hold the Power button, then release all keys when -BOOT MODE- appears in the dis-
ARE YOU SURE? method can also be used to resolve the
play.
YES problem where the internal clock becomes
NO unstable, therefore causing all the functions 3. Within several seconds, the specific boot mode operation will begin to occur. Allow the
that use the clock to become unstable when printer to reboot or follow directions on the display as indicated.
the ESS PWB is initialized with the backup
battery detached. When an initialization is Table 3 SFP Boot Modes and Special Keys
performed with this method, the same billing
mismatch, etc. occurs as after replacing the
ESS PWB. DOWNLOAD OK + Cancel --BOOT MODE-- Starts up in Firmware Down-
MODE Job DOWNLOAD MODE load Mode. See GP 9 Software
Note: When performing this Boot Mode on a
Version Upgrade.
printer after replacing the IIT, perform a
parameter setup for the IIT again according HDD INITIALIZE Information + --BOOT MODE-- Initializes the Spool Area
to the instruction sheet included with the MODE Print Setting HDD INITIALIZE MODE (EMMC Card).
replacement IIT. Initialization is performed for
After completing this reset, additional resolv- the predetermined area of
able faults should be expected. EMMC Card partition, and the
area other than this area is not
03. NVRAM INIT -BOOT MODE-- Initializes the NVM of the configuration
influenced.
MODE 03. NVRAM INIT MODE range (Printer Settings, etc.) inside the Con-
ARE YOU SURE? troller by force and starts up. NVRAM INIT Information + --BOOT MODE-- Initializes the NVM of the con-
YES MODE Up Arrow NVRAM INIT MODE figuration range (Printer Set-
NO tings etc) inside the Controller
by force and starts up.
04. HDD FORMAT -BOOT MODE-- Formats the EMMC Card by force.
MODE 04. HDD FORMAT MODE This operation forcibly sets the EMMC Card LONGDIAG MODE Information + --BOOT MODE-- Performs a more detailed
ARE YOU SURE? partition condition to the setting used at ship- OK LONGDIAG MODE check than the usual Device
YES ment. diagnostic items at the start up
NO of the machine.

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GP 15 6-26 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Table 3 SFP Boot Modes and Special Keys GP 16 Separate System Modules
Use this procedure to remove option feeder from the printer.
HDD INITIALIZE Information + --BOOT MODE-- Initializes the Spool Area
MODE Down Arrow HDD INITIALIZE MODE (EMMC Card). Description
Initialization is performed for Many service procedures require separation of the option feeder from the printer.
the predetermined area of
EMMC Card partition, and the WARNING
area other than this area is not
Switch off the electricity to the machine GP 4. Disconnect the power cord from the cus-
influenced.
tomer supply while performing tasks that do not need electricity. Electricity can cause
JOB LOG CLEAR Information + --BOOT MODE-- Used when the log data has an
death or injury. Moving parts can cause injury.
MODE Left Arrow JOB LOG CLEAR error and a Fail such as 116-
CAUTION
MODE 331 has occurred, or when the
log data must be cleared for Always move the printer separately from the optional tray.
version upgrade that involves a 1. Refer to Figure 1 to clear the media path and output trays.
large change in versions.
HDD FORMAT Information + -BOOT MODE-- Formats the EMMC Card by
MODE Up Arrow + HDD FORMAT MODE force.
Down Arrow This operation forcibly sets the
EMMC Card partition condition
to the setting used at shipment.
FACTORY INIT OK + Up --BOOT MODE-- Used when recovery is not
MODE Arrow + Down FACTORY INIT MODE achieved with Startup by
Arrow “NVRAM INIT MODE”. This
method can also be used to
resolve the problem where the
internal clock becomes
unstable, therefore causing all
the functions that use the clock
to become unstable when the
ESS PWB is initialized with the
backup
battery detached. When an ini-
tialization is performed with this
method, the same billing mis-
match, etc. occurs as after
replacing the ESS PWB.

Figure 1 Clear the Media Path and Output Trays

2. Refer to Figure 2 to locate and toggle the slider switch to the unlocked position before
separating the printer and optional trays.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-27 GP 15, GP 16
 GP 17 External Fax Line Test
When the customer reports a fax issue sometimes it is very difficult to determine if the problem
is with the customers phone line or the Xerox machine.

The preferred method of verifying the phone line functionality is to use the Modem saver device
part number 600T2133 to ensure the fax line is wired correctly and to use the Analog hand set
part number 600T1937 or customer’s analog phone to place calls on the line. Be sure that both
local and long distance calls can be placed and the line quality is clear, no static.

Use Handset:
• Can it dial externally on the line?
• Can it receive a call on the line?
• Evaluate Line quality. Check Line for unwanted beeps, or noise.
Use Breakout Box to measure voltages (Use the machine chassis as ground). Refer to Fax 101
training for Breakout Box usage instruction:
• Check ground continuity.
• Line Voltage -20 to -50VDC.
• Loop Current 15 to 95 mA DC.
• Ring Signal 50 to 90VAC.
• Check Ring-Ground and Tip-Ground <1VAC
If a line quality issue or incorrect voltage is found then the customer will need to resolve these
problems.
Figure 2 Separate Optional Feeder Assembly from the Printer

3. Lift the module to clear the support brackets.

4. Place the module on a suitable work surface to avoid damage.
5. Check the position of the option connector before reassembly.

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GP 18 Printing Reports GP 19 Intermittent or Noise Problem
Purpose Purpose
To list reports available from the printer Control Panel, refer to GP 3. More information can be The purpose of this RAP is to provide guidance for resolving an intermittent or noise problem.
found in the User Guide. This is not an exact procedure, but a set of recommended actions that use the resources of the
service manual to help locate the cause of an intermittent or noise problem.
For the 6515, navigate to Device > About > Information Pages Menu
• Configuration Report Procedure
• Billing Summary 1. Check the service log. Recent service actions may provide information about the problem.
• Supplies Usage Report For example, a component that was recently replaced to correct another problem may be
the cause of the new intermittent problem.
• Postscript Font List
2. Noise problems may be due to improper installation. Check for packing materials that
• PCL Font List
have not been removed. Check for loose or missing hardware.
• Demonstration Print
3. Run the printer in a mode that vigorously exercises the function that is suspected. The
• Startup Page
printer may fail more frequently or may fail completely under these conditions. Look for
• Job History Report signs of failure or abnormal operation.
An intermittent problem can usually be associated with a RAP, since when it does fail, it
For the 6515, navigate to Device > Support > Support Pages Menu
results in a fault code, a jam code, or some other observable symptom.
• Error History Report
4. Using the RAP that is associated with the symptom of the intermittent problem, examine
• LDAP Communication Report all of the components that are referenced in the RAP. Look for:
• SMB Communication Report • contamination, such as a feed roller that has a build up of dirt or toner
• SMTP Communication Report • wear, such as gear teeth that are rounded or have excessive backlash
For the 6510, select Menu > Print Reports • wires chafing against components of the machine, especially against moving com-
• Menu Map ponents
• Configuration • misaligned, mis-adjusted, or incorrectly installed components
• Job History • slow or slipping clutches; slow or binding solenoids
• Error History • damaged components
• PCL Font List • excessive heat, or symptoms of excessive heat, such as the discoloration of a com-
• PS Font List ponent
• Demo Page • loose cables or wires
• Supplies Usage 5. Using the RAP that is associated with the symptom of the intermittent problem, perform
all of the adjustments for the components or functions that are referenced in the RAP.
• Repeating Defects
Check to ensure that the adjustment can be made and that there is an adequate range of
• System Status
adjustment, and that it can be set to or near the nominal value. Any abnormality that is
• Billing Summary observed may be an indication of the cause of the problem. For example, a component
• Ghosting Print can be adjusted to the nominal value, but it is at the limit of the adjustment range. This is
• Startup Pages not normal and may be an indication of the cause of the problem.
• Network Communications 6. Operate all of the components in the appropriate RAP that is associated with the symp-
tom of the intermittent problem with Component Control (dC330). Observe the compo-
nents for any symptoms of abnormal operation, such as a hesitation, or an unusual
sound.
7. Check that the AC and DC power are within specification.
8. Get technical advice or assistance when it is appropriate. This will depend upon the situa-
tion and the established local procedures.
9. Examine the components that are not in the RAP, but are associated with the function that
is failing. Refer to the BSDs. Look for:
• contamination, such as a feed roller that has a build up of dirt or toner

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 • wear, such as gear teeth that are rounded or have excessive backlash GP 20 How to Safely Lift or Move the Printer
• wires chafing against components of the machine, especially against moving com-
Use this procedure when lifting or moving heavy modules.
ponents
• misaligned, mis-adjusted, or incorrectly installed components Description
• slow or slipping clutches; slow or binding solenoids Most service procedures for the optional feeder module requires separation of the printer and
• damaged components feeder. Feeder removal requires two people.
• excessive heat, or symptoms of excessive heat, such as the discoloration of a com-
ponent WARNING
• loose cables or wires Do not attempt to remove or lift the following component with less than 2 people. The
10. Perform the adjustments for the components that are not in the RAP, but are associated component is very heavy and requires at least 2 people to lift or remove it. Any attempt
with the function that is failing. Refer to the BSDs. Check to ensure that the adjustment to remove or lift the component with less than 2 people could result in serious personal
CAN BE MADE and that there is an adequate range of adjustment, and that it can be set injury.
to or near the nominal value. Any abnormality that is observed may be an indication of the CAUTION
cause of the problem. For example, a component can be adjusted to the nominal value,
Always move the printer separately from the optional tray unless the optional stand is installed.
but it is at the limit of the adjustment range. This is not normal and may be an indication of
Lift the printer firmly by gripping the recessed areas on both sides of the printer. Never lift the
the cause of the problem
printer by gripping any other areas.
11. Operate all of the components that are not in the RAP, but are associated with the function
CAUTION
that is failing with Component Control. Refer to the BSDs. Observe the components for
any symptoms of abnormal operation, such as a hesitation, or an unusual sound. Failure to properly repackage the printer for shipment can result in damage to the printer.
Printer damage caused by improper packaging is not covered by the Xerox warranty, service
12. Replace any components or consumables that are known to be a frequent cause of the
agreement, or Total Satisfaction Guarantee.
problem. When doing this, consider the cost and time required. If the suspected item is
inexpensive, can be installed quickly, and has a high probability of resolving the problem, When moving the printer or removing heavy modules, observe the following:
then it is reasonable to replace it. 1. Locate a suitable stable surface to support the module after removal.
13. Leave an accurate and detailed record of your actions in the service log. Describe what 2. The support surface height is between 750 mm and 1000 mm (30" and 39").
you have observed, what actions you took, and the recommended next steps. 3. Check there are no hazards or obstacles between the printer and support surface.
CAUTION
If the optional Productivity Kit (HD) is not installed, ensure that the Ready LED is off before you
turn off the printer. The data in the memory is cleared when the printer is turned off.
4. Turn off the printer and disconnect the power cord and other cables from the back of the
printer.
5. Remove any paper or other media from the output tray. If the output tray extension is
extended, close it, Figure 1.

Figure 1 Close the Output Tray Extension

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GP 19, GP 20 6-30 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
6. Remove the paper from the paper tray, Figure 2. Keep the paper wrapped and away from GP 21 Machine Lubrication
humidity and dirt.
Purpose
To give information on the use of lubricants.

Procedure
CAUTION
Only use lubricants as directed. Incorrect use of lubricants could seriously affect the perfor-
mance of the machine.
Take the following precautions when performing machine lubrication:
• Wear disposable gloves.
• Only use lubricants that are specified in the procedure.
• Only lubricate parts as directed.
• Apply only the smallest amount of lubricant, sufficient to lubricate the parts. To prevent
contamination, remove any surplus lubricant.
• Take great care not to contaminate other parts with the lubricant.

Figure 2 Remove Paper from the Paper Tray

7. Lift and carry the printer as shown in Figure 3.

Figure 3 Printer Lifting Technique

NOTE: .
• When moving the printer, do not tilt it more than 10 degrees to the front, back, left, or
right. Tilting the printer more than 10 degrees can cause toner spillage.

8. After moving the printer:

a. Reinstall any parts you removed.
b. Reconnect the printer to the cables and power cord.
c. Plug in and turn on the printer.

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GP 22 Installation Space Requirements
WARNING
Do not work in a confined space. 1 m (39 inches) space is needed for safe working.
WARNING
USA and Canada. Do not install this machine in a hallway or exit route that does not
have 1.12 m (44 inches) of space additional to the normal space requirements in front of
the machine. To conform with fire regulations this additional 1.12 m (44 inches) of space
is needed in front of the machine in hallway and exit route
Dimensions/Mass of Printer
Refer to Table 1 for the printer mass. The dimensions shown in Figure 1 and Figure 2 are with
Bypass Tray cover, ejection stacker, and scanner cover closed.

Table 1 Printer Weight

WorkCentre 6515 31 kg (68 lb.)

WorkCentre 6515 w/ 550-sheet feeder 38 kg (84 lb.)

Figure 2 WorkCentre 6515 with 550-sheet feeder

Installation Clearance Requirements
This section shows the required installation space needed to properly operate and service the
machine.
1. In order to function properly, the printer must be placed on a flat surface with the following
minimum clearances shown in Figure 2 (WorkCentre 6515) and Figure 4 (WorkCentre
6515 with option 550-sheet feeder).

Figure 1 WorkCentre 6515

Figure 3 WorkCentre 6515

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GP 22 6-32 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 GP 23 First Print Output Time
Purpose
From Ready State
First Print Output Time (FPOT) is defined as the time from when the engine receives a Start
signal in Ready state, until a single page is printed and delivered to the output tray (Table 1).

From Sleep State

First Print Out Time includes the time required to print any maintenance pages (such as the
configuration page) and a single customer page on A size media from Tray 2 (Table 1).

Table 1 First Print Output Time FPOT

FPOT
Color FPOT (Power Saver/ FPOT
Mode (Ready) Sleep) ~30mins (from cold)
B/W 10 sec. 24 sec. 53 sec.
Color 11 sec. 27 sec. 53 sec.

Figure 4 WorkCentre 6515 with 550-sheet feeder

2. Mounting surface flatness must be within the specified range.

3. The printer must not be tipped or tilted more than 10 degrees in any direction Figure 5.

Figure 5 Maximum Tipping Angle

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GP 24 Restriction of Hazardous Substances (RoHS) GP 26 Media Specifications
Purpose The media trays accommodate most sizes and types of paper or other specialty media. Print
To give information on the RoHS Directive. the Paper Tips page for a list of supported media.

The RoHS Directive restricts the use of certain hazardous substances in electrical and elec- Media that May Damage to the Printer
tronic equipment. It applies to equipment placed in the European Union (EU) market. The The printer can use a variety of media for print jobs. However, some media can cause poor out-
directive takes effect from 1st July 2006. put quality, increased jams, or damage. Unacceptable media includes:

NOTE: . Currently these restrictions are only for the European Union (EU) market and some • Rough, plastic, or porous media
associated countries. For more information go to www.Xerox.com. • Transparency
The hazardous substances are: • Paper that has been stapled, folded, photocopied, or wrinkled
• Lead (Pb) • Envelopes with windows, metal clasps, padding, or adhesives with release strips
• Mercury (Hg) • CD labels
• Cadmium (Cd) • Media that is less than 60 g/m2 or more than 220 g/m2
• Hexavalent Chromium (Cr 6+, Cr (VI)) Media Storage Guidelines
• Polybrominated Diphenyl Ethers (PBDE’s) If media handling problems are common, review these storage guidelines with the customer.
• Polybrominated Biphenyls (PBB’s)
• Store media in dark, cool, relatively dry locations. Most media is susceptible to damage
from ultraviolet (UV) and visible light. UV radiation, emitted by the sun and fluorescent
Identification of a RoHS Compliant Machine bulbs, is particularly damaging to media. The intensity and length of exposure to visible
Xerox maintains a central list of RoHS compliant printers. This general procedure is for infor- light should be reduced as much as possible.
mation only. All current-model WorkCentre printers are RoHS compliant. • Maintain constant temperatures and relative humidity
• Avoid attics, kitchens, garages, and basements. Inside walls are drier than outside walls
where moisture can collect.
• Store flat. Media should be stored on pallets, cartons, shelves, or in cabinets.
• Do not open sealed packages until needed. Leave media in the original packaging. For
most commercial grades, the wrapper’s inner lining protects the media.
Supported Media
For more detailed information about supported paper and other media, print the Paper Tips
page:

1. On the Control Panel, press the button.

2. Select, and then press the button.
3. Select, and then press the button.
4. Select, and then press the button to print.
See also: Recommended Media List at www.xerox.com/paper

Tray Capacity
Table 1 lists tray capacities.

Table 1 Tray Capacity

Media/Weight Bypass Tray Tray 1 Optional Tray DADF Input
Standard Paper 150 Sheets 250 Sheets 550 Sheets 50 sheets
Envelope 10 (approx.) 0 0 0

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 Table 1 Tray Capacity GP 27 Environmental Data
Media/Weight Bypass Tray Tray 1 Optional Tray DADF Input Operating Environment Specifications
Weight 60-216 g/m2 60-216 g/m2 60-105 g/m2 75-105 g/m2 The printer should be stored and operated under the environmental conditions shown in Table
60-105 g/m2 1:
duplex
Table 1 Operating Environment
Print Image Quality Characteristic Specification
Image Quality Guarantee Conditions
Installation Temperature / Installation temperature and humidity on the condition without
The image quality is specified and guaranteed under the conditions shown in Table 2. Humidity condensation is as follows.
Operating: 5-32degC, 15-85%RH (No condensation)
Table 2 Print Image Quality Specifications Storage: minus 20-40degC, 5-85%RH (No condensation)
Item Specification Installation Altitude 0 to 3,100m (0 - 10,170 ft)
Environmental conditions Environment condition for evaluating image quality Installation Horizontally Longitudinal levelness of table surface on which the printer is
Temperature: 15-28degC installed
Humidity: 20-70%RH Longitudinal: 1 degree or under
Lateral: 1 degree or under
Guaranteed paper The print quality defined in this chapter is guaranteed when stan-
dard paper is used in the tray. Storage Temperature of a The guaranteed period of the Toner Cartridge before unpacked is
Paper condition The paper used is fresh paper immediately after unpacked, which Toner Cartridge as follows:
Normal conditions: 24 months under 5 to 32degC, 15 to 85%RH.
has been left in the operating environment for 12 hours before
unpacking. Harsh conditions: 1 month under -20 to 0degC and 35 to 40degC, 5
to 15%RH and 80 to 90%RH.
Printer condition The print image quality specified in this section is guaranteed with
The storage altitude shall be 0 to 3,100m. Can be extended to 0 to
the printer in normal condition.
15,000m when shipped by air.
Image quality guaranteed The print image quality specified in this section is guaranteed in (Provided that the cargo bay is pressurized to 70.9275Kpa or
area the guaranteed image quality area specified in this manual. higher.
Criterion The print image quality is guaranteed with the Spec. In rate = 90% Acoustic Noise Operation: 56.0 dB
(g = 90%). Sound Pressure (Deci- Standby or Ready: 30.0 dB
bels)

Safety / Environment Conditions

The printer meets the safety and environmental standards shown in Table 2:

Table 2 Safety / Environment Conditions

100-127V M/C 220-240V M/C
Safety Standard UL60950-1, CSA 22.2 60950 IEC60950-1 / EN60950-1
Laser Safety Standard FDA21CFR Chapter 1, Subchap- IEC60825-1 Amendment 1 +
ter J, Section 1010, 1040 Amendment 2 / EN60825-1
Amendment 1 + Amendment 2
Class 1 Laser Product
EMI FCC Part15 Subpart B, Class A EN55022:2006, Class A

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Noise Levels GP 28 Supplies Plan Conversion
The printer’s noise levels during operation and standby are shown in Table 3: Purpose
To convert the Sold to Metered Toner and vice versa using EWS Home pages.
Table 3 Noise Levels
Operating Mode Sound Power (B) Sound Pressure (dB) NOTE: Firmware version must be at, or above:
Running 7.15B 53dB
•v64.10.41 or higher (6510)
Standby 4.14B 25.1dB
•v65.10.41 or higher (6515)

Procedure (WC 6515 Only)

1. Log in as an administrator via the WC 6515 UI, refer to GP 37.
2. From the Home screen, on the right side of the Billing/Usage banner, touch Details to get
the Total Impressions.
3. Contact XDSS at 1-800-890-3260 or your NTS, and provide the Device Serial Number
and Total Impressions that are displayed on the Billing/Usage screen. You will receive a
six character plan conversion code.

NOTE: Enter the passcode within 500 page counts of when it was issued, or it will not be valid.

4. From the Home screen, on the right side of the Supplies banner, touch Details.
5. At the bottom right side of the screen, touch the Supplies Plan icon.
6. Click and select Plan Conversion.
7. Enter the passcode string provided in Step 3, then touch Apply.

Purpose (P 6510 and WC 6515)

This procedure explains how to set the supplies plan and region if necessary, through the
Embeded Web Server in both the P 6510 and the WC 6515.

Procedure
1. Open a web browser, then enter the IP address of the device to connect to the device's
Embedded Web Server.

NOTE: In order to complete the next few steps, it may be necessary to log in as Admin.

2. From the Home page, click on DETAILS to the right of the SUPPLIES heading.
On the left side of the screen are several buttons for the categories of features.
Within each category are of features. Each contains one or more.
3. Scroll to the bottom and select SUPPLIES PLAN.

NOTE: Enter the passcode within 500 page counts of when it was issued, or it will not be valid.

4. Call Field Engineering or your NTS and provide the Device Serial Number and Total
Impressions that are displayed on the Supplies Plan Screen. You will receive a 6 charac-
ter plan conversion code.
5. Enter the passcode string provided in Step 4 and click on APPLY.

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GP 29 How to Check a Dispenser Motor GP 30 IP (ESS) Specifications
Purpose Support OS
This procedure explains how to check the operation of the Dispenser Motors and related gears. The machine supports the following operation systems with the latest service pack.
This is typically done when an error is caused from an amount of toner in the Imaging Unit’s • Microsoft Windows XP (32bit / 64bit)
developer assembly that is insufficient to maintain density. The two likely causes are, the Print
• Microsoft Windows Server 2003 (32bit / 64bit)
Cartridge is not fully seated, or the replenisher assembly is not functioning correctly.
• Microsoft Windows Vista (32bit / 64bit)
Procedure • Microsoft Windows Server 2008 (32bit / 64bit)
• Microsoft Windows Server 2008 R2 (64bit)
WARNING
• Microsoft Windows 7 (32bit / 64bit)
Isolate the machine from the electrical supply while performing tasks that do not need
• Mac OS X 10.3.9/10.4/10.5 (PPC/x86)
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury. • Mac OS X 10.6/10.7 (x86/x64)
1. Enter the Diagnostics,GP 1. • Red Hat Enterprise Linux 5/6 Desktop (x86)
2. Select dC330 Component Control. • SUSE Linux Enterprise Desktop 10/11 (x86)
3. Remove the affected toner cartridge (e.g., Cyan) Interface Port
4. Select code 041-001 for the 24VDC low voltage power supply. See the following tables for interface port specifications:
5. Select the code for an unaffected toner dispenser motor (e.g., Yellow: 93-004) and listen
to the gear movement. It should be smooth and relatively quiet. You can also look at the • Table 1 USB Type-B Interface Port Specifications
toner gear movement on the left side of the machine where the toner is dispensed. • Table 2 USB Type-A Interface Port Specifications
6. Turn off the unaffected toner dispenser motor (e.g., Cyan: 93-008). • Table 3 Ethernet Interface Port Specifications
7. Turn on the affected toner dispenser motor and listen to, or watch, the gear movement. If • Table 4 Wireless Interface Port Specifications
there is clicking or chattering, the problem is related to the toner dispenser assembly. USB
8. Turn off the affected toner dispenser motor and the low voltage power supply.
9. Select Close to exit the routine. Table 1 USB Type-B Interface Port (Front)
10. Exit the Diagnostics GP 1. Item Specification
Connector One Type-B connector
Protocol Hi-speed USB 2.0 compatible

Table 2 USB Interface Port (Back)

Item Specification
Connector One Type-B Connector/One Type-A Connector
Protocol Hi-speed USB 3.0 (target) / USB 2.0 (host)

Ethernet

Table 3 Ethernet Interface Port Specifications

Item Specification
Connector One RJ-45 connector
Protocol 10/100 Base-TX and Gigabit Ethernet

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Wireless Control and Management Protocol
Wireless adapter is required. Control and management protocol is shown in Table 6:

Table 4 Wireless Interface Porta Specifications Table 6 Control and Management Network Protocol

Item Specification Protocol Transport Application / Usage Remarks

Connectivity Technology Wireless (Standard on DNi, option for D and DN models) HTTP/HTTPS TCP/IP EWS
Compliant Standards IEEE802.11 n/g/b SMTP TCP/IP E-Mail Alert
Band width 2.4-GHz and 5-Ghz SNMP v1/v2c/v3 UDP/IP Driver, Installer, Management SNMP v3 Default OFF
Data Transfer Rate IEEE802.11n mode: 65 Mbps DHCP UDP/IP IP setup
IEEE802.11g mode: 54, 48, 36, 24, 18, 12, 9, 6 Mbps BOOTP UDP/IP IP setup
IEEE802.11b mode: 11, 5.5, 2, 1 M bps RARP TCP/IP IP management
Protocol See “Network Protocol” for details AutoIP TCP/IP Installer (Device discovery)
Device Type Wireless Adapter WINS TCP/IP IP setup
Security Protocol 64(40-bit key)/128(104-bit key) Telnet TCP/IP IP management
WEP,WPA-PSK(TKIP,AES), WPA2-PSK(AES), Bonjour (mDNS) UDP/IP IP setup for Mac
WPA-Enterprise(TKIP,AES), WPA2-Enterprise(AES)
LDAP TCP/IP Address Book,ColorTrack Pro1.1
(EAP method supports PEAPv0 only)
LDAPS TCP/IP Address Book,ColorTrack Pro1.1
Wifi Protected Setup (WPS) Push Button Configuration (PBC), Personal Identification Num-
ber (PIN) DNS TCP/IP IP management
a. Connection to the Linux machine is not guaranteed. Only for infrastructure connection and DDNS TCP/IP IP management Default OFF
when Linux terminal is connected with Wired LAN connection. SNTP TCP/IP IP management Default OFF
FTP TCP/IP IP management
Network Protocol
Printing Protocol MIB
Printing protocol is shown in Table 5: The following MIBs are supported.
• RFC1213 MIB-II
Table 5 Printing Network Protocol • RFC1514 HostResources
Maximum • RFC1759 Printer MIB
Protocol Transport Sessions Remarks • Printer port monitor MIB
Port9100 TCP/IP 1 Windows XP/Server2003/Vista/ Server2008/ 7/ • XCMI MIB
Server2008 R2 Decomposer
Mac OS X
PDL
LPD TCP/IP 10 Windows XP/Server2003/Vista/ Server2008/ 7/
The PDL decomposer specifications are shown in Table 7:
Server2008 R2
Mac OS X
Table 7 PDL Decomposer Specifications
Linux
IPP/IPPS TCP/IP 5 Windows XP/Server2003/Vista/ Server2008/ 7/ Interface
Server2008 R2 USB I/F USB
Mac OS X PDL Net Storage Remark
SMB TCP/IP 5 Windows XP/Server2003/Vista/ Server2008/ 7/
PCL 5c Yesa No
Server2008 R2
Web Ser- TCP/IP 2 (Print):Windows Vista / Server2008/ 7 / Server2008 R2 PCL 6 Yes No SupportOS: Windows XP/Server 2003/Vista/Server 2008/
vices on (Scan) : Windows Vista / 7 7 / Server2008 R2
Devices PostScript Yes No SupportOS: Mac OS X(10.3.9/10.4/10.5/10.6/10.7), Linux,
Windows XP/Server2003/ Vista / Server2008 / 7 /
Server2008 R2

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GP 30 6-38 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Table 7 PDL Decomposer Specifications The user name and password are embedded in the print job to confirm from whom the job is
Interface sent. In addition, the user name and password are entered by user from the printer driver.

USB I/F USB The printer can support maximum 50 accounts.

PDL Net Storage Remark
When “ColorTrack Mode” is set to “Off”, “Automatic Color to Monochrome Print” setting applies
FX-PDF Yes Yes Ver1.6
to all users. When “ColorTrack Mode” is set to “Internal Mode” or “External Mode”, “Automatic
TIFF No Yes
Color to Monochrome Print” setting applies to Registered Users with “Monochrome Print Only”
JPEG No Yes rights and Non Registered Users.
HBPL Yes No
a. Yes: Supported No: Not supported Secure Print
When the expansion memory (512MB) or HDD is attached, the printer holds print data in mem-
Font ory, including a user password (1~12 digits), a user name and a document name specified in
the printer driver The data is not printed until the same password, user name and document
81 fonts and 36 Symbol Sets for PCL, 16 fonts for PDF and 136 fonts for PS3 are available as
name are specified at the printer UI. The data is cleared after being printed. The data remains
built-in font.
in the printer as long as it is not cleared. The data on the memory is cleared when the printer is
turned off. The data on the HDD is not cleared even the printer is turned off.
Image Area
The image area specifications are shown in Table 8:
Proof Print
When the expansion memory (512MB) or HDD is attached, only the proof print can be
Table 8 Image Area Specifications
selected. When multiple sets of prints are specified in the printer driver, the printer prints only
Area Definition Specification the first set of the print data. Then the user can select whether the remaining sets are printed
Usable Area (maximum paper size) or not (the remaining data is cleared) when the same user name and document name are
215.9a x 355.6 mm
entered at the Panel UI. The data remains in the printer as long as it is not cleared. The data on
Un-printable Area Default: 4.0 mm each from four edges of the memory is cleared when the printer is turned off. The data on the HDD is not cleared even
paper the printer is turned off.
Printable Area 207.7 x 347.4 mmb
Print quality guaranteed Area Same as Printable Area IP Filter
a. Maximum width 220 mm for Envelope (DL LEF) The user can select to accept or reject jobs for the specified IP address. Up to 5 IP addresses
b. Maximum printable width of paper which paper width is more than 215.9 mm is 210.9 mm. can be specified. IP filter is available only to LPD and Port 9100.
Therefore, Maximum printable area is 210.9 x 361.6 mm.
Virtual Mail Box
When the expansion memory (512MB) or HDD is attached, the Virtual Mail Box can be
Job Control selected only. There are two type of Virtual Mail Box.
Print Cancel
A print job in progress can be cancelled from the operator panel. Public Virtual Mail Box
When print job is selected Public (password not needed) in the Stored Print menu on the driver,
Job Recovery everyone can print job from operator panel if know user name or file name. And this print job
When a print job fails due to a recoverable error such as paper jam, the machine recovers the remains till deleted intentionally.
job automatically after the jammed paper is removed.
Private Virtual Mail Box
Job Timeout When print job is selected Private (password needed) in the Stored Print menu on the driver,
When a print job is stopped for a certain period of time (time can be changed at the operator everyone cannot print job from operator panel if unknown password. And this print job remains
panel, and unlimited also can be selected), the print data of the job is deleted as an error till deleted intentionally.

ColorTrack Pro1.1
Color Track is a function to designate the use of color printing and control print volume per
user.

Only the administrator can set restrictions from the EWS.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-39 GP 30
Public Mail Box Table 9 Billing Counter Specifications
When the expansion memory (512MB) or HDD is attached, the Public Mail Box can be Counter Description
selected only. When print job is selected “Public Mail Box” in the Job Type menu on the driver,
everyone cannot print job from operator panel if unknown password. And this print job remains Total PV (7 digits) Count the total number of paper printed in color and B&W.
till deleted intentionally. The data on the memory is cleared when the printer is turned off. The
data on the HDD is not cleared even the printer is turned off. ID Print
User name can be printed. The printing position can be selected from upper right, upper left,
Logging lower right and lower left (Only for PCL6). The user selects using the operator panel whether
Job Logging user name is printed or not and where it is printed.
The machine can retain up to 20 job logs.
Non-Genuine Mode
Job log is printed instantly by user's request or automatically when the number of the retained When a Toner Cartridge has reached end-of-life, the printer stops accepting print requests
job logs has reached 20. (Toner Cartridge life is counted by the counter in CRUM). Taking into consideration that some
users use refilled Toner Cartridges they get from remanufacturers, the printer can accept a
Job log includes the following information. print request by the user’ s panel operation even if the life of the Toner Cartridge has ended.
• Job finish date and time Settings of Toner Cartridge can be made separately (settings of Toner Cartridge can not be
made by color). When the mode has changed so that the printer does not stop even after life of
• Job type (Print/File/FaxSend/FaxReceived/Copy/Scan)
Toner Cartridge ends, the printer displays a message on the operator panel to inform the user
• Input interface (USB, LPD, Port9100)
of the mode change. When the printer operates in this mode, print image quality is not guaran-
• Document name (File name) teed. Also, remaining toner level is not displayed (as CRUM data can not be guaranteed).
• Output color
• User name/Host name
• Number of printed sheets (Color, B&W)
• Number of printed impressions (Color, B&W)
• Paper size
• Result (Successful, Error, etc.)
Error Logging
The machine can retain the following errors.

Fatal error: 42 errors at the maximum (10 errors at the minimum)

Jam error: 42 errors

The user can print the error log by the panel operation.

Jam error log includes the following information:

• Date and time when jam has occurred
Jam name Fatal error log includes the following information:
• Date and time when error has occurred
• Error code
Billing Counter
The PV counter counts the number of sheets printed properly (Similar to Odometer) (Table 9).

Table 9 Billing Counter Specifications

Counter Description
Color PV (7 digits) (KCMY) Count the number of paper printed in color.
B&W PV (7 digits) (K only) Count the number of paper printed in B&W.

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GP 30 6-40 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
GP 31 IIT Specifications Table 3 DADF Specifications

Scanner Item Description

Scanner specifications are shown in Table 1: Document Tray Capacity 50 sheets of standard documents (document stack height is
≤ 8 mm)
Table 1 Scanner Specifications Document shall not be creased/folded/swollen, etc.

Item Specification
Scanning Method Platen: Document-fixed flatbed scanning method
DADF: Carriage-fixed, document-feeding scanning method
(2- side scanning)
Optical Resolution 600 x 600dpi (max)
Light Source LED
Maximum Scanning Guarantee Platen: A4/Letter
Area DADH: 215.9mm x 355.6mm (8.5” x 14”)
215.9mm x 297mm (8.5 x 11.69 inches)
Scanning Halftone Level Output from the CCD has the following halftone level.
Gray: 16bit x 2ch (CDD/EVEN)
Color: 16bit x 3ch (R/G/B)

Platen
Platen specifications are shown in Table 2:

Table 2 Platen Specifications

Item Description
Platen Glass Size: 220 mm x 360 mm (8.66” x 14.17”)
(Flat glass area)
Document Image Area (Platen mode) Max: 215.9 mm x 355.6 mm (8.5” x 14”)

DADF
DADF specifications are shown in Table 3:

Table 3 DADF Specifications

Item Description
Document Condition Sheets without tears, wrinkles, or folds
Document Thickness Simplex: 50g/m2 - 125g/m2
Duplex: 60g/m2 - 125g/m2
Auto Document Size Detection None
Retention Angle / Open Angle Maximum open angle: ≤ 70 deg
of Platen Cover with DADF Platen cover can be retained at any angle: 15 ± 5 through
65 ± 5 deg
Platen cover self-weight drop angle: 15 ± 5 deg or less
Document Setting Center Registration

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-41 GP 31
GP 32 Fax Specifications Table 1 Fax Mutual Communication Ability

Fax Send/Receive Buffer Characteristic Specification

FlashROM: 4MB Communication Control Proce- Comply with ITU-T recommendation T.30
dure
Connectable Network Nonstandard Function Not supported
The Fax can be connected to the following analogue communication networks:
Transmission Time
• PSTN
Transmission time (Tp) of image data in G3 mode is as follows (Table 2).
• PBX
• Leased line (3.4 kHz/2-wire) Resolution conversion is not performed during transmission, and density is normal.
The Fax be connected to the following digital communication networks:
• ISDN communication network Specified value condition: ECM (No data error)
• VoIP network
Table 2 Fax Transmission Time
Mutual Communication Ability
14.4 Kbps 28.8 Kbps 33.6 Kbps
Fax mutual communication ability specifications are show in Table 1:
Chart (MMR) (MMR) (JBIG)a
Table 1 Fax Mutual Communication Ability IIEEJ No.4 Super Fine 56 sec. or less 29 sec. or less 22 sec. or less
Characteristic Specification Fine 26 sec. or less 13 sec. or less 1 sec. or less
Communication Mode Priority 1: ITU-T Super G3 Standard 19 sec. or less 10 sec. or less 7 sec. or less
Priority 2: ITU-T G3 ECM ITU-T No.1 Super Fine 30 sec. or less 15 sec. or less 12 sec. or less
Priority 3: ITU-T G3 Fine 15 sec. or less 8 sec. or less 6 sec. or less
Standard 11 sec. or less 6 sec. or less 4 sec. or less
Notes:
ITU: International Telecommunication Union FX English Sales Text Standard 7 sec. or less 4 sec. or less 2 sec. or less
ITU-T: ITU Telecommunication Standardization Sector FX Japanese Sales Text Standard 9 sec. or less 5 sec. or less 4 sec. or less
ECM: Error Correction Mode IIEEJ No.1 Standard 75 sec. or less 38 sec. or less 20 sec. or less
Modem Signal Processing The following communication standards are supported: a. Reference value
• V.34 (33.6 /31.2 /28.8 /26.4 /24 /21.6 /19.2 /16.8 /14.4
/12 /9.6 /7.2 /4.8 /2.4 kbps) Protocol Control Time
• V.17 (14.4 /12 /9.6 /7.2 kbps) When no data error occurs, protocol control time (Tm, Tn, Tu) is as shown in Table 3:
• V.29 (9.6 /7.2 kbps)
• V.27ter (4.8 /2.4 kbps) Table 3 Fax Protocol Control Time
Pixel Transmission Density (on B/W: Before: Between After
the supported transmission path) • R16 x 15.4 line/mm Mode messages: Tm messages: Tn messages: Tu Total
• R8 x 15.4 line/mm V.17, V.29, V.27ter 16.4 sec. or less 3.2 sec. or less 4.4 sec. or less 24.0 sec. or less
• R8 x 7.7 line/mm Standard Protocol
• R8 x 3.85 line/mm -V.34 9.9 sec. or less 1.0 sec. or less 0.9 sec. or less 11.8 sec. or less
• 400 x 400 pixel/25.4 mm Standard Protocol

• 300 x 300 pixel/25.4 mm

• 200 x 200 pixel/25.4 mm In G3 mode, when a data error that exceeds the threshold occurs, Tn increases by about 6
seconds.
• 200 x 100 pixel/25.4 mm
Color: Not supported In ECM (Error Correction Mode), according to the number of resending operations performed
Communication Image Size Fast scan direction size on communication: 215 mm ± 1% for the occurred data error, Tn increases by about Tn+1 seconds for each resending operation.
Halftone/Compression Method B/W: 1bit, JBIG, MMR, MR, MH encoding
Color: Not supported

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Throughput GP 33 Interior and Exterior Cleaning
The sending time is calculated in the following formula:
Purpose
Sending time = Call setup time + Tm + (N x Tp) + {(N-1) x Tn} + Tu (sec) Whenever cleaning any portion of the printer, follow the precautions.

(N: Send quantity; Tp: Image transmission time) General Precautions

CAUTION
Cable Characteristics – When cleaning the printer, do not use organic or strong chemical solvents or aerosol
With pseudo cable from 0 to 15 km, the highest speed shall be guaranteed for communication cleaners. Do not pour fluids directly into any area. Use supplies and cleaning materials
with V.17, V.29, and V.27ter. For V.34, 33600 bps communication speed shall be guaranteed only as directed.
from 0 to 2 km, 31200 bps or higher communication speed from 2 to 9 km, and 19200 bps or • Do not place anything on top of the printer.
higher communication speed from 9 to 15 km. • Do not leave the covers and doors open for any length of time, especially in well-lit places.
Light exposure can damage the imaging units.
Communication Load Characteristics • Do not open covers and doors during printing.
Data error characteristics for noise and cable loss during communication are as follows:
• Do not tilt the printer while it is in use.
• Do not touch the electrical contacts or gears. Doing so could damage the printer and
Error rate (Error frequency/Total communication quantity) £ 1/500
cause the print quality to deteriorate.
Incoming Call Level • Ensure any parts removed during cleaning are replaced before you plug in the printer.

Under ideal conditions (flat line, no noise, and no other line stress), normal communication Recommended Tools
shall be guaranteed in the range from -3 through -43 dBm. • TonerVACuum cleaner
• Clean water
For V.17, V.29, and V.27ter, the highest speed shall be guaranteed in the range from -6 through
• Clean, dry, lint-free cloth
-43 dBm. For V.34, 33600 bps communication speed shall be guaranteed in the range from -9
through -19 dBm, and 16800 bps or higher communication speed in the range from -19 through Cleaning Process
-43 dBm. WARNING
Isolate the machine from the electrical supply while performing tasks that do not need
For V.34, normal communication shall be guaranteed in the range from -9 through -43 dBm.
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.
Clean the exterior of the printer once a month.
• Wipe the paper tray, output tray, control panel, and other parts with a damp, soft cloth.
• After cleaning, wipe with a dry, soft cloth.
• For stubborn stains, apply a small amount of mild detergent to the cloth and gently wipe
the stain off.
CAUTION
Do not spray detergent directly on the printer. Liquid detergent could enter the printer through a
gap and cause problems. Never use cleaning agents other than water or mild detergent.
WARNING
Do not handle the fuser components until they have cooled. Some fuser components
operate at hot temperatures and can produce serious personal injury if touched.
Clean the interior of the printer regularly to prevent stains inside the printer that can deteriorate
printing quality. Clean the printer interior whenever you replace an imaging unit.

After clearing paper jams or replacing a toner cartridge, inspect the inside of the printer before
closing the printer covers.
• Remove any remaining pieces of paper or debris. For details, see Clearing Paper Jams.
• Remove any dust or stains with a dry, clean cloth.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-43 GP 32, GP 33
GP 34 Cleaning the Scanner and DADF
Purpose
Clean the scanner and DADF as a standard part of service when anything is spilled on them,
or when debris or dust collect on any of the surfaces. Keep the feed rollers clean to ensure the
best possible copies and scans.

Cleaning the Scanner

WARNING
Isolate the machine from the electrical supply while performing tasks that do not need
electricity. Refer to GP 4. Electricity can cause death or injury. Moving parts can cause
injury.
1. Remove any paper from the Document Feeder Tray, and the Document Output Tray.
2. Open the Document Cover.
3. Slightly dampen a soft, lint-free cloth with water.

NOTE: . For best results in the following step, use Xerox® Glass Cleaner to remove marks and
streaks.

4. Clean the document glass (A) and the CVT glass (B) to its left (Figure 1).
Figure 2 Opening the Second-Side Scanning Access Cover

CAUTION
In the following step, to prevent damage to the film around the glass, do not press heavily on
the mirrored glass.
7. Using a soft cloth moistened with water, wipe the mirrored glass (Figure 3), the white-
plastic strip, and the rollers. If dirt is difficult to remove, moisten a soft cloth with a small
amount of neutral detergent. Then wipe the printer parts dry with a soft cloth.

Figure 1 Clean Document Glass and CVT Glass

5. Wipe the white underside of the document cover until it is clean and dry.
6. To access the second-side scanning lens assembly, lower the Second-Side Scanning
Access Cover (Figure 2).

Figure 3 Clean the Second-Side Scanning Lens Assembly

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GP 34 6-44 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
8. Close the Second-Side Scanning Access Cover. GP 35 Setting Up an Ethernet Connection
9. Close the Document Cover.
Cleaning the Feed Rollers on the DADF Establishing an Ethernet connection
1. Open the DADF Top Cover. Use these steps to establish a Ethernet Local Area Network (LAN) connection between the
NOTE: . If the feed rollers get stained with toner or debris, they can cause stains on the docu- PWS and printer using a crossover cable.
ments. To remove the stains, use a soft lint-free cloth dampened with a neutral detergent or
NOTE: . Record the original data for every change you make. You may or may not need to
water.
reset
2. Wipe the feed rollers with a dry, soft, lint-free cloth or paper towel until the rollers are clean the IP address, depending on PWS usage and local network practice.
(Figure 4).
1. Print a Configuration Report, GP 18. Note the printer’s IP address to restore after the pro-
cedure is complete.
2. Connect the crossover cable between the PWS and printer.
3. Open a Command window (CMD) on the PWS.
• If running Windows 7, select and in the Search box above the Start button, type cmd,
then press Enter.
• If running Windows 10, in the Task bar Search Box, type and press Enter.

NOTE: . If the Windows key is enabled (the key located in the lower left corner with the
Microsoft logo), hold the Windows key down, press R and release both keys to open the
Run dialog box.

4. At the prompt, type ipconfig, then Enter. Record the current network settings displayed.

NOTE: . Use the IPv4 address for the Local Area Connection, not the address listed
under
Figure 4 Cleaning the DADF Feed Rollers
Wireless Ethernet Connection (if enabled in your laptop).
3. Close the Top Cover.
5. Perform GP 36, to manually setup the IP address.
6. After verifying the IP addresses are correctly configured, PING the printer.
a. In the Command window (where the blinking cursor is) type the word PING. Press
the space bar once and enter the printer’s IP address and press Enter. As an exam-
ple: ping 192.168.0.2.
b. If the printer responds to the PING command, it replies four times. This should not
take more than two or three seconds.
c. If the PING command times out, or responds with “host unreachable”, check the IP
addresses that were entered. If the IP and subnet addresses for both the printer and
PWS are correct and match each other, see Troubleshooting the Connection.
7. If the PING command replies, exit the Command window (type “exit” at the prompt and
press). This test verifies the Ethernet connection is good.
8. Install the printer driver and setup the printer as a local printer. Select connect to the
printer using “other” port type. From the dialog drop down select Standard TCP/IP port.
9. For the Printer Name or IP address, enter the printers IP address (192.168.0.2 in this
example).
10. When the driver installation finishes, Select Yes at the Print Test Print dialog box.

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 NOTE: . If the test page does not print, the customer could have Accounting enabled (if GP 36 How to Manually Configure an IP Address
the
device supports it) requiring that a special code is submitted with the print job before the
Purpose
Manual Configuration of the IP address of the printer.
printer prints. Test the printer using the Embedded Web Server (refer to the steps that fol-
low).
SFP Manual IP Setup
11. After the test print is completed, open a web browser on the PWS.
To access the Ethernet menu:
12. In the Address Bar (in place of a web site address or URL), enter the printer’s IP address
1. At the printer control panel, press Menu.
(192.168.0.2 in this example).
13. If the connection is working correctly, the Embedded Web Server web page of the printer NOTE: . To navigate through the menu, use the arrow buttons. To select a menu item,
will be displayed. press OK.

NOTE: . If you are unable to open the printer’s web page, verify that Embedded Web 2. Navigate to Admin Menu, then press OK.
Server is enabled on the configuration page. If your web browser is set to use a Proxy 3. Navigate to Network Port, then press OK.
address for the internet connection, you will not be able to bring up the printer’s web page 4. Navigate to TCP/IP Settings, then press OK.
as you will have no connection to that proxy server while directly connected to the printer
5. Navigate to Ethernet, then press OK.
via crossover Ethernet cable. Refer to PWS Browser Proxy Server Setting for instructions
To assign a static IP address to the printer:
on Internet Explorer proxy configuration
1. From the Ethernet menu, navigate to Get IP Address, then press OK.
2. Navigate to STATIC, then press OK.
3. In the IP Address field, set the address. When you are finished, press OK.
4. To return to the Ethernet menu, press the Left arrow button.
5. Navigate to Subnet Mask, then press OK.
6. Set the network mask. When you are finished, press OK.
7. To return to Ethernet, press the Left arrow button.
8. Navigate to Gateway Address, then press OK.
9. Set the address. When you are finished, press OK.
10. For the new settings to take effect, press the Menu button to restart the printer.
MFP Manual IP Setup
To assign a static IP address to the printer:
1. At the printer control panel, press the Home button.
2. Touch Device > Connectivity > Ethernet > IPv4.
3. Touch STATIC.
4. At the restart system prompt, touch Continue.
5. Touch the IPv4 Address field.
6. Using the keypad, enter the address as X.X.X.X, where X is a number from 0-255, then
touch Enter.
7. Touch the Subnet Mask field.
8. Using the keypad, enter the address as X.X.X.X, where X is a number from 0-255, then
touch Enter.
9. Touch the Gateway Address field.
10. Using the keypad, enter the address as X.X.X.X, where X is a number from 0-255, then
touch Enter.
11. Touch Restart.

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GP 35, GP 36 6-46 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
GP 37 Administrator Log In and Reset a. To open Notepad in Windows 7:
• Go to: Start > All Programs > Accessories > Notepad.
Purpose
b. To open Notepad in Windows 8 or Windows 10:
To enable access to administrator features on UI and web interface.
• In the search window (next to the Start button or Windows icon) type Notepad
then select Notepad from the list.
How to Enter Customer Administration Mode at the UI
c. Copy the line below and paste into the new Notepad text area, Figure 1:
Perform the steps that follow:
@PJL SET JOBATTR="@RSAP=<Pin code>"
1. Switch on the device, GP 4.
• Replace <PIN code> with the 12-digit reset code generated from the Admin
2. When the device is ready, touch Log In in the top left corner of the UI.
Password Reset Tool.
3. Touch Admin. • Example of PIN code: @PJL SET JOBATTR="@RSAP=123456789123”.
4. The Password screen is displayed. Enter the password ‘1111’ (default setting).

NOTE: If the password is not 1111, ask the customer for the current password. If the cus-
tomer does not know the password, reset the Administrator Password, then inform the
customer they will need the password back to the customer’s desire.

5. Touch OK.
Closeout
Perform the steps that follow:
1. Touch Admin in the top left corner of the UI.
2. Touch Logout.
How to Enter Customer Administration Mode via the Web page
Perform the steps that follow:
1. Type the device IP address into a web browser.
2. Select Log in, top left corner.
3. The User Accounts screen is displayed. Select Admin.
4. The admin screen is displayed. Enter the password ‘1111’ (default setting).
5. Select Login.
Closeout
Perform the steps that follow:
Figure 1 RESET.PJL file example
1. Select Admin, in the top left corner.
2. The pull down menu is displayed. Select Log Out . d. Save this Notepad file as RESET.PJL to your computer.
Administrator Password Reset 3. Submit the RESET.PJL file using the DirectPrint utility:
Purpose a. Run the DirectPrint utility.
To reset the system administrator password. NOTE: The following files can be found in an attachment to Eureka Tip ETI
1422446.
Procedure
• Admin Password Reset Tool.exe
Perform the steps that follow:
• DirectPrint.exe
1. To create a 12-digit reset code using the Admin Password Reset Tool:
• RESET.PJL
a. Run the administrator password reset tool.
• SA Password Reset process.docx
b. Enter the serial number of the device with no punctuation or spaces.
b. Click the browse for file button “…” to the right of the Filename box.
c. Enter the total page count from the device.
c. Browse to the location of the file, select the RESET.PJL file, the click OK. The
d. Press Calculate.
RESET.PJL appears in the Filename box of the DirectPrint screen.
e. Note the 12-digit reset code.
d. Click the down arrow of the Printer/IP address field to select the target machine or
2. Download the RESET.PJL file from within Eureka Tip ETI 1422446 or to create a type the IP address of the target machine in the Printer/IP address field.
RESET.PJL file using Windows Notepad, perform the following steps:

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-47 GP 37
 e. Click Print. GP 38 Obtaining Audit and Device Logs
f. A job completion tone will sound and you will observe changes are being made on
the UI.
Purpose
To obtain then download device data for analysis by 2nd level support.
NOTE: The process only takes a few seconds. If the UI freezes, switch off, then
switch on the machine, GP 4. NOTE: . It may not be possible to obtain a device log if the device executed a reboot after an
error occurred. To enable the device log collection enter dC131 then set the NVM chain-link
g. The administrator password will be reset to ‘1111’. Use the web UI to access the
device to confirm. code 700-530 value to 0. Repeat the device log procedure then reset the NVM chain-link code
700-530 value back to 1.
4. Use the Procedure steps in Table 1, for troubleshooting a “016-749 File Not Accepted”
error. Procedure
Audit Log
Table 1 File not accepted procedure
To obtain the Audit Log:
Status Code Procedure 1. Obtain the machine’s IP address by printing a configuration report. Refer to GP 18 Print-
016-749 • Verify the license string @PJL SET ing Reports.
JOBATTR="@RSAP=<Pin code>" was copied to Notepad cor- 2. Access the web UI by entering the IP address into a web browser on a PC on the same
rectly. network as the machine.
• Verify that the PIN code is correct. 3. Log in to the web UI as an administrator.
• When generating the code, make sure the current total meter 4. Ensure HTTP - SSL/TLS is enabled:
read was used. a. Click Connectivity.
b. Click HTTP.
c. Enable HTTP (SSL).
d. Click OK. You will be prompted to restart the machine, click Restart Now.
5. When the machine restarts, log back in as an administrator, then click System.
6. Click Logs.
7. Click Audit Log.
8. Click Enable.
9. Click Export. The auditlog.txt file is downloaded via the web browser.
Device Log
To obtain the Device Log:
1. Obtain the machine’s IP address by printing a configuration report. Refer to GP 18 Print-
ing Reports.
2. Access the web UI by entering the IP address into a web browser on a PC on the same
network as the machine.
3. Log in to the web UI as an administrator.
4. Click System.
5. Click Logs.
6. Click Device Log.
7. Click Accept. The devicelog.dat file is downloaded via the web browser.

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GP 37, GP 38 6-48 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
GP 39 FFC Cables 3. Use the blue reinforcing tab to very carefully connect the FFC cable, Figure 2:
a. Position the FFC cable centrally in the slot in the connector.
Purpose
b. While aligning the FFC cable with the slot, firmly push the FFC cable into the con-
To describe how to correctly disconnect or connect FFC cables.
nector. The release lever will close and a click will be heard when the FFC cable is
fully inserted.
Procedure
NOTE: . Two types of surface mounted connectors are shown in Figure 2.
Refer to the relevant procedure:
• Disconnect FFC Cable
• Connect FFC Cable
Disconnect FFC Cable
CAUTION
A
Take care not to break the FFC release lever when disconnecting the FFC cable . Open the
lever just far enough (approximately 15 degrees) to release the FFC cable. Opening the lever
too far will break the lock mechanism. A new PWB will be required if the lock mechanism B
breaks. A
1. Disconnect the FFC cable, Figure 1.

Figure 2 FCC cable connect

2 1
While holding the release open, care- Open the release lever
fully pull the blue reinforcing tab to dis- approximately 15 degrees.
connect the FFC cable.

Figure 1 FFC cable disconnect

Connect FFC Cable

CAUTION
Do not attempt to engage the release lever to insert the FFC cable. After correct FFC cable
insertion, the release lever will lock.
1. If necessary, position the ferrite core over the FCC cable.
2. Carefully bend the blue reinforcing tab so that it is 90 degrees perpendicular to the FFC
cable.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-49 GP 39
Xerox Supplies and Accessories Hardware Kit
Consumables and Maintenance Items The spare parts available for repairs and maintenance includes a hardware kit. The kit contains
Table 1 miscellaneous screws and e-clips that can be used to replace hardware that is lost or damaged
(see Table 1).
Table 1 Consumables and Maintenance Items
Since the 6510 and 6515 use various types of hardware (screws, e-clips), ensure that the cor-
Name Life/Yield Part Number rect hardware is used when installing parts. Use special caution not to confuse the screws
NA/XE, Cyan Std Cap 1K 106R03473 used for plastic with those used for sheet metal. Using the wrong type of screw may result in
damage to the screw threads or other problems.
NA/XE, Magenta Std Cap 1K 106R03474
NA/XE, Yellow Std Cap 1K 106R03475
Table 1 Hardware Kit 6510 and 6515
NA/XE, Black Std Cap 2.5K 106R03476
Part Number
NA/XE, Cyan Hi Cap 2.4K 106R03477
Type Shape PL Number Size (Qty)
NA/XE, Cyan Hi Cap 2.4K 106R03478
Screw for plastic ST20 M3x8mm 115W27878 (10)
NA/XE, Yellow Hi Cap 2.4K 106R03479
Silver, tapping ST21 M3x6mm 826E49690 (2)
NA/XE, Black Hi Cap 5.5K 106R03480
Screw for sheet metal SM3 M4x6mm 113W35688 (5)
NA/XE, Cyan EX Hi Cap 4.3K 106R03690
Silver SM18 M3x6mm 116W27678 (10)
NA/XE, Magenta EX Hi Cap 4.3K 106R03691
Screw for sheet metal SM20 M3x8mm 112W27898 (2)
NA/XE, Yellow EX Hi Cap 4.3K 106R03692
Silver, with washer and
DMO, Cyan Std Cap 1K 106R03481 plane washer
DMO, Magenta Std Cap 1K 106R03482 E-ring E2 D4 354W027278 (2)
DMO, Yellow Std Cap 1K 106R03483 E6 D6 354W024278 (2)
DMO, Black Std Cap 2.5K 106R03484
DMO, Cyan Hi Cap 2.4K 106R03485
DMO, Magenta Hi Cap 2.4K 106R03486
DMO, Yellow Hi Cap 2.4K 106R03487
DMO, Black Hi Cap 5.5K 106R03478
DMO, Cyan EX Hi Cap 4.3K 106R03693
DMO, Magenta EX Hi Cap 4.3K 106R03694
DMO, Yellow EX Hi Cap 4.3K 106R03695
Cyan Metered 2.4K 106R03489
Magenta Metered 2.4K 106R03490
Yellow Metered 2.4K 106R03491
Black Metered 5.5K 106R03492

Waste Cartridge 30K 108R01416

Cyan Drum Cartridge 48K 108R01417
Magenta Drum Cartridge 48K 108R01418
Yellow Drum Cartridge 48K 108R01419
Black Drum Cartridge 48K 108R01420

(Toner yield based on ISO/IEC 19752 Test Standard. Toner consumption will vary depending
on image, area coverage and media that is used. Drum cartridge yield based on average 3
page job length)

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6-50 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
dC118 Jam Counter dC120 Failure Counter
Description Description
Displays the Count for jams that have occurred up to now. Displays the Count for failures that have occurred up to now.

Procedure Procedure
1. Enter the Diagnostics, GP 1. 1. Enter the Diagnostics, GP 1.
2. Touch DC118 Jam Counter. 2. Touch DC120 Failure Counter.
The following Items are displayed on the Jam Counter screen. The following Items are displayed on the Failure Counter screen.
• Chain-Link • Chain-Link
• Count • Count

NOTE: Jams that have occurred since the previous exit from the Diagnostics with Exit NOTE: Failures that have occurred since the previous exit from the Diagnostics with Exit
(Clear Log) until now will be displayed. (Clear Log) until now will be displayed.
The Count is reset when exiting from the Diagnostics by using Exit (Clear Log). The Count is reset when exiting from the Diagnostics by using Exit (Clear Log).

3. Touch X to return to the Diagnostics screen. 3. Touch X to return to the Diagnostics screen.
4. Exit the Diagnostics, GP 1. 4. Exit the Diagnostics, GP 1.

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dC122 Fault History
Description
Displays the history in four categories:
• Document Feeder Jams
• Paper Jams
Figure 1 DC122 SFP Fault History Details Screen
• Failures
• Last 40 Faults 5. Navigate back to the Diagnostics screen using the Left Arrow.
MFP Procedure 6. Exit the Diagnostics, GP 1.
1. Enter the Diagnostics, GP 1.
2. Touch DC122 Fault History.
The following categories are displayed on the Fault History screen. The Chain-Link, Date
& Time, and Total Volume (billing print count when fault occurred) of the selected category
type are displayed on the screen. Category types are:
• Paper Jams
• Document Feeder Jams
• Failures
• Last 40 Faults

NOTE: Various conditions

• Failures that have occurred since the previous exit from the Diagnostics with Exit
(Clear Log) until now will be displayed.
• The Count is reset when exiting from the Diagnostics by using Exit (Clear Log).
• The Total Volume is the value of the Billing counter of the Fault occurrence time.
• When Fault occurs in a printer which doesn’t have output it is displayed with 0.

3. Select any of the Fault History category types to display the Chain-Link, Date & Time, and
Total Volume.
See chapter 2 “Status Indicator RAPs” for a description and remedy of the chain-link fault
code.
4. Touch X to return to the Diagnostics screen.
5. Exit the Diagnostics, GP 1.
SFP Procedure
1. Enter the Diagnostics, GP 1.
2. Navigate to dC122 (SD History) (press the Right Arrow).
3. Navigate to the history categories (press the Right Arrow).
4. Select a history category: Paper Jam or Other Faults (press the Up Arrow or Down
Arrow, then press the Right Arrow).
• If there are no errors in the selected category, Relevant log not available appears
in the display.
• When errors are available, a history screen appears. Scroll through the list of errors
using the Up Arrow or Down Arrow in the history screen. The error details appear as
shown in the Figure 1:
See chapter 2 “Status Indicator RAPs” for a description and remedy of the chain-link
fault code.

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dC122 6-52 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
dC125 Active Faults dC126 System Registration Adjustment
Description Description
Displays the Active Faults. To print the built-in adjustment test pattern, perform measurements at the specified positions,
and then perform any of the following adjustments to obtain the correct positions.
Procedure • Slow Scan % (Measuring position: Lss-Side1/2)
1. Enter the Diagnostics, GP 1. • Side1/Side2 Registration (Measuring position: A, B, C, D-Side1/2)
2. Touch DC125 Active Faults. • Lead Registration (Measuring position: B-Side1/2)
The Chain-Links are displayed on the Active Faults screen. • Side Registration (Measuring position: A-Side1/2)
3. Touch X to return to the Diagnostics screen. MFP Procedure
4. Exit the Diagnostics, GP 1. Printing the Test Pattern
1. Enter the Diagnostics, GP 1.
2. Touch DC126 System Registration Adjustment.
The System Registration Adjustment screen is displayed.
3. Select Paper Supply, then choose the adjusting tray.
4. Select Printout Settings, then touch Print. to print the test pattern (Figure 1).

Figure 1 DC126 System Registration Adjustment Test Pattern

Adjust the Registration

This procedure uses Side Regi as an example. When doing other adjustments, use the rele-
vant location on the test pattern.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-53 dC125, dC126
NOTE: The A, B, C and D locations marked on the test pattern indicate the distance from the
test pattern image to the paper’s edge.

1. Using the test pattern chart which was output from the tray requiring adjustment, measure
the length (in millimeters) of “A” on the printed test pattern Side 1, Figure 2.

Figure 3 Side 2

3. Touch Side Registration, Figure 4.

Figure 2 Side 1

2. Measure the length (in millimeters) of “A” on the printed test pattern Side 2, Figure 3.

Figure 4 Side Registration

4. Select Adjusted Side (ex. Side 1), Figure 5.

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dC126 6-54 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 17. Change the value (press the Up and Down Arrows), then press OK.
18. Respond to the prompt Press OK to run.
19. To adjust the registration, return to Adjustment (press Left Arrow three times).
Adjust the Registration
This procedure uses Side Regi as an example. When doing other adjustments, use the rele-
vant location on the test pattern.

NOTE: The A, B, C and D locations marked on the test pattern indicate the distance from the
test pattern image to the paper’s edge.

1. Using the test pattern chart which was output from the tray requiring adjustment, measure
the length (in millimeters) of “A” on the printed test pattern Side 1, Figure 6.

Figure 5 Adjusted Side

5. Touch +/- to enter the value of A for Side 1 which was measured earlier, or touch A to
open a keypad on which to enter a value.
6. Select Adjusted Side (ex. Side 2).
7. Touch +/- to enter the value of A for Side 2 which was measured earlier, or touch A to
open a keypad on which to enter a value.
8. After setting values for Side 1 and Side 2, touch Adjust.
9. Exit the Diagnostics, GP 1.
SFP Procedure
Printing the Test Pattern
1. Enter the Diagnostics, GP 1.
2. Navigate to Adjustment (press the Down Arrow).
3. Navigate to the list of Adjustment diagnostic functions (press the Right Arrow). Figure 6 Side 1
4. Scroll down to select DC126 Regi. Adj (press the Down Arrow).
5. Navigate to Slow Scan % (press the Right Arrow). 2. Measure the length (in millimeters) of “A” on the printed test pattern Side 2, Figure 7.
6. Navigate to Tray Settings (press the Down Arrow).
7. Navigate to Tray Selection (press the Right Arrow).
8. Navigate to Tray Selection list (press the Right Arrow.
9. Scroll to Tray1, Tray2, or SMH (MSI) (press the Down Arrow), then press OK to select the
tray.
10. Return to Tray Settings (press the Left Arrow twice).
11. Navigate to Color Mode (press the Down Arrow).
12. Navigate to Color Mode selection list (press the Right Arrow).
13. Scroll to 4C or B/W (press the Up or Down Arrows), then press OK.
14. Return to Color Mode (press the Left Arrow).
15. Navigate to Print (press the Down Arrow).
16. Navigate to Quantity (press the Right Arrow).

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-55 dC126
 dC131 NVM Read / Write
Description
To refer to the NVM data and set/modify it.

MFP Procedure
NOTE: The fault will be displayed after the machine reboots.

1. Enter the Diagnostics, GP 1.

2. Touch DC131 NVM Read / Write. to display the NVM Read / Write screen.
3. Enter the Chain-Link number and touch Change, Figure 1.

Figure 7 Side 2

3. Navigate to the list of Adjustment diagnostic functions (press the Right arrow).
4. Scroll down to select DC126 Regi. Adj (press the Down Arrow).
5. Navigate to Slow Scan % (press Right Arrow), then to Side Regist. (press Down Arrow).
6. Navigate to the Side 1-A value-entry screen (press Right Arrow twice). Figure 1 NVM Read/Write
7. Enter the value of Side 1-A measured on the test pattern chart Side 1 (press the Up /
Down Arrows to change the value). 4. The Current Value and the New Value columns are displayed, Figure 2.
8. Navigate to the Side 2-A value-entry screen (press the Left Arrow, then the Down Arrow,
then the Right Arrow).
9. Enter the value of Side 2-A measured on the test pattern chart Side 2 (press the Up and
Down Arrows to change the value).
10. Exit the Diagnostics, GP 1.

Figure 2 Values

5. Enter the value that you wish to change to into the New Value column and touch OK.
6. The entered number is displayed in the Current Value column.
7. Touch Close.

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dC126, dC131 6-56 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
8. Touch X to return to the Diagnostics screen. dC132 Device ID / Billing Data
9. Exit the Diagnostics, GP 1.
Description
SFP Procedure To view and, if required, synchronize the serial and product numbers between the MCU PWB
1. Enter the Diagnostics, GP 1. and ESS PWB when a new MCU PWB or ESS PWB has been installed.
2. Navigate to Adjustment (press the Down Arrow).
The Serial No., Product No., and Billing Counter are held at the following three locations
3. Navigate to the DC131 NVM R/W function’s Chain-Link number-entry screen (press the
respectively:
Right Arrow twice).
4. Enter the component’s Chain-Link number (press the Up/Down and Right/Left Arrows), • MCU PWB (IOT)
then press OK. • EMMC Card (SEEP Data. SYS1)
The current NVM Value appears on the screen. • EMMC Card (NVM Data. SYS2)
5. Change the NVM Value (press the Up/Down and Right/Left Arrows), then press OK. NOTE: Be aware of the following:
An asterisk appears after setting the value. • This function can only be used when a failure has occurred.
6. Exit the Diagnostics, GP 1. • When the three values (IOT, SYS1, SYS2) are the same, there is no need to continue with
this diagnostic function.
• When exiting the Diagnostics after matching up the Serial No., the fault will be cleared
after the machine reboots.

MFP Procedure
1. Enter the Diagnostics, GP 1.
2. Touch DC132 Device ID / Billing Data. to display the Device ID and Billing Data screen,
Figure 1.

Figure 1 Device ID and Billing Data

3. Select the Correct data area (IOT, SYS1 and SYS2) (for example, if the MCU (IOT) PWB
was replaced, select SYS1 or SYS2 for entering the serial numbering in the next step).
4. Enter the last six digits of the Serial Number, Figure 2.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-57 dC131, dC132
 SFP Procedure
NOTE: The DC132 menu item appears in the SFP display only when the related error occurs.

1. Enter the Diagnostics, GP 1.

2. Navigate to Adjustment (press the Down Arrow).
3. Navigate through the list of Adjustment functions to DC132 Set Serial. (press the Right
Arrow, then the Down Arrow).
4. Navigate to the list of adjustable items (press the Right Arrow).
5. Scroll through the list of items to the preferred item (press the Down Arrow).
6. Scroll to TargetPWB (press the Down Arrow).
7. Select TargetPWB (press the Right Arrow).
8. Select the Correct data area (IOT, SYS1 and SYS2) (for example, if the MCU (IOT) PWB
was replaced, select SYS1 or SYS2 for entering the serial numbering in the next step).
9. Press OK to select the displayed data area. An asterisk appears in the display.
10. Press OK to display the value-entry screen.
11. Enter the Serial Number (press the Up/Down Arrows and the Left/Right Arrows), then
press OK.
Figure 2 Serial Number
12. Re-enter the last six digits of the Serial Number, then press OK.
The screen displays Complete.
5. Re-enter the Serial Number, then touch OK, Figure 3.
13. Exit the Diagnostics, GP 1.
14. The machine will reboot.

Figure 3 Re-enter Serial Number

6. Verify that the column data for IOT, SYS1, SYS2 are now all matching.
7. Touch X twice to exit out to the Diagnostics screen.
8. Exit the Diagnostics, GP 1.
9. The machine will reboot.

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dC132 6-58 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
dC135 HFSI Counter (High Frequency Service Item) 4. The Details screen displays the Chain-Link and the Part Name of the parts to be
replaced, as well as the Spec Life, Current Value, Last Replacement, Second Last
(This function is for reference only and is not needed for this product because there are no Replacement, and Third Last Replacement counters, Figure 2.
HFSI items.)

Description
Displays the Spec Life (threshold value) and the Current Value (usage status) of the periodic
replacement parts. You can change the Spec Life and reset the Current Value.

The Job History can be used to record/check the previous three replacements.

See Table 1 for a list of HFSI Counter Items.

Table 1 HFSI Counter Items

Chain Link MFP/SFP Item
950-814 MFP/SFP Belt PV
955-806 MFP DADF Feed Count
955-807 MFP DADF Simplex Feed Count
Figure 2 Counters
955-810 MFP DADF I/L Open Count
955-812 MFP DADF TA Clutch On-Count 5. To reset the Current Value, Touch Reset. The Reset Current Value screen is displayed,
955-828 MFP DADF Feed Clutch On-Count Figure 3.
956-802 MFP IIT Scan Count
956-803 MFP IIT Light Lamp Time
956-804 MFP IIT Lamp Turn On Count

Procedure
1. Enter the Diagnostics, GP 1.
2. Touch DC135 HFSI Counter to display the HFSI Counter screen.
3. Enter the Chain-Link No. or select the parts to be replaced and touch Details, Figure 1.

Figure 3 Values

6. Following the message and tapping Yes updates the last three replacement records in the
HFSI Counter as follows, Figure 4:
a. The Second Last Replacement value is moved to Third Last Replacement.
b. The Last Replacement value is moved to Second Last Replacement.
c. The Current Value value is moved to Last Replacement.
d. The Current Value value is set to 0.

Figure 1 Details

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-59 dC135
 Figure 4 Records Figure 6 Spec Life Value

7. To change the Spec Life, touch Spec Life. This displays the Spec Life screen, Figure 5. 9. Touch X to return to the HFSI Counter screen.
10. Touch X to return to the Diagnostics screen.
11. Exit the Diagnostics, GP 1.

Figure 5 Spec Life

8. Enter the new Spec Life (Max. 8 digits) and touch OK.
The Spec Life value is overwritten with the new Spec Life value, Figure 6.

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dC135 6-60 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
dC140 Analog Component Monitoring • 010-200: Fuser STS Sensor (Center)
1. Enter the Diagnostics, GP 1.
Description
2. Navigate to Fault Diag. (press the Down Arrow).
Monitors the Analog value of the A/D converter sensor, by operating the various components.
3. Navigate to DC140 Monitor (press the Right Arrow).
See Table 1 for the components and their chain-links.
4. Navigate to the Monitor menu items (press the Right Arrow). Component Input appears
Table 1 Input List in the display.
Chain-Link No. Component Command Operation 5. Navigate through the Monitor menu items (press the Up/Down Arrows).
010-200 Fuser STS Sensor (Center) 04 :Monitor 01 :Start Monitor menu items include the following:
02 :Stop • Component Input: Displays an input screen for chain-link numbers (see Table 1).
010-203 Fuser STS Sensor (Side) 04 :Monitor 01 :Start Use the arrow buttons to enter a chain-link number for a component, then press OK.
02 :Stop An asterisk appears next to the entered number.
046-200 Transfer Roller (2nd Bias Transfer Roll) 04 :Monitor 01 :Start • Component List: Displays all components to be monitored.
Current Monitor 02 :Stop To start monitoring, press OK.
046-201 BK 1ST Bias Transfer Roll Current Monitor 04 :Monitor 01 :Start To stop monitoring, press Stop.
02 :Stop • Delete All: Ends monitoring all components.
091-201 Environment Sensor Humidity 04 :Monitor 01 :Start 6. Continue the example by choosing the Component Input screen (press the Up/Down
02 :Stop Arrows, then the Right Arrow).
091-202 Environment Sensor Temperature 04 :Monitor 01 :Start 7. Enter the chain-link number 046-200 (Bias Transfer Roller Current) and press OK. An
02 :Stop asterisk appears in the display showing the value is set.
092-200 RAD VDIF 04 :Monitor 01 :Start Use the Up/Down Arrows to change the value at the cursor’s position, and the Left/Right
02 :Stop Arrows to change the cursor’s position.
092-201 RAD VSP 04 :Monitor 01 :Start 8. To start monitoring, press OK. The Bias Transfer Roller Current value appears under
02 :Stop Component List.
092-202 RAD Low VSP 04 :Monitor 01 :Start 9. To stop monitoring, press Stop. The Current value is blank.
02 :Stop
10. Return to Component List (press the Left Arrow).
11. Navigate to Component Input (press the Up Arrow).
MFP Procedure 12. Choose Component Input (press the Right Arrow).
1. Enter the Diagnostics, GP 1. 13. Change the chain-link number to 010-200 Fuser STS Sensor (Center) and press OK. An
2. Touch DC140 Analog Monitor. asterisk appears in the display showing the value is set.
The Analog Monitor screen is displayed. 14. To view the chain-link number in the Component List, press OK. The Fuser STS Sensor
3. Touch Chain-Link. value appears under Component List.
4. Enter the Chain-Link No. and touch OK. 15. To start monitoring, press the Down Arrow. The sensor value appears in the display.
5. Touch Start. 16. To stop monitoring, press Stop. The sensor value is blank.
6. The resulting screen displays the following items: 17. Return to Component List (press the Left Arrow).
• Input / Output column: Component type (Input / Output component) 18. Navigate to Delete All (press the Down Arrow).
• Enabled / Disabled column: Operation states - Enabled (Checking in progress) Dis- 19. To stop all monitoring, and delete all component chain-link numbers from the Component
abled (Checking stopped) List, press the Right Arrow, then press OK.
• Level column: Displays the received output level value. 20. Exit the Diagnostics, GP 1.
7. Touch Stop All to stop the component operation.
8. Touch X to return to the Diagnostics screen.
9. Exit the Diagnostics, GP 1.
SFP Procedure
This procedure shows an example executing the following chain-links at the same time:
• 046-200: Bias Transfer Roller Current Monitor

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-61 dC140
dC301 Initialize NVM 6. Select the displayed DC301 NVM Init Area for initialization (press OK).
7. Initialize the NVM value for the selected Area (press OK again). An asterisk appears
Description when the value is initialized (NOTE: this may take several minutes).
To initialize any NVM area. Also, run dC363 “NVM Backup/Restore” prior to initializing the IOT
8. Exit the NVM Init. function (press the Left Arrow twice).
area.
9. Exit the Diagnostics, GP 1. The printer restarts automatically.
MFP Procedure
1. Enter the Diagnostics, GP 1.
2. Touch DC301 Initialize NVM.
3. The Initialize NVM screen is displayed with the following items (in the "Option" column in
Table 1 below):
Table 1 NVM Options
Option Description Comments
IOT1 NVMs associated with the engine
IOT2 Does not apply / function. Do not use.
Finisher Does not apply / function. Do not use.
IFM Does not apply / function. Do not use.
ISS-IIT/IPS NVMs associated with the IIT Scanner
and DADF
IISS-Extension Does not apply / function. Do not use.
Input Device Does not apply / function. Do not use.
Sys-System Resets CSE-definable data. If you reset Sys-System, you must also
reset Sys-User.
Sys-User Resets user-definable data. If you reset Sys-User, you must also reset
Sys-System.
Fault Counter Does not apply / function. Do not use.
HCS 1 Does not apply / function. Do not use.
HCS 2 Does not apply / function. Do not use.
PFIM Does not apply / function. Do not use.
After NVM initialize and reboot, check the Embedded Web Server. If it's not func-
NOTE: tional, go into diagnostics --> dc131 and check 790-900. If it is 0, change to 1 and
reboot machine. Then verify that Embedded Web Server is working again.
4. Select the area to be initialized then touch Start.
5. Follow the message shown on the Initialize NVM screen, then touch Yes or No.
6. Touch X to return to the Diagnostics screen.
7. Exit the Diagnostics, GP 1.
SFP Procedure
1. Enter the Diagnostics, GP 1.
2. Navigate to Adjustment (press the Down Arrow).
3. Navigate to DC301 NVM Init. (press the Right arrow, then press the Down arrow).
4. Navigate to the NVM Init. Area > SysUser (press the Right arrow twice).
5. Scroll through the NVM Init Areas (press the Up/Down Arrows).
• SysSystem: Resets CSE-definable data
• SysUser: Resets user-definable data.
• IOT: NVMs associated with the engine.

NOTE: After exiting diagnostics, reboot the device.

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dC301 6-62 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
dC305 Panel Diagnostics The LED is turned on with the specified display-pattern.
4. Touch All Off and the LED is turned off.
Description
5. Touch < to return to the Panel Diagnostics screen.
To perform diagnosis of the LED / Audio which is implemented in the UI Panel.
When Audio Test is selected
MFP Procedure 1. Touch Audio Test, Figure 3.

1. Enter the Diagnostics, GP 1.

2. Touch DC305 Panel Diagnostics.
The Panel Diagnostics screen is displayed.
3. Touch LED Test or Audio Test.
When the LED Test is selected
1. Touch LED Test, Figure 1.

Figure 3 Audio Test

2. Specify the audio volume (three steps), Figure 4.

Figure 1 LED Test

2. Select the LED to be diagnosed, Figure 2.

Figure 4 Volume

3. Select the Audio pattern to be diagnosed and touch the button, Figure 5.
The Audio sounds with the specified volume and pattern.

Figure 2 LED Selection

3. Select the display-pattern of the LED and touch Off or Steady On.

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 Figure 5 Pattern

4. Touch < to return to the Panel Diagnostics screen.

5. Touch X to return to the Diagnostics screen.
6. The machine will reboot. Select “Reboot now”.
SFP Procedure
For the SFP, see Table 1 for LED Test Patterns, and see Table 2 for Buzzer Sound Patterns.

Table 1 SFP LED Test Patterns

LED Test Areas Test Pattern
Power LED On, Flash, Breathing Low, Breathing High
Print LED On, Flash
Error LED On, Flash
Interaction LED On, Flash

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dC305 6-64 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Table 2 SFP Buzzer Sound Patterns dC330 Component Control
Pattern No. Pattern Description
Pattern 1 Continuous Beep
Displays the logic state of Input Component input signals (Table 1) and operates the Output
Pattern 2 Short Beep
Components (Table 2).
Pattern 3 Short, Long Beep
Pattern 4 2 Short Beeps
Table 1 Input List
Pattern 5 Long Beep
Pattern 6 2 Long Beeps Chain-Link Component Command Operation
Pattern 7 5 Long Beeps 010-200 Fuser Relay Enable 04 :Monitor 01 :Start
Pattern 8 5 Long Beeps, Repeating 02 :Stop
Pattern 9 5 Long Beeps, Repeating
041-300 Inter Lock Side Cover 04 :Monitor 01 :Start
Pattern 10 5 Short Beeps, Repeating
02 :Stop
Pattern 11 5 Short Beeps, Repeating
041-301 Inter Lock Rear Cover 04 :Monitor 01 :Start
1. Enter the Diagnostics, GP 1. 02 :Stop
2. Navigate to Fault Diag (press the Down Arrow). 042-200 Main Fan Alarm 04 :Monitor 01 :Start
02 :Stop
3. Navigate to DC305 Panel Diag (press the Right Arrow, then the Down Arrow).
042-201 Sub Fan Alarm 04 :Monitor 01 :Start
4. Navigate to the LED Check (press the Right Arrow).
02 :Stop
5. Scroll between LED Check and Buzzer Check (press the Up/Down Arrows), then choose
071-100 Bypass (MSI) No Paper Sensor 04 :Monitor 01 :Start
one of them (press the Right Arrow).
02 :Stop
• LED Check:
071-101 Tray1 No Paper Sensor 04 :Monitor 01 :Start
a. Scroll through the LED Check Test Areas: Power, Print, Error, Interaction
02 :Stop
(press the Down Arrow).
071-103 Regi Sensor 04 :Monitor 01 :Start
b. Select an LED Check Test Area (press the Right Arrow). See Table 1. 02 :Stop
c. Scroll through the LED Test Patterns (press the Down Arrow). See Table 1. 071-104 Exit Sensor 04 :Monitor 01 :Start
d. After choosing a test area and pattern, select a command: 02 :Stop
– Press OK to start testing. 071-109 Option Feeder1 Size Sensor0 04 :Monitor 01 :Start
– Press Stop to stop testing. 02 :Stop
• Buzzer Check: 071-110 Option Feeder1 Size Sensor1 04 :Monitor 01 :Start
a. Scroll through the Buzzer Check Pattern Numbers: Pattern 1- Pattern 11 02 :Stop
(press the Up/Down Arrows). 071-111 Option Feeder1 Size Sensor2 04 :Monitor 01 :Start
b. Select a Buzzer pattern (press the Right Arrow). See Table 2. 02 :Stop
c. Scroll through the Sound Volumes (press the Down Arrow). See Table 2. 071-112 Option Feeder1 No Paper Sensor 04 :Monitor 01 :Start
d. After choosing a pattern and volume, select a command: 02 :Stop

– Press OK to start testing. 071-113 Option Feeder1 Path Sensor 04 :Monitor 01 :Start
02 :Stop
– Press Stop to stop testing.
071-200 Main Motor Alarm (1) 04 :Monitor 01 :Start
6. Exit the Diagnostics, GP 1. 02 :Stop
071-201 Sub Motor Alarm (1) 04 :Monitor 01 :Start
02 :Stop
071-202 Option Feeder1 Motor Alarm (1) 04 :Monitor 01 :Start
02 :Stop
094-200 Drum Cartridge Retract Sensor 04 :Monitor 01 :Start
02 :Stop
094-201 K Belt Retract Sensor 04 :Monitor 01 :Start
02 :Stop

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 Table 1 Input List Table 2 Output List
Chain-Link Component Command Operation Enable
++24VDC
094-202 Waste Cartridge Full Sensor 04 :Monitor 01 :Start
(041-001) CAUTION
02 :Stop
Chain-Link Component O: yes Cyclic motion is not an available option.
X: no DO NOT attempt to run.
(1) The motor must be turned following its limitations.

Table 2 Output List 071-001 Bypass (MSI) O Auto OFF

Feed Solenoid See table note (1)
Enable
++24VDC 071-002 Tray1 Feed O Auto OFF
(041-001) CAUTION Clutch Enable a Motor Output Command first:
Chain-Link Component O: yes Cyclic motion is not an available option. - 071-069: Motor (Normal: Main&Sub)
X: no DO NOT attempt to run. - 071-070: Motor (Slow Speed 1: Main&Sub
See table note (1)
071-003 Take Away Clutch O Enable a Motor Output Command first:
010-001 Fuser Relay X Note:
- 071-069: Motor (Normal: Main&Sub)
Do not turn Main-Motor on under OFF state.
- 071-070: Motor (Slow Speed 1: Main&Sub
Main-Motor should be turned on after waiting
See table note (1)
more than 15 seconds after Fuser-Relay is
turned on. 071-004 Regi Clutch O Enable a Motor Output Command first:
- 071-069: Motor (Normal: Main&Sub)
041-001 Low Voltage X When OFF state, start using with ++24VDC
- 071-070: Motor (Slow Speed 1: Main&Sub
Power Supply turned on, since Motor or Fan will not rotate if
See table note (1)
++24VDC +24VDC is off. When +24VDC is turned on
under machine fault condition, great care is 071-005 Exit Clutch O Enable a Motor Output Command first:
required and if something abnormal happens, - 071-069: Motor (Normal: Main&Sub)
turn the power off immediately. - 071-070: Motor (Slow Speed 1: Main&Sub
042-001 Main Fan (Nor- X See table note (1)
mal) 071-006 Invert Clutch O Enable a Motor Output Command first:
- 071-069: Motor (Normal: Main&Sub)
042-002 Main Fan (Half) X
- 071-070: Motor (Slow Speed 1: Main&Sub
046-001 HVPS_Clock X See table note (1)
046-002 DBAC_Clock X 071-007 Duplex Clutch O Enable a Motor Output Command first:
046-003 TR_Clock X - 071-069: Motor (Normal: Main&Sub)
061-001 LPH Forcing X CAUTION - 071-070: Motor (Slow Speed 1: Main&Sub
Lighting (All solid Uninstall the Drum unit when LPH is forcibly See table note (1)
image) lighted. When LPH is forcibly lighted while 071-010 Option Feeder1 O See table note (1)
Drum unit is installed and Drum operation is Motor (Normal)
stopped, light-induced fatigue of photorecep- 071-011 Option Feeder1 O See table note (1)
tor will occur. Motor (Slow
-061-001: Light the LPH forcibly (Cin100%) Speed 1)
-061-002: Light the LPH forcibly (Cin50%) 071-014 Option Feeder1 O Auto OFF
-061-003: Only thyristor transfer is performed Feed Clutch See table note (1)
061-002 LPH Forcing X 071-015 Option Feeder1 O See table note (1)
Lighting Take Away Clutch
(Cin50%)
061-003 LPH Forcing X
Lighting (Thyris-
tor transfer)

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 Table 2 Output List Table 2 Output List
Enable Enable
++24VDC ++24VDC
(041-001) CAUTION (041-001) CAUTION
Chain-Link Component O: yes Cyclic motion is not an available option. Chain-Link Component O: yes Cyclic motion is not an available option.
X: no DO NOT attempt to run. X: no DO NOT attempt to run.

071-061 Main Motor (Nor- O In case only Main Motor is rotated, friction 093-004 Yellow Toner Dis- O In case Dispense Motor is operated indepen-
mal) scratch between YMC Drums (driven by Sub pense Motor dently, there is a risk that toner gets blocked
071-062 Main Motor (Slow O Motor) and Transfer Belt occurs. In case only (Normal) in the dispenser route. Dispense Motor needs
Speed 1) Main Motor needs to be rotated, uninstall 093-005 Yellow Toner Dis- O to be operated when Main&Sub Motors are
YMC Drum units or Transfer Belt unit or oper- pense Motor operated. And if the Dispense Motor is oper-
ate 1st Bias Transfer Roll YMC Retract first. (Half) ated for long period of time, contamination
And in case only Drum unit or only Transfer inside of the machine or fog on paper will
093-006 Magenta Toner O
Belt unit is rotated for long period of time, occur by toner cloud. So check the status fre-
Dispense Motor
there is a risk that cleaning blade is damaged quently.
(Normal)
or turned up. Maximum length of Drum unit or See table note (1)
093-007 Magenta Toner O
Transfer Belt unit is rotation time is approxi-
Dispense Motor
mately 60 seconds.
(Half)
See table note (1)
093-008 Cyan Toner Dis- O
071-065 Sub Motor (Nor- O In case only Subn Motor is rotated, friction
pense Motor
mal) scratch between YMC Drums (driven by Main
(Normal)
071-066 Sub Motor (Slow O Motor) and Transfer Belt occurs. In case only
Sub Motor needs to be rotated, uninstall 093-009 Cyan Toner Dis- O
Speed 1)
YMC Drum units or Transfer Belt unit or oper- pense Motor
ate 1st Bias Transfer Roll YMC Retract first. (Half)
And in case only Drum unit or only Transfer 093-010 Black Toner Dis- O
Belt unit is rotated for long period of time, pense Motor
there is a risk that cleaning blade is damaged (Normal)
or turned up. Maximum length of Drum unit or 093-011 Black Toner Dis- O
Transfer Belt unit is rotation time is approxi- pense Motor
mately 60 seconds. (Half)
See table note (1)
094-001 Drum Cartridge O Auto OFF
071-069 Motor (Nor- O In case only Drum unit or only Transfer Belt Retract Solenoid Enable a Motor Output Command first:
mal:Main&Sub) unit is rotated for long period of time, there is - 071-069: Motor (Normal: Main&Sub)
a risk that cleaning blade is damaged or - 071-070: Motor (Slow Speed 1: Main&Sub
turned up. Maximum length of Drum unit or See table note (1)
Transfer Belt unit is rotation time is approxi-
094-002 K Belt Retract O Auto OFF
mately 60 seconds.
Clutch Enable a Motor Output Command first:
See table note (1)
- 071-069: Motor (Normal: Main&Sub)
071-070 Motor (Slow O See table note (1) - 071-070: Motor (Slow Speed 1: Main&Sub
Speed See table note (1)
1:Main&Sub)
094-003 Belt Color Mode O Sequence operation. Auto OFF.
(1st Bias Trans- See table note (1)
fer Roll YMC
Contact)

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 Table 2 Output List • 071-069: Motor (Normal: Main&Sub)
Enable CAUTION
++24VDC Avoid damaging the cleaning blade. If entering chain-link numbers for the Drum or Transfer
(041-001) CAUTION Belt units, do not rotate the Drum or the Transfer Belt units for more than 60 seconds.
Chain-Link Component O: yes Cyclic motion is not an available option. 1. Enter the Diagnostics, GP 1.
X: no DO NOT attempt to run.
2. Navigate to Fault Diag (press the Down Arrow).
3. Navigate to DC330 Components (press the Right Arrow, then the Down Arrow).
094-004 Belt Mono- O Sequence operation.Auto OFF.
4. Navigate to the Component Input screen for entering a chain-link number (press the
chrome Mode See table note (1)
Right Arrow twice).
(1st Bias Trans-
5. Following the example, enter the chain-link number 041-001 (Low Voltage Power Supply
fer Roll YMC
+24VDC) and press OK. An asterisk appears when the value is set.
Retract)
Use the Up/Down Arrows to change the value at the cursor position, and the Left/Right
Arrows to change the cursor’s position.
MFP Procedure
1. Enter the Diagnostics, GP 1. NOTE: To use other chain-link numbers, see Table 1 for Input Components and Table 2
for Output Components.
2. Touch DC330 Component Control to display the Component Control screen.
CAUTION 6. To run the selected component, press OK. In this example, the chain-link 041-001
Do not use the Cyclic Motion feature in this function. It is not functional and could cause appears in the Component List screen and +24VDC turns on.
errors. 7. To enter the second chain-link in the example, return to the Component Input screen
(press the Left Arrow, the Up Arrow, then the Right Arrow).
NOTE: Two or more components can be run at the same time. This is useful when it’s neces-
8. Following the example, enter the chain-link number 071-069 (Motor (Normal: Main&Sub))
sary to enable +24VDC before running other components. To run two or more components
and press OK. An asterisk appears when the value is set.
using the following steps, start the first component, then start the next component.
9. To run the selected component, press OK. In this example, the chain-link 071-069
3. Touch Chain-Link. appears in the Component List and the motor turns.
CAUTION 10. To view all chain-link numbers in the Component List, press the Down Arrow.
Avoid damaging the cleaning blade. If entering chain-link numbers for the Drum or Transfer 11. To stop the components from running, stop the motor first, then turn off the +24VDC:
Belt units, do not rotate the Drum or the Transfer Belt units for more than 60 seconds. a. Display the chain-link number 071-069 in the Component List screen, then press
Stop. The motor stops.
4. Enter the chain-link number of the Input/Output components (Table 1 and Table 2) using
the keypad and touch OK. b. Display the chain-link number 041-001 in the Component List screen, then press
Stop. The +24VDC turns off.
5. Touch Start. The component will operate.
• The status of the latest turned ON component is displayed on the screen. 12. To delete all chain-link numbers from the Component List:

• A beep will sound according to the status of input components. The volume can be a. Navigate to the Delete All screen (press the Left Arrow, then the Down Arrow).
set by selecting Volume. b. Navigate to the Delete All > Press OK to run command (press the Right Arrow).
• Input / Output column (component type), Status column (Operation status: High/ c. Press OK. The values in the Component List disappear. In this example, this
Low), and Counter column (Operation Count) are displayed on the Component deletes 041-001 and 071-069 at the same time.
Control screen. 13. Exit the Diagnostics, GP 1.
6. If running additional components, repeat the steps to enter their chain-link codes and start
each component.
7. When finished operating components, touch Stop All to stop all component operations, or
the Trash Can icon to stop an individual component operation.
8. Touch X to return to the Diagnostics screen.
9. Exit the Diagnostics, GP 1.
SFP Procedure
This procedure demonstrates an example executing the chain-links for the following two com-
ponents at the same time:
• 041-001: Low Voltage Power Supply +24VDC

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dC330 6-68 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
dC362 Restore NVM Values dC363 NVM Backup/Restore
CAUTION Description
Do not use. This function does not operate. See dC363. To back up / restore the NVM Values.

Use this function when exchanging the MCU. Back up NVM values before removing the MCU,
then restore NVM values after replacing the MCU. Do not use when exchanging the ESS. Use,
also when initializing the IOT area with dC301.

MFP Procedure
1. Enter the Diagnostics, GP 1.
2. Touch DC363 NVM Backup Restore.
The NVM Backup Restore screen is displayed.
3. Touch Back Up Files or Restore Files, then touch Start, Figure 1.

Figure 1 Files

4. Follow the message shown on the Back Up / Restore NVM screen, then touch Yes or
No.
5. Touch X to return to the Diagnostics screen.
6. Exit the Diagnostics, GP 1.
SFP Procedure
1. Enter the Diagnostics, GP 1.
2. Navigate to Adjustment (press the Down Arrow).
3. Navigate to DC363 IOT NVM (press the Right Arrow, then the Down Arrow).
4. Navigate to the DC363 IOT NVM commands (press the Right arrow).
5. Select the Backup or Restore command (press the Up/Down Arrows, then press the
Right Arrow).
6. After selecting a command the screen displays Press OK to run.
7. To run the command, press OK. The screen displays Completed when the process has
finished.
8. Exit the Diagnostics, GP 1.

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dC500 Blank Page Threshold Value dC612 Print Test Pattern
Description Description
To set the value that is used to determine what is a blank document when performing blank Prints a Test Pattern that is stored in the printer for checking image quality and isolating prob-
page detection for Fax machines. lems.

(For machines that are frequently used by visually impaired users, the CE performs document NOTE: Perform this operation after verifying that there is enough paper loaded in the Tray to
background settings using this tool.) be used. (If the No Paper condition occurs during the execution, a printing failure may occur on
the paper that is being run. The paper used during this function is not counted.)
Procedure
1. Enter the Diagnostics, GP 1.
MFP Procedure
1. Enter the Diagnostics, GP 1.
2. Touch DC500 Blank Page Threshold Value.
2. Touch DC612 Print Test Pattern. to display the Print Test Pattern screen.
The Blank Page Threshold Value screen is displayed.
3. Set the values for the following parameters (see Table 1 and Table 2).
3. Follow the message and place a blank sheet of paper (A or A4) on the DADF.
4. Touch Start. NOTE: Test patterns require specific settings for some of these parameters.
5. The DADF does a one-sided scan, the Threshold Value Coefficient is displayed and set.
• Pattern Number
6. Touch X to return to the Diagnostics screen.
• Quantity
7. Exit the Diagnostics, GP 1. • Paper Supply
• Output Color
• Cin%
• Screen
• 2-Sided
4. Touch Start.

NOTE: If the settings for a test pattern are wrong, the message appears: (Invalid parame-
ter. Please re-enter.) and the Print Test Pattern cannot be performed. In this case, change
the settings and repeat the test print.

5. Touch X to return to the Diagnostics screen.

6. Exit the Diagnostics, GP 1.
SFP Procedure
1. Enter the Diagnostics, GP 1.
2. Navigate to Fault Diag. (press the Down Arrow).
3. Navigate to DC612 PatternPrt (press the Right Arrow, then the Down arrow).
4. Navigate to the Pattern screen for selecting a test pattern (press the Right arrow twice)
5. To select a test pattern, enter a test pattern number, then press OK. See Table 1 and
Table 2 for available patterns. An asterisk appears when the number is set.
Use the Up/Down Arrows to change the value at the cursor position, and the Left/Right
Arrows to change the cursor’s position.
6. To continue entering values for other test pattern settings, press the Left Arrow.
Press the Up/Down Arrows to scroll through the settings. Press the Right Arrow to select
a setting. These are the basic settings. Others may appear depending on set values:
• Quantity
• Tray
• Simp/Dup

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dC500, dC612 6-70 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
7. To change the default value for a setting, press the Right Arrow to access the setting, then Table 1 Commonly Used Test Patterns
press the Up/Down Arrows and press OK to set the value. An asterisk appears when the
No. Pattern name / Image Settings
value is set.
21 • Quantity: 1-999
8. Continue changing the setting values if needed.
9. To print the test pattern, scroll through the list of settings to Press OK to run, then press • Paper Supply:
OK. – 8.5x11 Bypass
10. Exit the Diagnostics, GP 1. – 8.5x11 Tray 1
Pattern Numbers and Images • Output Color: 4C: Full Color

Table 1 includes the print test patterns commonly used to check image quality and isolate prob- • Cin%: (use default)
lems. The table gives the test pattern numbers, names, pattern images, and parameter set- • Screen: (use default)
tings. See Table 2 for a list of additional test patterns available in the printer. • 2-Sided: 1-Sided
Figure 4 Blank print (no
Table 1 Commonly Used Test Patterns image)
No. Pattern name / Image Settings 51 • Quantity: 1-999
• Paper Supply:
1 • Quantity: 1-999
– 8.5x11 Bypass
• Paper Supply:
– 8.5x11 Tray 1
– 8.5x11 Bypass
• Output Color:
– 8.5x11 Tray 1
– Black (Mono)
• Output Color: Black (Mono)
– 4C: Full Color
• Cin%: (use default)
• Cin%: (use default)
• Screen: (use default) Figure 5 Manufacturing
• Screen: Standard / Gradation / Fineness
• 2-Sided: (choose preference) test patterns
• 2-Sided: (choose preference)
Figure 1 Grid
56 • Quantity: 1-999
14 • Quantity: 1-999
• Paper Supply:
• Paper Supply:
– 8.5x11 Bypass
– 8.5x11 Bypass
– 8.5x11 Tray 1
– 8.5x11 Tray 1
• Output Color: 4C: Full Color
• Output Color: 4C: Full Color
• Cin%: (use default)
• Cin%: (use default)
• Screen: Standard / Gradation / Fineness
• Screen: (use default)
• 2-Sided: (choose preference)
• 2-Sided: (choose preference) Figure 6 YMCKRGB gra-
Figure 2 YMCK half-tone
dation
15 • Quantity: 1-999
• Paper Supply:
– 8.5x11 Bypass
– 8.5x11 Tray 1
• Output Color: 4C: Full Color
• Cin%: (use default)
• Screen: (use default)
• 2-Sided: 1-Sided
Figure 3 YMCK 100%

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 Table 1 Commonly Used Test Patterns Table 1 Commonly Used Test Patterns
No. Pattern name / Image Settings No. Pattern name / Image Settings
59 • Quantity: 1-999 280 • Quantity: 1-999
• Paper Supply: • Paper Supply:
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: • Output Color: 4C: Full Color
– R: Red • Cin%: (use default)
Figure 7 Solid fill (full / – G: Green • Screen: Special Usage
half-tone) – B: Blue • 2-Sided: 1-Sided
– C: Cyan
Figure 10 All bundle
– M: Magenta
print out (A4)
– Y: Yellow
281 • Quantity: 1-999
– K: Black (Color)
• Paper Supply:
– 3C: 3 Color
– 8.5x11 Bypass
– 4C: Full Color
– 8.5x11 Tray 1
– BW: Black (Mono)
• Output Color: 4C: Full Color
• Cin%: 0-100%
• Cin%: (use default)
• Screen: Standard / Gradation / Fineness
• Screen: Special Usage
• 2-Sided: (choose preference)
• 2-Sided: 1-Sided
64 • Quantity: 1-999
• Paper Supply: Figure 11 All bundle
– 8.5x11 Bypass print out (Inch)
– 8.5x11 Tray 1
• Output Color: 4C: Full Color Additional Test Patterns
• Cin%: (use default) Table 2 includes additional print test patterns that may be useful to check image quality and
• Screen: Standard / Gradation / Fineness isolate problems. The table gives the test pattern numbers, names. and parameter settings.
• 2-Sided: (choose preference)
Figure 8 Pitch (repeat- Table 2 Additional Test Patterns
ing defects) No. Pattern name / Image Settings
66 • Quantity: 1-999 22 LPH Chart LM /Y LPH to • Quantity: 1-999
• Paper Supply: analyze the image defect • Paper Supply:
– 8.5x11 Bypass of Y and Video data
– 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: 4C: Full Color
• Cin%: (use default) • Cin%: (use default)
• Screen: Standard / Gradation / Fineness • Screen: (use default)
• 2-Sided: (choose preference) • 2-Sided: 1-Sided
Figure 9 YMCK (vertical)

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 Table 2 Additional Test Patterns Table 2 Additional Test Patterns
No. Pattern name / Image Settings No. Pattern name / Image Settings
23 LPH Chart LM /M LPH to • Quantity: 1-999 54 C-TRACS Confirmation • Quantity: 1-999
analyze the image defect • Paper Supply: PG (A4/Print) • Paper Supply:
of M and Video data
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: 4C: Full Color
• Cin%: (use default) • Cin%: (use default)
• Screen: (use default) • Screen: Standard / Gradation / Fineness
• 2-Sided: 1-Sided • 2-Sided: (choose preference)
24 LPH Chart LM /C LPH to • Quantity: 1-999 55 C-TRACS Confirmation • Quantity: 1-999
analyze the image defect • Paper Supply: PG (A4/Print) • Paper Supply:
of C and Video data
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: 4C: Full Color
• Cin%: (use default) • Cin%: 0-100%
• Screen: (use default) • Screen: Standard / Gradation / Fineness
• 2-Sided: 1-Sided • 2-Sided: (choose preference)
25 LPH Chart LM /K LPH to • Quantity: 1-999 57 ProconPG(A4)to analyze • Quantity: 1-999
analyze the image defect • Paper Supply: the image defect multi- • Paper Supply:
of BK and Video data value image
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: • Output Color: 4C: Full Color
– K: Black (Color) • Cin%: (use default)
– BW: Black (Mono) • Screen: Standard / Gradation / Fineness
• Cin%: (use default) • 2-Sided: (choose preference)
• Screen: (use default) 58 SDTP124600 (Grid chart • Quantity: 1-999
• 2-Sided: 1-Sided of mono) to check align- • Paper Supply:
ment
53 Total Chart(A4) (Multi- • Quantity: 1-999 – 8.5x11 Bypass
value, 600dpi) • Paper Supply: – 8.5x11 Tray 1
– 8.5x11 Bypass • Output Color:
– 8.5x11 Tray 1 – BW: Black (Mono)
• Output Color: – 4C: Full Color
– BW: Black (Mono) • Cin%: (use default)
– 4C: Full Color • Screen: Standard
• Cin%: (use default) • 2-Sided: (choose preference)
• Screen:
Standard / Gradation / Fineness / Special Usage
• 2-Sided: (choose preference)

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 Table 2 Additional Test Patterns Table 2 Additional Test Patterns
No. Pattern name / Image Settings No. Pattern name / Image Settings
60 Banding chart (A4) • Quantity: 1-999 102 Procon PG/Binary • Quantity: 1-999
• Paper Supply: • Paper Supply:
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: 4C: Full Color
• Cin%: (use default) • Cin%: (use default)
• Screen: Standard / Gradation / Fineness • Screen: Copy Error Diffusion
• 2-Sided: (choose preference) • 2-Sided: 1-Sided
61 HT Drum pitch (A4) • Quantity: 1-999 104 Calibration/Binary (For • Quantity: 1-999
• Paper Supply: creating originals) • Paper Supply:
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: 4C: Full Color
• Cin%: (use default) • Cin%: (use default)
• Screen: Standard / Gradation / Fineness • Screen: Copy Error Diffusion
• 2-Sided: (choose preference) • 2-Sided: 1-Sided
62 Ghost Chart • Quantity: 1-999 106 Calibration/Binary (For • Quantity: 1-999
• Paper Supply: confirming gradation) • Paper Supply:
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: 4C: Full Color
• Cin%: (use default) • Cin%: (use default)
• Screen: Standard / Gradation / Fineness • Screen: Copy Error Diffusion
• 2-Sided: (choose preference) • 2-Sided: 1-Sided
63 Color Regi A4 for mea- • Quantity: 1-999 108 Highlight PG/Binary • Quantity: 1-999
surement • Paper Supply: • Paper Supply:
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: 4C: Full Color
• Cin%: (use default) • Cin%: (use default)
• Screen: • Screen: Copy Error Diffusion
Standard / Gradation / Fineness / Special Usage • 2-Sided: 1-Sided
• 2-Sided: (choose preference) 113 Pre IPS/FS Increment • Quantity: 1-999
65 4-color confirmation chart • Quantity: 1-999 RGB • Paper Supply:
to analyze the image • Paper Supply: – 8.5x11 Bypass
defect
– 8.5x11 Bypass – 8.5x11 Tray 1
– 8.5x11 Tray 1 • Output Color: 4C: Full Color
• Output Color: 4C: Full Color • Cin%: (use default)
• Cin%: (use default) • Screen: Copy Error Diffusion
• Screen: Standard / Gradation / Fineness • 2-Sided: 1-Sided
• 2-Sided: (choose preference)

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 Table 2 Additional Test Patterns Table 2 Additional Test Patterns
No. Pattern name / Image Settings No. Pattern name / Image Settings
117 Pre IPS/SS Increment • Quantity: 1-999 127 Post IPS/Grid/4C • Quantity: 1-999
RGB • Paper Supply: • Paper Supply:
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: 4C: Full Color
• Cin%: (use default) • Cin%: (use default)
• Screen: Copy Error Diffusion • Screen: Copy Error Diffusion
• 2-Sided: 1-Sided • 2-Sided: 1-Sided
122 Pre IPS/Shading Data • Quantity: 1-999 128 Post IPS/Grid/BW • Quantity: 1-999
Color • Paper Supply: • Paper Supply:
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: K: Black (Color)
• Cin%: (use default) • Cin%: (use default)
• Screen: Copy Error Diffusion • Screen: Copy Error Diffusion
• 2-Sided: 1-Sided • 2-Sided: 1-Sided
124 Pre IPS/YMCK Vertical • Quantity: 1-999 129 Post IPS/FSRE/Grid • Quantity: 1-999
Stripes • Paper Supply: • Paper Supply:
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: 4C: Full Color
• Cin%: (use default) • Cin%: (use default)
• Screen: Copy Error Diffusion • Screen: Copy Error Diffusion
• 2-Sided: 1-Sided • 2-Sided: 1-Sided
125 Pre IPS/8-Shaded Patch • Quantity: 1-999 130 Post IPS/FSRE/Diagonal • Quantity: 1-999
• Paper Supply: Grid • Paper Supply:
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: 4C: Full Color
• Cin%: (use default) • Cin%: (use default)
• Screen: Copy Error Diffusion • Screen: Copy Error Diffusion
• 2-Sided: 1-Sided • 2-Sided: 1-Sided
126 Pre IPS/Solid • Quantity: 1-999 168 Copy ED 24 Shades Patch • Quantity: 1-999
• Paper Supply: FC1600 • Paper Supply:
– 8.5x11 Bypass – 8.5x11 Bypass
– 8.5x11 Tray 1 – 8.5x11 Tray 1
• Output Color: 4C: Full Color • Output Color: 4C: Full Color
• Cin%: (use default) • Cin%: (use default)
• Screen: Copy Error Diffusion • Screen: Copy Error Diffusion
• 2-Sided: 1-Sided • 2-Sided: 1-Sided

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 Table 2 Additional Test Patterns dC671 Registration Measuring Cycle
No. Pattern name / Image Settings Description
169 Copy ED 24 Shades Patch • Quantity: 1-999 To measure the color registration for four colors and display the status by indicating OK/NG
FC2 • Paper Supply: (Check or Adjustment).
– 8.5x11 Bypass
This cycle performs the color registration measurement that includes the detection of AC com-
– 8.5x11 Tray 1
ponent to determine the condition of AC control (Drum Drive, Belt Drive, and Belt Steering,
• Output Color: 4C: Full Color
etc), which is one of the color registration components.
• Cin%: (use default) • Performs registration measurement to determine the condition of the AC control.
• Screen: Copy Error Diffusion • Checks that the Belt control, etc. are operating normally.
• 2-Sided: 1-Sided
• Measures/displays the amount of color shift relative to Black in the Fast Scan/Slow Scan
170 Copy ED 24 Shades Patch • Quantity: 1-999 direction.
BW • Paper Supply: • Displays the result of comparing OK/NG with the target value.
– 8.5x11 Bypass MFP Procedure
– 8.5x11 Tray 1
1. Enter the Diagnostics, GP 1.
• Output Color: BW: Black (Mono)
2. Touch DC671 Registration Measuring Cycle.
• Cin%: (use default)
The Registration Measuring Cycle screen is displayed.
• Screen: Copy Error Diffusion
3. Touch Start. OK or NG will be displayed in the Result field, Figure 1.
• 2-Sided: 1-Sided
• When NG is displayed, refer to the corresponding FIP and correct the problem.
• If the result is NG for both AC/DC, fix the AC problem first.

Figure 1 Results Field

4. Touch X to return to the Diagnostics screen.

5. Exit the Diagnostics, GP 1.

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dC612, dC671 6-76 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
SFP Procedure dC673 Registration Control Sensor Check Cycle
See Table 1 for details about the items measured by this function. The details include the full Description
name for each measurement item, the unit of measurement, the possible measurement
Checks if the misregistration detection system from the Registration Control (MOB Sensor) is
results, and the target color.
operating normally.
Table 1 Color Registration Measurement Items
This is a self diagnostic cycle to check that the detection system operates properly.
Item Unit Result Note
L-DC-I/O μm OK/NG Target color: Y, M, C To verify that the detection result is Zero Misregistration, the color shift amount is detected
(Lateral DC Misalignment, IN/OUT side) using CUI patch (Cyan monochromaticity) and the misregistration detected in the MOB sensor
is displayed on the UI screen.
L-AC-I/O μm OK/NG Target color: Y, M, C
(Lateral AC Misalignment, IN/OUT side)
This detection result is compared again with the target value to determine the OK/NG result
P-DC-I/O μm OK/NG Target color: Y, M, C
which will be displayed. Correction is not performed.
(Process DC Misalignment, IN/OUT side)
P-AC-I/O μm OK/NG Target color: Y, M, C MFP Procedure
(Process AC Misalignment, IN/OUT side)
1. Enter the Diagnostics, GP 1.
Number of Patterns Detected, IN/OUT side) Block OK/NG Target color: Y, M, C
2. Touch DC673 Registration Control Sensor Check Cycle.
The Registration Control Sensor Check Cycle screen is displayed.
1. Enter the Diagnostics, GP 1.
3. Touch Start.The Value will be displayed along with OK or NG.
2. Navigate to SubSystem Check (press the Down Arrow).
When the measure value is larger than the target value by 10, NG is displayed.
3. Navigate to DC671 RegiMeasure (press the Right Arrow).
When NG, check that Cyan is being printed and install a new CTD Sensor Assembly.
4. To run the registration measurement, press the Right Arrow, then press OK. The screen When Cyan is not being printed, repair the Marking accessories including the Drum Car-
displays Results when the measurement is done. tridge.
5. To view the results, press the Down Arrow. Table 1 shows additional details about the
NOTE: If Cyan is suspected of not printing, Pattern No. 15 - YMCK 100% in dC612 can
measured items. The results appear in the following order:
be used to perform checking.
• L-DC-I
• L-DC-O 4. Touch X to return to the Diagnostics screen.
• L-AC-I 5. Exit the Diagnostics, GP 1.
• L-AC-O SFP Procedure
• P-DC-I See Table 1 for details about the items checked by this function. The details include the full
• P-DC-O name for each checked item, the unit of measurement, and the possible results.
• P-AC-I
Table 1 Registration Control Sensor Check Items
• P-AC-O
• IN/OUT (Number of Patterns Detected) Item Unit Result
6. Exit the Diagnostics, GP 1. L-IN μm OK/NG
(Detected Lateral Misalignment, IN side)
L-OUT μm OK/NG
(Detected Lateral Misalignment, OUT side)
P-IN μm OK/NG
(Detected Process Misalignment, IN side)
P-OUT μm OK/NG
(Detected Process Misalignment, OUT side)

1. Enter the Diagnostics, GP 1.

2. Navigate to SubSystem Check (press the Down Arrow).
3. Navigate to DC673 Regi Check (press the Right Arrow, then the Down Arrow).

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4. To run the registration check, press the Right Arrow, then press OK. The screen displays dC675 Registration Control Setup Cycle
Results when the check is done.
5. To view the results, press the Down Arrow. Table 1 shows additional details about the
Description
checked items. The results appear in the following order: To set the most appropriate Regi Control correction value for skew etc. at the first execution
when replacing the LPH, etc.
• L-IN
• L-OUT
The Setup Cycle is made up of the following two functions:
• P-IN
• Function 1: Performed right after assembling or during field installation or when replacing
• P-OUT a key part. Also, this is a Regi Control Full Cycle that can be performed in the Diag mode
6. Exit the Diagnostics, GP 1. right after the NVM is initialized. Executing this function corrects the Color Registration
into the predefined range. The corrected shift amount for each color is saved in the NVM
and it is displayed at normal completion.
• Function 2: On entering a setup cycle, the IOT does not start. The Regi Control shift cor-
rection amount is displayed automatically on the UI screen and is used as a tool for deter-
mining the cause when a failure occurs.
Perform this diagnostic function for the following operations. After that, perform DC671 Regi
Measuring Cycle.
• LPH replacement/detachment
• Transfer Roller replacement/detachment
• Transfer Belt replacement/detachment
• Drum Cartridge replacement/detachment
If a Fail occurs after performing this cycle, take corrective action on the Fail that has occurred
and then perform the Registration Control Setup again. (The appropriate alignment adjustment
cannot be performed if Registration Control Setup Cycle is not completed successfully.)

MFP Procedure
1. Enter the Diagnostics, GP 1.
2. Touch DC675 Registration Control Setup Cycle.
The Registration Control Setup Cycle screen is displayed.
3. Touch Start. The shift amount for each color is corrected automatically.
4. Touch X to return to the Diagnostics screen.
5. Exit the Diagnostics, GP 1.
SFP Procedure
See Table 1 for details about the items checked by this function. The details include the full
name for each checked item, the unit of measurement, and the possible results.

Table 1 Registration Control Setup Items

Item
Fast Scan Margin (Y, M, C, K)
Slow Scan Margin (Y, M, C, K)
Skew (Y, M, C, K)
BOW (Y, M, C, K)
Temperature
Offset

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dC673, dC675 6-78 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
1. Enter the Diagnostics, GP 1. dC919 Color Balance Adjustment
2. Navigate to SubSystem Check (press the Down Arrow).
Description
3. Navigate to DC675 Regi Setup (press the Right Arrow, then the Down Arrow).
To perform fine adjustment of the center value of the Shadows/Midtones/Highlights output bal-
4. To scroll through the current adjustment values of each item, press the Right Arrow, then
ance for each color Y, M, C and K (Black) for copy images.
press the Down Arrow. The adjusted values for the items appear in the following order:
• Fast Scan Margin (Y, M, C, K) The center of color adjustment in Customer Mode will be changed by this setup.
• Slow Scan Margin (Y, M, C, K) • This adjustment is only applicable to the copy function.
• Skew (Y, M, C, K) • Perform this adjustment only when requested by the customer.
• BOW (Y, M, C, K) Operation Content
• Temperature
• To select the color balance adjustment value from -4 to +4 (9 levels) for the respective
• Offset Shadow, Midtone, and Highlight outputs of each Y, M, C, K (Black) color. 0 is the default
5. To run the Control Setup routine, continue pressing the Down Arrow until the screen dis- value. The image will become lighter from -1 to -4, and darker from +1 to +4.
plays Press OK to run, then press OK. • Image adjustment is carried out in the TRC section of the IIT/IPS according to the set
6. The screen displays the Results when the routine is done. value.
7. Exit the Diagnostics, GP 1. • Keep the set value as the NVM of the IISS.
• When the Output Color is BW, the adjustment value for K becomes effective.
Procedure
1. Enter the Diagnostics, GP 1.
2. Touch DC919 Color Balance Adjustment. The Color Balance Adjustment screen is dis-
played.
3. Change the respective Shadow, Midtone, and Highlight values for each color within the
range of -4 to +4 then touch Start, Figure 1.

Figure 1 Values

4. Touch X to return to the Diagnostics screen.

5. Exit the Diagnostics, GP 1.
6. Make a copy/print and confirm that the image quality meets the customer’s request.

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dC924 TRC Adjust 4. Navigate to the toner density adjustment screens (press the Right Arrow). The first toner
adjustment screen is for the Y toner color.
Description 5. To adjust density, move the cursor’s position to the current value (press the Right/Left
Manual Density Adjustment sets the offset amount of the ADC-LUT created by the ADC patch Arrows), then change then change the value (press the Up/Down Arrows). Do this for
and finely adjusts the gradation. each of the groups L, M, and H.
Range is 000 to 127 (higher values make the toner density darker)
NOTE: Perform this adjustment only when requested by the customer.
6. To set the new value, press OK. An asterisk appears when the value is set.
NOTE: When performing this adjustment, make sure that there is no problem with the IOT. 7. To move to the remaining toner colors to be set (M, C, K), press the Down Arrow, then
After performing the Calibration, perform adjustment only for density, especially highlight or change and set the density values.
central gradation when necessary.
8. Exit the Diagnostics, GP 1.
MFP Adjustment Overview and Procedure 9. Make a copy/print and confirm if the image quality meets the customer’s request.
• The gradation adjustment amount can be set from the screen in 1/128 units (-128 to
+127) for the L/M/H gradation of each color Y, M, C and K. (0 indicates no adjustment. +
numbers increase the density, and - numbers reduce the density).
• The actual ADC_LUT change takes place during the ADC_LUT calculation after the next
ADC patch is created. Therefore, perform checking, e.g. by performing PCON_ON_Print
output.
• The switch Target on the screen can be used to individually set whether TRC_Adjust
applies to Print or Copy.
• Upon entering the adjustment screen, the M LUT NVM Value for the L/M/H of each color
Y, M, C and K and the status of the switch Target will be displayed.
• The M LUT NVM Value for each color can be changed on the adjustment screen.
• None, Copy Jobs Only, or Copy & Print Jobs is displayed for the status of the switch
Target. This setting can be changed from the screen.
• Tapping Start updates the NVM according to the M LUT NVM Value and Target status
that are displayed on the screen.
• Only the NVM for M LUT NVM Value and Target is updated. The ADC_LUT is not
updated.
MFP Procedure
1. Enter the Diagnostics, GP 1.
2. Touch DC924 TRC Adjust. The TRC Adjust screen is displayed.
3. Touch Target and select an option from the following:
• None
• Copy Jobs Only
• Copy & Print Jobs
4. Select the target color and change each value (-129 to +127), then touch Adjust to save
the new value(s).
5. Touch X to return to the Diagnostics screen.
6. Exit the Diagnostics, GP 1.
7. Make a copy/print and confirm that the image quality meets the customer requirements.
SFP Procedure
1. Enter the Diagnostics, GP 1.
2. Navigate to MAX Setup (press the Down Arrow).
3. Navigate to DC924 Adjust TRC (press the Right arrow).

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dC924 6-80 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
dC939 Procon On / Off Print Table 1 List of Set Values

Description Value Y Value M Value C Value K Other

The Procon On/Off Print consists of the following two modes. SAD Value SAD Value SAD Value SAD Value Humidity
• Procon "On" Print: This is a Print mode that uses the current Procon Data with the Procon TRC 2 Target TRC 2 Target TRC 2 Target TRC 2 Target -
(Process Control) Soft enabled and the TRC Adjustment enabled. TRC 2 Value TRC 2 Value TRC 2 Value TRC 2 Value -
• Procon "Off" Print: This is a Print mode that uses only the features processed by the IOT TRC 1 Target TRC 1 Target TRC 1 Target TRC 1 Target -
and with the Procon, etc. all turned OFF. TRC 1 Value Trc 1 Value TRC 1 Value TRC 1 Value -
By comparing the above two modes, it is possible to identify whether the current print image LD Power LD Power LD Power LD Power -
quality is being affected by an image quality failure at the Procon, etc. or an image quality fail-
Bias Setting Bias Setting Bias Setting Bias Setting -
ure due to the status of the IOT elements.
TC Target TC Target TC Target TC Target -
Perform Procon "On" Print when the MOB_ADC (TMA) Assembly, LPH Assembly, ADC Sen- TC Value TC Value TC Value TC Value -
sor, MCU PWB, or HVPS PWB has been replaced.
Confirming the Set Value
MFP Procedure 1. Enter the Diagnostics, GP 1.
Procon "On" Print Procedure 2. Navigate to MAX Setup (press the Down Arrow).
1. Enter the Diagnostics, GP 1. 3. Navigate to DC939 Pcon Print (press the Right Arrow, then the Down Arrow).
2. Touch DC939 Procon On / Off Print. 4. Navigate to Value to view the set values shown in Table 1 (press the Right Arrow twice).
The Procon On / Off Print screen is displayed. 5. To view the value settings, press the Down Arrow.
3. Touch Procon-On Print. 6. Exit the Diagnostics, GP 1.
4. Load paper into Tray 1 and touch Start. Turning Procon Print On/Off
One sheet of the built-in PG Pcon PG is output and the execution result is displayed. 1. Enter the Diagnostics, GP 1.
5. Check the image quality of the print in Procon ON status with the data displayed in image 2. Navigate to MAX Setup (press the Down Arrow).
quality. 3. Navigate to DC939 Pcon Print (press the Right Arrow, then the Down Arrow).
6. Touch X to return to the Procon On / Off Print screen. 4. Navigate to Procon-On Print or Procon-Off Print (press the Right Arrow, then the Down
7. Touch < to return to the Diagnostics screen. Arrow once or twice).
8. Exit the Diagnostics, GP 1. 5. To run the selected Procon Print command, press the Right Arrow, then press OK.
Procon "Off" Print Procedure The screen displays In progress then the printer prints the built-in pattern and updates
the measurements.
1. Enter the Diagnostics, GP 1.
2. Touch DC939 Procon On / Off Print. 6. Check the image quality.

The Procon On / Off Print screen is displayed. 7. Exit the Diagnostics, GP 1.

3. Touch Procon-Off Print.
4. Load paper into Tray 1 and touch Start.
One sheet of the built-in PG Pcon PG is output and the execution result is displayed.
5. Touch X to return to the Procon On / Off Print screen.
6. Touch < to return to the Diagnostics screen.
7. Exit the Diagnostics, GP 1.
SFP Procedure
See Table 1 for details about the Pcon Print values. The table shows the list of set values asso-
ciated with each color.

Table 1 List of Set Values

Value Y Value M Value C Value K Other
SAD Target SAD Target SAD Target SAD Target Temperature

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 6-81 dC939
dC945 IIT calibration
CAUTION
Do not use. This diagnostic function appears in the list of available functions; however, it is not
used by this product.
HEX to DEC conversion
Perform the steps that follow:

Using Windows 7:
1. Go to: Start> All Programs> Accessories> Calculator.
2. Click on the calculator View menu button.
3. Select programmer
4. Select the Hex button.
5. Enter the Hex number.
6. Select the Dec button and the result is shown.
Using Windows 10:
1. In the search window (next to the Start button or Windows icon) type Calculator. then
select Calculator from the list.
2. Click on the calculator menu button.
3. Select Programmer.
4. Select the Hex button.
5. Enter the Hex number.
6. The result is shown in the DEC field.

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dC945 6-82 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Tags/MODs TAG: 001
Purpose CLASS: O
To provide a list of all the tag numbers used, together with a description of each of the machine USE: MFG. serial numbers not applicable.
modifications. NAME: NextWave® ESS PWB update.
PURPOSE: The current (B0) controller chip is no longer available.
Description The controller chip on the new (C0) ESS PWB does not support firmware ver-
Each modification to the system is assigned a unique tag number. This section of the service sions below XX.2X.XX. Installing the new (C0) ESS PWB forces software ver-
documentation contains a listing and brief description of all change tags. sion XX.2X.XX or above to be installed.
Refer to service bulletin T8789-05-29 to install appropriate ESS PWB and
Change tags listed in this section are listed by machine module. The module to which the tag associated firmware version.
relates is identified by the tag prefix letter.
KIT NUMBER: Not applicable
• TAG 001
PARTS LIST ON: PL 18.1 WC6515, PL 18.5 P6510
Tag/MOD Information REFERENCE: TAG Location
Information that may be included with each tag item is as follows:

• Tag - identifies the control number for the tag.

• Class - identifies the classification code as listed in Classification Codes.
• Use - indicates the block build or model designation of the machine.
• Manufacturing Serial Number - indicates the serial number of the factory-built machines
with the modification installed.
• Name - indicates the name of the retrofit.
• Purpose - provides a brief description of the modification.
• Kit Number - identifies the part number of the kit or part required to install the modifica-
tion.
• Parts List On - identifies the Part List location of the modification part.
• Reference - Indicates all other Tag/MOD numbers that are related to this product configu-
ration. These may supercede or be superceded by another Tag/MOD.
Mod/Tag Plate Location
Tags are identified by a tag number which is recorded on a tag matrix inside the front door.

Classification Codes
The class or classification codes are described in Table 1. Figure 1 TAG Location

Table 1 Classification codes

NASG XE
Code Code Description
- 1 Safety: install this tag immediately.
M 2 Mandatory: install this tag at the next opportunity.
R 3 Repair: install this tag as a repair, at the failure of a component.
O 4 Optional: install as a customer option or a field engineering decision.
S 4 Situational: install as the situation demands.
N 5 Manufacturing: cannot be installed in the field.
- 6 Refurbishing only.

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General Procedures and Information 10/2017 Revised BUS Update: July 2020
Tags, 6-84 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 7 Wiring Data
Plug and Jack Locations
MFP Plug / Jack Location List ......................................................................................... 7-3
SFP Plug / Jack Location List ......................................................................................... 7-8

System Wiring Diagrams

System Wiring Diagram Symbols.................................................................................... 7-17
System Wiring Diagrams................................................................................................. 7-17

Subsystem Wiring Diagrams

Subsystem Wiring Diagram Symbols .............................................................................. 7-21
Subsystem Wiring Diagrams ........................................................................................... 7-22

Harness Routings
MFP Harness Routings ................................................................................................... 7-33
SFP Harness Routings.................................................................................................... 7-41

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 7-1
Wiring Data 10/2017 Revised BUS Update: July 2020
7-2 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Table 1 Plug / Jack Locations (MFP)
MFP Plug / Jack Location List P/J Map Coordinates Connection
The P/J Locator diagrams show the location of primary connections within the MFP. Use these P/J280 Figure 1 J-113 MCU PWB and MCU LV Harness Assembly
illustrations to locate connections called out in the procedures presented in Sections 2, 4, and P/J281 Figure 1 H-104 LVPS PWB and Inlet Harness Assembly
6. Connectors designated “CN” are listed at the end of the P/J connectors.
P/J283 Figure 1 H-103 LVPS PWB and AC Fuser Harness

Harness connections appear in sections System Wiring Diagrams and Subsystem Wiring Dia- P/J284 Figure 1 H-102 LVPS PWB and MCU LV Harness Assembly
grams. P/J287 Figure 1 J-102 LVPS PWB and ESS-PWR-C Harness Assembly
P/J288 Figure 1 H-102 LVPS PWB and MOT Harness Assembly
How to find a P/J location: P/J289 Figure 1 I-102 LVPS PWB and Main Fan
1. Locate the P/J connector designator in the first column of Table 1. P/J290 Figure 1 I-102 None
2. With this information, refer to the Map column for the figure number. P/J291 Figure 1 H-102 LVPS PWB and Side IL Harness Assembly
3. Use the coordinates to find the P/J connector designator’s location on the map. P/J292 Figure 1 I-102 LVPS PWB and Rear IL Harness Assembly
P/J300 Figure 1 I-113 MCU PWB and MCU ESS FFC
Table 1 Plug / Jack Locations (MFP)
P/J301 Figure 1 D-104 MFP ESS PWB and ESS-PWR-C Harness Assembly
P/J Map Coordinates Connection
P/J335 Figure 1 B-105 MFP ESS PWB and MCU ESS FFC
P/J100 Figure 1 J-113 MCU PWB and MCU-HVPS-C Harness Assembly P/J340 Figure 1 A-104 MFP ESS PWB and Ethernet
P/J101 Figure 1 B-103 ESS PWB and EMMC Card P/J346 Figure 1 A-103 MFP ESS PWB and USB Cable
P/J110 Figure 1 H-113 MCU PWB and Toner CRUM Harness Assembly P/J353 Figure 1 D-103 MFP ESS PWB and FAX Harness Assembly
P/J111 Figure 4 E-152 Toner CRUM Connector Assembly and Toner CRUM Har- P/J356 Figure 1 C-103 MFP ESS PWB and A4 FAX Speaker Assembly
ness Assembly
P/J380 Figure 1 A-104 None
P/J112 Figure 4 F-152 Toner CRUM Connector Assembly and Toner CRUM Har-
P/J400 Figure 1 I-113 MCU PWB and Deve/Xero C Harness Assembly
ness Assembly
P/J401 Figure 4 D-154 Deve/Xero CRUM Y and Deve/Xero C Harness Assembly
P/J113 Figure 4 G-152 Toner CRUM Connector Assembly and Toner CRUM Har-
P/J402 Figure 4 D-153 Deve/Xero CRUM M and Deve/Xero C Harness Assembly
ness Assembly
P/J403 Figure 4 E-153 Deve/Xero CRUM C and Deve/Xero C Harness Assembly
P/J114 Figure 4 H-152 Toner CRUM Connector Assembly and Toner CRUM Har-
ness Assembly P/J404 Figure 4 E-153 Deve/Xero CRUM K and Deve/Xero C Harness Assembly
P/J120 Figure 1 J-114 MCU PWB and Dispenser Harness Assembly P/J460 Figure 1 I-114 MCU PWB and Deve CL Harness Assembly
P/J121 Figure 4 E-152 Dispenser Drive Assembly and Dispenser Harness P/J461 Figure 2 F-121 Main Exit Drive Assembly and Deve CL Harness Assembly
Assembly P/J462 Figure 2 G-121 Main Exit Drive Assembly and Deve CL Harness Assembly
P/J122 Figure 4 G-152 Dispenser Drive Assembly and Dispenser Harness P/J463 Figure 6 I-182 Main Drive Assembly and Deve CL Harness Assembly
Assembly P/J464 Figure 6 H-182 Main Drive Assembly and Deve CL Harness Assembly
P/J140 Figure 1 J-113 MCU PWB and Humidity RAD Harness Assembly P/J465 Figure 6 H-182 Main Drive Assembly and Deve-Xero-C Sensor Harness
P/J141 Figure 3 H-139 CTD Harness Assembly and Humidity RAD Harness Assembly
Assembly P/J466 Figure 6 H-182 K Mode Sensor and K-SNR-C Harness Assembly
P/J142 Figure 3 F-139 R-RAD Low Sensor and CTD Harness Assembly P/J467 Figure 6 H-182 Deve/Xero-C Sensor Harness Assembly and Deve CL Har-
P/J143 Figure 3 H-139 R-RAD Sensor and CTD Harness Assembly ness Assembly
P/J144 Figure 3 G-139 Humidity Harness Assembly and Humidity RAD Harness P/J468 Figure 6 H-182 K-SNR-C Harness Assembly and Deve CL Harness
Assembly Assembly
P/J145 Figure 3 G-139 Humidity & Temperature Sensor and Humidity Harness P/J480 Figure 1 I-114 MCU PWB and MSI CL Harness Assembly
Assembly P/J481 Figure 2 H-124 MSI Drive Assembly and MSI CL Harness Assembly
P/J270 Figure 1 I-114 MCU PWB and DC Fuser Harness P/J482 Figure 2 H-124 MSI Feed Solenoid and MSI CL Harness Assembly
P/J272 Figure 3 H-137 Exit Sensor and DC Fuser Harness P/J483 Figure 2 H-124 MSI No Paper Harness Assembly and MSI CL Harness
P/J273 Figure 3 I-137 Fuser Assembly and DC Fuser Harness Assembly
P/J275 Figure 3 I-137 Fuser Assembly and AC Fuser Harness

Revised BUS Update: July 2020 10/2017 Wiring Data

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 7-3 MFP Plug / Jack Location List
 Table 1 Plug / Jack Locations (MFP) Table 1 Plug / Jack Locations (MFP)
P/J Map Coordinates Connection P/J Map Coordinates Connection
P/J484 Figure 2 H-123 MSI No Paper Sensor and MSI No Paper Harness Assem- P/J815 Figure 5 I-172 550 OPF PWB and Feeder Drawer Harness Assembly
bly P/J816 Figure 5 H-168 H/A Feeder Drawer and Feeder Drawer Harness Assembly
P/J485 Figure 6 E-183 Toner Full Sensor and MSI CL Harness Assembly P/J1001 Figure 1 D-112 HVPS PWB and MCU-HVPS-C Harness Assembly
P/J501 Figure 1 D-114 HVPS PWB and K 1st Supply Harness Assembly P/J1315 Figure 1 A-103 MFP ESS PWB and USB 3.0 Device
P/J502 Figure 1 D-114 HVPS PWB and YMC 1st Supply Harness Assembly P/J1337 Figure 1 C-102 MFP ESS PWB and Front USB Harness Assembly
P/J540 Figure 1 I-114 MCU PWB and Regi-C Harness Assembly P/J1344 Figure 1 A-102 MFP ESS PWB and Wireless Module
P/J541 Figure 7 F-200 Regi/Dup-C CLT Harness Assembly and Regi-C Harness P/J1349 Figure 1 B-103 MFP ESS PWB and EMMC Card
Assembly
P/J1350 Figure 1 G-108 FAX PWB and FAX Harness Assembly
P/J542 Figure 7 F-199 Regi Clutch Assembly and Regi/Dup-C CLT Harness
P/J1352 Figure 1 C-102 MFP ESS PWB and UI Harness
Assembly
P/J1360 Figure 1 C-105 MFP ESS PWB and LPH Color (Y) Head Assembly
P/J543 Figure 7 E-199 Regi D Bracket Assembly and Regi/Dup-C CLT Harness
P/J1361 Figure 1 C-105 MFP ESS PWB and LPH Color (M) Head Assembly
Assembly
P/J1362 Figure 1 C-104 MFP ESS PWB and LPH Color (C) Head Assembly
P/J544 Figure 7 F-200 Feed Clutch Harness Assembly and Regi-C Harness
Assembly P/J1363 Figure 1 C-105 MFP ESS PWB and LPH Color (K) Head Assembly
P/J545 Figure 7 E-200 Regi/NO Sensor Harness Assembly and Regi-C Harness P/J1370 Figure 1 B-102 MFP ESS PWB and IIT Assembly
Assembly P/J1371 Figure 1 B-102 MFP ESS PWB and DADF Assembly
P/J546 Figure 7 E-199 Regi Sensor and Regi/NO Sensor Harness Assembly P/J1372 Figure 1 D-102 MFPESS PWB and IIT Assembly
P/J547 Figure 7 F-199 No Paper Sensor and Regi/NO Sensor Harness Assembly P/J1374 Figure 1 C-102 MFP ESS PWB and IIT Assembly
P/J548 Figure 7 F-200 PH Clutch Assembly and Feed Clutch Harness Assembly P/J1377 Figure 1 C-102 MFP ESS PWB and DADF Assembly
P/J570 Figure 1 I-113 MCU PWB and MCU-MOT-C Harness Assembly P/JMJ1 Figure 1 F-108 Network Cable and FAX PWB
P/J571 Figure 2 G-122 Main Drive Assembly and MCU-MOT-C Harness Assembly P/JMJ2 Figure 1 F-108 Network Cable and FAX PWB
P/J572 Figure 2 H-122 Main Drive Assembly and Motor Harness Assembly P/JT601 Figure 1 D-113 HVPS PWB and Trans Supply Harness Assembly
P/J573 Figure 2 H-122 Main Drive Assembly and MCU-MOT-C Harness Assembly
P/J574 Figure 2 H-122 Main Drive Assembly and MOT Harness Assembly
P/J800 Figure 1 J-114 MCU PWB and OPF Harness Assembly
P/J801 Figure 7 H-200 OPF 2C Harness Assembly and OPF Harness Assembly
P/J802 Figure 5 J-172 550 OPF PWB and OPF 2C Harness Assembly
P/J803 Figure 5 G-172 550 OPF PWB and Feeder Motor Harness Assembly
P/J804 Figure 5 E-168 550 OPF Drive Motor and Feeder Motor Harness Assem-
bly
P/J805 Figure 5 G-171 550 OPF PWB and Feed Harness Assembly
P/J806 Figure 5 E-167 OPT Feed Clutch and Feed Harness Assembly
P/J807 Figure 5 G-166 OPT Feeder No Paper Sensor and Feed Harness Assem-
bly
P/J808 Figure 5 G-172 550 OPF PWB and Turn Harness Assembly
P/J809 Figure 5 D-167 OPT Takeaway Clutch and Turn Harness Assembly
P/J810 Figure 5 D-167 OPT Paper Path Sensor and Turn Harness Assembly
P/J811 Figure 5 I-172 550 OPF PWB and Size Harness Assembly
P/J812 Figure 5 I-167 550 OPF Size Switch Assembly and Size Harness Assem-
bly
P/J813 Figure 5 J-171 550 OPF PWB and LED Harness Assembly
P/J814 Figure 5 K-167 LED Tray Assembly and LED Harness Assembly

Wiring Data 10/2017 Revised BUS Update: July 2020

MFP Plug / Jack Location List 7-4 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Figure 1 MFP P/J Locator Map 1 Figure 2 MFP P/J Locator Map 2

Revised BUS Update: July 2020 10/2017 Wiring Data

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 7-5 MFP Plug / Jack Location List
 Figure 3 MFP P/J Locator Map 3 Figure 4 MFP P/J Locator Map 4

Wiring Data 10/2017 Revised BUS Update: July 2020

MFP Plug / Jack Location List 7-6 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Figure 5 MFP P/J Locator Map 5 Figure 6 MFP P/J Locator Map 6

Revised BUS Update: July 2020 10/2017 Wiring Data

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 7-7 MFP Plug / Jack Location List
 SFP Plug / Jack Location List
The P/J Locator diagrams show the location of primary connections within the SFP. Use these
illustrations to locate connections called out in the procedures presented in Sections 2, 4, and
6. Connectors designated “CN” are listed at the end of the P/J connectors.

Harness connections appear in sections System Wiring Diagrams and Subsystem Wiring Dia-
grams.

How to find a P/J location:

1. Locate the P/J connector designator in the first column of Table 1.
2. With this information, refer to the Map column for the figure number.
3. Use the coordinates to find the P/J connector designator’s location on the map.

Table 1 SFP Plug / Jack Locations

P/J Map Coordinates Connection
P/J100 Figure 1 J-113 MCU PWB and MCU-HVPS-C Harness Assembly
P/J101 Figure 1 B-103 SFP ESS PWB and EMMC Card
P/J110 Figure 1 H-113 MCU PWB and Toner CRUM Harness Assembly
P/J111 Figure 4 E-152 Toner CRUM Connector Assembly and Toner CRUM
Harness Assembly
P/J112 Figure 4 F-152 Toner CRUM Connector Assembly and Toner CRUM
Harness Assembly
P/J113 Figure 4 G-152 Toner CRUM Connector Assembly and Toner CRUM
Harness Assembly
P/J114 Figure 4 H-152 Toner CRUM Connector Assembly and Toner CRUM
Harness Assembly
P/J120 Figure 1 J-114 MCU PWB and Dispenser Harness Assembly
P/J121 Figure 4 E-152 Dispenser Drive Assembly and Dispenser Harness
Assembly
P/J122 Figure 4 G-152 Dispenser Drive Assembly and Dispenser Harness
Assembly
P/J140 Figure 1 J-113 MCU PWB and Humidity RAD Harness Assembly
P/J141 Figure 3 H-139 CTD Harness Assembly and Humidity RAD Harness
Assembly
P/J142 Figure 3 F-139 R-RAD Low Sensor and CTD Harness Assembly
P/J143 Figure 3 H-139 R-RAD Sensor and CTD Harness Assembly
P/J144 Figure 3 G-139 Humidity Harness Assembly and Humidity RAD Harness
Assembly
P/J145 Figure 3 G-139 Humidity & Temperature Sensor and Humidity Harness
Assembly
P/J270 Figure 1 I-114 MCU PWB and DC Fuser Harness
P/J272 Figure 3 H-137 Exit Sensor and DC Fuser Harness
P/J273 Figure 3 I-137 Fuser Assembly and DC Fuser Harness
Figure 7 MFP P/J Locator Map 7 P/J275 Figure 3 I-137 Fuser Assembly and AC Fuser Harness
P/J280 Figure 1 J-113 MCU PWB and MCU LV Harness Assembly

Wiring Data 10/2017 Revised BUS Update: July 2020

MFP Plug / Jack Location List, SFP Plug / Jack Loca- 7-8 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Table 1 SFP Plug / Jack Locations Table 1 SFP Plug / Jack Locations
P/J Map Coordinates Connection P/J Map Coordinates Connection
P/J281 Figure 1 H-104 LVPS PWB and Inlet Harness Assembly P/J483 Figure 2 H-124 MSI No Paper Harness Assembly and MSI CL Harness
P/J283 Figure 1 H-103 LVPS PWB and AC Fuser Harness Assembly
P/J284 Figure 1 H-102 LVPS PWB and MCU LV Harness Assembly P/J484 Figure 2 H-123 MSI No Paper Sensor and MSI No Paper Harness
Assembly
P/J287 Figure 1 K-102 LVPS PWB and ESS-PWR-C Harness Assembly
P/J485 Figure 6 E-183 Toner Full Sensor and MSI CL Harness Assembly
P/J288 Figure 1 H-102 LVPS PWB and MOT Harness Assembly
P/J501 Figure 1 D-114 HVPS PWB and K 1st Supply Harness Assembly
P/J289 Figure 1 I-102 LVPS PWB and Main Fan
P/J502 Figure 1 D-114 HVPS PWB and YMC 1st Supply Harness Assembly
P/J290 Figure 1 I-102 None
P/J540 Figure 1 I-114 MCU PWB and Regi-C Harness Assembly
P/J291 Figure 1 H-102 LVPS PWB and Side IL Harness Assembly
P/J541 Figure 7 F-200 Regi/Dup-C CLT Harness Assembly and Regi-C Harness
P/J292 Figure 1 I-102 LVPS PWB and Rear IL Harness Assembly
Assembly
P/J300 Figure 1 I-113 MCU PWB and MCU ESS FFC
P/J542 Figure 7 F-199 Regi Clutch Assembly and Regi/Dup-C CLT Harness
P/J301 Figure 1 D-104 SFP ESS PWB and ESS-PWR-C Harness Assembly
Assembly
P/J306 Figure 1 C-102 SFP ESS PWB and UI Harness
P/J543 Figure 7 E-199 Regi D Bracket Assembly and Regi/Dup-C CLT Harness
P/J335 Figure 1 B-105 SFP ESS PWB and MCU ESS FFC Assembly
P/J340 Figure 1 A-103 SFP ESS PWB and Ethernet P/J544 Figure 7 F-200 Feed Clutch Harness Assembly and Regi-C Harness
P/J380 Figure 1 A-105 No connection Assembly
P/J400 Figure 1 I-113 MCU PWB and Deve/Xero C Harness Assembly P/J545 Figure 7 E-200 Regi/NO Sensor Harness Assembly and Regi-C Harness
P/J401 Figure 4 D-154 Deve/Xero CRUM Y and Deve/Xero C Harness Assem- Assembly
bly P/J546 Figure 7 E-199 Regi Sensor and Regi/NO Sensor Harness Assembly
P/J402 Figure 4 D-153 Deve/Xero CRUM M and Deve/Xero C Harness Assem- P/J547 Figure 7 F-199 No Paper Sensor and Regi/NO Sensor Harness Assem-
bly bly
P/J403 Figure 4 E-153 Deve/Xero CRUM C and Deve/Xero C Harness Assem- P/J548 Figure 7 F-200 PH Clutch Assembly and Feed Clutch Harness Assembly
bly P/J570 Figure 1 I-113 MCU PWB and MCU-MOT-C Harness Assembly
P/J404 Figure 4 E-153 Deve/Xero CRUM K and Deve/Xero C Harness Assem- P/J571 Figure 2 H-122 Main Drive Assembly and MCU-MOT-C Harness Assem-
bly bly
P/J460 Figure 1 I-114 MCU PWB and Deve CL Harness Assembly P/J572 Figure 2 H-122 Main Drive Assembly and Motor Harness Assembly
P/J461 Figure 2 F-121 Main Exit Drive Assembly and Deve CL Harness Assem- P/J573 Figure 2 G-122 Main Drive Assembly and MCU-MOT-C Harness Assem-
bly bly
P/J462 Figure 2 G-121 Main Exit Drive Assembly and Deve CL Harness Assem- P/J574 Figure 2 H-122 Main Drive Assembly and MOT Harness Assembly
bly P/J800 Figure 1 J-114 MCU PWB and OPF Harness Assembly
P/J463 Figure 6 I-182 Main Drive Assembly and Deve CL Harness Assembly P/J801 Figure 7 H-200 OPF 2C Harness Assembly and OPF Harness Assembly
P/J464 Figure 6 H-182 Main Drive Assembly and Deve CL Harness Assembly P/J802 Figure 5 J-172 550 OPF PWB and OPF 2C Harness Assembly
P/J465 Figure 6 H-182 Main Drive Assembly and Deve-Xero-C Sensor Harness P/J803 Figure 5 G-172 550 OPF PWB and Feeder Motor Harness Assembly
Assembly
P/J804 Figure 5 E-168 550 OPF Drive Motor and Feeder Motor Harness Assem-
P/J466 Figure 6 H-182 K Mode Sensor and K-SNR-C Harness Assembly bly
P/J467 Figure 6 H-182 Deve/Xero-C Sensor Harness Assembly and Deve CL P/J805 Figure 5 G-171 550 OPF PWB and Feed Harness Assembly
Harness Assembly
P/J806 Figure 5 E-167 OPT Feed Clutch and Feed Harness Assembly
P/J468 Figure 6 H-182 K-SNR-C Harness Assembly and Deve CL Harness
P/J807 Figure 5 E-166 OPT Feeder No Paper Sensor and Feed Harness
Assembly
Assembly
P/J480 Figure 1 I-114 MCU PWB and MSI CL Harness Assembly
P/J808 Figure 5 G-172 550 OPF PWB and Turn Harness Assembly
P/J481 Figure 2 H-124 MSI Drive Assembly and MSI CL Harness Assembly
P/J809 Figure 5 D-167 OPT Takeaway Clutch and Turn Harness Assembly
P/J482 Figure 2 H-124 MSI Feed Solenoid and MSI CL Harness Assembly
P/J810 Figure 5 D-167 OPT Paper Path Sensor and Turn Harness Assembly
P/J811 Figure 5 I-172 550 OPF PWB and Size Harness Assembly

Revised BUS Update: July 2020 10/2017 Wiring Data

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 7-9 SFP Plug / Jack Location List
 Table 1 SFP Plug / Jack Locations Table 2 Plug / Jack Locations (SFP)
P/J Map Coordinates Connection P/J Map Coordinates Connection
P/J812 Figure 5 I-167 550 OPF Size Switch Assembly and Size Harness P/J145 Figure 3 G-139 Humidity & Temperature Sensor and Humidity Harness
Assembly Assembly
P/J813 Figure 5 J-171 550 OPF PWB and LED Harness Assembly P/J270 Figure 1 I-114 MCU PWB and DC Fuser Harness
P/J814 Figure 5 K-167 LED Tray Assembly and LED Harness Assembly P/J272 Figure 3 H-137 Exit Sensor and DC Fuser Harness
P/J815 Figure 5 I-172 550 OPF PWB and Feeder Drawer Harness Assembly P/J273 Figure 3 I-137 Fuser Assembly and DC Fuser Harness
P/J816 Figure 5 H-168 H/A Feeder Drawer and Feeder Drawer Harness Assem- P/J275 Figure 3 I-137 Fuser Assembly and AC Fuser Harness
bly P/J280 Figure 1 J-113 MCU PWB and MCU LV Harness Assembly
P/J1001 Figure 1 D-112 HVPS PWB and MCU-HVPS-C Harness Assembly P/J281 Figure 1 H-104 LVPS PWB and Inlet Harness Assembly
P/J1315 Figure 1 A-103 SFP ESS PWB and USB 3.0 Device P/J283 Figure 1 H-103 LVPS PWB and AC Fuser Harness
P/J1344 Figure 1 A-102 SFP ESS PWB and Wireless Module P/J284 Figure 1 H-102 LVPS PWB and MCU LV Harness Assembly
P/J1349 Figure 1 B-103 SFP ESS PWB and EMMC Card P/J287 Figure 1 K-102 LVPS PWB and ESS-PWR-C Harness Assembly
P/J1360 Figure 1 C-105 SFP ESS PWB and LPH Color (Y) Head Assembly P/J288 Figure 1 H-102 LVPS PWB and MOT Harness Assembly
P/J1361 Figure 1 C-105 SFP ESS PWB and LPH Color (M) Head Assembly P/J289 Figure 1 I-102 LVPS PWB and Main Fan
P/J1362 Figure 1 C-104 SFP ESS PWB and LPH Color (C) Head Assembly P/J290 Figure 1 I-102 None
P/J1363 Figure 1 C-105 SFP ESS PWB and LPH Color (K) Head Assembly P/J291 Figure 1 H-102 LVPS PWB and Side IL Harness Assembly
P/JT601 Figure 1 D-113 HVPS PWB and Trans Supply Harness Assembly P/J292 Figure 1 I-102 LVPS PWB and Rear IL Harness Assembly
P/J300 Figure 1 I-113 MCU PWB and MCU ESS FFC
Table 2 Plug / Jack Locations (SFP)
P/J301 Figure 1 D-104 SFP ESS PWB and ESS-PWR-C Harness Assembly
P/J Map Coordinates Connection P/J306 Figure 1 C-102 SFP ESS PWB and UI Harness
P/J100 Figure 1 J-113 MCU PWB and MCU-HVPS-C Harness Assembly P/J335 Figure 1 B-105 SFP ESS PWB and MCU ESS FFC
P/J101 Figure 1 B-103 SFP ESS PWB and EMMC Card P/J340 Figure 1 A-103 SFP ESS PWB and Ethernet
P/J110 Figure 1 H-113 MCU PWB and Toner CRUM Harness Assembly P/J380 Figure 1 A-105 No connection
P/J111 Figure 4 E-152 Toner CRUM Connector Assembly and Toner CRUM Har- P/J400 Figure 1 I-113 MCU PWB and Deve/Xero C Harness Assembly
ness Assembly P/J401 Figure 4 D-154 Deve/Xero CRUM Y and Deve/Xero C Harness Assembly
P/J112 Figure 4 F-152 Toner CRUM Connector Assembly and Toner CRUM Har- P/J402 Figure 4 D-153 Deve/Xero CRUM M and Deve/Xero C Harness Assembly
ness Assembly P/J403 Figure 4 E-153 Deve/Xero CRUM C and Deve/Xero C Harness Assembly
P/J113 Figure 4 G-152 Toner CRUM Connector Assembly and Toner CRUM Har- P/J404 Figure 4 E-153 Deve/Xero CRUM K and Deve/Xero C Harness Assembly
ness Assembly
P/J460 Figure 1 I-114 MCU PWB and Deve CL Harness Assembly
P/J114 Figure 4 H-152 Toner CRUM Connector Assembly and Toner CRUM Har-
ness Assembly P/J461 Figure 2 F-121 Main Exit Drive Assembly and Deve CL Harness Assembly

P/J120 Figure 1 J-114 MCU PWB and Dispenser Harness Assembly P/J462 Figure 2 G-121 Main Exit Drive Assembly and Deve CL Harness Assembly

P/J121 Figure 4 E-152 Dispenser Drive Assembly and Dispenser Harness P/J463 Figure 6 I-182 Main Drive Assembly and Deve CL Harness Assembly
Assembly P/J464 Figure 6 H-182 Main Drive Assembly and Deve CL Harness Assembly
P/J122 Figure 4 G-152 Dispenser Drive Assembly and Dispenser Harness P/J465 Figure 6 H-182 Main Drive Assembly and Deve-Xero-C Sensor Harness
Assembly Assembly
P/J140 Figure 1 J-113 MCU PWB and Humidity RAD Harness Assembly P/J466 Figure 6 H-182 K Mode Sensor and K-SNR-C Harness Assembly
P/J141 Figure 3 H-139 CTD Harness Assembly and Humidity RAD Harness P/J467 Figure 6 H-182 Deve/Xero-C Sensor Harness Assembly and Deve CL Har-
Assembly ness Assembly
P/J142 Figure 3 F-139 R-RAD Low Sensor and CTD Harness Assembly P/J468 Figure 6 H-182 K-SNR-C Harness Assembly and Deve CL Harness
Assembly
P/J143 Figure 3 H-139 R-RAD Sensor and CTD Harness Assembly
P/J480 Figure 1 I-114 MCU PWB and MSI CL Harness Assembly
P/J144 Figure 3 G-139 Humidity Harness Assembly and Humidity RAD Harness
Assembly P/J481 Figure 2 H-124 MSI Drive Assembly and MSI CL Harness Assembly

Wiring Data 10/2017 Revised BUS Update: July 2020

SFP Plug / Jack Location List 7-10 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Table 2 Plug / Jack Locations (SFP) Table 2 Plug / Jack Locations (SFP)
P/J Map Coordinates Connection P/J Map Coordinates Connection
P/J482 Figure 2 H-124 MSI Feed Solenoid and MSI CL Harness Assembly P/J812 Figure 5 I-167 550 OPF Size Switch Assembly and Size Harness Assem-
P/J483 Figure 2 H-124 MSI No Paper Harness Assembly and MSI CL Harness bly
Assembly P/J813 Figure 5 J-171 550 OPF PWB and LED Harness Assembly
P/J484 Figure 2 H-123 MSI No Paper Sensor and MSI No Paper Harness Assem- P/J814 Figure 5 K-167 LED Tray Assembly and LED Harness Assembly
bly P/J815 Figure 5 I-172 550 OPF PWB and Feeder Drawer Harness Assembly
P/J485 Figure 6 E-183 Toner Full Sensor and MSI CL Harness Assembly P/J816 Figure 5 H-168 H/A Feeder Drawer and Feeder Drawer Harness Assembly
P/J501 Figure 1 D-114 HVPS PWB and K 1st Supply Harness Assembly P/J1001 Figure 1 D-112 HVPS PWB and MCU-HVPS-C Harness Assembly
P/J502 Figure 1 D-114 HVPS PWB and YMC 1st Supply Harness Assembly P/J1315 Figure 1 A-103 SFP ESS PWB and USB 3.0 Device
P/J540 Figure 1 I-114 MCU PWB and Regi-C Harness Assembly P/J1344 Figure 1 A-102 SFP ESS PWB and Wireless Module
P/J541 Figure 7 F-200 Regi/Dup-C CLT Harness Assembly and Regi-C Harness P/J1349 Figure 1 B-103 SFP ESS PWB and EMMC Card
Assembly
P/J1360 Figure 1 C-105 SFP ESS PWB and LPH Color (Y) Head Assembly
P/J542 Figure 7 F-199 Regi Clutch Assembly and Regi/Dup-C CLT Harness
P/J1361 Figure 1 C-105 SFP ESS PWB and LPH Color (M) Head Assembly
Assembly
P/J1362 Figure 1 C-104 SFP ESS PWB and LPH Color (C) Head Assembly
P/J543 Figure 7 E-199 Regi D Bracket Assembly and Regi/Dup-C CLT Harness
P/J1363 Figure 1 C-105 SFP ESS PWB and LPH Color (K) Head Assembly
Assembly
P/JT601 Figure 1 D-113 HVPS PWB and Trans Supply Harness Assembly
P/J544 Figure 7 F-200 Feed Clutch Harness Assembly and Regi-C Harness
Assembly
P/J545 Figure 7 E-200 Regi/NO Sensor Harness Assembly and Regi-C Harness
Assembly
P/J546 Figure 7 E-199 Regi Sensor and Regi/NO Sensor Harness Assembly
P/J547 Figure 7 F-199 No Paper Sensor and Regi/NO Sensor Harness Assembly
P/J548 Figure 7 F-200 PH Clutch Assembly and Feed Clutch Harness Assembly
P/J570 Figure 1 I-113 MCU PWB and MCU-MOT-C Harness Assembly
P/J571 Figure 2 H-122 Main Drive Assembly and MCU-MOT-C Harness Assembly
P/J572 Figure 2 H-122 Main Drive Assembly and Motor Harness Assembly
P/J573 Figure 2 G-122 Main Drive Assembly and MCU-MOT-C Harness Assembly
P/J574 Figure 2 H-122 Main Drive Assembly and MOT Harness Assembly
P/J800 Figure 1 J-114 MCU PWB and OPF Harness Assembly
P/J801 Figure 7 H-200 OPF 2C Harness Assembly and OPF Harness Assembly
P/J802 Figure 5 J-172 550 OPF PWB and OPF 2C Harness Assembly
P/J803 Figure 5 G-172 550 OPF PWB and Feeder Motor Harness Assembly
P/J804 Figure 5 E-168 550 OPF Drive Motor and Feeder Motor Harness Assem-
bly
P/J805 Figure 5 G-171 550 OPF PWB and Feed Harness Assembly
P/J806 Figure 5 E-167 OPT Feed Clutch and Feed Harness Assembly
P/J807 Figure 5 E-166 OPT Feeder No Paper Sensor and Feed Harness Assem-
bly
P/J808 Figure 5 G-172 550 OPF PWB and Turn Harness Assembly
P/J809 Figure 5 D-167 OPT Takeaway Clutch and Turn Harness Assembly
P/J810 Figure 5 D-167 OPT Paper Path Sensor and Turn Harness Assembly
P/J811 Figure 5 I-172 550 OPF PWB and Size Harness Assembly

Revised BUS Update: July 2020 10/2017 Wiring Data

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 7-11 SFP Plug / Jack Location List
 Figure 1 SFP P/J Locator Map 1 Figure 2 SFP P/J Locator Map 2

Wiring Data 10/2017 Revised BUS Update: July 2020

SFP Plug / Jack Location List 7-12 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Figure 3 SFP P/J Locator Map 3 Figure 4SFP P/J Locator Map 4

Revised BUS Update: July 2020 10/2017 Wiring Data

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 7-13 SFP Plug / Jack Location List
 Figure 5 SFP P/J Locator Map 5 Figure 6 SFP P/J Locator Map 6

Wiring Data 10/2017 Revised BUS Update: July 2020

SFP Plug / Jack Location List 7-14 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Figure 7 SFP P/J Locator Map 7

Revised BUS Update: July 2020 10/2017 Wiring Data

Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 7-15 SFP Plug / Jack Location List
Wiring Data 10/2017 Revised BUS Update: July 2020
SFP Plug / Jack Location List 7-16 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
System Wiring Diagram Symbols System Wiring Diagrams
Table 1 shows the symbols used in the system wiring diagrams. Refer to Table 1 for a list of the wiring diagrams for the major printer systems and the connec-
tion details shown in each diagram. The wiring diagrams follow Table 1.
Table 1 Wiring Diagram Symbols
Table 1 System Wiring Diagrams
Figure System and Connections
Figure 1 represents the parts.
PL X.Y.Z implies the item “Z” of plate (PL) “X.Y” in Parts List. Figure 1 LVPS power; MCU signals to motors and sensors
Figure 2 MCU / ESS signals to clutches, solenoids, sensors, LPH (Y,M,C,K)
Figure 3 550 Option Feeder signals
Figure 4 MFP ESS signals to Console, FAX, Speaker, Wireless, EMMC
Figure 1 Symbol 1 SFP ESS signals to Console, Wireless, EMMC
Figure 2 represents functional parts attached with functional Figure 5 ESS signals to IIT and DADF
parts name.

Figure 2 Symbol 2
Figure 3 represents the control and its outline in the PWB.

Figure 3 Symbol 3
Figure 4 indicates a Safety Interlock Switch.

Figure 4 Symbol 4
Figure 5 indicates a frame ground.

Figure 5 Symbol 5

Figure 1 System Wiring Diagram 1

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 Figure 3 System Wiring Diagram 3

Figure 2 System Wiring Diagram 2

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 Figure 4 System Wiring Diagram 4 Figure 5 System Wiring Diagram 5

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Wiring Data 10/2017 Revised BUS Update: July 2020
7-20 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Subsystem Wiring Diagram Symbols Table 1 Subsystem Wiring Diagram Symbols

Table 1 shows the symbols used in the wiring diagrams for the printer subsystems. Symbol Component/Function
Denotes function, and logic value of the signal to operate
Table 1 Subsystem Wiring Diagram Symbols the function (Low: L, High: H). The given voltage is for signal
Symbol Component/Function in high status. The arrow indicates the direction of signal.

Denotes a Plug. Figure 9 Symbol 9

Denotes function, and logic value of the signal when the
function operated (Low: L, High: H). The given voltage is for
Figure 1 Symbol 1 signal in high status. The arrow indicates direction of signal.
Denotes a Jack. Figure 10 Symbol 10
Denotes a connection between wires.

Figure 2 Symbol 2
Denotes Pin yy and Jack yy of the connector Pxx and Jxx.
Figure 11 Symbol 11
Denotes a Clutch or Solenoid.

Figure 3 Symbol 3
Denotes a Jumper Point (JPxxx/xxx). Each end of the
Jumper connection has a numeric designation. Figure 12 Symbol 12
Denotes a Motor.

Figure 4 Symbol 4
Denotes the parts.
PL X.Y.Z implies the item “Z” of plate (PL) “X.Y” in Parts List. Figure 13 Symbol 13
Denotes a Photo Sensor.

Figure 5 Symbol 5
Denotes functional parts attached with functional parts
name.
Figure 14 Symbol 14
Denotes an LED.

Figure 6 Symbol 6
Denotes the control and its outline in the PWB.
Figure 15 Symbol 15
Denotes a Safety Interlock Switch.

Figure 7 Symbol 7
Denotes a connection between parts with harness or wired, Figure 16 Symbol 15
attached with signal name/contents. Denotes an On-Off Switch (single-pole, single-throw switch).

Figure 8 Symbol 8
Figure 17 Symbol 16

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 Table 1 Subsystem Wiring Diagram Symbols Subsystem Wiring Diagrams
Symbol Component/Function This section shows the wiring diagrams for the printer subsystems including the 550 option
Denotes an On-Off Switch (Temperature - normally closed). feeder tray.

Refer to Table 1 for a list of the wiring diagrams for the printer subsystems and the connection
details shown in each diagram. The wiring diagrams follow Table 1. Each printer subsystem
Figure 18 Symbol 17 diagram has an associated table listing the names for the main signal lines.
Denotes an NPN Photo-transistor.
Table 1 Subsystem Wiring Diagrams and Connection Details
Printer
Subsystem Diagram Connection Details
Power Figure 1 Connections of AC Inlet Assembly with LVPS PWB.
Figure 19 Symbol 18
Table 2 Connections of LVPS PWB with MCU PWB.
I/L +24VDC Denotes DC voltage when the Interlock Switch in MCU PWB Connections of Rear Interlock Switch with LVPS PWB.
turns On. Connections of Side Interlock Switch with LVPS PWB.
+5VDC Denotes DC voltage. Connections of MCU PWB with Toner Full Sensor.
+3.3VDC Connections of Main Fan with LVPS PWB.
SG Denotes signal ground. Drive Figure 2 Connections of LVPS PWB with Main Drive Assembly.
AG Denotes analog ground. Table 3 Connections of MCU PWB with Main Drive Assembly.
RTN Denotes return. Connections of MCU PWB with Sub Motor.
Connections of MCU PWB with Main Motor.
Connections of MCU PWB with Solenoid Deve.
Connections of MCU PWB with Clutch Assembly Switching.
Connections of MCU PWB with Deve Xero Sensor.
Connections of MCU PWB with K Mode Sensor.
Bypass Tray Figure 3 Connections of MCU PWB with MSI Drive Assembly.
(MSI) Table 4 Connections of MCU PWB with MSI Feed Solenoid.
Connections of MCU PWB with MSI No Paper Sensor.
Paper Trans- Figure 4 Connections of MCU PWB with Regi Clutch Assembly.
port Table 5 Connections of MCU PWB with Duplex Clutch.
Connections of MCU PWB with PH Clutch Assembly.
Connections of MCU PWB with Regi Sensor.
Connections of MCU PWB with No Paper Sensor.
HVPS Figure 5 Connections of MCU PWB with HVPS PWB.
Table 6
Xerographic Figure 6 Connections of MCU PWB with Deve/Xero CRUM (Y/M/C/K).
Table 7 Connections of MCU PWB with CTD Sensor Assembly.
Connections of ESS PWB with LPH Color Assembly (Y/M/C/K).
Fuser Figure 7 Connections of MCU PWB with Fuser Assembly.
Table 8 Connections of Fuser Assembly with LVPS PWB.
Developer Figure 8 Connections of MCU PWB with Toner CRUM (Y/M/C/K).
Table 9 Connections of MCU PWB with Toner Dispense Motor (Y/M).
Connections of MCU PWB with Toner Dispense Motor (C/K).
Exit Figure 9 Connections of MCU PWB with Exit Sensor.
Table 10 Connections of MCU PWB with Invert Clutch,
Connections of MCU PWB with Exit Clutch.

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 Table 1 Subsystem Wiring Diagrams and Connection Details Power Wiring Diagram
Printer
Subsystem Diagram Connection Details
550 Option Figure 10 Connections of MCU PWB with Option 550 Feeder PWB.
Feeder Table 11 Connections of Option 550 Feeder PWB with OPT Takeaway
Clutch.
Connections of Option 550 Feeder PWB with OPT Path Paper
Sensor.
Connections of Option 550 Feeder PWB with Option 550 Size
Switch Assembly.
Connections of Option 550 Feeder PWB with LED Tray Assem-
bly.
Connections of Option 550 Feeder PWB with OPT Feed Clutch.
Connections of Option 550 Feeder PWB with OPT Feeder No
Paper Sensor.
Connections of Option 550 Feeder PWB with Option 550 Drive
Motor Assembly.
Controller Figure 11 Connections of LVPS PWB with MFP ESS PWB.
(MFP) Connections of MFP ESS PWB with UI Console Assembly.
Connections of MFP ESS PWB with Front USB Harness the.
Connections of MFP ESS PWB with FAX PWB.
Connections of MFP ESS PWB with Wireless Module.
Connections of MFP ESS PWB with FAX SPeaker Assembly.
Connections of MFP ESS PWB with EMMC Card.
Connections of UI Console Assembly with Main Speaker.
Controller Figure 12 Connections of LVPS PWB with SFP ESS PWB.
(SFP) Connections of SFP ESS PWB with UI Console Assembly.
Connections of SFP ESS PWB with Wireless Module.
Connections of SFP ESS PWB with EMMC Card.
Scanner Figure 13 Connections of MFP ESS PWB with IIT Assembly.
Connections of MFP ESS PWB with DADF Assembly.

Figure 1 Power Wiring Diagram

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LVPS overcurrent protection circuit Drive Wiring Diagram
Each output (+24VDC, +5VDC) of LVPS stops all outputs if it is shorted to ground or between
ground.

LVPS overvoltage protection circuit

• Each output (+24VDC, +5VDC) of LVPS stops all outputs if there is overvoltage.
• The operating voltage of the overvoltage protection of each output is as following:
– +24VDC: 27VDC~36VDC
– +5VDC: 7VDC
Table 2 describes the power and distribution signal lines.

Table 2 Power Regulation and Distribution Signal Lines

Signal Line Name Description
I/L R OPEN The Open/Close Detection Signal of the Rear Cover
I/L S OPEN The Open/Close Detection Signal of the Side Cover
Main FAN STOP Control signal of the Main Fan
MAIN FAN LOW
IOT PWR ON Control signal of the LVPS PWB
HEAT 1 Temperature control signal of the Fuser Assembly
Fuser RL
WASTE CARTRIDGE FULL Full detect signal of the Waste Cartridge Assembly by the
SENSED SIGNAL Toner Full Sensor

Figure 2 Drive Wiring Diagram

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Table 3 describes the drive signal lines. Table 4 describes the bypass tray (MSI) signal lines.

Table 3 Drive Signal Lines Table 4 Bypass Tray (MSI) Signal Lines
Signal Line Name Description Signal Line Name Description
MAIN MOT CLOCK Drive control signal of the Main Drive Assembly (Main Motor, TAKEAWAY CL ON ON/OFF signal of the Takeaway Clutch
MAIN MOT START/STOP Sub Motor) MSI Feed Solenoid ON ON/OFF signal of the MSI Feed Solenoid
SUB MOT CLOCK
MSI Paper SENSED SIGNAL Paper detect signal by the MSI No Paper Sensor
SUB MOT START/STOP
SOL DEVE ON ON/OFF signal of the Solenoid Deve
SW CL ON ON/OFF signal of the Clutch Assembly Switching
Paper Transfer Wiring Diagram
SENSED SIGNAL Color mode detect signal of the Deve Drive Assembly by the
(Deve Xero Sensor) Deve/Xero Sensor
SENSED SIGNAL Position detect signal by the K Mode Sensor
(K Mode Sensor)

Bypass Tray (MSI) Wiring Diagram

Figure 4 Paper Transfer Wiring Diagram

Table 5 describes the paper transfer signal lines.

Table 5 Paper Transport Signal Lines

Signal Line Name Description
REGI CL ON ON/OFF signal for the Regi Clutch
Figure 3 Bypass Tray (MSI) Wiring Diagram
DUP CL ON ON/OFF signal for the Duplex Clutch
Feed CL ON ON/OFF signal for the PH (Feed) Clutch
REGI PAPER SENSED SIGNAL Paper detect signal by the Regi Sensor
TRAY PAPER SENSED SIGNAL Paper detect signal by the No Paper Sensor

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HVPS Wiring Diagram Table 6 describes the HVPS signal lines.

Table 6 HVPS Signal Lines

Signal Line Name Description
DA DO Control signal of the HVPS
DA LD
DA CLK
DA DI
TRI MON1
TR2 MON
TR CLK
DBAC CLK
HV CLK

Figure 5 HVPS Wiring Diagram

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Xerographic Wiring Diagram Table 7 describes the Xerographic signal lines.

Table 7 Xerographic Signal Lines

Signal Line Name Description
DATA XERO Control signal of the DEVE/XERO CRUM
CLOCK XERO
VL Toner patch density data measured by the R-RAD Sensor
Vdif and the R-RAD Low Sensor
Vspe
TEMP SNS The temperature data in the machine that is measured by
Humidity and Temperature Sensor
HUMI SNS The humidity data in the machine that is measured by the
Humidity Sensor

Fuser Wiring Diagram

Figure 7 Fuser Wiring Diagram

Figure 6 Xerographic Wiring Diagram

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Table 8 describes the Fuser signal lines. Developer Wiring Diagram
Table 8 Fuser Signal Lines
Signal Line Name Description
STS CONT Temperature data measured by Temp. Sensor (Safety) for
controlling temperature
STS SIDE Temperature data measured by Temp. Sensor (Cont) for
controlling temperature

Figure 8 Developer Wiring Diagram

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Subsystem Wiring Diagrams 7-28 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Table 9 describes the developer signal lines. Table 10 describes the exit signal lines.

Table 9 Developer Signal Lines Table 10 Exit Signal Lines

Signal Line Name Description Signal Line Name Description
DATA TONER Control signal of the Toner CRUM Connector Assembly EXIT SENSED SIGNAL Paper detect signal in the Exit section by the Exit Sensor
CLOCK TONER INV CL ON ON/OFF signal of the Invert Clutch
TNR MOT YM_B Control signal of the Toner Dispense Motor (Y/M) EXIT CL ON ON/OFF signal of the Exit Clutch
TNR MOT YM_xB
TNR MOT YM_xA
TNR MOT YM_A
TNR MOT CK_B Control signal of the Toner Dispense Motor (C/K)
TNR MOT CK_xB
TNR MOT CK_xA
TNR MOT CK_A

Exit Wiring Diagram

Figure 9 Exit Wiring Diagram

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550 Option Feeder Wiring Diagram Table 11 describes the 550 option feeder signal lines.

Table 11 550 Option Feeder Signal Lines

Signal Line Name Description
FDR SNS Detect signal of the 550 Option Feeder
FDR RXC
FDR TXC
TA Clutch ON ON/OFF signal of the OPT Takeaway Clutch
PAPER PATH SENSED SIGNAL Paper detect signal by the OPT Path Paper Sensor
S1 Paper size detect signal by the 550 Option Feeder Size
S2 Switch Assembly
S3
Feed Clutch ON ON/OFF signal of the OPT Feed Clutch
MOT CLOCK Control signal of the 550 Option Feeder Drive Motor
MOT ALARM Assembly
MOT START
NO PAPER SENSED SIGNAL Drive control signal of the Option Feeder Motor

Controller Wiring Diagram

Figure 10 550 Option Feeder Wiring Diagram Figure 11 Controller Wiring Diagram (MFP)

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 Scanner Wiring Diagram

Figure 12 Controller Wiring Diagram (SFP)

Figure 13 Scanner Wiring Diagram

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Wiring Data 10/2017 Revised BUS Update: July 2020
Subsystem Wiring Diagrams 7-32 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
MFP Harness Routings
The following illustrations show factory harness routing paths through the MFP chassis. Refer
to Table 1 for a list of available routing diagrams.

Table 1 MFP Chassis Harness Routing Diagrams

Diagram Description Connectors (P/J)
Figure 1 ESS-Power-C, Motor 287, 288, 301, 572, 574
Figure 2 MCU LV 280, 284
Figure 3 Optional Feeder, Rear IL, Side IL 291, 292, 800, 801
Figure 4 AC Inlet 281
Figure 5 Toner CRUM 110, 111, 112, 113, 114
Figure 6 Developer CL 460, 461, 462, 463, 464, 465,
466, 467, 468
Figure 7 MCU-Motor-C 570, 571, 573
Figure 8 Fuser DC 270, 272, 273
Figure 9 Fuser AC 275, 283
Figure 10 Dispenser 120, 121, 122
Figure 11 Regi-C, CLT Regi/Dup-C, Feed Clutch, Regi/NO 540, 541, 542, 543, 544, 545,
Sensor 546, 547, 548
Figure 12 MCU-HVPS-C, Deve/Xero C Assembly, Hum 100, 140, 141, 142, 143, 144,
Rad, CTD Assembly, Hum Assembly 145, 400, 1001
Figure 13 MSI CL, MSI No Paper 480, 481, 482, 483, 484, 485,
Figure 14 LPH Color FFC Y/M/C/K 1360, 1361, 1362, 1363
Figure 15 ESS MCU FFC, FAX Speaker, Main Speaker, UI, 300, 335, 353, 356, 1337,
Front USB, FAX PWB 1350, 1352, 1370, 1371, Figure 1 ESS-Power-C, and Motor Harnesses
1372, 1374, 1377
Figure 16 1st K Supply, 1st YMC Supply, Transfer Supply 501, 502, T601

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 Figure 2 MCU LV Harness Figure 3 Rear I/L, Side I/L, and Optional Feeder Harnesses

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 Figure 4 AC Inlet Harness Figure 5 Toner CRUM Harness

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 Figure 6 Development Harness Figure 7 MCU-Motor-C Harness

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 Figure 8 Fuser DC Harness Figure 9 Fuser AC Harness

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 Figure 10 Dispenser Harness Figure 11 Regi-C, CLT Regi/Dub-C, Feed Clutch, and Regi/NO Sensor Harnesses

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 Figure 13 MSI CL, and MSI No Paper Harnesses

Figure 12 MCU-HVPS-C, Deve/Xero C Assembly, Hum Rad, CTD Assembly, and Hum
Assembly Harnesses

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 Figure 14 LPH Color FFC Y/M/C/K Harnesses Figure 15 ESS MCU FFC, FAX Speaker, Main Speaker, UI, Front USB, and FAX PWB Har-
nesses

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 SFP Harness Routings
The following illustrations show factory harness routing paths through the SFP chassis. Refer
to Table 1 for a list of available routing diagrams.

Table 1 SFP Chassis Harness Routing Diagrams

Diagram Description Connectors (P/J)
Figure 1 ESS-Power-C, Motor 287, 288, 301, 572, 574
Figure 2 MCU LV 280, 284
Figure 3 Optional Feeder, Rear IL, Side IL 291, 292, 800, 801
Figure 4 AC Inlet 281
Figure 5 Toner CRUM 110, 111, 112, 113, 114
Figure 6 Developer CL 460, 461, 462, 463, 464, 465,
466, 467, 468
Figure 7 MCU-Motor-C 570, 571, 573
Figure 8 Fuser DC 270, 272, 273
Figure 9 Fuser AC 275, 283
Figure 10 Dispenser 120, 121, 122
Figure 11 Regi-C, CLT Regi/Dup-C, Feed Clutch, Regi/NO 540, 541, 542, 543, 544, 545,
Sensor 546, 547, 548
Figure 12 MCU-HVPS-C, Deve/Xero C Assembly, Hum 100, 140, 141, 142, 143, 144,
Rad, CTD Assembly, Hum Assembly 145, 400, 1001
Figure 13 MSI CL, MSI No Paper 480, 481, 482, 483, 484, 485,
Figure 14 LPH Color FFCs Y/M/C/K 1360, 1361, 1362, 1363
Figure 15 ESS MCU FFC, UI 300, 306, 335
Figure 16 1st K Supply, 1st YMC Supply, Transfer Supply 501, 502, T601

Figure 16 1st K Supply, 1st YMC Supply, and Transfer Supply Harnesses

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 Figure 1 ESS-Power-C, and Motor Harnesses Figure 2 MCU LV Harness

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 Figure 3 Rear I/L, Side I/L, and Optional Feeder Harnesses Figure 4 AC Inlet Harness

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 Figure 5 Toner CRUM Harness Figure 6 Development Harness

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 Figure 7 MCU-Motor-C Harness Figure 8 Fuser DC Harness

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 Figure 9 Fuser AC Harness Figure 10 Dispenser Harness

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 Figure 11 Regi-C, CLT Regi/Dub-C, Feed Clutch, and Regi/NO Sensor Harnesses

Figure 12 MCU-HVPS-C, Deve/Xero C Assembly, Hum Rad, CTD Assembly, and Hum
Assembly Harnesses

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 Figure 13 MSI CL, and MSI No Paper Harnesses Figure 14 LPH Color FFC Y/M/C/K Harnesses

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 Figure 15 ESS MCU FFC, and UI Harnesses

Figure 16 1st K Supply, 1st YMC Supply, and Transfer Supply Harnesses

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Wiring Data 10/2017 Revised BUS Update: July 2020
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 8 Principles of Operation
Product Overview ............................................................................................................ 8-3
Printing Process .............................................................................................................. 8-9
Scanning Process ........................................................................................................... 8-13
Paper Path ...................................................................................................................... 8-14
Major Components’ Functions ........................................................................................ 8-19
Control............................................................................................................................. 8-30
Drive Transmission Route ............................................................................................... 8-32
Options for the Phaser 6510 and WorkCentre 6515 ....................................................... 8-37

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Principles of Operation 10/2017 Revised BUS Update: July 2020
8-2 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Product Overview
Phaser 6510 Overview
The Phaser 6510 is a color LED printer. The Output Tray holds 250 80gsm (20lb.) sheets face-
down. Phaser 6510 options add media capacity and wireless connectivity. A configuration with
one additional 550-Sheet Feeder is supported. The following sections identify parts from the
front, side, rear, and internal views.

Phaser 6510 Standard Orientation

Figure 1 shows the standard orientation for the Phaser 6510. Directional descriptions used in
the procedures are defined as follows:
• Front: Direction toward you when facing the front of the printer.
• Rear: Direction opposite to the front when facing the front of the printer.
• Left: Left-hand direction when facing the front of the printer.
• Right: Right-hand direction when facing the front of the printer.

Figure 2 Phaser 6510 Front and Right Side Views

Table 1 Front and Right Side Parts Identification

1. Tray 2, Optional 550-Sheet Feeder 5. Control Panel
2. Tray 1 6. Power/Wake Button
3. Bypass Tray 7. Output Tray Extension
4. Toner Cover 8. Waste Cartridge Cover

Figure 1 Phaser 6510 Standard Orientation

Parts of the Phaser 6510

Phaser 6510 Front and Right Side Views

Figure 2 shows the printer’s front and right side views with parts identified in Table 1.

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Phaser 6510 Rear and Left Side Views

Figure 3 shows the printer’s rear and left side views with parts identified in Table 1.

Figure 4 Phaser 6510 Internal Parts

Table 3 Internal Parts Identification

1. Toner Cover 4. Waste Cartridge
Figure 3 Phaser 6510 Rear and Left Side Views
2. Toner Cartridges (Y, M, C, K) 5. LPH Cleaning Rod

Table 2 Rear and Left Side Parts Identification 3. Drum Cartridges (Y, M, C, K) 6. Waste Cartridge Cover

1. Fuser 5. USB Port

2. Rear Cover 6. Ethernet Connection
3. WIFI Cap 7. AC Power Receptacle
4. ESS Cover

Phaser 6510 Internal Parts

Figure 4 shows the printer’s front and right side internal views with parts identified in Table 3.

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Control Panel Layout WorkCentre 6515 Overview
The WorkCentre 6515 is a color LED print engine with a Duplex Automatic Document Feeder
The Phaser 6510 Control Panel (Figure 5) consists of a touchscreen, a keypad, and several
(DADF). The Output Tray holds 250 80gsm. (20lb.) sheets facedown. WorkCentre 6515 options
buttons. These buttons are used to navigate the menu system, perform functions, and select
add media capacity and wireless connectivity. A configuration with one additional 550-Sheet
operational modes. Table 4 lists the function of each control.
Feeder is supported. The following subsections identify parts from the front, side, rear, and
internal views.

WorkCentre 6515 Standard Orientation

Figure 6 shows the standard orientation for the WorkCentre 6515 Directional descriptions used
in the procedures are defined as follows:
• Front: Direction toward you when facing the front of the printer.
• Rear: Direction opposite to the front when facing the front of the printer.
• Left: Left-hand direction when facing the front of the printer.
• Right: Right-hand direction when facing the front of the printer.

Figure 5 Phaser 6510 Control Panel

Table 4 Control Panel Parts Identification

1. Back/Return button 8. Print Menu
2. OK/Accept 9. Scroll Up and Down
3. Menu 10. Cancel Print Job
4. Information 11. Printer Ready or Processing Light
5. Control Panel Display 12. Scroll Left and Right
6. User Mode: Pause Printing 13. Status LED Figure 6 WorkCentre 6515 Standard Orientation
Diagnostics Mode: Online
7. Power/Wake

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Parts of the WorkCentre 6515
WorkCentre 6515 Front and Right Side Views

Figure 7shows the printer’s front and right side views with parts identified in Table 5.

Figure 8 WorkCentre 6515 Rear and Left Side Views

Table 6 Rear and Left Side Parts Identification

1. Fuser 6. FAX Line Connector
2. Rear Cover 7. USB Port, Type A
Figure 7 WorkCentre 6515 Front and Right Side Views
3. WIFI Cap 8. USB Port, Type B

Table 5 Front and Right Side Parts Identification 4. ESS Cover 9. Ethernet Connection

1. Tray 2, Optional 550-Sheet Feeder 7. Touch Screen Display 5. Phone Connector 10. AC Power Receptacle

2. Tray 1 8. Single-Pass Duplex Automatic Document

Feeder (DADF)
3. Bypass Tray 9. Output Tray
4. Toner Cover 10. Output Tray Extension
5. USB Memory Port 11. Waste Cartridge Cover
6. Power/Wake Button

WorkCentre 6515 Rear and Left Side Views

Figure 8 shows the printer’s rear and left side views with parts identified in Table 6.

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8-6 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
WorkCentre 6515 Internal Parts

Figure 9 shows the printer’s front and right side views with internal parts identified in Table 7.

Figure 10 WorkCentre 6515 Control Panel

Table 8 Control Panel Parts Identification

1. Near Field Communication (NFC) Area 4. Power/Wake
Figure 9 WorkCentre 6515 Internal Parts
2. Touch Screen Display 5. Status LED

Table 7 Internal Parts Identification 3. Home Button

1. Toner Cover 6. Drum Cartridges (Y, M, C, K)

2. Toner Cartridges (Y, M, C, K) 7. Waste Cartridge Configurations
3. Platen 8. LPH Cleaning Rod The configurations for this printer are described in this section.
4. Document Cover 9. Waste Cartridge Cover
Basic Configuration
5. Single-Pass Duplex Automatic Document
The printer has the following basic configurations (Figure 11) depending on the destination.
Feeder (DADF)
• Print engine main unit (MSI and 250 feeder unit as the standard paper feeding)

Control Panel Layout • Consumables (CRU)

The WorkCentre 6515 Control Panel (Figure 10) consists of a touchscreen, a keypad, and sev-
eral buttons. These buttons are used to navigate the menu system, perform functions, and
select operational modes. Table 8 lists the function of each control.

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 Functional Configuration
The functional configuration for this printer is shown in Figure 12.

Figure 11 Basic Configuration

Figure 12 Functional Configuration

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8-8 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Printing Process
This section describes the operational characteristics of the Phaser 6510 (SFP) and WorkCen-
tre 6515 (MFP). It provides detailed descriptions of the media path, xerographics, and major
assemblies for each model.

Summary of Printing Process

This device is an LED-based full-color xerographic printer operating on a tandem printing sys-
tem that has four color-specific drum/developer sets for yellow, magenta, cyan, and black
(YMCK). The four color-separated images of the original document are created with toner on
the drums and then transferred in registration onto the Intermediate Transfer Belt to reproduce
a full color image. The completed toner image is transferred and fixed on the print medium, and
then output as a print.

The printer’s printing process comprises the following basic steps:

1. Charging: The drum surface is electrically charged.

2. Exposure: The image is formed on the drum surface by the light from the LEDs (Light-
Emitting Diodes).
3. Development: The image is developed with toner.
4. Primary Transfer: The four color separation images on the drums are transferred onto the
Transfer Belt.
5. Cleaning: The drums are electrically neutralized and the toner remaining on the drums
and BCRs is removed.
6. Secondary Transfer: The toner image on the Transfer Belt is transferred onto the medium.
7. Neutralization: Electric charge of the paper is eliminated.
8. Cleaning: The toner remaining on the Transfer Belt and 2nd Transfer Roller is removed.
9. Fusing: The toner is fixed to the print medium by heat and pressure.
Figure 1 Printing Process Flow
Figure 1 shows the printing process flow.
Figure 2 shows the printing process outline.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-9 Printing Process
 Charging
In the charging process, the surface of the drum rotating at a constant speed is uniformly
charged with negative polarity by the discharge from the Bias Charge Roll (BCR). This process
is performed in parallel for yellow, magenta, cyan and black colors.

• Bias Charge Roll (BCR)

The BCR is kept in contact with the drum and rotates following the rotations of the drum.
The BCR is a conductive roll that uniformly and negatively charges the drum surface with
the negative voltage applied by the HVPS.
• Drum
The drum surface is uniformly and negatively charged with DC bias voltage.
The drum surface consists of a photoreceptor (which is an insulator in the dark and a con-
ductor in the light) backed with a conductor.
• Cleaning Roll
The Cleaning Roll physically contacts the BCR to remove the toner from it.
Exposure
The Exposure process forms an invisible electrostatic latent image on the negatively charged
drum surface by illuminating it with the Light Emitting Diodes (LEDs).

This process is performed in parallel for yellow, magenta, cyan, and black colors.

This device uses the LED Print Head (LPH) for the exposure process. The LPH consists of
numerous illuminating points that are lined in the main scanning direction. The LPH of this
device consists of 21 newly developed Self-Scanning* Light Emitting Diodes (SLEDs). With
506 illuminating points per SLED, the total number of illuminating points on 21 SLEDs amounts
to 10626, achieving a high resolution of 1200 dpi in the main scanning direction. Utilizing the
switching characteristics of the PNPN thyristor, makes the PN junction work as a light emitting
diode to provide the scanning function.

The LEDs emit lights according to the printing data (image data) output from the printer control-
ler, and the lights pass through the lenses to be converged onto the drum surface. The LEDs
illuminate the points on the drum surface corresponding to the pixels (micro points composing
characters or pictures) of the printing data. When the LEDs illuminate the drum surface, the
illuminated area becomes conductive. This allows the negative charge on the drum surface to
flow to the positive side and cancel the positive charge, lowering the potential on the drum sur-
face. This low-potential area becomes the electrostatic latent image.

Development
The development process makes a visible image appear on the drum surface by electrically
attracting toner particles to the electrostatic latent image.

This process is performed in parallel for yellow, magenta, cyan and black color independently.

Toner Dispensing
The toner in the Toner Cartridge is fed into the Drum Cartridge by the Upper Auger and the
Lower Auger driven by the Motor Assembly DISP as shown in Figure 3. The toner supplied
Figure 2 Printing Process Functions from the Toner Cartridge is fed toward the Drum Cartridge by the Upper Auger and the Lower
Auger in the DISP Assembly and the paddle in the Toner Cartridge driven by the Motor Assem-
bly DISP.

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 Figure 3 Toner Dispensing During Development

Development
In the developer section, the incoming toner is mixed with the existing developer (toner/carrier
mixture) by the Admix Auger and the Supply Auger, and then supplied to the Magnet Roll
located near the drum surface as shown in Figure 4. The toner and carrier are charged by fric-
tion due to agitation (toner in negative, carrier in positive), and they attract each other electri-
cally. The carrier, due to its magnetic properties, is attracted to the Magnet Roll, and then
uniformly leveled by the Trimmer Rod.

The Magnet Roll is covered by a thin semi-conductive sleeve all over the surface. The DB
(Developing Bias) voltage is supplied to this semiconductor sleeve from the High Voltage
Power Supply (HVPS). The DB voltage is negative DC voltage combined with AC voltage. The
DC voltage keeps the Magnet Roll at a constant negative voltage against the photoreceptor
layer of the drum. Therefore, at the area where the negative electric charge on the drum sur-
face does not decrease, the potential is lower than that of the Magnet Roll, while the potential is
higher than that of the Magnet Roll at the area where the negative charge on the drum surface
decreases. The AC voltage shakes the developer on the surface of the Magnet Roll so that the
toner easily flies to the drum. Thus, only the portions of the drum surface where the negative
charge has decreased below that of the Magnet Roll (electrostatic latent image) attract the
toner to form an image on the drum. Once the toner is deposited on the drum, the potential and
Figure 4 Development Process
the toner-attracting force of the corresponding portion decreases because the increase of neg-
ative charge lowers the potential at that portion.

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Primary Transfer Belt Cleaning
In the Primary Transfer process, the toner images formed on the drums are transferred onto The excess toner that was not transferred to the sheet in the Secondary Transfer process
the Transfer Belt via the 1st Transfer Roller. The four color separation images are transferred remains on the Transfer Belt surface. To prevent the excess toner from causing troubles in the
from the drums onto the Transfer Belt in the order of Y, M, C, and K. subsequent processes, the toner is scraped off by the Cleaning Blade in contact with the
Transfer Belt surface, and then is collected into the Waste Cartridge.
The 1st Transfer Roller is a metal roll, to which the positive voltage from the High Voltage
Power Supply (HVPS) is applied. The 1st Transfer Roller positively charges the backside of the 2nd Transfer Roller Cleaning
Transfer Belt with the voltage generated by the contact resistance with the Transfer Belt. The The excess toner deposited on the 2nd Transfer Roller in the Secondary Transfer process soils
toner images on the drums are transferred to the Transfer Belt due to the attracting force gener- the backsides of the subsequent sheets. To prevent this trouble, the excess toner on the 2nd
ated between the negative polarity of the toner image and the positive polarity on the Transfer Transfer Roller is transferred back onto the Transfer Belt using the attracting force generated by
Belt. the Back Up Roll which is positioned opposite to the 2nd Transfer Roller and is positively polar-
ized by the DC voltage from the HVPS. The excess toner remaining on the Transfer Belt is
Cleaning (Drum) scraped off by the Belt Cleaning Blade that is in contact with the Transfer Belt, and then is col-
lected into the Waste Cartridge (see Waste Toner Collection).
In the Cleaning process, excess toner and charge is removed from the Drum and BCR sur-
faces.
Fusing
Drum Cleaning In the Fusing process, toner is fixed onto the print medium by heat and pressure. The toner
The excess toner that was not transferred to the Transfer Belt in the Primary Transfer process particles are melted by the Heat Roll heated by the Heater Lamp, and fused onto the print
remains on the drum surface. To prevent the excess toner from causing troubles in the subse- medium by the pressure between the Heat Roll and the Pressure Belt. The Pressure Belt fric-
quent processes, the toner is scraped off by the Drum Cleaning Blade in contact with the drum tion-driven by the Heat Roll nips the print media against the Heat Roll using the pressurizing
surface, and then is collected into the Waste Cartridge. mechanism it contains.

BCR Cleaning Waste Toner Collection

The remaining toner is roiled by the Cleaning Roll made of spongy material in contact with the The excess toner generated by the Y/M/C/K drum cleaning is fed to the Waste Cartridge by the
BCR surface, and then collected to the Drum. The toner returned to the Drum is scraped off by Drum Cleaning Auger in the Drum Cartridge of YMCK as shown Figure 5.
the Drum Cleaning Blade with the transfer remaining toner in the drum cleaning process.
The excess toner generated by the belt cleaning is fed to the Waste Cartridge by the Belt
Secondary Transfer Cleaning Auger in the Transfer Belt Unit.
In the Secondary Transfer process, the toner image completed on the surface of the Transfer
Belt is transferred onto the print medium using the 2nd Transfer Roller. The print medium The Drum Cleaning Auger (K) and the Belt Cleaning Auger are driven by the Main Motor and
passes between the 2nd Transfer Roller and the Transfer Belt that runs in contact with the con- the Drum Cleaning Auger (Y/M/C) are driven by the Sub Motor.
ductive roll (Back Up Roll). The toner image on the Transfer Belt moves onto the print medium
due to the attracting force generated between the grounded Back Up Roll and the positively The excess toner fed to the Waste Cartridge is collected into the cartridge by the Waste Auger
polarized 2nd Transfer Roller. in the Waste Cartridge.

The Waste Auger in the Waste Cartridge is driven by the Main Motor via the Regi Roll.
Neutralization
In the Neutralization process, the charge on the paper is neutralized or eliminated by the Elimi-
nator. The charge is neutralized (removed) to prevent the toner on the paper from spreading
over the surrounding metal surfaces. The Eliminator is a metal sheet that is held at the ground
potential. The Eliminator is installed at several millimeters away from the backside of the Trans-
fer Belt.

Cleaning (Transfer Belt, 2nd Transfer Roller)

In the Cleaning process, the toner and charge remaining on the Transfer Belt and the toner
remaining on the 2nd Transfer Roller are removed after the toner image is transferred onto the
print medium.

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Printing Process 8-12 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
 Scanning Process
Document Scanning
The SCANNER Assembly consists of the Image Input Terminal (IIT) and the Duplex Automatic
Document Feeder (DADF). Document scanning is performed by the Carriage Assembly in the
Image Input Terminal.

Document Scanning at Platen (IIT)

The SCANNER Assembly, shown in Figure 1, consists of the Image Input Terminal (IIT) and
the Auto Document Feeder (ADF). Document scanning is performed by the Carriage Assembly
in the Image Input Terminal.

The Carriage Assembly consists of components such as the CCD Image Sensor for converting
image to data, the LED Array for illuminating the original, and the Rod Scope for converting the
original image to a full-size erect image.

Figure 5 Waste Toner Collection

Figure 1 Scanning at Platen (IIT) Assembly

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-13 Printing Process,
Document Scanning at DADF Paper Path
This DADF, shown in Figure 2, has a different system from the conventional document feeder, This section describes the paper feed path of the entire device and the paper feed process in
being capable of scanning both the front and back sides of the document during the one-pass each feed section.
conveyance. The CCD Array Assembly on the IIT Assembly reads the front side of the docu-
ment, and the CIS Array Assembly on the DADF Assembly reads the back side of the docu- Paper Path Layout
ment. These two scanning parts are arranged so as to interpose the paper path from both
Figure 1 shows the paper feed layout when the tray module is installed, and the components
sides, and this allows both sides of the document to be scanned without rotation.
relevant to paper feed.
When the document being fed by the torque from the DADF Motor at the speed corresponding
to the set magnification passes the Scanner Home Position (CVT: Constant Velocity Transport)
of the Carriage Assembly in the IIT Assembly, allowing the reflected image to be read by the
CCD Image Sensor.

Figure 1 Paper Path Layout

Feeding from Paper Cassette

Figure 2 shows the paper loaded in the paper cassette is fed between the Feed Roll and the
Figure 2 Scanning at DADF Assembly Separator Roll by the Nudger Roll, and fed farther to the registration section by the rotation of
the Feed Roll and the Separator Roll.

• The Nudger Roll and the Feed Roll are rotated by the Main Motor via the Clutch Assembly
PH.
• The Separator Roll, pressed from underneath by the spring pressure and forced against
the Feed Roll, fans a sheet by the rotation friction.
• When the sheet is lapped over, the break force of the torque limiter combined with the
Separator Roll separates and feeds only the top sheet.

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Paper Path 8-14 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
• The Plate Assembly Bottom is the mechanism driven with the gear located on the side of The MSI Separator Roll is pushed toward the MSI Feed Roll by spring pressure, and controlled
the paper cassette. by the torque limiter (Clutch Assembly Friction) with which it is coupled.
• Unless the interlock gear is unlocked, the Plate Assembly Bottom keeps the state that it is
not lowered or elevated from the arbitrary position. The sheet is fed at this position.
• As paper is fed and the stack of paper decreases by several sheets, the Nudger Roll low-
ers down and the lever unlocks the gear, which elevates the Plate Assembly Bottom.

Figure 3 Feeding from the Bypass Tray

Feeding in the Registration Section

Figure 2 Feeding from Paper Cassette Feeding to the Registration Section
The sheet fed from the MSI is fed to the registration section by the Roll Assembly TA1, Roll
Feeding from Bypass Tray Assembly TA2, and Roll Assembly TA3 driven by the Main Motor. See Figure 4.
When sheet feeding from the MSI starts, the MSI Feed Roll rotates, driven by the Main Motor
and controlled by the SOLENOID Feed MSI, to feed the sheet to the position where it is nipped
between the MSI Feed Roll and the MSI Separator Roll (HOLDER Assembly Separator MSI).
As the MSI Feed Roll rotates, the MSI Left Cam and MSI Right Cam also rotate to lift the Plate
Assembly Bottom MSI via the LATCH MSI L and LATCH MSI R to the position for sheet feed-
ing. See Figure 3.

Normally, when only one sheet is fed, both the MSI Feed Roll and MSI Separator Roll rotate to
allow the sheet to pass. However, when two sheets are fed concurrently, only the MSI Feed
Roll rotates and the MSI Separator Roll is locked. This allows the upper sheet to pass by being
separated from the lower sheet that is stopped by the friction with the MSI Separator Roll at
rest.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-15 Paper Path
 The sheet fed from the paper cassette is passed through the chute directly and fed to the reg-
istration section. See Figure 5.

Figure 5 Feeding to the Registration Section

Lead-Edge Registration (Paper Skew Correction)

When a sheet fed out of the MSI or Tray directly reaches the toner transfer section, the toner
image may not be transferred at the correct position on the sheet due to misalignment of lead
edges in the MSI or Tray.

To avoid this problem, the lead edge position of the sheet needs to be corrected at the registra-
tion section before the sheet is forwarded to the toner transfer section.

By thrusting the edge of the sheet fed out of the MSI or Tray against the locked Roll Assembly
REGI, the sheet’s lead edge position is corrected. See Figure 6.

Figure 4 Feeding Through the Takeaway Rolls

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 Figure 6 Sheet Leading Edge Position Correction Figure 7 Feeding Through the Transfer/Fusing/Exit

Feeding from the Registration Section Feeding Through the Duplexer

The sheet is fed to the toner transfer section by the rotation of the Roll Assembly REGI at the After the sheet is passed through the Heat Roll and side 1 printing is completed, the rotation
proper timing, after the lead edge position of the sheet fed is corrected in the registration sec- direction of the Exit Roll is changed to the duplex feed direction at the proper timing, and the
tion. The Roll Assembly REGI is rotated by the Main Motor drive via the Clutch Assembly sheet is nipped in the Duplex Assembly. See Figure 8. When the Main Motor drive is trans-
REGI. ferred to the Exit Clutch 2, the Exit Roll is rotated in the duplex direction. Also, the Duplex Roll
is rotated by the Main Motor drive, and the sheet is fed to the registration position.
Transfer / Fusing / Exit
On the sheet passed through the registration section, the toner image on the Transfer Belt is
transferred by the Transfer Belt and the 2nd Transfer Roller rotated by the Main Motor drive.
Then, the sheet is fed to the exit section while its toner image is being fused by the Heat Roll
rotated by the Main Motor. See Figure 7. Also, the Main Motor drive is transmitted to the Exit
Clutch, and the Exit Roll is rotated in the sheet exit direction. The printed sheet is ejected from
the printer. The Exit Sensor detects when the sheet completely exits the printer.

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 Figure 9 Feeding Through the DADF

Figure 8 Feeding Through the Duplexer

DADF Paper Path (MFP)

When the sheet feeding from the Document Feeder Tray of the DADF starts, the DADF Nudger
Roll and the DADF Feed Roll rotation is driven by the DADF Motor. The sheet is nipped
between the DADF Feed Roll and the Retard Pad while being fed into the DADF. See Figure 9.

Inside the DADF, the sheet is fed by the DADF Takeaway Roll rotated by the DADF Motor,
aligned by the DADF Regi Roll rotated by the DADF Motor, and fed to the Scanner Home (CVT:
Constant Velocity Transport) Position in the Carriage Assembly, and is scanned (Simplex).
Then, the sheet is fed by the DADF Transport Roll rotated by the DADF Motor to the CVT posi-
tion, and is scanned (Duplex).

After being scanned, the sheet is ejected by the DADF Exit Roll rotated by the DADF Motor to
the DADF’s Document Output Tray.

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Paper Path 8-18 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Major Components’ Functions
This section describes the major functional components of the printer and the scanner with
corresponding illustrations. These components are classified into the following blocks based on
the printer and scanner configurations.

LPH
Figure 1 shows the LPH assemblies.

Figure 2 Drive Function

Drive Assembly Main (PL 3.1 Item 1)

The Drive Assembly Main mainly consists of the following parts:
• Main Motor
The DC motor that drives the Heat Roll in the Fuser Assembly, the Exit Roll in the exit sec-
tion, each roller of the paper feed section (feed from the MSI/tray, registration, and duplex
feed), the Drum and Magnet Roll in the Drum Cartridge (K) (black), the Transfer Belt and
Belt Cleaning Auger in the Transfer Belt Unit, and the Auger in the Waste Cartridge.
Figure 1 LPH Function
• Sub Motor
HEAD Assembly LPH COLOR (PL 2.1 Item 1) The DC motor that drives the Drum and Magnet Roll in the Drum Cartridge (Y/M/C) (Yel-
An exposure device for creating an electrostatic latent image on the drum surface. One unit is low/Magenta/Cyan).
provided for each color: yellow, magenta, cyan, and black. • Development Coupling Clutch Assembly
Transfers the drive from the Sub Motor to the Drum and Magnet Roll in the Drum Car-
The HEAD Assembly LPH COLOR mainly consists of the following part: tridge (Y/M/C) (Yellow/Magenta/Cyan). This clutch is controlled by the Solenoid Deve and
• PWB ASIC Deve Xero Sensor.
A board that bridges between the PWB ESS MFP/PWB ESS SFP and the HEAD Assem- • Switching Clutch Assembly (K Clutch)
bly LPH COLOR. Transfers the drive from the Main Motor to the Switching Camshaft in the Transfer Belt
Drive Unit and switches the contact/retract of the 1st Transfer Roller.
Figure 2 shows the drive assemblies. Drive Assembly PH (PL 3.1 Item 2)
Transfers the drive to the Drive Assembly WASTE via the Roll Assembly REGI.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-19 Major Components’ Functions
Drive Assembly MSI (PL 3.1 Item 3)
The Drive Assembly PH mainly consists of the following part:
• MSI Takeaway Clutch
Transfers the drive from the Main Motor to the Roll Assembly TA1, the Roll Assembly TA2,
and the Roll Assembly TA3.
Air Flow
Figure 3 shows the Main Fan.

Figure 4 Waste Toner Function

Sensor TONER FULL (PL 5.1 Item 9)

Detects when the Waste Cartridge is full.

Waste Cartridge (PL 8.1 Item 5)

Stores the waste toner conveyed from the Transfer Belt and the Drum Cartridge (Y/M/C/K) via
the Belt Cleaning Auger and the Drum Cleaning Auger.

Figure 3 Air Flow

Fan Main (PL 4.1 Item 1)

Takes air in from outside the machine, and prevents temperature rise inside the machine.

Waste Toner Collection

Figure 4 shows the Waste Cartridge.

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Major Components’ Functions 8-20 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Toner Dispensing Kit Drive Assembly DISP (PL 5.1 Item 99)
Drives the paddle in the Toner Cartridge, the Upper Auger, and the Lower Auger of the DISP
Assembly, feeding toner to the development section in the Drum Cartridge.

The Dispenser Drive Assembly mainly consists of the following parts:

• Dispenser Motor Assembly (Y,M)
Drives the Toner Cartridge for the Y toner and M toner and the DISP Assembly via the
gear.
• Dispenser Motor Assembly (C,K)
Drives the Toner Cartridge for the C toner and K toner and the DISP Assembly via the
gear.
Toner Cartridge Y,M,C,K (PL 5.1 Item 11, PL 5.1 Item 12, PL 5.1 Item 13, PL 5.1 Item 14)
Stores toner and a small amount of carriers. Also, includes the CRUM, a non-volatile memory
to store the machine information.

DISP Assembly Y,M,C,K (PL 5.1 Item 2, PL 5.1 Item 3, PL 5.1 Item 4, PL 5.1 Item 5)
Feeds toner in the Toner Cartridge to the Drum Cartridge.

The DISP Assembly Y/M/C/K mainly consists of the following parts:

• CONNECTOR Assembly CRUM TONER
Detects whether the Toner Cartridge being connected is a regular part.

Figure 5 Toner Dispensing Function

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-21 Major Components’ Functions
Xerographics and Transfer Sensor Assembly CTD (PL 6.1 Item 8)
The CTD Sensor Assembly consists of the following parts:
• R-RAD Low Sensor
Irradiates light from the LED in the sensor to the Transfer Belt and the toner patch on the
Transfer Belt, detects the reflected light from the Transfer Belt with the light receiving ele-
ment, and outputs the electric signal. The output value is used to control the image posi-
tion.
• R-RAD Sensor
Irradiates light from the LED in the sensor to the Transfer Belt and the toner patch on the
Transfer Belt, detects the reflected light from the Transfer Belt with the light receiving ele-
ment, and outputs the electric signal. The output value is used to control the toner density,
the image density, and the image position.
• Humidity and Temperature Sensor
Detects the humidity and the temperature.
Drum Cartridge (Y,M,C,K) (PL 8.1 Item 1, PL 8.1 Item 2, PL 8.1 Item 3, PL 8.1 Item 4)
A unit that consists of the Drum to form the static latent image and toner image, and the devel-
oper to develop toner to the Drum. Placed in yellow, magenta, cyan, and black color each.

• Drum
Forms the static latent image and the toner image.
• BCR
Charges the Drum.
• Cleaning Roll
Cleans toner on the BCR surface.
• Drum Cleaning Blade
Cleans the remaining toner in the Drum after the toner image is transferred on the sheet.
• Magnet Roll
Contacts with the Drum and forms the toner image on the Drum.
• Admix Auger, Supply Auger
Stirs toner.
• Trimmer Rod
Equalizes toner and carriers on the Magnet Roll.
Transfer Belt Unit (PL 6.1 Item 1)
The primary transfer unit that transfers the toner image on the drum surface of each color to
the Transfer Belt.

The Transfer Belt mainly consists of the following components:

• 1st Transfer Roller (Y)/(M)/(C)/(K)
Impresses the positive electric charge on the reverse side of the Transfer Belt in printing,
and transfers the toner image formed in the Drum to the Transfer Belt.
• Transfer Belt
Reduplicates and transfers the toner image formed in the Drums of each color.
• Back Up Roll
Contacts with the 2nd Transfer Roller via the Transfer Belt in the secondary transfer, and
Figure 6 Xerographics and Transfer transfers the toner image on the Transfer Belt to the sheet.

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Major Components’ Functions 8-22 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
• Belt Cleaning Auger Fuser
After the toner image is transferred on the sheet, cleans the remaining toner in the Trans-
fer Belt.
• Switching Camshaft
Switches the contact/retract of the 1st Transfer Roller (Y)/(M)/(C) to the Transfer Belt.
• K Mode Sensor
Detects the contact/retract of the 1st Transfer Roller (Y)/(M)/(C) to the Transfer Belt.
2nd Transfer Roller Assembly (PL 19.2 Item 11 MFP, PL 19.4 Item 11 SFP)
The 2nd Transfer Roller Assembly mainly consists of the following components:
• 2nd Transfer Roller
Contacts with the reverse side of the toner transfer face on the sheet, and transfers the
toner image formed in the Transfer Belt to the sheet.
• Eliminator
Neutralizes the sheet.

Figure 7 Xerographics Transfer Function

XERO IOT Assembly

The XERO IOT Assembly mainly consists of the following parts:
• CONNECTOR Assembly CRUM DC PL
Detects whether the Drum Cartridge (Y/M/C/K) is set to the XERO IOT Assembly Figure 8 Fuser Function

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-23 Major Components’ Functions
Fuser Assembly (PL 7.1 Item 1) Paper Transport
The Fuser Assembly is a unit that fuses the complete toner image transferred on the sheet with
the sheet by heat and pressure.

The Fuser Assembly mainly consists of the following components:

• Heat Roll
A metal roller, with a surface for transferring heat to fuse toner on a sheet covered by the
tube.
• Pressure Belt
A belt contained the pressurization system inside. Combined with the Heat Roll,
impresses toner on the sheet.
• Heater Lamp
A heating element sealed inside the Heat Roll.
• Center Temp. Sensor
A thermistor that reacts corresponding to temperature changes, located in the Heat Roll.
The sensor detects the Heat Roll’s surface temperature, preventing abnormally high tem-
perature.
• Side Temp. Sensor
A thermistor that reacts corresponding to temperature changes, located in the Heat Roll.
The sensor detects the Heat Roll’s surface temperature, preventing abnormally high tem-
perature.
• Thermostat
Located in series with the Heater Lamp’s power source. A secondary device to prevent
excessive temperature in the Heat Roll if the Temp. Sensors fail.

Figure 9 Paper Transport Function

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Major Components’ Functions 8-24 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Clutch Assembly REGI (PL 15.1 Item 8) SOLENOID Feed MSI (PL 13.1 Item 7)
Transfers the Main Motor drive to the Roll Assembly REGI. Transfers the Main Motor drive to the MSI Feed Roll.

Chute Assembly REGI Feeder (PL 15.2 Item 1) Exit

The Chute Assembly REGI Feeder mainly consists of the following components:
• No Paper Sensor
By change of the actuator, detects presence or absence of paper in the paper cassette.
• Registration Sensor
Detects that a lead edge of a sheet reached the registration section.
Clutch Assembly PH (PL 15.2 Item 15)
Transfers the Main Motor drive to the Feed Roll.

Duplex Clutch
Transfers the Main Motor drive to the Duplex Roll inside the Duplex Assembly.

Bypass

Figure 11 Exit Function

Exit Sensor
Detects a sheet as it passes out of the Fuser unit.

Drive Assembly EXIT Main (PL 17.1 Item 4)

The Main Exit Drive mainly consists of the following components.
• Exit Clutch
Transfers the Main Motor drive to the Exit Roll. The Exit Roll rotates in the paper exit
direction.
• Invert Clutch
Transfers the Main Motor drive to the Exit Roll. The Exit Roll rotates in the duplex feed
direction.
Figure 10 Bypass Function
GEAR Assembly IDLE EXIT (PL 17.1 Item 5)
MSI No Paper Sensor Contains the gears that transmit the Main Motor drive to the gears in the Drive Assembly EXIT
Actuator movement indicates presence or absence of paper in the MSI. Main.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-25 Major Components’ Functions
Electrical (MFP) WIRELESS MODULE (PL 18.1 Item 11)
Controls the Wireless Network interface.

EMMC Card (PL 18.1 Item 30)

Non-volatile memory that stores the machine information.

Electrical (SFP)

Figure 12 MFP Electrical Function

Console Assembly UI (MFP) (PL 1.1 Item 1)

Consists of the LCD, LED, and the buttons. Displays the status of the machine on the LCD and
LED, and controls the machine using the buttons.

PWB MCU (PL 18.1 Item 1) Figure 13 SFP Electrical Function

Performs communication with the printer controller and controls each component in printing.
Console Assembly UI (SFP) (PL 1.2 Item 1)
PWB ESS MFP (PL 18.1 Item 5) Consists of the LCD, LED, and the buttons. Displays the status of the machine on the LCD and
A printer controller. Controls printing by communicating with the PWB MCU, HEAD Assembly LED, and controls the machine using the buttons.
LPH COLOR, and Console Assembly UI AIO.
PWB MCU (PL 18.5 Item 1)
PWB LVPS (PL 18.1 Item 16) Communicates with the printer controller and controls each component during printing.
Generates the +24VDC and +5VDC from the AC power source to provide power for each com-
ponent. PWB ESS SFP (PL 18.5 Item 5)
A printer controller. Controls printing by communicating with the PWB MCU, HEAD Assembly
PWB HVPS (PL 18.2 Item 2) LPH COLOR, and Console Assembly UI SFP.
Provides high voltage to the 1st Transfer Roller contained in the Transfer Belt Unit, and the
Magnet Roll and BCR contained in the Drum Cartridge for each color.

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Major Components’ Functions 8-26 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
PWB LVPS PL 18.5 Item 16 UI and FAX
Generates the +24VDC and +5VDC from the AC power source to provide power for each com-
ponent.

PWB HVPS PL 18.6 Item 2

Provides high voltage to the 1st Transfer Roller contained in the Transfer Belt Unit, and the
Magnet Roll and BCR contained in the Drum Cartridge for each color.

WIRELESS MODULE PL 18.5 Item 11

Controls the Wireless Network interface.

EMMC Card PL 18.5 Item 30

Non-volatile memory that stores the machine information.

Interlock

Figure 15 UI and FAX Function

Console Assembly UI (MFP) PL 1.1 Item 1

The Console Assembly UI AIO displays the state of the printer and FAX using the LCD and
LED, and operates the printer and FAX using the buttons.

PWB FAX PL 18.1 Item 9

The board for controlling the FAX signal.

Figure 14 Interlock Function

Rear Interlock Switch

Detects the opening/closing of the rear cover.

Side Interlock Switch

Detects the opening/closing of the side cover.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-27 Major Components’ Functions
Scanner

Figure 17 Scanner DADF Function

Figure 16 Scanner IIT Function
DADF Assembly PL 50.1 Item 1
IIT Assembly PL 50.1 Item 2 • DADF Document Sensor
• Carriage Motor (Scanner Motor) A sensor that detects when a document is present or absent on the DADF Feeder Tray.
The stepping motor that drives the Carriage Assembly. (Document present: light on sensor) (Document absent: no light on sensor)
• Scanner Home Position Sensor (CVT Position) • DADF Cover Sensor
As part of the rear side of the Carriage Assembly frame, the sensor functions as an actu- A sensor that detects whether or not the DADF Top Cover is open.
ator and blocks the light on the Scanner Home Position Sensor, thus detecting the regis- (Open: entrance of light) (Closed: No entrance of light)
tration position. This sensor detects the home position of the Carriage Assembly. When • DADF Feed Sensor
the Carriage Assembly is in the home position, the light is shielded, and when not in the
Located near the side of the DADF Feed Roll and detects the paper passing.
home position, the light is unshielded.
(Paper present: entrance of light) (Paper absent: No entrance of light)
• Platen Angle Sensor
• DADF Regi Sensor
Detects when the platen is open/closed.
Located near side of the DADF Regi Roll and detects the paper passing.
(Paper present: entrance of light) (Paper absent: No entrance of light)
• DADF Motor
The DADF Motor rotates the DADF Nudger Roll, DADF Feed Roll, DADF Takeaway Roll,
DADF Regi Roll, DADF Transport Roll, and DADF Exit Roll.
• CIS Array Assembly
Scans the image on the back side of the document in the duplex mode.

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Major Components’ Functions 8-28 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
• DADF PWB
Controls the whole DADF system.
• Document Stopper
When a document is loaded in the DADF, the Document Stopper is locked to prevent the
document from being moved forward.
When the DADF starts feeding, the front portion of the Pickup Assembly is lowered. This
unlocks the Document Stopper that blocks the document. When the Document Stopper is
pressed by the lead edge of the document in the feed direction, the document is fed.
When the paper feed is completed, the Pickup Assembly returns to its original position.

Figure 19 DADF Pinch Roll Function

Figure 18 Document Stopper Function

• DADF Pinch Roll

The DADF Pinch Roll is normally pressed against the direction of the DADF Takeaway
Roll by the spring pressure.
Documents are fed between the DADF Pinch Roll and the DADF Takeaway Roll to the
CVT Window by the rotation of the DADF Takeaway Roll.
If a jam occurs between the DADF Pinch Roll and the DADF Takeaway Roll, it is hard to
retrieve documents due to the high spring pressure of DADF Pinch Roll.
To retrieve jammed documents, open the DADF Top Cover to release the spring pressure,
and make enough clearance between the DADF Pinch Roll and the DADF Takeaway Roll.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-29 Major Components’ Functions
Control High Area Coverage Mode
A continuous printing of data involving high area coverage exceeding the extra toner dispense
This section describes the components that control the printer processes, color registration,
capability causes the toner density in the developer to be lowered. The High Area Coverage
fusing, and scanning.
Mode postpones the next page feed and dispenses the toner during this time if the toner dis-
pense time has reached the specified value during a continuous printing.
Process Control
Process Control Admix Mode
The parameters related to image formation must be corrected to stabilize printing. This control This mode executes extra toner dispensation to prevent the toner density from being lowered
involves the entire printing process including the parameter correction control. The process whenever the value of the toner density control patch measured by the ADC Sensor falls far
control is performed by the following two methods after every 30 cumulative prints upon termi- below the reference value. If the toner density level cannot be recovered even after this opera-
nation of a print run or during a continuous run: tion, the control determines that the toner has run out.
• Potential Control
• Toner Density Control ADC Sensor Adjustment
To supplement these two controls, the following controls are provided: The ADC Sensor is a reflection type sensor that irradiates the light from its LED onto the target,
• High Area Coverage Mode detects the reflected light at its photoreceptor, and outputs electric signals responsive to the
amount of the detected light. To ensure an accurate patch density measurement, clean the
• Admix Mode
ADC Sensor surfaces to remove soil due to toner, or other contaminants. The light quantity
Potential Control adjustment is made so that the reflected light quantity satisfies the predetermined value when
To stabilize the print image density, the drum charging voltage, the developing DC voltage, and the patch for potential control and toner density control are created.
the LED light amount of the LPH are adjusted according to the ever-changing developing capa-
bility of each color developer. The adjusted drum charging voltage, the developing DC voltage, Color Registration Control
and the LED light amount of the LPH are fed back to keep the print image density constant.
The printer uses a tandem system where the drums and developers are arranged respectively
for each of yellow, magenta, cyan, and black colors. Since the four color-separated images
The Potential Control follows this process:
overlay one another on the print medium, a color shift may occur. The color registration control
1. Sensor HUM AND TEMP (Hum. and Tem. Sensor) detects the temperature and humidity. calculates how much the registration is shifted, and adjusts the LPH write timing. The lateral
2. The patches of respective colors (yellow, magenta, cyan, and black) for the potential con- registration control adjusts all of the four colors in lateral directions.
trol are generated and transferred onto the Belt.
3. The ADC Sensor (density sensor) detects the density of the patches on the Belt. The color registration control is executed during a process control based on the change in the
4. The drum charging voltage, the developing DC voltage, and the LED light amount of the internal temperature and the print count.
LPH are adjusted for each color according to the detected patch density.
The Color Registration Control follows this process:
Toner Density Control
1. With no toner except for K toner patch on the Belt, the output values of the R-RAD Low
The toner density must be kept constant to stabilize the print image quality. The control system
Sensor and the R-RAD Sensor are measured to determine the threshold value and the
for this purpose is called toner density control and includes the following:
light intensity value.
• ICDC (Image Count Dispense Control) 2. The patch for color registration control is generated on the Belt. This patch comprises four
The quantity of the toner to be consumed in the developing process is calculated in terms cycles of a color pattern, each containing 2.5mm wide color horizontal lines and diagonal
of toner-dispensing time based on the quantity of the video signals that have been input to lines followed by K, Y, K, M, K, and C.
the LPH. The amount of the toner to be fed to the developer section is controlled by turn-
3. The density of the patch is measured by the R-RAD Low Sensor and the R-RAD Sensor.
ing on the Toner Motor for the toner-dispensing time thus calculated.
4. The shift correction amount is calculated from the threshold value determined in step 1
• ADC (Auto Density Control)
and the patch density measured in step 3.
The patches of respective colors (yellow, magenta, cyan, and black) for the toner density 5. The LPH write timing is changed according to the shift correction amount.
control are generated under the specified potential condition, and then transferred onto
the Belt. The ADC Sensor measures the densities of these patches and compares them Fuser Assembly Control
with the reference value. If the toner density is lower than the reference value, the toner Fuser Assembly Temperature Control
dispense quantity is increased at the next printing. If the toner density is higher than the To control the Fuser Assembly temperature, the target temperature is set, and then the Heater
reference value, the toner dispense quantity is reduced at the next printing. The toner dis- Lamp is turned on/off so that the surface temperature of the Heat Roll satisfies the target value.
pense quantity is calculated in terms of the toner-dispensing time on a color-by-color
basis.

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Control 8-30 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
The surface temperature of the Heat Roll is detected by the Temp. Sensor (STS = Soft Touch Figure 1 shows the system configuration:
Sensor) in the middle of the Heat Roll and the Temp. Sensors (STS) at the end sections. When
the temperature detected is higher than the target value, the Heater Lamp is turned OFF. When
the temperature is below the target value, the Heater Lamp is turned ON.

However, the STS may detect a temperature lower than the actual value when an error occurs
during the temperature detection. To prevent, in such a case, the Heater Lamp from activating
for an excessive duration causing the Fuser Assembly to melt or burn, the Heater Lamp is
turned off unless Warm-up is completed within the specified time.

The target temperature varies depending on the printer status such as Warm-up, Printing, or
Process Control, and is calibrated according to the interior temperature detected by the Sensor
Hum Temp, the temperature difference between the middle and the ends of the Heat Roll, the
printing mode, and the input power supply voltage.

Cooling Down
As the printing continues, the temperature of the Heat Roll becomes nonuniform between the
area that contacts the sheet and the area that does not. In such a case, the paper feeding is
suspended for a certain duration to compensate for the temperature non uniformity of the Heat
Roll. This is called Cooling Down. When the temperature of the Heat Roll end is high, cooling
down is performed to lower the temperature to the target value.

Document Scanning Steps

A CCD Image Sensor is used to read image data from the document. To ensure stabilized
image reading, the CCD Image Sensor output is adjusted. Adjustment includes Automatic Gain
Control (AGC) and Automatic Offset Control (AOC).

Reference data for adjustment is collected and used to perform compensation on the read
image data. Reference data is obtained by reading image data from a white reference plate via
the CCD image sensor. Compensation includes shading compensation, white variation com-
Figure 1 System Configuration
pensation, and black variation compensation. These adjustment and compensation steps are
described as follows:
• AGC (Auto Gain Control): White Level Variation Adjustment
During AGC, the Scanner Assembly is moved to the position of the white reference plate,
and the Exposure Lamp is illuminated. The light reflected from the white reference plate is
read by the CMOS Image Sensor as the white reference value, which is used to adjust
CMOS Image Sensor output.
• AOC (Auto Offset Control)
AOC is performed by turning off the Exposure Lamp after AGC. This state is read by the
CMOS Image Sensor as the black reference value, which is used to adjust CMOS Image
Sensor output. (The order of AGC and AOC adjustment depends on the model.)
• Shading Compensation
Shading compensation compensates for pixel-by-pixel sensitivity variations and the non
uniformity of lamp light in the fast scanning direction. The AGC and AOC adjustment val-
ues are used to compensate for the image data read by the CCD Image Sensor.
System Configuration
The PWB ESS MFP controls the FAX, Scanner, and DADF. FAX and copy operations are per-
formed according to data entered at the operation panel.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-31 Control
Drive Transmission Route
This section describes the drive transmission between the motors and gears.

Paper Feed (MSI to Registration)

Figure 1 shows the drive transmission from the MSI section to the registration section, where
the rolls and gears are driven by the Main Motor.

Figure 1 Paper Feed (MSI to Registration)

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Drive Transmission Route 8-32 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Paper Feed (Fuser to Exit)
Figure 2 shows the drive transmission from the Fuser section to the exit section, where the
rolls and gears are driven by the Main Motor.

Figure 2 Paper Feed (Fuser to Exit)

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-33 Drive Transmission Route
Drum and Transfer Belt Feed
Figure 3 shows the drive transmission of the Drum and the Transfer Belt. The Main Motor
drives the rolls and gears of the Drum (K) and the Transfer Belt. The Sub Motor drives the rolls
and gears of the Drums (Y/M/C).

Figure 3 Drum and Transfer Belt Feed

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Drive Transmission Route 8-34 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Development Feed
Figure 4 and Figure 5 show the drive transmission of the development components for full
color mode and for monochrome mode. The Main Motor drives the rolls and gears of the devel-
opment components (K). The Sub Motor drives the rolls and gears of the development compo-
nents (Y/M/C)

Figure 4 Development Feed Color Mode

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 DADF Motor
Figure 6 shows the drive transmission route from the DADF Motor to each roller.

Figure 6 DADF Motor

Figure 5 Development Feed Monochrome Mode

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Drive Transmission Route 8-36 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual
Options for the Phaser 6510 and WorkCentre 6515 OPT Chute Assembly
The OPT Chute Assembly mainly consists of the following components:
Phaser 6510 and WorkCentre 6515 options add media capacity, and functionality.
• OPT Feeder No Paper Sensor
This section describes in detail the media path, sensors, major assemblies, and operational Based on actuator position, sensor detects the presence or absence of paper in the paper
characteristics for each of these options. cassette.
• 550-Sheet Feeder • OPT Paper Path Sensor
• Wireless Adaptor Detects that a lead edge of a sheet reached the registration section.
The options are documented in their respective installation instructions. OPT Feed Clutch
Transfers the 550 OPF Motor Drive output to the 550 OPT TA Roller Assembly.
Option Feeder and Cassette Functionality
TRAY LED Assembly PL 10.1 Item 22
Not used.

SWITCH Assembly SIZE OPF 550 PL 10.1 Item 12

Detects paper size, and presence or absence of paper in the 550 paper cassette.

Load paper in the paper cassette, and adjust the Left Guide Assembly, Right Guide Assembly,
and End Guide Assembly to the paper size. Linked with the End Guide Assembly, the position
of the Size Slot Plate is changed, and the three Size Actuators on the side of the cassette
depress the Size Switch Assembly. The detected paper size corresponds to the combination of
actuators depressing the Size Switch.

Figure 1 Option Feeder Functions

PWB Assembly OPF 550 (PL 10.1 Item 11)

Controls each component in the optional tray.

OPT Takeaway Clutch

Transfers the 550 OPF Motor Drive output to the 550 OPT TA Roller Assembly.

Motor Assembly Drive OPF 550 (PL 10.1 Item 18)

The DC motor that drives each roll of the paper feed section in the optional tray.

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Xerox P6510 Color Printer/WC6515 Color MFP Service Manual 8-37 Options for the Phaser 6510 and WorkCentre 6515
 Figure 2 Option Feeder Size Switch Figure 3 Option 550-Sheet Feeder

550-Sheet Feeder
The optional 550-sheet feeder increases media storage. One additional tray is supported.

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Options for the Phaser 6510 and WorkCentre 6515 8-38 Xerox P6510 Color Printer/WC6515 Color MFP Service Manual